CURSO: INTRODUCCIÓN A LA INGENIERIA
FASE FA SE II: DIAGNÓSTICO Y PROPUESTA DE MEJORAMIENTO DEL PROBLEMA FASE INDIVIDUAL Y COLABORATIVA
DOCENTE: DIANA GISSELA VICTORIA
PRESENTADO POR ANDRÉS MAURICIO TORO AGUIRRE C.C. 14.797.445 DE TULUÁ GRUPO 212014_97
UNIVERSIDAD UNIVERSI DAD NACIONAL ABIERTA Y A DISTANCIA DISTANCIA UNAD ACULTAD DE INGENIERIA PROGRAMA INGENIER!A INDUSTRIAL NOVIEMBRE 24 DE 201"
INTRODUCCIÓN L# #$%&'&(#( )*+(#,-+%# (- %/(/ &+-+&-/ - # %/,# (- (-$&&/+- 3## # -/'- 3/-,# 3-/ # * '-6 %#,&+ (-3-+(- (- # 8#&&(#(- *- 8## (-#/#(/ (- * $#3#$&(#( 3## $/+%&+*# * #*%/ ,-;/#,&-+%/. E+ #- # -%/ 3&+$&3&/ - -#&6# # &+'-%&#$&<+ (- *+ ,&$/ ,-$#(/ (- #$*-(/ # # &+%*$$&/+- (- # *=#. S- #+#&6# * 3/$-/ - -#%# * 3/-,>%&$# - 3/3/+-+ /*$&/+- *- &,3#$%-+ (- *+# ,#+-# 3/&%&'# -+ # -/*$&<+ (- * 3/-,# -+-#+(/ #= #$$&/+- (- ,-;/# 3## * (&)--+%- 3/$-/ #$%&'&(#(- (.
DESARROLLO
MAXI MERCADO EL IMPERIO HISTORIA: E ,#?& ,-$#(/ - &,3-&/ E%# *&$#(/ -+ # $&*(#( (- B*-+#'-+%*# -+ - #&/ la Garrido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o"#r$o %ol&%al# $i#'da #l i()#rio* (# )ar#%# +,# -,#'a "i#'. E -@/ V#-# - *-(/ 3-+#+(/ - (&;/ *- = *- - *%##F )*- #8= (/+(- *&< - +/,- 3## * +-/$&/. P## - #@/ 200 - 3--+%/ # /3/%*+&(#( (- #,3 * +-/$&/ (-&(/ # # $/,3# (*+ /%- #-(#@/. L/ $/+%*/ $#,&/ - -+%#- $/,3/ -+)(/- #$/+(&$&/+/ %/(/ / +-$-#&/ 3## /)-$- *+ ,-;/ -'&$&/ -+ +/'&-,- (- #@/ 2009 - %##(/ #= C#,&/ - +/,- 3/ MAXI MERCADO EL IMPERIO S* #,3 -?3-&-+$ -+ - $/,-$&/ * $-(&&&(#( - 3-,&%&-/+ # -@/ V#-# /%-+- -+-)&$&/ $/+ / 3/'--(/- 3## - ,#+-;/ (- $(&%/ (-$*-+%/ /)-%# ##%-$&,&-+%/ $/+%&+*/ (- * 3/%#)/&/ (- 3/(*$%/ /)-$&(/ (-+%/ (- * ,#?&
,-$#(/. T#,&+ $/+%#%/ # " $/#/#(/- 2 $#;-# 1 /(-*-/ 1 #&%-+%#(,&+&%#%&'/ 2 -'&$&/ '#&/. A$%*#,-+%- (/+ R/-%/ V#-# - #,3,-+%- $/+/$&(/ -+ # $/,*+&(#( (- #&/ la Garrido #-(-(/- 3/ * '/$#$&<+ (- -'&$&/ * #,#&&(#( * #,3&/ 3/%#)/&/ ( 3/(*$%/ 3-,&%&-+(/ # * $&-+%- /%-+- / +-$-#&/ # *-+ 3-$&/.
PRODUCTOS /UE OFRECE MAXI MERCADO EL IMPERIO
DESCRIPCIÓN A/6 A$-&%- '--%#- &#/ /&'# P#+-# G#+/ &;/L-+%-;#B#+*&/A'-;# P#%# 3## /3# E3#*-%& S# A6J$# P#+-# C#) A%J+ -+ #*# #$-&%#&+# (- %&/ #&+# 3## #-3# C/+(&,-+%/ S## %/,#%- ,#/+-# /#(# -%$. L-$8- -+ 3/'/ L-$8- &*&(# C#+- )=# A-3# 3- $/$&(# M##&+# C--#- 3## - (-#*+/
H*-/ *,& /*- M&/ $8/$/&%/ *-'/ P#+ %#;#(/ P-$#(/ C#+- (- - $-(/ 3// G#-/# #)&+- C/+)&%-=# -+ -+-# A&,-+%/ 3## 3-/ #%/ *%# '-(*# -+ -+-# G-#%&+# T#3-#(/ -$/# -$/-(/- L&$/- -+ -+-# C&#-=# P/(*$%/ 3## -- -+ -+-# P#3--=# '#&/ P/(*$%/ 3## - #-/ (- 8/# -+ -+-# P/(*$%/ (- --6# %&+%- $-,# -%$. P/(*$%/ 3## - #-/ 3-/+# -+ -+-# P/(*$%/ '#&/ +/ -3-$&)&$#(/ -+ # &%#.
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rio C/+ / 3/'--(/- +/ 3/-- 3/-,# # *- - 3/'--(/ -+%-+# ,* &-+ # * $/#/#(/- $/+ - )&+ (- ##+%&6# - $*,3&,&-+%/ (- ,-%# (- '-+%# -%/ 8#$- *+*+$# - )#%- - 3/(*$%/ -+ - Ma0i M#r%adoF 3-/ & %-+/ 3/-,# $/+ # /%#$&<+ (#*+/ 3/(*$%/ 3/ - ,# ,#+-;/ *- - $/#/#(/ *- %-+/ -+ # /(-# - (# # -%/ ,#+&)&-%#. (/+ R/-%/. D/+ R/-%/ -+ * #,3 %#-$%/ -+ - ,-$#(/ 8# #+#(/ ,*$8# -?3-&-+$F * '-+%# /+ -%#- !$/,/ %/(/ +-/$&/ 8# (=# *-+/ (=# +/ %#+ *-+/. $*-+%# /+&-+%- (/+ R/-%/F 3-/ & *&-- /# (# *+# ,-;/ #%-+$&<+ # * $&-+%-#F 3## -/ -*&-- *- *+# 3-/+# 3/)-&/+# *- / #-/- / /&-+%- 3## 3/(- ,-;/# * 3/-,# (-+%/ (- * Ma0i M#r%ado
PROBLEMAS HALLADOS: 1 A%-+$&<+ # $&-+%2 C/+%#%#$&<+ (- $/#/#(/- 3 R/%#$&<+ (- 3/(*$%/ 4. M#+-;/ (- $#%-# 5 C//(&+#$&<+ (- 8/#&/ %#-# 3/ -;-$*%# 6 M# 3/$-(&,&-+%/ $/+ - ,#+-;/ (- # ,/%/
PROPUESTAS DE MEJORA: D- #$*-(/ # / 3/-,# 8##(/ -+ - Ma0i M#r%ado El I()#rio - 3#+%-#+ # &*&-+%- 3/3*-%# 3## (# *+ &,3#$%/ 3/&%&'/ -+ # -/*$&<+ (- * 3/-,#.
1 D-&(/ # *- *+/ (- / ,> #+(- 3/-,# (- -@/ V#-# 8# &(/ # $/+%#%#$&<+ (- 3-/+# $/,3-%-+%- 3## # )*+$&/+- #&+#(#F - - 3/3*/ *- #&%&-# # *+# $#3#$&%#$&/+- /- $/+%#%#$&<+ ,#+-;/ (- 3-/+# 3/$-/ /=%&$/ (/+(- - - &# # /&-+%# -+ %/(/ / -)--+%- # # -'#*#$&<+ (- 3-)&- $/,3-%-+$ (- 3-/+# $#+(&(#%/ # 3*-%/F $/,/ %#,&+ /- / 3/$-/ (- # $#(-+# (- ##%-$&,&-+%/ / #$%/- (- # -( /=%&$#. T#,&+ - - (#> 3#*%# 3## *- $#(# 12 ,-- - $#3#$&%- - 3-/+# -+ (-#// /#+&6#$&/+# -'&$&/ # $&-+%- &+%-+/ -?%-+/ -*&(#( #*( -+ - %##;/ SST. L/ #+%-&/ ##+%&6## *- - &,3#$%/ -+ # &,#-+ (- Ma0i M#r%ado -# 3/&%&'/ -+-- # D/+ R/-%/ *+ 3#%- (- %#+*&&(#( -+ / 3/$-/ #(,&+&%#%&'/ ( 3/(*$$&<+F $/,/ %#,&+ - $-$&,&-+%/ (- +-/$&/ 3/&- ,-;/# -?3#+&<+ # )*%*/.
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
3 S/*$&/+#(/ / 3/-,# #(,&+&%#%&'/ /$#%&'/. S- - (# 3#*%# # (/+ R/-%/ V#-# /- # -#3-%*# (- # $#%-# # * $&-+%- *- - # $/+/$- 3/ * $*,3&,&-+%/ )&(-&(#( $/+ / ,&,/ 3#6/ *- ,#+-;##+ #+%- (- Ma0i M#r%ado. T#,&+ $/+ # 3/&&&(#( (- #& $#%-# # /%/ 3/%-+$- $&-+%-F -%/ - 3-,&%&> ,-;/# * +&'-- (- '-+%#.
R-)--+%- # # ,/%/ 3## / (/,&$&&/ - 8#> ,#+%-#,&-+%/ -+-# $#(# K000 &<,-%/ 3## ##+%&6# - $/-$%/ )*+$&/+#,&-+%/ - 8#> %#6#&&(#( # ,#+-;/ *- ( # # ,/%/ # 3-/+# -+$##(# (- / (/,&$&&/.
CONCLUCIÓ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
BIBLIOGRAFIAS
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FASE COLABORATIVA DIAGRAMA CAUSA EFECTO Ó ESPINA DE PESCADO MICROMERCADO !LA VICTORIA.
D#-%ri)%i&' d# lo- )ro"l#(a- 7 la- 3 al$#r'a$i8a- d# (#9ora d# %ada ,'o d# lo)ro"l#(a- #'%o'$rado- #' !La Vi%$oria. PROBLEMAS DE PRODUCCIÓN D-##%-$&,&-+%/ (- 3/(*$%/ &,3#$%#+(/ +-#%&'#,-+%- # &,#-+ (- +-/$&/. M## /%#$&<+ (- 3/(*$%/ (#+(/ ,## -3*%#$&<+ $/+ / 3/'--(/- -+-#+(/ 3(&(# -$/+<,&$# # ,&$/,-$#(/. L# )#%# (- *3-'&&<+ -%> /$#&/+#+(/ *- / $/#/#(/- +/ 8##+ * %#-# $//(&+#(#,-+%- +/ - 3-%- *+ *-+ -'&$&/ # $&-+%- &+%-+/ -?%-+/.
ALTERNATIVAS DE MEJORA 1 C#3#$&%#$&<+ (- 3-/+# -+ (-#// /#+&6#$&/+# -'&$&/ # $&-+%-. 2 #$- *+ &+'-+%#&/ 3## #- $/+ $-%-6# / 3/(*$%/ *- ,> - '-+(-+ ,-;/# #= # -+%#&&(#(. 3 C//(&+# $/+ / 3/'--(/- 3## *- - *,&+&%- / 3/(*$%/ *- ,> - '-+(-+ -+ $#+%&(#(- #(-$*#(# / (- ,-+/ /%#$&<+ -+ $#+%&(#(- $/+%/#(#.
PROBLEMAS LOCATIVOS E$#-# (- #$$-/ # # /(-# - -+$*-+%# -+ ,# -%#(/ -%/ /$#&/+# #+ 3/#&&(#( (- #$$&(-+%- #/#. L# $#-%&# (- $## - -+$*-+%# #'-(# -+-#+(/ -%#/ -+ # 3#%- (##%-$&,&-+%/.
ALTERNATIVAS DE MEJORA 1 #$- # -3##$&<+ (- # -$#-# -#&6#- #*+# ,-;/# 3## *- -# (- ,# )>$& */ -+ - #$$-/ # # /(-#. 2 C/,3# /%# $#-%&# (- $## $/+ /%# -3-$&)&$#$&/+- *- (-+ *# # ,-;/ /3-#%&'&(#( ,&+&,&$- - &-/ (- #$$&(-+%- #/#.
3 8#$- ,#+%-+&,&-+%/ (- /$# -+ / $/+$-+&-+%- # -,--$- - &+%-&/ -?%-&/ $#, - #'&/ 3/ *+/ ,> ,/(-+/ ,-;/# # &*,&+#$&<+.
PROBLEMAS DE PERSONAL T*+/ #/ -?%-+*#+%- M# $&,# #/#
ALTERNATIVAS DE MEJORA 1 E'#*# / %*+/ 3## *- -# ,> &-/ - $*,3# $/+ # +/,#%&'&(#(F 8#$&-+(/ # $/-$$&/+- +-$-#. 2 D-%-,&+# # $#*# *- -%>+ &+)*-+(/ -+ *- - %-+# *+ ,# $&,# #/# --'#*# - 3-/+# *- #/# -+ - ,&$/,-$#(/ 3## #- & - $/,3-%-+%-. 3 D-#/# #$%&'&(#(- J(&$# (- -$-#$&<+ 3## - 3-/+# 3/#,#(# $#(# (-%-,&+#(/ %&-,3/F -%/ 3-,&%&> *- - #;- # %-+$&<+ #/# - ,-;/- - (--,3-@/ (- $#(# $/#/#(/ (-+%/ (- +-/$&/.
PROBLEMAS ADMINISTRATIVOS E $(&%/ 3/ +*-'- ,&/+- +/ )*- *-+# &(-#F # *- -%/ - -%# )*;/ (&+'-&<+ 3*-(- #)-$%# +-#%&'#,-+%- # 3#%- $/+%#- (- +-/$&/. L# )#%# (- $#3#$&%#$&<+ -%# /$#&/+#+(/ *- - 3-/+# +/ -% $/,3-%-+%- +/ (- / ,-;/ (- = 3## # 3/ #$%&'&(#( (-+%/ (- +-/$&/. E (-,-;/#,&-+%/ -+ # #%-+$&<+ # $&-+%- -%> )*+(#,-+%#(# -+ # 3#%- ($/+%/ *3-'&&<+ -+ $#(# *+/ (- / 3/$-/ (- +-/$&/.
ALTERNATIVAS DE MEJORA 1 R--%*$%*# # 3#%- #(,&+&%#%&'# )&+#+$&-# $/,/ %#,&+ # )*+$&/+- (- $#(# $/#/#(/. 2 R-#&6# 3/,/$&/+- /)-%# %/(/ / +-$-#&/ 3## ,-;/# - )*;/ (- $#;# # '-+%# -+ -+-#. L/ #+%-&/ -+ $//(&+#$&<+ #3// $/+ $#(# 3/'--(/.
3 R-(*$& $/%/ #%/ &++-$-#&/ 3## *- - 3*-(# ,-;/# # &*&(-6 (- ,&$/,-$#(/ # -#$&/+- $/+ #+$/ 3/'--(/-.