PERATURAN DIREKTUR RUMAH SAKIT KRISTEN MOJOWARNO NOMOR: /RSKM/SK_04/18.I/2016 /RSKM/SK_04/18.I/20 16 TENTANG INDIKATOR MUTU MANAJEMEN RUMAH SAKIT KRISTEN MOJOWARNO
DIREKTUR RUMAH SAKIT KRISTEN MOJOWARNO
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: : PERATURAN DIREKTUR RUMAH SAKIT KRISTEN MOJOWARNO TENTANG INDIKATOR MUTU MANAJEMEN DI RUMAH SAKIT KRISTEN MOJOWARNO
KEDUA
KETI KETIGA GA KEEM KEEMP PAT
: In* In*i)"+( M M+ M" M"n"ee een T"$n 2016 "*","$ 1. Pen#"*""n Pen#"*""n O!"+ O!"+ ;"("'i ;"("'i Se'"i J"*%", R+in. 2. Pen<"&"i"n Pen<"&"i"n Pe,"-"n" Pe,"-"n"n n R"%"+ In"& Se'"i Se'"i S+"n*"(. S+"n*"(. . Ke S""+ PN P"*". 4. Pe"n3 Pe"n3""+ ""+"n "n A,"+ A,"+ USG USG Dien'i Dien'i.. . An#)" Ke&"'"n Ke&"'"n P"'ien P"'ien Uni+ R"%"+ J","n. 6. Tin#)"+ in#)"+ Ke&"' Ke&"'"n "n K"(-"%" K"(-"%"n n Te($"*" e($"*"& & ?e(!"# ?e(!"#"i "i ;")+( ;")+( Pen*) Pen*)n# n# Kine( Kine("" Di R"$ R"$ S")i+/ S")i+/ In*e@ In*e@ Ke&"' Ke&"'"n "n K"(-"%"n. . Se&, Se&,$ $ ?e'"( Di"#n Di"#n'i' 'i' P"'ien P"'ien R"%"+ R"%"+ In"& ?e(*"'"() ?e(*"'"()"n "n De#("3i P"'ien. 8. Ke" Ke"n# n#"n "n:: ". Pen# Pen#e, e,, ,"" ""n n Pi+" Pi+"n# n#.. !. Pen#e,,""n '+ Re<Be(- R"+e =RR> R"$ S")i+. S")i+. 5. Pen<"& Pen<"&"i" "i"n n Ni,"i Ni,"i ?") ?") M+ M+ Ai(. : ene ene+" +"&) &)"n "n 'e<" 'e<"(" (" (in (in
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INDIKATOR MUTU MANAJEMEN RUMAH SAKIT KRISTEN MOJOWARNO PEMANTAUAN INDIKATOR MUTU MANAJEMEN 1. Topik : Pengadaan Rutin Pea!atan Ke"e#atan Dan O$at . Uni+ Ke(" Uni+ Pen#"*""n. 1 J*, In*i)"+( Pen#"*""n O!"+ ;"("'i Se'"i J"*%", R+in. 2 P(#(" PMKP . Dien'i M+ Ke+e&"+"n %")+C e3i'ien'iC )e'+"!i,"n )e+e('e*i""n !"+. 4 T"n Men#e+"$i )e+e&"+"n &e(en<"n""n ni+ 3"("'i *"," en#inBen+"(i' !"+ 'e'"i "*%", -"n# *i%*)"n e,",i &en#"*""n !"+ =,e!"( &e(in+""n !"+>. R"'in",/i+e("+( Se,"" ini &en#"*""n !"+ +e()e'"n !e, EBi*en
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T"(#e+ D"n U)("n S"&e, =n> Te&"+ Pen#"!i,"n D"+" Me+*,#i Pen#&,"n D"+" PI Pen#&, D"+" 9",i*"+( ;(e)%en'i Pen#&,"n D"+" Pe(i*eW")+Pe,"& ("n Ren<"n" An",i'i' D"n Pe,"&("n
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3"("'i. T+", P&,"'i. Uni+ Pen#"*""n. n<(en+. K". Uni+ Pen#"*""n. NBi. I*" I("%"+iC *(#.CM.ARS =Ti M+>. H"(i"n. ?,"n"n. Men#$i+n# &(e'en+"'e N *"n DenC e!"+ #("3i) Rn $"(+'C en#"n",i'"C e,"&()"n &"*" ("&"+ Tin#)"+ ?"#i"n/ ?i*"n# *"n )e&"*" Di(e)+( 'e+i"& "%", !,"n. 1. D"+" $"'i, '(Bei *i'"&"i)"n *"n *i!"$"' &"*" ("&"+ +in#)"+ W"*i( *"n en*"&"+ +"n##"&"n 'e(+" &"n !",i) *i,"))"n in+e(Ben'i 'e&e(,n-". 2. P"*" "%", !,"nC "n",i'" *"+" *i'"&"i)"n &"*" ("&"+ &,en.
%. Topik : Pe!apoan &ang Di'a(i$kan Se"uai Peundang ) Undangan. Uni+ Ke(" Uni+ Re)" Me*i). 1 J*, In*i)"+( Pen<"&"i"n Pe,"-"n"n R"%"+ In"& Se'"i S+"n*"(.
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PMKP. E3i'ien'i. Men#e+"$i +in#)"+ e3i'ien'i "'" &e,"-"n"n ("%"+ in"&. Me(&")"n in*i)"+( n+) en##"!"()"n e3i'ien'i &e,"-"n"n ("%"+ in"&. ?OR
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S!e( D"+" T"(#e+ D"n U)("n Se,($ +e&"+ +i*( &"'ien *i ("%"+ in"& -"n# S"&e, =n> *i#n")"n. Te&"+ Pen#"!i,"n Uni+ Re)" Me*i). D"+" Me+*,#i Re+('&e)'+i3. Pen#&,"nD"+" PI K". Uni+ Re)" Me*i). Pen#&, D"+" D%i K(i'+"n+C A*. 9",i*"+( I*" I("%"+iC *(#.CM.ARS =Ti M+>. ;(e)%en'i H"(i"n. Pen#&,"nD"+" Pe(i*e W")+ ?,"n"n. Pe,"&("n Ren<"n" An",i'i' Men#$i+n# ?ORC OSC TOI *"n ?TO 'e'"i D"n Pe,"&("n &en#&,"n *"+" *"(i 'en'' $"(i"n &"'ien ("%"+ in"&. Ke*i"n e!"+ #("3i) Rn $"(+'C e,"&()"n &"*" ("&"+ +in#)"+ !"#i"n *"n )e&"*" PMKP RS &"*" 'e+i"& "%", !,"n. Si'+e 1. D"+" $"'i, '(Bei *i'"&"i)"n *"n *i!"$"' Pen-e!"(,"'"n &"*" ("&"+ +in#)"+ W"*i( "n "+" W"*i( K In3("'i Ke&"*" *"n en*"&"+ +"n##"&"n 'e(+" &"n !",i) *"n S+"3 M"n"een RS *i,"))"n in+e(Ben'i 'e&e(,n-". %. P"*" "%", !,"nC $"'i, "n",i'" *i'"&"i)"n &"*" ("&"+ &,en.
*. Topik : Mana(a+en Re"iko. Uni+ Ke(" UPS D"n T("n'&(+"'i. 1 J*, In*i)"+( Ke S""+ PN P"*" = 10 De+i)>. 2 P(#(" PMKP. Dien'i M+ E3e)+iBi+"'C Ke'e,""+"n P"'ien. 4 T"n Te(%*n-" )e '""+ PN &"*" -"n# 'e'"i &e("+("n. R"'in",/ i+e("+( Se'"i *en#"n PMK N. EBi*en
8
*"(i 'i'+e *"(("+ *i *"," %")+ 10 *e+i) 'e+e,"$ $i,"n#n-" *"-" n(",. De3ini'i Te(in,#i Gene("+( Se+ =Gen'e+> "*","$ 'e!"$ "n# Di#n")"n &e("n#)"+ -"n# "& en#$"'i,)"n *"-" D"n S+"n*"(+ ,i'+(i) 'e$in##" *i#n")"n 'e!"#"i ",+e(n"+i3 S!e( D"-" i'+(i). ". K(i+e(i" In),'i Te('e*i" Gene("+( 'e+ =Gen'e+> *en#"n +&+ )"&"'i+"' 'e'"i )e+en+"n. !.K(i+e(i" E),'i Gene("+( 'e+ =Gen'e+> *en#"n +&+ )"&"'i+"' -"n# +i*") e"*"i. Ti&e In*i)"+( P('e'C O+&+.
5
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T"(#e+ D"n U)("n S"&e, =n> Te&"+ Pen#"!i,"n D"+" Me+*,#i Pen#&,"nD"+" PI Pen#&, D"+" 9",i*"+( ;(e)%en'i Pen#&,"n D"+" Pe(i*e W")+ Pe,"&("n Ren<"n" An",i'i' D"n Pe,"&("n
Si'+e Pen-e!"(,"'"n In3("'i Ke&"*" S+"3 M"n"een RS
=Ne("+( / Dene("+(> @ 100F. 100F. D"+" Pen<"+"+"n Pe")"i"n Gene("+( Se+ =Gen'e+>. T+", P&,"'i. ?"#i"n S"+&". n<(en+. K". UPS *"n T("n'&(+"'i. S"+&" J"#". I*" I("%"+iC *(#.CM.ARS =Ti M+>. H"(i"n/ S""+ PN P"*". ?,"n"n. Men#$i+n# &(e'en+"'e N *"n DenC e!"+ #("3i) Rn $"(+'C en#"n",i'"C e,"&()"n &"*" ("&"+ Tin#)"+ ?"#i"n/ ?i*"n# *"n )e&"*" Di(e)+( 'e+i"& "%", !,"n. 1. D"+" $"'i, '(Bei *i'"&"i)"n *"n *i!"$"' &"*" ("&"+ +in#)"+ W"*i( *"n en*"&"+ +"n##"&"n 'e(+" &"n !",i) *i,"))"n in+e(Ben'i 'e&e(,n-". 2. P"*" "%", !,"nC "n",i'" *"+" *i'"&"i)"n &"*" ("&"+ &,en.
,. Topik : Mana(e+en Penggunaan Su+$e Da-a. Uni+ Ke(" Uni+ R"*i,#i. 1 J*, In*i)"+( Pe"n3""+"n ","+ USG Dien'i. 2 P(#(" PMKP. Dien'i M+ E3e)+iBi+"'C E3i'ien'iC Ke'e,""+"n P"'ien. 4 T"n Men#e+"$i &e"n3""+"n *"n &"-" &enin#)"+"n +i,i'"'i *"(i '!e( *"-" ","+ USG Dien'i. R"'in",/ Pe"n3""+"n ","+ USG 'e!"#"i &enn"n# i+e("+( *i"#n'+i) ")"n '"n#"+ e!"n+ *"n EBi*en
5
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12
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1 14 1
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=Ne("+( / Dene("+(> @ 100F. 100F. D"+" &ee(i)'""n ("*i,#i. T+", P&,"'i. Uni+ R"*i,#i. n<(en+ K". Uni+ R"*i,#i K'%(. I*" I("%"+iC *(#.CM.ARS =Ti M+>.
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21
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. Topik : Haapan Dan Kepua"an Pa"ien Dan Ke!uaga. Uni+ Ke(" Uni+ M"()e+in#. 1 J*, In*i)"+( An#)" Ke&"'"n P"'ien Uni+ R"%"+ J","n. 2 P(#(" PMKP. Dien'i M+ Ke&"'"nC )en-""n"nC )e *"n ), &en#i'i"n '"("n -"n# *ii'i ,e$ &e,"n##"n *i Uni+ R"%"+ J","n. 2. Ke&"'"n Pe,"n##"n "*","$ &e("'""n 'en"n# "+" )e
8
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PI Pen#&, D"+" 9",i*"+( ;(e)%en'i Pen#&,"nD"+" Pe(i*e W")+ Pe,"&("n Ren<"n" An",i'i' D"n Pe,"&("n
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/. Topik : Haapan Dan Kepua"an Sta0. Uni+ Ke(" ?"#i"n SDM *"n ADM. 1 J*, In*i)"+( Tin#)"+ Ke&"'"n K"(-"%"n Te($"*"& ?e(!"#"i ;")+( Pen*)n# Kine(" Di R"$ S")i+/ In*e@ Ke&"'"n K"(-"%"n 2 P(#(" PMKP. Dien'i M+ Ke&"'"n. 4 T"n 1. Se!"#"i !en+) )e&e*,i"n "n"een +e($"*"& )e'e$"+"n )"(-"%"n. 2. Men#e+"$i +in#)"+ )e&"'"n )"(-"%"n +e($"*"& !e(!"#"i 3")+( &en*)n# )ine(" *i ("$ '")i+. R"'in",/ i+e("+( Den#"n en#e+"$i +in#)"+ )e&"'"n EBi*en
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J,"$ )"(-"%"n RSKM -"n# en-"+")"n &"' +e($"*"& ("$ '")i+. J,"$ 'e,($ )"(-"%"n -"n# *i'(Be-.
12
"(" Pen#)("n/ Ne("+( / Dene("+(> @ 100F. ;(," T"(#e+ Pen#)("n 50F. In*i)"+( S!e( D"+" H"'i, '(Be-C Ke'ine( T"(#e+ D"n U)("n Se,($ K"(-"%"n RSKM. S"&e, =n> Te&"+ Pen#"!i,"n D"+" Me+*,#i Re+('&e)+i3. Pen#&,"nD"+" PI K". ?"#i"n SDM *" ADM. Pen#&, D"+" G(e++9",i*"+( P(% An*"(iC *(# =Ti M+>.
". K(i+e(i" In),'i !.K(i+e(i" E),'i
1 14 1
16 1 18 15 20 21 22
2
;(e)%en'i Pen#&,"nD"+" Pe(i*e W")+ Pe,"&("n Ren<"n" An",i'i' D"n Pe,"&("n Si'+e Pen-e!"(,"'"n In3("'i Ke&"*" S+"3 M"n"een RS
Se+i"& 6 =en"> !,"n. Se+i"& 6 =en"> !,"n. Men#"n",i'" *"+" *en#"n ?"( <$"(+ n+) e,i$"+ !e'"(n-" &en-i&"n#"n -"n# +e("*i *"n #" e,i$"+ &e(!"$"n 'e+i"& 6 !,"nn-" 1. Me!"+ (e)en*"'i $"'i, "n",i'" *"+" )e&"*" *i(e)+(. 2. Men#"*")"n &e(+e"n *en#"n +i"& ni+
. Topik : De+oga0i Pa"ien Dan Diagno"i" K!inik . Uni+ Ke(" Uni+ Re)" Me*i). 1 J*, In*i)"+( Se&,$ ?e'"( Di"#n'i' P"'ien R"%"+ In"& ?e(*"'"()"n De#("3i P"'ien. 2 P(#(" PMKP. Dien'i M+ Di)e+"$in-" ,"$ &en-")i+ -"n# !"n-") *i*e(i+" ,e$ &"'ien ("%"+ in"& *i R"$ S")i+ K(i'+en M%"(n 'e'"i *e#("3i. 4 T"n Di)e+"$in-" ,"$ &en-")i+ -"n# !"n-") *i*e(i+" ,e$ &"'ien ("%"+ in"& *i R"$ S")i+ K(i'+en M%"(n 'e'"i *e#("3i. R"'in",/ i+e("+( Se&,$ !e'"( &en-")i+ *i "'in#"'in# EBi*enC 2. U'i" &"'ien *"n . Jeni' )e,"in &"'ien.
". K(i+e(i" In),'i
!.K(i+e(i" E),'i 8 Ti&e In*i)"+( 5 Jeni' In*i)"+( 10 Ne("+( 11 Dene("+(
12 1 14 1
16 1 18 15 20 21 22
2
"(" Pen#)("n/ ;(," T"(#e+ Pen#)("n In*i)"+( S!e( D"+" T"(#e+ D"n U)("n S"&e, =n> Te&"+ Pen#"!i,"n D"+" Me+*,#i Pen#&,"nD"+" PI Pen#&, D"+" 9",i*"+( ;(e)%en'i Pen#&,"n D"+" Pe(i*e W")+ Pe,"&("n Ren<"n" An",i'i' D"n Pe,"&("n
Si'+e Pen-e!"(,"'"n In3("'i Ke&"*" S+"3 M"n"een RS
Se" &"'ien -"n# ("%"+ in"& *"n '*"$ *i+en+)"n *i"#n'i' +"". O+&+. R"+e ?"'e*.
J,"$ "'in#"'in# *i"#n'" +"" &"'ien ("%"+ in"&. "&("n &"'ien ("%"+ in"& &e(i*e '"+ !,"n. "&("n *"+" &"'ien ("%"+ in"& *i Uni+ Re)" Me*i). Se,($ &"'ien ("%"+ in"& *"," '"+ !,"n *i R"$ S")i+ K(i'+en M%"(n. ?"#i"n SIMRS. Re+('&e)+i3. K". Uni+ Re)" Me*i). D%i K(i'+i"n+C A*. P(% An*"(iC *(# =Ti M+>. H"(i"n. ?,"n"n. Se+e,"$ 'e,($ ("n# ("%"+ in"& en-e("$)"n ,"&("n $"'i, (e)"&"n ,"$ &"'ien *en#"n *i,en#)"&"i *i"#n'e +""C )e*i"n ,"$ &"'ien *en#"n *i"#n'e +"" -"n# '"" *i,"$)"n. Se+e,"$ i+ *i(+)"n *"(i *i"#n'e -"n# ei,i)i ,"$ &"'ien &",in# !e'"( '"&"i +e()e. D"+" 'e&,$ !e'"( &en-")i+ *i,"&()"n 'e+i"& !,"n )e&"*" K"!i* Pe,"-"n"n *"n &"*" ("&"+ &,en.
2. Topik : Mana(a+en Keuangan. A. Penge!o!aan Piutang. Uni+ Ke(" ?"#i"n Ke"n#"n : A'("n'i. 1 J*, In*i)"+( Pen#en*",i"n. 2 P(#(" PMKP. Dien'i M+ Ke+e&"+"n %")+ *"n "n3""+. 4 T"n Pi+"n# e(&")"n "'e+ -"n# <)& "+e(i",C 'e$in##" &e(, &en#e,,""n -"n# +e&"+ %")+C e3e)+i3 *"n e3i'ienC "#"( +i*") en##"n## )e,"n<"("n ",i("n )"'. R"'in",/ i+e("+( Den#"n &e!"-"("n &i+"n# +e&"+ %")+u 'e'"i EBi*en
12
"(" Pen#)("n/
=Ne("+( / Dene("+(> @ 100F.
1 14 1
16 1 18 15 20 21 22
2
;(," T"(#e+ Pen#)("n In*i)"+( S!e( D"+" T"(#e+ D"n U)("n S"&e, =n> Te&"+ Pen#"!i,"n D"+" Me+*,#i Pen#&,"nD"+" PI Pen#&, D"+" 9",i*"+( ;(e)%en'i Pen#&,"nD"+" Pe(i*e W")+ Pe,"&("n Ren<"n" An",i'i' D"n Pe,"&("n
Si'+e Pen-e!"(,"'"n In3("'i Ke&"*" S+"3 M"n"een RS
100F. "+"+"n *"+" ,e$ &e+#"'. T+", P&,"'i. ?"#i"n Ke"n#"n. Re+('&e)+i3. K"!"# Ke"n#"n. Nini' S)(i'+in"$C S.E P(% An*"(iC *(# =Ti M+>. H"(i"n. Se+i"& !,"n. Men#$i+n# &(e'en+"'e N *"n DenC e!"+ #("3i) Rn $"(+'C en#"n",i'"C e,"&()"n &"*" ("&"+ Tin#)"+ ?"#i"n/ ?i*"n# *"n )e&"*" Di(e)+( 'e+i"& "%", !,"n. G("3i) *"n $"'i, in+e(&(e+"'i *i,"&()"n *"n *i!"$"' *"," ("&"+ +in#)"+ ?"#i"n. ?i," &e("'","$"n ee(,)"n in+e(Ben'i ,in+"' !"#i"nC ")" *i,"&()"n &"*" ("&"+ '+()+(",.
3. Penge!o!aan Cost Recovery Rate 45RR6 Ru+a# Sakit. Uni+ Ke(" ?"#i"n Ke"n#"n : A)n+"n'i D"n P""). 1 J*, In*i)"+( Pen#e,,""n Cost Recovery Rate =RR> R"$ S")i+ 2 P(#(" PMKP. Dien'i M+ E3i'ien'iC e3e)+i3i+"'. 4 T"n O+&+. R"'in",/ i+e("+( T"n *"(i &e($i+n#"n R *"&"+ *i#n")"n EBi*enC -"i+ ni,"i *"," "n# Di#n")"n &e('en -"n# enn))"n 'e!e("&" !e'"( D"n S+"n*"(+ )e"&"n R"$ S")i+ en+& !i"-"n-" ='+> *i!"n*in#)"n *en#"n &ene(i""n *"(i (e+(i!'i &"'ien =ReBene>. I*e",n-" RR *i '"+ (#"ni'"'i "*","$ 1 "+" 100FC Ji)" RR 1 "+" 100F !e("(+i (#"ni'"'i +e('e!+ !e, e&e(,e$ )en+n#"n 'e<"(" 3in"n'i",C +i*") "*" 'e,i'i$ "n+"(" &en*"&"+"n *en#"n *en#"n &en#e,"("n. ". K(i+e(i" In),'i Se" )&nen -"n# +e("') &en*"&"+"n &e("'in", =&en*. &e("%"+"nC &en*. "'" e*i)C &en*. &enn"n# e*i) *"n &en*. &en","n !"+> *"n !i"-" &e("'in", =-"n# ei,i)i 'i3"+ L$"!i' &")"iL *"," )(n %")+
!.K(i+e(i" E),'i
'in#)"+ = 1 +"$n> : !i"-" &e#"%"iC !i"-" !"+C !i"-" !"$"n $"!i' &")"i e*i)C !i"-" !"$"n $"!i' &")"i nn e*i)C !i"-" ,i'+(i)C +e,e&nC "i(C !i"-" &e(","n"nC !i"-" ")"n 'e(+" !i"-" ,"n*(->. Se,"in &en*"&"+"n &e("'in", *"n !i"-" &e("'in",. O+ &+. Pe('en+"'e. Ke'e,($"n &en*"&"+"n -"n# *i+e(i" ,e$ RS *"(i &en","n +&+n-" )e&"*" )n'en =T+", ReBene>. Ke'e,($"n !i"-" -"n# *i)e,"()"n ,e$ RS n+) )e#i"+"n &e("'in", =T+", '+>.
8 5 10
Ti&e In*i)"+( Jeni' In*i)"+( Ne("+(
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T"(#e+ Pen#)("n In*i)"+(
12F.
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S!e( D"+" T"(#e+ D"n U)("n S"&e, =n> Te&"+ Pen#"!i,"n D"+" Me+*,#i Pen#&,"nD"+" PI Pen#&, D"+" 9",i*"+( ;(e)%en'i Pen#&,"nD"+" Pe(i*e W")+ Pe,"&("n Ren<"n" An",i'i' D"n Pe,"&("n
"&("n Ke"n#"n. T+", P&,"'i.
16 1 18 15 20 21 22
2
Si'+e Pen-e!"(,"'"n In3("'i Ke&"*" S+"3 M"n"een RS
?"#i"n Ke"n#"n. Re+('&e)+i3. K"!"#. Ke"n#"n. Se%"+enC SE. P(% An*"(iC *(# =Ti M+>. ?,"n"n. ?,"n"n Men#$i+n# &(e'en+"'e N *"n DenC e!"+ #("3i) Rn $"(+'C en#"n",i'"C e,"&()"n &"*" ("&"+ Tin#)"+ ?"#i"n/ ?i*"n# *"n )e&"*" Di(e)+( 'e+i"& "%", !,"n. Se+i"& !,"n !"#i"n )e"n#"n en#$i+n# )e'e,($"n &en*"&"+"n &e("'in", "&n &e!e,"n""n &e("'in",n-". Ke*i"n *i$i+n# <'+ (e<Be(in-" *"n )e*i"n *i"n",i'" *en#"n Rn $"(+ n+) en#e+"$i "*"n-" )en"i)"n "+" &en(n"n *"(i !,"n !,"n 'e!e,n-" "&n n+) en#e+"$i "&")"$ '*"$ en<"&"i +"(#e+ "&" !e,
7. Topik : Pen8ega#an Dan Pengenda!ian Dai Ke(adian &ang Dapat Meni+$u!kan Ma"a!a# 3agi Ke"e!a+atan Pa"ien9 Ke!uaga Pa"ien Dan Sta0. Uni+ Ke(" S"ni+"'i D"n K""( Jen""$. 1 J*, In*i)"+( Pen<"&"i"n ni,"i !") + "i( ,i!"$ R"$ S")i+ 2 P(#(" PMKP. Dien'i M+ Ke,"-")"n *"n Ke'e,""+"n. 4 T"n Men"#" ,in#)n#"n *"(i )e+i#" *ien'i "n+"(" ,"in "i(C *"(" *"n 3"'i,i+"' RS !e('i$ *"n 'e'"i '+"n*"( !") +. R"'in",/ i+e("+( ?e!e("&" B"(i"!e, *"(i )e+i#" *ien'i )",i+"' EBi*en
". K(i+e(i" In),'i
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11
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1 14 1
16 1 18 15 20 21 22
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Si'+e Pen-e!"(,"'"n In3("'i Ke&"*" S+"3 M"n"een RS
*i,"))"n i !e(*"'"()"n '+"n*"(. H"'i, &ee(i)'""n !e()"," )e+i#" *ien'i )",i+"' "i(C *"(" *"n 3"'i,i+"'. Te"n &ee(i)'""n *i,"( &(#(" '"ni+"'i. O+&+ Pe('en+"'e H"'i, 'e+i"& B"(i"!e, &ee(i)'""n *"(i ),e+i#" *ien'i -"n# +e,"$ een$i/"') )(i+e(i" '+"n*"( !") +. J,"$ 'e,($ B"(i"!e, &ee(i)'""n -"n# *i&e(i)'")"n *"(i )e+i#" *ien'i )",i+"' "i(C *"(" *"n 3"'i,i+"'. =Ne("+( / Dene("+(> @ 100F. 50 F. H"'i, &ee(i)'""n !") + "i(. T+", P&,"'i. Di Uni+ GiiC Uni+ S+e(i,i'"'iC Uni+ ?e*"$ Sen+(",. n<((en+. K". U('"n S"ni+"'i D"n K""( Jen""$. ,i K(ni"%"+i. P(% An*"(iC *(# =Ti M+>. Pe(i*e 1 !,"n : Pee(i)'""n )",i+"'C "i( ,i!"$. Se+i"& !,"n. Men#$i+n# &(e'en+"'e N *"n DenC e!"+ #("3i) Rn $"(+'C en#"n",i'"C e,"&()"n &"*" ("&"+ Tin#)"+ ?"#i"n/ ?i*"n# *"n )e&"*" Di(e)+( 'e+i"& "%", !,"n. H"'i, *i,"&()"n )e&"*" &i&in"n 'e<"(" +e(+,i' )e&"*" &i&in"n *"n P"ni+i" M+ RS. H"'i, "n",i'i' *"n +"n##"&"n *i'"&"i)"n &"*" ("&"+ &,en.
R"$ S")i+ K(i'+en M%"(n Di(e)+(C
P(i"!* T"+( A*iC *(.C S&.U.