Panduan Penanganan Keluhan Pasien

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PANDUAN PENANGANAN KELUHAN PASIEN PASIEN

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PEMERINTAH DAERAH KABUPATEN KABUPATEN WONOGIRI

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DAFTAR ISI

KATA PENGANTAR……………………………………………………………………… BAB I. DEFINISI................................................................................................................ A.

Pn!ahu"uan.......................................................................................................

B.

Tu#uan................................................................................................................

$.

D%&n&'&.............................................................................................................

BAB II. RUANG )INGKUP................................................................................................. A.

M!&a *n+a,*a&an -,*"a&n/-"uhan...........................................................

B.

Ka& -,*"a&n/-"uhan..............................................................................

$.

Un& *n&,a -"uhan/-,*"a&n....................................................................

D.

Pn+a,*a&an -"uhan/-,*"a&n.......................................................................

E.

Pnanun #aa............................................................................................

BAB III TATA )AKSANA.................................................................................................... A.

Taa "a-'ana *n+a,*a&an -"uhan *a'&n........................................................

B.

Taa "a-'ana ,nana*& -"uhan &!a-a "an'un........................................... You're Reading Preview

$.

Taa "a-'ana ,nana*& -"uhan "an'un.................................................... Unlock full access with a free trial.

D.

Taa "a-'ana *"*an.................................................................................... Download With Free Trial BAB I8 DOKUMENTASI....................................................................................................


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KATA PENGANTAR

Pu#& '+u-u -ha!&a A""ahSWT9 aa' 'a"a ah,a !an h&!a+ah +an "ah !& -*a!a ',uan+a9 'h&na Bu-u Pan!uan Pnananan K"uhan Pa'&n !& Pu'- Bu"u- &n& !a*a !&'"'a&-an !an !&'u'un !nan a&-.

Bu-u *an!uan &n& 'aa& u-u *an!uan +an !a*a !&*una-an 'aa& *anan !a

,"a-'ana-an ua' !& Pu'-',a' Bu"u- -hu'u'n+a ha!a* *nananan -"uhan *a Ka,& haa*9 !nan u-u *an!uan &n& !a*a ,n#a!&-an *n&n-aan !a"a, *"a+anan -'haan +an ':aa ,a;&,a" !an a* ,,*ha&-an -a&!ah<-a&!ah +an "ah a!a.

Pn+u'un You're Reading a Preview Unlock full access with a free trial.

Download With Free Trial


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BAB I. DEFINISI a. Pn!ahu"uan

M,aha,& -uuhan !an -&n&nan -n'u,n !a"a, ha" &n& *a'&n a!a"ah *n&n +an ,,*nauh& -*ua'an *a'&n. Pa'&n +an *ua' ,u*a-an a'

'ana haa -ana a*a&"a *a'&n *ua' ,-a a-an u' ,"a-u-an *,aha!a* #a'a *&"&hann+a9 a*& #&-a *a'&n ,a'a &!a- *ua' ,-a

,,&ahu-an !ua -a"& "&h ha -*a!a an "a&n nan *na"a,an uu-

Unu- ,n:&*a-an -*ua'an *a'&n 'uau *u'ahaan aau Pu'-',a' Bu"u- h

,n:&*a-an !an ,n""a 'uau '+', unu- ,,*"h *a'&n +an "&h an !an -,a,*uan unu- ,,*ahan-an *a'&nn+a.

K"uhan #ua ,u*a-an 'au *n+aaan aau un-a*an a'a -uan *ua' h

'au *!u- aau "a+anan9 a&- ':aa "&'an ,au*un u"&'9 !a& *"anan &n

,au*un -'na". )an-ah *a,a unu- ,naa'& -'n#anan anaa * You're Reading a Preview -n'u,n / *a'&n !an *'*'& *n+!&a #a'a *"a+anan -'haan / Pu'Unlock full access with a free trial.

Bu"u- a!a"ah ,n&!n&%&-a'& / ,nna" -uuhan *a'&n !an %a: %a: a*a

Download With Free Trial-'haan. Dnan ,nna +an *nauh ha!a* *'*'& ,uu *"a+anan

'u ,a-a a-an ,,&-an 'uau *,aha,an +an "&h a&- ,nna& :aa *a ,,*'*'&-an ,uu *"a+anan 'h&na Pu'-',a' Bu"u- a-h&n+a ,,aha,& aa&,ana 'hau'n+a ,,ua'-an *a'&nn+a =Su*an9 1775>. . Tu#uan 1. Tu#uan U,u,


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M,&-an "an-ah<"an-ah +an hau' !&,*uh "h 'a% !an '"uuh -,*

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. Mnn!a"&-an !an ,na,*un ,'&/-"uhan *a'&n aa' -&!a-''u haa*an +an !&&n&n-an *a'&n !nan *"a+anan +an ,-a &,a.

:. M,&-an '"u'& !an *n+"'a&an *,a'a"ahan +an a!a a&- -"uhan ,

,au*un nn ,!&' =a!,&n&'a'&> ''ua& !nan *'!u "a+anan Pu'-' Bu"u-. !. Mn&n!a- "an#u& -"uhan/-,*"a&n +an ,a'u- unu- 'aa& ahan ?a"ua' *uahan *"a *"a+anan -'haan Pu'-',a' Bu"u- +an "&h a&-. . Mn:&*a-an

-n+a,anan

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-"uaan+a

*,a'a"ahan +an ,-a ha!a*& '"a,a ,n#a"an& *"a+anan -'haa Pu'-',a' Bu"u- :. D%&n&'& 1. K,*"a&n/-"uhan a!a"ah 'aan !an ,a'u-an u*a -&&-an !an aau -aan

!&'a,*a&-an ':aa "&'an ,au*un u"&' "h *&ha- -'na" ,au*un &n

Pu'-',a' Bu"u- ,nna& -&n#a !an *"a+anan +an !&ha'&"-an !& Pu'-' Bu"u-.

You're Reading a Preview 2. K,*"a&n/-"uhan u,u, a!a"ah 'aan !an ,a'u-an +an !&'a,*a&-an "h *a Unlock full access with a free trial.

a&- "&'an ,au*un u"&'an +an ,nan!un un'u/'&%a u,u, aau 

a!,&n&'a&% nan -&!a-''ua&an *'!u *"a+anan +an !&!a*a-an *a'& Download With Free Trial

Pu'-',a' Bu"u-. Un'u +an "&a a!a"ah 'a% !an -,*nn !& Pu'-' Bu"u- nn ,!&' 3. K,*"a&n/-"uhan ,!&' a!a"ah 'aan !an ,a'u-an +an !&'a,*a&-an "h

a&- "&'an ,au*un u"&'an +an ,nan!un un'u aau '&%a ,!&' nan -  Sign up to vote on this title ''ua&an *'!u *"a+anan/&n!a-an -!-an +an !&!a*a-an *a' Useful Not useful  

Pu'-',a' Bu"u-. Un'u +an "&a a!a"ah 'a% ,!&' !an *aa, Pu'-',a' Bu"u-.

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BAB II. RUANG )INGKUP

Ruan "&n-u* Pan!uan Pnananan K"uhan &n& !&a*-an !a"a, *nan

-"uhan/-,*"a&n +an !&&-an "h *a'&n aau -"uaa *a'&n +an "ah !&"a-

*"a+anan -'haan !& Pu'-',a' !an ##a&n n+a. Pan!uan Pnananan K"uhan/-"

,,anu 'a% ,!&' !an nn ,!&' unu- ,n&!n&%&-a'& -"uhan9 *n:a&an a"

'"u'&9 *,&"&han '"u'&9 *na*an '"u'& !an *n+"'a&an -"uhan +an -a& !n

aa #a"an9 IGD !an '"uuh *"a+anan +an a!a Pu'u9 PKD 9 ,au*un *"a+anan *'+a a"&a !an "an'&a. A. M!&a *n+a,*a&an -,*"a&n/-"uhan 1. S:aa Tu"&' a. An-/'"aan/-u&'&n . SMS = short message sellular > :. E,a&" You're Reading a Preview 2. S:aa )&'an =*n+a,*a&an ':aa "an'un>

a. T"*n

Unlock full access with a free trial.

. K,un&-a'& "an'un Download With Free Trial . Ka& -,*"a&n/-"uhan 1. K"uhan/-,*"a&n u,u, =a!,&n&'a&%> 2. K"uhan/-,*"a&n ,!&' :. Un& *n&,a -"uhan/-,*"a&n


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a. Raa #a"an = BP U,u,9 BP G&&9 KIA !an KB> . )aa&u,

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!. Ma'+aa-a . Pnanun #aa T&, *nananan -,*"a&n +an "ah !&a*-an !nan SK K*a"a Pu'-',a' Bu"u-

You're Reading a Preview Unlock full access with a free trial.

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BAB III TATA )AKSANA

A. Taa "a-'ana *n+a,*a&an -"uhan *a'&n

1. M,&-an &n%,a'& "a+anan -"uhan/-,*"a&n *"a+anan -'haan -*a!a *a !an -"uaa ,"a"u& &n%,a'& +an !&'a,*a&-an "an'un "h *ua

!&un#u- ,au*un ,"a"u& &n%,a'& u"&' +an !&"a--an !&,*a<,*a 'a =u,u,> !& "&n-unan Pu'-',a' Bu"u-.

2. Pn+a,*a&an -,*"a&n/-"uhan !a*a ,nuna-an 'aana ,!&a -,un&-a'& '

u"&' ,"a"u& &'&an -u&'&n aau *,&an -a- 'aan ,au*un *n+a,* ':aa "an'un/"&'an -*a!a 'a% +an nan ,nha!a*& -,*"a&n/- *a'&n.

3. In%,a'& -"uhan *a'&n +an ,a'u- ':aa u"&' !nan ,"a"u& an-/-u&' !a*a !&,a'u--an *a!a -a- 'aan +an '!&a !an !&"a-u-an *nu,*u"an You're Reading a Preview ha'&" -u'&n =-a*> !a'a-an *&! a-u nu. Unlock full access with a free trial.

4. In%,a'& -"uhan *a'&n +an !&'a,*a&-an ':aa "an'un/"&'an !a*a !&anan& !nan un& +an nan !a"a, Download With Free Trial,nha!a*& -"uhan !an ,,&-an a"na&%/'"u'& +an !&haa*-an "h *a'&n.

(. K"uhan/-,*"a&n/'aan +an !&'a,*a&-an 'a !&&n!a-"an#u& !nan ,n *,a'a"ahan +an #a!& !an ,n:a&-an '"u'&/a"na&% *n+"'a&an +an a& *a'&n ,au*un Pu'-',a' Bu"u-. Sign up to vote on this title

. Taa "a-'ana ,nana*& -"uhan &!a- "an'un  Useful 1. Mn+a,*a&-an

-"uhan/-,*"a&n

*a'&n

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,"a"u&

,!&a

:a-/

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4. M"a-u-an Pn:aaan Pn&"a&an Pa'&n - !a"a, %,u"& Su?+ K*ua'an !an *na'&*an aa' D-u,n *nananan -"uhan 'a u,*an Ba"&- Pa'&n B-a' -a& "a&nn+a

(. M"&a-an un&/a&an aau 'a%/&n!&?&!u +an !&,a-'u! unu- ,"a-u-an -"a&%

&nna" nan *,a'a"ahan +an "ah #a!& !a'a-an -n"&' -#a!&an. 6. Mn:a& '"u'& !an *,:ahan *,a'a"ahan 'a,a +an ,"&a-an un'u<

-a&9 &"a !&*"u-an !a*a ,"&a-an *&,*&nan !a"a, *n+"'a&an ,a'a"ah -&#a-an ,au*un -*uu'an +an hau' !&a,&". 5. M,&-an ana*an aau *n#"a'an aau -"a&%&-a'& -*a!a *a'&n/ -" *nun#un9 !' nan #aaan aa' *,a'a"ahan +an ,-a a"a,&.

. Tana*an aau *n#"a'an !a*a !&"a-u-an ,"a"u& ,!&a :a-9 -n%&,a'& "an ,au*un ,"a"u& ,!&a "-n&- "a&nn+a. 7. M,a'&-an *n+"'a&an +an !&a,&" !a*a ,n+"'a&-an *,a'a"ahan #a!& !an ,n,u-an #a"an -"ua +an a&- !&-!ua "ah *&ha-. :. Taa "a-'ana ,nana*& -"uhan "an'un You're Reading a Preview 1. Sa,*a&-an -"uhan *a'&n *a!a ,*a +an *a9 a#a- *a'&n - uanan/ Unlock full access with a free trial.

+an "&h nan !an -n!u'&% unu- ,n+a,*a&-an -"uhann+a

2. T&!a- *"u *an&- a*"ahDownload nan9 !a-an ,'& With Free Trial*a'&n !nan ,n#a!& *n! +an a&-. 3. Mnana*& -"uhan !nan '*n +an *'&&% 4. )a-u-an &!n&%&-a'& nan *-- *,a'a"ahan -"uhan *a'&n

(. Tun#u--an ,*a& -*a!a *a'&n nan *,a'a"ahan/-"uhan +an !&'a,*a&-an up to#a!& vote on this title 6. Ta* %-u' -*a!a *an-a" *,a'a"ahan +an Sign '!an  Useful  Not useful

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5. $aa ',ua -,*"a&n/-"uhan *a'&n !an ,,&-an ana*an/'"u'& a"&- a* ''ua& !nan -nanan -&a !a"a, ,n#aa *,a'a"ahan 'u.

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11. )a-u-an -,un&-a'& =n'&a'&> !nan *a'&n nan ha"
!&'*a-a& anaa *&ha- Pu'-',a' Bu"u- !an *a'&n +an ,n#a!& *,a'a" aau +an !& -,*"a&n 12. Mn#a"an-an *n+"'a&an ,a'a"ah ''ua& !nan -*uu'an +an "ah !&a 'a

,n+ah-an

#aaan

u"&' ,nna& *nananan -"uhan

Pa'&n -a& unu- ,n!a*a-an u,*an a"&-.

13. Mn!a*a-an u,*an a"&- !a& Pa'&n -a& ,nna& &n!a-an *n+"'

,a'a"ah 'u9 'aa& a"a ,n:ah #a!&n+a ,a'a"ah +an 'a,a !an '

ahan ,a'u-an unu- *a&-an -&n#a Pu'-',a' Bu"u- ':aa "&h "an#u

14. M,&-an -,u!ahan -n%&,a'& u"an/-,un&-a'& "an#uan !nan *a'&n !&*"u-an unu- -"a&%&-a'& *,a'a"ahan +an a!a. d.

Taa "a-'ana *"a*an 1. S&a* a!an+a -"uhan/-,*"a&n +an ,a'u- ':aa "an'un ,au*un &!a- "an "h *a'&n :aa !a"a, u-u *n&,aan -,*"a&n.

2. Pn:aaan !&,u"a& !a'a-an ana" !an #a, *n&,aan -"uhan9 na,a *a You're Reading a Preview n -a, ,!&'9 ua&an -#a!&an =-n"&'>9 un& aau 'a% +an !&-"uh-an9 ' Unlock full access with a free trial.

+an 'u!ah !&&-an. Unu- -"uhan +an a'a" '"a&n *a'&n9 ,a-a :u-u* !& na,a ann+a an*a n, -a, ,!&'n+a. Download With Free Trial 3. K"uhan +an ,"&a-an *&,*&nan !a"a, ,na,&" -*uu'an9 ,a-a

!&"a*-an *a!a 'aa a-u -#a %%-&%9 &"a !&"ua #a, -#a9 ,a-a !a*a , -!&na #aa +an ua' *a!a 'aa &u. 4. S&', *"a*an -"uhan +an ,a'u- !& -a*9 !&an!a anan& "h un&

 Sign up to vote on this title 'aa& *nanun #aa !a"a, *n+"'a&an -"uhan +an a!a !& Pu'  Useful  Not useful

Bu"u-.

(. Pua' +an !&un#u- a-an ,,&-an "a*an ':aa u"&' -*a!a

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BAB I8 DOKUMENTASI

S"uuh -"uhan *a'&n +an #a!& '"a,a ,n!a*a *"a+anan !& Pu'- Bu"u-

+an !&'a,*a&-an a&- ':aa "&'an ,au*un u"&'an9 hau' !&'"'a&-

,n!a*a '"u'& a&- !,& -*ua'an *a'&n. Dan unu- ,nh&n!a& -#a!&an +an '

u"an -,a"& '"uuh !-u,n Pnananan K"uhan hau' !& '&,*an *a!a un& hu

'aa& u-& !-u,n &"a a!an+a unuan hu-u, +an !&"a-u-an "h *a'&n ,au ",aa "a&n +an -uan *ua'. D-u,na'& -a'<-a' +an *"u !&'&,*an !&"a-u-an *,aha'an "&h "an#u ,"&*u&  1. ),a -u&'&n *a'&n 2. ),a -,*"a&n 3. ),a ana*an ha'&" -,*"a&n 4. Bu-u *"a+anan -,*"a&n9

S"uuh !-u,n +an huunan !nan *'' #a!&n+a -,*"a&n aau -&!a-*u

*a'&n ha!a* *"a+anan -'haan You're =*'' Reading I!n&%&-a'& a Preview -"uhan9 *n:a&an a"n

'"u'&9 *,&"&han '"u'&9 *na*an -"uhan> +an a! Unlock '"u'& full access!an with a*n+"'a&an free trial.

Pu'-',a' Bu"u-9 a&- *"a+anan aa #a"an9 IGD9 ,au*un Pu'u !an PKD Download With Free Trial !&'&,*an "h *ua' +an !&un#u-. S&', *"a*an !&"a-u-an ':aa -a"a / * !a"a, #an-a a-u 1 ='au> Bu"an/ahun -*a!a K*a"a. Pn+"'a&an -,*"a&n

,"&a-an *&ha- &nna" ,au*un ;na" Pu'-',a' Bu"u- unu- !a*a !nan ' ,n+"'a&-an *,a'a"ahan +an #a!&. Sign up to vote on this title

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