PROPOSAL PENELITIAN “PENGARUH STRES KERJA, MOTIVASI
,
DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN”
Ditujukan K!a"a PT# TELEKOMUNIKASI INDONESIA T$k# Di%i&i R'i(na) IV Ja*a Tn'a+ DI Y('-aka.ta
Di&u&un O)+ /
Y+0ki) A$"i Sa$"a Sa$ "a 1 NIM / 234242222544637 1N(# HP / 483332329:337
FAKULT FAKULTAS AS EKONOMIKA EKONOMI KA DAN BISNIS UNIVERSITAS DIPONEGORO SEMARANG 2015 1
DA;TAR ISI
Halaman Judul
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Ba% 1 P&nda'uluan
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Ba% 2 T$n)auan Pu#!a*a
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PENDAHULUAN
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Lata. <)akan' Ma&a)a+
PT T&l&*,mun$*a#$ Ind,n&#$a 3TELKOM4 T%* D$6$#$ R&-$,nal IV 7$la/a' Ja!&ndan DI8 m&"ua*an BUMN /an- %&"-&"a* #&%a-a$ ,&"a!," !&l&*,mun$*a#$9 $n,"ma#$9 m&d$a9 edutainment 9 dan services !&"%&#a" dan !&"l&n-*a d$ Ind,n&#$a PT T&l&*,mun$*a#$ Ind,n&#$a T%* !&"u# m&n-ada*an &"u%a'an d$ #&-ala %$dan- a-a" daa! m&n/&#ua$*an d$"$ d&n-an a"a &#a$n-9 *&ma)uan !&*n,l,-$ *,mun$*a#$9 dan &"*&m%an-an *&%u!u'an *,n#um&n Hal $n$ d$%u*!$*an d&n-an &*#$#!&n#$n/a #&%a-a$ &"u#a'aan un--ulan d$ %$dan &n/&d$a )a#a dan )a"$n-an !&l&*,mun$*a#$ m&#*$un #aa! $n$ %&"mun:ulan *,m&!$!,"; *,m&!$!," %a"u PT T&l*,m T%* m&"a$' %an/a* &n-'a"-aan d$ !&n-a' &"#a$n-an /anma*$n *&!a!9 #&&"!$ < Indonesian Most Admired Companies 2011= 6&"#$ Ma)ala' F,"!un& Ind,n&#$a9 / a#:a %a/a"9 dan l&>$ "a%a/a"49
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3#2# Lan"a&an T(.i 3#2#2 Kin.ja Ka.-a*an
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M&nu"u! 7$"a?an 32004 *$n&")a adala' *&lua"an /an- d$'a#$l*an ,l&' un-#$;un-#$ a!au $nd$*a!,";$nd$*a!," #ua!u &*&")aan a!au #ua!u ",&#$ dalam ?a*!u !&"!&n!u M&nu"u! An?a" P"a%u Man-*un&-a"a 320014 *$n&")a adala' 'a#$l *&")a #&:a"a *ual$!a# dan *uan!$!a#
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3#2#3# St.& K.ja
M&nu"u! S!&'&n P R,%%$n# 320104 S!"&# adala' *,nd$#$ d$nam$* /an- d$ dalamn/a $nd$6$du m&n-'ada$ &luan-9 *&ndala9 a!au !un!u!an /an- !&"*a$! d&n-an aa /an#an-a! d$$n-$n*ann/a dan #&%a-a$ 'a#$ln/a d$&"#&#$*an #&%a-a$ !$da* a#!$ !&!a$ &n!$n- Manu"u! T Han$ Hand,*, 3200+4 S!"&# adala' *,nd$#$ *&!&-an-an /an- m&m&n-a"u'$ &m,#$9 ",#&# %&"$*$" dan *,nd$#$ #&#&,"an- S!"&# /an- !&"lalu %&"a! daa! m&n-an:am *&mamuan #&#&,"an- m&n-'ada$ l$n-*un-ann/a S!"&# !$da* #&laman/a %u"u* B$la #!"&# !&"#&%u! m&na?a"*an ,!&n#$ &",l&'an9 ma*a #!"&# $!u %&"#$a! ,#$!$ S&:a"a l&%$' *'u#u#9 #!"&# !&"*a$! d&n-an *&ndala dan !un!u!an K&ndala adala' *&*ua!an /an- m&n:&-a' $nd$6$du da"$ m&la*u*an aa /an- #an-a! d$$n-$n*an Adaun ,!&n#$ #um%&" #!"&# m&nu"u! S!&'&n320104 adala' a Fa*!," L$n-*un-an Ka"&na ada *&!$da*a#!$an d$ %$dan- &*,n,m$9 ,l$!$*9 !&*n,l,-$9 'al !&"#&%u! daa! m&n/&%a%*an #!"&# *&")a ada *a"/a?an % Fa*!," O"-an$#a#$ Ban/a* #&*al$ a*!," dalam ,"-an$#a#$ /an- m&n$m%ul*an #!"&# T&*anan m&n-'$nda"$ *&*&l$"uan a!au m&n/&l&#a$*an !u-a# dalam *u"un ?a*!u !&"%a!a#9 %&%an *&")a %&"l&%$'an9 a!a#an /an- m&nun!u! dan !$da* &*a9 "&*an *&")a !$da* m&n/&nan-*an9 adala' %&%&"aa :,n!,' &n/&%a% #!"&# da"$ ,"-an$#a#$ Aa%$la d$%a'a# #a!u &" #a!u 9
;
Tun!u!an !u-a# m&"ua*an a*!," /an- !&"*a$! d&n-an &*&")aan #&#&,"an-9 /an!&"*a$! d&n-an d&#a$n *&")a $nd$6$du9 *,nd$#$ *&")a9 !a!a l&!a* $#$*
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Tun!u!an &"an %&"'u%un-an d&n-an !&*anan /an- d$%&"$*an ada #&#&,"an#&%a-a$ un-#$ da"$ &"an !&"!&n!u /an- d$man*an dalam ,"-an$#a#$ $!u
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Tun!u!an an!a" "$%ad$ adala' !&*anan /an- d$:$!a*an ,l&' *a"/a?an la$n
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S!"u*!u" ,"-an$#a#$ m&n&n!u*an !$n-*a! d&&"&n#$a#$ dalam ,"-an$#a#$ dan d$mana *&u!u#an d$am%$l
;
K&&m$m$nan ,"-an$#a#$ m&n--am%a"*an -a/a mana)&"$al &*#&*u!$ #&n$," ,"-an$#a#$ Kadan- EO #&"$n- m&m%&"$ !&*anan /an- !$da* "&al$#!$#9 &n-a?a#an *&!a!9 dan m&m&:a! %a-$ /an- !$da* daa! m&n-$*u!$
: Fa*!," Ind$6$du Fa*!," $n$ %&"'u%un-an d&n-an *&'$duan "$%ad$ *a"/a?an !&"#&%u! S&&"!$ &"#,alan *&lua"-a9 ma#ala' &*,n,m$ "$%ad$9 dan )u-a *&"$%ad$an
K,n#&*u&n#$ #!"&# M&nu"u! S!&'&n 320104 K,n#&*u&n#$ #!"&# %$#a d$%&da*an mn)ad$ ( *a!&-,"$ /a$!u ;
G&)ala $#$,l,-$#9 #!"&## daa! m&:n$!a*an &"u%a'an m&!a%,l$#m& m&n$n-*a!*an !&*anan da"a'9 m&n$m%ul*an #a*$! *&ala dan m&n$m%ul*an #&"an-an )an!un-
;
G&)ala P#$*,l,-$#9 #!"&# daa! m&n:$!a*an *&!!$da*ua#an9 #!"&# /an- %&"*a$!an d&n-an &*&")aan m&n/&%a%*an *&!$da*ua#an d&n-an &*&")aan9 !&!a$ %$#a )u-a mun:ul d&n-an :a"a /an- la$n #&&"!$ *&!&-an-an9 *&:&ma#an9 muda' ma"a'9 *&%,#anan dan m&nunda;nunda
;
G&)ala P&"$la*u9 -&)ala #!"&# /an- !&"*a$! d&n-an &"$la*u m&n:an-*u &"u%a'an ",du*!$6$!a#9 a%#&n#$9 dan !$n-*a! *&lua" ma#u* *a"/a?an
M&nu"u! K&$!' Da6$# dan J,'n 7 N&?#!,"m 31+54 %&"da#a"*an "&a*#$ #$!ua#$ #!" *$!a daa! m&m%&da*an 2 !$& ,"an-9 /a$!u !$& A dan !$& B O"an- !$& A adala' m&"&*a /an- a-"&#$ dan *,m&!$!$9 m&n&!a*an #!anda" /an- !$n--$9 m&n&ma!*an d$"$ m&"&*a d$ %a?a' !&*anan ?a*!u /an- *,n#!an M&"&*a %a'*an m&m%ua! &"m$n!aan /an- %&"l&%$'an !&"'ada d$"$ m&"&*a #&nd$"$ dalam 'al "&a*#$ dan ?a*!u luan- M&"&*a -a-al m&n/ada"$ %a'?a %an/a* !&*anan /an- m&"&*a "a#a*an adala' a*$%a! &"%ua!an m&"&*a #&nd$"$ dan %u*an ",du* da"$ l$n-*un-an #&*$!a" O"an- !$& B adala' m&"&*a /an- l&%$' #an!a$ dan %&"#$*a !&nan- M&"&*a m&n&"$ma #$!ua#$ /an- ada dan m&"&*a %&*&")a #&#ua$ d&n-an #$!ua#$ !&"#&%u! dan %u*an m&la?ann/a d&n-an %&"*,m&!$#$ O"an-;,"an- #&&"!$ $n$ %&"#$*a #an!a$ 10
#&'u%un-an d&n-an !&*anan ?a*!u9 #&'$n--a m&"&*a :&nd&"un- *u"an- m&mun/a$ ma#ala' %&"*a$!an d&n-an #!"&#
3#2#5# M(ti%a&i
M,!$6a#$ adala' 'al /an- m&n/&%a%*an9 m&n/alu"*an9 dan m&ndu*un- &"$la*u manu#$a9 #ua/a mau %&*&")a -$a! dan an!u#$a# m&n:aa$ 'a#$l /an- ,!$mal M,!$6a#$ #&ma*$n &n!$n- *a"&na mana)&" m&m%a-$*an &*&")aan ada %a?a'ann/a un!u* d$*&")a*an d&n-an %a$* dan !&"$n!&-"a#$ *&ada !u)uan /an- d$!&n!u*an 3Ha#$%uan9 200(4 S&!$a *&-$a!an /an- d$la*u*an ,l&' #&#&,"an- d$d,",n- ,l&' #ua!u *&*ua!an da"$ dalam d$"$ #&#&,"an-9 *&*ua!an &nd,",n- $n$la' /an- d$#&%u! m,!$6a#$ 3Fuad Ma# ud9 20024 M&nu"u! ‟
R,%%$n# 320124 m,!$6a#$ #&%a-a$ ",#&# /an- m&n)&la#*an $n!&n#$!a#9 a"a'9 dan *&!&*unan #&,"an- $nd$6$du un!u* m&n:aa$ !u)uann/a M&nu"u! Ad&lla H,!/da S$"&-a" 3200C4 %a'?a m,!$6a#$ *&")a adala' #&#ua!u /anm&n$m%ul*an *&$n-$nan %a-$ #&#&,"an- a!au &*&")a9 %a$* /an- %&"a#al da"$ dalam d$"$n/a mauun /an- %&"a#al da"$ lua" un!u* m&la*#ana*an &*&")aan a!au *&-$a!an d&n-an "a#a !an--un- )a?a% -una m&n:aau !u)uan /an- d$$n-$n*an M,!$6a#$ /an- ada ada #&#&,"ana*an m&?u)ud*an #ua!u &"$la*u /an- d$a"a'*an ada !u)uan m&n:aa$ #a#a"an *&ua#an Ada %&%&"aa !u)uan /an- d$&",l&' da"$ &m%&"$an m,!$6a#$ m&nu"u! Mala/u SP Ha#$%uan 3200(49 /a$!u@ 1 M&n$n-*a!*an m,"al dan *&ua#an *&")a *a"/a?an 2 M&n$n-*a!*an ",du*!$6$!a# *&")a *a"/a?an ( M&m&"!a'an*an *&#!a%$lan *a"/a?an &"u#a'aan M&n$n-*a!*an d$#$l$n *a"/a?an 5 M&n-&&*!$*an &n-adaan *a"/a?an . M&n:$!a*an #ua#ana dan 'u%un-an *&")a /an- %a$* C M&n$n-*a!*an l,/al$!a#9 *"&a!$$!a# dan a"!$#$a#$ *a"/a?an + M&n$n-*a!*an !$n-*a! *&#&)a'!&"aan *a"/a?an M&m&"!$n--$ "a#a !an--un- )a?a% *a"/a?an !&"'ada !u-a# !u-a#n/a 10 M&n$n-*a!*an &$#$&n#$ &n--unaan ala! ala! dan %a'an %a*u
Ma#l,? m&n-$d&n!$$*a#$ l$ma !$n-*a! dalam '$&"a"*$ *&%u!u'an9 /a$!u@ 3Ha#$%uan9 200(4 1 K&%u!u'an $#$,l,-$#
11
K&%u!u'an un!u* m&m&"!a'an*an '$du 8an- !&"ma#u* dalam *&%u!u'an $n$ adala' *&%u!u'an ma*an9 m$num9 &"uma'an9 uda"a9 dan #&%a-a$n/a K&$n-$nan un!u* m&m&nu'$ *&%u!u'an $n$ m&"an-#an- #&#&,"an- %&"&"$la*u a!au %&*&")a -$a! 2 K&%u!u'an *&#&lama!an dan *&amanan K&%u!u'an a*an *&%&%a#an da"$ an:aman /a*n$ m&"a#a aman da"$ an:aman *&:&la*aan dan *&#&lama!an dalam m&la*#ana*an &*&")aan ( K&%u!u'an #,#$al K&%u!u'an #,#$al9 !&man9 a$l$a#$9 $n!&"a*#$9 d$:$n!a$ dan m&n:$n!a$9 #&"!a d$!&"$ma dalam &"-aulan *&l,m,* &*&")a dan ma#/a"a*a! l$n-*un-ann/a K&%u!u'an &n-'a"-aan K&%u!u'an a*an &n-'a"-aan d$"$ dan &n-a*uan #&"!a &n-'a"-aan "&#!$#& da"$ *a"/a?an dan ma#/a"a*a! l$n-*un-ann/a 5 A*!ual$#a#$ d$"$ Ka%u!u'an a*an a*!ual$#a#$ d$"$ d&n-an m&n--una*an *&mamuan9 *&!&"am$lan9 dan ,!&n#$ ,!$mal un!u* m&n:aa$ "&#!a#$ *&")a /an- #an-a! m&mua#*anlua" %$a#a
M&nu"u! H&"%&"- dalam S,ndan- P S$a-$an 3200249 %a'?a *a"/a?an !&"m,!$6a#$ un!u* %&*&")a d$#&%a%*an ,l&' dua a*!,"9 /a$!u@ a Fa*!," In#!"$n#$* /a$!u a*!," da/a d,",n- /an- !$m%ul da"$ dalam d$"$ ma#$n- ma#$n- *a"/a?an9 %&"ua &*&")aan $!u #&nd$"$9 *&ma)uan9 !an--un- )a?a%9 &n-a*uan9 dan &n:aa$an % Fa*!," E*#!"$n#$* /a$!u a*!," &nd,",n- /an- da!an- da"$ lua" d$"$ #&#&,"an!&"u!ama da"$ ,"-an$#a#$ !&ma!n/a %&*&")a9 %&"ua adm$n$#!"a#$ dan *&%$)a*an &"u#a'aan9 &n/&l$aan9 -a)$9 'u%un-an an!a" "$%ad$ dan *,nd$#$ *&")a
R,%%$n# 320124 T&,"$ *&%u!u'an M: l&lland m&n/&%u!*an %a'?a !&,"$ /anm&n/a!a*an %a'?a &n:aa$an9 *&*ua!an9 dan 'u%un-an adala' !$-a *&%u!u'an &n!$n- /anm&m%an!u m&n)&la#*an m,!$6a#$ Hal;'al !&"#&%u! d$d&$n$#$*an #&%a-a$ %&"$*u!@ 1 K&%u!u'an &n:aa$an 3n&&d ," a:'$&6&m&n!4 D,",n-an un!u* m&l&%$'$9 m&n:aa$ #!anda";#!anda"9 %&"u#a'a *&"a# un!u* %&"'a#$l 2 K&%u!u'an *&*ua!an 3n&&d ," ,?&"4 K&%u!u'an un!u* m&m%ua! $nd$6$du la$n %&"&"$la*u #&d&m$*$an "ua #&'$n--a m&"&*a !$da* a*an %&"&"$la*u #&%al$*n/a ( K&%u!u'an 'u%un-an 3n&&d ," a$l$a!$,n4 12
K&$n-$nan un!u* m&n)al$n #ua!u 'u%un-an an!a"&"#,nal /an- "a ma' dan a*"a%
3#2#:#K(>it>n O.'ani&a&i
M&nu"u! M,?da/9 P,"!&" dan S!"&&"# 31+24 dalam Fuad Ma#ud9 ada %&%&"aa &n-&"!$an *,m$!m&n ,"-an$#a#$ an!a"a la$n @ 1 K&$n-$nan *ua! un!u* !&!a #&%a-a$ an--,!a ,"-an$#a#$ !&"!&n!u 2 K&$n-$nan un!u* %&"u#a'a *&"a# #&#ua$ *&$n-$nan ,"-an$#a#$ ( K&/a*$nan !&"!&n!u9 dan &n&"$maan n$la$ dan !u)uan ,"-an$#a#$ D&n-an *a!a la$n $n$ m&"ua*an #$*a /an- m&"&l&*a#$*an l,/al$!a# *a"/a?an ada ,"-an$#a#$
dan
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&"'a!$ann/a !&"'ada ,"-an$#a#$9 dan *&%&"'a#$lan #&"!a *&ma)uan /an- %&"*&lan)u!an T&"daa! !$-a m,d&l *,m,n&n /an- d$a)u*an ,l&' All&n dan M&/&" 3114 dalam Fuad Ma#ud9 *&!$-a d$m&n#$ !&"#&%u! adala'@ 1 K,m$!m&n a&*!$ adala' *&!&"*a$!an &m,#$,nal *a"/a?an9
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*&!&"l$%a!an dalam ,"-an$#a#$ 2 K,m$!m&n *&lan)u!an adala' *,m$!m&n %&"da#a"*an *&"u-$an /an- %&"'u%un-an d&n-an *&lua"n/a *a"/a?an da"$ ,"-an$#a#$ Hal $n$ mun-*$n *a"&na *&'$lan-an #&n$,"$!a# a!a# ",m,#$ a!au %&n&$! ( K,m$!m&n n,"ma!$ adala' &"a#aan ?a)$% un!u* !&!a %&"ada dalam ,"-an$#a#$ *a"&na m&man- 'a"u# %&-$!u !$nda*an !&"#&%u! m&"ua*an 'al /an- %&na" /an'a"u# d$la*u*an M&nu"u! Lu!'an# 3200.4 Ada 'u%un-an /an- ,#$!$ an!a"a *,m$!m&n ,"-an$#a#$ dan 'a#$l /an- d$$n-$n*an #&&"!$ *$n&")a /an- !$n--$9 !$n-*a! &"-an!$an *a"/a?an /an- "&nda'9 dan !$n-*a! *&!$da*'ad$"an /an- "&nda'
3#3#
Kt.ikatan anta. Va.ia$)
Adan/a &n&l$!$an /an- m&nun)u*an adan/a 'u%un-an an!a"a #!"&# *&")a9 m,!$6a#$ dan *,m$!m&n ,"-an$#a#$ !&"'ada *$n&")a *a"/a?an9 ma*a &n&l$!$ m&n&n!u*an '$,!&#$# #&%a-a$ %&"$*u! H2 / St.& k.ja $.!n'a.u+ n'ati= t.+a"a! kin.ja ka.-a*an H3 / M(ti%a&i $.!n'a.u+ !(&iti= t.+a"a! kin.ja ka.-a*an H5 / K(>it>n (.'ani&a&i $.!n'a.u+ !(&iti= t.+a"a! kin.ja ka.-a*an 13
3#5#
Pn)itian T."a+u)u
1 P&n&l$!$an /an- d$la*u*an ,l&' P", D" U-u" 8,-a!9 A##,: P", D" S&""a 8u"!*,"u dan El$ B$l-$n,-lu 3201(4 .ob stress and /ob per%ormance among emplo#ees in public sector in Istanbul0 e1amining the moderating role o% emotional intelligence dalam &n&l$!$ann/a /an- %&")udul m&nun)u**an #!"&## *&")a %&"&n-a"u' #$-n$$:an! n&-a!$ #&%&#a" ;09122 d&n-an 0905 !&"'ada *$n&")a 2 P&n&l$!$an /an- d$la*u*an T"a:/ L Tu!&na9 P"&#'a E N&$d&"m&/&" 32004 d&n-an )udul Per%ormance& satis%action and turnover in call centers The e%%ects o% stress and optimism m&nun)u*an #!"&# *&")a %&"&n-a"u' lan-#un- #&:a"a ,#$!$ #&%&#a" 09C !&"'ada *$n&")a *a"/?an ( P&n&l$!$an /an- d$la*u*an Ga"/ J,n S"$n-&" 320114 d&n-an )udul A stud# o% /ob motivation& satis%action& and per%ormance among Ban, 2mplo#ees& d&n-an m&!,d& &n&l$!$an "&-"&#$ %&"-anda9 m&nun)u*an %a'?a m,!$6a#$ m&m$$l$*$ 'u%un-an /an ,#$!$ d&n-an *$n&")a *a"/a?an d&n-an #$-n$$*an#$ 0901 dan n$la$ " 09( P&n&l$!$an /an- d$la*u*an Am$n Ka"am$9 H,##&$n Raa&$ D,la!a%ad$9 dan D" Sa&&d Ra)a&&,u" 3201(4 d&n-an )udul Anal#3ing the e%%ectiveness o% reward management s#stem on emplo#ee per%ormance through the mediating role o% emplo#ee motivation Casa stud# 0 isha%an regional electric compan#& d&n-an m&!,d& path anal#sis m&nun)u**an %a'?a9 m,!$6a#$ !$da* m&m$l$*$ &&* ,#$!$ #$-n$$*an9 *a"&na stadardi3ed regresion coe%%icient un!u* '$,!&#$# $n$ adala' 0912.9 d&n-an T;6alu& *u"an- da"$ 19. 5 P&n&l$!$an /an- d$la*u*an S&lma Kal*a6an dan Al&6 Ka!"$nl$ /an- d$u%l$*a#$*an !a'un 201 d&n-an )udul The 2%%ects 4% Managerial Coaching Behaviors 4n The 2mplo#ees’ Perception 4% .ob "atis%action& 4rganisational Commitment& And .ob Per%ormance0 Case "tud# 4n Insurance Industr# In Tur,e# m&nun)u*an *,m$!m&n ,"-an$#a#$ %&"&n-a"u' ,#$!$ #$-n$$*an #&%&#a" 091+ !&"'ada *$n&")a *a"/a?an . P&n&l$!$an /an- d$la*u*an ,l&' Ju#u Rad)a d** /an- %&")udul 2%%ect 5ualit# o% Wor, 6i%e And 4rgani3ational Commitment Towards Wor, "atis%action In Increasing Public "ervice Per%ormance +A "tud# 4% 6icense 4% Founding Building "ervice In Ma,assar Cit#-9 /an- d$u%l$*a#$*an !a'un 201(9 m&nun)u**an *,m$!m&n ,"-an$#a#$ %&"&n-a"u' ,#$!$ #&%&#a" 092 !&!a$ !$da* #$-n$$*an d&n-an value sebesar '&()* !&"'ada *$n&")a *a"/a?an
3#:#
K.an'ka P>iki.an 14
B&"da#a"*an 'al;'al /an- !&la' d$)&la#*an #&%&lumn/a9 ma*a daa! d$ -am%a"*an #ua!u %a-an *&"an-*a &m$*$"an m&n-&na$ anal$#$# &n-a"u' #!"&# *&")a9 m,!$6a#$9 dan *,m$!m&n ,"-an$#a#$ !&"'ada *$n&")a *a"/a?an #&%a-a$ %&"$*u!@
Stres Kerja (-) Kinerja Kar!a"an
Motivasi (+) Komitmen Organisasion a (+)
5#2#Va.ia$) Pn)itian "an D=ini&i O!.a&i(na)
M&nu"u! Au-u#!/ F&"d$nand 3200.49 un!u* m&muda'*an #ua!u &n&l$!$an %&"an-*a! dan %&"mua"a ada #ua!u !u)uan /an- )&la#9 ma*a &n&l$!$an $!u d$#$ml$$*a#$ *& dalam %an-unan 6a"$a%&l Dalam &n&l$!$an $n$ 6a"$a%&l /an- d$-una*an adala' 6a"$a%&l d&&nd&n dan 6a"$a%&l $nd&&nd&n #&%a-a$ %&"$*u!@ 5#2#2Va.ia$) Pn)itian 2# Va.ia$) D!n"n
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5#3#Pnntuan P(!u)a&i "an Sa>!) 5#3#2#P(!u)a&i P,ula#$ adala' ?$la/a' -&n&"al$#a#$ /an- !&"d$"$ a!a# ,%/&*#u%/&* /an-
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a Da!a "$m&" Da!a "$m&" adala' da!a /an- %&"a#al lan-#un- da"$ ,%)&* &n&l$!$an9 /a$!u %&"ua *u&$,n&" /an- d$%&"$*an #&:a"a lan-#un- *&ada "&#,nd&n un!u* m&m&",l&' $n,"ma#$ !&n!an- *$n&")a *a"/a?an Da!a /an- d$am%$l lan-#un- d$&",l&' da"$ &n-$#$an *u&#$,n&" da"$ *a"/a?an *an!," PT T&l&*,mun$*a#$ Ind,n&#$a T%* D$6$#$ "&-$,nal IV Ja?a T&n-a' dan DI 8,-/a*a"!a % Da!a S&*und&" Da!a #&*und&" adala' da!a /an- d$*umul*an #&:a"a !$da* lan-#un- da"$ #um%&"n/a Da!a /an- d$daa!*an da"$ a"#$ /an- d$m$l$*$ ,"-an$#a#$$n#!an#$9 #!ud$ u#!a*a9 &n&l$!$an !&"da'ulu9 dan )u"nal /an- %&"'u%un-an d&n-an &"ma#ala'an /an- a*an d$!&l$!$ Da!a #&*und&" %&"ua d&m,-"a$ *a"/a?an9 "&*a$!ula#$ &n$la$an *$n&")a *a"/a?an %&%&"aa !a'un9 )umla' !u"n,6&" 5#5#Mt(" Pn'u>!u)an Data 1 Ku&#$,n&" 3An-*&!4
Ku&#$,n&" m&"ua*an !&*n$* &n-umulan da!a "$m&" /an- d$la*u*an d&n-an :a"a m&m%&"$*an #&&"an-*a! &"!an/aan a!au &"n/a!aan !&"!ul$# *&ada "&#,nd&n un!u* d)a?a%n/a 3Su-$/,n,9 2004 Dalam &n&l$!$an $n$9 &n&l$!$ m&m%a-$*an an-*&! lan-#un- *&ada *a"/a?an PT T&l&*,mun$*a#$ Ind,n&#$a T%* D$6$#$ "&-$,nal IV Ja?a T&n-a' dan DI 8,-/a*a"!a P&m%a-$an an-*&! %&"!u)uan un!u* m&n-&!a'u$ &ndaa! "&#,nd&n m&n-&na$ m,!$6a#$ *&")a9 d$#$l$n *&")a dan *$n&")a *a"/a?an 2 7a?an:a"a 7a?an:a"a /a$!u :a"a &n-umulan da!a d&n-an )alan m&la*u*an *,mun$*a#$ dan !a!a mu*a lan-#un- m&lalu$ ",#&# !an/a )a?a% #&:a"a l$#an *&ada "&#,nd&n /an- !&"$l$' #&%a-a$ #am&l 3Fuad Ma# ud9 2004 7a?an:a"a d$la*u*an d&n-an ‟
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19
Adaun anal$#$# /an- a*an #a/a la*u*an adala' Anal$#$# *uan!$!a!$ /an- d$'$!unm&n--una*an ",-"am SPSS Anal$#$# /an- a*an #a/a la*u*an #&!&la' m&ndaa!*an da!a adala' 2# Anal$#$# Kuan!$!a!$ 3# U)$ Val$d$!a# dan R&l$a%$l$!a# 5# U)$ A#um#$ Kla#$*
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21
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23
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PT 24
T&l&*,mun$*a#$ Ind,n&#$a T%* D$6$#$ R&-$,nal IV Ja?a T&n-a';DI 8,-/a*a"!a adala' !&ma! /an- !&a! un!u* m&la*u*an &n&l$!$an Sa/a m&lam$"*an %&%&"aa 'al %&"#amaan d&n-an #u"a! $n$9 an!a"a la$n @ Su"a! &n-an!a" da"$ *amu#9 dan ",,#al &n&l$!$an /an- %&"$#$ la!a" %&la*an- m&n-aa #a/a m&m$l$' PT T&l*,m9 !$n)auan u#!a*a9 d&$n$#$ ,&"a#$,nal dan *u&#$,n&"9 V "$%ad$ #a/a9 da!a /an- #a/a %u!u'*an dan la$n;la$n Dalam &n&l$!$an /an- #a/a la*u*an9 ada %&%&"aa da!a /an- d$&"lu*an dalam &n/u#unan #*"$#$ /an- #a/a %ua! Da!a !&"#&%u! d$daa! da"$ da!a /an- !&la' d$,la' PT T&l*,m D$6$#$ R&-$,nal IV9 ?a?an:a"a9 &n/&%a"an *u&#$,n&" *&ada *a"/a?an9 /an- mana !&la' !&"lam$" d$ ",,#al #a/a D&m$*$an #u"a! &"m,',nan $n$ #a/a %ua!9 a!a# &"'a!$an dan *&")a #ama %aa* $%u #a/a u:a*an !&"$ma *a#$' S&ma"an-9 (0 A"$l 2015
8&'&*$&l A%d$ Sa%da
25
