PROYECTO - CLIMA LABORAL Y PRODUCTIVIDAD 02.12.14.docx

UNIVERSIDAD NACIONAL DE SAN MARTÍN – TARAPOTO FACULTA FACUL TAD D DE CIENCIAS ECONÓMIC ECONÓMICAS AS ESCUELA ACADEMICO PROFESIONAL DE ADMINISTRACION

PROYECTO DE TESIS TITULO: “EVALUACION DEL CLIMA LABORAL Y LA INFLUENCIA EN LA PRODUCTIVIDAD DE LOS COLABORADORES DE LA INDUSTRIA INDUST RIA SANTA CLARA S.A.C ”.

1.(. 1.(.

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1.. 1..

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1.6. 1.6.

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1.8. 1.8.

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1.7.1.

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1.7.2.

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1.. 1..

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1. 1.''.1 .1..

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1. 1.''.2 .2..

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II. PLANTEAMIENTO PLANTEAMIENTO DEL PROLEMA..................................................... PROLEMA.............................................................. ................ ....... 2. 2.1. 1.

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2. 2.2. 2.

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2. 2.. .

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2 .4 .

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2. 2.44.1 .1..

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2. 2.44.2 .2..

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2. 2.4. 4.. .

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2. 2.44.4 .4..

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. OJETIVOS.............................................................................................................. OJETIVOS..............................................................................................................''

1.(. 1.(.

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1.. 1..

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1.6. 1.6.

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1.8. 1.8.

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1.7.1.

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1.7.2.

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1.. 1..

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1. 1.''.1 .1..

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1. 1.''.2 .2..

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II. PLANTEAMIENTO PLANTEAMIENTO DEL PROLEMA..................................................... PROLEMA.............................................................. ................ ....... 2. 2.1. 1.

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2. 2.2. 2.

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2. 2.. .

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2 .4 .

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2. 2.44.1 .1..

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2. 2.44.2 .2..

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2. 2.4. 4.. .

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2. 2.44.4 .4..

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. OJETIVOS.............................................................................................................. OJETIVOS..............................................................................................................''

 .2 .

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.2.1. . .. .

VI.

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METODO METODOLOG LOGÍA ÍA DE LA INVESTIGA INVESTIGACIÓ CIÓN.. N..... ...... ....... ....... ...... ...... ...... ...... ...... ...... ...... ...... ....... ......... .......... ......24 .24

7 .1 .

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7. 7.22.

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7. 7.. .

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7..1.

U-,&( %)..................... ............................... ..................... ..................... ..................... ........................................ ............................. 26

7..2.

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7...

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7. 7.4. 4.

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7. 7.;. ;.

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7. 7.. .

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VII.

ASPECTO ASPECTOS S ADMINIST ADMINISTRA RATIV TIVOS.... OS.......... ............ ............. ............. ............ ............ ............ ............ ............ ............... ..........2' .2'

'.1.

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'.2.. '.2

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' . 2. 1.

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'.2.2.

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'2

S

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29

I. GENE GENERA RALI LIDA DADE DES: S: 1.1.

T,#!") “EV “EVALUAC LUACIO ION N DEL DEL CLIM CLIMA A LABO LABORA RAL L Y SU INFL INFLUE UENC NCIA IA

EN LA

PRODUCTIVIDAD DE LOS COLABORADORES DE INDUSTRIA SANTA CLARA S.A.

1.2.

1..

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C=3,$> C;)% Gl$i%$" Y%="li+ ?". E%)@ N 68 "$5* $5*i+5% 5%= ="=t;il./; (86

N;2"$:

D$l A-uil Pi+$* C"l%

Di"$//i0+:

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Di"$//i0+ $l$/t"0+i/:

*$l-uil=t;il./;

T$l4+ /$lul":

61'6

A%&%)(:  A)$lli*% 5 N;2"

%$:

Li/. A*;. A*;. L*5 D. A",l A",l Al, Al,

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: :

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*$ "">. L $;)"$% $%t3 u2i/* $+ C""$t$" M"-i+l N"t$ K;. $l *i%t"it *$ C/t/=i )",i+/i *$ S+ M"ti+ *$)"t;$+t *$ S+ M"ti+.

1.. 1. .

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1.7.. 1.7

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1.7. 1. 7.2. 2. E%!& E%!&"a "a:: 1.'. 1. '.

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i+*i/+ 9u$ /u+* l% )$"%+% $%t3+ /;)l/i*% /+ l 9u$ =/$+ $%t3+ *i%)u$%t%  *" $l 1 *$ %u $%4u$">  ;3% 5 $% "$)"$%$+t u+ 2$+$4i/i $J/$)/i+l )" l /;)@<. L i++,/i0+ $% t" "$%ult* +t2l$ 9u$ $% 4"ut *$l ;2i$+t$ )"ti/i)ti, 9u$ i;)li/ u+ /li; l2"l 4,"2l$. U+ /li; l2"l 4,"2l$ t"-  l $;)"$% )$"u+ ,$+t7% 9u$ i+4lu5$+ %i+ *u* $+ l% "$%ult*% *$ l $;)"$%.

 A=" 2i$+ $+ l "$-i0+ S+ M"ti+ + $% /+/i* $l t"27 *$ l% $;)"$%% $+ $%t ;t$"i )$" %$ )u$*$ *$%t/" u+ $;)"$% 9u$ %$ )"$/u) )"  /li; l2"l *$ %u% /l2"*"$% $% $l ,+;i$+t l0-i/ 4i";;%: u l $;)"$% )" )*$" ;+t$+$"%$ $+ $l ;$"/* 5 %%t$+$" u+ $%t"u/tu" "-3+i/ /+ $l +Q;$" *$ /l2"*"

%$ R$li>;% $%t$ /+%t"u/t )"9u$ /; %$ %2$ %i u+ /l2"*" %$ *$%$+,u$l,$ $+ u+ i+*$/u* ;2i$+t$ l2"l *+*$ l u%$+/i *$ li*$">- l 4lt *$ /;u+i//i0+ 5 l $%/> ;ti,/i0+ %+ l% /"/t$"<%ti/% $%t$ + %$ %$+ti"3 i*$+ti4i/* ;u/= ;$+% /;)";$ti* /+ l $;)"$% +i /+ l% ;$t% 5 27$ti,% t">*%. El /l2"*" + t"27" /+ *$*i//i0+ 5 + )"*u/i"3 l 9u$ l $;)"$% $%)$" 5 )" t+t %u )"*u/ti,i** %$ ,$"3 4$/t*. I+*u%t"i S+t Cl" S.A.C

ES UNA EMPRESA DEDICADA AL PILADO DE

 ARROZ $l *u$@ *$ l $;)"$% ti$+$ u+ )$"%+li** $Ji-$+t$ l = *i%$@* LA ESTRUCTURA ORGANICA *$ l $;)"$% l /ul $%t3 CONFORMADA POR UN ADMINISTRADOR UN CONTADOR UN ?EFE DE PLANTA 6 OBREROS DE PLANTA 1 ALMACENERO 1 GUARDIAN. El *;i+i%t"*" + $%t3 $+ /+t/t )$";+$+t$ /+ l% /l2"*"$%. L )"i"i** *$l *;i+i%t"*" )" $+/"- *$l *u$@ $% 9u$ l )"*u//i0+ +

E%t$ )"2l$; $% /%i+* )" l 4lt *$ //i0+ *$ l% "$%)+%2l$% *$ l $;)"$%. P" $ll $l )"$%$+t$ t"27 $,lu" $l /li; l2"l 5 l i+4lu$+/i $+ l )"*u/ti,i** *$ l% /l2"*"$% *$ l $;)"$% Mli+% S+t Cl" S.A.C. Si 2i$+ $% /i$"t + %$ )u$*$ ;$*i" /+ $J/titu* $l ti) *$ /li; l2"l 9u$ $Ji%t$ $+ u+ $;)"$% $% *$ ,itl i;)"t+/i /+/$" 5 *$t$";i+" l% 4/t"$% 9u$ i+/i*$+ $+ l $%t2ili** *$l ;2i$+t$ l2"l 5 /; $%t% 4/t"$% "$)$"/ut$+ $+ )"*u/ti,i** *$ l% /l2"*"$%.

2..

F)(+!"a,/- $&" 3()"&+a P"2l$; -$+$"l C0; $,lu" $l /li; l2"l 5 l i+4lu$+/i $+ l )"*u/ti,i** *$ l% Cl2"*"$% *$ l I+*u%t"i S+t Cl" S.A.C. P"2l$;% $%)$/<4i/%

2.4.1. L,+,#a,/- $&" #,&+3): El ti$;) 9u$ i;)li/"3 $4$/tu" $%t i+,$%ti-/i0+ %$"3 ;u5 /"t %i$+* )"/il 5 li;it* *$2i* 9u$ %$ )*"< $,lu"  ;3% ;li+% *$ l )",i+/i /+ l 4i+li** *$ 2t$+$" "$%ult*% /;)"ti,% /+ t"% Mli+%. El )"5$/t *$ i+,$%ti-/i0+ $% *$ *u"/i0+ *$  ;$%$% 5 1 *<%. 2.4.2. L,+,#a,/- 3)( )&(#!(a: L /2$"tu" 9u$ t$+*"3 $%t i+,$%ti-/i0+ %$"3 Q+i/;$+t$ )" $l Mli+ *$ S+t Cl" SAC 2.4.. L,+,#a,/- 3)( *&-&(a",8a,/-: L% "$%ult*% *$l $%tu*i %$"3+ )")i% *$l Mli+ S+t Cl" SAC "$4$"$+t$  l $,lu/i0+ *$ l *;i+i%t"/i0+ *$ "$/u"%% =u;+% 5 %u i+/i*$+/i $+ l )"*u/ti,i** $+ l $;)"$% ;li+ %+t /l" S.A”.

2.4.4. L,+,#a,/- 3)( (&!(%)%: L% "$/u"%% $;)l$*% )" $l )"$%$+t$ $%tu*i *$ i+,$%ti-/i0+ %$"3+ 4i++/i*% l 1 )" l% i+,$%ti-*"$% $%t% "$/u"%%

III.

JUSTIFICACIÓN E IMPORTANCIA 4.1. J!%#,6,a,/E,lu" $l /li; l2"l 5 %u i+4lu$+/i $+ l )"*u/ti,i** *$ l% /l2"*"$% *$ l $;)"$% ;li+ %+t /l" S.A”. 4.1.1. J!%#,6,a,/- #&/(,a El )"$%$+t$ $%tu*i ti$+$ %u%t$+t *$ l $,lu/i0+ *$ /li; l2"l 5 %u i+/i*$+/i $+ l )"*u/ti,i**. Vli* l 4i";/i0+ t$0"i/ %$-Q+ R$+%i% Li$"t 9ui$+  )"ti" *$ 1(6 $;)$>0  "$li>" u+ %$"i$ *$ $%tu*i% )" $l I+%titut *$ I+,$%ti-/i+$% S/il$% *$ l U+i,$"%i** *$ Mi/=i-+. E%t% $%tu*i% )"$t$+*<+ $J)li/" l% ti)% *$ li*$">- 5 l "$l/i0+ /+ l )"*u/ti,i** lu$- *$ u+ %$"i$ *$ $%tu*i% $l ut" ll$-  $%t2l$/$" u+ t$"<. L t$"< *$ Cli; L2"l *$ Li$"t $%t2l$/$ 9u$ $l /;)"t;i$+t %u;i*

)"

l%

%u2"*i+*%

*$)$+*$+

*i"$/t;$+t$

*$l

/;)"t;i$+t *;i+i%t"ti, 5 l% /+*i/i+$% "-+i>/i+l$% 9u$ l% ;i%;% )$"/i2$+ )" l t+t %$ 4i"; 9u$ l "$//i0+ $%t"3

E%t% ,"i2l$% "$,i%t+ -"+ i;)"t+/i 5 9u$ %+ l% 9u$ -

/+%titu5$+ l% )"/$%% "-+i>/i+l$%. Va(,a"&% F,-a"&%. $%t% ,"i2l$% %u"-$+ /; "$%ult* *$l $4$/t *$ l% ,"i2l$% /u%l$% 5 l% i+t$";$*i% "$4$"i*% /+ +t$"i"i**. E%t3+ "i$+t*  $%t2l$/$" l% "$%ult*% 2t$+i*% )" l "-+i>/i0+ tl$% /;: )"*u/ti,i** -++/i 5 )"*i*.

J!%#,6,a,/- M&#)$)"/*,a: L )"$%$+t$ i+,$%ti-/i0+ )li/"3 $l ;t* /i$+t<4i/ $ i+%t"u;$+t% *$ t/+i/% 5 =$"";i$+t% *$ "$/l$//i0+ *$ *t% $+t"$ $ll% t$+$;%

)"i+/i)l;$+t$

$l

+3li%i%

*/u;$+tl

$+/u$%t%

2%$",/i0+ *i"$/t 5 4i/=7$ 9u$ %$",i"3+ )" 2t$+$" i+4";/i0+ 5 *t% %2"$ l $,lu/i0+ *$l /li; l2"l 5 %u i+/i*$+/i $+ l )"*u/ti,i** 9u$ /;)"$+*$ t"$% )%%: +3li%i% *$ "$%ult*% +3li%i% *$ $4i//i 5 $4i/i$+/i i*$+ti4i//i0+ *$ l% )"2l$;% )"$%$+t*% 5 *$t$";i+/i0+ *$ ;$*i*% /""$/ti,% i+4";/i0+ 9u$

4.1.. J!%#,6,a,/- Aa$+,a: P" %$" )l
4.2.

t
$l t"27 $+ $9ui) $l li*$">- 5 $l /li; l2"l $%t 2" = %i* $%/"it $%)$/il;$+t$ )" u%t$*.

IV.

MARCO TEORICO CONCEPTUAL .1.

A-#&&$&-#&% $& "a ,-&%#,*a,/-: EMILIO MARIO VENUTOLO 200> UNIVERSIDAD POLITCNICA DE VALENCIA> VALENCIA – ESPAHA EN SU ESTUDIO DEL CLIMA LAORAL Y LA PRODUCTIVIDAD EN EMPRESAS PEUEHAS Y MEDIANAS: EL TRANSPORTE VERTICAL EN LA CIUDAD AUTÓNOMA DE UENOS AIRES ARGENTINA CONCLUYE: T;+* $+ /u$+t l% *t% $;)<"i/% $J)"$%*% %$ /+/lu5$ 9u$ $4$/ti,;$+t$ $Ji%t$ u+ i+t$"4$"$+/i *i"$/t $+ l )"*u/ti,i** *$ l% P5;$% -$+$"* )" /+4li/t% $+ $l /li; l2"l i;)$"+t$.

li/i$+t$ )$";+$+t$ )" ;+t$+$" u+ lt +i,$l $+ l% )"$%t/i+$% i+*i,i*ul$% =/i l /;)@<.

VALVERDE> M 200> U-,&(%,$a$ T-,a $& A+a#). AMATO> ECUADOR EN SU TESIS: EL DISEHO ORGANIACIONAL Y SU INFLUENCIA EN LA PRODUCTIVIDAD DE LA AVÍCOLA SAN ANDRS DEL CANTÓN PATATE. CONCLUYE: El tl$+t =u;+ 9u$ %$ *$%$;)$@ $+ l , 5 9u$ %u $7$/u/i0+ $% ttl;$+t$ i+4";l.  ADEMAS E% i;)"t+t$ 9u$ l ," l% /ti,i**$% $+ l $;)"$%.

KARLA TAPIA 2011> U-,&(%,$a$ A-$,-a S,+/- )"a(> S&$& E!a$)(> UITO> EN SU TESIS SORE OPTIMIACIÓN DE LOS FACTORES UE

$l /li; l2"l 5 %u% 4/t"$% 5 9u$ %u *$%""ll i+4lu5$ $+ l )"*u/ti,i** 5 l/+/$ *$ l% 27$ti,%.

ALEB PAUL SALAR F 2014> UNIVERSIDAD TECNICA DE AMATO> AMATO> ECUADOR. EN SU TESIS

EL CLIMA LAORAL Y LA

PRODUCTIVIDAD EN LA EMPRESA DANIELS FAS" $l ;$7";i$+t *$ l )"*u/ti,i** *$ l $;)"$% D+i$l% F%=i+ $%t% *$2$+ $%t" *i%$@*% *$ ;+$" $4i/i$+t$;$+t$ 5 $4i/> *$2i*  9u$ %$ ti$+$ l )l$+ /+4i+> 9u$ l i+/u"%i+" $+ u+ +u$, /i/l /+ $%t% $%t"t$-i% %$ 2t$+*"3 u+ /;2i "tu+* $+ t* l i+%titu/i0+ 5 9u$ /u+* $l )$"%+l 9u$ l2" $+ l $;)"$% %$ $+/u$+t" )l$+;$+t$ ;ti,* 5 %ti%4$/= /+ %u ;2i$+t$ *$ t"27 "$+*i"3 *$ ;$7" 4"; 5 %$ $%4">" %i$;)"$ )" /u;)li" /+ u+ $J/$l$+t$ t"27 ;3% u+ %$

"-+i>/i+l 5 %u% *i%ti+t% /;)+$+t$% /; *$/u* )" )*$"  "$li>" %u% /ti,i**$% 5 )" $+*$ $%t %$ ,$ "$4l$7* $+ l% lt% +i,$l$% *$ )"*u/ti,i** 9u$ )"$%$+t $l )$"%+l *$ l $;)"$%. SANDRA ELIAET< VACA VACA AGOSTO Q 2014> UNIVERSIDAD

TECNICA DE AMATO> AMATO> ECUADOR EN SU TESIS E" ",+a "a)(a" ? %! (&"a,/- )- &" ",$&(a8*) ? +)#,a,/- &- "a &+3(&%a a(()&(a +",a% PAPERS. CONCLUYE: C+ "$%)$/t  l %itu/i0+ /tul *$l /li; l2"l *$ l $;)"$% lu$- *$ "$li>" l% $+/u$%t% %$ = 2t$+i* u+ )$"/$)/i0+ "$-ul" *$2i*  9u$ + t*% ti$+$+ l ;i%; ;ti,/i0+ $Jt"<+%$/ )" *$%""ll" $l t"27 )" l% *i4$"$+t$% ">+$% i+t$"+% *$ /* t"27*" 5 $% /li4i/* )" %u *$%$;)$@ l2"l *$+t" *$ l ;i%; 5 +u+/ %+ ,l"*% )" $l )u$%t *$ t"27 9u$ /u)+ $l t"t 9u$ "$/i2$ *$ %u 7$4$ 5 /+ %u% /;)@$"% *$ t"27 $l /ul =/$ %$+ti"  /* t"27*" 9u$ %u t"27 + $% Qtil ti$+$ l )%i2ili** *$ /"$"  t;" l i+i/iti, *$+t" *$l -"u) *$ t"27.

/+/$" %i l% $;)"$%% l$ *+ l /li; l2"l l i;)"t+/i *$/u*. P2l Mlu+5 %$@l 9u$ “/; l<*$"$% $% i;)"$%/i+*i2l$ $%t"  t$+t%  l% ;ti,%  %$@l$% 9u$ =/$+ 9u$ +u$%t"% $;)l$*% %$ %i$+t+ *$%;ti,*%. E% )" $ll 9u$ %$ *$2$"3 "$li>" u+ $,lu/i0+ *$ l% /+*i/i+$% $+ l% 9u$ %$ ti$+$  l% $;)l$*% 5 u+ ,$> *$t$/t*% $%t% +$/$%i**$% t"27" )" 2"i+*" u+ /li; l2"l 9u$ )$";it $l 2i$+$%t" *$ t*% 5 /* u+ *$ l% ;i$;2"% *$ l 4i/i+”. “El )"i+/i)l /ti, *$ u+ /;)@< %+ %u% $;)l$*% $% )" $ll 9u$ l "$%)+%2ili** *$ -$+$"" u+ /li; l2"l 4,"2l$ $%t3 $+ ;+% *$ l% l<*$"$% 9ui$+$% $+ %u "l *$2$+ )";,$" u+ 2u$+ "$l/i0+ $+t"$ /;)@$"% *$ t"27  %$ l /$Ji%t$+/i *$ l% %u2 /li;% 9u$ /+4";+ u+ "-+i>/i0+”

I+,$%ti-/i+$% ;%t"*% $+ $l li2" *$ D+i$l Gl$;+ “El L<*$"  R$%++t$ /"$ ;3%” %$@l+: “W$l i;)/t *$l /li; $;/i+l %2"$ $l "$+*i;i$+t $% *$ u+ !  u+ '” $% )" $ll 9u$ l% $;)"$%% /l%$ ;u+*il 2u%/+ /+%t+t$;$+t$ i*$+ti4i/" )"tu+i**$% *$ ;$7"% 5 )u+t% 4u$"t$% 2%3+*%$ $+ $%t$ ti) *$ $%tu*i% )" /$""" l% 2"$/=% *$ %ti%4//i0+ $+t"$ l "-+i>/i0+ 5 %u -$+t$”. L% l<*$"$% 7u$-+ u+ ))$l /l,$ $+ $l Jit *$l +$-/i *$2i*  9u$ + %0l %+ "$%)+%2l$% *$ ;"/" $l "u;2 %i+ t;2i+ *$ l "$+t2ili** 5 *$ %$-u"" l% /+*i/i+$% )" u+ 2u$+ /li; $+ l $;)"$%. Mu/=% ,$/$%  )$%" *$ 9u$ l "-+i>/i0+ 4"$/$ $J/$l$+t$% 2$+$4i/i% t+t $+ l $/+0;i/ /; $+ l %/il l -$+t$ /2 *$%,i+/ul3+*%$ )" u+ ;l "$l/i0+ /+ %u% l<*$"$%. E%tu*i% *$;u$%t"+ 9u$ l -$+t$ ti$+*$  /;)";$t$"%$ ;3% /+ l% l<*$"$% 9u$ /+ l $;)"$% $% )" $ll 9u$ u+ *$ l% )"i+/i)l$% *i;$+%i+

%$ S#&3&- P. R),-%> 1 E% l )$"/$)/i0+ )" $l /ul l% i+*i,i*u% "-+i>+ $ i+t$")"$t+ %u% i;)"$%i+$% %$+%"il$%  4i+ *$ *"l$ u+ %i-+i4i/*  %u ;2i$+t$. E% *$/i" l 4"; $+ 9u$ %$l$//i+;% "-+i>;% $ i+t$")"$t;% l $+t"* %$+%"il )" l-"" l /;)"$+%i0+ *$ +u$%t" $+t"+. G5"&8> 2000: El /li; l2"l $% l $J)"$%i0+ )$"%+l *$ l )$"/$)/i0+ 9u$ l% t"27*"$% 5 *i"$/ti,% %$ 4";+ *$ l *i"$//i0+  l 9u$ )$"t$+$/$+ 5 9u$ i+/i*$ *i"$/t;$+t$ $+ $l *$%$;)$@ *$ l "-+i>/i0+. LOPE> A 2002 El /li; l2"l $% u+ 4ilt"  u+ 4$+0;$+ i+t$",i+i$+t$ 9u$ ;$*i $+t"$ l% 4/t"$% *$l %i%t$; "-+i>/i+l #$%t"u/tu" li*$">- t; *$ *$/i%i+$%& 5 l% t$+*$+/i% ;ti,/i+l$% 9u$ %$ t"*u/$+ $+ u+ /;)"t;i$+t 9u$ ti$+$ /+%$/u$+/i% %2"$ l "-+i>/i0+ $+ /u+t  )"*u/ti,i** %ti%4//i0+ "t/i0+ u%$+ti%; $t/.

%$" u+ %)$/t *i-+0%ti/ 9u$ "i$+t //i+$% )"$,$+ti,% 5 /""$/ti,% +$/$%"i% )" )ti;i>" 5X 4"tl$/$" $l 4u+/i+;i$+t *$ )"/$%% 5 "$%ult*% "-+i>/i+l$%. C; )*$;% 2%$"," ;u/=% *$ l% ut"$% u%+ *7$ti,% /; )$"/$)/i0+ )i+i0+ /"/t$"<%ti/% )")i$**$% i;)"$%i+$% 5 $+t"$ t"%. T;2i+ )*"<;% @*i" 9u$ $l /li; l2"l $% l )$"%+li** *$ %t )"9u$ %$ /+4";  )"ti" *$ u+ /+4i-u"/i0+ *$ /"/t$"<%ti/% *$ l ;i%;. M-$&8 @"a(&8> 200 *$4i+$ $l ;2i$+t$ El ;2i$+t$ )")i *$ l "-+i>/i0+ )"*u/i* 5 )$"/i2i* )" $l i+*i,i*u *$ /u$"*  l% /+*i/i+$% 9u$ $+/u$+t" $+ %u )"/$% *$ i+t$"//i0+ %/il 5 $+ l $%t"u/tu" "-+i>/i+l 9u$ %$ $J)"$% )" ,"i2l$% #27$ti,% ;ti,/i0+ li*$">- /+t"l t; *$ *$/i%i+$% "$l/i+$% i+t$")$"%+l$% #& /)$"/i0+& 9u$ "i$+t+ %u /"$$+/i )$"/$)/i0+ -"* *$ )"ti/i)/i0+ 5 /titu* *$t$";i++* %u /;)"t;i$+t

S$ =+ "$li>* $%tu*i% "-+i>/i+l$% *)t+* /+/i;i$+t% 5 ;$t*l-<% *$ t"% *i%/i)li+% /; l )%i/l-< %/il-< 5 $l ;$" +3li%i% )%iti,i%t *$ ,"i2l$% $+ l 2Q%9u$* )" $l$," l Sti%4//i0+ l2"l )"*u/ti,i** 5 l /li** l /u$%ti0+ , ;3% ll3 i;)li/ u+ ;5" "i9u$> $+ l% $%tu*i% "-+i>/i+l$% l *)t" "$4";ul" l %$"i$ *$ i*$% 9u$ =+ "$-i* l% )"*i-;% "-+i>/i+l$% 5 9u$ "$%ult+ %$" l ;5"< *$ l% ,$/$% u+i,$"%li%t% 5 li+$l$%. Si+ *u* l =/$" ;$7" u% *$ l% ,"i2l$% )" $l *$%""ll "-+i>/i+l $%t"$;% =2l+* + %0l *$ u+ ;$7" $+ l $;)"$% %i+ t;2i+ $+ l %/i$**.

;.2.. ELEMENTOS DEL CLIMA LAORAL S$-Q+ S=$"$" K. #!! P3-. '&. El *$%""ll *$l Cli; L2"l )%$$+ l% %i-ui$+t$% $l$;$+t%: -

El Cli; %$ "$4i$"$  l% /"/t$"<%ti/% *$l M$*i A;2i$+t$ *$ t"27. E%t% /"/t$"<%ti/% %+ )$"/i2i*% *i"$/t  i+*i"$/t;$+t$ )" l% t"27*"$% 9u$ %$ *$%$;)$@+ $+ $%$ M$*i A;2i$+t$. El Cli; ti$+$ "$)$"/u%i+$% $+ $l C;)"t;i$+t L2"l. El Cli; $% u+ ,"i2l$ i+t$",i+i$+t$ 9u$ ;$*i $+t"$ l% 4/t"$% *$l Si%t$; O"-+i>/i+l 5 $l C;)"t;i$+t I+*i,i*ul.

;.2.4. DIMENSIONES DE CLIMA LAORAL L% /"/t$"<%ti/% *$ Cli; L2"l "$)$"/ut$+ %2"$ $l /;)"t;i$+t 5 l% ;ti,/i+$% *$ l% t"27*"$% *$ l "-+i>/i0+. E%t$ /;)"t;i$+t ti$+$ 2,i;$+t$ -"+ ,"i$** *$ /+%$/u$+/i% )" l "-+i>/i0+ /; )" $7$;)l l )"*u/ti,i** %ti%4//i0+ "t/i0+ *)t/i0+ $t/.

LIKERT 14 Li$"t ;i*$ l )$"/$)/i0+ *$l /li; $+ 4u+/i0+ *$ /= *i;$+%i+$%: 1. L)% +#)$)% $& +a-$). L 4"; $+ 9u$ %$ utili> $l li*$">- )" i+4lui" $+ l% $;)l$*%. !. La% a(a#&(%#,a% $& "a% 6!&(8a% +)#,a,)-a"&%. L% )"/$*i;i$+t% 9u$ %$ i+%t"u;$+t+ )" ;ti,"  l% $;)l$*% 5 "$%)+*$"  %u% +$/$%i**$%. '. La% a(a#&(%#,a% $& ")% 3()&%)% $& )+!-,a,/-. L +tu"l$> *$ l% ti)% *$ /;u+i//i0+ $+ l $;)"$% %< /; l ;+$" *$ $7$"/$"l%. (. La% a(a#&(%#,a% $& ")% 3()&%)% $& ,-6"!&-,a. L i;)"t+/i *$ l i+t$"//i0+ %u)$"i"X%u2"*i+* )" $%t2l$/$" l% 27$ti,% *$ l "-+i>/i0+. . La% a(a#&(%#,a% $& ")% 3()&%)% $& #)+a $& $&,%,)-&%. L )$"ti+$+/i *$ l% i+4";/i+$% $+ 9u$ %$ 2%+ l%

-"+*$ $%/l #!& %i%t$;% u2i/*% l ;i%; +i,$l #'& %u2%i%t$;% *$+t" *$ u+ %i%t$;. Li$"t "$/+/$ 9u$ l "-+i>/i0+ $%t3 li-*  %u% ;$*i  t",% *$ )$"%+% /l,$% 9u$ /u)+ )%i/i+$% $+ l "-+i>/i0+ 5 $+ $l ;$*i 5 "$/+/$ t;2i+ 9u$ )"t$% *$l ;$*i )u$*$+ $%t" u+i*% $+t"$ %<  t",% *$ t"% )$"%+% /l,$%. #Cit* $+ S=$i+ 1! )).1 1&

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)u$%t $+ $l )5 ;utu t+t *$ +i,$l$% %u)$"i"$% /; i+4$"i"$%. 8. E%#5-$a(&%: E% l )$"/$)/i0+ *$ l% ;i$;2"% /$"/ *$l +4%i% 9u$ )+$ l% "-+i>/i+$% %2"$ l% +";% *$ "$+*i;i$+t. . C)-6",#)%: E% $l %$+ti;i$+t *$l -"* $+ 9u$ l% ;i$;2"% *$ l "-+i>/i0+ t+t )"$% /; %u)$"i"$% /$)t+ l% )i+i+$% *i%/"$)+t$% 5 + t$;$+ $+4"$+t" 5 %lu/i+" l% )"2l$;% t+ )"+t %u"7+. . I$&-#,$a$: E% $l %$+ti;i$+t *$ )$"t$+$+/i  l "-+i>/i0+ 5 9u$ %$ $% u+ $l$;$+t i;)"t+t$ 5 ,li% *$+t" *$l -"u) *$ t"27. E+ -$+$"l $% l %$+%/i0+ *$ /;)"ti" l% 27$ti,% )$"%+l$% /+ l% *$ l "-+i>/i0+.

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1. A!#)-)+a I-$,,$!a". E%t *i;$+%i0+ i+/lu5$ l "$%)+%2ili** l i+*$)$+*$+/i *$ l% i+*i,i*u% 5 l "i-i*$> *$ l% l$5$% *$ l "-+i>/i0+. El %)$/t )"i;"*il *$ $%t *i;$+%i0+ $% l )%i2ili** *$l i+*i,i*u *$ %$" %u )")i )t"0+ 5 *$ /+%$"," )" l ;i%; u+ /i$"t -"* *$ *$/i%i0+. 2. G(a$) $& &%#(!#!(a !& ,+3)-& &" 3!&%#). E%t *i;$+%i0+ ;i*$ $l -"* l 9u$ l% i+*i,i*u% 5 l% ;t*% *$ t"27 %$ $%t2l$/$+ 5 %$ /;u+i/+  l% $;)l$*% )" )"t$ *$ l% %u)$"i"$%. . T,3) $& (&)+3&-%a. S$ 2% $+ l% %)$/t% ;+$t"i% 5 l% )%i2ili**$% *$ )";/i0+. (. C)-%,$&(a,/-> a*(a$&,+,&-#) ? a3)?). E%t% t";i+% %$ "$4i$"$+ l $%t<;ul 5 l )5 9u$ u+ $;)l$* "$/i2$ *$ %u %u)$"i".  A*$;3% $l ut" %$-u" 9u$ l% *i;$+%i+$% ti$+$+ u+ ))$l 9u$  7u-" 5 $+t"$ %t% + )u$*$+ 4lt" l% -$+t$% $Jt$"+% /* ,$> ;3% "$l$,+t$% $+ u+ $+t"+ $+ $l 9u$ l i+4";/i0+ 4lu5$ /+ ;5" ")i*$> 5 l ,i+/ul/i0+ )"4$%i+l $%t3 =5 )" =5 ;u5 "$l/i+* /+ l 4$"t ;$*i *$l ;$"/*. A%< t$+$;% *% ti)% *$ -$+t$%: -

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L )l2" C;u+i//i0+ )",i$+$ *$l lt<+ /;;u+i% 9u$ %i-+i4i/ /;Q+. D$ /u$"*  V"-% V. #!1& l /;u+i//i0+ %$ )u$*$ *$4i+i" /; u+ )"/$% )" ;$*i *$l /ul u+ )$"%+ %$ )+$ $+ /+t/t /+ t"  t",% *$ u+ ;$+%7$ 5 $%)$" 9u$ %t Qlti; * u+ "$%)u$%t %$ u+ )i+i0+ /titu*  /+*u/t $% *$/i" $% u+ ;+$" *$ $%t2l$/$" /+t/t /+ l% *$;3% )" ;$*i *$ i*$% =$/=% 5 /+*u/t% 2u%/+* u+ "$//i0+ l /;u+i/* 9u$ %$ = $+,i* )" /$""" %< $l /<"/ul. L /;u+i//i0+ $4$/ti, $% 9u$ll 9u$ * /; "$%ult*% l% /;2i% 9u$ $+ $l "$/$)t" i+t$+t  *$%$ ,$" $l /;u+i/*". - E"&+&-#)% $& "a C)+!-,a,/ A/tul;$+t$ u+ *$ l% ;*$l% ;3% utili>*% 5 9u$ %$ /+%i*$" *$ l% ;3% /;)l$t% $% 9u$l 9u$ ;$ *$%""ll* )" *% ut"$% /l3%i/% $+ l ;t$"i: S=+++ 5 $,$"  #1(&. L% $l$;$+t% /l3%i/% 9u$ $ll% )")+$+ %+: ;$+t$  $;i%" $+ /*i4i//i0+ ;$+%7$ ;$* *$/*i4i//i0+ "$/$)t" 5 "$t"li;$+t/i0+. L% /titu*$% 9u$ %$ )u$*$+ *$4i+i" /; l% %$+ti;i$+t% *$ t"//i0+  "$/=> =/i t"% )$"%+% 27$t% %u+t% %itu/i+$%. L /;2i+/i0+ i*$l $% $l t$+$" u+ /titu* )%iti, =/i %< ;i%; =/i $l t$; 5 =/i $l "$/$)t". L )%i/i0+ *$l $;i%" *$+t" *$l %i%t$; $+ /u+t  %u% $;/i+$% $l )"$%ti-i 9u$ ti$+$ +t$ l% *$;3% $t/. $7$;)l %$" *i"$/t" -$"$+t$.

9u$ %$ i+t$"/;2i+ $+t"$ l% i+t$-"+t$% *$ u+ "-+i>/i0+ 5 $+t"$ %t 5 %u ;$*i #F$"+3+*$> 1& L /;u+i//i0+ "-+i>/i+l $% $%$+/il )" l i+t$-"/i0+ *$ l% 4u+/i+$% *;i+i%t"ti,%. P" $7$;)l l% 27$ti,% $%t2l$/i*% $+ l )l+$/i0+ %$ /;u+i/+ )" 9u$ %$ )u$* *$%""ll" l $%t"u/tu" "-+i>/i+l )")i*. L /;u+i//i0+ "-+i>/i+l $% t;2i+ $%$+/il $+ l %$l$//i0+ $,lu/i0+ 5 /)/it/i0+ *$ l% -$"$+t$% )" 9u$ *$%$;)$@$+ %u% $;/i+$% $+ $%t $%t"u/tu". D$ i-ul ;* $l li*$">- $4i/> 5 l /"$/i0+ *$ u+ ;2i$+t$ /+*u/$+t$  l ;ti,/i0+ *$)$+*$+ *$ $%t /;u+i//i0+. L /;u+i//i0+ "-+i>/i+l %$-Q+ F$"+3+*$> #1& )u$*$ *i,i*i"%$ $+: C)+!-,a,/- ,-#&(-a: /u+* l% )"-";% $%t3+ *i"i-i*% l )$"%+l *$ l "-+i>/i0+ #*i"$/ti,% -$"$+/i ;$*i $;)l$*% 5 2"$"%& S$ *$4i+$ /; $l /+7u+t *$ )"  /ul9ui$" "-+i>/i0+ )" l /"$/i0+ 5 ;+t$+i;i$+t *$ 2u$+% "$l/i+$% /+ 5 $+t"$ %u% ;i$;2"%  t",% *$l u% *$ *i4$"$+t$% ;$*i% *$ /;u+i//i0+ 9u$ l% ;+t$+- i+4";*% i+t$-"*% 5 ;ti,*% )" /+t"i2ui" /+ %u t"27 l l-" *$ l% 27$ti,% "-+i>/i+l$%. C)+!-,a,/- E#&(-a:  /u+* %$ *i"i-$+  l% *i4$"$+t$% )Q2li/% $Jt$"+% *$ l "-+i>/i0+ #//i+i%t% )",$$*"$% /li$+t$% *i%t"i2ui*"$% ut"i**$% -u2$"+;$+tl$% ;$*i%

 /+/$" )"2l$;% 9u$ +$/$%it+ t$+/i0+ )")"/i+"  i+%t"u//i+$%. #V%$ Fi-u" 1.1& La )+!-,a,/- a%&-$&-#& E%t /;u+i//i0+ 4lu5$ $+ 4"; )u$%t  l +t$"i" $% *$/i" *$ l% $;)l$*%  %u2"*i+*% =/i l -$"$+/i. S$ utili> )" )")"/i+" "$t"li;$+t/i0+  l% *$ ""i2 )" i+4";"%$ %2"$ l% )"-"$%% )"2l$;% %2"$ $l %$+ti" *$ l% $;)l$*% /0; %$ %i$+t$+ l% $;)l$*% $+ %u% )u$%t% /+ %u% /;)@$"% *$ t"27 5 $+ l "-+i>/i0+ )" /)t" i*$% %2"$ /0; ;$7""  /ul9ui$" %itu/i0+ i+t$"+ $+ l "-+i>/i0+. U+ l<*$" %2$ 9u$ ;2% *i"$//i+$% %+ i;)"t+t$% $ I;)"$%/i+*i2l$% )" l-"" l% ;$t% )")u$%t% /+ $l ;<+i; *$ )"2l$;% )$" l;$+t2l$;$+t$ + t*% l% "-+i>/i+$% ti$+$+ /+/i$+/i *$ $ll )" l 9u$ $+ ;u/=% /%i+$% l% i*$% )$+%;i$+t% 5 )")u$%t% *$ l% $;)l$*% )%+ *$%)$"/i2i*% 5 9u$ /+%i*$"+ 9u$ $%t + I+4lui"3 $+ $l "$+*i;i$+t l2"l. #V%$ Fi-u" 1.!& La )+!-,a,/- )(,8)-#a" E%t$ ti) *$ /;u+i//i0+ %$ )"*u/$ $+t"$ )$"%+% *$l ;i%; +i,$l 7$"3"9ui/ *$+t" *$ l $;)"$%. L +/i0+ *$ l /;u+i//i0+ ="i>+tl $% l *$ %u;i+i%t"" )5 $;ti, 5 %/il $+t"$ l% t"27*"$% l i-ul 9u$

Figura 1.2 comunicación ascendente, fuente: Nosnick A. 2001

DEP. DE COMPRAS FINANZAS

DEP. DE

Figura 1.3 comunicación horizontal, fuente: Nosnick A. 2001

;.2.;.2. MOTIVACION D$ /u$"* /+ R22i+% #1& ;ti,/i0+ $% l ,lu+t* *$ $7$"/$" lt% +i,$l$% *$ $%4u$"> =/i l% ;$t% "-+i>/i+l$% /+*i/i+*% )" l /)/i** *$l $%4u$"> *$ %ti%4/$" l-u+ +$/$%i** i+*i,i*ul #). 16& 5 +$/$%i** *$ /u$"* l ;i%; R22i+% #1& $% l-Q+ $%t* i+t$"+ 9u$ =/$ 9u$ /i$"t% "$%ult*% )"$>/+ t"/ti,% #). 16&. M"$+ #!1& $%t2l$/$ 9u$ $% )%i2l$ t;2i+ *i%ti+-ui"  *i%ti+t% ti)% *$ ;ti,/i0+ t$+i$+* $+ /u$+t /u3l$% %+ l% 4 t * i t i * t i

%ti%4//i0+ 9u$ 2ti$+$ u+ t$"/$"  2i$+ )"9u$ %t$ $,it l- +$-ti, )" l. L% +$/$%i**$% ;ti,+ l /+*u/t. E+ /* $t) *$ l ,i* 5  ;$*i* 9u$ %$ $,lu/i+ 5 %$ l/+>+ ;$t% l% +$/$%i**$% )u$*$+ i" /;2i+* )$" %i$;)"$ )"*u/i"3 $+ l% )$"%+% $l I;)ul% )" -$+$"" +u$,% /;)"t;i$+t% 5 $%4u$">% )" %ti%4/$" $%% +$/$%i**$%. P" %u )"t$ D,i% 5 N$%t"; #1& %$@l+ 9u$ $Ji%t$+ /ut" *$ ;ti,/i0+:  Motivación de logra. E% $l i;)ul% 9u$ )%$$+ l-u+% )$"%+% *$ )$"%$-ui" 5 l/+>" ;$t%.  Motivación afiliativa. E% $l i;)ul%  "$l/i+"%$ %/il;$+t$ /+ l% *$;3%.  Motivación hacia la competencia . E% $l i;)u%  %$" 2u$+ $+ l- l 9u$ )$";it$ l i+*i,i*u  *$%$;)$@" u+ t"27 *$ lt /li**.  Motivación por el poder.  E% $l I;)ul% *$ i+4lui" $+ l% *$;3% 5 ;*i4i/" %itu/i+$%. #). 1!1'&.

;.2.;..

LIDERAGO C;Q+;$+t$ l )l2" li*$">- %$ "$l/i+ /+:

li*$">- #$Jit%  +& + /u""$ =%t 9u$ l ;$+% u+ %$-ui*" *$/i*$ %$"l. D$ l ;i%; 4"; + $Ji%t$ %$-ui*" %i+ l-ui$+  l- #+ +$/$%"i;$+t$ u+ l<*$"& 9u$ )u$* %$" %$-ui*. Au+9u$ $+ /ul9ui$" /% $l li*$">- + +$/$%it %$" *$li2$"*  /+%/i$+t$ 5 9u$ l% %$-ui*"$% )u$*$+ u+i"%$  l-ui$+ 9u$ +i %i9ui$" $%t3 t"t* *$ li*$"". R2$"t R. Bl$ 5 ?+$ Sl5-l$5 Mut+ #16& *$%""ll"+ u+ 4"; 2%t+t$ 27$ti, *$ "$)"$%$+t" -"34i/;$+t$ $l )u+t *$ ,i%t 2i*i;$+%i+l *$ l% $%til% *$ li*$">- 9u$ 5 =2<+ %i* i+,$%ti-*% $+ O=i Stt$ U+i,$"%it5 5 $+ Mi/=i-+ U+i,$"%it5. El GRID *;i+i%t"ti, 4u$ /"$*  )"ti" *$ l% /+/lu%i+$% 2t$+i*% $+ l% $%tu*i% +t$"i"$% 2%3+*%$ $+ l% $%til% *$ )"$/u)/i0+ )" l -$+t$ 5 )" l )"*u//i0+ 9u$ $+ $%$+/i "$)"$%$+t+ l% *i;$+%i+$% *$ /+%i*$"/i0+ 5 $%t"u/tu" i+i/il *$ O=i Stt$ U+i,$"%it5  l% *i;$+%i+$% *$ "i$+t/i0+ =/i $l $;)l$* 5 "i$+t/i0+  l )"*u//i0+ *$ l *$ Mi/=i-+. Utili>+* l% /ut" /u*"+t$% *$l M*$l *$ O=i Stt$ %$ $l2"0 u+ ;t"i> *$ +u$,$ )" +u$,$ 9u$ 2%9u$7 1 *i4$"$+t$% $%t*% *$ li*$">- *$%/"i2i$+* $J)l
( ' ! 1

1.1 Naturalidad de no #acer nada$ +orma de atacar el problema$ asociado con el poco inter/s. ,%arg!ndole el santo a otro  un #!bilmente 1 ! camu0ado ' ( ,#ace poco o nada

9.1 roducir o morir$ pueden obtenerse buenos resultados durante un corto tiempo. Empleado a largo pla)o este sistema moti"a a la gente a ,sabotear el  8  6  

Alto

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;.2..2.

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;.2... P()$!#,,$a$ ? (&-$,+,&-#) "a)(a": (,#&(,)% 3a(a %! +&$,,/L )"*u/ti,i** l2"l %$ "$l/i+ %$-Q+ A"i$l C"$;2$"- /+ l% +i,$l$% *$ )"*u//i0+ -$+$"*% )" /* u+i** *$ t"27 utili>* $+ $l 3;2it *$ u+ $;)"$%. D$ $%t$ ;* $l t"27 /; i+%u; utili>* $+ $l )"/$% )"*u/ti, )u$*$ %$" ;$*i* $+ t";i+% *$ )$"%+% /u)*% )u$%t% u ="% *$ t"27. El i+/"$;$+t *$ l )"*u/ti,i** l2"l i+*i/ $l -"* *$ =""% *$ /%t% %< /; l /+%$/u$+/i *$ l% ;$7"% $+ $l "$+*i;i$+t )"*u/ti, *$ l% /u)*%. L $,lu/i0+ *$ l )"*u/ti,i** l2"l ti$+$ "$l$,+/i $+ ,"i% )u+t% *$l +3li%i% $/+0;i/4i++/i$" *$ u+ $;)"$%. U+ ,i%i0+ *ul *$l )"2l$; i+*i/ 9u$ u+ u;$+t *$ l )"*u/ti,i** l2"l $% $9ui,l$+t$  u+ "$*u//i0+ $+ l% /%t% l2"l$% *$ u+ $;)"$%. D* 9u$ l% /%t% l2"l$% %+ *$ 4u+*;$+tl i;)"t+/i )" $l *i-+0%ti/ *$ l /)/i** /;)$titi, *$ u+ $;)"$% u+ /"$/i;i$+t $+ l )"*u/ti,i** l2"l /+%titu5$ u+ i+*i/*" )"Ji;* *$ %u +i,$l *$ /;)$titi,i**. “A ;5" )"*u/ti,i** ;5" 27 $+ l% /%t%

!. D$4i/i$+t$ '. R$-ul"  (. E4i/i$+t$ . Mu5 $4i/i$+t$.

V.


.2.

..

Va(,a"&% .2.1. Va(,a"&% Cli; L2"l P"*u/ti,i** O3&(a,)-a",8a,/- $& "a% a(,a"&% D&6,-,,/- )-&3#!a" C",+a La)(a" E% u+ /;)+$+t$ ;ulti*i;$+%i+l

*$

$l$;$+t%

9u$

)u$*$+

*$%/;)+$"%$ $+ t";i+% *$ $%t"u/tu"% "-+i>/i+l$% ;*% *$ /;u+i//i0+ 5 $%til% *$ li*$">- *$ l *i"$//i0+ $+t"$ t"% $%t%

C!a$() NZ 01: Va(,a"&%> $,+&-%,)-&% & ,-$,a$)(&% Va(,a"&%

C)-&3#)

D,+&-%,)-&%

I-$,a$)(&%

CLIMA LAORAL    

PRODUCTIVIDAD

  

VI.

METODOLOGÍA DE LA INVESTIGACIÓN 7.1. T,3) $& ,-&%#,*a,/-. 7.1.1. I-&%#,*a,/- D&%(,3#,a: El )")0%it *$ $%t i+,$%ti-/i0+ $% *$%/"i2i" %itu/i+$% 5 $,$+t% $% *$/i" /; $% 5 /0; %$ ;+i4i$%t *$t$";i+*%

/u%% $% $l 4i+ Qlti; *$ l i+,$%ti-/i0+. S$ )"$t$+*$ ll$-"  -$+$"/i+$% $Jt$+%i2l$% ;3% ll3 *$ l% %u7$t% +li>*% utili>+

23%i/;$+t$

;$t*l-<

/u+titti,



$%t

i+,$%ti-/i0+ %$ l /+/$ /; i+,$%ti-/i0+ $J )%t4/t $%tu*i%

/;)"ti,%

/%ul$%

*i4$"$+t$%

%$l$/ti,% u

$J)li/ti,%  /%ul$%. 7.1.. I-&%#,*a,/- C)((&"a,)-a": Ti$+$ /; )")0%it ;$*i" $l -"* *$ i+/i*$+/i $+t"$ l% ,"i2l$% 9u$ %$ ;+i)ul+ $+ $l )"2l$; *$ tl ;+$" 9u$ )*;% "$l/i+" l ,"i2l$ i+*$)$+*i$+t$ 9u$ %$ "$4i$"$ l /li;

"-+i>/i+l

5

l

,"i2l$

*$)$+*i$+t$

9u$



%$*$%$;)$@ l2"l /+ $l 4i+ *$ $,lu" l ,"i/i+$% *$ /;)"t;i$+t

*$t$";i++*

l

/u%

$4$/t

5

/+/$)tuli>+* /+ l t$"< *i%)+i2l$. M$*i+t$ ;t*% $%t*<%ti/% 9u$ )$";iti"3+ +li>" 5 )"/$%" l i+4";/i0+ 5

7.4.

D,%&=) $& ,-&%#,*a,/-.

7.;.

M#)$)% $& ,-&%#,*a,/-.

7..

T-,a% & ,-%#(!+&-#)% $& ,-&%#,*a,/-. C!a$() NZ 02: T-,a% – R&)"&,/- $& Da#)% T-,a%

I-%#(!+&-#)%

A"a-&

F!&-#&% ) I-6)(+a-#&%

VII.

ASPECTOS ADMINISTRATIVOS '.1. C()-)*(a+a $& a#,,$a$&%

ITEM

1 2  4 ;  7

TIEMPO A#,,$a$&% [ S&+a-a% Pl+$;i$+t *$l P"5$/t Pl+t$;i$+t *$l )"2l$;  Titul D$t$";i+/i0+ *$ O27$ti,% El2"/i0+ *$ l ?u%ti4i//i0+ $ I;)"t+/i *$l P"5$/t El2"/i0+ *$ B%$% T$0"i/% 5 A+t$/$*$+t$% *$l P"5$/t Pl+t$;i$+t *$ l Hi)0t$%i% 5 O)$"/i+li>/i0+ *$ l% V"i2l$%. P"$/i%i0+ *$ l M$t*l-< *$ I+,$%ti-/i0+

'

P"$%$+t/i0+ *$l )"5$/t $+ 2""*" 



Su%t$+t *$l P"5$/t SEGUNDA PARTE R$,i%i0+ *$ l% I+%t"u;$+t% *$ I+,$%ti-/i0+ C"*i+/i0+ )" "$/7 *$ i+4";/i0+ T2ul" "$%ult*% Di%/u%i0+ *$ R$%ult*%.

10 11 12 1 14 1;

A*)Q14 S&#Q14 O#Q14 N)Q14 D,Q14 A(Q1; Ma?Q1; J!-Q1; J!"Q1; 1 2  4 1 2  4 1 2  4 1 2  4 1 2  4 1 2  4 1 2  4 1 2  4 1 2  4

C+/lu%i+$% 5 R$/;$+*/i+$%. El2"" i+4";$ 4i+l 5 %u%t$+t/i0+

46

'.2.

R&!(%)%: 3&(%)-a"> ,&-&%> %&(,,)%> ,-&(%,)-&%> ")a" '.2.1. P&(%)-a" #!& I+,$%ti-*" #1& A%$%"$% *$ l u+i,$"%i**

'.2.2. ,&-&%. E!,3)% 1 /;)ut*" 1 l)t) ! i;)"$%"%

'.2.. S&(,,)% I+t$"+$t M,ili** Li2"%  A+ill*%

Ti+t *$ i;)"$%"

'..

P(&%!3!&%#) ? 6,-a-,a+,&-#). '..1. P(&%!3!&%#) C"a%,6,a$)( 

Na#!(a"&8a $& *a%#)%

Ca-#,$a$

C)%#) U-,#a(,)

2..1;.12

Ma#&(,a"&% $& C)-%!+)

2.2.1.2.2

V,5#,)% ? a%,*-a,)-&%

C)%#) T)#a"

El )"$%$+t$ t"27 *$ i+,$%ti-/i0+ %$"3 ttl;$+t$ 4i++/i* /+ "$/u"%% )")i% *$l i+,$%ti-*".

VIII.

REFERENCIAS ILIOGR@FICAS .1. ,",)*(a6a: ##3:[[&%.a"a+&).)+[(&a$[000'17a6;aa121a6$ .2. C,&(*(a6a:

Ga%#)% $& Ca3,#a" E9&!,/- 3(&%!3!&%#a" ? 6,-a-,&(a

ANEBO: 10.1. Ma#(,8 $& C)-%,%#&-,a 10.2. E-!&%#a %&*- "a% $,+&-%,)-&% $& "a a(,a"& I-$&3&-$,&-#& ? D&3&-$,&-#&

50