Kesenjangan di atas terjadi karena tidak adanya kesesuaian keaadaan yang terjadi dengan keadaan yang diharapkan. Misalnya dalam dunia pendidikan kejuruan. Salah satu tujuan pendidikan sekola…Deskripsi lengkap
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TUJUAN IDENTIFIKASI KEBUTUHAN Maksud dari dilakukannya kegiatan IDENTIFIKASI KEBUTUHAN dari pelanggan atau pengguna antara lain adalah:
1. Untuk Untuk meya meyakink kinkan an bahwa bahwa produk produk tela telah h difokusk difokuskan an terh terhadap adap kebutuhan pelanggan. 2. Menggali Menggali dan mengun mengungkap gkapkan kan kebutuh kebutuhan an pengg pengguna una yang yang implisit/tersembunyi maupun maupun yang tidak terucapkan. terucap kan. 3. Untuk Untuk dijadi dijadikan kan basis basis peny penyusun usunan an spesif spesifika ikasi si awal awal dari dari produk. produk. 4. Memudahk Memudahkan an pembu pembuata atan n arsi arsip p bagi pengemban pengembangan gan produk produk selanjutnya.
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PELANGGAN/PENGGUNA & PRODUK Pelanggan/pengguna
adalah orang atau kumpulan orang yang memutuskan atau diharapkan untuk membeli produk atau jasa yang dihasilkan oleh sebuah industri. Menurut Otto & Wood (2001), pelanggan dapat dikategorikan : dipengaru hi oleh faktor letak Pengguna alami, yang dapat dipengaruhi geografi maupun sosial-budaya. dipengaruh i oleh beberapa set kriteria Pengguna responsif, yang dipengaruhi seperti perubahan teknologi.
Menurut Moot (1992), produk dapat dikategorikan: Produk-produk konsumer Produk sistem manufaktur
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TAHAP AHAPAN AN IDENTIFI IDE NTIFIKASI KASI KEBUTUHAN Ada lima tahapan dalam proses identifikasi kebutuhan pegguna. peggun a. Kelima tahapan tersebut adalah :
Penentuan Pengguna
utama/kunci.
Pengumpulan
Interpretasi data mentah menjadi kebutuhan pengguna.
Pengorganisasian
Penetapan
data mentah dari pengguna.
kebutuhan pengguna.
derajat kepentingan relatif untuk setiap kebutuhan.
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TAHAP AHAPAN AN IDENTIFI IDE NTIFIKASI KASI KEBUTUHAN Tahap 1 : Penentuan Pengguna Utama Pengguna
utama adalah pengguna penggun a yang berpengalaman dan berpandangan jauh ke depan dibandingkan diban dingkan dengan mayoritas pengguna lainnya dan merupakan orang-orang yang akan berinteraksi langsung dengan produk serta akan memperoleh dampak langsung akan pengembangan produk yang sedang dilaksanakan.
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TAHAP AHAPAN AN IDENTIFI IDE NTIFIKASI KASI KEBUTUHAN Tahap 2 : Pengumpulan data mentah
Metode pengumpulan data
Dengan menggunakan filosofi ³menciptakan jalur informasi yang berkualitas dari pelanggan´, terdapat beberapa metode pengumpulan data dari pelanggan. Metode-metode tersebut adalah : Penyebaran lembar pertanyaan/kuisioner Observasi produk pada saat digunakan Wawancara Diskusi terarah (Focus Group Discussion/FGD)
Dokumentasi hasil interaksi
Ada empat media yang biasanya digunakan dalam mendokumentasimendokumen tasi-
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TAHAP AHAPAN AN IDENTIFI IDE NTIFIKASI KASI KEBUTUHAN Tahap 2 : Pengumpulan data mentah«
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TAHAP AHAPAN AN IDENTIFI IDE NTIFIKASI KASI KEBUTUHAN Tahap 2 : Pengumpulan data mentah« Pelanggan
: Ag Agus Widayat
Alamat
: P. Kemerdekaan
Telepon
: 04 0 411 ± 585xxx
Apakah berdedia di konfirmasi
: Ya
POKOK-POKOK PERTANYAAN Frekwensi merokok
Pewawancara Tanggal Sekarang menggunakan Jenis Penggunaan
PERNYATAAN PELANGGAN Saya biasanya merokok 5 batang sehari setelah saya habis makan dan pada waktu senggang
: Ba Basaruddin Arifin : : Me M erek Sampoerna : Kebutuhan Pribadi
INTERPRETASI KEBUTUHAN
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TAHAP AHAPAN AN IDENTIFI IDE NTIFIKASI KASI KEBUTUHAN Tahap 2 : Pengumpulan data mentah« Pelanggan
: Anti
Alamat
: NTI EB No.4
Telepon
: 08 08135338xxx
Apakah berdedia di konfirmasi
: Ya
POKOK-POKOK PERTANYAAN Kapan digunakan
Pewawancara
: Dominggus Lewerissa
Tanggal
:
Sekarang menggunakan Jenis Penggunaan
PERNYATAAN PELANGGAN Tas digunakan untuk tempat buku dan peralatan ke sekolah
: M Meerek Export : Traveling
INTERPRETASI KEBUTUHAN Tas dapat membawa buku atau peralatan belajar
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TAHAP AHAPAN AN IDENTIFI IDE NTIFIKASI KASI KEBUTUHAN Tahap 3 : Interpretasi data Beberapa hal yang mesti diperhatikan dalam menginterpretasikan data hasil interaksi, antara lain:
Ekspresikan kebutuhan dengan ³apa ³apa yang harus dilakukan oleh produk ´ bukan ³bagaimana ³bagaimana produk melakukannya´
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TAHAP AHAPAN AN IDENTIFI IDE NTIFIKASI KASI KEBUTUHAN Tahap 3 : Interpretasi data« Pelanggan
: Anti
Alamat
: NTI EB No.4
Telepon
: 08 08135338xxx
Apakah berdedia di konfirmasi
: Ya
POKOK-POKOK PERTANYAAN Kapan digunakan
Pewawancara
: Dominggus Lewerissa
Tanggal
:
Sekarang menggunakan Jenis Penggunaan
PERNYATAAN PELANGGAN Tas digunakan untuk tempat buku dan peralatan ke sekolah
: M Meerek Export : Traveling
INTERPRETASI KEBUTUHAN Tas dapat membawa buku atau peralatan belajar
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TAHAP AHAPAN AN IDENTIFI IDE NTIFIKASI KASI KEBUTUHAN
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TAHAP AHAPAN AN IDENTIFI IDE NTIFIKASI KASI KEBUTUHAN
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TAHAP AHAPAN AN IDENTIFI IDE NTIFIKASI KASI KEBUTUHAN