UNIVERSIDAD DE CHICLAYO
MONOGRAFIA EMPRESA ALICORP
ALUMNA Ojeda Velasco Velasco Yesenia Yesenia
DOCENTE …………………………
CURSO ……………………
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Universidad de Chiclayo
DEDICATORIA
Dedico este trabajo a mis Padres y a Dios que es el creador de todas las cosas, el que me ha dado fortaleza para continuar cuando a punto de caer estado; por ello, con toda la humildad de mi corazón que puede emanar.
mis maestros, !racias por su tiempo, por su apoyo as" como por la sabidur"a que me transmitieron en el desarrollo de nuestra formación profesional, en especial al profesor del curso, por habernos dado el desarrollo del presente trabajo y as" sacarle provecho a lo estudiado y lle!ar a la culminación del mismo.
2
Universidad de Chiclayo
AGRADECIMIENTO
#uiero e$presar mi sincero a!radecimiento en primer lu!ar a Dios y se!uidamente a mis Padres, ya que con su apoyo me han permitido lle!ar a esta instancia en mi educación, adem%s quiero a!radecer a los docentes, por sus valiosas sabidur"as e$presadas en las aulas de clase, las cuales nos han !uiado y permitido terminar de la mejor manera el presente trabajo.
&inalmente quiero a!radecer a todas y cada una de las personas que me brindaron su apoyo incondicional .
3
Universidad de Chiclayo ÍNDICE
DEDICATORIA..............................................................................................................2 AGRADECIMIENTO..................................................................................................... .3 CAPITULO I...................................................................................................................5 LA PLANEACIÓN.......................................................................................................5 1.1. DESCRIPCIÓN DE LA EMPRESA Y OBJETIVOS DEL TRABAJO DE INVESTIGACIÓN....................................................................................................5 1.2. PLANEACIÓN ESTRATÉGICA......................................................................9 CAPITULO II................................................................................................................18 LA ORGANIZACIÓN................................................................................................18 2.1. O!"#$!"%" !&#&"' (& '" &%)&*"............................................................18 2.2. T$)+ (& +!"#$,"-$# / (&)"0"%�"'$,"-$#......................................... .....18 2.4. P+-&($%$�+ (& 0""+..............................................................................19 CAPITULO III LA DIRECCIÓN...................................................................................2 3.1. T""+ &# &6$)+................................................................................. ...........2 CAPITULO IV CONCLUSIONES Y RECOMENDACIONES.....................................24 ANE7OS......................................................................................................................25 CAPITULO V LINOGRAIA....................................................................................2:
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Universidad de Chiclayo
CAPITULO I
LA PLANEACI%N
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Universidad de Chiclayo
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CAPITULO III LA DIRECCI%N
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Universidad de Chiclayo
'$#&"%$�+* (& 0""+ -+)+"0$<+*. A* 0"%$#; )'"#$$-" '" -"'$("( (& 0+(+* '+* )+(6-0+* 6& *& &'"+"#.
Man*eni7ien*o R&*)+#*"'& )+ '" -+#$"$'$("( (& '+* &6$)+* (& )+(6--$#. P"" &''+; &%)'&" '"* %=* %+(&#"* 0-#$-"* (& %"#0&#$%$�+ )&<�$<+ / )&($-0$<+; $#<+'6-" " '+* +)&"(+&* &# &' -6$("(+ (& *6* )+)$+* &6$)+* (& )+(6--$# / -")"-$0" " *6 )&*+#"'. E*0"'&-& "'0+* &*0=#("&* (& -"'$("( +)&"#(+ "+ 6# *$*0&%" (& %&+" -+#0#6" / &"'$," '"* +)&"-$+#&* (�+ (& 6# "'0+ &*0=#(" (& *&!6$("(. A;*o7a*i6aci+n R&*)+#*"'& (& '+* %+#0"&* (& '"* )'"#0"* #6&<"*; (& '" %+($$-"-$# (& '+* *$*0&%"* &H$*0�&* (& '" )"0& &'-0$-" / (& "60+%"0$,"-$#. E#-"!"(" (& '" -"'$("( (& '" $#*0"'"-$# / *"0$*"-0+$" �&!" (& '+* #6&<+* *$*0&%"* " '+* 6*6"$+* $#"'&* / "' (&)"0"%�+ (& %"#0&#$%$�+. V&'" )+ %"#0&#& '+* &*0=#("&* (& $#*0"'"-$# &# '+* %+#0"&* / &6$)+* (& -+#0+' & $#*06%�"-$#. P,o=ec*os de In5enie,a R&*)+#*"'& (& '" &&-6-$# (& '+* )+/&-0+* (& $#<&*$#; (&' (&*"+''+ (& $#!&#$&" =*$-" / -++($#"-$# )"" $#!&#$&" (& (&0"''&. D& '" &*)&-$$-"-$# / *&'&--$# (&' &6$)"%$�+; "* -+%+ (& '" "(%$#$*0"-$# (&' 0$&%)+ )"" '" &&-6-$# (& '+* )+/&-0+*. Se5;,idad Ind;s*,ial T$&#& -+%+ )+)*$0+ -+#0+'" '"* )($("* &"'&* / )+0&#-$"'&* &'"-$+#"("* -+# '&*$+#&*; &#&%&("(&* +-6)"-$+#"'&* / ("?+* %"0&$"'&* &# !&#&"' %&($"#0& 6# &#+6& *$*0&%=0$-+ (&#+%$#"(+ P+!"%" (& C+#0+' (& P($("*. Planea7ien*o Ind;s*,ial R&*)+#*"'& (& )'"#$$-" '" )+(6--$#; -+%)" / ($*0$6-$# (& '+* )+(6-0+* 6& '" &%)&*" -+%&-$"'$,". S6 +&0$<+ &* "*&!6" '" ($*)+#$$'$("( (&' )+(6-0+ )"" "0&#(& '+* &6&$%$�+* (& '+* -'$�&*; +)0$%$,"#(+ '+* -+*0+* )+(6-0$<+*; '+!*0$-+* / $#"#-$&+*; &# &#&$-$+ (& '+* -'$�&* / A'$-+). Ma*e,ias P,i7as
23
Universidad de Chiclayo
R&*)+#*"'& (& ""*0&-& " '"* )'"#0"* -+# %"0&$" )$%" (& -"'$("(; " -+*0+* -+%)&0$0$<+* / (& %"#&" +)+06#". D& )&<&#$ '"* <"$"-$+#&* (& )&-$+* (& '+* $#*6%+* &# '+* %&-"(+* #"-$+#"'&* & $#0&#"-$+#"'&*; "* -+%+ (& ("'&* *&!6$%$�+ )"" '+!" 6# "$+ "(&-6"(+ / &<$0" &' *+& *0+-.
Co78,as Locales R&*)+#*"'& (& &"'$," "(6$*$-$+#&* (�+ (& "'0+* )"=%&0+* (& -"'$("(; &*)+#($&#(+ &# &' %&#+ 0$&%)+ / 6*-"#(+ +0&#& '" %"/+ �"$'$("( &# ($-@"* +)&"-$+#&*. A)'$-" '+* >'0$%+* -+#-&)0+* &# -+%)"* / 0-#$-"* &&-0$<"* (& #&!+-$"-$# " '"!+ )'",+. Al7acenes de Ins;7os R&*)+#*"'& (& !&*0$+#" -+# '+* )+<&&(+&* &' ""*0&-$%$�+ (& $#*6%+*; &#<"*&* / &)6&*0+* " '"* )'"#0"* (& )+(6--$#. D& "(%$#$*0" '+* "'%"-&#&* %&($"#0& &' -+#0+' (& $#!&*+* / *"'$("* (& %"0&$"'&*; '" 0+%" (& $#<�"$+* / '" '$6$("-$# (& %"0&$"'&* +*+'&0+*. T+(+ &*0+ %&($"#0& 6# -+#0+' / %"#&+ (& #$<&'&* (& $#<�"$+ &$-$�& / ")'$-"#(+ 0-#$-"* (& S6))'/ C@"$# M"#"!&%�. De7anda R&*)+#*"'& (& )+#+*0$-" '" (&%"#(" (&' %&-"(+; (& ($*0$6$ '+* )'"#&* (& <�" / (& )+<&& (& $#+%"-$# & $#($-"(+&* (& <�"* " 0+(" '" +!"#$,"-$#; -+#0"#(+ )"" &*0+ -+# @&"%$�"* 6& )&%$0&# &&-06" )+#*0$-+* &# &' ERP SAP. Dis*,i9;ci+n R&*)+#*"'& (&' ($*&?+ / !&*0$# (&' %+(&'+ (& ($*0$6-$# *$-" (& )+(6-0+* " -'$�&* " #$<&' #"-$+#"'. A"-" (&*(& '" &-&)-$# (& )+(6-0+*; &' "'%"-&#"%$�+; '" )&)""-$# (& )&($(+*; '" "(%$#$*0"-$# / )+!"%"-$# (&' 0"#*)+0&; @"*0" &' -+#0+' (& '" �&!" (& )&($(+* " -'$�&*. P"" &''+ -6�" -+# A'%"-&#&* (& P+(6-0+* T&%$#"(+*; C�+* (& D$*0$6-$#; P'"0"+%"* L+!*0$-"* (& &&H)&($-$# / 6#" '+0" (& 0"#*)+0& &H0&#". Se,Bicio al Clien*e R&*)+#*"'& (& $#-+)+" <"'+ "!&!"(+ " '+* )+-&*+* 6& "*&!6&# '" &H-&'&#-$" &# '" *"0$*"--$# (& '+* -'$�&* $#0&#+* / &H0&#+*Q '+!"#(+ "* #$<&'&* (& *&<$-$+ 6& -+#0$6/"# "' $#-&%�+ (& '"* <�"* / "' &0+#+ (& '"
24
Universidad de Chiclayo
$#<&*$#. O)&" "+ &H$!�&* $#($-"(+&* (& #$<&' (& *&<$-$+; &*06($+* (& *"0$*"--$# (&' -'$�& / 6# &$-$�& *&<$-$+ (& C"'' C�& I#0&!"(+.
Ven*as R&*)+#*"'& (& +)0$%$," '" !&*0$# (& <�"* &# -"(" &!$# &&-60"#(+ &$-$�&%�& '"* &*0"0&!$"* )'"#0&"("*. S6* 6#-$+#&* )$#-$)"'&* *+# &*0"'&-& '"* ($&-0$<"* (& '" !&*0$# (& <�"* 6& )&%$0"# '+!" '+* +&0$<+* (& <+'6%&#; -+"#,"; ($*0$6-$# / %&-@"#($*$#! )"" -"(" 6#" (& '"* %"-"* (& A'$-+).
Ma,e*in5 R&*)+#*"'& (& (&0&-0" '"* +)+06#$("(&* (& #&!+-$+* / (&*"+''" )+(6-0+* 6& *"0$*"!"# '"* #&-&*$("(&* (& '+* -+#*6%$(+&*. E#-"!"(" (& (&$#$ '"* &*0"0&!$"* (& )+(6-0+; )&-$+; ($*0$6-$# / )+%+-$# (& 0+("* '"* %"-"* 6& -+%&-$"'$," '" -+%)"?". Co7e,cio E@*e,io, R&*)+#*"'& (& %"#&" '" '+!*0$-" (& 0+("* '" $%)+0"-$+#&* / &H)+0"-$+#&* (& '" &%)&*". E#-"!"(" (& -+#0"-0" -+# '+* )+<&&(+&* #"-$+#"'&* & $#0&#"-$+#"'&* 0"'&* -+%+ *&<$-$+* (& 0"#*)+0&; (& "(6"#"; �& +0+* )"" &<"'6" +&0"* / (&-$($ '" -+%)" &# '+* -"*+* 6& *&" ")'$-"'&. Sis*e7as R&*)+#*"'& (& )+)+#& & $%)6'*" &' 6*+ (& '" 0&-#+'+!" &# '+* )+-&*+*; $(�$$-"#(+ *+'6-$+#&* &#&$-$+*"*; &<"'6"#(+ &6&$%$�+* 0&-#+'!$-+* / (& $#+%"-$# (& '"* =&"* 6*6"$"*; / )$+$,"#(+ *6 "0&#-$# &# 6#-$# " '+* )'"#&* &*0"0!$-+* (& A'$-+). Con*a9ilidad R&*)+#*"'& (& $#(" $#+%"-$# $#"#-$&" / (& !&*0$#; &# +%" +)+06#" / -+#$"'&; " '+* -'$�&* $#0&#+* / &H0&#+* )"" '" 0+%" (& (&-$*$+#&* &*)&-0$<". E*0= -�"(" &# -+#0+'"; "#"'$," / &'&" &# '+* E*0"(+* $#"#-$&+* '" *$06"-$# &-+#%$-" $#"#-$&" (&' #&!+-$+ (& "-6&(+ -+# '"* N+%"* I#0&#"-$+#"'&* (& C+#0"$'$("( NIC*K. P,es;8;es*os
25
Universidad de Chiclayo
R&*)+#*"'& (& '" &'"+"-$# (&' )&*6)6&*0+ "*& (& '" &%)&*"; / (& '" -+#*+'$("-$# / -+#0+' (&' )&*6)6&*0+ (& !"*0+* & $#<&*$+#&*. P+/&-0" '+* &*6'0"(+* (& -"(" &&-$-$+; '+* -+*0+* (& )+(6--$# / <�"*Q "(&%=* (& &'"+" '"* )'"#$''"* (& �"$'$("( " #$<&' SU / (" *+)+0& " '"* =&"* )"" '" &<"'6"-$# (& )+/&-0+*.
CAPITULO IV CONCLUSIONES Y RECOMENDACIONES
E' 0""+ &# &6$)+ &* 6#" -""-0&*0$-" (& A'$-+). A* %$*%+ '" $#0&"--$# �& '"* =&"* @"-& 6& &*0& &6$)+ (&' 6& @"'"%+*; *&" 6#+ *+'+. E* $%)&*-$#($'& &# '" "-06"'$("( <& 6#" &%)&*" (&*(& 6#" )&*)&-0$<" @+'*0$-" 0&#$&#(+ -+%+ &*6'0"(+ 6& '" $#0&"--$# (& 0+("* '"* =&"* (& '" &%)&*" ")+0" %=* <"'+ 6& &' <"'+ 6& ")+0"" -"(" 6#" (& %"#&" "$*'"(".
S& @" @&-@+ 6# &*06($+ (&*(& &' )6#0+ (& <$*0" +!"#$,"-$+#"' ''&!"#(+ " '" -+#-'6*$# (& 6& *& )6&(&# $%)'&%�" 0"''&&* )"" %&+" '" -+%6#$-"-$# &H$*0�& &# '" +!"#$,"-$#.
T"%$# *& )6&(& &)+0&#-$" &' '$(&",!+ 6& *& 0$&#& %&($"#0& C+"-@$#!.
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Universidad de Chiclayo
ANEOS
2
Universidad de Chiclayo
CAPITULO V LINOGRAFIA
W .!&*0$+)+'$*.-+% W .$$)&($".+! W .!++!'&.-+% W .-$&0&*$*.+! W @00)*&*.*-$(.-+% W .%+#+!"$"*.+! W .$$)&($".+! W @00).6"%.&(6.)& W @00).%$#&(6.!+.)& W @00).!&+-$0$&*.-+% W @00)0&*$*.)6-).&(6.)& W .*$*$.6#%*%.&(6.)& W @00)&)+*$0+$+.6)"+.&(6.)& W @00)-/&0&*$*.6#%*%.&(6.)& W @00).0&*$*'"0$#+"%&$-"#"*.$#+ W @00)-$.6)-.&(6.)&
28
Universidad de Chiclayo
29
