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Turnover Intention
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PETA STRATEGI (STATEGIC (STATEGIC MAP ) VISI
: Menjadi rumah sakit yang mengutamakan pelanggan, dengan mengedepankan mutu dan keselamatan pasien
MISI
: 1. Menjadi rumah sakit yang mengutamakan pasien khususnya lansia
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2. Melakukan pengembangan sumber daya manusia secara berkesinambungan berkesinambungan 3. Melayani pelanggan dengan nilai-nilai islami rumah sakit
Mengefisiensi
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Meningkatkan
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STRATEGIC MAP Sign up to vote on this title
Useful Not useful Berdasarkan peta strategi diatas, RSMBT memiliki visi menjadi rumah sakit yan
mengutamakan pelanggan, dengan mengedepankan mutu dan keselamatan pasie
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BALANCED SCORE CARD PERSPECTIVES
STRATEGIC OBJECTIVES
INDICATOR
FINANSIAL
Mengefisiensi biaya
Fixed cost
TARGET
INISIATIF
↓5% up to vote Lean management Sign on this title
Useful
(antrian lebih cepat, dokter praktek s Not useful
Pelayanan ramah geriatri, peningkata penunjang
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Turnover Intention
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Meningkatkan fasilitas
Tersedianya sarana ramah
layanan geriatri
geriatri di rawat jalan
LEARN &
Peningkatan kompetensi
Petugas RS mendapatkan
100%
GROWTH
SDM
pelatihan
Sign up to vote on dan thisstaf title perawat lain
Pemenuhan SDM untuk pelayanan rawat jalan
Ada SDM yang lengkap
100%
Penambahan handrail di rawat jalan, dekat dengan polklinik
Useful
100%
Pelatihan perawatan dan pelayanan g
Not useful
Recruitment dokter rehab medik, fisio
dietisien
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BALANCE SCORE CARD Sign up to vote on this title
Useful Not useful Balance score card RSMBT untuk pelayanan rawat jalan yang mengutamaka
pasien geriatri kemudian dijelaskan dalam indikator, target dan inisiatif. Batasan-batasa
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Sign up to vote on this title BUSSINESS MODEL CANVAS Useful Not useful
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Channels
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Turnover Intention
Dr Nooryanto (Mor)- 06 Breech
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Key resources
-
Perawat geriatri
-
Pramusaji dan juru masak kantin
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Alat kesehatan poli layanan geriatri (alat rehab medik, kursi roda, dll)
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The Business Model Canvas Key Partners
- BPJS - Dokter Spesialis - PPK I
Key Activities
- Poli geriatri - Home care - Club Lansia - Kantin 24 jam - Pendaftaran - Perawat Geriatri
Value Proposition
AMANAH (Aman, Mudah, Nyaman & Ramah)
Customer Relationships
- Home care Sign up to vote - Club lansiaon this title - Interaksi sosial Useful Not useful
Pelayanan
Customer Segme
- Lansia - Keluarga pas (support syste
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EMPATHY MAP Sign up to vote on this title
Cara
yang
baik
menggunakan empathy
untuk
map. Alat
melihat ini
Usefulpelanggan Not useful profil adalah
digunakan
untuk
menemukan
denga
karakt
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3.
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Turnover Intention
Dr Nooryanto (Mor)- 06 Breech
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dalam pelayanan antara lain yaitu obat tidak lengkap, antrian yang lama,tidak ad Sign up to vote on this title jaringan wifi dan kantin makanan yang kurang nyaman. Useful Not useful What does they really think and feel
Pasien geriatri seringkali mudah sakit sehingga harus berulang kali kontrol da
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PELAYANAN RAWAT JALAN RAMAH GERIATRI (RA-TRI)
- antri lama - obat tidak lengkap
- Ruang tunggu kurang nyaman - Kursi roda sedikit
- akses mudah - papan nama Sign up to vote on mobil this title - Sewa besar - Harus ada Useful Not useful pengantar - Gampang sakit - Dokter praktek
