3.1.5 Ep3 Analisa Survey Kepuasan

TARGET MINIMAL JUMLAH RESPONDEN KEPUASAN BKPM WILL. W ILL. AMBARAWA AMBARAWA PERIODE JULI -DES 2012

NO

UNIT

1 2 3 4 5 6 7 ( 9 10 11 12

PENDAFTARAN Poli Baru Po Poli TB Poli Spesialis ID Pela!a"a" #$a Ra&iolo'i )a$oraoriu* Re+a$ ,e&iI".or*asi /o"sulasi ii /o"sulasi /B, Toal -u"u"'a" Toal populasi

KUNJ rt2 $er%&'n 3000 2000 675 200 152 3000 2000 2500 1500 1000 20 20

Procent!e

19% 12% 4% 1% 1% 19% 12% 16% 9% 6% 0% 0%

"#n SAMPEL 66 44 15 4 3 66 44 55 33 22 0 0

1606700 353

353

Ber&asar-a" Ru*us " 

" 

N

360

N&2 8 1

46

3000 3000 005 28 1

"  353

Diseuui #le+ /a B/P,

7(260(695652

 PELANGGAN

TARGET HARIAN

KETERANGAN

Di$ua #le+ /oor&i"aor P,

1

PENDA!TARAN

"000

150

"00

2

BPU

1500

75

"

KIA

#75

#7$5



BP GIGI

55

5$5

5

LABORAT

152

15$2

#

OBAT

1500

7

PELA&$UMUM

1500

'

Ra(a) *ap

#

SEMUA PASIEN

+

UGD

10

10

 A*a,

1"7$2 Ta-./) P/la,sa*aa*  S/lasa 2 !/-ua- s3 Sa)u4 1 !/-ua- 200+ P/la,sa*aa*  3 s/)ap u*) P/*.upula*  15 !/-ua- 200+$

Ds/)u6u Ol/ Ma*a6//* R/p-/s/*)a)8 

93-$D/la O,)a:a*; NIP 52001702

PERHA

M/*
IKAN DAN SESUAIKAN

Ko)aa-u4 20 Ju* 2017

Ba.a*  P/*3a8)a-a*

Ku/so*/-

SP 5

1 2 "  5 # 7 ' +

15 10 "0 "0 "5 25 0 25 25

K/)/-a*.a*  Nla

P 

>P "

TP 2

STP 1

6ula -/spo*3/*

" 10 "2 "2 2' "# 2' "2 2'

2 0 " " " " 0 # +

0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0

22+

2+

0

0

SP P

9 Sa*.a) Puas ; 9 Puas ;

 "

TP 9 T3a, Puas ; 2 STP 9 Sa*.a) T3a, Pua  1

20 20 #5 #5 ## # #' #" #2

SP

75 50 150

P

12 0 12'

TP

# 0 +

STP

0 0

Jula A:/-a./

0 0

+" +0

$#5 $50

K*/-6a

+"$00% +0$00% 0$00% 0$00% 0$00% 0$00% 0$00% 0$00% 0$00% 0$00% 0$00%

$5' +2% Dsa,a* ol/ D-/,)u- 

0$'12 0$'52 0$'##

1$

+

2 "  5 # 7 '

1$ P/)u.as ,u-a*. -aa 2 "  5 # 7 '

1$ P/-lu 3la,u,a* sosalsa

0$72

0$7 0$7#

s u*)u, s/-:@/ //ll/*@/

Dua) Ol/ Koo-3*a)o- UPM

9Sa Ha*8a4S$Ps$4Ps;

Ko)aa-u4 "0 Ju* 2017 Dsa,a* ol/ K/pala Pus,/sas Ko)aa-u

 Aa3 Da-a(a*4 S$Kp NIP$1+#21115 1+'+0" 2 00"