INDUSTRIAL TRAINING REPORT
CITIGROUP TRANSACTION SERVICES (M) SDN BHD
SITI FATIMAH ZAHRA BINTI ABDUL HAMID
57175113085
REPORT SUBMITTED IN PARTIAL FULFILMENT FOR THE DIPLOMA IN INDUSTRIAL LOGISTICS
INDUSTRIAL LOGISTIC SECTION
UNIVERSITI KUALA LUMPUR
MALAYSIAN INSTITUTE OF INDUSTRIAL TECHNOLOGY
MASAI, JOHOR DARUL TAKZIM
2015
INDUSTRIAL TRAINING REPORT
CITIGROUP TRANSACTION SERVICES (M) SDN BHD
SITI FATIMAH ZAHRA BINTI ABDUL HAMID
57175113085
REPORT SUBMITTED IN PARTIAL FULFILMENT FOR THE DIPLOMA IN INDUSTRIAL LOGISTICS
INDUSTRIAL LOGISTIC SECTION
UNIVERSITI KUALA LUMPUR
MALAYSIAN INSTITUTE OF INDUSTRIAL TECHNOLOGY
MASAI, JOHOR DARUL TAKZIM
2015
DECLARATION
I declare that all parts of this report are the result of my own work except for the quotations and references, the sources of which have been acknowledged in the bibliography.
…………...
…………..………………………………………...
DATE
SITI FATIMAH ZAHRA BINTI ABDUL HAMID
APPROVAL
We have examined this report and verify that it meets the programmed and University requirements for the Diploma in Industrial Logistics.
This report was read and verified by:
……………………………….
………………...
(LEE YAN LI)
Admin and Finance Manager,
Phone Sales – Acquisition Sales
Company Supervisor
DATE
……………………………….
…………………
(LT. COL MOHD RAMZI BIN MOHD NOOR)
University Supervisor
DATE
ACKNOWLEDGEMENT
Alhamdulillah, finally I managed to finish up and submit my industrial training report within the given period based on the format prescribed by the university. First and foremost, I would like to record my grateful thanks to the top management of Citigroup Transaction Services (M) Sdn Bhd for giving me the opportunity to do my industrial training at their company. Secondly, I would like to express a deep sense of gratitude towards my Company Supervisor, Miss Lee Yan Li which helped me a lot during the training period by giving the valuable guidance, criticism and useful advice. Last but not least, highly appreciation to my mother and father, INTRA Coordinator, University Supervisor and my friends for their information which helped me in completing my industrial training report.
ABSTRACT
University Kuala Lumpur is a one of the institution that provides students with hands on practice which it emphasize more practical activities than theoretical. Therefore, final year students are compulsory to undergo Industrial Training (INTRA) at the chosen company. The aim of INTRA is to provide the opportunity to student in applying and integrate theoretical knowledge and principles that taught in the course. Besides, it also provides the opportunity for students to demonstrate independence and originality, as well as to plan and organize the tasks given in a certain period of time.
At the same time, student will be evaluated base on site task, daily log book, and also writing report during their INTRA. The report is divided into four main chapter, which is chapter 1 include introduction of the industrial training, chapter 2 include general presentation of the company, chapter 3 include job position/task/process and chapter 4 include conclusion and recommendation.
The report summarizes the whole of program for 3 month the trainee on site at Citigroup Transaction Services (M) Sdn Bhd. Trainee had been exposed with the process of documentation before the document can be deliver to the officers as well as the documents involved. The overall report is describing the company of Citigroup Transaction Services (M) Sdn Bhd which operates at Johor Bahru, Johor.
TABLE OF CONTENTS
DECLARATION……………………………………………………………..
ii
APPROVAL………………………………………………………………….
iii
ACKNOWLEDGEMENT……………………………………………………
iv
ABSTRACT………………………………………………………………….
v
TABLE OF CONTENTS…………………………………………………….
vi
LIST OF TABLES…………………………………………………………..
ix
LIST OF FIGURES………………………………………………………….
x
CHAPTER 1: INTRODUCTION
1.1 Introduction………………………………………………………
1
1.2 Objectives of Industrial Training (INTRA)……………………..
1
1.3 Industrial Training Location……………………………………..
3
1.4 Company Details……………………………………………….
4
1.5 Department Attached…………………………………………….
5
1.6 Company Supervisor Details…………………………………..
5
1.7 Major Task of Trainee at Citigroup Transaction Service………
6
1.8 Industrial Training Timetable………………………………….
6
CHAPTER 2: PRESENTATION OF CITIGROUP TRANSACTION
2.1 Company Profile………………………………………………….
7
2.2 History of The Company……………...………………………….
7
2.3 Mission and Value Proposition Citigroup…..……………………
9
CHAPTER 3: HANDLING AND DOCUMENTATIONS ACTIVITIES
3.1 Tasks and Responsibilities of Trainee……………………….......
11
CHAPTER 4: CONCLUSIONS, CONTRIBUTIONS, AND RECOMMENDATION
4.1 Conclusions ………………………...………………………........
12
4.2 Contributions………………………...……………………….......
14
4.3 Recommendations………………………...……………………...
14
REFERENCES………………………...………………………...…………..
15
APPENDICES………………………...………………………......................
16
LIST OF TABLES
TABLE 1 Company Details…………………………………………………..
4
LIST OF FIGURES
Figure 1 Location of Citigroup Transaction Services (M) Sdn Bhd via Google Maps…………………………………………………………………..
3
CHAPTER 1
INTRODUCTION
1.1 INTRODUCTION
Industrial training (INTRA) is a compulsory requirement of graduation for the UniKL students either in Diploma or Degree Programmes. Students need to undergo the training at the chosen company for 16 weeks which started from 1 September 2015 until 16 December 2015. During the internship, they will be monitored by a company supervisor that had been selected to assist them in completing the given tasks or projects.
1.2 OBJECTIVE OF INDUSTRIAL TRAINING (INTRA)
The main objective of INTRA is to expose students in real industrial and working environment besides of providing them with vast experiences. Furthermore, this internship gives opportunities to student for applying their acquired knowledge and skills during the study at the campus in the working situation accordance with the UniKL motto, 'Where Knowledge is Applied'. This objective is supported by the message of UniKL President, Prof. Dato' Dr. Mazliham Mohd Su'ud at UniKL Official Portal saying that 'Without application, a piece of knowledge is of no use'.
In addition, they can develop their critical thinking and new skills at the companies that they are attached to through the "hands-on" activities. Critical thinking is vital in the real life situation as it help to solve any unexpected problems arise which require the students to make on-the-spot decisions that can affect the desired outcome. Other than that, internship is emphasizing on ethics and professionalism such as punctuality, work manner, team spirit and trustworthiness which can help to build up the positive character of the students.
Besides, the industrial training make a good relation for both UniKL and the practical companies involved as they shared the social obligation together. Internship is one of the medium for UniKL to identify industries' current needs, hence improving any weaknesses discovered. As a result, the University will be able to strengthen its curriculum and produce the proactive graduates that required by the industry.
1.3 INDUSTRIAL TRAINING LOCATION
Students are compulsory to find the companies that are related to their respective course. Therefore, trainee has chosen Citigroup Transaction Services (M) Sdn Bhd as the place for industrial training. Figure 1 below shows the location of Citigroup Transaction Services (M). The company is situated at City Square Office Tower, as shown in the figure. This company is located about 21 kilometer from the University Kuala Lumpur Malaysian Institute of Industrial Technology.
Figure 1: Location of Citigroup Transaction Services (M) Sdn Bhd via Google Maps
1.4 COMPANY DETAILS
Company Name
Citigroup Transaction Services (M) Sdn Bhd
Company Address
Suite 26-02 Level 26
City Square Office Tower
106-108 Jalan Wong Ah Fook
80000 Johor Bahru, Johor
Malaysia
Website
http://www.citigroup.com
Table 1: Company Details
1.5 DEPARTMENT ATTACHED
Trainee had been attached under the Admin and Finance Manager, at Phone Sales – Acquisition Sales department but given big opportunity by the company supervisor to learn all the things related to management and finance. So the trainee choose to focus on management process of documentation and how to handling documentation also risk management that related to one of the university subjects in subjects management and risk. In the department, trainee is being elected as finance and admin assistant in acquisition department. Trainee needs to report all the task or projects given to the company supervisor that had been assigned throughout the industrial training. Besides, trainee had been visited by the University Supervisor, Lt. Col Mohd Ramzi Bin Mohd Noor for the assessment of report, logbook and presentation. The presentation is being done at Citigroup Transaction Services (M) Sdn Bhd. In order to obtain the excellent grades, trainee needs to follow all the instructions and format prescribed by the university as well as the tasks given by the company.
1.6 COMPANY SUPERVISOR DETAILS
Company Supervisor Name
: Lee Yan Li
Department
: Phone Sales – Acquisition Sales
Designation
: Admin and Finance Manager
Contact Number
: +65 6704 6656
Email
:
[email protected]
1.7 MAJOR TASK OF TRAINEE AT CITIGROUP TRANSACTION SERVICES (M) SDN BHD
On the first day of industrial training, the appointed person from Admin and Finance department gives trainee some briefing about the company profile together with the job description. Then the trainee brought to office to assist officer to introduce the task and jobs in the department. The major task of the trainee attached is to handling any documentation such as printing and editing documents from customers. Besides, the trainee given opportunity to relate operation in the company with what has been learn at the university before. Lastly, trainee manage to do some jobs related in documentation.
1.8 INDUSTRIAL TRAINING TIMETABLE
Working Days
: Monday until Friday
Office Hours
: 9.00 am until 6.00 pm
Rest Time
: 12.30 am until 1.30 am
Friday
: 9.00 am until 5.00 pm
Holiday
: Saturday and Sunday
CHAPTER 2
PRESENTATION OF CITIGROUP TRANSACTION SERVICES (M) SDN. BHD
2.1 COMPANY PROFILE
Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial services and products. We strive to create the best outcomes for our clients and customers with financial ingenuity that leads to solutions that are simple, creative and responsible.
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
2.2 HISTORY OF THE COMPANY
Citi's history in the Asia Pacific region dates back to 1902.
Today, Citi provides more services in more markets for more clients than any other financial institution in the region through our Institutional Clients Group and Global Consumer Banking businesses. Citi has more than 50,000 employees across 15 markets: Australia, Bangladesh, China, Hong Kong, India, Indonesia, South Korea, Macau, Malaysia, New Zealand, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam.
Institutional Clients Group
Citi has helped Asia Pacific clients raise nearly $120 billion from international capital markets in 2013, including a record $84 billion for debt issuers. As a major facilitator in global flows and transactions, Citi Transaction Services has one of the industry's largest proprietary networks, spanning nearly 100 countries with 10 major regional processing centers. Citi Private Bank is a leading private bank offering bespoke services to ultra-high-net-worth individuals and families, including a third of Asia's (excepting Japan) billionaires. Citi is the largest wealth manager in Asia Pacific with a complete wealth management continuum and nearly $238 billion AUMs at end 2013.
Global Consumer Banking
Citibank is the region's leading retail bank with a history of innovation and customer service. Customer touch points across Asia Pacific include nearly 600 retail branches and more than 2,500 automated teller machines. Of these, more than 130 are Smart Banking branches. Citibank is also the top card-issuer in the Asia Pacific, with more than 16 million card accounts. Through Citigold and Citigold Private Client, it serves more than 600,000 of the region's affluent consumers.
Citi Asia Pacific has been awarded Best Bank and Best Investment Bank by Euromoney, and Best Bank in Asia by FinanceAsia. With more than 300 awards received in 2013, Citi is committed to consistently delivering excellence to our clients.
2.3 MISSION AND VALUE PROPOSITION
Citi's Value Proposition:
A Mission of Enabling Growth and Progress
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
We protect people's savings and help them make the purchases – from everyday transactions to buying a home – that improve the quality of their lives. We advise people on how to invest for future needs, such as their children's education and their own retirement, and help them buy securities such as stocks and bonds.
We work with companies to optimize their daily operations, whether they need working capital, to make payroll or export their goods overseas. By lending to companies large and small, we help them grow, creating jobs and real economic value at home and in communities around the world. We provide financing and support to governments at all levels, so they can build sustainable infrastructure, such as housing, transportation, schools and other vital public works.
These capabilities create an obligation to act responsibly, do everything possible to create the best outcomes, and prudently manage risk. If we fall short, we will take decisive action and learn from our experience.
We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.
CHAPTER 3
HANDLING DOCUMENTATION ACTIVITIES
3.1 TASKS AND RESPONSIBILITIES OF TRAINEE
On the first day of industrial training at Citigroup Transaction Services (M) Sdn Bhd, trainee has been explained clearly about the company profile together with the tasks and responsibilities that needs to be performed by the trainee throughout the training period. Beside of the supporting documentation at the department, trainee given task by the supervisor to relate the connection in the management finance. This is because before officers submit customer's document to submission department, they must have been control and printing before that document can be proceed.
CHAPTER 4
CONCLUSIONS, CONTRIBUTIONS, AND RECOMMENDATIONS
4.1 CONCLUSIONS
Industrial training is one of the effective medium for students to prepare themselves mentally and physically before entering into the real working environment that full of challenges. At Citigroup Transaction Services (M) Sdn Bhd, trainee gained a lot of experiences and new knowledge from admin and finance, phone sales-acquisition department. At the same time, trainee can make observation on how the document handling for make credit card, ready card, prestige and a few product offer from Citibank to customer. So, the trainee can conclude the terms learn in university of logistics in Citigroup Transaction Services (M) Sdn Bhd. Most of the personnel of this department helped trainee to completing the tasks given and learn a lot of new things as the company is adapting handling documentation system. So the trainee manage to have a better understanding of the document control process of items before it can be delivered to the officers. It is a big opportunity for trainee to learn a lot of things at the same time.
During the training, trainee has been given the opportunity to attend training for compliance training and test which is one of important test in banking field. Trainee had learned about risk management also privacy in Citibank. This company is actually very concern on customer satisfaction in order to build long term relationship with the customer. Hence, the company ensure that they offered excellent services and performances to customer such as below:
a) Good services and best product Citibank offer to customers.
b) Punctuality to get the best quality and excellent for delivery service
c) Excellent customer service
Other than that, trainee had learned the documents involved in documentation process from start to end such as editing customer's document before submit to officers. In addition, trainee has been given the task to do the transferring data from email to the systems. Besides, trainee also being taught to handle problems professionally which it will develops the confident and critical thinking of trainee in making a good decision to solve the problems.
Besides, trainee also had the experienced to see and learn the overall documentation process. In this process, trainee learned about the process for customers to make credit card, ready card also loan in the bank system.
As the conclusion, this industrial training enables trainee to contribute and apply all the theories they learned at the university to the company. Besides, the training also is to help trainee for improving their capability in handling the tasks given as well as the problems occur within the company which can build the critical thinking of trainee in making a wise decision to solve problems. Other than that, trainee also can enhance their communication skills and build their self-confidence to interact and confront with the people around. These valuable experiences and skills gained during INTRA will help trainee to be prepared in facing the real working environment for current needs of industry market.
4.2 CONTRIBUTIONS
During the industrial training at Citigroup Transaction Services (M) Sdn Bhd, trainee had done some contributions to the company that will give positive impact to the efficiency of daily operation in the company. One of the contributions is trainee supporting admin and finance, phone sales – acquisition sales department to complete the audit report for the company in the first week of industrial practical. This audit report is very important and reference to every department of the company and as overview for the trainee to know the whole operation of the company. This is because after the audit report is completed, supervisor gives instruction to trainee to read the whole report in order to ease trainee know the responsibility of each department in the company and their work scope.
4.3 RECOMMENDATIONS
Trainee has come up with several recommendations to the company in order to improve the personnel daily operation to be more efficiently, effectively and systematically. Below are the recommendations of trainee for future improvement:
Improve 5S system at the production.
Referring to company Standard Operation Procedure (SOP), work environment procedure purpose to assist, determine, provide, manage and maintain the work environment needed to achieve conformity applicable to products. This procedure including safety, working conditions and housekeeping or 5S.
5S in production has been practiced at Citigroup Transaction Services (M) Sdn Bhd but the trainee thinks it can be improve to make tasks can be completed in less time than before.
REFERENCES
UNIVERSITI, K. L. (2013, January 1). UNIKL OFFICIAL PORTAL.
UNIKL PRESIDENT'S MESSAGE. Retrieved April 18, 2014, from
http://www.unikl.edu.my/web/unikl/president-s-message
UNIVERSITI, K. L. (2014). OBJECTIVES INTRA. INDUSTRIAL
TRAINING STUDENT HANDBOOK & LOGBOOK . KUALA LUMPUR:
UNIKL. (Original work published)
December 2015, https://www.citigroup.com
APPENDICES
ix
10
