PEDOMAN KOMUNIKASI EFEKTIF
RUMAH SAKIT UMUM DAERAH KABUPATEN SUMEDANG JL. PRABU GEUSAN ULUN NO 41 -JL. PALASARI NO 80 TELP (0261) 201021 FAX 204!0
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 0
KATA PENGANTAR
P"#$ %&"'" '*+,$+ A+* S/T '+ +*+ ,+3 *$,+&+* N&+ 3&"%"3+3 5 Pedoman Komunikasi
Efektif
Komunikasi Efektif
,++ ,$%%+$'+3. Pedoman
$3$ $%$'+3 $37+%$ 393+$ K"3$'+%$
,$$39'"39+3 +""3 ,$"+ RSUD K+"+3 S",+39. D$%+,+$ +*:+ P,+3 K"3$'+%$ E7'$7
" %"3+
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
S",+39 J+3"+$ 2018
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 1
DAFTAR ISI Hal
K++ 39+3+==========================..
1
D+7+ $%$============================...
2
PENDAHULUAN..====================.
3
A. L++ +'+39=======================..
3
B. T"#"+3==========================..
4
>. L+3,+%+3 *"'"======================.
4
BAB I
BAB II KONSEP KOMUNIKASI=================..
7
A.
P%% K"3$'+%$=====================...
7
B.
U3%" '"3$'+%$======================.
13
C.
S&++ '"3$'+%$ 7'$7==================..
15
D.
H"'" ,++ '"3$'+%$ 7'$7===============.
15
E.
S$7+ '"3$'+%$======================..
17
F.
H+++3 ,++ '"3$'+%$ ====.============
18
G.
D++' %++* ,++ '"3$'+%$? ==============
18
H.
K+%$7$'+%$ K"3$'+%$ ===================..
18
BAB III GAMBARAN KOMUNIKASI KOMUNIKASI DI RSUD SUMEDANG
25
A. P"+%$ ================.=======..=
25
B. I37+%$ P+&+3+3====================
26
>. I37+%$ U93=======..===========..==..
2
BAB I! LINGKUP PELAKSANAAN PELAKSANAAN KOMUNIKASI
24
A. K"3$'+%$ D39+3 K"3$+% M+%&++'+ ==========
24
B. K"3$'+%$ ,39+3 +%$3 ,+3 '"+9+===========.==
26
>. K"3$'+%$ +3+ 3+9+ '%*++3 $ +%"*+3 ,$ ,++ ,+3 "+ RS==========================.==
28
D. E,"'+%$ +%$3 ,+3 '"+9+==================
38
DOKUMEN TERKAIT =============..====
43
=======================
44
BAB !
BAB !I PENUTUP
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 2
BAB I PENDAHULUAN
A. La"a# $%la&a'(
M$'+3 +%"*+3 +%$3 "+'+3 "+&+ &+39 ''% ,+3 %+39+ 9+3"39 +,+ '"3$'+%$ ,+$ $37+%$. K"3$'+%$ %" +,++* '+,+ ,+3 ,39+3 '"3$+% +%$3 ,+3 '"+9+3&+ %+ +3+%+7 '$3$% "++ P7%$3+ P$ A%"*+3 (PPA). K9+9++3 ,++ '"3$'+%$ "+'+3 %++* %+" +'+ +%++* &+39 +$39 %$39 3&+'+3 $3%$,3 '%+++3 +%$3. K"3$'+%$ ,++ 7'$7 ++$+ %+3 ,$$+ ,+3 ,$39$ %+9+$+3+ ,$+'%", * 39$$ %+3@'"3$'+ %+3 ,$$3,+'+3#"$ ,39+3 %"+* "++3 * 3$+ %+3@'"3$'+3 ,+3 $,+' +,+ *+++3 "3"' *+ $". K"3$'+%$ 7'$7 %+9+$ ,+%+ "3"' $'+3 $37+%$ ,+3 ,"'+%$ '+,+ +%$3 ,+3 '"+9+ +9+ '+ +*+$ '3,$%$ '%*++33&+ %*$399+ +%$3 +$%$+%$ $* +$' ,++ +%"*+3 &+39 ,$$'+3 ,+3 3,++ $37+%$ ,++ 39+$ '""%+3 3+39 +%"*+33&+ %+ 3,++ $37+%$ +$3 393+$ "+* %+'$. E,"'+%$ '+,+ +%$3 ,+3 '"+9+ ,$$'+3 * %+7 '$3$% "++ PPA &+39 %",+* +$* (,' +:+ 3"$%$3$% +' ,.). M39$39+ +3&+' 7%$ &+39 $+ ,++ ,"'+%$ +%$3 ,+3 '"+9+3&+ +'+ " ',$3+%$ '9$++3 ,+3 7'"% +,+ '""*+3 ,"'+%$ +%$3. E,"'+%$ &+39 7'$7 ,$+:+$ ,39+3 +%%3 '""*+3 ,"'+%$ +%$3 ,+3 '"+9+3&+. A%%3 $3$ 33"'+3 "'+3 *+3&+ '""*+3 +'+3 +#++3 +$ #"9+ %% ,"'+%$ ,++ ,$+'%+3+'+3 ,39+3 +$'. E,"'+%$ +$39 7'$7 ++$+ %%"+$ ,39+3 $$*+3 +#++3 &+39 + ,+3 $+39'+3 +9++ 3$+$ ",+&+ #"9+ '+"+3 +;+ %+ +*+%+. E,"'+%$ +'+3 ,++' %$$7 $+ ,$$'+3 %++ %% +%"*+3. E,"'+%$ +%"' 39+*"+3
&+39 ,$"'+3
%++
%%
+%"*+3 +""3 39+*"+3 &+39 &+39 ,$""*'+3 %+* +%$3 ,$"+39'+3 (discharged ) ' +&+3+3 '%*++3 +$3 ++" ' "+*. D39+3 ,$'$+3 ,"'+%$ ,++ 3;+'" $37+%$ %"-%" ,$ '"3$+% "3"' Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 3
++*+3 +&+3+3 ,+3 $3,+' +3#" +&+3+3 ++$+ ,$"'+3 %+ +9+$+3+ +'%% ' +&+3+3 93%$ 93%$ $+ ,$""*'+3. E,"'+%$ &+39 7'$7 ,++ %"+" "+* %+'$ *3,+'3&+ 399"3+'+3 7+ $%"+ ,+3 '3$' %+ +9+$ ,"'+%$ #++' #+"* ,+3 '3$' +$33&+ . B. T)*)a' 1.
T)*)a' )+)+
M$'+3 ,+3 %399++3&+ '"3$'+%$ 7'$7 ,$ RSUD K+"+3 S",+39 2.
T)*)a' &,)-)-
+. T%399++3&+ +'%+3++3 '"3$'+%$ 7'$7 ,39+3 '"3$+% +%&++'+ ,$ RSUD K+"+3 S",+39 . T%399++3&+ +'%+3++3 '"3$'+%$ 7'$7 ,39+3 +%$3 ,+3 '"+9+ ,$ RSUD K+"+3 S",+39 ;. T%399++3&+ +'%+3++3 '"3$'+%$ 7'$7 +3+ 3+9+ '%*++3 $ +%"*+3 +%"*+3 ,$ ,++ ,+3 "+ RSUD K+"+3 S",+39 ,. S+9+$ ,+3 +'%+3++3 E,"'+%$ +%$3 ,+3 '"+9+ ,$ RSUD K+"+3 S",+39 . M3&399++'+3 $37+%$ &+39 ,$$+ +%$3 ,+3 '"+9+ +,++* '*3%$7 '3%$%3 '3%$%3 ,+3 7'$7 7. M3$39'+'+3 "" ,+3 '%+++3 '%+++3 +%$3 ,$ RSUD RSUD K+"+3 S",+39 C. La'a-a' ,)&)+
1. U3,+39-U3,+39 R"$' I3,3%$+ N 6 T+*"3 200 3+39 K%*++3 (L+++3 N9++ R"$' I3,3%$+ T+*"3 200 N 144 T++*+3 L++3 N9++ R"$' I3,3%$+ N C06) 2. U3,+39-U3,+39 N 44 T+*"3 200 3+39 R"+* S+'$ (L+++3 N9++ R"$' I3,3%$+ T+*"3 200 N 1C T++*+3 L++3 N9++ R"$' I3,3%$+ N C0!2) P+"+3 $3+* 3 2 +*"3 16 3+39 T3+9+ K%*++3 (L+++3 Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 4
N9++ R"$' I3,3%$+ T+*"3 16 N 4 T++*+3 L++3 N9++ R"$' I3,3%$+ N 6!) 6!) . U3,+39-U3,+39 N 2 +*"3 2004 3+39 P+'$' K,'+3 (L+++3 N9++ R"$' I3,3%$+ T+*"3 2004 N 116 T++*+3 L++3 N9++ R"$' I3,3%$+ N 441) 4. U3,+39-U3,+39 R"$' I3,3%$+ N 8 T+*"3 2014 T3+39 K+:++3 C. U3,+39-U3,+39 N 2C T+*"3 200 3+39 P+&+3+3 P"$' (L++3 N9++ RI T+*"3 200 N 112 T++*+3 L++3 N9++ RI N C08) 6. P+"+3 P$3+* N 6 T+*"3 2012 3+39 P+'%+3++3 U3,+39-U3,+39 N C T+*"3 200 3+39 P+&+3+3 P"$' (L++3 N9++ R"$' I3,3%$+ T+*"3 2012 N 21C T++*+3 L++3 N9++ R"$' I3,3%$+ N CC!) !. P+"+3 P$3+* N 2 T+*"3 16 3+39 T3+9+ K%*++3 (L++3 N9++ T+*"3 16 N 4 T++*+3 L++3 N9++ N 6!) 8. P+"+3 M3$ K%*++3 RI N 148@MENKES@PER@X@2010 3+39 S+3,+ P+&+3+3 K,'+3 (B$+ N9++ RI T+*"3 2010 N 464) . P+"+3 M3$ K%*++3 RI N 20@MENKES@PER@III@2008 3+39 P%"#"+3 T$3,+'+3 K,'+3 10. P+"+3 M3$ K%*++3 R"$' I3,3%$+ N 6 T+*"3 2014 T3+39 K:+#$+3 R"+* S+'$ D+3 K:+#$+3 P+%$3 11. P+"+3 M3$ K%*++3 RI N 11 T+*"3 201! 3+39 K%+++3 P+%$3 (B$+ N9++ RI T+*"3 201! N 08) 12. K""%+3 M3$ K%*++3 N 1@ M3'%@ SK @ XII @1 T3+39 S+3,+ P+&+3+3 R"+* S+'$ 1. K""%+3 M3$ K%*++3 N 12@M3'%@P@II@2008 3+39 S+3,+ P+&+3+3 M$3$+ R"+* S+'$ 14. K""%+3 M3$ K%*++3 N 26@ M3'% @P @III @ 2008 3+39 R'+ M,$% 1C. K""%+3 M3$ K%*++3 RI N 004@M3'%@SK@II@2012 3+39 P"#"' T'3$% P%$ K%*++3 R"+* S+'$ 16. K""%+3 M3$ K%*++3 R"$' I3,3%$+ N 11@MENKES@SK@X@2004 3+39 K$#+'+3 N+%$3+ P%$ K%*++3 1!. P+"+3 D++* K+"+3 S",+39 N 80 T+*"3 200 3+39 S+3,+ P+&+3+3 M$3$+ R"+* S+'$ U" D++* K+"+3 S",+39 18. P+"+3 D++* K+"+3 S",+39 N 11 T+*"3 2016 3+39 P3"'+3 ,+3 S"%"3+3 P+39'+ D++* K+"+3 S",+39 Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 5
1. P+"+3 B"+$ S",+39 N N 4! T+*"3 200 3+39 R"+* S+'$ U" D++* K+"+3 S",+39 %+9+$ B+,+3 L+&+3+3 U" D++*.
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 6
BAB II KONSEP KOMUNIKASI
S"+ +'$7$+% +3"%$+ $+'+3 '"3$'+%$ 3+"3 '+3+ '$+ %3+39 3$+3&+ 9$" %+#+ '$+ $,+' %+" $'$'+3 +9+$+3+ '$+ '"3$'+%$ ,39+3 &+39 +$3 ,+3 ++'+* 7'$7 ++" $,+'. K"3$'+%$ &+39 +$' $+'+3 +*++3 +9+$+3+ +39-+39 *""39+3 ,39+3 &+39 +$3 3,39+'+3 ++ &+39 ,$'++'+3 ,+3 39+$ +#++3 ,+$ *+ %". K"3$'+%$ +,++* 3+39 "'++3 $37+%$ +9$ $, ,+3 39+*"+3. H+ $3$ "+ "+ %% ,"+ ++* ,$+3+ $373+%$ $'$+3 $, +%++3 ++" $3$ ,$%++$'+3@ ,$+9$'+3 +"$ '++-'++ $3,+'+3 +""3 $%&++ "3"' 3;++$ +*+3+3 %+3+. K"3$'+%$ &+39 +$' +$ +*:+ ++ $*+' $+ %;++ +'$7. H+ $3$ +'+3 339 '+ "3"' 39++$ ;++ +" 39#+'+3 ++" $'$'+3 %%"+". A,+"3 ++ 39$+3 +$3 +,++* %+9+$ $'" ? 1.
K/+)'0&a-0 +,++*
%"+* %% 3&++$+3 $'$+3 ++" $37+%$ ,+$
%%+39 '+,+ +39 +$3 +"$ %"+" ;++ 3" %*$399+ +39 +$3 %" 39$ " ++ &+39 ,$+'%", * 3&++$ $'$+3-$'$+3 ++" $37+%$. (K+",,$3 14S;**3 H"3 O%3 14 K3 /$*$;* 188). 2.
K/+)'0&a-0 E%&"0 +,++* +,++*
%"+* %% 3&++$+3 $'$+3 ++" $37+%$
,+$ %%+39 '+,+ +39 +$3 +"$ %"+" ;++ 3" %*$399+ +39 +$3 %" 39$ " ++ &+39 ,$+'%", * 3&++$ $'$+3-$'$+3 ++" $37+%$. (K+",,$3 14S;**3 H"3 O%3 14 K3 /$*$;* 188). .
S)+$%#P%+$%#0 P%-a'K/+)'0&a"/# +,++*
+39 &+39 3&++$'+3 $%$
3&+++33&+ '+,+ 3$+ %+3@'"3$'+3. H+-*+ &+39 3#+,$ +399"39 #+:+ 39$$ %+3 +,++* 39$$ %+3 ,39+3 #+% $$* ,$+ &+39 %%"+$ ,+3 $3+ '#+%+3 ++'+* %+3 %" %",+* ,$$+ ,39+3 +$'. ('3%$ ','+3 I3,3%$+ *+ 8). 4.
K/+)'0&a"/# a'( $a0&
+,++* '"3$'+ &+39 39"+%+$ +$
39+*"+33&+ "+% ,+3 ,++ 3+39 $37+%$ &+39 ,$%++$'+3 ;++ Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 7
$;++3&+ #+% ,+3 3#+,$ 3,39+ &+39 +$' %++ ,$'37$+%$ * %$ 3$+ %+3 ('"3$'+3). C.
I-0 P%-a'
+,++* $, ++" $37+%$ &+39 ,$%++$'+3 '+,+ '"3$'+3.
P+3#+39 3,'3&+ '39'++33&+ " ,$%%"+$'+3 ,39+3 "#"+3 '"3$'+%$ ,$+ 3&++$+3 3$+3&+. 6.
M%0aSal)#a' P%-a' El%&"#/'0& L0-a' T)l0-a' +,++*
%++3+ '"3$'+%$
,+$ '"3$'+ '+,+ '"3$'+3. M,$+ +3 %+9+$ #++3 ++" %+"+3 &+39 ,$+"$ $%$ 3&+++3 &+39 ,$%++$'+3 39$$ ++" "+3 +$' &+39 ,$%++$'+3 3$+.P%+3 ,++ "+ $+ $%+3 "$% ++" ',"+3&+ %'+$9"%. P+,+ '%++3 3" ,$+ ,++ $,+' ,$9"3+'+3 * 39$$ &+$" %++ '"3$'+%$ +39%"39 ++" ++ "'+ ,39+3 7' &+39 "39'$3 #+,$ "+ "+*+3 %$'+ ('3%$ ','+3 I3,3%$+ *+ 8). !.
P%'%#0+a P%-a'K/+)'0&a' +,++* $*+'@+39 &+39 3$+ %+3.
P3$+ %+3 7"39%$ %+9+$ 3$+ $+. D++ '"3$'+%$ +3 39$$ ,+3 3$+ $+ 9+3$+3 %+3#+39 $;+++3. T+399"39 #+:+ 3$+ +,++* '3%3+%$ "3"' 3$+ %+3 ,39+3 +$' ,+3 $'+3 "+3 +$' '+,+ 39$$. U+3 +$' %+39+ 3$39 %*$399+ %% '"3$'+%$ +39%"39 ,"+ ++* ('3%$ ','+3 I3,3%$+ *+ 8). 8.
U+a' $al0& +,++*
%3@$3,+'+3 ,+$ '"3$'+3 *+,+ %3 %+3
&+39 ,$$+3&+.
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page
A. P#/-%- K/+)'0&a-0
K"3$'+%$ ,++ 7'$7 ++$+ %+3 ,$$+ ,+3 ,$39$ %+9+$+3+ ,$+'%", *
39$$ %+3'"3$'+ %+3
,$$3,+'+3#"$ ,39+3 %"+* "++3 * 3$+ %+3@'3"3$'+3 ,+3 $,+' +,+ +,+ *+3++3 "3"' *+ $" (H+,#+3+ 200 200 ) G+3+ G+3+ $'" $'+3 $"%+%$ %% '"3$'+%$. P%% '"3$'+%$ 7'$7 ,39+3 $3%$ $+ ;++ $7$'+%$ ,+3 '+$7$'+%$. U3"' 3,++'+3 '"3$'+%$ 7'$7 ,$+'"'+3 +"$ $3%$ %+9+$ $'" ? 1. P$ %+3 %;++ $%+3 $'+3 %+3 2. P3$+ %+3 3"$%'+3 %;++ 39'+ $%$ %+3 %" . I%$ %+3 ,$+;+'+3 '+$ (R+, B+;') %;++ 39'+ * 3$+ %+3 4. P$ %+3 $7$'+%$ $%$ %+3 '+,+ $ 3$+ %+3. C. P3$+ %+3 39'+$7$'+%$ "+39 $+
+,+ ,++3 %+3
,39+3 *+%$ $7$'+%$.
U3"' +'"'+3 '"3$'+%$ &+39 7'$7 " ,$*+$'+3 *+ *+ %+9+$ $'" ? +. N+,+ %"++ 8 . K++ '++ ! Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page !
;. B+*+%+ ""* CC S+$3 *+ *+ %" #"9+ ,$"'+3 '+$+3 '"3$'+%$ &+39 $"$ ? 1. T'3$' +3&+ D++ %% +#+ "+'+3 $3+'%$ ,"'+$7 &+39 ,$,++3&+ " +,+3&+ ,$+9 ++" '"3$'+%$ ,$+3+ ,$"'+3 +,+3&+ '$++3 $3'"+ 3$+ @ '"3$'+3 &+39 ,$'+39'+3 ,39+3 +9+$ +3&++3. T"#"+3 +3&++3 +,++* %+9+$ $'" ? +. M3$39'+'+3 +$%$+%$ 3$+ @ '"3$'+3 ,++ %% +#+ 39+#+. . M3$39'+'+3 $3+ ,+3 +%+ $39$3 +*" 3$+ @ '"3$'+3 *+,+ +%++* &+39 $39$3 ,$+*+%. ;. M$3+ 3$+@'"3$'+3 7$'$ ,+3 39+39'+3 + 7$'$3&+. ,. M$$39 ,+3 3"3"3 %% 7$'$ 3$+@ '"3$'+3 . M"%+'+3 *+$+3 3$+ @ '"3$'+3 *+,+ '3% &+39 %,+39 ,$$;++'+3. F"39%$ +3&++3 %+9+$ $'" ? 1. M"+$ +#++3. 2. M3;$+'+3 '3,$%$ +#+. . M$'+3 $+%$. 4. M39++*'+3 +#++3. C. M3,$+93%+. 6. M$*+ %%. !. M39"3,+39 3$+ @ '"3$'+3 "3"' +3&+. 8. M39+"+%$ 3$+ @ '"3$'+3. . M"+$ 3$+ @ '"3$'+3 "3"' ,$%'"%$ T,++ ++ '3$' +3&+ %+9+$ $'" ? 1. P+3&++3 "" S++ P+9$ +,+ &+39 $%+ '+$ +3" 2. P+3&++3 %%$7$'
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 10
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
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 11
D$+ 39$
O* %+&+ 39$
DEN>ODING
EN>ODING
K"3$'+
P%+3
S+"+3
K"3$'+3
G+399"+3
D++ '"3$'+%$ +,+ '++3&+ ,++ $37+%$ $%+3&+ 3++ + 3++ +39 ,. U3"' $7$'+%$ ,+3 39'+$7$'+%$ +'+ '"3$'+3 '"3$'+3 %+$'3&+ 39#+ *""7 ,$ *""7
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 12
B. U'-)# &/+)'0&a-0 A. S" @ '"3$'+
S"
(&+39
3&++$'+3
$37+%$)
+,++*
+39
&+39
3&++$'+3 $%$ 3&+++33&+ '+,+ 3$+. H+-*+ &+39 3#+,$ +399"39 #+:+ 39$$ %+3 +,++* 39$$ %+3 ,39+3 #+% $$* ,$+ &+39 %%"+$ ,+3 $3+ '#+%+3 ++'+* %+3 %" %",+* ,$ $+ ,39+3 +$'. (K3%$ ','+3 I3,3%$+ *+.8) Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 13
K"3$'+ &+39 +$' +,++* '"3$'+ &+39 39"+%+$ +$ 39+*"+33&+ "+% ,+3 ,++ 3+39 $37+%$ &+39 &+39 ,$%++$'+3 ;++ $;++3&+ #+% ,+3 3#+,$ 3,39+ &+39 +$' %++ ,$'37$+%$ * %$ 3$+ %+3 ('"3$'+3) B. I%$ %+3
P+3#+39 3,'3&+ '39'++33&+ " ,$%%"+$'+3 ,39+3 "#"+3 '"3$'+%$ ,$+ 3&++$+3 3$+3&+. C. M,$+ @ %+"+3 ('3$' $%+3 ,+3 "$%+3)
M,$+ +3 %+9+$ #++3 ++" %+"+3 &+39 ,$+"$ $%$ 3&+++3 &+39 ,$%++$'+3 39$$ ++" "+3 +$' &+39 ,$%++$'+3 3$+. B$+ ,++ "+ $+ $%+3 "$% ++" ',"+3&+ %'+$9"%. P+,+ '%++3 3" ,$+ ,++ $,+' ,$9"3+'+3 * 39$$ &+$" %++ '"3$'+%$ +39%"39 ++" ++ "'+ ,39+3 7' &+39 "39'$3 #+,$ "+ "+*+3 %$'+. (K3%$ K,'+3 I3,3%$+ *+.8). M,$+ &+39 ,++ ,$9"3+'+3 "3"' +'"'+3 '"3$'+%$ +,++* 3 %" "' ;, ,+3 ++ +9+. D. P3$+ @ '"3$'+3
P3$+ 7"39%$ %+9+$ 3$+ $+. D++ '"3$'+%$ +3 39$$ ,+3 3$+ 9+3$+3 %+3#+39 $;+++3. T+399"39 #+:+ 3$+ 3$ + +,++* '3%3+%$ "3"' 3$+ %+3 ,39+3 +$' ,+3 $'+3 "+3 +$' '+,+ 39$$. U+3 +$' %+39+ 3$39 %*$399+ %% '"3'+%$ +39%"39 ,"+ ++*. (K3%$ K,'+3 I3,3%$+ *+.8). E. U+3
+$' +,++* %3@$3,+'+3 ,+$ '"3$'+3 *+,+ %3
%+3 &+39 ,$$+3&+. P+,+ %++ +'"'+3 "+3 +$' ,$"'+3 '+"+3 ,++ *+ %+9+$ $'" ? +. >++ $;++ (+'$39)
+%"' ;++ +3&+ ('++3
399"3+'+3 +3&++3 "" ,+3 '++3 +'+$ +3&++3 "'+) 3#+%'+3 '+$7$'+%$ ++*+% $33+%$. . M3,39+ ($%3$39) +%"' 39 '+$+.
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 14
;. >++ 39++$ (%+$3) +9+ ,++ +*+$ &+39 &+39 %$+ ,$ +$' &+39 %"+ (+*+%+ 33 + ,$ +$' "39'++3 '++@'+$+3&+ 9+' ""*). ,. M3#+9+ %$'+ %++ '"3$'+%$ ,39+3 '"3$'+3 (+*+%+ ""*) +9+ $,+' 399+399" '"3$'+%$ $%+3&+ '+3+ '"3$'+3 '$" 39+$'+3 9+' ""* +" ""* +" "'+ ,+3 %$'+ '"3$'+. C. Sa#a" &/+)'0&a-0 %%&"0
S&++ ,++ '"3$'+%$ 7'$7 +,++* ? 1. T+ :+'" 2. A'"+ . L39'+ 4. J+% C. M",+* ,$+*+$ ,$+*+$ * 3$+ %*$399+ ,++ 39"+39$ $39'+ '%++*+3 ('%++*+*++3) D. H)&)+ ala+ &/+)'0&a-0 %%&"0
L$+ H"'" H"'" K"3$'+%$ K"3$'+%$ <+39 E7'$7 ( The 5 Inevitable Laws of Effective Communication
%3%$
) +39'" ,++ %+" '++ &+39 3;33$3'+3
,+$ '"3$'+%$ $" %3,$$ REACH &+39 +$ 39'"* ++"
+$*. K+3+ %%"399"*3&+ '"3$'+%$ $" +,+ ,+%+&+ +,++* "+&+ +9+$+3+ '$+ +$* *+$+3 ;$3+ '+%$* $3+ ',"$+3 %$+$ +399++3 +""3 %3 %$$7 ,+$ +39 J+$3. H"'" '"3$'+%$ 7'$7&+39 ++ +,++*? 1 Res!ect
+,++* 39+39'+3 '"3$'+%$ &+39 7'$7 +,++*
%$'+
39*+9+$ %$+ $3,$$," &+39 3#+,$ %+%++3 %+3 &+39 '$+ %++$'+3. J$'+ '$+ +39"3 '"3$'+%$ ,39+3 +%+ ,+3 %$'+ %+$39 39*+9+$ ,+3 39*33+$ 39*33+$ +'+ '$+ '#+%+3+ &+39
,++ +39"3
39*+%$'+3 %$39$ &+39 +'+3 3$39'+'+3
7'$7$+% '$3#+ '$+ +$' %+9+$
$3,$$,"
+""3
%;++
'%""*+3 %+9+$ %"+* $.
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 15
" Em!ath#
+,++* '+"+3 '$+ "3"' 3+'+3 ,$$ '$+ +,+ %$"+%$ +@+" '3,$%$ &+39 ,$*+,+$ @* +39 +$3. S++* %+" +%&++ "++ ,++ $$'$ %$7+ +$
+,++* '+"+3
'$+ "3"'
3,39+'+3 ++" 39$ $* ,+*"" %" ,$,39+'+3 ++" ,$39$ * +39 J+$3. R+%+ +$ +'+3 3$"'+3 %' ++" 39*+9++3 39*+9++3 ';+&++3 +:'.
,+3 +%+ %' +'+3 +'+3 +39"3
&+39 "+'+3
"3%" "++ ,++ ,++ +39"3
J+,$ %" '$+ +39"3
39$$'+3
'"3$'+%$
++"
%+3 '$+ " 39$ ,+3 3+*+$ ,39+3 ,3 9+3
+$ ;+3 3$+ %+3 '$+. S*$399+ 3+3$3&+ %+3 '$+ +'+3 ,++ %++$'+3
+3+ +,+ *++39+3
%$'9
%$++"
3+'+3 ,+$ 3$+. $ Audible
M+'3+ ,+$ +",$ +3++ +$3? ,++ ,$,39+'+3 ++" ,$39$ ,39+3 +$'. J$'+ +$ +$ '$+ *+"%
3,39+
$*
,+*"" ++""3 +" 3$+ "+3 +$' ,39+3 +$' +'+ +",$ +$ %+3 &+39 '$+ %++$'+3 ,++ ,$$+ * 3$+ %+3. H"'" $3$
39++'+3
+*:+
%+3 *+"%
,$%++$'+3 +"$ ,$+ ++" ,$& ;*+33 ;*+33 %,$'$+3 *$399+ ,++ ,$$+ ,39+3
+$'
*
3$+
%+3. H"'" $3$
39+;" +,+ '+"+3 '$+ 399"3+'+3 +9+$ ,$+ +""3 39'++3
++" ++ +3" +",$ $%"+ &+39 +'+3 +3"
'$+ +9+ %+3 &+39 '$+ %++$'+3 ,++ ,$$+ ,39+3 +$'. 4.
Cla%it# S+$3
+*:+ %+3 *+"% ,++ ,$39$ ,39+3 +$' +'+
*"'" '+ '+ &+39 '+$ ,39+3 $" +,++* '#+%+3 ,+$ %+3 $" %3,$$ %*$399+ $,+' 3$"'+3 "$ $3+%$ ++" +9+$ 3+7%$+3 &+39 +$3+3. K+3+ '%++*+3 3+7%$+3 ++" %+3 &+39 ,++ 3$"'+3 +9+$ 3+7%$+3 +'+3 3$"'+3 ,++' &+39 $,+' %,*+3+ >+$& ,++ "+ +$ '"'++3 ,+3 +3%++3%$. D++ '"3$'+%$ '"3$'+%$ '$+ " 39+39'+3 %$'+ "'+ ($,+' +,+ &+39 ,$""$ Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
++" ,$%"3&$'+3) %*$399+ Page 16
,++ 3$"'+3 +%+ ;+&+ ("%) ,+$ 3$+ %+3 ++" +399+ $ '$+ K+3+ +3+ '"'++3 +'+3 $" %$'+ %+$39 ;"$9+ ,+3 +,+ 9$$+33&+ +'+3 3""3'+3 %+39+ ,+3 +3"%$+% '' ++" $ '$+. 5 Humble
+,++* %$'+ 3,+* *+$. S$'+ $3$ "+'+3 "3%" &+39 '+$ ,39+3 *"'" ++ "3"' +39"3 +%+ 39*+9+$ +39 +$3 $+%+3&+ ,$,+%+$ * %$'+ 3,+* *+$ &+39 '$+ $$'$. S$'+ 3,+* *+$ 3+* &+39 +,+ $3$3&+ +3++ +$3? %$'+ &+39 3"* +&+3$ (,++ +*+%+ +%++3
Custome% &i%st Attitude)
%$'+
39*+9+$
+"
3,39+ ,+3 3$+ '$$' $,+' %39 ,+3 +3,+39 3,+* +39 +$3 +3$ 39+'"$ '%++*+3 + ++7'+3 +* " ,+3 3"* 393,+$+3 ,$$ %+ 39"++'+3 '3$39+3 &+39 $* %+. J$'+ '"3$'+%$ &+39 '$+ +39"3 ,$,+%+'+3 +,+ $+ *"'" '' '"3$'+%$ &+39 7'$7 $3$ +'+ '$+ '$+ ,++ 3#+,$ %+39 '"3$'+ &+39 *+3,+ ,+3 ,+3 +,+ 9$$+33&+ ,++ +39"3 +39"3 #+$39+3 *""39+3 ,39+3 +39 +$3 &+39 3"* ,39+3 39*+9++3 (%;) '+3+ $3$+* &+39
,++
+39"3
*""39+3
#+39'+
+3#+39
&+39
%+$39
39"3"39'+3 ,+3 %+$39 39"+'+3. E. S0a" &/+)'0&a-0
K"3$'+%$ $" $%+ %$7+ $37+%$ (+%"*+3) ,+3 ,"'+%$ (+&+3+3 %$). K"3$'+%$ &+39 %$7+ $37+%$ +%"*+3 ,$,++ "+* %+'$ +,++* ? 1. J3$% +&+3+3 2. J+@:+'" +&+3+3 . P+&+3+3 &+39 %,$+ 4. >++ 3,++'+3 +&+3+3 C. S" +3+$ 393+$ +%"*+3 ,+3 +&+3+3 &+39 ,$$'+3 '$'+ '""*+3 +%"*+3 +%$3 $*$ '++"+3 "+* %+'$. A'%% $37+%$ ,++ ,$* ,39+3 +"$ >"% S$; A,$%%$3 ,+3 /%$. Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 17
S,+39 '"3$'+%$ &+39 %$7+ E,"'+%$ (P+&+3+3 P%$) +,++* ? 1) E,"'+%$ 3+39 + 2) E,"'+%$ 3+39 3&+'$ ) E,"'+%$ +%$3 3+39 ++ &+39 &+39 *+"% ,$*$3,+$ 4) E,"'+%$ 3+39 ++ &+39 *+"% ,$+'"'+3 +%$3 "3"' 3$39'+'+3 "+$+% *$,"3&+ *$,"3&+ +%;+ ,+$ "+* %+'$. A'%% "3"' 3,++'+3 ,"'+%$ $3$ $%+ +"$ + "$ PKRS ( P3&""*+3 K%*++3 R"+* S+'$ ). F. Ha+$a"a' ala+ $%#&/+)'0&a-0
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
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 1
ENIS 9 ENIS HAMBATAN 1.
Ha+$a"a' F0-0& Dala+ P#/-%- K/+)'0&a-0 D0-a$0l0"a-
M"+'+3 #3$% *+++3 "+ 7$%$' $%+3&+ ;+;+ 3,39++3 ("3+ "39") "3+ 3+ "3+ :$;++. M+'+ ,++ *+ $3$ +$' '"3$'+ +""3 '"3$'+3 *+"% %+$39 % +$39 '"3$'+%$ %;++ +'%$+. B+3"+3 +3;+ $3,+ #"9+ +3 3$39 ,++ '"3$'+%$ $3$. >3*? A+$+ ,++ %+39 +:+ ,39+3 +%$3 "%$+ +3#". D++ *+ $3$ +'+ +:+ *+"% %$'+ " ,+3 %+3 +$ "'+3 +$ $,+' +,+ +%$3 +$3. P+:+ *+"% $* +'%$+'+3 " %"++3&+ ++$+ $+ $;++ +,+ +%$3 "3+ "39". B9$" "+ *+3&+ ,39+3 %$ +%$3. A+$+ %$ +%$3 3,$+ "3+ :$;++ +'+ %+$'3&+ $+ 39$+'+3 +3;+ $3,+3&+ ($%+? 9+'+3 +39+3 9+'+3 "") +9+ %$ '"3$'+3 $%+ 3+39'+ ++ &+39 $+ ";+'+3. A+" +%$3 "3+ :$;++ $%+ +:+ '+3 "3"' 3#+*'+3 +,+ %$ '"3$'+3 ++ &+39 %"3&+ $+ ";+'+3. D$%+$$+% ,$$*+ ,+$ +%' 7$%$'3&+ ,++ ,$+9$ 3#+,$ ++ '+9$ &+$" ? a. T)'a N%"#a
S%+39 ,$'++'+3 "3+ 3+ ++$+ '+ '*$+39+3 ,+&+ $*+3&+ %,$'$+3 "+ %*$399+ $,+' ,++ 399"3+'+3 7+%$$+% +,+ ""3&+. M3"" K+"7+3 H++*+3 "3+ 3+ +,++* $3,$$," &+39 $$'$ +* 39$*++3 ++" +'"+%$ 39$*++3 '"+39 ,+$ 6@60 %+* ,$''%$ ++" $,+' +9$ $$'$ 39$*++3. T"3+ 3+ ,$+9$ 3#+,$ ,"+ &+$" ? +. K"+39 +:+% (low vision) &+$" %%+39 ,$'++'+3 '"+39 +:+% $+ +%$* $$'$ %$%+ 39$*++3 %,$'$+3 "+ %*$399+ +%$* %,$'$ $*+ ++" +%$* $%+ ,+'+3 9+ ++" +39. . B"+ (blind ) ) &+$" %%+39 ,$'++'+3 "+ ++$+ $+ %",+* $,+' $$'$ %$%+ 39$*++3 %*$399+ $,+' ,++ ,+'+3 9+ ,+3 +39. Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 1!
>$$-;$$ 7$%$' ? •
M$$'$ ,+&+ ,+&+ ,39+ ,39+ &+39 &+39 %+39+ '"+ %*$399+ ,39+3 ;+ %+3-%+3 +"$ 3,39++3 ,++ ,$'$$ ' +'
•
M$$'$ ,+&+ 39++3 &+39 %3%$$7 %*$399+ ++ &+39 ,$+%+'+3 ,++ ,$'$$ +39%"39 ' +'.
•
K+,+39-'+,+39 '+ %"'+ 39"%+-"%+ ++ ,+3 "%+*+ ++''+33&+.
•
K+,+39-'+,+39 '+ $$'$ $+'" &+39 '"+39 3&++3 $%+ ,$$*+ * +39 3+ +,+ ""3&+ ++" ,39+3 %"+3 blindism ($%+3&+ ? 39'"-'"'+3 '3$39 39939-939'+3 '++ %;++ "+39-"+39 ,39+3 +3+ ,$%+,+$3&+ )
$. T)'a Da&-a
S%+39 ,$'++'+3 39++$ '"3+,+'%++3 ++$+ ,++ '+$3+3 +399+ ""* %+9+$ +'$+ ,+$ "'+ 3&+'$ ""*+3 &+39 %++* 3"' %*$399+ 39+'$+'+3 ""33&+ '+"+3 3+ "3"' +'"'+3 9+'+3-9+'+3 ""* 3" ,+3 "3"' 39$+'+3 3%$ '+"+33&+ ,$"'+3 +&+3+3 '*"%"%. T"3+ ,+'%+ +,+ ,"+ '+9$ &+$" ? +. T"3+ ,+'%+ orthopedic (orthopedically handicapped) &+$" '+ &+39
39++$
'+$3+3
';+;++3
3"
%*$399+
3&+'+3 9+399"3&+ 7"39%$ ""*. K+$3+3 %" ,++ #+,$ +,+ +9$+3 "+39-"+39 - ""* +""3 +,+ ,++* %3,$+3 +$' &+39 ,$+:+ %#+' +*$ +""3 &+39 ,$* '",$+3. >3* ? +3+' $ . T"3+ ,+'%+ %&++7 (neurologically handicapped) &+$" '+$3+3 &+39 #+,$ +,+ +399+ ""* &+39 ,$%+'+3 9+399"+3 +,+ %&++7. S++* %+" '+9$ 3,$+ "3+ ,+'%+ %&++7 ,++ ,$$*+ +,+ +3+' cerebral palsy >$$-;$$ 7$%$' ? •
M$$'$ ';,+%+3 3+ +*'+3 +,+ &+39 %+39+ ;,+%
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 20
•
D%$ '++*+3 ,+3 +%+ ';:+ &+39 3,++ ,$%+$ ,39+3 ',39'$+3 ,+3 "%"*+3.
•
P3&+39'++3 ,+3 3$++3 ++" %"+" '+,++3 %$
•
M$3+ ,+3 3+' +% '+%$*+3 ,+$ %%++ $3$ "+'+3
7+%
,$+3+
%%+39
+'+3
3;+
3&%"+$'+3 ,$$ "3"' ,++ *$," ,39+3 '3,$%$3&+ &+39 %'++39. >$$-;$$ %%$+ ? K' $3$ '"+39 $$'$ +'%% 9+"+3 &+39 "+% '+3+ '++%+3 +'$$+% 9+'3&+. D+3 '+,+39-'+,+39 3++''+3 %$'+ ++*-++* (%$) &+39 $*+3 +3+ %+ &+39 #+%. :. T)'a R)'()
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•
B$;++ '+% ,+3 $,+' #+%
•
S"'+ $*+ 9+' $$ ++" 9+' ""* +3 $;++3&+
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 21
•
T$39+ 39"+'+3 ;+$+3
•
M399"3+'+3 ++ +3" ,39+
•
B$$ %"$39
•
S"'+ +'"'+3 9+'+3 ""*
•
>3,"39 3,$+
•
S"++ %39+"
•
>+,
>$$-;$$ 3+ ? P+,+ ""3&+ %$39 3+"* ;"$9+ *+,+ +39-+39 &+39 +,+ ,$ %'$+3&+ . T)'a ;0:a#a
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
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 22
2.
Ha+$a"a' S%+a'"0& Dala+ P#/-%- K/+)'0&a-0
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
Ha+$a"a' La0''a
A,+ ,++3 *+++3 3$39 "3"' '"3$'+%$ $3+% ",+&+ ,++ +&+3+3 '%*++3 ? +. K"+393&+ 39+*"+3 P"9+% "+* %+'$ &+39 $,+' +#+ 3+39 $+'" ,$$+ ,++ ",+&+ &+39 ,+ ,++ +$" $+'" +%$3 ($%+3&+ ,$+ 3+$'+3) "3"' ++%+3 &+39 %++* ++" 3&+ 39+'$+'+3 3$+$+3 &+39 %++* ,+3 $33%$. . K+'"+3 ,+3 '$,+';+&++3 R*3"9 (10) +* 39$,3$7$'+%$ "#"* +*+ 3&%"+$+3 +*:+ $3,$$," :+$ %++ "+3 +:+ '+ ,39+3 +39 ,+$ ",+&+ &+39 ,+ &+39 '+ $,+' +*" ++" 39$. T+*+-+*+ $3$ +,++* ?
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 23
- Ketakutan ? %$+ +39 +3,+39 +39 +$3 %+9+$ ,+ ,+3 * '+3+ $" +*+&+. B$+%+3&+ '$'+ +39-+39 3#+,$ $* +$' 393+ %+" %++ +$3 '+'"+3 %;++ +*+ 39*$+39 *+3&+ "3"' "3"' ,$9+3$'+3 * '++ ,$%"'+$. -
Tidak menyukai ?
+39-+39 ,+$ ",+&+ &+39 ,+ %$39
;"$9+ ,+$ +%$39- +%$39 +39 +$3 +'+3 $3,+'+3 ,+3 $7 '+ '+3+ '+ '"+39 $$'$ $37+%$ - Penerimaan ? $+%+3&+ #$'+ ,"+ +39 ,+$ +9+$ ",+&+ &+39 ,+ 39+++3 ;"'" +$' %++ $, :+'" - Respect ? #$'+ $3,$$," ,+$ +9+ ",+&+ $'$+3 "'+ +'+3 "39'$3'+3 '+ "3"' $*+ ,+3 39+9"$ '"+$+% ,++ %+" %++ +$3 - Percaya ? +39 ,+$ +9+ ",+&+ +* 39*+$%'+3 ;"'" :+'" %++ &+39 '"+$+% '+ $+%+3&+ +" %+$39 ;+&+ - Menyukai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
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 24
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
B+*+%+ +%$39 "+'+3 *+++3 ,++ '"3$'+%$ &+39 +3&+' #+,$ ,++ +'$' ','+3. A,+3&+ +%++* *+++3 +*+%+ +%$39 ,++ 3#+,$'+3 39*++39 #+,$3&+ '"3$'+%$ &+39 7'$7 +3+ "9+% '%*++3 +3+ "9+% '%*++3 ,39+3 +%$3 ++""3 $*+'-$*+' '+$ +$33&+.
-
B,+ ,$+' ,+3 9$3+$%
-
I,$ ,+3 $;++ #++3+3.
B+*+%+ +%$39 ,$+' ,+3 9$3+$%. B+*'+3 '$'+ "9+% '%*++3 ,+3 +%$3 $;++ +*+%+ &+39 %++ '%++*+*++3 ,++ "3;". N+"3 '$'+ +%$3 ,++39 ,+$ 39++ ++" "+* +399+ ,$+3+ +*+%+ $399$% "'+3 +%$ +*+%+ '+ *+++3 +*+%+ &+39 ,$*+%$'+3 ,++ +:+ '"3$'+%$ *3$ 39*+%$'+ 7"%+%$ ,+3 '37$'. U3"' '"3$'+%$ %;++ 7'$7 ,39+3 +%$3 &+39 $,+' +*$ ,++ +*+%+ +%$39 ,$"'+3 +,+3&+ %+39 3#+* +*+%+ +%$39. S+39 #"" +$ ,++ +3" "9+% '%*++3
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 25
+%$3 ,+3 '"+9+ +%$3 ,++ 39++%$ ';+%+3 ,+3 7"%+%$ &+39 ,$*+%$'+3 * *+++3 +*+%+ *. P,++3 ,++ %%$ ,+3 *+++3 K$'+ +39-+39 ,+$ ",+&+ &+39 ,+ 3;+ "3"' '"3$'+%$ "+&+ +$' '+ ,++ ,$9+9+'+3 * '%++*+*++3 ,+3 '37$' +*'+3 *+ %$"%. D$ $,+39 '%*++3 %$"+%$ +:++3 %$39 #+,$ '%++*+*++3 '$'+ "9+% '%*++3 ,+3 +%$3 $$'$ %%$ ,+3 *+++3 &+39 +,+ +'$+3&+ #+,$ %++* 3+7%$+3 +3++ %+" %++ +$3. H+++3 +*:+ +%$3 $$'$ +:+ ,+3 ,' #"9+ ,++ 3&+'+3 +%++* '"3$'+%$ $3+% ",+&+. S+9+$ ;3* +%$3 J+39 +,+ ""3&+ $*+ +399+ '"+9+ '+ "3"' %+9$+3 %+ +:++3 '+ ,+$+,+ '+,+ +:+ G. Da+a& -ala, ala+ $%#&/+)'0&a-0<
1. M3$"'+3 '#+,$+3 $,+' ,$*++'+3 *+ $3$ ,$%+'+3 '+3+ %++* ,++ 39+$ $3,+'+3. 2. M3$"'+3 '37$' +3++ 3&++$ $+ ,39+3 3$+ $+. H+ $3$ ,++ 39+"*$ "" +&+3+3 &+39 ,$+'%+3+'+3 ,$ R"+* S+'$. H. Kla-00&a-0 K/+)'0&a-0
1. D+$ %9$ %$7+3&+ +. K"3$'+%$ + K"3$'+% ,++ ,$+'"'+3 %;++ +39%"39 ++" +"$ %++3+ '"3$'+%$ %$ 3. K$*+3 ,+$ '"3$'+%$ $3$ +' +,+ '+39%"39+33&+ &+'3$
,$+'"'+3 %;++ ++ "'+
%*$399+ "+3 +$' ,++ ,$* %;++ +39%"39 ,++ 3"' %3 ,+$ $*+' '"3$'+3. K"3$'+%$ + $3$ *+"% *+$'+3 +$ ,3+$ ,+3 '3+$7 '%+ '++ $;++ $33+%$ '#+%+3 ,+3 '$39'+%+3 %+ :+'" ,+3 '%%"+$+3. J3$% '"3$'+%$ $3$ %$39 ,$9"3+'+3 ,++ +&+3+3 ,$ R"+* S+'$ ,++ *+ "'++3 $37+%$ Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 26
%;++ + "++ $;+++3 ,39+3 ++ "'+. K"3$'+%$ $3$ $+%+3&+ $* +'"+ ,+3 + :+'". K$*+3 ,+$ '"3$'+%$ '"3$'+%$ $3$ +,++* "39'$3'+3 %$+ $3,$$," "3"' %3 %;++ +39%"39. H+-*+ &+39 *+"% ,$*+$'+3 ,++ '"3$'+%$ + ? 1) M+*+$ +$ ,3+$7 ,+3 '3+$7 A$ ,3+$7 $'+3 39$+3 &+39 %++ ,39+3 '++ &+39 ,$9"3+'+3 %,+39'+3 +$ '3+$7 "+'+3 $' $+3 +%++3 ++" $, &+39 ,++ ,++ %"+" '++. M$%+3&+ '++ 5'$$%. S;++ ,3+$7 '$$% +$ ;,+% +$ +:+ 399"3+'+3 '++ '$$% "3"' 3#+%'+3 '+,++3
&+39 3,'+$
'+$+3.K$'+ '"3$'+%$ ,39+3 +%$3 3+9+ ,$% *+"% *+$-*+$ $$* '++-'++ %*$399+ $,+' ",+* "3"' ,$%++*+$'+3 "++ %++
3#+%'+3
+%$3
393+$
'3,$%$ '%*++33&+ ,+3 %++ +$. 2) K%+ '++ ",+* ,$+*+$ K"3$'+%$ $,+' +'+3 *+%$ #$'+ 39$$ %+3 $,+' +" 3#+*'+3 '++ ,+3 ";++3. K+"+3 ,++ 39+*"+3 '%+ '++ '*"%"%3&+ &+39 *""39+3 ,39+3 ,"3$+ ,$% +3 3$39 ,++ '"3$'+%$ +. B+3&+' $%$+* '3$% &+39 ,$9"3+'+3 * 3+9+ ,$% ,$ "+* %+'$ $%+3&+ $%$+* 5auskultasi +'+3 $* ",+* ,$+*+$ * +%$3 $+ ,$";+'+3 ,39+3 399"3+'+3 '%+ '++ 53,39+'+3. ) I33+%$ P$;+++3 %%+39 ,++ ,$+$'+3 ,+%+'+3 +,+ $33+%$ ++" 3+,+. S%+39 &+39 $;++ ,39+3 3+,+ &+39 $399$ 3"3#"''+3 +*:+ +39 %" %,+39 ++*. S+$'3&+ %%+39 &+39 $;++ ,39+3 3+,+ $+39 3"3#"''+3 +*:+ +39 %" %,+39 9$+. P"9+% ,+3 3+9+ ,$% "+* %+'$ *3,+'3&+ 3#+9+ $33+%$ &+39 3"3#"''+3 *+$+3 ,+3 '""%+3 '+,+ +%$3.
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 27
. K"3$'+%$ + K"3$'+%$ &+39 399"3+'+3 %+3-%+3 "3"' "'$%'+3 %"+ $%$:+ '"3$'+%$ ,$ "+ '++-'++ ";+ ,+3 "$%. M"+'+3 %% '"3$'+%$ ,$+3+ %+3 ,$%++$'+3 $,+' 399"3+'+3 '++-'++.
K"3$'+%$ $3$ +,++* ;++ &+39 +$39
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
7+'
&+39 3+$'
*+$+3 ,++ '"3$'+%$ +3+ $+,$. P3+$+3 7$%$' ;++ +'+$+3 ,+3 ;++ *$+% +'+3 3"3#"''+3 '$+,$+3 %%+39.T3+9+ ,$% &+39 *+$'+3 3+$+3 ,$$ ,++ 3+$'+3 ;$+ 7%$3+$% &+39 %$$7. ) N+,+ %"++ ++" $33+%$ $33+%$ $;++ I33+%$ $;++ 39+"* *+,+ +$ %+3 &+39 ,$%++$'+3 * %%+39 '+,+ $*+' +$3. O* %+ $" 393,+$+3 %$ % $ "+'+3 7+' &+39 %+39+ 3$39 ,++ '"3$'+%$. '"3$'+%$.
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 2
;) E'%%$ :+#+* K3,$%$ +%++3 %%+39 ,++
,$'+*"$ +"$
'%%$ :+#+. S+'$ %"%+* %3+39 +'" 39$ #$#$' ,+3 %+9+$3&+ ,++ ,$'+*"$ ,+$ '%%$ :+#+*.
E'%%$
:+#+* %$39 ,$9"3+'+3 %+9+$ ,+%+ ,++ 33"'+3 3,++ %%+39 '$'+ '"3$'+%$ '"3$'+%$ ++ "'+. ;. K"3$'+%$ T"$% K"3$'+%$ &+39 ,$ +'"'+3 ,39+3 +3+++3 "$%+3 +3+ +,+3&+ $;+++3 %;++ +39%"39 ,39+3 399"3+'+3 +*+%+ &+39 %$39'+ #+% ,+3 ,++ ,$39$ * 3$+ . M"+'+3 '"3$'+%$ &+39 3&++$+3 %+3 %;++ "$% +$' +3"+ +""3 +"$ ,$+ %$ +$ %"+ ,$+ ;+'. +$33&+. P$3%$-$3%$ '"3$'+%$ "$% &+$" ? •
L39'+ ? $%$ %+3 $37+%$ ,+3 ,"'+%$ %%"+$ '""*+3 +%$3 ,+3 +%&++'+
•
R$39'+% ? %%"+$ ,7$3$%$%,""#"+3 '"3$'+%$
•
P$+39+3 ? %%"+$ ,39+3 3$+$ %$"+%$ ,+3 '+"+3
•
K3'$ ? %%"+$ ,39+3 '3&+++3 &+39 %3+3&+
•
J+% ? ,++ ,$+;+
•
S+3 ? %%"+$ $'+ ,+3 3+
•
B3+ ? #+% %$++ &+39 +'"'+3 '"3$'+%$ 3++ ,+3 ,$+3,+ +39+3$ ,++ 7 &+39 +* ,$3"'+3
D++ R"+* S+'$ '"3$'+%$ "$% ,++ "+ ;+++3 '+39+3 +%$3 ;+++3 ,$% ++3 +:+ ,+3 ;+++3 +$33&+ &+39 $$'$ 7"39%$ %+9+$ $'" ? •
S+9+$ +3,+ "'$ "$% 3$' 3$ ' $%+3&+ %"#"+3 +%$.
•
A+ 39$39+ @ $'$ $++3+ ,$"'+3 $%+3&+ %"+ &+39 +* ,$+%$'+3.
•
D'"3+%$ *$%$% $%+3&+ '+ ,$% +%$3.
•
J+$3+3 '++3+3 $%+3&+ %"+ '+39+3 #++3.
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 2!
•
P,+3 ++" ,+%+ $3,+' $%+3&+ %"+ '""%+3 %"+ $3+* %"+ 39+39'++3 39+39'++3 SPO. SPO.
K"3"39+3 '"3$'+%$ '"3$'+%$ "$% •
A,+3&+ ,'"3 "
%$•
S+9+$ "'$ 3$++3 ,+3 39$$+3@ +3%7
•
D++ 3&++$'+3 $, &+39 "$
•
M$'+3 +3+$%+ +"+%$ ,+3 $39'+%+3
•
M3&+'+3 $37+%$ '+,+ '*++&+' ++$
•
D++ 39+%'+3 3+7%$'+3 ,+3 3#+%'+3 '"3$'+%$ $%+3
•
M3"' ,+%+ '3+' ++" #+3#$+3
•
U3"' 3$$+3 ,+3 "'$ ,$ 39+,$+3
,. K"3$'+%$ $%+3 M"+'+3 '"3$'+%$ &+39 &+39 ,$%++$'+3 %;++ $%+3 (SBAR) 2. D+$ %9$ ++*3&+ +. K"3$'+%$ K ++% . K"3$'+%$ K +:+* ;. K"3$'+%$ H$3+ ,. K"3$'+%$ S+" A+* . K"3$'+%$ D"+ A+* . M3"" K%$+33&+ +. K"3$'+%$ F+. S"+" %% '"3$'+%$ &+39 &+39 %$7+ %$ ,+3 $+%+3&+ ,$+'"'+3 ,$ ,++ +9+ 7+ +"$ 9+$% $3+*
++" %$7+3&+
$3%"'$7. . K"3$'+%$ I37+. K"3$'+%$ +3++ +39 &+39 +,+ ,++ %"+" 9+3$%+%$ +'+3 +$ $,+' ,$3;+3+'+3 ++" $,+' ,$3"'+3 ,++ %"'" 9+3$%+%$
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 30
4. B,+%+'+3 '+,+ 3$+ %+3 ++" '"3$'+3 +. K"3$'+%$ I3+%3+ P399"3++3 +*+%+ ++" $'$+3 &+39 #+,$ ,$ ,++ ,$$ '"3$'+ %3,$$ +3++ $3,$$," ,39+3 T"*+33&+. K"3$'+%$ $3+%3+ "+'+3 '$++3 $33+ %;++ +'$7 ,+$ $3,$$," ,++ %%+3 %$$' ,+$ %+3-%+3. S+39 $3,$$," 3#+,$ 39$$ %'+$9"% 3$+ %+3 $'+3 "+3 +$' +9$ ,$$3&+ %3,$$ ,++ %% $33+ &+39 '+3#"+3. . K"3$'+%$ I3%3+ K"3$'+%$ $3%3+ +39%"39 ,39+3 ,"+ ++* +3++ '"3$'+ ,+3 '"3$'+3 +3++ %+39 3+9+ ,$% ,39+3 +3 %#+:+ ++" +3++ %+39
3+9+ ,$% ,39+3 +%$3.
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
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 31
. K"3$'+%$ O9+3$%+%$ M"+'+3 '"3$'+%$ &+39 ,$+'"'+3 ,++ %"+" 9+3$%+%$ ++" +3+ 9+3$%+%$ +$' %;++ 7+ +""3 $37+. K"3$'+%$ 9+3$%+%$ +,+ ""3&+ +*+% 3+39 %"'" ,+3 7"39%$ 9+3$%+%$ %+ *""39+3 +3++3"%$+. 7.
K"3$'+%$ M+%%+ K"3$'+%$ $3$ $+'+3 %#"+* %+ '"3$'+3 *93 &+39 %+ ,$ %"+" :$+&+* 99+7$% &+39 &+39 "+% ,+3 '3$39+3 +,+ %+3 '"3$'+3 '"3$'+3 &+39 %++.
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 32
BAB III GAMBARAN KOMUNIKASI DI RSUD SUMEDANG
A. POPULASI
R"+* %+'$ 3+'+3 "+%$ &+39 ,$+&+3$ ,+%+ ++% ,9+7$ &+39 ,$"+$'+3 3"" "%$+ 3$% +9++ $39'+ 3,$,$'+3 %+ +*+%+ &+39 ,$9"3+'+3 +%"'
*+++3 '"3$'+%$. B,+%+ ++% +3+$%$% ,++
"+%$ &+39 ,$+&+3$ "+* %+'$ 3+'+3 %+9$ '"3$'+%$ ,39+3 +%&++'+ 399"3+'+3 ,+3 '"3$'+%$ 7'$7. P"+%$ +,++* %'' +39 ,$ %"+" + 3" &+39 "3&+$ ;$$ ;$$ 3". P+%+ 1 U3,+39-"3,+39 N. 2 T+*"3 2004 2004 T3+39 P+'$' K,'+3 3#+%'+3 %0'0-0
a-0%'
+,++* %$+ +39 &+39 +'"'+3
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edoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 33
. P39+*+3 ,++ ,+3 33"+3 %+%++3@+9 *+"% $'+3 9+++3 ,++ $+3 $37+%$ &+39 + ,+3 ;+. 4. P%% $,3$7$'+%$ *+,+ '"3$+% ,+3 "+%$ ,$+'"'+3 * +9$+3 H"+% ,+3 PKRS RSUD K+"+3 S",+39. S+9+$ 9+++3 393+$ '+,++3 "" :$+&+* K+"+3 S",+39 '+$ "+$'+3 %+9+$ $'" ? Kabu"aten $ndramayu Kabu"aten Subang
Kec. Suriah Kec. Buahdua
Kec. Tanjungmedar
Kec. Conggeang
Kec. Ujungjaya
Kec. Tanjungkerta Kec. Tanjungsari Tanjungsari Kec. Sukasari
Kec. Jatinangor
Kec. Cimalaka
Kec. Tomo
Kec. Paseh
Kabu"aten #ajalengka
Kec. Kec. Kec. Rancakalong Sumedang Cisarua Kec. Utara Situraja Kec. !aneas
Kec. Pamulihan
Kec. Sumedang Selatan Kec. Cimanggung
Kec. Jatigede
Kec. Cisitu Kec. armaraja
Kec. Jatinunggal Kec. Cibugel
Kabu"aten Bandung
Kec. Wado
Kabu"aten !arut
K+"+3 S",+39 +' +3++ 644-!08 L$3+39 %++3 ,+3 10!21-10821 B"#" T$" ,39+3 "+% :$+&+* 1C2.220 H+ &+39 ,$$ ,+$ 26 K;+++3 ,39+3 2!2 ,%+ ,+3 ! '"+*+3. K+"+3 S",+39 $$'$ ++% :$+&+* +,$3$%+$7 %+9+$ $'"? S+* U++
K+"+3 I3,++&"
S+* S++3
K+"+3 G+"
S+* B++
K+"+3 B+3,"39 ,+3 K+"+3 S"+39
S+* T$"
K+"+3 M+#+39'+
P"+%$ +%$3 "+* %+'$ "" ,++* '+"+3 '+"+3 %",+39 %",+39 %+9$+3 %+ +,++* 3,","' '+"+3 %",+39 ,+3 ,+$ ,++ &+39 +,+ +*:+ 39"3#"39 +,+ "+ &+39 ,++39 ,+$ "+ '+"+3 %",+39 &+$" G+" +#+39'+
%"+39
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
,+3
$3,++&". Page 34
Data populasi pasien pasien pasien rumah sakit sakit umum daerah kabupaten kabupaten sumedang menurut menurut asal daerah: ASAL DAERAH L"+ %",+39
a'
F%$ F %$
Ma#
A#
M%0
)'
)l
A()-"
S%
O&"
N/
D%-
+l,
S"+39
31
322
334
33=
326
24
37=
387
345
418
31
358
4.221
M+#+39'+
251
21=
242
17
215
176
236
257
17
262
286
225
2.754
B+3,"39
74
5
4
112
1
1=7
132
78
4
135
125
113
1.25=
G+"
12
17
3=
21
22
15
1
1
18
16
1
12
22=
I3,++&"
35
1=
18
1
1
11
15
22
21
21
12
17
22=
>$+3#"
13
17
18
17
18
13
12
14
1=
16
15
14
177
T+%$'++&+
18
8
8
8
17
14
5
5
16
7
14
12
J+'++ T$"
4
2
7
1=
15
1=
18
7
11
13
12
13
122
>$+
%$15
15
13
1=
3
3
12
4
7
7
1=7 1==
B9
14
12
3
8
12
4
14
1
6
6
11
K+ >$+*$
5
7
8
5
6
6
8
3
3
1=
11
17
8
T+399+39
1=
6
8
8
7
15
1
6
5
8
3
86
>$3
11
6
8
4
8
1=
8
2
5
1
4
76
B+3,"39 B++
2
2
1=
6
6
4
1
2
3
5
16
66
K+ D'
3
2
1
3
7
11
3
6
7
5
6
63
K++:+39
7
4
1
5
1
8
8
3
5
1=
3
5
6=
J+'++ B++
6
6
6
3
1
2
8
5
3
6
8
5
5
K+ B'+%$
3
2
3
4
1
1=
8
=
7
5
6
1=
5
B'+%$
3
3
3
3
2
8
7
3
1
7
4
7
51
K"3$39+3
5
1
=
5
3
3
4
8
1
6
6
8
5=
K+ S"'+"$
6
2
2
7
3
3
3
3
3
5
2
5
44
P":+'++
3
1
4
2
2
2
2
3
2
2
5
6
34
J+'++ S++3
3
3
1
4
1
1
=
=
2
3
=
27
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 36
ASAL DAERAH
a'
F%$ F %$
Ma#
A#
M%0
)'
)l
A()-"
S%
O&"
N/
D%-
+l,
L+'
3
2
2
1
2
4
1
1
1
2
=
3
22
S"'+"$
=
2
1
2
5
2
2
=
1
1
3
3
22
J+'++ U++
2
3
2
2
=
4
2
=
3
=
3
=
21
B%
3
2
2
3
1
=
=
=
=
=
2
7
2=
B+3&":+39$
=
=
=
=
=
=
=
2
4
5
4
4
1
J+'++ P"%+
1
=
2
=
2
1
2
3
5
2
=
1
1
P+3,9+39
=
1
1
2
=
=
1
4
2
3
1
2
17
K+ B9
1
=
1
=
3
3
2
1
2
1
1
=
15
B+3&"+%
=
=
=
=
=
2
4
1
1
1
4
=
13
P+39+3,++3
=
=
1
3
1
1
1
=
1
3
1
1
13
>$+;+
=
1
2
=
=
=
=
2
4
3
=
=
12
K+ >$3
1
1
=
3
1
2
1
1
1
=
=
1
12
B3,:%
=
=
=
=
=
=
1
3
4
3
=
=
11
B39'""
1
=
=
=
4
4
=
=
=
=
=
=
P'+39+3
=
1
=
=
=
=
=
2
1
2
1
2
T9+
2
1
=
=
1
2
=
1
=
=
=
=
7
/3%
=
=
=
=
=
=
=
3
1
3
=
=
7
K+ B+3#+
=
=
=
=
=
=
3
=
=
=
3
=
6
S+39
=
=
=
2
=
=
1
=
=
2
1
=
6
K+ S++$9+
=
1
3
=
=
=
=
=
=
=
=
=
4
G9+3
=
=
=
=
=
=
=
1
1
=
=
1
3
J
=
=
=
2
=
=
=
=
1
=
=
=
3
K3,+
=
=
=
=
=
=
=
=
=
=
=
3
3
K+ >$93
=
=
1
=
=
=
=
1
1
=
=
=
3
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 37
ASAL DAERAH
a'
F%$ F %$
Ma#
A#
M%0
)'
)l
A()-"
S%
O&"
N/
D%-
+l,
K+ S++39
=
1
=
=
=
1
=
=
1
=
=
=
3
S+3
=
=
=
=
=
=
2
=
=
=
=
1
3
B+,"39
=
=
=
=
=
2
=
=
=
=
=
=
2
B+39'+
2
=
=
=
=
=
=
=
=
=
=
=
2
D+'
=
=
=
=
=
=
1
1
=
=
=
=
2
D'
1
=
=
=
=
1
=
=
=
=
=
=
2
G"3"39 K$,"
=
1
=
=
=
=
=
=
=
=
=
1
2
K"3
=
=
=
=
=
=
=
=
=
=
2
=
2
K+3
=
=
=
=
=
=
1
=
=
=
=
1
2
K+ M++39
=
=
=
=
=
=
=
=
=
=
=
2
2
K+ S+39
=
=
=
=
=
1
=
1
=
=
=
=
2
K$3;$
=
=
=
=
=
=
=
2
=
=
=
=
2
L+39+3
=
=
=
=
1
1
=
=
=
=
=
=
2
L+"39 S++3
=
=
=
=
=
=
=
1
1
=
=
=
2
M+9+39
=
=
=
=
=
1
1
=
=
=
=
=
2
O9+3 K$39 U"
=
=
=
=
=
=
1
1
=
=
=
=
2
P++39
=
=
1
=
=
=
=
=
1
=
=
=
2
S++39
=
=
1
=
=
=
=
1
=
=
=
=
2
S+93
=
=
=
=
=
=
1
=
=
=
1
=
2
S"'*+#
=
=
=
=
=
=
=
=
=
=
1
1
2
A;* T+$+39
=
=
=
=
=
=
=
=
=
=
1
=
1
A;* U++
=
=
=
=
=
=
=
1
=
=
=
=
1
B++
=
=
=
=
=
=
=
=
=
=
1
=
1
B$"39
1
=
=
=
=
=
=
=
=
=
=
=
1
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 3
ASAL DAERAH
a'
F%$ F %$
Ma#
A#
M%0
)'
)l
A()-"
S%
O&"
N/
D%-
+l,
B#39
=
=
=
=
=
=
=
=
=
1
=
=
1
B"39
=
=
=
=
=
=
=
=
=
=
=
1
1
B"39
=
=
=
=
=
=
=
1
=
=
=
=
1
D3+%+
=
=
=
=
=
=
=
=
=
=
1
=
1
F+'7+'
=
=
=
=
=
=
=
=
=
1
=
=
1
G%$'
=
=
=
=
=
=
1
=
=
=
=
=
1
G"3"39+%
=
=
=
=
=
=
=
1
=
=
=
=
1
H++*+ %++3
=
=
=
=
=
=
=
1
=
=
=
=
1
H++*+ %++3
=
=
=
=
=
=
=
1
=
=
=
=
1
H"" %"39+$ "++
=
=
=
=
=
=
=
1
=
=
=
=
1
J+3+
=
=
=
=
=
=
=
=
=
=
1
=
1
J++
=
=
1
=
=
=
=
=
=
=
=
=
1
K+$+3+
1
=
=
=
=
=
=
=
=
=
=
=
1
K++39+
=
=
=
=
1
=
=
=
=
=
=
=
1
K++39+3&+
=
=
=
=
=
=
=
=
1
=
=
=
1
K+ B$+
=
=
=
=
=
=
=
=
1
=
=
=
1
K+ %"++"+
=
=
=
=
1
=
=
=
=
=
=
=
1
K"3 P9
=
1
=
=
=
=
=
=
=
=
=
=
1
K"+39
=
=
=
=
=
1
=
=
=
=
=
=
1
L+*+
=
=
=
=
=
=
=
=
=
=
=
1
1
L+"39
=
=
=
=
=
1
=
=
=
=
=
=
1
L+"39 T$"
=
=
=
=
=
=
=
=
=
=
1
=
1
M++39
=
=
=
=
=
=
=
=
=
1
=
=
1
M+"'" T39+*
=
=
=
1
=
=
=
=
=
=
=
=
1
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 3!
ASAL DAERAH
a'
F%$ F %$
Ma#
A#
M%0
)'
)l
A()-"
S%
O&"
N/
D%-
+l,
M3+,
=
=
=
1
=
=
=
=
=
=
=
=
1
M"++ #+$
=
=
=
=
1
=
=
=
=
=
=
=
1
M"+ J+$
=
=
=
=
=
=
=
=
=
=
=
1
1
O9+3 '$39 I$
=
=
=
=
=
1
=
=
=
=
=
=
1
P+,+39 P+$++3
=
=
=
=
=
=
=
=
=
1
=
=
1
P+'+%+3
=
=
=
=
=
=
=
=
=
=
1
=
1
P+"+
=
=
=
=
1
=
=
=
=
=
=
=
1
P'+3+"
=
=
=
=
=
=
=
=
1
=
=
=
1
P":#
=
=
=
=
=
=
=
=
=
=
1
=
1
T++3"$ U++
=
=
=
1
=
=
=
=
=
=
=
=
1
/+73
=
=
=
=
=
=
=
=
=
=
=
1
1
1
!!2
84
812
!8
!
81
!
1022
84
14
1=.42=
S",+39 S++3
3.364
2.32
3.45=
3.=32
3.225
2.48=
3.17
3.223
2.84=
3.327
3.322
2.8=
37.282
S",+39 U++
2.43
2.73=
3.==1
2.868
3.12=
2.266
2.32
2.4
2.738
3.252
3.124
2.816
34.73
>$++'+
T+
1.467
1.45
1.64=
1.34
1.58=
1.183
1.513
1.511
1.31
1.6=
1.726
1.534
18.==7
T+3#"39%+$
4=
848
1.=23
887
3
675
12
47
4=
1.=3=
8
866
11.=5=
S$"+#+
17
816
54
85=
854
684
53
33
824
85
5
855
1=.584
P+"$*+3
812
714
814
747
7=
618
81
=1
777
26
848
826
.664
T+3#"39 K+
782
743
835
737
765
567
843
835
78=
7
822
754
.262
P+%*
834
682
777
7==
728
578
7=
858
684
834
75=
686
8.=1
G+3+%
757
67=
7=1
681
78=
538
743
721
6==
741
723
62
8.347
R+3;+'+39
645
516
641
57
642
484
631
64
58
654
687
63=
7.347
D+++#+
54
514
61
567
684
453
631
52
53=
6
647
588
7.=55
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 40
ASAL DAERAH
a'
F%$ F %$
Ma#
A#
M%0
)'
)l
A()-"
S%
O&"
N/
D%-
+l,
B"+*,"+
522
5==
586
532
562
421
565
588
51
581
668
551
6.55
>$%$"
581
524
56
5=5
512
426
565
577
546
6==
576
41
6.472
>399+39
52
48
58=
527
525
436
533
535
48
586
54=
532
6.31=
J+$3"399+
472
44
5=6
427
5=6
31
482
5=5
43=
546
566
481
5.68
/+,
515
47
41
435
474
366
48
474
413
471
422
38=
5.418
>$%+"+
37
374
425
35
31
32=
418
437
36
466
477
45=
4.46
J+$3+39
442
425
443
4=2
45=
3=4
375
37
351
45=
372
358
4.76
>$+399"39
316
311
335
342
3=3
228
35
333
313
354
331
31=
3.835
T+3#"39,+
285
22
281
235
3=4
2==
3=5
3=2
276
385
411
266
3.542
S"'+%+$
17
15
222
1=
187
163
2=1
225
14
226
234
2=7
2.441
>$"9
14=
142
15=
164
121
4
12
173
15
16
15
162
1.852 1.85 2
U#"39 J+&+
1=8
124
115
127
117
83
11
131
8
124
123
116
1.385
T
11
3
116
4
113
85
13=
1=4
1=6
134
115
112
1.321
S"$+3
1
76
143
6
1=3
73
88
127
7
153
113
1=7
1.24
J+$9,
=
83
11=
7
1=
76
1==
3
5
8
1
63
1.=87 1.=8 7
X. T+3+ K+39+
=
3
1
1
2
1
4
5
4
3
1
2
27
T+
18.8C
1!.18
1.C28
1!.C
18.40
14.121
18.!0
1.062
1!.1!0
20.22
1.!6
1!.!2C
21176
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 41
Da"a P/)la-0 Pa-0%' Pa-0%' R)+a, Sa&0" U+)+ Da%#a, Ka$)a"%' S)+%a'( M%')#)" %'0- K%la+0' ? P%#0/% Ta,)' 2=17
ENIS KELAMIN
J+3
F
M+
A
M$
J"3
J"
A9"%
S
O'
N
D%
T+
L
8.1C8
!.6
8.4!8
!.602
8.01
6.16
8.24
8.281
!.466
8.8C2
8.C01
!.C48
4.!2C
P
11.612
10.C2
11.88
10.802
11.!0!
8.6C8
11.660
11.6!1
10.4!
12.!
12.2!6
11.00
14.860
.T+3+ K+39+3
2
0
1
1
0
0
0
1
0
2
1
11
T/"al
1.772
17.55
2=.377
18.4=5
1.738
14.854
1.=
1.53
17.63
21.251
2=.78=
18.63
22.56
umber : !ank Data ub" !ag Program
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 42
Da"a /)la-0 a-0%' a-0%' #)+a, -a&0" )+)+ a%#a, &a$)a"%' -)+%a'( +%')#)" %'00&a'< %'00&a'< TAHUN 2=17 '- %'00&a'
a'
F%$
Ma#
A#
M%0
)'
)l
A()-"
S%
O&"
N/
D%-
T/"al
SD
!.81
6.!2!
!.!
6.640
!.CC0
C.41
!.6!1
!.C6
6.841
8.044
!.8
!.0C
86.212
SMA
4.8C0
4.2
C.2C6
4.6!4
4.8!
.806
C.008
C.060
4.400
C.10
C.1C0
4.6C
C!.24 6.01
SMP
.12
2.8
.1C
2.C
.0C!
2.C
.011
.0!6
2.!2
.28
.22
2.22
X.TANPA KETERANGAN
1.48C
1.408
1.6C6
1.
1.4!2
1.0C2
1.CC2
1.CC
1.11
1.6C
1.612
1.40
1!.CC0
BELUM SEKOLAH
1.28
1.080
1.4!
1.48
1.46
1.1!0
1.0
1.2
1.4
1.C0C
1.6
1.264
1C.810
S1
!0
1.02!
8C
16
62!
0
88C
866
1.06
1.02
844
10.82
DIPLOMA III
18
2C0
246
11
2
1!
214
204
1C
2!4
260
210
2.648
S2
84
0
106
8!
!
6C
!
!1
!1
!C
8
8
DIPLOMA II
6C
C
!
68
0
41
60
0
C6
!6
61
4
!88
TIDAK SEKOLAH
C
41
20
0
4!
0
26
2!
2
0
DIPLOMA I
2!
40
2
4
11
12
1
20
24
2
2!
14
DIPLOMA
1
6
16
C
11
2
16
2
18
1
26
18
200
DIPLOMA I
8
8
10
10
!
12
1
1C
1C
1
1C
S
1
1
6
8
C
6
4
4
6
8
CC
SMK
6
!
1
10
4
0
0
0
0
0
0
4
TK
1
1
4
2
2
2
2
2
2
C
2
28
STM
1
2
2
1
1
1
1
0
1
1
1!
SMEA
1
1
2
0
0
0
0
0
1
2
0
10
MTS
0
0
0
2
2
0
0
0
0
0
0
0
4
MA
0
0
1
0
0
0
0
2
0
0
0
0
SPG
2
0
0
1
0
0
0
0
0
0
0
0
T/"al
1.772
17.55
2=.377
18.4=5
1.738
14.854
1.=
1.53
17.63
21.251
2=.78=
18.63
22.56
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 43
Da"a P/)la-0 Pa-0%' Pa-0%' R)+a, Sa&0" U+)+ Da%#a, Ka$)a"%' S)+%a'( M%')#)" A(a+a< P%# A(a+a P%#0/% Ta,)' 2=17
AGAMA
a'
F%$
Ma#%"
A#0l
M%0
)'0
)l0
A()-
S%" S%"
O&"
N/
D%-
T/"al
1.66!
1!.862
20.24
18.0
1.6C
14.!8
1.!6
1.860
1!.88
21.124
20.66
18.CC1
228.412
T+3+ K+39+3
C8
C4
!4
C6
C
2
C6
4C
48
!
6
C
66C 6 6C
K$%3 P%+3
26
1
22
10
11
2C
24
1!
0
21
22
260
K$%3 K+$'
10
16
1C
12
1
1C
12
10
1
1!
!
14
K$%3
C
6
8
!
8
2
2
1
2
C0
I%+
B",*+
4
4
1
0
2
1
6
!
1
4
1
4
H$3,"
0
0
1
0
0
1
2
2
C
4
2
20
K39*";"
2
1
0
0
0
0
1
0
0
0
1
1
6
1.772
17.55
2=.377
18.4=5
1.738
14.854
1.=
1.53
17.63
21.251
2=.78=
18.63
22.56
T/"al
umber : !ank Data ub" !ag Program
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 44
D++ "+%$ +%$3 +%$3 "+* %+'$ "" ,++* '+"+3 %",+39 3"" "%$+? G "%$+
J+3
F
M+
A
M$
J"3
J"
A9"%
S
O'
N
D%
T+
1.14
62
1.1!1
1.2C
1.2C
1.068
1.1
1.1!8
1.268
1.2
1.2!
1.1
14.413
2. K+3+'-'+3+' (6 - 11 +*"3)
661
66
61
6
C6
400
6!1
!02
60!
68
!14
62
7.53=
. +#+ +:+ (12 - 16 +*"3)
66!
C80
6C
C41
C1
400
646
680
61C
81
!6
68
7.626
4. +#+ +'*$ (1! - 2C +*"3)
1.!0
1.464
1.!1
1.6C
1.6!2
1.11
1.!1!
1.!!0
1.468
1.!66
1.6
1.464
1.685
C. ,:+%+ +:+ (26 - C +*"3)
1.808
1.84
1.4
1.!1
1.0
1.C
1.44
1.1
1.!1
1.!4
2.0C6
1.801
22.24
6. ,:+%+ +'*$ (6 - 4C +*"3)
2.0
2.222
2.62
2.141
2.240
1.660
2.2C
2.6
2.020
2.614
2.C0
2.2!1
26.73
!. +3%$+ +:+ (46 - CC +*"3)
.688
.!
.862
.C11
.!!0
2.886
.!6
.82
.C2C
4.16
4.20C
.!02
44.3=4
8. +3%$+ +'*$ (C6 - 6C +*"3)
4.0!1
.628
4.24
.!!
4.04
.0C
4.116
4.18
.60
4.2
4.16
.!4
47.26=
. +3"+ (6C +*"3 ' ++%)
.6C
.22
.40
.12!
.C02
2.CCC
.CC8
.86
.0C1
.C2
.41
.08!
3.556
T/"al
1.772
17.55
2=.377
18.4=5
1.738
14.854
1.=
1.53
17.63
21.251
2=.78=
18.63
22.56
1. B+$+ (0 - C +*"3)
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 45
D++ "+%$ +%$3 +%$3 "+* %+'$ "" ,++* '+"+3 %",+39 3"" #3$% %"'"? %'0- S)&)
a'
F%$
Ma#
A#
M%0
)'
)l
A()-"
S%
O&"
N/
D%-
T/"al
S"3,+
1!.CC
1C.82
1!.881
16.0
1!.C8
1.12!
1!.C8
1!.C
1C.
18.80
18.28!
16.4C
202.C8
J+:+
26
26
4
2
28
26
1
1
18
21
21
24
21
M+&"
!
10
8
16
11
6
14
!
8
1
118
B++' T+
!
1
C
1
4
10
1
4
!C
B++' K+
2
1
2
2
4
1
1
0
1
2
B+:$
2
0
2
4
0
1
0
0
1
0
1
2
1
R
1
1
1
2
1
1
1
0
1
1
1
1
12
M$3+39'++"
0
0
1
2
0
0
1
1
1
2
0
11
>$3+
1
1
0
0
0
0
0
0
2
2
0
M+&"-P3$+3+'
0
0
2
0
0
0
1
0
0
0
2
8
B++' A39'+
1
1
0
0
2
0
0
2
0
0
0
1
!
T+3#"39 K+
2
2
0
0
0
0
0
0
0
0
0
!
B++' M+3,+$$39
2
1
0
0
0
0
2
0
0
1
0
0
6
B++' S$+"39"3
0
1
0
1
0
0
0
0
0
0
1
2
C
B+$
0
0
1
0
0
0
0
1
0
1
0
1
4
L+"39
0
0
0
0
0
1
0
0
0
1
2
0
4
M+,"+
1
0
0
0
2
0
0
0
0
0
0
0
A;*
0
0
0
0
0
0
0
1
0
1
0
0
2
A+%
1
0
0
0
0
0
0
0
0
0
0
0
1
A+
0
0
1
0
0
0
0
0
0
0
0
0
1
B+39'+
0
0
0
1
0
0
0
0
0
0
0
0
1
J+$
0
0
0
0
0
0
0
0
0
0
0
1
1
K+$$
0
0
0
0
0
0
0
0
0
0
1
0
1
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 46
%'0- S)&)
a'
F%$
Ma#
A#
M%0
)'
)l
A()-"
S%
O&"
N/
D%-
T/"al
'+$+3+3
0
0
0
0
0
0
0
1
0
0
0
0
1
M++&%$+
0
0
1
0
0
0
0
0
0
0
0
0
1
P+"+
0
0
0
0
1
0
0
0
0
0
0
0
1
S"39'+$
0
0
0
0
0
0
0
0
1
0
0
0
1
3+
0
0
0
0
0
0
0
1
0
0
0
0
1
T$,"39
1
0
0
0
0
0
0
0
0
0
0
0
1
T$39*+
0
0
0
0
0
0
0
1
0
0
0
0
1
T+#+
0
0
1
0
0
0
0
0
0
0
0
0
1
.T+3+ K+39+3
2.12
2.08C
2.4!
2.0
2.142
1.682
2.28!
2.2
1.88
2.!1
2.4
2.1C
26.02!
T/"al
1.772
17.55
2=.377
18.4=5
1.738
14.854
1.=
1.53
17.63
21.251
2=.78=
18.63
22.56
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 47
B. INFORMASI PELA>ANAN
I37+%$ +,++* %"+" %+3 &+39 ,$%++$'+3 * '"3$'+ '+,+ '"3$'+3 &+39 "+ ,++ 7+'+ 9+9+%+3 '3% '$#+'+3 +"+3 %+3,+ 3+ ,+3 ++" +;"+3 &+39 ,$*++'+3 ,++ ,$'+*"$ ,$+*+$ ,$&+'$3$ ,+3 ,$$3+%$'+3 * '"3$'+3. I37+%$ &+39 ,$$'+3 ,$ RSUD S",+39 3;+'"? 1. I37+%$ &+39 &+39 ,$$'+3 ,$$'+3 3+39 + +&+3+3 &+3+3 #+ +&+3+3 +&+3+ 3 %+ +'%% ,+3 %% 3,++'+3 3 ,++'+3 +&+3+3 +&+3+3 2. I37+%$ &+39 ,$$'+3 +*:+ RSUD K+"+3 S",+39. $'+3 +%"*+3 ,+3 +&+3+3 P%laa'a' #a?a" *ala' +%l0)"0 <
'$3$' 3&+'$ ,++ 9$+$; #$:+ G$9$ ,+3 M"" B,+* K+3,"39+3 THT B,+* S++7 O,$ K"$ ,+3 K+$3 M++ O%$ G$3'9$ P,$+$ IGD P$ A3+' P$ T*++%$+ P$ L+'+%$ P$ T""* K+39 P$ R*+$$+%$ M,$% @ F$%$+$ P$ T++$ P$ G$$ P$ M>U P3"3#+39 M,$% +3++ +$3 >T %;+3 16 %$; 7 +3+$;
USG D F$%$ T+$ P$ EKG P$ EEG R+,$9$
L++$". Ha#0 NO 1
Na+a P/l0 O#",/%0
Na+a D/&"%#
,. M+9$ K"%"+ /$,#+&+ S.BO
2
THT
,. F+$ A3+3,+ D+", S.THT M.K%
3
K)l0 a' K%la+0'
,. I. G. A. G. L'+3++ S.KK
4
Ma"a
5
Dala+
6
Ka')'(a'
,. A3& A3,#+#+3$ S. S.M ,. I+ +:+$ S.M ,. A3,$ M. T. J. S.PD ,. F+"$+ R+'*$+* S.PD ,. A, E3+ <"%3$+ S.PD ,. S"%$ M+$+3+ D:$ S.PD ,. P$$* A7$&+$3 S.OG ,. E773,$ S.OG ,. I%7$*+3& . S.OG M.K% ,. D+3$ S$+:+3 S.OG M.K%
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
' 0 ' % S
a a l % S
Q
Q
Q
Q
Q Q
Q Q
Q
Q Q
) $ a R
&%"%#a'(a' 0 + a K
" a @ + ) 8
Q Q
$+ *+$ ';"+$ *+$ #"+ $,+' +,+ ,' %%$+$%. #"+ "3"' %$++3 +%$3 +%$.
Q
Q Q Q Q Q
Q Q Q
Q Q Q
Q Q Q
$+ *+$
$+ *+$
Q Q
Page 4
Ha#0 NO
7 8
1=
11 12
13
Na+a P/l0
0?a Sa#a
Na+a D/&"%#
,. D$3& S$ U+$ SOG ,. E,$ D S'+3,+ S.KJ ,. T$$ F. >3 S.KJ ,. A% N"9+*+ H. S.S ,. <,$+3 <+*&+ S.S ,. S:+%$'+ S.S M.K%
' 0 ' % S
a a l % S
) $ a R
Q Q Q
" a @ + ) 8
Q Q
Q Q Q
Q Q Q Q
Q Q Q
A'a&
B%a, R%,a$0l0"a-0 M%0&
,. T$% K++%"$%3+ S.BM ,. S33& S. /+39%+,$%+%+ S.A ,. N3,3 S. S.A ,. E$ S"%+3$ S.A ,. D:$ O'$ E. S.A ,. R$3+,$ L399+3+. S.A ,. I:+3 S"" S.B.FI3+>S. ,. E3;39 S.B ,. R$'$ S+$+ S.B
Q Q
Q
$+ *+$
Q
G0(0 a' M)l)"
Q
Q
$+ *+$ ';"+$ *+$ +" $,+' +,+ ,' %%$+
%$Q Q Q
Q Q Q
Q Q Q Q Q
$+ *+$ Q
Q
Q
Q Q
$+ *+$
Q
,. R$;*$ H S.KFR
T%#a"a0
DOT@-
Q 15 16
0 + a K
Q
Q
14
&%"%#a'(a'
G%#0a"#0 T,ala-%+0a
*+$ %+%+ %+#+ "3"' +%$3 ,:+%+ * ,' "" ';"+$ ,$'3%". U3"' +%$3 +3+' ,$$'%+ * ,' %%$+$% +3+'. *+$ +" %+#+ "3"' +%$3 ,:+%+ * ,' "" ';"+$ ,$'3%". $+ *+$ $+ *+$
/+'" +&+3+3 ? #+ 0!.00- 1C.00 P/l0&l0'0& a0l0)'
T,$$ ,+$ +&+3+3 ? SENIN SPESIALIS
NAMA DOKTER
KETERANGAN
D++ J+3"39 B,+* J$:+ O9&3 A3+'
,. A, E3+ < N S.PD ,.A%$ A%"$S.JP ,. R$'$ S+$+ P. S.B ,.E,$ S"'+3,+S.J ,.D+3$ S$+:3 S.OG M.K% ,.S33& S / S.A
08?00-0?00 /$ 08?00-0?00 /$ 08?00-0?00 /$ 0?00- 10?00 /$ B"+ #+3#$ $* ,+*"" 1 *+$ S" 12?00 -1?00 /$
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 4!
S&++7
,. S:+%$'+S.%
SELASA SPESIALIS
NAMA DOKTER
KETERANGAN
,.A3,$ M.T.JS.PD ,. R$'$ S+$+ P. S.B ,.H+:+3$ S+%+&+ PS.JP ,.I%7$*+3& .K S.OG ,. S:+%$'+S.% ,.A% N"9+*+ HS.S ,.N3,3 S.A ,.E$ S"%+3$ S.A
12?00 -1?00 /$ 08?00-0?00 /$ 08?00-0?00 /$ B"+ #+3#$ $* ,+*"" 1 *+$ S" 12?00 -1?00 /$ 12?00 -1?00 /$ 12?00 -1?00 /$ 12?00 -1?00 /$
D++ B,+* J+3"39 O9&3 S&++7 A3+' RABU SPESIALIS
12?00 -1?00 /$
NAMA DOKTER
KETERANGAN
J+3"39 S&++7 B,+* O9&3 A3+'
,. A, E3+ < N S.PD ,. F+"$+ R+'*$+ S. PD ,.A%$ A%"$S.JP ,.H.<,$+3 <.S.S ,.E3;39 S.PB ,.D+3$ S$+:3 S.OG M.K% ,.S33& S / S.A
08?00-0?00 /$ 08?00-0?00 /$ 08?00-0?00 /$ 12?00 -1?00 /$ B"+ #+3#$ $* ,+*"" 1 *+$ S" B"+ #+3#$ $* ,+*"" 1 *+$ S" 12?00 -1?00 /$
KAMIS SPESIALIS
NAMA DOKTER
KETERANGAN
B,+* J$:+
,.S"%$ M+$3+ DS.PD ,.A%$ A%"$S.JP ,.H+:+3$ S+%+&+ PS.JP ,.E$ S"%+3$ S.A ,.N3,3 S.A ,. R$'$ S+$+ P. S.B ,.E,$ S"'+3,+S.J
1200-100 /$ 08?00-0?00 /$ 08?00-0?00 /$ 12?00 -1?00 /$ 12?00 -1?00 /$ 08?00-0?00 /$ B"+ #+3#$ $* ,+*"" 1 *+$ S"
UMAT SPESIALIS
NAMA DOKTER
KETERANGAN
D++ J+3"39 O9&3 B,+* S&++7
,. F+"$+ R+'*$+ S. PD ,.H+:+3$ S+%+&+ PS.JP ,.I%7$*+3& .K S.OG ,.E3;39 S.PB ,.A% N"9+*+ HS.S
08?00-0?00 /$ 08?00-0?00 /$ B"+ #+3#$ $* ,+*"" 1 *+$ S" B"+ #+3#$ $* ,+*"" 1 *+$ S" 08?00-0?00 /$
D++
D++ J+3"39 A3+'
P%laa'a' #a?a" 0'a +%l0)"0 <
'+%"% 3&+'$ ,++ 3&+'$ ,+* "" B,+* S++7 ,+* ,$ O%$ G$3'9$ $3++ ,+3 +3+' %' "3$ +:++3 $33%$7 (H>UI>UNI>U) J+ +&+3+3 %$+ *+$ P%laa'a' a0l0)' +%l0)"0 < P%laa'a' Ka+a# O%#a-0 ?
+. B,+* U"
? H+$ %3$3 %., #"+ ';"+$ ;&
. B,+* O*,$@T"+39
? H+$ %3$3 %., #"+ ';"+$ ;&
;. B,+* O9&3@K+3,"39+3
? H+$ %3$3 %., #"+ ';"+$ ;&
P%laa'a' I-"ala-0 Ga?a" Da#)#a"
+) D' J+9+ 24 J+ Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 50
) A' @ F++%$ 24 J+ ;) L++$" 24 #+ ,) A"+3; 24 J+ ) R393 24 J+ P%laa'a' Ka+a# B%#-al0'P/'%&
S$+ 339 %+$3+3 +%$3 +*$'+3 24 #+ . A+$+ +%"*+3 +%$3 ,$,++'+3 '+%"% $,+' $%+ ,$+39+3$ ,$ RSUD S",+39 +'+ +%$3 ,+3 '"+9+ ,$$'+3 $37+%$ 3+39 %" +3+$ ( ,$"#"' ) ' "+* %+'$ &+39 $* $399$. 4. +,++* $37+%$ &+39 ,$$'+3 3+39 '"+$+% +&+3+3 &+39 ,$$'+3 '+,+ "$' ,+3 '+,+ %" "#"'+3. C. INFORMASI URGEN
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urgent %$
1) #ode blue adalah kode yang di in$ormasikan bila ter%adi '+%"% '9+:+ ,+"++3 + *3$ 3+7+% ,+3 + *3$ #+3"39 &+39 #+,$ ,$$39'"39+3 "+* %+'$ +$' +%$3 &+39 %,+39 3,++'+3 +:++3 ++" +39 &+39 +,+ ,$$39'"39+3 "+* %+'$ %%"+$ ,39+3 '$$+ &+39 +* ,$+'+3
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 51
2) #ode red kode yang di in$ormasikan bila ter%adi kebakaran &+39 +,+ ,$$39'"39+3 "+* %+'$ ) #ode black kode yang di in$ormasikan bila ter%adi ancaman terhadap rumah sakit
4) P$3+* +'"+%$ &+$" "+&+ 3&+++3 +,+ +%$3 ,$ RSUD S",+39 ,+$ +3;++3 +*+&+ '+'++3 9+ ++" +$33&+
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 52
BAB I! LINGKUP PELAKSANAAN KOMUNIKASI
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a-0 D%'(a' K/+)'0"a- Ma-a#a&a"
L+39'+* +:+ ,++ K"3$'+%$ ,39+3 '"3$+% +%&++'+ +,++* 39$,3$7$'+%$ '"3$+% ,+3 "+%$. R"+* %+'$ *+"% 393+$ '"3$+%
,+3
"+%$
+%$33&+
%+
3;+3+'+3
'"3$'+%$
'+3#"+3 ,39+3 '' '"3;$ ('&9") %". T"#"+3 '"3$'+%$ 7'$7 ,39+3 +%&++'+ +,++* 7+%$$+%$ +'%% +%&++'+ ' +&+3+3 ,$ "+* %+'$. D++ 3"*$ '""*+3 +&+3+3 ,$ "+* %+'$ +'+ "+* %+'$ #"9+ *+"% 39+39'+3 3,'++3 "3"' 3$39'+'+3 '"3$'+%$ 7'$7 +,+ +%$3 ,+3 '"+9+. K"3$'+%$ 7'$7 *+"% + :+'" +'"+ 39'+ #+% ,+3 ,$+*+$ * 3$+.
Pedoman Komunikasi Efektif RSUD Kabupaten Sumedang
Page 53
K"3$'+%$ ,++ ,$+'"'+3 '+,+ $3,$$," %;++ +39%"39 ++" +"$ ,$+ "$' ,+3 +93 &+39 +,+ ,$ '"3$+% ++" $*+' '$9+ +"$ '"3$'+%$ 7'$7. R"+* %+'$ 3+'+3 3+'+3
"+%$ &+39 ,$+&+3$ ,+%+ ++% ++%
,9+7$ &+39 ,$"+$'+3 3""
"%$+ 3$% +9++ $39'+ 3,$,$'+3
%+ +*+%+ &+39 ,$9"3+'+3 +%"' *+++3 '"3$'+%$. 1 . D++ P"+%$ ,$+$ ,+$ '"3#"39+3 +%$3 ' "+* %+'$ +$' ,+$ +:+ #++3 +:+ $3+ +""3 IGD. 2. P39+*+3 ,++ ,+3 33"+3 %+%++3@+9 *+"% $'+3 9+++3 ,++ $+3 $37+%$ &+39 + ,+3 ;+. . P%% $,3$7$'+%$ *+,+ '"3$+% ,+3 "+%$ ,$+'"'+3 * +9$+3 H"+% ,+3 PKRS RSUD K+"+3 S",+39. B,+%+ ++% +3+$%$% ,++ "+%$ &+39 ,$+&+3$ "+* %+'$ 3+'+3 %+9$ '"3$'+%$ ,39+3 +%&++'+ 399"3+'+3 ,+3 '"3$'+%$ 7'$7. 1.
%'0-
0'/#+a-0
+%l0)"0
a'(
0&/+)'0&a-0&a'
$37+%$ 3+39
+&+3+3
&%aa
#+
+a-a#a&a"
+&+3+3
%+
+'%% ,+3 %% 3,++'+3 +&+3+3 1) M+%&++'+
,$$
$37+%$
+*:+
RSUD
K+"+3
S",+39. $'+3 +%"*+3 ,+3 +&+3+3 +:+ #++3 $"$ '$3$' 3&+'$ ,++ 9$+$; #$:+ G$9$ ,+3 M"" B,+* K+3,"39+3 THT B,+* S++7 O,$ K"$ ,+3 K+$3 M++ O%$ G$3'9$ P,$+$ IGD P$ A3+' P$ T*++%$+ P$ L+'+%$ P$ T""* K+39 P$ R*+$$+%$ M,$% @ F$%$+$ P$ T++$ P$ G$$ P$ M>U P3"3#+39 M,$% +3++ +$3 >T %;+3 16 %$; 7 +3+$;
USG D F$%$ T+$ P$ EKG P$ EEG
R+,$9$ L++$". 2) M+%&++'+ ,$$ $37+%$ +*:+
RSUD K+"+3
S",+39 $'+3 +%"*+3 ,+3 +&+3+3 +:+ $3+ $"$ '+%"% 3&+'$ ,++ 3&+'$ ,+* "" B,+* S++7 ,+* ,$ O%$ G$3'9$ $3++ ,+3 +3+'
Pedoman Komunikasi Efektif
Page 54
%' "3$ +:++3 $33%$7 (H>UI>UNI>U) +$$"3 +3,+39 ) A+$+ +%"*+3 +%$3 ,$,++'+3 '+%"% $,+' $%+ ,$+39+3$ ,$ RSUD S",+39 +'+ +%$3 ,+3 '"+9+ ,$$'+3 $37+%$ 3+39 %" +3+$ ( ,$"#"' ) ' "+* %+'$ &+39 $* $399$. 2. $37+%$ 3+39 '"+$+% +&+3+3 + &+3+3 &+39 ,$$'+3 '+,+ "$' ,+3 '+,+ %" "#"'+3. . B3"' ,+3 S+9$ '"3$'+%$ ?
E,"'+%$ K%*++3 R"+* S+'$ +"$ $3,$$," +""3 '' ,$ $39'"39+3 RSUD K+"+3 S",+39 393+$ 3&+'$ (,+%+ +,+ 10 %+ 3&+'$ ++" 3&+'$ KLB) 3;9+*+3 3&+'$ 3&+'$ ,.
S$3+ %$3+ +'%*: ++" $3$ %$3+
K"3$'+%$ ,39+3 +%&++'+ 399"3+'+3 +3++ ,$+ ? 1. B"'" P7$ RSUD K+"+3 S",+39 2. H$3 ' ;"% %$; ? (0261)201021 ? 1 . H"+%
? 082211C8 082211C8
4. S% ;3
? 081424141 081424141
C. N F+$$
? (0261)204!0
6. /%$
? :::.%",%",+39.;
!. E+$
? %",%",+399+$.;
8. M,$+ +7 +33 %+3,"' % * U3$ PKRS ,+3 H"+% . K+3 +,$"$3"33$39 %+' ;3+ B. K/+)'0&a-0 %'(a' a-0%' a' &%l)a#(a
P+%$3 ,+3 '"+9+ ""*'+3 $37+%$ 39'+ 393+$ +%"*+3 ,+3 +&+3+3 +&+3 +3 &+39 ,$%,$+'+3 ,$%,$+ '+3 * "+* %+'$ %+ +9+$+3+ "3"' 39+'%% +&+3+3 %". M$'+3 $37+%$ $3$ 3$39 "3"' +39"3 '"3$'+%$ &+39 "'+ ,+3 ;+&+ +3++ +%$3 '"+9+
Pedoman Komunikasi Efektif
Page 55
,+3 "+* %+'$. I37+%$ %" +3" 3;;''+3 *+++3 +%$3 ,39+3 '+"+3 "+* %+'$. I37+%$ %" +3+$7 +%"*+3 ,+3 +&+3+3 +&+3 +3 ,$$'+3 ,$$'+ 3 #$'+ "+* %+'$ $,+' ,++ 3&,$+'+3 3&,$+'+ 3 +%"*+3 %+ +&+3+3 +&+3+ 3 &+39 ,$""*'+3 +%$3 ,$ "+ "+ $%$ ,+3 '+"+3 "+* %+'$. %+'$ . J3$% $37+%$ &+39 ,$'"3$'+%$'+3 ,$'"3$'+%$'+3 '+,+ P+%$3 ,+3 '"+9+ $"$? +. R"+* S+'$ $'+3 $37+%$ '+,+ +%$3 ,+3 '"+9+ 3+39 +%"*+3 ,+3 +&+3+3 &+39 +'+3 ,$$'+3 %+ ++;++ +9+$+3+ +%$3 ,+3 '"+9+ ,++ 39+'%% +&+3+3 ,$ "+* %+'$. . P+%$3 ,+3 '"+9+ +'+3 ,$$ $37+%$ 393+$ %" "#"'+3 ++" +3+$7 ++$+ "+* %+'$ $,+' ,++ +'"'+3 ++" 3&,$+'+3 +%"*+3 ,+3 +&+3+3. ;. K"3$'+%$ ,+3 ,"'+%$ 399"3+'+3 +*+%+ I3,3%$+ &+39 +'" ++" ,39+3 +*+%+ &+39 ",+* ,$39$ ,+3 ,$+*+$ * +%$3 ,+3 '"+9+. B+*+%+ ,++* +*+%+ +%$39 ,+3 +*+%+ $%&++ ,$"39'$3'+3 "3"' ,$9"3+'+3 ++$+ ,$+3,+39 7'$7 ,++ '"3$'+%$ ,39+3 +%$3. ,. F+ ,'"3 "3"' '3$39+3 '"3$'+%$ $37+%$ ,+3 ,"'+%$ '+,+ +%$3 399"3+'+3 +*+%+ I3,3%$+ &+39 +'". . R"+* S+'$ $'+3 ':3+39+3 '+,+ '"+9+ ++" :+$ +%$3 "3"' 3#+,$ 3#+* ++$+ +%$3 39++$ '%"$+3 ,++ '"3$'+%$ ++" 3$+ $37+%$. 7. R"+* S+'$ $'+3 *+' '+,+ +%$3 ,+3 '"+9+ "3"' +3&+#+:+ ++""3 ,$%'"%$ %+* 3,++'+3 $37+%$. 9. R"+* %+'$ 3&,$+'+3 3#+* %%"+$ ,39+3 '""*+3 ,+3 $+ ,$ "+* %+'$ $,+' +,+ "9+% 3#+* +'+ ,$"'+3 '#+ %++ ,39+3 $*+' '+$ *. B3"' ,+3 S+9$ '"3$'+%$ ? 1) E,"'+%$ K%*++3 R"+* S+'$ +"$ $3,$$," $39+%$ +""3 '' ,$ $39'"39+3 RSUD K+"+3 S",+39 393+$ 3&+'$ (,+%+ +,+ 10 %+ 3&+'$ ++" 3&+'$ KLB) 3;9+*+3 3&+'$ ,. 2) S$3+ %$3+ +'%*: ++" $3$ %$3+
Pedoman Komunikasi Efektif
Page 56
) K"3$'+%$ ,39+3 +%$3 ,+3 '"+9+ 399"3+'+3 +3++ ,$+ ? +. B"'" P7$ RSUD K+"+3 S",+39 . H$3 ' ;"% %$; ? (0261)201021 ? 1 ;. H"+%
? 082211C8 082211C8
,. S% ;3
? 081424141 081424141
. N . N F+$$
? (0261)204!0
7. /%$
? :::.%",%",+39.;
9. E+$
? %",%",+399+$.;
*. M,$+ +7 +33 %+3,"' % * U3$ PKRS ,+3 H"+% $. K+3 +,$"$3"33$39 %+' ;3+ C. K/+)'0&a-0 a'"a# "%'a(a &%-%,a"a' %+$%#0 %+$%#0 a-),a' 0 ala+ ala+ a' l)a# RS
K"3$'+%$ +3+ %+7 '$3$% +,++* ',$3+%$ ,+3 '++%$ +3++ +:+ ,+3 ,' +:+ ,39+3 +:+ +:+ ,39+3 $,+3 +:+ ,39+3
7++%$% +:+ ,39+3 3"$%$3$% +:+ ,39+3 "9+%
++$" ,+3 "9+% +$3 ++" %+$'3&+ ++" +*'+3 '"3$'+%$ ,39+3 "+ "+* %+'$. K"3$'+%$ +3+ %+77 '$3$% ,$+'"'+3 +,+ :+'" +3 ,$3+% "9+% +3 '$'+ $3,+*'+3 ++" "#"' +%$3 3&++$'+3 *+%$ $'+%++3 3"3#+39 3&++$'+3 '3,$%$ +%$3. K"3$'+%$ +3+ %+7 '$3$% ,$+'"'+3 +9+ +,+ '"3$'+%$ ,+3 '++%$ +,+ ++ +'%+3++3 +%"*+3. P3$+ $3+* 3;++ $3+*@*+%$ $'%++3 %;++ 39'+ w%ite back(
'",$+3 +;+'+3 '+$ (
%ead back ) '",$+3
'
+'"'+3
'37$+%$ "+39 ' %e!eat back( K"3$'+%$ + ++" '"3$'+%$ "$% &+39 '"+39 +,'"+ "+'+3 %" '%++*+3 &+39 %$"% +,+ "%+ +&+3+3 '%*++3. A3+$%$% +'+ +%++* ,$"'+3 %+9+$ %" '%++*+3 &+39 #+,$ %;++ "" ,$ %+'+3 ,+$ ',"+ +;+ '"3$'+%$ $3$. T,++ ++ *+++3 ,++ '"3$'+%$ +3+ "9+% $ +&+3+3 '+3+ 7+; *$+'$93, %"'" ,++3 9+&+ '"3$'+%$ +3+ ,$%$$3 $" ,+3 9+&+ 9+&+ '"3$'+%$ $3,$$,"+.
Pedoman Komunikasi Efektif
Page 57
K"3$'+%$ +3+ %+7 '$3$% ,$+'"'+3 +9+ +,+ '"3$'+%$ ,+3 '++%$ +,+ ++ +'%+3++3 +%"*+3. P+'%+3++3 '"3$'+%$ 7'$7 +3+ +3+ %+7 '$3$% ,$+'"'+3 ,39+3 *3$' SBAR. SBAR "+'+3 '+39'+ '"3$'+%$ +"$ 3.%+ ,$9"3+'+3 "3"' 39'"3$'+%$'+3 3+39? +. S+* $+ +%$3 ,+$ ,' #+9+ #+ 9+ ' DPJP . L++3 +%$3 3+39 ? 1) P"+*+3 '3,$%$ +%$3 2) M+'+3 3$+$ '$$% SBAR TERSUSUN ATAS ?
S S0")a"0/'
M39+:+$ %"+" '"3$'+%$ ,$ "'+3 393++3 +3++ 3&++$ $+ ,+3 3$+ $+. D++ *+ $3$ $,3$+% %+",++ ( "9+% ) ,+3 "3$ +&+3+3 '%*++3 ,$$37+%$'+3. S+$3 $" #"9+ " ,$%++$'+3 '+,+ %$++ ( 3$+ ) $37+%$ &+39 "9+% "9+% +#+' '"3$'+%$ '"3$'+%$ P39$$ $+ 39$37+%$'+3 I,3$+% +%$3 ? N RM N++ T9 +*$@"" "+39+3 S+$3 $" $%$ ? %+* $+ ++3 +%$3 +399+ #+ 3++ "9+% "+39+3 ,+3 '"*+3 "++. B Ba:&(#/)'
B$+* $37+%$ $:+&+ ,$% +%$3++" $37+%$ &+39 '+$+3 ,39+3 +%++*+3 &+39 ,$"'+3. L++ +'+39 +%$3 (B+;'9"3,) $%$ ? D$+93%+ $39'+ '%+,++3 TT O'%$93+%$ ,$$37"% ++ &+39 +%+39 +$( *+3&+ ,$$%$ * ,') *+%$ $'%++3 ,$+93%$; *+%$ + +3+. A A--%--+%'"
P39'+#$+3 '3,$%$ +%$3 '$3$ (A%%%3) D39+3 ;++ 3"$%'+3 *+%$ +3+$%+ 39'+#$+3
Pedoman Komunikasi Efektif
Page 58
P3$+$+3 *+,+ +%++* &+39 ,$ "'+3 '+$ ,39+3 ++ &+39 3#+,$ +%++* +,+ +%$3. B$+* '%+3 +%$3 %;++ '$3$% %+ *+ &+39 '+$ ,39+3 *+ %". J+%'+3 "+ $3,+'+3 ++ &+39 %",+* ,$ $'+3 '+,+ +%$3 "3"' 39++%$ +%++*+3 %" %+$ 3"399" '3,+%$ &+39 ,$$+ "9+% R R%:/++%'a"0/' R%:/++%'a"0/'
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a-0 a'"a# "%'a(a &%-%,a"a' %+$%#0 a-),a' 0 ala+ ala+ RS
K"3$'+%$ +3+ 3+9+ '%*++3 $ +%"*+3 ,$ $39'"39+3 RSUD '+"+3 %",+39 ,$$ ,+$ ? a.
K"3$'+%$ %;++ $%+3
Pedoman Komunikasi Efektif
Page 59
T,$$ ,+$ ? 1) P >373; 2) P% ;373; ) R3, '+:++3 4) O+3 %*$7 #+9+ $.
K"3$'+%$ %;++ "$%+3 T,$$ ,+$ ? 1) K3%"+%$ +:+ ++" $,+3 '+,+ ,' %%$+$% 2) K3%"+%$ ,' "" '+,+ ,' %%$+$% ) K3%"+%$ +:+ ++" $,+3 '+,+ ,' "" 4) K"3$'+%$ ,++ 39++3 *+%$ $'%++3 3"3#+39
K"3$'+%$ +3+ 3+9+ '%*++3 $ +%"*+3 +,++* ',$3+%$ ,+3 '++%$ +3++ +:+ ,+3 ,' +:+ ,39+3 +:+ +:+ ,39+3 $,+3 +:+ ,39+3 7++%$% +:+ ,39+3 3"$%$3$% +:+ ,39+3 "9+% ++$"3 ,+3 "9+% +$3 ++" %+$'3&+. I37+%$ +%"*+3 +%$3 ,+3 *+%$ +%"*+3 ,$'"3$'+%$'+3 +3+%+7 '$3$% %++ '#+ ,++ %$7 ++" +3+%$7. K"3$'+%$ ,+3 "'++3 $37+%$ ,$ +3++ ,+3 +3+ %+7 '$3$% %++ '#+ ,++ %$7 ++" +3+ %$7 3$39 "3"' #++3 ""%3&+ %% +%"*+3. I37+%$ 3$39 ,++ ,$'"3$'+%$'+3 ,39+3 ;++ $%+3 "$% ++" '3$'. a. K/'-)l"a-0 %#a?a" a"a) $0a' &%aa /&"%# -%-0al0-
P+:+ ++" $,+3 #"9+ ,++ +'"'+3 '3%"+%$ '+,+ ,' %%$+$% H+ &+39 *+"% ,$+'"'+3 ++$+ +'"'+3 '3%"+%$ %;++ $%+3 ++" 3 '3+'+3 $,3$+% ,$$ '+,+ ,' %%$+$% ,+3 3&++$'+3 +'%", ,+3 "#"+3 39$37+%$'+3 '+,++3 +%$3 ,39+3 399"3+'+3 S-BAR 3;++ $37+%$ &+39 ,$%++$'+3 ,++ 3"' S- BAR ,$ ++% ,+3 $'+3 % S-BAR ,$ +:+*3&+. +:+*3 &+. ++$+ +:+ '3%"+%$ ' ,' "" ,+3 ,' "" ' %%$+$% ,' "" 3,9+%$'+3 $3+* '3%"+%$ '+,+
Pedoman Komunikasi Efektif
Page 60
+:+ +'+ %+* +'"'+3 TB+K +:+ @ $,+3 $3+'+3 +3,+ +39+3 ++" ++7 ,' "". S+* ,' "" ""*'+3 ++7 ++" +3,+ +39+3 "9+% ,++ $3+'+3 +3,+ +39+3 '+,+ ,' %%$+$% +,+ %++ ,' %%$+$% +'"'+3 $%$ *+$ $'"3&+. $'"3&+. $. K/'-)l"a-0 /&"%# )+)+ &%aa /&"%# -%-0al0-
H+ &+39 *+"% ,$+'"'+3 ++$+ +'"'+3 '3%"+%$ %;++ $%+3 ++" 3 '3+'+3 $,3$+% ,$$ '+,+ ,' %%$+$% ,+3 3&++$'+3 +'%", ,+3 "#"+3 39$37+%$'+3 '+,++3 +%$3 ,39+3 399"3+'+3 S-BAR 3;++ $37+%$ &+39 ,$%++$'+3 ,++ 3"' S- BAR ,$ ++% ,+3 $'+3 % S-BAR ,$ +:+*3&+ :. K/'-)l"a-0 %#a?a" a"a) $0a' &%aa /&"%# )+)+
H+ &+39 *+"% ,$+'"'+3 * +:+ ++$+ +'"'+3 '3%"+%$ %;++ $%+3 ++" 3 %++ ,39+3 '3%"+%$ ,' "" '+,+ ,' %%$+$% . P#%:/'%#%':% a' P/-" :/'%#%':% %#a?a" a' $0a'
K373%$ "+'+3 "+3 $ &+39 ,$+'"'+3 %$+ *+$. K373%$ ,$+'"'+3 %" ++" %+* +'"'+3 +3 ,$3+% % ++" ++ %%"+$ ,39+3 #+,:+ ,$3+% +:++3 +'%+3++3. '373; %+$'3&+ ,$+'"'+3 ,$ + %3,$$ %*$399+ ,++ 39"+39$ 9+399"+3 ,+$ "+. K373%$ ,$$ ,+$ ;373; ,+3 % ;373; &+$" ? 5
P#% C/'%#%':%
P ;373; +,++* '"3$'+%$ '+$ ,+3 +:+ +'%+3+ %+* %%+$ +3 "3"' 3;+3+ '9$++3 +,+ %*$7 %" &+39 ,$$$3 * '"+ $ ++" 3+399"39 #+:+ $. J$'+ &+39 ,$3+% +,+ $ %" *+3&+ %+" +39 +'+ ;373; ,$$+,+'+3. I%$ ;373; +,++* 3;+3+ $+ +:+ (3;+3+ *+$+3) ,+3 ++*+3 3;+3+ ,+$ '+$ ,+3 PJ $ /+'"
Pedoman Komunikasi Efektif
? %" +3 ,$3+% ++ ,+3 ,$3+% +9$
Page 61
T+
? M#+ +%$39 +%$39 $
P3+399"39 #+:+
? K++ "+39+3 ,+3 PP
6
P/-" :/'%#%':%
P% ;373; +,++* '"3$'+%$ '+$ ,+3 +:+ +'%+3+ 3+39 *+%$ '9$++3 %+3#+39 %*$7 ,+3 %" +3 '+,+ %*$7 $'". I%$ % ;373; +,++* *+%$ +%' $+ +:++3 ,+3 *+ 3$39 "3"' +3 ($3,+' +3#"). P% ;373; ,$$$3 * '+$ ++" P# $ (M," MPKP 2006) /+'"
?S" +3 ,$3+% +9$ ,+3 ,$3+% %$+39.
T+
? M#+ +%$39 +%$39 $.
P3+399"39 #+:+
? K++ "+39+3 ,+3 PP
%. R/'% &%%#a?a"a'
S"+" '9$++3 &+39 "#"+3 "3"' 39++%$ +%++* '+:++3 '$3 &+39 ,$+'%+3+'+3 * +:+ ,$%+$39 +%$3 ,$$+'+3 "3"' +*+% ,+3 +'%+3+'+3 +%"*+3 '+:++3 +'+3 +$ +,+ '+%"% 3" *+"% ,$+'"'+3 * +:+ $ ++" '3% '++ "+39+3 +:+ +%%;$+ &+39 " #"9+ $+'+3 %""* +399+ $. R3, '+:++3 "+'+3 %"+" , +#++3 '$3$' &+39 "39'$3'+3 %+ ,$,$' 3+3%7 ,+3 39+$'+%$'+3 39+*"+3 $$% ' ,++ +'$' '+:++3 %;++ +39%"39. .
O%#a' -,0" *a(a
S+$3 '9$++3 '"3$'+%$ &+39 ,$+'"'+3 ,$++% %% '"3$'+%$ +3+ $ +&+3+3 &+39 ,$+'"'+3 ,++ ,++ 3"' ++ 9+3$+3 %*$7. P9+3$+3 %*$7 #+9+ &+39 ,$+'"'+3 * %$+ "9+% *+"% ,$+'"'+3 +,+3&+ +,+3 &+ +3 #+9+ &+$" 39$37+%$'+3 *+ '+$ '+,++3 +%$3 $"$ ? +. . ;. .
S+"% '%*++3 +%$3 R$39'+%+3 +%"*+3 &+39 %",+* ,$$'+3 '+,+ +%$3 R%3 +%$3 *+,+ +%"*+3 &+39 %",+* ,$$'+3 P3;+3++3 +%"*+3 '+:++3 $'"3&+
Pedoman Komunikasi Efektif
Page 62
(. K/+)'0&a-0 ala+ %'(%l/laa' ,a-0l %+%#0&-aa' %+%#0&-aa' %')'*a'(
D++ $'+3 +&+3+3 '+,+ +%$3 "9+% 3"3#+39 ,$% %$ 7++%$ ++$" +,$9$ #"9+ +'"'+3 '"3$'+%$ ,39+3 "9+% +&+3+3 ,$% +$' $" ,' +:+ $,+3 +""3 "9+% +$33&+. U"3&+ *+%$ $'%++3 3"3#+39 ++$" ++" +,$9$ ,++ 3"' ++3 "$% &+39 '",$+3 +'+3 ,$ ,++ + &+39 %",+* ,$%,$+'+3 ,$ '+ ,$% +%$3.N+"3 *+%$ $'%++3 3"3#+39 &+39 +3+ *+"% %9+ ,$%++$'+3 '+,+ "9+% '+$ +"$ $%+3 ++" 3 $,+' *+"% 3"399" *+%$ $'%++3 "$%3&+ #+,$ $* ,+*"". K+3+ $"+* +'+ "9+% 3"3#+39 ,$% #"9+ *+"% +'"'+3 '"3$'+%$ 7'$7 #$'+ +'"'+3 $3+* ++" 3$+ $3+* %;++ $%+3 ++" +"$ 3 "3"' 3&++$'+3 *+%$ $'%++3 3"3#+39 '+,+ ,$%$$3 '$3$% +$3 ,$ "+* %+'$. %+'$. P%% ++3 *+%$ $'%++3@ % ,$'+39'+3 "+* %+'$ "3"' 39++3 *+%$ '$$% ,+$ % ,$+93%$' "3"' 3&,$+'+3 ,+3 +9$ ++ +'$%$ "3"' $3+ ,+3 3$+ *+%$ % +,+ '+,++3 9+:+ ,+"+. RS "3&+$ P%," &+39 $"$ ? 1. P3++3 % '$$% ,+3 ++39 3$+$ '$$% +9$ %$+ $ % 2. O* %$++ ,+3 '+,+ %$++ *+%$ % '$$% *+"% ,$+'+3 . M3+'+3 , 3$$39 &+39 3"*$ '3"+3 P"9+% 3$+ *+%$ $'%++3 3"3#+39 %;++ $%+3 ++" 3 *+"% 3;++ (T) ,$ + ;+++3 '+39+3 +%$3 ,++ '+ ,$% ++" ,$;++ ,$ '+% ++" ,$+ +$3 ++$+ $,+' "39'$3'+3 "3"' 3;++3&+ ,++ '+ ,$% +%$3 +;+ "+39 ( Ba) +'"'+3 '37$+%$ ( K ) '+,+ $ $37+%$ ,+3 ""*'+3 % 3++ ++7 ++" +3,+ +39+3 +,+ ;+++33&+. K*"%"% "3"' +-++3 &+39 +%"' ,++ ,+7+ NORUM@LASA (3++ + "+ $$) +,+ %++ "9+% +;+'+3 "+39 $3+* 39++3 "9+% *+"% 39#+
Pedoman Komunikasi Efektif
Page 63
'+$ 3++ + &+39 ,$"$%3&+ '$'+ 3$+ $3+* %;++ $%+3 ++" 3.J$'+ *+%$ $'%++3 3"3#+39 %",+* #+,$ +'+ "9+% 3 ,$ + &+39 %",+* ,$%,$+'+3 ,$ '+ ,$% +%$3. S+$3 *+ %" ,$++% %$+ "+* %+'$ 33"'+3 $37+%$ &+39 +'+3 ,$'"3$'+%$'+3
,39+3
;++
,+3
$37+%$
%"
%$39
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hand ove% ) I37+%$ '3,$%$ +%$3 +3+%+7 '$3$% +%"' PPA ,+%+ ++% %% &+39 %,+39 #++3 #+ +3 ++" +,+ %++ 3$39 3" 3" ,++ %% +%"*+3 +%"* +3 ,$"$% ,++ '+ '+ ,
%$Pedoman Komunikasi Efektif
Page 64
P$3%$ ,++ 3++3 H+3, ? +. P" +,+3&+ '3$3"$+% +&+3+3 +%$3 . A,+ 7 SBAR &+39 ,$9"3+'+3 ,++ *+3, ("3"' *+3, %;++ $,+' +39%"39) ;. A,+ :+'" &+39 #+% %++ +'%+3++3 *+3, ,. S$+ PPA +*+$ +3 &+39 ,$#++3'+3 %++ +'%+3+'+3 *+3, . M$3$+ $3"%$ 7. S""* PPA '+$ *+"% *+,$ %++ *+3, 9. A,+ 7,+;' &+39 ,$$'+3 ,+$ 3$+ *+3, 2. K/+)'0&a-0 a'"a# "%'a(a &%-%,a"a' %+$%#0 a-),a' l)a# RS RS
R"+* %+'$ %",+* %*+"%3&+ $+39'+3 +*:+ +&+3+3 ,$ "+* %+'$ +,++* +9$+3 +&+3+3 &+39 $39+%$ * ++ 7%%$3+ ,$$,+39 +&+3+3 '%*++3 ,+3 $39'+ +&+3+3 &+39 +'+3 +39"3 %"+" '3$3"$+% +&+3+3. K"3$'+%$ ,39+3 3+9+ '$3$% ,$ "+ "+* %+'$ $+%+3&+ "+ '9$++3 "#"' +%$3 +$' "3"' +$* +:+ +""3 "3"' $'%++3 3"3#+39 ,$"+ 3"' '"3$'+%$ '"3$'+%$ ,39+3 ;+'++3 $+ 3. K"3$'+%$ +3+ %+7 '$3$% "+ "+* %+'$ +,++* 1. S�'0'( #% ,/-0"al
+,++* %"+" ;++ ++" , &+39 ,$+'"'+3 "3"' 3&++%'+3 '""*+3 +%$3 ,$$,+39 +&+3+3 '%*++3 ,39+3 +&+3+3 &+39 %,$+ ,$ "+* %+'$. I37+%$ ,$"'+3 "3"' "+ '""%+3 &+39 3+ 3+39 '""*+3 +%$3 &+39 +3+ &+39 ,++ ,$+&+3$ "+* %+'$ %"+&+ ;$+ 3$39'++3 "" +&+3+3 &+39 %%"+$ ,39+3 $%$ ,+3 "#"+3 "+* %+'$. M+'%", ,+3 "#"+3 ,$+'"'+3 %'$3$39 +,++*? +. M3&++%'+3 '""*+3 +%$3 ,$$,+39 +&+3+3 '%*++3 ,39+3 +&+3+3 &+39 ,$$$'$@ %,$+ ,$ "+* %+'$. . M39',$3+%$'+3 +&+3+3 %"+&+ $* 7'$7 ,+3 7$%$3. ;. M3;+3+'+3 "+39+3 ,+3 $3,+'+3 %+3#"3&+ %%"+$ '""*+3 +%$3.
Pedoman Komunikasi Efektif
Page 65
,. M3&%"+$'+3 '""*+3 +%$3 ,39+3 $%$ ,+3 %" ,+&+ ,$ "+* %+'$. P+'%+3++3 %'$3$39 +%$3 %" +%"' "+* %+'$ +,++* '"3$'+%$ &+3+9 ,$+'"'+3 ++$+ ,$$+ $37+%$ +'+3 +,+ "#"'+3 +%$3 ,+$ "+ "+* %+'$ R$39'+%+3
+3%7
R'+ ,
%$%+9+$ %++3+ '"3$'+%$
+3%7 +%$3 39+3,"39 ? 1) A+%+3 +%"' "+* %+'$ 2) T"+3 &+39 %$93$7$'+3 ) D$+93% &+39 +* ,$9+''+3
T$3,+'+3 &+39 +* +* ,$$'+3 4) T$3,+'+3 C) O+-++3 &+39 +* ,$$'+3 6) K3,$%$ +%$3 %++ ,$$3,+*
2.
T#a'-%# A'"a# R)+a, Sa&0"
M3+3%7 +%$3 +3+ "+* %+'$ "++ &+39 %+'$ '$$% ""*'+3 ',$3+%$ ,39+3 +3&+' $*+'. H+ %" 3&+39'" '#+%++ +3+ "+* %+'$ @ $3%++%$ @ "3$ +&+3+3 '%,$++3 SDM &+39 '3 @ +$* '%,$++3 +++3 "++ %++$ +,+ ++ +3%+%$ %$ +3'+ @ '"%$ ,+ ++" +"+3; ( "3"' +3%7 +3+ "+* %+'$ ) &+39 +,+$ ,+3 %%"+$ %+3,+ ,+3 "3,+39 "3,+39+3 &+39 +'". K,$3+%$ $3$ %"+ "#"+3 "3"' 3&,$+'+3 %% +3%7 +%$3 ,39+3 %+3,+ +$' %$ &+39 ,$+$'+3 +,+ + $3$. T+3%7 +%$3 +3+ "+* %+'$ ,$$ ,+$ ? 1.
T+3%7 +%$3 ,+$ RSUD K+ S",+39 ' R"+* S+'$ &+39 +$3 ++" %+$'3&+.
2.
T+3%7 +%$3 ,+$ RSUD K+ S",+39 ' "+* +%$3 ++" %+$'3&+.
.
T+3%7 +%$3 ,+$ '#+,$+3 ';+'++3 +" $3+% "%$+* +%+ @ 3;+3+ ,+3 ,+3 %+9+$3&+.
A+$+ '""%+3 +3%7 +* ,$+$ +'"'+3 '"3$'+%$ ,39+3 $3%++%$ @ "3$ 3$+.
Pedoman Komunikasi Efektif
Page 66
1. B$+ +3%7 +3+ "+* %+'$ +'+ " $* ,+*"" '3+' ,39+3 "+* %+'$ 3$+. 2. B$'+3 $37+%$ &+39 %#+% #+%3&+ '+,+ +%$3 ,+3 '"+9+ 393+$ ++%+3 ,$+'"'+33&+ +3%7. . T$,+' 39+399+ * %$' &+39 +'+3 ,$++$ +%$3 %++ %% +3%7 +39%"39. P+%$'+3 $ +3%7 +* %$+ ,+3 %"+ +++3 ,$% ,+3 + ++3 %,$+ 39'+ ,+3 $,+' '+,+"+%+. 4. K""%+3 3+3%7 +%$3 *+"% ,$,'"3+%$'+3 ,++ '+ ,$% +%$3 $'" '$$+ '3,$%$ "" +%$3. D. E)&a-0 a-0%' a' &%l)a#(a
R"+* %+'$ +'%+3+'+3 ,"'+%$ *+,+ +%$3 ,+3 '"+9+3&+ %*$399+ '+ 3,++ 39+*"+3 %+ '+$+3 "3"' +$%$+%$ ,++ %% ,+3 39+$+3 '""%+3 +%"*+3 +%$3. R"+* %+'$ 39+39'+3@ +%"''+3 ,"'+%$ ' ,++ %% +%"*+3 %%"+$ ,39+3 $%$ #3$% +&+3+3 &+39 ,$$'+3 ,+3 "+%$ +%$3. E,"'+%$ ,$3;+3+'+3 "3"' 3#+$3 +*:+ %$+ +%$3 ,$$'+3 ,"'+%$ %%"+$ ,39+3 '""*+33&+. A9+ ,"'+%$ +%$3 ,+3 '"+9+ #++3 ,39+3 +$' +'+ ? 1. R"+* %+'$ 3+'+3 399+3$%+%$+3 %" ,+&+ ,"'+%$ %;++ 7'$7 ,+3 7$%$3. O* '+3+ $" "+* %+'$ " 3+'+3 9+3$%+%$ P%$ K%*++3 R"+* S+'$ (PKRS) 3;$+'+3 +&+3+3 ,"'+%$ ,+3 39+" 3"9+%+3 %""* %+7 &+39 $'+3 ,"'+%$ %;++ ',$3+%$. 2. P7%$3+ $ +%"*+3 (PPA) &+39 ,++ ,$+3" * %+7 '$3$% +$33&+ &+39 $ +%"*+3 +*+$ '3$"%$3&+ '3$"%$3&+ +%$39-+%$39 ,++ $+3 ,"'+%$ +%$3. I37+%$ &+39 ,$$+ +%$3 ,+3 '"+9+ +,++* '*3%$7 '*3%$7 '3%$%3 ,+3 7'$7. . A9+ 7%$3+ $ +%"*+3 (PPA) +" $'+3 ,"'+%$ %;++ 7'$7 ,$+'"'+3 +$*+3 %*$399+ +$ +'%+3+'+3 '"3$'+%$ 7'$7. P39+*"+3 3+39 +$ &+39 ,$$'+3 ,+3
Pedoman Komunikasi Efektif
Page 67
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
Pedoman Komunikasi Efektif
Page 68
++" ,%$) +'+ '"3$'+%$ &+39 7'$7 +,++* $'+3 +$ ,"'+%$ ,+3 3&++3'+3 +%$3 +;+ +7 +,+ %++ %+* +%$3 +%+ 3&++3. *. L+'"'+3 +%%%3 %%"+$ ,39+3 #"'3$% 3+39 39$%$+3 +%%%3 '""*+3 ,"'+%$ $. K++%$'+3 ,39+3 +9$+3 '+$ "3"' $'+3 ,"'+%$ +,+ +%$3 ,+3 '"+9+ #. A%%%3 K""*+3 ,"'+%$ '+,+ +%$3 ,+3 '"+9+ '+$ 3+39 ++;++@%," ,$+" ,++ SPO A%%%3 '""*+3 E,"'+%$ +%$3 ,+3 '"+9+ %3,$$. I+l%+%'"a-0 P%+$%#0a' E)&a-0 Pa-0%' Da' K%l)a#(a.
E,"'+%$ ,$7'"%'+3 +,+ 39+*"+3 ,+3 '+$+3 %%$7$' &+39 ,$""*'+3 +%$3 ,++ +39'+ ,+&+'+3 +%$3 ,++ %% +%"*+3 ,39+3 +*+$ ,$+93%$% ,+3 '+39+3 '3,$%$ '%*++33&+ $'" $+ ,++ "++3 '""%+3 ,+3 +$%$+%$ ,++ +%"*+33&+ %+ ,++ +3#"'+3 +%"*+3 ,$ "+*. E,"'+%$ &+39 ,$$'+3 %+9+$ +9$+3 ,+$ %% * in$ormed consent
"3"' 39++3 ($%+3&+ ,+*+3 ,+3 +3%%$)
,$,'"3+%$'+3 ,$ '+ ,$% +%$3. S+9+$ ++*+3 $+ +%$3 ++" '"+9+3&+ %;++ +39%"39 +$%$+%$ ,++ $+3 +&+3+3 (;3*? 399+3$ +"+3 3&"+$ +%$3 $'+3 + ,+3 $3,+'+3 39++3) +'+ '+ " ,$$ ,"'+%$. +. P$+3 ,"'+%$ '+,+ +%$3 ,+3 '"+9+ *+"% ,39+3 7+ ,+3 +*+%+ &+39 ",+* ,$39$ +$' %;++ + +""3 +$ "$% (%" +7 % + +$' ++" ,$+ '3$') . P$+3 $37+%$ ,+3 ,"'+%$ + *+"% ,$'"+ %;++ "$%.(+7 %) ;. P$+3 ,"'+%$ ,$+'"'+3 * 3+9+ '%*++3 &+39 $+ +39%"39 ,++ +%"*+3 +&+3+3 +%$3. ,. DPJP $'+3 ,"'+%$ '+,+ +%$3 %%"+$ '""*+3 ++" +'"'+3 ,"'+%$ '++$7 ,39+3 3+9+ '%*++3 +$3 %%"+$ '""*+3 +%$3
Pedoman Komunikasi Efektif
Page 69
. J$'+ +%$3 $,+' +" ,$$+*" 3+39 ,$+93%$% ++" +$%$+%$ ,++ '""%+3 3+39 +&+3+33&+ '+ ,$$ '%++3 ,+3 ,++ $$* +$%$+%$ +"$ '"+9+3&+ +3 ++" :+'$ &+39 ,++ 39+$ '""%+3 7. B$+ ,$+'"'+3 $3,+'+3 ,$' &+39 "'+3 %"#"+3 $3,+'+3 ','+3 (in$ormed consent ) ) +%$3 ,+3 '"+9+ +#+ 3+39 $%$' ,+3 '$'+%$ &+39 ,++ #+,$ "3"' ,++ $'+3 %"#"+3. 9. T$' $37+%$ ,+3 ,"'+%$ ,$%%"+$'+3 ,39+3 '""*+3 +%$3 ,+3 '"+9+. T$'-$' ,"'+%$ &+39 ,$$'+3 '+,+ +%$3 ,+3 '"+9+ $"$? 1) 393+$ *+' ,+3 +399"39 #+:+ '+ "3"' +$%$+%$ +,+ %% +%"*+3 2) K3,$%$ +%$3 ,$+93%+ 3;+3+ +%"*+3 &+39 +'+3 ,$$'+3 ,+3 *+%$ &+39 ,$*++'+3 +%"' '$'+%$@*+%$ &+39 $,+' ,$*++'+3@,"9+ +,+3&+ 3"3,++3 $'%++3 $+ +,+ +%"' ++%+3 3"3,++3 $'%++3 %" ) P399"3++3 +-++3 &+39 ,$,++ +%$3 %;++ 7'$7 ,+3 ++3 ("'+3 *+3&+ + &+39 ,$%'+3 "3"' ,$+:+ "+39) 4) P3%$ 7' %+$39 + C) P3%$ $3+'%$ + +3++ '33%$3+ + +% %+ %"3 ++" +'+3+3. 6) P399"3++3 +++3 ,$% %;++ 7'$7 ,+3 ++3 !) D$ ,+3 3"$%$ 8) M+3+#3 3&$ ) T'3$' *+$$+%$ 10) >++ ;";$ +39+3 &+39 3+. 11) DPJP 12) R$%$' #+"* 1) >";$ +39+3 &+39 3+. 14) >++ "+39 %++* *. P7%$3+ $ +%"*+3 (PPA) *+"% 3&,$+'+3 :+'" &+39 +,'"+ ,++ $'+3 ,"'+%$. Pedoman Komunikasi Efektif
Page 70
$. L+'"'+3 $7$'+%$ "3"' +%$'+3 +*:+ +%$3 ,+3 '"+9+ 3$+ ,+3 +*+$ ,"'+%$ &+39 ,$$'+3 %%"+$ ,39+3 '3,$%$ +%$3 #. L+'"'+3 -,"'+%$ $+ %%3%$ $7+%$ ++" ,"'+%$ &+39 ,$%++$'+3 " ,$++*+$. '. I%$ %+ +3,++39+3$ 7"$ $7$'+%$ $+3 ,"'+%$ ,+3 $3++* +3,++39+3 +%$3 ++" '"+9+ +%$3 %+9+$ "'$ +*:+ %",+* ,$$'+3 ,"'+%$ ,+3 $37+%$ &+39 3+. . D'"3+%$'+3 @>++ ,++ 7"$ $+3 ,"'+%$ '",$+3 %$+3 ,++ '+% '+ ,$% +%$3 . . P$+3 ,"'+%$ '+$ 3+39 ++;++@%, ,$+" ,++ SPO P$+3 E,"'+%$ %3,$$. 3. R"+* %+'$ 39$,3$7$'+%$ %"-%" &+39 +,+ ,$ '"3$+% "3"' 3,"'"39 %$ '%*++3 '+3#"+3 ,+3 ,"'+%$ "3"' 3"3#+39 +%"*+3 +%$3 &+39 '+3#"+3 . P+%$3 ,+3 '"+9+ ,$"#"' +9+ 3,++'+3 ,"'+%$ ,+3 +$*+3 &+39 ,$"'+3 "3"' 3"3#+39 +%"*+3 +%$3 '+3#"+3 +9+ 3;++$ *+%$ +%"*+3 &+39 $+ %+* 3$399+'+3 "+* %+'$ . E,"'+%$ '+3#"+3 %" ,$$'+3 '+,+ +%$3 &+39 3;+3+ "+39+33&+ ''% >ANG PERLU DI PERHATIKAN SELAMA PROSES EDUKASI ADALAH <
1. 2. . 4. C. 6. !.
P*+$'+3 '3,$%$ +%$3. P*+$'+3 $+%$ +%$3. P*+$'+3 , &9 ,$$'+3 ,$+*+$ ++" $,+'. R%; E*+& A",$ (,++ ,$39$) >+$& ('"'++3@+3%++3%$@'#+%+3) 8. H" (3,+* *+$)
Pedoman Komunikasi Efektif
Page 71
BAB ! DOKUMEN TERKAIT
D'"3 &+39 '+$ ,39+3 +'%+3++3 '"3$'+%$ 7'$7 +,++* %+9+$ $'" ? 1. F SBAR 2. F >PPT . F ,"'+%$ $39+%$ 4. F $7$'+%$ C. F "#"'+3 6. F "#"' +$' !. F %+* $+ 8. F +3%7 +3+ "+39+3 . F #+:++3 "#"'+3 10. F %" ,$% +:+ #++3 ,+3 +:+ $3+ 11. F 3$$39 %++ +3%7 12. F $3+%$ '+:++3 1. M+$ ,"'+%$+7%"#+,:+
Pedoman Komunikasi Efektif
Page 72
BAB !I PENUTUP
B"'" ,+3 '"3$'+%$ 7'$7 ,$ R"+* S+'$ U" D++* K+"+3 S",+39 ,$%"%"3 "3"' 3#+,$ +;"+3 ,++ +'%+3++3 %% '"3$'+%$ &+39 #+,$ ,$ R"+* S+'$ U" D++* K+"+3 S",+39 %*$399+ ,++ ;$+ '"3$'+%$ &+39 7'$7 ,+3 + %%"+$ '""*+3 +%$3 ,$ R"+* S+'$ U" D++* K+"+3 S",+39. B"'" ,+3 '"3$'+%$ 7'$7 $3$ "+'+3 +3,"+3 +9$ %""* %+7 "+* %+'$ ,+3 "'+3 "'" %+3,+ &+39 &+39 %$7+ "+' * '+3+ $" "3"' +'%+3++3 ,$++39+3 ,++ ,$'+39'+3 %%"+$ ,39+3 '3,$%$ ,+3 '""*+3 +%$39 +%$39 ,$ "+* %+'$.
DITETAPKAN DI PADA TANGGAL
? SUMEDANG ? JANUARI 2018
DIREKTUR RUMAH SAKIT UMUM DAERAH KABUPATEN SUMEDANG
HILMAN TAUFIK. ;.S
Pedoman Komunikasi Efektif
Page 73
Pedoman Komunikasi Efektif
Page 74
