SEKOLAH STAF DAN PIMPINAN PERTAMA POLRI RUMAH SAKIT BHAYANGKAR BHAYANGKARA A SESPIMMA SESPIM MA
PANDUAN KOMUNIKASI PEMBERIAN INFORMASI DAN EDUKASI YANG EFEKTIF
RUMAH SAKIT BHAYANGKARA SESPIMMA POLRI
2016 KATA PENGANTAR 29
Puji syukur k!i "#j$k# k%"& Tu'# Y#( M' Kus s%() *%rk$ &# #u( #u(%r %r' ' y#( y#( $%)' $%)' &i*%r &i*%rik ik# # "%#y "%#yus usu#+ u#+ s%'i# s%'i#(( (( Buku Buku P#& P#&u u# # K,!u# K,!u#ik iksi si P%!*%ri# I#-,r!si &# E&uksi y#( E-%k$i- Ru!' Ski$ B'y#(kr S%s"i!! P,)ri i#i &"$ s%)%si &isusu#.
Buku "#&u# i#i !%ru"k# "#&u# k%rj *(i s%!u "i'k y#( !%!*%rik# "%)y# "%)y## # k%"& k%"& "si%# "si%# &)! &)! !%)kuk !%)kuk# # K,!u#ik K,!u#iksi si P%!*%ri P%!*%ri# # I#-,r! I#-,r!si si &# E&uksi y#( E-%k$i- &i Ru!' Ski$ B'y#(kr S%s"i!! P,)ri.
D)! "#&u# i#i &iurik# $%#$#( P%#(%r$i# &# T$)ks# K,!u#iksi P%!*%ri# I#-,r!si &# E&uksi y#( E-%k$i- &i Ru!' Ski$ B'y#(kr S%s"i!! P,)ri.
Ti&k )u" "%#yusu# !%#y!"ik# $%ri! ksi' y#( s%&)!/&)!#y $s *#$ *#$u u# # s%!u s%!u "i' "i'k k y#( y#( $%) $%)' ' !%!* !%!*# #$u $u &) &)! ! !%#y !%#y%) %)%s %si ik k# # P#& P#&u u# # K,!u#iksi P%!*%ri# I#-,r!si &# E&uksi y#( E-%k$i- Ru!' Ski$ B'y#(kr S%s"i!! P,)ri.
kr$+ #uri 2016
DAFTAR ISI 29
P%#yusu#
KEPUTUSAN KARUMKIT RUMAH SAKIT BHAYANGKARA SESPIMMA POLRI K$ P%#(#$r i D-$r Isi ii P%#(%r$i# 1 Tuju# ... 1 Ru#( Li#(ku" 1 T$)ks# I&%#$i-iksi .
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P%)",r# I#si&%# 3 K%j&i# K%s)'# I&%#$i-iksi Psi%# .
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D-$r Pus$k
BAB I 29
PENDAHULUAN A. Latar Belakang
k%(i$# k,!u#iksi su&' !%#j&i s%*(i# *%sr k%(i$# ki$ s%'ri/'ri+ !u)i #$r $%!# 3 "ri*&i+ k%),!",k+ ,r(#issi $u !s. K%(i$# k,!u#iksi "& "ri#si"#y &)' k$i8i$s "%r$ukr# i&% $u ((s# s%r s%&%r'#+ k%(i$# k,!u#iksi &i "'!i s%*(i k%(i$# "%#y!"i# &# "%#%ri!# "%s# $u i&% &ri s$u "i'k k% "i'k )i#+ &%#(# $uju# u#$uk !%#"i k%s!# "#&#(# $s i&% y#( &i"%r$ukrk# $%rs%*u$. B%(i$u "u) &%#(# "%)y## ru!' ski$+ k%*%r'si)# !isi s%*u' ru!' ski$ s#($ &i $%#$uk# ,)%' k%)u%s# *%rk,!u#iksi s%$i" "%$u(s+ "%r$+ &# &,k$%r. P%)y## ru!' ski$ s%))u *%r'u*u#(# &%#(# *%r*(i krk$%r &# "%ri)ku "si%# y#( *%rk%"%#$i#(# &%#(# js "%r$# s%'i#(( "%$u(s+ "%r$+ &# &,k$%r 'rus !%!'!i &# !%#(%r$i *(i!# r k,!u#iksi y#( *is &i$%r"k# &i s%() si$usi. D)! "r,-%si k%&,k$%r#+ k,!u#iksi &,k$%r &%#(# "si%# !%ru"k# s)' s$u k,!"%$%#si y#( 'rus
&ikusi &,k$%r+
k,!"%$%#si k,!u#iksi !%#%#$uk#
k%*%r'si)# &)! !%!*#$u "%#y%)%si# !s)' k%s%'$# "si%#. Di I#&,#%si+ s%*(i# &,k$%r !%rs $i&k !%!"u#yi k$u y#( uku" u#$uk *%r*i##(/*i##( &%#(# "si%##y+ s%'i#(( '#y *%r$#y s%"%r)u#y. Aki*$#y + &,k$%r *is sj $i&k !%#&"$k# k%$%r#(# y#( uku" u#$uk !%#%(kk# &i(,#sis &# !%#%#$uk# "%r%### &# $i#&k# )%*i' )#ju$. Dri sisi "si%#+ u!u!#y "si%# !%rs &)! ",sisi )%*i' r%#&' &i '&"# &,k$%r s%'i#(( $ku$ *%r$#y &# *%r%ri$ $u !%#(u#(k"k# &iri. Hsi)#y+ "si%# !%#%ri! sj " y#( &ik$k# &,k$%r. Pr&i(! i#i)' y#( 'rus ki$ "%r*iki Psi%# &# &,k$%r 'rus *%r& &)! k%&u&uk# s%$r s%'i#(( "si%# $i&k !%rs r%#&' &iri &# !)u u#$uk *is !%#%ri$k# ski$3k%)u'#
y#( &i)!i#y s%r jujur &# j%)s.
K,!u#iksi y#( %-%k$i- !!"u !%!"%#(ru'i %!,si "si%# &)! "%#(!*i)# k%"u$us# $%#($#( r%## $i#&k# s%)#ju$#y. Kur$9 :1775; !%#y$k# *' k,!u#iksi %-%k$i- jus$ru $i&k !%!%r)uk# k$u y#( )!. K,!u#iksi %-%k$i- $%r*uk$i !%!%r)uk# k$u y#( )%*i' s%&iki$ kr%# "%$u(s+ "%r$ &# &,k$%r $%r!"i) !%#(%#)i k%*u$u'# "si%#. A$s &sr k%*u$u'# 29
"si%#+ "%r$ &# &,k$%r !%)kuk# !#j%!%# "%!#(%),)# !s)' k%s%'$# *%rs! "si%#. U#$uk i$u &irsk# "%r)u#y !%!*%rik# "%&,!# k,!u#iksi %-%k$i- u#$uk "%$u(s+ "%r$ &# &,k$%r &i RS B'y#(kr S%s"i!! P,)ri u#$uk !%!u&'k# *%rk,!u#iksi &%#(# "si%# &# k%)ur(#y
B. Tujuan
s%r u!u! $uju# "%#yusu## "%&,!# k,!u#iksi %-%k$i- &)' < 1. M%!*%rik# "%#(%$'u# &# "%&,!# *(i "%$u(s+ "%r$ &# &,k$%r !%#(%#i r *%rk,!u#iksi &%#(# "si%# &# k%)ur(#y. 2. A(r "%$u(s+ "%r$ &# &,k$%r &"$ !%)kuk# k,!u#iksi y#( %-%k$i- &%#(# "si%# &# k%)ur(#y =. M%#('i#&rk# k%s)'"'!# y#( *is !%#i!*u)k# &u(# !)"rk$ik.
BAB II KOMUNIKASI EFEKTIF
A.
Pengertan
29
K,!u#iksi *%rs) &ri *'s )$i# > communis? y#( r$i#y *%rs!. S%r $%r!i#,),(is+ k,!u#iksi &ir$ik# s%*(i su$u "r,s%s "%#y!"i# "ikir# $u i#-,r!si :"%s#; &ri s$u "i'k k% "i'k )i# &%#(# !%#((u#k# su$u !%&i. M%#uru$ ')i k!us *'s+ k,!u#iksi &)' u"y y#( *%r$uju# *%r*(i u#$uk !%#"i k%*%rs!#. ik &u ,r#( *%rk,!u#iksi !k "%!'!# y#( s! $%r'&" "%s# y#( s)i#( &i"%r$ukrk# &)' $uju# y#( &ii#(i#k# ,)%' k%&u#y. @%*s$%r?s N% ,))%(i$% Di$i,#ry %&isi $'u# 1744 #$r )i# !%#j%)sk# *' k,!u#iksi &)' su$u "r,s%s "%r$ukr# i#-,r!si &i#$r i#&i8i&u !%))ui sis$%! )!*#(/)!*#(+ $#&/$#& $u $i#(k' )ku. B.
KLASIFIKASI KOMUNIKASI
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&ik)si-iksik# !%#j&i< 1. K,!u#iksi i#$r"%rs,#) P%#((u## *'s $u "ikir# y#( $%rj&i &i &)! &iri k,!u#ik$,r s%#&iri #$r i#&i8i&u &# $u'##y.K,!u#iksi i#$r"%rs,#) !%ru"k# k%$%r)i*$# i#$%r#) s%r k$i- &ri i#&i8i&u &)! "%!"r,s%s# si!*,)ik &ri "%s#/"%s#. S%,r#( i#&i8i&u !%#j&i "%#(iri! s%k)i(us "%#%ri! "%s#+ !%!*%rik# u!"# *)ik *(i &iri#y s%#&iri &)! "r,s%s i#$%r#) y#( *%rk%)#ju$#. 2. K,!u#iksi i#$%r"%rs,#) K,!u#iksi i#$%r"%rs,#) *%r)#(su#( &%#(# &u r'+ #$r k,!u#ik$,r &# k,!u#ik# #$r s%,r#( $%#( !%&is &%#(# $%!# s%j$ $u #$r s%,r#( $%#( !%&is &%#(# "si%#.
=. K,!u#iksi k%),!",k S)' s$u *%#$uk k%),!",k.K,!u#iksi
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!%#j( &iri+ "%!%'# !s)'+ &i!# #((,$/#((,$#y &"$ !%#(i#($ krk$%ris$ik "ri*&i #((,$/#((,$ y#( )i# s%r $%"$+ !is)#y ,r(#issi "r,-%si+ k%),!",k r%!j &# k%),!",k/k%),!",k s%j%#is#y. K,!u#iksi &"$ &)! *%#$uk &iskusi+ r"$ &# s%*(i#y. C. K,!u#iksi "u*)ik K,!u#iksi y#( &i)kuk# s%r k$i- !u"u# "si- y#( &i)kuk# &i&%"# u!u!.D)! k,!u#iksi "u*)ik+ "%s# y#( &is!"ik# &"$ *%ru" su$u i#-,r!si+ jk#+ ((s#.K,!u#iksi i#i !%!%r)uk# k%$%r!"i)# k,!u#iksi )is# &# $u)is# (r "%s# &"$ &is!"ik# s%r %-%k$i- &# %-isi%#. . K,!u#iksi ,"r(#issi M%ru"k# k,!u#iksi y#( &i)kuk# &)! su$u ,r(#issi $u #$r ,r(#issi *ik s%r -,r!) !u"u# i#-,r!). K,!u#iksi ,r(#issi "& u!u!#y !%!*'s $%#$#( s$ruk$ur &# -u#(si ,r(#issi s%r$ 'u*u#(# #$r !#usi. 6. K,!u#iksi !ss K,!u#iksi i#i !%)i*$k# s%ju!)' *%sr k,!u#ik# '%$%r,(%# y#( $%rs%*r &i su$u i)y' (%,(r-is y#( )us &# *%rk%"%#$i#(# "& "si%# k,!u#ik# y#( s! !.
"ENIS KOMUNIKASI
K,!u#iksi &"$ &i*%&k# &)! )i! j%#is+ yi$u k,!u#iksi $%r$u)is+ k,!u#iksi 8%r*)+ k,!u#iksi #,# 8%r*)+ k,!u#iksi s$u r' &# k,!u#iksi &u r'. #. K$%unka& tertul& M%ru"k# k,!u#iksi y#( "%#y!"i# "%s# s%r $%r$u)is *ik !#u)
!u"u# !%))ui !%&i s%"%r$i %!i)+ sur$+ !%&i %$k. Li##y. Pri#si"/"ri#si" k,!u#iksi $%r$u)is+ yi$u< L%#(k" Ri#(ks P%r$i!*#(# K,#kri$ %)s S,"# B%#r
29
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S%*(i $#& *uk$i ,$%#$ik+ !is)#y "%rs%$uju# ,"%rsi. A)$ "%#(i#($3 *%r"ikir *i)!# &i"%r)uk#+ !is)#y sur$ y#( $%)' &irsi"k#. D,ku!%#$si 'is$,ris+ !is)#y r%k! !%&is "si%# !i## k%!##+ sur$ k%$%r#(# j)#. P%&,!# $u &sr *%r$i#&k+ !is)#y sur$ k%"u$us#+ sur$ "%ri#$'+ sur$ "%#(#(k$#+ SPO.
K%u#$u#(# k,!u#iksi $%r$u)is
A&#y &,ku!%# $%r$u)is S%*(i *uk$i "%#%ri!# &# "%#(iri!# D"$ !%#y!"ik# i&% y#( ru!i$ M%!*%rik# #)is+ %8)usi &# ri#(ks# M%#y%*rk# i#-,r!si k%"& k')yk r!i D"$ !%#%(sk#+ !%#-sirk# &# !%#j%)sk# k,!u#iksi )is# M%!*%#$uk &sr k,#$rk $u "%rj#ji# U#$uk "%#%)i$i# &# *uk$i &i "%#(&i)#
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Hal*+al ,ang +aru& -er+atkan -ala% k$%unka& (er)al/
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!%#i#(k$k# $,)%r#si $%r'&" rs ski$+ !%#(ur#(i #si%$s+ !%!-si)i$si r%)kssi "%r#-s# &# 'u!,r &"$ &i(u#k# u#$uk !%#u$u"i rs $ku$ &# $i&k %#k $u k%$i&k!!"u##y u#$uk *%rk,!u#iksi &%#(# "si%#.
D)! !%#y% mbutkan kata yang sulit maka pemberi pesan harus mengeja hurufnya dengan menggunakan kode alfabeth internasional, yaitu
karakter A B D E F G H I K L M N O P R S T U @ Y Sumber : Wikipedia
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1. Keteatan 2aktu -an rele(en&
29
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M%$k,!u#iksi Su$u k,!%#$r $%r'&" isi "%!*ir# &# si-$ 'u*u#(# #$r k,!u#ik$,r &#
k,!u#ik# &is%*u$
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$%rs%#yu! !%ski"u# '$i k%% $u !r'. M%$k,!u#iksi &"$ &i)i'$ &ri < P%#!"i)# -isik P%#!"i)# s%s%,r#( !%ru"k# -k$,r y#( !%#rik "%r'$i#
&)! k,!u#iksi #$r "ri*&i. P%#!"i)# -isik+ r *%r"ki# &# r *%r'is k# !%#u#jukk# k%"ri*&i# s%s%,r#(. T%#( !%&is y#( !%!"%r'$ik# "%#!"i)# &ri &"$
!%#!"i)k# i$r "r,-%si,#)is!% y#( ",si$i-. N& sur $u i#$,#si *ir I#$,#si *ir *%r"%#(ru' $%r'&" r$i "%s# y#( &is!"ik# ,)%' s%s%,r#( k%"& "i'k )i#. O)%' s%** i$u+ "%#(%#&)i#
%!,si !%ru"k# -$,r y#( s#($ "%#$i#( &)! *%rk,!u#iksi. Eks"r%si j' K,#&isi "%rs# s%s%,r#( &"$ &ik%$'ui !%))ui %ks"r%si j'. Ski$+ sus'+ s%##(+ $ku$+ #(%ri+ jijik+ &# s%*(i#y &"$ &ik%$'ui &ri %ks"r%si j'. Eks"r%si j' s%ri#( &i(u#k)# s%*(i &sr &)! !%#%#$uk# "%#&"$ s%s%,r#( k%$ik *%rk,!u#iksi $$" !uk.
D.
MODEL KOMUNIKASI
29
M,&%) k,!u#iksi &)' i)us$rsi )ur k,!u#iksi y#( !%#u#juk# u#sur/u#sur "%#$i#( &i&)!#y.
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M%ru"k# s)' s$u !,&%) k,!u#iksi. M,&%) i#i !%#syr$k# &#y %!"$ u#sur k,!u#iksi :su!*%r i#-,r!si+ "%s#+ s)ur# &# "%#%ri!# "%s#; u#$uk &"$ $%rj&i#y k,!u#iksi. Un&ur k$%unka& 1. Su!*%r i#-,r!si :source; Su!*%r :"%#(iri! "%s#; &)' ,r#( y#( !%#y!"ik# "%!ikir# $u
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=. S)ur# : channe);
29
S)ur#
k,!u#iksi &)' !%&i y#( &i))ui
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k,!u#iksi *%r)#(su#( !%))ui '#y s$u s)ur#+ *is#y !%#((u#k# &u+ $i( $u %!"$ s)ur# y#( *%r*%& s%r si!u)$#. ,#$,'< D)! i#$%rksi $$" !uk+ ki$ *%r*ir &# !%#&%#(rk# :s)ur# sur;+ $%$"i ki$ ju( !%!%*rik# isyr$ $u*u' &# !%#%ri! isyr$ i#i s%r 8isu) :s)ur# 8isu);.Ki$ ju( !%!#rk# &# !%#iu! *u/ *u# :s)ur# $k$i);. M%&i -isik y#( s%ri#( &i(u#k# &iru!' ski$ &)' $%)%",#+ *r,sur+ sur$ %&r#+ !%!,+ i#$%r#%$+ r,y) #%s+ &)). C. P%#%ri! "%s# :r%%i8%r; P%#%ri! "%s# &)' ,r#( y#( !%#%ri! "%s# &ri su!*%r i#--,r!si :k,!#uik$,r;.P%#%ri!
"%s# k# !%#%rj%!'k# "%s# :&%,&i#(;
*%r&srk# "& *$s# "%#(%r$i# y#( &i!i)iki#y. D%#(# &%!iki# &"$ sj y$%rj&i k%s%#j#(# #$r y#( &i!ksu& ,)%' "%#(iri! "%s# &%#(# y#( &i!%#(%r$i ,)%' "%#%ri! "%s# y#( &is%**k# ,)%' &#y k%!u#(ki## '&iri#y (#((u#3 '!*$#. H!*$# i#i *is kr%# "%r*%&# su&u$ "#&#(+ "%#(%$'u# $u "%#()!#+ "%r*%&# *u&y+ !s)' *'s &# )i##y. P& s$ !%#y!"ik# "%s#+ "%#(iri! "%s#:k,!u#ik$,r; 'rus !%!s$ik# "k' "%s# $%)' &i$%ri! &%#(# *ik $u $i&k. S%!%#$r "%#%ri! "%s# "%r)u *%rk,#s%#$rsi (r "%s# &i$%ri! &%#(# *ik &# !%!*%rik# u!"# *)ik :-%%&*k; k%"& "%#(iri! "%s#. . U!"# *)ik U!"# *)ik !%ru"k# k,!u#ik# $%r'&" "%s# y#( &i*%rik# ,)%' k,!u#ik$,r. U!"# *)ik &"$ *%ru"$#(("# 8%r*) $u #,#8%r*) &# s#($ "%#$i#( s%k)i s%*(i "r,s%s k)risi-iksi u#$uk !%!s$ik# $i&k $%rj&i k%s)'# &# !%#(i#$%r"r%$sik# "%s#. P& s$ "%#%ri! "%s# !%)kuk# "r,s%s u!"# *)ik+ "%#(iri! "%s# :k,!u#ik$,r; y#( *ik 'rus !%!i)iki k%!!"u# s%*(i *%riku$< . r *%r*ir
29
K,!u#ik$,r 'rus !%#(usi r *%r*ir $%r!suk r *%r$#y :!%#(%r$i k$u "%#((u## "%r$#y# $%r$u$u" &# $%r*uk;+ !%#j%)sk#+ k)ri-iksi+ "r"'rs%+ i#$,#si. *. M%#&%#(r K,!u#ik$,r 'rus !%#&%#(rk# &%#(# *ik u!"# *)ik &ri .
"%#%ri! "%s# $#" !%!,$,#( "%!*ir##y. r !%#(!$i K,!u#ik$,r 'rus *is !%#(!$i r *%r*ir k,!u#ik# !is)#y *'s #,# 8%r*) y#( &i(u#k# &i *)ik u#(k"# k$
$u k)i!$#y+ (%rk# $u*u'#y. &. M%#j( sik" K,!u#ik$,r 'rus !%#j( sik" s%)! *%rk,!u#iksi &%#(# k,!u#ik# :*'s $u*u'; (r $i&k !%#((#((u k,!u#iksi &# u#$uk !%#('i#&r k%s)'"'! &)! !%#(r$ik# (%rk $u*u' y#( &i)kuk# ,)%' k,!u#ik$,r 6. G#((u# G#((u# &)' s%() s%su$u y#( !%#('!*$ $u !%#(ur#(i k%!!"u# ki$ u#$uk !%#(iri! &# !%#%ri! "%s# .
BAB III KOMUNIKASI EFEKTIF PERA4AT DAN PASIEN
P%)y## ru!' ski$ $i&k &"$ &i"is'k# &ri "%r# k,!u#iksi. P%$u(s &# $%#( !%&is $i&k &"$ !%)ks#k# $'"#/$'"# &)! "r,s%s "%)y## k%s%'$# &%#(# *ik $#" k%!!"u# *%rk,!u#iksi y#( *ik &%#(# "si%#+ $%!#+ $s# &# "i'k/"i'k )i#. %#is k,!u#iksi y#( ")i#( )9i! &i(u#k# &)! "%)y## k%"%r$# &iru!' ski$ &)! 'u*u#(# "%r$ &# "si%# &)' "%r$ukr# i#-,r!si s%r 8%r*) $%ru$! "%!*ir#
&%#(# $$"
!uk. 29
K%!!"u#
"%r$
!%)kuk#
k,!u#iksi 8%r*) k# !%#%#$uk# ku)i$s su'# y#( &i*%rik#. D)! s%$i" $'"# "%)ks## "r,s%s k%"%r$#+ "%r$ s%))u !%#((u#k# k,!u#iksi 8%r*). O)%' kr%# i$u "%r$ 'rus !%!'!i ')/') y#( 'rus &i"%r'$ik# &)! k,!u#iksi 8%r*). T'"# k,!u#iksi &)! k%"%r$# !%)i"u$i $'" "%#(kji#+ "%ru!us# &i(#,s%+ "%r%###+ "%)ks## &# %8)usi. 1. T'" "%#(kji# P%#(kji# !%ru"k# $'" ) "r,s%s "%)y## &i ru!' ski$ y#( &i)kuk# ,)%' "%$u(s r%(is$rsi3&!isi &# "%r$ u#$uk !%#(u!"u)k# &$ "si%#. D$ $%rs%*u$ &i"%r)uk# s%*(i &sr "%)ks## "r,s%s k%"%r$# "& $'" s%)#ju$#y. D$ "si%# &i"%r,)%' &ri< . @#r+ $%r&iri &ri< @#r &!isi @#r i#i &i)kuk# "& s$ "%r$! k)i "si%# !suk ru!'
ski$ &%#(# $uju# u#$uk !%#&"$k# &$ u!u! $u i&%#$i$s "si%#. @#r riy$ 'i&u" @#r i#i &i)kuk# ,)%' "%r$ u#$uk !%#&"$k# i#-,r!si !%#(%#i k%)u'# "si%#+ riy$ k%s%'$# "%rj)## "%#yki$ &%#(# $uju# u#$uk !%#(%$'ui )s#
"si%# &$#( k% ru!' ski$ &#
!%#j&i u# r%## $i#&k# k%"%r$#.
@#r $%r"%u$ik @#r i#i &i$%k#k# "& -k$+ i&% &# isi &)! r#(k "%#(%!*#(# 'u*u#(# s%'$ y#( *%r$uju# u#$uk !%!*#$u "si%# !%#(i&%#$i-iksi !s)'#y. @#r i#i !%!*%rik# "%)u#( "& "si%# u#$uk !%#(u#(k"k# "%rs#+ !%#(%#) &# !%#(%$'ui !s ))u#y. @#r $%r"%u$ik *#yk &i(u#k# ,)%' "r,-%si,#) k%s%'$# s%"%r$i "%r$+ &,k$%r+ "isik,),( &# "siki$%r+ *is##y &i$%r"k# "& "si%# y#( !%#()!i (#((u# "sik,),(is.
*. P%!%riks# -isik . P%!%riks# &i(#,s$i : )*,r$,riu!+ r&i,),(i+ &s*; &. I#-,r!si3$$# &ri $%#( !%&is )i# &# &ri k%)ur( "si%# K%!!"u# *%rk,!u#iksi s#($ *%r"%#(ru' "& k%)%#(k"# &$ "si%#. O%' kr%# i$u+ "%#i#(k$# k,!u#iksi s%s%,r( "%r$ "%r)u !%#&"$k# 29
"%r'$i#. D)! *%rk,!u#iksi "%r$ "%r)u !%!"%r'$ik# *u&y y#( $%r"%#(ru' "& k$u &# $%!"$ $%rj&i#y k,!u#iksi+ "%#((u## *'s+ usi &# "%rk%!*#(# "si%#. A& *%*%r" ') y#( !%#j&i k%#&) *(i "si%# &)! !%#y!"ik#+ !%#%ri! &# !%!'!i i#-,r!si y#( &i$%ri!#y. B%*%r" ') y#( !%#j&i k%#&) + #$r )i#< . K%!!"u# *'s P%r$ "%r)u !%!"%r'$ik# *'s y#( !!"u &i"'!i ,)%' "si%# &)! *%rk,!u#iksi kr%# "%#(us# *'s s#($ *%r"%#(ru' $%r'&" "%rs%"si &# "%#-sir# "si%# &)! !%#%ri! i#-,r!si y#( s%sui. *. K%$j!# "# i#&%r K%$j!# "# i#&%r &)! !%#&%#(r+ !%)i'$+ !%rs &# !%#iu! *u !%ru"k# -$,r "%#$i#( &)! k,!u#iksi. Psi%# k# &"$ !%#%ri! "%s# K,!u#iksi &%#(# *ik "*i) "# i#&%r#y *%r-u#(si *ik. B(i "si%# y#( !%#()!i (#((u# "%#&%#(r#+ & $'"# y#( "%r)u &i"%r'$ik# &)! !%)kuk# "%#(kji#+ yi$u i#-,r!si !%&ik y#( !%#(i#&iksik# &#y k%)%!'# "%#&%#(r#+ !%!"%r'$ik# "%r)u 3 $i&k#y "si%# !%#((u#k# )$ *#$u &%#(r y#( !si' *%r-u#(si+ !%!"%r'$ik# k%!!"u# "si%# !%!* %ks"r%si j' &# (%rk *i*ir "%r$+ &# "k' "si%# !!"u !%#((u#k# (%rk isyr$ s%*(i *%#$uk k,!u#iksi #,# 8%r*). . K%)%!'# -u#(si k,(#i$i- K%rusk# y#( !%)%!'k# -u#(si k,(#i$i-+ !is)#y $u!,r ,$k y#( &"$ !%#("%#(ru'i k%!!"u# "si%# u#$uk !%#(u#(k"k# &# !%!'!i *'s.D)! !%#(kji "si%# i#i+ "%r$ 'rus &"$ !%#i)i r%s",# *ik s%r 8%r*) !u"u# #,# 8%r*) y#( &is!"ik# ,)%' "si%# &)! !%#j* "%r$#y#. &. G#((u# s$ru$ur) G#((u# s$ruk$ur) $u*u' $%ru$! y#( *%r'u*u#(# )#(su#( &%#(# ,r(# sur s%"%r$i !u)u$ &# 'i&u#( &"$ *%r"%#(ru' "& "r,s%s k,!u#iksi. 2. T'" "%ru!us# &i(#,s 29
Di(#,s &iru!usk# *%r&srk# &$ y#( &i"%r,)%' &ri $'" "%#(kji#. P%ru!us# &i(#,s k%"%r$# !%ru"k# 'si) "%#i)i# "%r$ &%#(# !%)i*$k# "si%# &# k%)ur(#y+ $%#( k%s%'$# )i# y#( *%rk%## &%#(# !s)' y#( &i)!i "si%#. Di(#,s k%"%r$# y#( $%"$ !%!%r)uk# sik" k,!u#ik$i- "%r$ &# sik" k,,"%r$i- "si%#. =. T'" "%r%### P%#(%!*#(# r%## $i#&k# k%"%r$# k%"& "si%# &i"%r)uk# i#$%rksi &# k,!u#iksi &%#(# "si%#. H) i#i u#$uk !%#%$uk# )$%r#$i8% r%## k%"%r$# y#( k# &i$%r"k#. Mis)#y+ s%*%)u! !%!*%rik# !k### k%"& "si%#+ "%r$ 'rus $%r)%*i' &'u)u !%#(%$'ui !k## y#( s%sui *(i "si%#.R%## $i#&k# y#( &i*u$ ,)%' "%r$ !%ru"k# !%&i k,!u#iksi #$r $%#( k%s%'$# y#( *%rk%si#!*u#(# s%'i#(( "%)y### &"$ &i)ks#k# s%r $%r$ur &# %-%k$i-. C. T'" "%)ks## T'" "%)ks## !%ru"k# r%)issi &ri "%r%### y#( $%)' &i $%$"k# $%r)%*i' &'u)u. Ak$i-i$s i#i !%!%r)uk# k%$%r!"i)# &)! *%rk,!u#iksi &%#(# "si%#. T%r&"$ &u k$%(,ri u!u! k$i8i$s "%r$ &)! *%rk,!u#iksi+ yi$u s$ !%#&%k$i "si%# u#$uk !%!%#u'i k%*u$u'# &# s$ "si%# !%#()!i !s)' "isk,),(is. P& s$ !%#('&"i "si%# + "%r$ "%r)u< M%#u#juk# ru$ j' y#( !%#%r!i#k# k%$u)us# (r $%ri"$
sus# s)i#( "%ry s$ *%rk,!u#iksi. K,#$k "#&#( y#( !%#u#juk# "%r'$i# &# k%su#((u'# "%r$. F,kus "& "si%#. B%rsik" $%r*uk u#$uk !%#u!*u'k# k%*%r#i# "si%# &)!
!%#(iku$i $i#&k# k%"%r$# y#( &i)kuk#. M%#&%#(rk# s%r s%ks! &# "%#u' "%r'$i# u#$uk !%#&"$k#
i#-,r!si &ri "si%#. P%r$ )%*i' *#yk !%#&%#(rk# &ri "&
*%r*ir .') i#i k# !%#u!*u'k# k%"%ry# "si%# "& "%r$. M%#&%#(rk# k%)u'# "si%# &# !%!'!i "%rs#. P%r$ !!"u !%#j&i "%!*i!*i#( &# k,#s%)i#( $%r'&" "si%#. B%rsik" $%##( s%)! *%r& &i &%"# "si%#.
29
D)! k,!u#iksi &i ru!' ski$+ "%$u(s &# $%#( !%&is 'rus !%)kuk# "r,s%s 8%r$i-iksi $%r'&" kursi &ri k,!u#iksi )is# &%#(# $u)is+ * k%!*)i &# k,#-ir!si u)#( :TULBAKON;+ yi$u < 1. P%!*%ri "%s# !%!*%rik# "%s# s%r )is#. K,!u#iksi &"$ &i)kuk# s%r )#(s#( $u !%))ui sr# k,!u#iksi s%"%r$i $%)%"',#%. P%!*%ri "%s# 'rus !%!"%r'$ik# k,s k$ y#( &i (u#k#+ i#$,#si+ k%ku$# sur :$i&k *%sr &# $i&k k%i);+ j%)s+ si#(k$ &# "&$. 2. P%#%ri! "%s# !%#$$ isi "%s# $%rs%*u$. :TULIS; u#$uk !%#('i#&ri &#y "%s# y#( $%r)%$ !k "%#%ri! "%s# 'rus !%#$$ "%s# y#( &i*%rik# s%r j%)s. =. Isi "%s# &i*k# k%!*)i s%r )%#(k" ,)%' "%#%ri! "%s#. :BAA; s%$%)' "%s# &i $$+ "%#%ri! "%s# 'rus !%!*k# k%!*)i "%s# $%rs%*u$ k%"& "%!*%ri "%s# (r $i&k $%rj&i k%s)'# &# "%s# &%"# &i$%ri! &%#(# *ik C. P%#%ri! "%s# !%#(k,#-ir!si k%!*)i isi "%s# k%"& "%!*%ri "%s#. :KONFIRMASI; "%!*%ri "%s# 'rus !%#&%#(rk# "%s# y#( &i *k# ,)%' "%#%ri! "%s# &# !%!*%rik# "%r*ik# *i) "%s# $%rs%*u$ !si' & y#( kur#( $u s)'.
29
BAB I5 KOMUNIKASI EFEKTIF DOKTER DAN PASIEN
D)! 'u*u#(# $%#( !%&is &# "si%#+ *ik &,k$%r !u"u# "si%# &"$ *%r"%r# s%*(i su!*%r $u "%#(iri! "%s# &# "%#%ri! "%s# s%r *%r(#$i#. Psi%# s%*(i "%#(iri! "%s#+ !%#y!"ik# " y#( &irsk# $u !%#j* "%r$#y# $%#( !%&is s%sui &%#(# "%#(%$'u##y. S%!%#$r $%#( !%&is s%*(i "%#(iri! "%s#+ *%r"%r# "& s$ !%#y!"ik# "%#j%)s# "%#yki$+ r%## "%#(,*$# &# $%r"i+ %-%k s!"i#( ,*$ y#( !u#(ki# $%rj&i s%r$ &!"k &ri &i)kuk# &# $i&k &i)kuk##y $%r"i $%r$%#$u. D)! "%#y!"i# i#i+ $%#( !%&is *%r$#((u#( j* u#$uk !%!s$ik# "si%# !%!'!i " y#( &i s!"ik#. S%*(i "%#%ri! "%s#+ &,k%$r "%r)u *%rk,#s%#$rsi &# !%!"%r'$ik# s%$i" "%r#y$# "si%#. U#$uk !%!s$ik# " y#( &i !ksu& ,)%' "si%#+ &,k$%r s%s%k)i "%r)u !%!*u$ "%r$#y# $u "%r#y$# k)ri-iksi. M%#(i#($ k%s%#j#(# i#-,r!si &# "%#(%$'u# y#( & #$r &,k$%r &# "si%#+ &,k$%r "%r)u !%#(!*i) "%r# k$i-. K%$ik "si%# &)! ",sisi s%*(i "%#%ri! "%s#+ &,k$%r "%r)u s%r "r,k$i- !%!s$ik# "k' "si%# *%#r/*%#r !%!'!i "si%# y#( $%)' &is!"ik##y. Mis)#y &)! !%#(i#$%r"r%$sik# k$ >"#s? &,k$%r y#( !%!"u#yi "si%# *%ru!ur &u $'u# !%!%s#k# k%"& i*u "si%#+ >k)u &i "#s+ *%rik# ,*$#y.? P%#(%r$i# "#s ,)%' i*u "si%# !u#(ki# sj *%r*%& &%#(# y#( &i!ksu&k# ,)%' &,k$%r. D,k$%r "%r)u !%#ri r u#$uk !%!s$ik# si i*u !%!"u#yi "%!'!# y#( s!+ !is)#y &%#(# !%#((u#k# ukur# y#( $%"$+ yi$u $%r!,!%$%r. D,k$%r !%#(jrk# r !%#((u#k# $'%r!,!%$%r u#$uk !%#(%$'ui k%&# #k#y. Si i*u &i!i#$ !%!*%rik# ,*$ y#( $%)' &i r%s%"k# &,k$%r k%"& #k#y "*i) su'u $u*u' #k !%#"i #(k $%r$%#$u y#( &i!ksu& &,k$%r !%#()!i >"#s?. D)! &u#i k%s%'$#+ r# y#( *%r*%&+ ukur# y#( *%r*%&+ rs y#( *%r*%& *is !%#j&i ') y#( s#($ 8i$) kr%# *is !%!*%&k# i#$%#si$s r&#(+ 29
i#$%#si$s #y%ri y#( "& k'ir#y *%r!ur "& "%r*%&# &i(#,s !u"u# j%#is ,*$ y#$( 'rus &i!i#u!. P%r# &,k$%r s%*(i -si)i$$,r "%!*ir# s#($ "%#$i#( (r $i&k $%rj&i s)' i#$%r"r%$si. Si)8%r!# :1775; !%#j%)sk# *' k,!u#iksi %-%k$i- $i&k *%r'%#$i s!"i "%!*%ri "%s# s%)%si !%#y!"ik# !ksu&#y.K,!u#iksi &"$ &ik$k# )%#(k" k%$ik "%!*ir !%#&"$k# u!"# *)ik &ri "%#%ri! y#( !%yki#k##y *' $uju# k,!u#iksi#y $%r"i :"%#%ri! "%s# !%!'!i s%sui y#( &i'r"k##y;. Disease centered communication style &)' k,!u#iksi *%r&srk# k%"%#$i#(#
&,k$%r &)! us' !%#%(kk# &i(#,sis+ $%r!suk "%#y%)i&ik# &# "%#)r# k)i#ik !%#(%#i $#& &# (%j). Illness
centered communication style &)' k,!u#iksi *%r&srk# " y#(
&irsk# "si%# $%#$#( "%#yki$#y y#( s%r i#&i8i&u !%ru"k# "%#()!# u#ik+
$%r!suk
"%#&"$
"si%#+
"
y#(
!%#j&i
k%"%#$i#(##y+
"
k%kk'$ir##y+ 'r"##y+ " y#( &i"ikirk##y k# !%#j&i ki*$ &ri "%#yki$#y :Kur$9+ 1775;. P& &sr#y k,!u#iksi %-%k$i- &)' *(i!# !%#y$uk# su&u$ "#&#( "si%# !u"u# &,k$%r !%#j&i s%*u' *%#$uk r%)si &,k$%r/"si%# :&,$,r/"$i%#$ "r$#%rs'i";+ k%&u##y *%r& &)! )%8%) y#( s%jjr &# s)i#( *%k%rj s! u#$uk !%#y%)%sik# !s)' k%s%'$# "si%#. Di &u#i k%&,k$%r#+ !,&%) "r,s%s k,!u#iksi $%rs%*u$ $%)' &i k%!*#(k# ,)%' 8# &)%# :200; !%#j&i s%*u' !,&%) y#( s#($ s%&%r'# &# ")ik$i-.
1
3
2
K,$k 1
3
< "si%# !%!i!"i# "%!*ir# !%))ui "%r$#y# $%r*uk y#(
&ik%!uk# ,)%' &,k$%r (patient takes the lead through open ended question by the doctor)
29
K,$k 2
<
"si%# !%!i!"i# "%!*ir# !%))ui "%r$#y# $%r$u$u"3
$%rs$ruk$ur y#( $%)' &isusu##y s%#&iri : doctor takes the lead through closed
question by the doctor) K,$k = < k%s%"k$# " y#( 'rus &# k# &i)kuk# *%r&srk# #%(,sisi k%&u *%)' "i'k : negotiating agenda by both ;
K%*%r'si)# k,!u#iksi #$r &,k$%r &# "si%# "& u!u!#y k# !%)'irk# k%#y!## &# k%"us# *(i k%&u *%)' "i'k+ k'usus#y !%#i"$k# s$u k$ $!*'# *(i "si%# yi$u %!"$i. E!"$i &"$ &iri' !%))ui k%uku"# &,k$%r k#listening skills &# training skills y#( &"$ &iri' !%))ui )$i'#. r! L By)u#& J Gr%(,ry Mk,u) &)! $u)is##y $%#$#( Emphatic Communication In Physician-Patient Encounter 2002 !%#y$k# *%$" "%#$i#(#y %!"$i i#i
&ik,!u#iksik#. D)! k,#$%ks i#i %!"$i &isusu# &)! *$s# &%-i#isi *%riku$< 1. K%!!"u# k,(#i$i- s%,r#( &,k$%r &)! !%#(%r$i k%*u$u'# "si%# . 2. K%!!"u# -%k$i-i$s 3 s%#si$i-i$s &,k$%r $%r'&" "%rs# "si%#. =. K%!!"u# "ri)ku &,k$%r &)! !%!"%r)i'$k# 3 !%#y!"ik# %!"$i#y k%"& "si%#. B%riku$ &)' ,#$,' ")iksi %!"$i y#( &ik%!*#(k# ,)%' By)u#& J Mk,u) 2002 Ti#(k$ $u )%8%) %!"$i &)! k,!u#iksi &ik,&%k# &)! su$u sis$%!. A& 6 )%8%) "& "%#(,&%# i#i+ yi$u< L%8%) 0
< &,k$%r !%#,)k su&u$ "#&#( "si%#
L%8%) 1
< &,k$%r !%#(%#) s%r s!*i) ))u
L%8%) 2
< &,k$%r !%#(%#) su&u$ "#&#( "si%# s%r i!")isi$
L%8%) =
< &,k$%r !%#('r(i "%#&"$ "si%#
L%8%) C
< &,k$%r !%#(k,#-ir!si k%"& "si%#
L%8%)
< &,k$%r *%r*(i "%rs# &# "%#()!# &%#(# "si%#
Keterangan<
L%8%) = &)' "%#(%#)# &,k$%r $%r'&" su&u$ "#&#( "si%# $%r(#$u#( "%#yki$#y+ s%r %ks")isi$. ,#$,'/,#$,' k)i!$ < 29
L%8%)
< *%r*(i "%#()!# !u"u# "%rs# > y sy !%#(%r$i ') i#i &"$ !%#(k'$irk# #& *%r&u. B%*%r" "si%# "%r#' !%#()!i *,rsi s",#$#+ k%!u&i# s%$%)' k%'!i)# *%riku$#y !%r%k s#($+ s#($ k'$ir.?
L%8%) C
< k,#-ir!si >#& s%"%r$i#y s#($ si*uk+ sy !%#(%r$i s%*%r" *%sr us' #& u#$uk !%#y%!"$k# *%r,)'r(?.
L%8%) =
< "%#('r(#
L%8%) 2
< "%#(%#)# &,k$%r $%r'&" su&u$ "#&#( "si%# s%r i!")ii$ >#& *i)#( #& s#($ s$r%ss &$#( k%si#i A" #& !u !%#%ri$k# )%*i' ju' " y#( !%!*u$ #& s$r%ss?
Psi%#
< >"usi#( sy i#i !%!*u$ sy su)i$ *%k%rj?
D,k$%r
< >y B(i!# *is#is #& k'ir/k'ir i#i?
L%8%) 1
< "%#(%#)# s%r s!*i) ))u > A/'?+ $"i &,k$%r !%#(%rjk# ') )i#+ !%#u)is+ !%!*)ik# *&#+ !%#yi"k# )$+ &# )i#/)i#.
L%8%) 0
< "%#,)k# $%r'&" " y#( !%#j&i su&u$ "#&#( "si%#. - M%#(u'k# "%#&"$ "si%# - M%!*u$ "%r#y$# y#( $i&k !%#y%$ujui "%#&"$ "si%#+ s%"%r$i
>k), s$r%ss y+ !%#(" &$#( k% si#i ?$u >y+ )%*i' *ik ,"%rsi sj s%kr#(.? K%$%r!"i)# %!"$i *uk# '#y s%k%&r *s/*si $u *%r!#is !u)u$ k%"& "si%#+ !%)i#k#< 1. 2. =. C.
M%#&%#(rk# k$i- R%s",#si- "& k%*u$u'# "si%#. R%s",#si- "& k%"%#$i#(# "si%#. Us' !%!*%rik# "%r$,),#(# k%"& "si%#
BAB 5 29
KOMUNIKASI ANTAR PEMBERI LAYANAN
D)! !%!*%rik# "%)y## &i RS.B'y#(kr S%s"i!! P,)ri+ #$r "%!*%ri )y## !%)kuk# k,!u#iksi &%#(# $%k#ik SBAR. SBAR !%ru"k# su$u $%k#ik k,!u#iksi y#( &i"%r(u#k# &)! !%)kuk# i&%#$i-iksi $%r'&" "i%# s%'i#(( !!"u !%#i#(k$k# k%!!"u# *%rk,!u#iksi #$r "%r$ &%#(# &,k$%r. D%#(# k,!u#iksi SBAR
i#i !k "%r$ &"$ !%!*%rik# )",r# !%#(%#i
k,#&isi "si%# )%*i' i#-,r!$i8% &# $%rs$ruk$ur. SBAR !%ru"k# k%r#(k u# &)! )",r# k,#&isi "si%# y#( !%!%r)uk# "%r'$i# &# $i#&k# s%(%r. T%k#ik SBAR $%r&iri $s u#sur situation background assessment recommendation! P& "ri#si"#y+SBAR !%ru"k# k,!u#iksi s$#&r
y#( i#i !%#j* "%r$#y#+ yi$u " y#( $%rj&i+ " y#( &i'r"k# ,)%' "%r$ &ri &,k$%r y#( &i'u*u#(i &# k"# &,k$%r 'rus !%#(!*i) $i#&k#. 6 7e%at8 un&ur SBAR /
1. Si$u$i,# M%#j%)sk# k,#&isi $%rki#i &# k%)u'# y#( $%rj&i "& "si%#. Mis)#y < "%#uru## $%k## &r'+ (#((u# ir j#$u#(+ s%sk #-s+ &)). 2. Bk(r,u#& M%#(()i i#-,r!si !%#(%#i )$r *%)k#( k)i#is y#( !%#y%**k# $i!*u)#y k%)u'# k)i#is. Mis)#y < riy$ )%r(i ,*$/,*$#+ 'si) "%!%riks# )*,r$,riu! y#( su&' &i*%rik#+ 'si) "%!%riks# "%#u#j#(+ &)). =. Ass%ss!%#$ P%#i)i#3"%!%riks# $%r'&" k,#&isi "si%# $%rki#i s%'i#(( "%r)u &i#$isi"si (r k,#&isi "si%# $i&k !%!*uruk C. R%,!!%#&$i,# M%ru"k# usu)# s%*(i $i#&k )#ju$+ " y#( "%r)u &i)kuk# u#$uk !%#($si !s)' "si%# s$ i#i. Mis)#y < !%#('u*u#(i &,k$%r+ !%#(r'k# "si%# u#$uk !%)kuk# "%!%riks# "%#u#j#(+ &)). !$nt$+ la$ran era2at ke -$kter -engan %enggunakan SBAR 7 +ag+9 K.M.9 -kk.9'::;8 /
Si$u$i,# :S;
S%*u$k# #! A#& &# u#i$ S%*u$k# i&%#$i$s "si%# &# #,!,r k!r "si%#. 29
Bk(r,u#& :B;
Ass%ss!%#$ :A;
S%*u$k# !s)' "si%# $%rs%*u$ :!is)#y s%sk #-s+ #y%ri &&+ &s*.; S%*u$k# &i(#,sis &# k$ k)i#is "si%# s%sui k%*u$u'#< S$$us k,r&i,8sku)r :#y%ri &&+ $%k## &r'+ EKG+ &s*.; S$$us r%s"irsi :-r%ku%#si "%r#-s#+ s",2+ #)isis (s &r' + &s*.; S$$us (s$r,/i#$%s$i#) :#y%ri "%ru$+ !u#$'+ "%r&r'#+ &s*.; N%ur,),(is :GS+ "u"i)+ k%s&r#+ &s*.; Hsi) )*,r$,riu! 3 "%!%riks# "%#u#j#( )i##y.
S%*u$k# "r,*)%! "si%# $%rs%*u$< Pr,*)%! kr&i,),(i :sy,k kr&i,(%#ik+ ri$!i !)i(#+ &s*.; Pr,*)%! (s$r,/i#$%s$i#) :"%r&r'# !si- &# sy,k;
R%,!!%#&$i,# :R;
R%k,!%#&si :"i)i' s%sui k%*u$u'#; Sy !%!i#$ &,k$%r u#$uk < M%!i#&'k# "si%# k% IU S%(%r &$#( !%)i'$ "si%# M%ki)k# &,k$%r )i# u#$uk &$#( K,#su)$si k% &,k$%r )i# P%!%riks# $u $%r"i " y#( &i"%r)uk# < F,$, r,#$(%# P%!%riks# #)isis P%!%riks# EKG P%!*%ri# ,ksi(%#si B%$ 2 (,#is #%*u)i9%r
BAB 5I KOMUNIKASI ASUHAN DAN EDUKASI
K,!u#iksi &i ru!' ski$ !%!i)iki &u $uju#+ yi$u < 1. K,!u#iksi y#( *%r$uju# u#$uk !%!*%rik# i#-,r!si su'#.
29
2. K,!u#iksi y#( *%r$uju# u#$uk !%!*%rik# %&uksi k%"& "si%# &# k%)ur( "si%#. K$%unka& n0$r%a& a&u+an
K,!u#iksi y#( *%r$uju# u#$uk !%!*%rik# i#-,r!si su'# i#i *is &i)kuk# ,)%' "%$u(s us$,!%r s%r8i%+ r%(is$rsi &# &!issi,# y#( !%)i"u$i < . *. . &.
! "%)y## P%)y## y#( $%rs%&i r !%#&"$k# "%)y## Su!*%r )$%r#$i8% !%#(%#i su'# &# "%)y## y#( &i*%rik# k%$ik k%*u$u'# "si%# !%)%*i'i k%!!"u# ru!' ski$
,#$,' sik" "%$u(s us$,!%r s%r8i%+ r%(is$rsi &# &!issi,# k%$ik !%#%ri! "si%#<
B%r&iri k%$ik "si%# &$#(. M%#(u"k# s)! &# !%!"%rk%#)k# &iri :>s%)!$ "(i3si#(3s,r%3!)!+ sy :#!;?;. M%!"%rsi)'k# "si%# &u&uk M%##yk# #! "si%# :>!- &%#(# *"k3i*u?;. Trk# *#$u# k%"& "si%# :>& y#( *is i*u *#$u *"k3i*u :#!;?; M%#i"$k# sus# y#( #y!# :isyr$ *' "u#y uku" k$u+ !%#((#((" "%#$i#( i#-,r!si y#( k# &i*%rik#+ !%#('i#&ri $!"k
)%)';. M%#i)i sus# '$i )# *ir. M%!"%r'$ik# sik" #,#/8%r*) :ru$ j'3!i!i+ (%rk3*'s $u*u' &ri
"si%#;. M%#$" !$ "si%# s%r "r,-%ssi,#)
y#( )%*i' $%rki$ &%#(# !k#
!%#u#juk# "%r'$i# &# k%su#((u'# !%#&%#(rk#. M%!*%rik# i#-,r!si y#( &i"%r)uk# ,)%' "si%#. M%!*%rik# i#-,r!si j&) "rk$%k3"k%$ &# )#(su#( $#yk# "k' !u
&i*#$u u#$uk &i*u$# "%rj#ji#. M%!"%r'$ik# k%)u'# y#( &is!"ik# $#" !%)kuk# i#$%ru"si y#( $i&k
"%r)u. M%!*%rik# s,)usi y#( $%"$ &# "$ *i) & k%)u'# y#( &is!"ik# A"*i) "si%# !r'+ !%##(is+ $ku$ &# s%*(i#y !k &,k$%r $%$"
!%#u#juk# ru$ j' &# sik" y#( $%##(. M%#rk# k%!*)i *#$u# k%"& "si%# :>& )(i y#( *is k!i *#$u
*"k3i*u?;.
29
M%#(u"k# s)! "%#u$u" :>$%ri!ksi' $s k$u#y *"k3i*u. A"*i)
& )(i y#( *is sy *#$u+ k!i si" !%)y#i &%#(# "%#u' i#$ ksi'.? B%r&iri k%$ik "si%# '%#&k "u)#(
K$%unka& E-uka& Pa&en Dan Keluarga Pa&en
P%$u(s ru!' ski$ *%rk%ji*# u#$uk !%)kuk# %&uksi k%"& "si%# &# k%)ur( "si%# s%'i#(( "si%# &# k%)ur( "si%# *is !%!'!i "%#$i#(#y !%#(iku$i "r,s%s "%#(,*$# y#( $%)' &i$%$"k#. T%r&"$ = $'" &)! "%!*%ri# %&uksi < 1. T'" s%s!%# "si%# S%*%)u! !%)kuk# %&uksi+ "%r$!/$! "%$u(s !%#i)i k%*u$u'# %&uksi "si%# &# k%)ur( "si%# *%r&srk# -,r!u)ir s%s!%# k%*u$u'# %&uksi. H)/') y#( 'rus &i"%r'$ik# < 1. K%yki## &# #i)i/#i)i "si%# &# kk%)ur(. 2. K%!!"u# !%!*+ $i#(k$ "%#&i&ik# &# *'s y#( &i(u#k#. =. H!*$# %!,si#) &# !,$i8si. C. K%$%r*$s# -isik &# k,(#i$i-. 2. T'" "%#y!"i# i#-,r!si &# %&uksi y#( %-%k$i- r "%#y!"i# i#-,r!si &# %&uksi y#( %-%k$i- $%r(#$u#( "& 'si) s%s!%# "si%#+ yi$u< . ik "si%# &)! k,#&isi *ik s%!u &# %!,si,#) s%##( !k "r,s%s k,!u#iksi %&uksi #y *is )#(su#( &i j%)sk# k%"& "si%# s%sui &%#(# k%*u$u'# %&uksi #y . *. ik "si%# !%!i)iki '!*$# -isik :$u# ru#(u &# $u# ir; !k "r,s%s k,!u#iksi %&uksi#y &"$ &is!"ik# &%#(# !%#((u#k# !%&i %$k s%"%r$i *r,sur y#( &i*%rik# k%& "si%# &# k%)ur( s%k#&u#(
:is$ri+
#k+
y'+
i*u
$u
su&r
s%k#&u#(;
&#
!%#j%)sk##y k%"& !%r%k :)i'$ s%)%#(k"#y &i "#&u# "%##(## "si%# &i$*%);. . ik "si%# !%!i)iki '!*$# %!,si,#) :"si%# !r' $u &%"r%si; !k "r,s%s k,!u#iksi %&uksi#y ju( &"$ &i s!"ik# !%#((u#k# !%&i %$k s%"%r$i *r,sur &# !%#yr#k# "si%# u#$uk !%!*#y. A"*i) "si%# $i&k !%#(%r$i !$%ri %&uksi #y+ "si%# *is !%#('u*u#(i !%&i) i#-,r!$i,#. =. T'" 8%ri-iksi P& $'" i#i+ "%$u(s !%!s$ik# k%&# "si%# &# k%)ur( !%#(%#i k%j%)s# &# "%!'!# !$%ri %&uksi y#( &i *%rik#. 29
. A"*i) "& s$ "%!*%ri# %&uksi+ "si%# &)! k,#&isi *ik &# s%##( !k 8%ri-iksi &"$ &i)kuk# &%#(# r !%##yk# k%!*)i %&uksi y#( $%)' &i*%rik#. *. U#$uk "si%# y#( !%#()!i '!*$# -isik !k 8%ri-iksi &"$ &i)kuk# &%#(# r !%##yk# k%"& k%)ur(#y &%#(# "%r$#y# y#( s!+ yi$u >"k' *"k3i*u *is !%!'!i !$%ri %&uksi y#( k!i *%rik#? :)i'$ s%)%#(k"#y &i"#&u# "%##(## "si%# &i$*%);. . U#$uk Psi%# y#( !%#()!i '!*$# %!,si,#) :!r' $u &%"r%si; !k 8%ri-iksi &"$ &i)kuk# &%#(# r !%##yk# k%"& "si%# !%#(%#i s%ju' !# "si%# $%)' !%#(%r$i $%#$#( !$%ri %&uksi y#( &i *%rik# !%))ui *r,sur. "r,s%s "%r$#y# i#i *is )%$ $%)%",# $u &$#( )#(su#( k% k!r "si%# s%$%)' "si%# $%##(.
D%#(# *%riku$#y i#-,r!si &# %&uksi "si%#+ &i'r"k# k,!u#iksi y#( &is!"ik# &"$ &i!%#(%r$i &# &i$%r"k# ,)%' "si%#. A"*i) "si%# !%#(iku$i s%!u r'# &ri ru!' ski$+ &i'r"k# !%!"%r%"$ "r,s%s "%#y%!*u'# "si%#.
29
DAFTAR PUSTAKA @,r)& H%)$' Or(#i9$i,# ,))*,r$i#( %#$r% F,r P$i%#$ S-%$y S,)u$i,#s.:2004;. Patient Identi"ication! D)! < P$i%#$ S-%$y S,)usi,#s. ,)u!% 1. S,)u$i,# 2.
///////.:2007;. Critical
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'$$"33.krsk%r'.,!.&i"%r,)%' 2 F%*ruri 2012. T!%si&% H,s"i$) NHS F,u#&$i,# Trus$. :2010;. Patient Identi"ication Policy .
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Policy!
