KM MATURITY MODEL
KMMM is a methodology methodolog y to develop Knowledge Management goal oriented, systematically systema tically and holistically holi stically.. It consist consistss of two Models, a development model and an analysis model. The development model defines five maturity levels and provides information informa tion how to make the next reasonable step in Knowledge Management Development. The analysis model helps to take account of all important importan t aspects of Knowledge Management and reveals which topics should be developed in future.
process ess is defined which As a third third component component an auditing proc structures planning, data collection by interviews and workshops, workshops, and feedback sessions.
KM MATURITY MODEL
KM MATURITY MODEL
KM MATURITY MODEL
KM DEVELOPMENTAL MODEL
Development Model The development model defines five maturity levels and provides information how to make the next reasonable step in Knowledge Management development.
KM ANALYSIS MODEL
The analysis model helps to take account of all important aspects of Knowledge Management and reveals which topics should be developed in future.
KM ASSESSMENT PROCESS
KM ASSESSMENT PROCESS
KM ASSESSMENT RESULTS
KM ASSESSMENT RESULTS
KM ASSESSMENT RESULTS
KM ASSESSMENT RESULTS
KM ASSESSMENT RESULTS
KMMM BENEFITS
KMMM BENEFITS
KMA
KMA s are generally applicable to most organizations. It is possible that a firm’s KMAs will change as its understanding of knowledge management evolves. 1. Lessons Learned -- Useful knowledge gained while completing a project or task. The value of a lesson learned comes when it is documented, shared, applied and reused. Eg BP 2. Expertise -- Knowledge that is available in people’s heads. This knowledge may be gained through experience or formal education. This knowledge is not easily expressed in words or pictures, but can be shared with another person through working together, observation, or mentoring.
KMA
3. Data -- Facts or figures obtained from operations, experiments or surveys, stored in databases and data warehouses. Data is used as a basis for making decisions (performing calculations and drawing conclusions). Data can be queried and analyzed. Decision support tools for forecasting, planning, etc., also use data. 4. Structured Knowledge -- Structured Knowledge is knowledge stored in Knowledge Documents such as project reports, technical reports, policies and procedures, research reports, publications, pictures, drawings, diagrams, audio and video clips.
KM AUDITING PROCESS
In KMMM an auditing process is defined which structures planning, data collection by interviews and workshops, and feedback sessions. The combination of different methods is designed to minimize the bias from subjective representations.
KM AUDITING PROCESS The six phases of a KMMM audit are: 1. Orientation and Planning 2. Motivating and Data Collection ( with continuous Consolidation and Preparation) 3. Consolidation and Preparation 4. Feedback and Consensus 5. Ideas for Solutions and Action Proposals 6. Report and Presentation
For the quality of the results it is very useful to work with pairs of consultants.
KM MATURITY LEVELS
KEY FACTORS INVOLVED •
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Each level has a set of prerequisites the organization is required to meet. A given maturity level implies a certain level of organizational capability from level 4 onwards, quantitatively •
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Each maturity level is characterized in terms of the efficacy of each stage of the
Knowledge life cycle: Knowledge Acquisition Knowledge Dissemination Knowledge Reuse •
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KEY RESULT AREAS •
Content Structure Management (Process) Ability to structure, categorize, access content Integrated logical content architecture exists. Knowledge content is augmented with pointers to people. •
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Knowledge is structured a taxonomy of knowledge topics Content management process defined. creation, editing, streamlining, publishing, certification and maintenance
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Process is owned by a central knowledge organization.
