Broadband Installation (Fixed Wireless) NC II

COMPETENCY-BASED CURRICULUM

Sector:

INFORMATION AND COMMUNICATION TECHNOLOGY Qualification:

FIXED WIRELESS BROADBAND INSTALLATION NC II TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY East Service Road, South Superhighway, Taguig City, Metro Manila Article I.

TABLE OF CONTENTS Page A...COURSE DESIGN...................................................................................1-5 B. MODULES MODULES OF INSTRUCTI INSTRUCTION.... ON.......... ............ ............ ............ ............ ................ ...........................6-5 .................6-59 9

•

•

•

BASIC COMPETENCIES.........................................................................6 o

Participating in workplace communication ………………….........7-9

o

Working in a team environment ……………….........................10-12

o

Practicing career professionalism .……………............... .……………................... ........ ....13-16 13-16

o

Practicing occupational health and safety safety procedures ............17-21 ...... ......17-21

COMMON COMPETENCIES.............................................................22 o

Applying quality standards standards ............................. .................. ......... ............23-25 ...23-25

o

Performing computer operations..........................................26-31

CORE COMPETENCIES...................................................................32 o

Installing mast and accessories ..........................................33-38

o

Installing and laying out cables............................................39-46

o

Installing and configuring CPE ............................................47-55

o

Rendering service excellence to customers .......................56-59

TABLE OF CONTENTS Page A...COURSE DESIGN...................................................................................1-5 B. MODULES MODULES OF INSTRUCTI INSTRUCTION.... ON.......... ............ ............ ............ ............ ................ ...........................6-5 .................6-59 9

•

•

•

BASIC COMPETENCIES.........................................................................6 o

Participating in workplace communication ………………….........7-9

o

Working in a team environment ……………….........................10-12

o

Practicing career professionalism .……………............... .……………................... ........ ....13-16 13-16

o

Practicing occupational health and safety safety procedures ............17-21 ...... ......17-21

COMMON COMPETENCIES.............................................................22 o

Applying quality standards standards ............................. .................. ......... ............23-25 ...23-25

o

Performing computer operations..........................................26-31

CORE COMPETENCIES...................................................................32 o

Installing mast and accessories ..........................................33-38

o

Installing and laying out cables............................................39-46

o

Installing and configuring CPE ............................................47-55

o

Rendering service excellence to customers .......................56-59

COURSE DESIGN COURSE TITLE

:

Fixed Wireless Broadband Installation NC II

NOMINAL DURATION

:

96 Hours

COUR COURSE SE DESC DESCRI RIPT PTIO ION N : This course is designed to enhance the knowledge, skills and attitudes of a trainee/student on core competencies competencies such as; Install Mast and Accessories, Accessories, Install and Lay Out Cables, Install and Configure CPE and Render Service Excellence to Customers Customers in in accordance with the industry standards. It includes common competencies such as; Use Hand Tools, Perform Mensuration and Calculation, Prepare and Interpret Technical Drawing, Apply Quality Standards. It also includes basic competencies such as; Participate in Workplace Communication, Work in Team Environment, Practice Career Professionalism and Practice Occupational Health and Safety Procedures. TRAINEE ENTRY REQUIREMENTS: The trainees who wish to enter the course should possess the following requirements: • • • •

At least high school graduate graduate with computer background background Can communicate in oral and written language Can perform basic mathematical computations Must be physically and mentally fit to undergo training

This list does not include i nclude specific institutional requirements such as educational attainment, appropriate work experience and others that may be required from the trainees by the school or training center delivering the TVET program.

CBC Fixed Wireless Broadband Installation NC II

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COURSE STRUCTURE:

BASIC COMPETENCIES (18 hours) Units of Competency

Module Title

1. Participate in workplace communication

1.1 Participating in workplace communication

Learning Outcomes

1.1.1 Obtain and convey workplace information 1.1.2 Complete relevant workrelated document 1.1.3 Participate in workplace meeting and discussion 2. Work in a team 2.1 Working in a 2.1.1 Describe and identify team environment team role and responsibility environment 2.1.2 Describe work as a team member 3. Practice career 3.1 Practicing 3.1.1 Integrate personal objectives professionalism career with organizational goals. professionalism 3.1.2 Set and meet work priorities. 3.1.3 Maintain professional growth and development. 4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks. occupational occupational 4.1.2 Evaluate hazards and risks. health and health and 4.1.3 Control hazards and risks. safety safety 4.1.4 Maintain occupational health procedures procedure and safety awareness.

Nominal Duration

4 hours

4 hours

4 hours

6 hours

COMMON COMPETENCIES (18 hours) Units of Competency

Module Title

1. Apply quality standards

1.1Applying quality standards

2. Perform computer operations

2.1 Performing computer operations

Learning Outcomes

1.1.1 Assess quality of received materials 1.1.2 Assess own work 1.1.3 Engage in quality improvement 2.1.1 Plan and prepare for tasks to be undertaken 2.1.2 Input data into computer 2.1.3 Access information using computer 2.1.4 Produce output/datd using computer system 2.1.5 Maintain computer equipment and systems


Nominal Duration

8 hours

10 hours

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CORE COMPETENCIES (80 hours) Units of Competency

Module Title

Learning Outcomes

1. Install Mast and Accessories

1.1. Installing Mast and Accessories

2. Install and Lay Out Cables

2.1. Installing and Laying Out Cables

3. Install and Configure CPE

3.1. Installing and Configure CPE

1.1.1. Read & interpret work instructions as per plan 1.1.2. Identify the tools, equipment, testing devices, & materials needed for installation 1.1.3. Identify the PPE & OHS policies & procedures required for the installation job 1.1.4. Install pole hardware, accessories and cable 1.1.5. Conduct final inspection of the installed pole hardware, accessories and cable 2.1.1. Prepare necessary tools, equipment, materials and personal protective equipment (PPE in line with job requirements. 2.1.2. Set-up cable lay out and installation equipment is set up in accordance with manufacturer's and job requirements 2.1.3. Assess support structure as safe for normal working conditions and sound for cable support 2.1.4. Secured cable permanently to support structure in accordance with standard installation procedures 3.1.1. Prepare cables and connectors in accordance with standard industry practices 3.1.2. Read and interpret installation plan as per job requirements 3.1.3. Install and configure Customer Premise Equipment (CPE) 3.1.4. Test and adjust CPE in accordance with the company’s installer manual 3.1.5. Demonstrated professionalism and


Nominal Duration

24 hours

28 hours

20 hours

-3-

Units of Competency

4. Render Service Excellence to Customers

Module Title

4.1. Rendering Service Excellence to Customers

Learning Outcomes

interpersonal skills in dealing with subscriber concerns 4.1.1. Determine and satisfy customers’ needs 4.1.2. Conduct effective & efficient customer interactions 4.1.3. Dealing with difficult & emotional customers

Nominal Duration

8 hours

ASSESSMENT METHODS (Institutional): • • •

Observation in workplace Demonstration Oral questioning

METHODOLOGIES: • • • • •

Lecture Discussion Demonstration Viewing multimedia Hands on practice


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RESOURCES: Recommended list of tools, equipment and materials required for a class size of 20 trainees for Fixed Wireless Broadband Installation NC II: TOOLS Qty. Description Adjustable 5 sets wrench 5 sets 5 sets 5 sets 5 sets 5 sets 5 sets 5 sets 5 sets 5 sets 1 pc 5 sets 5 sets 5 sets 5 sets 5 sets

Blade cutter Combination Pliers Compass Diagonal pliers RJ-45 crimper Extension cord Flash light Standard Screwdriver Hammer Extension Ladder Level Long nose pliers Combination wrenches Toolbox Vise grip

EQUIPMENT Qty. Description Computer w/ NIC 5 sets Card Radio 5 sets antenna/modem

10 pcs

Roofmount bracket

30 pcs

Tex Screw , 3/16”

5 sets

15 pcs

Guy anchor

10 pcs

Hose clamp, No. 16

Internet Subscription

20 sets Tables and chairs 1 set

Projector

1 pc.

Whiteboard

Qty.

1 pc.

MATERIAL Description

Whiteboard

20 pcs. RJ 45 connectors

20 sets Company manual 5 sets

Safety harness

5 sets

Safety gloves

5 sets

Safety goggles

QUALIFICATION OF INSTRUCTORS/TRAINERS Cable Television Installation NC II Trainer’s Qualification TQ II •

• • •

Must be a holder of TESDA Fixed Wireless Broadband Installation NCII or equivalent Must have completed Training Methodology II (TM II) course or equivalent * Must have at least 5-years relevant industry experience. Must be physically & mentally fit.

* Optional: Only when required by the hiring institution


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Modules of Instructions – Basic UNIT OF COMPETENCY :

PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE

PARTICIPATING IN WORKPLACE COMMUNICATION

:

MODULE DESCRIPTION :

This module covers the knowledge, skills and attitudes required to obtain, interpret and convey information i n response to workplace requirements.

NOMINAL DURATION

:

4 hours

CERIFICATE LEVEL

:

NC II

PREREQUISITE

:

Receive and Respond to Workplace Communication. (NC I)

SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/ trainees will be able to: LO1. Obtain and convey workplace information LO2. Complete relevant work related documents LO3. Participate in workplace meeting and discussion


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LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION ASSESSMENT CRITERIA: 1. Specific relevant information is accessed from appropriate sources. 2. Effective questioning, active listening and speaking skills are used to gather and convey information. 3. Appropriate medium is used to transfer information and ideas. 4. Appropriate non-verbal communication is used. 5. Appropriate lines of communication with superiors and colleagues are identified and followed. 6. Defined workplace procedures for the location and storage of information are used. 7. Personal interaction is carried out clearly and concisely. CONTENTS: • • •

Parts of speech Sentence construction Effective communication

CONDITIONS: The students/ trainees must be provided with the following: • • •

Writing materials (pen & paper) References (books) Manuals

METHODOLOGIES: • • • •

Group discussion Interaction Lecture Reportorial

ASSESSMENT METHODS: • • •

Written test Practical/performance test Interview


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LO2. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS ASSESSMENT CRITERIA: 1. Team meetings are attended on time. 2. Own opinions are clearly expressed and those of others are listened to without interruption. 3. Meeting inputs are consistent with the meeting purpose and established protocols. 4. Workplace interactions are conducted in a courteous manner appropriate to cultural background and authority in the enterprise procedures. 5. Questions about simple routine workplace procedures and matters concerning conditions of employment are asked and responded. 6. Meeting outcomes are interpreted and implemented. CONTENTS: • • •

Sentence construction Technical writing Recording information

CONDITIONS: The students/trainees must be provided with the following: • • • •

Paper Pencils/ball pen References (books) Manuals

METHODOLOGIES: • • •

Group discussions Interaction Lecture




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LO3. COMPLETE RELEVANT WORK RELATED DOCUMENTS ASSESSMENT CRTERIA: 1. Ranges of forms relating to conditions of employment are completed accurately and legibly. 2. Workplace data is recorded on standard workplace forms and documents. 3. Basic mathematical processes are used for routine calculations. 4. Errors in recording information on forms and documents are identified and rectified. 5. Reporting requirements to superior are completed according to enterprise guidelines. CONTENTS: • • •

Basic mathematics Technical writing Types of forms

CONDITIONS: The students/trainees must be provided with the following: • • • •

Paper Pencils/ball pen Reference books Manuals


Group discussion Interaction Lecture




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UNIT OF COMPETENCY :

WORK IN A TEAM ENVIRONMENT

MODULE TITLE

WORKING IN A TEAM ENVIRONMENT

:


This module covers the knowledge, skills, and attitudes required to relate in a work based environment.

NOMINAL DURATION

:

4 hours

QUALIFICATION LEVEL

:

NC II

SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the students/ tr ainees will be able to: LO1. Describe and identify team role and responsibility in a team LO2. Describe work as a team


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LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM ASSESSMENT CRITERIA: 1. 2. 3. 4. 5.

Role and objective of the team is identified. Team parameters, relationships and responsibilities are identified. Individual role and responsibilities within team environment are identified. Roles and responsibilities of other team members are identified and recognized. Reporting relationships within team and external to team are identified.

CONTENTS: • • • •

Team role Relationship and responsibilities Role and responsibilities with team environment Relationship within a team

CONDITIONS: The students/ trainees must be provided with the following: • • • • •

Standard operating procedure (SOP) of workplace Job procedures Client/supplier instructions Quality standards Organizational or external personnel


Group discussion/interaction Case studies Simulation

ASSESSMENT METHODS: • • • •

Written test Observation Simulation Role playing


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LO2. WORK AS A TEAM MEMBER ASSESSMENT CRITERIA: 1. Appropriate forms of communication and interactions are undertaken. 2. Appropriate contributions to complement team activities and objectives were made. 3. Reporting using standard operating procedures followed. 4. Development of team work plans based from role team is contributed. CONTENTS: • • •

Communication process Team structure/team roles Group planning and decision making

CONDITIONS: The students/trainees must be provided with the following: • • •

SOP of workplace Job procedures Organization or external personnel


Group discussion/interaction Case studies Simulation


Observation of work activities Observation through simulation or role play Case studies and scenarios.


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PRACTICE CAREER PROFESSIONALISM

MODULE TITLE

PRACTICING CAREER PROFESSIONALISM

:


This module covers the knowledge, skills and attitudes in promoting career growth and advancement, specifically to integrate personal objectives with organizational goals set and meet work priorities and maintain professional growth and development.

NOMINAL DURATION

:

4 hours

QUALIFICATION LEVEL

:

NC II

SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Integrate personal objectives with organizational goals LO2. Set and meet work priorities LO3. Maintain professional growth and development


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LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS ASSESSMENT CRITERIA: 1. Personal growth and work plans towards improving the qualifications set for professionalism are evident. 2. Intra and interpersonal relationship in the course of managing oneself based on performance evaluation is maintained. 3. Commitment to the organization and its goal is demonstrated in the performance of duties. 4. Practice of appropriate personal hygiene is observed. 5. Job targets within key result areas are attained. CONTENTS: • • • •

Personal development-social aspects: intra and interpersonal development Organizational goals Personal hygiene and practices Code of ethics

CONDITIONS: The students/ trainees must be provided with the following: • • • • •

Workplace Code of ethics Organizational goals Hand outs and Personal development-social aspects CD’s, VHS tapes, transparencies


Interactive -lecture Simulation Demonstration Self paced instruction


Role play Interview Written examination


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LO2. SET AND MEET WORK PRIORITIES ASSESSMENT CRITERIA: 1. Competing demands to achieve personal, team and organizational goals and objectives are prioritized. 2. Resources are utilized efficiently and effectively to manage work priorities and commitments. 3. Practices and economic use and maintenance of equipment and facilities are followed as per established procedures. 4. Job targets within key result areas are attained. CONTENTS: • • •

Organizational Key Result Areas (KRA) Work values and ethical standards Company policies on the use and maintenance of equipment

CONDITIONS: The students/ trainees must be provided with the following •

• •

Hand outs on Organizational KRA Work values and ethics Company policies and standards Sample job targets Learning guides CD’s, VHS tapes, transparencies


Interactive lecture Group discussion Structured activity Demonstration


Role play Interview Written examination


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LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

ASSESSMENT CRITERIA: 1. Training and career opportunities relevant to the job requirements are identified and availed. 2. Licenses and/or certifications according to the requirements of the qualifications are acquired and maintained 3. Fundamental rights at work including gender sensitivity are manifested/ observed 4. Training and career opportunities based on the requirements of industry are completed and updated. CONTENTS: • • • •

Qualification standards Gender and development (GAD) sensitivity Professionalism in the workplace List of professional licenses

CONDITIONS: The students/trainees must be provided with the following • • • •

Quality standards GAD handouts CD’s, VHS tapes on professionalism in the workplace Professional licenses samples


Interactive lecture Film viewing Role play/simulation Group discussion


Demonstration Interview Written examination Portfolio assessment


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PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

MODULE TITLE

PRACTICING OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

:


This module covers the knowledge, skills and attitudes required to comply with the regulatory and organizational requirements for occupational health and safety such as identifying, evaluating and maintaining occupational health and safety (OHS) awareness.

NOMINAL DURATION

:

6 hours

QUALIFICATION LEVEL

:

NC II

SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Identity hazards and risks LO2. Evaluate hazards and risks LO3. Control hazards and risks LO4. Maintain occupational health and safety awareness


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LO1. IDENTIFY HAZARDS AND RISKS ASSESSMENT CRITERIA: 1. Workplace hazards and risks are identified and clearly explained. 2. Hazards/risks and its corresponding indicators are identified in with the company procedures. 3. Contingency measures are recognized and established in accordance with organizational procedures. CONTENTS: • • • •

Hazards and risks identification and control Organizational safety and health protocol Threshold limit value (TLV) OHS indicators

CONDITIONS: The students/ trainees must be provided with the following: • • • •

•

Workplace Personal protective equipment (PPE) Learning guides Hand-outs Organizational safety and health protocol OHS indicators Threshold limit value Hazards/risk identification and control CD’s, VHS tapes, transparencies


Interactive -lecture Simulation Symposium Group dynamics


Situation analysis Interview Practical examination Written examination


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LO2. EVALUATE HAZARDS AND RISKS ASSESSMENT CRITERIA: 1. Terms of maximum tolerable limits are identified based on threshold limit values (TLV) 2. Effects of hazards are determined. 3. OHS issues and concerns are identified in accordance with workplace requirements and relevant workplace OHS legislation. CONTENTS: • • • • •

TLV table Philippine OHS standards Effects of hazards in the workplace Ergonomics ECC Regulations

CONDITIONS: The students/trainees must be provided with the following •

• •

Hand outs on Philippine OHS standards Effects of hazards in the workplace Ergonomics ECC regulations TLV table CD’s, VHS tapes, transparencies


Interactive lecture Situation analysis Symposium Film viewing Group dynamics


Interview Written examination Simulation


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LO3. CONTROL HAZARDS AND RISKS ASSESSMENT CRITERIA: 1. OHS procedures for controlling hazards and risk are strictly followed. 2. Procedures in dealing with workplace accidents, fire and emergencies are followed in accordance with the organization’s OHS policies. 3. Personal protective equipment (PPE) is correctly used in accordance with organization’s OHS procedures and practices. 4. Procedures in providing appropriate assistance in the event of workplace emergencies are identified in line with the established organizational protocol. CONTENTS: •

•

Safety regulations Clean air act Electrical and fire safety code Waste management Disaster preparedness and management Contingency measures and procedures

CONDITIONS: The students/trainees must be provided with the following: •

• • •

Hand outs on Safety Regulations Clean air act Electrical and fire safety code Waste management Disaster preparedness and management Contingency measures and procedures OHS personal records PPE CD’s, VHS tapes, transparencies


Interactive lecture Symposium Film viewing Group dynamics Self-paced instruction


Written examination Interview Case/situation analysis Simulation


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LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS ASSESSMENT CRITERIA: 1. Procedures in emergency related drill are strictly followed in line with the established organization guidelines and procedures. 2. OHS personal records are filled up in accordance with workplace requirements. 3. PPE are maintained in line with organization guidelines and procedures. CONTENTS: • •

Operational health and safety procedure, practices and regulations Emergency-related drills and training

CONDITIONS: The students/trainees must be provided with the following • • • • •

Workplace PPE OHS personal records CD’s, VHS tapes, transparencies Health record


Interactive lecture Simulation Symposium Film viewing Group dynamics


Demonstration Interview Written examination Portfolio assessment


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Modules of Instructions – Common UNIT OF COMPETENCY :

APPLY QUALITY STANDARDS

MODULE TITLE

APPLYING QUALITY STANDARDS

:


This module covers the knowledge, skills, attitudes and values needed to apply quality standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures and customer requirements.

NOMINAL DURATION

:

8 hours

QUALIFICATION LEVEL

:

NC II

SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Assess quality of received materials LO2. Assess own work LO3. Engage in quality improvement


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LO1. ASSESS QUALITY OF RECEIVED MATERIALS ASSESMENT CRITERIA: 1. Work instruction obtained and work carried out in accordance with standard operating procedures. 2. Received materials checked against workplace standards and specifications. 3. Faulty materials related to work are identified and isolated 4. Faults and any identified causes recorded and or reported to the supervisor concerned in accordance with workplace procedures 5. Faulty materials are replaced in accordance with workplace procedures CONTENTS: • • • • • • •

Reading skills required to interpret work instruction Workplace standards and specifications Procedures in obtaining and carrying out work instructions Quality checking procedures Fault identification and reporting Safety and environmental aspects of production process Carry out work in accordance with policies and procedures

CONDITIONS: Students/ trainees must be provided with the following: • •

•

Work instructions Manuals (Operation Manual of the company / Manufacturer’s Instruction / Service Manual) Company / Workplace standards and specifications


Lecture-demonstration Self-paced instruction Group discussion


Hands-on Direct observation Practical demonstration


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LO2. ASSESS OWN WORK ASSESMENT CRITERIA: 1. 2. 3. 4.

Documentation relative to quality within the company identified and used Completed work checked against workplace standards and specifications Errors are identified and isolated Information on the quality and other indicators of production procedures recorded in accordance with workplace procedures 5. In cases of deviation from specific quality standards, causes documented and reported in accordance with the workplace’s standard operating procedures. CONTENTS: • •

Communication skills needed to interpret and apply defined work procedures Identifying errors (deviation from customer and or organization requirements)

CONDITIONS: Students/ trainees must be provided with the following: • • • •

Organization work procedures Manufacturer’s Instruction Manual Customer requirements Other forms






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LO3. ENGAGE IN QUALITY IMPROVEMENT ASSESMENT CRITERIA: 1. Process improvement procedures participated in relative to workplace assignment 2. Work carried out in accordance with process improvement procedures 3. Performance of operation or quality of product of service to ensure customer satisfaction monitored CONTENTS: • • • •

Relevant production processes, materials and products Safety and environmental aspects of production processes Critical thinking Quality improvement processes

CONDITIONS: Students/ trainees must be provided with the following: • • • •

Organization work procedures Manufacturer’s Instruction Manual Customer requirements Other forms






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PERFORM COMPUTER OPERATIONS

MODULE TITLE

PERFORMING COMPUTER OPERATIONS

:


This module covers the knowledge, skills, attitudes and values needed to perform computer operations which include inputting, accessing, producing, and transferring data using the appropriate hardware and software.

NOMINAL DURATION

:

10 hours

QUALIFICATION LEVEL

:

NC II

SUMMARY OF LEARNING OUTCOMES: Upon completion of this module, the trainee/student must be able to: LO1. Plan and prepare for tasks to be taken / undertaken LO2. Input data into computer LO3. Access information using computer LO4. Produce output/data using computer systems LO5. Maintain computer equipment and systems


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LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN ASSESSMENT CRITERIA: 1. Requirements of tasks determined in accordance with the required output 2. Appropriate hardware and software selected according to task assigned and required outcome 3. Task planned to ensure that OH and S guidelines and procedures followed 4. Client-specific guidelines and procedures followed 5. Required data security guidelines applied in accordance with existing procedures CONTENTS: •

• • • • • •

Reading and comprehension skills required to interpret work instructions and to interpret basic user manuals OH and S principles and responsibilities Main types of computers and basic features of different operating systems Main parts of a computer Storage devices and basic categories of memory Relevant types of software General security, privacy legislation and copyright

CONDITIONS: Students/ trainees must be provided with the following: Equipment: 1 unit of computer voltage regulator / UPS Learning Materials: Learning Manuals Work Instruction Hand-outs Supplies / Materials: Operating System Application program •

•

•






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LO2. INPUT DATA INTO COMPUTER ASSESSMENT CRITERIA: 1. Data entered into the computer using appropriate program/application in accordance with company procedure 2. Accuracy of information checked and information saved in accordance with standard operating procedures 3. Inputted data stored in storage media according to requirements 4. Work performed within ergonomic guidelines CONTENTS: • •

• •

Relevant types of software Communication skills to identify lines of communication, request advice, follow instructions and receive feedback Storage devices and basic categories of memory Basic ergonomics of keyboard and computer user

CONDITIONS: Students/ trainees must be provided with the following: •

•

•

Equipment: 1 unit of computer voltage regulator / UPS Learning Materials: Learning Manuals Work Instruction Hand-outs Supplies / Materials: Operating System Application program






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LO3. ACCESS INFORMATION USING COMPUTER ASSESSMENT CRITERIA: 1. Correct program/application selected based on job requirements 2. Program/Application containing the information required accessed according to company procedures 3. Desktop icons correctly selected, opened and closed for navigation purposes 4. Keyboard techniques carried out in line with OHS requirements for safe use of keyboards CONTENTS: • • • •

Relevant types of software Business Application System software Basic ergonomics of keyboard and computer user


•

•

Equipment: 1 unit of computer voltage regulator / UPS Learning Materials: Learning Manuals Work Instruction Hand-outs Supplies / Materials: Operating System Application program Disks






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LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM ASSESSMENT CRITERIA: 1. Entered data processed using appropriate software commands 2. Data printed as required using computer hardware/peripheral devices in accordance with standard operating procedures 3. Files and data transferred between compatible systems using computer software, hardware/peripheral devices in accordance with standard operating procedures CONTENTS: • • •

Relevant types of software Computer peripherals Storage devices and basic categories of memory


•

•

Equipment: 1 unit of computer printer voltage regulator / UPS Learning Materials: Learning Manuals Work Instruction Hand-outs Supplies / Materials: Operating System Application program Disks






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LO5. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS ASSESSMENT CRITERIA: 1. Procedures for ensuring security of data, including regular back-ups and virus checks implemented in accordance with standard operating procedures 2. Basic file maintenance procedures implemented in line with standard operating procedures CONTENTS: • • •

Security measures Anti-virus software/programs File Management


•

•

Equipment: 1 unit of computer voltage regulator / UPS Learning Materials: Learning Manuals Work Instruction Hand-outs Supplies / Materials: Operating System Application program






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Modules of Instructions – Core UNIT OF COMPETENCY :

INSTALL MAST AND ACCESSORIES

MODULE TITLE

INSTALLING MAST AND ACCESSORIES

:


This module is designed to enhance the knowledge, skills and attitude of the trainees in installing mast and accessories in accordance with the industry practice

NOMINAL DURATION

:

24 hours

QUALIFICATION LEVEL

:

NC II

SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the trainees/students must be able to: LO1. Read & interpret work instructions as per plan LO2. Identify the tools, equipment, testing devices, & materials needed for installation LO3. Identify the PPE & OHS policies & procedures required for the installation job LO4. Install mast and accessories LO5. Conduct final inspection of the installed mast and accessories


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LO1. READ & INTERPRET WORK INSTRUCTIONS AS PER PLAN ASSESSMENT CRITERIA: 1. Communication skills to interpret work instructions are defined and demonstrated according to the established procedures 2. Work signs, symbols and conventions are defined and explained according to the set instructions 3. Work instructions are demonstrated as per plan CONTENTS: • • •

Effective Communication Skills Work Signs, Symbols and Conventions Work Instructions and Procedures

CONDITIONS: The trainees/students must be provided with the following: • • • •

Effective communication materials Work signs, symbols and conventions manual Work instructions Learning elements

METHODOLOGIES:     

Lecture Discussion Demonstration Viewing multimedia Hands on practice / simulation


Written exam Practical exam / demonstration Interview/oral questioning


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LO2. IDENTIFY THE TOOLS, EQUIPMENT, TESTING DEVICES, & MATERIALS NEEDED FOR INSTALLATION ASSESSMENT CRITERIA: 1. Materials needed for installation are identified and prepared according to the work instructions 2. Tools and equipment types are identified and demonstrated according to its uses and functions 3. Testing devices and instruments operations are demonstrated according to instruction manual CONTENTS: • • • •

Types and Uses of tools, equipment and devices Proper use of tools and equipment Operation of testing devices and instruments Maintenance of tools, equipment of devices

CONDITION: The trainees/students must be provided with tools, equipment and materials It may include but not limited to the following: Tools and equipment: set of wrenches set of pliers extension ladder set of hammer set of ropes electric drill with different bits of various sizes PPE: body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch • • • • • •

• •

Materials: set of guy grips/clips set of guy anchors/ribbons turnbuckle tie wrap sets of washer, bolts and nuts guy wire rubber cap machine bolts wall-mount brackets roof-mount bracket • • • • • • • • • •

• • • •



ASSESSMENT METHODS: • •

Written exam Practical exam / demonstration


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•

Interview/oral questioning

LO3. IDENTIFY THE PPE & OHS POLICIES & PROCEDURES REQUIRED FOR THE INSTALLATION JOB ASSESSMENT CRITERIA: 1. Personal Protective Equipment (PPE) needed for installation are identified and prepared according to the work instructions 2. Use of PPE needed for installation are demonstrated according to the job requirements 3. Occupational and Health Safety (OHS) procedures are followed and demonstrated according to the installation requirements CONTENTS: • •

• •

Work Safety requirements Use of protective equipment and clothing Occupational Health and Safety Practices Electrical Safety Practices

CONDITION: The trainees/students must be provided with the following: • • • • • • • •

body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch safety cones/other collapsible signs OHS & PPE Materials/Manuals






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LO4. INSTALL MAST AND ACCESSORIES ASSESSMENT CRITERIA: 1. Tools, equipment, clothing and safety requirements are identified and obtained for the installation. 2. Tools and equipment are checked to be in good working order and adjusted to manufacturers' specifications 3. Fixing structures and devices on mast are installed securely in accordance with company’s specifications 4. Identifier marks are placed on installed mast for identification 5. Guy-wire assembly is installed and tensioned to required specifications 6. Problems encountered are referred to appropriate personnel as per standard operating procedures (SOP). 7. Installation and design amendments are reported/ documented in accordance with job requirements CONTENTS: • • • • • • • • •

• • • • •

Safety Practices Work safety requirements Proper use of tools and equipment Materials, Tools and Equipment: Uses and Specifications Identification of appropriate tools, equipment; and devices Installation of mast and accessories Proper guy installation and tensioning Type and size of mast per given height Desirable work values and attitudes (cost conscious, safety conscious, quality conscious, etc.) Work efficiently and systematically Proper handling, use and maintenance of tools and equipment Communicate effectively Interpretation of plans and symbols Documentation skills

CONDITION: The trainees/students must be provided with tools, equipment and materials It may include but not limited to the following: Tools and equipment: set of wrenches set of pliers extension ladder set of hammer set of ropes electric drill with different bits of various sizes • • • • • •

Materials: set of guy grips/clips set of guy anchors/ribbons turnbuckle tie wrap sets of washer, bolts and nuts guy wire rubber cap machine bolts wall-mount brackets • • • • • • • • •


- 37 -

•

roof-mount bracket

PPE: • • • • • •

body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch






- 38 -

LO5. CONDUCT FINAL INSPECTION OF THE INSTALLED MAST AND ACCESSORIES ASSESSMENT CRITERIA: 1. 2. 3. 4. 5.

Final inspections are undertaken to ensure that the installation conforms with technical requirements Unplanned events or conditions are responded to in accordance with established procedures Work site is cleaned and cleared of all debris and left safe in accordance with the company requirements Report on job accomplishment of mast and accessories installation are followed according to established procedures.

CONTENTS: • • •

•

Work Safety requirements Application of 5S Hazardous and risk assessment mechanisms Documentation and report procedures

CONDITION:  

Lay out plan Job Accomplishment Report form






- 39 -


INSTALL AND LAYOUT CABLES

MODULE TITLE

INSTALLING AND LAYING OUT CABLES

:


This module is designed to enhance the knowledge, skills and attitude of the trainees in installing and laying out cables such as UTP, FTP and grounding cables in accordance with the industry practice.

NOMINAL DURATION

:

28 hours

QUALIFICATION LEVEL

:

NC II

SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the trainees/students must be able to: LO1. Prepare necessary tools, equipment, materials and personal protective equipment (PPE in line with job requirements. LO2. Set-up cable lay out and installation equipment is set up in accordance with manufacturer's and job requirements LO3. Assess support structure as safe for normal working conditions and sound for cable support LO4. Secured cable permanently to support structure in accordance with standard installation procedures


- 40 -

LO1. PREPARE NECESSARY TOOLS, EQUIPMENT, MATERIALS AND PERSONAL PROTECTIVE EQUIPMENT (PPE IN LINE WITH JOB REQUIREMENTS ASSESSMENT CRITERIA: 1. Materials needed for installation are identified and prepared according to the work instructions 2. Tools and equipment types are identified and demonstrated according to its uses and functions 3. Testing devices and instruments operations are demonstrated according to instruction manual 4. Personal protective equipment (PPE) are identified and prepared in line with job requirements CONTENTS: •

• • • •

Work Signs, Symbols and Conventions Work safety requirements Personal Protective Equipment Identification and proper usage of tools, equipment; and devices Proper handling and maintenance of tools and equipment.

CONDITIONS: The trainees/students must be provided with the following: May include but not limited to: Tools and Equipment: hammers extension ladders (12 ft. length) adjustable wrench fixing brackets/clamps drill/electric drill tape linen/steel tape RJ45 crimper Materials: UTP / FTP cables RJ45 connectors (shielded) RJ45 connectors (non-shielded grounding wire cable support grounding rod tie wrap terminal lug

PPE: •

•

•

•

•

•

•

•

•

•

•

•

•

•

body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch safety cones/traffic safety devices

• • • • • • • • •


- 41 -






- 42 -

LO2. CABLE LAY OUT AND INSTALLATION EQUIPMENT IS SET UP IN ACCORDANCE WITH MANUFACTURER'S AND JOB REQUIREMENTS ASSESSMENT CRITERIA: 1. Cable lay out and installation requirements and constraints from plan and site inspection are identified as per job requirements 2. Cable lay out and installation equipment is set up in accordance with company and job requirements 3. Site is made safe and secure for cable installation 4. Suitable protective clothing is selected and required safety devices are used CONTENTS: • • • • • • • •

•

Work safety requirements Proper use of tools and equipment Interpreting plans and symbols Proper handling of CAT5e cables Wireless Broadband systems overview Map reading and identification of network symbols and diagrams Lay out and installation of CAT5e Desirable work values and attitudes (cost conscious, safety conscious, quality conscious, etc.) Work efficiently and systematically

CONDITION: The trainees/students must be provided with tools, equipment and materials It may include but not limited to the following: May include but not limited to: Tools and Equipment: hammers extension ladders (12 ft. length) adjustable wrench fixing brackets/clamps drill/electric drill tape linen/steel tape RJ45 crimper

PPE: •

•

•

•

•

•

•

•

•

•

•

•

•

•

body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch safety cones/traffic safety devices

Materials: UTP / FTP cables RJ45 connectors (shielded) RJ45 connectors (non-shielded grounding wire cable support grounding rod tie wrap • • • • • • • •


- 43 -

•

terminal lug






- 44 -

LO3. ASSESS SUPPORT STRUCTURE AS SAFE FOR NORMAL WORKING CONDITIONS AND SOUND FOR CABLE SUPPORT ASSESSMENT CRITERIA: 1. Cable route is checked for obstructions and are made clear using suitable methods and in coordination with authorities concerned. 2. Where necessary, obstructing cables, lines and pole attachments of other carriers are requested to be fixed or corrected to facilitate work of laying out and installing new cables 3. Cable support structure is assessed as safe and sound for normal working conditions according to job requirements CONTENTS: •

• • • • •

Electrical Safety Practices Work safety requirements Map reading and identification of network symbols and diagrams Cable Routes and obstructions Proper handling and installation of CAT5e cables Safe Installation of pole hardware and accessories


body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch safety cones/other collapsible signs Assessment instrument






- 45 -

LO4. SECURED CABLE PERMANENTLY TO SUPPORT SUPPORT STRUCTURE IN ACCORDANCE WITH STANDARD INSTALLATION I NSTALLATION PROCEDURES ASSESSMENT CRITERIA: CRITERIA: 1. Cable is secured secured permanen permanently tly to support support structure structure in accordance accordance with with standard standard installation procedures 2. Bending Bending radius radius tolerance tolerance of cable cable is followed followed in accordan accordance ce with the the manufacturer’s recommendation 3. Problems Problems encounte encountered red are referred referred to appropriate appropriate personn personnel el as per standard standard operating procedures (SOP) CONTENTS: •

• • • • •

Electrical Safety Practices Work safety requirements Map reading and identification of network symbols and diagrams Cable Routes and obstructions Proper handling and installation of CAT5e cables Safe Installation of pole hardware and accessories


body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch safety cones/other collapsible signs Assessment instrument instrument

May include but not limited to: Tools and Equipment: hammers extension ladders (12 ft. length) adjustable wrench fixing brackets/clamps drill/electric drill tape linen/steel tape RJ45 crimper PPE: body belt & strap hard hat/ helmet set gloves goggles safety shoes • • • • • • •

Materials: UTP / FTP cables RJ45 connectors (shielded) RJ45 connectors (non-shielded grounding wire cable support grounding rod tie wrap terminal lug • • • • • • • • •

• • • • •


- 46 -

tool pouch safety cones/traffic safety devices METHODOLOGIES: • •

    


ASSESSMENT METHODS: METHODS: • • •



- 47 -

UNIT OF COMPETENCY

:

INSTALL AND CONFIGURE CPE

MODULE TITLE

:

INSTALLING AND CONFIGURING CPE

MODU MODULE LE DESC DESCRI RIPT PTIO ION N

:

This This modu module le is desi design gned ed to enha enhanc nce e the the know knowle ledg dge, e, skil skills ls and attitude of the trainees in installing and configuring Customer Premise Equipment (CPE)

NOMINAL DURATION

:

20 hours

QUALIFICATION LEVEL

:

NC II

SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the trainees/students must be able to: LO1.

Prepare cables and connectors in accordance with standard industry practices

LO2.

Read and interpret installation plan as per job requirements

LO3.

Install and configure Customer Premise Equipment (CPE)

LO4.

Test and adjust CPE in accordance with the company’s installer manual

LO5.

Demonstrated professionalism and interpersonal skills in dealing with subscriber concerns


- 48 -

LO1. PREPARE CABLES AND CONNECTORS IN ACCORDANCE WITH STANDARD INDUSTRY PRACTICES ASSESSMENT CRITERIA: 1. Job order and other documentation are received and interpreted in accordance with enterprise procedures 2. Necessary tools, equipment, materials and personal protective equipment (PPE) are identified and prepared in line with job requirements. CONTENTS: • • • • • • •

Types of cables and connectors Types and Uses of tools, equipment; and devices Proper use of tools and equipment Personal Protective Equipment Principles of Base Transceiver Line of sight propagation Communication system overview

CONDITIONS: The trainees/students must be provided with the following: • • • • • •

cables and connectors Types and Uses of tools, equipment; and devices Personal Protective Equipment Base Transceiver Line of sight propagation Manual / Learning elements






- 49 -

LO2. READ AND INTERPRET INSTALLATION PLAN AS PER JOB REQUIREMENTS ASSESSMENT CRITERIA: 1. Communication skills to interpret installation plan are demonstrated according to the established procedures 2. Symbols and conventions are defined and explained according to standard 3. Installation plan is read and interpreted as per job requirements CONTENTS: • • • •

Effective Communication Skills Signs, Symbols and Conventions Installation Plan Interpretation Map reading and identification of network symbols and diagrams

CONDITIONS: The trainees/students must be provided with the following: • • • •

Effective communication materials Work signs, symbols and conventions manual Installation plan Learning elements

METHODOLOGIES     





- 50 -

LO3. INSTALL AND CONFIGURE CUSTOMER PREMISE EQUIPMENT (CPE) ASSESSMENT CRITERIA: 1. Use of PPE needed for installation are selected and demonstrated according to the job instructions/requirements 2. Radio antenna is installed in accordance with standard industry practices and following safety procedures 3. Verify line of sight (LOS) from customer premise towards nearest Base Transceiver Station (BTS) 4. CPE is installed in accordance with standard industry practices and ensuring safety procedures are followed. 5. Interconnecting cables are prepared and terminated between CPE and Equipment in accordance to installation manual 6. CPE is configured according to company’s application software. 7. Problems encountered are referred to appropriate personnel as per standard operating procedures (SOP). 8. Occupational and Health Safety (OHS) practices are followed and demonstrated according to the installation requirements 9. Installation is properly documented according to SOP. CONTENTS: • • • • •

Occupational Health and Safety Practices Personal Protective Equipment Base Antenna Principles and Construction CPE Operation and Installation CPE Configuration Using Computer

CONDITION: The trainees/students must be provided with the following: May include but not limited to: Tools: RJ45 crimper Blade cutter Staple gun Set of plierss Set of screwdrivers Hand drill w/ bits Hammer Mallet compass Extension ladders (12 feet length) Materials: cable tie • sealant • cable tag • grounding wire (2.0mm, stranded) • grounding rod (1/2” by 20” with • clamp) •

Customer Premise Equipment: radio antenna •

• •

Equipment:

• • • • • • •


• • •

computer with NIC surge suppressor service vehicle

PPE: • • • • • • •

body belt & strap hard hat/ helmet set gloves goggles safety shoes tool pouch / holster safety cones/traffic safety - 51 -

surge suppressor METHODOLOGIES: •

    

devices





- 52 -

LO4. TEST AND ADJUST CPE IN ACCORDANCE WITH THE COMPANY’S INSTALLER MANUAL ASSESSMENT CRITERIA: 1. 2. 3. 4.

Use of PPE needed for testing and adjustment are selected and demonstrated CPE are tested and adjusted in accordance with the company’s installers manual Test and adjustment are properly documented according to SOP. Problems encountered are referred to appropriate personnel as per standard operating procedures (SOP).

CONTENTS: • • • • •

Occupational Health and Safety Practices Personal Protective Equipment CPE Operation and Installation Test and Adjustment of CPE CPE Configuration Using Computer

CONDITION: The trainees/students must be provided with the following: May include but not limited to: Tools: RJ45 crimper • Blade cutter • Staple gun • Set of plierss • Set of screwdrivers • Hand drill w/ bits • Hammer • Mallet • compass • Extension ladders (12 feet length) • Materials: cable tie • sealant • cable tag • grounding wire (2.0mm, stranded) • grounding rod (1/2” by 20” with • clamp) surge suppressor •


Equipment: CPE • Radio Antenna • computer with NIC • service vehicle • PPE: body belt & strap • hard hat/ helmet • set gloves • goggles • safety shoes • tool pouch / holster • safety cones/traffic safety • devices

- 53 -






- 54 -

LO5. DEMONSTRATED PROFESSIONALISM AND INTERPERSONAL SKILLS IN DEALING WITH SUBSCRIBER CONCERNS ASSESSMENT CRITERIA: 1. Customer complaints on technical problems are received and scheduled for implementation. 2. Suspected area at fault is verified and specific device is pinpointed as per customer complaint. 3. Where applicable, immediate remedies are made to sustain normal operation. 4. Job accomplishment is acknowledged and signed by each affected customer. 5. Action taken are logged and documented in accordance with established procedures. CONTENTS: • • • •

Proper handling and scheduling of customer requests and service jobs Communicating effectively Working efficiently and systematically Documentation skills

May include but not limited to: Tools: RJ45 crimper • Blade cutter • Staple gun • Set of plierss • Set of screwdrivers • Hand drill w/ bits • Hammer • Mallet • compass • Extension ladders (12 feet length) • Materials: cable tie • sealant • cable tag • grounding wire (2.0mm, stranded) • grounding rod (1/2” by 20” with • clamp) surge suppressor •


Equipment: CPE • Radio Antenna • computer with NIC • service vehicle • PPE: body belt & strap • hard hat/ helmet • set gloves • goggles • safety shoes • tool pouch / holster • safety cones/traffic safety • devices

- 55 -






- 56 -


RENDER SERVICE EXCELLENCE TO CUSTOMERS

MODULE TITLE

RENDERING SERVICE EXCELLENCE TO CUSTOMERS

:


This unit covers the knowledge, skills and attitude to conduct effective and efficient customer interactions

NOMINAL DURATION

:

8 hours

QUALIFICATION LEVEL

:

NC II

SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the trainees/students must be able to: LO1.

Determine and satisfy customers’ needs

LO2.

Conduct effective & efficient customer interactions

LO3.

Dealing with difficult & emotional customers


- 57 -

LO1. DETERMINE AND SATISFY CUSTOMERS’ NEEDS ASSESSMENT CRITERIA: 1. Basic products and services catered to customers are identified 2. Customer needs are responded promptly and handled with empathy 3. Customer’s requests are addressed with clear, direct, accurate and timely response. 4. Details of request are established and basic remedies are used in accordance with enterprise policy. CONTENTS: • • • • • • •

Basic products and services Effective Communication Skills Work Instructions and Procedures Work Instruction Interpretation Protocols for handling requests Process of handling customer inquiries Language for dealing with customer

CONDITIONS: The trainees/students must be provided with the following: • • •

Effective communication materials Work instructions Learning elements


Lecture Discussion Demonstration Viewing multimedia Hands on practice / Simulation


Written test Practical test/Demonstration Direct observation


- 58 -

LO2. CONDUCT EFFECTIVE & EFFICIENT CUSTOMER INTERACTIONS ASSESSMENT CRITERIA: 1. Guidelines on proper customer interface is adhered in accordance with the client/customer needs 2. Interactive communication is used in accordance with customer relationship management 3. Customer’s inquiries/concerns are identified, responded and resolved 4. Courtesy is provided to the customer in accordance with customer relationship management 5. Proper grooming is maintained at all times. CONTENTS: • • • • • •

Interactive communication Effective Communication Skills Protocols for handling requests Process of handling customer inquiries Language for dealing with customer Customer relationship management

CONDITION: The trainees/students must be provided with the following: • • •





Written test Practical test/demonstration Direct observation


- 59 -

LO3. DEALING WITH DIFFICULT & EMOTIONAL CUSTOMERS ASSESSMENT CRITERIA: 1. Nature and details of the complaint are established and appropriate actions are taken 2. Key principles and steps to retention in handling difficult customers is applied. 3. Complaints are responded promptly and handled with empathy 4. Customer’s complaints are addressed with clear, direct, accurate and timely response. 5. Details of complaints are established and basic remedies are used in accordance with enterprise policy. 6. Appropriate referral or hands-off procedures are implemented as required. 7. Complicated concerns are referred to higher authority CONTENTS: • • • •

Protocols for handling difficult or irate customers Process of handling customer inquiries Language for dealing with customer complaints Process of handing off customers to supervisors

CONDITION: The trainees/students must be provided with the following: • • •





Written test Practical test/demonstration Direct observation


- 60 -

Broadband Installation (Fixed Wireless) NC II

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