CBC-Housekeeping NC II

COMPETENCY-BASED CURRICULUM

Sector:

TOURISM Qualification:

HOUSEKEEPING NC II TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY East Service Road, South Superhighway, Taguig City, Metro Manila

TABLE OF CONTENTS Page A. Course Design................................................................................................ B. Modules Modules o !nstruction !nstruction....... ............. ............ ............ ............ ............ ............ ............ ............ ............ ....................... ....................."#$% ...."#

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•

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BAS!C C&MPETE'C!ES............................................................................ o

Participating in wor(place co))unications.......................................

o

*or(ing in a tea) environ)ent......................................................

o

Practicing career proessionalis) ..................................................

o

Practicing occupational health and saety procedures ..................

C&MM&' C&MPETE'C!ES.................................................................... o

Developing and updating industry (nowledge................................

o

&+serving wor(place hygienic procedures.....................................

o

Peror)ing co)puter operations.....................................................

o

Peror)ing wor(place and saety practices....................................

o

Providing eective custo)er services.............................................

C&RE C&MPETE'C!ES........................................................................... o

Providing house(eeping services services to guests.................................. ..

o

Preparing roo)s or guests.............................................................

o

Providing valet service....................................................................

o

Cleaning pre)ises...........................................................................

o

aundering linen and guest clothes................................................

COURSE DESIGN -&SE/EEP!'0 'C !!

COURSE DESIGN C&RSE T!TE

1

HOUSEKEEPING NC II

'&M!'A DRAT!&'

1

436 hour hour s

C&R C&RSE SE DESC DESCR! R!PT PT!& !&' ' 1 This course is designed to enhance the (nowledge, s(ills and attitude in providing house(eeping services to guest, preparing roo) or guest, cleaning pre)ises and e2uip)ent, providing valet3+utler service and laundering linen and guest4s clothes. !t covers the +asic, co))on and core co)petencies in -ouse(eeping 'C !!. E'TR5 E'TR5 RE6!REME RE6!REME'TS 'TS 1 Trainees or students should posses the ollowing re2uire)ents1 •

Can co))unicate in +asic English either oral and written7

•

Physically and )entally it7

•

*ith good )oral character7 and

•

Can peror) +asic )athe)atical co)putation

CBC -ouse(eeping 'C !!

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COURSE STRUCTURE:

BASIC COMPETENCIES (18 hous! UNIT OF COMPETENC"

8.

Particip

MODULE TITLE

8.8

ate in wor(place co))unication

LEARNING OUTCOMES

Participati 8.8. 8.8.8 8 ng in wor(place co))unication 8.8. 8.8.% % 8.8. 8.8.9 9

%.

*or( in

%.8

a tea) environ)ent

*or(ing in a tea) environ)ent

%.8. %.8.8 8

%.8. %.8.% % 9.

Practice

9.8

career proessionalis)

Practicing 9.8. 9.8.8 8 career proessionalis) 9.8. 9.8.% % 9.8. 9.8.9 9

:.

Practice occupational health and saety

:.8


Practicing :.8. :.8.8 8 occupational health and :.8. :.8.% % saety :.8. :.8.9 9

&+ta &+tain in and and co convey wor(place inor)ation Co)p Co)ple lete te rele releva vant nt wor( wor( related docu)ents Part Partic icip ipat ate e in wor wor(p (pla lace ce )eeting and discussion Desc Descri ri+e +e and and iden identi tiy y tea) role and responsi+ility in a tea) Desc Descri ri+e +e wor( wor( as a tea) tea) )e)+er !nte !nteg grate rate pe perso rsonal nal o+;ectives with organi
NOMINAL DURATION

: hours

: hours

= hours

= hours

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COMMON COMPETENCIES (18 hous!


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UNIT OF COMPETENC"

MODULE TITLE

8. Dev Develop lop and and update industry (nowledge

8.8 Develop loping ing and update industry (nowledge

%. &+serve wor(place hygiene procedures

%.8 &+serving wor(place hygiene procedures

9. Peror) co)puter operations

9.8 Peror)ing co)puter operations

:. Peror) :.8 Peror)ing wor(place and wor(place and saety practices saety practices

=. Provide eective custo)er service

=.8 Providing eective custo)er service


LEARNING OUTCOMES

8.8.8 8.8.8 !denti !dentiy y and access access (ey sources o inor)ation on the industry 8.8.% 8.8.% Access Access,, appl apply y and and share share industry inor)ation 8.8.9 8.8.9 pdat pdate e contin continuou uously sly relevant industry (nowledge %.8. %.8.8 8 Prac Practi tice ce per perso sona nall groo)ing and hygiene 2.1.2 Practice sae and hygienic handling, storage and disposal o ood, +everage and )aterials 9.8.8 9.8.8 !denti !dentiy y and e>plai e>plain n the the unctions, general eatures and capa+ilities o +oth hardware and sotware underta(en 9.8. 9.8.% % Prep Prepar are e and and use use appropriate hardware and sotware according to tas( re2uire)ent 9.8.9 9.8.9 se appro appropri priate ate device devices s and procedures to transer iles3data 9.8.: 9.8.: Produc Produce e accura accurate te and co)plete data according to the re2uire)ents 9.8. 9.8.= = Main Mainta tain in co)p co)put uter er syste) :.8.8 :.8.8 Practi Practice ce wor(p wor(plac lace e saety saety,, security and hygiene syste)s, processes and procedures :.8.% :.8.% Respon Respond d appr appropr opriat iately ely to aults, pro+le)s and e)ergency situations :.8.9 :.8.9 Maint Maintain ain sae sae person personal al presentation standards =.8.8 =.8.8 Apply Apply ee eecti ctive ve ver+ ver+al al and and non#ver+al co))unication s(ills to respond to custo)er needs =.8. =.8.% % Prov Provid ide e pro) pro)pt pt and and 2uality service to custo)er =.8.9 =.8.9 -andl -andle e 2uer 2ueries ies pro)pt pro)ptly ly and correctly in line with

NOMINAL DURATION

% hours

: hours

: hours

: hours

: hours

#:#

UNIT OF COMPETENC"

MODULE TITLE

LEARNING OUTCOMES

NOMINAL DURATION

enterprise procedures =.8. =.8.: : -and -andle le cust custo) o)er er co)plaints, evaluation and reco))endations


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CORE COMPETENCIES (4## hous!


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UNIT OF COMPETENC"

MODULE TITLE

8. Provide house(eeping services to guest

8.8 Providing house(eeping services to guest

%. Prep Prepar are e roo) roo)s s or guests

%.8 Preparing roo)s or guests

9. Prov Provid ide e vale valett 3 +utler Service

9.8 Providing valet service

:. Clea Clean n pre) pre)is ises es

:.8 :.8 Clea Cleani ning ng pre)ises

=. aundry linen and guests clothes

=.8 aundering linen and guest clothes


LEARNING OUTCOMES

8.8.8 8.8.8 !denti !dentiy y and peror peror) ) dierent house(eeping services 8.8.% 8.8.% -andle -andle house house(ee (eepin ping g re2uests 8.8.9 8.8.9 Advice Advice guests guests on roo) roo) and house(eeping e2uip)ent %.8. %.8.8 8 Set#u Set#up p e2ui e2uip) p)en entt and and trolleys %.8. %.8.% % Acce Access ss roo) roo)s s or or servicing %.8. %.8.9 9 Ma(e Ma(e#u #up p +eds +eds %.8. %.8.: : Clea Clean n and and clea clearr roo) roo)s s %.8. %.8.= = Clea Clean n and and store store trol trolle leys ys and e2uip)ent 9.8.8 9.8.8 !denti !dentiy y valet valet servic services es 9.8. 9.8.% % Pero Peror) r) prop proper er coordination to ensure opti)u) privacy, security and conidentiality o all guests 9.8.9 9.8.9 Displa Display y proes proessio sional nal vale valett standards 9.8.: 9.8.: Ensure Ensure proper proper handli handling ng o o guest4s property :.8.8 :.8.8 Select Select and use e2uip) e2uip)ent ent and )aterials properly or cleaning pre)ises :.8.% :.8.% Co)ply Co)ply with with occupa occupatio tional nal77 health and saety re2uire)ents in preparing dry and wet cleaning agents and che)icals :.8.9 :.8.9 !denti !dentiy y and e>pla e>plain in dierent cleaning operations, che)icals and treat)ent o co))on ha
NOMINAL DURATION

$@ hours

$@ hours

$@ hours

$@ hours

$@ hours

#"#

e2uip)ent and che)icals =.8.9 =.8.9 ollow ollow correc correctt proc procedu edure re in laundering process or guest4s laundry ite)s =.8. =.8.: : Pac( Pac(ag age e and and stor store e laundry ite)s


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RES&RCES1 •

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•

•

acilities # *or(shop # a+oratory # Audio# io#visu isual roo) # ecture roo) # Storage3stoc( roo) Tools # Mops # Brushers # Broo)s # Buc(ets # Dust pans # 0ar+age re receptacles # Sorting +as(ets3laundry +as(et # Step ladder # S2ueegee # *ater hoses # int ree cleaning ing cloths # Scru++ing oa) # Spray +o +ottle # Anti#s i#static duster # 0loves # Caution si signs # Mop s2uee

•

E2uip)ent # Pro;ector screen # &verhead pro; ro;ector # Electric an # irst aid ca+inet # ire ire e>tinguish isher # E)ergency light # Direc rectional si signage # Air co condition # Telephones # Co)puters # T # ideo player # a> )achine # Rerigerators # -airdryer # Alar) cloc( # Shelving # Cart # Trolley # Coee )a(er # Elec Electr tric ic (ett (ettle les s elec electr tric ic ;ugs # Toilet ca caddy # Carpet sweeper # acuu) uu) clea cleane nerr dry dry and wet # Polish lishe er el elec ectr tric ic with ith co)plete accessories # *asher # Dryer

# # # # # # # #

# #

•

•

Supplies # Papers # Slides # Acetates # Re2uisition or) # Cleaning an and saniti
Slippers lashlight ight ittings Mirrors *ardro+es -angers Ashtrays ariet riety y o line linen n and clothing ite)s and a+rics Cleaning agents Cleaning detergent

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ASSESSME'T MET-&DS1 MET-&DS1 • • • • •

!ndividual and group de)onstration Practical application *ritten e>a)ination !ndividual report !nterviews32uestioning &+servation

C&RSE DE!ER51 • • • • • • • • • • • • •

0roup discussion !nteraction ecture De)onstration Plant tour Sy)posiu) !ndividual3group assign)ent Role#play Si)ulation Tutorial or sel#pace &FT !ndustry i))ersion E#learning

6A!!CAT!&' & !'STRCT&RS3TRA!'ERS1 • • • •

Must +e a holder o 'C !! Must have undergone training on Training Methodology !! TM !! Must +e physically and )entally it Must have at least % years ;o+3industry e>perience optional. &nly when re2uired +y the hiring institution


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MODULES OF INSTRUCTION BASIC COMPETENCIES HOUSEKEEPING NC II

'!T '!T & C&M C&MPE PETE TE'C 'C5 5 1

PARTICIPATE IN $ORKPLACE COMMUNICATIONS

M&DE T!TE

PARTICIPATING IN $ORKPLACE COMMUNICATIONS

1

M&D M&DE E DES DESCR CR!P !PT& T&R R 1

This This )od )odul ule e cove covers rs the the (no (nowl wled edge ge,, s(ill s(ills s and and atti attitu tude des s re2uired to o+tain, interpret and convey inor)ation i n response to wor(place re2uire)ents.

'&M!'A DRAT!&'

: hours

1

6A! A! !CA !CAT!&' !&' EE E 1

'C !!

PRERE6!S!TE

Receive and Respond to wor(place Co))unication. 'C!

SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the students3 trainees )ust +e a+le to1 &8. &8. &+tain &+tain and and conve convey y wor(pl wor(place ace ino inor)a r)atio tion n &%. &%. Co)ple Co)plete te releva relevant nt wor( wor( related related docu) docu)ent ents. s. &9. Participate Participate in wor(place wor(place )eeting )eeting and and discus discussion. sion.


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LO1% OBTA OBTAIN AND AND CON&E" CON&E" $ORKPLA $ORKPLACE CE INFORMA INFORMAT TION ASSESSME'T CR!TER!A1 CR!TER!A1 8. Speciic Speciic relevant relevant inor)at inor)ation ion is accesse accessed d ro) appropria appropriate te sources. sources. %. Eective Eective 2uestion 2uestioning ing and active active listening listening and spea(i spea(ing ng are used to gather gather and convey inor)ation. 9. Appropriate Appropriate )ediu) )ediu) is used used to transer transer inor)at inor)ation ion and ideas ideas.. :. Appropriate Appropriate non#ver+al non#ver+al co))unica co))unication tion is used. used. =. Appropriate Appropriate lines lines o co))unicatio co))unication n with superiors superiors and colleagues colleagues are identiied identiied and ollowed. ?. Deined Deined wor( procedu procedures res or the locatio location n and storage storage o inor)at inor)ation ion are used. used. ". Personnel Personnel interac interaction tion is carried carried out clearly clearly and and concisely concisely.. C&'TE'TS1 • • •

Parts o speech Sentence construction Eective co))unication

C&'D!T!&'1 The students3 trainees )ust +e provided with the ollowing1 • • •

*riting )aterials pen G paper Reerences +oo(s Manuals

MET-&D&&0!ES1 • • •

0roup discussion3interaction Assign)ent )ethod Co)petency#+ased learning )aterials )ethod

ASSESSME'T MET-&DS1 MET-&DS1 • • •

*ritten test Practical peror)ance test !nterview


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LO'% COMPLETE COMPLETE RELE& RELE&A ANT $ORK RELA RELAT TED DOCUMENTS DOCUMENTS ASSESSME'T CRTER!A1 CRTER!A1 8. Ranges Ranges o or)s relating relating to conditions conditions o e)ploy e)ploy)ent )ent are co)pleted co)pleted accurate accurately ly and legi+ly. %. *or(place *or(place data data is recorded recorded on standard standard wor(place wor(place or)s or)s and docu)ents docu)ents.. 9. Basic )athe )athe)atic )atical al process process is used used or routine routine calcula calculations tions.. :. Errors in recordin recording g inor)ation inor)ation on or)s. or)s. Docu)ents Docu)ents are identiied identiied and and rectiied. rectiied. =. Reporting Reporting re2uire)e re2uire)ents nts to superior superior are co)pleted co)pleted accordi according ng to enterprise enterprise guidelines. C&'TE'TS1 • • •

Basic )athe)atics Technical writing Types o or)s

C&'D!T!&'1 The students3trainees )ust +e provided with the ollowing1 • • • •

Paper Pencils 3 +all pen Reerence +oo(s Manuals

MET-&D&&0!ES1 • • •

0roup discussion3interaction Assign)ent )ethod Co)petency#+ased learning )aterials )ethod


*ritten test PracticalH peror)ance test !nterview


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LO3% PARTICIP PARTICIPA ATE IN $ORKPLA $ORKPLACE CE MEETING MEETING AND AND DISCUSSION DISCUSSION ASSESSME'T CR!TER!A1 CR!TER!A1 8. Tea) )eetings )eetings are attend attended ed on on ti)e. %. &wn opinions opinions are clearly clearly e>presse e>pressed d and those o others others are listened listened to without without interruption. 9. Meeting Meeting inputs are consistent consistent with with the )eeting purpose purpose and esta+lish esta+lish protocols protocols.. :. *or(place *or(place interact interaction ion are conducted conducted in a courteous courteous )anner )anner appropria appropriate te to cultural +ac(ground and authority in the enterprise procedures. =. 6uestions a+out si)ple si)ple routine wor(place procedures and )atters concerning concerning conditions o e)ploy)ent are as(ed and responded. ?. Meeting Meeting outco)es outco)es are are interprete interpreted d and i)ple)en i)ple)ented. ted. C&'TE'TS1 • • •

Sentence construction Technical writing Recording inor)ation

C&'D!T!&'1 The students3trainees )ust +e provided with the ollowing1 • • • •

Paper Pencils3+all pen Reerences +oo(s Manuals

MET-&D&&0!ES1 • • •

0roup discussions3interaction Assign)ent )ethod Co)petency#+ased learning )aterials )ethod


*ritten test Practical 3 peror)ance test !nterview


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$ORK IN A TEAM EN&IRONMENT

M&DE T!TE

$ORKING IN A TEAM EN&IRONMENT

1


This This )od )odul ule e cove covers rs the the (no (nowl wled edge ge,, s(ill s(ills, s, and and att attit itud udes es re2uired in order to relate in a wor(#+ased environ)ent.

'&M!'A DRAT!&'

: hours

1

6A! A! !CA !CAT!&' !&' EE E 1

'C !!

PRERE6!S!TE

TEAM*&R/ 'C !

1

SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule the students3 trainees )ust +e a+le to1 &8. Descri+e Descri+e and and identiy identiy tea) role role and and respon responsi+il si+ility ity in a tea). tea). &%. &%. Descri Descri+e +e wor( wor( as a tea) tea) )e)+ )e)+er er..


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LO1% DESCRIBE DESCRIBE AND AND IDENTIF" IDENTIF" TEAM TEAM ROLE AND AND RESPONSIBILI RESPONSIBILIT" T" IN A TEAM TEAM ASSESSME'T CR!TER!A1 CR!TER!A1 8. %. 9. :. =.

Role and o+;ec o+;ective tive o o the tea) is identii identiied. ed. Tea) ea) para)eters, para)eters, relationships relationships and responsi+ilities are identiied. !ndividual !ndividual role and respons responsi+iliti i+ilities es within tea) environ)e environ)ent nt are identiied. identiied. Roles and respons responsi+ilit i+ilities ies o other tea) )e)+ers )e)+ers are identiied identiied and recogniternal e>ternal to tea) tea) are identiied. identiied.

C&'TE'TS1 • • • •

Tea) Tea) role. Relationship and responsi+ilities Role and responsi+ilities with tea) environ)ent. Relationship within a tea).

C&'D!T!&'1 The students3 trainees )ust +e provided with the ollowing1 • • • • •

S&P o wor(place Fo+ procedures Client 3 supplier instructions 6uality standards &rganiternal personnel

MET-&D&&0!ES1 • • •

0roup discussion3interaction Case studies Si)ulation

ASSESSME'T MET-&DS1 MET-&DS1 • • • •

*ritten test &+servation Si)ulation Role playing


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LO'% LO'% DESCRI DESCRIBE BE $ORK $ORK AS AS A TEAM TEAM MEMBER MEMBER ASSESSME'T CR!TER!A1 CR!TER!A1 8. %. 9. :.

Appropriate Appropriate or)s or)s o co))unicat co))unication ion and interacti interactions ons are underta( underta(en. en. Appropriate Appropriate contri+u contri+utions tions to co)ple)en co)ple)entt tea) activities activities and o+;ectives o+;ectives ae )ade. )ade. Reporting Reporting using using standard standard operatin operating g procedures procedures ollowe ollowed. d. Develop)e Develop)ent nt o tea) wor( wor( plans +ased +ased ro) ro) role tea) is contri+ contri+uted. uted.

C&'TE'TS1 • • •

Co))unication process Tea) structure 3 tea) roles 0roup planning and decision )a(ing

C&'D!T!&'1 The students 3 trainees )ust +e provided with the ollowing1 • • •

S&P o wor(place Fo+ procedures &rganiternal personnel

MET-&D&&0!ES1 • • •

0roup discussion3interaction Case studies Si)ulation


&+servation o wor( activities &+servation through si)ulation or role play Case studies and scenarios.


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PRACTICE CAREER PROFESSIONALISM PROFESSIONALISM

M&DE T!TE

PRACTICING CAREER PROFESSIONALISM PROFESSIONALISM

1

M&DE M&DE DESCR!PT DESCR!PT&R &R 1

This )odule )odule covers covers the (nowledge (nowledge,, s(ills and attitudes attitudes in pro)oting career growth and advance)ent, speciically7 to integrate personal o+;ectives with organi
'&M!'A DRAT!&'

= hours

1

6A! A! !CA !CAT!&' !&' EE E 1

'C !!

SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the trainee3student )ust +e a+le to1 &8. !ntegrate !ntegrate personal personal o+;ective o+;ectives s with with organi

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LO1% INTEGRA INTEGRAT TE PERSONA PERSONAL L OBECTI&ES OBECTI&ES $ITH ORGANI)A ORGANI)ATIO TIONAL NAL GOALS GOALS ASSESSME'T CR!TER!A1 CR!TER!A1 8. %. 9. :. =.

Personal growth and wor( plans towards i)proving the 2ualiications set or proessionalis) are achieved. !ntra# and interpersonal relationship in the course o )anaging onesel +ased on peror)ance evaluation is )aintained. Co))it)ent to the organi
C&'TE'TS1 • • • •

Personal Develop)ent#Social Aspects1 Aspects1 !ntra and !nterpersonal Develop)ent &rgani
C&'D!T!&'1 The students3 trainees )ust +e provided with the ollowing1 • • • • •

*or(place Code o Ethics &rgani
MET-&D&&0!ES1 • • • •

0roup discussion3interaction Si)ulation De)onstration3practical hands#on e>ercises Co)petency#+ased learning )aterials )ethod


Role play !nterview *ritten e>a)ination


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LO'% LO'% SET AND MEET MEET $ORK $ORK PRIOR PRIORITI ITIES ES ASSESSME'T CR!TER!A1 CR!TER!A1 8. Co)peting de)ands to achieve achieve personal, personal, tea) and organi
&rgani
C&'D!T!&'1 The students3 trainees )ust +e provided with the ollowing • • • • • •

&rgani
MET-&D&&0!ES1 • • • •

0roup discussion3interaction Structured activity De)onstration3practical hands#on e>ercises Co)petency#+ased learning )aterials )ethod


Role play !nterview *ritten e>a)ination


# %8 #

LO3% MAINTA MAINTAIN IN PROFESSIONA PROFESSIONAL L GRO$TH GRO$TH AND AND DE&ELOPM DE&ELOPMENT ENT ASSESSME'T CR!TER!A1 CR!TER!A1 8.

Training an and ca career op opportunities re relevant to to th the ;o ;o+ re re2uire)ents ar are identiied and availed. %. icenses an and3or certiications according to to the re2uire)ents o the 2ualiications are ac2uired and )aintained 9. unda)ental rights at wor( including gender sensitivity are )aniested3o+served :. Training an and ca career op opportunities +a +ased on on th the re re2uire)ents o o in industry are co)pleted and updated. C&'TE'TS1 • • • •

6ualiication Standards 0ender and Develop)ent 0AD Sensitivity Proessionalis) in the *or(place ist o Proessional icenses

C&'D!T!&'1 The students3 trainees )ust +e provided with the ollowing1 • • • •

6uality Standards 0AD handouts CD4s, -S tapes on Proessionalis) in the *or(place Proessional icenses sa)ples

MET-&D&&0!ES1 • • •

0roup discussion3interaction il) viewing Role play3si)ulation


De)onstration !nterview *ritten e>a)ination Portolio assess)ent


# %% #


PRACTICE OCCUPATIONAL HEALTH AND SAFET" PROCEDURES

M&DE T!TE

PRACTICING OCCUPATIONAL HEALTH AND SAFET" PROCEDURES

1


This This )od )odul ule e cove covers rs the the (no (nowl wled edge ge,, s(ill s(ills s and and atti attitu tude des s re2uired to co)ply with the regulatory and organi
'&M!'A DRAT!&'

= hours

1

6A! A! !CA !CAT!&' !&' EE E 1

'C !!

SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the trainee3student )ust +e a+le to1 . &8. &8. !den !denti tiy y ha< ha

# %9 #

LO1% LO1% IDENTI IDENTIF" F" HA)A HA)ARDS RDS AND RISKS RISKS ASSESSME'T CR!TER!A1 CR!TER!A1 8. %.

*or( *or(pl plac ace e ha pl e>plai aine ned. d. -a
-a
C&'D!T!&'1 The students3 trainees )ust +e provided with the ollowing1 • • • • • • • • •

*or(place PPE earning 0uides -andouts &rgani
MET-&D&&0!ES1 • • • •

0roup discussion3interaction Si)ulation Sy)posiu) 0roup dyna)ics


Situation analysis !nterview Practical e>a)ination *ritten e>a)ination


# %: #

LO'% LO'% E&A E&ALUAT LUATE HA)ARDS HA)ARDS AND AND RISKS RISKS ASSESSME'T CR!TER!A1 CR!TER!A1 8. Ter)s o )a>i)u) tolera+le li)its are identiied +ased on threshold threshold li)it values values T %. Eect Eects s o ha
T ta+le Phil &-S Standards Eects o ha
C&'D!T!&'1 The students3trainees )ust +e provided with the ollowing •

• •

-andout on # Phil. &&-S Standards # Ee Eect cts s o o ha< ha
MET-&D&&0!ES1 • • • • •

0roup discussion3interaction Situation analysis Sy)posiu) il) viewing 0roup dyna)ics


!nterview *ritten e>a)ination Si)ulation


# %= #

LO3% LO3% CONTRO CONTROL L HA HA)ARDS )ARDS AND RISK RISKS S ASSESSME'T CR!TER!A1 CR!TER!A1 8. %.

&-S &-S pro proce cedu dure res s or or cont contro roll llin ing g ha< ha
Saety Regulations Clean Air Act Electrical and ire Saety Code *aste )anage)ent Disaster Preparedness and Manage)ent Contingency Measures and Procedures

C&'D!T!&'1

The students3trainees )ust +e provided with the ollowing1 •

• •

-andouts on # Saety Regulat lation ions # Clean Air Act # Elec Electr tric ical al and and ir ire e Sa Saet ety y Cod Code e # *aste )a )anage)ent # Disa Disast ster er Pre Prepa pare redn dnes ess s and and Man Manag age) e)en entt # Cont Contin inge genc ncy y Mea Measu sure res s and and Proc Proced edur ures es # &-S Pe Personal Re Records PPE CD4s, -S tapes, transparencies

MET-&D&&0!ES1 • • • • •

0roup discussion3interaction Sy)posiu) il) viewing 0roup dyna)ics Sel pace


*ritten !nterview Case3situation analysis Si)ulation


# %? #

LO4% MAINTAIN MAINTAIN OCCUPATIONA OCCUPATIONAL L HEALTH HEALTH AND AND SAFET" A$A A$ARENESS RENESS ASSESSME'T CR!TER!A1 CR!TER!A1 8. Procedures Procedures in e)erg e)ergency ency related related drill drill are strictly strictly ollowed ollowed in line with with the esta+lished organi
&perational health and saety procedure, practices and regulations E)ergency#related drills and training

C&'D!T!&'1 The students3trainees )ust +e provided with the ollowing1 • • • • •

*or(place PPE &-S personal records CD4s, -S tapes, transparencies -ealth record

MET-&D&&0!ES1 • • • • •

0roup discussion3interaction Si)ulation Sy)posiu) il) viewing 0roup dyna)ics


De)onstration !nterview *ritten e>a)ination Portolio assess)ent


# %" #

MODULES OF INSTRUCTION COMMON COMPETENCIES HOUSEKEEPING NC II


DE&ELOP AND UPDATE INDUSTR" KNO$LEDGE

M&DE T!TE

1

DE&ELOPING AND UPDATING INDUSTR" KNO$LEDGE


This This )od )odul ule e cove covers rs the the (no (nowl wled edge ge,, s(ill s(ills s and and atti attitu tude des s re2uired to access, increase and update industry (nowledge.

'&M!'A DRAT!&'

% hours

1

SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the trainees3students )ust +e a+le to1 &8. !dentiy !dentiy and and access access (ey (ey resources resources o inor)ati inor)ation on on the the industry industry &%. Access, Access, apply apply and and share share indus industry try inor)atio inor)ation n &9. pdate pdate continuou continuously sly relevant relevant industry industry (nowledge (nowledge


# % #

LO1% IDENTIF" IDENTIF" AND AND ACCESS ACCESS KE" RESOU RESOURCES RCES OF INFORMA INFORMATIO TION N ON THE INDUSTR" ASSESSME'T CR!TER!A1 CR!TER!A1 8. Sources Sources o inor)ation inor)ation on the industry industry are correctly correctly identii identiied ed and accesse accessed. d. %. Speciic Speciic inor)ati inor)ation on on sector sector o wor( wor( is accesse accessed d and updated updated.. C&'TE'TS1 •

!nor)ation sources # Media # Reerence +oo( # i+raries # nion # !ndu !ndus stry try associ socia atio tion # !nternet # Perso erson nal o+ser +serv vatio ation n

C&'D!T!&'S1 The students3trainees )ust +e provided with the ollowing • • • • •

Proper hygiene procedure )anuals !nternet Personal co)puter Reerence +oo( !ndustry ;ournals

MET-&D&&0!ES1 • • • •

Sel paced3)odular De)onstration S)all group discussion Distance education

ASSESSME'T MET-&DS MET-&DS • •

*ritten3oral e>a)ination Practical de)onstration


# 9@ #

LO'% ACCESS* ACCESS* APPL APPL" " AND AND SHARE INDUSTR" INDUSTR" INFORMA INFORMATI TION ON ASSESSME'T CR!TER!A1 CR!TER!A1 8. Sources Sources o inor)at inor)ation ion on the the industry industry are acces accessed sed and and applied applied %. !ndustry !ndustry inor)atio inor)ation n is correctly correctly applied applied to to day#to#day day#to#day activi activity ty 9. !nor)ation !nor)ation to to assist assist eective eective wor( wor( peror)an peror)ance ce is o+taine o+tained d C&'TE'TS1 • • • • •

Trade unions environ)ental issues and re2uire)ents !ndustrial relations issues and )a;or organi
C&'D!T!&'S1 The students3trainees )ust +e provided with the ollowing • • • •

!ndustry ;ournals3)anuals !nternet Personal co)puter Reerence +oo(

MET-&D&&0!ES1 • • • •





# 98 #

LO3% UPDATE UPDATE CONTINUOUS CONTINUOUSL L" RELE&A RELE&ANT NT INDUSTR" INDUSTR" KNO$LEDGE KNO$LEDGE ASSESSME'T CR!TER!A1 CR!TER!A1 8. pdated pdated (nowled (nowledge ge is shared shared with with custo)er custo)er and and colleagu colleagues es %. or)al or)al and inor)al inor)al research research is use use to update update general general (nowledge (nowledge o the the industry industry C&'TE'TS1 •

•

!nor)ation sources # Media # i+r i+rar arie ies3 s3re ree ere renc nce e +oo( +oo( # nio nion3 n3in indu dust stry ry asso associ ciat atio ion n # !nternet egislation that aects the industry

C&'D!T!&'S1 The students3trainees )ust +e provided with the ollowing • • •

!nternet Personal co)puter Reerence +oo(

MET-&D&&0!ES1 • • • •





# 9% #


OBSER&E $ORKPLACE H"GIENIC PROCEDURES

M&DE T!TE

OBSER&ING $ORKPLACE H"GIENIC PROCEDURES

1

M&D M&DE E DESC DESCR! R!PT PT&R &R 1

This This )odu )odule le deal deals s with with the the (now (nowle ledg dge, e, s(il s(ills ls and and attit attitud udes es in o+serving wor(place wor(place hygienic procedures. !t also includes ollowing hygienic procedures and identiying and preventing hygienic ris(s.

'&M!'A DRAT!&'

1

: hours

6A!!CAT!&' E EE

1

'C !!

SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the trainee3student )ust +e a+le to1 &8. &8. Practi Practice ce perso personal nal groo) groo)ing ing and and hygie hygiene ne &%. Practice Practice sae and and hygienic hygienic handlin handling, g, storage storage and disposa disposall o ood, +everage +everage,, and )aterials


# 99 #

LO1% LO1% PRACTIC PRACTICE E PERSONA PERSONAL L GROOMIN GROOMING G AND AND H"GIENE H"GIENE ASSESSME'T CR!TER!A1 CR!TER!A1 8. Proper hygiene hygiene procedures procedures are ollowed %. Personal groo)ing and hygiene are practice regularly C&'TE'TS1 

# # # # #

-ygiene procedures Prop roper ha hand wa washing ing Regular +athing Appr Approp opri riat ate e and and cle clean an clo cloth thin ing g Clea Cleani ning ng and and san sanit iti< i
C&'D!T!&'S1 The students3trainees )ust +e provided with the ollowing    

Proper hygiene procedure )anuals Soap Saniti
MET-&D&&0!ES1    


ASSESSME'T MET-&DS MET-&DS  



# 9: #

LO'% PRACTICE PRACTICE SAFE SAFE AND AND H"GIENIC H"GIENIC HANDLING* HANDLING* STORA STORAGE GE AND DISPOSA DISPOSAL L OF FOOD* BE&ERAGE* AND MATERIALS ASSESSME'T CR!TER!A1 CR!TER!A1 8. %. 9. :.

Proper Proper handling, handling, storage storage and disposa disposall o ood, ood, +everage, +everage, and and )ate )ateri rial als s are are ollo ollowe wed d Proper Proper disposal disposal o waste waste are hygie hygienica nically lly practice practice regular regularly ly Proper Proper cleani cleaning ng proced procedure ures s

C&'TE'TS1 •

# # # # # #

-ygiene procedures Prop Proper er oo ood d hand handli ling ng and and sto stora rage ge Corr Correc ectt wor wor( ( pr practi actic ces Prope roperr waste aste dispo ispos sal Personal hy hygiene Pest control Prin rinciple iples s o -ACCP

C&'D!T!&'S1 The students3trainees )ust +e provided with the ollowing • • • • •

Proper hygiene procedure )anuals Soap Saniti
MET-&D&&0!ES1 • • • •





# 9= #

'!T & C&MPETE'C5 1

PERFORM COMPUTER OPERATIONS

M&DE T!TE

PERFORMING COMPUTER OPERATIONS

1

M&DE M&DE DESCR! DESCR!PT! PT!&' &' 1

This This )odu )odule le covers covers the (nowle (nowledge dge,, s(il s(ills ls and attitu attitudes des needed to peror) co)puter operations. This includes inputting, accessing, producing and transerring data using appropriate hardware and sotware.

S00 S00ES EST TED DRA RAT!&' !&' 1

: hours ours

SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the students3trainees )ust +e a+le to1 &8. !dentiy !dentiy and e>plain e>plain the unctio unctions, ns, general general eatures eatures and and capa+ilitie capa+ilities s o +oth hardwar hardware e and sotware &%. Prepare and and use appropriate hardware hardware and sotware according according to tas( re2uire)ent re2uire)ent &9. se appropr appropriate iate devices devices and proce procedures dures to transer transer iles3d iles3data ata &:. Produce Produce accurat accurate e and co)ple co)plete te data data accordin according g to the the re2uire)e re2uire)ents nts &=. &=. Main Mainta tain in co) co)pu pute terr syst syste) e)


# 9? #

LO1% IDENTIF" IDENTIF" AND AND E+PLAIN E+PLAIN THE FUNCTIONS* FUNCTIONS* GENERA GENERAL L FEATU FEATURES RES AND AND CAPABILITIES OF BOTH HARD$ARE AND SOFT$ARE ASSESSME'T CR!TER!A1 CR!TER!A1 8. 0eneral 0eneral eatures eatures o the co)puter co)puter are are e>plained e>plained accordi according ng to se2uence se2uence o o operation. %. unctions unctions o co)puter co)puter hardwar hardware e and sotware sotware are identiied identiied and e>plain e>plained. ed. 9. Types Types o periphera peripherall devices devices are identi identiied. ied. :. Connection Connections s +etween +etween co)puter co)puter and periphera peripherall devices devices are e>plained. e>plained. C&'TE'TS1 Main types o co)puters and +asic eatures o dierent operating syste)s Main parts o a co)puter Storage devices and +asic categories o )e)ory Types o sotware Peripheral devices • • • • •

C&'D!T!&'1 The trainees3students )ust +e provided with the ollowing1 E2uip)ent and accessories - Personal co)puter - 'etwor( syste) - Co))unication e2uip)ent - Printer - Scanner - /ey+oard - Mouse Supplies and )aterials &ice supplies Dis(ettes CDs Iip dis(s Tools Set o screw driver earning )aterials earning ele)ents3activity sheets Manuacturer4s )anual •

•

•

•

MET-&D&&0!ES1 • • • •

Sel#paced3)odular De)onstration S)all group discussion Distance education

ASSESSME'T MET-&DS1 MET-&DS1 *ritten3oral e>a)ination Practical de)onstration interview • • •


# 9" #

LO'% PREPA PREPARE AND USE APPROPRIA APPROPRIAT TE HARD$A HARD$ARE RE AND SOFT$ARE SOFT$ARE ACCORDING TO TASK RE,UIREMENT ASSESSME'T CR!TER!A1 CR!TER!A1 8. Re2uir Re2uire)e e)ents nts o tas( tas( are dete deter)i r)ined ned.. %. Prepared Prepared and used used hardware hardware co)ponents co)ponents correctl correctly y and according according to tas( re2uire)ent. 9. Tas( as( is planned planned to ensure ensure &- G S guidelines and procedures procedures are ollowed. ollowed. C&'TE'TS1 Basic ergono)ics o (ey+oard and co)puter use Standard operating procedures in entering and saving data

• •

into the co)puter Storage )edia Ergono)ic guidelines

• •

C&'D!T!&'1 The trainees3students )ust +e provided with the ollowing1 •

# # # # # # •

# # # # •

•

-

E2uip)ent and accessories Personal co)puter 'etwor( syste) Co)) Co))un unic icat atio ion n e2u e2uip) ip)ent ent Printer Scanner /ey+oard Mouse Supplies and )aterials &ice supplies Dis(ettes CDs Iip dis(s Tools Set o screw driver earning )aterials earning ele)ents3activity sheets Manuacturer4s )anual

MET-&D&&0!ES1 • • • •


ASSESSME'T MET-&DS1 MET-&DS1 •


*ritten3oral e>a)ination # 9$ #

• •


Practical de)onstration interview

# 9 #

LO3% USE APPROPRIATE APPROPRIATE DE&ICES DE&ICES AND AND PROCEDURES TO TRANSFER TRANSFER FILES-DA FILES-DAT TA ASSESSME'T CR!TER!A1 CR!TER!A1 8. Correct Correct progra)3ap progra)3applica plication tion is selecte selected d +ased on on ;o+ re2uire)e re2uire)ents nts %. Progra)3app Progra)3applicat lication ion containin containing g the inor)ation inor)ation re2uired re2uired is accessed accessed in accordance with the co)pany procedures 9. Des(top Des(top icons are correctly correctly selected selected,, opened and closed closed or navigation navigation purposes. purposes. :. /ey+oard /ey+oard techni2ue techni2ues s is carried carried out in line with with &-S re2uire) re2uire)ents ents or sae sae use o (ey+oards C&'TE'TS1 • • •

Procedures3techni2ues in accessing !nor)ation Procedures3techni2ues Des(top !cons /ey+oard techni2ues +ased on &-S re2uire)ents


•

•

•

E2uip)ent and accessories - Personal co)puter - 'etwor( syste) - Co))unication e2uip)ent - Printer - Scanner - /ey+oard - Mouse Supplies and )aterials - &ice supplies - Dis(ettes - CDs - Iip dis(s Tools - Set o screw driver earning )aterials - earning ele)ents3activity sheets - Manuacturer4s )anual

MET-&D&&0!ES1 • • • •





# :@ #

•

interview


# :8 #

LO4% PRODUCE PRODUCE ACCURA ACCURATE TE AND AND COMPLETE COMPLETE DATA DATA ACCORDI ACCORDING NG TO THE RE,UIREMENTS ASSESSME'T CR!TER!A1 CR!TER!A1 8. Entered Entered data is process processed ed using using appropriat appropriate e sotware sotware co))ands co))ands %. Printed Printed out data as re2uired re2uired using using co)puter co)puter hardware3pe hardware3peripher ripheral al devices devices is in accordance with standard operating procedures 9. Transe Transerred rred iles3data iles3data +etween +etween co)pati+le co)pati+le syste)s syste)s using using co)puter co)puter sotware, sotware, hardware3peripheral devises is in accordance with standard operating procedures C&'TE'TS1 • • •

Sotware co))ands &peration and use o peripheral devices Procedures in transerring iles3data


•

•

•

E2uip)ent and accessories Personal co)puter 'etwor( syste) Co))unication e2uip)ent Printer Scanner /ey+oard Mouse Supplies and )aterials &ice supplies Dis(ettes CDs Iip dis(s Tools Set o screw driver earning )aterials - earning ele)ents3activity sheets - Manuacturer4s )anual

MET-&D&&0!ES1 • • • •





# :% #

•

interview


# :9 #

LO.% LO.% MAINT MAINTA AIN COMPU COMPUTE TER R S"ST S"STEM EM ASSESSME'T CR!TER!A1 CR!TER!A1 8. Cleaning, Cleaning, )inor )inor )aintenance )aintenance and replace)e replace)ent nt o consu)a+les consu)a+les are i)ple)ente i)ple)ented d in accordance with standard operating procedures %. Procedures Procedures or or ensuring ensuring security security o data including including regular regular +ac(#ups +ac(#ups and and virus chec(s are i)ple)ented in accordance with standard operating procedures 9. Basic ile ile )aintenance )aintenance proced procedures ures are i)ple)ent i)ple)ented ed in line with the standard standard operating procedures C&'TE'TS1 Cleaning, Minor Minor Maintenance Maintenance and Replace)ents Replace)ents o Consu)a+les Consu)a+les Creating More Space in the -ard Dis( Reviewing Progra)s Deleting nwanted iles Chec(ing -ard Dis( or Errors iruses and p to Date Anti#irus Progra)s • • • • • •

C&'D!T!&'1 The trainees3students )ust +e provided with the ollowing1 E2uip)ent and accessories - Personal co)puter - 'etwor( syste) - Co))unication e2uip)ent - Printer - Scanner - /ey+oard - Mouse Supplies and )aterials - &ice supplies - Dis(ettes - CDs - Iip dis(s Tools - Set o screw driver earning )aterials - earning ele)ents3activity sheets - Manuacturer4s )anual •

•

•

•

MET-&D&&0!ES1 Sel#paced3)odular De)onstration S)all group discussion • • •

ASSESSME'T MET-&DS MET-&DS *ritten3oral e>a)ination Practical de)onstration interview • • •


# :: #


PERFORM $ORKPLACE AND SAFET" S AFET" PRACTICES

M&DE T!TE

PERFORMING $ORKPLACE AND SAFET" S AFET" PRACTICES

1


This This )od )odul ule e cove covers rs per pero or) r)in ing g wor wor(p (pla lace ce and and sa saety ety practices also in dealing with e)ergency situations.

'&M!'A DRAT!&'

1

: hours

6A!!CAT!&' E EE

1

'C !!

SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the trainee3student )ust +e a+le to1 &8. Practice Practice wor(place wor(place saety saety,, security security and hygiene hygiene syste)s syste)s,, processes processes and operation operation &%. Responds Responds approp appropriatel riately y to aults, aults, pro+le)s pro+le)s and and e)ergenc e)ergency y situations situations &91 Maintain Maintain sae personal personal presentat presentation ion standards. standards.


# := #

LO1% PRACTICE PRACTICE $ORKPLA $ORKPLACE CE SAFET"* SAFET"* SECURIT" SECURIT" AND AND H"GIENE S"STEMS S"STEMS** PROCESSES AND OPERATION ASSESSME'T CR!TER!A1 CR!TER!A1 8. Correct Correct healthy, healthy, saety and and security security procedures procedures are are co)plied co)plied in line with the legislation and regulation %. Correct Correct health, health, saety saety and securi security ty procedur procedures es are ollowe ollowed. d. 9. Breaches Breaches o health, health, saety saety and and security security procedures procedures are are identiied. identiied. C&'TE'TS1 • •

-ealth, saety and security procedures Breaches procedures

C&'D!T!&'S1 The trainees3students )ust +e provided with the ollowing1 • • •

Manuals -and+oo( saety and security Report sa)ple

MET-&D&&0!ES1 • • • •





# :? #

LO'% RESPOND APPROPRIAT APPROPRIATEL" EL" TO FA FAULTS* ULTS* PROBLEMS AND EMERGENC" EMERGENC" SITUATIONS SITUATIONS IN LINE $ITH ENTERPRISE GUIDELINES ASSESSME'T CR!TER!A1 CR!TER!A1 8. E)ergency E)ergency and and potentia potentiall e)ergency e)ergency are are recogni< recogni
•

E)ergency procedure - Personal in;uries - ire - Electrocution - 'atural cala)ity - Cri)inal acts Sae personal presentation standard

C&'D!T!&'S1 The trainees3students )ust +e provided with the ollowing1 • • • •

E)ergency procedure )anuals -and+oo( saety and security Report E)ergency drills J instruction3guidelines

MET-&D&&0!ES1 • • • •



*ritten3oral e>a)ination Practical de)onstration &+servation


# :" #

LO3% MAINTA MAINTAIN IN SAFE SAFE PERSONA PERSONAL L PRESENTA PRESENTATION TION STA STANDARDS ASSESSME'T CR!TER!A1 CR!TER!A1 8. Sae persona personall standards standards are identiie identiied d and ollowed ollowed in line line with enterprise enterprise re2uire)ents C&'TE'TS1 • • • • •

Proper use o personal protective e2uip)ent *aste )anage)ent Pollution control Eect o pollution Types o pollutants

C&'D!T!&'S1 The trainees3students )ust +e provided with the ollowing1 • • • •

Modules Reerence +oo( 0uidelines on waste disposal lyers3+rochures

MET-&D&&0!ES1 • • • •


ASSESSME'T MET-&DS MET-&DS • • •

*ritten3oral e>a)ination Practical de)onstration &+servation


# :$ #


PRO&IDE EFFECTI&E CUSTOMER SER&ICES

M&DE T!TE

PRO&IDING EFFECTI&E CUSTOMER SER&ICES

1


This This )odu )odule le deal deals s with with the the (now (nowle ledg dge, e, s(il s(ills ls and and attit attitud udes es in providing eective eective custo)er custo)er services. !t includes greeting custo)ers, identiying custo)er needs, delivering service to custo)ers, handling 2ueries through telephone, a> )achine, !nternet, e#)ail, SMS and handling co)plaints evaluation and reco))endations.

'&M!'A DRAT!&'

1

: hours.

6A!!CAT!&' E EE

1

'C !!

SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the trainee3student )ust +e a+le to1 &8. Apply eec eective tive ver+al ver+al and non#v non#ver+al er+al co))uni co))unicatio cation n s(ills to respon respond d to custo)er custo)er needs &%. Provide Provide pro)pt pro)pt and 2uality 2uality servic service e to custo)er custo)er &9. -andle -andle 2ueries 2ueries pro)ptly pro)ptly and and correctly correctly in line with with enterpris enterprise e procedure procedures s &:. -andle -andle custo)e custo)err co)plain co)plaints, ts, evaluati evaluation on and and reco))en reco))endation dations s


# : #

LO1% APPL APPL" " EFFECTI&E EFFECTI&E &ERBAL &ERBAL AND NON/&ERBAL NON/&ERBAL COMMUNICA COMMUNICATI TION ON SKILLS TO RESPOND TO CUSTOMER NEEDS ASSESSME'T CR!TER!A1 CR!TER!A1 8. Standard Standard &perating &perating Procedu Procedures res S&P S&P when greeting greeting the guest guest are ollowed ollowed %. !nor) !nor)ati ation on are proper properly ly disse)i disse)inat nated ed 9. se interactive interactive co))unica co))unication tion with others others C&'TE'TS1 • • •

Personality develop)ent and pu+lic relations Basic oral co))unication3 writing )e)os ) e)os and letters Preparing ;o+ docu)entation # ollo ollow wing ing ins instru tructio ction ns # illing#out or)s

C&'D!T!&'S1 The trainees3students )ust +e provided with the ollowing1 Tools • • • •

Recorder Microphone ull#+ody )irror Co)pany dress

E2uip)ent • • •

ideo ca)era recorder Television -S3DD Player

Materials • • • • •

$ tape CD Ma(eKup (it Reerences1 Boo(s, +rochures, )anuals

MET-&D&&0!ES1 • • • • •

Modular sel#pace learning Electronic learning !ndustry i))ersion De)onstration il)#viewing


!nterview oral32uestionnaire &+servation De)onstration o practical s(ills


# =@ #

LO'% O'%

PRO& RO&IDE IDE PRO PROMP MPT T AND ,UALI UALIT T" SE SER&IC R&ICE E TO TO CUS CUST TOMER MER

ASSESSME'T CR!TER!A1 CR!TER!A1 8. Custo)er Custo)er needs are are assessed assessed according according to relations relationships hips +etween +etween ood and religion, gender, ol(ways, )ores and lie#cycle %. Co))unicat Co))unication ion standard standards s in custo)er custo)er servic service e are ollowe ollowed d 9. !dentiied !dentiied opportun opportunities ities to enhance enhance the 2uality 2uality o services services and product products s are i)ple)ented :. Ti)e )ana )anage ge)e )ent nt C&'TE'TS1 • •

•

ood and culture E>ploration o ood trends # Past, present and uture trend Co))unication standards in custo)er service



E2uip)ent • • •

ideo Ca)era recorder Television -S3DD Player



MET-&D&&0!ES1 • • • • •





# =8 #

LO3% HANDLE HANDLE ,UERIES ,UERIES PROMPTL PROMPTL" " AND AND CORRECTL CORRECTL" " IN LINE LINE $ITH ENTERPRISE PROCEDURES ASSESSME'T CR!TER!A1 CR!TER!A1 8. Applie Applied d teleph telephone one ethics ethics %. Applied Applied correct correct procedure procedure in using using telephon telephone, e, a> )achine )achine and interne internett 9. Daily report report is acco)pl acco)plished ished accord according ing to co)pany co)pany rules rules and regulatio regulations ns C&'TE'TS1 • • •

ses o telephone, a> )achine, internet and e#)ail Telephone and electronic )ail ethics Procedures in handling 2ueries



E2uip)ent • • • • •

ideo Ca)era recorder Television -S3DD Player a> )achine Co)puter with printer and internet connection



MET-&D&&0!ES1 • • • • •





# =% #

LO4% HANDLE CUSTOMER COMPLAINTS* E&ALUA E&ALUATION TION AND RECOMMENDATIONS RECOMMENDATIONS ASSESSME'T CR!TER!A1 CR!TER!A1 8. %. 9. :.

!nte !nterv rvie iew w s(il s(ills ls S(ills in handling handling custo)er custo)er co)plaints co)plaints 0uidelines 0uidelines in handlin handling g co)plain co)plaints ts are are identiie identiied d Co)plaints Co)plaints are are evaluated evaluated and resolve resolved d +ased on its nature nature,, details and and degree o lia+ility

C&'TE'TS1 • •

0uidelines in handling co)plaints Procedures in responding and resolving co)plaints



E2uip)ent • • • • •

ideo Ca)era recorder Television -S3DD Player a> )achine Co)puter with printer and internet connection



MET-&D&&0!ES1 • • • • •





# =9 #

MODULES OF INSTRUCTION CORE COMPETENCIES HOUSEKEEPING NC II


PRO&IDE HOUSEKEEPING SER&ICES TO GUEST

M&DE T!TE

1

PRO&IDING HOUSEKEEPING SER&ICES TO GUEST


This This )od )odul ule e cove covers rs the the (no (nowl wled edge ge,, s(ill s(ills s and and atti attitu tude de in in providing general house(eeping services to guest.

'&M!'A DRAT!&'

$@ hours

1

6A! A! !CA !CAT!&' !&' EE E 1

'C !!

SMAMR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the trainee3 student )ust +e a+le to1 &8. !dentiy !dentiy and and peror) peror) dierent dierent house(ee house(eeping ping services services &%. &%. -andle -andle house( house(eep eeping ing re2ues re2uests ts &9. Advice Advice guests guests on roo) roo) and house(ee house(eeping ping e2uip)ent e2uip)ent


# == #

LO1% IDENTIF" IDENTIF" AND PERFORM PERFORM DIFFERE DIFFERENT NT HOUSEKEE HOUSEKEEPING PING SER&I SER&ICES CES ASSESSME'T CR!TER!A1 CR!TER!A1 8. 0uest arrival arrival list list and guest guest history history are reviewed reviewed +ased +ased on guest guest olio. olio. %. 0uest is greeted greeted and and ac(nowled ac(nowledged ged +y use o o na)e whenev whenever er possi+le. possi+le. 9. pselling pselling and selling selling techni2 techni2ues ues are prepared prepared in accordanc accordance e with industry industry policy and procedure :. 0uests 0uests are courteo courteously usly advis advised ed on correct correct usage usage o e2uip) e2uip)ent ent =. Malunctio Malunctions ns are pro)ptly pro)ptly reported reported in accordance accordance with with Standard Standard &perating &perating Procedures, and where possi+le, alternative arrange)ents are )ade to )eet guest needs. ?. A collecti collection on ti)e or re2uested re2uested e2uip)e e2uip)ent nt is agreed upon upon where appropr appropriate. iate. ". Coordinati Coordination on with other other depart)ent depart)ent is done done in accordan accordance ce with hotel4s hotel4s organi
-otel codes and regulations !nte !nterp rper erso sona nall s(il s(ills ls11 Co))u Co))uni nica cati tion on and and liste listeni ning ng S(il S(ills ls pselling and selling techni2ues Basic operational s(ills on acilities and e2uip)ent Personal hygiene -otel organi
C&'D!T!&'S1 Student3 trainee )ust +e provided with the ollowing1

• •

•

•

Tools Tapes Brochures3 )anuals 0uest olio, guest list caution signs

• • •

• • •

• • •


E2uip)ent Telephone Co)puter Shower with hot and cold rerigerator electric an air conditioning unit shelves alar) cloc( television and video player

• •

•

•

Materials3 Supplies Pen and paper -ouse(eeping3 & or)s operating )anuals roo) supplies and a)enities

# =? #

MET-&D&&0!ES1 • • • • • •

Modular sel#paced Electronic learning !ndustry !))ersion il) viewing De)onstration Discussion


!nterview oral3 2uestionnaire &+servation De)onstration o Practical S(ills *ritten e>a)ination


# =" #

LO'% HANDLE HOUSEKEEPING RE,UESTS ASSESSME'T CR!TER!A1 CR!TER!A1 8. Re2uests Re2uests are handles handles in a polite polite and riendly riendly )anner )anner in accorda accordance nce with with the esta+lish)ent4s custo)er service standards and security procedures. %. 0uest is is ac(nowle ac(nowledged dged +y use o na)e na)e whenev whenever er possi+le possi+le 9. Details Details o re2uests re2uests )ade are conir)e conir)ed d and noted in accorda accordance nce with industry industry procedures :. Appropriate Appropriate apologi apologies es are )ade when when re2uests re2uests has arisen arisen ro) +rea(dow +rea(down n in roo) service =. Ti)eline Ti)eliness ss ro )eting )eting re2uest re2uests s are agreed agreed upon upon with guest guests s ?. Re2uested Re2uested ite)s ite)s are pro)ptly pro)ptly located located and delivered delivered within within agreed agreed ti)era)es. ti)era)es. ". !te)s or or pic(#up pic(#up are are collecte collected d within within agreed agreed ti)era)e ti)era)es s C&'TE'TS1 • • • • •

-ouse(eeping and ront &ice or)s Codes and regulations -andle 2ueries through telephone, a> )achine, internet and e#)ail !nterpersonal s(ills1 Co))unication and listening s(ills pselling and selling techni2ues


• • • •

• • • • • • • •

Tools +roo)s s2ueegees dust pans rugs or various purposes toilet +owl +rush toilet pu)p gloves )op s2uee
• • •

• • •

• • •

•

• • •

•


E2uip)ent Telephone Co)puter guest roo) co)plete and operational la+oratory rerigerator electric an air conditioning unit shelves alar) cloc( television and video player vacuu) cleaners carpet sweeper +a+y4s cri+ roll#away +eds3 cots caddy3 trolley

• •

•

•

•

•

•

Materials3 Supplies Pen and paper -ouse(eeping3 & or)s operating )anuals roo) supplies and a)enities +rochures and rates cleaning che)icals irst aid (it

# =$ #

MET-&D&&0!ES1 • • • • • •





# = #


PREPARE ROOMS FOR GUESTS

M&DE T!TE

PREPARING ROOMS FOR GUESTS

1

M&DE M&DE DESCR! DESCR!PT! PT!&' &' 1

This This )odul )odule e deals deals with with the the (now (nowled ledge ge and and s(il s(ills ls re2u re2uired ired in cleaning and preparing roo) or guests according to industry standards.

'&M!'A DRAT!&'

$@ hours

1

6A! A! !CA !CAT!&' !&' EE E 1

'C !!

SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the trainee3 student )ust +e a+le to1 &8. &8. Set#up Set#up e2uip e2uip)en )entt and and trolle trolleys ys &%. &%. Acce Access ss roo roo)s )s or or ser servi vici cing ng &9. &9. Ma(e a(e Ju Jup +e +eds &:. &:. Clea Clean n and and cle clear ar roo) roo)s s &=. &=. Clean Clean and and store store troll trolley eys s and e2ui e2uip)e p)ent nt


# ?@ #

LO1% LO1% SET/UP SET/UP E,UIPM E,UIPMENT ENT AND AND TROLLE" TROLLE"S S ASSESSME'T CR!TER!A1 CR!TER!A1 8. Cleaning Cleaning supplies supplies and e2uip)e e2uip)ent nt re2uired re2uired or servicing servicing roo)s roo)s are correctly correctly selected and prepared or use %. Supplies Supplies or trolleys trolleys are accurate accurately ly identiied identiied and selecte selected d or ordered in suicie suicient nt nu)+ers in accordance with esta+lish)ent procedures. 9. Trolley Trolleys s saely loaded loaded with ade2uate ade2uate supplies supplies in accordance accordance with esta+lish esta+lish)ent )ent procedures. C&'TE'TS1 • • •

•

• • •

Types and uses o cleaning e2uip)ent Types Types cleaning )aterials and supplies and their uses Classiication o cleaning tools, e2uip)ent and )aterials according to their uses and care Setting#up o trolley3 caddy with cleaning )aterials according to needs and esta+lish)ent standards. Saety )easures in handling dierent cleaning e2uip)ent and che)icals Sae (eeping practices Saety ha


# ?8 #

• • • •

• • • • • • • • • • •

• •

Tools +roo)s s2ueegees dust pans rugs or various purposes toilet +owl +rush toilet pu)p ru++er gloves )op s2uee
• • •

• • •

• • •

•

• • •

• • • • •

E2uip)ent Telephone Co)puter guest roo) co)plete and operational la+oratory rerigerator electric an air conditioning unit shelves alar) cloc( television and video player vacuu) cleaners carpet sweeper +a+y4s cri+ roll#away +eds3 cots caddy3 trolley soa ta+les ca+inets loor polisher

• •

•

•

•

•

• • • •

•

• • • • • • •


Materials3 Supplies Pen and paper -ouse(eeping3 & or)s operating )anuals roo) supplies and a)enities +rochures and rates cleaning che)icals irst aid (it water detergents drop sheets3 ru++er )ats saniti
# ?% #

MET-&D&&0!ES1 • • • • • •





# ?9 #

LO'% LO'% ACCESS CCESS ROO ROOMS MS FOR SER& SER&ICI ICING NG ASSESSME'T CR!TER!A1 CR!TER!A1 •

•

Roo)s re2uiring service are correctly identiied +ased on inor)ation supplied to house(eeping sta. Roo)s are accessed in accordance with the esta+lish)ent4s custo)er service and security procedures.

C&'TE'TS1 • • •

Codes and regulation Basic phraseologies in house(eeping -ouse(eeping reports, chec(lists and or)s


•

Tools -ouse(eeping reports and endorse)ents

• •

E2uip)ent Telephone Co)puter

• •

• •

Materials3 Supplies Pen and paper -ouse(eeping3 & or)s +rochures3 rates Standard roo) a)enities

MET-&D&&0!ES1 • • • • • •





# ?: #

LO3% O3% MAKE MAKE UP BEDS EDS ASSESSME'T CR!TER!A1 CR!TER!A1 8. Beds and and )atrices )atrices are stripped, stripped, pillows pillows and and linen are chec( chec(ed ed or stains stains and da)age and roo)s are chec(ed whether guests let any valua+les. %. !te)s with with stains stains are i))ediatel i))ediately y segregated segregated and and orwarded orwarded to the the laundry laundry depart)ent 9. Bed linens linens are replaced replaced in accordanc accordance e with esta+lish) esta+lish)ent ent standards standards and and procedures. C&'TE'TS1 • • •

Types Types and si

• • • • •

• • •

Tools la)p shade pillows pillow cases +ed sheets trash can3 gar+age +in +lan(ets )irror +ed cover

• • • •

E2uip)ent +ed dresser ta+le chair

• •

•

Materials3 Supplies tissue trash +in 3gar+age linens

MET-&D&&0!ES1 • • • • • •





# ?= #

LO4% LO4% CLEA CLEAN N AND AND CLEA CLEAR R ROOM ROOMS S ASSESSME'T CR!TER!A1 CR!TER!A1 8. Roo)s are are cleaned cleaned in correct correct order order and with )ini)u) )ini)u) disruptio disruption n to guests guests %. All urniture, urniture, i>tures i>tures and ittings ittings are cleaned cleaned and chec(e chec(ed d in accordance accordance with with esta+lish)ent procedures and hygiene3 saety guidelines 9. All ite)s are reset reset in accordan accordance ce with with esta+lish) esta+lish)ent ent standard standards s :. Roo) supplies supplies are are chec(ed, chec(ed, replenished replenished or replaced replaced in accorda accordance nce with with esta+lish)ent standards =. Pests are are pro)ptly identi identiied ied and appropria appropriate te action action is ta(en in accordanc accordance e with saety and esta+lish)ent standards ?. Roo)s are are chec(ed chec(ed or any deects deects,, and these these are accurately accurately report reported ed in accordance with esta+lish)ent procedures. ". Da)aged Da)aged ite)s are recorded recorded in accordan accordance ce with esta+lish esta+lish)ent )ent procedur procedures es $. Any unusual unusual or suspicious suspicious person person,, ite) or occurrence occurrence is pro)ptly pro)ptly reported reported in accordance with esta+lish)ent procedures. . 0uest4s 0uest4s +elonging +elongings s let in vacated vacated roo)s are collecte collected d and stored stored in accordance accordance with lost and ound esta+lish)ent procedures C&'TE'TS1 • •

• • • • • • • • •

Materials, tools, che)ical agents and e2uip)ent needed in cleaning guest roo) Procedures on cleaning guest roo) a. occu occupi pied ed3v 3vac acan antt +. ceil ceilin ings gs and and lo loor orin ings gs c. lanai area d. urn urnitu iture re and and i> i>tu ture res s e. +ed Procedures in cleaning urniture and i>tures Procedures in cleaning +athroo) and toilet !dentiying pests and applying proper control Procedures in )i>ing saniti

# ?? #


• • • •

• • • • • • • • • • •

• • •

• • •

• • •

• • •

•

• • •

• • • • •


• •

•

•

•

•

• • • •

•

• • • • • • • •

MET-&D&&0!ES1 • • • • • •





# ?" #

LO.% CLEAN CLEAN AND AND STORE STORE TROLLE"S TROLLE"S AND E,UIPMEN E,UIPMENT T ASSESSME'T CR!TER!A1 CR!TER!A1 8. Trolley Trolleys s and e2uip)ent e2uip)ent are cleaned cleaned ater use use in accordance accordance with with esta+lish)e esta+lish)ent nt procedures %. All ite)s are correctly correctly stored stored in accordan accordance ce with esta+lish esta+lish)ent )ent procedur procedures es 9. Supplies Supplies and ite)s ite)s are chec(ed chec(ed and replenish replenished ed or re#ordered re#ordered in accordanc accordance e with esta+lish)ent procedures. C&'TE'TS1 • •

•

Types Types o cleaning )aterials and e2uip)ent Cleaning and (eeping cleaning )aterials and e2uip)ent according to )anuacturer4s operating procedures and esta+lish)ent standards. Sae (eeping practices in accordance with esta+lish)ent standards.


• • • •

• • • • • • • • • • •

• • •

• • •

• • •

• • •

•

• • •

• • • • •


• •

•

•

•

•

• • • •

•

• • • • • • • •


MET-&D&&0!ES1 • • • • • •





# ? #


PRO&IDE &ALET-BUTLER SER&ICE

M&DE T!TE

PRO&IDING &ALET SER&ICE

1


This This )odu )odule le cove covers rs the the +asi +asic c (now (nowle ledg dge, e, s(il s(ills ls and and atti attitu tude de re2uired or valet service providers in a co))ercial acco))odation esta+lish)ent. E>perienced sta )e)+ers with sound organi
'&M!'A DRAT!&'

1

$@ hours

6A!!CAT!&' E EE

1

'C !!

SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the trainee3 student )ust +e a+le to1 &8. !dentiy valet services &%. Peror) proper coordination to ensure opti)u) opti)u) privacy, privacy, security and conidentiality conidentiality o all guests. &9. Display proessional valet standards &:. Ensure proper handling o guest4s guest4s property. property.


# "@ #

LO1% LO1% IDENTI IDENTIF" F" &ALET &ALET SER&I SER&ICES CES ASSESSME'T CR!TER!A1 CR!TER!A1 8. !dentiy !dentiy services services re2uired re2uired or preerre preerred d +y guests guests in accordance accordance with with esta+lish)ent procedures. %. Esta+lishe Esta+lishes s rapport and goodwill goodwill with with guests through through oral3 written written co))unication co))unication.. C&'TE'TS1 • • •

•

Basic roles o valet service within Philippine hospitality industry. industry. Building guest rapport through oral and written co))unication Procedures in peror)ing valet services1 a. Pic( Pic(in ing# g# up laun laundr dry y +. Chec(i Chec(ing ng laundr laundry y or possi+ possi+le le da)age da)ages s c. Sorting, Sorting, endorsing endorsing and delivery delivery o laund laundry ry Procedures in (eeping laundry area clean in accordance with esta+lish)ent standards.


• • •

Tools Caddy3 trolley laundry +as(et la+eler

• •

E2uip)ent luggage carrier sorting shelves

• • •

Materials3 Supplies pen and paper tags house(eeping or)s

MET-&D&&0!ES1 • • • • • • •

Modular sel#paced E# earning De)onstration Discussion !ndustry tour !ndustry !))ersion il) viewing


&+servation !nterview *ritten e>a)ination De)onstration o practical s(ills


# "8 #

LO'% PERFORM PERFORM PROPER PROPER COORDINAT COORDINATION TO ENSURE OPTIMUM OPTIMUM PRI&A PRI&AC"* C"* SECURIT" AND CONFIDENTIALIT" OF ALL GUESTS ASSESSME'T CR!TER!A1 CR!TER!A1 8. Coordinate Coordinate with with roo)s (eeping (eeping supervis supervisor or or the delivery delivery o processed processed ite)s in accordance with esta+lish)ent Standard &perating Procedures. %. Coordinate Coordinate with with ront &ice3 &ice3 -ouse(ee -ouse(eeping ping in accordanc accordance e with Standard Standard &perating Procedures. 9. !nor) laundry laundry oice oice o o his wherea+o wherea+outs uts in case case o need or his his service. service. :. Coordinate Coordinate with with sorter3 sorter3 )ar(er )ar(er a+out specia speciall instructions instructions o guest guest.. =. Chec(ing Chec(ing laundry laundry ite)s ite)s or da)ages da)ages and and inor) guest guest i))ediate i))ediately ly i there are. are. C&'TE'TS1 • • • • •

&rgani


# "% #

• • •

Tools Caddy3 trolley laundry +as(et la+eler

• • •

• •

E2uip)ent luggage carrier sorting shelves washing )achine drying )achine dry#washing e2uip)ent

• • •

•

• • •

Materials3 Supplies pen and paper tags house(eeping or)s organi
MET-&D&&0!ES1 • • • • • • •





# "9 #

LO3% DISPLA" DISPLA" PROFES PROFESSIONA SIONAL L &ALET &ALET STA STANDARDS ASSESSME'T CR!TER!A1 CR!TER!A1 8. Rapport Rapport is esta+lished esta+lished and eeling eeling s o goodwill goodwill are enhanced enhanced +etween +etween the guest guest and the esta+lish)ent through good oral and written co))unication. %. !nor)ation !nor)ation a+out a+out individua individuall guest is access accessed ed and utili
•

Basic contact lists and details, and +asic custo)er preerence proiles. Co))unication phrases o valet service provider with guest in accordance with esta+lish)ent standards Personality develop)ent1 0roo)ing and personal hygiene

C&'D!T!&'S1 Student3 trainee )ust +e provided with the ollowing1 •

Records3 proiles o guests

MET-&D&&0!ES1 • • • • • • •





# ": #

LO4% LO4% CARE CARE FOR FOR GUE GUEST ST PRO PROPE PERT RT" " ASSESSME'T CR!TER!A1 CR!TER!A1 8. uggage uggage is unpac(ed unpac(ed,, stored and pac(ed pac(ed neatly neatly in accordan accordance ce with guest guest instructions. %. 0uest clothes clothes are appropri appropriately ately prepared prepared and and presented, presented, ready ready or guest use. use. 9. Shoes Shoes are correc correctly tly cleane cleaned d :. Repairs Repairs are )ade or organi
• •

•

• •

Procedure in unpac(ing, storing and pac(ing o guest luggage in accordance with guest instructions. Procedure in pressing and presenting guest4s clothes ready or use. !dentiy cleaning )aterials and supplies appropriate or shoes +ased on )aterial o shoes. Cleaning and preparing guest4s shoes in accordance with esta+lish)ent standards Basic darning and )ending or clothing and linen and repair o other accessories. Protocols or ensuring opti)u) privacy and conidentiality or all guests.



# "= #

• •

Tools shoe +rush cleaning rags

• • • • •

E2uip)ent luggage carrier lat iron stea) pressers ironing +oard ca+inets

• •

• •

Materials3 Supplies cleaning agents needles and threads pen and paper guest olio

MET-&D&&0!ES1 • • • • • • •





# "? #


CLEAN PREMISES

M&DE T!TE

CLEANING PREMISES

1


This This )od )odul ule e cove covers rs the the (no (nowl wled edge ge,, s(ill s(ills s and and atti attitu tude des s re2uired in cleaning pre)ises o an acco))odation industry. !t includes selection and set#up o e2uip)ent and ) aterials7 cleaning o +oth wet and dry areas7 and )aintenance o cleaning e2uip)ent and )aterials.

'&M!'A DRAT!&'

1

$@ hours

6A!!CAT!&' E EE

1

'C !!

SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the trainee3 student )ust +e a+le to1 &8. Select Select and use use e2uip)ent e2uip)ent and and )aterials )aterials properly properly or cleaning cleaning pre)ises. pre)ises. &%. Co)ply Co)ply with occupat occupational ional77 health and and saety re2uire re2uire)ents )ents in prepari preparing ng dry and wet wet cleaning agents and che)icals &9. !dentiy !dentiy and e>plain e>plain diere dierent nt cleaning cleaning operatio operations, ns, che)icals che)icals and and treat)ent treat)ent o co))on ha

# "" #

LO1% SELECT SELECT AND AND USE E,UIPEMNT E,UIPEMNT AND AND MATERIA MATERIALS LS PROPERL" PROPERL" FOR FOR CLEANING PREMISES ASSESSME'T CR!TER!A1 CR!TER!A1 8. E2uip)ent E2uip)ent are selec selected ted accordin according g to type o cleaning cleaning to +e +e underta(en underta(en %. All e2uip)ent e2uip)ent are are chec(ed chec(ed i clean clean and in sae wor(ing wor(ing conditio condition n prior to use use 9. Suita+le Suita+le dry and wet cleaning cleaning agents agents and che)ical che)icals s are selected selected and prepared prepared in accordance with )anuacturer4s and relevant occupational health and saety re2uire)ents :. Protective Protective clothing clothing are are selected selected and used used where where necessary necessary.. C&'TE'TS1 Co))on e2uip)ent and cleaning che)icals and agents and their usage in accordance with )anuacturer4s instruction !dentiication and treat)ent o co))on ha
• • • •

C&'D!T&'S1 Student3 trainee )ust )ust +e provided with with the ollowing1

•

• • •

• • •

• •

Tools *aterproo clothing and ootwear Fac(ets Apron Mops, +roo)s, +rushes &veralls Pans 0ar+age receptacles Buc(ets -eadwear

•

•

E2uip)ent acuu) cleaners Polisher3 scru++ers

•

•

• • •

Materials3 Supplies cleaning agents and che)icals goggles and )as(s dusters dust pans gar+age +ags

MET-&D&&0!ES1 Modular sel#paced E# earning De)onstration Discussion !ndustry tour !ndustry !))ersion il) viewing • • • • • • •

ASSESSME'T MET-&DS1 MET-&DS1 &+servation !nterview *ritten e>a)ination De)onstration o practical s(ills • • • •


# "$ #

LO'% COMPL" COMPL" $ITH OCCUPA OCCUPATIONAL TIONAL HEALTH HEALTH AND AND SAFET" RE,UIREMENTS IN PREPARING DR" AND $ET CLEANING AGENTS AND CHEMICALS ASSESSME'T CR!TER!A1 CR!TER!A1 8. &ccupatio &ccupational nal health health and saety saety re2uire) re2uire)ents ents are co)pli co)plied ed with %. E2uip)ent E2uip)ent are chec( chec(ed ed i clean clean and in sae wor(ing wor(ing condit conditions ions prior prior to use 9. Appropriate Appropriate use o protective protective clothing clothing is o+served o+served.. C&'TE'TS1 •

• •

•

Policies and procedures related to cleaning operations and disposal o used che)icals in accordance with esta+lish)ent operating standards Security procedures o esta+lish)ent aws on general wor(place saety, ha
C&'D!T!&'S1 Student3 trainee )ust )ust +e provided with the ollowing1


# " #

•

• • •

• • •

• •

Tools *aterproo clothing and ootwear Fac(ets Apron Mops, +roo)s, +rushes &veralls Pans 0ar+age receptacles Buc(ets -eadwear

•

•


•

•

• • • • •

Materials3 Supplies cleaning agents and che)icals goggles and )as(s dusters dust pans gar+age +ags Mi>ing or)ula Policies and laws on general wor(place saety

MET-&D&&0!ES1 • • • • • • •

Modular sel#paced Electronic learning De)onstration Discussion !ndustry tour !ndustry !))ersion il) viewing




# $@ #

LO3% IDENTIF" AND E+PLAIN E+PLAIN DIFFERENT CLEANING OPERA OPERATIONS* TIONS* CHEMICALS CHEMICALS AND TREATMENT OF COMMON HA)ARDS ASSESSME'T CR!TER!A1 CR!TER!A1 8. Possi+le Possi+le custo)er custo)er inconvenie inconvenience nce is considered considered when when scheduling scheduling and peror)ing peror)ing cleaning tas(. %. *et and dry dry areas are are prepared prepared to +e cleaned cleaned and and ha
•

!dentiying possi+le inconveniences and ha


# $8 #

•

• • •

• • •

• • •

Tools *aterproo clothing and ootwear Fac(ets Apron Mops, +roo)s, +rushes &veralls Pans 0ar+age receptacles Buc(ets -eadwear signs and advisories

•

•


•

•

• • • •

Materials3 Supplies operating )anuals and +rochures goggles and )as(s dusters dust pans gar+age +ags disinectants

MET-&D&&0!ES1 • • • • • • •





# $% #

LO4% DISPOSE DISPOSE GARBAG GARBAGE E AND AND USED CHEMICAL CHEMICALS S PROPERL PROPERL" " ASSESSME'T CR!TER!&'1 CR!TER!&'1 8. 0ar+age 0ar+age and used used che)icals che)icals are disposed disposed o in accordan accordance ce with hygiene, hygiene, saety saety and environ)ental legislation re2uire)ents. C&'TE'TS1 •

•

Proper disposal o used che)icals in accordance with )anuacturer4s instructions and saety and environ)ental legislation re2uire)ents. Procedure in gar+age disposal in accordance with esta+lish)ent standards


•

•

Tools gar+age receptacles gar+age +in3 trash can

E2uip)ent •

• •

Materials3 Supplies )anuals and +rochures gar+age +ags saety and environ)ent legislation policies

MET-&D&&0!ES1 • • • • • • •





# $9 #

LO.% LO.% CLEA CLEAN $ET AND DR" DR" AREAS REAS ASSESSME'T CR!TER!A1 CR!TER!A1 8. *et and dry areas areas cleaned cleaned in accordanc accordance e with esta+lish)e esta+lish)ent nt standard standard operating operating procedure. %. Cleaning Cleaning agents agents or che)icals che)icals are are selected selected and applied applied or or speciic speciic areas areas in accordance with )anuacturer4s reco))endations, saety procedures and esta+lish)ent policies and procedures. 9. *or( area area is +arricaded +arricaded or warning warning signs signs are placed, placed, as appropriate appropriate,, to reduce ris( to colleagues and custo)ers C&'TE'TS1 Procedures in cleaning pu+lic +athroo)s Procedures in Cleaning pu+lic areas internal and e>ternal, private lounge areas and +alconies Procedure in cleaning unction roo)s Procedure in cleaning (itchen Cleaning storage areas • •

• • •



# $: #

•

• • •

• • •

• • •

•

Tools *aterproo clothing and ootwear Fac(ets Apron Mops, +roo)s, +rushes &veralls Pans 0ar+age receptacles Buc(ets -eadwear Signs and advisories S2ueegees

•

•

•

E2uip)ent acuu) cleaners Polisher3 scru++ers Carpet sweepers

•

•

• • • • • • • •

•

• •

Materials3 Supplies &perating )anuals and +rochures 0oggles and )as(s Dusters Dust pans 0ar+age +ags Disinectants Cleaning agents Detergents Deodoriture cleaners3 polishers 0eneral spot cleaning agent 0lass cleaners Deodori
MET-&D&&0!ES1 Modular sel#paced Electronic learning De)onstration Discussion !ndustry tour !ndustry !))ersion il) viewing • • • • • • •

ASSESSME'T MET-&DS1 MET-&DS1 &+servation !nterview *ritten e>a)ination De)onstration o practical s(ills • • • •


# $= #

LO6% MAINTA MAINTAIN IN AND STORE STORE CLEANING CLEANING E,UIPMENT E,UIPMENT AND AND CHEMICALS CHEMICALS ASSESSME'T CR!TER!A1 CR!TER!A1 8. E2uip)ent E2uip)ent are cleaned cleaned ater ater sue in accordance accordance with with enterprise enterprise re2uire)e re2uire)ents nts and )anuacturer4s instructions. %. Routine Routine )aintenance )aintenance is carried carried out or arranged arranged in accorda accordance nce with enterpris enterprise e procedures 9. aults aults are identiied identiied and reported reported in accordan accordance ce with esta+lish esta+lish)ent )ent procedure procedures s :. E2uip)ent E2uip)ent are stored stored in the the designate designated d area and in a conditio condition n ready or or re#use. =. Che)icals Che)icals are are stored in accord accordance ance with with health and and saety saety re2uire)en re2uire)ents ts C&'TE'TS1 •

• • •

•

Procedure in wiping down and cleaning o cleaning e2uip)ent, tools and )aterials Procedure in washing and rinsing e2uip)ent and tools Procedure in drying out and saniti

•

• • •

• • •

• • •

•

Tools *aterproo clothing and ootwear Fac(ets Apron Mops, +roo)s, +rushes &veralls Pans 0ar+age receptacles Buc(ets -eadwear Signs and advisories S2ueegees

•

•

•

E2uip)ent acuu) cleaners Polisher3 scru++ers Carpet sweepers

•

•

• • • • • • • •

•

• •


Materials3 Supplies &perating )anuals and +rochures 0oggles and )as(s Dusters Dust pans 0ar+age +ags Disinectants Cleaning agents Detergents Deodoriture cleaners3 polishers 0eneral spot cleaning agent 0lass cleaners Deodori
# $? #

MET-&D&&0!ES1 • • • • • • •





# $" #


LAUNDR" LINEN AND GUEST CLOTHES

M&DE T!TE

LAUNDERING LINEN AND GUEST CLOTHES

1


This This )od )odul ule e cove covers rs +as +asic ic (no (nowl wled edge ge,, s(il s(ills ls and and att attitu itude des s re2uired in washing and ironing clothes and linen. !t includes chec(ing and sorting7 re)oving stains7 preparing washing e2uip)ent and supplies, laundry process and )aintenance o laundry area and e2uip)ent.

'&M!'A DRAT!&'

$@ hours

1

6A! A! !CA !CAT!&' !&' EE E 1

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SMMAR5 & EAR'!'0 &TC&MES1 pon co)pletion o this )odule, the trainee3 student )ust +e a+le to1 &8. !dentiy !dentiy types types o a+ric and laundry laundry e2uip)ent e2uip)ent &%. &+serve &+serve saety saety practice practices s in handling handling laund laundry ry e2uip)en e2uip)entt and che)ica che)icals ls &9. ollow ollow correct correct procedur procedure e in launderin laundering g process process or guest guest4s 4s laundry laundry ite)s ite)s &:. &:. Pac(ag Pac(age e and and store store laundr laundry y ite) ite)s s


# $$ #

LO1% IDENTIF" IDENTIF" T"PES T"PES OF OF FABRIC FABRIC AND AND LAUNDR" LAUNDR" E,UIPMENT E,UIPMENT ASSESSME'T CR!TER!A1 CR!TER!A1 8. !te)s are correctly correctly sorted sorted accordin according g to the cleaning cleaning process process re2uired re2uired and the urgency o the ite) %. aundry aundry )ethods )ethods are correctly correctly selected selected in accordan accordance ce with te>tile te>tile la+eling la+eling codes codes and +ased on1 a. type type o o a+r a+ric ic and and i+ i+er er +. dye dye a astn stness ess c. a)ou a)ount nt o soil soilag age e d. wash washin ing g inst instru ruct ctio ions ns 9. aundry aundry e2uip)ent e2uip)ent is properly properly operated operated in accordan accordance ce with )anuactu )anuacturer4s rer4s instructions C&'TE'TS1

•

Types Types o i+ers and a+rics aundry ter)s and standard laundering )ethods Types Types and usage o washing e2uip)ent1 washing )achine and dryers Types Types and usage o laundry che)icals and cleaning agents Classiications and usage o stain re)oving agents Types Types o a+ric sotener Reading te>tile la+el codes Procedures in sorting laundry ite)s

•

C&'D!T!&'S1

• • • • • • •

Student3 trainee )ust +e provided with the ollowing1

•

•

• • • • • •

Tools i+er3 a+ric sa)ples dierent linens and laundry ite)s a+eler hangers laundry +as(ets wash +asin Buc(et water hose

•

• •

• • • •

E2uip)ent washing )achine drying )achine dry#cleaning )achine lat iron stea) pressers ironing +oard sorting shelves

•

• • •

• • •

•

•

•


Materials3 Supplies &perating )anuals and +rochures pen and paper +leaching agent stain re)oving agent a+ric soteners saniti
# $ #

MET-&D&&0!ES1 • • • • • • •





# @ #

LO'% OBSER&E OBSER&E SAFET" SAFET" PRACTICES PRACTICES IN HANDLING HANDLING LAUNDR LAUNDR" " E,UIPMEN E,UIPMENT T AND AND CHEMICALS ASSESSME'T CR!TER!A1 CR!TER!A1 8. aundry aundry )ethods )ethods are correctly correctly selected selected in accordan accordance ce with te>tile te>tile la+eling la+eling codes codes and +ased on1 a. type type o o a+r a+ric ic and and i+ i+er er +. dye dye a astn stness ess c. a)ou a)ount nt o soil soilag age e d. wash washin ing g inst instru ruct ctio ions ns %. !te)s or launde laundering ring are chec(e chec(ed d or stains stains and stains stains are treated treated using using the correct process 9. Cleaning Cleaning agents agents and che)ica che)icals ls are correctly correctly used used in accordanc accordance e with )anuacturer4s instructions and speciic laundry e2uip)ent :. aundry aundry e2uip)ent e2uip)ent is operated operated in accordan accordance ce with )anuact )anuacturer4s urer4s instructi instructions ons =. !te)s are chec( chec(ed ed ater ater laundering laundering process process to ensure ensure 2uality 2uality cleanin cleaning g ?. Any da)age da)age arising arising ro) laundering laundering process process is recorded recorded and appropr appropriate iate persons is3are notiied in accordance with esta+lish)ent procedures ". Pressing Pressing and inishin inishing g processes processes are correctly correctly co)plete co)pleted d in accordance accordance with with te>tile characteristics and client re2uire)ents C&'TE'TS1 Principles and procedures in laundering clothes and linens Principles and procedures in treating stains +ased on nature o stain and type o a+ric and i+er -andling +leaching solutions and other laundry che)icals -ygiene, health and saety issues o speciic relevance to laundry operations Principles in drying clothes and linens Principles and procedures in ironing and pressing clothes and linens Types Types o ironing ir oning e2uip)ent, tools and )aterials and their proper usage Types Types o hangers and their uses olding )ethods and techni2ues • •

• • • • • • •



# 8 #

•

•

• • • • • •

Tools i+er3 a+ric sa)ples dierent linens and laundry ite)s a+eler hangers laundry +as(ets wash +asin Buc(et water hose

•

• •

• •

• •

E2uip)ent washing )achine drying )achine dry#cleaning )achine lat iron Stea) pressers ironing +oard sorting shelves

•

• • •

• • •

• •

•


Materials3 Supplies &perating )anuals and +rochures pen and paper +leaching agent stain re)oving agent a+ric soteners saniti
# % #

MET-&D&&0!ES1 • • • • • • •





# 9 #

LO3% LO3% PACKA PACKAGE GE AND AND STORE STORE LAUNDR LAUNDR" " ITEMS ITEMS ASSESSME'T CR!TER!A1 CR!TER!A1 8. 0uest laundry laundry is pac(age pac(aged d and presented presented in accordanc accordance e with esta+lish) esta+lish)ent ent standards and procedures %. inished inished ite)s ite)s are returned returned to guest guest in accordan accordance ce with re2uire re2uired d ti)era)es ti)era)es 9. Processed Processed guest guest laundry laundry are stored stored where re2uired re2uired,, according according to guest guest re2uests re2uests or where return to guest is not possi+le C&'TE'TS1 • •

• •

Procedures in pac(aging and presenting guest laundry Procedures in storing guest laundry in accordance with esta+lish)ent standards or guest re2uest Delivery o laundry ite)s Basic house(eeping phraseologies


•

• • •

Tools dierent linens and laundry ite)s la+eler hangers laundry +as(ets

• • • •

E2uip)ent lat iron stea) pressers ironing +oard sorting shelves

• •

Materials3 Supplies report or)s pen and paper

MET-&D&&0!ES1 • • • • • • •





# : #

$h0 2s Co557/B0s59 Cu27uu (CBC! 

A competency-based competency-based curriculum is a framework or guide for the subsequent detailed development of competencies, associated methodologies, training and assessment resources.



The ! specifies the outcomes which are consistent with the requirements of the workplace as agreed through the industry or community consultations.



! can be developed immediately when competency standards e"ist.



#hen competency standards do not e"ist, curriculum developers need to clearly define the learning outcomes to be attained. The standard of performance required must be appropriate to industry and occupational needs through the industry$enterprise or specified client group consultations.

These materials are available in both printed and electronic electronic copies. For more information information please contact:

Technical Education and Skill De!elo"#ent Autho$it% &TESDA' Telephone Telephone Nos.: 893-8281, 817-!7" to 82 loc. "11, "3!, "31 and "3# or visit o$r %ebsite: %%%.tesda.&ov.ph %%%.tesda.&ov.ph or or the T'()* +e&ional or rovincial ffice nearest o$.

CBC-Housekeeping NC II

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