TFM Full Ver. Rev. 1

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General

General Management of Stations

EGYPTAIR AIRLINES Station Traffic Manual (TFM)

Edition: 2 Date: Apr 2012

REV

:

1

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Intentionally Left Blank


REV

:

1


Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Master Table of Content Part A

Duties, Procedures, Training & Security Chapter Zero Chapter One Chapter Two Chapter Three Chapter Four Chapter Five Chapter Six

Part B

Passenger Handling / Baggage Handling Chapter One Chapter Two

Part C

- Passenger Handling - Baggage Handling

Aircraft Handling / Loading Chapter One Chapter Two Chapter Three Chapter Four


- General - Duties And Responsibilities - Procedures - Communications - Station Quality Assurance - Station Training - Security

- Aircraft handling - Loading - Load control procedures - Aircraft load limitations

REV TOC

: :

1 1

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General




REV TOC

: :

1 2

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Traffic Manual Part (A)


REV TOC

: :

1 3

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General




REV TOC

: :

1 4

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Part A - Master Table of Contents Chapter 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 0.10 0.11 0.12 0.13

General

List Of Effective Pages Record Of Revisions Record Of Temporary Revisions Manual Distribution List Egypt Air Airlines Commitment Manual Description Manual Administration Preface System Of Amendment And Revision Organizational Charts Punctuality Policy Speed Up The Check In Process EGYPTAIR’S Online / Offline Stations

0.1-1 0.2-1 0.3-1 0.4-1 0.5-1 0.6-1 0.7-1 0.8-1 0.9-1 0.10-1 0.11-1 0.12-1 0.13-1

Chapter 1 - Duties & Responsibilities 1.1 1.2

Duties & Responsibilities Management And Control

1.1-1 1.2-1

Chapter 2 – Procedures 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 2.16 2.17 2.18 2.19 2.20

Procedures Denied Boarding Compensation (DBC) Tickets booked but not listed Priority Standby Airport announcements Boarding procedures DCS system down Airport lounges Premium customers identification Order of passengers offloading Compensations Passengers complaints Through check-in (TCI) Advanced passenger information (API) Extra oxygen Check-in counter preparation Check list for station managers on their new position Handling of dangerous goods shipments Manual check-in & check-out forms New DOT rules for passenger rights and carrier responsibilities


REV TOC

2.1-1 2.2-1 2.3-1 2.4-1 2.5-1 2.6-1 2.7-1 2.8-1 2.9-1 2.10-1 2.11-1 2.12-1 2.13-1 2.14-1 2.15-1 2.16-1 2.17-1 2.18-1 2.19-1 2.20-1

: :

1 5

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Chapter 3 – Communications 3.1 3.2 3.3 3.4

Exchange of Information Passenger Services Codes & Abbreviations General Text Abbreviations

3.1-1 3.2-1 3.3-1 3.4-1

Chapter 4 - Station Quality Assurance & Safety, Health and Environment 4.1 4.2

Stations Quality Assurance Safety, Health, Environment

4.1-1 4.2-1

Chapter 5 - Station Training 5.1 5.2 5.3 5.4

General Station Career Plan Training Requirements Training Courses

5.1-1 5.2-1 5.3-1 5.4-1

Chapter 6 – Security 6.1 6.2

General EGYPTAIR Security Policy


6.1-1 6.2-1

REV TOC

: :

1 6

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


APPROVAL SHEET


REV TOC

: :

1 7

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General




REV TOC

: :

1 8

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Traffic Manual Part (A) Chapter 0 General


REV TOC

: :

1 9

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General




REV TOC

: :

1 10

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Table of Contents Chapter 0 0.1 0.2 0.3 0.4 0.4.1 0.4.2 0.4.3 0.5 0.6 0.6.1 0.6.3 0.6.4 0.6.5 0.7 0.7.1 0.7.2 0.8 0.8.1 0.9 0.10 0.10.1 0.10.2 0.10.3 0.11 0.11.1 0.11.2 0.12 0.13

General

List Of Effective Pages Record Of Revisions Record Of Temporary Revisions Manual Distribution List Headquarter Domestic Stations Outstations Egypt Air Airlines Commitment Manual Description Introduction Manual Preparation, Reviewing, Approval Manual And Documents Requirements:The Manual Containing Procedures Should Include The Following: Manual Administration Scope & Purpose Procedures Preface Notification And Warning (Terminology) System Of Amendment And Revision Organizational Charts Egyptair Organizational Structure Commercial Sector Structure General Department Of Stations Structure Punctuality Policy Slot Application Punctuality Rules And Guidelines Speed Up The Check In Process Egyptair’s Online / Offline Stations


REV TOC

0.1-1 0.2-1 0.3-1 0.4-1 0.4-1 0.4-2 0.4-3 0.5-1 0.6-1 0.6-1 0.6-2 0.6-3 0.6-4 0.7-1 0.7-1 0.7-1 0.8-1 0.8-2 0.9-1 0.10-1 0.10-2 0.10-3 0.10-4 0.11-1 0.11-1 0.11-1 0.12-1 0.13-1

: :

1 11

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General




REV TOC

: :

1 12

Traffic Manual

0.1 Chapter 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


List of Effective Pages Page No. Date PART A TOC -1 Apr-12 TOC -2 Apr-12 TOC -3 Apr-12 TOC -4 Apr-12 TOC -5 Apr-12 TOC -6 Apr-12 TOC -7 Apr-12 TOC -8 Apr-12 TOC -9 Apr-12 TOC -10 Apr-12 TOC -11 Apr-12 TOC -12 Apr-12 0.1-1 Apr-12 0.1-2 Apr-12 0.1-3 Apr-12 0.1-4 Apr-12 0.1-5 Apr-12 0.1-6 Apr-12 0.1-7 Apr-12 0.1-8 Apr-12 0.1-9 Apr-12 0.1-10 Apr-12 0.1-11 Apr-12 0.1-12 Apr-12 0.1-13 Apr-12 0.1-14 Apr-12 0.2-1 Apr-12 0.2-2 Apr-12 0.3-1 Jan-11 0.3-2 Jan-11 0.4-1 Apr-12 0.4-2 Apr-12 0.4-3 Apr-12 0.4-4 Apr-12 0.5-1 Jan-11 0.5-2 Jan-11 0.6-1 Jan-11 0.6-2 Jan-11 0.6-3 Jan-11 0.6-4 Jan-11 0.7-1 Jan-11 0.7-2 Jan-11 0.7-3 Jan-11 0.7-4 Jan-11 0.7-5 Jan-11 0.7-6 Jan-11 0.7-7 Jan-11 0.7-8 Jan-11 0.7-9 Apr-12 0.7-10 Apr-12 0.8-1 Apr-12


REV.

Chapter

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Page No. Date PART A 0.8-2 Jan-11 0.9-1 Jan-11 0.9-2 Jan-11 0.10-1 Jan-11 0.10-2 Jan-11 0.10-3 Jan-11 0.10-4 Jan-11 0.10-5 Jan-11 0.11-1 Jan-11 0.11-2 Jan-11 0.11-3 Jan-11 0.11-4 Jan-11 0.12-1 Jan-11 0.12-2 Jan-11 0.13-1 Jan-11 0.13-2 Jan-11 0.13-3 Jan-11 0.13-4 Jan-11 TOC -1 Apr-12 TOC -2 Apr-12 TOC -3 Apr-12 TOC -4 Apr-12 1.1-1 Jan-11 1.1-2 Jan-11 1.1-3 Jan-11 1.1-4 Jan-11 1.1-5 Jan-11 1.1-6 Jan-11 1.2-1 Apr-12 1.2-2 Apr-12 1.2-3 Apr-12 1.2-4 Apr-12 1.2-5 Apr-12 1.2-6 Apr-12 1.2-7 Apr-12 1.2-8 Apr-12 1.2-9 Apr-12 1.2-10 Apr-12 1.2-11 Apr-12 1.2-12 Apr-12 1.2-13 Apr-12 1.2-14 Apr-12 1.2-15 Apr-12 1.2-16 Apr-12 1.2-17 Apr-12 1.2-18 Apr-12 1.2-19 Apr-12 1.2-20 Apr-12 1.2-21 Apr-12 1.2-22 Apr-12 1.2-23 Apr-12

REV.

REV Pages

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

: :

1 0.1-1

Traffic Manual

Chapter 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2


Page No. 1.2-24 1.2-25 1.2-26 1.2-27 1.2-28 1.2-29 1.2-30 1.2-31 1.2-32 1.2-33 1.2-34 1.2-35 1.2-36 1.2-37 1.2-38 1.2-39 1.2-40 1.2-41 1.2-42 1.2-43 1.2-44 1.2-45 1.2-46 1.2-47 1.2-48 1.2-49 1.2-50 1.2-51 1.2-52 1.2-53 1.2-54 1.2-55 1.2-56 1.2-57 1.2-58 1.2-59 1.2-60 TOC-1 TOC-2 TOC-3 TOC-4 2.1-1 2.1-2 2.1-3 2.1-4 2.1-5 2.1-6 2.2-1 2.2-2 2.2-3 2.2-4

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Date

REV.

Chapter

Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Apr-12 Apr-12

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 1 1 1 0 0 1 1

2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

Page No. 2.2-5 2.2-6 2.2-7 2.2-8 2.2-9 2.2-10 2.2-11 2.2-12 2.2-13 2.2-14 2.2-15 2.2-16 2.3-1 2.3-2 2.4-1 2.4-2 2.4-3 2.4-4 2.4-5 2.4-6 2.5-1 2.5-2 2.5-3 2.5-4 2.5-5 2.5-6 2.5-7 2.5-8 2.5-9 2.5-10 2.5-11 2.5-12 2.6-1 2.6-2 2.7-1 2.7-2 2.8-1 2.8-2 2.8-3 2.8-4 2.9-1 2.9-2 2.9-3 2.9-4 2.10-1 2.10-2 2.11-1 2.11-2 2.11-3 2.11-4 2.11-5

REV Pages

Date

REV.

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 0 0 0 0 0 1 0 1 1 1 1 1 1 1 0 0 0 0 0

: :

1 0.1-2

Traffic Manual

Chapter 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3

Page No. 2.11-6 2.11-7 2.11-8 2.12-1 2.12-2 2.13-1 2.13-2 2.14-1 2.14-2 2.14-3 2.14-4 2.14-5 2.14-6 2.14-7 2.14-8 2.14-9 2.14-10 2.16-1 2.16-2 2.16-3 2.16-4 2.17-1 2.17-2 2.18-1 2.18-2 2.19-1 2.19-2 2.19-3 2.19-4 2.20-1 2.20-2 2.20-3 2.20-4 2.20-5 2.20-6 TOC-1 TOC-2 TOC-3 TOC-4 3.1-1 3.1-2 3.2-1 3.2-2 3.3-1 3.3-2 3.3-3 3.3-4 3.4-1 3.4-2 3.4-3 3.4-4


EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Date

REV.

Chapter

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Apr-12 Jan-11 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11

0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 1 0 1 1 1 0 0 0 0

3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

Page No. 3.4-5 3.4-6 3.4-7 3.4-8 3.4-9 3.4-10 3.4-11 3.4-12 3.4-13 3.4-14 3.4-15 3.4-16 3.4-17 3.4-18 3.4-19 3.4-20 3.4-21 3.4-22 3.4-23 3.4-24 3.4-25 3.4-26 3.4-27 3.4-28 3.4-29 3.4-30 3.4-31 3.4-32 TOC-1 TOC-2 TOC-3 TOC-4 4.1-1 4.1-2 4.2-1 4.2-2 TOC-1 TOC-2 TOC-3 TOC-4 5.1-1 5.1-2 5.2-1 5.2-2 5.2-3 5.2-4 5.2-5 5.2-6 5.3-1 5.3-2 5.3-3

Date

REV.

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 0 0 0 0 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0

REV Pages

: :

1 0.1-3

Traffic Manual

Chapter 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5


Page No. 5.3-4 5.3-5 5.3-6 5.3-7 5.3-8 5.4-1 5.4-2 5.4-3 5.4-4 5.4-5 5.4-6 5.4-7 5.4-8 5.4-9 5.4-10 5.4-11 5.4-12 5.4-13 5.4-14 5.4-15 5.4-16 5.4-17 5.4-18 5.4-19 5.4-20 5.4-21 5.4-22 5.4-23 5.4-24 5.4-25 5.4-26 5.4-27 5.4-28 5.4-29 5.4-30 5.4-31 5.4-32 5.4-33 5.4-34 5.4-35 5.4-36 5.4-37 5.4-38 5.4-39 5.4-40 5.4-41 5.4-42 5.4-43 5.4-44 5.4-45 5.4-46 5.4-47

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Date

REV.

Chapter

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

5 5 5 5 5 5 5 5 5 5 5 5 5 6 6 6 6 6 6 6 6 6 6 6 6

Page No. 5.4-48 5.4-49 5.4-50 5.4-51 5.4-52 5.4-53 5.4-54 5.4-55 5.4-56 5.4-57 5.4-58 5.4-59 5.4-60 TOC-1 TOC-2 TOC-3 TOC-4 6.1-1 6.1-2 6.2-1 6.2-2 6.2-3 6.2-4 6.2-5 6.2-6

REV Pages

Date

REV.

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11

0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 0 0 0 0 0 0 0 0

: :

1 0.1-4

Traffic Manual

Chapter 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Page Date No. PART B TOC-1 Apr-12 TOC-2 Apr-12 TOC-3 Apr-12 TOC-4 Apr-12 TOC-5 Apr-12 TOC-6 Apr-12 TOC-7 Apr-12 TOC-8 Apr-12 Intro-1 Jan-11 Intro-2 Jan-11 1.1-1 Jan-11 1.1-2 Jan-11 1.2-1 Jan-11 1.2-2 Apr-12 1.3-1 Jan-11 1.3-2 Jan-11 1.3-3 Jan-11 1.3-4 Jan-11 1.3-5 Jan-11 1.3-6 Jan-11 1.3-7 Jan-11 1.3-8 Jan-11 1.3-9 Jan-11 1.3-10 Jan-11 1.4-1 Jan-11 1.4-2 Jan-11 1.4-3 Jan-11 1.4-4 Jan-11 1.4-5 Jan-11 1.4-6 Apr-12 1.4-7 Apr-12 1.4-8 Jan-11 1.4-9 Apr-12 1.4-10 Jan-11 1.4-11 Apr-12 1.4-12 Jan-11 1.4-13 Apr-12 1.4-14 Jan-11 1.4-15 Jan-11 1.4-16 Jan-11 1.4-17 Jan-11 1.4-18 Apr-12 1.4-19 Apr-12 1.4-20 Apr-12 1.4-21 Jan-11 1.4-22 Jan-11 1.4-23 Jan-11 1.4-24 Apr-12 1.4-25 Jan-11 1.4-26 Jan-11


EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


REV.

Chapter

1 1 1 1 1 1 1 1 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 1 0 1 0 1 0 0 0 0 1 1 1 0 0 0 1 0 0

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Page Date No. PART B 1.4-27 Jan-11 1.4-28 Apr-12 1.4-29 Apr-12 1.4-30 Jan-11 1.5-1 Apr-12 1.5-2 Jan-11 1.5-3 Jan-11 1.5-4 Jan-11 1.5-5 Jan-11 1.5-6 Jan-11 1.5-7 Jan-11 1.5-8 Jan-11 1.5-9 Apr-12 1.5-10 Apr-12 1.6-1 Jan-11 1.6-2 Apr-12 1.6-3 Jan-11 1.6-4 Jan-11 1.6-5 Jan-11 1.6-6 Jan-11 1.6-7 Jan-11 1.6-8 Apr-12 1.6-9 Apr-12 1.6-10 Jan-11 1.6-11 Jan-11 1.6-12 Jan-11 1.6-13 Jan-11 1.6-14 Jan-11 1.6-15 Jan-11 1.6-16 Jan-11 1.6-17 Jan-11 1.6-18 Jan-11 1.6-19 Jan-11 1.6-20 Jan-11 1.6-21 Jan-11 1.6-22 Jan-11 1.6-23 Jan-11 1.6-24 Jan-11 1.6-25 Jan-11 1.6-26 Jan-11 1.6-27 Apr-12 1.6-28 Jan-11 1.6-29 Jan-11 1.6-30 Apr-12 1.6-31 Jan-11 1.6-32 Jan-11 1.6-33 Jan-11 1.6-34 Jan-11 1.6-35 Apr-12 1.6-36 Jan-11

REV.

REV Pages

0 1 1 0 1 0 0 0 0 0 0 0 1 1 0 1 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 1 0

: :

1 0.1-5

Traffic Manual

Chapter 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1


Page No. 1.6-37 1.6-38 1.6-39 1.6-40 1.6-41 1.6-42 1.6-43 1.6-44 1.6-45 1.6-46 1.6-47 1.6-48 1.6-49 1.6-50 1.6-51 1.6-52 1.6-53 1.6-54 1.7-1 1.7-2 1.7-3 1.7-4 1.8-1 1.8-2 1.8-3 1.8-4 1.8-5 1.8-6 1.8-7 1.8-8 1.8-9 1.8-10 1.8-11 1.8-12 1.8-13 1.8-14 1.8-15 1.8-16 1.8-17 1.8-18 1.9-1 1.9-2 1.9-3 1.9-4 1.9-5 1.9-6 1.9-7 1.9-8 1.9-9 1.9-10 1.9-11

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Date

REV.

Chapter

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11

0 0 0 0 0 1 0 0 0 0 1 0 0 1 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Page No. 1.9-12 1.9-13 1.9-14 1.9-15 1.9-16 1.9-17 1.9-18 1.9-19 1.9-20 1.9-21 1.9-22 1.9-23 1.9-24 1.9-25 1.9-26 1.9-27 1.9-28 1.9-29 1.9-30 1.9-31 1.9-32 1.9-33 1.9-34 1.9-35 1.9-36 1.10-1 1.10-2 1.11-1 1.11-2 1.11-3 1.11-4 1.11-5 1.11-6 1.12-1 1.12-2 1.12-3 1.12-4 1.12-5 1.12-6 1.12-7 1.12-8 1.13-1 1.13-2 1.13-3 1.13-4 1.13-5 1.13-6 1.14-1 1.14-2 1.14-3 1.14-4

REV Pages

Date

REV.

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

: :

1 0.1-6

Traffic Manual

Chapter 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

Page No. 1.14-5 1.14-6 1.14-7 1.14-8 1.14-9 1.14-10 1.14-11 1.14-12 1.15-1 1.15-2 1.15-3 1.15-4 1.15-5 1.15-6 1.15-7 1.15-8 1.15-9 1.15-10 1.15-11 1.15-12 1.15-13 1.15-14 1.15-15 1.15-16 2.1-1 2.1-2 2.1-3 2.1-4 2.1-5 2.1-6 2.2-1 2.2-2 2.2-3 2.2-4 2.2-5 2.2-6 2.2-7 2.2-8 2.2-9 2.2-10 2.2-11 2.2-12 2.2-13 2.2-14 2.2-15 2.2-16 2.2-17 2.2-18 2.2-19 2.2-20 2.2-21


EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Date

REV.

Chapter

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Apr-12 Apr-12 Apr-12

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 1 1 0 1 1 1 1 1 0 1 1 1

2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

Page No. 2.2-22 2.2-23 2.2-24 2.2-25 2.2-26 2.2-27 2.2-28 2.2-29 2.2-30 2.2-31 2.2-32 2.2-33 2.2-34 2.2-35 2.2-36 2.2-37 2.2-38 2.2-39 2.2-40 2.2-41 2.2-42 2.2-43 2.2-44 2.2-45 2.2-46 2.3-1 2.3-2 2.3-3 2.3-4 2.4-1 2.4-2 2.4-3 2.4-4 2.4-5 2.4-6 2.4-7 2.4-8 2.5-1 2.5-2 2.5-3 2.5-4 2.5-5 2.5-6 2.5-7 2.5-8 2.5-9 2.5-10 2.5-11 2.5-12 2.5-13 2.5-14

Date

REV.

Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11

0 0 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0 0 0 0

REV Pages

: :

1 0.1-7

Traffic Manual

Chapter 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2


Page No. 2.5-15 2.5-16 2.5-17 2.5-18 2.5-19 2.5-20 2.5-21 2.5-22 2.5-23 2.5-24 2.5-25 2.5-26 2.6-1 2.6-2 2.6-3 2.6-4 2.6-5 2.6-6 2.6-7 2.6-8 2.6-9 2.6-10 2.6-11 2.6-12 2.6-13 2.6-14 2.6-15 2.6-16 2.6-17 2.6-18

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Date

REV.

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12

0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

REV Pages

: :

1 0.1-8

Traffic Manual

Chapter 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Page Date No. PART C TOC-1 Apr-12 TOC-2 Apr-12 TOC-3 Apr-12 TOC-4 Apr-12 TOC-5 Apr-12 TOC-6 Apr-12 TOC-7 Apr-12 TOC-8 Apr-12 Intro-1 Apr-12 Intro-2 Apr-12 1.1-1 Jan-11 1.1-2 Jan-11 1.1-3 Jan-11 1.1-4 Jan-11 1.1-5 Apr-12 1.1-6 Apr-12 1.1-7 Apr-12 1.1-8 Apr-12 1.2-1 Jan-11 1.2-2 Jan-11 1.2-3 Jan-11 1.2-4 Jan-11 1.2-5 Jan-11 1.2-6 Jan-11 1.3-1 Jan-11 1.3-2 Jan-11 1.3-3 Apr-12 1.3-4 Apr-12 1.3-5 Jan-11 1.3-6 Jan-11 1.3-7 Jan-11 1.3-8 Jan-11 1.4-1 Jan-11 1.4-2 Jan-11 1.4-3 Jan-11 1.4-4 Jan-11 1.4-5 Jan-11 1.4-6 Jan-11 1.4-7 Jan-11 1.4-8 Jan-11 1.4-9 Jan-11 1.4-10 Jan-11 1.4-11 Jan-11 1.4-12 Jan-11 1.4-13 Jan-11 1.4-14 Jan-11 1.5-1 Jan-11 1.5-2 Jan-11 1.5-3 Jan-11 1.5-4 Jan-11


EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


REV.

Chapter

1 1 1 1 1 1 1 1 1 1 0 0 0 0 1 1 1 1 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Page Date No. PART C 1.6-1 Jan-11 1.6-2 Jan-11 1.7-1 Jan-11 1.7-2 Jan-11 1.7-3 Jan-11 1.7-4 Jan-11 1.7-5 Jan-11 1.7-6 Jan-11 1.7-7 Jan-11 1.7-8 Jan-11 1.7-9 Jan-11 1.7-10 Jan-11 1.7-11 Jan-11 1.7-12 Jan-11 1.7-13 Jan-11 1.7-14 Jan-11 1.7-15 Jan-11 1.7-16 Jan-11 1.8-1 Jan-11 1.8-2 Jan-11 1.8-3 Jan-11 1.8-4 Jan-11 1.8-5 Jan-11 1.8-6 Jan-11 1.9-1 Jan-11 1.9-2 Jan-11 1.9-3 Jan-11 1.9-4 Jan-11 1.10-1 Jan-11 1.10-2 Jan-11 1.10-3 Jan-11 1.10-4 Jan-11 1.11-1 Jan-11 1.11-2 Jan-11 1.11-3 Jan-11 1.11-4 Jan-11 1.11-5 Jan-11 1.11-6 Jan-11 1.11-7 Jan-11 1.11-8 Jan-11 1.12-1 Jan-11 1.12-2 Jan-11 1.12-3 Jan-11 1.12-4 Jan-11 1.13-1 Jan-11 1.13-2 Jan-11 1.13-3 Jan-11 1.13-4 Jan-11 1.14-1 Jan-11 1.14-2 Jan-11

REV Pages

REV. 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

: :

1 0.1-9

Traffic Manual

Chapter 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2


Page No. 1.14-3 1.14-4 1.15-1 1.15-2 1.15-3 1.15-4 1.15-5 1.15-6 1.15-7 1.15-8 1.15-9 1.15-10 1.16-1 1.16-2 1.16-3 1.16-4 1.16-5 1.16-6 1.16-7 1.16-8 1.16-9 1.16-10 1.17-1 1.17-2 1.17-3 1.17-4 1.17-5 1.17-6 1.18-1 1.18-2 1.18-3 1.18-4 TOC-1 TOC-2 TOC-3 TOC-4 2.1-1 2.1-2 2.1-3 2.1-4 2.1-5 2.1-6 2.2-1 2.2-2 2.2-3 2.2-4 2.2-5 2.2-6 2.2-7 2.2-8 2.2-9

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Date

REV.

Chapter

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

Page No. 2.2-10 2.2-11 2.2-12 2.2-13 2.2-14 2.2-15 2.2-16 2.2-17 2.2-18 2.2-19 2.2-20 2.2-21 2.2-22 2.2-23 2.2-24 2.2-25 2.2-26 2.2-27 2.2-28 2.2-29 2.2-30 2.2-31 2.2-32 2.2-33 2.2-34 2.2-35 2.2-36 2.3-1 2.3-2 2.3-3 2.3-4 2.3-5 2.3-6 2.4-1 2.4-2 2.4-3 2.4-4 2.5-1 2.5-2 2.5-3 2.5-4 2.5-5 2.5-6 2.5-7 2.5-8 2.5-9 2.5-10 2.5-11 2.5-12 2.5-13 2.5-14

REV Pages

Date

REV.

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0

: :

1 0.1-10

Traffic Manual

Chapter 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3

Page No. 2.5-15 2.5-16 2.5-17 2.5-18 2.5-19 2.5-20 2.5-21 2.5-22 2.5-23 2.5-24 2.5-25 2.5-26 2.5-27 2.5-28 2.5-29 2.5-30 2.5-31 2.5-32 2.6-1 2.6-2 2.6-3 2.6-4 2.6-5 2.6-6 2.6-7 2.6-8 2.6-9 2.6-10 2.6-11 2.6-12 2.6-13 2.6-14 2.6-15 2.6-16 2.7-1 2.7-2 2.8-1 2.9-1 2.9-2 TOC-1 TOC-2 TOC-3 TOC-4 3.1-1 3.1-2 3.1-3 3.1-4 3.1-5 3.1-6 3.1-7 3.1-8


EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Date

REV.

Chapter

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11

0 0 0 0 0 0 0 0 0 0 1 1 1 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 0 0 0 1 1 1 1 1 1 0 0 0 0 0 0 0 0

3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

Page No. 3.2-1 3.2-2 3.2-3 3.2-4 3.2-5 3.2-6 3.2-7 3.2-8 3.2-9 3.2-10 3.2-11 3.2-12 3.3-1 3.3-2 3.3-3 3.3-4 3.3-5 3.3-6 3.4-1 3.4-2 3.4-3 3.4-4 3.5-1 3.5-2 3.5-3 3.5-4 TOC-1 TOC-2 TOC-3 TOC-4 4.1-1 4.1-2 4.1-3 4.1-4 4.1-5 4.1-6 4.1-7 4.1-8 4.2-1 4.2-2 4.2-3 4.2-4 4.2-5 4.2-6 4.3-1 4.3-2 4.3-3 4.3-4 4.3-5 4.3-6 4.3-7

Date

REV.

Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11

1 1 1 1 1 1 1 1 1 1 1 1 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 1 1 1 0 0 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

REV Pages

: :

1 0.1-11

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Chapter

Page No.

Date

REV.

Chapter

Page No.

Date

REV.

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

4.3-8 4.3-9 4.3-10 4.4-1 4.4-2 4.4-3 4.4-4 4.4-5 4.4-6 4.4-7 4.4-8 4.5-1 4.5-2 4.5-3 4.5-4 4.5-5 4.5-6 4.5-7 4.5-8 4.6-1 4.6-2 4.6-3 4.6-4 4.6-5 4.6-6 4.6-7 4.6-8 4.7-1 4.7-2 4.7-3 4.7-4 4.7-5 4.7-6 4.7-7 4.7-8 4.8-1 4.8-2 4.8-3 4.8-4 4.8-5 4.8-6 4.9-1 4.9-2 4.9-3 4.9-4 4.9-5 4.9-6 4.10-1 4.10-2 4.10-3 4.10-4 4.10-5 4.10-6 4.10-7 4.10-8

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

4.11-1 4.11-2 4.11-3 4.11-4 4.11-5 4.11-6 4.11-7 4.11-8 4.11-9 4.11-10 4.11-11 4.11-12 4.11-13 4.11-14 4.11-15 4.11-16 4.11-17 4.11-18 4.11-19 4.11-20 4.11-21 4.11-22 4.11-23 4.11-24 4.11-25 4.11-26 4.11-27 4.11-28 4.11-29 4.11-30 4.11-31 4.11-32 4.11-33 4.11-34 4.12-1 4.12-2 4.13-1 4.13-2 4.13-3 4.13-4 4.13-5 4.13-6 4.13-7 4.13-8 4.13-9 4.13-10 4.13-11 4.13-12 4.13-13 4.13-14 4.13-15 4.13-16 4.13-17 4.13-18

Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Jan-11 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12 Apr-12

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1


REV Pages

: :

1 0.1-12

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


List of highlights Added Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 3 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 2 Part C Ch. 2 Part C Ch. 2 Part C Ch. 2 Part C Ch. 2 Part C Ch. 2 Part C Ch. 3 Part C Ch. 3

Subject

2.5-4 2.5-5 2.5-6 2.5-7 2.5-8 2.5-9 2.5-10 2.5-11 2.17-3 2.19-1 2.19-2 2.19-3 2.19-4 2.20-1 2.20-2 2.20-3 2.20-4 2.20-5 2.20-6 0.1-13 1.4-18 1.4-19 1.4-29 1.5-9 1.5-10 1.6-5054 1.15-1224 2.6-1  17 2.5-25 2.5-31 2.6-12 2.6-16 2.9-1 3.3-6 4.13-1217

Announcements Announcements Announcements Announcements Announcements Announcements Announcements Announcements Manuals and Certificates Check List Manual Check-in and Check out List Manual Check-in and Check out List Manual Check-in and Check out List Manual Check-in and Check out List New Dot Rules New Dot Rules New Dot Rules New Dot Rules New Dot Rules New Dot Rules EGYPTAIR Contact List (CAI: Cairo Airport)

Baggage Policy Baggage Policy Pictures for Boarding Pass and Bag Tags B777-300 C/CL PIL A330-343 C/CL PIL Seat Chart for B777-300 / AB320 / A330-300 Forms Forms Pictures for Emergency Chart and Loading Instruction Cargo compartment ventilation and temperature control Offload Order of Cargo and Baggage Separation of Radio Active Material Transport of Musical Instrument Fuel Details AB321 New Configuration (SUGBT-SUGBV)

Deleted Part A Ch. 2 Part B Ch. 2 Part B Ch. 2 Part C Ch. 1 Part C Ch. 1

2.1-5 2.2-40 2.2-44 Intro-9 Intro-10


Subject Minimum Connecting Time Piece Concept Carry-on Policy

REV Pages

: :

1 0.1-13

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


List of highlights Replaced Part A Ch. 2 Part B Ch. 2 Part B Ch. 2 Part B Ch. 2 Part C Ch. 2 Part C Ch. 2 Part C Ch. 2

2.1-4 2.2-10 2.2-17 2.2-25 2.5-8 2.5-26 2.5-27

Amended Part A Ch. 1 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part A Ch. 2 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 1 Part B Ch. 2 Part B Ch. 2 Part B Ch. 2 Part B Ch. 2 Part B Ch. 2 Part B Ch. 2 Part B Ch. 2 Part B Ch. 2 Part B Ch. 2 Part B Ch. 2 Part B Ch. 2 Part C Ch. 1 Part C Ch. 1 Part C Ch. 1 Part C Ch. 2 Part C Ch. 3 Part C Ch. 3 Part C Ch. 3 Part C Ch. 3 Part C Ch. 3 Part C Ch. 3 Part C Ch. 3


1.2-45 2.2-4 2.8-2 2.13-2 2.17-1 1.4-6 1.4-7 1.4-9 1.6-2 1.6-8 1.6-9 1.6-27 1.6-30 1.6-35 1.6-42 1.6-47 2.1-4 2.2-14 2.2-21 2.2-24 2.2-26 2.2-27 2.2-41 2.2-42 2.2-43 2.5-2 2.5-10 1.1-58 1.3-3 1.3-4 2.6-14 3.2-1 3.2-2 3.2-7 3.2-8 4.1-3 4.1-4 4.1-5

Subject Minimum Connecting Time Carry On And Heavy Tag Transfer And Int’l Dom Tag Dangerous Goods Aircraft cargo compartments livestock transportability Dangerous Goods Label Dangerous Goods Label Subject Dispatcher Terms and Conditions of Denied Boarding MCO Lounge Access Policy Conditions for Successful Through Check In Check List for Station Managers on Their Position Piece Concept/ Sag Carry on Policy Special Passenger Restriction Commercial Important Passenger UM Tag UM Bag Oxygen Carrying and Lifting Device Blind Passengers Carriage of Customers with Specific Requirements Elderly Passengers Crew Tag Old heavy tag Dangerous Goods Carry on Policy Baggage Allowance Ammunition / Dangerous Goods Special Checked Baggage Special Checked Baggage Live Animal Irregularities / Liability Damaged / Pilfered Baggage Report MS fleet Taxi Fuel at Cairo Airport Cabin Baggage Dimension Baggage Loading / Priority Baggage Preplanning Procedures Planning Procedures Security Seats General Rules for Accepting Live Animal Dry Ice Seating Facilities Load Planning Reference

REV Pages

: :

1 0.1-14

Traffic Manual

0.2

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Record of Revisions CUSTOMER NUMBER: __________________ ASSIGNED TO:________________________ LOCATION:__________

Revisions to this Manual will be issued at irregular intervals.

REV. NO. Date inserted Effective Date 01

Apr 2012

Apr 2012

Inserted by Samir Soliman

02 03 04 05 06 07 08 09 10 11 01 Retain This Sheet Until Replaced With New Edition


REV Pages

: :

1 0.2-1

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General




REV Pages

: :

1 0.2-2

Traffic Manual

0.3

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General


Record of Temporary Revisions

CUSTOMER NUMBER: __________________ ASSIGNED TO: ________________________ LOCATION: __________ Revisions to this Manual will be issued at irregular intervals.

REV. NO. Date inserted Effective Date Inserted by 01 02 03 04 05 06 07 08 09 10 11 Retain This Sheet Until Replaced With New Edition

Edition: 2 Date: Jan 2011

REV Pages

: :

0 0.3-1

Traffic Manual

EGYPTAIR AIRLINES

Part A - Chapter 0

Commercial Sector

General




REV Pages

: :

0 0.3-2

0.4

Traffic Manual Part A - Chapter 0

EGYPTAIR AIRLINES

General


Commercial Sector

Manual Distribution List

0.4.1

Headquarter

CONTROL NBR. 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36


TRAFFIC MANUAL HOLDER MASTER COPY (GM office) Chairman of EGYPTAIR HOLDING COMPANY Egyptian Civil Aviation Authority Chairman of EGYPTAIR AIRLINES COMPANY Chairman of EGYPTAIR CARGO COMPANY Chairman of EGYPTAIR MAINTENANCE COMPANY Chairman of EGYPTAIR GROUND SERVICES COMPANY V.P, of Commercial Sector V.P. of Flight Operations Sector V.P. Security Holding Company V.P. Security Airlines Company V.P. Safety & Quality Sector Holding Company V.P. finance Sector Holding Company V.P. finance Sector Airlines Company V.P. Training Sector Holding Company General Manager of Stations General Manager of Sales Commercial Sector Head of General Finance Departments Airlines Company General Manager of Operations Control Center (IOCC) General Manager of Legal Sector Holding Company General Manager International Affairs Management General Manager of Public Relations Airline Company General Manager of Quality Commercial Sector General Manager of safety & quality & standardization Domestic Affairs Department Outstations Affairs Department Baggage Services Department Foreign Carriers Affairs Department Research and Training Department Standardization and document control section Assistants of GM Stations (5 shifts) Transfer Department Customer Services Management Terminal 1 supervisor Loading Follow-up Department Load Planner

REV Page

: :

1 0.4-1

0.4.2

EGYPTAIR AIRLINES

General


Commercial Sector

Domestic Stations

CONTROL NBR. 37 38 39 40 41 42 43 44 45 46 47 48 49



STN. CODE AAC ABS ALY ASW ATZ HBE HMB HRG LXR MUH RMF SSH TCP

STATION El-Arish Abu-Simbel Alexandria ASWAN Assiut Borg El-Arab Sohag Hurgada Luxor Marsa Matrouh Marsa Alam Sharm El-sheikh Taba

REV Page

: :

1 0.4-2

0.4.3


EGYPTAIR AIRLINES

General


Commercial Sector

Outstations CONTROL NBR.

STN. CODE

STATION

50 51 52 53

AAN ABV ACC ADD

El-Aain Abuja Accra Addis Ababa

54 55 56 57

ALG ALP AMM AMS

Algiers Aleppo Amman Amsterdam

58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79

ASM ATH AUH BAH BCN BEN BEY BKK BOM BRU BUD CAN CDG CMN CPH CTA DAM DAR DME DMM DOH DUS

Asmara Athens Abu Dhabi Bahrain Barcelona Benghazi Beirut Bangkok Mumbai Brussels Budapest Office Guangzhou Charles de Gaul Casablanca Copenhagen Office Catania Damascus Dar El Salam Domodedovo Dammam Doha Dusseldorf Office

80 81 82 83

DXB EBB FCO FRA

Dubai Entebbe Office Rome Frankfurt station

84 85 86

GVA IST JED

Geneva Office Istanbul station Jeddah

87

JFK

New York (John F. Kennedy Intl.)


REV Page

: :

1 0.4-3


EGYPTAIR AIRLINES

General


CONTROL NBR. STN. CODE 88 JNB 89 JUB


Commercial Sector

STATION Johannesburg Juba

90 91 92 93

KAN KIX KRT KUL

Kano Osaka Khartoum Kuala Lumpur

94 95 96 97

KWI LCA LHR LIS

Kuwait Larnaca’ London Heathrow Lisbon

98 99 100 101 102

LOS MAD MAN MCT MED

Lagos Madrid Manchester Office Muscat Office Medina

103 104 105 106

MLA MUC MXP NBO

Malta office Munich Milan Nairobi

107 108 109 110

NRT PEK RUH SAH

Tokyo Beijing Riyadh Sanaa’

111 112 113 114

SHJ SXF TIP TLV

Sharjah’ Berlin Office Tripoli Tel Aviv

115 116 117

TUN VIE YUL

Tunis Vienna Montreal Office

118 119 120

LUN ABJ ALA

Lusaka Abidjan Almaty

121 122 123

AHB EBL BGW

Abha Erbil Baghdad

REV Page

: :

1 0.4-4

0.5


EGYPTAIR AIRLINES

General


Commercial Sector

Egypt Air Airlines Commitment

EGYPTAIR AIRLINES is committed to provide its customers a premier world class quality air transportation services on time, in style and at a highly level of international standards with compliance with international, regional, national and air transportation industry legislation, regulations and requirements; and to ensure the highest possible standard of safety and security.

EGYPTAIR AIRLINES MISSION STATEMENT EGYPTAIR AIRLINES team committed to provide: - Sustained flight safety - On time high quality services With open eyes on satisfying our customers, our people and the other interested parties of our business.


REV Page

: :

0 0.5-1


EGYPTAIR AIRLINES

General


Commercial Sector



REV Page

: :

0 0.5-2


EGYPTAIR AIRLINES

General


0.6

Manual Description

0.6.1

Introduction

Commercial Sector

 This manual contains in Three Parts detailed instructions and procedures, processes and guidance or information necessary for station operations’ personnel to perform their duties and be in compliance with the applicable regulations, laws, rules and EGYPTAIR standards.  The manual current edition shall be readily available in a usable format at each location where the Stations Operations are conducted.  The EGYPTAIR Procedures Manual is a working document and must be made accessible to all appropriate personnel. The procedures it details may be updated as necessary and any copies held must be amended as required depending on the format of the manual held.  It is the duty of all such personnel to keep thoroughly familiar with the current sentences of this manual and study all Revisions issued.  Diversion from the procedure laid down in this manual is not permitted. However, in certain instance staff may have to use their judgment and initiative where additional action is required.  This manual is based on industry recommendations/regulations including, but not limited to: ECAR  IOSA ISARPS  ISAGO GOSARPS  IATA AHM  IATA Dangerous Goods Manual  Star Alliance Product and Procedures Guide Identification of pages Individual pages are identified within the manual at the top of each page by: Edition number.  Revision number.  Date of issue.  Page number. GOM The Ground Handling Manual (GOM), issued by EGYPTAIR GROUND SERVICES COMPANY, shall be distributed to all outstations. The responsibility of distribution and giving control number shall be done by Safety and Quality department. It is the responsibility of outstation manager, to ensure that handling agent adheres to EGYPTAIR policies, processes, and procedures.


REV Page

: :

0 0.6-1

0.6.3


EGYPTAIR AIRLINES

General


Commercial Sector

Manual Preparation, Reviewing, Approval

Management and Control System for  Documentation and/or

 Records Purpose To ensure that documentation and/or data are used directly in the conduct or support of stations operations and include: A means of identifying the version of operational documents;  A distribution process that ensures availability of the current version of the Operations Manual to appropriate personnel and easy to be retrieved in all areas where stations operations are conducted.  Review and revision as necessary to maintain the currency of information contained in documents;  Retention of documents that permits easy reference and accessibility;  Identification and disposal of obsolete documents;  Reception of documentations and/or data from external sources to ensure information is received in time to satisfy operational requirements;  Retention and dissemination of documentation received from external sources


REV Page

: :

0 0.6-2

0.6.4


EGYPTAIR AIRLINES

General


Commercial Sector

Manual and Documents Requirements:-

1. The manual that contains procedures or any loose procedures not contained in a manual must contain information defining its effective page. 2. All documents procedures must be stated in a language and format that is clear, legible and understandable.

3. Documents used directly in the conduct or support of stations operations shall:  Contain information that is clear, legible and accurately represented;  Is presented in a usable format that meets the needs of stations operations personnel;  Is accepted or approved by the Authority, if applicable (e.g. Loading Instructions, Load sheets, Passengers manifest etc…)to be readily identifiable, clear legible and user friendly 4. Documents used to support, control or provide guidance for the conduct of operations (e.g. procedures, lists, forms and tags) are presented in a manner to be readily identifiable, clear legible and user friendly that provides ease of use by operational personnel taking in account logic, layout and content. 5. Document files must be maintained ,protected, secured and stored in an orderly manner so that reference can be made to them quickly when required (period two years records would be retained to ease to furnish records and information to both former and current customer airlines to satisfy various operational needs (e.g., accident or incident investigation).


REV Page

: :

0 0.6-3

0.6.5 following:


EGYPTAIR AIRLINES

General


Commercial Sector

The manual containing procedures should include the

 A clear title page addressing the basic functionality of the procedures.  A title of responsible person authorizing the manual  A table of content identifying sections and subsections

 A list of effective pages identifying each page to be held within the manual  A revision record sheet(s) showing the past and present revision status including sufficient space for consecutive revision number, signature and revised date (both temporary and permanent revisions).  Distribution list  A preface or introduction outlining in general the content of the manual.

 Page(s) identification including part/section ,consecutive page number(s) and relevant date of issue


REV Page

: :

0 0.6-4

0.7


EGYPTAIR AIRLINES

General


Commercial Sector

Manual Administration

0.7.1

Scope & Purpose To describe the administration arrangements for development, amendment, acceptance, distribution and updating of Station Traffic Manual.

0.7.2

Procedures

Manual Development TFM manual shall include the duties and responsibilities of each category of employees related to station operation matters. Suitable procedures for handling passengers and their baggage, cargo and mail. The manual shall also include adequate policies, directions, recommendations, guidance and instructions for safe and efficient performance of the duties assigned to each category of employees. This manual contains in Three PARTS detailed instructions and procedures on matters, which particularly concern personnel engaged with Ground Services, and stations operations. The manual will be readily available at each location where the Operations are conducted. The manual must be maintained in a current version. It is the duty of all such personnel to keep thoroughly familiar with the current sentences of this manual and study all Revisions issued. Diversion from the procedure laid down in this manual is not permitted. However, in certain instance staff may have to use their judgment and initiative where additional action is required.


REV Page

: :

0 0.7-1

0.7.3


EGYPTAIR AIRLINES

General


Commercial Sector

Manual Amendment 1. TFM manual will be amended Revisions at irregular intervals in the following cases; list is not exhaustive  Change in EGYPTAIR policies, objectives, targets or requirements.  Change in Egyptian Civil aviation Regulations  Change in EGYPTAIR organization or activities  Results from internal or external audit 2. Procedures and instructions will be reviewed in coordination with the concerned subsidiary company or division whenever updating is necessary. 3. Amendments should be created every 6 months and each amendment shall have its issue date. 4. The amendment may include the complete text of the revised procedure or instruction with letter “R” in the status column 5. Each amendment will be issued with a table of contents and a list of effective pages as needed. 6. The new revision records will include, the amendment revision number, dates and reason 7. The list of effective pages of the amendment or revision will include the pages numbers that have been subjected to change and the change will be marked by an aside vertical line. 8. Manual amendment will be in accordance with its development principles. 9. Amendment with pen or corrector is not permitted 10. Bulletins are issued when there is a need to revise one particular procedure, adding and cancellation of any instructions in circulars, management or government order. Information will be conquered as a bulletin review and will have a serial number (TFM bulletin 00/00/00) e.g.

TFM bulletin 01/01/2011

 All the bulletin issues will be included in the revision which will done at irregular intervals in the cases mentioned in item 1.  Bulletins / circulars validity is 90 days, if agreed should be added to TFM. If not should be canceled. 11. New edition should be introduced after the tenth revision.


REV Page

: :

0 0.7-2

0.7.4


EGYPTAIR AIRLINES

General


Commercial Sector

Manual Approval  After TFM Manual development (issue or reissue), Chairman of EGYPTAIR Airlines Company will sign the approval of the original copy of manual approval page and Manual acceptance will be accepted by head of Civil Aviation Authority

0.7.5

Manual Distribution  General Stations Manager shall maintain the original copy of TFM Manual and its revision pages at General stations management library and send a photo copy to EGYPTAIR Press to print the required copies according to the manual distribution list.  Copies of the manual or its revisions will be distributed to the users using a master distribution list, which will include the user names. The master distribution list will be kept at Standardization section. 

0.7.6

Manual Updating  Upon receipt the manual or its revision copy by the user, each manual holder will be responsible for replacing the old copies by new ones and record the new amendment or revision on the revision records page then he/ she has to return acknowledgment to Standardization section showing that the holder has revised his/her manual.

[email protected]

 The concerned director manager will 

Inform his/her subordinates of any changes in the manual contents

 If changes in manual contents after departments’ instructions ‘ the directory manager must take necessary actions to adapt the instructions, methods, training, equipment, housing, etc. to the company with the new requirements  Destroy immediately all obsolete pages of the manual and the departments’ instructions.

0.7.7

Manual Holder Commitment Each holder must read , understand and assimilate the contents of the manual provisions and he/she responsible for determining that all individuals under his/her supervision have given instructions by its contents , have access to it , and adhere to its provisions when performing work or supply service on behalf of EGYPTAIR


REV Page

: :

0 0.7-3

0.7.8


EGYPTAIR AIRLINES

General


Commercial Sector

Reference Documents 1

ECAL

EGYPTIAN CIVIL AVIATION LAW 28/1982 AS AMENDED

2

ECAR

EGYPTIAN CIVIL AVIATION REGULATIONS

3

IATA

INTERNATIONAL AIR TRANSPORT ASSOCIATION

4

ICAO

INTERNATIONAL CIVIL AVIATION ORGANIZATION

5

PSC

PASSENGER SERVICE CONFERENCE RESOLUTION

6

APT

AIR PASSENGER TARIFF

7

DGR

IATA DANGEROUS GOODS REGULATIONS

8

ULD

IATA ULD TECHNICAL MANUAL

9

AVI

IATA LIVE ANIMALS REGULATIONS

10

AACO

ARAB AIR CARRIERS ORGANIZATION

11

SHEM

SAFETY ,HEALTH AND ENVIRONMENTAL MANUAL

12

W&B

AIRCRAFT TYPES WEIGHT AND BALANCE MANUALS

13 ECSQM EGYPTAIR Corporate Safety and Quality Manual 14

OM

OPERATION MANUAL (PART A)

15

ISM

IN-FLIGHT SERVICE MANUAL

16

AHM

AIRPORT HANDLING MANUAL

17

SP

18

IOSA

19

ISAGO


SECURITY PROGRAMME IATA OPERATIONAL SAFETY AUDIT IATA SAFETY AUDIT PROGRAMME FOR GROUND OPERATION

REV Page

: :

0 0.7-4

0.7.9


EGYPTAIR AIRLINES

General


Commercial Sector

Retention of Records and / or Documents

No.

Records and/ or Documents

Kept by/ at

Minimum Retention

6.1

Users

6.2

TFM Manual / Revised pages Master Distribution List

GM library

6.3

Flight Reports

Station storage

Until Reissue: revision / Edition Until Reissue: revision / Edition One Year

6.4

Training records

6.5

Audit Records

6.6

Statistical Records

Station training section Manager Outstation Dep. & Technical office Managers Outstations / Domestic stations Managers

Till employee retirement Five years

Two years

Note:  Retention of records shall be kept not less than three months for Customer airlines.  Refer to customer airlines operation manual or representative.  Handling shall be done as per customer airlines requirement. Invalid or obsolete Document / Records  Invalid, obsolete or superseded documents/records are to be controlled.  Obsolete, invalid or superseded documentation shall be destroyed according to retention periods or marked obsolete, superseded or uncontrolled. Document/ Records identification  Documents/Records are to be identified and classified in a simple manner in every department. Maintaining Documents/Records  Station managers are responsible of taking necessary action for saving Documents/records in a safe and secure location.  Paper form records shall be saved in folders or boxes inside filing cupboard. Documents/Records protection and security  Documents/Records should not be removed from filing locations unless authorized by person in charge.  Records/Documents shall be stored in secured, concealed & protected rooms.


REV Page

: :

1 0.7-5


EGYPTAIR AIRLINES

General


Commercial Sector



REV Page

: :

1 0.7-6

0.8


EGYPTAIR AIRLINES

General


Commercial Sector

Preface The manual is divided into three PARTS (A, B, C); each PART is divided into, CHAPTERS, which are divided into SECTIONS and SUB-SECTIONS. Each page contains: -

1. the header section which comprise: A. The left portion  The company logo. B. The middle portion of:  The manual’s type.  The PART name: A or B or C.  The CHAPTER number: 0, 1…etc.  The topic addressed hereunder. C. The right portion:  The manual issuer and owner. 2. At pages the chapters are broken down into section and subsection e.g.: - - Chapter - Section - Sub-section

1.7.2

3. The footer section which comprise from top left:  The manual edition number.  The page revision number.  The date of issue.  Page number to be read as follows: 0.1-3 Where:

0 1 3

Represents the chapter number followed by full stop The section number followed by a hyphen. Is the page number of that section of the chapter.

 I.e. so each chapter is divided into sections (PARA) and the page numbers within each section begins from 1 till the end of that section and restarts at 1 again with the beginning of the next section.  In order to identify changes, additions or deletions, a vertical line is used to outline revised or newly published paragraphs on the pages.  Personnel are required to carefully take note of the change.


REV Page

: :

1 0.8-1

0.8.1


EGYPTAIR AIRLINES

General


Commercial Sector

Notification and Warning (Terminology) When using the station manual the following terms well have the meaning outlined below. WORDING

MEANING

Shall Should

Application of a rule or procedures or provision is mandatory. Means that the application of procedure or provision is recommended. Must This must be always done or observed, Necessary This is required, this is mandatory, MAY

Means that the application of a procedure or provision is optional.

Required NOTE e.g. Foreign carrier

This is necessary, this is desired to pay attention and put into consideration. As an example – such as the following or as model To refer to (customer airlines ) handled by EGYPTAIR


REV Page

: :

0 0.8-2

0.9


EGYPTAIR AIRLINES

General


Commercial Sector

System of amendment and revision

This manual will be produced in the following formats: A paper hardcopy  An electronic version vie e-mail/intranet (E-library).  An electronic version on CD Amendments should be actioned as follows:-

Format Method Amendment Distribution Acknowledgement / Paper

CD amendment

E-mail /Intranet amendment

method recording method

Pages with new pages contained in the Acknowledgement sent to amendment form shall be sent manual back to the holder Standardization section. Record of amendments sheet shall be updated in the manual New CD Old copy of the CD SHALL be Acknowledgement sent out destroyed and replaced with the form shall be sent to new copy. If the manual is back to manual downloaded /printed, the updated Standardization holder versions of the amended sections section shall be downloaded /printed and the old versions of these sections shall be deleted. e-mail If the manual is downloaded none sent /printed, the updated versions of out to the amended sections shall be manual downloaded/printed and the old holder versions of these sections shall be deleted. If the manual is only being viewed from the intranet site, no action needs to be taken.

 Each revision will be accompanied by an amendment instruction sheet to assist in carrying out page replacement or in identifying information changes, and a slip to confirm receipt.  For paper versions of the amendment, please remember to sign off this amendment on the “Record of amendments” sheet.  For CD/intranet versions of the amendment, please destroy/delete old versions as appropriate.  If you have any feedback and/or problems with this information or do not understand the instruction, please contact:

Researches and Training department: [email protected] Tell: 002-022-265-7240 002-022-265-7215 Fax: 002-022-265-7277 [email protected]


REV Page

: :

0 0.9-1


EGYPTAIR AIRLINES

General


Commercial Sector



REV Page

: :

0 0.9-2

0.10


EGYPTAIR AIRLINES

General


Commercial Sector

Organizational charts These charts reflect the Quality and Operational Safety responsibilities within STATION associated job descriptions can be found within this Manual. Managers within EGYPTAIR must ensure that reporting lines for individual staff under their control are detailed in staff job descriptions and that staff are informed of any relevant changes. In the event of a planned absence from work, the manager concerned shall identify a deputy (or deputies), and communicate throughout the management system, the delegation of safety and security responsibilities to the relevant deputy/deputies. In the event of an absence which is not planned in advance, where the absent person is unable to carry out this task, his/her direct report should assume the responsibility of selecting a deputy/deputies and communicating the information.


REV Page

: :

0 0.10-1

0.10.1



EGYPTAIR AIRLINES

General


Commercial Sector

EGYPTAIR Organizational Structure

REV Page

: :

0 0.10-2

0.10.2



EGYPTAIR AIRLINES

General


Commercial Sector

Commercial Sector Structure

REV Page

: :

0 0.10-3

0.10.3



EGYPTAIR AIRLINES

General


Commercial Sector

General Department of Stations Structure

REV Page

: :

0 0.10-4


EGYPTAIR AIRLINES

General


Commercial Sector



REV Page

: :

0 0.10-5


EGYPTAIR AIRLINES

General


Commercial Sector



REV Page

: :

0 0.10-6

0.11


EGYPTAIR AIRLINES

General


Commercial Sector

Punctuality Policy The Company has set the following priorities, in order of importance, in respect of the operation of its aircraft:1. Safety 2. Punctuality 3. Service

0.11.1

Slot application Slot allocation within Europe is controlled by the (central flow management unit) CFMU, Brussels. All regulated flights require an Estimated Off Blocks Time (EOBT). From the EOBT a CTOT (Calculated Take-Off Time) is calculated and this is normally the time given to pilots as the ‘slot’. Every effort should be made to have the aircraft safely ready to leave the gate at the EOBT in order to meet the CTOT. Where only a CTOT is issued by ATC the crew should ensure that the aircraft departs the gate to be in place to take-off at the CTOT. Tolerances on EOBT and/or CTOT are designed for ATC flexibility only and cannot be relied upon by pilots to make up for delays at the gate or in taxiing. It is not Company policy to engage in practices for slot allocations that are in breach of CFMU regulations. Neither is it acceptable to compromise safety in the interest of meeting a slot restriction. The ATC Cell/Operations Control will normally process slot applications for all flights. In exceptional circumstances pilots may be required to apply for a departure slot. In such circumstances the commander should ensure that the flight plan is filed at least two hours before the intended departure time.

0.11.2

Punctuality rules and guidelines The following rules and guidelines detail the requirements and parameters under which all relevant personnel should operate with regard to maximizing punctuality, whilst having due regard to safety, when preparing an aircraft for departure or turnaround :1. No aircraft may depart, whether on schedule or late, at the expense of any compromise to the safe departure, or conduct, of that flight. 2. All staff must ensure that their own responsibilities are properly and fully discharged in their efforts to achieve an on schedule departure.


REV Page

: :

0 0.11-1


EGYPTAIR AIRLINES

General


Commercial Sector

3. It is the collective responsibility of all involved to ensure that the aircraft is ready to depart on schedule.

4. Commanders must, whenever possible, advise the handling agent of any special requirements (wheelchair pax, unaccompanied minors, cleaning on the ground of health and safety etc.) at least 15 minutes before arrival.

4. Ground staff meeting an inbound aircraft must always be at the gate/stand to meet the aircraft on arrival and must have the stand/gate prepared to de-plane customers as soon as the doors are opened. 5. The ATA must be accurately reported to the nearest minute. The actual time of arrival is defined as the time the aircraft arrives on its parking stand with engines shut down and the anti-collision beacon switched off. 6. Customers should be disembarked as soon as the doors are opened and the necessary facilities are in place. The Dispatcher and/or station manager may enter the flight deck to liaise with the Commander only if the disembarking of the customers is not impeded. Liaison between Cabin Staff and Ground Staff should be deferred until the customers have disembarked. 7. Agents meeting the aircraft should always liaise with the commander, on arrival, as to the impact of aircraft status, slot, weather, etc., to ensure a smooth turnaround and an on schedule departure. 8. The automatic boarding procedure should be used. The automatic boarding procedure is designed to focus all parties involved in the turnaround and the expected time of the 1st passenger. The pre-determined automatic boarding times are as follows: International flights a minimum of 50 minutes prior to STD  Domestic flights a minimum of 25 minutes prior to STD

9. Standard turnaround times exist for all MS aircraft types. These standards are designed to ensure a maximum turnaround time for an aircraft that is running late. 10. The Dispatcher and/or station manager is responsible for ensuring all flights are boarded quickly and efficiently. Efforts should be made to reduce congestion as passengers board the aircraft. This should enable passengers to take their seats more quickly, enabling early decisions to be made on FTJs, which in turn should allow the aircraft doors to be closed in good time for departure.


REV Page

: :

0 0.11-2


EGYPTAIR AIRLINES

General


Commercial Sector

11. All staff involved in the turnaround of an aircraft running late should make every effort to reduce the turnaround time below the standard. There must not however, be any compromise to safety and security in such efforts. 12. It is the responsibility of the Dispatcher and/or station manager to co-ordinate and ensure that all necessary aspects of ground services and equipment are in place to achieve a smooth turnaround leading to an on schedule departure. Any difficulties must be advised to the commander and operations control (IOCC in Cairo). 13. The load sheet must be delivered to the commander not later than 5 minutes prior to STD/ETD. 14. The aircraft doors should be closed not later than 3 minutes prior to STD, to permit time for ‘pushback in all departures. 15. Should any flight (commercial or non revenue) be in a position to depart more than 15 min early, Operations Control must be contacted to grant authorization to do so as other factors may need to be taken into account in specific circumstances. 16. All relevant cockpit checks/clearances etc. should be completed by STD and the aircraft should be ready to push/taxi at STD. 17. Where aircraft are given a slot allocation boarding and pre-flight preparation should proceed as for an on schedule departure. The Commander will advise operations control and/or outstation manager of any constraining issues. Only station manager can advise if boarding should be delayed. The delay should be absorbed by remote holding, at the hold or by slow taxi, subject to ATC constraints. The commander should make an appropriate Passenger comfort (e.g. air conditioning/cabin heating) must be considered. Cabin crew to facilitate provision of passenger comfort where delay stretches to 01 hour from STD, consulting timely with ground services should this necessitate uplift of additional catering. 18. Where aircraft are delayed by weather, technical problems or other reasons, the commander will advise the Dispatcher and/or station manager of an appropriate boarding time, where possible. The Dispatcher and/or station manager must send a revised ED or NI.(Load planner may help sending such messages). 19. Flights will not be delayed to accept the late arrival of revenue customers unless their late arrival is the fault of the Company. The resultant delay will be at the discretion of the Duty Manager/Station Manager and should not normally exceed 15 minutes. 20. No flight will be delayed to accept the late arrival of staff passengers unless instructed by Operations Control and/or CEO.


REV Page

: :

0 0.11-3


EGYPTAIR AIRLINES

General


Commercial Sector

21. Fail to join (FTJ) customers and their baggage should be identified by the Dispatcher and/or station manager and offloaded in enough time to ensure an on time departure. Checked-in customers who arrive late at the aircraft through their own negligence should only be allowed to board if the acceptance of them and their baggage does not delay the flight. 22. Customers must not be accepted at check in after the published flight closure time unless in times of disruption and their acceptance will not further delay the flight. 23. The ATD must be accurately reported to the nearest minute and the reason for any delay must be stated on the departure signal. The actual time of departure is defined as the time the aircraft begins to move from its parking stand under its own power or with the aid of a push back tug. 24. When a flight is delayed the commander and Dispatcher and/or station manager should confer as to the delay reason(s) taking into account the root cause and these should be noted on the departure signal/flight report. 25. Station manager in outstations shall specify the reason for the delay. (For Cairo airport this function belongs to coordinator - IOCC).

26. Aircraft cleaning Complete removal of rubbish and basic aircraft tidying must be done upon arrival.


REV Page

: :

0 0.11-4

0.12


EGYPTAIR AIRLINES

General


Commercial Sector

Speed up the check in process Customers want short check-in times as no one likes queuing and therefore, check-in facilities are consistently under pressure. Our strategy is to reduce the pressure and inconvenience through technology and at larger airports, by providing additional ground staff to manage any queue build-up. We will, whenever possible, provide a full range of check in options such as:    


Cuss / kiosk check-in Mobile check-in WEB check-in Return check-in The City check-in (Sales Office Check-In), for business travelers.

REV Page

: :

0 0.12-1


EGYPTAIR AIRLINES

General


Commercial Sector



REV Page

: :

0 0.12-2

0.13


EGYPTAIR AIRLINES

General


Commercial Sector

EGYPTAIR’s Online / Offline Stations CITY

Country code

DCS

SITA Address

GHA Passenger agent Air Trans aviation

Ramp agent

Cargo agent

LARNACA

CY

LONDON

GB

MADRID

ES

Online Amadeus Online Amadeus UNISYS

PARIS

FR

GAETAN

BRUSSEL

BE

AXS

Full handling by BGS

BRUKL8X

GENEVA

CH

AXS

Full handling by Swiss-port

GVAKLXH

ISTANBUL

TR

AXS

Full handling by HAVAS

ISTKLXH

ATHENS

AXS SITA

Olympic Airways (OA) Full handling by Globe Ground

ATHWOOA

BERLIN

GR DE

BUDAPEST

HU

SITA

Full handling by Malev

BUDKBMA

FRANKFURT

DE

LH SYS

Lufthansa (LH)

Fraport

MÜNCHEN

DE

LH SYS

Aerogate

Munich Airport

VIENNA

AT

LH SYS

VAS

Vienna Airport (VAT)

AMSTERDAM

NL

CODECO

Penauille Serviceair

DUSELDORF

DE

CODECO

FDG

DUSAPXH

MILAN

IT

ARCO

Full handling by SEA

MXPCKMS

ROME

IT

ARCO

Full handling by ADRH

FCOCKMS

BARCELONA

ES

UNISYS

ABU DHABI

AE

Altea DCS

ACCRA

GH

ADDIS ABABA

ET

ALGIERS

DZ

AMMAN

JO


RTB Amadeus Online Amadeus

Airport Authority

LCAKKMS

World wide

Glob ground

Glob ground

Iberia (IB)

Genair

MADKRIB

AF

AF

CDGKMAF

LHRKKMS

SXFLB7X

BRQXRLH

Cargo gate

BRQXRLH VIEAPMS

Avia Tradin g

Iberia (IB)

AMSLCXH

Genair

BCNKOIB

Full handling by Abu Dhabi Airport Services

AUHLCXH

GAHCO

ACCKMXH

AVIANCE

Full handling by Ethiopian Airlines (ET)

ADDKKMS

SITA DCS

Full handling by Air Algire (AH)

ALGKKMS

RTB Amadeus

Full handling by Royal Jordanian (RJ)

AMMRCRJ

REV Page

: :

0 0.13-1


EGYPTAIR AIRLINES

General


Commercial Sector

CITY

Country code

DCS

GHA

SITA Address

ASMARA

ER

SITA DCS

Full handling by Eritrean Airlines

ASMKKB8

BAHRAIN

BH

BANGKOK

TH

BEIRUT

LB

BOMBAY

RTB Amadeus Online Amadeus Online Amadeus

Full handling by Bahrain Airport

BAHKLMS

Full handling by Thai Airways (TG)

BKKSOLH

Full handling by Middle East (ME)

BEYKKMS

IN

ARTICA

Full handling by Air India (AI)

BOMKLAI

CASABLANCA

MA

GAETAN

Ramp + Passenger handling by Royal Air Maroc (AT)

CMNKMAT

DAMASCUS

SY

SITA DCS

Full handling by Syrian Air (RB)

DAMKMRB

ALEPPO

SY

SITA DCS

Full handling by Syrian Air (RB)

ALPKMRB

DAMMAM

SA

DOHA

QA

DUBAI

AE

ENTEBE

UG

MADINAH

SA

JEDDAH

SA

JOHANNESBU RG

ZA

KANO

NG

KHARTOUM

SD

KUWAIT

KW

LAGOS

NG

LISBON

PT

MOSCOW

RU

MUSCAT

OM


Online Amadeus RTB Amadeus Mercator Online Amadeus Online Amadeus Online Amadeus RTB Amadeus Online Amadeus Online Amadeus Online Amadeus Online Amadeus TP DCS Online Amadeus Online Amadeus

UNASCO

SV

DMMKKMS

Full handling by Qatar Aviation Services

DOHKKMS

Full handling by Emirates(Danata) (EK)

DXBKLMS

Full handling by ENHAS

EBBTOMS

UNASCO

SV

MEDHJXH

Attar Travel

SV

JEDKKMS

Full handling by South African airlines (SA)

JNBKLSA

Full handling by SAHCOL

KANKKMS

Full handling by Sudan Air (SD)

KRTKKMS

Full handling by Kuwait airways (KU)

KWIKKMS

Full handling by SAHCOL

LOSKKMS

Full handling by TAP

LISKLTP

Full handling by East line Handling

DMEKRXH

Full handling by Oman Aviation Services (OAS)

MCTKKMS

REV Page

: :

0 0.13-2


EGYPTAIR AIRLINES

General


Commercial Sector

CITY

Country code

DCS

GHA

SITA Address

NAIROBI

KE

CODECO

Full handling by Kenya Airways (KQ)

NBOKRKQ

NEW YORK

US

Full handling by Swiss port

JFKKKMS

OSAKA

JP

RIYADAH

SA

SANAA

YA

SHARJA

AE

TELAVIV

IL

BENGHAZY

LY

TRIPOLI

LY

TUNIS

Online Amadeus Online Amadeus Online Amadeus Online Amadeus SITA DCS

Full handling by Japan Airlines (NH) UNASCO

SV

RUHKKMS

Full handling by Yemanin airways (IY)

SAHKKMS

Full handling by Sharjah Air Port

SHJDAXH

CARMEL LY DCS RTB Amadeus RTB Amadeus

Full handling by Elal (LY)

TLVKKCR

Full handling by Lybian airways (LN)

BENKDXH

Full handling by Lybian airways (LN)

TIPKKMS

TN

GAETAN

Full handling by Tunisian airways (TU)

TUNKTTU

TOKYO

JP

ANA SYS

Full handling by Japan Airlines (NH)

BEIJING

CN

GUANGZHOU

CN

MALTA

MT

CATANIA DAR ES SALAM KUALA LUMPUR

Full handling by Air china

PEKRRCA

Baiyun Port

CANKKMS

Sabre

Air Malta

MLAKLKM

IT

ARCO

SAC

CTAKBXH

TZ

AXS

Swiss Port

DARGP7X

MY

SITA DCS

Malaysia Airline

KULKJMH

NACO

ABVKKMS

ABUJA

NG

LUSAKA

ZM

ABIDJAN

CI

CAI

EG

LXR

EG

HBE

EG

MUH

EG


Online Amadeus Online Amadeus

RTB Amadeus RTB Amadeus RTB Amadeus

CAIKKMS LXRKKMS HBEKKMS

RTB

MUHKKMS

REV Page

: :

0 0.13-3

CITY

Country code

DCS


EGYPTAIR AIRLINES

General


Commercial Sector

SITA Address

GHA

Amadeus RMF

EG

CODECO

RMFKKMS

ATZ

EG

RTB

ATZKKMS

SSH

EG

HRG

EG

ALY

EG

ASW

EG

ABS

EG

TCP

EG

HMB

EG

AAC

EG

International

65

Domestic

14

RTB Amadeus RTB Amadeus RTB Amadeus RTB Amadeus RTB Amadeus RTB Amadeus RTB Amadeus RTB Amadeus

SSHKKMS HRGKKMS ALYKKMS ASWKKMS ABSKKMS TCPKKMS

The stations which are highlighted by yellow are expected to be online as per planned schedule.


REV Page

: :

0 0.13-4

Traffic Manual Part A Chapter 1

EGYPTAIR AIRLINES

Duties & Responsibilities

General management of stations

Commercial sector

Traffic Manual Part (A) Chapter 1 Duties & Responsibilities


REV TOC

: :

1 1


EGYPTAIR AIRLINES



Commercial sector



REV TOC

: :

1 2


EGYPTAIR AIRLINES



Commercial sector

Table of Contents Chapter 1 1.1 1.1.1 1.1.2 1.2 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 1.2.9 1.2.10 1.2.11 1.2.12 1.2.13 1.2.14 1.2.15 1.2.16 1.2.17 1.2.18 1.2.19 1.2.20 1.2.21 1.2.22 1.2.23 1.2.24 1.2.25 1.2.26 1.2.27 1.2.28 1.2.29 1.2.30 1.2.31 1.2.32 1.2.33 1.2.34 1.2.35


Duties & Responsibilities. General Co - Operation With Flight Crew Management And Control General Manager Of Stations Assistant General Manager Of Stations Assistant G.M. Of Stations For Operational And Follow Up Affairs Outstations’ Affairs Manager (HDQ) Outstation Manager (At Outstations) Outstations Affairs Staff Copy Of Service Level Agreement Domestic Stations Affairs Manager (HDQ) Domestic Station Manager Domestic Station Supervisor (HDQ) (Hall1/4) Research And Training Manger Research And Training Agents Station Manager Foreign Carriers’ Affairs Manager Foreign Carriers’ Affairs Supervisor Terminal 1 Baggage Services Manager Baggage Services Supervisor Baggage Services Agent Customer Services Manager Customer Services Agent Dispatcher Check-In Agent Transfer Supervisor Transfer Agent Arrival, Departure And Gate Agent Lead Load Planner (LLP) Load Planner (LP) Passenger Service Coordinator (PSC) Station Controller Sorting Area Supervisor Floorwalker Counter Supervisor Training Section Supervisor Station Personnel Section Supervisor Standardization And Quality Supervisor


REV TOC

1.1-1 1.1-1 1.1-6 1.2-1 1.2-2 1.2-4 1.2-6 1.2-7 1.2-9 1.2-12 1.2-13 1.2-17 1.2-18 1.2-20 1.2-22 1.2-23 1.2-24 1.2-26 1.2-28 1.2-30 1.2-31 1.2-32 1.2-34 1.2-35 1.2-38 1.2-40 1.2-42 1.2-43 1.2-44 1.2-45 1.2-47 1.2-51 1.2-53 1.2-54 1.2-56 1.2-57 1.2-58 1.2-59 1.2-60

: :

1 3


EGYPTAIR AIRLINES



Commercial sector



REV TOC

: :

1 4


EGYPTAIR AIRLINES



1.1

Duties & responsibilities.

1.1.1

General

Commercial sector

As most airlines of the world operating nearly similar aircraft type, It is only by high standard of passenger handling, smart appearance and correct behavior of staff that airlines are distinguished from one another. All stations operations personnel (traffic officers) and Ground Handling employee shall:  Closely comply with all orders from supervisors, using common sense and keep familiar with MSR regulations, instructions, procedures as well as local governmental regulations and such issued by other responsible Authorities.  Have easy access to the stations Operations Manuals relevant to their duties. All stations must maintain a manual library containing:1. EGYPTAIR Traffic Manuals PARTS A, B, and C. 2. IATA Dangerous Goods Manual 3. EGYPTAIR Ground Services Manual 4. EGYPTAIR Cargo Manuals Volumes 1, 2 and 3 5. EGYPTAIR Corporate Safety and Quality Manual (ECSQM) 6. EGYPTAIR Corporate Safety, Health and Environmental Manual (SHEM) 7. EGYPTAIR Security Program Manual 8. Other manuals as required by EGYPTAIR headquarters 9. For foreign carriers handled by MS a copy of their Operations 10. Manual (Customers Airlines) 11. Operations Specifications Manual (OPS SPECS) 12. Air Operator Certificate (AOC) 13. Certificate of Airworthiness for MS fleet 14. Emergency Response Plan(ERP) 15. Egyptian Civil Aviation Regulations/Rules (ECAR)  Report in details the operational procedures considered to be unclear, unsafe, impractical, not economic or inconsistent with specified MSR standards and could lead to accidents or incidents. EGYPTAIR has a corporate policy that supports implementation of an open reporting system throughout all areas of the organization where operations are conducted. The open reporting policy encourages personnel to report operational deficiencies to management. Reports must be handed to superior and if possible make recommendations for improvement. The station manager and superintendent shall report to stations Management (Refer to EGYPTAIR Corporate Safety, Health and Environmental Manual “SHEM")


REV Page

: :

0 1.1-1


EGYPTAIR AIRLINES



Commercial sector

 Handle with care all materials entrusted to MSR personnel whether belonging to the Company or not. The person responsible must pay for negligent or careless handling any loss or damage to MSR material or equipments.  Comply with Airport Authorities regulations. It is imperative for good COoperation between Passenger service Personnel and Governmental Agencies that such regulations are strictly observed. None adhering to such regulations will cause troubles and lead to immediate discharge from the company as well as heavy fines according to law.  The rules and regulations contained in Stations Operations Manual shall be adhered to by the relevant personnel at all times; in the event of willful or negligent disobedience to those rules and regulations the personnel concerned may become subject to disciplinary, legal or penal action. However, nothing contained in the Stations Operations Manual shall keep personnel from exercising their own best judgment during any irregularity for which the Stations Operations Manual gives no provisions.  Achieve closely with other Passenger service Personnel to ensure the highest possible standard of safety, efficiency, punctuality and passenger service

Appearance  Men must always be shaved, well dressed in clean uniforms.  Uniform portrays the image of EGYPTAIR  Uniform identifies the wearer as EGYPTAIR representative  Correct uniform, clean and in good condition must be worn at all times when on duty  The wearing of neck ties is mandatory whenever on duty.  Unauthorized alterations of uniform are not permitted, non-uniform items of clothing must not be visible when worn with uniform  Women must keep their hair short and tidy, with reasonable make-up. Minimum jewelers should be used, well dressed in clean uniforms (refer to uniform  Pullovers, if worn in winter, should be of same colour as uniform and should be worn under the jacket.  Chewing while in uniform, strictly forbidden.


REV Page

: :

0 1.1-2


EGYPTAIR AIRLINES



Commercial sector

 Do not smoke in public places when on duty. Smoking in public places (restaurants, cafeterias, etc). It is only permitted when staff is off-duty and not uniformed.  Do not hold arguments with other staff in public areas. Do not shout or raise your voice in front of passengers and public.  Do not run or rush about, when in uniform in public areas.  Do not eat snacks in public areas, at passenger counters, offices that are open to the public when on duty.  When on duty, avoid lazing or laughing during snack periods, remember that though there may be no EGYPTAIR flight movements, the passenger area is always full of other airlines' passengers, EGYPTAIR will be judged by them from your behavior.


REV Page

: :

0 1.1-3


EGYPTAIR AIRLINES



Commercial sector

Conduct Helpfulness  Helpfulness is a form of personal attention that can be offered always to all passengers specially, those who require special attention.  Whenever passengers ask for information, staff should be able to help passengers immediately with accurate information and advice. Remember always to treat our passenger as a guest. Confidence  Passengers are still little apprehensive about air travel, and by your quiet and confident behavior you can reassure your passengers that everything is under control. Efficiency  Never exaggerate causes of aircraft delays, such as weather, technical delay or even other carrier’s delay. Give the facts and if any emphasis is required, then stress on the safety aspect of the delay. Avoid always the mention of accidents or incidents to aircraft. Frankness  When giving information to passengers is sure of giving the accurate information before passing them to passengers. Use of Telephone. When answering the telephone, identify yourself and your department," EGYPTAIR, Traffic, Good... Can I help you". If the call is not for your department, have the call correctly transferred to the right department. Never answer with "HELLO ". 1. If the call is one that will require some little time to search out information, inform the caller that there will be a wait of some minutes. 2. Never leave the caller waiting on a silent telephone. 3. When the telephone call will take some times before an answer is available, explain this to the caller and offer to call back. Edition: 2 Date: Jan 2011

REV Page

: :

0 1.1-4


EGYPTAIR AIRLINES



Commercial sector

4. If the caller prefers to wait, be sure that the caller is informed that there may be some time before the reply is ready. Never say "one moment". 5. Always listen carefully to requests and if in doubt, ask for a repeat of the inquiry. 6. Do not assume to know the query before the caller has finished explaining. 7. Where the call is a complaint and it is for another department, listen to the caller and then transfer the call to the right department. 8. Do not argue with callers on telephones that can be overheard by the public, transfer the call to an office and take the call from there. 9. Do not become involved with long calls on ticket counters; promise to call back if necessary. 10. Do not hold private conversations on the telephone in public areas if you are in uniform. 11. When important passengers or delegations arrive or will arrive on a flight, do not give out such information through the telephone until permission has been given to release such information.


REV Page

: :

0 1.1-5

1.1.2


EGYPTAIR AIRLINES



Commercial sector

Co - Operation with Flight Crew

1. The Station Manager/Superintendent shall always maintain a close liaison with the Pilot In-Command of the flight or crew members delegated by him to secure a smooth and efficient CO-operation between Flight and Ground Operational Personnel. 2. The Station Manager / Superintendent shall be informed immediately by the PilotIn-Command or Dispatcher, of the possible flight operational irregularities and the reasons thereto, when these are known, Commercial Planning Section, concerned Stations and Passengers should be advised. 3. In his turn, the Station Manager / Superintendent shall keep the Pilot-In-Command informed of the possible irregularities regarding ground handling and request his decision on all problems which have influence on flight safety.


REV Page

: :

0 1.1-6

1.2


EGYPTAIR AIRLINES



Commercial sector

Management and Control

The management and control of all aspects of the MS station operations, is the responsibility of all managerial directory to ensure that all activities are conducted to the standards required by the regulatory authorities. Station management system has continuity with the corporate management system, it would include, but not be limited to, organization charts, job descriptions and other descriptive written material that defines and clearly delineates the system of authority and responsibility for ensuring operational safety and security at the station. 1.2.1 1.2.2 1.2.3 1.2.4 1.2.5 1.2.6 1.2.7 1.2.8 1.2.9 1.2.10 1.2.11 1.2.12 1.2.13 1.2.14 1.2.15 1.2.16 1.2.17 1.2.18 1.2.19

GENERAL MANAGER OF STATIONS ASSISTANT GENERAL MANAGER OF STATIONS ASSISTANT GENERAL MANAGER OF STATIONS FOR OPERATIONAL AND FOLLOW UP AFFAIRS OUTSIDE STATION AFFAIRS MANAGER (AT HDQ) OUTSIDE STATION MANAGER (AT OUTSTATIONS) OUTSIDE STATIONS AFFAIRS AGENT INSIDE STATIONS AFFAIRS MANAGER INSIDE STATION MANAGER (AT DOMESTIC STATIONS) INSIDE STATION SUPERVISOR (AT HALL 2/4) RESEARCH AND DEVELOPMENT MANAGER RESEARCH AND DEVELOPMENT AGENT STATION MANAGERS (SHIFTS) FOREIGN CARRIERS MANAGER FOREIGN CARRIERS SUPERVISOR (TBI/TB2) BAGGAGE SERVICES MANAGER BAGGAGE SERVICES SUPERVISOR BAGGAGE SERVICES AGENT CUSTOMER SERVICES MANAGER CUSTOMER SERVICES AGENT


REV Page

: :

1 1.2-1

1.2.1


EGYPTAIR AIRLINES



Commercial sector

General Manager of Stations

The General Manager of stations has the leadership and supervision over all activities in handling of passengers, baggage and cargo and he shall have appropriate qualifications and authority that is accountable for 1. Implementing of the station management system 2. Ensuring safety and security in station operations; 3. Studying and establishing procedures related to passengers and baggage handling, cargo, mail, load control, ramp handling. Updating these procedures as per industry standards and liaison with concerned EGYPTAIR departments for their implementations. 4. Performing the necessary inspection system, when needed, to ensure proper implementation of these procedures (procedures in item 04)ensuring compliance with both regulatory and internal requirements 5. Controlling the updating for the traffic manual. And keeping the master copy of the approved TFM 6. Ordering and distributing IATA, ICAO, AACO, ECAR and other publications related to stations operations, and any information relevant to operational duties. 7. Overall the training plan in conducting the necessary Airport services courses and training at out stations for EGYPTAIR and handling agents staff. 8. Establishing good and prestige relations with immigration for the benefit of smooth flow of passengers. 9. Ensuring that applicable procedures are followed in handling passengers. 10. Responsibility for the Airport services safety related matters. 11. Acts as IATA Facilitation Representative for EGYPTAIR. 12. Representing EGYPTAIR at the following meetings:      

IATA, AACO Airport handling board. Passenger Services conferences. Airport Handling and systems Group. Airport services committee. Airport services Sub-committee.

13. Reviewing the station’s staff annual report electing an recommending staff as out stations managers to VP director of the commercial sector.

the chosen

14. Adhering to company policy regarding development, improvement, services and procedures. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-2


EGYPTAIR AIRLINES



Commercial sector

15. In his absence he delegates Assistant General Stations Manager, to ensure managerial continuity is maintained. If not available he delegates the eldest of the seven Departments Managers. Such delegation of duties may be communicated throughout the management system on a short-notice basis or through a circular. 16. Contacting EGYPTAIR Airlines purchase department to purchase product acquired from external suppliers, which directly affect the safety or security of operations, meet required technical specifications prior to being utilized in the conduct of stations operations. He has the financial control.


REV Page

: :

1 1.2-3

1.2.2


EGYPTAIR AIRLINES



Commercial sector

Assistant General Manager of Stations

The assistant general manager of stations reports to and informs the general manager of stations on administrative and functional matters. He replaces the general station manager in his absence and performs the following functions: 1. Organizes the leave rosters for the staff in accordance with company regulations and labor regulations of the country. 2. Ensures that the airport staffs are receiving adequate information at the station and recommends to the general manager and research and customer services manager the required training needed. 3. Ensures that all airport staff adhered to uniform regulations. 4. Ensures that the handling of EGYPTAIR flights and all handled Carriers by EGYPTAIR are carried out in a most safe and efficient manner, as per EGYPTAIR regulations and procedures. 5. Ensures that the station agents are well familiar with all the procedures Laid down by EGYPTAIR. 6. Establishes good and prestige relations with all airport authorities and other airlines for the benefit of smooth work at the station. 7. Meets and assists the TOP VIP, CIP passengers and welcomes them on behalf of EGYPTAIR. 8. Responsible to act according the station policy and to ensure the lay-down of it by his assistance. 9. Ensures that the appropriate treatment is offered to passengers requiring special handling e.g. VIPs, CIPs, WCHR, UMs etc., as per traffic manual. 10. Ensures that applicable procedures are followed in handling passengers who have been denied boarding. 11. Solves the passenger’s problems, if any, within the area under his jurisdiction. 13. Issues all reports relating to discrepancies or improvement of work. 14. Recommends and approves the annual leave and office leave for his shift. 15. Monitors departure timings and arrange easy access of passengers to check-in counters. 16. Studies cases of delayed, route changed, amalgamated and cancelled flights with operation control center and take the appropriate decision from the commercial point of view. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-4


EGYPTAIR AIRLINES



Commercial sector

17. Ensure that all his shift activities at all areas are carried out according to rules and instructions. 18. Ensures all services at ramp are functioning as they should be (sufficient equipment’s on flights - off-loading passengers baggage is followed in handling passengers who have been denied boarding. 19. Carries out other tasks that my be assigned to him by General Manager of Stations


REV Page

: :

1 1.2-5

1.2.3


EGYPTAIR AIRLINES



Commercial sector

Assistant G.M. Of Stations For Operational And Follow Up Affairs

The assistant GMS for operational and follow up affairs reports to general manager stations and performs the following functions: 1. Co-ordinates with all station departments. 2. Carries out other similar tasks to be assigned to him. 3. Co-ordinates with domestic stations’ affairs manager, in laying down rosters for station staff. 4. Ensures the fair distributions of assignments and duties amongst station staff regarding the date of join, priorities etc. 5. Issues the assembled roster of HAJ and Omrah seasons. 6. Implementation of instructions and follow up the period of its applications with the propose of station regularity. 7. Submit reports to GMS indicating work and operating conditions as well as work regularities. 8. Participate in the station meetings in the light of available human resources number of check-in agent, load controls, dispatchers and loaders, etc. 9. Receives all foreign carriers’ (customer airlines) complaints and lays rules to solve them with the co-ordination of GMS and Ground Services management. 10. Carries out other tasks that my be assigned to him by GM


REV Page

: :

1 1.2-6

1.2.4


EGYPTAIR AIRLINES



Commercial sector

Outstations’ Affairs Manager (HDQ)

The outstation affairs manager reports to the general manager of stations. He performs the following functions: 1. Ensures and supervises that EGYPTAIR's company policy is carried out by outstations manager and/or handling agents 2. Ensures training arrangements for outstations and handling agent’s staff : Initial training prior to being assigned to perform operational duties.  Familiarization training on general provisions.  In depth training on requirements, including policies, procedures and operating practices.  Training in human factors principles.  Dangerous Goods training. (Initial and recurrent training ,on a frequency in accordance with requirements of the regulatory authority, not less than 24 months of previous training of DGR) 3. Ensures that the handling company carries out all technical and flight operations as well as other services also having a safety aspect, in accordance with EGYPTAIR's instructions. Note:In the case of absence of EGYPTAIR's instructions the handling company shall follow its own standard practices and procedures provided they comply with the applicable IATA and/or ICAO and/or Other governing rules, regulations and procedures 4. Represents the general manager of stations on the new contracts, renewing contracts of ground handling agreements at out stations. The ground handling agreement lists and describes ground handling activities (as per AHM 810 Annex A (description of services) and Annex B (location as, agreed services and charges) plus SLA (Service delivery standards which can be used as a structure for measuring the performance of ground handling service providers as described in Sub-article 5.8 of the Main Agreement of (SGHA –AHM 810.) 5. Ensures that the handling of all EGYPTAIR flights is carried out in a most safe and efficient manner, as per EGYPTAIR regulations and procedures. Ensures groundhandling agents are in contractual compliance. 6. Ensures that all EGYPTAIR manuals are kept up-to-date. And controls the manual distribution according to the official distribution list.(for Outstations). 7. Represents and participates in a productive manner at the airlines’ operations committee meetings.

8. Facilitates the duty of the EGYPTAIR ECAA inspectors visiting outstations in connection with the ramp and station facilities inspections. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-7


EGYPTAIR AIRLINES



Commercial sector

9. Organize the leave rosters for outstation managers in accordance with company regulations 10. Is responsible for  Leaves  Recruitment  Inspections  Revising the stations performance reports  Ensures ground handling agents receive current manuals and revisions on a timely basis. 11. Keep copies of the new contracts, renewed contracts of ground handling agreements at out stations Carries out other tasks that may be assigned to him. 12. Carries out other tasks that may be assigned to him by GM


REV Page

: :

1 1.2-8

1.2.5


EGYPTAIR AIRLINES



Commercial sector

Outstation Manager (at Outstations)

The outstation manager report to the Outstations affairs manager performs the following functions: 1. Ensures and supervises that EGYPTAIR’s company policy is carried out by

outstations staff and/or handling agents at their performance. 2. Ensures training arrangements for the outside station and handling agent’s staff:-.

    

Initial training prior to being assigned to perform operational duties; Familiarization training on general provisions; In depth training on requirements ,including policies, procedures and operating practices; Training in human factors principles Dangerous Goods training (Initial and recurrent training ,on a frequency in accordance with requirements of the regulatory authority, not less than 24 months of previous training of DGR)

3. Ensures that the handling company carries out all technical and flight operations

as well as other services also having a safety /security aspect, in accordance with EGYPTAIR's instructions. Note:In the case of absence of EGYPTAIR's instructions the handling company shall follow its own standard practices and procedures provided they comply with the applicable IATA and/or ICAO and/or Other governing rules, regulations and procedures 4. Represents the general manager of stations on the new contracts, renewing

contracts of ground handling agreements in out stations. The ground handling agreement lists and describes ground handling activities (as per AHM 810 Annex A (description of services) and Annex B (location s, agreed services and charges) plus SLA (Service delivery standards which can be used as a structure for measuring the performance of ground handling service providers as described in Sub-article 5.8 of the Main Agreement of (SGHA –AHM 810.) 5. Ensures that the handling of all EGYPTAIR flights is carried out in a most safe and

efficient manner, as per EGYPTAIR regulations and procedures. Ensures groundhandling agents are in contractual compliance. 6. Ensures that the station and handling agent staff are well acquainted with all

EGYPTAIR procedures laid down by all departments. Ensures handling agents have access to EqyptAir operational manuals relevant to the operations conducted by Handling Agent . 7. Ensures that all EGYPTAIR manuals are kept up-to-date. 8. Co-ordinates with the technical handling agent, and technical department or station

engineer for aircraft maintenance. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-9


EGYPTAIR AIRLINES



Commercial sector

9. Establishes good and prestige relations with all airport authorities and other airlines

for the benefit of smooth work at the station and EGYPTAIR image. 10. Represents and participates in a productive manner at the airlines’ operations

committee meetings. 11. Meets and Insures that the appropriate treatment is offered to VIPs, CIPs,

Unaccompanied passengers, minors and incapacitated on arrival and departure, as per traffic manual. 12. Assists EGYPTAIR crew as necessary during night-stop flights. 13. Supervises the efficient flow of ramp operations and aircraft ground handling carried

out by the handling agents and ensures that it is not jeopardized by the staff negligence. 14. Collects account documents of each flight from the handling agent and send them

to the financial manager at EGYPTAIR town office 15. Signs all handling charge forms and ensures that the services charged for, have

been actually rendered to each flight. 16. Informs the handling agent about any additional flights and the services needed and

notifies them about any deviations from the working table. 17. Notifies all concerned departments at the head office and district manager about

any operational changes which may affect the aircraft movement, passenger handling, runway conditions or any declared industrial disputes. 18. Ensures all ground handling functions including ramp operations, passenger

services, baggage services, cabin services, load control requirements, ground support equipment and fuel services are performed to EGYPTAIR requirements. The Outside Station Manager is the responsible authority to liaison with the appropriate management of handling agents to correct operational issues. 19. Ensures Ground Handling Agent personnel assigned to perform fuelling operations

shall have completed initial and recurrent training .Training 20. Is the Ground Handling Company responsibility. 21. Ensures that the catering of EGYPTAIR flights is carried out efficiently, and the

quality of food is according to EGYPTAIR requirements. 22. Facilitates the duty of the EGYPTAIR ECAA inspectors and /or EGYPTAIR auditors

visiting his station in connection with the ramp and station facilities inspections and/or audits. 23. Recommends to the district manager the need to engage or discharge staff of the

station excluding the expatriate from Cairo. The appointment of the new staff should be made within the limitations of the budget of the station, discharge and labour law of the country. All such engagements of discharge should be reported to the financial department and the personnel department.


REV Page

: :

1 1.2-10


EGYPTAIR AIRLINES



Commercial sector

24. Exercises when necessary disciplinary measures against airport staff according to

the terms of the corporation regulations and the labour regulations of the country. All disciplinary action taken must be reported to the district manager. 25. Organise the leave rosters for airport staff in accordance with company regulations

and labour regulations of the country. Leave granted to employees must be reported to the district manager. 26. Recommends to the district manager the granting of free transportation facilities to

airport staff in accordance with the company and IATA regulations. 27. Recommends to district manager to issue free or rebate tickets to other carriers

employees in accordance with company and IATA regulations. 28. Ensures that the airport staff is receiving adequate information and recommends to

the district manager, general manager stations and research and customer service manager the required training they need. 29. Ensures that all ramp and office equipments at the station are available and up to

the standard and kept in good working condition and safeguarded against damage and misuse. 30. Co-ordinates with district manager about station activities in order to support the

station development and sales promotion. 31. Prepares the out station budget. (Station managers at all EGYPTAIR's outstations) 32. Is responsible for

    

leaves Recruitment Inspections Issues the stations performance reports Ensures ground handling agents receive current manuals and revisions on a timely basis.

33. Carries out other tasks that may be assigned to him


REV Page

: :

1 1.2-11

1.2.6


EGYPTAIR AIRLINES



Commercial sector

Outstations Affairs Staff

1. Collects all telexes, e-mails and correspondences from outside stations. 2. Prepares the stock of documents needed for outside stations. 3. Keeps a record containing information for district managers and station managers. 4. Keeps records for training of external service providers who perform operational

duties in functions within the scope of ground handling operations for EGYPTAIR : Initial training prior to being assigned to perform operational duties;  Familiarisation training on general provisions;  In depth training on requirements ,including policies, procedures and operating practices;  Training in human factors principles  Dangerous Goods training (Initial and recurrent training ,on a frequency in accordance with requirements of the regulatory authority, not less than 24 months of previous training of DGR)

5. Keeps records for TFM distribution according to the official

distribution list

containing : Copy of telex and/or E-mail sent to outstations to collect sent manual and to send back to outside affairs dept confirmation of receiving the manual 6. Carries out other tasks that may be assigned to him


REV Page

: :

1 1.2-12

1.2.7


EGYPTAIR AIRLINES



Commercial sector

Copy of Service Level Agreement

Appendix one to Annex B MEMORANDUM OF UNDERSTANDING (MOU) ON SERVICE DELIVERY STANDARDS (Service Level Agreement) (AHM803) Between: EGYPTAIR (the Carrier) --------------------- (the Handling Company) -Shall be an integral part of the Standard Ground Handling Agreement Annex B Dated ----------,in case of any contradiction or discrepancies between this Appendix and and The “Agreement” mentioned above this Appendix shall prevail. -Concerning Service Delivery Standards for the Ground Handling Service Contracted between the two parties at Station . The Service delivery standards outlined below are subject to the Carriers operating on schedule and the factors being within the control of Handling Company. Reasonableness will be applied in the applications of the standards . At all times the delivery of Service Delivery Standards should not compromise safety procedures . 1-GENERAL

TARGET

On time performance as 100 percent of agreed targets

100%

Load sheet to be delivered by 15 minutes prior to ETD

100%

Pre-flight documentation delivered to the aircraft by 10 minutes prior ETD 100%

2-Passenger Handling Check - in All passengers should be addressed by name

100%

Premier class passengers should not queue for more than 5 minutes.

100%

Business class passengers should not queue for more than 7 minutes .

100%

Economy Class passengers should not queue for more than 10 minutes . 100% All Premier Class bags to be labeled with a red priority tag

100%

All business Class bags to be labeled with a blue priority tag .

100%

Check-in processing time to be not more than 3 minutes .

100%

Check - in counters to be open 3 hours prior to departure

100%

Number of travel document accuracy

per 1000

Check -in close out time 45 minutes prior to ETD .

100%

Passengers should be given information in regards to departure time, departure gate, boarding time and security information (when available) . 100%


REV Page

: :

1 1.2-13


EGYPTAIR AIRLINES



Commercial sector

Provide a floorwalker at all times

100%

All transit bags should be through checked to final destination where applicable

100%

Gate functions Boarding Commencement 45 minutes prior to ETD .

100%

Pre-boarding announcement to be made as per provided announcement sheet . 100% Boarding to be carried out strictly by seat rows as indicated in pre-Boarding sheet 100% All passengers requiring special assistance should be boarded first .

100%

3-RAMP HANDILNG Baggage handling Premier class / interline bags to be loaded last.

100%

Premier class / interline bags will be offloaded first and should be on the belt 15 minutes after chocks-on. And last baggage to be delivered on belt 35 minutes after chocks-on.

100%

Make transfer baggage available to the accepting carrier 30 minutes before ETD 100% No mishandled baggage.

4-FUELLING Fuelling to be completed by

minutes prior to ETD .

Documentation to be delivered by

minutes prior to ETD .

5-Cleaning Cleaning to be completed by

minutes before ETD .

6- Ramp Transportation (Cargo, Mail, Courier, collection & delivery) Cargo to be delivered to Cargo Warehouse by 30 minutes after on - Blocks 100%

Mail to be delivered to GPO by 30 minutes after on – Blocks 100% Courier bags, mail and cargo should be collected 90 minutes before ETD

100%

Passenger disembarkation to commence within 2 minutes after on - Blocks 100% Appropriate passenger transport to be available within 2 minutes before on -Blocks


REV Page

100%

: :

1 1.2-14


EGYPTAIR AIRLINES



Commercial sector

Other Service Levels Include: 01 Check - in Supervisor. 05 Check - in Agents . 01 Floorwalker . 02 Boarding gate Agents . 01 Load Controller . 02 Arrival Agents . 01 Ramp Supervisor. 01 Baggage Service Agents (LL ) . 04 - 06 Cleaning Agents. 04 - 08 Loaders. Handling Agent Staff to be: Attentive, Helpful, Warm And Friendly. Knowledgeable an Efficient. - The Carrier will monitor service levels through passenger consumer surveys, which will be Discussed with the Handling Agent . The Handling Agent will make every effort to meet the Carrier’s Standards on A Continual Basis. In the event of Service Failure or delay Attributable to the Handling Company in the performance of the services as listed in Annex (B) of the Current Ground Handling Agreement Results in either A delay or out of pocket Costs/Expenses to the Carrier Choice, the Handling Company Agrees to pay such Costs/Expenses as Compensation to the Carrier , Under no Circumstances the Handling Company will Refuse to Compensate the Carrier Date : At : For and on behalf of

Date : At : For and on behalf of

EGYPTAIR By : Name : Title : General Manager Stations

By : Name : Title :

By : Name : Title : Outstations Affairs Manager

By : Name : Title :


REV Page

: :

1 1.2-15


EGYPTAIR AIRLINES



Commercial sector

Note:

Any Delay caused by Handling Company :Description of Standards Agreed Target 0-15 min

Deduct 15% of Charge

15-30 min

Deduct 35% of Charge

More than 30 min

100%


REV Page

: :

1 1.2-16

1.2.8


EGYPTAIR AIRLINES



Commercial sector

Domestic Stations Affairs Manager (HDQ)

The domestic stations affairs manager reports to the general manager of stations, he performs the following functions: 1. Ensures the performance of general manager of stations instructions. 2. Fulfils the requirements of EGYPTAIR regulations. 3. Ensures that the handling of all EGYPTAIR flights is carried out in a most safe and efficient manner, as per EGYPTAIR regulations and procedures at domestic stations. 4. Recommends the needs of staff required for handling passengers at domestic stations. 5. Recommends and approves the annual leave and office leave of domestic station manager 6. Inspect and check the domestic stations to ensure that all-general manager stations regulations and EGYPTAIR policy is carried out, and Ensures that all EGYPTAIR manuals are kept up-to-date, and controls the manual distribution according to the official distribution list.(for Domestic stations) 7. Keep copies of the new contracts, renewed contracts of ground handling agreements foreign carriers (customer airlines) handled by EGYPTAIR.

8. Carries out other tasks that may be assigned to him by GM.


REV Page

: :

1 1.2-17

1.2.9


EGYPTAIR AIRLINES



Commercial sector

Domestic Station Manager

The domestic station manager (at every Domestic station) reports to the domestic stations affairs manager, and performs the following functions: 1. Ensures and supervises the efficient flow of aircraft handling carried out by local staff. 2. Ensures that the handling of all EGYPTAIR flights and foreign carriers handled by EGYPTAIR are carried out in a most safe and efficient manner according EGYPTAIR regulations and procedures. 3. Ensures that the station and handling agent staff are well acquainted with all EGYPTAIR procedures laid down by all departments. 4. Ensures that all EGYPTAIR /Customer Airlines manuals are kept up-to-date. 5. Co-ordinates with the technical handling agent, and technical department or station engineer for aircraft maintenance. 6. Establishes good and prestige relations with all airport authorities and other airlines for the benefit of smooth work at the station and EGYPTAIR image. 7. Represents EGYPTAIR and participates in a productive manner at the airlines operations committee meetings. (AOC is alternative for airports where no LBC exist. The AOC shall assume responsibilities of LBCs, as defined in IATA Resolution 744, and stated in AHM 20 item2.6.1) NOTE: Committee meetings are held on a periodic basis to discuss, among other issues, the safety and security of baggage handling at the airport. 8. Meets and ensures that the appropriate treatment is offered to VIPs, CIPs, Unaccompanied minors and incapacitated passengers, on arrival and departure, as per the traffic manual. 9. Assists EGYPTAIR crew as necessary during night-stop flights. 10. Signs all handling charge forms of all foreign carriers handled by EGYPTAIR and ensures that the charged for services have been actually rendered to each flight. 11. Informs the staff about any additional flights and the services needed and notifies them about any deviations from the working table

12. Notifies all concerned departments at the head office, all concerned managers at the domestic station about any operational changes which may affect the aircraft movement, passenger handling, and runway conditions.


REV Page

: :

1 1.2-18


EGYPTAIR AIRLINES



Commercial sector

13. Facilitates the duty of the EGYPTAIR ECAA inspectors visiting his station in connection with the ramp and station facilities inspections. 14. Organizes the leave rosters for airport staff in accordance with company regulations. Leave granted to employees must be reported to the district manager. 15. Ensures that the airport staff is receiving adequate information at the station and recommends to the district manager, Domestic stations affairs manager and research and passenger service manager the required training they need. 16. Ensures that all ramp and office equipments at the station are available and up to the standard and kept in good working condition and safeguarded against damage and misuse. 17. Co-ordinates with district manager about station activities in order to support the station development and sales promotion. 18. Carries out other tasks that may be assigned to him by domestic stations’ affairs manager.

19. Coordinates with reservation Manager at his station. 20. Each Domestic STM at his station is responsible for ongoing compliance with authority requirements; EGYPTAIR policy; and customer airlines instructions He is the liaison with relevant regulatory authorities, customer airlines,


REV Page

: :

1 1.2-19

1.2.10


EGYPTAIR AIRLINES



Commercial sector

Domestic Station Supervisor (HDQ) (HALL1/4)

The domestic station supervisor reports to domestic stations affairs manager and performs the following functions: 1. Ensures the G.M. of stations’ instructions are carried out. 2. Fulfils the requirements of EGYPTAIR regulations. 3. Establishes good and prestigious relations with the airport authorities for the benefit of smooth flow of passengers. 4. Facilitates passengers flow and ensures that congested areas are visited constantly and clears all bottlenecks existing in the area under his supervision. 5. Ensures that adequate services for passengers requiring special handling VIPs, ICPs, Groups, UM etc., are provided. 6. Ensures that applicable procedures are followed in handling passengers who have been denied boarding. 7. Assigns the required staff to handle passengers. 8. Recommends and approves the annual leave and office leave for shift staff. 9. Solves minor problems relating to the acceptance of passengers. 10. Briefs check-in agents of all new regulations issued either concerning tickets or travel documents’ requirements’ or visas. 11. Monitors flow in of passengers on each flight and arrange acceptance of passengers on standby, no record, and classifies them in order not to delay flights. 12. Ensures that all necessary passengers’ information are dispatched to the next station(s). 13. Reviews the numbers of available staff on duty and rosters them to deal with special assignments.

14. Ensures that checks in agents are aware of the nature of work they are assigned to perform and the procedures related to them. 15. Ensures that the check in DCS terminals and printers are checked and fully operational at the start of each shift and reports discrepancies, if any, to the concerned.


REV Page

: :

1 1.2-20


EGYPTAIR AIRLINES



Commercial sector

16. Reviews all incoming telexes and notes important events and special requirements and notifies concerned dispatchers. 17. Co-ordinates with the station manager on day-to-day basis for the required staff. 18. Anticipates the day-to-day need for handling certain situations and conducts the necessary presentation for check in agents advising them the ideal methods required to handle these situations in the best possible manner. 19. Carries out other tasks that may be assigned to him


REV Page

: :

1 1.2-21

1.2.11


EGYPTAIR AIRLINES



Commercial sector

Research and Training Manger

1. He reports to General Manager of Stations, and Exercises direct supervision of:     

Developing procedures for performance implementation. Following DCS activities. Following Foreign Carriers staff performance implementation Supervising Load Control performance(IOCC). Ensuring DCS is approved by Customer Airlines.

2. Recommends procedures EGYPTAIR’S standards.

of

customer

service

policy

complying

with

3. Participates in routine Meetings regularly held with supervisory staff from time to time, to discuss the qualification requirements for station staff, with them respectively and have them improved. 4. Studies reports and analyse deviations from company standards and ensures corrective action. 5. Follows-up the implementation of procedures, systems, rules, resolutions, circulars and orders issued during the period of its applicability. 6. Submits reports to the GMS, indicating working and operating conditions, as well as work regularity. 7. Carries-out any similar tasks to be assigned to him. 8. Approves the annual leave and office leave for staff presented from research and development department. 9. Co-ordinates with station Management for the implementation of EGYPTAIR’S regulations. 10. He has to be fully acquainted with the IATA, ICAO, AACO, ECAA, EGYPTAIR’S rules, regulations, instructions, orders as concerning any station activities. 11. Co-ordinates with International affairs management. 12. Coordinates and exchange information with Customer Airlines to ensure DCS is maintained and updated. 13. Carries out other tasks that my be assigned to him by GM


REV Page

: :

1 1.2-22

1.2.12


EGYPTAIR AIRLINES



Commercial sector

Research and Training Agents

01.

Assigns ID number and password to every user and determines his access right to the system.

02.

Conducts training courses for each level of staff (DCS).

03.

Follows up system performance and co-ordinates with concerned technical staff.

04.

Follows-up the DCS system performance to avoid any problems.

05.

Ensures that check-in agents are up-to-date with EGYPTAIR and Customer Airlines procedures and the management standing orders.

06.

Approves out stations - EDP - Departure Control systems and EGYPTAIR Semi permanent Date fed in these systems.

07.

Studies and recommends to the management the airline industry automated systems.

08.

Ensures that the all discrepancies in DCS terminals and printers that reported in the logbook, placed in departure hall 1, 2, 3. Have been looked after.

09.

Co-ordinates with other carriers for handling their flights in the system when providing the required data.

10.

Controls with training supervisor regarding the training requirements.

11. Carries out other tasks that my be assigned to him by Development manager


Researches and

REV Page

: :

1 1.2-23

1.2.13


EGYPTAIR AIRLINES



Commercial sector

Station Manager

The station manager (Five Shifts) reports to the assistant of general manager of stations and performs the following functions: 1. Ensures the performance of general manager of stations’ instructions. 2. Fulfils the requirements of EGYPTAIR regulations. 3. Establishes good and prestige relations with immigrations for the benefit of smooth flow of passengers. 4. Facilitates passengers flow and ensures that congested areas are visited constantly and clears all bottlenecks existing in the area under his supervision. 5. Ensures that adequate services for passengers requiring special handling VIPs, ICPs, Groups, UM etc., are provided. 6. Ensures that applicable procedures are followed in handling passengers who have been denied boarding. 7. Assigns the required staff to handle passengers. 8. Recommends and approves the annual leave and office leave for shift staff. 9. Solves minor problems relating to the acceptance of passengers. 10. Briefs check-in agents of all new regulations issued either concerning tickets or travel documents’ requirements or visas. 11. Monitors flow of passengers on each flight and arrange acceptance of passengers on standby, no record, and classified them in order not to cause flight delay. 12. Ensures that all necessary passengers’ information is dispatched to the next station(s). 13. Reviews the number of available staffs on duty and assign them to deal with special assignments. 14. Ensures that check in agents are aware of the nature of work they are assigned to perform and the procedures related to them. 15. Ensures that the check in DCS terminals and printers are checked and fully operational at the start of each shift and reports discrepancies, if any, to the concerned. 16. Reviews all incoming telexes and notes important events and special requirements and notifies concerned dispatchers. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-24


EGYPTAIR AIRLINES



Commercial sector

17. Co-ordinates with the transfer manager and foreign carriers superintendent, on dayto-day basis for the required staff. 18. Anticipates the day-to-day need for handling certain situations and conducts the necessary presentation for check in agents advising them 19. Reviews the checking and calibration records of baggage scales maintained by Airport Authorities in accordance with Egypt local rules and/or regulations ; to ensure scales are periodically checked and calibrated ;accuracy of baggage weight is a critical safety factor. 20. Carries out other tasks that may be assigned to him by Assistant General Manager of stations.


REV Page

: :

1 1.2-25

1.2.14


EGYPTAIR AIRLINES



Commercial sector

Foreign Carriers’ Affairs Manager

Foreign carriers’ affairs manager reports to general manager of stations and performs the following functions: 1. Recommends the traffic handling charges at Cairo airports and redraft appropriate scale of charges as practicable. 2. Maintains up to date files for EGYPTAIR ground handling agreements concluded with foreign carriers (customer airlines) 3. Follows up the standard of services rendered to foreign carriers (customer airlines) by EGYPTAIR personnel to be carried out in accordance with customer airlines instructions.; and that in case of absence of these instructions EGYPTAIR's own standard practices and procedures shall be applied provided complying with applicable IATA and/or ICAO and ECAA rules, regulations and procedures. 4. Notifies foreign carrier affairs supervisors at Cairo about any operational change which may affect the aircraft movement, passengers handling, and runway conditions. 5. Approves annual leave and office leave for all supervisors and agents in terminal 1 and 2. 6. Recommends to GMS staff rosters for terminal 1 and 2. 7. Collects flight reports for foreign carriers. 8. Controls the records of staff and their annual increments. 9. Recommends the needs of staff training requirement and arranges the on-job training courses for the implementation of foreign carriers’ procedures. 10. Cooperates with foreign carrier's (customer airlines) auditors when auditing designed services 11. Co-ordinates with airport authorities. 12. Receives all foreign carriers’ (customer airlines) complaints and lays rules to solve them with the co-ordination of GMS and Ground Services management. 13. Instructs the domestic stations with foreign carriers’ handling requirements. 14. Co-ordinates with EGYPTAIR Ground Handling Services Company regarding the services to be rendered and charges to be collected concerning other carriers and charter aircraft’s (handled by EGYPTAIR). 15. Requests the CAD permission required for all foreign carriers requirements handled by EGYPTAIR. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-26


EGYPTAIR AIRLINES



Commercial sector

16. Circulates new foreign carrier's (customer airlines) information and instructions to enable good and accurate performance and personnel proper handling 17. Follows EGYPTAIR Management and Control System for documentation and /or

records ( Records System which ensures operational records are subjected to standardized processes for:  Identification;  Legibility;  Maintenance;  Retrieval;  Retention  Protection and security;  Disposal or deletion (electronic records)  To Keep control and follow up.  Retention of records must be kept not less than three months.

Note: Refer to customer airlines operation manual or representative. Handling shall be done as per customer airlines requirements. 18. To maintain all customer airlines operations manuals in current edition, or only relevant parts of applicable manuals may be necessary; based on customer airlines requirements and the types of ground operations conducted at a specific location 19. Ensures a current edition of the Operations Manual of Customer Airlines as applicable is distributed to all appropriate operational stations locations where customer airlines are handled and to be accessible in a usable format 20. Carries out other tasks that may be assigned to him by GMS.


REV Page

: :

1 1.2-27


EGYPTAIR AIRLINES



Commercial sector

1.2.15 Foreign Carriers’ Affairs Supervisor Terminal 1 The foreign carriers’ supervisor reports to foreign carriers affairs manager and performs the following functions: 1. Ensures that counter agents are aware of the nature of work they are assigned to perform and the foreign carrier procedures relating to them. 2. Fulfils the requirements of EGYPTAIR regulations. 3. Establishes good and prestige relations with airport authorities for the benefit of smooth flow of passengers. 4. Facilitates passengers flow and ensures that congested areas are visited constantly and clear all bottlenecks existing in the area under his supervision. 5. Ensures that adequate services for passengers requiring special handling VIPs, ICPs, Groups, UM etc., are provided. 6. Ensures that applicable procedures are followed in handling passengers who have been denied boarding. 7. Assigns the required staff to handle passengers. 8. Recommends and approves the annual leave and office leave for shift staff. 9. Solves minor problems relating to the acceptance of passengers. 10. Briefs check-in agents of all new regulations issued either concerning tickets or travel documents’ requirements or visas. 11. Monitors flow of passengers on each flight and arrange acceptance of passengers on standby, no record, and arrange them in order not to delay flights. 12. Ensures that all necessary passengers’ information's are dispatched to the next station(s). 13. Reviews the number of available staffs on duty and rosters them to deal with special assignments. 14. Ensures that check-in agents are aware of the nature of work they are assigned to perform and the procedures related to their work. 15. Ensures that the check in DCS terminals and printers are checked and fully operational at the start of each shift and reports discrepancies, if any, to the concerned. 16. Reviews all incoming telexes and notes important events and special requirements and notifies concerned dispatchers. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-28


EGYPTAIR AIRLINES



Commercial sector

17. Co-ordinates with the transfer manager, and foreign carriers superintendent, on day-to-day basis for the required staff. 18. Anticipates the day-to-day need for handling certain situations and conducts the necessary presentation for check in agents advising them the ideal methods required to handle these situations in the best possible manner. 19. Ensures personnel carry out all flight operations services as well as other services having a safety aspect (ex. Load planning, load sheet, sending messages. 20. Controls the number of the available staff on each shift. 21. Ensures the check-in counters are commonly with the necessary manpower at any given time according to passengers’ numbers and the policy in opening counters for passenger’s acceptance. in accordance with carrier's (customer airlines ) instructions 22. Reviews all incoming telexes and notes important events and special requirements for foreign carriers. Customer airlines) 23. Ensures a current edition of the Operations Manual of Customer Airlines as applicable is distributed to all appropriate operational stations locations where customer airlines are handled and to be accessible in a usable form. 24. Carries out other tasks that may be assigned to him by foreign carriers’ affairs manager.


REV Page

: :

1 1.2-29

1.2.16


EGYPTAIR AIRLINES



Commercial sector

Baggage Services Manager

The baggage Services manager reports to the General Manager of Stations and performs the following functions: 1. Ensures that the staff is implementing the right procedures when introducing information in the World Tracer system about missing and found baggage. 2. Ensures the continuous follow up and tracing of all cases. 3. Recommends and arranges the required training courses for staff with Research and passenger service manager. 4. Ensures the transfer of pending cases and unclaimed baggage to the baggage stores 5. Ensures that pending cases for other carriers are transferred after one week of tracing to the concerned station manager. 6. Prepares improvement reports on various baggage discrepancies e.g. mishandled baggage, excess baggage collected, etc., 7. Solves all problems relating to discrepancies or improvement of work. 8. Approves the annual leave for the baggage services staff. 9. Ensures that all available manuals are kept up to date, accessible(hard & soft copies) in a usable format at all Baggage Service locations 10. Ensures that the baggage services staff is well aware of the newly adopted procedures and management orders. 11. Co-ordinates with ramp manager and transfer manager regarding the flow of baggage for the incoming and outgoing flights. 12. Requires out station to report all unclaimed baggage. 13. Signs all temporary compensation vouchers for those passengers whose entire baggage not received at Cairo. 14. Carries out other tasks that my be assigned to him by GM


REV Page

: :

1 1.2-30

1.2.17


EGYPTAIR AIRLINES



Commercial sector

Baggage Services Supervisor

The baggage Services supervisor reports to the baggage services manger and performs the following functions: 1. Assigns the required staff to handle incoming passengers baggage in halls 1, 2 or 3. 2. Receives all messages and notes relating to special items and relay to security department. 3. Write all reports relating to discrepancies or improvement of work. 4. Solves all minor problems relating to baggage delay, missing, damage and pilferage cases. 5. Replaces the baggage services manager in his absence. 6. Ensures that the baggage services offices at all terminals are all commonly equipped with the necessary manpower at any given time for follow up all (LL) matters. 7. Monitors the baggage services agents are serving all the incoming passengers whom have baggage irregularities upon their arrival to Cairo. 8. Briefs the baggage services agents of all new regulations issued concerning baggage services and liability. 9. Monitors the arrival timings and arrange easy and quick baggage delivery and service for every passenger. 10. Recommends and approves the annual leave and office leave for the baggage services agents. 11. Controls the number of the available staff on each shift. 12. Sends monthly baggage report concerning of baggage for outside stations or baggage services in Cairo. 13. Carries out other tasks that my be assigned to him by baggage services manager


REV Page

: :

1 1.2-31

1.2.18


EGYPTAIR AIRLINES



Commercial sector

Baggage Services Agent

The baggage services agent reports to baggage services supervisor and is responsible for the following functions: -

At Arrival Halls 1. Ensures the serviceability of conveyor belts before flight arrival and contacts concerned department at airport authorities in case repairs are needed. 2. Monitors the baggage sorting area and arrival hall (baggage claim area) upon arrival of flights to ensure the proper baggage handling, and the promptly remove of unclaimed baggage to a secure storage area. 3. Ensures that the porters assist passengers properly. 4. Assists passengers by directing them to the telephone box, immigration counters, and other offices, etc. 5. Monitors the arrival of baggage and co-ordinates with transfer section for immediate action concerning baggage. 6. In case of passengers’ complaints about baggage irregularities, the agent should check the arrival hall then fill the property 7. Carries out other tasks that may be assigned to him.

At Baggage Services Office 1. Ensures the availability of stationery and forms for the office. 2. Distributes all incoming telexes to the concerned. 3. Receives telephone calls and answers in a proper way and right information. 4. Fills the property irregularity report (PIR) properly or issue it through the baggage system. 5. Inserts all information relating to baggage irregularities in BAGTRAC, World Tracer system. 6. Receives and registers all left unclaimed baggage at arrival hall. 7. Contacts by telephone or mail the passengers who have baggage claim and inform them about any progress of each case. 8. Hands over the OHD unclaimed baggage to the baggage stores for further action. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-32


EGYPTAIR AIRLINES



Commercial sector

9. Write all reports relating to discrepancies of baggage for outside station or baggage services in Cairo. 10. Receives and answers all correspondence from passengers concerning lost, damage and pilferage cases. 11. Monitors all missing and found baggage files through BAGTRAC, World Tracer system for all EGYPTAIR stations and inserts side files in system in case file rejected by the system for error reasons. 12. Receives missing baggage files from Cairo and all out stations after ten days from the date of claim. 13. Checks all claim files received and ensures that they are complete before referring to insurance. 14. Carries out further tracing action through BAGTRAC, WorldTracer system. 15. Delivers claimed baggage to owners. 16. Transfers claim files to insurance after 21 days of claims. 17. Closes files of found cases. 18. Carries out other tasks that may be assigned to him by baggage manager.


REV Page

services

: :

1 1.2-33

1.2.19


EGYPTAIR AIRLINES



Commercial sector

Customer Services Manager Reports to general manager of stations and do the following:-

1. Adopts and performs job plans to ensure presenting the most modern methods in customer service. 2.

Develops customer service through research preparation.

3.Participates in adopting principles of internal company policy in connection with general stations management. 4.Sets an organizm for departure and arrival for Cairo and domestic stations. 5.Solves and observes customers complaints by direct, effective and tactful resolutions. 6.Monitors competitor carriers’ modern skills in customer service. 7. Co-ordinates with public relation department to assist customers requiring special handling such as VIP’s incapacitated ensuring all adequate arrangements made to guarantee the best service performance. 8. Keeps close liaison with relevant authorities. 9. Offers assistance in all customer service sites ensuring all efforts made for customer comfort. 10. Preparing periodical reports to station general manager proposing steps to dessolve service disadvantages. 11. Co-ordination with training department to develop skills of customer service staff.

12. Keeps customer service staff aware of company regulations and all procedure relating to handling customers. 13. Acts as co-coordinator among all departments regarding any claims or complaints. 14. Assigns the quality and number of required staff on each shift to ensure professional handling of customer service. 15. Prepares the necessary data analysis for inadmissible passengers, overbooking passengers, misconnection passengers, delayed flights and hand over, such records to general stations management to take the proper decision. 15. Carries out other tasks that may be assigned to him by GM.


REV Page

: :

1 1.2-34

1.2.20


EGYPTAIR AIRLINES



Commercial sector

Customer Services Agent

At Transit Area Monitor EGYPTAIR Schedule and foreign carrier (customer airline) handled by EGYPTAIR, For Departure And Arrival Flights Ensuring That: All customers from domestic to international and vice versa will connect to their flights in adequate time. In case of irregularities duties will be performed through following procedure: -

Schedule delay: 01. Initial announcement to inform passengers new schedule time and delay reason.(refer to PART A Chapter 2 Preocedures) 02. Co-ordinates with concerned departments to solve delay reasons such (integrated operation control center station operation control center loading department technical department, catering department). 03. Passengers should always be attended; by customer service agent; during delay time. 04. Meals and refreshments served according to delay time. 05. Hotels arranged in case prolonged delays. 06. Ensures surface transport available if needed. 07. Assigns delay center and EGYPTAIR customer service clipboard to meet customers’ needs. 08. Ensures airport notice board display revised time of departure. 09. Determines customers requiring special attention such as (first and business class customers medical cases, unaccompanied minors inadmissible and deportees elderly customers and pregnant ladies…etc.). 10. Checks available alternative on other EGYPTAIR flights code share partners or other foreign airlines. 11. Co-ordinates with airport authorities such as (IMMIGRATION, CUSTOMS, SECURITY, STATE SECURITY, AIRPORT DIRECTOR). 12. Checks crew working hours limitation (out stations). 13. Sends necessary teletype telexes to destination station.


REV Page

: :

1 1.2-35


EGYPTAIR AIRLINES



Commercial sector

14. Amends onward connections. 15. Checks the status of incoming customers and re-arrange booking if required.

Misconnections 1. Arranges for rerouting to customers original destination. 2. Prepares hotel accommodation and meals. 3. Endorses tickets to pool partners, code share partners, and other carriers if needed. 4. Upgrades class of travel if space is not available in the same class on EGYPTAIR alternative flights. 5. Sends duly telexes to original destination stations, enroute stations and all revised route stations. 6. Provides telephone calls to customers if necessary.

Overbooking 1. Upgrades class of travel on board same flight. 2. Arranges for hotels and meals. 3. Sends necessary telexes to customer’s original destination. 4. Arranges for booking on board first available flight. 5. Arranges for rerouting on board the earliest opportunity on EGYPTAIR or foreign carriers flights (pool partners will have priority). 6. Provides telephone calls to customers if necessary. 7. Endorses tickets to pool partners or other foreign carriers.


REV Page

: :

1 1.2-36


EGYPTAIR AIRLINES



Commercial sector

Visas Checks Visa check to all European and some Middle East, Africa, Asia and North America stations should be performed by customer service agent as double check and to reduce penalties imposed by most immigration authorities. (such visa check should be placed at time of embarkation). Note: - Customer Services Agent at different positions carries out other tasks that may be assigned to him.

At Customer Service Office 1. Prepares customer service sheet which contains information for customer requiring special handling such as (VIP‘s ,unaccompanied minors, wheel chairs, stretchers, special meals, over-booking, short connection). 2. Arranges for passport delivery for transfer customers arriving from various hotels. 3. Meets customers need out-side customs area. 4. Arranges for wait listed customer (acceptance) on the flights in co-ordination with flight dispatcher. Note: - Customer Services Agent at different positions carries out other tasks that may be assigned to him.


REV Page

: :

1 1.2-37

1.2.21


EGYPTAIR AIRLINES



Commercial sector

Dispatcher

The Dispatcher reports to the station manager on duty and performs the following functions: 1. Reviews shift logbook for any special handling required. 2. Studies and prepares his flight before opening counter (aircraft type, registration, passengers requiring special handling, booked, overbooked, upgrading and delays). 3. In case of over booking, acceptance of passengers should be according the company regulations and procedures in traffic manual. 4. Ensures that adequate services for passengers requiring special handling, attention, care, VIPs, ICPs and the appropriate messages had been sent. 5. Determines the priority of acceptance by reference to seats or weight restrictions in critical check-in situation and load limitation. 6. Ensures that departure counter is opened at appropriate timing before departure and equipped with the necessary manpower, boarding passes, and bag tags and mechanized boarding and label are fixed in printers. 7. Solves minor problems related to the acceptance of passengers out of Cairo. 8. Monitors that check-in agent accepts passengers according to PNL 9. Briefs check-in agents of all new regulations issued either concern tickets or travel documents requirements or visas. 10. Carries out all instructions and duties contained in the traffic manual most strictly. 11. Carries out other tasks that may be assigned to him by station manager. 12. Reviews the PNL and checks with the departure supervisor passengers who need special treatment or seat request. 13. Studies PNL to prepare DBC policy when overbooking occur on flight. 14. Reviews travel information manual (TIM/TIMATIC) for countries’ regulations for visas. 15. Ensures that check-in agents are aware of the nature of work they are assigned to perform and the procedures related to. 16. To be available at check-in counter three hours prior to estimated time of departure. 17. Register in DCS logbook placed in hall 1,2,3, and transfer section, all defects advised by check-in agents, and advice concerned maintenance engineer. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-38


EGYPTAIR AIRLINES



Commercial sector

18. Ensures that check-in agents are up-to-date with EGYPTAIR procedures and the management standing orders. 19. Ensures that after departure messages are sent on time and in accordance with IATA format. 20. Prepares flight reports for each flight including all information, and action taken regarding all discrepancies in details (refer to flight report volume III page 01.04.01). 21. Controls flight coupons check to eliminate discrepancies on time. 22. Presents the loadsheet that represents the actual load on the aircraft to Pilot in Command prior to flight departure.(-5 minutes to -10minutes before STD) 23. Collects a copy of the combined Load / Trim sheet from the load sheet maker (either manual or mechanized load sheet) 24. Collects a copy of the signed LIR from the load master after aircraft cargo compartments loading. 25. Co-ordinates with the loadsheet maker concerning the LMC,s in Pay load only. 26. Adds the LMCs to the combined load / trim sheet ( if any) before handed over to the pilot in command 27. Carries out other tasks that may be assigned to him by station manager


REV Page

: :

1 1.2-39

1.2.22


EGYPTAIR AIRLINES



Commercial sector

Check-In Agent

Check-in agents are the first to be met by the passenger at departure and by their courtesy, efficiency; thoughtfulness and ready assistance directly shape EGYPTAIR’S IMAGE. Check-in agent is responsible for the following functions: 1. Ensures under the overall authority and responsibility of the dispatcher, the adequate passenger services. 2. Must be aware of EGYPTAIR’S traffic procedures and the management standing orders. 3. Responsible for the counter preparation and ensures the availability of the following in case of manual procedures when system is down: Check-in signs per destination and class.  Adequate quantity of types of baggage tags.  Name labels and stickers.  Boarding cards (different types).  Immigration departure cards. 4. Ensures that departure control system terminals and printers are operational, and notify the dispatcher of any defect. 5. Reviews Travel information manual for countries’ regulations for visas. 6. Reviews the PNL and checks with the dispatcher about passengers who need special treatment or seat request. 7. To be available at check-in counter three hours prior to estimate time of departure. 8. To make sure that exact passenger has paid for the ticket that entitles him to use the air transportation and that the ticket is valid for the flight concerned and not forged. 9. Examines passenger’s identification, itinerary and destination. 10. To make sure that the passenger had confirmed reservation And reference to PNL / PNR (DCS) to his final destination. 11. To ensure that passenger has genuine travel documents that entitle him/her to travel through a transit station and/or to his/her final destination. (TIMATIC) 12. For the safety of aircraft, correct and accurate baggage weight should be inserted in system despite of any complementary free allowance given to the passenger. 13. Accepts passengers baggage and issues correct baggage tag as per destination and registers weight on appropriate flight coupon as per free baggage allowance regulations e.g. First, HORUS and economy classes, piece or weight concept. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-40


EGYPTAIR AIRLINES



Commercial sector

14. Ensures that each passenger is allowed to carry only one piece of hand baggage. 15. Charges for any excess baggage that exceeds the maximum allowance. 16. Inserts all details concerning passengers continuing their trip to a third country, if not already in the system. 17. Inserts correct passenger name exactly as mentioned on his/her ticket. 18. Issues relevant boarding card observing seating of families together, groups, infants according to extra oxygen masks, emergency exit, passengers’ desires for smoking or no smoking, aisle or window seats. 19. Gives the passenger the immigration cards and directs him/her to the immigration desk. 20. Advises passenger of the departure time, boarding time and gate direction. 21. Ensures closing time of flight as per instruction of dispatcher. 22. Collects the flight coupons and hands them over to the dispatcher. 23. Carries out other tasks that my be assigned to him by Station Manager


REV Page

: :

1 1.2-41

1.2.23


EGYPTAIR AIRLINES



Commercial sector

Transfer Supervisor

The transfer supervisor reports to station manager (shifts) and performs the following functions 1. Assigns the required staff to handle transit passengers upon arrival. 2. Receives all messages relating to transit passengers. 3. Write all reports relating to transit passengers. 4. Solves problems relating to transit passengers. 5. Must keep a keen control over the number of passengers that have been accepted for each flight during check-in process. 6. Determines the priority of acceptance of transit passengers in reference to seat, and/ or weight restrictions in critical check-in situation and load imitations in coordination with the transfer superintendent. 7. Keeps the transfer agents aware of the regulations and the consequences of the denied boarding compensation whenever exists. 8. Keeps the transfer agents aware of countries’ regulations and transit passengers categories. 9. Carries all necessary arrangements for night stop passengers in co-ordination with EGYPTAIR regulations, and airport authorities. 10. Co-ordinates with baggage services manager for transit passengers’ baggage to ensure baggage is labeled to final destination in case baggage is labelled up to Cairo only or standby. 11. Co-ordinates with transfer superintendent regarding accommodation for delayed flight passengers. 12. Ensures that interline staff are up to date with EGYPTAIR procedures and the management standing orders. 13. Ensures that transit DCS terminals and printers are checked and fully operational at the start of each shift and reports discrepancies, (if any) in the especial Logbook. 14. Establishes good and prestige relations with airport authorities for the benefit of smooth flow of passengers. 15. Controls the number of the available staff in his shifts. 16. Organise the annual leave and office leave for transfer agents. 17. Carries out other tasks that may be assigned to him by STM. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-42

1.2.24


EGYPTAIR AIRLINES



Commercial sector

Transfer Agent

The transfer agent reports to transfer supervisor and is responsible for the following functions: 1. Checks carefully the counter preparation and ensures the availability of the following, in case system down:  Check-in signs per destinations/class.  Adequate quantity of limited release tags.  Boarding cards (different types and colours if needed).  Baggage transfer labels.  Adequate quantity of transit cards. 2. Ensures that departure control system terminals and printers are operational. 3. Prepares boarding cards in advance for passengers having immediate connection flights, including pre-seating. 4. Ensures that each passenger has a valid ticket for the flight concerned and not fraud, (ticket or visa). 5. Examines passengers’ identifications, itineraries and destinations. 6. Ensures that the reservation has been made in reference to the PNL. 7. Checks passenger’s passport visa and health requirements and ensures that each passenger carries correct and valid travel documents (Timatic). 8. Ensures that excess baggage had been collected at origin station to final destination as per baggage acceptance procedure. 9. Ensures that the baggage is already transferred to final destination and to advise baggage services section to transfer baggage that wrongly labelled to Cairo or to accept the stand-by baggage. 10. Assigns seats for passengers in accordance with the latest seat allocation procedure and to issue the necessary boarding cards. 11. Prepares boarding cards for passengers having through check-in according to through check in procedure. 12. Prepares all necessary documents for passengers entitled for night stop accommodation and escorts them through the airport premises to hotel, the same applies for delayed flights in case of passengers require hotel accommodation, in co-operation with departure agents. 13. Advises airport hotel about number of night stop passengers, number of nights for each passenger, destination and meals to be offered. 14. Carries out other tasks that may be assigned to him by transfer supervisor Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-43

1.2.25


EGYPTAIR AIRLINES



Commercial sector

Arrival, Departure and Gate Agent

The Arrival, departure and gate agent is responsible for the following functions: 1. Receives all messages relating to passengers out of Cairo concerning Visas, UM, WCHR, STRC, MAA, and Incapacitated passengers. 2. Announces the flight arrival, departure, boarding and delays according to the procedures, (EGYPTAIR’S traffic manual). 3. Meets the flight upon arrival either at stand by bus or at the remote stand if available. 4. Assists special handling agent in handling passengers that require special services whenever necessary. 5. Opens the gate at the specified time and ensures that the security officers are available. 6. Checks the boarding cards and tickets for the passengers after the security check within the gate and collects bulky hand baggage against the limited release tag. 7. Starts boarding at the specified time and ensures that the immigration officer is available before boarding the flight. 8. Announces within the gate for boarding the flight and board passengers according to the boarding procedure as specified in traffic manual.(refer to 9. Advise public relations staff to escort the unaccompanied minor(s) from departure hall to aircraft until he/she is under custody of CDC (chief de cabin). 10. Ask public relations officer to escort passengers to/from the coffee shop/restaurant in case of delay flights. 11. Fulfills the requirements of EGYPTAIR,s regulations

12. Establishes good relations with airport authorities for the benefit of smooth flow of passengers 13. Revises transfer logbook for any remarks concerning passengers 14. Carries out other tasks that may be assigned to him by STM


REV Page

: :

1 1.2-44

1.2.26


EGYPTAIR AIRLINES



Commercial sector

Lead Load Planner (LLP)

A – Responsibilities A Lead Load Planner will be responsible for providing guidance and assistance to other Load Planners and will act as the primary interface with this functional unit and the IOCC Core Decision-Making Unit. 1. As a qualified Load Planner, the Lead Load Planner ensures that flights Are provided with a safe load plan while maximizing payload and that flights are planned within the proper weight and balance limitations. 2. Acts as the Load Planning operational supervisor on duty.

B – Duties The Lead Load Planner is resident in the IOCC along with the Load Planners. In addition to all of the duties that are applicable to the Load Planner, the following additional duties are assigned to the Lead Load Planner. 1. Provides shift supervision and assistance to Load Planners in solving weight and balance problems. 2. Assigns the next day’s flights to each specific Load Planners’ desks. 3. The EGYPTAIR Lead Load Planner determines how many flights each Load Planner handles per shift. 4. Load Plan Desks will be designated either National or International. 5. The flights are distributed between the National Desks and an International Desk. 6. Flight determination (National or International) will be setup by the Lead Load Planner. 7. Reassigns workload among Load Planner desks, if necessary, throughout the course of the shift. This includes assigning additional segments that result from flight interruptions (diversions) 8. Ensures to maintain copies of current DOW publications/LIR/different aircraft Types manual load sheet as back-up for the following situations: Loss of individual system  Loss of communication  Power outage etc.... 9. Ensures that daily manning requirements are met and assigns overtime as required. 10. Prepares irregularity reports. 11. Interprets and resolves airport and crew issues regarding weight and balance. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-45


EGYPTAIR AIRLINES



Commercial sector

12. Assists the weight and balance functions for extra flights such as charters and ferry flights to the Load Planner or physically works these flights as dictated by the Load Planners workload. 13. Performs daily management duties as follow:  Recommends and approves the annual leave and office leave.  Keep all available manuals up-to-date.  Reports any DCS problems to DCS section (Research and Training department)  Recommends training that must be conducted for the Load Planners.  Ensures that other carriers handling forms are correctly completed.  Conducts on-the-job training for load control staff.

14. Ensures an effective exchange of operational information and data among all load planners and loadsheet makers in IOCC:  New DOI publication  New amendment for flight data  Information about new hired and leased A/C 15. Assures that any verbal exchange of load information or data that could affect A/C weight and balance calculation is documented prior to flight departure either manually or electronically via telex. 16. Note that flights are created and open 48 hours before STD for through checkin(TCI). 17. Performs a periodic check and verification that data used by LP for weight calculations is current and correct. 18. Carries out other tasks that may be assigned to him by STM


REV Page

: :

1 1.2-46

1.2.27


EGYPTAIR AIRLINES



Commercial sector

Load Planner (LP)

A - Responsibilities 1. Load Planner assigned to perform operational functions within the load control (IOCC) must perform and complete a special training to get knowledge of all specific weight and balance aspects, loading restrictions and hold particularities pertaining to different A/C types – in order to hold a license which enables him to carry out load control functions with high proficiency (refer to chapter 5) 2. Load Planners prepare, adjust and publish the load plan for each flight (EGYPTAIR flights and Customer Airlines flights),in the event of a potential discrepancy associated with the accuracy of weight and balance figures for a flight: Relevant or requested information must be provided to the Pilot in Command  Same for Customer airline the discrepancy must be reported. 3. During the pre-departure phase of the operation, the Load Planner monitors the status of the flight by communicating with the flight crews, cargo, passenger services, load master and station operations either verbally or through computer system interface; to ensure effective coordination, easy and accurate transfer of information and data to LP communication used, by phone, thru SITA telexes and/or walky talky device, are documented prior to flight departure. 4. The information gathered from each of these sources mentioned above is used to ensure accurate reporting of takeoff weight, zero fuel weight, stabilizer trim, flaps settings, passenger count and fuel on board. 5. Ensures that each flight is planned within the proper weight and balance limitations for the particular aircraft type. Accurate weight calculation that does not exceed the structural limits of the aircraft type and accurate balance calculation that results in a center of gravity within fore and aft limits for the aircraft type based on current aircraft weight and balance data. 6. Strives to maxim the payload carried on each flight, taking into account all ECAA and EGYPTAIR regulations and policies. 7. Ensures for each flight accounting for persons travelling on Jump Seat if any. 8. Ensures that prior to issuance to the pilot-in-command, the Load sheet is checked to verify information on the Load sheet corresponds with the actual load on the aircraft to include passengers and fuel and:  All information essential to operation of the flight is included;  Maximum aircraft gross weights are not exceeded;  Weight capacity limitations for each compartment are not exceeded;  Aircraft centre-of-gravity limits are not exceeded;  Fuel figures correspond to the Zero Fuel calculation for MS flights and/or fuelling order for customers Airlines flight.


REV Page

: :

1 1.2-47


EGYPTAIR AIRLINES



Commercial sector

B - Duties and Functionalities 1. Checks aircraft type and registration for every flight. 2. Creates and activates non-scheduled flights as directed by Lead Load Planner. 3. Assemble all data relating to load (originating and en route stations). 4. Plan special loads according to restriction, maximum quantities, separation and

segregation requirements 5. Consider center of gravity parameters affecting fuel consumption 6. Receives and reviews the fuel figures from the Flight Planning System (FPS). 7. Plan load for total flight ensuring that hold maxima area are not exceeded, using the

correct designation of aircraft holds, compartments, ULDs bay and cabin section. 8. Prepares the loading instruction(LIR), taking into consideration the safety and

ensures and proper loading of baggage and cargo by using correct information and codes to identify load categories by using standard identification scheme for designating loading positions within each aircraft type; and the load for each flight is planned and positioned in the aircraft in reference to such designated positions in areas of the aircraft (Bay, Cabin, Cabin section, Compartment, Deck, Hold ) 9. Assures loading accuracy and prevent errors and to give information in connection

with ULD handling. Note: (Customer Airlines identification scheme and coding scheme are used in accordance to their requirements). 10. Coordinates with the load master in connection with the loading of the aircraft in

accordance with the loading instruction/report and using of ULD's in wide body A/C 11. Disseminates the final loading instructions 12. Make a manual pre-calculation of aircraft weight and balance .This is mandatory

for flights for which a manual loadsheet is issued (i.e. Cargo freighter.etc...) 13. Pre-calculations for flights for which Departure Control System is used, should be

made whenever aircraft weight and balance condition are expected to be close to the operational limits. Exceeding maximum structural limits of the aircraft type could result in permanent damage to the aircraft.


REV Page

: :

1 1.2-48


EGYPTAIR AIRLINES



Commercial sector

14. The load control agent's signature ,printed name or printed code on the loadsheet

certifies and confirms:  Correct Dry Operating weight and index used according to aircraft type, version, number of crew and pantry;  Correct take-off and trip fuel figures used corresponding to the zero fuel calculation  Correct entry of transit load data  Cross checking of the final load sheet against passenger closeout data and loading Instruction/Report;  Actual loading positions of dangerous goods and other special load entered on the NOTOC;  Actual total traffic load (standard/actual weight of passengers and bags) not exceeding allowed traffic load;  Balance calculation performed correctly and conditions of loaded aircraft are within prescribed limits  If any LMCs to be checked and added to LDM  Ensures for each flight accounting for persons travelling on Jump Seat, if any  Weight of EIC should be included in the cargo weight according to destination and shown as a remark on loadsheet (if any EIC is loaded)  Correct trim is determined from the accurate balance calculations and center of gravity is within fore and aft balance limits of the aircraft.  If wide body ULD's Tare weight is added to the payload calculation  If any transfer ULD’s weight must be added same as bulk load. 15. Coordinates with the load master in connection with the loading of the aircraft in

accordance with the loading instruction/report and using of ULD's in wide body A/C 16. Disseminates the final loading instructions. 17. Ensures all pre and post departure messages are sent. 18. Produces required documentation for each flight. 19. Reviews payload calculation for each flight. 20. Coordinates with other sections and determines the priority of acceptance of cargo

and payload. 21. Begins preparation of the next shift flights. (Time permitting). 22. Most load planning data is automatically input into the Load Planning System from

various systems. If data is not available, the Load Planner gathers the information and enters it manually. The Load Planner contacts the following functional groups for applicable information:  Flight Dispatcher— Flight Planning.  Captain — planned and actual conditions.  Passenger Services — Departure Control System (DCS).  Cargo (special loads and dangerous goods).  Crew Scheduler/Tracker — Crew count.  Station Operations — active runway and temperature information.


REV Page

: :

1 1.2-49


EGYPTAIR AIRLINES



Commercial sector

23. The Load Planner uses the entered data to calculate accurate information for

the following:  Takeoff weight.  Zero fuel weight.  Stabilizers trim.  Passenger count/weight.(Passenger’s weight as per MS company Policy is (Adult 79 kgs - Child 35 kgs - Infant 10 kgs) Note: (Refer to Customer Airlines requirements regarding passenger standard weight policy)  Freight weight/location.  Fuel on board.  Coordinated changes to the plan. 24. Ensures weight and balance calculations for each flight account for the Individual or cumulative weights of: Hold baggage, individual or cumulative weights that exceed normal allowances.  Gate delivery items, including individual or cumulative weights that exceed normal allowances,  Other non-normal items that must be considered in the load control process is communicated to LP either verbally or through documents, and is entered either automatically or manually it may be necessary to adjust the plan before flight departure. 25. At shift change, provides to the next person a Shift Turnover Report that contains all information relevant to the current operational situation. Reports are important because the functional duties are continuous but the personnel work in shifts. 26. Performs the Load Planning function for other airlines according to EGYPTAIR

contracts. 27. In case ballast is required to bring the center of gravity within operational

limits, LP must include all ballast data either : Hold loaded ballast  Fuel ballast for fuel ballast Pilot in Command must be informed during briefing and via the loadsheet entries. 28. Carries out other tasks that may be assigned to him by LLP


REV Page

: :

1 1.2-50

1.2.28


EGYPTAIR AIRLINES



Commercial sector

Passenger Service Coordinator (PSC)

A – Responsibilities The Passenger Service Coordinator is the IOCC's primary point of contact and has the responsibility of representing the revenue and passenger/customer convenience interests for the system as a whole. 1. Has the authority to mediate divergent plan recommendations from all stations affected by a problem and reconcile passenger revenue priorities. 2. Serves as the lOCC's primary point of contact for Airport Customer Service, Marketing and Reservations personnel (both EGYPTAIR and Other Airlines) to resolve inventory related operational problems and issues. 3. Must have hill working knowledge of the Reservations System and the Departure Control System. 4. Must have qualifications and experience of a station passenger service representative and training or experience from the Marketing Department and Revenue Management Departments. 5. Serves as a member of the IOCC Core Decision-Making Unit. Other members of the team are the Manager-on-Duty, Operations Controller, Chief Dispatcher, Maintenance Controller, and Crew Tracker. 6. The Operations Controller presents problems to the other members of the team; they suggest possible solutions. 7. Identifies problems to the Operations Controller, with full details accompanied with the possible solution. 8. Participates in ad hoc operational conference calls and represents passenger service/ revenue yield management departments on these calls. 9. Receives and manages calls from reservations/passenger service personnel when they have problems.

B – Duties 1. Works closely with the 10CC units in developing schedule disruption recovery plans. 2. Determines potential alternatives when it becomes necessary to re-accommodate passengers who have been inconvenienced due to operational problems. 3. Study and liaise with the Operations Controller, if the passengers can be accommodated on another EGYPTAIR or Other Airlines flight, so that the flight in jeopardy and the return flight can be canceled. If this plan can be accomplished, the Passenger Service Coordinator will then directs Reservations and airport Passenger Service personnel to execute these passenger service plans. 4. The relationship between the Passenger Service Coordinator and Reservations and Passenger Service personnel is reciprocal, therefore, when they have problems (such as oversales, misconnected passengers, etc.) they call the IOCC Passenger Service Coordinator for assistance. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-51


EGYPTAIR AIRLINES



Commercial sector

5. The Passenger Service Coordinator evaluates these problems and, if necessary, requests an extra section or a change to a larger aircraft.  This request is evaluated for its overall impact and then if the Passenger Service Coordinator determines that it has merit, full details are relayed to the Operations Controller.  The Passenger Service Coordinator relays the Operation Controllers decision and reasons to Passenger Service and directs reservations and airport passenger service personnel to execute these (passenger service) plans. 6. The Passenger Service Coordinator maintains a full list of phone and fax numbers (for both EGYPTAIR and Other Airlines) to include:  Passenger Service Managers (Airport.)  Station and City Managers.  Reservations Managers. 7. Maintains a duty log of activities and decisions rendered. This information is used by other shifts. This is especially useful when the situation changes and the validity of the original decision is not apparent. This information is also used at each Morning Situation Briefing. 8. At shift change, provides to the next person a Shift Turnover Report that contains all information relevant to the current operational situation. Reports are important because the functional duties are continuous but the personnel work in shifts. 9. Attends / Monitors the Daily Situation Briefing. 10. For back-up purposes maintains a list of passenger bookings planned for all

EGYPTAIR flights 11. Carries out other tasks that may be assigned to him by GMS.


REV Page

: :

1 1.2-52

1.2.29


EGYPTAIR AIRLINES



Commercial sector

Station Controller

The station control agent reports to the station manager and is responsible for the following functions: 1. Review all incoming telexes and notes important events and special requirements and advice assistant general manager and station manager too. 2. Checks all the communication equipment in the stations control office and ensures that they are serviceable. 3. Co-ordinates with all departments / sections at the airport and passes information and messages to all concerned to secure all services required for the departing and arriving aircraft. 4. Obtains aircraft registration and flight movements from operation control center. 5. Prepares and distributes the aircraft service information sheet. 6. Co-ordinates with Civil Aviation and Ground operations about aircraft parking positions. 7. Follows up and controls with the coordinator activities on the ramp. 8. Follows up with operation control center regarding delays, equipment changes, and rescheduling and route changes. 9. Keeps all sections up dated by information relating to departures and arrival timings. 10. Carries out other tasks that may be assigned to him by STM


REV Page

: :

1 1.2-53

1.2.30


EGYPTAIR AIRLINES



Commercial sector

Sorting Area Supervisor

He reports to station manager, carries out his duty at baggage sorting area between check-in counters and conveyor belts at departure hall and arrival hall and fulfills following functions: -

At departure hall:01. Coordinate with counter supervisor, dispatcher, to keep deadline policy. 02. Coordinate with baggage supervisor and loading agent to ensure the proper baggage handling and loading. 03. Monitors all operational function regarding baggage loading at departure baggage sorting area. 04. Follows loading of F/C C/C and VIP baggage and records loading position in shift loading report. 05. Completes all data and information needed in sorting area report. 06. Advises load controller (LP) and dispatcher with F/C C/C and VIP baggage position – must be mentioned on LDM and MVT. 07. Ensures loading activities are completed 45 minutes before departure time of every flight on shift. 08. Checks about the serviceability of conveyor belts at departure baggage sorting area. 09. Advises ramp controller when additional porters, equipment’s are needed. 10. Ensures the loading of late check-in baggage. 11. Writes reports’ relating to discrepancies or improvement of work. 12. Checks segregation of interline and online transfer baggage from other baggage. 13. Carries out other tasks that my be assigned to him by STM

At arrival hall: 01. Fills arrival shift sorting area sheet 02. Coordinates with arrival agent and registers information received from MVT messages about different arrival times.


REV Page

: :

1 1.2-54


EGYPTAIR AIRLINES



Commercial sector

03. Coordinates with baggage supervisor and loading agents regarding the flow of baggage for the incoming flights. 04. Monitors the arrival timings and arranges easy and quick baggage delivery. 05. Watches unloading activities and records timing of moving for the first trolley containing F/C, C/C and VIP baggage at arrival conveyor belts. 06. Ensure that the porters handle baggage properly. 07. Advises ramp controller when additional equipments are needed. 08. Ensure that signs are available and correct at arriving conveyor belts. 09. Carries out other tasks that may be assigned to him by STM


REV Page

: :

1 1.2-55

1.2.31


EGYPTAIR AIRLINES



Commercial sector

Floorwalker

His work is in front of check in counter, and reports to Station Manager and he is responsible for the following functions: 01. Checks carefully the counter and information signs For example:  PAX without baggage sign.(DROP OFF)  Late check – in.  Groups.  First class.  Business class.  Frequent flyer.  Web check in. 02. Coordinates with counter supervisor in keeping appropriate timings for opening and closing counters for check-in. 03. Ensures the implementation of queue system to keep smooth flow of passengers. 04. Facilitates passengers flow and ensures that congested areas are visited constantly and clears all bottlenecks existing in the area under his supervision. 05. Ensures that the area in front of counters is always clean and clear. 06. Monitors flow of passengers on each flight and arrange acceptance - in order not to delay the flight. 07. Establishes good and prestige relations with immigration for the benefit of smooth flow of passengers. 08. Coordinates with counter supervisor and arrange acceptance of late arriving passengers at late check – in counter. 09. Assigns the correct counter to passengers without baggage. 10. Ensures that activities at his area are carried out according to rules and instructions. 11. Ensures that applicable procedures are followed in handling passengers with special request and passengers requiring special handling by coordinating with customer services agent – counter supervisor – public relations. 12. Ensures that each passenger is allowed to carry only one piece of handbag labeled with cabin tag. 13. Ensures flight schedule sheet includes all amended in formation. 14. He reports to the station manager for any problems related to the acceptance of passengers. 15. Carries out other tasks that may be assigned to him by STM


REV Page

: :

1 1.2-56

1.2.32


EGYPTAIR AIRLINES



Commercial sector

Counter Supervisor

He carries out his work at the back of the check-in counter; He reports to the station manager and performs the following Functions: At the beginning of every shift Counter Supervisor is responsible for checking carefully counter preparation and availability of the following:01. Supervises the dispatchers and check - in - agents. 02. Studies and prepares flight schedule before opening counters (a/c type, registration PAX requiring special handling, overbooking and delays for international, domestic, foreign carriers’ flights). 03. Reviews the number of available staff on duty and assigns the required staff to handle passengers. 04. Coordinates with the floor walker manager in keeping appropriate timings for opening closing counters for check - in. 05. Assigns an agent at immigration area to obtain flight clearance. 06. Coordinates with gate supervisor about details and time for commencement of boarding. 07. Checks logbook for recommendations, upgrading etc…. 08. Checks carefully the counter preparation and ensures the availability of the following :

Adequate quantity of types of baggage tags (Thermal land normal)



Name labels and stickers



Boarding cards (Thermal land normal)



Immigration cards



DCS terminals and printers are operational (Notify any defect to be repaired).

09. Ensures that departure counter is opened at appropriate timing before departure and equipped with the necessary manpower. 10. Solves problems relating to handling procedures. 11. Ensures check - in counters are tidy and clean. 12. Coordinates with sorting area manager when closing counters and tracing the last bag. 13. Fulfils the requirements of EGYPTAIR regulations. 14. Ensures the performance of general manager of station instructions. 15. Carries out other tasks that may be assigned to him by STM


REV Page

: :

1 1.2-57

1.2.33


EGYPTAIR AIRLINES



Commercial sector

Training Section Supervisor

He reports to Researches and Training Department Manager and /or General Manager of stations and performs the following: 1. Ensures training offered fulfill the necessity for all individuals involved in all the station activities. 2. Provides training which shall ensure that personnel of external service providers are included 3. Carry out training plan which should comprise between theoretical and practical skills. 4. Shall establish and maintain programs in full compliance with the ICAO/ IATA/ EGYPTAIR regulations specially where safety is involved 5. Control updating of handouts. 6. Accomplish training settings for EGYPTAIR staff and / or external providers such as: Outsourced to dedicated classroom;  By a visiting instructor;  Performed by instructors or from a corporate training and organizational development department. 7. Provides continuous training improvement by reviewing of all curriculums, completed tests at least annually. 8. Publishes annually, the results of the continuous improvement program to all applicable management personnel. 9. Keeps records for each trainee (till trainee retirement) and shall be the responsible authority to provide retention, identification, storage, protection, retrieval and disposition processes for all training records. 10. Responsible to follow-up, download and update IATA Dangerous Good Regulations (DGR) from the IATA site every week and to print and distribute any amendments to the concerned departments. 11. Carries out other tasks that may be assigned to him by GMS.


REV Page

: :

1 1.2-58

1.2.34


EGYPTAIR AIRLINES



Commercial sector

Station Personnel Section Supervisor

The station personnel section supervisor is subject to the direct supervision by the General manger of stations performs the following administrative functions: 1. Co-ordinates with Personnel management regarding regulations and any other joint matters. 2. Controls the records of staff and their annual leave and deliver them to timekeeper against signature. 3. Keeps the records of staff and their annual increments. 4. Controls and records the staff annual leave and delivers them to time keeper against signature. 5. Controls and records training courses for staff in co-ordination with their heads of sections and research and customers services management. 6. Implementation of the systems, rules, resolutions, circulars, and orders issued by the organisation and administration management. 7. Provides the station management with personnel’s particulars as shown in their files and records. 8. Implements schemes, social care and various activities for the management’s personnel. 9. Keeping records pertaining to the management. 10. Reception of the staff annual reports, following-up of their completion and returning them to the administration affairs. 11. Preparing of daily punctuality reports, checking them, and reporting on the absentees in compliance with the provisions of law and the regulations of the organisation. 12. Keeping of records concerning all types of achievements as well as penalties, as concerning the management personnel. 13. Establishment of mission service files for the management personnel and keeping of documents relating to them. 14. Reporting any changes taking place in the particulars of the management personnel. 15. Meets all newly appointed employees and familiarise them with the airport premises, duties and organisation of sections, then aligns them at sections where needed. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.2-59


EGYPTAIR AIRLINES



Commercial sector

16. Receives and distributes staff pay slips and checks. 17. Controls the distribution of the requested monthly stationery orders

18. Carries out other tasks that may be assigned to him by GM

1.2.35

Standardization and quality supervisor

1. Prepares distribution list for all ISO documents. 2. Arranges all documents, procedures, work forms according to ISO format. 3. Amends all documents as per each department’s requirements. 4. Updates all documents, manuals, certificates and ensure receiving by official signed letter or e-mail according to distribution list. 5. Standardizes and publish station polices, goals, vision and mission. 6. Standardizes and follow up all published documents according to brand requirements.


REV Page

: :

1 1.2-60

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Traffic Manual Part (A) Chapter 2 Procedures


REV TOC

: :

1 1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV TOC

: :

1 2

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Table of Contents Chapter 2 2.1 2.1.1 2.1.2 2.1.3 2.2 2.3 2.4 2.4.1 2.4.2 2.4.3 2.4.4 2.5 2.5.1 2.5.2 2.6 2.7 2.7.1 2.8 2.8.1 2.8.2 2.9 2.9.1 2.9.2 2.9.3 2.9.4 2.9.5 2.10 2.11 2.11.1 2.11.2 2.11.3 2.11.4 2.11.5 2.12 2.13 2.13.1 2.14 2.14.1 2.14.2 2.14.3 2.14.4 2.15 2.15.1 2.15.2 2.16

Procedures

Procedures Deadline Ground Handling Times Minimum Connecting Time Denied Boarding Compensation (DBC) Tickets booked but not listed Priority Standby Reasons Procedures Star priority standby Lists showing standby commercial Airport announcements Boarding announcement Delay announcement Boarding procedures DCS system down System down during check-in Airport lounges Definitions Lounge access policy Premium customers identification Premium customers handling Star alliance gold and silver indicator Premium customers benefits Priority bag tag attachment example Frequent flyer identification (DCS) Order of passengers offloading Compensations Goodwill compensation Interim baggage compensations cancellation compensation Delay Downgrading Passengers complaints Through check-in (tci) Applicable procedures Advanced passenger information (api) API - advanced passenger information APIS quick query (aqq) Secure flight (aqq us) Advanced passenger processing (app) Extra oxygen Therapeutic oxygen Portable oxygen concentrators Check-in counter preparation


2.1-1 2.1-1 2.1-3 2.1-4 2.2-1 2.3-1 2.4-1 2.4-1 2.4-1 2.4-2 2.4-4 2.5-1 2.5-1 2.5-2 2.6-1 2.7-1 2.7-1 2.8-1 2.8-1 2.8-2 2.9-1 2.9-1 2.9-1 2.9-2 2.9-3 2.9-4 2.10-1 2.11-1 2.11-1 2.11-3 2.11-4 2.11-6 2.11-7 2.12-1 2.13-1 2.13-1 2.14-1 2.14-1 2.14-3 2.14-6 2.14-10 2.15-1 2.15-1 2.15-2 2.16-1 REV TOC

: :

1 3

Traffic Manual

2.16.1 2.16.2 2.17 2.18 2.19 2.20

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Check-in agent Counter supervisor Check list for station managers on their new position Handling of dangerous goods shipments Manual check-in & check-out forms New DOT rules for passenger rights and carrier responsibilities


2.16-1 2.16-2 2.17-1 2.18-1 2.19-1 2.20-1

REV TOC

: :

1 4

Traffic Manual

2.1

Procedures

2.1.1

Deadline

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


01 - Deadline 1. A deadline is a fixed time for the purpose of safeguarding punctual departure times, after which no more commercial load (passengers, cargo and mail) will be accepted for transportation. 2. Deadline has been introduced at all airports in order to enable personnel to complete documentation and handling of the aircraft in good time prior to scheduled departure time. 3. Check-in time limits Passengers must present themselves at the airport of departure for the check-in at the time fixed by EGYPTAIR or, if no time fixed, sufficiently in advance of scheduled flight departure on which the passengers holds a reservation. to permit completion of formalities and departure procedures .If the passengers fail to arrive in time at EGYPTAIR's check-in location space reserved may be cancelled.. Departure will not be delayed for passengers arriving too late. 4. Arriving late at the airport check-in. Passengers are not accepted for transportation if they present themselves at the Airport Check-In Counters after deadline. NOTE: -

Exceptions may be made if: The acceptance of passengers after deadline will not cause a departure delay.  A very important customer called up the station in advance announcing a short delay and acceptance was confirmed  The passenger obviously presented himself at the check-in counter on time, yet due to queuing up the deadline was shortly passed  Further exceptions disregarding deadline, may only be allowed by the Station Manager or agent in charge.


REV Page

: :

0 2.1-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


02 - Deadline for passengers. At Stations in A.R.E. 1. For International Flights: 60 minutes to scheduled departure. 2. For Domestic Flights: 30 minutes to scheduled departure

At outstations Deadlines are to be fixed locally. The local condition shall thereby be taken into consideration.

03 - Deadline for cargo. Cargo to be loaded into an aircraft shall be at least two hours before scheduled departure for international flights and 30 minutes for domestic flights.

04 - Deadline for civil mail. The fixed deadline for mail is 15 minutes. Considering that the allotted times are maximum times and each section will be ready earlier, specially with transit flights which arrive late, the transit time should be minimized to the earliest possible E.T.D.


REV Page

: :

0 2.1-2

Traffic Manual

2.1.2

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Ground Handling Times

01 – General 1. To ensure that each section's duties can be performed within the time available, close liaison must be maintained between them. 2. The person in charge of handling the flight should check the progress of each section, and there must be adequate supervision on all duties in order to take any necessary action to prevent delays. 3. An arrangement must be made for the good co-ordination between Ramp and Station, so that Staff should be aware of the progress of duties at the aircraft to be able to take necessary action and/or boarding passengers in proper time.

02 - Time Schedule 1. Each section should prepare a time schedule setting out the duties of each section and the time limited for completion of each task. This should be done separately for each type of flight. 2. The coordinator can thus make a running check, for each section as to the progress of handling and the possibility of delay. 3. If any duty cannot be completed by the assigned time this must be reported immediately to the coordinator, and if the delay is unavoidable, warning should be given to the Captain and Staff in sufficient time, to hold passengers in the Terminal Building. 03 - Earlier Departure When EGYPTAIR passenger flights arrive within a short time of each other, they should be handled in order not to cause delay to the on-schedule flight, unless there is some operational reasons for giving priority to the delayed aircraft such as deteriorating weather at its next port of call. In this case, circumstances must be explained to the passengers and Captain of the other aircraft. It is permitted for operational reasons; earlier departure up to 15 minutes ahead of S.T.D. could be agreed with the Captain without affecting the commercial load.


REV Page

: :

0 2.1-3

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


2.1.3 Minimum Connecting Time

 MINIMUM CONNECTING TIME (MCT) INTERVAL means the shortest time interval required in order to transfer a passenger and his luggage from one flight to a connecting flight, in a specific location or metropolitan area.  Intermodal connections involving a railway service shall be only considered if such railway service has been assigned an airline flight number.  To display the minimum connecting time for any city or airport (for example FRA), enter the following entry (in UR mode): o DMFRA  The response will display minimum connecting time for: o o o o

D/D D/I I/D I/I


(Domestic / Domestic) (Domestic / International) (International / Domestic) (International / International)

REV Page

: :

1 2.1-4

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

1 2.1-5

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

1 2.1-6

Traffic Manual

2.2

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Denied Boarding Compensation (DBC)

Introduction and policy Overview

As certain percentage of customers with confirmed reservation does not show up for travel, they are known as "No Shows". MS overbook the flights to compensate for those "No Shows". In such cases MS offers passengers who are willing and flexible in their travel schedule, the opportunity to travel on a later flight to receive a Denied Boarding MCO which will be good for travel in the class of travel in which they have been denied boarded.

The economic benefits of the overbooking include:  Increased seat availability  More passengers have access to the flight of first choice  The overall cost of travel is reduced through the more efficient use of airline seats  Increase annual revenue  Conserve cash flow through the use of compensation MCO's other than where in compliance with Government regulations


REV Page

: :

0 2.2-1

Traffic Manual

2.2.1

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Application

Requirements in order to qualify for a Denied Boarding MCO the D.B.C. shall be applicable to passengers meeting the following categories:  When a passenger is holding a confirmed reservation on a the ticket and PNL and EGYPTAIR Airlines cannot accommodate the passenger on the flight due to the flight being oversold  The passenger has complied with EGYPTAIR Airline's travel rules and regulations and has presented himself at check-in time prior to flight closure:o 30 Minutes - Domestic o 60 Minutes – International  The planned aircraft capacity is reduced for reasons outside the control of EGYPTAIR Airlines (Example: technical and safety reasons)  Properly documented, holding necessary lawful and valid travel documents.

Passengers will not be eligible for Denied Boarding Compensation when any of the following apply:  Passenger fails to comply with EGYPTAIR Airlines check-in time.

 The passenger fails to board at gate in the stipulated time.

 The passenger appears to be intoxicated, under the influence of a controlled substance or cannot travel because of medical reasons.  The passenger travelling “free” of charge on rebate (AD) or (ID) tickets. 

The passenger refuses to subject themselves to EGYPTAIR Airlines and Airport Security Procedures.


REV Page

: :

0 2.2-2

Traffic Manual

2.2.2

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Compensation

Compensation is offered in the form of a Denied Boarding MCO or cash where international Government law applies. Compensation is as a service recovery offered for:DENIED BOARDING, DOWNGRADING LIMITATION, OPERATIONAL REASONS

due

Aircraft

change,

WEIGHT

If cash payment, then to be finalized at board point where international Government law applies If a passenger has to overnight, MS is liable for:  The cost of a telephone call/telex or fax message to the destination  Meals

2.2.3

Terms and Conditions of the Denied Boarding MCO

 Denied boarding occurs when a passenger has been denied access to an oversold scheduled flight for which they have a valid ticket and a confirmed reservation.  Passengers are denied boarded in the cabin of travel for which they are booked and qualify for a voucher in the same cabin for which they have been denied boarding Passengers will be accommodated on next flight and not next available flight.  Denied Boarding MCO's are not redeemable for cash and cannot be used in a higher class of travel using EGYPTAIR PLUS, cash or credit card.  Passengers will be accommodated on next fight and not next available flight.  Denied Boarding MCO's must be redeemed and travel completed within 365 days (system range) from date of issue of the voucher.  Denied Boarding MCO's are subject to and passengers are responsible for, taxes and / or charges including, but limited to, airport and departure taxes, passengers facility charges, governmental inspection fees, security and similar charge  Denied Boarding MCO's are non – transferable.  A Denied Boarding MCO may not be used on code share flights IF EGYPTAIR is Marketing carrier.  Denied Boarding MCO's may not be purchased, sold or bartered for cash.  Denied Boarding MCO's issued by EGYPTAIR which is under suspicion of having been purchased, sold or obtained in this manner, will be invalid and may be confiscated. Any contravention of these terms and conditions will render the passenger or individual involved for damage including, but not limited to legal costs.


REV Page

: :

1 2.2-3

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


 All travel is subjected to EGYPTAIR's General Conditions of Carriage for Passengers and Baggage  If the original Denied Boarding MCO is lost, stolen or for whatever reason cannot be produced at Passenger Ticketing and Sales office of EGYPTAIR at the time of exchange for a free ticket, a replacement MCO will not be issued  A passenger in possession of any Denied Boarding MCO (domestic, regional & international) may use or change for travel on any routes of EGYPTAIR.  The ticketing agent must endorse the tickets in the ENDORSEMENT BOX with the wording "DENIED BOARDING TICKET".  A passenger travelling on a EGYPTAIR PLUS confirmed free ticket may be solicited and denied boarding in any cabin of travel and shall receive a Denied Boarding MCO free ticket in the cabin of travel that he / she has been denied boarding All airport taxes and related fees are for the passenger's account.  A Prepaid Ticket Advice may not be issued in exchange for a Denied Boarding MCO, as the original Denied Boarding MCO must be present at time of ticketing  Passengers downgraded on a specific flight due to an oversold situation in First and Business class will be eligible to a Denied Boarding MCO. (See Downgrade Policy)  Passengers in possession of Industry and Agency confirmed discount tickets (ID & AD) that are offloaded to accommodate full fare passengers would not be eligible for a Denied Boarding MCO.  Issuing of tickets against a Denied Boarding MCO can only be done by EGYPTAIR and appointed GSA's. Travel agents cannot issue tickets. REMEMBER:  Once the ticket has been issued in exchange for the MCO a date change may be done or the passenger may go on standby.  A reissue for a route change is not permitted. Misconnection caused by denying boarding – use the following procedure:1. Check connecting flight is on time and therefore a definite misconnect 2. Rebook passenger on best available connections from your airport. 3. Through check where possible to their final destination. 4. Assess amount of DBC to be paid (refer to tables) taking into account the entire journey.


REV Page

: :

1 2.2-4

Traffic Manual

2.2.4

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Compensations for the denied boarding

Compensation is offered in the form of a Denied Boarding MCO.

A-In case passengers are offered re-routing to their final destination on an alternative flight, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked by : EU Countries according to EC regulation 261/2004 Distance

Arrival Time

Non- EU countries all over the world**

Amount

Distance

Arrival Time

MCO Non- ref

MCO Refundable

Up to Six hours later

USD 40

USD 30

1

Flights Of 1500 Kilometers Or Less

Two hours later

EUR125

1

Flights up to 3 hours

2

Flights between 1500 and 3500 kilometers

Three hours later

EUR200

2

Flights from 3 hours up to 5 hours

USD50

USD40

3

Any fligts not covered in 1&2

Four hours later

EUR 300

3

Flights more than 5 hours

USD75

USD60

B-

Compensations to Passengers failed to arrive to their final destination before 6 hours of original arrival time:

EU Countries according to EC regulation 261/2004 * Distance

Non- EU countries all over the world**

Amount

Distance

MCO Non- ref

MCO Refundable

1


EUR 250

1

Flights up to 3 hours

USD 80

USD 40

2


EUR 400

2


USD100

USD50

3

Any fligts not covered in 1&2

EUR 600

3


USD150

USD75

* EU compensation applies from European Airports operated by EGYPTAIR only NOT from Egyptians Airports.

** compensation for Non- EU countries worldwide will be in the form of non refundable MCO valid for issuance of tickets on MS only , excess baggage or refundable MCO's in the mention above amounts .


REV Page

: :

0 2.2-5

Traffic Manual

2.2.5

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Denied Boarding Procedures Pre Check-In Procedures

The following procedures should be implemented at CAIRO & Outstations, unless local rules dictate otherwise. A study headed by the duty-manager and dispatchers, should be held to revise the overbooked flights according to the PNL received in order to decide if volunteers are required and the number of such volunteers. A supervisor shall be assigned to handle overbooked flights where voluntary denied boarding passengers need to be identified and selected. The assigned supervisor should observe the following: 1. Approaching the selected passengers in a nice way while they are in check-in, explaining the situation and asking for volunteers.

line for

1. When volunteers are identified:  A boarding pass for the original flight should be issued for the passenger, and kept with the supervisor.  Bags to be labeled with stand-by tags to the final destination and processed to the baggage sorting area.  Those volunteers should be asked together in a special area for easy and smooth handling.  Alternative flight reservation and new ticket with the new routing should be prepared and booked to the final destination “including hotel accommodation and transportation, if needed”.

Note: No wait-listed passenger should be accepted on this flight in lieu of the volunteer passenger.  Offload the volunteer passenger and allocate the seat to another passenger.  The special form should be completed and signed by the passenger. (specimen form B)  The form should include the passenger’s name, flight number, and class of service, date sector and signature of the duty departure manager. (Specimen attached).


REV Page

: :

0 2.2-6

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


 To protect seats for passengers requiring special attention e.g.     

INCAPACITATED PASSENGERS. UNACCOMPANIED MINORS. V.I.Ps, CIPs. DEADHEAD CREW, TO OPERATE OTHER FLIGHTS. PASSENGERS WITH ONWARD CONNECTION.

 Passengers holding rebate/reduced tickets should be accepted last. If seats are available.

If the economy class is overbooked Upgrade the following categories of passengers to the higher class [C or F): Following Star Alliance acceptance priority order then:1. 2. 3. 4.

Free/service ticketed passengers. Passenger travelling short sector. Individual passengers. Avoid upgrading passengers accompanied by infants or children.

If the business class is overbooked 1. 2. 3. 4.

Downgrade free-ticketed passengers. Economy class fare paying passengers to be accepted in Y class. Block first row in Y class for such passengers. Upgrade passengers to f class if seats are available as per item NR 4 above.

If the first class is overbooked 1. Downgrade free-ticketed passengers. 2. Passengers paying (c class or y class) fare should be downgraded. 3. Before you start check-in protect seats for V.I.P., CIP and incapacitated passengers. 4. Block first row in c class for downgraded passengers. In all cases free baggage allowance is based on fare paid not class used. Upgraded passengers are not entitled to use F/C lounge


REV Page

: :

0 2.2-7

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


At Closing Time If this volunteer’s seat is not needed At the closing time of the flight, if this volunteer passenger’s seat is not needed: 1. The passenger should be informed accordingly. 2. The supervisor should thank the passenger and assist him/her to the gate of his/her original flight. 3. Cancel the stand-by tags and ensure that the baggage is loaded on the aircraft to its final destination. Note: In this case no compensation is to be offered If the volunteer’s seat is needed 1. Offload the volunteer passenger and allocate the seat to another passenger. 2. The special form should be completed and signed by the passenger. (Specimen form B) 3. The form should include the passenger’s name, flight number, and class of service, date sector and signature of the duty departure manager. (Specimen attached).

A re-routed ticket should he provided

MCO according to compensation rules to be issued by assigned agent and offered to passenger, indicating the reason for voluntary and involuntary denied boarding.

A copy of passenger's passport or ID is to be attached to the signed form completed by Customer Services agent and sent to sales agent to issue MCO.

A log-book for all DBC should be kept at each station, indicating flight numbers and names of voluntary and involuntary denied boarding passengers, whereby a monthly report should be completed by Head of Customer Services at the end of each month and to be sent to the following Departments: General Station Manager  Head of Yield Dept


REV Page

: :

0 2.2-8

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


1. In case the passenger agrees to fly to his destination With the next EGYPTAIR flight and that flight departs within 24 hours, book passenger and provide him with hotel accommodation and ground transportation and inform his station of destination about his arrival details. 2. In case the passenger agrees to fly to his destination via any other route:  Arrange new booking up to his destination.  Reissue his ticket involuntarily the longest sector on EGYPTAIR if possible.

3. In case there is a very short time for re-issuance then send to the new intermediate point:  Passenger name.  Ticket NR.  Class of service.  Baggage details excess baggage ticket NR. If any.  Old route.  New route. For the purposes of issuing FIM, thin send the passengers’ new arrival details to his original destination. 4. In case passenger refuses the above mentioned solution  Book the passenger on any other carrier to his destination  Endorse his ticket to that carrier  Send his new arrival details to his original destination Note: - MS ticketing officers (or assigned staff) may create DBC Reservation and issue the tickets against DBC MCO. The passenger is liable for all taxes, fees and changes to be paid by cash or credit card at point of ticketing


REV Page

: :

0 2.2-9

Traffic Manual

2.2.6

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Denied Boarding Compensation (DBC) forms (FORM A)

MSC/STAT-F-01


REV Page

: :

0 2.2-10

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


(FORM B )

MSC/STAT-F-09


REV Page

: :

0 2.2-11

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


(FORM C )

MSC/STAT-F-53


REV Page

: :

0 2.2-12

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


(FORM D)

MSC/STAT-F-23

MSC/STAT-F-24


REV Page

: :

0 2.2-13

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

0 2.2-14

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

0 2.2-15

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

0 2.2-16

Traffic Manual

2.3

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Tickets Booked but Not Listed After searching carefully for the passenger name and you are sure that he is not listed, then: 01] In case there is available seats accept the passenger and do not inform him that he was not listed. 02] In case there is no available seat: A] Accept the passenger in possession of EGYPTAIR ticket on the higher class if possible. B] Keep his ticket and boarding pass and ask him to complete his immigration formalities, at the check-in closing time you may accept him on his original class or keep him on the new class according to the actual situation. C] Inform the passenger that there is a discrepancy in his reservation and you will accept him immediately as standby to keep his priority keep his documents until the (check-in) counter closing time then apply the standby acceptance procedures. D] Passengers in possession of other airline tickets will be entered as standbys after explaining the situation to them.


REV Page

: :

0 2.3-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

0 2.3-2

Traffic Manual

2.4

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Priority Standby Handling of standby passengers should be at separate counters and by qualified senior staff.

2.4.1

Reasons 1. Some passengers prefer to show up at the airport without booking, looking forward to assistance or availability. 2. Some fares don’t permit the passenger for booking. 3. Staff travelling on standby basis (SA). 4. Overbooking on other flights to the same destination.

2.4.2

Procedures 1. Standby highest priority should be given to premium passengers then to confirmed and listed on other flights who presented themselves to travel on time properly documented but due to overbooking were not accepted on their original flights. 2. Priority to passengers to complete a family or group. 3. Priority to passengers confirmed but not listed on same flight. 4. Validity of passenger’s entry visa should be taken into consideration. 5. Preference to passengers travelling longer sector if seats are available all through to final destination. 6. Frequency of flights to destination. Should be taken into account e.g. ABJ passenger has higher priority than Los passenger does. 7. Standby passengers baggage may be released from check in area, standby label may be used to avoid forwarding to the aircraft. 8. Stand by passenger’s documents must be thoroughly checked.


REV Page

: :

0 2.4-1

Traffic Manual

2.4.3

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Star Priority Standby

Procedures Priority standby is available for the following customers;-

 Star Alliance gold  Star Alliance silver  When customers present themselves at the check-in desk, their name should be entered into the check-in system on standby basis.  At flight closure, SBY customers who are to be accepted for travel should be all called forward by name at gate side and offered available seat, strictly in accordance with their position on the SBY list.  Once accepted the customer should then offered, when possible a choice of seat and their baggage tagged in manual manner.  Any SBY registered as SBY, who fails to be accepted, must be advised of the next available service to their destination. There are 02 cases:1. Case one: if booked on Y/C and SBY on C/C will checked as normal, adding V-edit to his record.  Process for clearing standby list with Star Alliance Following this order;: Order of priority the standby list should be (within the same cabin class)       

Carrier’s Gold Star Alliance Gold Carrier’s Silver Star Alliance Silver Other… (OAL) EX. Line NBR/V/C/Y Comment should be added: LINE NBR/C/PAX HLDG C/CLASS TKT


REV Page

: :

0 2.4-2

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


2. Case two:-some PAX prefer to show up at the A/P without booking, looking forward to assistance or availability. 

Their names should be entered into the check-in system on SBY basis Ex. SH1M1/20/0LHRO@N Or Ex. SH1M1/20/0LHRW@N  O= open tickets status  W=waitlist ticket status

   

In all cases free baggage allowance is based on fare paid not class used. The system will display the SBY priority. The agent will choose: Process for clearing standby list with Star Alliance as follows: Order of priority the standby list should be(within the same cabin class):  First Class.  Business Class.  Egyptair Gold Card Holder.  Star Alliance Gold Holder.  Egyptair Silver Card Holder.  Star Alliance Silver Card Holder.  Egyptair Blue Card Holder.  Egyptair Paid Tickets.  High Listed  RQ RES  No – REC  Go Show  Code Share Partners Airlines.  Other Airline Tickets.  Reduced (MS) Fare Tickets (25% - 50% - 75% - 90%)  Free Tickets.

Note: - In all cases don't forget to enter FQTV card number and Tier level In DCS system if not present DCS Records.


REV Page

: :

0 2.4-3

Traffic Manual

2.4.4

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Lists Showing Standby Commercial Lists Showing SBY COMML

MS0555 23APR CAI SBY COMML 0F 3C 4Y 1.SMITH SLL C S 007 M 0/0/3 SILVER LH FQ|M5 2.GHADA SLL Y S 008 M 0/0/3 SILVER LH FQ|M5 3.SHERIF SLL C S 009 M 0/0/3 GOLD LH FQTV M5 4.SAMIR SLL C S 010 M 0/0/3 GOLD MS FQTV M5 5.SOLIMAN SLL Y S 011 M 0/0/3 SILVER MS FQ|M5 6.RAMY SLL Y S 014 M 0/0/3 M5 7.TAREK SLL Y S 012 M 0/0/3 GOLD LH FQTV M5 END NAMES MS0555 23APR CAI FQTV/FQTR/FQTU CARD HOLDERS 0F 3C 3Y 1.SMITH SLL C S 007 M LH 992001773765555 LH*S 2.GHADA SLL Y S 008 M LH 992001773765555 LH*S 3.SHERIF SLL C S 009 M LH 992001773765555 LH*G 4.SAMIR SLL C S 010 M MS 1234567089 GOLD 5.SOLIMAN SLL Y S 011 M MS 1234567089 SILV 6.TAREK SLL Y S 012 M LH 992001773765555 LH*G END NAMES Display after flight closing MS0555 23APR CAI SLL 1800 PWH 001 FARIDA 01 SLL C N 007 N 002 SHERIF 01 SLL C N 009 N 003 SAMIR 01 SLL C N 010 N 004 GHADA 01 SLL Y N 008 005 SOLIMNA 01 SLL Y N 011 N 006 TAREK 01 SLL Y N 012 N 007 RAMY 01 SLL Y N 014 N

FC SILVER LH FQT GOLD LH FQTV GOLD MS FQTV SILVER LH FQT SILVER MS FQT GOLD LH FQTV

C-@A =Display Onload Recommendation List on current availability MS0555 23APR CAI SLL 1800 PWH FO 001 SMITH 01 SLL C N 007 N SILVER LH FQT 002 SHERIF 01 SLL C N 009 N GOLD LH FQTV 003 SAMIR 01 SLL C N 010 N GOLD MS FQTV 004 GHADA 01 SLL Y N 008 SILVER LH FQT 005 SOLIMAN 01 SLL Y N 011 N SILVER MS FQT 006 TAREK 01 SLL Y N 012 N GOLD LH FQTV 007 RAMY 01 SLL Y N 014 N


REV Page

: :

0 2.4-4

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Example of how to apply Priority Standby  There are only two business class seats left.  Although PSGR Smith is first on the list, he is Star Alliance Silver, while PSGR Kamal is Star Alliance Gold and PSGR Samir is MS Gold,  Therefore the on-load order for the two remaining business class seats should be passenger Samir first and then passenger Kamal using transaction @O/003 and @O/002  For the economy class cabin we only have one seat left and therefore PSGR Talal with his Star Alliance Gold status would be chosen ahead of the silver passengers.


REV Page

: :

0 2.4-5

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

0 2.4-6

Traffic Manual

2.5

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Airport Announcements

2.5.1

Boarding Announcement  Once the green light is received to commence with the boarding of passengers an appropriate announcement will be made in the relevant holding lounges/areas.  Star Gold Boarding announcement:"" Ladies and gentlemen MS Star Alliance Member announces the departure of its flight number ……. To (Destination), if you are holding a Star Alliance Gold Card you may board when you choose during boarding process""

Pre-boarding announcements EGYPTAIR Star Alliance Member flight MS777 to LHR is now ready for boarding. For on-time departure we would like to ask First and Business class passengers, Star Alliance Gold members to board first. If you have a special need to board before other passengers, please let us know at this time. In addition, when boarding begins, please have your boarding pass out and available for boarding. Thank you

Boarding announcement Ladies and gentlemen, May I have your attention please, EGYPTAIR Star Alliance Member announces the departure of its flight MS777 to LHR All passengers, please proceed to gate for Boarding. Thank you

Final boarding announcement Ladies and gentlemen ,may I have your attention please ,this is the final boarding call for EGYPTAIR Star Alliance Member flight MS 777 to LHR all passengers on this flight please proceed to gate Nr… immediately. Thank you


REV Page

: :

0 2.5-1

Traffic Manual

2.5.2

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Delay Announcement

Summary A delay announcement will be made to passenger whenever a flight is anticipated to be delayed, or is delayed more than five minutes. And since the delay situations are varying from flight to flight, therefore the standard announcements should be prepared using the following as a guide. 1. Determine the reason and anticipated length of delay. 2. Use good judgment in giving a delay reason keeping in mind the following points.  Speak in terms passengers will understand.  Satisfy the passengers desire to factually know what is going on and what EGYPTAIR intends to do. 3. Keep the commitments you announce. I.e. If a new departure time is to be announced at a given hour, ensure that an announcement is made at the promised time. 4. When incorporating the delay reason into the announcement do not use terms that would irritate or alarm passengers or using undue Expressions.

Standard Delay Announcements: 1. Holding for some reason: Ladies and gentlemen EGYPTAIR Star Alliance Member flight number … will be delayed … minutes due to (give reason) we apologize for this delay. 2. Fairly firm departure time: Ladies and gentlemen EGYPTAIR Star Alliance Member flight number… has been delayed due to (give reason) your new departure time is now at…MS apologies for any inconvenience caused. 3. Departure time to be advised: Ladies and gentlemen EGYPTAIR Star Alliance Member flight number (…..…) had been delayed due to (give reason) Anew departure time will be announced at …….MS apologize for inconvenience caused 4. Further delayed: Ladies and gentlemen EGYPTAIR Star Alliance Member flight number is further delayed due additional (give reason) your new departure time is ………… (If light refreshments or, meals are to be served) Meanwhile we invite all Passengers to be the guest of EGYPTAIR for light refresh / lunch / dinner at …….. and give instructions as to how the service is to be handled.


REV Page

: :

0 2.5-2

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


5. If further delayed and early repair: Ladies and gentlemen EGYPTAIR Star Alliance Member is pleased to advise you that we have been able to prepare for departure faster than anticipated and the flight is now ready for boarding, and then proceed to boarding announcements.

Non - Standardized Announcements In the event of a non-standardized announcement is required, the following guidelines will assist in composing and presenting the announcement. 1. 2. 3. 4. 5.

Put down, in a logical sequence, the key points you wish to make. Be factual. Keep the announcement brief and to the point. Use plain language, not airline Jargon. Preferably write out the announcement if time permits to be sure that the key are being included. 6. Do not attempt to give “ off – the – cuff “ announcements


REV Page

: :

0 2.5-3

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Announcement ‫اﻟﻧداء ﻋﻠﻲ اﻟرﺣﻼت‬

‫اﻟﺳﺎدة رﻛﺎب ﻣﺻر ﻟﻠطﯾران ﯾرﺟﻲ اﻻﻧﺗﺑﺎه‬ ‫ وأوﻟوﯾﺔ‬.....‫ ﻣن ﺑواﺑﺔ اﻟﺧروج رﻗم‬..... ‫ واﻟﻣﺗﺟﮭﺔ إﻟﻲ‬.....‫ﺗﻌﻠن ﻣﺻر ﻟﻠطﯾران ﻋﺿو ﺗﺣﺎﻟف ﺳﺗﺎر ﻋن إﻗﻼع رﺣﻠﺗﮭﺎ رﻗم‬ .‫اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺳﺗﺑدأ ﺑﺄرﻗﺎم اﻟﻣﻘﺎﻋد‬ ‫اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻷوﻟﻲ ودرﺟﺔ رﺟﺎل اﻷﻋﻣﺎل وﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ ﯾﻣﻛﻧﮭم اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺣﺳب‬ .‫رﻏﺑﺗﮭم‬ - Ladies and gentlemen may I have your kind attention please EGYPTAIR - a star alliance member - announces the departure of flight number …. Departing to….departure gate number …. For your kind information priority of boarding will be according to seat number. First, Business Class passengers and star alliance gold card holders can board at their convenience. ‫ اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬.. ‫ إﻟﻲ اﻟﺻف رﻗم‬.. ‫ ﻋﻠﻲ اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻟﺳﯾﺎﺣﯾﺔ ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬.‫ﻟﻠﺻﻌود أوﻵ‬ - Economy class passengers holding seats starting from row number... till row number... can board now please.

-

.. ‫ إﻟﻲ اﻟﺻف رﻗم‬.. ‫ ﻋﻠﻲ اﻟﺳﺎدة اﻟرﻛﺎب ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬....‫ ﺷﻛرا ﻟﻼﻧﺗظﺎر‬.‫اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬ Thanks for your patience, passengers holding seats starting from row number... till row number.. Can board now.

.. ‫ إﻟﻲ اﻟﺻف رﻗم‬.. ‫ ﻋﻠﻲ اﻟﺳﺎدة اﻟرﻛﺎب ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬....‫ ﺷﻛرا ﻟﻼﻧﺗظﺎر‬.‫اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬ - Thanks for your patience, passengers holding seats starting from row number... till row number... can board now. ‫ اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻷوﻟﻲ ودرﺟﺔ رﺟﺎل اﻷﻋﻣﺎل واﻟﺳﺎدة ﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ اﻟﺗﻔﺿل ﺑﺎﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة‬.‫اﻵن‬ - First and Business class Passengers, star alliance gold card holders can board now.

‫ﻓﻲ ﺣﺎﻟﺔ أن اﻟرﺣﻠﺔ ﻣﺷﺎرﻛﺔ ﺑﺎﻟرﻣز ﻣﻊ ﺷرﻛﺔ أﺧرى‬ ‫اﻟﺳﺎدة رﻛﺎب ﻣﺻر ﻟﻠطﯾران ﯾرﺟﻲ اﻻﻧﺗﺑﺎه‬ .....‫ ﻣن ﺑواﺑﺔ اﻟﺧروج رﻗم‬..... ‫ واﻟﻣﺗﺟﮭﺔ إﻟﻲ‬.....‫ ﺗﻌﻠن ﻣﺻر ﻟﻠطﯾران ﻋﺿو ﺗﺣﺎﻟف ﺳﺗﺎر ﻋن إﻗﻼع رﺣﻠﺗﮭﺎ رﻗم‬‫اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻷوﻟﻲ ودرﺟﺔ رﺟﺎل اﻷﻋﻣﺎل ﯾﻣﻛﻧﮭم‬.‫وأوﻟوﯾﺔ اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺳﺗﺑدأ ﺑﺄرﻗﺎم اﻟﻣﻘﺎﻋد‬ .‫اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺣﺳب رﻏﺑﺗﮭم‬ (........) ‫ ﯾﺗم ﺗﺷﻐﯾل ھذه اﻟرﺣﻠﺔ ﺑﺎﻟﺗﻌﺎون ﻣﻊ )ﻋﺿو ﺗﺣﻠف ﺳﺗﺎر ( ﺷرﻛﺔ‬- Ladies and gentlemen may I have your kind attention please EGYPTAIR - a star alliance member - announces the departure of its flight number …. Departing to….departure gate number …. - For your kind information priority of boarding will be according to seats numbers. First and Business Class passengers can board at their convenience This flight is operated in co-operation with our Marketing Partner... Edition: 2 Date: Apr 2012

REV Page

: :

1 2.5-4

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


‫اﻟﻧداء ﻓﻰ ﺣﺎﻟﺔ ﺗﺄﺧﯾر ﺻﻌود اﻟرﻛﺎب‬ ‫اﻟﺳﺎدة واﻟﺳﯾدات رﻛﺎب ﻣﺻر ﻟﻠطﯾران‬ ... ‫واﻟﻣﺗﺟﮭﺔ إﻟﻰ‬.... ‫ﺗﺄﺳف ﺷرﻛﺔ ﻣﺻر ﻟﻠطﯾران ﻋﺿو ﺗﺣﺎﻟف ﺳﺗﺎر أن ﺗﻌﻠن ﻋن ﺗﺄﺧﯾر رﺣﻠﺗﮭﺎ رﻗم‬ : ‫وذﻟك ﺑﺳﺑب‬ ‫ أﻋﻣﺎل اﻟﺻﯾﺎﻧﺔ اﻟدورﯾﺔ اﻟﺑﺳﯾطﺔ‬‫ اﻟوﺻول اﻟﻣﺗﺄﺧر ﻟﻠطﺎﺋرة‬....‫ ﺳوء اﻷﺣوال اﻟﺟوﯾﺔ ﻓﻲ ﻣطﺎر‬‫ اﻟوﺻول اﻟﻣﺗﺄﺧر ﻟﺑﻌض رﻛﺎب اﻟﺗراﻧزﯾت‬.....‫ ﻛﺛﺎﻓﺔ ﺣرﻛﺔ اﻟطﯾران ﻓﻲ ﻣطﺎر اﻟوﺻول‬......‫وﻣن اﻟﻣﺗوﻗﻊ إﻗﻼع اﻟرﺣﻠﺔ ﻓﻲ ﺗﻣﺎم اﻟﺳﺎﻋﺔ‬ ....‫وﺳوف ﯾﺗم إﻋﻼم ﺳﯾﺎدﺗﻛم ﺑﺎﻟﻣوﻋد اﻟﺟدﯾد ﻓﻲ ﺗﻣﺎم اﻟﺳﺎﻋﺔ‬ Ladies and gentlemen, We regret to announce that your EGYPTAIR Star Alliance flight _____ to _____ will board later than scheduled due to - supplementary technical checks - the late arrival of the incoming aircraft - the weather conditions in _____ - the loading of the aircraft - the late arrival of connecting passengers - traffic congestion - an industrial action............ Boarding is now expected to start at _____. We are going to inform you of the new departure time at….. We apologies for the inconvenience.


REV Page

: :

1 2.5-5

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


AB340 Announcement ‫اﻟﻧداء ﻋﻠﻲ اﻟرﺣﻼت‬

‫اﻟﺳﺎدة رﻛﺎب ﻣﺻر ﻟﻠطﯾران ﯾرﺟﻲ اﻻﻧﺗﺑﺎه‬ ‫ وأوﻟوﯾﺔ‬.....‫ ﻣن ﺑواﺑﺔ اﻟﺧروج رﻗم‬..... ‫ واﻟﻣﺗﺟﮭﺔ إﻟﻲ‬.....‫ﺗﻌﻠن ﻣﺻر ﻟﻠطﯾران ﻋﺿو ﺗﺣﺎﻟف ﺳﺗﺎر ﻋن إﻗﻼع رﺣﻠﺗﮭﺎ رﻗم‬ .‫اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺳﺗﺑدأ ﺑﺄرﻗﺎم اﻟﻣﻘﺎﻋد‬ ‫اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻷوﻟﻲ ودرﺟﺔ رﺟﺎل اﻷﻋﻣﺎل وﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ ﯾﻣﻛﻧﮭم اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺣﺳب‬ .‫رﻏﺑﺗﮭم‬ - Ladies and gentlemen may I have your kind attention please EGYPTAIR - a star alliance member - announces the departure of flight number …. Departing to….departure gate number …. For your kind information priority of boarding will be according to seat number. First, Business Class passengers and star alliance gold card holders can board at their convenience. ‫ اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب‬39 ‫ إﻟﻲ اﻟﺻف رﻗم‬49 ‫ ﻋﻠﻲ اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻟﺳﯾﺎﺣﯾﺔ ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬.‫اﻟﺧروج ﻟﻠﺻﻌود أوﻻ‬ - Economy class passengers holding seats starting from row number 49 till row number 39 can board now please.

-

-

-

28 ‫ إﻟﻲ اﻟﺻف رﻗم‬38 ‫ ﻋﻠﻲ اﻟﺳﺎدة اﻟرﻛﺎب ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬....‫ ﺷﻛرا ﻟﻼﻧﺗظﺎر‬.‫اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬ Thanks for your patience, passengers holding seats starting from row number 38 till row number 28 can board now. 20 ‫ إﻟﻲ اﻟﺻف رﻗم‬27 ‫ ﻋﻠﻲ اﻟﺳﺎدة اﻟرﻛﺎب ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬....‫ ﺷﻛرا ﻟﻼﻧﺗظﺎر‬.‫اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬ Thanks for your patience, passengers holding seats starting from row number 27 till row number 20 can board now. ‫ اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻷوﻟﻲ ودرﺟﺔ رﺟﺎل اﻷﻋﻣﺎل واﻟﺳﺎدة ﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ اﻟﺗﻔﺿل‬.‫ﺑﺎﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة اﻵن‬ First and Business class Passengers, star alliance gold card holders can board now.


REV Page

: :

1 2.5-6

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


AB321 ‫اﻟﻧداء ﻋﻠﻲ اﻟرﺣﻼت‬ ‫اﻟﺳﺎدة رﻛﺎب ﻣﺻر ﻟﻠطﯾران ﯾرﺟﻲ اﻻﻧﺗﺑﺎه‬ ‫ وأوﻟوﯾﺔ اﻟﺻﻌود‬.....‫ ﻣن ﺑواﺑﺔ اﻟﺧروج رﻗم‬..... ‫ واﻟﻣﺗﺟﮭﺔ إﻟﻲ‬.....‫ﺗﻌﻠن ﻣﺻر ﻟﻠطﯾران ﻋﺿو ﺗﺣﺎﻟف ﺳﺗﺎر ﻋن إﻗﻼع رﺣﻠﺗﮭﺎ رﻗم‬ .‫إﻟﻲ اﻟطﺎﺋرة ﺳﺗﺑدأ ﺑﺄرﻗﺎم اﻟﻣﻘﺎﻋد‬ ‫اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻷوﻟﻲ ودرﺟﺔ رﺟﺎل اﻷﻋﻣﺎل وﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ ﯾﻣﻛﻧﮭم اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺣﺳب‬ .‫رﻏﺑﺗﮭم‬ Ladies and gentlemen may I have your kind attention please EGYPTAIR - a star alliance member - announces the departure of flight number …. Departing to….departure gate number …. For your kind information priority of boarding will be according to seat number. First, Business Class passengers and star alliance gold card holders can board at their convenience. ‫ اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬39 ‫ إﻟﻲ اﻟﺻف رﻗم‬49 ‫ ﻋﻠﻲ اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻟﺳﯾﺎﺣﯾﺔ ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬.‫ﻟﻠﺻﻌود أوﻻ‬ Economy class passengers holding seats starting from row number 49 till row number 39 can board now please. 28 ‫ إﻟﻲ اﻟﺻف رﻗم‬38 ‫ ﻋﻠﻲ اﻟﺳﺎدة اﻟرﻛﺎب ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬....‫ ﺷﻛرا ﻟﻼﻧﺗظﺎر‬.‫اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬ Thanks for your patience, passengers holding seats starting from row number 38 till row number 28 can board now. 20 ‫ إﻟﻲ اﻟﺻف رﻗم‬27 ‫ ﻋﻠﻲ اﻟﺳﺎدة اﻟرﻛﺎب ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬....‫ ﺷﻛرا ﻟﻼﻧﺗظﺎر‬.‫اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬ Thanks for your patience, passengers holding seats starting from row number 27 till row number 20 can board now.

‫ اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻷوﻟﻲ ودرﺟﺔ رﺟﺎل اﻷﻋﻣﺎل واﻟﺳﺎدة ﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ اﻟﺗﻔﺿل ﺑﺎﻟﺻﻌود إﻟﻲ‬.‫اﻟطﺎﺋرة اﻵن‬ First and Business class Passengers, star alliance gold card holders can board now.


REV Page

: :

1 2.5-7

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


B738 ‫اﻟﻧداء ﻋﻠﻲ اﻟرﺣﻼت‬ ‫اﻟﺳﺎدة رﻛﺎب ﻣﺻر ﻟﻠطﯾران ﯾرﺟﻲ اﻻﻧﺗﺑﺎه‬ ‫ وأوﻟوﯾﺔ‬.....‫ ﻣن ﺑواﺑﺔ اﻟﺧروج رﻗم‬..... ‫ واﻟﻣﺗﺟﮭﺔ إﻟﻲ‬.....‫ﺗﻌﻠن ﻣﺻر ﻟﻠطﯾران ﻋﺿو ﺗﺣﺎﻟف ﺳﺗﺎر ﻋن إﻗﻼع رﺣﻠﺗﮭﺎ رﻗم‬ .‫اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺳﺗﺑدأ ﺑﺄرﻗﺎم اﻟﻣﻘﺎﻋد‬ ‫اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻷوﻟﻲ ودرﺟﺔ رﺟﺎل اﻷﻋﻣﺎل وﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ ﯾﻣﻛﻧﮭم اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺣﺳب‬ .‫رﻏﺑﺗﮭم‬ - Ladies and gentlemen may I have your kind attention please EGYPTAIR - a star alliance member - announces the departure of flight number …. Departing to….departure gate number …. For your kind information priority of boarding will be according to seat number. First, Business Class passengers and star alliance gold card holders can board at their convenience. ‫ اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب‬29 ‫ إﻟﻲ اﻟﺻف رﻗم‬39 ‫ ﻋﻠﻲ اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻟﺳﯾﺎﺣﯾﺔ ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬.‫اﻟﺧروج ﻟﻠﺻﻌود أوﻵ‬ Economy class passengers holding seats starting from row number 39 till row number 29 can board now please. 20 ‫ إﻟﻲ اﻟﺻف رﻗم‬28 ‫ ﻋﻠﻲ اﻟﺳﺎدة اﻟرﻛﺎب ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬....‫ ﺷﻛرا ﻟﻼﻧﺗظﺎر‬.‫اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬ Thanks for your patience, passengers holding seats starting from row number 28 till row number 20 can board now.

-

.‫ اﻟﺳﺎدة رﻛﺎب درﺟﺔ رﺟﺎل اﻷﻋﻣﺎل واﻟﺳﺎدة ﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ اﻟﺗﻔﺿل ﺑﺎﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة اﻵن‬Business class Passengers, star alliance gold card holders can board now.


REV Page

: :

1 2.5-8

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


B735 ‫اﻟﻧداء ﻋﻠﻲ اﻟرﺣﻼت‬ ‫اﻟﺳﺎدة رﻛﺎب ﻣﺻر ﻟﻠطﯾران ﯾرﺟﻲ اﻻﻧﺗﺑﺎه‬ .....‫ ﻣن ﺑواﺑﺔ اﻟﺧروج رﻗم‬..... ‫ واﻟﻣﺗﺟﮭﺔ إﻟﻲ‬.....‫ﺗﻌﻠن ﻣﺻر ﻟﻠطﯾران ﻋﺿو ﺗﺣﺎﻟف ﺳﺗﺎر ﻋن إﻗﻼع رﺣﻠﺗﮭﺎ رﻗم‬ .‫وأوﻟوﯾﺔ اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺳﺗﺑدأ ﺑﺄرﻗﺎم اﻟﻣﻘﺎﻋد‬ ‫اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻷوﻟﻲ ودرﺟﺔ رﺟﺎل اﻷﻋﻣﺎل وﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ ﯾﻣﻛﻧﮭم اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة‬ .‫ﺣﺳب رﻏﺑﺗﮭم‬ - Ladies and gentlemen may I have your kind attention please EGYPTAIR - a star alliance member - announces the departure of flight number …. Departing to….departure gate number …. For your kind information priority of boarding will be according to seat number. First, Business Class passengers and star alliance gold card holders can board at their convenience. ‫ اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب‬28 ‫ إﻟﻲ اﻟﺻف رﻗم‬35 ‫ ﻋﻠﻲ اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻟﺳﯾﺎﺣﯾﺔ ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬.‫اﻟﺧروج ﻟﻠﺻﻌود أوﻻ‬ - Economy class passengers holding seats starting from row number 35 till row number 28 can board now please. 20 ‫ إﻟﻲ اﻟﺻف رﻗم‬27 ‫ ﻋﻠﻲ اﻟﺳﺎدة اﻟرﻛﺎب ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬....‫ ﺷﻛرا ﻟﻼﻧﺗظﺎر‬.‫اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬ - Thanks for your patience, passengers holding seats starting from row number 27 till row number 20 can board now. .‫ اﻟﺳﺎدة رﻛﺎب درﺟﺔ رﺟﺎل اﻷﻋﻣﺎل واﻟﺳﺎدة ﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ اﻟﺗﻔﺿل ﺑﺎﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة اﻵن‬- Business class Passengers, star alliance gold card holders can board now.


REV Page

: :

1 2.5-9

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


‫اﻟﻧداء ﻋﻠﻲ اﻟرﺣﻼت‬AB330 ‫اﻟﺳﺎدة رﻛﺎب ﻣﺻر ﻟﻠطﯾران ﯾرﺟﻲ اﻻﻧﺗﺑﺎه‬ ‫ وأوﻟوﯾﺔ‬.....‫ ﻣن ﺑواﺑﺔ اﻟﺧروج رﻗم‬..... ‫ واﻟﻣﺗﺟﮭﺔ إﻟﻲ‬.....‫ﺗﻌﻠن ﻣﺻر ﻟﻠطﯾران ﻋﺿو ﺗﺣﺎﻟف ﺳﺗﺎر ﻋن إﻗﻼع رﺣﻠﺗﮭﺎ رﻗم‬ .‫اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺳﺗﺑدأ ﺑﺄرﻗﺎم اﻟﻣﻘﺎﻋد‬ ‫اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻷوﻟﻲ ودرﺟﺔ رﺟﺎل اﻷﻋﻣﺎل وﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ ﯾﻣﻛﻧﮭم اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة‬ .‫ﺣﺳب رﻏﺑﺗﮭم‬ Ladies and gentlemen may I have your kind attention please EGYPTAIR - a star alliance member - announces the departure of flight number …. Departing to….departure gate number …. For your kind information priority of boarding will be according to seat number. First, Business Class passengers and star alliance gold card holders can board at their convenience. ‫ اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب‬41 ‫ إﻟﻲ اﻟﺻف رﻗم‬51 ‫ ﻋﻠﻲ اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻟﺳﯾﺎﺣﯾﺔ ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬.‫اﻟﺧروج ﻟﻠﺻﻌود أوﻻ‬ Economy class passengers holding seats starting from row number 51 till row number 41 can board now please. 30 ‫ إﻟﻲ اﻟﺻف رﻗم‬40 ‫ ﻋﻠﻲ اﻟﺳﺎدة اﻟرﻛﺎب ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬....‫ ﺷﻛرا ﻟﻼﻧﺗظﺎر‬.‫اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬ Thanks for your patience, passengers holding seats starting from row number 40 till row number 30 can board now. 20 ‫ إﻟﻲ اﻟﺻف رﻗم‬29 ‫ ﻋﻠﻲ اﻟﺳﺎدة اﻟرﻛﺎب ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬....‫ ﺷﻛرا ﻟﻼﻧﺗظﺎر‬.‫اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬ Thanks for your patience, passengers holding seats starting from row number 29 till row number 20 can board now.

‫ اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻷوﻟﻲ ودرﺟﺔ رﺟﺎل اﻷﻋﻣﺎل واﻟﺳﺎدة ﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ اﻟﺗﻔﺿل ﺑﺎﻟﺻﻌود إﻟﻲ‬.‫اﻟطﺎﺋرة اﻵن‬ First and Business class Passengers, star alliance gold card holders can board now.


REV Page

: :

1 2.5-10

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


AB320 ‫ﻋﻠﻲ اﻟرﺣﻼت‬ ‫اﻟﺳﺎدة رﻛﺎب ﻣﺻر ﻟﻠطﯾران ﯾرﺟﻲ اﻻﻧﺗﺑﺎه‬ ‫ وأوﻟوﯾﺔ‬.....‫ ﻣن ﺑواﺑﺔ اﻟﺧروج رﻗم‬..... ‫ واﻟﻣﺗﺟﮭﺔ إﻟﻲ‬.....‫ﺗﻌﻠن ﻣﺻر ﻟﻠطﯾران ﻋﺿو ﺗﺣﺎﻟف ﺳﺗﺎر ﻋن إﻗﻼع رﺣﻠﺗﮭﺎ رﻗم‬ .‫اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺳﺗﺑدأ ﺑﺄرﻗﺎم اﻟﻣﻘﺎﻋد‬ ‫اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻷوﻟﻲ ودرﺟﺔ رﺟﺎل اﻷﻋﻣﺎل وﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ ﯾﻣﻛﻧﮭم اﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة ﺣﺳب‬ .‫رﻏﺑﺗﮭم‬ Ladies and gentlemen may I have your kind attention please EGYPTAIR - a star alliance member - announces the departure of flight number …. Departing to….departure gate number …. For your kind information priority of boarding will be according to seat number. First, Business Class passengers and star alliance gold card holders can board at their convenience. ‫ اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب‬32 ‫ إﻟﻲ اﻟﺻف رﻗم‬42 ‫ ﻋﻠﻲ اﻟﺳﺎدة رﻛﺎب اﻟدرﺟﺔ اﻟﺳﯾﺎﺣﯾﺔ ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬.‫اﻟﺧروج ﻟﻠﺻﻌود أوﻻ‬ Economy class passengers holding seats starting from row number 42 till row number 32 can board now please. 20 ‫ إﻟﻲ اﻟﺻف رﻗم‬31 ‫ ﻋﻠﻲ اﻟﺳﺎدة اﻟرﻛﺎب ﺣﺎﻣﻠﻲ أرﻗﺎم اﻟﻣﻘﺎﻋد ﻣن اﻟﺻف رﻗم‬....‫ ﺷﻛرا ﻟﻼﻧﺗظﺎر‬.‫اﻟﺗوﺟﮫ إﻟﻲ ﺑﺎب اﻟﺧروج‬ Thanks for your patience, passengers holding seats starting from row number 31 till row number 20 can board now. .‫ اﻟﺳﺎدة رﻛﺎب درﺟﺔ رﺟﺎل اﻷﻋﻣﺎل واﻟﺳﺎدة ﺣﺎﻣﻠﻲ ﺑطﺎﻗﺎت ﺗﺣﺎﻟف ﺳﺗﺎر اﻟذھﺑﯾﺔ اﻟﺗﻔﺿل ﺑﺎﻟﺻﻌود إﻟﻲ اﻟطﺎﺋرة اﻵن‬Business class Passengers, star alliance gold card holders can board now.


REV Page

: :

1 2.5-11

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

1 2.5-12

Traffic Manual

2.6

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Boarding Procedures

Once the green light has been received to commence with the boarding of passengers, an appropriate announcement will be made in the relevant lounge/area (refer to Boarding Announcements…………) Passengers (to include transit and interline passengers) will be requested to proceed to the designated boarding gate where they must produce their boarding pass and travel documentation. Once accepted for boarding, passengers will either proceed to the aircraft via bussing or through to an air bridge where the cabin crew will facilitate all onboard formalities prior to takeoff. Cabin baggage should be strictly monitored by gate Agents, in the event of nonadherence thereto by passengers, such cabin baggage must be stowed in the aircraft hold and Load Planner at IOCC must be informed to adjust weights.

Notes:(Passenger processing) as per AHM 051 it is recommended that under normal conditions (standard daily operations) the following actions are taken with security cooperation:1. Screening of deportees and prohibited immigrants to establish if they are likely to be a danger; 2. Briefing of escorts with prisoners and mentally ill persons, to ensure they know what to do in the event of an emergency; 3. Secure boarding passes including transit cards and hand baggage tags. It is recommended that under extreme (Security alert advice, applicable to an airport, aircraft/flight, route or airline) conditions the following actions are taken:1. Keep passengers under surveillance between check-in point and boarding pass. 2. Consider boarding passengers through one aircraft door only, to facilitate surveillance; 3. Identify passengers by cross check with passport or other acceptable ID document, at the boarding gate; transit and interline passengers to be included, 4. Mark passenger's name on boarding pass to enable cross check to be made as above; 5. If passenger head count is at variance with boarding passes issued or with passenger coupons ,resolve before aircraft departure; 6. Segregate interline and joining passengers from through passengers and check at gate on re-boarding.


REV Page

: :

0 2.6-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

0 2.6-2

Traffic Manual

2.7

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


DCS System Down Generally all the flight documents e.g. PNL--@P/I and @P/FULL LIST--@P/A etc. must be available in advance for all flights in order to control the flights whenever the situation of system down occurs: -

2.7.1

System Down During Check-In

1. Dispatcher will distribute copies of the PNL among the concerned counters together with blank passenger manifest (PM). 2. Stop the acceptance of passengers until the dispatcher make control over his flight. 3. The dispatcher will check the number of accepted and seated passengers; the passengers who have been accepted manually should be checked in when the system is available again for the purposes of documentation and post departure messages. 4. At the gate the passenger holding boarding passes with seat numbers, will board first and completely separated from the others who will board last to occupy the available seats O/B. the gate staff and cabin staff must be aware of the above mentioned action.


REV Page

: :

0 2.7-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

0 2.7-2

Traffic Manual

2.8

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Airport Lounges Summary EGYPTAIR shall accommodate other member carriers’ customers at EGYPTAIR Contract Lounges under the Star Alliance Lounge Access Policy.

2.8.1

Definitions  Paid Lounge Members: Some of the Star Alliance member carriers (UA and US) have Paid Lounge Membership as part of the Star Alliance Lounge Access Policy  Eligible guests: International First, Star Alliance Gold and Lounge Paid Membership customers are entitled to one guest.  The guest must enter the designated lounge with the eligible customer.  The guest must also present a boarding card for any same day Star Alliance flight departing from the local airport.  Star Alliance flight: Flights on board an aircraft branded or operated by a Star Alliance member carrier.  Code share flights or flights marketed by a member carrier but operated by a non Star member carrier are not included  Boarding card for Star Alliance flight: Boarding card must display the two letter code for a Star Alliance member carrier operated flight departing from that airport. Boarding cards for marketing or code share flights operated by non member carrier are not included  Revenue ticket/customer: All customers excluding airline staff. Customers travelling on discounted fares, frequent flyer award tickets or upgrades are considered revenue customers and are included as revenue customers. Airline employees flying on free or service charge tickets, or Industry Discount (e.g., ID50. ID75, ID90) tickets are not considered revenue customers  Same day travel: Eligible travel occurring within 24 hours of the first eligible scheduled departure time  Lounge Capacity: Some lounges are capacity restricted. All eligible customers will be given equal access to these lounges based on the availability of seating, including guests


REV Page

: :

0 2.8-1

Traffic Manual

2.8.2

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Lounge Access Policy

Access Policy for EGYPTAIR Owned/Contracted Lounges 1. International First Class Customers: Customers have access to EGYPTAIR First Class Owned/Contracted Lounges.  Owned: Customer must present a First Class boarding card of international travel on the same day on any Star Alliance carrier (entry against invitation).  Contracted: customers have access when travelling on board EGYPTAIR flights.  Customer must be departing from the local airport in International First Class.  Customer must be a revenue customer.  Customer is entitled to one guest, travel on the same day on any Star Alliance carrier. 2. International Business Class Customers: Customers have access to EGYPTAIR Business Class Owned/Contracted Lounges.  Owned: Customer must present a Business Class boarding card of international travel on the same day on any Star Alliance carrier (entry against invitation).  Contracted: customers have access when travelling on board EGYPTAIR flights.  Customer must be departing from the local airport in International C/Class.  Customers must be a revenue customer.  Customer is not entitled to any guests. 3. Domestic Business Class: Customers have access to EGYPTAIR Business Class Contracted Lounges for domestic flights. (Only contracted cafes available).  Customers must present a boarding card for a same day travel in domestic Business Class on an EGYPTAIR flight.  Customers must be departing from the local airport in Domestic Business Class  Customers must be a revenue customer.  Customers are not entitled to any guests. 4.

   

Star Alliance Gold (SAG) Customers Travelling in Any Class: SAG Customers have access to EGYPTAIR Contracted Lounges when travelling on an EGYPTAIR flight. In case of Owned lounges SAG customers shall access if they have same day travel on any Star Alliance carrier. Customer may present a valid frequent flyer program SAG level card. Customer must also present a boarding card for EGYPTAIR flight on the same day, or other Star Alliance carrier departing from that local airport Customers are entitled to one guest. Guests must be departing on the same day on a Star Alliance carrier. Paid Lounge members are not entitled to use EGYPTAIR Contracted Lounges.

5.

Meeting Star Alliance customers’ expectations

All EGYPTAIR Contracted Lounges shall meet customers’ expectations and recommend fulfilling the standard Star Alliance Lounge product and service requirements where possible.


REV Page

: :

1 2.8-2

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Hours of Operation  Lounges shall open at least two (2) hours before MS first scheduled international flight to accommodate customers travelling on international flights  Lounges shall open at least one (1) hour before MS first scheduled domestic flight to accommodate customers travelling on domestic flights  Lounges shall remain open until the time of MS last scheduled departure

Staffing  All EGYPTAIR Contract Lounges must be staffed during hours of operation Smoking  If a smoking area is provided in the lounge, the space must be enclosed and sufficiently ventilated Food & Beverage  Complimentary snacks (such as nuts and cookies etc.) shall be available in all lounges  Complimentary non-alcoholic beverages (such as coffee, tea, juice, soda, etc.) shall be available in all lounges

Business Amenities  Local phone capability and internet access shall be available at all lounges

Reading Materials  Reading materials, such as newspapers and magazines, shall be provided in all lounges  Newspapers and magazines must be current and must be offered in local and English language


REV Page

: :

0 2.8-3

Traffic Manual


EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


REV Page

: :

1 2.8-4

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


2.9

Premium Customers Identification

2.9.1

Premium Customers Handling

Normally, PNR contains Star Alliance FQTV information. If not: Ask customer to present his/her card  check FQTV card number validity If date is expired;  check at back office through Vista system for validity e.g:FFDMS-4000177904  If you have forgotten the entry use Help FFD If OK,  enter FQTV card number manually in the DCS system FREQUENT FLYER (FQTV) INFO IS ENTERED USING THE *H* EDIT 1/H/LH/22752332.........WILL ENTER NORMAL FQTV card. 1/H/LH/22752332/GOLD....WILL ENTER FQTV CARD GOLD TIER LEVEL Ex. Line number/H/MS123456789/GOLD Line number/H/LH(1-15)/G

2.9.2

Star Alliance Gold and Silver Indicator 1. Identity premium customers with XX*G Or XX*S, where XX is carrier code of the carrier with whom the customer has Star Alliance Gold or Silver level. 2. Name list and Boarding Pass Identification 3. Ensure all customers (including Star Alliance) always receive the class of travel they are entitled to. 4. PNR on Amadeus tier level information, update PNR with premium customer indicator.

Note: - For RTB DCS it is not available now to check PNRs for tier level , but ALTEA RES is Available on UR mode on counter CUTE screens after using The Black Box through Amadeus (from August 2008) it is possible to check PNR's for tier level.


REV Page

: :

1 2.9-1

Traffic Manual

2.9.3

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Premium Customers Benefits

Premium Customers are entitled to all available benefits on each Segment  Providing Priority Boarding within the boarding process:Star: Gold Passengers must be permitted to  Board together with EGYPTAIR’s Premium Customers (F and C class),  Gold members (MS/Star) could board at their leisure.  Priority announcements are made to offer priority boarding to Gold Customers (refer to PART A 2.6 Gold & Silver customers (MS/STAR ) to be directed to the respective check-in counter, even if the customer is not traveling first or business class that day.  Priority check-in for Gold Customers (MS/STAR) at dedicated counters.  Check-in time queue time less than that of regular passengers  Identification of Star Gold members is included in the name list /PNR/Boarding Pass  Identity premium customers with XX*G or XX*S for ex LH*G or MS*GOLD Recognize Star Alliance Gold customer status as it appears in the PNR/DCS  Gold members (MS/STAR) are requested to present membership Cards at Checkin to register all their travel details; failure to do so will prevent providing Premium Customers Services and handling  When making announcements Star Gold members have to be specified within it.  Get Priority Airport Standby  Gold member ( MS/STAR) is entitled to bring one guest to the designated Lounge ;the guest must be holding a same day boarding card for a departing flight on any Star Alliance member carrier operated flight, but may travel on a different flight number  Providing priority baggage tagging and priority in the claim area for members, First Class and Business Class

Gold

 It is check-in agent's duty to secure correct attachment of priority bag tag to all bags checked-in by Priority Customers. When Attaching Priority label the word "PRORITY 'must be clearly recognizable on the bag tag to help and assist all baggage handling staff ,especially in the baggage area and in baggage containers During all phases of carriage, supervision and loading (refer to PART B).


REV Page

: :

1 2.9-2

Traffic Manual

2.9.4

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Priority Bag Tag Attachment Example

How a priority bag tag is to be attached to the bag tag:


REV Page

: :

1 2.9-3

Traffic Manual

2.9.5

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Frequent Flyer Identification (DCS)

A screen shot of a DCS showing the DCS display of the FQTV number being appended and the “Gold” or “Silver” status confirmation is being entered on a DCS record) RTB DCS DISPLAY ON FLIGHT MS785/30APR – CAI/FRA

Entry:

.FQTV

MS0785 30APR CAI FQTV/FQTR/FQTU 1.AMSTUTZ P FRA YQ** 40K-M 2.SAMIR S FRA YM** H2 40A-M 3.BLASER E FRA CC** 09A-M 4.GERBER A FRA CC** 10A-M 5.GOEKE T FRA YY** 37K-M 6.KADES N FRA YM** 20K-M 7.KADES N FRA YH** 28H-F 8.KADES T FRA YH** 28B-F 9.SCHLINGS| M FRA CC** 1C-M 10.TORR E FRA CC** C2 08H-M 11.TORR R FRA CC** C2 08K-M

CARD HOLDERS 0F 5C 6Y MS 992003730467549 LH 992009774675962 LH 4010003075744957 MS 5758987231 MS*GOLD LH 992003286041110 LH 992003885534713 LH 992009535110945 MS 3101031309 LH 992224225396270 LH*S SQ 8094672216 SQ 8094672474

K K K K K K K K K

END NAMES ENTRY:

@F/11C = To display Full passenger record

MS0785 30APR CAI SELECTED PAX SCHLINGSCHROEDER MARIO MR FRA C C S 1 C **11C-M 1/25/0 O K 5L 2T98JO CHECKED IN 516311/CAI 30APR 05.51Z C/IN RQST NO-SMOKING SECURITY NO. 065 ONCARRIAGE LH0738 30APR HKG C OK -CONNECTING FLIGHT DETAILS1- LH0738 30APR FRA/1745-HKG/1030 C *C/I* 9K-NW --- FRA/LH 2- KA0602 30APR HKG -XMN Y OK ELECTRONIC TICKET 2204667936028 FQTV - LH /992224225396270 LH*S OTHER SYSTEM BOOKING REFERENCE LH / 2T98JF TAG DETAILS MS 168435*XMN PREVIOUS TRANSACTION HISTORY 30APR/0551Z CAI/T1/516311-5L BOARDING PASS ISSUED 30APR/0729Z CAI/T0/4F6027-00 BOARDED BY GATE READER ** CDSH LH1957/30APR CAIFRA **


REV Page

: :

1 2.9-4

Traffic Manual

2.10

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Order of Passengers Offloading

Procedures applicable to the order in which the various category of passengers are to be offloaded;-

1. Free Two no firm reservations 2. Reduced fare passengers no firm reservations 3. Standby commercial passengers and baggage 4. Free One with firm reservation 5. Booked revenue passenger ( ID 90%, ID 75%) 6. Booked revenue passenger ( ID 25% ,ID 50%) 7. AD agent discount 8. Not booked revenue foreign ticket passenger 9. Not booked revenue MS ticket passenger:10. a) Open TKT b) WL TKT c) Request TKT 11. Booked revenue passenger foreign carriers 12. Star Alliance Silver Full fare passenger 13. EGYPTAIR's Silver Full fare passenger 14. Star Alliance Gold Full fare passenger 15. EGYPTAIR's Gold Full fare passenger


REV Page

: :

1 2.10-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

1 2.10-2

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


2.11

Compensations

2.11.1

Goodwill compensation

This goodwill settlements compensation is offered to dissatisfied Frequent Flyers Program Members and Premium Star Alliance Customers depending on the severity of the incident, the value of the customer, the cultural, social and economic background of the Customer.

The following factors determine the value of a Customer: Frequent Flyer status  Fare paid –first, business or economy  VIPs, Government Officials or Media Representatives

The goodwill compensation policy and philosophy is normally influenced by the needs and expectations in the markets.

All Star Alliance premium Customers should be treated equally, and should be offered a more generous resolution compared to normal Customers.

Goodwill payments may be given in addition to liability payments.

The following service issues are examples, which normally qualify for Goodwill Compensation:

1. If passenger requested special meal and was not served to him and this was proved by the chef de cabin. 2. If any of the Audio/Video , seats during the flying hour is out of order and this was proved by the chef de cabin


REV Page

: :

0 2.11-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Goodwill Compensation Frequent Flyer Program Members

Class

Non- member

Gold Card Member Granted points Short Long haul haul

Silver Card Member Granted points Short Long haul haul

Blue Card Member Granted points Short Long haul haul

F /cl

5000

7000

5000

7000

5000

C /cl

5000

7000

4000

5000

Y /cl

5000

7000

4000

5000


Short haul

Long haul

7000

50$

75$

4000

5000

30$

50$

2000

3000

20$

30$

REV Page

: :

0 2.11-2

Traffic Manual

2.11.2

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Interim Baggage Compensations

Passengers are entitled to interim financial support for baggage irregularities if they occur away from the Passenger's home Airport The following policy and its payments will apply. The amounts are to be handed out in cash or any other similar means to the passenger at the time of claim or thereafter as agreed with the passenger.

In case of compensation at Cairo:

Class

Amount

F/CL

EGP 400

C/CL

EGP 300

Y/CL and all Sub classes

EGP 200

In case of destinations worldwide:

Class

Amount

F/CL and C/CL

Up to USD 200


Up to USD 100


REV Page

: :

0 2.11-3

Traffic Manual

2.11.3

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Cancellation Compensation

The non-operation of a flight which was previously planned and on which at least one place was reserved. If flight is cancelled, EGYPTAIR will offer assistance: Except when: 

You are informed of the cancellation at least two weeks before the scheduled time of departure; or

 Passengers are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered rerouting, allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after the scheduled time of arrival; or  Passengers are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing passenger to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or In case passenger was not informed by cancellation prior to flight departure time : Passenger is entitled for compensation with the same rates mentioned in Compensation tables A&B (Denied Boarding item 2.2.4 PART A) Note: - For cancellation procedures refer to IRROP Controllable and Uncontrollable Delays. And Amenities and other Services

Passenger will be offered the Choice between: A. Refund within seven days (in MCO valid for transportation and excess baggage) of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or B. Re-Routing, under comparable transport conditions, to your final destination, at the earliest opportunity; or C. Re-Routing, under comparable transport conditions, to final destination at a later date at your convenience, subject to availability of seats. Edition: 2 Date: Jan 2011

REV Page

: :

0 2.11-4

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


In addition to (B) &(C) above, EGYPTAIR will offer a free of charge:  Meals and refreshments in a reasonable relation to the waiting time;  Two telephone calls, telex or fax messages, or e-mails

In the event of re-routing in connection with passenger's cancelled flight, If the expected time of departure of the new flight is at least the day after the departure time of the cancelled flight, EGYPTAIR will also offer A. Hotel accommodation in cases:  Where a stay of one or more nights becomes necessary; Or  Where a stay additional to that intended becomes necessary B. Transport between the airport and place of accommodation (hotel or other).


REV Page

: :

0 2.11-5

Traffic Manual

2.11.4

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Delay

In case of delay within 6 hours, passengers shall be offered free of charge:  Meals and refreshments in a reasonable relation to the waiting time;  Two telephone calls, telex or fax messages, or e-mails\ In case of delay more than 6 hours, passengers shall be offered free of charge:    

Meals and refreshments in a reasonable relation to the waiting time; Hotel accommodation. Transport between the airport and place of accommodation (hotel or other). Two telephone calls, telex or fax messages, or e-mails.

** Delays rules prevail on both EU and NON EU countries . Note: - Refer to Delay Procedures Meals and Accommodation (Amenities and other Services) Right to Refund or Re-routing Where the delay more than 6 hours, passengers shall be offered the Choice between A. Refund within seven days, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; B. Re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or C. Re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.


REV Page

: :

0 2.11-6

Traffic Manual

2.11.5

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Downgrading

Change of Aircraft type May cause that EGYPTAIR places a passenger in a class lower than that for which the ticket was purchased.(DOWNGRADING) Passenger will be compensated according to the following:

EU Countries according to EC regulation 261/2004 Distant

Reimbursement Within 7 days

1


30 % of the price of the ticket

2



Non- EU countries all over the world Downgraded class

Compensation

1

F/Cl to Y/Cl*

2

F/Cl to C/cl

Granting PAX free one way economy class ticket for the downgraded sector, in addition to his original ticket USD Flights up to 3 75 hours

& C/Cl to Y/CL*

3

Any flight not covered in 1&2


3


USD 100


USD 150

Domestics sectors

USD 25

*In addition to all privileges of the original class (FFP points, lounge, baggage allowance ------etc)


REV Page

: :

0 2.11-7

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Downgrading Procedures Change aircraft type:1. New type F/CL or C/CL seats less than the old type : A. Inform passengers before boarding B. If Downgrade is done, advice passenger to keep his boarding for refund purpose. C. Downgraded passengers should be seated in front rows in Y/CL D. All facilities shall be given, according to class paid not class seated. E. compensation should be applied as shown in table above

2. New type F/CL or C/CL seats more than the old type:

A. If overbooking cases are available from the old type F/CL or C/CL, Passengers shall be accepted according to their booking status. (ex. C/Cl passenger to be seated in C/Cl area.) B. If a passenger wishes to be seated in a higher class than booked (on old A/C type) difference must be collected. Whenever it is necessary to upgrade passengers, the following instructions will be implemented: 1. Holding full fare ticket has priority. 2. Good appearance is recommended. 3. Upgrading on seat available basis is possible if enough meals are catered in the F/C or C/C. 4. The flight coupons must be marked "Upgrading by MS due to selected passengers should be travelling alone or with one companion. 5. Upgrading of any passenger with young children will be avoided. 6. Selection will be made from passengers travelling the shortest sectors. 7. Selected passengers for upgrading will be advised of the new seating arrangements prior to boarding the aircraft. 8. The upgrading includes only in-flight services, ground service is standard economy.(no baggage priority and no lounge invitation).


REV Page

: :

0 2.11-8

Traffic Manual

2.12

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Passengers Complaints 1. Passenger complaints can never be entirely eliminated; the proper handling of complaints can minimize the bad feeling that may arise from him. 2. Complaints must be handled tactfully, many complaints from passengers arise from lack of facts and are unjustified, and by tactful explaining to the passenger the true facts (without allocating blame to anyone) the passenger will be more likely to accept an explanation to cover his complaint. 3. Where the complaint is justified, apologize on behalf of the Company. Do not shift the blame to some other department or person. 4. Complaints about matters that cannot be explained on the spot should be referred to Head Office. Advise the passenger to write to the appropriate section, and give the passenger the correct name and address of the department that can help in dealing with the complaint. 5. Complaints not concerning MSR, such as complaints about Airport Authorities, Travel Agencies, taxes ... etc, should be met with statements of regret at inconvenience but it should be emphasized to the passenger that MSR has no control over such authorities. 6. Complaints about mishandled baggage require utmost tact. Assurances must be offered to the passenger that every effort will be made to trace the mishandled baggage. [See baggage Irregularities Section of this manual for correct procedures for tracing]. 7. If complaints involve other stations, passenger must be advised that investigating and resolving the complaints may take some time, but he will be notified as soon as a reasonable explanation is forthcoming. 8. Complaints about delays must be answered with the correct brief and precise explanation of the cause of the delay. 9. If passenger complaints about MSR do not become involved in an argument, do not agree or disagree, but request the passenger to take up the complaint with Head Office, in Cairo.


REV Page

: :

0 2.12-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

0 2.12-2

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


2.13

Through Check-In (TCI)

2.13.1

Applicable Procedures

Through check-in is the process for through checking passengers to their final destination at origin station provided that EGYPTAIR Airlines has an EDIFACT link with the down line carrier on which the passengers are reserved. This facilitates the flow of passengers through transit/transfer stations so that passengers need not to run through check-in formalities down line, and proceed directly through security, immigration and boarding gate facilities etc. There two kinds of through check-in:  On line TCI: TCI between EGYPTAIR online stations.

E D I F A C T

 EDIFACT or (IATCI inter airline TCI) Electronic Data Interchange For Administration Commerce & Transport

 EDIFACT is a system linking different computer systems. It was originally developed by the United Nations to enable different Banking and Commercial Computer Systems to communicate with each other.  From this original aim a branch of the EDIFACT project was developed to enable different airline computer systems to link up and offer passengers the option of checking-in for more than one airline/flight during a single transaction.  Passengers traveling down line on airlines with which MS has EDIFACT links subject to the following criteria: Confirmed reservations must be held for down line flights.  Down line transit/transfer connecting stations may not be exited without authorization.  The journey must be continuous without overnight stops.  Minimum connecting times must be complied with.


REV Page

: :

0 2.13-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


 TCI to be performed for all passengers transferring between 2 or more Star Alliance Carriers: Regardless of the status on TKT and fares booked  When the Customer is booked on a single TKT within MCT  When Marketing flight and city code are used  Fight must be Open 48 hrs before departure ready for TCI  Passenger may not be SBY on local Flight  The minimum Connection Time between ETA and ETD of the local and onward flight must be correct calculated and entered by load controller in Flight info.  Transfer station must be set up in their TCI table.  The name letters must match exactly  The First name/Initial should match exactly.  When TCI fails; it can be retried. Conditions for successful through check in:  Local flight must be FO.  Onward flight(s) must be created and FT or FO.  Minimum connecting times MCT is sufficient.  Onward within 24 hours.  Passenger booked on all flights, and no recent RES change made to PNR.  O edit present in local flight.  IN edit present in onward flight(s).  For different groups check in all must have same onward.  For return check in only passenger must have NO bags.


REV Page

: :

1 2.13-2

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


2.14

Advanced Passenger Information (API)

2.14.1

API - Advanced Passenger Information

The US Department of Homeland Security (DHS) has introduced the APIS (Advance Passenger Information System) Pre-Departure Final Rule procedure, which requires all airlines flying to and from the U.S. to comply with the new rule. The Final rule comprises of the APIS Pre-Departure & Secure Flight concepts & systems. The APIS Pre-Departure concept refers to processing of passenger data associated with international travel, while the Secure Flight Passenger Data (SFPD) refers to processing of passenger data associated with domestic travel. The first phase of this development will cover the APIS Pre-Departure processing. APIS is a program within U.S Customs & Border Protection (CBP) that screens passengers and crew members traveling on international flights. APIS collects biographical data from international air passengers traveling into or departing from the United States. Airlines submit passenger data at pre-determined times, allowing the data to be checked against law enforcement databases. Under the APIS Pre-Departure final rule, airlines must transmit passenger manifest information prior to the aircraft’s departure. The final rule requires the airlines to provide passenger data, accept a response from DHS and provide a flight close-out message when the flight is finalized.


REV Page

: :

0 2.14-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


APIS mask entry DCS entry :

.APISMASK

11/APISMASK APIS DATA MASK *** . *** PSN - SURNAME: WALLER................... … … … … … … … … … … …………………… PFN - FIRST NAME (S): VINCENT....................... … … … … … … … …………………… GEN - GENDER M/F/U/X: M ... ... ... ... ... ... ... ... ... ... ... ... ... ... ………………………… DOB - DATE OF BIRTH - DDMMMYYYY: 10OCT1951… … … … … ……………………. NAT - NATIONALITY: USA..................................... … … … … … ………………………… PPT - PASSPORT NUMBER: 202651561..................... … … … … ……………………… EXP - EXPIRY DATE - DDMMMYYYY: 22MAY2010 … … … … … ................................. COI - COUNTRY OF ISSUE: USA................................... … … … … ……………………. VIS - VISA NUMBER: .............................. … … … … … … … … … … ………………… DOI - DATE OF ISSUE - DDMMMYYYY: ......... … … … … … … ……………………….. CIV - VISA CITY OF ISSUE: .............................. … … … … … … ……………………….. COV - COUNTRY VISA APPLICABLE FOR: ......................... … … … … ……………… EXV - VISA EXPIRY DATE - DDMMMYYYY: ......... … … … … … … … ………………… DID - DOCUMENT ID: … … … … … … … … … … … … … … … … … ………………. OTH - OTHER DOCUMENT NUMBER: .............................. … … … … ……………….… EXO - OTHER DOCUMENT EXPIRY DATE - DDMMMYYYY: ..... … … ………………… DCI - DOCUMENT COUNTRY OF ISSUE: ............................ … … … … ……………….. COR - COUNTRY OF RESIDENCE: .............................. …. … … … … … …………….. POB - PLACE OF BIRTH-CITY NAME: ............................. … … … … … ………………. ENTER TO FILE AMENDMENTS: ... … … … … … … … … … ……………………………

Address mask entry DCS entry:

.ADDRMASK

ADDRESS MASK *** . *** PSN - SURNAME: IBRAHIM......................... ** DESTINATION ADDRESS ** DST - STREET : .......................................... DCT - CITY : .......................................... DSA - STATE : ………………………. DZP - ZIP CODE : .......................................... DCO - COUNTRY : .......................................... ** HOME ADDRESS ** HST - STREET : .......................................... HCT - CITY : .......................................... HSA - STATE : .......................................... HZP - POST CODE : .......................................... HCO - COUNTRY : .......................................... ENTER TO FILE AMENDMENTS: ...


REV Page

: :

0 2.14-2

Traffic Manual

2.14.2

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


APIS Quick Query (AQQ)

APIS is being enhanced to include a real-time component called APIS Quick Query (AQQ). AQQ is intended to prevent an inhibited passenger from boarding. AQQ allows for real-time transmission and automated screening of passenger data prior to boarding. Issuance of a boarding pass is prohibited for passengers who are attempting to check-in for a direct departure to the U.S. until a boarding pass printing result is received from the DHS. This eliminates the necessity for passenger removal and minimizes baggage off-loads.

Scope of Functionality The functionality includes: 1. Business Rule Definition  AQQ & VER keywords in the TU table 2. Flight create and FI/32 indicator  Indicator to enable or disable passport verification process 3. PNL/ADL processing  Send initial minimal APIS data  Include boarding pass print result (AQQ) in display 4. Passenger Lists  List showing AQQ result  List of passengers requiring passport verification 5. Edits  Maintain boarding pass print result for old data  Send updated APIS data 6. Check-in  Output warning message for passengers with unverified passport data 7. Boarding Pass Print  Do not print passes for passengers without a valid AQQ result  Print ‘SSSS’ on passes of passengers with a ‘Selectee’ boarding pass print result (AQQ) 8. Boarding  Disallow boarding for passengers without a valid AQQ result  Disallow boarding for passengers with unverified passport data 9. SSK/OLCI  Return an error code to prevent boarding pass print for passengers for whom DHS clearance has not been received 10. Transfer Passengers  AQQ result is deleted when a passenger is transferred to another flight. 11. Jump Seat Passenger Edition: 2 Date: Jan 2011

REV Page

: :

0 2.14-3

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


 Obtain AQQ status result 12. Unsolicited Message  Process unsolicited messages from DHS 13. AQQ override  Manual clearance to board when AQQ result from DHS is unobtainable over link 14. Manual AQQ request  Entry to resend AQQ message 15. Flight Close Out message  Send a list of boarded passengers  Manual entry to send Flight Close Out message 16. Flight Cancellation  Send a cancelled flight message if flight no longer flying


REV Page

: :

0 2.14-4

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Check-in If a passenger has been checked-in and has received an AQQ status result, and the agent adds some optional data, a PAXLST message will not be sent to DHS. The check-in response will also show the passenger’s AQQ status result if it is inhibited or AQQ NOT ATTEMPTED if AQQ has not been requested. After checking in a passenger, if the agent does a visual check of the passport data, but does not re-enter it, the swipe error message will be shown again when attempting to print the boarding pass and the boarding pass printing will be inhibited.

Error & Warning Messages 2X0101 10SEP AUH JFK 0200 PW OK 1M 0/0BGS JFK Y N F /V =N N EXTRA REQUESTS A*W*E*B 1.AMIN NURUL M 22A OK 003 * **ELECTRONIC TICKET-CHECK ID** * MANDATORY APIS DATA MISSING

FO ** CHECK-IN DIALOGUE **

* APIS ADDRESS REQUIRED * AQQ NOT ATTEMPTED * SWIPE/RE-ENTER DOC DATA

VISA CHECK REQD.. USE =3/NATIONALITY.. OR REFER TO TIM.. AUSTRALIAN VISAS.. USE =5/PPT NBR/NAT CDE/LAST NME * CHECK-IN DIALOGUE COMPLETED * Print a boarding pass for a passenger who has an inhibited result Entry: @B 0 PASSES SENT BOARDING PASS INHIBITED AQQ INHIBITED

If boarding is inhibited an appropriate error response will be shown. These errors will also be displayed when boarding through the BGR and during check-in in boarding mode.


REV Page

: :

0 2.14-5

Traffic Manual

2.14.3

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Secure Flight (AQQ US) Background

1. The US Department of Homeland Security (DHS) has introduced the APIS (Advance Passenger Information System) Pre-Departure Final Rule procedure, which requires all airlines flying to and from the U.S. to comply with the new rule. 2. The Final rule comprises of the APIS Pre-Departure APIS Quick Query (AQQ) & Secure Flight concepts & systems, and the Visa Waiver Program (VWP) – Electronic System for Travel Authorization (ESTA). 3. The APIS Pre-Departure concept refers to processing of passenger data associated with international travel, while the Secure Flight Passenger Data (SFPD) refers to processing of passenger data associated with watchlist controls. The main differences between Secure Flight and AQQ are as follows:  Minimum data for Secure Flight Passenger Data (SFPD) is comprised of passenger surname, passenger first name, Gender and DOB  SFPD PAXLIST must be sent at -72 hours  Support of Passenger Redress Number  Support of Known Traveller Number  Inhibited passenger handling 4. Because Secure Flight Passenger Data has to be sent 72 hours before departure, RTB DCS controlled flights will be created and PNL information received earlier. The time at which the SFPD data is sent will be recorded in the flight and it is possible to resend the SFPD data in the case of link or system errors. 5. The onus lies with Reservations to collect minimum data for each passenger and so DCS will pass all passengers on the SFPD PAXLIST as long as Surname (PSN) and First Name (PFN) are present. 6. Secure Flight requires that we notify TSA of Reservations changes, flight changes and passenger updates.  AQQ STATUS Cleared No match with the 'WatchList'  AQQ STATUS Selectee Additional screening required  AQQ STATUS Inhibited No-Fly,


REV Page

: :

0 2.14-6

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Reservations changes 1. When a passenger reservation is cancelled, DCS will receive an ADL DEL message for the passenger, we need to notify TSA that the passenger is no longer travelling. 2. If the passenger is a member of a PNR group and there are some remaining passengers in the PNR then we must send a PAXLST with a message type of Reduction-in-Party (RP) to advise the TSA of the passengers still travelling in the booking. 3. When all passengers have been cancelled from a PNR then we must send a PAXLST with a message type of Cancel Reservation (XR) to advise the TSA that the booking has been cancelled.

Transfer Passenger (Flight Changes) 1. When a passenger is transferred to a new flight the following processing will take place depending on whether or not all passengers in a booking are transferred together. 2. If all passengers in a booking are transferred together then DCS will send a PAXLST with a message type of Cancel Reservation to advise the TSA that the booking has been cancelled on the original flight. A PAXLST with new SFPD data will then be sent to advise the TSA of the passengers on the new flight. 3. If there are some passengers in the booking remaining on the original flight then DCS will send a PAXLST with a message type of Reduction-in-Party to advise the TSA of the passengers still travelling in the booking on the original flight. A PAXLST with new SFPD data will then be sent to advise the TSA of the passengers on the new flight.


REV Page

: :

0 2.14-7

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Passenger Updates 1. When API data changes for a passenger DCS sends a Change Passenger Data type ‘CP’ PAXLST message which contains a full refresh of the passengers API data. 2. A new AQQ status will be returned on the DHS Response Message for all passengers identified on a Change Passenger message.

Flight Creation and Receiving PNL 1. Flights are created at up to 85 hours in advance of STD. This is to ensure that the flight is available for to send the SFPD data which is required to be sent at -72 hours. 2. The passenger data should be sent from RES via PNL by -75 hours. 3. If the PNL was not yet received then the EA will be re-instated on the scheduler to be actioned in 5 minutes time. The first EA will send an RQL requesting the PNL and by waiting 5 minutes before retrying, it is expected the PNL should have arrived. This will be repeated until the PNL arrives or we reach 71 hours before STD/ETD.

SFPD Processing If the EA is actioned on a flight which has the SFPD indicator set in the TU/D/AQQ table then the following additional actions are required:  Update the flight record to say when the SFPD PAXLIST was issued, which can be seen on the PM/D/H display.  The passenger SFPD minimum data check will be only for Surname and first name. The following passengers will be included on the SFPD PAXLIST message:  Passengers for which we have not yet sent SFPD data  Passengers for which we have sent SFPD data but have not yet received a boarding pass print (AQQ) status  Passengers which have had a change of qualified data (as defined in the Secure Flight Final Rule User Guide) but for whom we have not yet resent the SFPD data.  As part of SFPD we must always send a PNR reference to DHS. For NOREC, GOSHO and any other passenger for whom we do not have a PNR reference use the reference ‘NOPNRR’. Note: 1. All passengers are included on the SFPD PAXLIST that have PSN and PFN minimum data. For those passengers without minimum data DHS will return error codes ‘4X’ and boarding will not be permitted. 2. When a passenger reservation is cancelled, DCS will receive an ADL DEL message for the passenger. For Secure Flights we need to notify TSA that the passenger is no longer travelling. 3. If the passenger is a member of a PNR group and there are some remaining passengers in the PNR then DCS will send a PAXLST with a message type of Reduction-in-Party (RP) to advise the TSA of the passengers still travelling in the booking. Edition: 2 Date: Jan 2011

REV Page

: :

0 2.14-8

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


4. When all passengers have been cancelled from a PNR then DCS will send a PAXLST with a message type of Cancel Reservation (XR) to advise the TSA that the booking has been cancelled.

Inhibited passenger handling 1. For Secure Flights the check-in agent will be prompted to re-enter API MRZ data for a passenger who has an AQQ status of ‘Inhibited’. 2. The passenger documentation can only be verified at a check-in desk. Once the check-in agent verifies all the passenger MRZ data then a PAXLST message, with message type of Change Passenger Data (CP), will be submitted to the TSA together with the ‘Verified ID’ indicator. 3. If TSA return an AQQ status of ‘Cleared’ or ‘Selectee’ then the Verified ID flag is turned off against each MRZ data element for the passenger and a boarding pass can be printed. However should an AQQ status of ‘Inhibited’ be returned it will not be possible to print a boarding pass and the passenger will not be allowed to travel.


REV Page

: :

0 2.14-9

Traffic Manual

2.14.4

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Advanced Passenger Processing (APP)

EGYPTAIR participates in the (APP) programme for Australia and Kuwait, Johannesburg, Bahrain and Doha, whereby at the time of check-in ,certain information similar to the API process above is entered into the DCS from which the Boarder Control Authority transmit a message to the effect that it is "OK" to board or "NOT OK" to board for a passenger Failure to comply fully with the requirements applicable to both API and APP results in costly immigration penalties and could additionally result the revoking of flying rights to the country concerned It is therefore imperative that all staff performing check-in functions to be accurate with Travel Documents verification.

Note:Due to the ever changing requirements applicable to API/APP systems and programmes no system entries are reflected in this paragraph.


REV Page

: :

0 2.14-10

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


2.15

Extra Oxygen

2.15.1

Therapeutic Oxygen

Advance Notice Required EGYPTAIR Airlines will provide supplemental oxygen on international and domestic flights to customers during flight, provided reservations and arrangements for the oxygen are made at least 48 hours in advance At the time of reservation, passenger must inform of his or her need to use oxygen during the flight. The advance notice provides the time required to verify the amount of oxygen needed And o prepare equipment The sales office Shall advise by cable to ensure availability of supplemental oxygen only to be used in conjunction with SSR code MEDA, the following competent departments shall be advised to take necessary arrangements :1. 2. 3. 4. 5. 6.

Maintenance Public Relations Customer Services Station Supervisor Load Control IOCC Station Operation Center

(CAIENMS) (CAIPRMS) (CAISKMS) (CAIKKMS) (CAIKOMS-CAIKHMS) (CAIKMMS

The Station  Shall take all required coordination procedures with different departments.  Complete Check-in procedures after verifying medical certificate (medical statement must be kept with the passenger at all times)  Load control to add remark on loadsheet and PIL.  Dispatcher to inform Pilot in Command before signing loadsheet.  After flight departure a PSM to be sent to the destination and all intermediate stations to notify that there is a Therapeutic Oxygen message to be sent by Dispatcher.

Public Relation  The PR agent ends all Check-in procedures  The PR agent delivers boarding pass to the purser when boarding aircraft.  The PR agent confirms with Dispatcher that passenger is on board.


REV Page

: :

0 2.15-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Medical Certificate If oxygen is required, A physician must approve the travel and the passenger must provide at the reservation and check-in counter a copy of the medical certificate. Also, because therapeutic supplemental oxygen is a medical product, a signed statement from the physician, advising liter per minute flow rate required. Medical statement must be kept with the passenger at all times Air Carrier Owned Oxygen Supply (In-flight Only). The Egyptian Civil Aviation Authority (ECAA) requires that oxygen on airplanes be dispensed from approved containers available through the airline only.

2.15.2

Portable Oxygen Concentrators

Customers needing medical oxygen can travel on EGYPTAIR Airlines using approved portable oxygen concentrator (POC) during all phases of flight, provided the conditions listed below (under "Travel Requirements and Restrictions") are met. Approved Portable Oxygen Concentrators (POCs) The Physician's Statement must state that: Customer must be capable of hearing the portable oxygen concentrator alarms, seeing the alarm light indicators, and be able to take the appropriate action in response to these warnings, or travel with a companion capable of doing so.  That the user of the device has the physical and cognitive ability to see, hear, understand, and take appropriate action in response to the device's aural and visual cautions and warnings.  That oxygen use is medically necessary for all or a portion of the duration of the trip and must be specific to which portion if required oxygen use is not continuous. The required oxygen flow rate in liters per minute (LPM), corresponding to the pressure in the cabin of the aircraft under normal operating conditions.  Customer must provide their Physician Statement for Air travel to airline personnel upon request.  Customer must inform airline personnel upon check-in that he or she intends to use a portable oxygen concentrator on board the aircraft.  Customer must ensure that their POC is free of oil, grease or other petroleum products and is in good condition free from damage or other signs of excessive wear or abuse. If connecting to another airline or code-share flight, customers must contact the operating carrier or other airline for their rules on traveling with portable oxygen concentrators. Edition: 2 Date: Jan 2011

REV Page

: :

0 2.15-2

Traffic Manual

2.16

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Check-In Counter Preparation

Preparing Check-in counters before starting Check-in procedures is important for simplifying the work and help to provide a premier world class quality air transportation services on time, in style and at a highly level of international standards as stated in EGYPTAIR Airlines commitment. Preparing Check-in counter is the jointly responsibility of  Counter Supervisor  Check-in Agent

2.16.1

Check-in Agent

Check-in agents are the first to meet the Customer (Passenger) at departure; they represent EGYPTAIR's IMAGE. Check-in agents must be available at check-in counters prior to Estimated Time of Departure to carefully check and prepare Check-in counters for the availability of: DCS terminals and printers are operational  Calibration Sticker fixed under scale's digital screen stating  Date of calibration  Expiry date  Name labels and Stickers  Immigration Departure Cards  Warning notices or Placards  Lounge invitations  Coded Bag tag  Priority Bag tag  Late Check-in  Heavy ( for baggage more than 23kg and not more than 32 kg)  Standby tag. (These Tags must only be used in conjunction with Normal Tags this is not the luggage ticket Baggage Check)


REV Page

: :

0 2.16-1

Traffic Manual

2.16.2

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Counter Supervisor

At the beginning of every shift Counter Supervisor is responsible for checking carefully counter preparation and availability o f the following: Adequate quantity of types of baggage tags (Thermal land normal).  Name labels and stickers.  Boarding cards (Thermal land normal).  Immigration cards,

 DCS terminals and printers are operational (Notify any defect to be repaired).  Boarding Pass ,Baggage Tag and General Purpose printers are operational

Scales calibration  Availability of Scales Calibration Stickers stating validity of calibration and calibration schedule (calibration date and expiry date) under scale's digital screen  If scale's screen does not show (zero weight) immediately to contact and report to Airport Executive Manager to correct the problem and repair this defect.  If Scale's screen shows weight discrepancy same procedures as previously stated in item (i) are followed; accuracy of baggage weight is a critical safety factor.  Periodically scales calibration checks are to be made three times monthly (every ten days); deviation must not exceed 1% limit. Checks must be executed by Airport Authorities representative in the presence of Counter Supervisor to keep accuracy of scales weight as it is a critical safety factor.  All checks to be registered in Station Log Book.  Defected scales to be marked out of service till repairing and not to be used for checkin  All checks to be registered in Station Log Book Note: Station Manager Reviews the checking and calibration records of baggage scales maintained by Airport Authorities in accordance with Egypt local Rules and/or regulations, to be compared with Station Log Book registration to ensure scales are periodically checked and calibrated Accuracy of baggage weight is a critical safety factor.


REV Page

: :

0 2.16-2

Traffic Manual

2.17

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Check List for Station Managers on their new position Documentation System Identify – Review – Retention – Distribution - Disposal SGHA Standard Ground Handling Agreement

Done

Remarks

Done

Remarks

 PAX & Ramp Contract  CGO Contract  Maintenance Contract  Catering Contract

SLA Others Agreements Manuals

Certificates

Flight Reports Messages Petty Cash Excess Tickets MCO Stock E-Ticket Stock

Service Level Agreement Lounge Contract – Hotel Contract – Security Contract – Baggage Transportation Contract Traffic Manual (TFM) Ground Handling Manual (GOM) Operation Manual (OM) Cargo Handling Manual Egyptian Civil Aviation Regulation (ECAR) Emergency Response Plan (ERP) Airport Emergency Plan Star Alliance Reference Guide Airline Security Program Airport Security Program IATA Airport Handling Manual (AHM) Safety Manual IATA DGR OPS specification Air Operator Certificate (AOC) Certificate of Insurance Airworthiness Certificate Registration Certificate Noise Certificate 1 years files Stock Control Message (SCM) Cash / Receipts Stock (serial number) Stock (serial number) (serial number)

Information (Name + contacts) Immigration Chief / Director Edition: 2 Date: Apr 2012

REV Page

: :

1 2.17-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Documentation System Identify – Review – Retention – Distribution - Disposal Customs Chief / Director / Shift Managers Police Chief / Director / Shift Managers National Chief / Director / Shift Managers Security Handling Chief / Director / Shift Managers / Agent Passenger / Load control / Baggage / Ramp (Managers) Cargo Agent Chief / Director / Shift Managers Catering Chief / Director / Shift Managers Maintenance Manager / engineers De-anti Icing Manager / Engineers Fuel Manager / Engineers/suppliers Hotels Manager / Reception/list of Hotels Transport Contact / Availability Hospital Contact Fire Brigade Contact A/P Location Emergency Centre Embassy Contact Lounge Location / Facilities Office Computers Number / Status Printers Number / Status Scanners Number / Status Walky talky Number / Status Fax Number / Status Telephone Number / Status Furniture Number / Status Home Furniture Number / Status Contract Conditions / Expire date Instruments Number / Status Kitchen Number / Status Local Staff C.V File Contract Employee Contract BYLAW File Seniority File Behaviour Interview Contacts File Edition: 2 Date: Apr 2012

Done

REV Page

Remarks

: :

1 2.17-2

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


MANUALS AND CERTIFICATES CHECK LIST Domestic station

MANUALS

CERTIFICATES

Traffic Manual ( hard & soft)

Certificate of insurance (hard & soft)

GOM ( hard & soft) ECARS (Soft) E.R.P (hard & soft) Airlines Cargo manual (Soft) OM part A (Airlines) (Hard & soft) Security program (hard) IATA AHM (soft)

Certificate of regist (hard & soft) Certificate of air worth(hard &soft) Noise certificate (hard &soft) Radio telecom certificate (hard &soft) OPS-SPECS certificate (hard & soft) A.O.C Certificates (hard & soft) Flight Permission (hard)

IATA DGR (soft) IATA LAR AIP (hard & soft) E.R.P EXPRESS (hard & soft) OM EXPRESS (hard & soft) TRAFFIC MANUAL EXPRESS (hard)


REV Page

: :

1 2.17-3

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures




REV Page

: :

1 2.17-4

Traffic Manual

2.18

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


Handling of Dangerous Goods Shipments 1. When battery-operated mobility aids are accepted for transport as checked baggage, the load Master shall ensure such devices are:  subjected to applicable dangerous goods handling and loading requirements;  Accounted for in the load control process. 2. Load Master shall check dangerous goods package and labeling to ensure the following requirements are fulfill  The hazard label is visible. e.g. CAO that means cargo aircraft only  Substances leakage or spillage must be removed before loading.  Prevent any damage package from being loaded into an aircraft.  Prevent movement that could change the orientation of packages on the aircraft.  Separation and segregation of packages on the aircraft to prevent the interaction in the event of leakage refer to IATA DGR Manual (09.03.02) . 3. When a poorly packaged shipment is observed, it must be handled in correct manner to prevent the contents from spilling. 4. If spillage or leakage package already loaded.  Such shipment is removed from an aircraft.  The conduct of an evaluation to identify and prevent from transport any other cargo, baggage or transport devices that have become contaminated by the leakage of dangerous goods  Immediate notification of the customer airline and relevant authority. 5. When there is a contamination of an aircraft caused by a shipment of damaged or leaking dangerous goods, the load master ensure:  The removal of hazardous contamination from the aircraft without delay;  Immediate notification of the customer airline and relevant authority. 6. The load Master shall ensure that dangerous goods are not loaded onto an aircraft for transport on the flight deck, except in accordance with Limited restrictions specified by the IATA DGR and relevant authority. 7. Reference to customer manual to ensure acceptance of any cargo item, mail or stores of consumption. 8. Damaged dangerous goods shipments shall never be loaded into an aircraft. 9. If damage is noticed during loading or unloading the aircraft, ensure that:  The captain, the cargo department and the station engineer have to be informed immediately.  As locally regulated the organizations responsible for the salvage (e.g. fire brigade, technical/medical institutions) shall be informed immediately.  It must be ensured that nobody will touch the damaged packages until the nature of the hazard is determined.  Other cargo/load has to be checked for similar damage or contamination and offloaded, if necessary. Contaminated compartments /ULD's shall be cleaned by station engineer or technical handling agent.


REV Page

: :

1 2.18-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


10. In case of unapproved dangerous goods are detected in hold baggage, load master shall contact immediately to cargo compartment and passenger handling and a report is submitted to applicable customer airline without delay in accordance with customer requirements. 11. In case of damaged shipments of infectious substances (RIS) a teletype message has to be sent to the station managers of all previous and subsequent line stations. 12. All persons who have been involved in loading or unloading activities have to be informed immediately. 13. In case of damaged shipments of radioactive material (RRY/RRW) it must be ensured that all personnel stays at least 25 m away from damaged packages. 14. According to local agreement, the operation Manager or the Cargo Manager is responsible to report all dangerous goods accidents or incidents involving cargo, mail or passengers baggage immediately .This also includes any occasion where undeclared or miss-declared dangerous goods are discovered in cargo or when dangerous goods not permitted under Dangerous Goods Carried by Passengers or Crew is discovered in passenger's baggage. 15. Reports have to be sent immediately to the appropriate authority of the state in which the incidents or accidents occurred, as required by that authority.


REV Page

: :

1 2.18-2

Traffic Manual

2.19

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


MANUAL CHECK-IN & CHECK-OUT FORMS

Procedures in case of system's failure If it is reported that cut of electricity in a certain period of time or in case of sudden breakdown of computers, the following procedures should be followed: 1. Print all passenger lists for all flights departing during the breakdown period. 2. Prepare suitable amount of boarding passes for all classes Y/C, C/C, F/C (green – blue – red) and distribute them to all counters. 3. Prepare suitable amount of bag tag label for all flight departing during the breakdown period. 4. Prepare suitable amount of passenger manifest and distribute them to all counters after making sure that the details of each flight is written on its passenger manifest. 5. In case there are enough staff and counters, it's better to dedicate certain counters for each flight. 6. In case of dedicating counters for each flight, flight number and destination should be written on the above screen. 7. If it's not possible to dedicate counters for each flight, manual passenger manifest for all flight should be handled to the staff to fill the passengers’ data. 8. The staff shall fill the passenger manifest accurately and write down the passengers’ data according to those lists. 9. The staff should fill the boarding passes accurately (flight no., date, seat no., passenger name) and write the sequence no. on the boarding stub, to be able to check out the passengers on the gate. 10. Flight dispatcher should send those lists or a copy of them to the boarding gate to know the passengers who haven’t shown on the gate yet and call for them or even offload their bags. Also a copy of those lists should be sent to concerned station. 11. All data and figures must be transferred to load planner for issuing accurate load sheet. 12. After flight's departure, the dispatcher should collect from the passenger manifest the data of his messages PTM, PSM, FTL to send them manually to the arrival station. 13. The MVT & LDM messages should be sent accurately according to the data in the load sheet.


REV Page

: :

1 2.19-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


In case of system failure, or outage , check-in agent may use the following forms:


REV Page

: :

1 2.19-2

Traffic Manual


EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


REV Page

: :

1 2.19-3

Traffic Manual


EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


REV Page

: :

1 2.19-4

Traffic Manual

2.20

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


New DOT Rules For Passenger Rights And Carrier Responsibilities

The U.S Department of Transport issued final rules regarding the treatment of passengers by air carriers.

These Rules apply:  When carriers build schedules.  When consumers purchase tickets.  While passengers are onboard the plane. 

After the flight.

Rules apply on every flight departing and arriving the U.S. The new rules take effect August 23, 2011

Tarmac delay contingency plans  Task 1:  Plan will contain the following assurances: 1. Aircraft will not remain on the tarmac at a U.S airport for more than four hours without providing passengers an opportunity to deplane (unless there is a security or safety issue.) 2. EGYPTAIR will provide adequate food and potable water no later than two hours after the aircraft leaves the gate or touches down. 3. EGYPTAIR will provide serviceable lavatory facility, adequate medical attention while on tarmac. 4. The passenger will receive notifications every 30 minutes regarding the status of the delay, including reasons for the delay. 5. The passengers will receive notifications every 30 minutes that they may deplane, if this is actually possible. 6. EGYPTAIR has sufficient resources to implement the plan. 7. EGYPTAIR has coordinated with airport authorities, U.S custom and border protection and U.S transportation security administration at JFK as well as our regular diversion U.S airports.  Task 2: EGYPTAIR should create a system to track tarmac delays on flights to, from the united states that last more than two hours, including diverted flights and cancelled flights on which passengers were boarded and then deplaned.


REV Page

: :

1 2.20-1

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


The system should contain the following information: 1) The length of the delay 2) The precise cause of the delay. 3) Action taken to minimize irregularity to passengers. 4) Whether the flight actually took off or returned to the gate. 5) Explanation for any tarmac delay that exceeded three hours. 

Task 3: EGYPTAIR should create a record-keeping system that will retain for two years information about any tarmac delay lasting more than 3 hours including the information listed in task 2

Customer service plans EGYPTAIR customer service plan contains following commitments: 

Task 1: 1. disclosed on website, at ticket counters, phone reservation line , that the lowest fare offered by the carrier may be located elsewhere.(E-Commerce Department) 2. Allow reservations to be held at quoted fare without payment or cancelled without penalty for at least 24 hours after the reservation is made if such reservation is made one week or more prior to flight departure.(Pricing &Yield Department) 3. Deliver baggage on time, when possible return mishandled baggage within 24 hours, compensate passengers for reasonable expenses in regard to delayed delivery ,reimburse customers for lost baggage.(Baggage Service Department) 4. Notify customers of known flight status changes .(E-Commerce) 5. Accommodate customers with disabilities and other special needs during lengthy tarmac delays.(Customer Relation) 6. Meeting customers needs during lengthy tarmac delays as provided in contingency plan.(Customer Relations) 7. Provide prompt refunds where due for credit card purchase, and within 20 days for cash and check purchases.( New York office) 8. Complying with overbooking rules. (Customer Relations) 9. Disclosing cancellation policies, frequent flyers rules, aircraft seating configuration and lavatory availability on website. (E-commerce)


REV Page

: :

1 2.20-2

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


10. Notifying customers in a timely manner of changes to their travel itinerary. (Pricing &yield department) 11. Ensuring responsiveness to customer complaints. (Safety & Quality) 12. Identifying the services provided to mitigate passenger inconveniences resulting from flight cancellations and misconnections. (Customer relations)  Task 2: Create a self auditing system to audit adherence to the customer service plan on an annual basis. (Safety and quality department)  Task 3: Create a record keeping system to maintain the results of the annual self-audits for two years. (Safety and quality department)

Posting of customer service plans and tarmac delay contingency plans  Task 1: Post on website through which EGYPTAIR market to U.S consumers: (e-commerce) 1. EGYPTAIR tarmac delay contingency plan. 2. EGYPTAIR customer service plan. 3. EGYPTAIR contract of carriage.

Response to consumer problems  Task 1: Designate an employee who will be responsible for monitoring the effects of flight delays, flight cancellations and lengthy tarmac delays on passengers, and who will have input into decisions regarding which flights to cancel and which will be delayed the longest. (I.O.C.C)  Task 2: Place on the website for U.S market consumers the mailing address or e-mail where consumers can send complaints. (E-commerce)  Task 3: Place on e-tickets the mailing address or e-mail where consumers can send complaints. (E-commerce)  Task 4: Place at each ticket counter and boarding gate staffed by EGYPTAIR or EGYPTAIR agents located in the U.S airport information on where to send complaints (mailing and email address) (New York station) Edition: 2 Date: Apr 2012

REV Page

: :

1 2.20-3

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


 Task 5: Train airline and agent staff at each ticket counter and boarding gate to provide information on where to send complaints upon request. (New York station)  Task 6: Train staff dealing with complaints to send acknowledgement of receipt of complaint within 30 days and to provide a substantive response within 60 days. (WE CARE)  Task 7: Create a record keeping system that includes copies of all complaints and response dates or a log of such complaints in order to meet the self –auditing requirements. (WE CARE)  Task 8: Complaints should not be received through a social network sites (face book) therefore a clear statements on the main page that informs consumers to send complaints on the concluded mail or e-mail address. (E-commerce)

Oversales  Task 1: (New York station) 1. The new denied boarding compensation (DBC) amounts 200%, $650 and 400%, $1300. 2. New requirement to refund all ancillary fees (such as baggage fees) unless those fees will be applied to the alternate transportation. 3. New requirement to provide DBC for Zero fare tickets such as frequent flyer miles.  Task 2: (New York station) Staff should be trained regarding handling oversales at U.S airports.  Task 3: Revise written notification of DBC to reflect the new limits. (New York station)  Task 4: Submit a quarterly report for all passengers denied boarding on flight segments originating in the United States. (New York station)

Full Fare Advertising  Task 1: Ensure all advertisements and websites list the entire price of the advertised fare, including imposed fees and taxes. (E-commerce) Edition: 2 Date: Apr 2012

REV Page

: :

1 2.20-4

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


 Task 2: If fees to be identified separately ensure statement are not false or misleading and in the same font and size. And must provide cost information.  Task 3: If other services offered on the website, you must make sure that the service is not automatically added into the fare. The consumer must affirmatively choose the additional service before the cost may be added.  Task 4: If one way fare to be displayed you must label such fares as each- way rather than one-way.

Baggage, other fees and related codeshare issues  Task 1: Disclose on website any baggage fees or baggage allowance. (E-commerce)  Task 2: Include as text on all e-tickets baggage charges (even if free); make sure that the charge takes into consideration all factors that apply (frequent flyer status, early purchase.) you have the option of including the fees as text or through a hyperlink to a website.  Task 3: Provide a link to a list baggage fees on the first screen that displays a fare quotation for a specific itinerary that additional fees for baggage may apply.  Task 4: Codeshare disclosure should be done through a conspicuous notice of the existence of difference on the marketing carrier website or a conspicuous hyperlink taking the consumer to the operating carrier fee list. (E-commerce)  Task 5: Review EGYPTAIR codeshare with U.S partners in regard to baggage policy. DOT rules require that a U.S originating or destination ticket is issued under EGYPTAIR code, our baggage rules must be applied regardless of any difference between our partner and those of the operating carrier. (E-commerce)

Price increases  Task 1 :


REV Page

: :

1 2.20-5

Traffic Manual

EGYPTAIR AIRLINES

Part A Chapter 2

Commercial sector

Procedures


You must notify customers of the possibility of an increase due to governmentimposed taxes before the customer purchases the ticket this could be done by including such provision in the terms and conditions on the website.  Task 2: A written consent from the customer must be obtained, if EGYPTAIR policy allows raising the price of a ticket before purchase is completed.  Task 3: You must notify the customers if you intend to charge a fee to change their tickets after purchase. This can be done through the website or on e-tickets.  Task 4: Price increase are no longer allowed for scheduled air transportation to, from or within the United States, after the ticket is paid in full

Status changes  Task 1: Train boarding gate staff at U.S airport that carrier must inform ticketed and reserved customers as well as general public of any flight status changes within 30 minutes after the carrier becomes aware of the change. Including changing any carrier flight status displays. (New York Station)  Task 2: Make arrangements with U.S. airports that accept carrier-supplied status information for the flight status displays that they control.  Task 3: If you allow customers to subscribe to a flight status notification system, you must ensure that the system will notify such customers within 30 minutes, through whichever means of communication the customer signed up for.  Task 4: Incorporate a statement in your customer service plan that you commit to providing flight status notifications.


REV Page

: :

1 2.20-6


EGYPTAIR AIRLINES

Communications


Commercial Sector

Traffic Manual

Part (A) Chapter 3

Communications


REV TOC

: :

1 1


EGYPTAIR AIRLINES

Communications


Commercial Sector



REV TOC

: :

1 2


EGYPTAIR AIRLINES

Communications


Commercial Sector

Table of Contents Chapter 3 Communications 3.1 3.2 3.3 3.4

Exchange of Information Passenger Services Codes & Abbreviations General Text Abbreviations


3.1-1 3.2-1 3.3-1 3.4-1

REV TOC

: :

1 3


EGYPTAIR AIRLINES

Communications


Commercial Sector



REV TOC

: :

1 4

3.1


EGYPTAIR AIRLINES

Communications


Commercial Sector

Exchange of Information

Station has an effective communication system that enables and ensures an exchange of operationally relevant information throughout the management and all areas where stations operations are conducted  Senior Managers  Operational Managers  Front line Personnel Communication system enables and ensures also an exchange of information with: Customer airlines  Other relevant providers  External Organizations Methods of communication vary to be effective and uncomplicated and to be easy to use as possible effective communication is between management and operations personnel. A.         

Means Of Communication Letters Memos Bulletins Publications Circulars News Letters Magazine CIS (computer information system) E-mail ,Internet, Intranet

Note: (refer to circular for Special baggage in Part 2) as example and Reference Guide distributed to all Staff for Star Alliance) where applicable critical information or data requires an acknowledgement of receipt

B.

Infestation Communication

Stations can communicate directly with each other by ROTTY (Receive Only TTY) or normal TTY address. Each Station should have a list of useful Communications Addresses by Station to allow inter station Communication

C.

Use of Telephone

Means of communication and effective system which ensures an exchange of relevant operational information between departments.


REV Page

: 0 : 3.1-1


EGYPTAIR AIRLINES

Communications


Commercial Sector

 Managers within EGYPTAIR and third party handling agents must ensure that reporting lines for individual staff under their control are detailed in staff job descriptions and that staff are informed of any relevant changes.  In the event of a planned absence from work, the manager concerned should identify a deputy (or deputies), and communicate throughout the management system (using a suitable communication medium), the delegation of safety and security responsibilities to the relevant deputy/deputies.  In the event of an absence which is not planned in advance, where the absent person is unable to carry out this task, his/her direct report should assume the responsibility of selecting a deputy/deputies and communicating the information.


REV Page

: 0 : 3.1-2

3.2


EGYPTAIR AIRLINES

Communications


Commercial Sector

Passenger Services

Cables and Messages for Passengers It is most important that communications intended for delivery to passengers at airports are correctly and adequately addressed. Required devices such as flight information and emergency information systems (public address systems) must be operational in each station. If inoperative, alternate means of communication must be established. All possible assistance must be offered to passengers and other persons making inquiries regarding the method of addressing cables, letters and messages for passenger’s en-route. A. Cables  Cables intended for delivery to passengers en-route or at destination, must be addressed as follows:  Passenger's Name, followed by the word “Passenger”  Flight Number “arriving or departing “date.  Correct Telegraphic address or name of airline and town.  For EGYPTAIR cable and office addresses, (see volume one chapter three –communications) B. Letters Letters intended for delivery to passenger en-route or at destination must be addressed as follows:  Passenger’s Name, followed by the word “Passenger”  Flight Number “arriving” or departing - date.  Abbreviated name of airline and the name of Airport.  Town and country. C. Delivery  The best possible arrangements must be made locally for dealing with letters, cables and messages received for arriving, departing and transit passengers. Different conditions at station make it impracticable to lay down a standard procedure.  The date of receipt must be stamped on all items received on behalf of passenger. D. Unclaimed Messages Unclaimed messages should be held as follows:  Letters and Massages: Up to 14 days after receipt [or after date of passengers expected arrival, when indicated).  Cables :  Up to 48 hours after receipt [or after time of expected arrival, when indicated].  When the above periods have elapsed, items on hand will be endorsed “not collected” and returned to local Post Office or Cable Office.  A record must be kept of all items disposed in this way. This is important, as it will be “Proof” of receipt and disposal of such items in the event of complaints, claims against EGYPTAIR at a later date.


REV Page

: 0 : 3.2-1


EGYPTAIR AIRLINES

Communications


Commercial Sector

EGYPTAIR Contact List (CAI: Cairo Airport) Dept/Person In Charge Load Control Flight Operations Customer Services GENDEC Catering LSG SKY CHEFS (Catering) Transfer Desk

Email Address

Phone

[email protected] [email protected]

+222679300 +222679200

[email protected]

+222674689

[email protected]

0600 – 1330 24/7 24/7

24/7

CAIKTMS

24/7

CAIKKMS CAIKKMS CAIKMMS CAIKLMS CAIK7MS

[email protected]

Cairo Station Manager Station Operations Loading Duty Manager

n/a [email protected]

+222672550

24/7 24/7

[email protected]

+222656520 +201417622 25 +224181900 +224183714

24/7

+222656145 +222656146 +222656017 +222656018 +222656061

24/7

IOCC Duty Manager Central Control Cabin Crew Operation Cockpit Crew Operation


CAIKOMS CAICVMS CAIIDMS CAIOPMS CAISKMS

24/7

Researches & Training Dept

[email protected]

SITA Address

CAIHHMS CAIHDMS CAIHLMS

+222657233 +222657231 +222677793 +222657084 +222657092 +222657327 +222657325 +222657228 +222674548 +222657240 +222657345 +222657215 +222657225

Baggage Services

[email protected]

+222656179 +222657420 +222906785 +222688632 +222688634

Duty Time (GMT) 24/7 24/7

0600 - 1330 0600 - 1330 24/7

CAILLMS CAILZMS

0600 - 1330

24/7 CAIXQMS

24/7

REV Page

: 1 : 3.2-2

3.3


EGYPTAIR AIRLINES

Communications


Commercial Sector

Codes & Abbreviations

Two Letter Egyptair Designators for Departments & Offices Designator

Department / office

AF

Manager Africa Dept.

AS

Manager Asia Dept.

BO

Egyptair Boeing Support Team.

BZ

General Manager Planning Statistics.

CA

General Manager Auditing.

CC

General Manager Accounts.

CK

Message Checking And Accounts.

CL

General Manager Airlines.

CS

General Manager Services.

CZ

General Manager Financial.

DM

District Manager.

DP

General Manager Data Processing.

EA

General Manager Economic Affairs.

EE

General Manager Inspection.

EG

Manager Egypt Dept.

EM

General Manager Overhaul.

EN

General manager maintenance.

EU

Manager Europe and America.

EZ

Director - Technical Division

FA

Inbound Dept. (Freight)

FE

General Manager Outbound (Freight)

FI

General Manager Inbound (Freight)

FL

Lost Cargo Dept.


REV Page

: 0 : 3.3-1


EGYPTAIR AIRLINES

Communications


Designator

Commercial Sector

Department / office

FM

General manager marketing (freight)

FO

Transfer and outbound dept.

FP

Post office mail dept.

FR

Freight reservations.

FS

Foreign supplies contractors.

FZ

Director - freight.

GA

General Manager International Affairs.

GC

Director Commercial Affairs.

GS

General Manager Technical Services.

GZ

Director - Ground Services.

HH

General Manager Aircraft Catering.

HL

General Manager Hotel Services.

HP

General Manager Tax Free Shop.

HS

General Manager Flight Services.

HZ

Director - Aviation Services.

II

General Manager Personnel Affairs.

IT

Inclusive Tours Section.

IZ

Director - Administration.

KA

Auditing Section.

KD

Research & Passenger Service Department.

KE

Domestic Stations Affairs Manager

KG

Foreign Carriers Section.

KK

Duty Station Manager.

KK

Station Manager (Abroad)

KL

Loading And Unloading Section.

KN

Out Stations Affairs’ Manager.


REV Page

: 1 : 3.3-2


EGYPTAIR AIRLINES

Communications


Designator

Commercial Sector

Department / office

KP

Stations Standardization And Document Control Section

KR

General Manager Tours Services.

KS

Station Stationery Supplies.

KT

Transfer Section.

KZ

General Manager Of Stations.

LG

General Manager Legal Affairs.

LL

Baggage Service Department.

LZ

Baggage Service Manager.

MB

Embaba Training Institutes.

MC

Ministry Of Civil Aviation.

MD

Medical Department.

MR

Manager Market Research.

OE

Chief Engineers.

OU

General Manager Flight Operation Training.

OP

General Manager Flight Operations.

OV

General Manager Flight Operation Planning.

OZ

Director - Flight Operations.


REV Page

: 1 : 3.3-3


EGYPTAIR AIRLINES

Communications


Commercial Sector



REV Page

: 1 : 3.3-4

3.4 ABRV


EGYPTAIR AIRLINES

Communications


Commercial Sector

General Text Abbreviations Signification A

AA

All after

AAR

Advance arrangements required

AB

All before

ABD

Aboard

ABT

About

ABRV

Abbreviate, abbreviating, abbreviated, abbreviation

ABV

Above

ACC

According to, accordance with

ACCOM

Accommodate, accommodating, accommodated, accommodation

ACCT

Account, accounting, accounted

ACFT

Aircraft

ACK

Acknowledge, acknowledging, acknowledgement

ACKD

Acknowledged

ACN

All concerned notified

ACPT

Accept, accepting, acceptance

ACPTD

Accepted

ADCON

Advise all concerned

ADCTC

Advise contact

ADDEL

Advise delivery

ADHOL

Advise If holding

ADIN

Advise Instructions

ADJ

Adjacent

ADM

Administration


REV Page

: 0 : 3.4-1


EGYPTAIR AIRLINES

Communications


Commercial Sector

ABRV

Signification

ADNO

Advise if not OK

ADOA

Advise on arrival

ADS

Address, addressing, addressed

ADSP

Advise disposition of space

ADTK

Advise if ticketed

ADTN

Addition

ADTNL

Additional

ADV

Advise, advising, advised

ACPY

Accompany, accompanying, accompanied

ACT

Active, activated

ADAC

Advise acceptance

ADAR

Advise arrival

ADAW

Advise airway bill number

ADB

Advise if duplicated booking

ADBAG

Advise If holding baggage

AFF

Affirmative

AGRMT

Agreement

AGT

Agent

AIP

Aeronautical Information Publication

AIREP

Plain language form of air

AIRIMP

ATC/IATA reservations Interline Massage Procedures

AK

Accepting confirmation

ALLOC

Allocate, allocating, allocated, allocation

ALLW

Allow, allowing, allowance

ALT

Altitude


report

REV Page

: 0 : 3.4-2


EGYPTAIR AIRLINES

Communications


ABRV

Signification

ALTN

Alternate, alternating alternative

AFIM

ATC Flight plan information message

AFT

After

AFTN

Aeronautical Fixed Telecommunication Network

A/G

Air/Ground

AGN

Again

AGR

Agree, agreeing

AGRD

Agreed

ARR.

Arrive, arriving, arrived, arrival

AS

Flight open or reopened for sale

ASAP

As soon as possible

ASC

Advise of schedule change

ASST

Assist, assisting, assisted, assistance

ATA

Actual time of arrival

ATC

Air traffic control (general)

ATD

Actual time of departure

ATTN

Attention

ATX

Air taxi

AUG

August

AMD

Amend, amending, amended, amendment

AMT

Amount

ANS

Answer, answering, answered

AP

Airport

APCH

Approach, approaching, approached

APPV

Approve, approving approved, approval


Commercial Sector

REV Page

: 0 : 3.4-3


EGYPTAIR AIRLINES

Communications


Commercial Sector

ABRV

Signification

APPL

Apply, applying, applied, application

APR

April

APRX

Approximate, approximately

ARNG

Arrange, arranging, arranged, arrangement

ARNK

Arrival unknown or via other than ATC or IATA carrier (at date if know)

AUTH

Authority, authorize, authorizing, authorized, authorization

AUTO

Automatic

AVBL

Available

AVG

Average, averaging, averaged

AVS

Availability status message

AWB

Air way bill

B BAG

Baggage

BAL

Balance

BBML

Infant/baby food

BDRY

Boundary

BEC

Become, becoming becomes

BED

Stretcher case (followed by seat number)

BFR

Before

BGT

Budget

BGTC

Budgetary control

BGTF

Budgetary forecast

BKDN

Breakdown

BLK

Block, blocking

BLKD

Blocked


REV Page

: 0 : 3.4-4


EGYPTAIR AIRLINES

Communications


ABRV

Signification

BLST

Ballast

BLTN

Bulletin

BLV

Believe, believes

BNRQ

Balance of space not requested

BONDS

Bonded store

BSCT

Bassinet/carry cot/Baby basket

BTN

Between

Commercial Sector

C CAA

Civil Aviation Administration

CAC

Cargo accounting advice

CAD

Civil Aviation Department

CAF

Cancel and file

CAR

Rental car

CAO

Cargo aircraft only

CAT

Catering, catered

CATUP

Catering up lift

CBL

Cargo boarding list

CC

Flight closed

CCHA

Change charges (specify charges to be changed if not self-evident)

CCNA

and/or address to read Change consignee's name

CCOD

Change COD to read

CCT

Circuit

CCTP

Change collect to prepaid

CERT

Certificate, certify, certifying, certified

CFM

Confirm, confirming, confirmed, confirmation


REV Page

: 0 : 3.4-5


EGYPTAIR AIRLINES

Communications


Commercial Sector

ABRV

Signification

CFY

Clarify, clarifying, clarified, clarification

CGO

Cargo

CHAP

Chapter

CHCT

Charges collect

CHD

Child

CHG

Chance, changing, changed

CHNL

Channel

CHNT

Change name to

CHPP

Charges prepaid

CHTR

Charter

CIE

Company

CIRC

Circular, circulate

CK

Check, Checking checked

CL

Closed (flight closed but list)

CLR

Cleared to, clear, clearance

CLSD

Closed

CMA

Comma

CMOD

Commodity

CMPLMT

Complement, complementary

CNEE

Consignee

CNAD

Consignee notified (date)

CNADND

Consignee notified but shipment not yet delivered (date)

CNCT

Connect, connecting, connected, connection

CNL

Cancel, cancelling, cancelled, cancellation

CNMT

Consignment


REV Page

: 0 : 3.4-6


EGYPTAIR AIRLINES

Communications


Commercial Sector

ABRV

Signification

CNRD

Consignee refused to accept delivery

CNSH

Consignment shipment

CNTR

Center

COA

Collect on arrival

COACT

Company account

COD

Cash or collect on delivery

COL

Collation, collate

COLL

Collect, collecting collected, collection

COM

Telecommunications

COMIL

Company Mail

COMI

Commercial invoice

COMPT

Compartment

COND

Condition, conditional, conditioned

CONEX

In connection with

CONFIG

Configuration

CONQ

Consequently

CONS

Consider, considering, considered, consideration

CONSTR

Construction

CONT

Continue, continuing, continued, continuous

COR

Correction to previous message, correct, corrected, correction

CORD

Co-ordinate, co-ordination

CORP

Corporation

CPLT

Complete, completing, completed, completion

OPPC

Change prepaid to collect

CPTY

Capacity


REV Page

: 0 : 3.4-7


EGYPTAIR AIRLINES

Communications


ABRV

Signification

CR

Flight closed but request

CRIT

Critical

CRL

Crew luggage

CRO

Central Radio Office

CS

Call sign/Answer back(communications)

CSTR

Customs regulations

CTA

Communicate all addressed

CTC

Contact, contacting, contacted

CTCN

Collect from consignee

CTF

Correction to follow

CTL

Control, controlling

CTSH

Collect from shipper

CUFT

Cubic feet

CUMF

Cubic meter

CURR

Currency

CUST

Customs

CVOL

Change of volume

CWGT

Change weight

CPY

Copy, copying, copied

Commercial Sector

D DAPO

Do all possible

DBL

Double

DBLB

Double room with bath

DBLN

Double room without bath/shower

DBLS

Double room with shower


REV Page

: 0 : 3.4-8


EGYPTAIR AIRLINES

Communications


ABRV

Signification

DDUE

Delay account of

DEC

December

DECR

Decrease ,decreasing, decreased

DEF

Definite

DEL

Delay, delaying, delayed

DEP

Departure, departing, departure control

DEPT

Department

DESC

Describe, description

DESIGN

Designate, designation, designator

DEST

Destination

DENO

Density volume

DGCA

Director General Civil Aviation

DELD

Definitely loaded

DIMS

Dimensions

DIPL

Diplomatic

DIR

Direct directed, direction

DISC

Discuss, discussing, dissuaded discussion

DISP

Dispatch, dispatching, dispatched

DISPO

Disposition

DIST

Distance, distant

DIV

Division

DIVT

Divert, diverting, diversion

DI

Deliver (followed by date when appropriate)

DLVR

Deliver, delivery, delivered

DO

Document


Commercial Sector

REV Page

: 0 : 3.4-9


EGYPTAIR AIRLINES

Communications


ABRV

Signification

DRA

Delayed departure due to

DRC

Delayed departure due to waiting for connection

DRD

Delay due to authorities

DRE

Delayed departure due to crew

DRF

Delay due to waiting for cargo and mail

DRL

Delayed departure due to loading

DRM

Delayed departure due to technical

DRO

Delay due to Air Traffic Control (airport facility)

DRP

Delayed departure due to waiting for passenger

DRR

Delayed departure due to lack of standby aircraft

DRS

Delayed departure due to late arrival

DRT

Delayed departure due to weather

DRV

Delayed departure due to flight operation

DRZ

Delayed departure due to pantry /catering

DTG

Date-time Group

DTRM

Determine, determining, determinacy

DTRT

Deteriorate, deteriorating, deteriorated

DUPE

Duplicate

DX

Duplex operation

Commercial Sector

E EA

Each

EFF

Effective

EG

For instance

EIC

Additional equipment in compartments

EM

Emission


REV Page

: 0 : 3.4-10


EGYPTAIR AIRLINES

Communications


Commercial Sector

ABRV

Signification

EMERG

Emergency

EMIG

Emigrant

ENDVR

Endeavour

ENG

Engine

ENGR

Engineer

ENQ

Inquire, inquiring, inquired, inquiry

EOA

End of address

EOM

End of message/telegram

EQPT

Equipment

ESNTL

Essential

EST

Estimate, estimating, estimated, estimation

ESTAB

Establish ,establishing, established, establishment

E TA

Estimated time of arrival

ETC

Etceteras

ETD

Estimated time of departure

EV

Every

EVE

Evening

EXC

Except

EXCL

Exclude, excluding, excluded

EXP

Expect, expecting, expected

EXPL

Explain

EXTD

Extending

F F

First class

FAA

Federal Aviation Agency


REV Page

: 0 : 3.4-11


EGYPTAIR AIRLINES

Communications


ABRV

Signification

FAC

Facility

FCC

Federal Commentator commission

FCST

Forecast

F DAW

Found airway bill

FDCD

Found cargo document relating to

F DAV

Found mail document AV-7

FDMB

Found mail bag/dispatch

FEB

February

FHTL

First class hotel

FIG

Figure(s)

FIN

Financial

FLT

Flight

FLW

Follow, following, followed

FM

From(and Including)

FOB

Fuel on board

FONE

Telephone

FIRAV

First available

FREQ

Frequent, frequency

FRI

Friday

FS

Sold(on free sale basis)

FT

Foot, feet

FTHR

Further

FVR

Favour

FWD

Forward, forwarding, forwarded

FYI

For your information


Commercial Sector

REV Page

: 0 : 3.4-12

ABRV


EGYPTAIR AIRLINES

Communications


Commercial Sector

Signification G

GA

Go ahead

G/A

Ground/air

GBLD

Garbled

GEN

General

GMT

Greenwich mean time

GOVT

Government

GPO

General Post Office

GRADU

Gradual ,gradually

GRP

Group, grouping, grouped

GSA

General sales agent

H H24

Continuous day and night service

HDG

Heading

HDL

Handle, handling ,handled

HEA

Heavy

HEAC

Heavy cargo, requiring special loading equipment

HK

Holds confirmed

HL

Have listed (on waiting list)

HLD

Hold, holding, held

HN

Have requested(holding need)

HNML

Hindu meal

HO

Head office

HONED

Hotel room needed

HR

Hour ,here


REV Page

: 0 : 3.4-13


EGYPTAIR AIRLINES

Communications


Commercial Sector

ABRV

Signification

HQ

Space already requested as SA 12 hours not yet elapsed

HS

Sold-make cargo name record only

HTL

Hotel accommodation

HWVR

However

HYDR

Hydraulic

I IATA

International air transport association

ICAO

International civil aviation organisation

ICE

Dry ice(carbon dioxide)

IDENT

Identification, identity ,identify, identifying, Identified

IFUN

if unable

IMG

Immigrate

IMLI

Import license

IMPR

Improving, Improved, Improvement

IMP

Important

IMPO

Impossible

IMM

immediate, immediately

IN

If not holding, need

INADQT

Inadequate

INAUG

Inauguration, inaugural

INCL

Include, including, included, inclusive

INCOR

Incorrect

INCPLT

Incomplete

INCR

Increase, increasing, increased

IND

Indicate, indication


REV Page

: 0 : 3.4-14


EGYPTAIR AIRLINES

Communications


Commercial Sector

ABRV

Signification

INDEF

Indefinite, indefinitely.

INF

Infant

INFO

Inform, informing, informed, information

INOP

Inoperative

INP

if not possible

INSP

Inspect, inspecting, inspected, inspection

INSTR

Instruction, instructed, instruct

INT

International

INTER

Intermittent

INTL

Initial

INTR

Interrupt, interrupting, interrupted, interruption

INV

Invoice

INVEST

investigate ,investigating ,investigated, investigation

IRP

Irregularity report notice non delivery

IRREG

Irregular is if not holding, sold

ISA

if space available

IT

Inclusive Tour

IX

If holding, cancel

J JAN

January

JUL

July

JUN

June

K K


Kilos (No. kilos)

REV Page

: 0 : 3.4-15


EGYPTAIR AIRLINES

Communications


ABRV

Signification

KC

Kilocycles per second

KK

Confirming

KL

confirming from waiting

KM

Kilometer

KMH

Kilometers per hour

KSML

Kosher meal

KT

Knots

KW

Kilowatt

Commercial Sector

L L

Pound

LC

Limit sales (closed)

LDBR

lower berth (double)

LET

Letter

LETTFO

Letter follows

LF

Line fed(communications)

LHTL

Luxury class hotel

LIVE

Live animals

LL

Limited sales, wait list

LOC

Local, location

LOCDLVI

Local delivery

LT

Local time

LTR

Letter shift (communications)

LTT

Landline teletypewriter (communications)

M M


Meters

REV Page

: 0 : 3.4-16


EGYPTAIR AIRLINES

Communications


ABRV

Signification

MAINT

Maintain, maintenance, maintained, maintaining

MAR

March

MAS

Manual radio system

MAT

Material

MATS

Military Air Transport Service

MAX

Maximum

MAY

May

MECH

Mechanic, mechanical

MED

Medical

MET

Meteorological

MFST

Manifest

MGR

Manager

MIL

Military

MINR

Minimum room desired

ML

Miles

MOB

Meals on board

MNC

Matter now closed

MOD

Moderate

MODIF

Modify, modified, modification

MOM

Wait a moment

MOML

Moslem meal

MON

Monday

MOV

Move, moving

MPH

Mile per hours

MR

Mister


Commercial Sector

REV Page

: 0 : 3.4-17


EGYPTAIR AIRLINES

Communications


Commercial Sector

ABRV

Signification

MSAV

Messing mail document AV - 7

MSAW

Missing airway bill

MSCA

Missing cargo

MSCD

Missing cargo documents attached to airway bill

MSCN

Misconnect, misconnect, misconnection

MSG

Message (s)

MSHDL

Mishandled

MSMB

Missing mail bag/ dispatched

MSR

Message.... transmission identification has been misrouted

MTG

Meeting

MIS

Missing

MISC

Miscellaneous

N N

Inches

NA

Need segment specified or alternative segment immediately following

NAC

No action taken on your message

NAR

New arrival information

NC

No connection(communication)

NCI

New continuing information

NE

North East

NEC

Necessary

NEG

Negative

NIL

None, nothing, no load

NM

Nautical miles

NML

Normal


REV Page

: 0 : 3.4-18


EGYPTAIR AIRLINES

Communications


ABRV

Signification

NN

Need

NO

No action taken In specified segment

NOCN

No connection

NOFOCH

No food schedule

NOHOL

No holding

NOOP

No operation (not operated)

NOSH

No show

NOTRC

No trace

NOTAM

Notice to airmen

NOTR

No traffic rights

NOV

November

NOWAR

Now arriving

NR

Number

NRC

No record

NRCF

Not reconfirmed by passenger

NTFY

Notify

NTSTP

Night stop

NTW

Network

NW

North West

NXT

Next

Commercial Sector

O O/B

On board

OBJ

Object, objecting, objected, objection

OBS

Observe, observed, observing, observation


REV Page

: 0 : 3.4-19


EGYPTAIR AIRLINES

Communications


Commercial Sector

ABRV

Signification

OBST

Obstruct, obstruction

OCC

Occupied

OCNL

Occasional, occasionally

OCT

October

OFF

Off, take oil

OFIM

Operational flight plan Information message

OFLD

Offloaded (followed by reasons for OFFLOAD)

OG

On ground

OGB

Breakfast on the ground

OGD

Dinner on the ground

OGL

Lunch on the ground

OGS

Snakes on the ground

OX

We agree, In order

OPR

Operator

OPS

Operations

OPER

Operate, operated, operating

O/R

On request

ORDY

Ordinary

ORG

Organize, organized, organization

ORIG

Origin, original, originate, originated, origination, originating

OSI

Other service Information

OVBK

Over book, overbooked, overbooking,

OVCD

Over carried

OVFLY

Over fly

OW

One Way


REV Page

: 0 : 3.4-20


EGYPTAIR AIRLINES

Communications


ABRV

Signification

OX

Cancel only it requested segment is available

OZ

Ounce

Commercial Sector

P PAD

Non revenue passenger

PA N

Pantry (in galley)

PARA

Paragraph

PA X

Paying passenger (s)

PBL

Passenger boarding list

PC

Piece (the first two dashes for number of pieces)

PCL

Parcel, package

PCT

Percent, percentage

PDM

Possible duplicate message

PER

Personnel

PERC

Perishable air cargo

PERF

Perforator

PERM

Permanent

PIR

Property Irregularity report

PL

Please (to be used with other abbreviations)

PLN

Flight plan (ATC)

POS

Positive

POSS

Possible

PPD

Prepaid

PREC

Precautionary

PREP

Prepare, prepared, preparing

PREPLN

Pre-plan flight watch message


REV Page

: 0 : 3.4-21


EGYPTAIR AIRLINES

Communications


ABRV

Signification

PREV

Previous

PRIN

Principle

PROB

Probable, probably

PROC

Proceed, proceeding, procedure

PROP

Propose, proposed, proposing

PROT

Protect, protected, protecting, protection

PROV

Provisional, provisioning

PRPY

Property

PSE

Please

PSGR

Passengers

PSN

Position

PSNT

Present

PTA

Prepaid ticket advice

PTCL

Particulars, particular

PTCP

Participation

PTLY

Partly

PTM

Passenger transfers message

PTN

Public Telegraph Network

PTY

Party

PUB

Publication, publicity

PWCT

Passenger will contact

PWR

Power

PXACT

Passenger account

Commercial Sector

Q QLTY


Quality

REV Page

: 0 : 3.4-22


EGYPTAIR AIRLINES

Communications


ABRV

Signification

QMARK

Quotation mark

QTE

Quote

QST N

Question

QTA

Cancel this telegram(communications)

Commercial Sector

R RAC

Reserved air cargo

RART

Restricted article

RCFM

Reconfirm, reconfirming, reconfirmed, reconfirmation

RCMD

Recommend, recommended

RCNO

Reconfirmation not required

RCPT

Receipt, reception

RCV

Receive, receiving, received, receiver

RDB

Reply to duplicate booking inquiry

RE

Regarding

REC

Records

RFCON

Reference conversation

RDCTN

Reduction

REF

Reference, referring to

REG

Region, regional

RELET

Reference letter

REMF

Reference my phone(call)

REML

Reference my latter(Memorandum etc.

REMT

Reference my telegram, cable, wire

REORG

Reorganise

REPR

Representative


REV Page

: 0 : 3.4-23


EGYPTAIR AIRLINES

Communications


Commercial Sector

ABRV

Signification

REQ

Require, required, requiring, requirements

RES

Reservation (s)

RET

Return

REV

Revenue

REXP

Explosives (explosive lab etc.)

REYF

Reference your phone call

REYL

Reference your letter, memo, etc.

REYR

Reference your

REYT

Reference your telegram, cable, wire

RGLR

Regular

RGRE

Non flammable compressed gases (green label)

RLA

Relay, relayed, relaying

RLNG

Releasing

RLSE

Release

RMN

Remain, remained, remaining

RMRK

Remark

REMV

Remove

RNWY

Runway

RO

Receiving only

ROFOR

Route forecast

ROX

Rate of exchange

RPOL

Poison, poison gas, tear gas, (poison label)

RPRT

Report

RPT

Repeat, repeated, repeating, repetition

RRED

Flammable liquids and flammable compressed gases (red label)


REV Page

: 0 : 3.4-24


EGYPTAIR AIRLINES

Communications


Commercial Sector

ABRV

Signification

RQ

Request

RID

Request if desire

ROR

Request for reply

RRRE

Radio active material of groups I and II (radio active red label)

RT

Round trip

R TA

Reply via AFTN

RTC

Reply via private company network

RTG

Routing

RTP

Relay via

RTX

Relay via telex

RUSHER

Rush reply

RWHI

Acids, alkaline, caustic liquids, corrosive liquids(write label)

RYEL

Flammable solids oxidising materials (yellow label)

public telegraph

S S

South, southern altitude

SI/2

Service/2 passenger

SAL

Shortened address line

SAT

Saturday

SEATAV

Seats available

SEATO

Seats occupied

SE

South/East

SEDE

Shippers export declaration

SEP

September

SEPN

Separation

SEQ

Sequence


REV Page

: 0 : 3.4-25


EGYPTAIR AIRLINES

Communications


ABRV

Signification

SFML

Seafood meal

SFY

Satisfactory, satisfied

SGLB

Single, room with bath

SGLN

Single room without bath

SGLS

Single room with shower

SHPR

Shipper

SHDP

Shippers deposit

SHPAM

Shipment

SHTL

Second class hotel

SIG

Signature, signed

SKED

Schedule, scheduled, scheduling

SLST

Sleeper seat

SLOI

Shipper letter of instruction

SMRY

Summary

SOB

Souls on board

SOC

Seat occupied by cargo/ mail

SOP

SITA operating procedure.

SPCK

Spot-check

SPCL

Special

SPEC

specification

SPML

Special meal requirement

SQ

Space requested, reply only if not available

SPPT

Spare part

SRY

sorry

SS

solid


Commercial Sector

REV Page

: 0 : 3.4-26


EGYPTAIR AIRLINES

Communications


ABRV

Signification

SSPD

Solid shipped

SSR

Special service requirement

STD

Standard

STN

Station

STP

Stop

STSVC

Statement of services

SUBT

Substitute

SUBJ

Subject

SUG

Suggest, suggested, suggesting, suggestion

SUN

Sunday

SUPL

Supplementary

SUPT

Superintendent

SUPV

Supervision, supervisor

SUR

Surface(ship, rail, bus)

SVC

Service

SVRL

Several

SW

South West

SX

Simplex

SXBR

Section

Commercial Sector

T T

Tourist class

TAF

Aerodrome forecast

TAFOR

Aerodrome forecast in full form

TAR

Tariffs

TCP

The complete party Is now (followed with new total of party)


REV Page

: 0 : 3.4-27


EGYPTAIR AIRLINES

Communications


ABRV

Signification

TDA

Today

TECH

technical

TELMAN

Teletype passenger manifest

TEMP

temperature

TEMPO

temporary, temporarily

TERM

terminate, terminated, terminal Traffic

THU

Thursday

TGM

telegram

THRU

Through

THTL

Tourist class hotel

TXNO

Ticket number

TKS

Thanks

TKT

Ticket

TL

Ticketing time limit(sales card)

TLX

Telex

TMW

Tomorrow

TO

Town office

TOD

Time of delivery

TOR

Time of receipt

TOT

Time of transmission

TOTL

Total

TRA

Transit

TRAD

trace and advice

Commercial Sector

Transmitting, transmitter TRBL


Trouble

REV Page

: 0 : 3.4-28


EGYPTAIR AIRLINES

Communications


ABRV

Signification

TRF

Transfer, transferred, transferring, transshipment

TRFC

Cargo transfer

TRFM

Mail transfer

TRMA

Transfer manifest

TRNG

Training

TRPT

Transport

TRUPLN

Flight plan through International steps

TRVL

Travel

TRWA

Transit weight

TT

Teleprinter

TTP

Tape reperforator

TTR

Tape transmitter

TUE

Tuesday

TUR

Tour

TURB

Turbulence

TWNB

twin beds Double room with bath,

TWNN

Twin beds Double room without shower

TWNS

Twin beds Double room with shower

TWOV

transit without visa

TWR

tower

TXT

Text

Commercial Sector

U UBAG

Unaccompanied baggage

UC

Unable, flight closed

UDBR

Upper berth double occupancy


REV Page

: 0 : 3.4-29


EGYPTAIR AIRLINES

Communications


Commercial Sector

ABRV

Signification

UFIL

undeveloped/ film

UFN

Until further notice

UM

Unaccompanied minor(followed by age)

UN

Unable, flight does not operate

UNA

Unable

UNACC

Unaccompanied

UNADV

Unable, advise

UNCHG

unchanged

UNCTC

Unable to contact

UNDLV

Undelivered

UNEC

unnecessary

UNKN

Unknown

UNQTE

Unquote

UNREL

Unreliable

UNSFY

Unsatisfactory

UPBR

Upper berth

URC

Unnerved cargo

URG

Urgent, urgently

US

Unable to accept sale, flight closed, have waitlisted. Correct your availability record (follow with flight status Information where appropriate-AIRIMP passenger - correct your availability record

UU

(follow with flight status Information here appropriate AIRIMP Cargo Unable (have waitlisted)

V VALU

Valuables (such as bank notes, bullion, jewellery etc.

VFY

Verily


REV Page

: 0 : 3.4-30


EGYPTAIR AIRLINES

Communications


ABRV

Signification

VGML

Vegetarian meal

VIA

By way of

VIP

Very Important passenger

VOL

Volume

VOWT

Volume/weight

VRBL

Variable

VV

Vice versa

Commercial Sector

W W

West

WA

Word after

WB

Word before

WCHR

Wheel chair

WED

Wednesday

WER

With effect

WGHT

weight

WAIT

With livestock attendant

WIE

With Immediate effect

WILAD

Will advise

WILCO

Will comply (with)

WILCT

Will contact

WILFO

Will follow

WILRE

Will report

WOAT

With livestock attendant

WPA

Words per minute

WX

Weather, Weather report


REV Page

: 0 : 3.4-31


EGYPTAIR AIRLINES

Communications


ABRV

Signification

WEXQ

Weather equipment

Commercial Sector

X XRAG

Excess baggage plus weight

XCN

Extra crew non urgent

XCU

Extra crew urgent

XL

Cancel listing (waiting list)

XO

Exchange order(followed by No)

XR

Cancellation recommended

XSEC

Extra section/flight

XX

Cancel confirmed

XXNS

Cancel due to no-show

XXTL

failed to purchase ticket In accordance with time limit

Y Y

Jet tourist, economy and coach

YDA

Yesterday

YL

Your letter

YR

Your

YT

Your telegram, telex, cable

Z Z

Greenwich time

ZFW

Zero fuel weight (at departure)


REV Page

: 0 : 3.4-32


EGYPTAIR AIRLINES

Station Quality Assurance & Safety, Health and Environment


Commercial Sector

Traffic Manual Part (A) Chapter 4 Stations quality assurance & Safety, health, environment Edition: 2 Date: Apr 2012

REV TOC

: :

1 1


EGYPTAIR AIRLINES



Commercial Sector



REV TOC

: :

1 2


EGYPTAIR AIRLINES



Commercial Sector

Table of Contents Chapter 4 Station Quality Assurance & Safety, Health and Environment 4.1 4.2

Stations Quality Assurance Safety, Health, Environment


4.1-1 4.2-1

REV TOC

: :

1 3


EGYPTAIR AIRLINES



Commercial Sector



REV TOC

: :

1 4

4.1


EGYPTAIR AIRLINES



Commercial Sector

Stations Quality Assurance Responsibility of the Station Quality Assurance Program The EGYPTAIR safety and quality assurance division shall be responsible to provide a quality assurance programme that provides for auditing of functions within stations operations to ensure the Stations** :  Complies with regulatory and other applicable requirements;  Satisfies stated operational needs;  Produces desired operational safety, security and quality results.  Identifies hazards, undesirable conditions and areas requiring improvement.. **Stations :- ( The Base- Outstations –Domestic stations) The EGYPTAIR safety and quality assurance division has a process for addressing findings resulting from audits of functions within stations operations that ensure:   

Identifying of root cause Development of corrective or preventive action appropriate to address finding(s); Implementation of corrective or preventive action in appropriate operational areas; Evaluation of corrective or preventive action to determine effectiveness.

Issues arising from audits Significant issues arising from audits of functions within the scope of stations operations shall be subject to regular review by senior stations operations management.

Refer to EGYPTAIR Corporate Safety And Quality Manual (ECSQM)


REV Page

: 0 : 4.1-1


EGYPTAIR AIRLINES



Commercial Sector



REV Page

: 0 : 4.1-2

4.2


EGYPTAIR AIRLINES



Commercial Sector

Safety, Health, Environment

The EGYPTAIR safety and quality assurance division shall be responsible to provide a management system which identifies, provides and maintains the infrastructure necessary to produce safe and secure operations, to include operations and maintenance support facilities, services and equipment appropriate for the area.

The management system shall ensure a work environment that has a positive influence on motivation, satisfaction and performance of personnel in order to maximize safe and secure operations and to minimize risks affecting the safety and security of all persons and the environment, and prohibit the exercise of duties while under the influence of psychoactive substances that can produce mod changes or distorted perceptions in humans

(refer to EGYPTAIR Corporate Safety, Health and Environmental Manual "SHEM")

SHEM Policy Statement EGYPTAIR firmly believes that it is the inherent right of every employee to work in an environment that is safe and healthy. People are our most important asset and their protection is essential for the Company's continued growth. To achieve safe and healthy environment, EGYPTAIR Holding Company and its Subsidiary Companies and Divisions are committed to:     

Address occupational health, safety and environmental aspects during the planning phase of all business opportunities and procedures. Manage all business opportunities and processes within sound occupational health, safety and environmental principles and relevant legislation. Effectively manage occupational health, safety and environmental impacts by utilizing the best possible health, safety and environmental programmes, systems and standards, integrating these into work procedures. Provide the necessary resources to establish and maintain occupational health, safety and environmental awareness. Continuously strive to identify and reduce or eliminate occupational health, safety and environmental risks in the workplace.

Commitment to this policy will ensure the minimization of risks affecting the safety and security of all persons and the environment. To ensure a safer and more environmentally friendly workplace it is essential that all employees fully participate and support the programs and systems designed to ensure the stated objectives are achieved. "SHEM 00.02"


REV Page

: 0 : 4.2-1


EGYPTAIR AIRLINES



Commercial Sector



REV Page

: 0 : 4.2-2


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Traffic Manual

Part (A) Chapter 5

Station Training


REV TOC

: :

1 1


EGYPTAIR AIRLINES

Station Training


Commercial Sector



REV TOC

: :

1 2


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Table of Contents Chapter 5 Station Training 5.1 5.2 5.2.1 5.2.2 5.2.3 5.2.4 5.2.5 5.3 5.3.1 5.3.2 5.3.4 5.3.5 5.4 5.4.1 5.4.2 5.4.3 5.4.4 5.4.5 5.4.6 5.4.7 5.4.8 5.4.9 5.4.10 5.4.11 5.4.12 5.4.13 5.4.14 5.4.15

General Station Career Plan Beginners Level (Up To 12 Months) Agent Level (12 Months Up To 6 Years) Supervisors Level (6 Years Up To 12 Years) Management Level (More Than Fourteen Years) Training Plan Training Requirements Initial Training Program Recurrent Training Program Training Records Instructors Training Courses Weight And Balance Program Basic Indoctrination Airport Passenger Services Fraud Prevention Charge Note Check-In Load Control Mechanized Manual Load & Trim Sheet Crisis Management Ground Handling Agreements Operations Station Dispatching Traffic Security World Tracer Management Traffic Human Factors


5.1-1 5.2-1 5.2-1 5.2-2 5.2-3 5.2-4 5.2-5 5.3-1 5.3-1 5.3-1 5.3-4 5.3-5 5.4-1 5.4-1 5.4-15 5.4-18 5.4-33 5.4-35 5.4-37 5.4-39 5.4-42 5.4-44 5.4-46 5.4-48 5.4-50 5.4-52 5.4-54 5.4-56

REV TOC

: :

1 3


EGYPTAIR AIRLINES

Station Training


Commercial Sector



REV TOC

: :

1 4

5.1


EGYPTAIR AIRLINES

Station Training


Commercial Sector

General

EGYPTAIR Training Program Training offered shall fulfill the necessity for all personnel involved in all the station activities (stations staff, local staff who are working in outstations and Ground Handler staff): A. B. C.

Load control Passenger handling Baggage handling  In order to insure that they shall be properly trained to carry out their responsibilities.  Training shall ensure to provide personnel in positions within the scope of station operations that affect the safety and/or security of operations with knowledge, skills, training and experience appropriate to the position.  Initial training prior to being assigned to perform such operational duties;  Recurrent training must take place within 36 months of previous training to ensure knowledge is current unless a competent authority has defined a shorter period.  Except recurrent training in dangerous goods which frequency is in accordance with requirements of the regulatory authority, but not less than 24 months of previous training in DGR)  However, if recurrent training is completed within the final 3 months of validity of previous training, the period of validity extends from that date on which the recurrent training was completed until 24 months from the expiry date of that previous training.  A test must be undertaken following dangerous goods training to verify understanding of the regulations and confirmation is required of successful completion of the test.  Station training shall ensure the highest performance of the station staff for the interest of high performance and safety.  The training program ensures standardization of the knowledge base and enhances the efficiency of proficiency according the station career plan. It includes: General and function-specific training prior to being assigned to perform operational duties;  Recurrent training on a specified frequency to remain qualified to perform operational duties;  Periodic assessment to ensure ongoing competency.  All personnel undergo evaluation, testing by written, oral or practical means (ex. Check-in & L/C mechanized) to demonstrate adequate knowledge, competency and/or proficiency to perform duties, execute procedures.


REV : 0 Page : 5.1-1


EGYPTAIR AIRLINES

Station Training


Commercial Sector



REV : 0 Page : 5.1-2

5.2


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Station Career Plan In the interest of high performance, Station established the following career plan in combination with IATA training resolution manual, ICAO human resources annexes and commercial training center manual. In order to achieve the required standard of competences for all jobs at the stations, there should be a strong relation between training and the different departments of the station. Traffic officer career plan will be divided into the following levels: New hired staff qualifications to be appointed to join EGYPTAIR     

University degree is preferred. Fluent English spoken and written (Multi-lingual skills preferred). Good Appearance. Computer skills are preferred. Former Experience (if any).

5.2.1

Beginners Level (Up To 12 Months)

After the traffic officer is appointed to join Egypt air station and in order to achieve the required standard of the competence for the different station functions and handling operations that affect the safety and/or security of operations the training program should comprise between the theoretical and practical appropriate knowledge, skills and experience appropriate to the position Training Sequence 1.

2.

Join station shifts for 2 weeks (under supervisor) for familiarization with airport layout and different premises where passenger services are carried out. During this familiarization period his behavior, conduct and appearance should be evaluated. Six week basic course followed by a theoretical and practical exam should be held to cover the following subjects: Historical background about Egypt air  International organization  Employee Duties and responsibilities  Passenger service  Baggage handling  Aircraft handling  Cargo handling  Tickets and fares-basic  Communications  Catering  Operation  Security  Dangerous goods ( book 3 )  DCS ( for online stations only )  Familiarization of passports and visas  Human factors principles  Company policy, and related procedures and operating practices  Ramp Safety  Fraud Prevention


REV : 0 Page : 5.2-1


EGYPTAIR AIRLINES

Station Training


Commercial Sector

3.

After passing the exam, he will join shifts to work for six months in different station departments (check-in – arrival – gate control – transfer – baggage handling- arrival – foreign carriers)

4.

After six months, a complete evaluation should be reported to general manager stations.

5.

Work shop for different emergency cases and travel documents and new regulations. 

N.B:

refreshing courses including the following subject : customer services  passenger handling  travel documents  visas fraud detections  baggage handling  aircraft handling  yield management  world tracer system for baggage handling  recurrent DGR every 24months according to ECAR  work shop for different emergency cases and travel documents and any new regulations  personal computer course After 3 years traffic staff is entitled to be a load control agent providing that he passed the exam of the following training courses : dangerous good book 2 (as per ECAR regulations)  weight and balance course  Aerodynamic course  specific weight & balance training for each aircraft type

5.2.2

Agent Level (12 Months Up To 6 Years) 

N.B:

N.B:

A. refreshing courses including the following subject: Customer services  Passenger handling  Travel documents  Visas fraud detections  Baggage handling  Aircraft handling  Yield management  world tracer system for baggage handling  recurrent DGR every 24 months according to ECAR  work shop for different emergency cases and travel documents and any new regulations  personal computer course After 5 years traffic staff is entitled to be a load control agent providing that he passed the exam of the following training courses: Dangerous good book 2 (as per ECAR regulations)  Weight and balance course  Aerodynamic course  Specific weight & balance training for each aircraft type In case of transferring an agent to another duty at stations he will be entitled for a transitional training.


REV : 0 Page : 5.2-2

5.2.3


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Supervisors Level (6 Years Up To 12 Years)

After six years from date of joining the traffic officer is entitled to super visor position providing that: 

Fluent English spoken and written



Leading ability



Good appearance



Good communication with others



Ability to find solution for different problems



Passing the intermediate exam in the following subjects:

passenger handling



aircraft handling



baggage handling



customer services



travel documents and visas



valid DGR certificate book 2



duties and responsibilities as described in the station manual



tickets and fares



catering



operation

The supervising positions will cover: 

station flight dispatcher



passenger service supervisor



counter supervisor



domestic services supervisor



load control supervisor



transit/transfer supervisor



station controller



lost and found supervisor

N.B:



After two years he is entitled to be assigned as a domestic station manager or outstation assistant station manager or outstation traffic officer providing that :English evaluation



travel document test



passenger handling test



aircraft handling test



baggage handling test



valid DGR book 2 certificate


REV : 0 Page : 5.2-3

5.2.4


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Management Level (More Than Fourteen Years)

After twelve years traffic officer may be entitled to a management position either inside or in out station providing that: 

Attending administration course



English evaluation test



Attending advanced course in the following subjects:

International affaires



Customer services



Yield management



Ground handling agreements



Passenger services



Air craft handling



Baggage handling



Recurrent DGR book2 certificate


REV : 0 Page : 5.2-4

5.2.5


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Training plan

JOB

PS CS

A/C

DCS W & B TYPES

-CHECK-IN AGENT -TRANSFER AGENT x -CUSTOMER SERVICE AGENT - CUSTOMER AIRLINE SERVICE AGENT

x

-LOAD PLANNER

x

x

x

x

x

x

-BAGGAGE SERVICE AGENT -STATION MANAGER *PS *CS *DCS *W& B *A/C types *WM *CRM *SF *DGR


x

x

WM

x

x

X

X

x

X

x

X

X

X

x

x

X

x

x

x

CRM SF DGR

= PASSENGER SERVICE = CUSTOMER SERVICE =DEPARTURE CONTROL SYSTEM =WEIGHT AND BALANCE =AIRCRAFT TYPES =WORLD TRACER MANAGEMENT =HUMAN FACTORS =SECURITY FOUNDATION =DANGEROUS GOOD REGULATION

REV : 0 Page : 5.2-5


EGYPTAIR AIRLINES

Station Training


Commercial Sector



REV : 0 Page : 5.2-6


EGYPTAIR AIRLINES

Station Training


5.3

Training Requirements

5.3.1

Initial Training Program

Commercial Sector

Recognizing that the successful application of regulations concerning the station functions and due to the station career plan on detailed understanding of the Regulations; properly planned and maintained initial /intermediate and advanced training programs for all persons concerned in the following main station activities: 

Weight and balance



Airport passenger services



Baggage handling



Dangerous goods book 3 for passenger service staff (Recurrent every 24 months)



Dangerous goods book 2 for load control staff (Recurrent every 24 months)

Training shall be provided or verified to persons in a position involving the passenger service and completion of weight and balance. The training shall responsibilities;-

address as applicable

to

individual

function(s)



General familiarization



Limitations



Labeling and marking



Recognition of undeclared dangerous goods; Storage procedures;



Flight crew notification; Provisions for passengers and crew;



Emergency action.

and

Recurrent training shall be provided within 24 months of the previous training unless the Egyptian Civil Aviation Supervisory Authority (ECASA) defines a shorter period. A test shall be given to the trainees following the training to verify the understanding of the regulations. A certificate shall be issued confirming successful completion of the test for DGR and weight and balance courses.

5.3.2

Recurrent Training Program

Recurrent training program shall be established and maintained in full compliance with the IATA requirements and EGYPTAIR regulations specially where safety is involved, EGYPTAIR has instituted a policy of recurrent training in order to keep employee skill abilities at a maximum level ; recurrent training is accomplished in different settings: 

Outsourced to a dedicated classroom. Or


REV : 0 Page : 5.3-1




EGYPTAIR AIRLINES

Station Training


Commercial Sector

Done by a visiting instructor. Or



Performed by instructors from a corporate training and organizational development department training is offered to: 

EGYPTAIR staff



Agencies and contracted operators; which perform; on behalf of EGYPTAIR,(Personnel of external service providers)



Evaluation for training obtained must be done.



Periodic assessment to ensure ongoing competency.



All personnel undergo evaluation ,testing by written ,oral or practical means (ex. Check-in & L/C mechanized) to demonstrate adequate knowledge ,competency and/or proficiency to perform duties and, execute procedures

5.3.3

TRAINING CURRICULUMS 

Curriculums shall be set up such that personnel receive training in the requirements commensurate with their responsibilities.



Training curriculums shall at least include: 

1st general familiarization training – which shall be aimed at providing familiarity with the general provisions



2nd Function specific training – which shall provide detailed training in the requirements applicable to the function for which that person is responsible.



Training curriculums shall be planned such that the various categories of personnel shall be familiar with the minimum subject.



Training curriculums shall include at least the following published details: 

1st Course objectives



2nd Detailed description of the course content



3rd Training methods used



4th Testing methods and pass levels applied to validate results



Validation of the training shall be by an examination set and marked by EGYPTAIR Training Sector 1.



The certificate awarded pursuant shall include: 

1st The name of the issuing authority



2nd The date of issue



3rd A confirmation that the trainee has taken the examination on the contents of the course, and has met the minimum standard required by the examination body


REV : 0 Page : 5.3-2


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Continuous Improvement EGYPTAIR Training must provide continuous improvement review of all curriculums. And updating to remain relevant and provide the knowledge necessary to perform duties, execute procedures associated with specific functions and responsibilities. The following processes shall be accomplished at least annually to ensure that the content of training program is reviewed and updated to remain relevant and provide the knowledge necessary to perform duties, execute procedures and operational functionalities to include: 

Familiarization training on general provisions and regulations;



In depth training on requirements, including policies, procedures and operating practices.



Training in human factors principles.



Safety training on associated operational hazards.



A review of all curriculum for any pending regulatory or company revisions. An immediate distribution process for regulatory changes to training material shall be discussed.



A review of completed tests and evaluate for trends test questions which are incorrectly answered by students on a consistent basis shall be reviewed for course content clarity and instructor subject facilitation improvement.



A review of applicable testing and evaluation by written ,oral or practical means ,as applicable to assure demonstration of adequate knowledge, competency or proficiency to perform duties, execute procedures



A needs analysis survey to station management for training improvements.



Publish annually the results of the continuous Improvement program to all applicable management personnel.

DGR Training Curricula 

Training shall be based on the IATA Dangerous Goods Regulations.



Personnel must receive training in the requirements according to their responsibilities.



Training must include:





General familiarization training;



function specific training;



Safety training.

In planning training courses, the various categories of personnel must be familiar with minimum subject matter as indicated in the chart shown:


REV : 0 Page : 5.3-3

1.


EGYPTAIR AIRLINES

Station Training


Commercial Sector

KEY 1 Cargo acceptance staff of operators and agencies acting on behalf of operators. 2 Staff of operators and agencies acting on behalf of operators engaged in the ground handling, storage and loading of cargo and baggage. 3 Passenger handling staff and security staff who deal with the screening of passengers and their baggage. 4 Flight crewmembers and load planners.

5 Crewmembers (other than flight crew).

5.3.4

Training Records

A training record for each trainee, trainer, and evaluator shall be maintained in accordance with the EGYPTAIR Management and Control System for documents and/or records and shall include at least the following: 

The individual’s name.



The most recent training completion date.



A description, copy or reference to training materials used to meet the training requirement.



The name and address of the organization providing the training (e.g. the name of the training center).



Examination score.

Trainees and course data are entered and kept in both the Training Sector’s records keeping system and the station records keeping system. Station (Management and control system for records)


REV : 0 Page : 5.3-4


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Training Section shall be the responsible authority to provide identification, legibility, maintenance, retrieval, protection and security and disposal; such system is in accordance with the requirements Training records are kept till trainee retirement.(refer to Management and control system records .

5.3.5

Instructors

Instructors shall have knowledge not only of training techniques but also of the all the station activities, in order that the subject is covered fully and questions adequately answered. They must be qualified and competent, where required, certified to conduct such training activities. For a person to be authorized as Instructor he shall fulfil all the qualifications and requirements phases stipulated in the following tables:Weight and balance instructor

Phase

I

Qualification Segments

C U R R I C U L U M

Successfully completes a Basic Indoctrination course that as part of its contents introduces him to international civil aviation laws and international organizations such as ICAO, IATA, FIATA, ECARs, FARs, and JARs. This is in addition to EGYPTAIR, policies and procedures. Successfully completes a Professional Skills for Instructors. Successfully completes Initial weight and balance course. One year experience in the load control office

II

S E G M E N T S

Successfully completes an IATA /AACO/ or MS load control course Successfully completes Dangerous Goods Regulations-Book 2 course

Instructs at least one weight and balance course under the supervision of an experienced weight and balance Instructor.


REV : 0 Page : 5.3-5


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Baggage handling instructor Phase

I

II


C U R R I C U L U M

Successfully completes a Basic Indoctrination course that as part of its contents introduces him to international civil aviation laws and international organizations such as ICAO, IATA, FIATA, ECARs, FARs, and JARs. This is in addition to EGYPTAIR, policies and procedures.

S E G M E N T S

four years experience in the baggage handling office

Successfully completes a Professional Skills for Instructors.

Successfully completes Initial passenger services course.

Successfully completes world tracer management course. Successfully completes Dangerous Goods Regulations-Book 2 course Instructs at least one baggage handling course under the supervision of an experienced instructor.


REV : 0 Page : 5.3-6


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Passenger services instructor

Phase

I

II


C U R R I C U L U M

Successfully completes a Basic Indoctrination course that as part of its contents introduces him to international civil aviation laws and international organizations such as ICAO, IATA, FIATA, ECARs, FARs, and JARs. This is in addition to EGYPTAIR, policies and procedures.

S E G M E N T S

Eight years experience in customer service section

Successfully completes a Professional Skills for Instructors

Successfully completes Initial passenger services course.

Successfully completes an IATA /AACO load control course Successfully completes Dangerous Goods Regulations-Book 2 course Instructs at least one passenger service course under the supervision of an experienced passenger service course


REV : 0 Page : 5.3-7


EGYPTAIR AIRLINES

Station Training


Commercial Sector



REV : 0 Page : 5.3-8


EGYPTAIR AIRLINES

Station Training


5.4

Training Courses

5.4.1

Weight and Balance Program

Commercial Sector

Curriculum Initial Course

Course Title:

- Weight And Balance

Target population:

- Load controllers

Prerequisites:

- The trainee should have completed not less than 2 years as a traffic officers including at least one year in the station’s different sections - Holding a valid DGR IATA book 3 course certificate - Have a sufficient knowledge of English to understand the instructions published in this manual.

- Good knowledge of the different organization names and the used definitions Level:

- Initial.

Course Objectives:

- By the end of this course the trainees will have fulfilled the minimum training and qualification requirements in accordance to IATA AHM functions 1 & 3 and should be able to:  Calculate the weight and balance of an aircraft ensuring that the actual weight is within the certified operational weight & balance limits  Filling the loading instruction report according to the certified limits and EGYPTAIR regulations  Filling the manual load and trim sheet  Ensuring the standardization of knowledge base and enhances of proficiency

Duration:

- 100 Instruction hours (20 days) 05 hours per day

Training Media / Aids: Standard Classroom

X

Whiteboard

X

Overhead Projector

X

Flip Chart

X

PowerPoint Presentation

X

Training Location:


EGYPTAIR Commercial, Training Center (CFA)

X

Financial

&

Administrative

REV : 0 Page : 5.4-1


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Documentation & References: - IATA (AHM) as amended IATA principles of loading - EGYPTAIR station manual (T.F.M manual)

Course content:

- Enclosure 1

Evaluation Means:

- Theoretical Examination at the end of the course. - Test load sheet for wide body and narrow body aircraft.

Exercises

X

Essay

Completion

X

Multiple choice

True or False

X

Examination Pass Grade:

X

- 85 %

Note: training hours doesn’t include exam


REV : 0 Page : 5.4-2


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Initial Course Topics

Time Allocated Hrs: Min

DAY 1 00:30 -General Philosophy (Weight and balance proficiency and awareness). 01:30 -Introduction. Terminology, definitions of terms, operational codes - Theory of flight - Abbreviations. 02:00 -A/c major parts and their functions. -Aircraft balance principles, consequences of improper aircraft 01:00 Loading

DAY 2 -General weight and balance proficiency and awareness. (Cont,) Definitions (cont,) 02:00 - Aerodynamics -Aircraft movements and axis 01:00 -Aircraft surface 02:00 -Fuel requirements -Structural strength limits.


REV : 0 Page : 5.4-3


EGYPTAIR AIRLINES

Station Training


Topics

Commercial Sector


DAY 3 Maximum structural weight limitations 00:30 Maximum design zero fuel weight. 00:45 Maximum take-off weight. 00:30 Maximum design landing weight 00:30 Maximum design ramp weight 01:00 Operational weight limits. 00:30 Basic weight. 00:30 Operational items. 00:45 Dry operating weight DAY 4 Maximum structural weight limitations (cont,) 01:00 -Allowed weight for take-off 00:30 Allowed traffic load 00:45 Actual traffic load. 00:45 Actual zero fuel weight 00:45 Actual take-off weight 00:45 Actual landing weight. 00:30 Last minute change.


REV : 0 Page : 5.4-4


EGYPTAIR AIRLINES

Station Training


Topics

Commercial Sector


DAY 5 -Aircraft structural load limitations. 01:00 Maximum compartment load limit. 01:00 Maximum combined load limit. 00:30 Maximum linear load limit. 00:30 Maximum cumulative load limit). 00:30 Maximum area load limit. 01:30 Computation, issuance manual load sheet DAY 6 Unit load devices. Aircraft hold designation 00:30 IATA identification codes 00:45 Gross weight limitations, hold restraints requirements 00:45 Container/pallet build-up and tie down limitations rules Definitions of unit load devices and tagging 00:45 Loading instruction report 00:30 Numbering and designation of aircraft holds 01:00 Issuance and checking of the (LIR).(electronic and manual) 00:45 Missing restraint limitations


REV : 0 Page : 5.4-5


EGYPTAIR AIRLINES

Station Training


Topics

Commercial Sector


DAY 7 -Bulk hold loading Loading/offloading profile

01:00

Loading restraint systems

01:00

Aircraft nets-, tie down, volume

00:30

Baggage categories and hold location

00:30

Principles of loading

00:30

EGYPTAIR loading procedures.

00:30

Special load.

01:00

DAY 8 After departure messages (reading and sending) Movement (MVT) Load message (LDM) Abbreviated Load Information Message (ALI)

00:45 00:45 01:00

Container/pallet distribution message (CPM)

01:00 ULD/Bulk Load Weight Signal (UWS) Diversion Message (DIV) Seat occupied message (SOM)

00:30 01:00

Statistical Load Summary (SLS)


REV : 0 Page : 5.4-6


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Time Allocated Topics Hrs: Min DAY 9 DANGEROUS GOOD (BOOK 2) TRAINING PROGRAM APPR. NR DGR2-175-02. -General philosophy

05:00

-Limitations (loading restrictions, compatibility rules) -General requirements for shippers -List of dangerous goods -DAY 10 DANGEROUS GOOD (BOOK 2) (cont,) -TRAINING PROGRAM APPR. NR DGR2-175-02. -Cargo IMP codes

05:00

-Labeling and marking (ULD and parcels) -Recognition of undeclared dangerous goods -Storage and loading procedures DAY 11 DANGEROUS GOOD (BOOK 2) (cont,) TRAINING PROGRAM APPR. NR DGR2-175-02. 05:00 -Pilot –in-command notification (NOTOC) Provisions for passengers and crew -Emergency procedures


REV : 0 Page : 5.4-7


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Time Allocated Topics Hrs: Min DAY 12

01:30

-Load control duties and responsibilities.

00:30

-Aircraft documents.

00:30

-Flight documents (FILING).

01:00

-Computation issuance and check load and trim sheet

01:30

DAY13 AIRCRAFT TYPES -E170 01:00 -B737-500 01:00 -B737-800 01:00 -A320/ A321 02:00 - Computation issuance and check load and trim sheet. DAY 14 AIRCRAFT TYPES -B777 01:00 -A330 01:00 -A340 03:00 -Computation issuance and check load and trim sheet DAY 15 -Revision for previous a/c types

02:00

-Computation issuance and check load and trim

03:00

(case study) DAY 16 /17 Safety on the ramp

10:00

(instructed by EGS)


REV : 0 Page : 5.4-8


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Time Allocated Topics Hrs: Min DAY 18 Computerized flight plan (CFP) 05:00 Operational flight plan (OFP) (instructed by flight operation sector) DAY 19 /20 Human Factors

10:00

(instructed by training sector) Total Instruction Hours


100

REV : 0 Page : 5.4-9


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Curriculum Recurrent Course Course Title:

- Weight and balance.

Target population:

- Load controllers’ station staff

Prerequisites:

- Has obtained initial weight and balance training - Has a valid DGR B2 certificate

Level:

- Recurrent (every 24 months)

Course Objectives:

-Classroom review Qualification competency check

Duration:

-10:00 Instruction hours (2 days)


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:

EGYPTAIR Commercial, Financial & Administrative Training Center (CFA)

Documentation

IATA (AHM) updated edition

& References:

Students handout T.F.M manual VOL I / VOL III

Course content: Evaluation Means:

-Theoretical Examination at the end of the course. -Complete manual load sheet test.

Exercises

X

Essay

Completion

X

Multiple choice

True or False

X

X

Examination Pass Grade: 85 %


REV : 0 Page : 5.4-10


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Recurrent Course

Topics


DAY 1 -Introduction. -Operational weight limit. -Loading limitations -Computation issuance and check load and trim sheet for narrow body aircrafts:-E170 -B737-500

00:30 00:45 00:45 03:00

-B737-800 -A320 -A321 DAY 2 Computation issuance and check load and trim sheet

01:00

Load & trim sheet type A340

02:00

Load & trim sheet type B777

02:00

Load & trim sheet type A330 Total Instruction Hours


10:00

REV : 0 Page : 5.4-11


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Curriculum Transition Course

Course Title:

- Weight and balance transition training.

Target population:

- Load Planner station staff

Prerequisites:

- passed the initial weight and balance course -Requalification evaluation UN satisfactory

Level:

- Transition

Course Objectives:

- Provides training to qualify load control on aircraft that were not included in the initial training program

Duration:

- 05:00 Instruction hours (1 day)


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:

EGYPTAIR Commercial, Financial & Administrative Training Center (CFA).

Documentation & References:

IATA (AHM) updated edition Students handout T.F.M manual VOL III


-Theoretical Examination at the end of the course. -Complete manual load sheet test.


REV : 0 Page : 5.4-12


EGYPTAIR AIRLINES

Station Training


Exercises

X

Essay

Completion

X

Multiple choice

True Or False

X

Commercial Sector

X



REV : 0 Page : 5.4-13


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Transition Course

Topics


DAY 1 -Introduction

00:30

-Operational weight limit

00:30

-Loading limitations

01:00

-Special load procedures

01:00

-Computation issuance and check load and trim sheet

02:00

Total Instruction Hours

05:00


REV : 0 Page : 5.4-14

5.4.2


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Basic Indoctrination

Curriculum Basic Indoctrination Course Course Title:

- Basic indoctrination course.

Target population:

- Sales Officers. - Reservation Staff. - Traffic Officers.

Prerequisites:

- The trainees must have spent at least (2) weeks on site familiarization

Level:

- Basic

Course Objectives:

- To introduce the newly recruited to EGYPTAIR. Structure, Policies, Procedures, Forms, Organizational and Administrative Practices

Duration:

- 25:00 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:

EGYPTAIR Commercial, Financial & Administrative Training Center (CFA)

Documentation

State law 47 & 48

& References:

EGYPTAIR Policy & Procedures


-Theoretical Examination.

Exercises

X

Essay

X

Completion

X

Multiple choice

X

True or False

X


Course code


PBCI-0

REV : 0 Page : 5.4-15


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Basic Indoctrination Course

Time Allocated Topics Hrs : Min Module (1)

(05 Hours)

EGYPTAIR Biography History.

01:00

Activities.

01:30

Organization.

01:00

Duties & Responsibilities.

01:30

Module (2) (10 Hour) Customer Service Introduction

00:30

Introduction to V.I.P Service.

01.00

Communication Skills.

01:30

Customer Contact Techniques.

02:00

Dealing With Upset Customers.

01:30

Social Styles.

01:00

Cross Cultural Awareness.

00:30

Handling Stress On The Front Line.

01:30

Conclusion.

00:30

Module (3) (05 Hours) Tourism Industry Special Terms.

00:30

International & Internal Tourism.

00:30

Program Component Factors Of The Tourist Product.

01:30

Preparing Tourism Program.

01:00

Important Sights Of Great Cairo.

01:30


REV : 0 Page : 5.4-16

Module (4)


EGYPTAIR AIRLINES

Station Training


Commercial Sector

(05 Hours)

International Organizations Kinds Of Organizations. Governmental.

00:30

Airlines.

00:30

Organizations Objectives.

01:00

Organizations Responsibilities.

01:00

Warsaw Convention.

01:00

World Health Organizations.

01:00

Total Instruction Hours

25:00


REV : 0 Page : 5.4-17

5.4.3


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Airport Passenger Services

Curriculum Initial Airport Passenger Service Course Title:

- Airport Passenger Services.

Target population:

- Traffic Officers (BASIC COURSE FOR NEW HIRED).

Prerequisites:

-Trainees should have successfully completed Basic Indoctrination Course.

Level:

- Initial

Course Objectives:

- By the end of this course the trainees should be able to assume their duties & responsibilities in the field of Airport Passenger Services.

Duration:

- 140:00 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:


Documentation

- IATA Airport Handling Manual (AHM)

& References:

- IATA Resolutions - EGYPTAIR Station Manual (ESM) - ECAR 121 - Airline Passenger Tariff (General Rules)


-Theoretical Examination

Exercises

X

Essay

X

Completion

X

Multiple choice

True Or False

X


Course code


PHPS-1

REV : 0 Page : 5.4-18


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Initial Airport Passenger Service

Topics


Module (1)

(20 hours)

Passenger Fares & Ticketing - Introduction

00:15

- Passenger Air Tariff Books

00:30

- IATA Formula

00:30

- General Instructions(Communication procedures Customer airlines, load control ,authorities, others)

00:15

- Types Of Tickets

00:15

- Completion Of Ticket Boxes

00:45

- Baggage Pooling

00:35

- Completion Of Excess Baggage.

01:00

- Completion Of MCO (Miscellaneous Charges Order)

02:00

- How To use worldwide City To City Schedule.

10:00


REV : 0 Page : 5.4-19


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Topics


Module (2)

(15 hours)

Baggage Handling

-Baggage handling procedures (identification, sorting, loading in ULDs); -Manual baggage handling procedures; -ULDs (designation codes, inspecting, loading, tagging, removal from service); -Security (regulations, considerations, procedures);

01:00 01:00 03:00 02:00 03:00

-Load control (consequences, coordination, procedures);

-Communication procedures (customer airlines, load control, authorities, others); Dangerous goods: General philosophy; Labeling and marking; Recognition of undeclared dangerous goods; Storage and loading procedures; Pilot-in-command notification; Provisions for passengers and crew;

05:00

Emergency procedures.


REV : 0 Page : 5.4-20


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Topics


Module (3)

(30 hours)

Customer Service - Geographical Outlook.

01:00

-Kinds Of Passenger.

02:00

- Travel Documents.

01:30

- Seating Policy. (Cabin seating considerations, to include exit row, special passengers)

02:00

- Tim (Travel Information Manual).

02:30

- handling and boarding of weapons and authorized persons carrying weapons

02:00

- Excess Baggage (Weight Concept & Piece Concept).

02:00

- Special Baggage.

01:30

- Unchecked Baggage & Handling Procedures

01:30

- Forms Of Payment.

02:00

- Check-In Procedures/Boarding procedures. -Manual check-in

02:00

-Baggage check-in policies and procedures - Passenger Requiring Special Handling.

02:00

- Duties & Responsibilities.

02:00

- Upgrading / Downgrading.

01:30

- Dead line.

01:30

- Passenger Complaints. - Health and safety - Abnormal and emergency procedures (fire, dangerous goods, security, other)

03:00

- Data protection and security Edition: 2 Date: Jan 2011

REV : 0 Page : 5.4-21


EGYPTAIR AIRLINES

Station Training


Commercial Sector

- Document protection and security - Communication procedures (customer airlines, load control, authorities, others) - Load control consequences, coordination and procedures -Dangerous goods regulations, considerations and procedures - Security regulations, considerations and procedures - Emergency response procedures


REV : 0 Page : 5.4-22


EGYPTAIR AIRLINES

Station Training


Topics

Commercial Sector


Module (4)

(10 hours)

Aerodynamics - Introduction.

02:00

- Atmosphere Characteristics.

02:00

- Definitions.

02:00

- Aircraft Movements & Axis.

02:00

- Aircraft Surfaces.

02:00

Time Allocated Topics Hrs: Min Module (5)

(30 hours)

Aircraft Handling - ICAO Standard Documents

01:00

- Clearance Procedures. 01:15 -Load control consequences, coordination and procedures - Aircraft Certificates And Licenses.

01:00

- Safety Regulations on The Ramp.

01:30

- Operational Irregularities.

01:00

- Aircraft Familiarization.

02:00

- Aircraft controls.

01:15

- Terms And Definitions.

01:00

- Factors Affecting Load And Balance.

01:30

- Principles Of Weight And Balance.

02:00

- Weight Limitation.

01:30


REV : 0 Page : 5.4-23


EGYPTAIR AIRLINES

Station Training


Commercial Sector

- Traffic Load Calculations.

02:00

- Load Sheet.

02:00

- Load And Balance Chart.

01:00

- Fuel Definitions.

01:00

- Practices For Load Sheet.

04:00

- Loading Instructions Report (LIR).

01:00

- Special Load.

01:00

- Duty Of Load Controller And Checklist.

01:30

- post Departure.

01:30


REV : 0 Page : 5.4-24


EGYPTAIR AIRLINES

Station Training


Topics

Commercial Sector


Module (6)

(05 hours)

Reservation - Introduction.

00:10

- Aircraft Types.

00:15

- Authorization.

00:15

- Definition Of The Freedoms.

00:20

- Month & Days Abbreviations.

00:20

- International City/Airport Codes.

00:15

- City Codes & Offices In Egypt.

00:20

- Off Line Offices (International, Domestic).

00:15

- Airline Designator Codes.

00:20

- Special Service Requirement (SSR).

00:20

- Other Service Information.

00:25

- Action, Advice & Status Codes.

00:20

- Hotels, Meals & Miscellaneous Abbreviations.

00:20

- SITA Addresses For EGYPTAIR Offices In Cairo.

00:20

- Passenger Name Record (PNR).

00:25

- Selling Facilities.

00:20


REV : 0 Page : 5.4-25


EGYPTAIR AIRLINES

Station Training


Commercial Sector


(05 hours)

Security(general Awareness) - EGYPTAIR Organization.

00:15

- Security Division Organization.

00:15

- Security Objectives. 00:30 Document protection and security - Security Officer. Duties & Responsibilities.

01:00

- At Departure Hall & Gates.

01:00

- At Sales Offices.

00:45

- At Departing Aircraft.

00:45

- Discussion & Revision.

00:30


(05 hours)

Cargo - Introduction.

00:15

- Cargo Manual.

00:15

- Idea About TACT Rules Book (Orange).

00:30

- Airline Liability.

00:30

- Airway Bill.

01:00

- Rates Types

02:30


REV : 0 Page : 5.4-26


EGYPTAIR AIRLINES

Station Training


Commercial Sector


(05 hours)

Operations - Introduction.

00:30

- Egypt Air Operations Division.

00:40

- Flight Plan.

01:00

- Flight Operation Manual (FOM).

00:40

- Introduction Organizations.

00:40

- Abbreviations.

01:30 Time Allocated Topics Hrs: Min Module (10)

(05 hours)

Catering - Catering Schedule.

02:00

- Catering Handling

01:30

- Catering Requirements.

01:30 Topics


Module (11)

(05 hours)

SITA Text - Company Profile

01:00

- Message Format.

02:00

- Message Categories

02:00

Total Study Hours

130:00

NB:- Recurrent airport passengers services in accordance with requirements (company policy and regulatory authority) not less than once during 36 months.


REV : 0 Page : 5.4-27


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Curriculum Recurrent Passenger Service

Course Title:

- Recurrent Passenger Service

Target population:

- Passenger Service staff

Prerequisites:

- Has obtained initial Passenger Service training - Has a valid DGR B3 certificate

Level:


Course Objectives:


Duration:



X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:


Documentation & References:

-IATA (PSC) updated edition -Students handout -T.F.M manual


-Theoretical Examination at the end of the course.

Exercises

X

Essay

Completion

X

Multiple choice

True or False

X

X


Course code


PHPS-2

REV : 0 Page : 5.4-28


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Recurrent Passenger Service Time Allocated Topics Hrs: Min Customer Service - Geographical Outlook.

00:30

-Kinds Of Passenger.

00:30

- Travel Documents.

00:30

- Seating Policy. (Cabin seating considerations, to include exit row, special passengers)

00:30

- Tim (Travel Information Manual).

00:30

- handling and boarding of weapons and authorized persons carrying weapons

00:30

- Excess Baggage (Weight Concept & Piece Concept).

00:30

- Special Baggage.

00:30

- Unchecked Baggage & Handling Procedures

00:30

- Forms Of Payment.

00:30

- Check-In Procedures/Boarding procedures. -Manual check-in

00:30

-Baggage check-in policies and procedures - Passenger Requiring Special Handling.

01:00

- Duties & Responsibilities.

00:30

- Upgrading / Downgrading.

01:00

- Dead line.

01:00

- Passenger Complaints. - Health and safety - Abnormal and emergency procedures (fire, dangerous goods, security, other)

01:00

- Data protection and security - Document protection and security


REV : 0 Page : 5.4-29


EGYPTAIR AIRLINES

Station Training


Commercial Sector

- Communication procedures (customer airlines, load control, authorities, others) - Load control consequences, coordination and procedures -Dangerous goods regulations, considerations and procedures - Security regulations, considerations and procedures - Emergency response procedures -Dangerous goods regulations:  General philosophy;  Limitations;  Labeling and marking;  Recognition of undeclared dangerous goods;  Provisions for passengers and crew;  Emergency procedures. Total Study Hours


10:00

REV : 0 Page : 5.4-30


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Curriculum Recurrent Baggage Handling Course Title:

- Recurrent Baggage Handling

Target population:

- Baggage handling staff

Prerequisites:

- Has obtained initial Baggage Handling training - Has a valid DGR B3 certificate

Level:


Course Objectives:


Duration:



X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:


Documentation

-IATA (PSC) updated edition

& References:

-Students handout -T.F.M manual


-Theoretical Examination at the end of the course.

Exercises

X

Essay

Completion

X

Multiple choice

True or False

X

X


Course code


PHBH-2

REV : 0 Page : 5.4-31


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Recurrent Baggage Handling Time Allocated Topics

Hrs: Min

Baggage Handling

-Baggage handling procedures (identification, sorting, loading in ULDs); -Manual baggage handling procedures;

01:00

-ULDs (designation codes, inspecting, loading, tagging, removal from service); -Security (regulations, considerations, procedures);

02:00

-Load control (consequences, coordination, procedures);

02:00

01:00

01:00

-Communication procedures (customer airlines, load control, authorities, others); Dangerous goods:      

General philosophy; Labeling and marking; Recognition of undeclared dangerous goods; Storage and loading procedures; Pilot-in-command notification; Provisions for passengers and crew;

03:00

Emergency procedures. Total Study Hours


10:00

REV : 0 Page : 5.4-32

5.4.4


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Fraud Prevention

Curriculum Fraud Prevention Course Course Title:

- FRAUD PREVENTION.

Target population:

- Sales Officers/Traffic Officers/Financial Staff

Prerequisites:

- Trainees should have successfully completed Basic Indoctrination Course.

Level:

- Initial

Course Objectives:

- Enhance the awareness of EGYPTAIR staff of the problems of fraud and learn them how to protect revenue by avoiding the fraud.

Duration:

- 05 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:

- EGYPTAIR Commercial, Financial & Administrative Training Center (CFA).

Documentation

- Fraud Prevention handouts

& References: Course content: Evaluation Means:


Exercises

X

Essay

X

Completion

X

Multiple choice

X

True Or False

X

Examination Pass Grade: 70 % Course code


PMFP-1

REV : 0 Page : 5.4-33


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Fraud Prevention Course

Topics

Time Allocated Hrs :Min

Definition

00:30

The cost of fraud

00:30

Sorts of tickets

00:30

Security features on standard traffic document

00:30

Common ticket frauds

01:00

Ticket blacklist system

01:00

How to protect the revenue of EGYPTAIR by avoiding fraud

01:00

Total Study Hours

05:00


REV : 0 Page : 5.4-34

5.4.5


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Charge Note

Curriculum Charge Note Course Course Title:

- Charge Note

Target population:

- Traffic Officers

Prerequisites:

- Trainees must have successfully passed Basic Indoctrination & Airport Passenger Services Courses - Six months On Job

Level:

- Initial

Course Objectives:

- By the end of this course the trainees should be familiar to issue charges note and know all types of flights and fares

Duration:

- 25 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:


Documentation

- Charge note handouts



Exercises

X

Essay

X

Completion

X

Multiple choice

X

True Or False

X



PHCN-1

REV : 0 Page : 5.4-35


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Charge Note Course

Topics


Introduction

01:00

Charge note

04:30

Types of services

02:30

Types of flights

02:00

How to calculate each flight

05:00

Introduction to work order

00:30

Work order

02:30

Types of services

01:00

Types of flights

01:30

Types of contracts

02:00

Types of fares

01:00

Calculations

01:30

Total Study Hours

25:00


REV : 0 Page : 5.4-36

5.4.6


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Check-In

Curriculum Check-In Course Course Title:

- Check-In.

Target population:

- Traffic Officers

Prerequisites:

- Trainees must have successfully passed Basic Indoctrination & Airport Passenger Services initial Courses

Level:

- Initial

Course Objectives:

- By the end of this course the trainees should be familiar with all Check-in entries

Duration:

- 30 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:


Documentation

- Check-In notes

& References:

- EGYPTAIR DCS



Exercises

X

Essay

Completion

X

Multiple choice

True Or False

X

X


Course code


PHCK

REV : 0 Page : 5.4-37


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Check-In Course Time Topics

Allocated Hrs :Min

CHECK-IN User Modes. Singe In & Out. Basic Flight Assignment.

02:00

Facilities Display.

02:00

Complete Check-In.

03:00

Seats Changes.

02:30

Edit Codes.

05:00

Passengers Services Messages.

02:00

Electronic Ticket

02:00

Tickets Status.

05:00

Display Records.

02:00

Boarding & Baggage Tags Printing.

02:30

Advanced Passenger Information (API)

02:00

Through Check-in

05:00

Check-in From List

Total Study Hours


35:00

REV : 0 Page : 5.4-38

5.4.7


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Load Control Mechanized

Curriculum Load control Mechanized Course Course Title:

- Load control.

Target population:

- Traffic Officers

Prerequisites:


Level:

- Advanced

Course Objectives:

- By the end of this course the trainees should be able to produce mechanized load sheet and send after departure messages

Duration:

75 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:

- EGYPTAIR Commercial, Financial & Administrative

Training Center (CFA). Documentation

- IATA AHM (Airport Handling Manual)

& References:

- IATA Principles of Loading - Airbus & Boeing Weight and Balance Manual - TFM (EGYPTAIR Station Manual).


- Theoretical Examination

Exercises

X

Essay

Completion

X

Multiple choice

True Or False

X

X



PHLC-2

REV : 0 Page : 5.4-39


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Load control Mechanized Course

Topics

Time Allocated Hrs : Min

Aircraft Description.

01.00

Weight and Balance Limits.

01.00

Aircraft Compartments.

01.00

Possible Loading Combinations.

01.00

ULD Specification/Handling (Wide Bodied A/C).

02.00

Fuel Loading Procedures.

00.30

Load and Trim Sheet.

05.00

Loading Instructions.

00.30

ULD Messages.

02.00

Calculation of Maximum Take-Off Fuel.

02.00

Special Loads

00.45

DGR Loading Restrictions.

00.45

Restraining Of Loads

00.45

Supporting of Loads.

00.45

Ground Support Equipment.

00.30

Ramp Handling.

00.45

Preparation for Ramp Handling.

00.30

Safety Regulations.

00.45

LMC Entries.

01.00

Loading and Balance Principles.

05.00

Preparing FLT(DI-DW-FI-@ R-QT @ W-PW-PC-SA/Z-CK-SW-CO-CE-ME)

25.00

Preparing Stage (LR-EP/SP-DH-ML/AUTO-PR-LP/FP-FP/F) Actual Stage and Producing L/S (FC-FF-SS-ML/AUTO-PR-LS)

08.00

After Departure Messages (MVT-LDM-PTM-PSM-PIL-SOM) Edition: 2 Date: Jan 2011

REV : 0 Page : 5.4-40

Creating New Schedules.


EGYPTAIR AIRLINES

Station Training


Commercial Sector

04.00

Type One and Type Zero. TOT Errors.

03.00

Foreign Carriers Flights. Transit Flights.

01.30 01.30 01.30 01.30 01.30

Total


75.00

REV : 0 Page : 5.4-41

5.4.8


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Manual Load & Trim Sheet

Curriculum Manual Load And Trim Sheet Course Course Title:

- Manual load and trim sheet

Target population:

- Traffic Officers

Prerequisites:


Level:

- Initial

Course Objectives:

- By the end of this course the trainees should be able to produce manual load and trim sheet

Duration:

- 25 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:


Documentation

- IATA AHM (Airport Handling Manual)

& References:

- IATA Principles of Loading - Airbus & Boeing Weight and Balance Manual - TFM (EGYPTAIR Station Manual).



Exercises

X

Essay

Completion

X

Multiple choice

True Or False

X


Course code Edition: 2 Date: Jan 2011

X

85 %

PMCS1 REV : 0 Page : 5.4-42


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Manual Load And Trim Sheet Course

Topics

- Factors affecting load and balance

Time Allocated Hrs: Min 02:00 02:00

- Principles of weight and balance

02:00

- Traffic load calculations - Load sheet and balance

02:00

- Loading instruction report(LIR)

01:00

- Practices for L/S narrow body

02:00

- Practices for L/S wide body

05:00

- Mechanized load sheet familiarization

02:00

- Last Minute Change

02:00

- Loading (on load & offload)

05:00 Total


25:00

REV : 0 Page : 5.4-43

5.4.9


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Crisis Management

Curriculum Crisis Management Course Course Title:

- Crisis Management

Target population:

- Commercial Division Staff

Prerequisites:

- The trainees should be holding Supervisory and Intermediate Management posts

Level:

- Advanced

Course Objectives:

- By the end of this course the trainees should obtain the skills to confront and handle crisis and also to enable them to prepare the necessary plans in order to overcome the negative effects of that crisis

Duration:

- 25 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:


Documentation

- Crisis management notes



Exercises

X

Essay

X

Completion

X

Multiple choice

True Or False

X

Examination Pass Grade: 80%

Course code


PMCS

REV : 0 Page : 5.4-44


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Crisis Management Course

Topics

Time Allocated Hrs: Min 02:00 03:00

-

Crisis Definition and Its Main Features. Types of Crisis. Their Phases and Their Different Levels. Importance of Information and its Role in Predicting Dangers and Crisis. - Required Skills to Face Dangers and Crisis. (Technical- AdministrativeBehavioural). Applicable and actual Models for some Crisis and Dangers Practical. Applicable Exercises on Facing Crisis.

05:00

07:00

05:00

03:00 Total Study Hours


25:00

REV : 0 Page : 5.4-45

5.4.10


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Ground Handling Agreements

Curriculum Ground Handling Agreements Course Course Title:

- Ground handling agreements

Target population:

- Traffic Officers - Out Station Managers

Prerequisites:

- Trainees must have successfully passed Airport Passenger Services Course

Level: - Advanced Course Objectives:

- By the end of this course the trainees should be familiar with the different kind of agreements between EGYPTAIR and other carriers

Duration:

- 15 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:


Documentation

- IATA Standard Handling Agreement (SHA)



Exercises

X

Essay

Completion

X

Multiple choice

True Or False

X


70 %

Course code


X

PHGH-1

REV : 0 Page : 5.4-46


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Ground Handling Agreements Course

Time Topics

Allocated Hrs :Min

-Introduction

01:00

-Types of G.H.A.

01:30

-Parts of G.H.A.

01:30

-MAIN AGREEMENT

02:00

-ANNEX a

02:00

-Annex B

02:00

-Simplified procedure G.H.A

01:00

-Reading and issuance of annex B

02:00

-Notes on G.H.A

01:00

-Duties and responsibilities of STM

01:00

Total Study Hours

15:00


REV : 0 Page : 5.4-47

5.4.11


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Operations

Curriculum Operations Course Course Title:

- Operations

Target population:

- Load control staff - Outstation Managers

Prerequisites:

- Trainees must have successfully passed Airport Passenger Services Course

Level:

- Advanced

Course Objectives:

- By the end of this course the trainees should be familiar with the relation between flight operation and stations activities

Duration:

- 10 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:


Documentation

- Operations handouts



Exercises

X

Essay

Completion

X

Multiple choice

True Or False

X


80 %

Course code


X

PHOP-2

REV : 0 Page : 5.4-48


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Operations Course

Topics


-Meteorology

02:00

-Flight plan (C.F.P.)

02:00

-Relations between crew, operations and stations

02:00

-R.T.O.W.

02:00

-Cockpit Crew Scheduling Duty Period

02:00

Total

10:00


REV : 0 Page : 5.4-49

5.4.12


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Station Dispatching

Curriculum Station Dispatching Course Course Title:

- Station Dispatching

Target population:

- Traffic Officers - Outstation Managers

Prerequisites:

- The trainees must have successfully passed the Check-In Course and have over five years experience in station activities

Level:

- Advanced

Course Objectives:

- By the end of this course the trainees should be able to understand how the Load Sheet (L/S) is produced, discuss field problems and situations so that practical solutions can be reached

Duration:

- 20 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:


Documentation

- Station Dispatching Notes

& References:

- IATA AHM (Airport Handling Manual). - IATA Principles of Loading. - Airbus & Boeing Weight and Balance Manual



Exercises

X

Essay

Completion

X

Multiple choice

True Or False

X


X

80 %

Course code PHSD


REV : 0 Page : 5.4-50


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Station Dispatching Course

Topics


-Revision Of Manual L/S. Principles Of Loading Especially For Wide Bodied Aircraft.

02.00

-ULDs. Loading & Off-Loading Priority.

04.00

-Importance of Flight Report (@ P/SEQ LO).

02.00

-Outline for Sine Code (RA-SU).

03.00

-Comparison Between Manual L/S& Mechanized L/S.

04.00

-Quick Reference for L/S Stages.

02.00

-Irregularities

03.00

Total Hours

20.00


REV : 0 Page : 5.4-51

5.4.13


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Traffic Security

Curriculum Traffic Security Course Course Title:

- Traffic security

Target population:

- Traffic Officers

Prerequisites:

- Trainees should have successfully completed: Basic Indoctrination Course

Level:

- Initial / Recurrent

Course Objectives:

- To acquire necessary knowledge regarding: - Traffic officers duties for Passengers services - Traffic officers duties for Baggage services - Traffic officers duties for Aircraft services

Duration:

- 10 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:


Documentation

- EGYPTAIR Security Manual

& References:

- IATA Security Manual - ICAO Security Manual



Exercises

X

Essay

X

Completion

X

Multiple choice

X

True or False

X


70 % Course code


SECR-1

REV : 0 Page : 5.4-52


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Curriculum Traffic Security Course

Topics


A-PASSENGER SERVICES

04:00

B- BAGGAGE SERVICES

04:00

C- AIRCRAFT SERVICES

02:00

Total time allocated

10:00


REV : 0 Page : 5.4-53

5.4.14


EGYPTAIR AIRLINES

Station Training


Commercial Sector

World Tracer Management

Curriculum World Tracer Management Course Course Title:

- World Tracer Management

Target population:

- Traffic Officers

Prerequisites:

- The trainees must have successfully passed the Airport Passenger Services Initial Course and spent at least one month at Baggage Department

Level:

- Initial

Course Objectives:

- By the end of this course the trainees should be familiar with all aspects of the World Tracer System entries related to Baggage Handling Functions

Duration:

- 30 Study hours


X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

Training Location:


Documentation

- World Tracer Management Notes



Exercises

X

Essay

Completion

X

Multiple choice

True Or False

X


70 %

Course code


X

PHWT

REV : 0 Page : 5.4-54


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus World Tracer Management Course

Topics


AHL -One Bag – Multi Bags.

01.00

-Copying Files In Special Language.

01.00

-Change Currency.

01.00

-Currency Codes

01.00

-Paging Devise

01.00

DPR -One Bag – Multi Bags.

02.30

-CFD

02.30

-OHD

02.30

-BOM

02.30

-Display (OHD – AHL – DPR).

02.00

-File Area History

01.00

-Suspension.

01.00

-Amend

01.00

-Close File.

01.00

-COH – CDP – CAH

01.00

-FWD

01.00

-FOH – FLZ – FHB

01.00

-ROF – RAF – FRR

00.30

-ROH

00.30

-Action File

05.00


REV : 0 Page : 5.4-55

5.4.15


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Traffic Human Factors

Curriculum Traffic Human Factors Course Course Title:

- Station Resource Management

Target population:

- Traffic Officers

Prerequisites:

- Trainees should have successfully completed: Basic Indoctrination Course

Level:

- Initial

Course Objectives:

To acquire necessary knowledge regarding:

6

To enhance crew knowledge and awareness of human factors which could cause incidents which affect the safe conduct of air operations. 7 To enhance and develop CRM skills and attitudes that enhances safety. 8 To get both cockpit and cabin crew closer, by knowing each others workloads and concerns for the sake of flight safety. 9 To improve the working environment for crews and all those associated with aircraft operations. Duration: - 16 Hours, 2 full Training days 8 Hours each Training Media / Aids: Standard Classroom

X

Whiteboard

X

Overhead Projector

X

Flip Chart

X


X

1. Classroom Layout: U-Shape Classroom. 2. Training Method: Self Training Work shop. Training Location:


Documentation Course content: Evaluation Means:

-Theoretical Examination - Reference: Egypt Air CRM Training Manual.

Exercises

X

Essay

X

Completion

X

Multiple choice

X

True or False

X

Video

X


70 % Course code


PHHR1 REV : 0 Page : 5.4-56


EGYPTAIR AIRLINES

Station Training


Commercial Sector

Syllabus Traffic Human Factors Course DAY 1

From- To

9.00

9.00►9.15

9.15►10.00

10.00►10.15 10.15►11.00

11.00►11.15 11.15►12.45

Activity

Class Attendance.

 Instructor/ Trainees Introduction and course objectives  Introduction to CRM (Shell model)  Effective communication.  Barriers to communication.  Listening skills.  Barriers to effective listening Tea / Coffee Break.  Body language  Error chain concept  Error Management Strategies  Human Causes of Error.  High workload causes errors. Tea / Coffee Break.  The Human Element.  Information processing.  Illusions  Chunking.  Working Memory.  Confirmation Bias.  Attention.  Visual Selective Attention.  Sustained attention. Lunch break.

Video air Ontario

Form T Self assessment.

Form F Negative Body Language.

 Circadian Dysrhysmia.  Vigilance.  Hypoxia. Tea / Coffee Break.  Drugs.  Antibiotics, Stimulants, Tranquillizers, antidepressants and sedatives. Tea / Coffee Break.      


Situational awareness Mental models Situational Awareness Checklist. Management of work load. Management of Stress. Stress and performance.

REV : 0 Page : 5.4-57


EGYPTAIR AIRLINES

Station Training


Commercial Sector

12.45►13.45 13.45►15.00

15.00►15.15 15.15►16.00

16.00►16.15 16.15►17.00

Form M Stress and Performance.

From- To

DAY 2

Activity

09.00►10.00

10.00►10.15

 Team Work.  The Team Leader as Facilitator.  Leadership styles. Tea / Coffee Break.

10.15►11.00  Operator's SOPs.  Briefing.  Deliberate disregard of SOP’s.

. Tea / Coffee Break.

11.00►11.15 11.15►12.45

    

The CRM Loop. Is Conflict Good Or Bad? Conflict Cycles. Types of Conflict. Conflict Management Model.

Video 3.50 minutes

Lunch Break.  Decision Making. Edition: 2 Date: Jan 2011

REV : 0 Page : 5.4-58


EGYPTAIR AIRLINES

Station Training


Commercial Sector

 Barriers to good Decision Making.  Critique.  Feedback. Tea / Coffee Break. 12.45►13.45 13. 45►15.00

 Controlled Flight into Terrain CFIT. Tea / Coffee Break.  Major Case Study).

15.00►15.15 15.15►16.00 16.00►16.15 16.15►17.00 Video CFIT 32.35 Minutes.


REV : 0 Page : 5.4-59


EGYPTAIR AIRLINES

Station Training


Commercial Sector



REV : 0 Page : 5.4-60


EGYPTAIR AIRLINES

Security


Commercial Sector

Traffic Manual

Part (A)

Chapter 6

Security


REV TOC

: :

1 1


EGYPTAIR AIRLINES

Security


Commercial Sector



REV TOC

: :

1 2


EGYPTAIR AIRLINES

Security


Commercial Sector

Table of contents Chapter 6 6.1 6.2 6.2.1 6.2.2 6.2.3 6.2.4 6.2.5

Security

General EGYPTAIR Security Policy Introduction Security Commitment Security of EGYPTAIR AIRLINES Security Manual Security at EGYPTAIR Stations


6.1-1 6.2-1 6.2-1 6.2-1 6.2-2 6.2-3 6.2-4

REV TOC

: :

1 3


EGYPTAIR AIRLINES

Security


Commercial Sector



REV TOC

: :

1 4

6.1


EGYPTAIR AIRLINES

Security


Commercial Sector

General

International Civil Aviation Organization (ICAO) is a specialized organization of the UN.

The ICAO is entrusted with the unification of rules in Civil Aviation Transport, by drawing Annexes.

ICAO ANNEX 17 provides that every Member State must have a National Civil Aviation Security Program, to safeguard Civil Aviation against acts of unlawful interference through regulations, practices and procedures which take into account the safety, regularity and efficiency of flights.

States are required to take into consideration both international and domestic operations when enacting laws to meet international standards.

The standards set out in the National Aviation Security Program of every member State should be reflected in the Airport and Airlines Security Program

The Program should include Handling Agents and Contracting Companies.


REV : 0 Page : 6.1-1


EGYPTAIR AIRLINES

Security


Commercial Sector



REV : 0 Page : 6.1-2


EGYPTAIR AIRLINES

Security


6.2

EGYPTAIR Security Policy

6.2.1

Introduction

Commercial Sector

EGYPTAIR Security Division is responsible for observing the security procedures through the Security General Departments/ Departments.

6.2.2

Security Commitment

EGYPTAIR commitment to security comes out of its desiring to protect the safety and safeguard passengers, crews, ground personnel and aircraft against acts of unlawful interference to aircraft registered within the state whether they are on ground or in the air, and so protecting the common fundamentals from lost, fraud, intentionally damages and other criminal acts. For the sake of carrying out these aims, EGYPTAIR Security Division is responsible for establishing and implementing the policy, measures and security activities; and is responsible for observing the security procedures through the Security General Departments for companies;  When such aircraft are on the ground in another state the program will be subordinate to that other state  Fulfill EGYPTAIR Overseas Security Program procedures according to each State requirement alone.. These procedures govern the screening, inspection of passengers and property; the handling of cargo, catering, the security of aircraft, facilities, addressing and reporting unlawful acts of interference on board EGYPTAIR flights at the station and facilitations.


REV : 0 Page : 6.2-1

6.2.3


EGYPTAIR AIRLINES

Security


Commercial Sector

Security of EGYPTAIR AIRLINES

Responsibilities   

    

Inspection of the aircraft before departure and follow up the procedure that secure the aircraft; To ensure that all passengers/ baggage reconciliation, either transit or transfer passengers; matching passengers data with their ticket; To Supervise procedures on cargo, mail, express parcel, catering supplies and checked baggage, thus in addition secure persons travelling under special status, carriage of weapons on board the aircraft or in holds and supervise aircraft during parking and insuring secure it; Implementing contingency plan, which contains measures and procedures in case of hijacking, threats and procedures when suspect/ found a suspect item on board the aircraft during the flight; To Insure that aircrafts are clean from any dangerous/ suspicious articles on ground responsibility for the security and safety of passengers and staff at the airport; Responsibility for protecting the common fundamentals from lost, fraud, intentionally damages and other criminal acts. To fulfill EGYPTAIR Overseas Security Programme according to each State requirement alone.


REV : 0 Page : 6.2-2

6.2.4


EGYPTAIR AIRLINES

Security


Commercial Sector

Security Manual

EGYPTAIR has security manual as well as all other documents pertaining to security requirements, guidelines and operating procedures should be available to all staff members affected by the document EGYPTAIR Security Manual provides guidance for :-

   

The implementation and maintenance of EGYPTAIR security programs within Egypt or outside Compliance with Security Standards and with Egyptian Civil Aviation Regulation (ECAR) and so relevant international regulations Contracts of security service companies contracted with Egypt air outstations and the implementation of appropriate security procedures required by EGYPTAIR.


REV : 0 Page : 6.2-3

6.2.5


EGYPTAIR AIRLINES

Security


Commercial Sector

Security at EGYPTAIR Stations

A.

Outstations Security of EGYPTAIR flights at overseas International Airports is the responsibility of the airport authorities and this is in cooperation with EGYPTAIR Station Manager in case there is no appointed Security Officer abroad who supervises all security procedures at overseas stations.

B.

Local Stations  

As for local stations, the ministry of interior is responsible for securing all EGYPTAIR flights. EGYPTAIR Security Sector is responsible for securing EGYPTAIR local flight operations and provides the advice and assistance to EGYPTAIR Station Managers.

Note: - For detailed information for security procedures refer to Security Program Manual available at your Station:Security of passenger and cabin baggage

Chapter 4

Security of hold baggage

Chapter 5

Security of interline transfer baggage

Chapter 5

Screening procedures

Chapter 6

Baggage Reconciliation

Chapter 7

Risk assessment: -

Chapter 14

 Threat assessment  Bomb threat  Aircraft hijack Incident reporting


Chapter 15

REV : 0 Page : 6.2-4


EGYPTAIR AIRLINES

Security


Commercial Sector



REV : 0 Page : 6.2-5


EGYPTAIR AIRLINES

Security


Commercial Sector



REV : 0 Page : 6.2-6

Traffic Manual Part B - Chapter 1

EGYPTAIR AIRLINES

Passenger Service

General Management Of Stations

Commercial Sector

Traffic Manual Part (B)


REV TOC

: :

1 1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV TOC

: :

1 2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Part B Master Table of Contents Chapter 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13 1.14 1.15

Handling Procedures Check-in facilities Travel Documents Check-In Procedures Kinds of passengers Acceptance and Carriage of Passengers Requiring Special Assistance Injury or Illness of Passenger Irregularities Due To Passengers Irregularities Due To Carrier Irregularities beyond Carrier’s Control Extraordinary Events. IATA Hotel Accommodation Special Passenger Services Customer Care Forms

Chapter 2 2.1 2.2 2.3 2.4 2.5 2.6

Passenger Service 1.1-1 1.2-1 1.3-1 1.4-1 1.5-1 1.6-1 1.7-1 1.8-1 1.9-1 1.10-1 1.11-1 1.12-1 1.13-1 1.14-1 1.15-1

Baggage Service

Categories of Baggage Important Notification to the Passengers Excess Baggage Ticket Miscellaneous Charges Order (MCO) Irregularities Forms


2.1-1 2.2-1 2.3-1 2.4-1 2.5-1 2.6-1

REV TOC

: :

1 3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV TOC

: :

1 4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Traffic Manual Part (B) Chapter 1 Passenger Service


REV TOC

: :

1 5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV TOC

: :

1 6


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Table of Contents Chapter 1 Passenger Service 1.1 1.2 1.3 1.3.1 1.3.2 1.3.3 1.3.4 1.3.5 1.3.6 1.3.7 1.3.8 1.4 1.4.1 1.4.2 1.4.3 1.4.4 1.4.5 1.5 1.5.1 1.5.2 1.6 1.6.1 1.6.2 1.6.3 1.7 1.7.1 1.7.2 1.8 1.8.1 1.8.2 1.8.3 1.8.4 1.8.5 1.9 1.9.1 1.9.2 1.9.3 1.9.4 1.10 1.11 1.11.1 1.11.2 1.12 1.13 1.13.1 1.13.2 1.14 1.15

Handling Procedures Check-in facilities Travel Documents Passports Quick Check Document Verification Guideline Visa requirements Immigration cards Visa Profiling Ticket Electronic ticket Check-In Procedures Scales calibration Check-In Procedures Special passengers restrictions / limitations Seating Plan Boarding Card Kinds of passengers Definitions Procedures of Handling Acceptance and Carriage of Passengers Requiring Special Assistance VIP (Very Important Passenger) UM (Unaccompanied Minors) Incapacitated Passengers Injury or Illness of Passenger Procedures Passenger's Interrupted Flight Due To Illness Irregularities Due To Passengers Passengers Excluded From Flight Inadmissible Passenger (INAD) Deportee (DEPA/DEPU) Handling Procedures “INAD” “DEPO” Voluntary Re-Routing Irregularities Due To Carrier Irregularities Which Cause Delays Delay Procedures Involuntary Rerouting Overbooking and Denied Boarding Irregularities beyond Carrier’s Control Extraordinary Events. Birth on Aircraft Death on Aircraft IATA Hotel Accommodation Special Passenger Services Special Diets Special Meals (PIL DCS display) Customer Care Forms


REV TOC

1.1-1 1.2-1 1.3-1 1.3-2 1.3-3 1.3-4 1.3-4 1.3-5 1.3-5 1.3-6 1.3-6 1.4-1 1.4-2 1.4-3 1.4-9 1.4-20 1.4-24 1.5-1 1.5-1 1.5-2 1.6-1 1.6-2 1.6-5 1.6-13 1.7-1 1.7-1 1.7-3 1.8-1 1.8-1 1.8-7 1.8-11 1.8-12 1.8-15 1.9-1 1.9-1 1.9-6 1.9-23 1.9-30 1.10-1 1.11-1 1.11-1 1.11-2 1.12-1 1.13-1 1.13-1 1.13-3 1.14-1 1.15-1 : :

1 7


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV TOC

: :

1 8


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Introduction As mentioned in the introduction part B that the quality of service to be rendered to our passengers is the only way to compete the other airlines for the favor of passengers.

The manual will be

readily available at each location where station operation is conducted. The manual must be maintained in a current version. All staff must share a common understanding of the definition system, procedures and performance standard. The result will be a good passenger service.


REV INTRO

: :

0 1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV INTRO

: :

0 2

1.1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Handling Procedures

Product or process element *1. General appearance 2. Name badges 3. Foreign language skill

Standards

The staff uniforms must be clean, neat and tidy and of the same standard. Each member of staff must wear a name badge on his/her uniform. It must be visible to customers. Front line staff must speak the local language and have knowledge of English (German / French / Italian / Japanese) conversation level.

4. Knowledge of procedures and systems

Staff should have the necessary working knowledge of current Airlines procedures and product concerning passenger and baggage services. • Staff should have basic knowledge of the Partner Star Alliance product. • The staff who accepts passengers for boarding should have completed a Departure Control System course, and be trained with regard to customer (passenger) relations and basic safety rules applicable to accepting passengers and baggage for air carriage.

5. Customer service

Staff should be service-minded and professional. • Staff welcomes the customers, provides them with all necessary information in a friendly manner and says goodbye to customers.

* Chewing while in uniform, is strictly forbidden.

* Mobile phone (cell phone) is not permitted for check-in agent during check –in process.


REV Page

: :

0 1.1-1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: :

0 1.1-2

1.2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Check-in facilities

Product or process element

1. Check-in counters

Standards Check-in area should be neat and presentable. • Information concerning materials, which must not be transported in passenger baggage and the kinds of electronic equipment, which must not be used during the flight, should be displayed in appropriate places. NOTE: The current copy of IATA DGR must be always available at check-in area. • A gauge to control cabin baggage parameters should be made available to passengers. • Airline advertising materials should be made available to passengers at the check-in area. • Information concerning Airline flights, displayed in the check-in area, should be correct. • Check-in should begin punctually.

. 2. Location and identification of counters

33. Number and availability of counters

44. Check-in queue length


NOTE: The check-in materials (boarding passes, baggage tags etc) must always be secured from unauthorized use. Designated counters for C/Class (+ FFP-Star Gold, Star Silver) and Y/Class passengers should be situated next to each other. C/Class check-in counters must be differ in appearance from Y/Class. • Check-in counters should be marked properly (if applicable). by:  The logo of Airline (also the logo of the code-share partner - if agreement to share air connections has been conducted),  Name of destination airport (and transit airport, if the flight is multi-leg),  Flight number (also the number of the code-share partner's flight),  Scheduled time of departure (STD),  In the case of delayed flights - expected time of departure (ETD). Number and availability of counters should be adequate to the actual needs - to ensure a punctual departure with no less than one Business and one Economy passenger desk. • Counters must be opened at least 180 min prior to the schedule time of departure or in accordance with local conditions. • Counters must be open until the station’s published check-in deadline. • C/CL (+Star Gold, EGYPTAIR Silver) check-in queue length: No more than 4 passengers. • Y/CL check-in queue length: No more than 6 Passengers. REV Page

: :

1 1.2-1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: :

0 1.2-2

1.3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Travel Documents Though it is the passenger's responsibility to hold valid and complete documents, passenger service personnel have to check travel documents thoroughly to avoid fines imposed on EGYPTAIR travel documents, of passengers to certain countries. NB:-Passengers without the necessary documentation should not be accepted for travel

EGYPTAIR has the right to refuse carriage of a passenger holding incorrect, invalid or incomplete travel documents. Requirements for the return journey must be checked and if not in order, the passenger must be told what will be needed. Travel Documents

Passports / ID and visa Tickets Health certificate


REV Page

: :

0 1.3-1

1.3.1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Passports Passport checks  For every customer travelling on an international flight, the department of transport stipulate that a strict check must be made to ensure that the customer’s passport and visa (if required – see below) are valid.  The passport check must be done both at check-in and again at the departure gate.  During check-in transaction, the following checks should be made: All customers must have their own passport. This also applies to children (up to 16 years of age) and infants unless they are on a passport which was issued prior to 05 October 1998, in which case they are allowed to travel on their parent’s passport.  Passport shall be signed by its owner.  Passport expiry date shall not be exceeded (unless TIMATIC rules define a specific waiver period for designated nationalities). If there are extensions to this date, they shall be verified with an immigration official.  All children under sixteen are accounted for on a passport.  The photograph shall resemble the customer checking-in.  Visa shall be current. At the departure gate, the following checks shall be made: Name on passport is the same as the name on the boarding card.  The photograph must resemble the customer who is travelling.


REV Page

: :

0 1.3-2

1.3.2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Quick Check Document Verification Guideline

Expiry Date? Valid Signature? Cover / Binding High Quality Printing and Insignia? Irregular Stitching? Any Excess glue? Photo / Description Are there any Signs of tampering around the picture / lamination such as colour mismatch and stains? Pages / Description Is The Paper Of High Quality / Watermarks? Are Pages Numbered and in Sequence? Are Pages The Same Size And Colour? Is There any Damage Or Alteration? Are There Any Spelling Mistakes? Are There Any Extra Or Unused Holes?


REV Page

: :

0 1.3-3

1.3.3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Visa requirements

 When checking-in international flights, it is vitally important that staff are aware of the visa requirements/health restrictions of the country to which the flight is departing and for any stopover and/or transit points en-route. It must be remembered that any customer refused entry into a country due to lack of an appropriate visa, then becomes the financial responsibility of the airline that accepted them for travel.  Visas are required for many countries and staff shall be aware, prior to opening check-in, of any necessary requirement. Information on visa requirements can be accessed in Front check by consulting TIMATIC.  A visa, transit visa, visa exemption for a country does not guarantee admission to that country. The final decision is up to the immigration authorities on arrival  Each country may request, from its visitors, that they hold sufficient funds during their stay and either additional funds or transportation documents for their onward or return travel. 1.3.4

Immigration cards

 There are two types of card, ‘embarkation’ and ‘landing’, which are used to record the movement of customers between countries. When landing cards are required they are given out by the cabin crew on the aircraft prior to landing/disembarkation.


REV Page

: :

0 1.3-4

1.3.5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Visa Quick Check Document Verification Guideline

 Is a visa required?  Is the visa valid? 1.3.6

Profiling

 The following points may indicate that the passenger could be inadequately documented and a closer examination may be necessary should one of the following condition be met:  Passenger appears nervous or disorientated  Has little or no baggage  Has unusual or illogical routing  Has a one way ticket  Unsuitably dressed for the class of travel  Arrives for check-in or boarding gate at the last minute  Doe's not resemble the nationality of passport or speak the language of the country concerned  Has someone else checking them in


REV Page

: :

0 1.3-5

1.3.7


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Ticket

 Passenger ticket is a document which forms the contract of carriage between passenger and EGYPTAIR (MSR).  A ticket is not valid for transportation unless it has been properly validated.  EGYPTAIR uses the following types of tickets: Transitional automated tickets (TAT) four coupons.  Electronic ticket (read notes for ET below) 1.3.8

Electronic ticket  An Electronic ticket is the replacement of the traditional paper ticket with a data record that contains all the data elements printed on paper ticket; it is a paperless ticket stored and held in the carrier's database. It is a ticketing procedure where no flight coupons are issued and handed out to the passenger. It is composed of the following:

Itinerary receipt (it is not a valid documentation of transportation but only confirmation and information for the passenger)  Electronic coupons stored in the carrier's database; which record contain information on the total itinerary, the fare basis used, the taxes, the form of payment etc…  Boarding document at check-in.

Participants in the E-Ticketing Process:  Validating Carrier (VC) The validating Carrier is issuing the ticket. Its numeric code is reflected in the electronic transaction for the flight coupons. The Validating carrier in controlling and authorizing entity for E-Ticketing transactions. Also known as Issuing / Plating carrier.  Marketing Carrier (MC) A flight is operated by one airline but seats on that flight are marketed and sold by more than this airline. The Marketing Airline’s Designator is recorded as Transporting Carrier on the E-Ticket coupon.  Operating Carrier (OC) The airline that actually staffs the airplane and operates the flight. This carrier is used in a Code-share situation when different from the Marketing carrier.  Ground Handler 3rd party to perform Ground Handling Services for an airline. For Check-in procedures a Departure Control System (DCS) is used.


REV Page

: :

0 1.3-6


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Electronic ticket Coupon Status Indicators: Entry A Airport Control C Checked- in

Explanation Indicates the operating carrier has secured the E-ticket flight coupon prior scheduled departure. Indicates the passenger has been registered either by the Operating carrier personally or via electronic means. It may indicate that the customer has checked-in baggage and/or secured a boarding pass. E Indicates that the value of the E-ticket coupon has been used Exchanged/Reissued payment for a new transaction. F Indicates the journey associated with the related E-ticket coupon Flown/ Used has been completed. G Indicates the E-ticket coupon has been exchanged for a Flight Exchanged / FIM Interruption Manifest (FIM). I Indicates the operating carrier’s control is being extended Irregular Operations beyond the normal 48/72 hour period provided for under Airport Control, Check-in or Lifted / Boarding status. L -Lifted / Boarded Indicates the passenger has boarded the aircraft. O Indicates the E-ticket is eligible for all coupon status updates Open for Use except ‘T’ (paper ticket). N Indicates coupon data for a coupon not showing a final of E, F, Coupon notification G, P, R, or X and for which control of the coupon is not provided. P Indicates the E-ticket coupon has been converted by an airline Printed from an electronic record to a paper document. Once printed, the coupon may not be returned to its original electronic status and is subsequently processed as a paper flight coupon. R Indicates the unused values of the E-ticket flight coupon has Refunded been returned / remitted to the passenger / purchaser. S Indicates the Validating Carrier has restricted the use of the ESuspended ticket coupon. T Indicates the sales transaction was issued as a paper Ticket with Paper a computer generated document number. This indicator allows airlines to store and / or track usage of Paper and Electronic Tickets in the same database. V Indicates cancellation of the entire electronic sale. ’VOID’ is only Void applicable when all coupons have a status of ‘O’ (open for use) or ‘T” (paper ticket). A “VOID” request is only valid for an original sale transaction or new tickets issued as a result of an “Exchange / Reissue” transaction. X Indicates an airline has printed an E-ticket with a new Ticket Print Exchange number without affecting the original fare paid and the same associated rules. Z Indicates the Validating carrier has determinated that the coupon Closed is not available for use.


REV Page

: :

0 1.3-7



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: :

0 1.3-8

1.3.9


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Health Certificate

The health certificates must conform to the regulations of countries of transit or destination, in addition to W.H.O. regulations. Note: If passengers arrive in a certain country with invalid or incorrect documents they may be:  Not allowed to land.  Offered vaccination and detained in Quarantine at their own expenses.


REV Page

: :

0 1.3-9


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: :

0 1.3-10

1.4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Check-In Procedures

Check-in agent is the first to be met by the Customer (Passenger) at Departure; they represent EGYPTAIR's IMAGE. Preparing Check-in counters before starting Check-in procedures is important for simplifying the work and help to provide a premier world class quality air transportation services on time, in style and at a highly level of international standards as stated in EGYPTAIR Airlines commitment. Preparing Check-in counter is the jointly responsibility of  Counter Supervisor  Check-in Agent Check-in agents must be available at check-in counters prior to Estimated Time of departure to carefully check and prepare Check-in counters for the availability of: DCS terminals and printers are operational  Calibration Sticker (if applicable by airport authority) fixed under scale's digital screen stating 1. Date of calibration 2. Expire date


REV Page

: :

0 1.4-1

1.4.1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Scales calibration Availability of Scales Calibration Stickers stating validity of calibration and calibration schedule (calibration date and expiry date) under scale's digital screen, or any other documents given by airport authority. If scale's screen does not show (zero weight) immediately to contact and report to Airport Executive Manager to correct the problem and repair this defect. If Scale's screen shows weight discrepancy same procedures as previously stated in the first item are followed; accuracy of baggage weight is a critical safety factor. Periodically scales calibration checks may be made three times monthly (every ten days); deviation must not exceed 1% limit. Checks must be executed by Airport Authorities representative in the presence of Counter Supervisor to keep accuracy of scales weight as it is a critical safety factor. All checks to be registered in Station Log Book. Defected scales to be marked out of service till repairing and not to be used for check-in. All checks to be registered in Station Log Book  Name labels and Stickers  Immigration Departure Cards  Warning notices or Placards  Coded Bag tag  Priority Bag tag  Late Check-in  Heavy  Standby (These Tags must only be used in conjunction with Normal Tags this is not the luggage ticket Baggage Check)  Lounge Invitations  Same procedure shall be done for the customer airlines.


REV Page

: :

0 1.4-2

1.4.2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Check-In Procedures

1. Greet the customer with a smile request his documents in a steady tone of voice and with good eye contact, remember to adhere to the MS customer care standards 2. Check that tickets bear’s correct name corresponding with the holder’s passport. 3. Check Reservation Status. 4. Offer the Customer a choice of seat (ensure that emergency exits are allocated to suitable customers as soon as possible as, all these seat must be occupied), if not already pre-assigned. 5. Ensure that the customer has the appropriate valid travel document, visa (if required) or means of identification for the flight they are travelling. During check-in transaction following CHECKS shall be made:     

All customers must have their own PASSPORT or ID. PASSPORT shall be signed by its owner Passport expiry date shall not be exceeded (unless TIMATIC Rules) Define specific WAIVER period for designated nationalities ) The photograph shall resemble the Customer checking –in Visa should be current

6. Ascertain the hold baggage allowance for the customer and check whether excess baggage is applicable  If excess baggage is to be charged, inform customers of the options available to them  Ensure that all hold baggage has a name tag containing all the relevant customer details, as necessary tags are attached (priority, transfer and/or heavy)  Ask the passenger to produce all his baggage and weight all except the free items; when receiving baggage during check-in operations notice the following:All bags have a tag or label that contains the identity of the passenger; A baggage tag and/or label that indicates the final destination is affixed to all bags; Old baggage destination tags and/or labels are removed ;( old labels would eliminate a potential factor that could lead to confusion as to the destination of the bag) Bags not suitable for secure carriage as checked baggage are refused. Actual weight shall be registered despite of excess baggage collected. Identify that the hand baggage adheres to MS hand baggage policy – ensure that the ‘Cabin Bag tag’ is attached to identify compliance.


REV Page

: :

0 1.4-3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

7. Ask the passenger to remove any loose articles such as umbrellas, walking sticks, and parcels fastened to the outside of the baggage. 8. Ask the passenger the following security questions:

1. Is this your bag? 2. Did you prepare the bag by yourself?

‫ ھل ھذه اﻟﺣﻘﯾﺑﺔ ﺗﺧﺻك؟‬-1 ‫ ھل ﻗﻣت ﺑﺗﺣﺿﯾر اﻟﺣﻘﯾﺑﺔ ﺑﻧﻔﺳك؟‬-2

3. Are you carrying anything for another person?

‫ ھل ﺗﺣﻣل أى ﺷﻰء داﺧل اﻟﺣﻘﯾﺑﺔ ﻟﺷﺧص آﺧر؟‬-3

4. Has the bag been out of your possession since you packed it?

‫ھل ﻛﺎﻧت اﻟﺣﻘﯾﺑﺔ ﺑﻌﯾدة ﻋن ﻣﻼﺣظﺗك ﻣﻧذ أن ﻗﻣت‬-4 ‫ﺑﺈﻋدادھﺎ؟‬

5. Have you gone directly from your residence to the airport?

‫ھل وﺻﻠت ﻣﺑﺎﺷرة ﻣن ﻣﺣل إﻗﺎﻣﺗك إﻟﻰ اﻟﻣطﺎر؟‬-5

If the passenger answers No to the first two questions or Yes to any of the other questions, the bag shall be screened, this will be by the coordination of EGYPTAIR security officers at the counters area. The questions may be either: 1. Verbal (i.e. active questioning); 2. Written on a notice card; or 3. Written on a declaration which the passenger is asked to complete.

9. Check the baggage for possible damage, if any, inform the passenger, explain that no claim for damage will be accepted at destination, use 10. (Received Damaged) sticker, and send signal to Station of Destination concerning the case. 11. Remind the passenger to take his documents or valuables out of his checked baggage. 12. Ask the passenger if he has onward connection(s) beyond the destination shown on the presented ticket. If so, ask to which destination he requires his baggage for a continuous journey to be checked through and apply appropriate and FLIFO is consulted to determine the correct departure terminal for the connection. 13. Through Check-in Procedures:The check-in agent shall:  Perform TCI for all passengers transferring between 2 or more Star Alliance carriers, regardless of the status on ticket and fares booked.


REV Page

: :

0 1.4-4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

 Perform TCI for all passengers transferring between 2 or more Star Alliance carriers when the customer is booked on a single ticket within MCT.  Perform TCI when marketing flight and city code are used.  This facility permits the issuance of several boarding passes for a continuous journey  The Customers must be explicitly informed that they have been Through- checked to final destination and to retain the Boarding Pass for the second and subsequent SECTOR(s) which will be retrieved at the BOARDING GATE by the MS agent at en route Stations. 

Customer must also be advised not to report at the TRANSIT Station’s check-in facilities but to proceed directly to the BOARDING GATE via the Security Checkpoints  Customer must also be informed that their baggage has been checked through (if applicable) to the final destination at time of check-in

NOTE: - It should be noted that EGYPTAIR will not interline a) A Customer holding a separate ticket for each sector b) A Customer booked on an airline for which EGYPTAIR has no Interline agreement with.  Useful entries 1. Force through Check-in =G / SEAT No.(s) / TC =G/23A/TC 2. Retrieve the seat Map of the onward flight =*Flight No./Date/From//To/ Class =*UA933/05APR/LHR//IAD/Y 3. Change the seat on the onward flight =G/Origin flight Seat no.(s) / SC / Onward Flight No. /Date / From * Onward flight new seat no. (s) =G/23A/SC/UA933/05APR/LHR*14K 14. If the customer is connecting inbound from another flight ensure that the transit bag details are entered in the system 15. Make sure that a clearly written or, printed identification tag showing the passenger's name and home address is firmly attached to the outside of each piece of baggage. Check for Operating flight number to be printed. 16. Apply Additional Baggage Allowance Policy provided for Premium Passenger.


REV Page

: :

0 1.4-5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

17. Make sure that printed flight numbers on Bag Tag operating flight numbers for through checked in passenger

Piece Concept:

Class

F or C Y SAG* in F or C SAG* in Y

Number of Pieces

Maximu m Weight

USA + CANADA

32kgs 23kgs

2 2

32kgs

2 + 1 extra

2 + 1 extra

1 + 1 extra

158cm

23kgs

2 + 1 extra

2 + 1 extra

1 + 1 extra

158cm

Infants in F, C, Y

1 (23kg) + 1 foldup collapsible stroller

Maximum Dimensions

All Domestic international flights 2 1 2 1

158cm 158cm

1 (10kg) + 1 fold-up collapsible stroller

115cm

*Star Alliance Gold Note:  Overweight (24 – 32 kgs) or oversize (158 – 203 cm), charge 50% of applicable excess baggage rate.  More than 158cm and between 24-32 kg, charge 100% of applicable excess baggage rate.  One extra piece for EGYPTAIR / STAR ALLIANCE card holder (Gold /Platinum) Weight accepted according to class / fare paid.  Extra 50% allowance for the additional piece for MS Silver holder. (MS flights only)  Platinum card holder has the right for complimentary upgrade (one hour before departure, if there is an available seat).

Carry-On Policy: Class

Weight per Piece

Number of Pieces

F or C Y SAG in F or C SAG in Y Maximum measurements per piece

8kgs 8kgs 8kgs 8kgs

2 +1 personal item* 1 +1 personal item* 2 +1 personal item* 1 +1 personal item*

8kgs

55x40x23 (cm) Total 118 cm

*A personal item is defined as purse/small briefcase/laptop.  In certain cases we may ask dear First, Business class to check-in their second piece of hand bag: 1. In countries with restrictive government regulation.(ex. to/from within U.S.A) 2. Flights with small aircrafts, (ex. Express aircraft, ATR170). Edition: 2 Date: Apr 2012

REV Page

: :

1 1.4-6


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

 Size and weight limits will vary with each customer airline or local regulation. Oversized or overweight baggage is typically identified through the use of sizing or weighing devices at each passenger check-in point. It may be used also at gate.  Note - customers will not be allowed to pass through security with hand baggage which exceeds the specified dimensions. Any customer attempting to do so will be re-directed back to check-in and asked to check-in their bag for the hold. 18. Some Customer carries in excess Special Baggage :(Live animals – Golf Equipments, Bicycles etc…….) 19. The DGR sign which contains WARNING of all types of Forbidden Dangerous Goods to be displayed on the counter, to notify passenger during the check-in process and prior to entry into secure areas.  Show the DGR sign to the passenger and ask him: Are any of those dangerous items shown on this sign inside your bag? ‫ھل ﺗوﺟد أى ﻣن اﻟﻣواد اﻟﺧطرة اﻟﻣوﺿﺣﺔ أﻣﺎﻣك ﻋﻠﻰ ھذه اﻟﻼﻓﺗﺔ داﺧل ﺣﻘﯾﺑﺗك؟‬ Are you carrying electric or electronic battery operated items or batteries? ‫ھل ﺗﺣﻣل أى ﺑطﺎرﯾﺎت أو أﺟﮭزة ﺗﻌﻣل ﺑﺎﻟﺑطﺎرﯾﺎت؟‬

 If the passenger answers YES to any of the other questions, the bag shall be screened, this will be by the coordination of EGYPTAIR Security officers at the counters area.  (MS has printed the notice in the ticket jacket and on the back of E-ticket receipt)  Be sure that any DGR shall be prevented from being carried in the aircraft’s cabin occupied by passengers, except in accordance with limited restrictions specified by local Authority or in the IATA DGR.  Electro chock weapons (e.g. Tasers) forbidden in carry on or checked baggage or on one’s person.

20. Ask Customer whether there are any firearms in their baggage- this is no longer permitted in terms of Civil Aviation Authority Regulations. 21. Baggage in excess of normal weight between 23 and 32 kgs (but not exceeding 32 kgs) must be affixed with HEAVY label and size more than 158 cm (but not exceeding 203 cm) must be identified and communicated to load control. NOTE:*Maximum weight for checked baggage is 32 kgs and Maximum dimension is 203 cm. *Weight restrictions may vary with each customer airline.


REV Page

: :

1 1.4-7


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

22. To ensure that passenger's name is printed on bag tag before affixing it and then dispatch the bag from the baggage weighing scale area. 23. Add FREQUENT FLYER card details if no details has been entered into The Customer booking to allow the collection of FQTV miles. 24. Insert API data into customer's record (for any destination asking for API data). 25. Print the appropriate Boarding Card, containing passenger’s name. 26. Pass the Customers their Boarding Card(s) and any relevant documents such as Immigration Card, Invitation Card etc….. 27. Advise Customer of Departure Gate No and latest Boarding Time. 28. Advise customers of any delays if known 29. Extra help and attention must at all times be given to passengers requiring special attention. 30. If necessary, assist the passenger to clear airport formalities. 31. Ensure all necessary documents are returned to the customer 32. Before acceptance of [Go Show] or sub-load passengers check seat availability with dispatcher/flight control. 33. Standby codes for not booked passengers should be inserted in the check-in procedures. 34. Send any checked-in Baggage through to the Baggage Sorting Area. Ensure that appropriate checked-in baggage is sent down the baggage belt. Remember that all bags with straps (e.g. rucksacks) and awkwardly shaped items (e.g. pushchairs, boxes and golf clubs etc.) are sent to the out of gauge area. 35. Be ready immediately to greet the next Customer. 36. Traffic officers shall remove all boarding / tags / label / cards …etc before leaving the counter and secure them in station store. 37. Communication to crew: Once the check-in process is complete, the captain and crew should be notified immediately in order to permit adequate preparation. 38. If a passenger is offloaded, the passenger’s baggage must be offloaded and amendment made to the check-in records and relevant on-board records. NOTE: Refer to customer airlines operation manual or representative. Handling shall be done as per customer airlines requirement.


REV Page

: :

0 1.4-8

1.4.3 Category INF

WCHS* WCHR* WCHC*

UM Blind*

Deaf / Mute*

Service animals* DEPO INAD

Mentally ill PRM

Escorts for : Children , Blind & Deaf under 16 years and above 12 years


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Special passengers restrictions / limitations Policy  The number of infants that can be carried on each aircraft type is determined by infant flotation aids and drop-down oxygen masks available.  The total number of infants does not exceed the number of rows at which infants can be seated.  There is No Restriction on the number of WCHR/WCHS which can be accepted on any flight.  Wheel chair will be accepted free of charge.  On his 6th birthday and before his 12th birthday

Narrow body 10 INF (E70 only 5 INF)

Wide body 15 INF

2 WCHC (If more, PAX shall be seated next to able body passenger). TBD

4 WCHC (If more, PAX shall be seated next to able body passenger). TBD

(Young PAX is excluded).

(Young PAX is excluded).

 No Limits on Blind carrying a seeing-eye dog. (If not carrying seeing-eye dog PAX shall be seated next to able-bodied passenger).  No limits on Deaf carrying a hearing aid dog. (If not carrying hearing aid dog PAX shall be seated next to able-bodied passenger).  No restrictions on hearing & assistance, or search & rescue dogs. They are permitted to travel in the cabin, without cage and free of charge. Bulkhead seat is preferable.  Max 2 per flight. In order to exceed this number you shall contact security division (24) (telex should be send to CAISCMS/CAISYMS).  INAD will be accepted on the same flight provided that no poses danger or risk. Risk assessment form (Security program Appendix-E) should be filled by security officer abroad or station manager in coordination with security division.  Max. 2 PAX per flight escorted by a healthy passenger.  AS a general rule the number of passengers with a disability including PRM’s shall not exceed the number of able-bodied persons on any given flight.(Unless restricted by the above mentioned table).  One person over 18 years to escort each fully handicapped passenger.  One person to escort each blind passenger. However one blind passenger may be unescorted whenever carrying a seeing-eye dog.

 Expectant mothers should not normally be regarded as incapacitated passenger; they can normally travel by air without risks as long as birth is not expected for at least 4 weeks. *If group are traveling, pre-arrangement should be done 72 before departure time. Telex should be sent to IOCC on SITA :

Expectant mothers


REV Page

: :

1 1.4-9


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

CAIXQMS/ CAIIDMS/ CAIKMMS. Acknowledgement should be sent from IOCC.

Category Car seats

Policy  Infant car seats can be used for infants between the ages of 6 months and 2 years. The car seat is subject to certain conditions regarding acceptance and fitting of the seat on the aircraft, as shown below.  Acceptance Infants using a car seat must pay the appropriate children’s fare and will be recorded as a child in the passenger figures. Any manufacturer’s car seat can be accepted provided they meet the requirements below.  The car seat must : Be forward facing.  Have a well-defined shell and where there is a separate shell and under structure they must be securely attached to each other.  Not show any signs of having sustained damage.  Be of a width that allows the armrest to be lowered.  Have a single release type harness at least 1”/25mm wide, which at least secures a child’s lap, torso and shoulders. (It need not necessarily be a 5-point harness).  For the car seat to be secured correctly to the aircraft seat there must be access at the back of the car seat for the seat belt to go through.  The seat and its harness must be designed so that the child can easily and quickly be secured in or removed from it.  American child car seats are also accepted provided they have an “FAA approved” label attached and meet all of our requirements. On no account can a rearward facing car seat be accepted.  Fitting  The car seat must: Be pre-boarded and secured to the aircraft seat before the infant is seated.  Be fitted to an aircraft seat adjacent to the fuselage of the aircraft (A or K seats).  Not be fitted in any row, adjacent to an emergency exit or immediately forward or aft of an emergency exit.  Not unreasonably extend the lower part of the seat beyond the front of the passenger seat on which it rests.  Not be installed such that the adult safety belt is secured over the child.  Be in the upright position for all occasions when the seat belt sign is illuminated.  At least one seat adjacent to the child must be occupied by a physically able person, of not less than 16 years, who is responsible for the occupant of the child seat.


REV Page

: :

1 1.4-10


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Self Service Kiosks (SSKs) Procedures At the beginning of the shift, airport representative must ensure that all the SSKs are unlocked and check that:    

Each machine is fully and correctly stocked with relevant boarding cards The machines do not have any faults The boarding card bins are empty All of the software is functioning correctly The surrounding area is suitably presented (i.e. clear of obstructions or rubbish) When a customer approaches the SSK, the staff must ascertain which fare type the customer is travelling on and direct them accordingly.

When customers are using the SSK, staff must offer them further help and explanation on the SSK product if required. Once the transaction has been completed, the staff should then direct customer to either domestic or intentional departures as appropriate, or to the bag drop desk if required.

Locating bookings When the customer first approaches the SSK it should be displaying an “opening screen”. This screen allows the customer to identify themselves for check-in and displays a number of different options for them to identify their booking. Bookings can be identified by customers: typing in their booking reference  inserting their frequent flyer, credit card  scanning the barcode on their online (internet) booking  scanning the bottom of their passport There is also an option on this screen to enable the customer to select the language they wish to carry out the procedure in. This option appears only on this opening screen. The screen that is shown after customers have selected a booking from their database is a confirmation screen that enables them to verify that this is the flight that they are checking-in for. When check-in is conducted through Kiosks, Dangerous Goods and Restricted Items information will be appropriately displayed. The check in process will continue only after acknowledgement of the display. The same screen will be displayed to the customers when they have been identified by the system and a flight has been found, or if the customers have selected this flight from their e-ticket database. The screen allows economy and business customers, the additional option to change their flight time. If more than one customer is linked to a booking, then


REV Page

: :

1 1.4-11


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

All the customers in the booking will be displayed. The check boxes can be selected to nominate which customers want to be checked-in. If some customers from this booking have already checked-in then they will not be displayed. If not all customers are checking in, selecting “no” will display a screen which will allow customers to indicate who is travelling. There is an option on this screen to add another customer to this check-in group.

Add FQTV If no FQTV number has been entered into the customers’ booking and they are booked in a class that allows the collection of FQTV miles, then the option to add them will be made available to the customer. This would be done by pressing the “add frequent flyer details” button on the screen which would take them to a screen where the appropriate card can be selected, followed by a screen with a touch sensitive keyboard which allows entry of the card details.

Seat change If customers have not have been issued the seat that they requested, or wish to change their reassigned seat, the class they are booked in will determine whether this option to change their seat is made available or not. If they are permitted to change, the system will retrieve the seat map for their flight, which will then be displayed to allow customers to re select a seat from those still available in the cabin. WEB check-in (WCI) WCI is a check-in option which allows customers to check-in for point to point MS flights to MS connecting flights or return flights (if the connecting flight or the return flight is operating within 24 hours of the outward sector). All e-ticket customers departing from airports where WCI is available will be eligible to use this option, except those who have the following notes against their reservation: Deportee (escorted or unescorted)  Extra seat  Bed in cabin  Unaccompanied minor  Stretcher case  Animal in hold  Weapons  Excess baggage  Medical case Note - Customers will be able to check in for partner carriers with whom MS has through check-in links.


REV Page

: :

0 1.4-12


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Using the “multiple slides” feature of MMS, a number of versions of the bar-coded boarding pass are delivered to the handset, and set to play as slideshow. Where desks are equipped, the bar code can be scanned at the airport to modify customer data (adding bags, enter FQTV, etc) and also at the gate to ‘board’ the customer. Customers using this facility can be identified by the term “WEB” appearing in their checkin record. Example of the bar coded boarding pass

WEB check-in procedure Eligible customers will be advised via e-mail that, 24 hours before departure, they will be able to check in via www.EGYPTAIR.com Customers will be able to complete the transaction in a choice of different language. To access this section of the website, the customer will need to enter their individual PNR and surname or by using their FOID (e.g. Frequent Traveler number or credit card number). Once the identification details have been entered, customers will then be shown the name(s) in that PNR. The names of the customers travelling can be selected from the above display. Any customers who have already checked in will be “grayed out”. The “boarding pass” link allows customers to access the confirmation page where they will be able to re-print a boarding card if required. Clicking “continue” will move customers on to the security questions screen. The 4 security questions must be answered by selecting the appropriate answer from the drop down menu. The transaction cannot be completed without these questions being answered. Any Customers who give an unsatisfactory answer to any of the security questions will be not be permitted to make any further automated check in for the flight and will have to approach a desk at the airport. When check-in is conducted through EGYPTAIR web site, Dangerous Goods and Restricted Items information will be appropriately displayed. The check in process will continue only after acknowledgement of the display. Where Advanced Passenger Information is required, it will continue to be collected at the airport so that any possibility of customer input being inaccurate is avoided.


REV Page

: :

1 1.4-13


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Return check-in. This Facility is applied on the domestic flights only for all passengers who return on the same day or the next in conditions that: The Passenger should have a confirmed booking on both sectors and travelling and returning on MS flights only.  The passenger is able to collect his/her return boarding pass from the originating station.  The Passenger is requested to report to the airport 60 Minutes prior to the departure schedule .  In case of the passenger has luggage, the passenger is kindly requested to go to one of the fast bag drops, where the baggage will be tagged by the agent and sent to the aircraft.  In case of the passenger has no luggage, the passenger is requested to go straight through the security at the airport.  If the passenger fails to show himself to the gate staff 15 minutes before departure schedule, the passenger regretfully will not allowed to board the aircraft and his/her baggage will be offloaded from the aircraft.  In case of check-in cancellation, the passenger is requested to either to contact the sales office at the destination and the sales office will send a telex to the station or call 1717 / 090070000 at least one hour before departure. NOTE: the return check-in is available for all domestic flight except where otherwise specified for this facility as EGYPTAIR has the right to postpone this service temporarily for all routes or certain routes as per operation requirements. The stations which will be available for this facility:Luxor Borg El Arab Mersa Matruh Assiut Sharm Elsheikh Hurghada Alexandria Aswan Taba Sohag Al Arish


LXR HBE MUH ATZ SSH HRG ALY ASW TCP HMB AAC

REV Page

: :

0 1.4-14


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

City check-in (Sales Office Check-In)  Will be available for First & Business Class passengers. The Conditions of this service will be as follows:1.

The City Check-in Service is available at (Heliopolis - Shoubra – Adly – Nasr City - Sharm Elsheikh - Zamalek and Air Mall office) for the First & Business class passengers who have confirmed booking on the flight and holding full fare ticket, this facility is permitted only 24 hours prior to the flight Departure schedule and closed 04 hours before departure schedule for International flights and 03 hours before departure schedule for domestic flights except for the Air Mall Office, the check-in closes 02 hours before departure schedule for International & domestic flights.

2.

The passenger is requested to ensure reporting at the airport 90 Minutes (International Flights) before schedule time of departure at one of our fast bag drops and 60 Minutes (Domestic flights) before schedule time of departure at the domestic fast bag drop off counter.

3.

If the passenger fails to show himself to the gate 15 minutes before departure schedule, the passenger regretfully will not allowed to board the aircraft and his/her baggage will be offloaded from the aircraft.

4.

The Passenger will collect the following upon completing the check-in at any of the above sales offices: Boarding Card  Departure Card (destination & flight number shall be written by the agent)  Lounge Invitation Card (Passenger data & Full name of the Agent to be written by the agent)  Instruction flyer ( Airport reporting time and gate closure dead time ).

Passenger Identification:The RTB sign code initials for the sales office staff will start with a digit ZERO + Alphabet (i.e. 0A -0B) this is a unique initial for the sales offices staff.  The comment (gate comment) will be added by the sales office staff marking the office which performed the check-in. (i.e. SHOUBRA OFFICE).  The Passenger phone number will be added to the passenger locator (AP – The Contact Element).


REV Page

: :

0 1.4-15


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

The Requirements to provide a good service:-

1. Supply the sales offices with the same Boarding pass layout which is used at Cairo, Departure cards and Lounge Invitation Cards. 2. Provide one more ATB (to be total two ATBs at each office) as a phase II. In the meantime Regular maintenance to the ATBs on daily basis by IT staff. 3. The flight should be open in the DCS for the check-in (flight status O) 24 Hours before Schedule time of Departure. ( Mandatory ) 4. Duty help desk contact number at the station for any queries from the sales offices staff. ( Mandatory ) 1st Level Helpdesk 2ndLevel Helpdesk 3rdLevel Helpdesk

SOCC Load Control Researches & Training Dep.

 In case of check-in cancellation, the passenger is requested either to report himself/herself to any of the sales offices above or call 1717 / 090070000 at least one hour before departure.


REV Page

: :

0 1.4-16


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Communication  Check-in agent and/or station manager shall use the types and methods of communication necessary to ensure effective coordination between passenger handling personnel and the load control office in the transfer of information associated with:  Checked in passengers and cabin baggage;  Transfer passengers and cabin baggage, as applicable;  Boarded passengers and cabin baggage;  Hold-loaded duty-free items;  Gate delivery items that exceed normal allowances;  Other non-normal load items.


REV Page

: :

0 1.4-17



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: :

1 1.4-18



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: :

1 1.4-19

1.4.4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Seating Plan

Policy 

Seating Plans are established for all EGYPTAIR service flights.

Responsibility Reservation offices

- Accept special seat requests. - Notify stations concerned (PSM). Station handling offices Non-mechanized stations

Station of origin Prepares seating plans by inserting the appropriate cabin configuration sheet. Fulfilling passengers seat requests received from reservation offices will be subject to seat planning conditions. Mechanized stations

When planning the seating, Load Control has to observe the special request received from reservations, by pre-assigning the appropriate seats. Intermediate stations seat requests will be observed. Boarding Passes will be endorsed with the seat number allocated to the passenger. Cabin attendants

Shall help the passengers and guide them to their seats according to their boarding passes. While on ground shall not allow any passenger to occupy a seat other than the one assigned to him unless necessary. Flight dispatcher

Must be on board the aircraft 15 minutes prior to STD to attend to any Double Seating and Unsuitably Seated Passengers. Families Not Seated Together due to no adjacent seats available at check-in time, passengers must to be notified and sign on the boarding passes. In case of Trouble Maker Passenger identified during check in he should notify the Cabin Crew sufficiently prior to STD to avoid further trouble on board. Notify the passenger in the presence of Cabin Crew confirming setting in the assigned seats, and deal with passengers if they refused the forced seating provided.


REV Page

: :

1 1.4-20


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Instructions for Seating Passengers on an Aircraft Pre-Seating Of Passengers:-

Certain categories of passengers are to be pre-seated by the Editing Office while other categories are pre-seated by Central Reservation Control and Ticket Sales Offices Advanced seating request is applied at EGYPTAIR through RES/ WEB RES (ASR) Note: - Smoking not permitted on MS Aircrafts.

Seating Instructions:1. Use the appropriate seating chart. 2. Cross out unserviceable seats / blocked by load or occupied by transit passengers. (If manual seating’ charts are used). 3. Efforts must be made to meet special seat requests although such requests are not guaranteed at time of booking. 4. Transit passengers must not be disturbed and moved from seats occupied to suit the wishes of joining passengers unless circumstances are exceptional, and approval of transit passengers is obtained. 5. In order to facilitate the seating of Tourist groups, the boarding passes allocated for the group will be handed over to the group conductor and the distribution of the passes among the group members is left to his discretion. 6. Groups traveling together should be seated together, and mothers with infants must be seated to bulkhead positions appropriate to class of travel. 7. Families with children should be seated together so those children will tend to stay in that part of aircraft preferably near the galley. 8. Unaccompanied Minors should be seated together or next to women passengers and generally near the cabin staff positions so that they may be supervised in flight. 9. Forward seats will be given to passengers with long sectors. 10. When it is known that some passengers have common interest, language, they should be seated together. 11. A passenger carrying a pet in the cabin should be allocated a seat where there is space near-by for the pet or a seat next to the passenger left clear if possible. 12. Staff traveling on duty or free must not be given the best seats on the aircraft, but only allocated less attractive seats. 13. Blind or deaf passengers traveling with specially trained dogs, should be assigned seats which allow space for the dog. 14. Passengers with mobility problems should be seated near to toilets, so as not to impede rapid evacuation of the aircraft. 15. Passengers with disability affecting only one side of their body shall be seated on an aisle seat with the unaffected side of their body towards the aisle. 16. Large passengers will occupy two or more seats according to fare paid for number of seats. 17. Passengers escorted by police officers should be seated near lavatory, away from emergency exits


REV Page

: :

0 1.4-21


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

18. Pre-seating of passenger: Certain categories of passengers are to be seated by the editing office, while other passengers are pre-seated by central reservation or thru WEB 19. Positioning crew to be seated in seats blocked for that purpose. 20. Less attractive seats: When a stretcher is fitted the following seats are less comfortable or attractive: The seats immediately next to the stretcher  The seats on the opposite side of the aisle in the same row  The seats immediately forward and after the stretcher 21. Passenger with children or disability shall not seat on emergency exit seats, UM, mothers with infants etc…


REV Page

: :

0 1.4-22


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Special seats Jump Seat

1. 2. 3. 4.

A paid passenger will never occupy jump seat. Only staff traveling on duty or free can use jump seat. Captain's approval shall be obtained. Included in the figures of the class of service they are accepted on for weight and balance purpose. 5. They well be accounted for in the Trim sheet according to the actual seat location. (To be added or subtracted to/from DOI). NOTE: Refer to customer airlines operation manual or representative. Handling shall be done as per customer airlines requirements.  For Cargo aircraft  PAX accepted on crew seats on these flights shall be treated as crew and included in the crew figures under the code CAT (cargo attendant .CAT/1)  The weight shall be included in DOW/DOI. CBBG and fragile baggage

Whenever unchecked baggage include items blocking a seat out of use: Load Control should show such seat(s) as “SOC” to the point the passenger is traveling. Pre-Arrangement should be made. Such passengers, with CBBG baggage, should not be allocated seats adjacent to emergency exits. Infants limitations

The maximum number of infants that can be carried is 10% of the passenger load, up to a maximum of the figures shown below. This is determined on each aircraft type is determined by the quantity of child restraints, infant flotation aids and drop-down oxygen masks available. A/C type A320/A321 A330 /A340 /B777 B737 E170

Number of infant 20 40 14 5

 Infants shall not be allocated a seat. Only one infant per adult is allowed. In the event of one adult travelling with 2 infants, one of the infants must occupy a seat, and child fare shall be applied.  In exceptional circumstances these numbers can be increased provided additional equipments (Seat Belt and Life Vest) are uplifted and the total number of infants does not exceed the number of rows at which infants can be seated. Note: The increase is subject to the approval of the MS Station Manager being given. Edition: 2 Date: Jan 2011

REV Page

: :

0 1.4-23

1.4.5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Boarding Card

Use of Boarding Cards 1. Boarding Passes and Transit Cards serve to identify passengers checked- in for flight. 2. Boarding Passes facilitate a control on the number of passengers, assist in seat selection and permit a smooth boarding process. 3. Where gate check-in is not operated a boarding pass indicates to Airport Staff that the holder can proceed airside and board an aircraft. Therefore keep all boarding passes and baggage tags in a place which is inaccessible to general public.  All boarding cards and baggage tags shall be secured from unauthorized use.  When check-in operations cease, all boarding cards and baggage tags shall be secured in station’s store. 

Note: Refer to customer airlines operation manual or representative. Handling shall be done as per customer airlines requirement.

4. At boarding gates, staff will collect and count the control stubs of the boarding passes to control the number of passenger, while passenger retains the other part. [With passenger name, seat number, flight no / date, destination, class of service, gate no and boarding time]. 5. When a passenger reports at embarkation gate without a boarding pass, his ticket shall be checked. Completion

1. All boarding passes must include the seat number, flight number, and date before being handed to passengers 2. The control stub of the boarding pass must show flight number. 3. Issue a boarding pass according to the class of travel and seat allocated, to every passenger. 4. Draw a diagonal line across passes for staff passengers. (If manual Boarding pass is used).


REV Page

: :

1 1.4-24


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

FIRST CLASS

BUSINESS CLASS


REV Page

: :

0 1.4-25


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Economy Class

Domestic Flights


REV Page

: :

0 1.4-26


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

2 Dimension bar code boarding pass


REV Page

: :

0 1.4-27


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Manual boarding pass


REV Page

: :

1 1.4-28



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: :

1 1.4-29


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Electronic Miscellaneous Document (EMD)  Electronic: No more paper  Miscellaneous: Fees, compensation, services,  Document: for services provided by an airline.  The EMD is the complete solution to collect taxes, fees and service charges.  It replaces all existing paper and electronic miscellaneous documents such as virtual MCOs.  There are two types of EMD: EMD-S for standalone EMD-A for associated  The EMD-S does not need to be linked to a coupon, so it can  Be used in different stages.  Be a single-or multiple-value coupon.  Be issued at the same time as an e-ticket or separately.  Hold a reference to an e-ticket.  The EMD-A coupon is directly linked to an individual flight coupon. But simultaneous issue not mandatory.  It can be automatically or manually associated to and disassociated from coupon.  The status of the associated EMD value coupons and the e-ticket coupons should remain synchronized in the normal flow.


REV Page

: :

0 1.4-30


EGYPTAIR AIRLINES

Passenger Service


1.5

Kinds of passengers

1.5.1

Definitions

Commercial Sector

Joining The joining passenger is the passenger travelling from the point of origin or resuming his journey from the point of stopover.

Transit Passenger Is continuing his journey by the same flight of the same carrier.

Transfer Passenger  On-line transfer passenger

A passenger who is transferred to another flight of the same carrier, without stopover.  Interline transfer passenger

A passenger who is transferred to a flight of another carrier, without stopover.

Premium customer (JOINING – TRANSIT –TRANSFER) EGYPTAIR Premium Customers are separated into two categories  By cabin class Customers First Class Business Class  Star Alliance Gold and Star Alliance Silver FQTV Membership


REV Page

: :

1 1.5-1

1.5.2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Procedures of Handling

Joining (Refer to check-in procedures)

Transit Passengers  Transit passengers must be handed transit cards during disembarkation in the transit stop. Different colored cards should be used for different flights on the ground at the same time to facilitate re-embarkation though the correct gate.  In case of delay and a meal is to be served, reserve tables in advance and identify them with EGYPTAIR’s banner. Each table should have a menu showing the passengers what they may have.  If any passenger remains on board, a responsible person must be delegated to see they do not smoke and to carry out the instructions detailed in fueling of aircraft procedure.  Passengers must be escorted to transit lounge by passenger service staff in constant attendance.


REV Page

: :

0 1.5-2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Transfer Passengers 1. Due to different conditions at stations, it is not practicable to lay down a standard procedure for dealing with transfer passengers, station managers or representative must issue local station instructions covering a procedure for dealing with transfer passengers at any time though-out the 24 hours. These instructions should include the following points  According to PTM/SPTM estimated time of arrivals and schedule time of departures of connecting flights must be checked.  Co-ordination with other Star airlines members and/or other airlines for the transfer or reception of the passenger.

 The provision of ground transport, meals and/or hotel accommodation as appropriates.  Ensuring that passenger-handling staff have details of reservations and other arrangements, which have been made.

onward

 Ensuring that passengers are kept informed of arrangements for them.  Appropriate action to reduce inconvenience to passengers whose connections have been upset due to off-schedule movements. 2. If interline baggage tags are used, care must be taken to ensure that the baggage tags show the correct destination which should agree with the flight coupon(s) for the sectors to be flown. 3. The transfer may be of a very short duration. Known as ramp transfer [baggage transferred from one flight to another directly]. In such a case be prepared when meeting the delivering carrier to carry sufficient correct baggage tags for journey to be performed, In case the baggage has to be re-tagged on the ramp. 4. If such transfer may take place, incoming flight ETA’s must be carefully studied, as may be possible to delay a connecting flight for a short period if the passenger or sector to be flown justify such action, or if the connecting carrier is delayed.


REV Page

: :

0 1.5-3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

5. For passengers who will be transferred on line, and the connecting time is short between the two flights, the station of origin will adhere to the following procedures: A passenger manifest should be prepared including the names of passengers for clearance through transferring point.  Baggage shall be tagged with interline tags to destination.  Baggage shall be loaded in a specified baggage compartment/container.  Flight coupons for the sector to be flown from transfer point to destination will be detached.  Cards showing destination - three letters code and flight number of the onward connection, shall be given to transfer passengers.  Flight coupons and passenger manifest will be handed to flight purser.  In automated stations a through check-in should be done for on line transfer passenger - A signal will be sent to transfer station giving flight number, station of destination, connecting flight number, names of passengers, number of pieces of baggage and loading details. - Uplift flight coupon of onward connection. - Flight coupons to be sent to Intermediate station. - Onward connection boarding pass to be handed to each passenger for his final destination. 6. A PTM [passenger transfer message] shall be dispatched by Teletype message in the format set out below immediately after completion of check-in of passengers and their baggage. This procedure applies to both computer generated and manually produced PTM.  A separate PTM shall be dispatched to any subsequent station on the route of the flight out of which passengers are holding direct continuous confirmed or requested connecting reservations on other flights departing within six hours of the arriving time. A PTM shall be dispatched to no more than three addresses at any one airport.  Subject to local arrangements. Any station in route receiving a PTM which contains details of passengers connecting to other carriers’ flight(s), shall notify immediately such other carriers(s) of the connecting flight numbers, number of passengers and their class and destination, and of the number(s) of pieces of through checked baggage


REV Page

: :

0 1.5-4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

The PTM shall contain the following data:           

The standard message identifier code “ PTM” Airline flight number/local date of the delivering flight. Airline flight number of the connecting flight. Station of passenger's destination of the connecting flight, preceded by a hyphen. The class followed by the number of seat occupying “ OK “passengers to destination. Number of seat- occupying “ RQ “ passengers (having RQ status on their flight coupon for the connecting flight segment). Number of seat - occupying “ SA “ passengers (having a SA, space available, status on their flight coupon for the connecting flight). Number of pieces of through-checked baggage belonging to the OK passengers. Number of pieces of through-checked baggage belonging to the RQ passengers. Number of pieces of through-checked baggage belonging to the SA passengers. The codes CHD or INF to show the number of children or infants, optionally when required by the address of the PTM.


REV Page

: :

0 1.5-5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

PTM (Passenger Transfer Message) Example:-

LHRKKMS LONTOMS .CAIKKMS PTM MS 777/20 -DUB Y2 B5 1SAMIR/S B2 1DRAPER/M B3 BA1398/01 -MAN Y1 B2 1 HAWTHORN/O B2 BA0798/01 -HEL B1 B1 1MAHD/E B1 EI715/01 -ORK Y1 B3 1MCCARTHY/K B3 EI169/01 -DUB Y3 B6 3PATTERSO-/J B6 MS0778/01 -CAI Y2 B0 2 SECURITY B0 011100 KKC 053 @NNNN


REV Page

: :

0 1.5-6


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

SPTM (Star selective passenger transfer message) Example of SPTM (STAR SELECTIVE PASSENGER TRANSFER MESSAGE) CAIVAMS .CAIKKMS 090802/58201D84 PTM STAR MS0785/07APR CAIFRA PART1 LH0182/07 TXL 1C 2B30K TANAKA/KOIC LH0182/07 TXL 1C 0B0K YAMADA/TAKA LH0182/07 TXL 1K 0B0K WILSON/WILL LH1144/07 FMO 1E 1B10K KIM/KANG HE LH1174/07 PAD 1Y 1B14K IBRAHIM/SAM LH3446/07 BUD 1C 0B0K WALTER/THOM LH4354/07 MRS 1M 1B10K RICHE/DANIE LH4458/07 BCN 2M 3B50K REID/DONNA LH4732/07 LHR 2M 2B28K FILSELL/DAV LH6794/07 ZWS 2M 2B45K FRANKENHAUS ENDPTM


REV Page

: :

0 1.5-7


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Premium customer (joining –transit – transfer) Premium Customers Handling Premium Customer Handling has the following benefits:

Premium Customer Identification enables premium customer handling in the areas of reservations, airport services and loyalty. Premium Customer Identification has the following benefits:-

  



Provides a seamless travel experience, increasing customer loyalty to star alliance. Promotes premium customer recognition at all points of customer contact. Provides joint benefits and a consistent, superior service or product to premium customers whenever they are traveling within the star alliance network on any of its carriers. Increases revenue through the loyalty of premium customers.

NOTE:  Premium Customer Handling at Airport in the functional areas of check-in and at gates.  For Premium Customer check-in procedures refer to Part A.


REV Page

: :

0 1.5-8



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: :

1 1.5-9



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: :

1 1.5-10

1.6


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Acceptance and Carriage of Passengers Requiring Special Assistance CATEGORIES

1. VIP 2. UM 3. INCAPACITATED PASSENGER 4. BLIND PASSENGER (IMPAIRED SEEING) 5. MENTALLY ILL AND NERVOUS PASSENGERS 6. SICK PASSENGER 7. SITTING CASE - STRETCHER CASE 8. PASSENGER IN WHEELCHAIRS 9. PASSENGER WITH IMPAIRED HEARING 10. DEAF AND MUTE PASSENGERS (dumb) 11. PASSENGERS WITH ARTIFICIAL LIMBS 12. CONTAGIOUS DISEASES 13. ASTHMA SUFFERERS 14. DIABETIC PASSENGERS 15. EXPECTANT MOTHERS AND NEW BORN BABIES 16. ELDERLY PASSENGER 17. PASSENGERS WITH INFANT AND CHILDREN 18. PASSENGER WHO SPEAK LESSER KNOWN LANGUAGE 19. DEPORTEE PASSENGER [DEPO] 20. INADMISSIBLE PASSENGER [INAD] 21. PASSENGERS WITH REDUCED MOBILITY (PRM)


REV Page

: :

0 1.6-1

1.6.1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

VIP (Very Important Passenger) Reservation Offices will normally notify passenger service department and Station Managers or representatives in all concerned stations. In the interest of other passengers, special attention to such passengers must always be introduced and never given at the expense of other passengers. Notification should be given to Airport Authorities to make the special arrangements required by Station Managers.

(VIP) Categories VIP (Very Important Passenger)

Those are passengers who, with regard to their rank or royalty such as:  Prime minister.  Speaker of parliaments.  Deputy Prime minister.  Minister.  Governor.  Senior diplomat.  High ranking state official.  Airline president.  Chief scientist. IP (Important Passenger) such as: Presidents of major well known companies.  Members of parliaments.  Airlines general managers.  Members of board of directors of EGYPTAIR C.I.P. (Commercial Important Passager)  Is the passenger how, for his high publicity, commercial value of being famous entertainers (actors/actresses) and sportsmen will be treated with special attention.  Example of message may be sent for VIP advise: QU XXXKKMS XXXAPMS XXXDMMS XXXTOMS CAIKZMS CAIKMMS CAIKKMS .CAIKKMS - VIP ADVS ATT ALL CONCERNED WL ARR AT YR STN: NAME: TITLE: FLT. NR/DTE: ROUTE: SEAT NR. : NR OF PCS : TAG NR. : ULD , NR , AND POSTION : PLS ACT ND ACK . B . RGDS .........NAME FOR STM


REV Page

: :

1 1.6-2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Procedures Station of Embarkation

 Allocate seat in Advance.  Assist with the check-in procedure and all formalities.  Use airports’ VIP lounge and offer the use of its available facilities.  Use VIP cars to transport them from terminal to aircraft.  In case of delays, inform the passenger duly and offer appropriate refreshments, meals and accommodations if required.  If necessary, help in providing proper alternative travel arrangements.  Notify the Captain and flight purser before leaving premises for boarding.  Accompany passengers to the aircraft and introduce them to the Captain and flight purser. 

Advice concerned transit and destination stations [if allowed].

Station of Disembarkation  Meet the passengers at aircraft welcoming them in the name of EGYPTAIR.  Accompany passengers to VIP arrival lounge with VIP car.  Assist passengers through all formalities and baggage identification.

 Arrange special transportation if required by EGYPTAIR cars and accompany them until they leave the Terminal.


REV Page

: :

0 1.6-3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Transit Stations 

At the aircraft, the purser will introduce the station manager or his delegate to VIP passenger.



The station manager or his delegate will accompany the passenger to VIP transit lounge and look after him during the transit time of the aircraft and will offer all required services such as refreshments etc.



At transit stations with crew change, the station manager will introduce the new flight purser to the passenger before boarding in the transit VIP lounge.



Any special handling involving expenses will be approved by the Station Manager concerned including extra services such as use of Airport VIP lounge, special give-away and special meals, transportation to/from the airport, accommodation if required.

 The special handling will be extended within the limit of the possibilities at each particular station

Baggage Handling - In addition to the normal baggage tags, checked and unchecked baggage of VIP and First Class passengers, to be tagged with special VIP and Priority Tag - Such baggage will be loaded near to the baggage compartment door. [Door side] - This baggage will be offloaded first and brought to delivery area. -

In order to avoid blocking VIP baggage at transit stations, send a telex to all transit stations regarding destination, total number of bags and location. If necessary transit stations will offload these bags and reload them again, once their own loading has been done.


REV Page

: :

0 1.6-4

1.6.2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

UM (Unaccompanied Minors) EGYPTAIR is accepting child on his/her 6th birthday and befoe his/her 12th birthday for unaccompanied transportation on its services provided that: -

1. An authorized guardian delivers the minor/child at the airport of departure; 2. An EGYPTAIR UM form for unaccompanied minor has been issued and duly signed. 3. The fare paid is the applicable ADULT fare for the concerned route. 4. EGYPTAIR does not accept infants for unaccompanied transportation. 5. The minor should be accompanied to the airport of departure by a parent or a guardian who remains with the child until embarkation. 6. The minor should be met upon arrival at the airport of destination by parent or guardian. 7. Carriage of unaccompanied minor shall be permitted only for immediate continuous space, all segments of which have been confirmed. 8. Unaccompanied minor should preferably travel on a non-stop flight. Escorted UM (Unaccompanied Minors) 1. Minors on his/her 2nd birthday and before 6th

birthday will be accepted for

unaccompanied transportation only if escorted by an extra cabin attendant, therefore, fare will be as follows: 2. 100% of The applicable adult fare for the unaccompanied minor and; 3. The applicable one way adult fare for the extra cabin attendant that should be paid by the guardian according to the UM class of service for the sector on which he/she is escorting the minor/child, and would return as extra crew. Young Passenger 1. Young passenger on his/her 12th birthday but under his/her 16th birthday will be accepted for unaccompanied travel and may be given UM treatment upon the request of their parent or guardians.

Note: Refer to customer airlines manual and/or representative. As per customer airlines requirement, the procedures shall be done.


REV Page

: :

0 1.6-5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Travel Document At the time of reservation a declaration form will be filled by parent or guardian relieving EGYPTAIR from any liability or responsibility of guardianship and giving details of escort on departure/ arrival [see attached form].

Distribution of copies of the form shall be as follows:  Original (WHITE) to be retained by issuing office and to be made available on request to any carrier participating in the carriage.  Copy (BLUE) to be attached to the ticket of the unaccompanied minor.  Extra copies (GREEN / PINK / YELLOW) may be prepared at the issuing office to be forwarded to embarkation/ destination station and flight purser before the date of travel

The travel documents including air ticket, [After passenger's name in the box entitled name of passenger on the ticket, the words' {UM... followed by age} shall be added]

Baggage identification tags, health certificate, passport, etc., of an unaccompanied minor shall be carried in the charge of purser, or may be retained by the minor, preferably in a wallet provided by station of embarkation.


REV Page

: :

0 1.6-6



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: :

0 1.6-7



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: :

1 1.6-8



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: :

1 1.6-9


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Station of Embarkation  Passenger service staff is responsible for taking over unaccompanied minor, from his parent or guardian. And a ground hostess must accompany the minor and assist him through formalities, and remain with the minor till boarding the aircraft, and handing him the flight purser who will assume full responsibility for the minor, and sign the form.  If more than one minor is traveling on flight, they may be assembled at check-in and seen to the aircraft in a group.

Station of Disembarkation  Upon arrival at station of destination, minor will be handed over by purser to passenger service staff.  Passenger service staff will contact the person expected to meet the minor and advice expected arrival time of the flight.  Passenger service staff must conduct the minor through formalities and deliver to the meeting person.  The signature of the meeting person must be obtained on the copy of the “UM FORM” which will be kept in station file.

Transit Stations  On a flight with up to 3 minors traveling unaccompanied, the purser will remain responsible for their welfare during transit time, where it is preferable that minors will stay on board. If for any reason the minors have to disembark the aircraft, they will be handed over to one of the station personnel.  On flights when there are more than 3 unaccompanied minors then the passenger service staff must take over the care of these minors.  In case of delays in transit stops the passenger service staff will be fully responsible about taking care of the minors.


REV Page

: :

0 1.6-10


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Night-Stop Delays 

For group of children traveling unaccompanied on one flight, and if no space for them in transit lounge, it is advisable to allow them to remain on board in the care of cabin staff and/or passenger service staff.



If crew change takes place at transit station, passenger service staff will be responsible for informing joining purser about unaccompanied minors.



Cabin staff will remain responsible for unaccompanied minors during formalities, with the help of passenger service staff, and if necessary, a hostess accompanies them to the selected hotel.



Whenever possible, minors of same age and sex will share bedrooms.



Meals and menus should be checked to ensure that they are suitable for young minors.



It must be checked that minors are not left unattended in the hotel, and not left to wander on their own and that they are supervised for bedtime, wake-up and in case they need assistance in dressing.



Passenger service staff must send necessary signals to the destination station, giving information about the time of delay, the new ETD and the names of minors, so that their parents or guardians will be informed.



Necessary signal should be also sent to interline or on-line connecting points to ensure that these minors are re-booked on the first available flight.


REV Page

: :

0 1.6-11


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Night-Stop Delays

 In case of night stop delay, consideration should be given to rebooking minors on other suitable carriers so that they may assume their itineraries as soon as stations advising them of the change of service and carrier and the minors names  Such new bookings should not involve night-stop or connections.

 Destination station, regarding delays of unaccompanied minors, should immediately make contact with the parents or guardians and notify them of the delay, or change of flight or carrier and new expected time of arrival.


REV Page

: :

0 1.6-12

1.6.3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Incapacitated Passengers

Categories of incapacitated passengers Passengers shall be considered incapacitated when their physical, medical or mental condition requires individual attention during embarkation, disembarkation, flight, emergency evacuation and during ground handling], that is normally not extended to other passengers. This requirement will become apparent from special requests made by the passenger and/ or their family or by a medical authority or from obvious abnormal physical or mental conditions observed and reported by airline personnel and/or industry associated persons [travel agents].

Note: Refer to customer airlines operation manual or representative. Handling shall be done as per customer airlines requirements. Incapacitated passengers are categorized into the following groups: 1. LEGL [leg in cast] for passenger with a left leg in a cast, occupying two seats one behind the others, with the leg in cast supported on the turned-down front seat back [only to be used in-conjunction with SSR code MEDA]. 2. LEGR [LEG IN CAST] for a passenger with a right leg in a cast, occupying two seats one behind the other, with the leg in cast supported on the turned-down front seat back [only to be used in-conjunction with SSR code MEDA]. 3. LEGB [LEGS IN CAST] for passengers with both legs in cast occupying two seats one behind the other, with the legs in cast supported on the turned-down front seat back [only to be used in-conjunction with SSR code MEDA].

Passengers with broken legs in plaster casts should be accommodated in two seats one behind the other such seats allow the maximum space for their comfort with the least possible disturbance to passengers in adjacent seats. One ticket will be issued for the passenger showing the fare and

The extra fare prefix “Q”(code for surcharge). surcharge of the extra seat . in the fare calculations EX will indicate for extra seat


REV Page

: :

0 1.6-13


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

4. MEDA [medical case] company medical clearance may be required. Not to be used for incapacitated passengers who only require special assistance or handling, and who do not require a medical clearance. 5. OXYG [OXYGEN] for passengers traveling either seated or on stretcher, needing oxygen during the flight [only to be used in-conjunction with SSR code MEDA].(refer to Part A Therapeutic oxygen) 6. STCR [stretcher passenger] for passenger traveling on a stretcher 7. WCHR [R for ramp] passenger can ascend/ descend steps and make own way to/from cabin seat but require wheel chair for the distance to/from aircraft, across ramp, finger dock or to mobile lounge as applicable. When service animal is accompanying passenger, specify the type of animal in free text of SSR item.  WCHS [S for steps] passenger cannot ascend/ descend steps, but is able to make his own way to/from cabin seats; requires wheel chair for distance to/from aircraft or mobile lounge and must be cared up/down steps. Wh-en service animal is accompanying passenger, specify the type of animal in free text of SSR item.  WCHC [C for cabin seat] passenger completely immobile; require wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat When service animal is accompanying passenger, specify the type of animal in free text of SSR item (Refer to other WCHR categories under special baggage). 8. BLND [blind passenger] specify if accompanied by Seeing Eye dog.

9. DEAF [deaf passengers] specify if accompanied by hearing dog.


REV Page

: :

0 1.6-14


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Acceptance of Incapacitated Passengers Disabled passengers; whether sick; invalid or otherwise incapacitated mentally and requiring special attention; will be accepted for carriage only after an arrangement satisfactory to EGYPTAIR had been made and subject to certain considerations. EGYPTAIR shall refuse to-carry or continue to carry passengers:  Whose carriage because of their physical or medical conditions, on the basis of established facts; medical or other evidence, could cause a threat to the safety of other passengers and their property; the aircraft or crew.  Who refuse to, or do not submit themselves to the specific conditions of carriage required by EGYPTAIR regulations. EGYPTAIR may refuse to engage in interline transaction for carriage; or to commence/continue interline transportation of incapacitated passengers:  Whose conduct status; mental or physical conditions; is known to be as to render them incapable of caring for themselves without assistance. Unless they are accompanied by escorts who will be responsible for caring for them en-route and with the care of such escorts, they will not require additional attention or assistance from EGYPTAIR staff.  Who may be a source of infection or discomfort to other passengers.  Whose carriage, even with the implementation of special precautions, might cause unusual hazard or risk to themselves or to other persons and properties.  Who cannot use the standard airline seat, neither in a sitting nor rest position for the class of service desire.  Who cannot place the standard airline seatback in the upright position when required.  Who hold a space available ticket for part of their journey EGYPTAIR may limit the numbers of types of incapacitated passengers on any of its flights, to meet safety, technical or operational requirements, even though special arrangements are met by the passengers. If question arises of any aircraft being over loaded, EGYPTAIR shall decide at its reasonable discretion the passengers to be carried. The final decision on all cases of carriage of disabled passengers remains with both Captain and the Station Manager. A person refused carriage or removed en-route for the reasons specified above, shall have such rights, as may be stipulated in EGYPTAIR regulations. The sole recourse of any person so refused carriage or removed en-route shall be the recovery of the refund value of the unused portion of the ticket.


REV Page

: :

0 1.6-15


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Medical Clearance Required 1. Whenever EGYPTAIR Office/Agent in contact with passenger(s) has received information that any passenger(s):Suffer from any disease, which is believed by EGYPTAIR office/Agent to be actively contagious and communicable Or Can be considered objectionable to the other passengers because of physical or behavioral condition. Can be considered to be a potential hazard to the safety of the flight or the punctuality thereof [including the possibility of a diversion of the flight and unscheduled landing] Are incapable of caring for themselves without special assistance, which is not normally extended to other passengers during the flight Or Might have their medical condition aggravated during or because of the flight. Such passengers shall be subject to prior clearance for air travel by the medical departments/ advisors or a licensed physician familiar with the condition of passenger, on the basis of information in respect of their physical and/or mental condition. In order to obtain such clearance, medical information must be provided and transmitted when seats are requested on the flight of another carrier. 2. EGYPTAIR can deny transportation of passengers needing medical clearance, unless they meet the requirements specified above. When an incapacitated passenger desires to travel by air, the following steps will normally take place:-


REV Page

: :

0 1.6-16


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Collection of information The office in contact with the passenger will determine what Information is required, and will take action as follows: Specify special handling arrangement required, by use of part 1 of the standard medical information form [MEDIF] [see attached form]  Obtain medical information, when required; by use of part 2 of the [MEDIF] [see attached form] If only special handling arrangements are required, [MEDIF part 1] the selling office, in contact with the passenger, provides details to the concerned departments to act accordingly. If MEDIF part 1 & 2 are required, the form [with part 1 completed] is given to the passenger's physician, and the medical information is given to the selling office in contact with the passenger which in his turn advises concerned department to act accordingly. If there is any onward connection for the passenger, EGYPTAIR will transmit the information to each carrier in route, in accordance with IATA/ATA reservation interline message procedures, for clearance with its medical department/advisor, to get confirmation

Ticketing and Finalization The passenger is advised and must confirm acceptance of special arrangements and conditions. Final requests for reservations and special arrangements are confirmed to the carrying airline via the service department at central reservation office. The carrying airline reservations offices notify the affected stations of each carrying airline. Complete details of special handling arrangements made at affected stations should be included in the passenger name record ([PNR SSR MEDA.) Tickets /MCO's are issued. If charges for airline providing services such as oxygen or special equipment should be collected on a MCO, with an exchange for each airline providing such services.

Note: Arrangements for hospitals, ambulances ... etc, should be made by the passenger or his physician and only after all air travel arrangements have been finalized .


REV Page

: :

0 1.6-17


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Medical Information Form “MEDIF” - The MEDIF does not constitute the medical clearance, It is the basic means of collecting information about special case, and is strictly confidential. The information should be made available only to those persons or departments who are directly concerned with the journey. - The MEDIF consists of two parts, which should not be separated. Part 1: Contains details of the air itinerary in which the passenger intends to book, and describes the special arrangements required by the passenger and by the booking office/agent. Part 2: Contains specific medical data on the passenger and special arrangements recommended by the passenger's physician NOTE: A statement must be signed by the passenger (DECLARATION OF INDEMNITY) to release EGYPTAIR from all liability, claims,.  Passenger surname, initials and title. Name changes are not permitted. A separate “MEDIF” is required for each incapacitated passenger.  special assistance or equipment must be prearranged for incapacitated passengers not advisable the use of “NO” Reservation / Standby” fares

 In case of doubt obtain medical advice to Indicate whether or not medical clearance is required.


REV Page

: :

0 1.6-18


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Declaration of Indemnity for Incapacitated

EGYPTAIR DECLARATION OF INDEMNITY [Sick & Incapacitated passenger]

To: EGYPTAIR

I, the undersigned [Full name] Residing at Acknowledge herewith that, it is a condition of my contract of carriage with you as per ticket No and any exchange or replacements thereof, or supplements thereto that you shall not be liable for any injury, illness, or disability, or any aggravation or consequences thereof, including death, which would not have arisen but for my mental, physical, health, or other condition. In consideration of issuing the above ticket to me, I hereby assume all risks and/or hazards which my such condition may involve, and release you from all liability claims whatsoever of myself and undertake to indemnify, and save you harmless from all liability claims, whatsoever of third parties which would not have arisen but for my such condition. DATE: -

Passenger’s signature


REV Page

: :

0 1.6-19



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: :

0 1.6-20


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Time of Check-In  At time of check-in, EGYPTAIR may be alerted by the special purpose code (SP) on the passenger ticket and should verify that all arrangements for equipment and/or services have been made available  When it is discovered at check-in that an incapacitated passenger has not met the requirements for carriage, EGYPTAIR should, endeavor to make arrangements to fulfill them. When time and circumstance do not permit this to be done , the passenger should be refused or his/her departure delayed until adequate arrangements are made


REV Page

: :

0 1.6-21


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Seats Assignment 1. As a general principal, incapacitated passenger and their escorts, should be assigned specific seats which:   

Will not impede the expeditious evacuation of the cabin in emergency Will not impede access to emergency exits Will facilitate boarding and disembarkation of the incapacitated passenger Will contribute to the comfort of the incapacitated passenger

2. When assigning seats, you should observe the following guidelines.  Escorts should be given seats next to the passenger they are escorting  The assignment of seats may also be subject to medical requirement.  Blind or deaf passengers traveling with specially trained dogs should be assigned seats which allow space for the dog, near a floor level exit but which do not impede access to it.  Passengers with mobility problems should be seated so as not to impede rapid evacuation of the aircraft. Where possible. They should be accommodated close to toilets and to floor level exits provided with chutes.  If crutches, canes and similar walking aids are stored in a special location in the cabin, the users of such aids should be assigned seats nearby, to permit quick access to the aids when needed.  Passenger with stiff legs, broken legs in plaster casts, paralysis etc. should be accommodated in seats allowing the maximum space for their comfort, or space for leg support devices with the least possible disturbance to passengers in adjacent seats. Limbs in plaster casts should not obstruct the aisle or emergency exits.  Passengers with a disability affecting only one side of their body, should be seated in an aisle seat with the unaffected side of their body towards the aisle, this will facilitate their mobility in case of emergency. 3. Whenever applicable safety regulations, or EGYPTAIR or medical conditions require that incapacitated passenger must be located in a particular cabin section, or in certain seat, Such / conditions will take priority over the personal wishes of passenger or his/her physician.


REV Page

: :

0 1.6-22

4.


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Seat Assignment for groups

 Whenever possible, group of incapacitated passengers should be seated together. Or in sub-groups and in all cases escorts must be seated with incapacitated passengers they are escorting  Travel by groups, of incapacitated passengers will always be subject to applicable governmental and EGYPTAIR Safety Rules Regulations. For groups. EGYPTAIR booking office should, if possible, provide briefing cards for group escort, which outline emergency evacuation procedures.

Boarding  The presence of all categories of incapacitated passengers, their escorts and any special arrangements made for them while on board, shall always be made known to the Captain/flight Purser.  Incapacitated passengers and their escorts shall normally be boarded prior to and disembarked after all, other passengers.  If passengers for any reason have to be offloaded, the highest possible priority for transportation should be given to incapacitated passengers, and to their escort.  Before take-off, certain types of incapacitated passengers and their escorts may have to be individually briefed on emergency procedures and cabin layout, which rests with EGYPTAIR cabin attendants.


REV Page

: :

0 1.6-23


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Refusal or Removal of Incapacitated Passengers

 Whenever an incapacitated passenger is denied at point of origin or at a connecting point, EGYPTAIR takes the decision to refuse or remove the passenger and will be responsible for immediately notifying the reservation office controlling the flight. All down-line transfer stations shown on the passenger’s ticket, and the originating airline if known, stating the reason for the refusal and/or removal and full details of any consequent action taken or to be taken.


REV Page

: :

0 1.6-24


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Equipments (devices) When any of the following equipment’s or services are provided, they will be provided in accordance with EGYPTAIR policies, applicable government regulations, and applicable rates and charges provided in MSR tariffs/regulations. 1. Wheelchair 2. Oxygen. 3. Stretchers. 4. Carrying & lifting devices 5. Special equipment Wheelchair  EGYPTAIR shall endeavor to make available wheelchairs at all stations, wheelchairs for embarking, disembarking purposes and within airport facilities, before departure, during intermediate stops and on arrival.  EGYPTAIR shall endeavor not to restrict the movement of incapacitated passenger within the airport.  Passenger traveling with their own folding wheelchair or assistance device may request it to be carried in the passenger cabin where storage facilities are available. Such requests will be handled on a (first come first served) basis. Where such facilities do not exist, the wheelchair or assistant device will be loaded in the bag hold where it is easily accessible for timely return to the passenger.  Passengers, who are intending to check-in their own wheelchair, will be given the option of using EGYPTAIR wheelchairs. If the passengers prefer to use their own wheelchairs within the airport, they should be permitted to use it up to the aircraft door.

Acceptance Passengers travelling on wheelchairs will be accepted for travel on EGYPTAIR flights without escorts. Only passengers who need care during the trip must have escorts. Wheelchairs will be accepted for carriage free of charge either in the passenger cabin or the aircraft’s holds.


REV Page

: :

0 1.6-25


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Wheelchair Categories WCHR (R for ramp) Passenger can, ascend/descend steps and make own way to/from cabin seat requires wheelchair for distance to/from aircraft (across ramp, finger dock or mobile lounge as applicable).

WCHS (S for steps) Passenger cannot ascend/descend steps, but able to make own way to/from cabin seat, requires wheelchair for distance to/from aircraft or mobile lounge must be carried up/down steps.

WCHC (C for cabin seat) Passenger completely immobile requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat. In addition to the above codes and definitions of wheelchair passengers (WCHR, S, and C), the following wheelchair equipment codes and definitions may be used: WCBD dry cell battery  WCBW wet cell battery (Not accepted as checked baggage)  WCMP manual power

Handling: Passengers on wheelchairs will board the aircraft before other passengers. Special services will be rendered to such passengers from passenger service in station of embarkation, station en-route, and station of destination. Cabin attendants should be advised before boarding passengers about the number of passengers on wheelchairs on the flight and their allocated seats.


REV Page

: :

0 1.6-26


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Oxygen (OXYG) For passenger traveling either has seated or stretchers, needing OXYG during flight (only to be used in conjunction with SSR code MEDA. (Refer to Part A Chapter 2 Procedures)  Pilot in command must be informed of the number of oxygen or air cylinders carried by passenger for medical use, and their loading location.

Stretcher  Most airlines provide special stretcher and associated equipment (blankets, pillows, sheets) for incapacitated passengers who cannot use the standard airline seat.  The charges for air-stretcher are published in the airline guides and in the airline tariffs.  The rules concerning the exact number of seats and location for the installation of stretcher or similar devices on board vary between airlines and aircraft types and some aircrafts cannot accommodate stretchers.  Escorts are always required for stretcher passenger and should be seated next to the passenger they are escorting, and occupy a seat next to the aisle.  Most aero-stretcher is not interchangeable between airlines. Thus, if the passenger is connecting between airlines, it will be necessary to transfer the passenger from one aero-stretcher to another. Also, hospital and ambulance stretchers cannot be used in aircraft, and passenger must be moved onto and off the aero-stretcher at the departure and arrival airport.


REV Page

: :

1 1.6-27


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Acceptance Stretcher cases will be accepted only on Y/C subject to: space being available;  prior arrangements being made;  supplying of medical certificates on a form provided by EGYPTAIR will be required (MEDIF1/ MEDIF2 );  Minimum advance notice for implementation of medical clearance and special arrangements will be 24 hours for all points.  The passenger will be responsible for ambulance transportation and / or all expenses incurred at stations for medical or special attention  Oxygen is available on board, extra quantities can be provided upon request.  Reservation Office / agent must advise all concerned stations prior to travel, so as arrangements for handling should be taken. - Maintenance

-

(CAIENMS)

-

Public Relations

(CAIPRMS)

-

Customer Services

(CAISKMS)

-

Station Supervisor

(CAIKKMS)

-

Load Control IOCC

(CAIKOMS-CAIKHMS)

Station Operation Center

(CAIKMMS)

 The stretcher passenger must be accompanied by at least one attendant who shall occupy the seat adjacent to those used by the stretcher passenger during the trip (on aisle seat).


REV Page

: :

0 1.6-28


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

 The normal adult Y/C fare plus surcharge equal to five times the normal adult Y/C fare over the stretcher(s) on which the passenger is carried. Child and any other discount related to the passenger age are not permitted (Excerpt from sales manual stating to whom sales office shall send a message to ensure availability of space and preparation) ‫ ﺳ ﺎﻋﺎت ﻋﻠ ﻰ اﻷﻗ ل ( ﻟﺗﺟﮭﯾ ز اﻟﻔ راش و‬8 ) ‫ﯾﻘوم ﺿﺎﺑط اﻟﺑﯾﻊ ﺑﺈرﺳﺎل ﺑرﻗﯾﺔ إﻟﻰ اﻟﻘط ﺎع اﻟﻔﻧ ﻲ و اﻟﺗﺣﻣﯾ ل ﻗﺑ ل اﻟرﺣﻠ ﺔ ﺑوﻗ ت ﻛ ﺎﻓﻲ‬ ‫وﺿ ﻌﮫ ﻋﻠ ﻰ اﻟط ﺎﺋرة و ﻛ ذﻟك ﻧﺳ ﺧﺔ ﻟﻠﻌﻼﻗ ﺎت اﻟﻌﺎﻣ ﺔ و اﻟﻣﺣط ﺔ ﻓ ﻰ ﻣﯾﻧ ﺎﺋﻰ اﻟﺳ ﻔر و اﻟوﺻ ول ﻟﻣﻘﺎﺑﻠ ﺔ اﻟﺣﺎﻟ ﺔ وﺗﻘ دﯾم اﻟﻣﺳ ﺎﻋدات‬ :‫اﻟﻼزﻣﺔ ﻋﻠﻰ اﻟﻌﻧﺎوﯾن اﻟﺗﺎﻟﯾﺔ‬ CAIENMS/CAIEMMS/CAIEZMS/CAIGZMS/CAIKLMS/CAIKKMS/CAIPRMS/XXXKKMS

Attendant The attendant accompanying a stretcher passenger will be charged the normal Y/C fare for the journey to be undertaken

Baggage The total free baggage allowance will be that applicable to the number of fare paid but each passenger will be allowed to carry only the single entitlement of personal articles

Ticketing Stretcher Case One ticket will be issued for the (stretcher case) showing the fare and surcharge as follows:  In the fare calculations column enter O/W as the normal economy.  The extra fare prefix “Q”(code for surcharge).  In the fare and total boxes, inter the some off the normal fare and the surcharge.  In the endorsement box, the words “stretcher case”.

Attendant A separate ticket to be issued for the attendant and inter in the endorsement box the words “accompanying stretcher case”


REV Page

: :

0 1.6-29


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Handling Stretcher case should be at airport of embarkation a good time prior to departure time. It is the station’s responsibility to make the necessary arrangements to meet all special requirements as advised by the reservation office, or medical department. And to draw the captain’s and cabin staff attention to the case, giving in writing, the information supplied by the reservations office. Stretcher case has to be boarded before all passengers. Escorts should be seated next to the passenger they are escorting and occupy a seat on the aisle. Curtains may be used for the purpose of separation between stretcher passenger and other passengers if the layout of cabin permits. The patient head should be directed to the forward.

Carrying & Lifting Devices  To board and/or disembark immobile incapacitated passengers not traveling on stretchers, wheelchair must be used if the medical vehicle.  A passenger must not be left alone for more than 30 minutes.  When staff offer assistance, they should say: o How may I best assist you?  Assist passengers unable to carry their baggage due to disability.  Equipment used to facilitate boarding and deplaning:  Ground wheelchairs  Motorized carts  Boarding wheelchairs (aisle chairs)  On- board wheelchair  Mechanical lifts  Do not hand-carry passengers, even if they accept!  Wheelchairs and mobility aids are to be stored on priority basis in cargo compartment.  Only one folding wheelchair may be stored in cabin (B777-300).  However, some passengers with a very fragile condition will require professional attendants or bearers, which must be arranged by the passenger or his/her physician.


REV Page

: :

1 1.6-30


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Special Equipment  Special equipment required by incapacitated passengers for wear, use, comfort or convenience in connection with their trip, if not carried in the passenger cabin, should be loaded in the aircraft holds. Any of such items must be property identified and tagged, must always travel with the passenger, and must be loaded in such a way so as to be readily and immediately available at transfer and destination points.  Use extreme care in handling passenger

owned wheelchairs, especially battery

operated ones:

1. Wet batteries ‘WCBW’ must not be accepted as check baggage. It may only be shipped as cargo. 2. Dry batteries “WCBD” not obligatory to remove but must be disconnected. If the wheelchair is damaged, it is like taking the passenger’s legs away from him, until the chair can be repaired and returned to him. Note:  When disconnecting the battery, don’t cut or pull out the cables.  If a passenger requires the use of any special equipment, at a transfer point, the item should be checked to the transfer point only.


REV Page

: :

0 1.6-31


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Station of Disembarkation  Incapacitated passengers and their escorts should normally be disembarked after other passengers.  Passenger Service staff should make arrangements for assisting incapacitated passengers with governmental clearance and baggage claim.  Passengers who have checked in their own wheelchair, may be given the option of either using a station and/or airport wheelchair, or waiting until their personal wheelchair is made available.  EGYPTAIR booking offices/agents and station of origin will be responsible for advising passenger service staff at transit stations and at the airport of disembarkation about the presence of incapacitated passengers and about the need to arrange for special assistance.  Station of embarkation, after completion of check-in passengers, will send a passenger service message (PSM), to inform the disembarking and transit stations of any passengers carried on a flight who requires assistance or special handling.


REV Page

: :

0 1.6-32


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Transfer Stations Incapacitated passengers requiring assistance or protection from disturbance, and their escort, should normally be permitted to stay on board during transit stops, subject to the observance of applicable safety rules.

Responsibility of airlines at transfer points.  When interline connection is involved, the delivering airline will have completed its responsibility for handling/assisting the incapacitated passenger when such passenger has been accepted by the receiving airline.  In the event of the receiving airline being unable to provide any previously confirmed services, that airline should make all necessary arrangements for the care and welfare of the passenger.  In the event of a schedule irregularity causing the delivering airline’s flight to miss the connection of the receiving airline, it will be the responsibility of the delivering airline to make all necessary arrangements for the care and welfare of the passenger.  In the event of a schedule irregularity causing the receiving airline’s flight either to be cancelled or not operated on schedule, the original receiving airline will be responsible to make all the necessary arrangements for the care and welfare of the passenger.


REV Page

: :

0 1.6-33


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Blind Passengers 1. Adult passenger with impaired or absent vision may be carried without attendant 2. An attendant must accompany blind children under 12 years of age. 3. If the passenger wishes to take his guide dog along, check whether the dog will be permitted into the countries to which the passenger will be going. Some countries require special permission or quarantines for dogs. Destinations such as the UNITED KINGDOM, New Zealand, and AUSTRALIA have strict quarantine regulations, which effectively prohibit a blind person from taking his guide dog. Booking offices and or agents should ask the blind passenger if they are taking their guide dog along with them. 4. When passenger service staff guides a blind passenger the following should be taken into consideration: Let the blind passenger take hold of your arm, he will naturally walk slightly behind you so that he can anticipate a directional change or a step up or down  If there is a particularly high step or aircraft stairs, you should mention this to him.  Do not take hold of a blind passenger by the arm, as he may feel that he is pushed and this may confuse him, whereas he will prefer to follow where you lead  Unless a blind passenger has requested a wheelchair, do not offer to provide one.  When showing passenger to a chair merely put his hand on the arm or the back of the chair. He will be able to seat himself very easily.  When giving direction to a blind passenger, be sure to say “right “ or “ left” according to the way he is facing  Always remember that a blind passenger cannot see your approach and if there are other passengers around he may not realize that you are addressing hi m. Star t your re marks by na me or touch hi m lightly on the arm.  If unaccompanied, a blind passenger may wish to remain on board at transit stop, the flight purser must be advised.  Blind passengers, who are also deaf or mute, require an able-bodied travel companion.  The blind passenger will need a briefing, explaining the layout of the aircraft, especially the location of the emergency exits in relation to where he is sitting.


REV Page

: :

0 1.6-34


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

 Guide dogs, which are carried free, but are subject to the usual quarantine regulations, will curl at their owner’s feet, so bulkhead seat is preferable. As it gives a little more room for the dog; a window seat will prevent other passenger from stepping on the dog, this dog is called seeing-eye dog.  Avoid putting guide dogs on escalators or moving walkways as their paws might get damaged. The dog’s collar and leash contain metal, which will activate security search apparatus.  No limit restricts the weight for seeing-eye dog.


REV Page

: :

1 1.6-35


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Mentally Ill and Nervous Passengers Where a mentally ill passenger is accepted for transportation, it should be ensured that the guard or medical attendant accompanying the passenger would, upon arrival at airport of destination, also accompany him to the hospital.

Mental Deficiency or Feeblemindedness Those of mild degree can be carried. Those of a more marked degree, when accompanied by an attendant can be carried if habits and appearance are not objectionable to other passengers. Defectives of untidy toilet habits should be rejected.

Nervous Passengers Those who are extremely “high string” can usually be well controlled if given sedative before the flight, and are acceptable for travel. Cabin attendant should be notified about sedation in flight, if necessary.

Insane Passenger EGYPTAIR will not accept transportation for such passengers on its flights under any circumstances, even when a guard or a medical attendant is provided. Note: If any of the above cases will be accepted for travel. MEDIF and declaration of indemnity are required.


REV Page

: :

0 1.6-36


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Sick Passenger A Sick passenger can be accepted for transportation on board EGYPTAIR flight subject to pre-arrangement made and according to EGYPTAIR rules and regulations. As a general rule the following details must be given before such transportation can be made:Desired flight- brief description of case – Whether patient must travel in a sitting or lying position – Whether patient will be accompanied or not. In all cases medical clearance will be needed. MEDIF and Declaration of Indemnity should be provided. Reservation office shall give advance notification of such passenger to all concerned stations.


REV Page

: :

0 1.6-37


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Passengers with reduced mobility (PRM) Definition Customers shall be considered incapacitated when their physical, medical or mental condition requires individual attention (embarking, disembarking, during flight, in an emergency evacuation, during ground handling), which is normally not extended to other customers. It is imperative that full details of such customers are notified to the onward station by free format telex and that appropriate details are entered in the passenger service message (PSM) and check in comments. Particular attention is to be paid to the categorization of wheelchair customers; bearing in mind the facilities at the airport of destination (e.g. air bridge availability, walking distances). Be as specific as possible about the customer’s capabilities and their needs/requirements.

MS practices in respect of PRMs 1. MS will not refuse to carry any customers with reduced mobility except where they cannot safely be carried or cannot physically be accommodated. If we should refuse to carry the passenger, then we will explain clearly and explicitly the reason for refusal. 2. If the passenger advises us that he is self reliant and capable of taking care of himself physical needs independently during the flight, we will respect his wishes. 3. MS will endeavor to ensure that the arrangements, we have in place for embarkation and disembarkation will respect the dignity of our customers with reduced mobility to the greatest extent possible. 4. Certified Service Dogs will be carried in the cabin, subject to national importation and airline regulations. When we carry your dog, rest assured, MS will not charge. Nor will we charge the passenger for the carriage of basic mobility equipment or other essential disability assistive devices. 5. We will make sure that all reasonable steps are taken to avoid loss or damage to passenger mobility equipment or other disability devices. Should loss or damage occur we would endeavor to make appropriate arrangement to meet your immediate mobility needs.

When dealing with PRMs, staff should observe the following points: Address the customer in the wheelchair, not the person who is with them or the agent pushing the chair.  Do not assume that the customer has hearing difficulties – do not shout.  Establish whether the customer is able to walk up/down steps un-aided. It is particularly important to accurately categorize and communicate the wheelchair


REV Page

: :

0 1.6-38


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

 Customer’s needs, bearing in mind that facilities/distances may vary at the arrival station or indeed at the departure station, and also by route/aircraft type  Enquire as to whether they will require a wheelchair on arrival, or whether they will be using their own. If using their own wheelchair try and allow them to use it up to the last possible moment at the gate  Make sure colleagues are aware of the customer travelling and are briefed of the passengers needs and capabilities when handing them over  If it is appropriate, enquire as to whether the customer requires medication whilst travelling, and ensure the medication is in hand baggage rather than hold baggage  Always address the customer face to face, not from behind explaining what you are about to do before taking any action  If you are talking for more than a few moments to someone in a wheelchair, try to position yourself so that you are at the same eye level.  If you are behind a high desk or counter, attempt to move out from behind it  If the customer has to write something down or complete a form, offer a clipboard or other firm surface to lean on  If you know that it is not easy to move around your building in a wheelchair, offer to help  Do not assume that a ramp makes it easy for a wheelchair user to maneuver – sometimes they are too steep or slippery  Do not lean on the wheelchair as this can infringe the personal space of the user  Never push the wheelchair without asking first  Staff should determine if they are strong enough to help the wheelchair user safely  The onward station must be advised if the customer has their own wheelchair or whether one is required (i.e. WCHR/OWN or WCHR/REQD).


REV Page

: :

0 1.6-39


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

When pushing a customer in a wheelchair, the following points should be followed: Check the position of the customer’s feet and arms, so that they are not injured by the wheelchair  Tuck in any clothes, rugs etc before moving off  Aim for smooth steady movement, avoiding uneven floors and sharp corners  Brakes should be applied gently and avoid bumping into kerfs as this may jar the customer  Personal wheelchairs are extremely important to their user, who see the chair as an extension of their body, so it is vital that care is taken when handling the chair and that no damage occurs Customers with speech difficulties • Pay close attention to the customer • Be patient and encouraging, do not butt in and finish the customer’s sentences • Impaired or slow speech is not an indication of a customer’s intelligence – do not pretend to understand a customer if you have not and ask questions that only need short answers such as a nod of the head

Customers with learning difficulties  Staff should begin by assuming that the customer will understand them, but be prepared to explain things more than once and in different ways if necessary  Information should be broken down so it can be given one piece at a time  Distractions such as background noise should be kept to a minimum  Staff should be patient and give the customer plenty of time Customers with facial disfigurements  If staff are surprised or feel uncomfortable with a customer’s appearance, they must try not to show it  Eye contact should be made as with any other customer, although staring should be avoided  Staff should listen carefully to the customer and not be distracted by their appearance  Customers should never be asked “What happened to you?” – Curiosity should be restrained


REV Page

: :

0 1.6-40


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Carriage of customers with infectious diseases Patients suffering from common infectious diseases should not be carried while the disease is still in its infectious period. The infectious periods for various illnesses are as follows:Illness Infectious period Chicken pox infectious until the spots are dry Measles infectious until 4 days after the appearance of the rash. German measles (Rubella) infectious until after the appearance of the rash Mumps infectious until 1 week after the appearance of swelling. Once the infectious period is over, passengers can be accepted for travel, but ideally should be in possession of a certificate of fitness to fly. If they are not in possession of a certificate, airport doctor should be contacted for further advice and a decision about acceptance, should then be made in conjunction with the operating crew, based on the advice received from airport doctor.


REV Page

: :

0 1.6-41


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Carriage of customers with specific requirements/conditions Customers with

Notes

Psychiatric problems

A certificate of fitness to fly is required for any customer who is psychiatrically disturbed. If the patient is, or may become aggressive or uncontrolled, he must not be accepted without medical clearance.

Mental handicaps

Mentally handicapped customers may be accepted if accompanied. They may be accepted as unaccompanied customers, only if they have flown before and do not require medication. In this case, they must be treated as unaccompanied minors, although the UMNR charge does not apply, and the UMNR forms do not need to be filled in.

Artificial limbs

Some artificial limbs are operated by small cylinders of carbon dioxide. The carriage of these, when worn by the customer, is exempt from the IATA restricted articles regulations. The net weight should not exceed 230 grams. Spare cylinders of the same size and make, may be carried if required, to ensure an adequate supply for the duration of the trip.

Behavioral problems

Customers who are under the influence of alcohol or drugs should not be accepted for flight. Be careful with this type of customer, as there are certain medical conditions which can be misinterpreted as being due to alcohol or drugs, such as hemiplegics and diabetics (after insulin medication).

Stretcher Requirements

Stretchers are accepted on all aircraft types.

Fractures

A plaster cast should have been applied at least 48 hours before a customer travels by air as any circulatory problems associated with the application of the cast will have become evident by this time. Remember that limbs in casts must not obstruct the aisle. If the patient has a full length leg plaster, they will require two seats.


REV Page

: :

1 1.6-42


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Sitting Case Whenever EGYPTAIR office in contact with the passenger (or delegated by him) has received information that the passenger is:  Suffers from any disease which is believed actively contagious and communicable; can be considered objectionable to the other passengers because of physical or behavioral condition,  Are incapable of caring for them-selves without special assistance,  Must have their medical condition aggravated during or because of the flight. Such passengers will be subject to prior clearance for air travel by the medical department/ advisor. On the basis of information in respect of their physical condition, obtained by medical department / advisor directly or through a licensed physician familiar with the condition of passenger. In order to obtain such clearance, medical information must be provided and transmitted when seats are requested on the flight of another carrier.  When EGYPTAIR receives a request for travel has reasonable ground for doubt about the passenger’s sickness; EGYPTAIR shall require medical information for clearance purposes.  EGYPTAIR will keep the right to refuse carriage of such passengers without medical clearance.  Special equipments required by sick passengers for wear, use, comfort, treatment or convenience in connection with their trip will be carried in the passenger cabin for their disposal during flight and stops en-route.


REV Page

: :

0 1.6-43


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Passengers with Impaired Hearing  Be patient and speak clearly, but raise the tone of your voice if the person indicates it would be helpful.  Use hand & facial gestures to help get the message across if the passenger does not appear to comprehend.  Write down all the details of travel arrangements, in case the passenger might have misunderstood.  Inform the airlines and hotels that the reservation is for a person with impaired hearing, in case there is a change in, departure or there is an emergency while the passenger is in the hotel room, to act accordingly.

Deaf and Mute Passengers  Guide dogs accompanying deaf passengers will be carried free of charge either in passenger cabin or aircraft holds.  Deaf passengers need very little assistance, and obviously you should use as much visual communication as possible. Most deaf people can lip-read, don’t exaggerate your speech, and speak slowly as normal.  Someone who is known should preferably escort deaf and mute children under the age of 15 to them.

Passenger with Artificial Limbs Small cylinders of carbon dioxide operate some artificial limbs. The carriage of these, when worn by the passenger, is exempted from the dangerous goods regulations, provided MSR approval. The net weight should not exceed 230 grams. Spare cylinders of the same size and made may be carried if required to ensure an adequate supply for the duration of the trip.


REV Page

: :

0 1.6-44


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Contagious Diseases Passengers who have contagious and transmittable diseases, including the more serious types e.g. smallpox, typhus, cholera, and yellow fever and the less serious types e.g. diphtheria, scarlet fever, tuberculosis and measles cannot be accepted for air travel.

Asthma Sufferers and Passengers with Allergies The condition of certain asthma sufferers is improved by flying, but in other cases it may lead to an attack. Should this occur, the use of an anti-asthmatic spray will help. Asthma sufferers should be advised before their trip to carry such a spray. Reservation offices should advise Asthma suffering passengers may be affected by the insecticide spraying of the aircraft at some transit stops, and they should be advised therefore, to cover the nose and mouth with a handkerchief when this is in progress.

For passengers with allergies preferable Doctor’s certificate to be required. Reservation offices should advise concerned department to arrange for special attention for such passengers when requested.

Diabetics Persons suffering from diabetes may be affected by air-sickness and complications may arise during flight, they may require special diets and either injections of insulin or tablets to control their condition. They should always be advised to have additional supplies of insulin or tablets in their unchecked baggage. Reservation offices should advise catering department to arrange for special diets for such passengers when requested.


REV Page

: :

0 1.6-45


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Expectant Mothers and Newborn Babies 1.

Expectant mothers should not normally be regarded as incapacitated passenger; they can normally travel by air without risks as long as birth is not expected for at least 4 weeks.

2.

The following general rules should be applied: It should be discretely suggested to expectant mothers to volunteer information about uncertainty of progress of pregnancy, time of confinement, expected complications in delivery or previous multiple births.  If from such information it appears that the expectant mother is in normal health and with no pregnancy complications, she shall normally be accepted without medical clearance, except as outlined below: Confinement may be expected in less than four weeks. Up to 35 weeks for normal pregnancy.  There is uncertainty of progress of pregnancy or time of confinements, that there were pervious multiple birth, or that complication in delivery may be expected. Up to 32 weeks for multiple pregnancies.  In these cases medical clearance shall be required, and should be issued 7 days prior to commencement of travel and declaration form should be made.

Air travel not recommended for:  Women within the last seven days prior to confinement and within the first seven days after delivery.  Healthy newborn babies, provided not prematurely born, within the first seven days after birth.  Premature babies in incubators shall be considered as “MEDA” cases and “MEDIF” will be required. Such babies, should be at least seven days and up to period established by doctor, not exceeding two years old, will be accepted only after positive medical clearance, and must be escorted by qualified escort (doctor, specialized medical nurse and or attendant).


REV Page

: :

0 1.6-46


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Elderly Passengers They may have mobility problems, for example, they are able to walk slowly only for short distances. They may require a wheelchair, however for the most part, elderly passengers need only patience, understanding and “tender loving care” from passenger service staff. Elderly passengers should board the aircraft before other passengers.

Passengers with Infants or Young Children  A single adult can travel with 2 infants.  The additional infant should pay the applicable child fare and hold a seat.  The second infant will be booked as a child and infant facts added.  During take-off and landing, 1 infant will be held in the parent’s arms (extra belt

“loop belt”), while the other one should have seat next to her/him.  Passengers with infants and children should embark before other passengers, and assistance should be given to them.  Ground staff can help carrying babies, if requested. However, it is considered preferable, whenever possible, for the mother to carry her own baby, and for the ground staff to help by leading small children and carrying hand bags. NOTE:-

Carry-cot for infants.  Infant's food for consumption on flight, baby needs like napkins ... etc, and one infant's carrying basket, will be considered one of the free items providing the total weight with the baby is not more than 10 kg (23kgs for USA) with dimension 115 cm.


REV Page

: :

1 1.6-47


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Passengers Who Speak Lesser Known Language  Particular care must be given to passengers who speak only their home language. Such passengers may not understand departure calls, and consequently they may miss the flight.  Passenger’s service staff has to give good care to such passengers, and should advise them when boarding starts.


REV Page

: :

0 1.6-48


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Passengers Services Messages (PSM) The following notes should be applied:PSM MS985/10 JFK HASSAN/ADEL SMITH BROWN

UM08 MEDA/BED BLIND

 USE A SEPARATE LINE FOR EACH PASSENGER. THE AIRPORT OF DISEMBARKATION MAY BE REPEATED ON EACH LINE.  IN EACH CASE, IF THE PASSENGER IS MAKING AN ONWARD TRANSFER, ADD THE CONNECTING CARRIER AND FLIGHT. EXAMPLE: JFKKKMS JFKKKXH .CAIKKMS PSM, MS985/10 JFK HASSAN/ADEL UM08YZ123 IBRAHIME WCHC/OWN -ZRH SMITH MEDA/BED BROWN BLIND 25C


REV Page

: :

0 1.6-49


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

B777- 300 C/C 49 SEATS PITCH 76 ABREAST: 7 Y/C 297 SEATS PITCH 32” ..” ABREAST: 9 ATTENDANT SEATS: .. GALLEY: .. LAVATORY: .. Special and restricted seats 11AC/DG/HK Incapacitated passengers

Seats

51DG/52DG/53DG

Wheelchair (WCHC only)

ROW 54-55

Handicapped passengers with guide 8-12-20-27-41 dog Extra legroom

8-12-20-27-28-40-41

UM Last to be used

ROW 20-27 ROW 54-55

Pet / cabin Emergency exit Music instrument not acceptable

A and K seats except Emergency exit rows 27ABCHJK-42ABCHJK Emergency exit rows

Deportee

ROW 54-55

Stretcher

53/54/55 ( AC or HK )

Near toilette

8/11/26/27/40/41/53/54/55

Quiet zone

From row 20 to 25

Infants

12C/DG/H-20B/DG/J-27DG-41DG

except Emergency exit rows (max. 40 INF per A/C)


REV Page

: :

1 1.6-50


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

AB320 (GBF-GBG) C/C 10 SEATS PITCH 38”-39” ABREAST: 4 Y/C 134 SEATS PITCH 32” 31” ABREAST: 6 ATTENDANT SEATS: 5 GALLEY: 3 LAVATORY: 4 Special and restricted seats Seats Incapacitated passengers ROW 20/25/41/42 Wheelchair (WCHC only)

40/41

Handicapped passengers with guide ROW 1/20 dog Extra legroom

ROW 1/26

UM Last to be used

ROW 20/25 ROW 41/42


ROW 20 ROW 26/27 ROW 25/26/27

Deportee

ROW 41/42

Stretcher Near toilette

39/40/41 ABC 40/41/42 HJK ROW 1/41/42

Quiet zone

ROW 20/21/22

Infants NO BREAKOVER AND NO RECLINE

1 AC - 20ABCHJK ROW 25/26/27


REV Page

: :

1 1.6-51


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

AB320 (SUGBA /SUGBB /SUGBC /SUGBD /SUGBE) C/C 10 SEATS PITCH 39” ABREAST: 4 Y/C 135 SEATS PITCH 32” 31” 30” ABREAST: 6 ATTENDANT SEATS: 5 GALLEY: 3 LAVATORY: 4 Special and restricted seats Incapacitated passengers

Seats ROW 20/25/41/42

Wheelchair (WCHC only)

40/41

Handicapped passengers with guide ROW 1/20 dog Extra legroom

ROW 1/26

UM Last to be used

ROW 20/25 ROW 41/42


ROW 20 ROW 26/27 ROW 25/26/27

Deportee

ROW 41/42


39/40/41 ABC 40/41/42 HJK ROW 1/41/42

Quiet zone

ROW 20/21/22

Infants NO BREAKOVER AND NO RECLINE

1 AC - 20ABCHJK ROW 25/26/27


REV Page

: :

1 1.6-52


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

AB320 (SUGBZ /SUGCA /SUGCB /SUGCC /SUGCD) C/C 16 SEATS PITCH 38” ABREAST: 4 Y/C 129 SEATS PITCH 32” 31” ABREAST: 6 ATTENDANT SEATS: 6 GALLEY: 3 LAVATORY: 4 Special and restricted seats Seats Incapacitated passengers All rows C (except emergency exit and row 20) Wheelchair (WCHC only) 40/41 Handicapped passengers with guide ROW 1/20 dog Extra legroom

ROW 1/25/26

UM Last to be used

ROW 20/21 ROW 40/41


ROW 20 ROW 25/26 ROW 24/25/26

Deportee

ROW 40/41


38/39/40 ABC 39/40 /41 HJK ROW 1/40/41

Quiet zone

ROW 20/21/22

Infants NO BREAKOVER AND NO RECLINE LCD SCREEN

1 AK - 20ABCHJK ROW 25/26


ROW 1/10/20/22/25/27/30/33/36

REV Page

: :

1 1.6-53


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

A330-300 C/C 36 SEATS PITCH 60” ABREAST: 6 Y/C 265 SEATS PITCH 32” 33” ABREAST: 8-7 ATTENDANT SEATS: 12 GALLEY: 7 LAVATORY: 8 Special and restricted seats Seats Incapacitated passengers ALL ROWS HDGK (except 20ACDEFGHK) Wheelchair (WCHC only) ROW 53-54 Handicapped passengers with guide dog ROW 8/20-38DEFG Extra legroom

ROW 20/38/47

UM

ROW 20

Last to be used

ROW 53-54

Pet / cabin

ROW 20-38DEFG

Emergency exit

38 ACHK

Music instrument not acceptable Deportee Stretcher Near toilette Quiet zone

38 ACHK ROW 53-54 51AC52AC53AC - 51HK52HK53HK ROW 8-20-37-38-54 ROW 20 up to 25

Infants

8CDH-20CDGH-38DG

LCD

ROW 8-20-38

Limited Break Over

38ACDEFGHK


REV Page

: :

1 1.6-54

1.7 1.7.1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Injury or Illness of Passenger Procedures Every case of injury, or illness of passenger which occurs either in flight or on the ground must be dealt with and reported in accordance with the procedure laid down below:1. When injury is caused to a passenger as a result of an accident or incident to an aircraft of EGYPTAIR, the regulations laid down in accident and Emergency Procedure must be strictly adhered to. 2. Passenger service staff dealing with these cases should use their common sense in order to give help to the injured passengers.

Injury, illness of a passenger, other than caused by aircraft incident or accident will be dealt with in accordance to the following procedure:1. The local airport Medical Department must render all possible immediate assistance. 2. If necessary, a doctor must be called, and the passenger should not be forced to receive medical attention against his will. 3. If injury or illness happens during flight, the captain should be advised about all details to enable him to relay accurate information as to need for an ambulance etc. 4. Immediate notification must be signaled giving the following details:    

Full name and title of passenger. Flight number. Diagnosis and nature of injury or illness as soon known. The dispatch of the cable should not be delayed if the diagnosis is not immediately available.  Condition of passenger including medical opinion of recovery time if no danger, disposition of treatment if case is critical. 5. Contact address and/or telephone number of family or relatives, consulate or firm to be notified.  No information should be given whenever a passenger asks that it must not be given, and cable must state “no information to be given to family “.  If the passenger asks that information to be given to one content address only, the following must be added; “No information to others”. 6. Station of occurrence should send the signal to Cairo for information and to embarkation /destination station as appropriate for any necessary action. Edition: 2 Date: Jan 2011

REV Page

: :

0 1.7-1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

7. Stations must confirm signals immediately by memorandum to concerned departments including:  Full statement of the nature of injury or illness and the circumstances in which it occurred.  Particulars regarding illness, number of days sick, name of hospital should be reported.  Copies of statements by authorities and witnesses should be supplied to General Manager Stations.

Expenses  Passenger should normally pay expenses for medical attendance / treatment by doctor or in hospital and the arrangements of settlements must be between him and doctor or hospital.  The Station Manager must use his discretion and may authorize payment by EGYPTAIR, if the expenses are small and passenger unable to pay and higher authority should confirm this.  The question of subsequent recovery of these costs from the passenger must, in all cases, be offered to EGYPTAIR Station Manager, with copies to senior doctor, and the passenger’s contact address must always be obtained for future reference.


REV Page

: :

0 1.7-2

1.7.2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Passenger's Interrupted Flight Due To Illness Whenever a passenger, due to sudden sickness or injury requests to interrupt flight at an intermediate station, all expenses incurred as a result thereof, must be paid by the passenger. The following procedure must be taken: - Full name of passenger. - Permanent address. - Nationality and passport number. - Ticket number, issuing office and routing. - Reason for interruption. Station Manager must report these details to concerned departments.

1. Infectious illness - A certificate of clearance for the aircraft must be obtained from the Airport Health Authority and handed to flight purser. - The “declaration of health “column, on the general declaration must be correctly completed and signed by the captain.

2. Other illnesses: A certificate must, if possible, be obtained from the doctor attending the case or the Airport Health Authorities, to the effect that the passenger offloaded is not suffering from an infectious disease, preferably giving diagnosis, and handed to Flight Purser. N.B Certificates will be available for inspection by Health Authorities if required, but must accompany the flight to final destination.


REV Page

: :

0 1.7-3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: :

0 1.7-4

1.8


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Irregularities Due To Passengers

1.8.1

Passengers Excluded From Flight

General Their general conditions of carriage, EGYPTAIR (or handling shall be done as per customer airlines requirement) may be in the exercise of reasonable discretion refuse to carry and/or cancel the reserved space of and/or remove at a place en-route;  Passengers who are not in possession of a valid ticket.  Passengers who are not in conformity with the passport, visa, health or customs regulations the countries of transit, destination and of origin.  Passengers whose transportation by air, represent a danger or risk to themselves and/or their fellow travelers or to property.  Passengers, who show visible signs of disease and who, by their appearance, behavior or kind of nursing required, are likely to cause distress to other passengers.  Passengers requiring individual nursing or care during the flight and who are not accompanied by attendants.  Passengers obviously under the influence of alcohol, drugs or narcotics.

 When carrier decides to refuse carriage of any person deemed to fall into one of the categories enumerated above:  Such action is necessary for reasons of safety OR  Such action is necessary to prevent violation of any applicable laws, regulations or orders of any state or country to be flown from, into or over OR  Such action is necessary owing to the failure of the passenger to observe the instructions of the carrier.


REV Page

: 0 : 1.8-1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Procedures Refusal, cancellation or removal of customers MS reserve the right to refuse to carry and will cancel the booked space of, or remove en route, any customer together with his baggage, when in the exercise of its reasonable discretion, the company decides: Such action is necessary for safety reason  Such action is necessary to prevent violation of any applicable laws, regulations, or order of any state of the country to be flown from, over or into  The conduct, status, age, mental or physical condition of the customer is such as to: require special assistance from the company  cause discomfort and prove objectionable to other customers  involve and hazard or risk to the aircraft, person or property  cause a disturbance due to intoxication  fail to observe the instructions of the carrier If, for any reason, the aircraft is overloaded, the company shall decide which customers, or articles, will be carried. When it is decided that a passenger will be excluded from the flight the following particulars are required as the case may be  Statement by Station Manger including      

Name and address of passenger. Reason for exclusion. Name and address of doctor, if doctor's statement is required. The attitude of the passenger towards EGYPTAIR. Name and address of two independent witnesses. Quantity and nature of alcoholic liquor either in flight or on ground.

 The doctor’s full report.  Statement by two independent witnesses “for alcoholics, drugs or narcotics”. NOTE: Such passengers, under all circumstances, be attended to individually by Senior Passenger Service staff only, treated in a very polite and tactful way, and be informed of our check-in regulations and All assistance for such passengers should be rendered.


REV Page

: 0 : 1.8-2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Intoxicated customers The state of intoxication is not always easy to assess when any customer, on check-in, or prior to boarding, appears to be under the influence of alcohol, or drugs. The Station Manager should be called immediately and be asked to form an opinion as to whether or not the customer is fit to travel, being very careful not to make any accusations concerning possible intoxication to the customer. If there is doubt, the customer should not be checked-in for the flight and should be refused boarding. It is most important that an intoxicated customer be dealt with discreetly and, if possible, away from sight and sound of the public. In extreme cases, the names and addresses of two independent witnesses should be obtained, preferably not company personnel. Such witnesses should be approached on the basis of giving evidence if required. If no independent witness can be found, customer service staff will be adequate substitutes. Refer to customer airlines manual and/or representative. As per customer airlines requirement, the procedures shall be done.

Disruptive customer acceptance – regulations Customer service staff, which is responsible for checking-in or boarding customers, should be aware of disruptive customer acceptance - regulations. The disruptive customer incidents are listed below: A person shall not endanger the safety of an aircraft  It is illegal to enter any aircraft when drunk, or to be drunk on an aircraft  It is illegal to smoke on a non-smoking flight  Covers the authority of the commander  Acting in a disruptive manner. This may include the following: A person is guilty of an offence if they use threatening, abusive or insulting words.  A person is guilty of an offence if, with intent to cause, person harassment, alarm or distress they use threatening, abusive words or behaviour. There are normally also airport bye-laws in place which will cover smoking or drunkenness, and staff should familiarize themselves with these where possible.

Airport procedures If customer service staffs suspect that a customer may be disruptive, they should take the following actions: Obtain the passenger’s details  Ensure that the appropriate gate staff are aware of them  Inform their supervisor  Notify other airlines if necessary  Stop serving alcohol (as applicable)  Call the Police if necessary


REV Page

: 0 : 1.8-3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

 If a criminal offence has taken place customer service staff should record the following points, and pass them to the Police as part of the message to them: Their name/company and phone number  The location of the incident  The number and gender of the offenders  Are there any injuries, is an ambulance necessary?  Have weapons been used or threatened?  A description if they have left the scene  What happened?  Why did it happen?  Who was involved?  Where did it happen?  How did it happen? Police involvement The goal of the Police is to support MS staff and to prosecute disruptive passengers. In any situation where staff are involved in an incident involving a disruptive customer, the key points to remember with regard to witnesses and evidence should be: Record information as soon as possible  Identify key witnesses  Record everything (do not edit) the police will decide what is relevant  Record what was actually said where possible  Keep original notes  Descriptions of the person (e.g. any distinguishing marks or what they were wearing)  Consider using a sketch plan There is a need for “best evidence” (the original items) in these situations, and the better the evidence and information, the more likely there will be a successful prosecution. Providing details such as those listed below may prove useful: How old was/were the person(s) involved?  General description (height/weight/fat/thin)?  Complexion?  Hair color?  What were they wearing?  Anything distinguishing about clothing?  How many staff was involved?  Did any other passengers help?  What did the person(s) involved actually say?


REV Page

: 0 : 1.8-4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Disruptive passengers on board an aircraft Aircraft commanders have some options to them if there is an incident with an unruly customer on board their aircraft. They can: Divert the aircraft  Arrange for the authorities to meet the aircraft on arrival  Refuse carriage to the unruly passenger  Obviously most of these options can cause a disruption to the aircrafts operational schedule, and cause inconvenience to the other passengers onboard or incur additional costs for the diversion (landing fees, fuel etc). It is therefore better to deal with such passengers before they get onboard the aircraft rather than “let someone else deal with it”.

Order of handling Disruptive (Unruly) passengers prior to aircraft Departure 1. 2. 3. 4.

The Cabin Crew should verbally notify passenger to commit to his seat; Flight Dispatcher to contact passenger in the presence of Cabin Crew who recites the Airline Warning to the passenger; Flight Security to deal with passenger in the presence of Flight Dispatcher; Flight Dispatcher to inform the concerned Airport Authorities to take the appropriate security and legal procedures.

If delay arises from that matter delay code no 99 is used and in the SI section of the MVT message mention (UNRULY PAX). NOTE: Refer to customer airlines manual and/or representative. As per customer airlines requirement, the procedures shall be done.


REV Page

: 0 : 1.8-5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Refund The sole recourse of any person so refused carriage or whose reservation is cancelled for any reason specified in the preceding “sub-section” shall be recovery of the refund value of unused portion(s) of his ticket in accordance with the conditions of contract regulations. Such cases will be considered individually on written application by the person concerned. Reservations for passengers who are in police custody, whether they are to be escorted on the flight or not, may only be accepted after satisfactory assurance has been given that they will not constitute a danger or annoyance to other passengers. Accepting stations must obtain a certificate from the appropriate police or prison Authorities to the effect that the person to be escorted is not of a violent or dangerous character. Full details must be advised in writing to the Airport of embarkation and to the Captain of the aircraft whenever possible, such persons and their escorts should be allocated seats apart from other passengers. Law enforcement officers or other persons authorized to carry weapons onboard the aircraft acceptance procedures: License of carrying such weapon shall be shown at the check- counter.  Approval of airport police authority must be given.  Pilot-in command must be notified by dispatcher before departure, and if permitted by applicable laws involved such notification shall include the number and seat locations of the authorized persons onboard the aircraft.

Note: Refer to customer airlines’ requirement.


REV Page

: 0 : 1.8-6

1.8.2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Inadmissible Passenger (INAD)

“Inadmissible passenger” (INAD) means a passenger who is refused admission to a country by authorities of such country (e.g. due to lack of a visa, expired passport, etc.) When an inadmissible passenger holds a ticket covering the routing of the outbound carriage, on which there are restrictions such as minimum stay, fare validity, travel together, etc., such restrictions may be waived and the ticket may be used for immediate outbound carriage. An annotation “restrictions waived due “INAD” shall be made in the “restrictions / Endorsements” box of all remaining flight coupons and the passenger’s coupon. Notwithstanding any restrictions in the ticket, no endorsement requirement shall apply. When an inadmissible passenger does not hold a ticket covering outbound carriage, the inbound carrier shall ticket the inadmissible passenger for the outbound carriage to his last point of stop over. If the passenger would not be admissible at the last point of stopover, he shall be re-ticketed to his point of origin. Provided that where the authorities refusing permission have specified a distention other than the inadmissible passenger’s last point of stopover or point of origin, or where a different routing is deemed more appropriate, the inbound carrier shall ticket the passenger accordingly. The special purpose code “INAD” (inadmissible passenger) shall be entered after the passenger’s name. Notwithstanding any other regulations, the fare for a ticket issued shall be the fare that would have been charged if the ticket for the complete inbound and outbound journey has been purchased prior to commencement of the inbound journey. Inbound carrier shall withdraw any unused flight coupons of the passenger’s original ticket and their value applied in full or partial payment of the new ticket. The inbound carrier shall be responsible for the collection from the inadmissible passenger of the amount of fare or the difference in fare for the ticket issued for the outbound carriage.


REV Page

: 0 : 1.8-7


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Inadmissible passengers / Deportees / Escorted Prisoners, security procedures: When such category of passengers is travelling, Station Manager must be sure that: 1. Ensure that EGYPTAIR representative in / out stations, captain, purser and In-flight security officer (IFSO) is notified when such categories of passenger are travelling. 2. Inform security division of such transportation in advance by telex on CAISCMS / CAISYMS /or telephone on +202-22657105 / +202-22657045

3. Ensure when accepting deportees , inadmissible passengers , mentally ill persons or prisoners are pose no danger or security risk to the flight , according to DEPO / INAD Risk assessment from which filled by security officer on broad or station manager in Coordination with security division & IFSO. 4. Know all reasons for deportation or refused admission. 5. EGYPTAIR does not accept more then (2) INAD, DEPO or mentally ill persons on board same flight, if the number of passenger is more then (2) communication with Security division (operation room – 24 hours) shall be taken to assess their risk and take the suitable decision. 6. The maximum number of DEPO / INAD accepted to uplift does not apply for special dedicated flight for deportees or those flights , which shall be notified in advance the number of passengers to be deported & dedicated special IFSO equals or more the number of deportees passengers. 7. Screening of deportees and prohibited immigrants to establish if they are likely to be a danger. 8. Briefing of escorts with prisoners and mentally ill persons, to ensure they know what to do in the event of an emergency.

9. In-flight and transit security procedures to be checked. 10. Keep passengers under surveillance between check-in point and boarding gate.


REV Page

: 0 : 1.8-8


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Factors which could make inadmissible or deportee passengers a security risk.  A major objection on the part of the individual to be returned to another country;  The mental or physical state of the individual, which may require special attention or care;  The nature of any criminal act already committed by the individual;  If the individual is wanted by the police of any other state;  If the individual personally object to carriage by air.

The security procedures that should be applied.    

Acceptance for uplift according to DEPO / INAD risk assessment form. Full security checks of the individual and his / her baggage prior to embarkation; Notify captain and purser of his seat number; Individual should be boarded before all other passengers and disembarked after all other Passengers have left the aircraft;  They should be seated as far to the rear of passenger cabin as possible, but not in a lounge area or next to / directly across from an exit;  When serving food, should not be provided with metal utensils.  Keep passengers under surveillance during the flight by IFSO.


REV Page

: 0 : 1.8-9


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

The inbound carrier shall endeavor to obtain confirmed reservations for the inadmissible passenger's outbound carriage, using to the extent possible and reasonable services of the members having participated in inbound carriage. Except as maybe applicable by law and/or government regulation:1. The inadmissible passenger shall be responsible for any expenses for food, hotel accommodation and ground transportation incurred by or for him/her at the place where he/she was refused admission until time of commencement of outbound carriage. provided that where such expenses when incurred by carriers cannot be collected from the inadmissible passenger, they may be absorbed by these carriers or, if in excess of US $ 25 [or equivalent], prorated among all carriers participating in the inbound carriage in proration of their participation therein; 2. Any additional charges [such as fees for guarding, etc...] shall likewise be as above. 3. If the inbound carrier is unable to issue the ticket for the return journey. Any member may issue the ticket and the inbound carrier shall be responsible for the full transportation charges. The ticketing member shall immediately inform the inbound carrier of the action taken  If the inbound carrier is unable, because of law, government regulations or inability of the passenger to pay, or to collect the required fare from the inadmissible passenger. The carrier shall prorate the outstanding amount of fare amongst all carriers having participated in the inbound carriage in proration to their participation in inbound carriage, and in accordance with procedure carriers participating in the outbound carriage, shall receive their full transportation charges form the outbound tickets in accordance with normal interline revenue accounting procedures.  Refer to customer airlines manual and/or representative. As per customer airlines requirement, the procedures shall be done.


REV Page

: 0 : 1.8-10

1.8.3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Deportee (DEPA/DEPU)

“Deportee” (DEPO) means a person who had legally been admitted to a country by its authorities or who had entered a country illegally, and who at some later time is formally ordered by the authorities to be removed from that country; 1. Except as may be contrary to applicable law or government regulations, the authorities of country ordering the removal of a deportee from the country shall be responsible for providing a ticket for the deportee’s outbound carriage at the applicable fare. 2. The carrier issuing the ticket for the outbound carriage shall inter the special purpose code “DEPA” (accompanied deportee) or “DEPU” (unaccompanied deportee) after the passenger's name. 3. Carriers should have the right of being informed of the reason(s) for deportation, with due regard to their responsibility and obligation for the safety and security of their passengers, and be entitled: A. To insist on the deportee to be accompanied by a representative of the deporting country, with a ticket at the applicable fare being provided for such representative by the deporting authorities; or B. Not to accept the deportee for carriage on their service(s). 4. EGYPTAIR is not obliged to assume responsibility for a deportee to reach the destination specified by the deporting authorities. 5. The outbound carrier shall endeavor to obtain confirmed reservations to the deportee’s destination. If interline carriage is involved, the connecting carrier's reservation office shall be altered by use of the code “DEPA” or “DEPU” in the reservation massage(s) in accordance with current interline reservations procedures.


REV Page

: 0 : 1.8-11

1.8.4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Handling Procedures “INAD” “DEPO”

In every case where a deportee (DEPA/DEPU)/an inadmissible (INAD) passenger is embarked, handling stations must:A. Insert the code “DEPA” / “DEPU” “INAD” against the passenger's name in the

remarks column of the passenger manifest. - The complete routing, airline(s,) and flight number(s) participated in the inbound flight including all transfer points. - The date of original departure on the inbound journey. - Whether escorted or not. - The amount to be collected. - The outbound ticket form and serial number and routing to destination including all transfer points and flight numbers of the carriers participating in the outbound journey. B. Send message to the next participating carrier at point of transfer with same information as mentioned before. This shall apply to MS flights and/or Customer Airlines flights. C. Customer Airlines must be reported. Note: Refer to customer airlines manual and/or representative. As per customer airlines requirement, the procedures shall be done.

Maximum permitted deportees per flight A maximum of two deportees can be accepted per flight. It is not permissible to exceed this threshold unless expressly authorized by the MS security department. The limitation on deportees is in place for security and safety reasons and is considered separately to the number of Inadmissible passengers (SSR code INAD) or prisoners under escort (SSR code OTHS) permitted on the same flight.

Appropriate escorts In order to ensure that the welfare of the subject is properly considered, a minimum of 2 escorts are required for each DEPA or prisoner under escort movement, one of which must be of the same gender as the subject (i.e. two female escorts are not acceptable for a male DEPA).


REV Page

: 0 : 1.8-12


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Designated seating In the interests of safety and security, all individuals travelling under removal directions should be seated only in the final (back) row of economy, never in business class, including those subject to removal under escort. The same provision applies for prisoners. This row of economy is not available for advance seat selection and remains under airport control in order to respond to any late advice of removal. Individuals defined as INAD (OTHS), DEPU and DEPA including prisoners under escort will be identified during pre-flight editing from SSR elements shown in the PNR and seats assigned accordingly

Escorts In certain circumstances it will be necessary to remove the inadmissible passenger(s) or deportee under the supervision of trained security escorts, generally when the actions or behavior of the individual(s) is of a volatile or disruptive nature. The cost of the provision of escorts may need to be absorbed by MS.

Ground escorts (departure) Whenever deemed necessary by the local control authorities, unescorted INAD and DEPU category removals may be delivered directly to the aircraft from a designated detention centre by security staff. It is MS policy to request that any escorting security staff must remain at the aircraft until departure.

Ground escorts (arrival) On receipt of advice from the boarding station, the arrival station should make the necessary handling arrangements in order to facilitate a smooth arrival and/or transfer. In many cases this will involve some liaison with the local authorities and an assessment about the requirement for the provision of ground escorts from aircraft side. If deemed necessary the local authorities should be requested to provide this assistance. Liaison and co-ordination with the local authorities is necessary in order to avoid subsequent complications. For example, the release of identity documents presents a potential for the subject to abscond. In such circumstances the responsibility remains with the inbound carrier, where a further liability exists in respect of any expenses incurred (all or part), such as observing an additional removal order and/or the cost of the immigration officer's time taken to deal with it.


REV Page

: 0 : 1.8-13


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Onboard escorts The arrangement and cost of providing escorts for State expense removals is the responsibility of the relevant control authority and is normally undertaken in advance of travel. In certain circumstances it may be necessary to organize escorts to effect the removal of a carrier expense inadmissible passenger (INAD), the cost of which must be absorbed by MS. In respect of carrier expense removals, therefore, and for safety & security reasons we must first establish why a supervised removal is deemed necessary by requesting a written behavioural assessment from the relevant authority wherever possible, but at minimum a verbal discussion must take place. Details of the assessment provided, whether written or verbal, should be clearly recorded in the PNR and the details communicated to both the security and immigration departments.


REV Page

: 0 : 1.8-14

1.8.5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Voluntary Re-Routing

Re-routing with respect to the passenger, means a change of route, fare, and carrier, type of aircraft, class of service, flight or validity from that originally provided in the appropriate transportation document. The change requested by the passenger shall be effected by the carrier authorized to do either by endorsing the flight coupon(s) affected to the new receiving carrier or by reticketing the passenger. Endorsement requests from member to another shall if sent by commercial cable, use the receiving member's registered cable address or, if sent by interline communications facilities, shall be directed to the office function designator “RR” and shall elicit information in the following order: 1) ERQ as first word of text (Endorsement Request) 2) Document number. 3) Date and identification if ticket Issuing Office. 4) Designation of the currency in which originally purchased. 5) Important segments of total routing. 6) Designation in “form of payment” box. 7) Passenger's surname. 8) Segments, class and carriers for which endorsements are requested. 9) Segments and carriers to be used in new routing. 10) Brief reason for re-routing. The reply message shall contain information in the following order: 1) 2) 3) 4)

Request wire or cable reference followed by the letter “ERQ”. Document number. Passenger's surname. The statement “Authorized” or “Refused”.


REV Page

: 0 : 1.8-15


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Endorsements


REV Page

: 0 : 1.8-16


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

 At a passenger’s request a carrier may effect a change in the routing class of service or validity in the routing class of service or validity specified in the traffic documents (ticket-MCO-PTA).  As tickets (flight coupons ) , MCOS ( exchange coupons) and PTA are not freely inter-changeable between carriers; a carrier (ether for carriage or reissue ) may only use a document under certain condition and must be granted authorization by getting endorsement on the flight coupon(s) concerned.  Such an endorsement shall be obtained from an authorized carrier and shall be authenticated by a stamp, the passenger or this agent must contact the carrier authorized to endorse, giving the reason for the requested change. Endorsements must be obtained before the issue or acceptance of the document and are subject to certain restrictions and reciprocal endorsement arrangements.  Only carriers own offices (including certain non-carrier general sales agent) are permitted to endure. To determine wither an endorsement is required, the following guide lines should be used if MS is the carrier where the change takes place:1. If there is no route change. 2. If there is a route change. If There Is No Route Change, No Need For Endorsements 1. If MS is shown in (original issue) box. 2. If MS is shown as (issued by) party. (Provided that the documents were not issued against a PTA in which case an endorsement must be obtained from the carrier which issued the PTA) 3. If it is MS document. 4. The GSA for MS (provided that Ms delegate GSA endorsing authority- to other carrier). 5. If Ms is shown in the “carrier” box of the first flight coupon.

If There Is A Route Change 1. 2. 3.

4. 5.

MS rewrite or re-issue ticket without endorsement If Ms is shown in (carrier) box of the first unused flight coupon from the point where the change is to commence . if (carrier) box is left blank . if there is a pool agreement over the sector(s) concerned between MS and : The carrier which issued the ticket or ;  The carrier shown in the “carrier” box of the flight coupon(s) concerned. the carrier which issued the ticket has neither an office or GSA to endorse the ticket at the place of reissue or rerouting The carrier which issued the ticket dos not appear in any of the flight coupons.

Authorization to Endorse  MS issued the ticket = MS may endorse all coupons  MS shown in “carrier” box = MS may endorse that flight coupon  MS originally issued the ticket “own the document” = MS may indorse all coupons. Edition: 2 Date: Jan 2011

REV Page

: 0 : 1.8-17


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: 0 : 1.8-18


EGYPTAIR AIRLINES

Passenger Service


1.9

Irregularities Due To Carrier

1.9.1

Irregularities Which Cause Delays

Commercial Sector

Operational Reasons 1. 2. 3. 4. 5.

Flight cancellation Changes to schedule Changes of a/c type Over flying schedule stops Diversion 6. Rerouting

Delays: A delay occurs when an aircraft (due to operational reasons) departs behind schedule from the station of origin, station en-route or when the scheduled ground time is exceeded.

Types of delays 12-

Planned delays. Unplanned delays.

Planned Delays (Controllable Delays) this kind of delay usually occurs in advance passengers are informed by reservation department, at the airport you may find some passengers who had not been informed, in this case: Inform passengers at check-in  Accept their baggage if so preferred by the passengers  If hotel accommodation or sightseeing to be offered then send them to the hotel before completing immigration formalities  Do not accept any standby and/or go-show passengers  Before the closing time of the new ETD


REV Page

: 0 : 1.9-1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Unplanned Delays (Uncontrollable Delays) Which occurs during or after passenger’s acceptance an irregularity is considered uncontrollable in the following situations?    

ATC Weather Airport Authorities And all other delays not in control of carrier

Note: The carrier who caused the irregularity is responsible for the handling of the passenger. However, as the need arises, the customer should be served at the first Star Alliance point of contact, regardless of where the problem occurred or which Star Alliance member he travelled on.  For operating flights governed by EU regulation 261/2004 amenities and other services as defined by the regulation will be provided to all passengers, for non-EU carriers, flights operated outside of the EU are not governed by this regulation. However, when those same carriers operate from the EU those regulations will apply.


REV Page

: 0 : 1.9-2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Procedures 1. Find out reason of delay and duration. 2. Inform the passenger and offer the appropriate service. Star Alliance Customers are to be served at the first Star Alliance contact regardless where the problem occurred or which Star Alliance member he traveled on. 3. Change board sign accordingly 4. In case: a. There is no fixed ETD within 15 minutes, contact the assistant general manager of stations in charge of the concerned department. b. If there is no precise ETD after another 15 minutes contact the concerned division director, if still no response contact the concerned (VP). c. After another 15 minutes, at last whenever no precise information contact the chairman after one hour of the delay has took place. 5. Check carefully and find out the passenger holding onward connections, if the onward connection will be affected due to the delay duration out of Cairo start taking the necessary action . 6. Pay the maximum attention to the passenger requiring special handling. 7. Information given to customers must be informative and consistent 8. Cockpit and Cabin crew provided with the same reason of delay provided to Customers The procedures for "communication among Airlines " apply equally to controllable and uncontrollable situations 9. Information must be provided to all customers, at various locations throughout the terminal including lounges. 10. Airport Information System are continually updated to provide information for Customers 11. Customer staff member should send messages regarding Customer disservice or intra-airline information for action this may include information regarding customers with new connection due to delay 12. Message sent is to ensure other Star Alliance members involved in customer's itineraries are informed about any special requirement in order to take appropriate action. 13. Messages are sent through a common teletype address K9 assigned to send and receive IRROP as an inta-airline information between Star Alliance carriers members Edition: 2 Date: Jan 2011

REV Page

: 0 : 1.9-3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

14. When a flight is delayed, you must offer assistance to customers require sending messages to people awaiting their arrival. For example, customers may need to advise people at the destination airport, or telephone relative’s business contacts, or notifies which hotel they are accommodated during the expected delay. 15. In case of delays prior to boarding the station personnel will handle it appropriately. 16. In case of delays while passengers are on board the aircraft the following should apply:  Appropriate Announcement is made by the Cabin Crew to inform the passenger to disembark to the terminal.  In case of passenger refusal to disembark the station personnel in charge and flight security officer shall interfere.  If passengers further refused to cooperate the station manager on duty should inform the concerned airport authorities to apply the necessary procedures.


REV Page

: 0 : 1.9-4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

K9 - Printer Address Star Alliance Telex Format QU KIXK9NH .CAIK9MS 211845 JV VERY IMPORTANT / PASSENGER SERVICE RQ TO STAR ALLIANCE MEMBERS FROM : IMANISHI / KIXKINH / ALL NIPPON AIRWAYS RE : ISSUANCE OF MCO FLT NO : NH0153 / DATE : 02SEP99 / SECTOR : KIX-BKK DEP : 14:55L (LOCAL TIME) / ARR : 23:45L (LOCAL TIME) PAX NAME : SANDRA/BENEDETTI MS / ROBERT/BLAKE MR / ANNE/REHER MS / SUNITA/JULEUS MS TTL NBR OF PARTIES / PAX : 2 PARTIES / 4 PAX NNN CAIMS 211845


REV Page

: 0 : 1.9-5

1.9.2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Delay Procedures

Rebooking The following implementations apply to all Customers with confirmed reservations and those who have been accepted 1. Rebooking should occur where the irregularity takes place 2. Provide onward carriage with the least possible delay, to destination shown on the ticket(s) 3. Rebooking should be in the following order, depending on frequency of flights and MS policy  MS passengers  Star Alliance member  Other Airlines (OAL) 4. Rebooking should be on the same rated routing whenever possible 5. Identifying any passport or visa constraints that would affect rebooking Customers via alternative routing 6. Rebooking should be in the same booking class whenever possible 7. If rebooking in a higher class required preference must be given to Star Gold and full fare Customers 8. Rebooking in a higher class on another Star Alliance or other airline is only permitted with prior approval of the new receiving carrier IATA ticketing rules will apply to the approval of reservations and tickets 9. The policies apply equally in controllable and uncontrollable situations 10. Alternate transportation may be provided on request or when no alternative flights are available which includes for example:  Public Transport  Train  Taxi Previously inconvenienced Customers that receive standby status shall receive special priority.


REV Page

: 0 : 1.9-6


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Rebooking Misconnected Customers between Star Alliance Members:The delivering carrier is responsible for:1. 2. 3. 4. 5. 6. 7. 8.

Rebooking all misconnected customer Making "same-day" rebooking on another airline by phone in order to avoid the risk that bookings may be rejected later Cancellation of unused sectors in PNR/Reservation systems and offload in DCS systems Informing receiving members about special arrangements via K9 messages(or by phone if applicable) Checking customer's travel documents whenever rerouting involves other destinations than those in the original routing Using the original PNR for rebooking (if available) Reissuing or updating the ticket with new flight detail Customers shall be informed about new Reservations / Itineraries

Redirection of baggage:The delivering member is responsible for redirecting the baggage, and updating the claim tag with new (flight number) The Customer shall be informed accordingly.

Endorsement waiver agreements (EWA) 

General A standard Endorsement Waiver Agreement (EWA) exists bilaterally between MS

and Star Alliance members. Certain conditions must be observed on its application to ensure revenue protection. In addition to the Star Alliance multilateral EWA, a number of additional endorsement waiver agreements exist with non-Star Alliance carriers. As each agreement may vary it is important to ensure proper application.

The EWA represents an endorsement waiver relationship between MS and the original issuing carrier (MS and the carrier on whose ticket stock the coupon is issued).


REV Page

: 0 : 1.9-7


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

An endorsement is not required under the following circumstances: The coupon(s) is issued by a Star Alliance member carrier for any fare-type (except ID/AD) during flight irregularity situations, or unrestricted fares when reissuing in voluntary situations.  An endorsement waiver agreement exists between MS and the carrier on whose stock the ticket is issued, providing the agreement is applicable to the sector and/or fare requiring endorsement.


REV Page

: 0 : 1.9-8


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Meals and Accommodation (Amenities and other Services) In the event of an “uncontrollable” delay, we will at a minimum, provide amenities to premium customers    

First or Business Class and / or Star Alliance Gold Customer First or Business Class through revenue ticket /paid fare First or Business Class through ticket /paid by miles For upgrade customers booked or/and accepted in First Or  Business class for the intercontinental portion of the journey For information on controllable and uncontrollable irregularities including the EU regulations.

The following procedures apply for all customers:1.

Serving meals or snacks and refreshments on the ground shall be offered when the delay exceeds two(2) hours

2.

Hotel accommodation shall be provided for overnight delays, standard individual rooms and also when the customer cannot be accommodated on a flight the same day they were booked or if the flight has been diverted to an alternate destination.

3.

Accommodation for mothers with infants and children, elderly or incapacitated passengers in an airport Hotel or nearby hotel should be given if delay is more than 3 hrs and up to 6 hrs.

4.

According to the period of the delay, tours for local points of interest may be arranged for passengers to absorb the delay.

5.

As soon as it appears that the delay may be a long one, a check should be made of hotel accommodation, and preliminary transport arrangements made. If it becomes necessary try to allocate best rooms at hotels to first Class passengers in the case of mixed class flight. Passengers service staff should stay with them at least until they are settled in.

6.

Meal and accommodation orders must be handed to the hotel when the passengers’ check-in, also a copy of the passengers manifests. Make sure that all passengers are aware of arrangements for meals, call and pick-up times etc.... and a member of the staff should be in contact with the hotel one hour before passengers are called to be sure that arrangements for departure are made.

7.

In cases of technical delays, it is usually advisable not to bring passengers from the hotels until it is known that aircraft is serviceable; but this should be decided with the Captain.


REV Page

: 0 : 1.9-9


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

8.

Refreshments, Snacks and meals are offered free of charge, when delayed take-off takes place at the following hours:

9.

Ground transportation to and from Airport/hotel will be provided to customers.

10. The policies apply equally in controllable and uncontrollable situations


REV Page

: 0 : 1.9-10


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Meals and Accommodation From / to Delay (MINTS) Services for y class ANY TIME 060 - 120 REFRESHMENTS 0600 - 800 BREAKFAST 0800 - 1200 120 & MORE SANDWICHES & REFRESHMENTS 1200 - 1500 LUNCH 1500 - 1900 120 & MORE SANDWICHES & REFRESHMENTS 1900 - 2200 DINNER 2200 - 0600 120 & MORE SANDWICHES & REFRESHMENTS

Services for Premium Customers From / To

Delay [ MINTS ]

ANY TIME

060 - 120

0600 -0800 0800 - 1200 1200 - 1500 1500 - 1900 1900 - 2200 2200 - 0600

120 & MORE 120 & MORE 120 & MORE

services for F/ C class & star gold REFRESHMENTS AND OR ALCOHOLIC IF COUNTRY REGULATION PERMIT BREAKFAST SANDWICHES & DRINKS LUNCH & DRINKS SANDWICHES & DRINKS DINNER & DRINKS SANDWICHES & DRINKS

NOTE:1. 2. 3.

Every 60 minutes delay, refreshments are offered to economy passengers and to first Class passengers. At all times of delays during breakfast, lunch or dinner times, meals should be offered to passengers irrespectively to the duration of the delay. The above instructions should not affect the new departure time and not to cause any further delay


REV Page

: 0 : 1.9-11


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Announcements


1.

When passengers are delayed, it is essential they will be told the reason promptly and kept informed of what is happening, and attended all the time during the period of delay by one of passenger service staff. If this is done the passengers will be much less likely to complain about being delayed.

2.

The senior officer handling the flight must decide the wording of the announcement to the passengers and brief the passenger service staff accordingly, to ensure uniformity. The Captain must be advised of what the passengers have been told.

3.

Delay announcements should whenever possible be made to small groups of passengers, or even individually. Otherwise the public addressing system may be use.

4.

In case of technical delays, the reasons given should be precise without being highly technical. Explanations such as “mechanical delay” or “technical trouble” should be avoided, as passengers tend to imagine the cause of the delay will be more serious than it usually is. Avoid such expressions as “fire warning light” or the passenger will imagine himself crashing in” flames” an electric fault “is better.

5.

Particularly in the first stages of delay, the tendency to await developments before telling passengers must be resisted. An announcement that embarkation will not be, before a certain time, when another announcement will be made, should be given at the earliest opportunity. Passengers will be less restive awaiting information promised for a certain time than if kept waiting indefinitely.

6.

The information board should be changed to show the new ETD and departure gate.

REV Page

: 0 : 1.9-12


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Handling Special Passengers 1. 2. 3. 4. 5.

A uniform reason of delay should be announced. Good timing in announcing the delay is a must. Before passengers’ inquiries; information should be given. Technical delay reasons should not be explained in details Special handling should be given to the following categories: -

For Passengers having onward connection, make sure 1. 2. 3.

Minimum connecting times are not exceeded. If miss connection is unavoidable .new bookings should be made. If new bookings would violate rules of the state the passengers are connecting from, exclude the passenger from booking and a new routing should be made.

V.I.P. 1. 2.

Must be informed personally of the delay, its reason, duration and your action. If the delay is known before his arrival at the airport contact him and advice him not to proceed to the airport, this depends on the duration of the delay.

Unaccompanied minors. 1. 2. 3.


Ground hostess should accompany them all the time. His sponsor should not leave the airport till STD, if they are still at the airport better to leave the child with them till departure time. If the delay is long, accommodate UM at airport hotel accompanied by a ground hostess and send a telex to station of destination to inform his sponsor of the hotel he is accommodated in.

REV Page

: 0 : 1.9-13


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Incapacitated passengers 1. If the delay is known and stretcher passenger is still in hospital contact him and request not to proceed to the airport till further notification 2. If the stretcher passenger has arrived at the airport he may be allowed to the airport clinic if available. 3. If the delay is prolonged, better to send him back to the hospital.  Technical delay reasons should not be explained in details.  The senior officer handling the flight must decide the wording of the announcement to the passenger and brief the passenger service staff accordingly, to ensure uniformity. The captain must be advised of what the passengers have been told.  The information board should be changed to show the new ETD and departure gate.  Flow of information is mandatory always keep the passengers aware of what is going on.  Priority in hotel accommodation should be given to Incapacitated, mothers with children and elderly passenger if the expected duration of the delay is more than three hours


REV Page

: 0 : 1.9-14


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Shift Changes If the handling shift changes during the delay, written notes of all matters concerning it must be handed over to the new shift. At stations where there is no 24 hrs coverage by handling staff, a person must remain at the airport for contact in case queries from passengers, signals etc.....

Delay Messages The following procedure for notification of delays must be adopted: 1. Delays up to 30 minutes: Add reason for delay on the Departure Massage using the IATA delay codes (DEL) 2. Delays over 30 Minutes: A. As soon as it is known that the delay will exceed 30 minutes, send delay message to station of destination and all stations en-route as follows: MVT MS 777/10. SUGCR . CAI ED 10 1000 DL TD B. If ETD is unknown, till certain time, send next information telex MVT MS 777/10. SUGCR. CAI NI101200 DL TD C. At 1200 GMT, you have to send a fixed time for ETD or send another next information telex


REV Page

: 0 : 1.9-15


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Report on Handling Delayed Flights 1. A report must be sent to General Manager Stations, Cairo. A. A delay over 30 mints at a transit station. B. A departure from a terminal station more than 30 minutes late, unless the delay was known in advance and passengers given a revised reporting time. 2. The report must include the following information:    

Flight number, station and date. Details of the delay with reason and times. Progress of passenger handling, with times. Details of any unusual incidents, complaints or comments with names of passengers concerned  Arrangements made to minimize inconvenience to passengers, such as meals, drinks, hotel accommodation, free message facilities offered and accepted, sightseeing tours or other entertainment arranged. This report will enable General Manager of Stations (and/or assistant manager in shifts) to deal quickly with any complaints or comments subsequently received.

Expenses Reasonable expenses for telephone calls for passengers can be borne by EGYPTAIR.


REV Page

: 0 : 1.9-16


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Delay Advice Advice to headquarters  in case of prolonged delays [ 6 hours or more] or other emergencies, the station concerned will signal immediately to Cairo , concerned satiation en-route, flight operation, general manager stations, duty station manager and control center and a copy to reservations department giving details of the load involved, as follows:1. Total number of passengers, by class and destination. 2. Total weight, of mail and cargo, by category, weight destination, details of diplomatic mail, and livestock or perishable items. 3. Expected dispatch arrangements, with details of assistance required, if any. Whenever any load disposal takes place must be signaled to the same addresses, ending with the load still on hand or fact that all loads have been cleared. On receipt of the delay message by control center, they will obtain details of space available on alternative flights, consider diverting other flights if necessary, etc., and will be with flight operations regarding action to be taken in the light of operational and commercial consideration. On receipt of the delay signal, station ahead will signal to the above mentioned addresses giving details of joining load (passengers, mail and cargo) and arrangements if any, with details of assistance required if any. Signals should be compiled as described above. 4. Arrangements if any, with details of assistance required if any. Signals should be compiled as described above.


REV Page

: 0 : 1.9-17


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Delay Advice Advice to Destination and/or route Stations When load is transferred to another EGYPTAIR flight the following details must be signaled to destination and intermediate points:  Flight on which embarked.  Passengers’ names and destinations.  Livestock or other cargo requiring special attention with AWB numbers, and destinations.  Diplomatic mail with (AWB)/ consignment note and destinations.  Request for special attention.  When load is transferred to flights of other carriers it is only necessary to signal the above information to the original EGYPTAIR destination points, and point of landing except that VIP's of Minister rank or above must also be advised to all intermediate EGYPTAIR stations.  Friends or relatives of passengers embarked at previous stations may hear from other sources [e.g. by cable from the passenger] that the passenger has not reached his destination on schedule, and they will expect the station of embarkation to be able to answer inquiries. Action by Stations upon Receiving Delay Advice All staff concerned with the flight must be advised in advance of any known causes of the late arrival of flights e.g. nature and extent of delays which have occurred at points en-route.


REV Page

: 0 : 1.9-18


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Delay Advice - Example

“Over 30 mints delay report” Flight MS

* Flight arrival Schedule

Station 1215

Date

joining passengers checked-in between

1145 and 1230 . *At 1245 a delay was announced due to an electrical fault. ETD 1415.

*Joining and transit passengers were informed at 1250 and served with lunch in Airport Restaurant. * At 1400 further delay was announced due to same reason, ETD now 1800.

*Passengers informed at 1410. * Mr. A.Flink, CAI/ FRA complained of the extended delay and maintained that he should have been told this in the first place, as he would have transferred to Lufthansa flight, which already now departed. He said he would write to EGYPTAIR Head Office about it. Mrs. * A. Smith with two infants CAI/ LON.

*Mr. Braun aged 95 CAI/FRA was given rooms at the Concorde Hotel. *VIP Mr. R. JOHNSON CAI/LON transferred to BA as he had a connection in London. *FRA and LON advised by signal.

*All other passengers were taken on a coach tour round local sights and to tea at the Concorde Hotel. *Passengers returned at 1730 and flight departed at 1805, All passengers, including Mr. Flink appeared to be happy and no other complaints were received Signed Station Manager Date: -


REV Page

/

/

: 0 : 1.9-19


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Flight delay check list

Flight Delay Checklist FLT/DTE ROUTE _____________________ STD ETD 1. 2. 3. DELAY REASON ______________________________________________ NO CHECKLIST DONE REMARKS 1 Advise all staff (handling agent), explain action & assign duties 2 Inform all passenger contact points (check-in, transfer desk & gate) 3 Check hotel space – arrange if required 4 Check transport – arrange if required 5 Passenger food & drink – arrange if necessary 6 Check alternative flights – interline 7 Check A/C catering requirements 8 Check A/C serviceability 9 Liaise with CPT – ENG – HQ – cabin crew 10 Advise all route stations and HQ of action and ETD 11 Special passenger requirements 12 Update info to all staff – to A/C – to passenger (every 30 minutes) to HQ – stations en route 13 Check baggage offload or alternative 14 Send delay message (update every 30 minutes) 15 Check crew hour limitations


REV Page

: 0 : 1.9-20


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Delay Flow Chart Advised of delay with the reason and estimated time STM responsible for -Briefing staff -Assigning staff -Ensuring company policy is followed -Act as coordinator of all departments -Ensure passenger and all departments are informed regularly and given the facts -Advise and liaise as required with outside (authorities, customs, immigration, security, caterers, fuelling -Advise hq and all en route stations

Co-ordinate with

All ground staff CPT / cabin crew Reservations (sales office) Engineering / cleaning Catering Others as required

Ensure responsibilities are carried out For passenger comfort, safety and convenience Pre advise, call off , and reroutes ETD , heating , cooling , power Food and equipment

To ensure that

Professional customer service given and Delay procedures carried out


REV Page

: 0 : 1.9-21

Action and facilities


EGYPTAIR AIRLINES

Passenger Service


Up to 30 minutes

Up to 1 hour

Up to 2 hours

Commercial Sector

Up to 6 hours

In excess of 6 hours

STM’s Office must contain the following: General 1. Alternative flights to all destinations 2. Hotel rates and availability 3. Meal facilities, availability and rates 4. Important phone numbers: Hotel – Coach – Car Hire - ... Initial announcement Information available Facilities offered People to advise Further announcements Staff


REV Page

: 0 : 1.9-22

1.9.3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Involuntary Rerouting Carrier under takes to use its best efforts to carry the passenger and his or her baggage with reasonable dispatch and to adhere to published schedule time effect on the date of travel. All deviations from the published schedule are considered irregularities. It is a condition, which creates a need for involuntary change in the passenger’s journey. If the foregoing circumstances (operational irregularities) justify an Involuntary change of carrier, rerouting, class of service, delays, these may affect: 1. “Forwarding members” means the member and/or a non-IATA carrier responsible for conditions, which create a need for involuntary changes in the passenger’s journey. 2. “Original receiving member” means the member on whose flight a passenger is originally ticketed to be carried from a connection point. 3. “New receiving carrier” means a new carrying member or non IATA air carrier or surface transportation carrier selected for onward carriage by the forwarding carrier from the point where an involuntary rerouting is necessitating. Forwarding carries must put in consideration the passengers’ reasonable interest therefore: Forwarding carriers must make sure that the passenger is holding a document with confirmed reservation(s).  without any additional charges and least possible delay or inconvenience either on:The same or another of its own aircraft; OR; On other services than those of the forwarding carrier.


REV Page

: 0 : 1.9-23


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Onward carriage on forwarding own aircraft must check:  Ticket.  Change class of service.  Bags.

Ticketing Procedures  If on same flight or another of its own services and no change of routing made.  If re-routing with a change itinerary forwarding carrier shall re-ticket the passengers, and inter “INVOL REROUTE” on the applicable flight coupon when no space available in original booked class- forwarding carrier shall inter and validate “INVOL UP” or “INVOL DOWN” as applicable in endorsement box.


REV Page

: 0 : 1.9-24


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Onward Carriage on Services Other Than the Forwarding Carrier 1- More than 24 hours Except for normal fares, if onward carriage is arranged more than 24 hours prior to departure of the new receiving carrier flight, rerouting may only take place, with prior approval from the new receiving carrier.

2 - Less than 24 hours 1.

Upgrading to a higher class may only take place with the prior approval from the new receiving carrier.

2.

Re-routing within the first class may take place without prior approval of the new receiving carrier.

3.

Rerouting within any class below first class may take place without prior approval of the new receiving carrier.

4.

New reservations, acceptable to passenger, shall first be requested from the original receiving carrier, before being requested from a new receiving carrier.

5.

Upgrading shall be permitted only when at the time of making new reservation space is not available in the class originally paid for.

6.

Carriage at a higher cost, the new receiving carrier is to be advised that the reservation will be on an involuntary upgrading basis. When passenger is carried by a carrier at a higher cost, it shall be at no additional charges to the forwarding carrier.

7.


REV Page

: 0 : 1.9-25


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

3 - Free baggage allowance Where the case may arise for involuntary rerouting, the passenger shall be entitled to the free baggage allowance applicable to the fare originally paid.

4- Invalidation of withdrawn flight coupons The withdrawn flight coupons of tickets shall be endorsed across the face of coupons “exchanged” or another notation to the same effect, in order to prevent their fraudulent re-uses if lost or stolen.

5- Absorption of passenger’s expenses The forwarding member shall be responsible for such of the passenger’s expenses as may be incurred during the period of the passenger’s delay at the place where the involuntary change occurred, and may absorb such expenses at subsequent point en-route where they are a direct consequence of such a change, provided that they are limited to essential expenses such as hotel room, suitable meals and beverages, without regard to class of service, ground transportation, transit taxes, and reasonable communications costs necessarily incurred by the passenger because of the involuntary change; provided further that where the forwarding member’s domestic service causes such a change, such forwarding member needs not comply with the requirements of this subparagraph and such responsibilities may be assumed instead by the original receiving member or new receiving carrier.


REV Page

: 0 : 1.9-26


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

6- Refunds

 



1. Where the transportation cost for the revised routing or class of service is lower than the fare originally paid, the carrier effecting the involuntary change shall arrange for the difference to be refunded to the passenger. Where a passenger is carried in lower class of service, the refund shall be the difference between the higher and lower fare for the rerouted section(s) or the amount calculated as stated below, whichever is higher; forwarding carrier shall absorb any difference between the amount of the refund as calculated, and balance remains after the claims for carriage have been ascertained. 2. Involuntary refunds may be made by the members responsible for forwarding the passenger, or by the issuing member as follows: A. If portion of the ticket has been used the amount of refund will be equal to the fare paid; B. If a portion of the ticket has been used the refund will be; Either in an amount equal to the one way fare less the same rate of discount, if any, that was applied in computing the original one way fare, or (on round trip or circle trip tickets, one half of the round trip fare) and charge applicable to the unused transportation from the point of transportation to destination or stopover point named on the ticket or to the point at which transportation is to be resumed, via: The routing specified on the ticket, if the point of termination was on such routing, The routing specified on the ticket, if the point of termination was on such routing, the routing of any member(s) operating between such point; if the point of termination was not on the routing specified on the ticket; in such case the amount of refund will be based on the lowest fare applicable between such points, or the difference between the fare paid and the fare for the transportation used or to be used whichever is higher; 3- Service charges will not be imposed reasonable reservations communication expenses of the passenger will be assumed provided that in the case of cancellations required for safety or legal reason caused by the condition or conduct of the passenger. Such charge may be imposed and such expenses may be refused.


REV Page

: 0 : 1.9-27


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

7- Flight Interruption Manifest [FIM] Where due to flight interruption in-route, it becomes necessary to reroute passengers involuntarily and the applicable flight coupons are not available, the forwarding member may provided for alternate onward air carriage for interrupted portion of the journey as follows: Each passenger coupon will be stamped:Place of rerouting To Place to which rerouted Via carrier New receiving carrier Alternatively, a sticker with the above text may be attached to the coupon, A list of passenger’s name showing their respective ticket number will be prepared by the forwarding member and delivered to the receiving member [the duplicate being retained by the forwarding member]. this list will show the following details:  A heading which reads “flight interruption manifest” [passenger].  The class fare paid.  The class on which on which travel will be continued on receiving member;  The excess baggage weight, if any applicable to the passenger(s) concerned;  The general statement “ rerouted from [ carrier and flight number]”;  The point between which transportation is to be provided by the receiving member. The forwarding member will provide the receiving member with copies of the flight coupons concerned as soon as possible unless otherwise agreed by the member concerned. NOTE:It is not allowed to use FIM at station of origin where the flight coupons are available. In that case we use endorsement system and not FIM.


REV Page

: 0 : 1.9-28


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Flight Interruption Manifest (FIM)


REV Page

: 0 : 1.9-29

1.9.4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Overbooking and Denied Boarding According to the general conditions of carriage the passenger has the right to get a valid ticket with confirmed reservation to board on a schedule flight. When booked passenger cannot be accommodated on a flight, and is denied boarding he is entitling to compensation.

Definitions 1. Scheduled flight: flight operating to serve traffic between two or more points either: according to published time table or ;  Regular or frequent so that they constitute a recognizably systematic services. 2. Confirmed reservation: means that a ticket sold by air carrier or its authorized travel agent exposes confirmation of carriage in the appropriate space. 3. Over booked:- the number of passenger holding confirmed reservation exceeds the number of available seats on flight 4. Denied boarding: no availability to accommodate passengers on a flight, despite confirmed reservation 5. Overbooking profile: carriers policy to confirm more passenger than aircraft capacity, to compensate the no-show percentage NOTE: - Refer to EGYPTAIR's policy and procedures for Denied Boarding Compensation (DBC), delay compensation, cancellation compensation, and Downgrading compensation.


REV Page

: 0 : 1.9-30


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

EC Regulation No. 261/2004 Regarding Passengers compensation In Case of Delay, Cancellation and Denied Boarding On 11 February 2004, European parliament and the council of the European union, establish EC regulation No. 261/2004 on establishing common rules on compensation and assistance to passengers in the event of denied boarding. Cancellation and long delay of flights is scheduled to enter into force on 17 February 2005.

Scope  This regulation shall apply to passengers departing from an airport located in the territory of a member state, to which the treaty applies. Under the condition those passengers:  

Holding confirmed reservation. Present themselves for check-in not later than 45 minutes before the published departure time.

 This regulation shall not apply to passengers traveling free of charge or at a reduced fare not available directly or indirectly to the public. However, it shall apply to passengers having tickets issued under a frequent flyer program or other commercial program by an air carrier or tour operator.

Provision of application Denied Boarding  Operating air carrier shall first call for volunteers to surrender their reservation in exchange for benefits under conditions to be agreed between the passenger concerned and the operating air carrier.  If boarding is denied to passengers, the operating air carrier shall immediately compensate them (see right to compensation).


REV Page

: 0 : 1.9-31


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Cancellation In case of cancellation of a flight, the passengers shall be offered:  Meals and refreshments in a reasonable relation to the waiting time.  Hotel accommodation.  Transport between the airport and place of accommodation.  Two telephone calls, telex or fax messages, or e-mails.  Passengers have the right to compensation by operating air carrier  (See right to compensation) Unless: A. They are informed of the cancellation at least two weeks before the scheduled time of departure. B. They are informed of the cancellation, between two weeks and seven days, before the scheduled time of departure, and are offered re-routing allowing them to depart no more than two hours before the scheduled time of departure, and to reach their final destination less than four hours after the scheduled time of arrival. C. They are informed of the cancellation less than seven days before the scheduled time of departure and are offered rerouting, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival. D. An operating air carrier shall not be obliged to pay compensation if it can prove that the cancellation is caused by extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken.  The burden of proof concerning the questions as to whether and when the passenger has been informed of the cancellation of the flight shall rest with the operating air carrier.


REV Page

: 0 : 1.9-32


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Delay In case of delay: 1. For two hours or more in the case of flights of 1500 kilometers or less. 2. For three hours or more in the case of flights between 1500 and 3500 kilometers. 3. For four hours or more in the case of flights not falling under (i) or (ii). Passengers shall be offered meals and refreshments in a reasonable relation to the waiting time and two telephone calls, telex, or fax messages or e-mails. When the delay is at least 5 hours after the time of the departure passengers shall be offered:     

Hotel accommodation. Transport between the Airport and the Hotel. Meals, refreshments. Two Telephone calls, Telex or Fax or e-mails. In addition reimbursement within 7 days shall be paid in cash, electronic bank transfer, bank checks, travel vouchers and /or other services (MCO) of the full cost of the ticket at the price at which it was bought for the part or parts of the journey not made and for the part or parts already made if the flight no longer serving any purpose in relation to the passenger's original travel plan.

Right to compensation A. Passenger shall receive compensation amounting to: i. EUR 250 for all flights of 1500 kilometers or less. ii. EUR 400 for all flights between 1500 and 3500 kilometers. iii. EUR 600 for all flights not falling under (i) or (ii). In determining the distance, the basis shall be last distention at which the denial of boarding or cancellation will delay the passenger's arrival after the scheduled time B. When passengers are offered re-routing to their final destination, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked: i. By two hours, in respect of all flights of 1500 Kilometers or less. ii. By three hours, in respect of all flights between 1500 and 3500 Kilometers. iii. By four hours, in respect of all flights not filling under (i) and (ii). The operating air carrier may reduce the compensation provided for in paragraph (A) by 50%. * The compensation shall be paid in cash, by electronic bank transfer, bank order or bank checks or, with the signed agreement of the passenger in travel vouchers AND/OR other services.


REV Page

: 0 : 1.9-33


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

C. Compensation in case of downgrading: If an operating air carrier places a passenger in class lower than that for which the ticket was purchased, it shall within seven days reimburse. i. 30% of the price of the ticket for all flights of 1500 Kilometers or less. ii. 50% of the price of the ticket for all flights between 1500 and 3500 Kilometers. iii. 75% of the price of the ticket for all flights not falling under (i) or (ii). N.B. Obligation to inform passengers of their rights * The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in manner clearly visible to passenger. "If you are denied boarding, or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance".


REV Page

: 0 : 1.9-34


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: 0 : 1.9-35


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: 0 : 1.9-36

1.10


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Irregularities beyond Carrier’s Control 1. 2. 3. 4. 5. 6.

Strikes and riots Revolutions and wars Hostilities and disturbances Force majeure and bad weather Governmental embargo or regulations Unsettled international conditions

In the event of emergency situation necessitating temporary discontinuance or cancellation of schedule operation the following procedure must be implemented or followed: 1. notification about events shall contain the following details: Country and place of the event.  Cause of the event  Commencement and expected duration  Expected effects on EGYPTAIR and/or other carrier’s operations as well as steamship companies’ traffic. 2. Advise all carriers of the emergency situation, and possible duration of the strike. 3. Nominate a progressive deadline for non-acceptance of advice bookings. 4. Advise period over which free sale facilities are withdrawn. 5. Advise direct booking passengers of cancellation and rebooking in accordance with passengers wishes. 6.

Encourage other airline to make alternative reservations.

7.

Immediately advise all carriers where strike situation is resolved. Events and extraordinary incidents as specified below must be reported by Teletype message to General Manager of Stations, Cairo.

8. Expenses: Reasonable expenses and or settlement could be formed by EGYPTAIR for passenger entered in customs and check–in area.


REV Page

: 0 : 1.10-1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: 0 : 1.10-2


EGYPTAIR AIRLINES

Passenger Service


1.11

Extraordinary Events.

1.11.1

Birth on Aircraft

Commercial Sector

1.

In case a child is born during flight, the Pilot-In Command shall notify the EGYPTAIR Station Manager of the next scheduled point of landing via A.T.C.1 AIR TRAFFIC CONTROL.

2.

The Station Manager must inform the local Police and Airport Authorities and nearest available ambulance with no delay to insure immediate medical assistance.

3.

Upon arrival, the Pilot-In-Command shall deliver to the Station Manager a report containing the following details: a) b) c) d) e) f) g) h)

Date, and time of birth [in-hour minutes] Place of birth [in degree, altitude and longitude] Sex of born child. Full name of parents including maiden name of mother. Nationality and place of birth of parents according to passport. Home address of parents. Profession of father. Witness of birth, if any, including full names and resident address.

4.

The Pilot-in-Command and two other crewmembers must sign the report.

5.

A brief summary containing the main facts of the Captain's report must be transmitted by fax or telex to the General Manager of Stations.

The Station Manager shall submit a report together with the report of the Pilot-in-Command to the District Manager. The District Manager will send copies of both reports to General Manager of Stations.


REV Page

: 0 : 1.11-1

1.11.2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Death on Aircraft

General 1. In case a passenger dies on board during flight, the Pilot-in-Command shall notify EGYPTAIR Station Manager of the next scheduled point of landing via A.T.C. AIR TRAFFIC CONTROL. 2. The station Manager will immediately inform:    

The local Police and Airport Authorities, EGYPTAIR doctor and/or Airport Doctor. The local A.R.E. Embassy abroad. The Operations by fax or telex message.

3. Upon arrival the Pilot-in-Command shall deliver to the Station Manager a report containing the following details:  Full name of deceased, nationality, date of birth, home address, port of embarkation and destination.  Detailed circumstances of death, i.e. exact time, altitude at time of death, [actual] and cabin medical assistance, if any, circumstances during flight which may be important in connection with the death etc.  If accompanied by close relatives, friend(s) or medical attendant. 4. The Station Manager will prepare a report containing the above details and in addition the following:  Sex of deceased.  Age.  Cause of death [if known]  Information, whether the deceased was known to be an invalid [if available]  Route segment of the flight.  Number of hours after first embarkation 5. The report must be submitted to the Station Manager. Who will forward copies to General Manager of Stations, CAIRO. 6. The police will give information to relatives of the deceased only. 7. The Police Authorities will decide whether a medical forensic examination is to be made as to the cause of death. 8. A formal letter of condolence will be sent to the relatives. The Administrative Management will do this, if the passenger concerned is resident in the A.R.E, otherwise the Station Manager who is in contact with the relatives must write it.


REV Page

: 0 : 1.11-2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Extension of Ticket Validity 1. In the event of death of a passenger en route, the validity of tickets of persons accompanying the passenger may be extended until after completion of formalities and religious customs, but in no event by more than 45 days from date of death. In the event of death in the immediate family of passenger who has commenced travel, the validity of the passenger’s ticket and those of members of his immediate family accompanying him, may be extended until after completion of formalities and Religious customs, but in no event by more than 45 days from date of death 2. A death certificate or copy therefore, duly executed by the competent authorities in the country in which death occurred, must be presented to the re-ticketing carrier at time of re-ticketing. The death certificate or a copy thereof shall remain on the carrier’s files for a period of not less than two years.  Any carrier entitled to extend the validity of a ticket as provided herein may indorse such extended ticket to another carrier for carriage.  This extension will be applied to both normal and special fare tickets.  The validity of the ticket shall be extended by endorsing each applicable flight coupon in the “endorsement” box “validity” extended until … (Date) due … (Reason and such endorsement shall be authenticated by validation or official stamp.  Immediate family shall be limited to spouse, children, parents, brothers, sisters, grandparents, grand children, father-in-law, mother-in-low, sisters-in-law, sons-inlow and daughters-in-law.


REV Page

: 0 : 1.11-3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Waiver of Minimum Stay Requirement 1. In the event of the death of a passenger en route, the minimum stay requirement(s) of special fare(s) stated on a ticket may be waived for passengers who are either members of the immediate family of the deceased passenger or who are other persons actually accompanying such deceased passenger. The ticket will be endorsed” individual earlier return account death of (Name of passenger), and such endorsement will be authenticated by validator or official stamp. 2. A death certificate or copy thereof duly executed by the competent authorities in the country in which death occurred must be presented to the re-ticketing carrier at the time of re-ticketing. 3. In the event of a passenger holding special fare ticket with a minimum stay requirement desires to commence return travel before the expire of the minimum stay period, because of the death of an immediate family member not accompanying the passenger, such passenger shall be entitled to a refund of additional amounts paid to permit such earlier return travel; provided, however, that no such refund. Shall be permitted unless the passenger requesting the refund is able to produce a death certificate attesting to the fact of death of such family member after commencement of travel, and a copy of death certificate will be kept in files for a period of not less than two years. 4. Immediate family will be as mentioned in paragraph (death on aircraft).


REV Page

: 0 : 1.11-4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Rerouting of Group of Passengers In Case Of Death The following procedures may apply when a group fare passenger is prevented from traveling with a group by reason of death in the immediate family after commencement of travel. 1. He may return separately from the group to the place of origin, without stopovers en route, at the group fare, on the next available flight or if death occurred at the point at which travel is interrupted, immediately after completion of formalities and religious customs, but in no event later than 45days after the travel is interrupted. The ticket will be endorsed 11 individual return account death ………………. :( name), and such endorsement will be officially stamped or validated. 2. A death certificate or copy thereof duly executed by the competent authorities in the country in which death occurred must be presented to the re-ticketing carrier at the time of re-ticketing, and the death certificate should be kept in files for not less than two years. 3. Should death of a member of such passenger's immediate family occur at a place other than at the point at which travel is interrupted and a death certificate is not available at the time of re-ticketing, a new ticket shall be issued at the normal one-way fare applicable to the journey to be undertaken; upon presentation by the passenger of the death certificate or copy thereof, the carrier making the original sale may arrange for any necessary refund. 4. The same arrangement for transportation may be made for other members of the travel group who belong to the immediate family of the passenger as indicated in paragraph (A). 5. In the event of a passenger is discontinuing travel with the group due death of Immediate family, this shall not affect the entitlement to travel at the group Fare of the remaining passengers in the group.


REV Page

: 0 : 1.11-5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: 0 : 1.11-6

1.12


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

IATA Hotel Accommodation Expenses En-Route General Passenger expenses are payments, which are absorbed by an airline, if there is no possibility to transport a passenger according to his plans, due to the connection concerned, the passenger has to transfer to another flight and is forced to stops at the connecting point certain time. The airline absorbs these expenses at the connecting point because :1. The carrier could not offer the best connection and the absorption of layover expenses or costs eliminates the competition peroration. 2. The carrier honors the passenger’s intention to accept an inconvenience transfer connection. 3. it must be taken into consideration that :a. A carrier must not make cash payments to passenger instead of these expenses. Except only ground transportation expenses b. Carrier must not promote or advertise this facility. Except as otherwise provided, expenses at transfer points only for: 1. 2. 3. 4. 5.

Meals Hotel room Ground transportation Airport service changes Transit taxes

These expenses may be absorbed by carrier provided that: 1. the passenger is ticketed for onward confirmed travel before arrival at the transfer point 2. Onward flight booked ok or RQ. 3. Geographical restrictions not existing. 4. Onward flight within 24 hours. 5. No onward flights with any IATA carriers within 24 hours. 6. Onward flights with first flight of chosen carrier after 24 hours. - The maximum period of absorption is 24 hours. - Expenses shall not be absorbed beyond the time of departure of the next scheduled flight of the carrier on which passenger is ticketed and holds confirmed space or beyond 24 hours after arrival at the connecting point whichever is earlier. - These regulations will be applied to online carriage by EGYPTAIR, and connecting passengers in point on interline journeys at which EGYPTAIR is involved as delivering or receiving carrier provided an agreement exists between EGYPTAIR and the connecting carrier, and such case reference must be made to the regulations of the carrier concerned.


REV Page

: 0 : 1.12-1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

In august 1963 EGYPTAIR participated in the multilateral agreement concerning expenses en-route. EGYPTAIR entered into agreements regarding the absorption and prorating of passenger’s expense en-route with other parties participate operating air transportation services. These agreements shall be subject to the terms of resolution 102 (PSC).Passengers services conference manual)

EGYPTAIR participated in the multilateral agreement and signed NOTES 10, 34,40,60,61 and 62, which dominate and guide EGYPTAIR’S handling procedure concerning passenger expenses en-route. NOTE NO. (10) Carrier will only bear en-route expenses when one-way fare applicable to portion flown on its services is more than NUC 350 (or equivalent in local currency). NOTE NO. (34) Carrier will not bear any expenses either acting as delivering or receiving carrier when transportation is wholly within the Middle East sub- area. NOTE NO. (40) Carrier will not bear hotel, meal or ground transportation expenses where connecting time is less than six hours. NOTE NO. (60) Carrier will not bear layover expenses when travel fare is on IT, group fares, GIT, YX, SD, individual or group apex, teachers fare, seamen fare, Local selling fare or family fare. Moreover, carrier will not bear layover expenses for passengers holding tickets issued at any discount (AD, ID, DG, TG, RG, etc.) Thus carrier will bear layover expenses for passengers holding full F, C, Y, YE.

NOTE NO. (61) Carrier will not bear layover expenses either acting as delivering or receiving carrier when travel is wholly within the Middle East also when travel is between the Middle East and Libya.

NOTE NO. (62) Carrier will not bear layover expenses for passengers holding two separate tickets.


REV Page

: 0 : 1.12-2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Note:According to the above mentioned notes with regard expenses at transfer points for hotel accommodation, meals and surface transport multilateral agreements, these may be absorbed by EGYPTAIR provided: 1.

The passenger is ticketed for onward-confirmed travel before arrival at the transfer point.

2.

Expenses are absorbed:a) If the passenger is booked on the first connecting flight of the ticketed carrier within 24 hours up to departure of the flight or; b) If space is not available on the first connecting flight of re-ticketed carrier and the passenger is booked on the first flight of the ticketed carrier on which space is available within 24 Hours up to departure of the flight on which the passenger travels or; c) If space is available on the first connecting flight of the ticketed carrier and the passenger is not booked on this flight but is booked on another connecting flight of the ticketed carrier within 24 hours up to departure of the first connecting flight of the ticketed carrier or; d) If there are no connecting flights of any carrier within 24 hours and the passenger is booked on the first connecting flight of the ticketed carrier up to 24 hours.

Ticketed carrier: - means the carrier shown in the carrier box of the “good for passage” section of the passenger ticket for onward confirmed travel.


REV Page

: 0 : 1.12-3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Handling Procedures 1. Free drinks on ground will be served only to passengers traveling first class. 2. It is for the Station Managers or EGYPTAIR representatives’ discretion, if it is considered necessary for the convenience of passengers of long-delayed flights, to offer free drinks to them. 3. In cases where a passenger in transit on line or interline has been provided with accommodation, and voluntarily cancels his ticketed onward flight, such accommodation expenses should be recovered from him. 4. In case of a delayed take-off, passenger’s expenses may be absorbed by EGYPTAIR if they have not been notified of the delay prior to check-in time at airport. Reservations Control will be responsible of notifying passengers about the new ETD or postponed of flight, if known in advance, to avoid unnecessary expenses. 5. If it becomes necessary to transfer passengers to flights of other carriers, and a passenger refuses a reasonable offer of such alternative flight. He will normally be responsible for all expenses incurred after the departure of the flight on which he was offered accommodation. 6. The delivering carrier will absorb passenger’s expenses when a passenger is booked for on-carriage and miss connection of the transfer point due to late arrival of delivering service. 7. In case of a delay to an on-carrying service on which a passenger has been booked, passenger layover expenses will be absorbed by the on-carrier from scheduled departure time to actual departure time. 8. In case of a missed connection and if the passenger refuses a reasonable offer of onward carriage, the passenger will not be entitled for layover expenses. 9. If EGYPTAIR is the delivering carrier, it will be responsible for handling of the through passengers with respect to:  Reconfirming the passenger's onward connection with the reservation offices concerned.  Arranging hotel reservations, and transport from Airport terminal to hotel, if required '  Issuing the hotel accommodation slip according to the format provided in this section.


REV Page

: 0 : 1.12-4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

10. When EGYPTAIR is the receiving carrier, may only be responsible for arranging transport, if provided, from the hotel to the airport. 11. The forwarding carrier shall be responsible for such expenses as may be incurred during the period of the passenger's delay at the place where the involuntary change occurs. Where the forwarding carrier's domestic service causes such a change, such forwarding carrier needs not comply with the requirements of passenger expenses and such responsibilities may be assumed instead by the original receiving carrier or the new receiving carrier.


REV Page

: 0 : 1.12-5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Handling Procedures


REV Page

: 0 : 1.12-6


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: 0 : 1.12-7


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: 0 : 1.12-8


EGYPTAIR AIRLINES

Passenger Service


1.13

Special Passenger Services

1.13.1

Special Diets 1.

Commercial Sector

A great majority of passengers accept the standard catering offered to them on flights. Some people, however, are barred from certain on religious or health grounds; whenever possible every effort should be made to comply with any request for particular diet.

The principal special diets are: Moslem Hindu Kosher No Salt Added Meal Vegetarian Baby Foods Oriental Meal Sea Food Meal Special Meal Asian Vegetarian Meal

2.

MOML HNML KSML NSML VGML BBML ORML SFML SPML AVML

The request for a special diet must originate from the passenger and every effort should be made to obtain or make up such a diet required. This is the responsibility of catering section, but it is the Reservations or passenger service staffs who generally have first notification of such requests. Catering section must be advised of the request. Also the cabin crew, enroute stations must be notified so that transit uplifts may be prepared to assist cabin crew. Stations should identify passenger and prepare a special diet advice to give to Chef de Cabin with a seat plan advising him of name or names, seat position and type of diet ordered, and confirmation that route stations have been notified of uplift requirement. That plan is called P.I.L (Passenger Information List).


REV Page

: 0 : 1.13-1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: 0 : 1.13-2

1.13.2 MS0773


EGYPTAIR AIRLINES

Passenger Service


Special Meals

Commercial Sector

(PIL DCS display)

01AUG CAI PASSENGER INFORMATION LIST 24/120

01A/FRA

ABDULWAH#M #VIP# DEPUTY MINISTER OF HEALTH OF BAH ELSHAFEI A #VIP WIFE OF DEPUTY MINISTER HEALTH OF BAH

01C/FRA 01D 01G 01H 01K 02A/MUC 02C 02H 02K MS0773 08A/MUC 08C 08D/MUC 08G/MUC 08H 08K 09A/FRA 09C/MUC 09D 09E/MUC 09G/MUC 09H/MUC 09K

SP SP SP SP ELTOUNSY M SP SP SP 01AUG D SP I

ELSHAGIE S VON ZUM #D

SP SP

SP D D D SP

MS0773 01AUG 20D/FRA 33A/MUC 33C/MUC


PASSENGER INFORMATION LIST 24/120 SAMIR S #STF# FREE

ORML WAGENPFE#H DRAKE A HEBAALAH#A #STF# FREE AHMED H #STF# FREE AZZA S #STF# FREE

CAI

PASSENGER INFORMATION LIST 24/120 AHMED I X NEUMANN J SPML VLML SCHEWECK S SPML VLML

REV Page

: 0 : 1.13-3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Baby Foods 1.

Though EGYPTAIR carries baby foods of branded names, passengers who wish to carry their own special brands can be advised that EGYPTAIR crew will prepare such foods to passenger's requirements.

2.

There are facilities for sterilizing bottles on all aircraft and hot boiled water is available for mixing food.

Specimen Form, Special Advice

Special Diet Advise Flight number Destination Passenger Name

Diet required

Seat NBR Remarks


REV Page

: 0 : 1.13-4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

The following are AIRIMP defined Meal types (IATA CODES)


MEAL

CODE

ASIAN VEGETARIAN MEAL

AVML

BLAND MEAL

BLML

CHILD MEAL

CHML

DIABETIC MEAL

DBML

FRUIT PLATE MEAL

FPML

GLUTEN FREE MEAL

GFML

HIGH FIBRE MEAL

HFML

HINDU MEAL

HNML

JAIN MEAL

JNML

KOSHER MEAL

KSML

LOW CALORIE MEAL

LCML

LOW FAT MEAL

LFML

LOW PROTEIN MEAL

LPML

LOW SALT MEAL

LSML

MUSLIM MEAL

MOML

NON LACTOSE MEAL

NLML

ORIENTAL MEAL

ORML

LOW PURINE MEAL

PRML

SEAFOOD MEAL

SFML

SPECIAL DIET MEAL

SPML

VEGAN MEAL

VGML

LACTO OVO MEAL

VLML

REV Page

: 0 : 1.13-5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: 0 : 1.13-6

1.14


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Customer Care Who is Customer?

Customer Care Definition “It respects moments of experience that Customer lives and feels, measuring its level of quality by how it meets his needs and expectations”  The customer is the ultimate "VIP" in this place, whether he comes personally, calls over the phone, or sends an e-mail/letter.  The customer is not a name in a file or archive. The customer is a human being with his/her own dispositions, beliefs, emotions and feelings.  The customer is the person who informs us of his/her needs, and it is our job to fulfill these needs in a way that would benefit both customer and organization.  A customer is not an interruption of our work…..he/she is the purpose of it. We are not doing a favor by serving them……they are doing us a favor by giving us the opportunity to do so.

Why do we Care about Customer Care..?  Success no more depends on creative promotion or price suitability, but it depends on creating a successful partnership between organizations and their customers. *****  Customer service is an integral part of doing business today, and it became the backbone of competition in today's market.  Organizations lose 10 to 30% of their customers due to inferior customer service.  While organizations that have started customer retention programs have witnessed a leap in profits ranging between 25 to 100%.  Organizations lose 10 to 30% of their customers due to inferior customer service.  While organizations that have started customer retention programs have witnessed a leap in profits ranging between 25 to 100%.

Why do customers leave?      

1% due to death of customer, or the expiry of his/her subscription. 3% due to moving to another location or place. 5% due to friends' advice to move to another place. 8% felt the competition gave a better service. 15% due to dissatisfaction with basic services. 68% quit because of attitude of indifference by employees.


REV Page

: 0 : 1.14-1


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Reasons for Poor Services..        

Uncaring employees. Poor employees training. Negative attitudes towards customers. Differences in perception between the way businesses think customers want to be treated and the way customers really want to be treated, or are actually treated No customer service philosophy within the company. Poor handling and resolution of complaint. Employees are not empowered to provide good services, take responsibilities and make decision that will satisfy the customer. Poor treatment of employees.

First impressions  First impressions last for a long time.  You never get a second chance to give a first impression.  Getting it right the first time is more important than putting it right.  Every impression is important but the first one carries more punch  You have seven seconds to sell yourself and your company Be sure to:  Have a neat appearance.  Use good body language and eye contact  Have a high energy level  Use a confident voice and the right speed when talking

Why customers get angry?      

Deliverable not meeting expectations. When promises are broken. When events are not as per expectations. When desires are blocked. When ownership is lost. When egos are hurt.


REV Page

: 0 : 1.14-2


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Top Ten Mistakes made by Employees.. 1. Taking the customer for granted. 2. Using jargon. 3. Speaking too fast. 4. Giving short, clipped answers. 5. Not being proactive. 6. Not appearing to care. 7. Being preoccupied with other tasks. 8. Interrupting the customer and no longer listening. 9. Making judgments about the customer. 10. Arguing with the customer.

Things to do when dealing with customers            

Attend to the customer immediately Stop what you are doing Keep calm Make eye contact Listen very carefully Apologize but do not admit that the organization is to blame. Be empathetic Be tactful Explain what you can do, involve the customer Do what have to be done as soon as possible Thank the customer Follow up

Things NOT to DO          

Never argue Don’t make excuses Don’t blame others Don’t try to pass the responsibility. Don’t take the matter personally Don’t be defensive Don’t talk down to customers Don’t discipline the customer Don’t doubt the customer. Don’t make promises you cannot keep.

Words never to be used      

Can’t. Never. Don’t. Won’t. Not my job. Not our policy.


REV Page

: 0 : 1.14-3


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Handling Customer Complaints Why Customer not Complaining?        

There is no benefit for complaining. Nobody is available to complain. There is no one listening to his/her complaints. No proper procedure or process to record his/her complaints. Nobody is ready to understand his views. Careless approach from customer service provider. Many people do not like handling complaints. This is understandable because complaining customers can become angry if the complaint is not handled well.  The conversation can become quite personal leading to an unpleasant experience for both parties.

Why we might get upset from customers?  Not realizing that human differences are normal and that each customer is expressing a unique case.  Mixing up between your personal dignity and your goals to attract customer. Remember that customer is dealing with the company through you and he does not mean you yourself.

Complaints  Complaints are important because they may be the only way you can ever find out that there is a problem with your business.  By becoming aware of these problems it is then possible to put them right for the future and consequently to improve the business.  If we deal with our complaints in the wrong way the effect on our reputation and the knock on effect to our Business can be disastrous.

Turning complaints around  When faced with a complaint the aim is to turn the situation around. There is nothing more satisfying than turning an unhappy customer into a loyal customer.  This can be achieved although it is not always easy.


REV Page

: 0 : 1.14-4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Analyze Some investigation into the complain will be necessary. This may be as simple as just listening to the customer in straight forward cases or may involve detailed enquiries if the situation is complex.

Respond Once we have got all of the facts we are ready to respond. This involves taking responsibility for the situation, giving any necessary explanation and offering option to remedy the ssituation.

ACT It is not enough to agree a remedy it is also your responsibility to make sure that this is acted upon. It will only make matters far worse if we make promises that we do not keep.

How to deal with customers during complain? 1. Use your body language:  Eye contact.  Facial expression.  Head movements.  Gestures & body movements.  Posture & stance.  Proximity & orientation. 2. Listen and don't just hear :  Hearing versus listening, what is the difference?

Hearing……       

Is a purely physical function. Is a simple activity (you just hear sounds) Is automatic; does not take effort. Is a natural function. Can take in all sound combined. Everyone who can, hears. Hearing is one of the five basic senses.

Listening……        

Is a mental and emotional experience Is a complex activity (requires analysis, interpretation, translation.) Requires dedicated effort-attention and long term concentration. Is a learned skill. Isolates sounds, looks for specific meaning and ideas. Can be difficult and tiring . Few people are excellent listeners. Yields personal and career benefit.


REV Page

: 0 : 1.14-5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Common sense listening tips:  Let others tell their own stories first.  Listen for physiological needs.  Listen for the main ideas.  Fight off distractions.  Don’t trusts to memory, certain data must be written.  React to the message, not to the person.  Try to appreciate the emotion behind the words.  Use feedback.  Relax.  Try not to be critical, either mentally or verbally, of your caller's point of view.  Create a positive listening environment.  Ask questions.  Be motivated to listen.

Types of Customers 1. Language and/or cultural barriers:  Always try to speak clearly, don’t use slang words.  Don’t pretend to understand what the customer is saying if you don’t. 2. Elder customers:  When dealing with elder customers you must remember to treat them with respect and attention.  Their purchasing power is extremely significant.  They may have trouble reading fine prints, a slightly slower response, or may be hard of hearing. Always try to help them solve these little problems. 3. Impatient customers:  With today's quicker pace, we often attempting to accomplish many tasks within a short time.  Our customers do the same.  The rush to fit everything.  With today's quicker pace, we often attempting to accomplish many tasks within a short time.  Our customers do the same.  The rush to fit everything. 4. Angry customers:  Anger is like dynamite waiting to explode.  When a customer is angry, try to remain calm, they will feel better once they get it out of their system.


REV Page

: 0 : 1.14-6


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

4. Angry customers:  Always approach the customer with respect even if and when they are badly behaving, accept their emotions, but look for an opening to take control. Say things like " I recognize your frustration." Or "let us find a positive conclusion to this problem“  Customer anger provides the opportunity for new relationship to begin with positive results. 5. Analytical customers :  Customers who are analytical tend to need facts and like to know that they are speaking with someone who really knows about the product and the company.  They usually take an objective approach to decision making and to problem solving.  They rarely show emotions and are not concerned with whether you like them or not. 6. Undecided customers :  Some people have difficulties in making decisions.  As they are seeking information from several sources , or  They just don’t want to take the jump, or  They regretted their choice in the past, or 7. The silent customers :  Be patient, make them feeling relaxed, give him a choice between a couples of things, this will help out get some ideas about his interests.  Watch the body language, while his verbal response may be the same to every item you show him, his face will tell you if you are on the right track. 8. Superior customers :  Some customers may give the impression that they are in some way superior.  It is important not to take this kind of attitude seriously.  Customers who show these characteristics can be frustrating to interact with.  They may be rude or may make condescending remarks.  In reality, this kind of person is usually very insecure and feels that they can somehow feel better if they put someone else down.  When dealing with this kind of customers you must recognize your own self-worth.  It is very tempting to try and compete with the customer and see who is better.  But this is very unproductive.  When possible use this attitude to your advantage, praise their accomplishment and importance.  By helping the customer see that he will be the winner in the end , the competition will be reduced.


REV Page

: 0 : 1.14-7


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

9. Talkative customers :  Although this kind of customers can be existing, they may be outgoing and may have interest stories to tell.  When dealing with them, approach them in positive and open manner, allow them to share their concerns or ask their questions.  Help them stay in the subject by asking them specific questions.  Show appreciation for their knowledge and abilities.  Work fast, use humor to keep the discussion focused.  It is sometimes hard to end the conversation with a talkative customer, use phrases like" I don’t want to take any more of your limited time…" or " I am sorry it took so long, I know you are delayed .." 10. Customers with special needs:  Be patient, listen attentively to customers with speech problems and resist the temptation to finish the sentence for them.  If he is on a wheelchair, sit down, if possible, so you can chat eye to eye.  Don’t touch the wheelchair, his crutches or cane, these are considered within the boundaries of personal space.  Has a hearing loss, always speak directly to the person.  Speak clearly and slowly facing the person.  Don’t be afraid to inquire politely "may I be in assistance…“  As always, special needs customers should be treated with respect.  Try to understand their questions and concerns and attempt to provide appropriate solutions. 11. The eternal complainer:  He does not like anything.  The service, the products, the prices and about everything else too.  Don’t let him discourage you; realize that this is part of his personality.  Avoid being defensive, let him talk.  Take the same steps you would take with any other customer to correct his complaint. 12. Rude customer:  All of us sometime come face to face with people who are arrogant, rude and totally self assured.  This might just be on the surface, most of the times these persons are lonely and insecure.  No matter how strong the urge to put them in their place is, don’t do it. Be nice and polite to them, they will not know how to react and eventually they will treat you the same way. 13. The demanding customer :  They will interrupt you when you are in the middle of a conversation with another customer and demand for your immediate attention.  Treat them with the same respect you would treat with another customer, but don’t give in to their demands.


REV Page

: 0 : 1.14-8


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

14. The flirt :  Flirts can be men or women  The entire time you are trying to help them; they keep making comments with double meanings.  As they do, they watch you carefully to see if you react to any.  Ignore their remarks and concentrate on your efforts of helping them with their sale.  After all the sooner they find what they are looking for the sooner they will leave.


REV Page

: 0 : 1.14-9


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Self Motivation It is a natural product of your desire to achieve something and your belief that you are capable to do it.  Empowering Emotions that Guide You or Facilitate Reaching Goals.  Be miserable or motivate yourself. Whatever has to be done, it’s always your choice.  Nothing great was ever achieved without enthusiasm.  Succeeding in life and business requires a strong intention to succeed.  Obstacles are things you see when you take your eyes off the goal

Ways to motivate your self  Imagine yourself in the future and you succeeded to accomplish your goals…. See how you will feel?  Listen to something motivational.  Read stories about successful people.  Find someone who succeeded at the same thing and find out how he did it.  Collect quotations that inspire you.

Greeting Scenario (CHECK-IN)  Make eye contact and greet the customer with a smile.  Good Morning (From 0001 till 1200) Good afternoon (After 1200 till Sunset) Good evening (from Sunset Till 2359)  Good morning Sir/Madam  May I have your ticket & passport please  May I have your booking Mr. ….. ( Address the customer by name )  How many pieces would you like to check?  May I kindly ask you to place your luggage, one at a time on the scale  Mr. ….., do you have any seating preferences  These are your luggage claim tickets  Mr./ Mrs. …. That will be your boarding pass. We will start security check at the gate 01 hour prior to departure & boarding will start 30 minutes prior to the departure time at gate number 5 & your seat number will be 25H. (Circular the seat, the gate number & ETD)  Kindly fill out this card & present it at the passport control  Here is your -------- lounge invitation, please note that the direction is shown on the back of the card (Tick the box for the appropriate lounge & circle the location)  Mr. / Mrs.……. , have a nice flight & thank you for choosing Egypt Air Note: In case of planned delay you must advise the customer at the counter about the new ETD Note: Inform Customer if flight is to be transit in Intermediate Station and how much time it will stay.


REV Page

: 0 :1.14-10


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Greeting Scenario (Departure Gate)    

Good morning/ … Afternoon/.. Evening Sir/Madam May I have your boarding pass please Would you kindly have a seat until we start boarding? Thank you & have a nice flight

Key Points to Remember       

Avoid obstacles by not creating them in the first place. Honestly is essential in Superior Quality Service. It is better to disappoint a customer with the truth than to satisfy him/her with a lie. Use restraint not retaliation when working with challenging customers. Make sure things are under control before you attempt to resolve a problem. Ask questions to determinate what is wrong. Maintain a good problem solving attitude regardless of where a problem is originated.  Respond immediately, the longer you wait the harder it will be to resolve the situation.


REV Page

: 0 :1.14-11


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: 0 :1.14-12

1.15



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Forms

REV Page

: 1 : 1.15-1



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: 1 : 1.15-2



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: 1 : 1.15-3


EGYPTAIR AIRLINES

Passenger Service


MSC/Stat-F-41

Commercial Sector


REV Page

: 1 : 1.15-4


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Msc/Stat-F-17


REV Page

: 1 : 1.15-5


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Msc/Stat-F-46


REV Page

: 1 : 1.15-6


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Msc/Stat-F-25


REV Page

: 1 : 1.15-7



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: 1 : 1.15-8



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: 1 : 1.15-9


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

Msc/Stat-F-54


REV Page

: 1 :1.15-10



EGYPTAIR AIRLINES

Passenger Service


Commercial Sector

REV Page

: 1 :1.15-11


EGYPTAIR AIRLINES

Passenger Service


Commercial Sector



REV Page

: 1 :1.15-12


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Traffic Manual Part (B) Chapter 2 Baggage Service


REV

:

0


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector



REV

:

0


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Table of Contents Chapter 2 Baggage Service 2.1 2.1.1

Categories of Baggage Definitions

2.1-1 2.1-1

2.2 2.2.1

Important Notification to the Passengers General

2.2-1 2.2-1

2.2.2

Handling Procedures

2.2-2

2.2.3

Instructions Of Handling

2.2-5

2.2.4

Security Check

2.2-6

2.2.5

Pooling Of Baggage

2.2-7

2.2.6

Checked Baggage

2.2-7

2.2.7

Tagging

2.2-8

2.2.8

Special Items May Be Carried In Passenger Bag

2.2-19

2.2.9

Dangerous Goods In Passenger Baggage

2.2-19

2.2.10

Hand Baggage Acceptance and Stowage

2.2-23

2.2.11

Dangerous Goods in Passengers Baggage

2.2-25

2.3 2.4 2.5 2.5.1

Excess Baggage Ticket Miscellaneous Charges Order (MCO) Irregularities Liability

2.3-1 2.4-1 2.5-1 2.5-1

2.5.2

Found Baggage (On Hand-OHD)

2.5-3

2.5.3

Theft, Pilferage & Fraudulent

2.5-7

2.5.4

Damaged Baggage

2.5-9

2.5.5

Missing Baggage

2.5-2

2.5.6

Register Found Property

2.5-11

2.5.7

Baggage Irregularity Codes

2.5-12

2.5.8

Baggage Claim Procedures Among Star Alliance Members

2.5-14

2.6

Forms


2.6-1

REV TOC

: :

1 1


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector



REV TOC

: :

0 2


EGYPTAIR AIRLINES

Baggage Service


2.1

Categories of Baggage

2.1.1

Definitions

Commercial Sector

Baggage Which is equivalent to the term “luggage” means such articles, effects and other personal property of passenger that are necessary or appropriate for wear, use, comfort or convenience in connection with his trip for which the passenger had purchased a ticket and which has been checked in accordance with applicable tariffs. Cabin- Baggage (Carry-On, Unchecked Baggage) Baggage of which the passenger retains custody. (Also known as hand baggage and/or unchecked). All passenger cabin baggage must be screened by the airport screening process in compliance with country or EGYPTAIR policies prior to boarding the aircraft. Any passenger refusing to have their cabin baggage screened shall be refused boarding the aircraft. Cabin baggage suitable for placing in closed overhead stowage or under the seat in front of the passenger provided the overall dimensions do not exceed 118cm and max weight of 8kgs. Baggage - Checked (Also known as registered) which is equivalent to registered luggage “means baggage of which the carrier takes sole custody and for which carrier has issued a baggage check and baggage identification tag. Checked baggage in excess of normal weight and size must be identified and communicated to Load Planner, baggage more than 23 KGS might be considered heavy, while more than 32 KGS is considered as exceeding the maximum weight limit a heavy bag tag must be affixed. (Weight restrictions may vary with each customer airline.) All checked baggage shall not exceed 32kgs per piece according to safety rules. Baggage - Block Seats Baggage which, because of its nature must be carried in the cabin of the aircraft and for which the passenger has a blocked seat. Baggage - Damaged Checked or unchecked articles physically damaged (handle missing, scratched, crushed or stained). Baggage - Interline Baggage to be carried over the routes of two or more connecting carriers participating in interline agreement. Baggage - Mishandled Checked baggage or articles which have been incorrectly tagged, loaded on the wrong flight, misplaced, or mishandled, or left behind. Edition: 2 Date: Jan 2011

REV Page

: :

0 2.1-1


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Baggage - Online baggage carried exclusively on one-airline routes (flights). Baggage - Pooled baggage present at check-in at the same time by two or more passengers (friends, families, groups, etc.) travelling on the same flight to a common destination or stopover, may be pooled. Such passengers are entitled to free baggage allowance equal to the combination of their free baggage allowance. Baggage - Transfer baggage arriving at a point on one flight and continuing its journey from there onto another flight within a defined time limit ,must be subject to appropriate security control. Dangerous Goods Articles or substances which are capable of posing a signification risk to health, safety or property when transported by air and which are classified as such in the IATA Dangerous Goods Regulations. Personal Articles Over and above the free baggage allowance, the following articles may be carried free of charge: An overcoat, wrap or blanket, an umbrella or walking stick, a small camera and a pair of binoculars; a reasonable amount of reading matter for the flight; a lady’s handbag or pocket book; infants food for consumption en-route and infants carrying basket. Duty-free Items The items to be carried free of charge in addition to the free allowance by the passenger himself, and not packed in either his checked or unchecked baggage except wheelchair. If it is taken at the gate:If small items are taken:No action required on the loadsheet because the weight of these items is included in normal passengers weight calculations (e.g., liquor, tobacco, perfume) If big items are taken:- Items should be loaded in compartments with minimal balance effect – with notifying the LP to be inserted in load plan/or load sheet - Big items must be loaded into the hold of the aircraft and accounted for in load control process as checked baggage. -Message indicating the position of these items should be sent to next station. Note: Refer to customer airlines operation manual or representative. Handling shall be done as per customer airlines requirement. Edition: 2 Date: Jan 2011

REV Page

: :

0 2.1-2


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Unaccompanied Baggage / Baggage Shipped As Cargo Baggage shipped as cargo between two points mentioned in passenger’s ticket and for which an airway bill is issued. 



 

In order to avoid complaints that they were given no alternative to paying the excess baggage charges, passengers who are embarrassed by excessive weight of their baggage, or have difficulty in paying the excess charges on departure, should be offered the unaccompanied baggage facility (air cargo). It must be made clear to the passenger that the charge will be calculated on the actual weight of the baggage shipped as cargo. No allowance can be made if the weight of accompanied baggage, as a result, is less than the free baggage allowance. It must be made clear to the passenger that such baggage will be cleared at cargo customs at point of origin. Unaccompanied baggage may be accepted as cargo provided it is carried between the same points (airports only) mentioned on passenger’s ticket and presented to the carrier before passenger’s departure time.

Unaccompanied Baggage / Baggage Shipped As Cargo Baggage shipped as cargo shall only contain personal wearing apparel and personal articles (including portable musical instruments, portable typewriters and portable equipment). baggage shipped as cargo shall not include machinery, machine or spare parts, money, securities, jewellery, watches, plate and plated wear, furs, film, cameras, tickets, documents, liquors, perfumes and article of house hold furnishing merchandise and salesman sample. Bag shall be securely locked and keys attached to the air waybill. The rate to be charged shall be not less than 50% of the normal under 45 KGs cargo rate, airport to airport. In the absence of a normal under 45kgs cargo rate of the under 100 KGs cargo fare rate.   



Provided that the passenger shall be charged not less than the charge for 10 KGs at such rate, the minimum charges, whichever is higher. The number of the tickets, the flight numbers and the dates of the services on which the passenger is travelling shall be endorsed in the airway bill. The passenger using this facility must make declaration of the contents of the baggage, complete all documents required for dispatch and costumes and be responsible for all additional charges for collection, delivery and customs. The passenger shall clear the baggage through customs personally or by his agent.


REV Page

: :

0 2.1-3


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Crew Baggage   

Crewmembers are responsible for checking, clearing their baggage at each stage of the journey, including customs clearance. They are issued special crew baggage labels attached to their own baggage. In wide-body aircraft crew baggage can be loaded in red colour ULD near door side.

Items Removed From a Passenger's Possession by Security Personnel Items removed as applicable:-



Items that have been removed from the possession of a passenger by security personnel are conditionally acceptable for carriage in the aircraft hold.  Duty free goods that require loading into the aircraft hold.  Other items removed from a passenger after the check-in process that require loading into the aircraft. In all cases of removed items (If not confiscated by authorities) this procedure to be followed: Identification label with destination must be attached  Captain should be briefed.  Remark required on loadsheet.  Should be stowed near adjacent to hold door Edition: 2 Date: Apr 2012

REV Page

: :

1 2.1-4


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Commercial Baggage Is the unaccompanied baggage which is loaded on the aircraft if there are enough space available in the cargo compartments, and is charged against a sum of money through issuance excess baggage tickets according to the applicable tariff (Load Planner must be notified to adjust load plan and/or Load sheet). Items removed from a passenger during check-in process Will be loaded into the aircraft hold, after advising Load Planner to adjust weight, and baggage tag / or Label must be affixed to indicate the final destination.

Courier Service  Courier Service is an operation whereby shipment tendered by one or more shippers is transported as the baggage of a courier passenger on board Egyptair service under normal passenger hold documentation;  This Standard refers to a person who is employed by a courier service Operator, travelling as a passenger or crewmember and checking in a courier consignment as hold baggage. Such baggage must be subject to screening.


REV Page

: :

0 2.1-5


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector



REV Page

: :

0 2.1-6


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

2.2

Important Notification to the Passengers

2.2.1

General

Counter staff may give the following advice to the passenger at check-in concerning the carriage of their baggage to avoid Damage so easily. Please ask passenger to:      

Always put your family name and your contact address on the outside, inside of your baggage. Also put your temporary address at your destination for example, the name, address and Tel of the hotel or place you are staying at, your next place of stopover. Lock your baggage. If the locks don’t work put a strong strap around it, to keep it from opening up and items from being lost. Remove all old destination tags after each flight. 5.To help in identifying your bag from others in baggage claim areas, put coloured tape or stickers on it that you will easily recognised. Items of value or important documents should be carried on your person briefcase.

Procedures At Station Of Origin     



All old baggage tags shall be removed from the passenger’s baggage before the new tag is attached. Write and/or ensure the flight number including airline designator and date, at the appropriate space. The strap tag shall be attached to the baggage before the baggage is removed from weighing scales The identification tag shall be stapled or fixed to the front cover of the passenger’s ticket in such a way that the destination remains visible. For interline baggage tags, the final destination and the transfer point(s) and the respective flight numbers/date shall be shown on the strap and transfer portions of the tag, from the top to bottom in the reverse order of the itinerary. When a passenger’s itinerary requires more transfer points than are available in interline baggage tag. Then a second interline tag is firmly attached to the lower transfer portion of the first tag so that the required number of additional transfer portions extend below the lower transfer portion of the first tag. The identification portion of the second tag shall be removed and destroyed. Make sure that the tag number of the second tag is amended to read the same as the first tag.

Procedures At Station Of Destination / Baggage Reconciliation (Baggage Claim Area)  

Checked baggage shall normally be delivered to the passenger against receipt of the baggage identification tag. At the certain stations, checked-baggage is picked up by the passengers from an automatic transporter and no check is made by the airlines.


REV Page

: :

0 2.2-1




EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Once passengers have completed claiming baggage in the baggage claim area, any unclaimed bags are promptly removed and transferred to a secure storage area.

2.2.2

Handling Procedures

Policy  

Passenger service staff is responsible for the handling of passenger’s baggage throughout, and staff must keep constant watch to ensure that baggage is always carefully handled and properly safeguarded. EGYPTAIR may occasionally reserve the right not to accept more than 20 KGS [44lbs] for economy class or 30 KGS [66 lbs.] for business class or 40 KGS [88lbs] for first class, per person for transportation on the same flight according to the class of service used. Due to weight restriction and/or space limitation in seasons such as: Teachers Haj Omrah

Procedures At Station Of Origin     



All old baggage tags shall be removed from the passenger’s baggage before the new tag is attached. Write / ensure the flight number including airline designator and date, at the appropriate space. The strap tag shall be attached to the baggage before the baggage is removed from weighing scales. The identification tag shall be stapled or fixed to the front cover of the passenger’s ticket in such a way that the destination remains visible. For interline baggage tags, the final destination and the transfer point(s) and the respective flight numbers/date shall be shown on the strap transfer portions of the tag, from the top to bottom in the reverse order of the itinerary. When a passenger’s itinerary requires more transfer points than are available in the interline baggage tag, we use a second interline tag and firmly attached to the cover transfer portion of the first one, so that the required number of additional transfer portions extend below the lower transfer portion of the firs tag. The identification portion of the second tag shall be removed and destroyed. Make sure that the tag number of the second tag is amended to read the same as the first tag.

Procedure At Station Of Destination / Baggage Reconciliation  

Checked baggage shall normally be delivered to the passenger against receipt of the baggage identification tag. At certain stations, the passengers pickup baggage from an automatic transporters and no check is made by the airline.


REV Page

: :

0 2.2-2


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Baggage Sorting Area. There is a separate section in the loading department, specialized and trained uniquely on Baggage Service. This section includes: Sorting Area Baggage Service at Terminal 1  Sorting Area Baggage Service at Terminal 2 (currently under constructions)  Sorting Area Baggage Service at Terminal 3 These sections are available for Transit Baggage Service and storage of baggage with a longer than 6 hours transit time.

Baggage Sorting Area In order to load the baggage at the right time into the BRS (Baggage Reconciliation System) of the connecting flight: Areas are assigned per time zones  This areas are clearly indicated against the wall  Records are kept of these bags, in a logbook and IT system with the data of the flight and the data of the flight out. Established where baggage may be held until forwarded; claimed or otherwise disposed of. Effective security measures are implemented to prevent unauthorized interference. Measures for Passenger and Bag Reconciliation. General Principal.

Egyptair ensure that checked baggage transported in the aircraft belongs to the passengers travelling on that fight. To be effective, passenger/baggage reconciliation procedures shall be spelled out for different categories of passengers, such as the following: Originating Passengers.

 Due attention shall be paid to standby or last or last minute seat filling and group check-in passengers;  Situations involving incentive voluntary or involuntary deplaning shall also be kept in view to ensure proper and complete passenger/baggage reconciliation at the originating station;  In high threat situations, it may be appropriate to have physical passenger/baggage reconciliation on the ramp, and refuse any baggage does not recognize by the passenger. Edition: 2 Date: Jan 2011

REV Page

: :

0 2.2-3


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

On-line, Transfer Passengers.

When Egyptair apply their security programme uniformly at all stations, passenger/baggage reconciliation for this category of passengers shall not be a problem. In case, however, an item of baggage gets separated from the passenger, it shall be subjected to additional security controls and an identification of the passenger and the circumstances of the separation shall be duly attempted. Interline Passengers.

This category of passengers needs special attention to ensure reconciliation with their checked baggage. The objective shall be not to interline checked baggage of an interline passenger unless the passenger has a confirmed reservation for the onward flight and unless the baggage of such interline passenger is matched by the onward carrier before transporting it on the aircraft. In case of high-risk Egyptair, it is advisable for the interline passenger to identify the baggage before it is transported. Unauthorized Disembarking Transit Passengers.

It is possible that some passengers may disembark at a station earlier than their destination and their baggage may get carried through. It is therefore important to keep track of the passengers so that in the event of such disembarkation, their checked baggage and the cabin baggage is retrieved. Practices involving baggage identification on the ramp as a method to ensure passenger/baggage reconciliation:  Conduct such identification at locations away from the aircraft;  Carefully supervised to guard against the possibility of substitution of hand baggage with checked baggage at the time of identification; Passenger/Baggage Reconciliation Procedures. On-line Transfer Checked Baggage Reconciliation.

For the transfer of checked between two flights of Egyptair, the transferring baggage will be loaded without further checking than it received at the originating point. However, where any passenger fails to transfer for any reason, the checked baggage of such a passenger must be located and off-loaded. Edition: 2 Date: Jan 2011

REV Page

: :

0 2.2-4


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Interlined Checked Baggage Reconciliation.

Checked baggage is not to be accepted for interlining between Egyptair and another carrier unless the passenger has checked in for onward carriage and:  The passenger has personally identified all items of checked baggage;  There is a positive match done between the tag number on the checked baggage and the baggage claim tag held by the passenger. Transit Services Baggage Reconciliation.

 The departure station needs to signal the airport of transit passenger. The minimum information required are name/ seat/ baggage details including the number of pieces and weight;  Where any transit passenger fails to re-board the flight for any reason during transit, the checked baggage must be off-loaded;  It is also essential that hand baggage and any other hand-carried items of the passenger be also removed from the aircraft before it departs from the transit airport. If applicable, all transit and transfer passengers movement and their cabin baggage shall be controlled to prevent unauthorized articles from being taken onboard an aircraft. In location where a transit or transfer passenger has had access to hold baggage or baggage collection areas, the passenger will need to be re-screened before re-boarding or having any contact with other screened passengers. Transit and transfer passengers must not be able to mix with unscreened passengers.

2.2.3

Instructions Of Handling       



Baggage can be accepted for handling on the day the passenger travels and the passenger's ticket must be submitted at the same time. Staff must be instructed to report immediately to a senior Officer, any damage to baggage caused or discovered during handling. Porters must not be allowed to carry too much at one time, any item dropped may result in damage. Baggage must always be kept the right way up. When a piece of baggage has two handles, use them both, never lift it up by one handle. Before loading American type grips, tie both handles together. Baggage, which looks fragile, must receive special care, trunks or cases not to be dragged or dropped on their corners, or thrown from porter to another. If baggage remains in the open, exposed to wet weather or hot sun, it must be covered to protect it.


REV Page

: :

0 2.2-5

2.2.4


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Security Check

General 

   

According to local authority instructions at Cairo Airport and EGYPTAIRSecurity Regulations, weighed baggage shall be securely checked before being loaded in baggage compartment of an aircraft or carried with passengers in cabin,(Refer to security manual) or as per customer airlines requirement. Unchecked baggage will be checked at departure gates by local airport security and/or EGYPTAIR security. Station Managers have to adhere to instructions given by local airport security in their stations. Passengers should be advised to pack such items into their checked baggage in order to avoid confiscation. All passengers and their cabin baggage shall be screened prior to being permitted to board the aircraft.

Procedure Whenever security items and/ or dangerous items found to be carried as hand baggage or on ones custody, these articles must be taken from the passengers and shall be dealt with as checked baggage. They must be loaded in the aircraft holds. The following action should be taken:  Ask the security checker to ensure that a firearm is not loaded before accepting it for carriage. If undeclared weapon are discovered to report to management.  Attach a baggage tag to each piece and give the identification portion to the passenger.  Make a list for items taken from the passengers in duplicate. The list shall include type of item taken, name of passenger and destination. One copy to be sent to destination and the other for station file.  Place all items for the same destination in a collector sack or carton box, mark it with the proper destination and load it in aircraft hold in door area with load to same destination and send appropriate telexes.  If it is a Customer Airlines passenger a report must be submitted to the applicable Customer Airlines without delay.  Tell the passenger(s) to claim his property at destination together with any checked baggage.  Do not deliver such items to crewmembers.  Include a warning in load message to this effect to intermediate and destination stations e.g., SEC 2/1 meaning one-piece containing security items loaded in compartment 2.  Station managers should establish local procedures for collection and delivery of such items from/to owners in accordance with local regulations.  Station managers shall make it a point of advising passengers that carrier cannot be held legally responsible for any loss or damage to such confiscated items.  At destination, firearms must not be returned to the passenger at aircraft side or in arrival gate area. The appropriate authority e.g., police or customs must Edition: 2 Date: Jan 2011

REV Page

: :

0 2.2-6


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

be informed and should arrange to be in attendance when the firearms are returned to passenger in the baggage claim area.

2.2.5

Pooling Of Baggage 

 

Where two or more passengers, travelling as one party to a common destination / same point of stopover by the same flight, present themselves and their baggage for travelling at the same time and place. They shall be permitted a total free baggage allowance equal to the combination of their individual free baggage allowances. Passengers in possession of GEBA may not pool their baggage with other passengers. Pooling only applies to the free allowance. This means that baggage should be checked in for each passenger individually, except for family groups. Passengers should be discouraged from accepting other passenger’s bags for check-in. Pooling is for use with small groups of passengers genuinely travelling together.

2.2.6

Checked Baggage

Acceptance 

 

All checked baggage must be properly packed in suitcases or similar containers and inspected for signs of substance leakage at the check-in counter prior to acceptance to ensure safe carriage with ordinary care in handling. (If it is a Customer Airlines passenger a notification is made immediately to applicable Customer Airlines. ) EGYPTAIR has the right but not the obligation to verify the contents of the checked baggage in the presence of the passenger except diplomatic baggage.

Articles unacceptable as checked baggage The passenger shall not include in his baggage:  Articles, which do not constitute baggage as defined in Definition of baggage, mentioned before.  Articles which are likely to endanger the aircraft; persons or property on board the aircraft, including explosives; compressed gases; corrosives; Oxidizing; radio active or Magnetized materials, materials that are ignited; poisonous; offensive or irritating substances [other than liquids in the passenger's unchecked baggage for his use in the course of the journey].  Articles that the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, to or over.  Articles, which are unsuitable for carriage by reason of their weight, size or character.  Live animals, except that dogs, cats household birds and other pets will be accepted for carriage subject to the provision of the this manual.


REV Page

: :

0 2.2-7


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Articles That May Be Refused    

EGYPTAIR may refuse carriage, as baggage, of such items mentioned before as are prohibited from carriage as baggage and may refuse further carriage of any such items on discovery thereof. EGYPTAIR may refuse to carry, as baggage, any item because of its size, shape, weight or character. Unless advance arrangements for its carriage have been made with EGYPTAIR, it may carry on later flight baggage, which is in excess of the applicable free allowance. EGYPTAIR may refuse to accept baggage as checked baggage unless it is properly packed in suitcases or other suitable containers to ensure safe carriage with ordinary care in handling.

Right Of Search For reasons of safety and security, EGYPTAIR may request the passenger to permit a search to be made of his or her person and his or her baggage, and may search or have searched the passengers baggage in his or her absence, if the passenger is not available, for the purpose of determining whether he or she is in possession of or whether his or her baggage contains any item described before, or not permitted with passengers or any arms or munitions which have not been presented to EGYPTAIR. As was mentioned above, if the passenger is unwilling to comply with such request EGYPTAIR may refuse to carry the passenger or baggage.

2.2.7

Tagging

General For each piece of checked baggage, a baggage tag [strap tag and identification tag] must be issued. Carriers performing ground handling for EGYPTAIR shall be permitted to use their own baggage tags for tagging baggage belonging to EGYPTAIR passengers. The passenger service personnel are fully responsible for correct tagging, so they have to adhere to the following:  Use heavy carry on, grease similar marking pencil for all entries on baggage tags, showing flight number date, passenger name if required.  Keep entries clear and legible.  If tags with pre-printed destination are not available, use blank tags and enter the destination in IATA three letters code on the strap tag and spell in full the identification tag.  Report immediately to senior staff damage to labels caused or discovered during handling, so that a new label may be fixed, immediate action may prevent cases of mishandled load.  Ensure that the destination shown on the baggage tag corresponds with the destination to which the baggage had been checked. Confirm destination to the passenger while stapling the identification tag to his ticket.  Fragile or perishable articles, money, jewellery, silverware, negotiable papers, securities or other valuables, business documents or samples, will not be accepted as checked baggage.


REV Page

: :

0 2.2-8


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Types Of Tags A.

Point to point baggage tag

Consists of two portions: 



Strap tag to be attached to checked baggage showing the destination to which the baggage has been tagged. Identification tag to be attached to the front cover of the passenger's ticket showing baggage destination. Self-adhesive stub to be fixed on the bag for identification in case of label fill down or missing for any reason. N.B EGYPTAIR issues point to point baggage tag in different colours for same/different destinations.

B.

IATA Interline baggage Tag



When through journey involves a transfer use interlines baggage tag, which consists of two portions: 1. Strap tag final destination, transferring points specified as per passenger route shown on his ticket on OK or RQ basis only. Provided that the duration between time of arrival and departure in the transport point is not more than 24 hours, together with two letters code of carrier, flight number and date. 2. Identification tag to be detached and attached to the front cover of the passenger's ticket C.

Limited Release TAG

Consists of: 1. Strap tag and transfer stub 2. Passenger’s identification claim/portion it is a special tag used for the following:  Fragile.  Perishable.  Lack of name label.  Late check-in.  Received damaged [insert mark on the damaged part at the back of the label].  Not admissible in cabin.  Over size. D.

Star Priority Tag When Attaching Priority label the word "PRORITY 'must be clearly recognizable on the bag tag to help and assist all Baggage Service staff ,especially in the baggage area and in baggage containers


REV Page

: :

0 2.2-9



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.2-10



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.2-11



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

0 2.2-12



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.2-13



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.2-14



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.2-15



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.2-16



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.2-17


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Passenger’s identification claims may attach and given by chick-in staff to passenger during check-in process.

When Attaching Priority label the word "PRORITY 'must be clearly recognizable on the bag tag to help and assist all Baggage Service staff, especially in the baggage area and in baggage containers


REV Page

: :

0 2.2-18

2.2.8


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Special Items May Be Carried In Passenger Bag

The following items may be included in the passenger baggage and carried according to the following instructions:  Medical and toilet articles, which are necessary or appropriate during the journey such as hairspray perfumes and medicines containing alcohol. These may be carried in hold or cabin baggage when the total net capacity of all packages used by the passenger for these articles does not exceed 2 KGS and the net capacity of each single package does not exceed 1/2 kg.  Dry ice in quantities not exceeding 2.5 Kgs per passenger used to pack perishables as carry-on baggage only.  Alcoholic beverages.  Personal smoking materials carried by the person, including gas lighters containing liquid petroleum gas, but excluding lighters with flammable liquid  Small oxygen cylinders for medical use and small carbon dioxide gas cylinders worn by passengers for the operation of mechanical limbs.  An electronic cigarette/cigar or "e-cigarette/cigar" is a battery-powered device that provides inhaled doses of nicotine by heating a nicotine chemical solution into a vapour. It is an alternative to smoked tobacco products, such as cigarettes, cigars, or pipes. In addition to nicotine delivery, this vapour also provides a flavour and physical sensation similar to that of inhaled tobacco smoke, while no tobacco, smoke, or combustion is actually involved in its operation. An electronic cigarette/cigar usually takes the form of some manner of elongated tube, though many are designed to resemble the outward appearance of traditional smoking products, like cigarettes, cigars, and pipes. A common design is also the "pen-style", so named for its visual resemblance to a ballpoint pen. Most electronic cigarettes/cigars are reusable devices with replaceable and refillable parts. A number of disposable electronic cigarettes/cigars have also been developed. Permitted for carriage as carryon baggage or one`s person only. NOT permitted in checked baggage or allowed to be used on board at any time.

2.2.9

Dangerous Goods In Passenger Baggage

Restrictions For Acceptance Of Baggage Dangerous goods are items which are dangerous or may cause damage to aircraft or other load, and shall not be carried as, within, or as part of passengers baggage without the consent of any prior arrangement with EGYPTAIR except as outlined in the procedure hereafter: According to the “general conditions of carriage” and the “IATA” dangerous goods regulation the following items are absolutely forbidden for carriage as checked or unchecked baggage both by passenger and crew, since these articles are dangerous for flight safety:  Compressed gasses (flammable, non-flammable and poisonous), such as camping gas and aerosols.  Corrosives (such as acids, alkalis, wet cell batteries etc.) Edition: 2 Date: Apr 2012

REV Page

: :

1 2.2-19

  


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Explosives, ammunitions, fireworks and flares. Etiologic agents (chemical reagent). Flammable liquids and solids (such as lighter or heating fuels, matches and articles which are easily ignited, paints and thinner). Irritating materials. Knives, daggers, swords, djambia. Oxidising materials (such as bleaching powder and peroxides). Poisons. Radioactive materials. Miscellaneous dangerous goods (such as mercury, noxious materials, Magnetized material or offensive material). Brief cases and attached cases with installed alarm devices, or incorporate lithium batteries and/ or pyrotechnic material. Electro shock weapons (e.g. Tasers) containing dangerous goods such as explosives, compressed gases, lithium batteries, etc. are forbidden in carry-on baggage or checked baggage or on the person.

       

Procedure    

Dangerous goods notice to passengers shall be clearly displayed at check-in and sales counters.(as now Electronic Tickets used) Notices ,sufficient in number and prominently displayed ,in areas of an airport utilised for passenger ticketing, check-in, boarding and gates Check-in agent shall ask the passenger whether he is carrying dangerous goods in his baggage or not. Therefore, whenever a passenger makes a question or declares the carriage of such articles, or when there is a reason to believe that his baggage contained such articles, the “IATA dangerous goods regulations” shall be consulted.

If leakage of dangerous goods is found, such baggage and/or equipment is prevented from release for loading into the aircraft and a notification is made to the applicable authority and customer airline.



Dangerous Goods in Passengers Baggage Any article not confirming with packing requirements and / or permissible quantities shall be offloaded. The Following Articles May Be Carried: 

   

Non-radioactive medicinal or toilet articles (including aerosols). The total net quantity of all such articles carried by each passenger or crewmember does not exceed 2kgs (4.4 LB) or 2 lt. (2qt), and the net quantity of each single article does not exceed 0.5 kg or 0.5L (1lb or 1pt). The term “medicinal or toilet articles” is intended to include such items as hair sprays, perfumes, colognes and medicines containing alcohol. Small carbon dioxide gas cylinders worn for the operation of mechanical limbs. Also spare cylinders of a similar size if required to ensure an adequate supply for the duration of the journey. Radioscopic cardiac pacemakers or other devices, including those powered by lithium batteries. Implanted into a person, or radio-pharmaceuticals contained within the body of a person as the result of medical treatment. One small medical or clinical thermometer which contains mercury, for personal use, when in its protective case.


REV Page

: :

1 2.2-20






EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

In carry-on baggage, carbon dioxide, solid (dry ice) in quantities not exceeding 2.5kgs(4.4lbs) per person when used to pack perishables not subject to these regulation, provided the package permits the release of carbon dioxide gas. Safety matches or a lighter with fuel/fluid fully absorbed in a solid and intended for use by an individual when carried on ones custody. However, lighters with a flammable liquid reservoir containing unabsorbed liquid fuel (other than liquefied gas), lighter fuel and lighter refills are not permitted on ones.

Custody either in checked or carry-on baggage: Note:  “Strike anywhere” matches are forbidden for air transport.  “Blue flame” or “Cigar” lighters are not permitted on one’s person, carryon or checked baggage  

 

Alcoholic beverages, not exceeding 70% alcohol by volume, when packed in receptacles of less than 5 litres. Hair curlers containing hydrocarbon gas, no more than one per passenger or crewmember, provided that the safety cover is securely fitted over the heating element. These hair curlers must not be used on board the aircraft at any time. Gas refills for such curlers are not permitted in checked or carry-on baggage. Disabling devices such as mace, pepper spray, etc. containing an irritant or incapacitating substance are prohibited on the person, in checked and carryon baggage. Security-type attaché cases, cash boxes, cash bags, etc. incorporating dangerous goods, such as lithium batteries and/or pyrotechnic material, are totally forbidden.

Goods Acceptable with Operator Approval as Carry-on Baggage Only  Lithium ion batteries exceeding a watt-hour rating of 100 Wh but not exceeding 160 Wh may be carried as spare batteries in carry on baggage, or in equipment in either checked or carry on baggage. No more than two individually protected spare batteries per person may be carried. Goods Acceptable without the Operator's Approval  Portable electronic devices (watches, calculating machines, cameras, cellular phones, lap-top computers, camcorders, etc.) containing lithium metal or lithium ion cells or batteries when carried by passengers or crew for personal use, which should be carried in carry-on baggage. Spare batteries must be individually protected to prevent short circuits by placement in the original retail packaging or by otherwise insulating terminals, e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch, and carried in carry-on baggage only. In addition, each installed or spare battery must not exceed the following: (a) For lithium metal or lithium alloy batteries, a lithium content of not more than 2 g; or (b) For lithium ion batteries, a watt-hour rating of not more than 100 Wh.


REV Page

: :

1 2.2-21


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

(c) Over Sized / Overweight Hand Baggage 

    

Staff at departure lounge entrance gates should send passengers carrying oversized hand baggage to check-in counter. Note: *The overall dimensions do not exceed 118cm and max weight of 8kgs, or as specified by Customer airlines baggage policy. Staff at the boarding gate should inform passengers with oversized hand baggage to surrender it after taking any valuable, documents, money, passports, health documents etc. Baggage uplifted should be tagged to destination with limited release tag. Load Planner must be informed to adjust Baggage weight Write destination very clearly and let the passengers sign the limited release tag before it is attached to bag. Hand the passenger copy of the limited release tag. Make sure that all hand baggage collected at the boarding gate is loaded in the aircraft hold. If the collected baggage is mixed load for different stations, send telex message to en-route stations and final destination informing them with the number of pieces for each destination.


REV Page

: :

0 2.2-22

  


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Staff at the aircraft door will apply the same procedure if the baggage was discovered there. The above procedure will include baby strollers and baby pushchairs, which should be collected either at the check-in counter, the boarding gate or the aircraft step and loaded in the bulk holds. For Customer airline(s) passenger’s cabin baggage policy must be followed as specified in Customer airline(s) procedures and /or instructions.

2.2.10

Hand Baggage Acceptance and Stowage

General  

passengers may carry a maximum of two pieces of unchecked baggage for F/C and C/C and maximum one piece for Y/C (see table next page ), plus duty free purchases into the passenger cabin subject to the following conditions: 1. The passenger retains charge of the article. 2. The cabin baggage must be stowed in the overhead locker or placed on the floor in front or under the passenger’s seat. 3. The weight of cabin baggage must not exceed 8 kg per passenger, and no item should not exceed 118 cm. Note:-



 



If a passenger is discovered with additional unchecked baggage, then, ask him to show the passenger coupon for comparison with the actual unchecked baggage weight. Any excess baggage charge involved should be collected from passenger before boarding (LOAD PLANNER must be informed to adjust weight) Each piece of baggage for carriage in the cabin shall be labelled with the cabin tag to control all cabins baggage. Cabin tags must, in all circumstances, be attached to the unchecked baggage by the check-in staff and not by the passenger. For security and customer service reasons, cabin baggage tags must not be given to passengers on request. When the passenger carries more than two pieces of unchecked baggage to passenger cabin, EGYPTAIR staff shall collect the extra handbags and issues a “limited release tag”. It is the passenger’s responsibility to carry cabin baggage to and from aircraft, however, alert assistance shall be extended to: 1. 2. 3. 4. 5. 6.


Passengers carrying babies. Sick, old or infirm passengers. Diplomatic couriers. AVI: Live Animal (dogs /cats / birds / etc.) Bulky baggage accepted on board with the passenger as bulky or fragile with excess weight. Diplomatic baggage accepted on board with the courier.

REV Page

: :

0 2.2-23


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Carriage Of “Zamzam” Holy Water A.

Carriage as unchecked baggage: -

   


“ZAMZAM” holy water carriage will be restricted to one tight sealed container of 05liters/kegs. Each passenger. The container of 05 litres/kegs will be carried in the aircraft cabin as hand baggage free of charge provided that it does not exceed the dimensions of the hand baggage The container should be leak-proof and tight sealed with vacuum to allow for decompression. The total amount carried per passenger should not exceed 05kgs. (Holy water)

REV Page

: :

1 2.2-24

2.2.11


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Dangerous Goods in Passengers Baggage

 Fuel cells amended such that spares containing flammable liquids, flammable gases, corrosive substances, hydrogen in metal hydride may be in either checked or carry on baggage. Spare fuel cell cartridges containing water reactive substances must be carried either on the person or in carry on baggage.  Energy efficient light bulbs when in retail packaging permitted in checked or carry on baggage.  Security type attaché cases, such boxes etc. to be carried as checked baggage only, subject to any pyrotechnic being excluded from Class 1, any lithium batteries not exceeding the section II limits of the various lithium battery packing instructions and any gas receptacles fitted (e.g. to expel dye or ink) not exceeding 50ml capacity.  Mobility aids:  Clarified that “mobility aid” is for use by passenger whose mobility is restricted by either a disability, their health or age, or a temporary mobility problem (e.g. broken leg);  Must be carried such that unintentional activation, and damage by the movement of baggage, cargo etc. are prevented;  Mobility aids powered by lithium batteries are not accepted in MS flights. (Refer for customer airline instructions for acceptance procedures).

Lithium Ion Batteries  Lithium ion batteries exceeding a watt-hour rating of 100 Wh but not exceeding 160 Wh may be carried as spare batteries in carry on baggage, or in equipment in either checked or carry on baggage.  No more than two individually protected spare batteries per person may be carried.


REV Page

: :

1 2.2-25


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

General Instructions baggage in excess of the checked baggage allowance shall be charged per KGs. Charges apply to the highest normal direct adult One way y/class fare:   



In effect on the date of issuance of the excess baggage ticket. In the direction of travel. From the point for which the checked baggage allowance is exceeded to the first point at which the baggage is collected (excluding any transfer point(s) where a passenger must collect his/her baggage because of imposed regulations/requirements, e.g. for customs clearance, change of airport). For travel between area 2 and area 3 the routing flown by the passenger determines the application of the above. The excess baggage charge per kilogram is 1.5% of the highest normal direct adult one way y-class fare. All excess baggage must be assessed and charged for, prior to boarding.

At EGYPTAIR’S options, excess weight charges can be paid for the entire journey to final destination, or to the next point of stopover or transfer, in which event when carriage is resumed, excess weight will be payable from. Special excess baggage charges: Some Customers carry Special Baggage in excess of the checked Baggage free allowance ,that exceeds the standard dimensions for baggage or the weight of the free Baggage allowance:1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22.

Ammunition Archery Equipment Bike Bike-Tandem Bulk Baggage Cabin Baggage in seat firearms Fishing Equipment Golf Equipment Hang gliders Kayaks Kite Pets as Checked Baggage(AVIH) Pets in Cabin Scuba Equipment Service Animals (Seeing Eye Dog/Hearing Aid Dog) Skis/Snowboard Small Surfboard less than 2m/Wakeboard Surfboard/Windsurfer Wet Cell Batteries Wheelchair non powered(Manual power) Wheelchair with Dry Cell Batteries


REV Page

: :

1 2.2-26


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Sports equipments are divided into three categories:  

Small up to 15 KGS and / or 1.40m Medium 15 KGS – 30 KGS and / or 1.40 – 2m Large over 30 KGS and / or over 2 m All sports Equipments that exceed the three above mentioned categories Normal excess baggage fee will be charged All baggage items that are not listed will be charged according to their weight and / or size in the respective category.

NOTE:- Before accepting any special baggage check your STAR ALLIANCE REFERENCE GUIDE (for MS policy) to check for every item about: If it is within baggage allowance or not.  If it is inter-lineball If special packaging is required 1. Ammunition Ammunition for sporting purpose can only be accepted for carriage as checked Baggage provided that     

 

Packaging, marking and documentation fully comply with IATA DGR requirements (packed in strong outside container made of wood, metal or fiberboard. It must protected against shock Should be added to NOTOC. DGR ID (1.4S) should be used for cartridge and FAM for firearm. Max 5kgs per passenger any weight in excess of 5kgs must be shipped as cargo EGYPTAIR security officers should be informed before acceptance. Telex should be sent to arrival station with all details:  Flight number / arrival date / passenger name / description  Tag number / Position on A/C.

TCI for firearms and ammunition is allowed for International/International flights, provided telex is sent to the intermediate point. TCI for firearms and ammunition is not allowed International/Domestic flights


REV Page

: :

for

1 2.2-27


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Archery Equipment (small) Archery is the practice of using to shoot arrows equipment: Bows  Arrows  Bow String  Protective Equipment  Release Aids

2.

BIKE –(Bicycle) (Medium)

Should normally be sent as cargo, but they may be accepted as baggage provided the front wheel is taken off and fastened to the centre of the bicycle, tyres must be flat, pedals removed or fixed inwards all easily breakable parts must be dismounted

3.

Bike-Tandem (Medium) Is a form of bicycle designed to be ridden by more than one person (two or three) It must be checked as cargo.


REV Page

: :

0 2.2-28


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

4. BULK baggage (Large) Should normally be checked as cargo 5. CABIN baggage ON SEAT(CBBG) When a passenger requires the use of a seat(s) in the passenger cabin for baggage,  Either to issue an excess baggage ticket in accordance with Resolution 742a, OR  To issue a separate passenger ticket covering carriage of the passenger in the normal manner.  Issue a second ticket for accompanying baggage according to standard procedure Extra Seat for Passenger Comfort (EXST) When the passenger requires the use of an additional seat(s) for comfort, the additional charge, if any, shall be included on the passenger's ticket additional charge as described in Resolution 720a Attachment "A". 6.

Fire Arms

A.

Sporting Firearms (Medium)

Consisting of not more than:     

One rifle containing not more than 2 rifles, 5 KG (10lbs.) of ammunition, 1 shooting mat, noise suppresser and small rifle tools, or Two shooting gun and two shooting gun cases, or One pistol case containing not more than 5 pistols 5 KG (10lbs.) of ammunition, noise suppresses, 1 pistol telescope small pistol tools. Allowance for more than one passenger must not be combined in one or more package. Any excess weight than the above mentioned quantity should be shipped with an airway bill as cargo.

N.B  

1. Edition: 2 Date: Jan 2011

Acceptability of such firearms shall be subject to the carrier's conditions or as per customer airlines requirement. Firearms and ammunitions for sporting purposes can only be accepted for carriage as checked baggage provided that: Must be declared to the customs authorities. REV Page

: :

0 2.2-29

2. 3.

B.


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Must be unloaded and enclosed in cover or case. Safety cartridges may be accepted as checked baggage provided they comply fully with the packaging, marking and documentation requirements of the IATA dangerous goods that it will not be broken or accidentally opened, nor become defective or insecure whilst in transit. Contents shall be packed so as to prevent movement. Maximum weight per passenger shall be restricted to 5 KGS (dangerous goods’ regulation manual ID class 1.4 s) Max 5 KGS per passenger any weight in excess of 5kgs must be shipped as cargo. Undeclared weapons discovered in checked baggage

   

Weapons should be removed from the normal baggage process Security should be notified Security must notify both police and customs authorities To secure weapon arrival (Refer security manual)

Note: Refer to customer airlines operation manual or representative. Handling shall be done as per customer airlines requirement. 7. Fishing Equipment Angling equipment (small) Packing recommended must be checked into the hold due to the length of the rod or pole.

8. Golf Equipment (Small) Special charge for golfing equipment contained in not more than one golf bag and including one pair of golf shoes is available provided that:   


The charge shall be equal to the applicable charge for 06 KGS of excess baggage. Such charge shall only be assessed when the above articles are not included in the normal free baggage allowance for the class of service paid. When the above articles are included in the free baggage allowance, any overweight resulting from such inclusion shall be assessed at the above special charge or the normal baggage charge whichever is less. If the weight of the golfing equipment, not included in the normal free baggage allowance, exceeds 15 Kg, the first 15 Kg, will be assessed at the special charge of 06 Kg, and each Kilogram in excess thereof will be assessed at the regular excess baggage charge. REV Page

: :

0 2.2-30


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

9. Hang Gliders (Large) It is an air sport in which a pilot flies an unpowered and light f00t-launchable glider Instruments used: Variometer: To measure the sensitive vertical speed indicator  Radio: To communicate with other pilot in air  GPS: (Global positioning system).

10. KAYAKS (Canoe) (large) A Kayak is type of small boat can be folded; it is made of plastic, wood or fibreglass, with double-bladed paddle. It must be checked as cargo.


REV Page

: :

0 2.2-31


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

11. KITE (Bulk) KITE consists of one or more spars to which a paper or fabric sail is attached. Classic KITE use bamboo MAX weight 30kgs and must be checked into the hold.

12. Pets as checked Baggage (live animals)  AVIH Checked in hold leakage proof/escape proof according to IATA LAR Cage must be large enough that the animal can stand  Pets Checked in cabin Pet plus cage not more than 5kgs  Service animals.

1. 2.

AVIH PETC

Live Animals Dogs, cats, household birds and other pets, when properly crated and accompanied by valid health and vaccination certificates, entry permits and other documents required by countries of entry or transit will be accepted for carriage, subject to EGYPTAIR regulations. The weight of accompanied pets including the weight of containers and food carried shall not be included in the free baggage allowance of the passenger but shall be charged to and paid by the passenger at the rate applicable to excess baggage.   


Acceptance for carriage of pets is subject to the condition that passenger assumes full responsibility for such pet. EGYPTAIR shall not be liable for injury to or loss, delay, sickness or death of such pets or in the event that it is refused entry into or passage through any country, state or territory. Animals which are not accompanied by a passenger or which are of unusual size and nature may only by carried as cargo. REV Page

: :

0 2.2-32

      


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

NOTE: Transportation of live animals (Lap dogs - cats or birds) in the passenger cabin is permitted if, in addition to the above conditions, the total weight of animal and container does not exceed 5 kg (45x35x2O cm. container measurements). Cats and dogs are allowed in the United Kingdom/south Africa only as freight in the aircraft hold. Some kinds of dogs have breathing difficulties, bulldogs, boxers, Pekinese, and passengers accompanying such dogs should be warned of this danger. Passengers should be permitted to take the pet off the aircraft (if a local regulation of country permits) for cleaning, feeding, drinking and exercises Passengers should be advised to carry sufficient food for their pets for the journey. The pet will not be accepted up to the final destination as checked baggage if no reservation for the pet has been made for the connecting flight of another carrier. The pet must remain in the container while in the aircraft cabin. PETC carriage to be limited to one animal per container, on container per passenger and tow containers per compartment.

13. SCUBA Equipment (Aqua Lung Cylinders) (medium) It is the sport of swimming under water while using the SCUBA (Self – Contained Under ward breathing Apparatus) carrying a source of breathing Gas (usually compressed Air) Cylinders for under water sporting purposes may be accepted as checked baggage provided they conform with the requirements set out below. These cylinders are normally manufactured under government licence and regulations stipulate that they should be tested every four years. They must not be accepted for carriage unless they bear the following information stamped on the neck:  Manufacturer Initials.  Testing Date (valid up to 4 years).  Tested Pressure in LBS. per Sq. Inch.  Working Pressure in LBS. per Sq. Inch. The cylinders must be stowed in the cargo holds and must not be accessible to passengers during flight.


REV Page

: :

0 2.2-33


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

14. Service animals (Guiding Dogs) Seeing eye-dogs accompanying blind, and hearing dogs trained to assist deaf passengers are carried free of charge and may be accepted in the passenger cabin when properly harnessed and not occupying a seat, subject to prior arrangements being made with EGYPTAIR. Such dogs should be accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit

15. Skis, Snowboard (Small) Special snow ski excess baggage rates are available for the carriage of ski equipment consisting of one pair of snow skies, one pair of ski poles and/or one pair of ski boots. The special rate per set of skiing equipment is equal to 3 Kgs of the applicable excess baggage rate. Only one set of snow ski equipment per passenger may be carried at such special rate. The charge is only assessed if the snow equipment is not included in the normal free baggage allowance, any over-weight resulting from such inclusion shall be assessed at above special rate or at the normal excess baggage rate, whichever is less.

16. Small-surfboard less than 2 meters (medium) It is a long, buoyant (which can slip on water) decks used in the sport of surfing MAX weight 30kgs.


REV Page

: :

0 2.2-34


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

17. Surfboard – Windsurf (Large) Wind surfboard over 2 meters MAX weight over 30 kg.

18.

Wheelchair 

EGYPTAIR shall endeavor to make available wheelchairs at all stations, wheelchairs for embarking, disembarking purposes and within airport facilities, before departure, during intermediate stops and on arrival.  EGYPTAIR shall endeavor not to restrict the movement of incapacitated passenger within the airport.  Passenger travelling with their own folding wheelchair or assistance device may request it to be carried in the passenger cabin where storage facilities are available. Such requests will be handled on a (first come first served) basis. Where such facilities do not exist, the wheelchair or assistant device will be loaded in the bag hold where it is easily accessible for timely return to the passenger.  Passengers, who are intending to check-in their own wheelchair, will be given the option of using EGYPTAIR wheelchairs. If the passengers prefer to use their own wheelchairs within the airport, they should be permitted to use it up to the aircraft door.  The check-in agent shall inform load planner to account number / weight of any wheelchair in the load control process. Acceptance

Passengers travelling on wheelchairs will be accepted for travel on EGYPTAIR flights without escorts. Only passengers who need care during the trip must have escorts. Wheelchairs will be accepted for carriage free of charge either in the passenger cabin or the aircraft’s holds. A. Categories 

WCHR (R FOR RAMP)

Passenger can, ascend/descend steps and make own way to/from cabin seat requires wheelchair for distance to/from aircraft (across ramp, finger dock or mobile lounge as applicable).  WCHS ( S FOR STEPS) Passenger cannot ascend/descend steps, but able to make own way to/from cabin seat, requires wheelchair for distance to/from aircraft or mobile lounge must be carried up/down steps.  WCHC (C FOR CABIN SEAT) Passenger completely immobile requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat. In addition to the above codes and definitions of wheelchair passengers (WCHR,S,C), the following wheelchair equipment codes and definitions may be used. Edition: 2 Date: Jan 2011

REV Page

: :

0 2.2-35


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

 WCBD (with dry cell battery) Accepted in the hold providing the battery is disconnected and Attached to the wheelchair and the terminals are insulated to prevent Short circuit. For Customer Airlines passenger to follow procedures for the acceptance and handling of battery operated mobility aids as provided in the Customer Airlines manual.

 WCBW (Wet cell battery/ Battery-Operated Mobil aid) As EGYPTAIR’s company policy WCBW is not accepted as checked baggage. For Customer airline (s) passengers WCBW policy must be followed as specified in Customer airline(s) procedures instructions.



WCMP (Manual Power.)

B. Handling Passengers on wheelchairs will board the aircraft before other passengers. Special services will be rendered to such passengers from passenger service in station of embarkation, station en-route, and station of destination. Cabin attendants should be advised before boarding passengers about the number of passengers on wheelchairs on the flight and their allocated seats.


REV Page

: :

0 2.2-36


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

19. Falcons Policy: Falcons can exceptionally be accepted in passenger cabin, at certain occasions and at owners’ risk, provided the following restrictions and requirements are complied with.

Conditions Of Carriage 

The falcons must be accompanied by all relevant and valid health certificates, entry permits and any documents required by countries of departure, entry or transit. This is the responsibility of passenger Please refer to the T.I.M for these requirements.  Advance arrangements are required whenever reservations are requested for the carriage of falcons aboard aircraft. This is to enable the boarding station block the required seats and arrange for protective plastic sheets.  A qualified attendant or handler shall always accompany falcons.  Falcons shall always be hooded when carried in the passenger cabin or in the vicinity of other passenger.  A chain or light cope must be attached to the leg(s) of each bird and affixed to the aircraft seat or other aircraft structure in order to inhibit the birds ability to move around during the flights  If large numbers of birds are to be carried, and then suitable perches are to be supplied by the passenger and they must travel on them and be attached to them.  The handler (passenger) should in all possible cases be seated with the falcon in the economy section. It is recognised that only management may grant exceptions to this policy.  Plastic sheets should be installed to cover the floor under the falcons and over any adjacent seats utilised. Any other auxiliary equipment, boxes, food, etc … should be carried in the aircraft lower holds subject to normal baggage rules. Acceptance policy    

Secure approval of Management and other departments; if necessary as well as other airlines in case of interline carriage. Falcons are carried in economy class unless Management decides otherwise in very exceptional cases e.g., falcons accompanied by VIPs. Seats blocked for the falcons and the handlers should be in aft area of the economy class zone, Window seats. Maximum number of falcons to be carried in cabin as follows:


REV Page

: :

0 2.2-37


EGYPTAIR AIRLINES

Baggage Service


Aircraft WIDE BODY NARROW BODY

Commercial Sector

Number of Falcons 15 10

Charges  

Carriage of one falcon in the cabin, per handler, will be placed in front of the handler and will be charged for as excess baggage regardless of the weight of other baggage presented by the handler. Carriage of more than one falcon per handler will require blocking seat(s) adjacent to the handler. The normal rule to be used is one falcon in front of the handler at his seat and two falcons in front of each seat. Charges will be normal excess. baggage regardless of other baggage for the falcon in front of the handler plus normal one way full fare per seat, for the class travelled by falcons.

Example: A handler travelling with 5 falcons in economy class will require: 1 seat for handler and one falcon. 2 empty adjacent seats for 2 falcons each. Hence total charges will be for:   

Three seats plus normal excess baggage for the falcon in front of the Handler. Normal tickets will be issued for seats occupied by the falcons. However, the ticket shall show “Seat for Falcons” in the “Endorsement Box.” Such tickets will not have a free baggage allowance. For those exceptional cases when the handler and the falcons must be accommodated in the first class, then the last row(s) of the first class cabin shall be used preferably the centre section.


REV Page

: :

0 2.2-38


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Documentation  

Captain / Purser information sheet shall be completed. The LDM and SOM should reflect location, and number of falcons.

Cabin Crew Responsibility It is the In-Flight Supervisor s or the Purser s responsibility to reassure Passengers seated in the area(s) adjacent to where falcons are located, that handler is in complete control of the birds and that there is no reason for concern. N.B Falcons are trained for hunting and are otherwise tame. Special Provisions    

Boxes Arrangements with reservations Arrangements with loading Dept. Arrangements with Engineering.


REV Page

: :

0 2.2-39


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector



REV Page

: :

1 2.2-40


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Special checked baggage Items

CODE

Ammunition

Archery equipment Bike

Bike tandem Bulk baggage Cabin baggage in seat

WEAP

Within free Baggage allowance Yes

Rate from applicable place charge 50 %

TCI

Packaging required

Allowed from INT to INT only

- Max. 5 kgs per passenger must be packed in a strong outside container made of wood, metal or fibreboard, protected against shock. - Must be packaged separately from firearm. -Declaration form required. -any excess of 5 kg must be shipped as cargo.

SPEQ

Yes

50 %

YES

100 %

YES

-Max 23 kgs, adequate packaging recommended. -It is advisable to rotate the handle bar 90 degrees and tighten it in this position. -The pedals shall also be removed. -The bikes shall be packed in a carton box or in a special plastic box to protect them from damage. -The tyres partially deflated. Checked as cargo

BIKE

Yes

BULK

CBBG

NO

Seat must be purchased.

Inform Intermediate STN to take action Allowed from INT to INT only

Fire arms

WEAP

Yes

50 %

Fishing equipment Golf equipment Hang gilders Kayaks Kite Pets as Checked Baggage

SPEQ

Yes

50 %

YES

SPEQ

Yes

50 %

YES

SPEQ AVIH

No No

50 % 100 % except Cross Atlantic 200 %

YES YES Must check onward A/C type

Pets in cabin

PETC

No

100 % except Cross Atlantic 200 %

YES

Scuba equipment

SPEQ

Yes

50 %

YES

SPEQ


-Max 75 kgs must be restrained in seat. -An extra seat must be booked and paid.

- Sporting WEAP only. Must be suitably packed in a strong rigid container made of wood, metal, fibre, -Firearms must be unloaded, i.e. cartridges or bullets must be removed to render the firearms inoperative, before acceptance. - Cartridges must be securely boxed in quantity not exceeding 5 kgs/passenger. - Country acceptance requirements shall apply. - Max 23 kgs. Must be checked into the hold. -No live bait carried. -Golf equipment should be enclosed with a cover to prevent loss of contents. Checked as cargo -Must be properly packed for transportation. - Clean/leak proof/escape proof/well ventilated container made of fibreglass, metal, rigid plastic, wickerwork, wire mesh or wood with a strong framework. - Cage must be large enough that the animal can stand upright. - Max 05 kgs per cage, CATS & DOGS only permitted. - Carriage to be limited to one animal per container, two containers per class. -Max 23 kgs oxygen bottles must be empty. -Gear must be suitably packed in a rigid or hard shell container.

REV Page

: :

1 2.2-41

EGYPTAIR AIRLINES

Baggage Service


Rate from applicable place charge

Items

CODE

Service animals

DEAF / BLND + PETC

Skis/ snowboard

SPEQ

Yes

50 %

Small surfboard less than 2m/wake board

SPEQ

No

50 %

Surfboard/win dsurfer Wheelchair non powered Wheelchair with dry cell batteries

SPEQ

Wheelchair with wet cell batteries

Within free Baggage allowance


Free

TCI

Packaging required

YES

- Seeing eye dog/hearing aid dog. - Such animals should be accompanied with valid health and vaccination certificates/entry permit. -Moisture absorbent mat may be placed on the cabin floor, underneath the dog at all times. Supply of the mats is to be arranged by the passenger. - Escort dog in cabin is exempted from any weight limitations and container requirements. YES - The passenger must provide acceptable packaging for the ski equipment such as fibreglass or cloth bag to protect the ski equipment & to prevent damage to other bags. YES - When packaging a surfboard, keels and/or kedges must be removed or crated in such a manner so as to prevent damage to other baggage. The customer must sign a limited release bag tag. - Surfboard/Windsurf equipment may be accepted as checked baggage for Wide body Aircraft only. Checked as cargo

WCMP

Free

YES

WCBD

Free

YES

WCBW

Commercial Sector

NO

- Insulate battery terminals, battery securely fastened to wheelchair but must be disconnected. - Wheelchair that is powered with lithium batteries must not be accepted. Checked as cargo

 The free baggage allowance for children shall be the same as for adults, as mentioned before.  For infants paying 10% of the applicable fare baggage consisting for not more than one checked baggage (piece), the sum of the 3 dimensions of which does not exceed 115 CMS (45 inches) plus one fully collapsible child’s stroller or push-chair.  The following articles irrespective of their actual dimensions may be considered as a piece of baggage 158 CMS (62 inches):  One sleeping bag or bedroll.  One rucksack, knapsack, or backpack.  One golf bag containing golf clubs and one pair of golf shoes.  One pair of skis with one pair of ski poles and one pair of ski boots.  One duffel type bag or type 22 bag.  One suitably packed bicycle (single seat touring or racing bicycle, nonmotorized) provided that handlebars are fixed sideways and the pedals are removed.  One pair of standard water skis or one slaloms water ski.


REV Page

: :

1 2.2-42


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector



Suitably packed fishing equipment consisting of not more than two rods, one reel, one landing net, and one pair of fishing boots and one fishing tackle box.  Sporting firearms consisting of not more tan:a. rifle case containing not more than 2 rifles, 5kgs ( 10lbns) of ammunition, 1 shooting mat, noise suppresser and small rifle tools or, b. shotguns and 2 shotgun cases, or c. Pistol case containing not more than 5 pistols, 5kgs(10lbs) of Ammunition, noise suppressers 1, pistol telescope and small pistol tools.  Portable musical instrument not exceeding 100 CMS (39 inches) in length shall be considered as one piece. 1. Personal Articles In addition to the free baggage allowance, each passenger may carry without additional charges, the same articles specified for the weight concept. 2.

Live Animal (Pets)

EGYPTAIR may accept for transportation in the cabin or cargo hold without charge:  A dog trained to lead the blind when it accompanies a passenger with impaired vision dependent upon such dog.  A dog trained to assist the deaf, when it accompanies a passenger with impaired hearing dependent upon such dog; provided that such passengers with impaired hearing shall be evidenced by a medical certificate.  The dog when properly harnessed may be permitted to accompany such passenger into the cabin but shall not be permitted to occupy a seat, and not to be seated in exit passage. 3. Bulky Baggage Accepted on board with the passenger as bulky or fragile, with excess weight. Unchecked baggage using additional seat(s): EGYPTAIR may, at a charge and subject to advance arrangement, transport baggage of a valuable or fragile nature, which the passenger wishes to carry in the cabin and which requires the blocking out of or use of additional seat(s). The charge for each seat occupied by such baggage shall be the fare which would have been charged to a passenger occupying such seat(s) for the applicable travel to be undertaken at the time of booking the additional seat(s):  IT, child or other rebated fares which as spouse, agent or ship’s crew may not be used.  The maximum weight of any baggage under this arrangement shall not exceed 75 KGS per seat.  The passengers checked baggage allowance should not be increased when using this facility.


REV Page

: :

1 2.2-43


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

4. Diplomatic Baggage Accepted on board with the courier. 5. Snow / Water Skiing Equipment’s EGYPTAIR establish a special excess baggage charge for snow / water skiing equipment consisting of: One pair of skis, one pair of ski poles, and/or one pair of boots, or  One snow board, one pair of boots, or  One pair of standard water skis or one slaloms water ski. The charge for such equipment if in excess of the normal checked baggage allowance should be 33% of the applicable excess baggage charge. This charge shall be available for the carriage of only 1 one set of the above articles per passenger for any equipment in excess thereof the normal excess baggage charge shall apply.


REV Page

: :

1 2.2-44


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

M.S.C (Most Significant Carrier)  Started from 01st Apr2011 composite Resolutions 300 (Weight concept) and 301 (piece concept) which establish standard baggage allowances for IATA.  Member carriers were replaced by new IATA Resolution 302. Such new resolution is also known as (M.S.C) and is applied only on interline flights.  IATA Areas are:  Area 1: All of the North and South American continents and the islands adjacent,  Area 2: Europe, Africa and the islands adjacent and that part of Asia west of Ural Mountains, including Iran and the Middle East.  Area 3: Asia and the islands adjacent, Australia, New Zealand and the islands of the Pacific Ocean.

How to determine the MSC on interline flights? 1. For a travel between two or more Tariff Conference areas (The MSC will be the first carrier that Crosses areas) i.e. .: CAI MS x/LON (BA) NYC The MSC will be the BA as it crosses Area 02 to Area 01 2. For a travel within a Tariff Conference area (the MSC will be the First carrier that crosses from one sub-area to another) , i.e. JNB ET x/ADD (MS) CAI The MSC will be MS as it crosses from sub area Africa to sub area Middle East. 3. For a travel within a Tariff Conference sub-area (the MSC will be the First international carrier). i.e.: DAM (MS) X/CAI RB JED. The MSC will be MS as it is the first international sector within subarea Middle East.


REV Page

: :

0 2.2-45


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

M.S.C (Most Significant Carrier) Unless otherwise agreed the following baggage provisions selection process should apply for interline journeys 1) Baggage provisions is defined as free baggage allowance rules and baggage charges. 2) For the purposes of baggage provisions selection, the following 4 step processes should apply for interline journeys:  Step 1: If the published baggage provisions among all participating carriers are the same; these provisions will apply.  Step 2: Where the one or more published baggage provisions differ between participating carriers, apply any common provisions and where provisions differ the published baggage provisions of the Most Significant Carrier (MSC). (In case of code share flights this will be the Operating Carrier, unless that carrier publishes a rule stipulating that it will be the Marketing Carrier).  Step 3: If the MSC does not publish baggage provisions for the journey concerned apply the published baggage provisions of the carrier accepting the baggage at check-in.  Step 4: If the carrier accepting the baggage at check-in does not publish baggage provisions for the interline journey concerned apply the published baggage provisions of each operating airline sector-by-sector.


REV Page

: :

0 2.2-46

2.3


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Excess Baggage Ticket 1.

Technical Specification

Composition: Coupon Front Cover Audit Coupon Issuing Office Coupon One Or Two Flight Coupons Passenger Coupon 

 2.   

3.  

Colour L - Blue Pink Blue white

The outside front cover shall bear the description title "EXCESS baggage TICKET", the words "Issued By" followed by EGYPTAIR and address the words "Member Of IATA" and this is not the baggage ticket (baggage check) described by Article 4 of the Warsaw Convention. The ticket shall bear a document number. Issuance Procedures A passenger flight coupon shall be provided for each part of the journey entailing a change of carrier, flight, class or stop over. Entries shall be made in block capital letters. The Audit Coupon, Issuing Office, and any ” VOID” Coupons shall be detached before delivering the excess baggage ticket. Currency codes, airline designator code, three letters City/Airport codes shall be entered according to IATA Procedures. Completion Procedures Enter document number of the passenger's ticket in "Passenger Ticket Number" box. Cross out "In Exchange, for" and enter the document number of any other Excess baggage Ticket issued as part of the carriage

Cross out "In Conjunction With" and enter document number of account document being exchanged.     

Enter the excess weight in "Excess Weight (KG)" box for which a charge is to be made. This may be a combination of the chargeable weight for special baggage. Enter the rate to be charged in "Rate Per KG" box, proceeded by the applicable three-letter currency code. Enter amount charged in "charge" box proceeded by applicable three-letter currency code. Enter amount of tax in "tax" box proceeded by applicable three-letter currency code. Enter the appropriate code in the "Form of payment" box as specified below; carry forward to re-issued tickets when payment is made by more than one form, show code for each form, followed by the appropriate amount of each. a. CASH: When payment is cash, enter the word "CASH".


REV Page

: :

0 2.3-1


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

b.



 

    



TKT: If ticket is being issued in exchange for another ticket enter form of payment indicated on original ticket. c. NON-REFF: To be issued in all cases of credit sales. d. MS (Miscellaneous) Any other form of payment e. CREDIT CARDS: Enter appropriate two-letter code of credit card and complete card number. EGYPTAIR accepts all valid and current cards:[VI] VISA CARD [EC] EUROCARD [XS] ACCESS [CA] MASTER CARD [IK] INTERBANK [AX] AMERICAN EXPRESS [DC] DINERS CLUB [CD] CARD BLANCHE The following limits are applicable for each transaction: A. For all EUROCARD USD 1000 (or its equivalent in local currency). B. For all other INTERBANK Cards USD 500 (or its equivalent in local currency). Transaction in excess of the limits specified above requires an authorization prior to honouring the card, and such authorization must be written on the "UCCCF" (Universal Credit Card Charge Form) Before issuing the ticket against those cards, check card number with the latest cancellation Bulletin. A. GEBA: Government Excess baggage Authorization Form. B. ATC: Air Travel Card. C. MCO: Miscellaneous Charges Order. In "Special Items" box enter "X" in the applicable square (S). Enter number of seats charged for bulky baggage. Use unnamed square for any other special items. Enter the official airline designator in "Carrier" box. Enter in "Form/To" boxes the city names spelled out in full, or alternatively the three-letter city code. Enter place of issue and date with validator Stamp or machine imprint in "Date and place of Issue" box. A ticket is not valid unless it has been properly validated. Use "Remarks" box when there is insufficient space for required entries, or to clarify entries in other boxes. When excess baggage tickets are issued in conjunction, enter the complete routing for which excess baggage charges have been collected. Each flight coupon of the ticket may be stapled to the back of the applicable passenger flight coupon, face out in an up side down position. Care should be taken to avoid obliterating document numbers.


REV Page

: :

0 2.3-2


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Completion Procedures


REV Page

: :

0 2.3-3


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector



REV Page

: :

0 2.3-4

2.4


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Miscellaneous Charges Order (MCO) 1. General EGYPTAIR may issue and use the miscellaneous charges order to cover collections for such services, as listed below, but shall not be used for transmittal of funds only:  Air or surface transportation  excess baggage charges ( whether rated as baggage or cargo);  baggage shipped as cargo (for carriers only).  Land arrangements for IT’s.  Car rental.  Superior air or surface transportation (for carriers only).  Extra fares (for carriers only).  Additional collections in connection with upgrading or under - collections (For carriages only).  Taxes.  Deposits.  Down-payments.  Refundable balances.  Hotel accommodation.  Collection for PTA’s.  Charges to be collected for services (carrier provided or not) for incapacitated passengers, e.g. oxygen, ambulance, special equipment. 2. Types Of MCO An MCO shall not be deemed to have been issued for specified air, sea, rail, bus or other ground transportation of passenger for excess baggage charges when the following conditions are complied with: The MCO is divided into two types: A. Specified transportation: It is drawn on a specific carrier and is limited to one type of service.  The points of departure and destination, the class, fare/charge and calculation points are shown.  The type of service is shown “air transportation”, excess baggage etc.  The name of the passenger is shown, except when MCO is issued to cover collection of PTA in favour of unknown person. Issuance for more than one passenger is not permitted except:  Issuance by EGYPTAIR offices to cover specified transportation of more than one passenger for a PTA. Or;  A group travelling together and will be ticketed locally by one of EGYPTAIR offices. B. Unspecified transportation and other services: An MCO shall be deemed to have been issued for unspecified transportation, and other services if issued for purposes other than specified transportation, e.g. an MCO issued for a refundable balance to be refunded by the original issuing airline. Showing “FURTHER TRANSPORTATION AND/OR EXCESS baggage” in the type of service for which issued box, or issued for a specific amount for the “deduction method” but it is not known exactly what the MCO shall be used for.


REV Page

: :

0 2.4-1


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

3. Limitation Of Value Of The MCO Subject to applicable government regulations and/or currency restrictions, an MCO may be issued to cover collection for:  Specified transportation and/or land arrangements of a specified IT not to exceed the value of the transportation and/or land arrangements.  Unspecified transportation and other services must not exceed USD 750 or the equivalent at the banker’s selling rate applicable at time of issuance or re-issuance of the MCOs. Unless issued “for refund only” and drawn on the original issuing carrier.  Effective 01 Jan 96, the value limit of the unspecified MCOs increased to USD750.  The MCO is provided in four versions: One, two, three and four exchange coupons in addition to the audit coupon, and agent coupon. EGYPTAIR use versions one .  In all cases where an MCO is issued for unspecified transportation and/or related services the three or four-coupon version should be used. In case of specified transportation (such as excess baggage) or land arrangements of a specified inclusive tour the one coupon MCO should be used. Note: Old MCOs showing the overprint void if total value exceeds USD 350 (or equivalent) must be used up. Because of the overprint, however, as long as the old MCOs are used the total value in the ‘Amount in Figures” and “Amount in Letters” boxes shall not exceed USD 350 or equivalent. 4.       

5.

Entries On The MCO Relating To Value Make all entries in BLOCK LETTERS. Commence entries relating to value to the extreme left of the appropriate boxes with minimum space between words and / or figures. Fill any unused space following each entry by drawing a horizontal line immediately following the entry through to the right-hand of the box. Leave no space between figures or between a currency symbol and figures that would insertion of an additional figure. Use only one line of “in the amount in letters” boxes. When entries are not required in the “equivalent amount paid” box of the MCO including the ”rate of exchange box” cancel these boxes by drawing a horizontal line through them. Neutral unit of conversion (NUC) are not a currency and must never be entered in the “value for exchange” box of the “equivalent Amount Paid” box. Completion Of An MCO



“Name of Passenger” box. Enter the passenger's surname followed by an oblique, initials and Mr, Mrs, Miss or other appropriate title. In case of MCO for more than one passenger, names of all passengers will be entered in this box, if cannot be accommodated, the name of the head of the family or group leader is entered followed by the words. “ For 5 passengers”, rest names shall be entered in


REV Page

: :

0 2.4-2


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

the “Remark” box or on a list attached to each coupon, validated and showing MCO number. (SAMANOUDI /ALAA MR. FOR SIX PASSENGERS) 

“Type of service for which Issued” box. Describe clearly the type of service or the purpose for which the MCO is issued. (Add the word “including tax(s)” if any non-local taxes have been collected).



“Value for Exchange” boxes: “Value for exchange “box is defined as being the relevant fare or tariff or charge for this specified or unspecified transportation and /or service plus any applicable taxes relating to the transportation and /or service for which the MCO will be used. When the MCO is issued for specified transpiration and /or service, the amount in the “value for exchange” box will be shown in the currency of the country of commencement of travel unless otherwise provided by local currency regulations. When the MCO is issued for unspecified transportation, the amounts in the value for exchange boxes will be shown in the currency of payment. Note: Neutral units of construction (NUCs) are not a currency and must never be entered in the “Value for Exchange”; “Equivalent Amount paid”; Coupon values Tax on MCO, Other charges or total boxes.



Amount in letters box Enter in block capital letters the value for exchange for which the MCO is issued, in one line only. It is recommended to enter amounts in letters as shown in the following example: Show ‘ 1235.50’ as [twelve hundred thirty five 50/100]; alternatively, enter [One two three five 50/100] Currency box Enter applicable IATA currency code this is the same currency as shown in the amount in letters box. Amounts in figure box enter total exchange value for which MCO issued. This is the same amount as shown in the “Amount in letters” box.



"Rate of Exchange" boxes. Enter rate of exchange used between currency of payment and currency in which the MCO is issued.



"Equivalent Amount Paid" box. When payment is in a currency other than that shown on the "Value for Exchange" boxes, or other than the national currency of the country of sale, enter the exchange value in the currency actually collected by IATA currency code.



"Tax on MCO" box. Enter the amount of tax to be paid for government if any, should not be included in the "Value for Exchange" box.


REV Page

: :

0 2.4-3


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector



"Total" box. Enter total amount paid, preceded by the applicable IATA currency code of the country of payment.



"To... At" boxes. Enter for each exchange coupon the name and location of the honouring carrier leave blank if not determined.



"Endorsements" boxes. Enter any applicable endorsement restrictions, including any concerning refunds. When restrictions for specific coupon enter it for that coupon only.



"Coupon Value" box. A multi coupon MCO may be issued by either the "Specific Exchange coupon Value" method or by the "Deduction Method". The two methods not to be combined on the same MCO.  "Specific Exchange Coupon Value" method. Enter the value for each coupon is to be honoured, in the applicable "Coupon Value" boxes and draw a horizontal line across the "Residual Value" box. The total of the separate entries in "Coupon Value" boxes must equal the amount in the "Amount in Figures" box. Enter an "X" in the "Each Coupon to be honoured only for value shown thereon" box.  "Deduction" method. Make no entries in "coupon Value" boxes. Enter an "X" in the "value for which honoured to be deducted from original or residual value" box. NOTE: NUC not to be entered in this box.



"Reservations Data" boxes. Enter the reservation data if any.



"Remarks" box. When necessary enter additional relevant information.



"Issued" box. The carrier codes and documents number of the document being exchanged.



"Original Issue” box. Enter the carrier code; document number, place, date and Agent's numeric code, if any, of the account document originally issued.



"Date and place of Issue” box. Enter EGYPTAIR name, place if issue and date with a validator stamp or imprint.



"Date of issue” box. The date of issue may be entered when such box is included in the MCO.


REV Page

: :

0 2.4-4


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector



"Issue in Connection with" box. Enter the document number of any other account documents issued in connection.



"Form of Payment" box. Enter the appropriate code, when payment is made by more than one form, show code for each form, followed by the appropriate amount for each.


REV Page

: :

0 2.4-5


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

6. Honouring, Exchanging And Refunding Subject to applicable government regulation and /or currency restrictions, the honouring of the MCO is restricted as follows: 

 

    

An MCO issued for specified transportation or land arrangements of a specified tour may be honoured only by the carrier or operator (Organization) on whom it is drawn or later endorsed. The MCO may only be honoured for the purpose indicated thereon, or alternatively, only for refund by the original issuing carrier indicated on the MCO. An MCO issued for unspecified transportation or other services may only be honoured by the carrier or operator on whom it is drawn or later endorsed or alternatively, for refund by the original issuing carrier indicated on the MCO. Any MCO or MCOs presented together, having a total value exceeding USD 5.000,00 or equivalent (at the bankers buying rate) shall not be honoured without authorisation of the issuing carrier. A copy of this authorisation shall be attached to the exchange coupon(s). Any unspecified MCO issued by a carrier exceeding USD 350 respectively USD 750 or the equivalent at the bankers selling rate must not be honoured. In the case of a discrepancy between the “Amount in letters” and the Amount in figures, the amount in letters takes precedence. Always check to make sure the value of the individual coupon does not exceed the total of the MCO shown in the “Amount in letters” box. when the passenger presents a coupon never honoured it for more than the “Amount in letters” box. Never honour an MCO, which shows signs of having been altered without having first obtained authorisation from the issuing carrier.

A. Deduction Method Exchange coupon(s) of MCOs shall not be accepted unless presented with the passenger coupon. Enter amount for which exchange coupon is honoured, in the "Coupon Value" box, in the same currency as that shown in the "Value for Exchange" box. Subtract amount for which honoured from amount shown previous exchange coupon.  Enter balances in "Residual Value" box and repeat in letter in "Residual Value in Letters" box.  When honouring the exchange coupon which exhausts the residual value of the MCO enter "VOID" completely over the shaded area covering any remaining exchange coupons. Lift remaining exchange coupon(s) and attach to exchange coupon honoured. B. Specific Exchange Coupon Value Method Lift the exchange coupon and when exchange coupon value is insufficient to cover cost of service(s) to be provided, collect the additional amount from passenger. When the residual value of the last exchange coupon is insufficient to cover cost of service to be provided, collect the additional amount from the passenger, when in excess, enter such residual value in the "Coupon Value" box. Lift the coupon and apply one of the following: Edition: 2 Date: Jan 2011

REV Page

: :

0 2.4-6

 


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Issue an accountable form (EXBAG...) for the service to be provided, and an MCO for the remaining unused value of the original MCO or: Issue a four-exchange coupon MCO for the residual value of the original MCO, and honour the first exchange coupon of the new MCO the service to be provided.

1000 USD if the transaction exceeds this amount, authorization to accept must be obtained from the nearest American express office. C.

Honouring

Check the following:    

Validity not later than on the last day of the month of the year showed on each card. Signature must be the same signature on the charge form. Value as mentioned above. Check system as mentioned above.

American express will pay a reward to anybody who takes possession of cancelled card. reverse side of the card.


REV Page

: :

0 2.4-7


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector



REV Page

: :

0 2.4-8

2.5


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Irregularities

General Mishandled baggage causes complaints and dissatisfaction to all parties concerned. EGYPTAIR staff and Handling Agents should apply the procedure set up to verify and settle passengers complaints, however acceptance of a compliant for missing, delayed, or damaged baggage, does not include admissions of liability. Any item (s) of baggage which is mislaid, wrongly labeled / routed or damaged whilst in the custody of Egypt Air must be regarded as mishandled baggage. The general conditions of carriage stipulate carriage is subject to the rules and limitations relating to liability established by the convention unless such carriage is not international carriage to which the convention applies. And the irregularities are divided as follows: 

Found Baggage ( On Hand – OHD ) A. baggage tagged to another destination B. baggage tagged to own station or baggage without tag.



Damaged baggage / theft and pilferage A. Checked B. Unchecked



Missing baggage A. A- Procedures

2.5.1

Liability   



EGYPTAIR shall be liable for mishandling of baggage, only if it has been caused by negligence of EGYPTAIR staff or handling agent EGYPTAIR shall not be liable for mishandling of baggage arising from non compliance with laws, government regulations, orders, or requirements, or from the passenger's failure to comply with the same. EGYPTAIR shall not be liable for mishandling baggage if fragile or perishable articles, money, jewellery, silver-wears, negotiable papers, securities, business documents, passports, identification documents or samples are included in the passenger's checked baggage whether or not with EGYPTAIR knowledge Liability for loss, delay, or damage to baggage is limited as follows, unless a higher value is declared, and additional charges are paid, and accepted by EGYPTAIR. A. CHECKED baggage: Approximately 20 USD (or equivalent) per Kg. B. UNCHECKED baggage: Approximately 400 USD (or equivalent) per passenger. NB: No liability for free items.


REV Page

: :

0 2.5-1




EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Interim compensation to be paid in according to the class of travelling:-

In case of compensation at Cairo: Class

Amount

F/CL

EGP 400

C/CL

EGP 300


EGP 200

In case of destinations worldwide: Class

Amount

F/CL and C/CL

Up to USD 200


Up to USD 100

Live Animals On Check-In With Passengers (Pets) Animals such as dogs, cats, household birds and other pets, when properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit, with the advance agreement, EGYPTAIR will accept it for carriage up to its regulations. If accepted as baggage, the animal, together with its container and food carried, shall not be included in the free baggage allowance of the passenger but constitute excess baggage, for which the passenger shall pay the applicable rate. Guide dogs accompanying impaired seeing/hearing passengers together with containers and food will be carried free of charge in addition to the normal free baggage allowance, subject to EGYPTAIR’S regulations. Acceptance for carriage of animals is subject to the condition that the passengers assume full responsibility for such animals. EGYPTAIR shall not be liable for injury to or loss, delay, sickness or death of such animal in the event that it is refused entry into or passage through any country, state or territory.


REV Page

: :

1 2.5-2

2.5.2


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Found Baggage (On Hand-OHD)

Egypt AIR is a member of the SITA automated baggage tracing system endorsed by airline associations worldwide. As this system involves tracing, matching, reporting of damaged / pilfered baggage and settlement in respect of claims, staff members concerned must ensure that the subject is utilized at maximum optimization at all times. Although the system is fully automated, the accuracy of the functions pertaining to baggage tracing, forwarding and claims settlement are purely dependent on the information recorded therein

.

Staff members at various stations, may from time to time, work on the same transaction and / or file and it is therefore of utmost importance to immediately update files when additional information becomes available, especially in the event of payments / advances to passengers which will guard against duplication or claims / payments. 1. Baggage Tagged To Another Destination Without delay & without waiting for tracing inquiries this baggage shall be forwarded to the LL office of the carrier at the destination shown on the baggage tag using an expedite baggage number, leave the original tag on the baggage alternatively N.B The expedite baggage tag should be completed correct. And use specific airline flight number and do not enter FIRAV (first available). Send a forwarding message to the destination and to the delivering and receiving carriers at any transfer station. 2.       

Baggage Tagged To Own Station Or Baggage Without Tag The bag should be registered according to the World Tracer system at Once A telex should be sent to the station where the bag has come from. Attempt to trace the owner of the baggage, based on the information available (e.g. name label, correspondence contained in the baggage) baggage with information about passenger's name and address to be forwarded to the address mentioned. baggage without any information should be amended by contents in the presence of customs’ representative and security personnel in Cairo Airport. As for outstations it depends on the local governmental regulation baggage, without any claim should be sent to the Central Baggage Tracing Claim Office (LZ) within 7 days after the date of OHD was created. The Central Baggage Tracing Office will keep the bag for further producers for a minimum of ninety (90) days before it is disposed to the customs custody .


REV Page

: :

0 2.5-3


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Standard OHD Message Format (World Tracer Management) The following example illustrates a standard OHD message format:The OHD transaction is used to create an on hand file. This transaction Should be used whenever a bag is unclaimed at your station. Only one- on hand bag may entered pre OHD file. Baggage when found at stations must immediately be recorded in the World tracer system* using the OHD (create on-hand file) transaction. EXAMPLE Entry: WM OHD CAIMS/M Response: 1. WM OHD CAIMS 2. TN 3. NM 4. IT 5. CT 6. BI 7. RT 8. FD 9. AB 10. BP 11. FL 12. AG 13. HCY 14. CC 15. SL 16. FI Explanation of entries 

World Tracer Management mask to create OHD at Cairo Station.



Tag number – airline designator code plus six digits.



Name – on bag. A maximum of three surnames separated by oblique. If not Available do not enter this line.



Initials – on bag, including first initial of surname.



Color and type code followed by three descriptive elements as per



Brand name of bag followed by material of bag separated by oblique



Routing – a maximum of four city /airport codes separated by Obloquies in the following order: -


REV Page

: :

0 2.5-4


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Found station/station of origin / two other likely stations. 

Flight/Date – if not known enter (yy/date), e.g. yy/18FEB.



Address on Bag (it should be completed according to address, city, and country.



Bag Phone (it should be completed as it is found in case it is written on the bag.)



Frequent Flyer Identification.



Agent, station/carrier/agent Id number: - CAI/MS12345.



Hard Copy/Yes it means that you will send a copy form the whole OHD data To the last sector the bag was coming form.



Contents. A 12 characters category followed by an oblique followed by up to 45 Characters of description.



Store location of the bag.



Free Form Information. Any relevant remarks. Do not enter this line If no remarks are required.

Create Multiple OHD files (BOM) The BOM transaction allows the creation of a maximum of five OHD files with a single transaction. This transaction should only be used when on – hand bags have the same passenger identification. The (BOM) Transaction WM BOM CAIMS/M Response |WM BOM CAIMS NM AB BP RT .FD CT .TN .BI CT .TN .BI CT .TN .BI CT .TN .BI CT .TN .BI HCY .AG FI


.IT

.BW .BW .BW .BW .BW

REV Page

: :

0 2.5-5


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Once the entry is accepted by the system, a file is created within the world tracer and the tracing information is sent automatically to world tracer system. Where appropriate, mishandled baggage must be dispatched to the customer According to the following standard:  

Priority baggage, as soon as possible after receipt. * Economy baggage within 6 hours of receipt. *

In the event of the baggage being recovered and needs to be forwarded to the owner, the following transactions must be used: OHD – ON HAND baggage PROCEDURES:  

All remaining baggage should be registered according to the World Tracer system. OHD must be registered in a period of time not to exceed one hour after the flight arrival.



All the available data upon bag should be entered while creating the OHD such as bag brand name, address on bag And any other useful information will help to identify the owner of the bag.



All registered unclaimed baggage (OHD) should be sent to Cairo through the (FLZ) transaction in a maximum 7 days of issuance. A monthly report concerning all registered baggage should be sent To Cairo to Central Baggage Office in a regular basis where you should state all OHD that has been registered during the month.

 

Close The (OHD On - Hand Bag) File With The COH Transaction Entry: WM COH CAIMS (OHD file reference) Response: WM COH CAIMS77349 NM RASHA/IBRAHIM CS * AG * DA01

.XR .DD*

.HC Y .DR *

SI01 . XD All mishandled baggage must be forwarded to destination stations under cover of an expedite baggage label (rush label). Edition: 2 Date: Jan 2011

REV Page

: :

0 2.5-6

2.5.3


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Theft, Pilferage & Fraudulent   



1.

EGYPTAIR is not liable for any pilfered baggage if the theft is caused by the negligence of the passenger or it happened out of the baggage claim area. baggage shall be made available for passenger claim under controlled conditions. At stations where heavy losses in baggage and suspect thefts from the claim area, collection of baggage tag and claim stub by designated personnel is recommended, in addition it has the advantage of preventing deliberate or accidental bag switches. Frequent surveillance by EGYPTAIR personnel in the claim area is Required to insure that unclaimed and expedite bags are immediately removed from the device for safe storage. Action If a passenger claimed or alleges that his baggage has been pilfered, EGYPTAIR shall:  Check for limited release tag. When a passenger reports damage to his checked baggage; we shall physically inspect the baggage to determine whether a limited release tag is affixed thereto or not. If positive the claim will be rejected. If negative determine whether the damage is genuine.  Ascertain checked baggage from the passenger coupon or passenger manifests (if available) and claim tag(s). If these documents are not immediately available, the claimant should be requested to provide photocopy of the passenger coupon for processing the claim. A claim will be processed only after receiving this document. If the passenger is unable to provide this document such claim will be referred to customer relations department, at head office.  Complete a damaged report as shown after and endorse it with the word “pilfered”.  In case of damaged baggage report does not contain the following information:1- description of the item(s) missing 2- Value of the item(s) missing. 3- Date of purchase if possible; obtain a claim letter from the passenger within seven days from the date of receipt of the baggage containing the above-mentioned information.  Check for any signal/message pertaining to the condition of the pilfered baggage on commencement of journey or at transfer point.  Weigh the pilfered baggage to ascertain the weight of the baggage at the time of receipt to compete with the weight of pilfered baggage registered on flight coupon.  Dispatch a message to LL /LZ offices of all carriers participating in the carriage of baggage, according to passenger's itinerary.


REV Page

: :

0 2.5-7

2.


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Prevention  All areas shall be supervised at all times.  During shut down transfer/sorting areas shall be locked/secured.  All areas shall be well lighted.  baggage movement from/to aircraft should be channelled through prescribed routes avoiding parking areas or hidden adjacent to seldom used buildings.  Periodic check shall be undertaken.  Work assignment records and a complete record of all activities related to a flight subject to alleged pilferage shall be maintained for further reference.


REV Page

: :

0 2.5-8

2.5.4


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Damaged Baggage

DAMAGE means damage for checked and unchecked baggage Egypt Air is not liable for damage caused to valuable, fragile or perishable goods and items, money, jewellery, silverware and precious metals in general, negotiable papers, securities or other valuables (such as stock and shares), business or commercial documents, passports and other identification documents, set of samples, computers and their equipment, electronic devices for personal purpose included in passenger’s baggage. 1.

Checked Baggage

General   

EGYPTAIR is not liable for damage to a passenger's baggage, caused by property contained in the passenger's baggage. EGYPTAIR is not liable for baggage received damaged at station of embarkation. (Received damaged label must be used.) Station Manager must make all endeavours to settle claim for damaged baggage at the station upon presentation.

Action/Responsibility     

 2.

Check if received damaged label is attached to the baggage when found damaged at destination, and check the baggage tag for any possible note, by the station of embarkation. Check if damage caused by property contained in the baggage. Issue Damage baggage Report as mentioned before. The report may be provided for reporting damaged baggage, including a description of the nature of the damage in the box entitled, any other relevant details. Damage report to be completed in triplicate in the presence of the passenger.  Origin to be sent to C.T.O. CAIRO. (Centre Tracing office) attached with the needed documents.  First copy to be given to passenger against the damaged baggage identification tag.  Second copy to be filed locally. Any suggested settlement not acceptable to the passenger is to be referred to C.T.O. CAIRO. Unchecked Baggage

EGYPTAIR is not liable for damage to unchecked baggage unless such damage is caused by the negligence of EGYPTAIR. Damaged / Pilfered Baggage Report (DPR). This report is used for reporting a damaged or bag that has missing contents. When a passenger reports the damage of his / her baggage the incident must be recorded as follows:


REV Page

: :

0 2.5-9


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

DPR - Create Damage / Pilfer File In the event of damaged / pilfered baggage the incident must be recorded as follows: EXAMPLE Entry: WM DPR CAIMS/M Response 1. NM 2. IT 3. PS 4. TN 5. RT 6. FD 7. LT 8. BW 9. NW 10. CT 11. BI 12. TD 13. RL 14. LP 15. CD 16. BD 17. PA 18. PN 19. FL 20. AG

1. Name 2. Initial 3. Passenger status 4. Tag Number 5. Routing 6. Flight/Date 7. Liability Tag 8. Baggage Weight 9. Missing Weight 10. Colour Type 11. Bag Brand Name 12. Type Of Damage 13. Reason For Loss 14. Lost property 15. Claim Amount 16. Baggage Details ( AGE and Value ) 17. Permanent Address 18. Permanent Phone Number 19. Frequent Flyer Program Card number 20. Agent Edition: 2 Date: Apr 2012

REV Page

: :

1 2.5-10


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

General   

A maximum of five bags may be entered in a single DPR input. The DPR file does not interface with any of the baggage tracing system since the bag is not lost The mandatory Elements for a damage report are :FD, IT, NM, RL, RT

Type Of Damage Codes -----------------------------------------------------------01 HANDLE 06 FOOT/WHEELS 11 STAINED 16 OTHER 02 LOCK 07 ZIPPER 12 BINDING 03 HOLE 08 STRAP 13 HINGES 04 TORN 09 FRAME 14 DENTED 05 SCRATCHED 10 CRUSHED 15 CONTENTS Documents needed to transfer the DPR file for the insurance company.      

Baggage Identification Tag (TN). A list of Missing/Damaged items in price and signed by the passenger. A copy from the passenger travel ticket OR ETK print-out. The passenger boarding pass. All Damage Report should be sent to Cairo Central Baggage Office in a maximum 7 days of the date of issuance. Damage file that exceeds 10 days at the station of issuance will not be accepted to be compensated and would be the responsibility of the issuing station to compensate the passenger.


REV Page

: :

1 2.5-1

2.5.5


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Missing Baggage

Baggage May Be Missed Due To The Following 1.

Check-in counter (a) Wrongly labelled or forgot to be labelled. (b) Name label not stuck. Sorting area By wrong verifying of baggage resulting in wrong loading

2. 3.

En-route Stations By offloading baggage not belonging to them.

4.

Transfer Stations By inaccurate baggage tag check.

5.

Destinations Stations (a) By wrong directing of baggage to the proper delivery area. (b) By passenger receiving baggage by error. Airport authorities Should post notices to passengers aimed at preventing intentional and/or unintentional bag suitcase missing.

To avoid that mistake, you may use the following words: "To avoid collecting the wrong bag, please check your baggage identification tag against the label on the baggage. You will be asked to present your identification tag when leaving the claim area”. According to the local applicable government regulations, airline staff should supervise baggage delivery. Procedure 

At Intermediate Point

When a passenger is missing baggage at connecting point where he is required to submit through-checked baggage for customs clearance, without relieving the final airline from its responsibility, the delivering airline, at the connecting point shall immediately commence initial tracing action as follow: a. Complete a local report without giving a copy to the passenger. b. Send a copy of the AHL message to the LL office of the airline at the point of stopover and final destination, to reach that LL office prior to the passenger's arrival. c. Request the passenger to report the missing baggage to the LL office at the final destination d. Keep that LL office at the final destination informed about the results of the tracing action. e. If the baggage has not been found by the fifth day after it was reported missing, the airline having carried the passenger to such point will advice the final carrier to process the claim. 

At Final Destination

When a passenger is missing checked baggage at the final destination or point of stopover to which the baggage was checked or should have been checked, the airline having carried the passenger to such point shall apply these procedures. Edition: 2 Date: Apr 2012

REV Page

: :

1 2.5-2


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Initial Actions



1st Action A. Complete a "property Irregularity Report (PIR) in triplicate in the presence of the passenger (AHL). B. Original locally filed, later it will be sent to central tracing office (LZ). C. 1ST copy to be given to the passenger against the baggage tag number. N.B No copy of the "PIR" should be given to the passenger if not Holding a claim tag (curtsey AHL may be issued). D. 2nd copy to be locally filed E. Hand over to the passenger on "baggage Contents Form" which will be collected from the passenger after completing it with the following documents:  Used ticket(s) cover or copy.  Excess baggage tickets or copies if any.  Passenger’s coupon(s) or copy(s) in case of pooling. F. G.

H.

I.



Temporary compensation should be paid to the passenger whose entire baggage is not received. Perform complete local search of aircraft terminal facilities including cargo terminal and in the presence of the passenger amongst unclaimed baggage laying at the airport. If such search is not successful and no on-hand "OHD" message has been received, send, no sooner than the last flight of the day on which the baggage could be expected to arrive but not later than 6 hours after the baggage was reported missing an "Advise if Hold" (AHL) message to send to ATLWMXS and carriers participating in the passenger itinerary. If the passenger's identification tag shows an incorrect destination, address the AHL message also to the baggage Tracing Office(s) of any likely carrier(s) at that destination.

2nd Action By Baggage Tracing Office Receiving An AHL Message  A carrier's baggage Tracing office receiving an AHL message shall Ensure a complete local search including:  Customs premises,  Available on-hand baggage records of other carriers which serving that station, mach the AHL.  airport and town terminal facilities and cargo areas.

 If the search is successful, forward the baggage to the lost property office initiating the AHL message using the Expedite baggage Tag and send a forwarding advice message (FWD message).  Negative replies to AHL messages need not to be sent.  3rd Action If such search is not successful and no OHD or match reply or FWD message received within 24 hours second SHC message should be send to the baggage Tracing Office(s) (LL) of the carrier(s) participating in the passenger's itinerary station of origin, at intermediate stops and at transfer stations and also at any Edition: 2 Date: Apr 2012

REV Page

: :

1 2.5-3


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

subsequent station(s) on the aircraft's route up to and including the terminal point of the flight. In the case of interline transfer stations the address(s) shall be both the delivering and the receiving carriers. SHC = send hard copy 

4th action If replies from proceeding stations are negative or if no reply has been received within the 3rd days "72 hours" the station which initiated the tracing action shall send a renew tracer message "SHC" to the receiving carrier at any proceeding station where the passenger was transferred from one flight to another and to the station of origin. EXAMPLE: ATLWMXS .CAILLMS SHC AHL CAIMSFR FT TX 123456/789123 TI



5th action Stations receiving a (RFI) message shall be responsible for further tracing at stations along any route of any flight departing two hours before/after the STD of the original flight on which the baggage was to be carried, as the baggage might have been wrongly loaded or over carried, message requesting such further tracing shall include the information contained in the (SHC) message, prefixed by the indicator (OFF-LINE TRACER - "O.L.T.), and shall be copied to the carrier which initiated the (SHC) message.

FR = file reference TX = text addresses TI = text information RFI = request file information EXAMPLE: FRALIJ4S LHRLLMS BCNLLMS FCOLLMS ATHLLMS ATHLLOA JFLLLMS JFKLLBA .CAILLMS 0LT FRAMS13010 NM MOHD/AHMD IT MS123456 TC BKOLSWX RT CAI/FRA FD MS784/15 BI SAMSONITE CN CLOTHES/SHOSE/P.EFF FI IF FND FWD FRA U/ADV STP Edition: 2 Date: Apr 2012

REV Page

: :

1 2.5-4


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Stations receiving an (O.L.T) message shall be responsible for mailing appropriate investigations locally in order to reduce the volume of message, negative replies shall not be sent, positive reply shall only be sent to the station initiated the (SHC) message, which is identified by the reference number of the (AHL) message. 

6th Action If within a period not exceeding 21 days, no trace can be made, the missing baggage file shall be forwarded from the initiating station to Central Tracing Office, Cairo, including all connected documents to be transferred to the insurance company for final compensation.

Property Irregularity Report ( PIR) Missing Baggage (AHL)

When a passenger reports the loss of his / her baggage the incident must be recorded as follows: AHL - CREATE ADVISE-IF-HOLD FILE EXAMPLE Entry: WM AHL CAIMS / M Response: WM AHL CAIMS TN NM CT RT FD BI BW PA* TA PN CC IN PC

.IT

.PS*

.DB

.BL

.BI .BI .BI .NW .HCY

.TP

.CP

.PT

.DV

.EA .AG *

.FL *

In addition to the mandatory SITA World Tracer™ system elements it has been agreed to use as a minimum, the following elements : AHL - PS, FL, PA, AG, CS * which are identified as Star Alliance minimum requirements and at the same time it is a mandatory element for AHL creation. Edition: 2 Date: Apr 2012

REV Page

: :

1 2.5-5


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

1- PS: - PS - PASSENGER STATUS The – Ps element contains the class of service Flown by the passenger

PS

PS: - PS - PASSENGER STATUS EXAMPLES PS C/PLATINUM PS Y /UMNR PS F/ELITE/WCHR M 2- FL-FREQUENT FLYER

FL-FREQUENT FLYER IDENTIFICATION The Frequent flyer is used to enter the frequent flyer number or Id assigned to A passenger by an airline or reflected on an On – Hand bag. EXAMPLE FL NUMBER NB **

FL MS 12345678 - ELEMENT IDENTIFIER - 1 TO 25 ALPHA / CHARACTERS

-FL- IS A MATCHING ELEMENT FL is a matching Element of numbers and therefore a precious matching element. 3 – PA - PERMANENT ADDRES THE -PA- ELEMENT CONTAINS THE PASSENGERS PERMANENT ADDRESS -PA- IS USED FOR MATCHING. IT IS RECOMMENDED THAT THIS

ELEMENT BE MANDATORY IN THE -AHL- AND -DPR- TRANSACTIONS. IF THE PASSENGER IS AT A TEMPORARY ADDRESS AT THE TIME OF FILE CREATION IT IS POSSIBLE THE PASSENGER CANNOT BE REACHED AT THAT ADDRESS OR HAS RETURNED HOME. WITHOUT THE -PA- YOU HAVE NO MEANS OF CONTACTING THE PASSENGER. YOU SHOULD USE THE FULL ADDRESS AND INCLUDE THE APARTMENT NUMBER IF AVAILABLE DO NOT ABBREVIATE STREET/ CITY OR REGION NAMES 4 - AG - AGENT IDENTIFICATION Should be like this input example CAI/MS12345 Edition: 2 Date: Apr 2012

REV Page

: :

1 2.5-6

Where CAI MS 12345


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

stands for the station where you report the claim. stands for the Airline stand for your company code

NB * It is a mandatory to use the AG filed like the above mentioned input ** 5- CS - COSTS/PAYMENTS THE -CS- ELEMENT CONTAINS THE COSTS PAID TO A PASSENGER DURING THE LIFE OF A FILE. THERE ARE FIVE TYPES OF COSTS A-ADVANCE / D-DELIVERY / F-FINAL / I-INSURANCE / X-OTHER. DISPLAY OF COSTS CAN BE MADE CONFIDENTIAL BY THE USER N.B* It is a mandatory ** to fill in the CS element. Note: * The file must be created in the tracing system No later than one (1) hour after aircraft actual arrival time DD, DR * mandatory elements that enables passenger to know the status of his claim via the internet service according: www.worldtracer .aero/fieldsp/ms.htm - File should be suspended as soon as you receive the FWD massage - All the possible ways of passenger's communications must be entered while you are creating the file such as CP, PN, TP, EMAIL and any other appropriate methods of communications. - In case the bag is still under tracing file must be amended by contents in a maximum 73 hours after file creation according to the transaction CCY - Every transaction has been taken into the file must be entered into the file and an amend is made through the FF. - The baggage service agent must be in continuous contact with the passenger and should inform the passenger a bout any updated news concerning his baggage and the search procedures. - The station that filled the file must be responsible a bout the file complete documentations to be sent to Cairo Baggage Service Main Office in 15 days of the date of issuance the file, in case the bag is still missing. Documents needed To Transfer the AHL file The File should contain the following items: - Baggage Identification Tag (TN). - A list of missing items in price and signed by the passenger. - A copy from the file (PIR). - A copy from the passenger travel ticket OR ETK print- out - A copy form the passenger excess baggage ticket if found. Edition: 2 Date: Apr 2012

REV Page

: :

1 2.5-7


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Property Irregularity Report ( PIR)


REV Page

: :

1 2.5-8


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

List of Contents

MSC/STAT-F-06


REV Page

: :

1 2.5-9


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

IATA Identification Chart (1)


REV Page

: :

1 2.5-10

2.5.6


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Register Found Property

Register Found Property RFP * Items found on the aircraft or on Egypt Air premises must be recorded using the following transaction: EXAMPLE Entry: WM RFP Response: WM RFP AG * FP * AI * SI DF FP AI SI DF * NOTE: * All Stations must use World Tracer™ RFP (Registered Found Property) for registering found articles NOTE: * To display the items handed in at Cairo at a certain date, use the following entry: EXAMPLE WM DFP CAIMS DT 14 FEB


REV Page

: :

1 2.5-11

2.5.7


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Baggage Irregularity Codes

Baggage irregularity codes (RL codes) to be used with All world tracer transactions It is at all times recommended that use be made of the secondary reason for loss (RL) codes with tracing transactions, as this method will enable Egypt Air to identify problem areas and assist with the capturing of reliable statistics pertaining to Baggage Service. Example Code 20 (is a primary code) – by using this code, the actual reason for loss will not be determined and the section responsible for the irregularity will remain unknown. However, by using the codes (for example) 21 to 27, the section responsible for the incident will immediately be identified which will enable South African Airways to address the problem with the party concerned. In view of the above, and in order to ensure accurate coding at time of file creation, the correct RL (reason for loss) coded must be reflected on all FWD (forwarding messages) transactions. P = Primary Code S = Secondary Code 10 STATION ERRORS - TAGGING 11- INCORRECT OR NO ENTRIES ON TAG 12- NOT CHECKED TO FINAL DESTINATIO 14-baggage NOT LABELED 15- WRONG BAG LABELED - FOR EXAMPLE - TAG SWITCH 17- OLD TAG NOT REMOVED 18- baggage NOT RECONCILABLE / NO OR WRONG DATA IN CHEK IN. 20 - STATION ERRORS – SHORTSHIPPED 21- BAG LEFT AT STN OF ORIGIN/ CORRECTLY LABELED 22- BAG RECEIVED TOO LATE FROM CHECK-IN 23- STANDBY baggage LEFT BEHIND 24- BAG CHECKED-IN AIRSIDE AND FAILED TO LOAD 25- GATE CHECKED baggage LEFT BEHIND 26- OFFLOADING DUE SPACE/WEIGHT RESTRICTIONS 30- STATION ERRORS - LOADING 31- SORTING OR LOADING ERROR 32- OFFLOADED BY ERROR 33- NOT OFFLOADED 34- LOADED BEHIND CARGO 35- SORTING OR LOADING ERROR-WRONG CONTAINER OR COMPARTMENT 40 STATION ERRORS - ARRIVAL 41 DELIVERED TO WRONG AREA 42 DELAYED DELIVERIES TO CLAIM AREA Edition: 2 Date: Apr 2012

REV Page

: :

1 2.5-12


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

43 DELAYED DELIVERY OF OVERSIZED/ODDSIZED baggage TO CLAIM AREA 50 TRANSFER baggage 51 PASSENGERS REROUTED/BAG NOT REROUTED 52 LEFT BEHIND CORRECTLY LABELED AND WITHIN MCT 53 SUB MCT CONNECTIONS DUE LATE ARRIVAL OF DELIVERING CARRIER 54 FAILURE OF OTHER CARRIER TO DELIVER BAG WITHI AGREED STANDARD 55 TRANSFER baggage NOT SEGREGATED INTO TRANSFER CONTAINER OR HOLD 56 MISSED ON-LINE TRANSFER /OWN CARRIER 57 MISSED INTERLINE TRANSFER / ALLIANCE OR CODESHARE PARTNER 58 baggage’s NOT RECONCILABLENO OR WRONG DATA IN CHECK-IN SYSTEM 60 AIRPORT - GENERAL 61 CONGESTION DUE INDUSTRIAL DISPUTE 62 CONGESTION DUE TO OTHER REASONS - WEATHER 63 MISHANDLING DUE AIRPORT SECURITY - BRS/X-RAY ISSUE 64 MISHANDLING DUE UNSERVICEABLE EQUIPMENT-AIRPORT OWNED / BELT/SORTATION SYSTEM/ETC 65 SPACE/WEIGHT RESTRICTIONS DUE WEATHER CONDITIONS 66 ERRORS BY NON-AVIATION CARRIER FOR EXAMPLE-CRUISE OR GROUND TRANSPORTATION 67 CONGESTION DUE TO CUSTOMS/POLICE/IMMIGRATION ACTION 70 MISCELLANEOUS 71 TICKETING ERRORS 72 BAGS CORRECTLY LABELED PASSENGER OFFLOADED 73 BAG NOT CLAIMED BY PASSENGER WHERE REQUIRED 74 BAG SWITCH I.E. PASSENGER TAKES WRONG BAG 75 NOT IDENTIFIED BY PASSENGER AT SECURITY CHECK 76 FOUND WITHOUT TAG 77 ERRORS BY OTHER CARRIER E.G. TAGGING ETC. 78 REASONS FOR MISHANDLING NOT DETECTABLE 79 FILE CREATED IN ERROR 80 DAMAGE 81 BROKEN LOCKS ZIPS OR HINGES 82 HANDLE OR STRAP OR WHEEL BROKEN OR TORN OFF 83 DAMAGE TO SECURITY INSPECTED baggage 84 BAG DENTED TORN OR RIPPED 85 BAGS CRUSHED 86 FRAME BROKEN 87 SUPERFICIAL DAMAGE INCLUDING MINOR SCRATCHES 88 WET DUE RAIN OR LIQUID SPILLAGE IN HOLD 89 DAMAGED CONTENTS & 90 – PILFERAGE 91- PILFERAGE INCLUDING BAG DAMAGE 93- PILFERAGE FROM SECURITY INSPECTED baggage 95- PILFERAGE FROM CREW baggage 96- PILFERAGE FROM CREW baggage INCLUDING BAG DAMAGE 98- PILFERAGE FROM SECURITY INSPECTED CREW baggage Edition: 2 Date: Apr 2012

REV Page

: :

1 2.5-13

2.5.8


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Baggage Claim Procedures Among Star Alliance Members

The World Tracer file will be built using the station/carrier code providing transportation to the final destination. The station/carrier at the final destination will be copied in the TX element of the file. The agent building the file will include their airline/station and agent ID in the AG element of the file. Advise the customer that the file will be processed by the carrier providing transportation and any further correspondence should be with the destination carrier. Provide the customer with the phone number of the carrier providing transportation to the final destination for inquiries. Procedures The procedures established below facilitate the handling of Star Alliance Customers' mishandled baggage in the event they approach a Star Partner, who may or may not be the last delivering carrier 



 



 

Generally, the Operating Carrier or its representative should handle its passenger's mishandled baggage, even if the customer is travelling on a code-share flight. Such Customers must be treated as though they are the Operating Carrier's Customers When an Alliance Customer reports baggage irregularity to the Marketing Carrier or its agent, and both the Operating and Marketing Carriers are represented at the airport, the Alliance Customer should be asked to report the baggage irregularity to the Operating Carrier. When a handling agent represents both the Marketing and Operating Carriers, the representative will accept and assist the Alliance Customer with the baggage irregularity. When the carrier receiving is part of the ticketed itinerary, but it is neither the Marketing carrier nor the operating carrier, (e.g.: passenger has its luggage pilfered and noticed it only at home. He decides to complain with a partner that is part of the ticketed itinerary, but was not the last delivering carrier), the concern will be forwarded to the last Operating Carrier. If the Alliance Customer's baggage been delayed at appoint other than the Customer's point of residence, the Customer should be granted interim support according to in-house guidelines. Examples of such support are cash advance Interim purchases or amenities. The status or class of service of the Customer should also be taken into consideration. The Carrier receiving is obliged to settle the case within the scope of the liability conditions. The Carrier receiving will absorb the costs of the


REV Page

: :

1 2.5-14



     



 


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

payments. The payments may include delivery, damage, loss, delay and pilferage. If a Partner receives a claim and the Partner is not part of the ticketed itinerary, the Partner acknowledges the claim and informs the Customer that claim has been forwarded to the last Operating Carrier. Alternatively ‘the Partner may elect to settle the claim and not forward it to the last Operating Carrier. Or, if the claim is from a valued Customer of one of the ticketed Partners, contact that Partner. The Partner may choose to participate in the settlement, offer a gesture of goodwill, or completely assume ownership of the claim. To avoid duplicate payments, the claim-handling Partner should e-mail the partners concerned if there is any reason to believe that duplicate claims have been made. 100% of the time, all priority baggage will be available for Collection before any other baggage on the flight. During flight operations, visible pro-active staff must be available in The baggage claim area to promptly attend to customers with baggage enquiries Where necessary, in appropriate languages, inform customers of any Delays, beyond standards, to the delivery of arrival baggage. Contact and notify customers of any previously known mishandled baggage, with prompt service recovery. When the carrier receiving is part of the ticketed itinerary, but it is neither the Marketing carrier nor the operating carrier, (e.g.: passenger has its luggage pilfered and noticed it only at home. He decides to complain with a partner that is part of the ticketed itinerary, but was not the last delivering carrier), the concern will be forwarded to the last Operating Carrier. If the Alliance Customer's baggage been delayed at appoint other than the Customer's point of residence, the Customer should be granted interim support according to in-house guidelines. Examples of such support are cash advance Interim purchases or amenities. The status or class of service of the Customer should also be taken into consideration. The Carrier receiving is obliged to settle the case within the scope of the liability conditions. The Carrier receiving will absorb the costs of the payments. The payments may include delivery, damage, loss, delay and pilferage

Taking a Claim at the Connecting Point If a customer does not receive his/her bag at a connecting point, such as during customs clearance, at the insistence of the customer a file may be taken at the intermediate point using the following procedures:   

The Star Alliance carrier at the intermediate point will build the file using the station/carrier code at the final destination. The station/carrier at the final destination will be copied in the TX element of the file. The agent building the file will include their airline/station and agent ID in the AG element of the file.


REV Page

: :

1 2.5-15

  


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Advise the customer to check with the carrier at the final destination for an update on the status of their bag and to obtain the local number for inquiries about their missing bag. Advise the customer that the file will be processed at the final destination and any further correspondence should be with the destination carrier. The carrier providing transportation to the final destination will process the file, issue or reimburse interim expenses, and provide final settlement if necessary.

Taking a Claim at the Final Destination In order to provide a seamless hassle free travel experience for Star Alliance customers, a missing baggage claim can be taken at the final destination on behalf of another Star Alliance customer. This could occur if the customer presents himself at the wrong baggage service office to report a missing bag. The customer should always be processed at the first point of contact rather than being referred to the operating carrier. The following procedures apply when taking a missing bag report for another Star Alliance carrier at the final destination:  



 



 

The procedures established below facilitate the handling of Star Alliance Customers' mishandled baggage in the event they approach a Star Partner, who may or may not be the last delivering carrier Generally, the Operating Carrier or its representative should handle its passenger's mishandled baggage, even if the customer is travelling on a code-share flight. Such Customers must be treated as though they are the Operating Carrier's Customers When an Alliance Customer reports baggage irregularity to the Marketing Carrier or its agent, and both the Operating and Marketing Carriers are represented at the airport, the Alliance Customer should be asked to report the baggage irregularity to the Operating Carrier. When a handling agent represents both the Marketing and Operating Carriers, the representative will accept and assist the Alliance Customer with the baggage irregularity. When the carrier receiving is part of the ticketed itinerary, but it is neither the Marketing carrier nor the operating carrier, (e.g.: passenger has its luggage pilfered and noticed it only at home. He decides to complain with a partner that is part of the ticketed itinerary, but was not the last delivering carrier), the concern will be forwarded to the last Operating Carrier. If the Alliance Customer's baggage been delayed at appoint other than the Customer's point of residence, the Customer should be granted interim support according to in-house guidelines. Examples of such support are cash advance Interim purchases or amenities. The status or class of service of the Customer should also be taken into consideration. The Carrier receiving is obliged to settle the case within the scope of the liability conditions. The Carrier receiving will absorb the costs of the payments. The payments may include delivery, damage, loss, delay and pilferage.


REV Page

: :

1 2.5-16

2.6



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Forms

REV Page

: :

1 2.6-1


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Msc/Stat-F-42


REV Page

: :

1 2.6-2



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-3



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-4



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-5



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-6



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-7



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-8



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-9



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-10



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-11



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-12



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-13



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-14



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-15



EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

REV Page

: :

1 2.6-16


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector

Msc/Stat-F-47

Msc/Stat-F-11 Edition: 2 Date: Apr 2012

REV Page

: :

1 2.6-17


EGYPTAIR AIRLINES

Baggage Service


Commercial Sector



REV Page

: :

1 2.6-18

Traffic Manual Part C - Chapter 1

EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Traffic Manual

Part (C) Edition: 2 Date: Apr 2012

REV TOC

: :

1 1


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV TOC

: :

1 2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Part C Master Table of Contents Chapter 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13 1.14 1.15 1.16 1.17 1.18

Aircraft Handling Aircraft Handling Codes Terminology Icao Standard Documents For Aircraft Clearance Flight Documents Aircraft Documents Load Sheet And Load Message Mechanized Load Sheet Last Minute Change (LMC) Edp Process Safety Regulations Arrival And Departure Procedures Fuelling Operational Irregularities Aircraft Movement Messages Uld’s Messages Incident Response Station Safety Management Program

Chapter 2 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9

Loading Ground Handling Equipments Unit Load Device Loading Equipments In Compartments [EIC] Divergence Reporting Checklist Special Loads Loading And Unloading Damage To Aircraft Interior Cabin Loading Transport Of Musical Instruments In The Passenger Cabin

Chapter 3 3.1 3.2 3.3 3.4 3.5

1.1-1 1.2-1 1.3-1 1.4-1 1.5-1 1.6-1 1.7-1 1.8-1 1.9-1 1.10-1 1.11-1 1.12-1 1.13-1 1.14-1 1.15-1 1.16-1 1.17-1 1.18-1

2.1-1 2.2-1 2.3-1 2.4-1 2.5-1 2.6-1 2.7-1 2.8-1 2.9-1

Load Control Procedures General Procedures Load Control Certificate Standard Delay Codes Briefing Procedures Of Flight Deck And Cabin Crews

Chapter 4 4.1 4.2 4.3 4.4 4.5 4.6 4.7 Edition: 2 Date: Apr 2012

3.1-1 3.2-1 3.3-1 3.4-1 3.5-1

Aircraft Handling Limitations Aircraft Loading Limitations B. 737-500 B. 737-866 Ab 320-231 Ab 300-B4F A300-622RF A321-231

4.1-1 4.2-1 4.3-1 4.4-1 4.5-1 4.6-1 4.7-1 REV TOC

: :

1 3

4.8 4.9 4.10 4.11 4.12 4.13



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

A340-212 B777-266 A330-243 B777 – 300 ER A330–300 ER EMB170

4.8-1 4.9-1 4.10-1 4.11-1 4.12-1 4.13-1

REV TOC

: :

1 4


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Traffic Manual

Part (C) Chapter 1

Aircraft Handling Edition: 2 Date: Apr 2012

REV TOC

: :

1 5


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV TOC

: :

1 6


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Table of Contents Chapter 1 Aircraft Handling 1.1 1.1.1 1.1.2 1.1.3 1.1.4 1.1.5 1.1.6 1.1.7 1.2 1.2.1 1.3 1.4 1.4.1 1.4.2 1.4.3 1.4.4 1.5 1.5.1 1.6 1.6.1 1.7 1.7.1 1.7.2 1.8 1.9 1.10 1.11 1.11.1 1.11.2 1.11.3 1.12 1.12.1 1.12.2 1.13 1.13.1 1.13.2 1.13.3 1.13.4 1.14 1.14.1 1.15 1.15.1 1.15.2 1.15.3 1.15.4 1.15.5 1.15.6 1.16 Edition: 2 Date: Apr 2012

Aircraft Handling General Working Environment Economics Contracts Phonetic Alphabet Weights And Measures/ Conversion Table MS Fleet Codes Codes For Loads Requiring Special Attention Terminology Icao Standard Documents For Aircraft Clearance Gendec (General Declaration) Passenger Manifest Cargo Manifest Airmail Delivery Bill (AV7). Flight Documents Flight Reports Aircraft Documents Aircraft Brief Case Load Sheet And Load Message Load Sheet Process Completion Of Load Sheet Mechanized Load Sheet Last Minute Change (LMC) Edp Process Safety Regulations General Ramp Safety Precautions Against Jet Blast Arrival And Departure Procedures Arrival Procedures Departure Procedures Fuelling General Safety Regulations Termination Of Fueling Fueling While Passengers Remain On Board Operational Irregularities Definition Aircraft Movement Messages General Departure Message Arrival Messages Delay Message Diversion Message Load Message Uld’s Messages

1.1-1 1.1-1 1.1-1 1.1-1 1.1-1 1.1-2 1.1-3 1.1-5 1.2-1 1.2-1 1.3-1 1.4-1 1.4-2 1.4-4 1.4-7 1.4-11 1.5-1 1.5-1 1.6-1 1.6-1 1.7-1 1.7-1 1.7-3 1.8-1 1.9-1 1.10-1 1.11-1 1.11-1 1.11-2 1.11-5 1.12-1 1.12-1 1.12-2 1.13-1 1.13-1 1.13-1 1.13-1 1.13-1 1.14-1 1.14-1 1.15-1 1.15-1 1.15-3 1.15-4 1.15-5 1.15-6 1.15-7 1.16-1 REV TOC

: :

1 7

1.16.1 1.16.2 1.16.3 1.16.4 1.16.5 1.17 1.17.1 1.17.2 1.17.3 1.17.4 1.18 1.18.1



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Unit Load Device Stock Check Message (SCM) Unit Load Device Control Message (UCM) Container / Pallet Distribution Message (CPM) Unit Load Device/Bulk Load Weight Signal (UWS) Abbreviated Load Information (ALI) Incident Response Spill Or Leakage Ground Handling Accidents Or Incidents On Ground Emergencies Hijacking – Unlawful Interference Station Safety Management Program Safety Policy

1.16-1 1.16-2 1.16-3 1.16-7 1.16-8 1.17-1 1.17-1 1.17-1 1.17-2 1.17-3 1.18-1 1.18-1

REV TOC

: :

1 8


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Introduction: Part c of the traffic manual is designed as a reference guide and training aid for all station personnel, (defined as tech, ground services or traffic staff). Documents used for ground handling will be the Handling Company’s own documents, where applicable, provided these documents comply with standardized formats that may apply under IATA and/or ICAO and/or other governing rules, regulations and procedures.

"FLIGHT SAFETY IS EVERYONE'S CONCERN"


REV INTRO

: :

1 1


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV INTRO

: :

1 2


EGYPTAIR AIRLINES

Aircraft Handling


1.1

Aircraft Handling

1.1.1

General

Commercial Sector

The data pertaining to weights and aircraft structural limitation contained herein is supplied by the technical researches department of EGYPTAIR. Other procedures are derived from existing Egyptian civil aviation regulations, IATA resolution and recommended practice, company policy and data provided by equipment suppliers and manufacturers. 1.1.2

Working Environment

It is very important that Ground Handling to be conducted under the existence of a physical infrastructure and work environment that produces safe and secure operations; satisfies the requirements of Ground Handling and Cargo Management system and covers all operationally related requirements. Egyptair Management in accordance with its given means and resources, ensures a work environment that has a positive influence on motivation, performance and satisfaction of personnel in order to maximize safe and secure operations. Human and physical factors are being carefully considered in order to fulfill a satisfactory level in the highest possible degree. The good condition and serviceability of: buildings, workspaces, facilities, warehouses, supportive equipment, tools, hardware, software, transportation, communication, hygienic facilities, consist, a system of working environment which promotes the safety and security of operations. All outsourced Ground Handling must ensure that the above-mentioned MS requirements are carefully observed and implemented. 1.1.3

Economics

Look for synergies and cost-effectiveness in all Ground Handling activities and inform the Egyptair department concerned of any potential and relevant opportunities that might bring cost savings to the company. Ensure that all invoices related to Egyptair ground handling services in general are controlled for correctness and forwarded without delay for payment. Also inform the Egyptair departments concerned of any planned or actual change in the pricing of provided services. Plan, prepare and make proposals on airport budgeting matters, as instructed by the relevant EGYPTAIR Departments. 1.1.4

Contracts

Follow-up the provision, standard and invoicing of all ground handling services at the airport. Report any major problem. Follow the Training and standard of services provided by other ground handling companies at the airport and, when necessary, make proposals for new arrangements. Edition: 2 Date: 01/01/2011

REV Page

: :

0 1.1-1

1.1.5


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Phonetic Alphabet

Purpose The phonetic alphabet is used for communication between Air Traffic Control and aircraft plus all verbal transmission for correct spelling of words, e.g. passengers names, abbreviations etc. ALPHABET

NUMBERS

Letter

Spelling

Pronunciation

A

Alpha

AL FAH

Bravo Charlie Delta Echo Foxtrot Golf Hotel India Juliet Kilo Lima Mike November Oscar Papa Quebec Romeo Sierra Tango Uniform Victor Whiskey X-ray Yankee Zulu

BRAH VOH CHAR LEE DELL TAH ECK OH FOCKS TROT GOLF HOH TELL IN DEE AH JEW LEE ETT KEY LOH LEE MAH MIKE NO VEM BER OSS CAH PAH PAH KEH BECK ROW ME OH SEE AIR RAH TANG GO YOU NEE FORM VIK TAH WISS KEY ECKS RAY YANG KEE ZOO LOO

B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Edition: 2 Date: 01/01/2011

Figure

0

Spelling

Figur e

Zero

6

Spelling

Six

(ZERO)

1

One

(SIX

7

Seven

(WUN)

2

Two

(SEVEN)

8

Eight

(TOO)

3

Three

(AIT)

9

Nine

(TREE)

4

Four

(NINER)

10

(FOWER)

5

Five (FIFE)

One zero (WUN ZERO)

11

One One (WUN WUN)

REV Page

: :

0 1.1-2

1.1.6


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Weights and Measures/ Conversion Table

To convert: Celsius Centimeters Cubic feet Cubic feet Cubic feet Cubic inches Cubic inches Cubic inches Cubic meters Cubic meters Fahrenheit Feet Feet Feet Fluid ounces (imperial) Fluid ounces (imperial) Fluid ounces (U.S.) Fluid ounces (U.S.) Grams Imperial gallons Imperial gallons Imperial pints Imperial pints Imperial quarts Inches in/lb in/oz per in of tear Kilograms Kilograms per cubic foot Kilograms per cubic foot Kilograms per cubic meter Kilograms per square centimeter Kilograms per square foot Kilograms per square foot Kilograms per square meter Kilograms per square meter


Into:

Multiply by:

Fahrenheit Inches Cubic centimeters Cubic inches Liters Cubic centimeters Fluid ounces (imperial) Fluid ounces (U.S.) Cubic feet Cubic inches Celsius Centimeters Meters Inches Milliliters Pints (imperial) Milliliters Pints (U.S.) Ounces (avoirdupois) Liters U.S. gallons Fluid ounces (imperial) Liters Liters Centimeters Beach units in/lb Pounds (16 ounces) Pounds per cubic foot Kilograms per cubic meter Pounds per cubic foot Pounds per square inch

9/5+32 0,3937 283,200,000 17,280,000 283,200 163,900 0,4614 0,5541 353,100 610,230 (x-32)/1,8 304,800 0,3048 120,000 284,123 0,0500 295,729 0,0625 0,0353 45,460 12,009 200,000 0,5682 11,365 25,400 0,2650 0,2800 22,046 22,046 353,100 0,0624 142,234

Pounds per square foot Kilograms per square meter Kilograms per square foot Pounds per square foot

22,046 107,600 0,0930 0,2050

REV Page

: :

0 1.1-3


EGYPTAIR AIRLINES

Aircraft Handling


To convert:

Commercial Sector

Into:

Multiply by:

Litres Litres Litres Litres Litres Litres

Fluid ounces (imperial) Fluid ounces (U.S.) Imperial gallons Imperial pints Imperial quarts U.S. gallons

351,960 338,147 0,2200 17,598 0,8799 0,2642

Litres

U.S. pints

21,136

Litres

U.S. quarts

10,567

Meters

Feet

32,808

Meters

Inches

393,700

Millimeters

Inches

0,0394

Ounces (avoirdupois)

Pounds

0,0625

Ounces (avoirdupois) Pounds

Grams Ounces

283,495 160,000

Pounds Pounds (16 ounces)

Grams Kilograms

4,535,924 0,4536

Pounds per cubic foot

Kilograms per cubic foot

0,4536

Pounds per cubic foot

Kilograms per cubic meter

160,166

Pounds per cubic meter

Kilograms per cubic foot

0,0128

Pounds per inch (linear)

Kilograms per centimeter

0,17858

Pounds per square foot

Kilograms per square foot

0,4536

Pounds per square foot

Kilograms per square meter

48,830

Pounds per square inch

Kilograms per square centimeter

0,0703

Square inch Square centimeter Tons (long)

Square centimeter Square inch Kilograms

6,451,589 0,155001 10,160,000

Tons (long)

Pounds

22,400,000

Tons (long)

Tons (short)

11,200

Tons (metric) Tons (short)

Pounds Pounds

22,050,000 20,000,000

Tons (short)

Kilograms

9,071,849

Tons (short) Tons (short) U.S. gallons

Tons (long) Tons (metric) Imperial gallons

0,8929 0,9072 0,8327

U.S. gallons

Liters

37,853

U.S. pints

Fluid ounces (U.S.)

160,000

U.S. pints

Liters

0,4732

U.S. quarts

Liters

0,9463


REV Page

: :

0 1.1-4

1.1.7


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

MS Fleet

All Weights in [kg] SER REGISTRATION TYPE OF AIRCRAFT 1 2 3 4 5 6 7 8 9 10

SU-GBH SU-GBJ SU-GBK SU-GBL SU-GBP SU-GBR SU-GBS SU-GBX SU-GBY SU-GDL

11

SU-GDM

12

SU-GDN

13

SU-GDO

14 15 16 17 18 19

SU-GDP SU-GDR SU-GBA SU-GBB SU-GBC SU-GBD

20

SU-GBE

21

SU-GBF

22

SU-GBG

23 24 25 26 27 28 29 30 31

SU-GBZ SU-GCA SU-GCB SU-GCC SU-GCD SU-GBT SU-GBV SU-GBU SU-GBW

32

SU-GCL


B737-500

B777-200

CONFIG

MZFW

MTOW

MLW

8F96Y 8C96Y 104Y

46493

60554

49895

12F21C286Y 12F307Y 319Y 195044 286897 208652 12C307Y 33C286Y 33F286Y

49F297Y 49C297Y

237682 351534 251290

B777-300

10F135Y 10C135Y 145Y

60500

73500

64500

60500

75500

64500

16C129Y 145Y

62500

77000

66000

AB321

22C/139Y 161Y

71500

89000

75500

320-231

174Y

60500

75500

64500

AB320-231

AB320-232

10C134Y 10F134Y 144Y

REV Page

: :

1 1.1-5


EGYPTAIR AIRLINES

Aircraft Handling


SER

REGISTRATION

33 34

SU-GBM SU-GBN

35

SU-GBO

36 37 38 39 40 41

SU-GCT SU-GCU SU-GCV SU-GCW SU-GCX SU-GCY

42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71

SU-GDF SU-GDG SU-GDH SU-GDI SU-GDJ SU-GDK SU-GCE SU-GCF SU-GCG SU-GCH SU-GCI SU-GCJ SU-GCK SU-GCM SU-GCN SU-GCO SU-GCP SU-GCR SU-GCS SU-GCZ SU-GDA SU-GDB SU-GDC SU-GDD SU-GDE SU-GDX SU-GDY SU-GDZ SU-GEA SU-GEB


Commercial Sector

TYPE OF AIRCRAFT

CONFIG

MZFW

MTOW

MLW

AB340-212

12F24C224Y 12F248Y 260Y 12C248Y 36C224Y 36F224Y

169000

260000

181000

EMB-170

76Y 8C/68Y 12C/64Y 16C/60Y 20C/56Y 24C/52Y 28C/48Y 32C/44Y 36C/40Y

30140

37200

33300

A330-243

24C244Y 268Y

170000

233000

182000

B737-866

24C120Y 144Y

62731

79015

66360

REV Page

: :

1 1.1-6

SER

REGISTRATION

72

SU-GDS

73 74

SU-GDT SU-GDU

75

SU-GDV


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

TYPE OF AIRCRAFT

CONFIG

MZFW

MTOW

MLW

A330-343

36C265Y 301Y

175000

233000

187000

76 SU-GDW* *NOT ARRIVED YET.


REV Page

: :

1 1.1-7


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

1 1.1-8


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

1.2

CODES

1.2.1

CODES For Loads Requiring Special Attention

CODE AOG AVI AV7 BAL

BED

BEH

BI BIG

BW CAO

CAT CGO COM

CSU

DESCRIPTION Spare Parts required for aircraft on ground 1-3 alphanumeric to indicate the loading position. Example: .AOG/1 Live animals. 1-3 alphanumeric to indicate the loading position. Example: AVI/4 Mail delivery bill Ballast hold loaded (Un-manifested). 1-3 alphanumeric to indicate the loading position followed by an oblique and 24 numerics to indicate the weight. Example: .BAL/1/75 Stretcher installed (Un-manifested). 1 or 2 numeric to indicate the total number of seat blocked by the stretcher arrangement(s) followed by an oblique and 1 or 2 numeric plus 1 alpha character to indicate the number of passengers (invalid and accompanying) and class, travelling on these seats. These passengers must be included in the PAX F/Y distribution. Example: .BED/6/3Y Stretcher hold loaded (Un-manifested). 1-3 alphanumeric to indicate the loading position followed by an oblique and two numeric for the weight of the stretcher. Example: .BEH/34L/50 Basic index An item loaded on two or more pallets or which, due to its size or weight, requires special handling/equipment for loading and off-loading. 1-3 alpha-numeric to indicate the forward position and 1-3 alpha-numeric to indicate the rear position of the pallet bays over which the piece is loaded, followed by an oblique and 2-5 numeric to indicate its weight in kilograms. Example: .BIG/11P12P/1567 Basic weight Dangerous Goods cargo Aircraft Only (labelled). 1-3 alphanumeric to indicate the loading position followed by an oblique and 14 numerics to indicate the weight. Example: .CAO/A/58 Cargo Attendant on cargo Aircraft. 1 or 2 numeric to indicate the number. Example: .CAT/2 Cargo Company Mail (Un-manifested). 1-3 alphanumeric to indicate the loading position followed by an oblique and 14 numerics to indicate the weight. Example: .COM/1/16 Catering equipment and food supply not used on flight (Un-manifested). 1-3 alphanumeric to indicate the loading position followed by an oblique and 24 numerics to indicate the weight. Example: .CSU/32R/1100


REV Page

: :

0 1.2-1

CODE DCS DGR DHC DIP DOI DOW EAT ECAA ECAR

EIC

ELD FIL

FKT FTJ HEA HEG HUM ICAO ICE


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

DESCRIPTION Departure control system

Dangerous goods regulations Crew positioning to/from duty not directly involved in the operation of the flight, which are occupying passenger seats. Example: .DHC/0/2/16 Diplomatic Mail. 1-3 alphanumeric to indicate the loading position followed by an oblique and 1-2 numerics to indicate the number of bags. Example: .DIP/4/2 Dry operating index Dry operating weight Foodstuffs for human consumption other than meat and fish/seafood as specific handling codes are designated for such codes. 1-3 alphanumeric to indicate the loading position. Example: .EAT/2 Egyptian Civil Aviation Authorization Egyptian Civil Aviation Regulation Equipment in Compartment (Un-manifested). Miscellaneous items not included in the Dry operating weight/index but not including BAL, BED, COM, CSU, FKT, and BEH. 1-3 alphanumeric to indicate the loading position followed by an oblique and 1-4 numerics to indicate the weight. Example: .EIC/4/50 Extra load devices. 1-3 alphanumeric to indicate the loading position followed by an oblique and 1-4 numerics to indicate the weight. Example .ELD/32/L425 Undeveloped Film/Unexposed Film. 1-3 alphanumeric to indicate the loading position. Example .FIL/3 Flight Kit (Un-manifested). 1-3 alphanumeric to indicate the loading position followed by an oblique and 1-4 numerics to indicate the weight (not applicable when weight is included in the Dry Operating Weight/Index). Example: .FKT/54/450 Fail to join Heave cargo above 150 kg per piece 1-3 alphanumeric to indicate the loading position followed by an oblique and 3-4 numerics to indicate the weight. Example. .HEA/1/196 Hatching Eggs. 1-3 alphanumeric to indicate the loading position. Example. HEG/21L Human Remains in coffins. 1-3 alphanumeric to indicate the loading position followed by an oblique and 2-3 numerics to indicate the weight. Example. .HUM/4/258 International Civil Aviation Organization Carbon dioxide, solid (Dry Ice) (Shipment) (labelled). 1-3 alphanumeric to indicate the loading position. Example. .ICE/11R


REV Page

: :

0 1.2-2

CODE LIR LITOW LIZFW LHO LMC MAC MACTW MACZFW MAG MLAW MOS MTOW MZFW NIL OBX

OHG

PAX PAD

PEA PEF PEM PEP PER


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

DESCRIPTION loading instruction report Loaded index at take-off weight Loaded index at zero fuel weight Live human Organs/Blood. 1-3 alphanumeric to indicate the loading position. Example. .LHO/2 Last minuet change Mean aerodynamic chord Mac at take-off weight Mac at zero fuel weight Magnetized Materials (labeled). Maximum landing weight Miscellaneous Operational staffs other than crew, who performs function relating to the flight and occupy passenger seats. Example: .MOS/0/0/2 Maximum take-off weight Maximum zero fuel weight No item loaded or manifested. Obnoxious dead loads that produces strong offensive odour. 1-3 alphanumeric to indicate the loading position. Example. .OBX/22P An item loaded on one or more pallets that overhang positions other Than those on which it is loaded. 1-3 alpha-numeric to indicate the forward position and1-3 alpha-numeric to indicate the rear position of the pallet bays on which the item is loaded followed by an oblique 1-3 alpha-numeric to indicate the position of the pallet bay overhung by the load and 1-3 numeric to indicate the length of the overhang in centimeters. The overhang information is to be rebated, if required. Example .OHG/EF/G100 Passengers Passengers not entitled to a firm booking who may be offloaded at a station en route to their ticketed destination in order to accommodate joining passengers who have higher priority Example: .PAD/2/1 Hunting trophies, skin, hide and all articles made from or containing parts of species listed in the CITES. 1-3 alphanumeric to indicate the loading position. Example: PEA /2 Flowers. 1-3 alphanumeric to indicate the loading position. Example: .PEF/5 Meat. 1-3 alphanumeric to indicate the loading position. Example: .PEM/5 Fruits and vegetables. 1-3 alphanumeric to indicate the loading position. Example: .PEP/3 All perishable cargoes other than flowers, meat and fish/seafood as individual handling codes are designated for such codes. 1-3 alphanumeric to indicate the loading position. Example: .PER/2


REV Page

: :

0 1.2-3

CODE PES PLD

PMD

PWG RCL RCM REX REG RFL RFS RFW RGX RIS RMD RNG ROP ROX



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

DESCRIPTION Seafood/fish for human consumption. 1-3 alphanumeric to indicate the loading position. Example: .PES/5 Pallet Lower Deck. Indicate a pallet, which can be loaded on the lower deck of a particular aircraft type. Two alphanumeric proceeded by an oblique to indicate the pallet contour, if required. Example : .PLD Pallet Main Deck. Indicates a pallet, which can only be accommodated on the main deck of a particular type. Two alphanumeric proceeded by an oblique to indicate the pallet contour. Example: .PMD/Q6 (up to 8 ft high) Pallets that utilize extensions (wings) to increase the capacity of the pallet.

Cryogenic Liquids (refrigerated liquefied gasses). 1-3 alphanumeric to indicate the loading position. Example: .RCL/5 Corrosive (labelled). 1-3 alphanumeric to indicate the loading position. Example: .RCM/2 Normally Forbidden Explosive (labelled). 1-3 alphanumeric to indicate the loading position. Example: .REX/A Flammable Gas (labelled). 1-3 alphanumeric to indicate the loading position. Example: .RFG/21 Flammable liquid (labelled). 1-3 alphanumeric to indicate the loading position. Example: .RFL/B Flammable Solid (labelled). 1-3 alphanumeric to indicate the loading position. Example: .RFS/2. Dangerous When Wet (labelled). 1-3 alphanumeric to indicate the loading position. Example: .RFW/21P Explosive 1.3g (labelled). 1-3 alphanumeric to indicate the loading position. Example: .RGX/FL Infectious Substance (labelled). 1-3 alphanumeric to indicate the loading position. Example: .RIS/22 Miscellaneous Dangerous Goods (labelled). Non-Flammable Non-Toxic Gas (labelled). 1-3 alphanumeric to indicate the loading position. Example: .RAN/31 Organic Peroxide (labelled). 1-3 alphanumeric to indicate the loading position. Example: .ROP/2 Oxidizer (labelled). 1-3 alphanumeric to indicate the loading position. Example: .ROX/2

REV Page

: :

0 1.2-4

CODE RPB RPG RPW RRY

RSB

RXC RXD RXE RXG RXS SI SOC

TOF VAL VER WB WET

XCR

XCP


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

DESCRIPTION Toxic (labelled). 1-3 alphanumeric to indicate the loading position. Example: .RPB/2 Toxic Gas (labelled). 1-3 alphanumeric to indicate the loading position. Example: .RPG/A Radioactive Category I - white (labelled). Radioactive Categories II and III - Yellow (labelled). 1-3 alpha-numeric to indicate the loading position followed by an oblique and 1-3 -numeric to indicate the sum of transport indexes, If decimals are shown this must be separated by the abbreviation “PT” Example: .RRY/1/6PT4 Polymeric Beads (labelled). 1-3 alphanumeric to indicate the loading position followed by an oblique and 1-3 -numeric to indicate weight in kilograms. Example: .RSC/12 Explosive 1.4C (labelled) 1-3 alphanumeric to indicate the loading position. Example: .RXC/13 Explosive 1.4D (labelled) 1-3 alphanumeric to indicate the loading position. Example: .RXD/3 Explosive 1.4E (labelled) 1-3 alphanumeric to indicate the loading position. Example: .RXE/22R Explosive 1.4G (labelled) 1-3 alphanumeric to indicate the loading position. Example: .RXG/1 Explosive 1.4S (labelled) 1-3 alphanumeric to indicate the loading position. Example: .RXS/FL Supplementary information Seats occupied by baggage, cargo and/or mail. 1-3 alphanumeric to indicate the seats occupied in each class separated by an oblique. Example: .SOC/11/32 Take-off fuel Valuable Cargo. Version Weight and balance Shipments of wet materials not packed in watertight containers, e.g. fish packed in wet ice 1-3 alphanumeric to indicate the loading position. Example: .WET/52 Operating Crew requiring passenger seat(s) 1-3 numerics to indicate the number of seats occupied in each class separated by an oblique. Example: .XCR/2/0/3 Priority Small Package. 1-3 alphanumeric to indicate the loading position. Example: .XPS/47R


REV Page

: :

0 1.2-5


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.2-6

1.3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Terminology Manufacturer’s Empty Weight (MEW):

The weight of the structure, power plant, systems, furnishings and other items of equipment that are considered an integral part of the aircraft. It is essentially a “dry” weight, including only those fluids contained in closed systems (e.g. hydraulic fluid). The weight of all operators’ items is excluded. Operational Items: These items include the following: - Crew + Crew baggage

- Oil for engines, APU

- Unusable fuel

- Chemical fluids for waste tanks

- Water for galleys and toilets

- Galley structure and fixed equipment

- Aircraft documents and tools kits

- Emergency equipment

Basic Weight (BW): The Manufacturer’s Empty Weight plus operator’s items. Dry Operating Weight (DOW): The total weight of an aircraft ready for a specific type of operation excluding all usable fuel and traffic load. It equals the Basic Weight plus catering items and cockpit and cabin crew and their baggage. Operating Weight: The weight obtained by adding the Dry Operating Weight and Take off Fuel. Zero Fuel Weight (ZFW): The weight obtained by addition of the Dry Operating Weight and the Total Traffic Load. Take Off Weight (TOW): The weight at take off at the departure airport. It is equal to the Landing Weight at destination plus the Trip Fuel (fuel needed for the trip), or to the Zero Fuel Weight plus the Take Off Fuel (fuel needed at brake release point including reserves). Landing Weight (LDW): The weight at landing at the destination airport. It is equal to the Zero Fuel Weight plus the fuel reserves or to the Take Off Weight minus the Trip Fuel.


REV Page

: :

0 1.3-1


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Maximum Zero Fuel Weight (MZFW): The maximum zero fuel weight certified as referenced in the AFM, this is to prevent undue stress on the aircraft wing routes to the fuselage. Maximum Take Off Weight (MTOW):

The Maximum Take Off Weight certified as referenced in the AFM. Regulatory Take Off Weight (RTOW): The Regulatory Take Off Weight (RTOW) is the performance limited takeoff weight which is calculated by the flight deck crew Maximum Allowable Take Off Weight (MALTOW): The Maximum Allowable Take-Off Weight is the lower of RTOW and MTOW certified. Maximum Landing Weight (MLDW): The Maximum Landing Weight certified as referenced in the AFM which must not be exceeded at the time of the expected landing. Regulated Landing Weight (RLDW): The Regulated Landing Weight is the lower of the:  Maximum Landing Weight certified  Performance limited Landing Weight which is calculated by the flight deck crew. Traffic load: The weight of the payload including cargo loads, passengers and passenger baggage. Allowed Traffic Load: The available weight capacity for a specific flight sector and can be obtained by subtracting, the Operating Weight from the Maximum Allowed Weight for Take-off. Under load: The maximum possible weight for any additional load after completion of the load sheet and can be obtained by subtracting the Total Traffic Load from the Allowed Traffic Load. Any additional LMC weight shall never exceed the Under load before LMC. Ramp Fuel / Block Fuel: The total amount of fuel onboard prior to engine startup. Take-off Fuel (TOF): Weight of the fuel planned onboard at take-off.


REV Page

: :

0 1.3-2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Trip Fuel (TIF): Weight of the fuel necessary to cover the normal flight sector without reserves. Taxi Fuel (STF): Fuel expected to be used prior to take-off, including engine start, taxi and APU consumption, For simplification, a standard quantity of fuel (conservative value) will be calculated for, computer plans as given in table below. Quantities may be adjusted according Captains’ discretion.  At Cairo Airport AIRCRAFTS TYPE AND VERSION A320 - 231 A320 - 232 A321 A330 - 200 A330 - 300 A340 B735 B738 B777 - 200 B777 - 300 A300 - 600 A300 - B4 E170

AIRCRAFTS REGISTRATIONS

GBA GBZ GBU GCE GDS GBM GBH GCM GDC GBP GDL GAS GAC GCT GDF

GBB GCA GBW GCF GDT GBN GBJ GCN GDE GBR GDM GAY BDG GCU GDG

GBC GCB GBT GCG

GBD GCC GBV GCH

GBE GCD

GBF

GCI

GCJ

GCK

GBO GBK GCO GDD GBS GDN

GBL GCP GDX GBX GDO

GCS GDY GBY GDP

GCZ GDZ

GCR GEA

GDR

GCV GDH

GCW GDI

GCX GDJ

GCY GDK

STANDARD TIME FOR TAXI OUT AND APU

GDA GEB

GDB

6 5 4 7 2 3 4 17 5 6 2 2 12

15 MINUTES

STANDARD FUEL FOR TAXI OUT AND APU ( Kg ) 206 206 236 425 425 425 194 207 450 555 375 415 155

 Flight dispatcher shall inform load planner, if any changes occurs.  Note: Ground handling staff shall ask Captain for the Taxi out fuel in outstations before issuing the load sheet.


REV Page

: :

1 1.3-3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Centre of Gravity (CG): A point at which the forces of gravity are expected to take place on the aircraft. The closer the CG to the Centre of pressure (CP or wing lift) the greater the fuel saving as the tail trim requirement is reduced.

The weight and balance calculations are applied to define the Centre of Gravity - CG location of an loaded aircraft. 1. 2. 3.

The Centre of Gravity of an aircraft must be located in a specific area, within the limits given by the aircraft manufacturer. The proper position of CG is the base of safe and economic flight. It is prohibited to operate an aircraft with CG out of limits.

Ideal Trim In interests of fuel economy the load in the cabin and compartments shall, where possible, be distributed in such a way that the Loading Index at Zero Fuel Weight (LIZFW) be aft of the ideal trim limit. Standard Passenger Weight Procedure Description Scheduled flights Japanese passengers Children between 2 and 11 years Infants under 2 years

1. 2.

Male 79 kg 70 kg 35 kg 10 kg

Female 79 kg 63 kg 35 kg 10 kg

The passenger weight not includes the allowance of hand baggage which is 8kgs. The total dimensions of any piece of cabin baggage shall not exceed 118 cm. Actual Baggage Weights

For weight calculations and load distribution, actual weight shall be used. If actual weights are not available then the planning baggage procedure should be applied. Note: The maximum baggage weight per piece is 32 kg unless prior arrangement. Edition: 2 Date: Apr 2012

REV Page

: :

1 1.3-4


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Planning Baggage Weights: Baggage calculated by weight Planned number

Multiply 1.2 by the number of booked passengers

Standard planned baggage

weight Planned number of baggage multiplied by 20kg

Baggage calculated by piece (USA/CANADA) Planned number

Multiply 2 by the number of booked passengers

Standard planned baggage

weight Planned number of baggage multiplied by 30 kg

Crew Weights The weights below include crew baggage: Cockpit crew

100 kg

Cabin crew

100 kg

All deadhead crew (DHC)

79 kg*

* Actual crew baggage weight shall be used (as passengers) Baggage ULD Requirement Baggage ULD Requirement Planned number of baggage divided by the values below AKE (LD3)

40 pieces

ALF (LD6)

80 pieces

-Pallets Baggage shall not be built on netted pallets unless used for HAJ -Flights or shortage of containers


REV Page

: :

0 1.3-5


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Estimate Zero Fuel Weight (EZFW) In order for Dispatcher and/or Crews to accurately calculate how much fuel they require for a given sector, it is essential that they are provided with an accurate estimated zero fuel weight (EZFW). The following loads shall be included with the calculation of the EZFW; 1. 2. 3. 4. 5. 6. 7. 8. 9.

Aircraft Dry Operating Weight Booked number of passengers Baggage Booked Gross Cargo Booked Gross Mail Baggage ULD tare weight requirement Service Cargo, Co-mail Equipment In Compartment (EIC) Use the following table as guide to determine the baggage average per destination: AREA DOMESTIC

PAX + BAGS 85 KGS

GULF

110 KGS

EUROPE

100 KGS

GERMANY / FRANCE USA / CANADA

110 KGS

JAPAN

90 KGS

AFRICA

110 KGS

TEACHER SEASON

120 KGS

120 KGS

REMARKS

PC CONCEPT PC CONCEPT

* This is shall apply from Cairo and Domestic stations * Cargo and Mail shall be added as actual figure (if any). * Total number of children has to be considered (Child weight is 35kgs) Estimate Zero Fuel Weight Tolerances Increase to EZFW: Wide Body 1kg – 1499kg – No action required 1500 kg – 5000 kg – Load planner to advise Dispatcher (in Cairo) or Captain. Above +5000 kg – Load planner to advice IOCC duty manager, Dispatcher to produce new CFP and send via SITA Narrow Body 1kg – 1499 kg – No action required Edition: 2 Date: 01/01/2011

REV Page

: :

0 1.3-6


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

1500 kg – 2499 kg – Load planner to advise Dispatcher (in Cairo) or Captain. Above +2500 kg – Load planner to advice IOCC duty manager, Dispatcher to produce new CFP and send via SITA Reduction to EZFW: If the actual zero fuel weight (ZFW) is expected to be less than the estimated zero fuel weight (EZFW) by: 1kg – 5000 kg – No action required 5000 kg and more – Load Planner to advise Dispatcher and Captain, Dispatcher to contact Captain to produce new CFP if requested to do so by Captain requesting a new CFP should not result in additional delay to the departure and consideration should be taken as to whether the aircraft has already been fuelled. Portable water Portable water percent should be filled as follows: 1. 2. 3. 4. 5.

Domestic flights: 20% Short haul and medium haul flights on all aircraft types: 50% Long haul flights which are: NRT/KUL/PEEK/KIX: 75% Expect JFK flight 100%. EXPRESS Aircraft for international routes: 75% and 50% for domestic routes. All aircrafts b777-200 to be filled by: 100% to any destination.


REV Page

: :

0 1.3-7


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.3-8

1.4


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

ICAO Standard Documents For Aircraft Clearance

ICAO has adapted the following standard documents to the clearance of aircraft, crew, passengers and cargo.

1.

2.

3.

4.

- General Declaration

Annex 09 appendix 01

- Passenger Manifest


- Cargo Manifest


- Embarkation/Disembarkation Card


Details recorded on aircraft documents must be accurate and legible on all copies, as upon this can depend the safety of the aircraft, the validity of the certificate of Air worthiness and the accuracy of information extracted for statistical and revenue purposes. Unless specified by the relevant local authorities in the station concerned. EGYPTAIR authorized agents, Pilot-in-command, should not be required to deliver to the public authorities concerned. Prior to departure of aircraft, more than: 7 Copies of the general declaration. 3 copies of the passenger manifest. 2 copies of the cargo manifest. 3. If the aircraft is not embarking or disembarking passengers or loading or unloading cargo, mail or baggage, the General Declaration should so state. 4. Document files must be maintained, protected, secured and stored in an orderly manner so that reference can be made to them quickly when required. (Period two years).

Edition: 2 Date: 01/01/2011P

REV Page

: :

0 1.4-1

1.4.1 1. 2.

3.


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

GENDEC (General Declaration) The standard General Declaration according to ICAO Annex 9, Appendix 1, is to be established for all destinations. The General Declaration is the basic documentation used for inward and outward clearance of aircraft by Border Control Authorities at airports. The General Declaration can be handwritten of computer based format. The General Declaration is the only document required for the clearance of an aircraft and its load while in direct transit through a country. Delete the word "Outward" or “inward” as the case may be Enter cities and countries of destination, in the sequence of flight routing and in plain language in the place column. Enter names and initials or crewmembers, their duties on board and in the “Total Number of Crew”. Note1: -

-

When attached to the operating crew for operational or cabin duty on the flight, supernumerary crew must be included in the “Total Number of Crew” column under the heading “Supernumerary” with their destination if different. Any other crewmember travelling on duty must appear on the passenger manifest and hold a ticket. Only flying staff may be regarded as supernumerary crew. Pilot in command should approve the formal copy of general declaration “DECLARATION OF HEALTH” accordingly, inserting NIL if appropriate.

Note 2: -

Any certificate obtained from an Airport Health Authority or Doctor regarding an offloaded passenger should be attached to general declaration. Complete the Declaration in block letters and in a legible manner. The number of copies of General Declaration; required for inward clearance; are 2 copies of which the stamped copy constitutes the outward clearance at the previous international airport to be delivered to public authorities concerned and the other copy to be retained in file.


REV Page

: :

0 1.4-2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

MSC/STAT-F-44


REV Page

: :

0 1.4-3

1.4.2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Passenger Manifest Different Types Of Lists A traffic document listing the names of passengers to be carried on a flight. At stations where DCS has been introduced, it is possible to display and print a complete set of lists for all passengers.

1. 2. 3.

TPM - ICAO Passenger Manifest. For Immigration Control a list of checked-in commercial passengers may be used. The standard Passenger Manifest according to ICAO Annex 9, Appendix 2, is to be established for Cairo Station and all destinations at which a nominal passenger list is still required by the state.

MSC/STAT-F-40

* Manual Passenger Manifest shall be completed when system is down.


REV Page

: :

0 1.4-4


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Manual Passenger List Teletype Passenger Manifest (TPM)

QD CAIKDMS .ATHKIOA MS/051514 TPM ICAO ANNEX 9 APPENDIX 2 TO SEE BELOW EGYPTAIR SUGDE MS0748 05AUG FROM ATHENS GREECE TO SEE BELOW SURNAME INITIALS CAIRO EGYPT ABDALLA/AHLAMMOHAMEDMRS ABDELKAREM/GAMALMR ABDELRAZEK/AHMEDIBRAHIMMR ABOUZED/SHERINE ACHILLI/YOLANDA AHMED/SALAHHOSNIMR AKAOUI/MICHAELMR AMER/MAHMOUDMOHAMEDMR GKERGKES/ANGELOS GKERGKES/GEORGIOS GKERGKES/MINAS GREGORIUS/CRISTIANOMR GREGORIUS/GABRIELAMS GUENENA/KARIMMR HAWAS/KAMELMR HEGAZY/MENAH HEWALA/MOHAMEDMR HOEFFKEN/JANA ISKANDER/TULINEMRS KAMEL/RAMADANMR KAMIDAI/SHINYA PART01 CONTINUED SENT CAISQMS CAINUMS CAIKDMS 061020 JPUA 579 @NNNN


REV Page

: :

0 1.4-5


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Procedures Each passenger manifest should contain flight number and date. 1. Only one passenger having an infant may sit on one row. 2. Sex of each passenger has to be marked as: M (Male) / F (Female) / C (Child) I (Infant) 3. Piece and weights (must be in kilograms) of checked baggage should be indicated. 4. Non-revenue passengers have to be indicated. 5. Total adults, children and infants, pieces and total weight of baggage to be passed to the Load Planner.


REV Page

: :

0 1.4-6

1.4.3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Cargo Manifest

AV 2027 04FEB

C A R G O

M A N I F E S T

AV 0650 05FEB EGYPTAIR

ICAO ANNEX 9 APPENDIX 2 PAGE 1 MS 0651 05FEB06 POINT OF LOADING CAI POINT OF UNLOADING AS BELOW AWB NUMBER PKGS NATURE OF GOODS OWNER/OPERATOR USE OFFICIAL WEIGHT EX TO CAI – RUH ALF -2294MS 077 32075013 538 FRESH VEG PER B 1940 CAI RUH SURF/05FEB LTA 1.940 KGS ALF -02158MS 077 32083446 975 FRESH VEG PER B 2385 CAI RUH SURF/05FEB 975 LTA 2.385 KGS PAG -08777MS 077 32017930 999 FRESH VEG PER B 2775 CAI RUH SURF/05FEB 999 LTA 2.775 KGS ALF -02395MS 077 32083494 283 FRESH VEG PER B 2050 CAI RUH SURF/05FEB 283 LTA 2.050 KGS PLA -33136MS 077 66200901 28 FRESH CUT PEF B 280 JNB RUH LTA MS0840/04F FLOWER 280 KGS E 28 LOCAL 077 32008524 8 PRINTED B 173 CAI RUH SURF/04FEB MATTER LTA 077 66108276 2 SURGICAL B 17 HAM RUH LTA SURF/04FEB SUTURES 077 66107683 1 MACHINERY B 2 FRA RUH SURF/04FEB S.PART LTA TRANSIT NIL 2.834 9.622 KGS SERVICE NIL --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------TOTAL FREIGHT EX CAI 2834 9622 KGS 2834 9622 KGS


REV Page

: :

0 1.4-7


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Freight Forwarding Message (FFM)

QK CAIKKMS CAIKHMS CAIKOMS CAIKLMS CAIIJMS CAIFNMS .QIFFMMS 132141 FFM/4 01/MS966/14JAN/CAI SHJ 077-32031720CAISHJ/T2K75.OMC0.50/SAPLYES OF DECU 077-65581482CAISHJ/P5K60.OMC1.45T55/MEDICINES ULD/AKE7077MS 077-65581482CAISHJ/P5OK590.OMC1.50T55/MEDICINES ULD/ALF2442MS 077-32031786CAISHJ/T320K2150.OMC6.00/F.VEG-FRUITS/PER LAST 132139 GSM 600 NNN General: A cargo manifest is a cargo document used to list the details of the shipment prepared to be loaded on a certain flight. Cargo Manifest Data: A cargo Manifest shall include the following data: 1. 2. 3. 4.

Operator’s name. Flight No., date of operation, aircraft registration, point of loading and unloading. AWB number, number of loaded packages, nature of goods, gross weight, origin and final destination for each shipment. The appropriate cargo code must be shown on the cargo manifest such as HUM,

Notice: In case of a connecting cargo or a transit cargo within a short time, so it is recommended to make a separate cargo manifest per destination, per flight to ensure and secure the quickness of transfer of such cargo from flight to another. PER, AVI etc. in case of finding a special cargo listed on the cargo manifest.


REV Page

: :

0 1.4-8


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Distribution of Cargo Manifest: Distribution of cargo manifest and its copies depends upon the policy of each carrier for EGYPTAIR CARGO distribution of cargo manifest shall be done as follows: 1. One copy of cargo manifest along with one copy of each AWB to be sent to Accounting Section. 2. One copy with each AWB to be sent to statistics Department. 3. Three copies along with copy of each AWB to be attached with the report of each flight. 4. At least 10 copies of cargo manifest with relative air waybills shall be placed in the cargo documents box or envelop to be forwarded to unloading station on board. 5. Three copies of cargo manifest with clear customs permission for each report shipment to be delivered to customs authority to a clearance for the whole shipments on each flight. 6. One copy of cargo manifest to be sent to loading department to be guided for loading on board. 7. One copy must be delivered to warehouse staff to settle all shipments clearance and forward it on each flight.


REV Page

: :

0 1.4-9


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

MSC/STAT-F-02


REV Page

: :

0 1.4-10

1.4.4


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Airmail Delivery Bill (AV7). General: Form CN38 (AV7) is comprising all mail dispatches from the station of loading to the station of unloading.

The purpose of the CN38 (AV7) form is to serve as: 1. 2. 3.

An accounting document. A tally document. A delivery receipt. Mail Manifest

The number and pieces/weight of mail bags should be listed in separate manifests. The mail manifest with its relevant CN38 (AV7) should be sent together with AWB copies to Cargo Auditing Department after recheck whether: 1. 2.

Any records contained in both mail manifest and CN38(AV7) documents are good for billing proceedings. The mail serial number and mail bags have been duly checked by MS staff against the mail manifest when loading and unloading.

Note: For interline carriage; the mail manifest should be classified into: 1. 2.

Mail destined to the point of unlading shown on the manifest. Mail to be transferred at the point of unlading, and en-routed to any other airport by an interline carrier as stated in the heading of CN38 (AV7) form. Completion of CN38 (AV7)

The CN38 (AV7) form is completed by the dispatching postal administration and handed over to the carrier in at least seven folds together with the mail bags. Distribution of CN38 (AV7) The copies of the completed CN38 (AV7) form must be distributed as follows: 1. One copy to be signed for receipt and return to the delivering postal administration. 2. One copy to flight report. 3. One copy to be filed at the original station. 4. The rest four copies of CN38 (AV7) shall be put in the mail manifest envelope and forwarded with the mail bag to the destination station, where one of the four copies should be kept in file when signed by the post official. He will in turn retain the remaining three copies with the mail bag.


REV Page

: :

0 1.4-11



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.4-12


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.4-13


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.4-14


EGYPTAIR AIRLINES

Aircraft Handling


1.5

Flight Documents

1.5.1

Flight Reports

Commercial Sector

Flight Reports required to be submitted for each flight and every outstation should forward it on the next flight. Flight Reports are used for reporting irregularities encountered during the Ground Handling; i.e. No Show, cancelled passenger, food served on ground, VIP, Lost and Found Articles, and any other information. In case of delay encountered at station, reasons in details and action taken and proposals to be shown on the Flight Report in details. Documents attached to flight report:1. 2. 3. 4. 5. 6. 7. 8.

All after departure messages Load sheet Loading instruction report Different required lists by category General declaration Cargo manifest Notification to captain (NOTOC) Special Passenger Documentation (UM, DEPA, etc)

NB. Retention of Flight report shall be kept for one year


REV Page

: :

0 1.5-1


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

FLIGHT REPORT

FLT. No. MS

Date

A/C REG. SU

ROUTE

STA

STD

ATA

CAPTAIN SCHED. TRANSIT TIME

ATD

ACTUAL TRANSIT TIME

STATION DELAY FLIGHT

SECTOR PAX CARGO

MAIL REMARK

INCOMING

TRANSIT

OUTGOING

STAFF HANDLING FLIGHT

REASONS FOR STATION DELAY

REMARKS

cc: District Regional Manager. STATION MANAGER ........................................


REV Page

: :

0 1.5-2



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.5-3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.5-4


EGYPTAIR AIRLINES

Aircraft Handling


1.6

Aircraft Documents

1.6.1

AIRCRAFT BRIEF CASE

Commercial Sector

A brief case is available on each aircraft for stowage of the following documents: For Passenger Manifest use

RED

For Cargo Manifest use

GREEN

For Mail Documents use

BLUE

On top of the envelopes “PASSENGER MANIFEST “, “CARGO MANIFEST”, etc., plus the flight number / date and destination shall be printed in block characters. These documents may comprise: 1234567-

General Declaration. Passenger Manifests. Weight and balance documents Cargo manifests. Air waybills and accompanying documents. AV (7). Other traffic forms required on arrival.

They should be stowed in the document case, which should be delivered on departure to the cabin crew who will be responsible for stowage. The aircraft documents case should be presented with the weight control folder (where carried) to ground staff immediately on arrival and before disembarkation of


REV Page

: :

0 1.6-1


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.6-2


EGYPTAIR AIRLINES

Aircraft Handling


1.7

Load Sheet And Load Message

1.7.1

Load Sheet Process

Commercial Sector

Crew Figure Take-off Fuel

Flight info Aircraft

Trip Fuel Registration Planning Taxi Fuel

Allowed

Load-sheet

TOW

Finalize Booked Load sheet

Passengers

E.I.C.

Booked Passengers 1. Baggage

Ensure CG & Weights are within Specified Limits

Final Cargo/Mail Figures (including DGR) issued

Baggage Container

Completed Load/Trim sheet

Final

Final

Passenger NO

YES

LMC

Offer completed Load sheet to Commander At no later than – 10


Baggage Figures

Perform LMC and verify no limits Exceeded and under

REV Page

: :

0 1.7-1


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Introduction Upon delivery of the weighing report from manufacturer, technical sector inspection department prepares the data for aircraft weight limitation, and spare parts that should be on aircraft.

The flight operation technical research department: 1. 2. 3. 4.

Prepare aircraft weight and balance data Calculates D.O.W and D.O.I by adding operational items Checks and approves the weight and balance documents used by stations. Distributes Dry Operating Publications (through outstations department) to be used by all stations for the purpose of the fight load sheet Definitions

The load sheet and load message is a standard form, which has been agreed upon by all IATA carriers. It is considered a part of the certificate of airworthiness of the aircraft. EGYPTAIR uses the combined load and trim sheet form. The load sheet shall be completed for all flights including ferry, test, and training operations; aircraft weight and balance conditions shall be correct and within limits.


REV Page

: :

0 1.7-2

1.7.2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Completion Of Load Sheet Manual Load Sheet

The load sheet shall be prepared according to the following instructions:1. Writing in only permitted in block letters in blue or black. 2. No alternations like overwriting of figure or erasures are permitted 3. The entries in the shaded portions of the load sheet from the text of load message. 4. The load sheet must be completed in 4 copies for each departure after acceptance and signature of pilot-in-command and will be distributed as follow: Original

to pilot-in-command

1st Copy

on board of the aircraft (briefcase)

2nd Copy

to the station file

3rd Copy

to statistics Department

Comparison Of Load Sheet And Actual Loading Before the load sheet is released, the Load Master must confirm the actual load distribution with the Load Controller. The Load Controller must include all deviations, reported by the Load Master or dispatcher, in the load sheet.


REV Page

: :

0 1.7-3



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.7-4


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

The description of the specimen load sheet and trim sheet is divided in eight parts as follows:


REV Page

: :

0 1.7-5



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.7-6



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.7-7



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.7-8



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.7-9



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.7-10



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.7-11



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.7-12


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Illustration On How Aircraft Weight Is Calculated

BASIC WEIGHT Plus CREW & CREW BAGGAGE Plus PANTRY Plus OTHERS (including FLY AWAY KIT) Equals DRY OPERATING WEIGHT Plus TAKE-OFF FUEL Equals OPERATING WEIGHT Plus TARFFIC LOAD Equals TAKE-OFF WEIGHT


Minus

Minus

TAKE-OFF FUEL

TRIP FUEL

Equals

Equals

ZERO FUEL WEIGHT

LANDING WEIGHT

REV Page

: :

0 1.7-13


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Manual Trim Sheet The trim sheet indicates the influence of load distribution in the aircraft center of gravity. It serves the purpose of ensuring safe balance condition as well as determining the center of gravity position at take-off. The location of C.G will be given as a percentage of the mean aerodynamic chord (MAC). The un-shaded area of MAC diagram shows the Maximum range of the C.G on the trim sheet. When completing trim sheet it must be ensured that the C.G at ZFW and TOW does not exceed the appropriate limitations. Writing is only permitted in blue or black. For LMC different color may be used. Instructions For Use 1. 2. 3.

Draw a vertical line from DOI to the next scale. Scale the pantry load (if applicable), load per. Compartment and passenger per. Cabin sections as indicated by arrow direction. Show fuel correction from the back of the load sheet paper.


REV Page

: :

0 1.7-14


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Manual Trim Sheet


REV Page

: :

0 1.7-15


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.7-16

1.8


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Mechanized Load Sheet

Ref. No

Heading

1

FROM

Three IATA airport code of airport of movement

2

TO

Three IATA airport code of first intended landing

3

FLIGHT

4

A/C REG.

Aircraft registration

5

VERSION

version used

6

CREW

number of operating crew excluding crew travelling as passengers

7

DATE

Self explanatory

8

TIME

Four-digit value of local time this edition was produced

9

EDNO

Edition number

10

WEIGHT

11

LOAD IN COMPARTMENTS

Definition

Flight number

Total of dead load weight in compartments Total weight of dead-load per compartments

12

TOTAL WEIGHT

Total passengers weight calculated according EGYPTAIR policy

13

ADULT

Total number of adult

14

CHILD

Total number of child

15

INFANT

Total number of infant

16

TTL

17

CAB

Total number of passengers onboard sum of items,13,14,15 Weight of cabin baggage Total number of seats, per class, occupied by outgoing passengers

18,19,20

PAX

including PAD. (maximum three classes)

21

SOC

Seats occupied by dead-load per class

22

BLKD

Fitted seats not available for passengers or dead-load

23

TOTAL TRAFFIC LOAD

24

DRY OPERATING


WEIGHT

The total weight of passengers and dead-load, ULD’S weight nit included basic weight plus operational items

REV Page

: :

0 1.8-1

Ref. No

Heading

25

ACTUAL ZERO FUEL WEIGHT MAXIMUM ZERO FUEL WEIGHT TAKE -OF FUEL ACTUAL TAKEOFF WEIGHT MAXIMUM TAKE-OFF WEIGHT TRIP FUEL

26

27 28 29

30 31

32

33 34

35 36 37 38 39 40 41 42 43 44

45 46 47

ACTUAL LANDING WEIGHT MAXIMUM LANDING WEIGHT L BALANCE & SEATING CONDITIONS DEST. SPEC. CL/CPT +/ WEIGHT LMC TOTAL +/ LMC TOTAL WEIGHT ADJ LOAD MESSAGE SERVICE WEIGHT ADJ. WEIGHT / INDEX PL TEXT ADDITION CHECKED APPROVED/TI ME



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Definition

sum of items 23 and 24 Equal to maximum design zero fuel weight

The amount of fuel on board minus taxi fuel sum of item 25 and 27 The maximum design take-off weight or Operational take-off weight whichever is lower The amount of fuel planned to be consumed from take-off to station of first intended landing Item 28 minus item 30

The maximum design landing weight or operational landing weight whichever is the lower Indicator showing which of the maximum weight is limiting the allowed traffic load According to EGYPTAIR DOI, LIZFW ,LITOW, MACZFW, MACTOW are required Destination of LMC Specification. kind of category of LMC Class/Compartment Identification of on or off-load Weight of LMC Identification of LMC sum total Total weight of all LMC adjustment weight after LMC load message in IATA format before LMC Any adjustment to Dow/DOI

plain language notes Load sheet agent signature Signature of captain in command or authorized person and time of approval

REV Page

: :

0 1.8-2



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.8-3

LOADSHEET ALL WEIGHTS IN KILOS


EGYPTAIR AIRLINES

Aircraft Handling


CHECKED

APPROVED/TIME

FROM/TO FLIGHT A/C REG VERSION CAI LHR MS7007 /28MAR SUGBP 12F21C286Y

LOAD IN COMPARTMENTS

PASSENGER/CABIN BAG

WEIGHT 17540

CREW 2/16

EDNO 02 DATE TIME 28MAR98 0916

DISTRIBUTION 1/ 3500 2/ 6500 4/ 3940 5/ 2100

19077 PAX BLKD

.

3/ 1500

237/ 8/ 5 TTL 250 CAB 735 10/ 16/219 SOC 0/ 0/ 0 0

............................................................... TOTAL TRAFFIC LOAD 36617 DRY OPERATING WEIGHT 143306 ZERO FUEL WEIGHT ACTUAL 179923 MAX 195045 L TAKE OFF FUEL 30000 TAKE OFF WEIGHT ACTUAL 209923 MAX 286900 TRIP FUEL 19000 LANDING WEIGHT ACTUAL 190923 MAX 208652 ............................................................... BALANCE AND SEATING CONDITIONS DOI 32.6 LIZFW 32.0 LITOW 33.0 MACZFW 22.7 MACTOW 24.1 A10.B16.C130.D89. SEATROW TRIM

Commercial Sector

ADJ ADJ ADJ

LAST MINUTE CHANGES .DEST SPEC CL / CPT # - WEIGHT . . . . . . LMC TOTAL

UNDERLOAD BEFORE LMC 15122 ............................................................... LOAD MESSAGE AND CAPTAINS INFORMATION BEFORE LMC TAXI WGT 209923 MAX 287804 - LHR . 237/ 8 / 5.735.T17540.1/3500.2/6500.3/1500.4/3940.5/2100. PAX/10/16/219.PAD/0/0/1.PER/2 SI SERVICE WEIGHT ADJ WGT/IND ADD NIL DEDUCTIONS NIL .... PL TEXT ADDITION .... CAPT*ELNEGOUMY* AUTHORISED WEIGHTS USED FOR PASSENGERS CREW AND BAGGAGE LOADS ARE DISTRIBUTED AS PER CURRENT TRAFFIC INSTRUCTIONS LOAD SHEET OFFICER FRE 12000 POS 100 BAG 5440 TRA 0


REV Page

: :

0 1.8-4


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.8-5


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.8-6

1.9


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Last Minute Change (LMC) General

The load sheet must reflect the actual loaded state of the aircraft prior to take-off. it is often necessary to adjust the load sheet after completion. Such adjustments are called last minute changes (LMC). They are usually affected at the aircraft’s side and mostly under pressure of time. Because of the risk of making errors under such circumstances, great care and attention are demanded from those effected the corrections. Only Staff trained and experienced in load control may perform this duty.

Definitions “Traffic Load LMC” means the difference between: 

The actual load according to the Loading Instruction / Report and the relevant figures on the load sheet



The actual number of passengers according to the gate check and the relevant figures on the load sheet Entry Of Last Minute Changes

Traffic Load In general, only changes in the weight of the traffic load (passenger, baggage, cargo and mail) or in its distribution are to be recorded in the LMC box of the load sheet. The total weight change represented by the LMC entries must be shown in the LMC total box. A weight increase must not exceed the under load before LMC Correction Of Balance Conditions 

Balance conditions should basically be corrected if they are affected by last minute changes. The previously calculated balance conditions need not be corrected if the changes in the number of passengers and / or in the weight of the dead load do not exceed the LMC tolerance specified for the aircraft type concerned


REV Page

: :

0 1.9-1


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

The Following LMC-Limitations Are Applicable And Have To Be Observed Additionally:-

A/C TYPE

 

MAXIMUM (WEIGHT OR PAX) WEIGHT (KGS)

PAX + Baggage

E70

200

02

B735

500

05

B738

500

05

AB321

500

05

AB320

800

08

AB330

1500

15

AB340

1500

15

B777

2000

20

Whenever these LMC-limitations are exceeded a new load sheet must be issued. Deviations, which are allowed as LMC, are passengers, baggage, cargo and mail.

Responsibilities Of The Load Controller Or Dispatcher

 

After completion of the LMC entries on the load sheet, the Load Controller or dispatcher must check that: The maximum gross weights (ZFW, TOW, LAW) applicable for the flight are not exceeded. The maximum weight limitation of each compartment or ULD position and, if applicable, the limitations for combined load, cumulative load and asymmetrical load are not exceeded. The calculated centre of gravity at TOW and, if applicable, at ZFW and LAW is within the permitted limits. Information Of Flight Crew Standard Procedure Normally the load sheet presented to the pilot in command should include all last


REV Page

: :

0 1.9-2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

minute changes. These should be reflected as entries in the LMC box and, if required, as corrections to gross weights, fuel figures and balance conditions.

Note :If EDP load sheets are issued, it is advisable to adjust the passenger and load figures before the final version is printed  Alternative Procedures Before presenting the load sheet to the pilot in command, the Load Controller should check the load sheet for accuracy and establish whether the fuel figures correspond to those shown on the fuelling order Last minute changes are to be communicated to the flight deck crew only after the Load Controller or dispatcher has entered all changes and corrections on the load sheet copies retained on the ground and after he / her has carried out the checks Flight deck crew may be informed verbally of last minute changes either directly or by using the internal communications facilities of the aircraft (interphone, inter communication system), or by radio communication. In cases where last minute changes are conveyed verbally to the flight crew, the following details should be recorded in writing:   

The name of the agent The time of transmission Confirmation that the flight crew has acknowledged the changes


REV Page

: :

0 1.9-3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.9-4

1.10


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

EDP Process AHM560

  

Airport Handling Manual 560 IATA form contains all W/B data necessary to Handling Supervisor to create the electronic W/B database for a specific aircraft and produce a computerized load sheet. Researches and Training Department provides outstations with any amendment to the existing AHM560 or Load sheet, (or a complete data set if a new aircraft enters the fleet). Ground handling agent is responsible for feed DCS (departure control system) with all current data.

3 test load sheet (full – half – empty) – for new aircraft – has to be sent to Researches and Training Department for approval before live operation. If the test load sheet is not very accurate and not match with Amadeus and/or manual load sheet, the Handling agent shall correct the errors and send another 3 test load sheets. Customer airline (s) shall send their EDP to Amadeus by email [email protected] , [email protected] and copy for [email protected] for follow up. The approval shall be given by customer airline data base department to Amadeus. The same procedure for any update required to the data on the system. Dry operating weight publication Upon receiving the new edition for any aircraft from Flight Operations, Technical Research Department: It shall be distributed to all outstations by Outstation Department in order to amend their systems accordingly. At the same time, it shall be send by Researches and Training Department, to Amadeus database in order to amend data for all online station.  In order to amend crew adjustment tables, Amadeus shall insert the new tables which can be displayed by IG/C and load planner can amend crew weight/index by DI/7.  Researches and Training Department shall send the amended crew adjustment tables (After being amended by Amadeus) to Flight Operations, Technical Research Department.  The process from receiving the DOW publication till it distributed to live operation shall take no more than 15 working days.


REV Page

: :

0 1.10-1


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

EDP process

EDP PROCESS AHM560 RECEIVED FROM

MANUFACTURE (BOEING OR AIRBUS) FOR MS FLEET

CUSTOMER AIRLINES

TO BE SEND TO AMADEUS DATABASE (15 WORKING DAYS)

* TO BE SEND TO AMADEUS DATABASE *TO BE SEND TO OUTSTAIONS (OTHER SYSTEMS) (15 WORKING DAYS)

3 TEST LOAD SHEETS (FULL-HALF-EMPTY) SHALL BE ISSUED BY AMADEUS / OTHER SYSTEMS

CUTOMER AIRLINES SHALL APPROVE TEST LOAD SHEET

RESEARCHES & TRAINING DEPARTMENT SHALL APPROVE TEST LOAD SHEET

YES YES

NO


LOAD SHEET CAN BE PRODUCED BY LOAD PLANNER

ANOTHER TEST LOAD SHEETS SHALL BE ISSUED BY AMADEUS / OTHER SYSTEMS

NO

REV Page

: :

0 1.10-2

Weighting report (Maintenance)

DOW Publication (Flight Operations, Technical Research Department)

Amadeus (Researches & Training DEP)

DOW Publication (Flight Operations, Technical Research Department)

Outstations DEP. & Load Planner (IOCC) (Researches & Training DEP)



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

1- Weighting report issued by maintenance after regular checks. 2- Maintenance has to send same report to Flight Operations,

1- Flight Operations, Technical Research Department shall issue DOW publication. 2- Flight Operations, Technical Research Department shall send it to Researches & Training DEP (STN).

1- Researches & Training DEP (STN) shall send DOW publication to Amadeus. 2- 2-Amadeus shall feed the system by all crew composition.

1- Researches & Training DEP (STN) shall send crew composition Flight Operations, Technical Research Department. 2- Flight Operations, Technical Research Department shall attach crew composition table with DOW publication and send it to Researches & Training DEP (STN). 3- Flight Operations, Technical Research Department shall

1- Researches & Training DEP (STN) shall send final DOW publication to outstations DEP and load planner in IOCC. 2- Outstations DEP shall send it to all outstations and shall get receiving confirmation from each station.

REV Page

: :

0 1.10-3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.10-4


EGYPTAIR AIRLINES

Aircraft Handling


1.11

Safety Regulations

1.11.1

General

Commercial Sector

The following measures shall be taken in order to achieve as highest safety standard as possible, and must comply with local authority regulations, which are not contradictory and the process is to ensure safety procedures are in place for airside operations in areas near and around aircraft. 1. 2. 3.

Mobile ground service equipment Loading personnel Loading and service equipment Mobile ground service equipment

1.

2.

3.

Only qualified personnel should be permitted to operate equipment. Equipment operators should be qualified on the basis of mental and physical requirements, (physical fitness, visual activity, color vision, deaf perception and hearing). Aircraft and pedestrians should always have the right way. Ground equipment should never move across the path of taxiing aircraft or embarking and disembarking passengers. Indoor speeds of ground equipment should not be greater than 20 KM P/HR.

Loading Personnel 1. 2. 3. 4. 5. 

  

Employees should never try to attempt to lift more than their personal physical capabilities could allow. Lifting should be done with legs and arms. The back should be kept as strait as possible. The wearing of jewelers such as rings and identification bracelets should be discouraged, they are liable to catch on hooks, nails, buckles, or straps. All cargo should be set down easily (rather than dropping it) to avoid injuries to the feet and toes as well as to prevent damage to aircraft flooring and shipments. Appropriate gloves should be worn. Extreme care should be exercised when entering aircraft cabin, holds or compartments from carts and tractors or when alighting from aircraft onto vehicles, because these could move unexpectedly. When handling live animal cargo, fingers and hands should be kept clear of the interior of cages or crates to avoid possible bites. When a poorly packaged shipment is observed. Proceed with caution. All contents should be prevented from slipping out and possibly causing injuries. Cargo should be stowed evenly, in cargo carts, with heavy pieces on the bottom and in the center to ensure stability


REV Page

: :

0 1.11-1

1.11.2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Ramp Safety General Safety

1. 2.

3. 4. 5.

6. 7. 8. 9. 10. 11. 12. 13.

14.

No smoking on the ramp area No unauthorized personnel can enter the ramp area or an aircraft. If any unauthorized person is detected the local authorities should be informed directly or through your Operations Supervisor, according to local regulations. Only qualified and authorized personnel can operate ground equipment on the ramp area. All ground service equipment should be in good mechanical order. No equipment should enter the ramp until the aircraft has reached a complete stop, aircraft is chocked, engines have shut down and anti-collision lights are switched off. The use of marker cones should be in place before loading/un-loading can take place. The use of a guide person shall be used when maneuvering ground equipment to and from the aircraft. All persons attending the ramp area should wear fluorescent safety vests. All persons attending the ramp should wear ear protection at all times. No ground equipment apart from fuel vehicles shall be parked within the aircraft fuel venting area. No ground equipment should operate under the aircraft wings except fuel vehicles where necessary Vehicle brakes shall always be tested before finally approaching the aircraft The jet bridge/steps shall not approach the aircraft until the aircraft has reached a complete stop, aircraft is chocked, engines have shut down and anti-collision lights are switched off. If any damage is noted to the aircraft, it shall be immediately reported to the aircraft engineer. Handling agents shall advise Egyptair station manager via telex immediately any damage to our aircraft that has occurred. Also as soon as possible a full detailed station handling report shall be sent. Ramp Safety

The ramp area should be checked frequently to avoid accidents, injuries to persons or damage to aircraft and equipment. see Ramp Surface Inspection Loading And Service Equipment The utmost caution is required to avoid any situation which might result in damage to an aircraft whilst on the ground. 1. 2.

As long as the aircraft is taxiing ground equipments should be parked at a safe distance. Ground equipments and jetties (loading bridges) should only be directed to the aircraft after it has come to a complete standstill, the parking brakes on-chocks in position, engines cut down.


REV Page

: :

0 1.11-2

3.

4.

5.

6. 7.


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Ground equipments placed at some distance from the aircraft should have brakes on, in case blast from the aircraft engines should cause the equipment to start rolling. The ground equipments should be in top technical condition. Unsuitable and / or defective aircraft loading, servicing equipment are a hazard to aircraft, therefore ensure that the equipment provided by our handling agency is suitable and safe for use at EGYPTAIR aircraft. It should be maneuvered in the aircraft vicinity at low speed and with accuracy and care and, when in position at aircraft side, brakes should be applied to prevent slipping or other uncontrolled movements. When loading has been completed remove all ground equipments to a safe distance. Should even the slightest scratch or dent in the aircraft skin occur or be noticed it is imperative that the fact be reported immediately. Remember that even minor deformations, apart from detracting from performance, could be the direct cause of serious accidents. This is because aircraft have to withstand very great forces at high altitudes. Damage to the aircraft might also result from:-

1. 2. 3. 4. 5. 6.

Exceeding aircraft floor load limitations. Inadequate tie-down and failure to fasten separation nets and door nets. Insufficient precautions when loading on seats in the passenger cabin. Incorrect opening or closing of doors and operation of cargo doors during strong or dusty wind conditions. Care must be exercised during loading and unloading operations, to avoid damage to the doors. A documented preventive maintenance program and records of completed maintenance on ground equipment must be maintained in the station.


REV Page

: :

0 1.11-3



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.11-4

1.11.3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Precautions Against Jet Blast

From the Traffic Handling point of view the following regulations must be observed :1. 2.

3.

4.

5.

6.

No one is to approach within 7 meters of the air intakes. No personnel or ground equipment are to be allowed within the first 75 meters behind the jet pipes, this area is liable to be exposed to blast , unless the aircraft concerned is the one on which they are being employed and / or it is certain that the engines are not liable to be started. Passengers must not be taken within the first 150 meters of the area liable to be exposed to blast behind the jet pipes, unless the aircraft concerned is the one on which they are about to embark or have just disembarked, and or it is certain that the engines are not liable to be started even if this means a delay to the flight. Full use must be made of blast fences where available. Adequate steps must be taken to ensure that ground equipment cannot be damaged, or cause damage to any aircraft or other object as a result of jet blast and means of quickly removing ground equipment from an area liable to blast must always be available. Passenger steps are particularly vulnerable when sideways on to the blast and must be moved round by hand if necessary, to keep the foot of the steps facing the blast. When handling jet aircraft passenger steps must be positioned just beyond and in line with the wing tip while engines are started, and then moved to a distance outside the first 75 meters of the area likely to be exposed to blast. before taxing clearance is given. Other operators whose aircraft are parked next to our jet aircraft are to be given sufficient advance warning of our intended movements so that they can take any necessary precautions. On all jet aircraft, the red flashing beacon will be switched off, to indicate to ground staff that the engines are stopped. Staff and equipments must not approach the aircraft while the beacon is operating.


REV Page

: :

0 1.11-5



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

REV Page

: :

0 1.11-6


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.11-7


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.11-8


EGYPTAIR AIRLINES

Aircraft Handling


1.12

Arrival And Departure Procedures

1.12.1

Arrival Procedures

1. 2. 3.

Commercial Sector

The handling of aircraft and load requires careful planning and starts well ahead of the arrival of the aircraft. The estimated time of arrival (ETA) will be received by means of the departure message from the preceding station. This time must be promulgated immediately to all station departments concerned with the handling of the flight. The station personnel,( defined as tech, ground services or traffic) shall utilize IATA recommended hand signals to communicate ramp operations movement of the aircraft, and ensure that the following principles are observed: A. Upon arrival of the aircraft, the Supervisor of Loading or the maintenance personnel shall perform a walk around of the aircraft to inspect for any damage which may have incurred during the flight or from the departure station. Inspection of the aircraft shall include door panels, fuselage and wing areas. Report any damage immediately to the engineering department and the flight crew. B. Personnel and equipment must not enter the safety areas until the engines have completely stopped. C. All necessary loading/servicing equipment must be serviceable and must meet the safety requirements. D. Loading and servicing equipments must not approach the aircraft until the engines have come to a complete stop and each chock is in position in front and aft the nose wheel landing gear. E. Loading / servicing equipments must be positioned at the aircraft according to a locally planned pattern, considering the position of buildings and operational stands as well as the movement of other types of equipment around the aircraft. F. A reasonable distance between the aircraft and Loading servicing equipments must be maintained to avoid damage caused by vertical changes of the fuselage during loading/unloading. G. Passenger and service doors must be opened by the crew from inside only, that means for passenger aircraft by the cabin crew and for cargo aircraft by the cockpit crew in no case should these doors be opened from outside H. Before disembarkation of passengers a cabin attendant shall hand the aircraft briefcase to station personnel. I. Upon the arrival of the aircraft, lavatory servicing shall be completed. After servicing the lavatory, personnel shall wipe the service area with a cloth to ensure there is no leak in the system and to prevent any possibility of “blue ice formation.” J. Upon the arrival of the aircraft, potable water servicing shall be completed. Cleaning and disinfecting records of the potable water servicing equipment must be maintained in the station K. For aircraft scheduled to remain on the ground overnight, the cabin must be searched by security or Egyptair staff, after cleaning and or off loading to ensure no dangerous devices are left onboard. The cabin doors must be closed and the aircraft must remain in a well lighted secured area. Access to the aircraft must be restricted to only those personnel authorized with proper credentials L. The disembarkation of passengers must be controlled:-


REV Page

: :

0 1.12-1


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

1. 2.

M.

N.

O. P. Q.

Care should be taken to keep passengers away from the fuelling area. The shortest possible route to the arrival hall or transit waiting room must be selected in such a way that the risk of accidents kept to a minimum. 3. Transportation must be provided in case of adverse weather conditions. A qualified EGYPTAIR employee must supervise the aircraft handling and oversight of personnel and activities during airside operations in areas near and around the aircraft. Transit passengers may stay on board during short stops provided the necessary safety measures are complied with and local airport regulations are not contradictory. Whenever an aircraft door is opened without the steps being in position, the guard strap must be in position across the doorway. Steps must be positioned so that persons cannot slip between them and the aircraft side. The steps brakes must be on and wheels jacked off the ground before every use to ensure that they cannot open accidentally.

1.12.2

Departure Procedures Station Manager

Station Manager shall ensure that a ramp-coordinator or ramp-supervisor is available during the complete ground time during which Egyptair aircraft are on the ground, with the aim to coordinate and supervise all activities concerning the aircraft, crew, passengers and their baggage, cargo etc. as well as ramp handling. Handling agents are responsible to (limited and in accordance to the terms and conditions of the handling agreement in force):              

Baggage Handling Marshalling Parking Cooling and Heating Ramp to flight deck communication Loading and unloading Safety measures Moving of aircraft Exterior cleaning Interior cleaning Toilet service Storage of cabin material Catering ramp handling De-icing / anti-icing services and snow/ice removal.

Note: In the event that a passenger is offloaded, their baggage must be removed from the flight and this flight cannot depart until this process has been carried out. 1.

It is the responsibility of the Station Manager to ensure on-time operation of EGYPTAIR aircraft. All necessary-handling activities must be performed within the time available before departure.


REV Page

: :

0 1.12-2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

2.

At the station of origin the maintenance must position the aircraft in time before a scheduled departure. A. In case of late arrivals or delayed positioning of aircraft, arrangements must be made to reduce the transit time to minimum so that the departure will be as close to the schedule as possible. B. A qualified EGYPTAIR employee must supervise the aircraft handling and oversight of personnel and activities during airside operations in areas near and around the aircraft C. For aircraft loading refer to the instructions laid down. D. All loading / servicing equipment must meet the safety requirements. 3. Prior to boarding the passengers, the ramp agent will obtain clearance from the pilot-in-command or his deputy at least 45 minutes before departure for scheduled international flights and 30 minutes for scheduled domestic flights. 4. The aircraft handling and load clearance documents must be presented to the crew in due time prior departure for further check. 5. Care should be taken to keep passengers away from engine and the fuelling area. 6. The number of persons on board must be limited to those having essential duties to perform. 7. Last minute changes (LMC) must be included in the load sheet and balance chart. It must be ensured that the maximum permissible weights for zero fuel, take-off and landings as well as the maximum weight per compartment are not exceeded and the center of gravity remains within limits. 8. For every multi sector flight a copy of load distribution sheet must be on board. 9. Door safety nets must be installed properly before closing the cargo compartment doors even if there is no load in the compartments. 10. Start-up procedures: A. Start-up aircraft engines must not be given unless clearance from station is obtained. B. A fire extinguisher must be available. C. Passenger, cockpit and servicing steps as well as left trucks must not be removed from the aircraft before security belts or bars are in position or aircraft doors are closed. D. Steps must be kept in a suitable distance outside the safety zones until the aircraft has departed. E. An attendant from station has to remain in stand-by position away from the direct noise area until the aircraft has departed. F. Technical personnel must ensure that the engine blast and in take area are free from personnel or equipment before start-up clearance is given. G. For all EGYPTAIR aircraft “ground to cockpit communication” signal for starting the engine. Removal of ground power / air starter unit and chocks as well as clearance for taxing will be given by the technical personnel only. H. Unless there is a delay station clearance for start-up should be given 5 minutes ahead to STD. I. The ground time is the time from chocks-on to chocks-off. Edition: 2 Date: 01/01/2011

REV Page

: :

0 1.12-3

J. K.

L.


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

In case of crew delays, the delay must be specified and the pilot-in-command must be informed accordingly prior to departure. A qualified personnel must perform a pre departure walk around of the aircraft to ensure there is no damage to the exterior of the aircraft and adjacent airside areas prior to aircraft movement operations from ground handling activities. Inspection shall also be made to ensure all doors and service panels are closed and locked. The marsheller duties require using IATA recommended hand signals, and pushing and towing procedures. For other carriers, which are technically handled by EGYPTAIR, same startup procedure will apply as mentioned above.


REV Page

: :

0 1.12-4

1.13

Fuelling

1.13.1

General


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Fuelling should be regarded as including fuelling. Aircraft full tank calibration, aircraft fuel for tests and the draining of aircraft tanks, the amount of fuel required for the flight will be ordered by the Pilot-in-command. The station engineer will ensure that fuelling equipment is readily available in time, he will release the aircraft for fuelling, supervise the fuelling process and enforce adherence to the following safety regulations. 1.13.2 1.

2.

3. 4. 5. 6.

Safety Regulations Bonding connections for the fuelling truck to the aircraft and to the ground must be established to discharge any static electricity before fuelling is started. Bonding cables must be checked regularly for serviceability. No electrical switches on the aircraft or, on the ground power unit must be operated whilst fuelling (without pressure) is in progress, except any switches necessary for fuelling. During pressure fuelling electrical and / or electronic systems may be operated as far as required during pre-flight activities, provided the fuel tank vent outlets are located near the wing tips. Freight, Mail, Baggage may be loaded, provided that the loading equipment used complies with the safety regulations regarding formation of sparks. Spilled fuel must be removed or dried up immediately in the presence of the Airport Fire Brigade before passengers are boarded. During a thunderstorm, fuelling is strictly prohibited. The use of photographic flash bulbs and electronic flash equipment within 3 meters of the filling and venting points on aircraft or fuelling equipment is prohibited.

1.13.3

Termination Of Fueling

Fuelling or de-fuelling will be considered as finished after all filler hoses have been taken away from the tank filling holes. 1.13.4

Fueling While Passengers Remain On Board

Passengers may remain on board / embark or disembark during fuelling operations taking into consideration

1. 2. 3. 4.

The local airport regulations. The regulations of fuelling company. The insurance problem. The following should be observed: A. The Pilot-in-command and the cabin personnel must be informed about the fuelling procedure. B. The airport fire brigade must be notified and informed about the aircraft parking position. If due to the airport layout the fire brigade cannot be at the airport within one minute after initiating of alarm the fire brigade must be requested to stand by near the aircraft


REV Page

: :

0 1.13-1

C. D. E.

F. G. H.


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

All entry exit doors must be opened and passengers step in position. A cabin attendant must be positioned at each passenger's door, he must ensure that any obstacle does not block the aisle and passengers steps. The attendant at the cabin door should immediately notify fuelling personnel if fumes are detected in the cabin. Fuelling will then be stopped until conditions are normal again. The “NO SMOKING” sign should be displayed, appropriate announcement be made and the rule enforced. Embarkation or disembarkation of passengers during fuelling may only be permitted under permanent supervision of station personnel. Passengers must be escorted to /or from the aircraft without delay keeping the maximum possible distance from the fuelling zone which is 9 meters for jet aircraft.


REV Page

: :

0 1.13-2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.13-3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.13-4


EGYPTAIR AIRLINES

Aircraft Handling


1.14

Operational Irregularities

1.14.1

Definition

Commercial Sector

All deviations from the published schedule are considered operational irregularities: 1. Early departure of flight. 2. Delays. 3. Over flying of scheduled stops. 4. Consolidation of two or more flights. 5. Re-Routings. 6. Diversions. 7. Cancellations. Operational irregularities do not only affect the station of occurrence but may have serious consequences on other station(s). Therefore, quick and reliable information regarding the irregularity must immediately be forwarded to all stations and departments concerned, a copy of which to be sent to Station General Manager, and operation control center, CAIRO. Cairo shall make all necessary decisions and will co-ordinate any subsequent actions with the departments concerned. Early Departure An early departure of a flight is defined as a flight departing ahead of the published scheduled departure time. All flights shall be operated in accordance with the published schedule. Due to the following reasons however, flights may depart ahead of the scheduled departure time, in order to: 1. Avoid meteorological or other conditions, which might affect the further operation of the flight. 2. Avoid airport closure as per NOTAM published by Civil Aviation authority. 3. Extend the transit time at a subsequent transit station in case of critical on load. 4. After co-ordination between the pilot-in-command and the station, early departure up to 15 minutes ahead of schedule is permitted without previous approval. The pilot-in-command may request an early departure in excess of this time limit for operational reasons. Due consideration, however, must be given to commercial aspects, i.e. loss of revenue must be kept to a minimum. Delays A delay occurs when an aircraft departs behind schedule from the station of origin station en-route or when the scheduled ground time is exceeded. In case of late arrival or late positioning of aircraft arrangements must be made to reduce the transit time to a minimum. Subject to operational considerations, stations have authority to delay departure to accommodate joining load or transfer load, which for any reason arrives late at the airport. Such delays should not normally exceed 15 minutes unless waived by the amount of revenue involved or other good reasons for which approval should be obtained.


REV Page

: :

0 1.14-1


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Overflying Of A Scheduled Stop An over flying of a scheduled stop is defined as the omission of a scheduled stop on a multi-sector flight. Authority to over fly a scheduled stop must be obtained. Unless over flying of a scheduled stop is decided before departure that the station concerned must ensure that: 1. The aircraft handling and load clearance documents are altered according to the revised itinerary. 2. The aircraft catering scheduled is changed to meet the requirements of the flight. Consolidation Of Two Or More Flights A consolidation of two or more flights is defined as a combination of two or more flights either in whole or on certain segments of their routes. Flights may be consolidated for operational and / or commercial reasons. The authorization will be obtained from the Commercial Planning department. Re-Routing A re-routing is defined as a planned inclusion or omission of one or more destinations in the scheduled re-routing of a flight. Re-routing of a scheduled flight may become necessary in order to: 1. Accommodate additional revenue load via the altered routing. 2. Deliver spare parts for an aircraft on the ground of a station not on the scheduled routing of the flight. Diversion 1.

2. 3.

4. 5.

6.

A diversion is defined as a flight diverting to another airport, than its next planned destination due to unforeseen events occurring during flights as: A. Technical defects. B. Adverse meteorological condition at scheduled point of landing. C. Passengers on board requiring immediate medical assistance. D. Operational conditions at scheduled destination being prohibitive or rendering a landing improbable to a high degree. Decision to divert a flight rests entirely with the pilot in command. Commercial Planning Department, Commercial Department and operation control center must be informed immediately about the diversion. They shall forward recommendations for alteration of route and/or suitable diversion point. All information in connection with the flight (Loading, Passenger Transfer Messages, etc.) must be forwarded to the alternate airport. The station of diversion must ensure that the arrival messages and all other flight movements’ messages are dispatched accordingly to scheduled point of landing. (Which must be stated in these messages) Is copied in all these messages. Dispatch of diversion, to be sent by the airport first receiving notification of the diversion immediately after that the information becomes available.


REV Page

: :

0 1.14-2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Cancellations A cancellation is defined as the annulment of a published scheduled / non-schedule flight. Flights may be cancelled for commercial and for operational reasons, i.e. non-revenue load, lack of aircraft, technical defects, Meteorological. Conditions, etc.....


REV Page

: :

0 1.14-3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.14-4


EGYPTAIR AIRLINES

Aircraft Handling


1.15

Aircraft Movement Messages

1.15.1

General

1. 2. 3. 4. 5. 6.

7.

Commercial Sector

Aircraft movement messages serve the purpose of controlling punctual and regular operation of all flights; they are also the basis for aircraft and crew rotation. The standard format for aircraft movement message will be used for manual as well as mechanized issued departure, arrival and delay messages. Departure and arrival messages to be dispatched immediately after departure or arrival of an aircraft. Delay message to be dispatched as soon as a delay is known. (NI) Next Information message to be followed regularly. All dates/times should be expressed in GMT. Where suitable circuits of the SITA network are not available for the transmission of aircraft movement message, these shall be sent over the ICAO network (AFTN). In certain conditions, such as temporary disturbance or general inefficiency of the ICAO fixed service network (AFTN), it will be necessary for the station to issue brief message for another EGYPTAIR station to be transmitted for the aircraft in flight. Such messages, which will be immediate concern to the operation i.e. Load message will be handed to the crew prior to departure and shall be sent at covenant stage of the flight to the ground radio station serving the point of destination of the message.


REV Page

: :

0 1.15-1

ARRIVALIVAL MVT MS…./..SU-G … AA…./…. DIVERSION MESSAGE DIV MS…./..SU-G. … EA…. … DR SI RETURN TO RAMP MVT MS…/.. SU-G. … AD RR SI…. RETURN TO AIRBORN MVT MS…/.. SU-G. … FR…./…. SI REQUEST MOVEMENT INFORMATION RQM MS…/.. AA-AD-DL SI SEAT OCCUPIED MESSAGE SOM MS…/.. … -BKK.01AB -CAN. SI SPECIAL SEAT REQUEST SSR MS…/.. CAI/CDG… 01AC JUST MARRIED 01K VIP PASSENGER SERVICE MESSAGE PSM MS…/.. SU-G. … MICHEAL 02B WCHC SCHMIDT 03D UM



EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

EXPLANATION MVT MOVEMENT MS flight number/date. Aircraft registration, arrival airport AA touchdown/on block time EXPLANATION DIV DIVERSION MS flight number/date. Aircraft registration. Departure airport EA estimated time of arrival diversion airport DR diversion reason SI supplementary information EXPLANATION MVT MOVEMENT MS flight number/date. Aircraft registration. Departure airport AD off block RR time returned to block SI supplementary information EXPLANATION MVT MOVEMENT MS flight number/date. aircraft registration arrival airport FR flight returned touchdown/on block time SI supplementary information EXPLANATION RQM request movement message MS flight number/date actual arrival or actual departure or delay SI supplementary information EXPLANATION SOM seat occupied message MS flight number/date departure airport - BKK arrival airport seat numbers - CAN arrival airport seat numbers SI supplementary information EXPLANATION SSR special seat request MS flight number/date departure airport / arrival airport 01AC request seat number information 01Krequest seat number information EXPLANATION PSM passenger service message MS flight number/date registration departure airport Name of passenger seat number handling service code Name of passenger seat number handling service code

REV Page

: :

0 1.15-2

1.15.2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Departure Message Following times are defined for aircraft movement messages:

Time Code

Definition actual time of departure, consisting of:

AD

off-block time

time when the aircraft starts rolling from its position by own engine power or tow truck, for moving to take-off

airborne time

time when the aircraft actually takes-off from the runway

EA

estimated time of arrival at the destination airport

ED

Estimated time of departure

NI

time for next information, used to indicate the time When further information will be given in the case of an indefinite delay

RR

aircraft returns to ramp after off-block actual time of arrival, consisting of:-

AA

touch-down time on-block time

FR 1. 2.

time when the aircraft actually touches down on the runway time when the aircraft Stops at its final parking position

aircraft returns after airborne All times must be written in 24h-format, e.g. 0753, 1205, 2359, Midnight is 0001 of the following day. 2400 does not exist For the date always the scheduled time of departure in UTC of the first station where the aircraft departed with the same flight number has to be taken. To Be Used

Whenever EGYPTAIR aircraft departs from an airport with the intention of landing at different aerodrome. To Be Originated By EGYPTAIR personal, or handling agent at the station of departure as soon as possible. To Be Sent To Next stations, station en-route and CAIOPMS CAIXGMS. Edition: 2 Date: 01/01/2011

REV Page

: :

0 1.15-3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Text Of Message 1. 2.

3.

4.

Station message identifier. MVT Flight number, scheduled GMT date of departure out of its originating station, followed by aircraft registration, then airport of movement, IATA three letter code preceded by a full stop. MS777/15.SUGDL.CAI N.B When the aircraft registration is unknown (XXXXX) should be shown for FD and NI message. Departure identifier followed by shocks-off time in 4-figure time group, followed by airborne time in 4-figure time. AD 0630/0640 EA1120 LHR Estimated arrival information, composed of identifier EA and followed by the 4 digit time group space and airport of destination, IATA 3 letters code. Passenger information per destination is composed of the passenger identifier PX and total number of seated passengers. PX 150. Example:MVT MS777/15.SUGDL.CAI AD0630/0640 EA1120 LHR PX150 SI Departure Message Including Actual Delay Information Example:MVT MS777/15 SUGDL.CAI AD0650/0700 EA1200 LHR DL43/0020 PX150 SI VIP BAGS LDD IN HLD 5 DL: Delay identifier. TD: Alpha or numeric code for reason of delay followed by oblique and 4 figure group to show duration of delay (hours and minutes).

1.15.3

Arrival Messages Text Of Message

1. 2.

Standard message identifier. MVT Flight number/date, aircraft registration and three-letter IATA airport of movement code. MS777/15.SUGDL.LHR

3.

ARRIVAL identifier followed by touch down time in a 4-figure time group followed by an oblique, and on block time in a 4-figure time group.


REV Page

: :

0 1.15-4


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Example MVT MS777/15.SUGDL.LHR AA1130/1135 Arrival Message Irregularity Example:MVT MS777/15.SUGDL.CAI AA0700 RR0805 SI Return to CAI due to engine trouble. Supplementary information:It may show delay reasons in plain language. In this example it shows that MS777 returned back due to technical, after AD message was sent. 1.15.4

Delay Message To Be Used

1. 2.

Whenever a departure will be delayed more than 30 minutes relating to scheduled or revised time of departure. Whenever a delay message is issued, all stations receiving this shall calculate a revised time of departure from their stations based on the timetable and the ETD given in the delay message. To Be Originated By

EGYPTAIR personnel or the handling agent, at the station where a delay occurs. The message will be sent as soon as the delay can be foreseen, and in no case later than the scheduled or revised time of departure. To Be Sent To All en-route stations, CAIOPMS, CAISDMS, CAIXOMS, CAIXGMS and all concerned departments. Text Of Message 1. 2.

3. 4.

Standard message identifier, MVT Flight number/date, aircraft registration and 3-letter IATA airport of movement code. MS777/15.SUGDL.CAI Estimated departure time information, this is followed by date/time group. ED151200 Delay identifier, followed by delay code(s), maximum two codes to be shown. DL43


REV Page

: :

0 1.15-5


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Indefinite Delay Message Example: MVT MS777/15.SUGDL.CAI NI151200 SI Generator trouble. Next information is composed of 8 characters. The identifier NI is followed by 2 figures to indicate the date and 4 figures for the time group. NI to be used instead of ED to indicate date/time when further information will be given in case of indefinite delay. 1.15.5 1. 2. 3. 4.

Diversion Message To be used to notify the occurrence of in-flight diversions to CAIOPMS CAIXGMS - CAIXOMS - CAIKKMS - CAISDMS and on route stations. To be sent by the airport first receiving notification of the diversion immediately after the information becomes available. Station of destination must send immediately all information for aircraft/passenger handling i.e. LDM – PTM - PSM. Text of message: A. Standard message identifier, DIV. B. Flight number, date, aircraft registration, and 3 letter IATA airport of originally intended landing. C. Estimated arrival identifier (EA), estimated time of arrival at diversion airport (in GMT), then airport code (of intended diversion). D. Identifier for reason of diversion (DR) followed by reason code as per PAX number. Example:DIV MS77701.SUGDL. LHR EA1100.ORY PX100


REV Page

: :

0 1.15-6

1.15.6


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

LOAD MESSAGE Element of the LDM

Example

message identifier

LDM

Flight number/date of the scheduled departure at origin

MS003/12

aircraft registration

SU-GDL

Seating version

49C297Y

number of cockpit / cabin crew members

.2/12

destination

-BKK

number of passengers per destination (adult /children/ infants) total weight of dead load per destination (Incl. ULD´s) distribution of load within the individual compartments number of passengers per class (excluding infants) number of passengers available for disembarkation (PAD) per class Special load code

45/12/5

T1107

4/981.5/126

PAX/18/41

.PAD/2/3 PER/5.RFG/1

supplementary information, for example transit ZFW = Actual ZFW at departure

TZFW53097

station minus traffic load to first destination

BKK BAG LDD CPT 4

baggage distribution in bulk compartments dead load breakdown per destination (cargo/mail/bag transit dead load


BKK FRE 0 POS 9 BAG 61/1098 TRA 0

REV Page

: :

0 1.15-7


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Example 1 LDM MS870/13. SU-GDL. 149C297Y.2/12 -BKK.45/l2/5.T1107.4/981.5/126.PAX/18/39.PAD/0/2/3.PER/ 5. RFGI 1 -CAN.53/8/0.T4224.1/2210.3/1398.4/598.5/18.PAX/0/61 .PAD/0/0/0 SI TZFW53097 BKK BAG LDD CPT 4 CAN CGO 454 KG OFF LDD DUE TRIM PANTRY CODE A BKK FRE 0 POS 9 BAG 61/ 1098 TRA 0 CAN FRE 3108 POS 0 BAG 62/ 1116 TRA 0 Example 2 QX CAIKKMS CAIKZMS CAIKTMS CAIKOMS CAILAMS CAIKNMS CAIKMMS CAISKMS CAILLMS CAILZMS CAIKLMS CAIKDMS .BRUKL8X MS/271417 LDM MS726/27.SUGBV.0F/10C/175Y.2/4 -CAI.62/4/2.T1913.2/270.3/1018.4/554.5/71.PAX/0/7/59.PAD/0/0/0 SI CAI B/1190.C/170.M/53 PAX WEIGHTS USED M 79 F 79 C 35 I 10 CAI C 170 M 53 B 76/ 1190 O 0 T 0 CARGODOCS IN CABIN 32L/27 PCS LOCAL BAGS/AKH1533MS 33L/19 PCS LOCAL BAGS/AKH1539MS 41L/5 PCS DOMESTIC BAGS/AKH1293MS 42L/20 PCS BT INTERNATIONAL/AKH1790MS 5/1 PCS BC CREW BAGS HOLD 5 DAA/5/3 PCS 64 PAX PLUS 2 INFANTS PLUS 2 SEC OFF CREW 2/7 STD DOW/DOI 52489/93.8 CREW 2/4 ADJ DOW/DOI 52189/93.7 300708 JPUA 015 @NNNN


REV Page

: :

0 1.15-8


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.15-9


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.15-10


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

1.16

ULD’s Messages

1.16.1

Unit Load Device Stock Check Message (SCM)

For the purpose of ULD stock checking stations shall send directly of the EGYPTAIR ULD CONTROL OFFICE (CAIKLMS) 1. For the purpose of ULD stock checking, stations shall send periodically (on the 1ST and the 15TH of every month) at the direction to EGYPTAIR ULD’S Control Centre. 2. The standard message is composed of four parts:A. Address and communication reference. B. Standard message identifier and station record. C. ULD stock information. D. Supplementary information. Example of SCM SCM KWI.15MAR/1230 . AVE.5010MS/5220MS/5210MS/5530MS.T4 . AKE.6220MS/6100MS/6030MS.T3 . P1P.7415MS/7230MS/7115MS.T3 . PAG.8100MS/8301MS/8220MS/8410MS.T4 SI NIL Purpose 1. 2. 3.

It is necessary for EGYPTAIR to maintain a reliable ULD control system for effective logical purposes and to minimize losses of expensive ULD’S. EGYPTAIR aim to have the right number of ULD’S in the right place at the right time. The ULD control message (UCM) is an essential component of a control system.

Procedure 1. 2. 3. 4. 5.

6.

Send a ULD control message, using the message format shown in this procedure. This format is suitable for manual and automatic handling. Send the message from the station of ULD movement to EGYPTAIR ULD Inventory controls centre, as soon as possible after aircraft arrival or departure. Understand, (IN) means ULD’S added to a station's inventory.(OUT) means ULD’S removed from a station's inventory Use (N) to denote NIL ULD’S Loaded / unloaded. A (UCM) message must be sent when no ULD’S are exchanged, see example. A terminating station may be designated as transit station in case of short turnaround times and the (IN) and (OUT) message may be combined and sent with a dual flight number. Events not related to ULD movement shall be reported to EGYPTAIR ULD Control Centre by a separate plain language message. Example Events:A. B. C.

Non-structural Igloo Pallet net assemble. Separation missing nets. Missing Nets.


REV Page

: :

0 1.16-1

7.


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

D. Damage. The standard message is composed of four parts:A. Address and communication reference. B. Standard message identifier and flight record. C. ULD movement information. D. Supplementary information.

1.16.2

Unit Load Device Control Message (UCM) Examples of UCM Example 1 - minimum information requirement UCM MS662/17.JED IN . AVE5210.5301.5420.5111MS . PAG8210.8310 OUT . AVE5555.5610.5230MS . AKE6111.6400MS . P1P7010MS . PAG8200.8305.8200MS Example 2 - medium information requirement UCM MS778/21.LON IN . AVE5000.AVE5415.AKE6300MS . P1P7100.PAG8310MS OUT . AVE5006.AVE5101.AVE5405/CAN.AKE6004/JNB OR . AKE6060/B.6002/B.6112/C OR . AKE6232/BKK/B.6121/CAN/C . P1P7111/JNB/C Example 3 - maximum information requirement UCM MS800/15APR.SUGAS.PAR IN . AKE6111MS.AKE6252MS.AKE6333MS . PAG8000MS.PAG8400MS OUT . AKE6550MS/CAI/B.AKE6415MS/EBB/B . PAG8300MS/BEY/C SI PAG8300MS DGR


REV Page

: :

0 1.16-2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Example 4 - No ULD's added to or removed from station inventory UCM MS160/10.SUGAR.HRG IN .N OUT .N 1.16.3

Container / Pallet Distribution Message (CPM) Purpose

1. 2. 3.

The container/pallet distribution message shall be transmitted immediately after departure for all flights with ULD aircraft. The CPM informs the next station about ULD-positions and load distribution in bulk compartments. The contents of the CPM are based on the entries in the loading instruction. All entries must correspond with the actual loading of the aircraft, including all last minute changes. Procedure

1.

2. 3. 4.

5.

6.

Send a container / pallet distribution messages (CPM), for containerized and palletized aircraft, and uses the standard message for manual and automatically composed message. The necessary information shall be taken from the loading instruction report using the codes for handling procedures. Weight entries are required only for pallet load. Both volume and destination codes are not required for single-sector flight, for the last sector of multi-sector flight and for load information codes N,S and X. In addition volume codes are not required for container being disembarked at the next station. CPM must show all ULD positions including those not occupied by an ULD (N). To facilitate manual reading of the CPM the ULD positions should be shown in the sequence corresponding to the actual arrangement of the ULD’S in the aircraft. The standard message is composed of four parts:A. Address and communication reference. B. Standard message identifier and flight record. C. Distribution and load information. D. Supplementary information.

This standard format will facilitate interline handling.


REV Page

: :

0 1.16-3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

The CPM contains following data: Element of the CPM

Example

message identifier

CPM

Flight number/date of the scheduled departure at origin

MS003/12

aircraft registration

SU-GBX

Seating version

12F21C286Y

Hold version

13-22/31-32P

loading positions in following sequence starting from front to rear: 1.ULDpositions 2.bulk compartments/ net sections For each pallet position a new line shall beused.LD3 positions

-22P

should be shown in pairs per line - if possible In case ULD´s

-52

occupy the left and right loading position (e.g. 60,4 x 125 units) Only the position number (e.g. -31) shall be shown. For bulk load the respective net sections shall be shown if there is load for more than one destination in the compartment ULD designator

AKE

ULD number

4611MS

destination

(maybe omitted for load category codes N, U, X)

LHR

weight : In case a loading position contains load for several destinations, the weight of the load per destination must be Shown. In this case the tare weight of an ULD shall be included

/870

in the weight of the load for the last destination of the respective ULD Load category codes

/C

volume codes 0: full unit, no space available 1:1/4 space available 2:1/2 space available

1

3: 3/4 space available Special load codes Supplementary information

PER SI 12L/BT CRW BAGS LDD IN BULK


REV Page

: :

0 1.16-4


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Example CPM MS777/12. SU-GBX. 12F21C286Y. 13-22/31-32P -11L /N-11R/N -12L/AKE4511MS/LHR/ 990/BY0-12R/AKE4445MS/LHR/ 810/BY0 -13P/PMC7739MS/LHR/933/C -21P/PMC7396MS/LHR/1320/C -22P/PMC9756MS/LHR/1196/C -31P/PMC8958MS/LHR/2073/C -32P/PMC7696MS/LHR/1975/C.PER -41L /AKE4875MS/LHR/1535/C.PER.41R/AKE4404MS/LHR/1550/C .PER -42L /AKE4332MS/LHR/I330/C.PER-42R/AKE4145/LHR/752/C -43L /AKE4558MSMS/LHR/350/C43R/AVA0190MS/LHR/478/BF/BJ2 -51/X -52/LHR/60/C/M/632/BY -53/LHR/1410/C/30/0.EXP.PER.PER. SI 12L/BT CREW BAGS LDD IN BULK


REV Page

: :

0 1.16-5


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Example 2 QD CAIKDMS CAIKKMS CAIKLMS CAILAMS .DXBKLMS 030153 CPM MS911/03.SUGDL.49C297Y -11L/AKE006809MS/CAI/676/BT1-11R/AKE004680MS/CAI/508/BT2 -12L/AKE006803MS/CAI/495/BY3-12R/AKE006172MS/CAI/289/BC3 -13L/CAI/N-13R/CAI/N -14L/CAI/N-14R/CAI/N -21L/AKE005718MS/CAI/605/BY1-21R/AKE004168MS/CAI/746/BY3 -22/PLA033026MS/CAI/1067/BY1 -23/PLA033447MS/CAI/1307/BY/B1.EXP/100 -24/PLA033198MS/CAI/720/C -25/PLA033301MS/CAI/635/C -26/PLA033378MS/CAI/645/C -27/PLA033498MS/CAI/560/C -28/PLA033412MS/CAI/455/C -31P/PMC009074MS/CAI/1870/C -32P/PMC009172MS/CAI/1505/C -33P/PMC009124MS/CAI/1350/C -34P/CAI/N -42L/AKE000002MS/CAI/605/C-42R/AKE000001MS/CAI/480/C -43L/CAI/N-43R/CAI/N -44L/CAI/N-44R/CAI/N -5/CAI/220/BY/62/C/80/B.CAB/80 SI POSN 11L/R BT/MIX POSN 12R/PB/FRQ FLYER ******************** ALL CREW BGE LDD IN BLK BLK-4PCS HB 1BABY STROLLER 10 BY SENT CAIKDMS CAIKKMS CAIKLMS CAIK7MS CAILAMS CAINUMS DXBFFMS DXBKKMS DXBQIEK DXBUCXH QXSMRXS 030641 JPUA 396 @NNNN


REV Page

: :

0 1.16-6

1.16.4


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Unit Load Device/Bulk Load Weight Signal (UWS)

Standard format shall be used manually and automatically composed Unit Load Device (ULD)/Bulk Load Weight Signals (UWS). Two UWS messages related to one flight may be transmitted: the initial message may contain provisional and actual data. If a ULD ID code is not known, a fictitious ULD ID code shall be used for reference purposes The final message must contain actual data for all units/bulk loads, for which only provisional figures have been transmitted in the initial message When required by the carrier, the final message must include all the actual data for ULD´s and the total bulk load for the flight, i.e. not just adjustments to previous message. Example 1 - message example (provisional and actual data mixed): UWS AF1234/01.CDG -PMA1235AF/ATH/2000A/C.PMD/Q7.AVI -PMA1/ATH/3000P/C -AKE1234LH/BOM/l000A/M.RRY/22 BULK -ATH/2300P/120/C SI AVI IS BABY ELEPHANT Example 2 - message example (actual data only): UWS AF1234/Ol.CDG.FINAL -PMA1234AF/ATH/2000A/C.PHD/Q7.AVI -PMA1-P1G2135SN/ATH/3225A/C -AKE1234LH/BOM/1000A/M.RRY/22M BULK -ATH/2400A/120/C


REV Page

: :

0 1.16-7

1.16.5


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Abbreviated Load Information (ALI)

Check with the distribution table when to use an Abbreviated Load Information (ALl). The ALI contains the following data: Element of the ALI Message identifier

Example ALI

Flight number/date of schedule departure at origin

MS785/05

Aircraft registration

.SUGCK

Weight of load per compartment Special load and handling information codes Additional information and remarks

.1/1500 .AVI SI

ALl MS785/05. SUGCK .1/1500 .3/2000 .AVI/1 SI.2PCS/15KGS IN COMPT 5 If the ALI shall be actively transmitted, and the flight time is shorter than one hour: Transmit the ALl already after releasing the load sheet, even if the Last Minute Changes (LMC) is not worked in. Because of the short flight time it is better to send an approximate message early, instead of sending an exact message too late. In this case, it is not necessary to send a second ALl with the finals.


REV Page

: :

0 1.16-8


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.16-9


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.16-10

1.17


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

Incident Response Accident / incident reporting

When certain types of incident occur, operations (IOCC) are responsible for contacting certain personnel, and therefore they must be advised that the incident has occurred. Although for some of these incidents the flight deck crew would be most likely to contact operations and advise them, it should not be assumed that this will be the case. It would be advisable for ground staff to contact operations anyway, as its better that information is received twice than not at all. Aircraft on ground • • • • • • • • • •

Hijack Accident Spillage Use of emergency oxygen systems (e.g. depressurization) Fire or smoke within the cabin, cargo holds or cockpit Aborted take-offs MEL interpretations Aircraft damaged on ground Disruptive or aggressive customers Customer or crew illness/injury

1.17.1 1.

2.

3.

Spill or Leakage In the event of a spill or leakage on the ramp, aircraft or cargo facility, immediate action is required. Personnel shall isolate the spill and notify the Station Manager immediately The Station Manager shall notify the proper authorities at the station to ensure proper identification of the spill and the correct cleanup requirements If the spill is located onboard the aircraft, the Station Manager will notify engineering to ascertain the airworthiness of the aircraft. If necessary, the aircraft will be taken out of service until such time the cleanup of the spill has been completed and the aircraft is deemed airworthy. The Station Manager is responsible to immediately notify Egyptair headquarters and follow any directions received. An incident report must be completed and retained for a minimum of two years in a local file Copies of the report shall be forwarded to Egyptair headquarters.

1.17.2 1.

2.

Ground Handling Accidents Or Incidents Personnel shall notify the Station Manager of any ground handling accident or incident. An accident or incident is defined as any damage to an aircraft, injury to personnel, passengers, and ground handling agents, damage to facilities or ground equipment. The Station Managers responsibility is as follows: Damage to aircraft – The Station Manager immediately notifies Egyptair

Head quarters and Engineering of the damage. Engineering will assess the damage and take the necessary actions to repair and return the aircraft to airworthiness condition. The Station Manager will communicate to Customer Service and headquarters of the expected departure time of the aircraft and any additional information as applicable. Edition: 2 Date: 01/01/2011

REV Page

: :

0 1.17-1


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

The Station Manager shall investigate the cause of the incident and take the necessary actions to ensure non-recurrence. An incident report must be completed detailing the investigation procedures, findings of the investigations and any disciplinary actions taken. The report must be filed locally for a minimum of two years and a copy forwarded to Egyptair Headquarters. Injury to personnel, passengers or ground handling agents The Station Manager immediately responds to the injury and takes the necessary steps to ensure the injured party receives prompt medical attention. The Station Manager personally ensures the injured party is properly attended by medical staff and then performs an investigation of the cause of the injury. The Station Manager shall investigate the cause of the injury and take the necessary actions to ensure non-recurrence. An incident report must be completed detailing the investigation procedures, findings of the investigations and any disciplinary actions taken. The report must be filed locally for a minimum of two years and a copy forwarded to Egyptair Headquarters. Damage to facilities or ground equipment Personnel shall notify the Station Manager immediately if damage to facilities or ground equipment has occurred. The Station Manager will assess the damage and take the necessary actions to repair the facilities or ground equipment. The Station Manager then performs an investigation to the cause of the damage. The Station Manager shall investigate the cause of the damage and take the necessary actions to ensure non-recurrence. An incident report must be completed detailing the investigation procedures, findings of the investigations and any disciplinary actions taken. The report must be filed locally for a minimum of two years and a copy forwarded to Egyptair Headquarters. 1.17.3

On Ground Emergencies Aircraft Evacuation

An aircraft evacuation requires the Station Manager to be notified immediately. The Station Manager shall notify Egyptair Headquarters of the situation and proceed to the evacuation site. The Station Manager is responsible to take steps ensuring any injured party receives medical attention, notifies the airport authorities of the situation, notify engineering and handles the coordination of communication with Customer Service and Egyptair Headquarters. Bomb Threats If a Bomb Threat is received at any location, the Station Manager of the station involved shall be notified. The Station Manager shall immediately notify Egyptair Headquarters and follow the procedures as required by the Security Department. If an aircraft evacuation is required, the Station Manager will follow the actions as stated above regarding “Aircraft Evacuation.” The regulators of the country where the threat is located and the airport authority shall be notified immediately. Facility Evacuation A facility evacuation requires the Station Manager to be notified immediately. The Station Manager will follow the procedures set forth by the Airport Authority and Egyptair procedures. The Station Manager will notify Egyptair Headquarters of the situation Edition: 2 Date: 01/01/2011

REV Page

: :

0 1.17-2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

requiring the facility evacuation and also notify Egyptair Headquarter when the facility returns to normal operations. Natural Disasters Any natural disasters, (i.e. flood, typhoon, earthquake, etc.) Affecting normal operations shall be reported to Egyptair Headquarters. The Station Manager is responsible to handle the disaster as required. The Station Manager will advise Egyptair Headquarters of any injuries, equipment or facility damage or evacuation requirements. The Station Manager will take any steps required as stated within this section. The Station Manager will advise Egyptair Headquarters when normal operations are resumed. 1.17.4

Hijacking – Unlawful Interference General

1.

2. 3.

A hijack may occur at any time. Each set of circumstances are different, however it is the accepted policy of Egyptair Airlines that the safety of the passengers and the crew comes first. Hence, the primary objective always remains the same: The safe release of all passengers and crew. Hijacking is primarily a method of blackmail. Although once a frequently used form of protest, the introduction of 100% passenger and cabin baggage searches has reduced the number of incidents significantly. Increasing sophistication in methods of smuggling weapons on board aircraft and/or collusion with airport and airline staff is now necessary if a hijack is to be successful. Armed assault from outside airport boundaries have also been used to gain access to the aircraft. Weapons are frequently used, although these can often be hoax. Types of Hijackers

1. Criminals have resorted to hijacking to extort money, to obtain the release of prisoners, to escape justice or to avoid extradition. They are usually well-armed and very determined. 2. The mentally unbalanced are usually manic-depressives who wish to seek publicity. Due to unpredictability they are extremely dangerous and need to be handled with great care. 3. Refugees are usually seeking to escape from repressive regimes. They invariably value the lives of others as well as their own. 4. Terrorists are generally well-armed, organized and trained. Usually, they have an aim of political significance which, depending on the degree of fanaticism of the group involved, 5. They will pursue until either their aim is realized, or the incident is terminated by storming of the aircraft. Bear in mind that terrorists may be actively assisted by the authorities in the state to which they have ordered the aircraft Pilot in Command to take them. 6. Political hijackers are not terrorist orientated. They want to make a statement, usually on a current political situation in a particular country. Emergency Procedures on the Ground Most hijackers only reveal their intentions once the aircraft is in flight, however, should a member of ground staff become involved in a hijacking incident the following points should be remembered: Edition: 2 Date: 01/01/2011

REV Page

: :

0 1.17-3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

DO: 1. Obey hijackers orders 2. Be observant at all times (your information may help the authorities when the incident is concluded) 3. Try to negotiate opening for the authorities 4. Encourage release of passengers (sick, infirm, elderly, children) 5. Assist security authorities in any way possible without encouraging retribution DO NOT: 1. 2. 3. 4.

Antagonize or argue Make hijacker feel concerned Talk down to them or appear clever – avoid airline jargon Refer to insanity or mental disorders, even in an attempt to ease the tension by making a joke 5. Make any sudden move likely to be misunderstood 6. Try to disarm the hijacker 7. Suggest a course of action 8. Post incident all passengers should be disembarked. Once the cabin crew has completed a search of the aircraft to ensure its safety/security, passengers may be boarded; ensuring that a cross checks is completed to ensure we have an accurate record of who is onboard. 9. Any passengers wishing to offload may do so. Ramp staff must ensure that the appropriate baggage is offloaded from the aircraft and that check-in is aware of the passenger's name and reference number. 10. Following a hijacking incident, staff may be pursued by the press and other media groups. 11. Never give any information regarding the incident. 12. Remember, your unguarded comments could be of use to any would-be hijackers. Adopt the policy of “NO COMMENT” and refer any questions to the company press officer or the designated spokesperson.


REV Page

: :

0 1.17-4


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.17-5


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.17-6


EGYPTAIR AIRLINES

Aircraft Handling


1.18

Station Safety Management Program

1.18.1

Safety Policy

Commercial Sector

Safety is the highest priority of Egyptair policy. Operational integrity shall not be compromised to ensure safe operation of our aircraft, protection of EGYPTAIR’s personnel, contractors, passengers and facilities. Purpose The Station Safety Management Program’s purpose is to ensure the station is operating in compliance with established Egyptair policies and procedures. Station management shall provide oversight for all station operations (including cargo) relating to safety. Safety goals and an accident prevention program shall be maintained in each station to provide continuous improvement of operational safety Applicability The Station Safety Management Program shall be operational in all Egyptair stations. Inside Egypt the safety management program is managed by Egyptair ground Services Company. Responsibilities All Egyptair employees and contractors are responsible to ensure the safety program policies are the first priority in daily operations. Employees and contractors are accountable for their actions in regards to safety. Station Management is responsible for creating a station safety program to include the following: 1. Training. Station management must ensure all personnel and contractors have received the proper safety training prior to performing actual job functions. Station Management shall on at least an annual basis review training curriculum to ensure the effectiveness of the training. 2. Operational Procedures. Station management must review operational procedures for safety issues. Contractor management must also review operational procedures for safety issues. Station management and Contractor management must meet at least monthly to assess safety issues and ensure the safety goals of the station are maintained. A monthly report shall be documented and maintained in the Station Safety file of the meetings. 3. Risk Assessment. Station and Contractor management must discuss any issues arising from equipment, facility or personnel factors which may induce a compromise of safety policies. Immediate corrective action must be taken to develop procedure to conform to safety policy. Documentation of the risk assessment and corrective action will be maintained in the station safety file. Station management will liaison with Airport Authorities to promote safety and risk assessment procedure for airport facilities. 4. Audits and inspections. Station and Contractor management shall develop a local audit and inspection processes to ensure safety program goals maintains and operational integrity is not compromised. The audit and inspection process will include ramp operations, equipment inspections, facility functionality and Egyptair policy compliance. A formal audit of the station must be performed and documented at least every six months. Any discrepancies noted in the audit will be investigated and documented for root cause analysis, immediate corrective action and comprehensive solution. A copy of the audit and investigation action, Edition: 2 Date: 01/01/2011

REV Page

: :

0 1.18-1

5.

6.

7.


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector

including root cause analysis, immediate corrective action and the comprehensive solution will be maintained in the Station Safety file for a minimum of two years. Performance Monitoring. Station and Contractor management are responsible to monitor employee performance relating to safety and to ensure the station maintains the established safety goals. Station and Contractor management may designate safety coordinators within their staff to ensure all safety policy and procedures are in compliance. Safety coordinators must ensure safety is the first priority in all operational activities and personnel are verbally briefed on safety issues before any aircraft operations commence. Emergency Response. Station Management is responsible for the emergency response program in the station. The Station Manager will direct all operations in cooperation with Egyptair headquarters direction. The Station Manager will follow the Incident/Accident response procedures in Section 01.10.00 of the Traffic Manual and provide an investigation analysis of any incidents/accidents. A copy of the incident/accident documentation will be forward to Egyptair Headquarters as applicable with a copy maintained in the Station Safety file for a minimum of two years. Hazard/Mishap Evaluation. Station and Contractor management (if applicable) must investigate any hazard or mishap i.e. ground equipment damage, personnel injury, Foreign Object Damage to aircraft, equipment and facility needs for repair. A root cause analysis, immediate corrective action and comprehensive solution report must be documented and maintained in the Station Safety file for a minimum of two years. The report shall be forwarded to Egyptair Headquarter if applicable.


REV Page

: :

0 1.18-2


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.18-3


EGYPTAIR AIRLINES

Aircraft Handling


Commercial Sector



REV Page

: :

0 1.18-4

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 2

Commercial Sector

Loading


Part (C)

Chapter 2

Loading


REV TOC

: :

1 1

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 2

Commercial Sector

Loading




REV TOC

: :

1 2

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 2

Commercial Sector

Loading


Table of Contents Chapter 2 Loading 2.1 2.1.1 2.2 2.2.1 2.2.2 2.2.3 2.2.4 2.2.5 2.2.6 2.2.7 2.2.8 2.2.9 2.3 2.3.1 2.4 2.5 2.5.1 2.5.2 2.5.3 2.5.4 2.5.5 2.5.6 2.5.7 2.5.8 2.5.9 2.6 2.6.1 2.6.2 2.6.3 2.6.4 2.6.5 2.6.6 2.6.7 2.7 2.8 2.9

Ground Handling Equipments Types Of Ground Handling Equipments Unit Load Device General Types Of Certified Uld's IATA ULD’S ID‘S & Codes Container / Pallet Tags ULD / Bulk Load Weight Statement Handling Of Unit Load Devices Loading Principles Storage Of Unit Load Devices Loading Instruction Report (LIR) Loading Equipments In Compartments [EIC] Load Density Divergence Reporting Checklist Special Loads Wet Cargo Heavy Loads And Bulky Fragile Load Live Animals Human Remains Perishables Dangerous Goods Valuable Cargo Loading Of Big Overhang Items Loading And Unloading General Positioning Of On-Load Stowing Regulation Floor Loading Limitations Securing Of Load Unloading Policy Offloading Procedures Damage To Aircraft Interior Cabin Loading Transport Of Musical Instruments In The Passenger Cabin


2.1-1 2.1-2 2.2-1 2.2-1 2.2-1 2.2-9 2.2-11 2.2-13 2.2-15 2.2-17 2.2-19 2.2-21 2.3-1 2.3-3 2.4-1 2.5-1 2.5-1 2.5-3 2.5-4 2.5-6 2.5-17 2.5-18 2.5-20 2.5-28 2.5-30 2.6-1 2.6-1 2.6-2 2.6-3 2.6-4 2.6-7 2.6-10 2.6-11 2.7-1 2.8-1 2.9-1

REV TOC

: :

1 3

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 2

Commercial Sector

Loading




REV TOC

: :

1 4

Traffic Manual

2.1

EGYPTAIR AIRLINES

Part C - Chapter 2

Commercial Sector

Loading


Ground Handling Equipments

General Loading services and procedures are managed by Egyptair Ground Services Company for EGYPTAIR AIRLINES inside Egypt. At Outstations contracted Ground Handling companies deliver the services. Basic requirements applicable to the aircraft loading equipment :1. 2. 3. 4. 5. 6. 7. 8.

Materials selected should be experienced and tested to demonstrate suitability and dependability for use on aircraft ground handling. Material shall be corrosion - resistant and protected by plating or other surface treatment (e.g. to resist the action of de-icing hydraulic fluids). The vehicles shall be designed and constructed of materials that will allow unrestricted use in all climates with the minimum of modifications. A braking system shall be provided to stop vehicles under empty and full conditions. The unit shall be capable of being operated by day and night. The noise level shall be kept to a minimum. Trolleys and carts must be clean, serviceable and in good condition so as not cause damage to bulk load. Trolleys, carts etc. used for bulk load shall be labelled / marked clearly showing the net weight, destination and flight number of the bulk load.


REV Page

: :

0 2.1-1

Traffic Manual

2.1.1

EGYPTAIR AIRLINES

Part C - Chapter 2

Commercial Sector

Loading


Types of Ground Handling Equipments

Carts 1. 2. 3. 4.

When using carts, spread the load as possible with heavy items at the bottom. Do not wedge light packages between heavier items. Aim for stability and balance, a falling package may be damaged. Besides, it creates a bad impression on the public. Do not over load and insure that the securing equipments are used sides up, webbing on etc.

Tractors 1. 2.

Drive tractors at a slow, regular speed, and avoid sharp turns, jerks and sudden stops. Limit number of carts or dollies in a train to the maximum specified by airline or airport regulations.


REV Page

: :

0 2.1-2

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 2

Commercial Sector

Loading


Conveyor Belt Loaders When using belts inside buildings or at aircraft, maintain proper separation between articles to avoid jamming and remember that some items should never be placed on belts.

Container And Pallet Dolly A container / pallet dolly is a low cart for carrying container / pallet from their loading bay to the aircraft side, each dolly has a short tow-bar and they can be joined together to form a 'train' which is towed by tractor. The center part of the container dolly is usually a turntable fitted with rollers. This can be turned both sides to suit end or side loading. Rollers in front of and behind the turntable assist in end loading and in transferring a container from one dolly to another. Locks secure the container to the dolly and these must always be engaged when the dolly is being moved, is parked or when the turntable is being used. A pallet dolly is basically similar but does not usually incorporates a turntable and is made to suit either side or end loading


REV Page

: :

0 2.1-3

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 2

Commercial Sector

Loading


Fork-Lift and Slave Pallet When container/pallet loader is not available a forklift in combination with a slave pallet can be used to load or unload pallets and containers. A slave pallet is a frame suitable for lifting with the tines of forklift and with rollers and locking gear on its top surface. The forklift with the slave pallet attached is used in the normal way. The rollers assist in the loading of the container or pallet on the slave pallet and its transfer to the aircraft but are not powered. The locks must be engaged during all lifting and manoeuvring to ensure safety to equipment and personnel.


REV Page

: :

0 2.1-4

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 2

Commercial Sector

Loading




REV Page

: :

0 2.1-5

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 2

Commercial Sector

Loading




REV Page

: :

0 2.1-6


EGYPTAIR AIRLINES

Loading


2.2

Unit Load Device

2.2.1

General

Commercial Sector

Unit Load Device means units that interface directly with an aircraft restrain system or nonaircraft units registered by the IATA ULD CONTROL MANUAL. The term ' Unit Load Devices' is used to describe units consisting of CONTAINERS and PALLETS which are used in the Air transport Industry to carry pre-loaded dead-load and which enable the ground handling of the aircraft to be simplified.

IATA Divides ULD'S Into Two Basic Categories: 1.

2.

Aircraft Unit Load Devices (Certified) Which are defined as pallets nets non-structural igloos, structural igloos, and aircraft containers that lock into the aircraft restraint system. Aircraft Unit Load Devices (Non-Certified) Which are any unit loads devices, which do not form part of the in-hold system and have to be loaded into or on certified aircraft unit load devices. Non certified containers are merely a means of taking load to the aircraft in large pre-packaged units. Unlike pallets or certified containers, they cannot be regarded as removable aircraft parts because they lack the structural capabilities. The ceiling and walls of the holds in which they are carried are fully strengthened to restrain both container and load. As result these holds would also be suitable for bulk loading. Non certified containers are not suitable for carriage in a hold designed for certified containers.

Non Certified ULD These units may be regarded as a removable aircraft holds, structurally capable of fully restraining their load and of providing adequate protection to the aircraft system and structure. The container base is locked into the aircraft in a way similar to the one used for pallets. Certified containers are expensive and delicate units, due to the light materials used in container construction, extreme care must be exercised while loading, handling and transporting them in addition to the normal careful handling that all equipment should receive.

2.2.2

Types Of Certified ULD'S


REV Page

: :

0 2.2-1


EGYPTAIR AIRLINES

Loading


Commercial Sector

Aircraft certified unit load devices come into two types: 1.

Containers:

These are purposing built ULD'S designed to fit specific aircraft types and holds. There are two types of full width containers and half-width containers It is usually made of metal, the doors may be solid or fabric and it may have shelves for internal storage.

A K E – LD3 MAXIMUM GROSS WEIGHT 1588 KG MAXIMUM FLOOR LOAD ----------LIMITS :ROOF LOAD MAX 500 KG SECURE CARGO OVER 400 KG/3M


125" ( 318 CM ) * 88" ( 224 CM ) TARE WEIGHTS 105KG. BASE PRESSURE MAX

980 kg/2M

REV Page

: :

0 2.2-2


EGYPTAIR AIRLINES

Loading


Commercial Sector

A L F- LD6 MAXIMUM GROSS WEIGHT 3166 KG MAXIMUM FLOOR LOAD ----------LIMITS :ROOF LOAD MAX 500 KG SECURE CARGO OVER 400 KG/3M


TARE WEIGHTS

105KG.

BASE PRESSURE MAX

980 kg/2M

REV Page

: :

0 2.2-3

2.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Pallets

These are purposing built platforms usually aluminium or plastic skinned over a wood or plastic core with fabricated contoured edge.

Nets Nets are designed to restrain cargo onto pallets. Both pallets and nets are subject to certification and form a single unit. Nets may be made of either rope or straps. The attachments will be stud fittings to fit into seat track Nets have adjustments to suit varying heights of load.

Strap Net With Square Mesh

Rope Net With Diamond Mesh

Double Stud


REV Page

: :

0 2.2-4

3.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Pallets

224 * 274 CM 224 * 318 CM 224 * 318 CM

(88” * 108” IN) (ID Code P2 Series) (88” * 125” IN) (ID Code P1 Series) (96” * 125” IN) (ID Code P6 Series)

All of these sizes are usually not more than approximately 1 inch thick and have seat-track around their edges or net attachment point to secure the net or tie-down straps.


REV Page

: :

0 2.2-5


EGYPTAIR AIRLINES

Loading


Commercial Sector

PAG 125" ( 318 CM ) * 88" ( 224 CM ) FLEXIBLE PALLET MAXIMUM GROSS WEIGHT 3175 KG TARE WEIGHT 112KG - 247 LBS. MAXIMUM FLOOR LOAD ---------- Platform aluminium skinned over with plastic core with fabricated contoured edge.


REV Page

: :

0 2.2-6


EGYPTAIR AIRLINES

Loading


Commercial Sector

PMC 125" ( 318 CM ) * 96" ( 299 CM ) FLEXIBLE PALLET MAXIMUM GROSS WEIGHT KG MAXIMUM FLOOR LOAD


TARE WEIGHT LBS.

112KG - 247

-----------

REV Page

: :

0 2.2-7


EGYPTAIR AIRLINES

Loading


Commercial Sector

Igloos These are profiled containers sub-divided into structural and non-structural Igloos. EGYPTAIR owns only structural Igloos type (AA4) usually aluminium. In this type of unit the shell is attached to the base pallet to form a structural unit. The unit is weatherproof and can be locked for customs purpose. It may be contoured for use in conventional freighter aircraft.

AA4 – LD9 125" * 88" STRUCTURAL IGLOO TARE WEIGHT 204 KG - 450 LB. MAXIMUM GROSS WEIGHT 6003 KG


318 * 224 CM. LOWER DECK IGLOO MAXIMUM FLOOR LOAD

REV Page

: :

0 2.2-8

2.2.3


EGYPTAIR AIRLINES

Loading


Commercial Sector

IATA ULD’S ID‘S & Codes

The IATA ID code consists of 11 characters, which are broken up into four distinct parts as follows:First part 1 character Which is alphabetical, describes the unit type. nd 02 part 2 characters Describe size and contour or compatibility of the unit. 03rd part 5 characters Indicate the serial number (12345) of unit. Last part 3 characters Indicate the Owner Code. (MSR) 1.

01st Part is always alphabetic and indicates the type of unit as follows :-

A D F G J M N P R U 2.

-

Certified aircraft container. Non-certified aircraft container. Non-certified aircraft pallet. Non-certified aircraft pallet net. Thermal non-structural igloo. Thermal non-certified aircraft container. Certified aircraft pallet net. Certified aircraft pallet. Thermal certified aircraft container. Non-structural igloo.

2nd Part may be alphabetic or numeric and indicates the base dimension as follows:-

A or B D or E G, H, J Or 4 K,L or 5 M N P Q or 6 R S T U V W or 9

-


125 X 88 INS 108 X 88 INS Miscellaneous - full size 196 X 96 Miscellaneous - other sizes 96X 196 INS Miscellaneous - Main Deck Miscellaneous Half sizes 53X88 INS 125 X 96 INS. 96 X 1173/4 INS 150 20 ft container 96 X 2381/2 INS 96 X 3591/4 INS 96 X 480 INS 61.5 INS X 60.4 125 X 60.4 INS.

REV Page

: :

0 2.2-9


EGYPTAIR AIRLINES

Loading


Commercial Sector

3rd Part may be alphabetic or numeric and it indicates contour compatibility in the case of containers and restraint compatibility in the case of pallets. To assist in understanding the use of the third character 1 attach copy of the IATA Speck 40/1 and details of aircraft envelopes from the ULD Manual. Finally, a couple of examples of EGYPTAIR table coding may help to clarify the position.

3.

U A K

= = =

Non-structural igloo 125 X 88 inch base Suitable for lower deck 747 plus upstairs in a many of aircraft’s.

Example: 1 2 3 4

5

6

7

8

9

10

11

12

13

1 2,3 4,5,6,7&8 9,10&11

= = = =

Unite Type Unite Size And Compatibility EGYPTAIR Serial No. EGYPTAIR IATA Letter Code {MSR}

01

=

02 & 03

=

UNIT TYPE P = Certified Aircraft Pallet. A = 125 X 88 inch base. P = Continuous seat track. Unit Size And Compatibility

4,5,6,7&8 =

EGYPTAIR Serial Number

9,10&11 =

[MSR] OWNER


REV Page

: :

0 2.2-10

2.2.4


EGYPTAIR AIRLINES

Loading


Commercial Sector

Container / Pallet Tags

A standard container/pallet tag shall be completed for each container or pallet, full or empty, to be loaded on the aircraft. The tag will be completed to show details of the cargo, mail or baggage, to clearly identify corrects load. A tag with a distinctive red slash should be used, as shown below A.

Specifications 1. For Baggage: Black lettering and Red slash on White background. (As shown below) 2. For Other Load: Black lettering on white background. SIZE (148 X 210 MM). A standard container/pallet tag shall be completed for each container/pallet, full or empty, to be loaded on the aircraft.

1 2 3

12 4

5 6

7

9

10

8 11 13

B. Completion One tag shall be completed for each individual container/pallet including empty units as follows:1. Container/ Pallet No Delete (container) or (pallet) as appropriate and enter owner's serial number. 2. Destination: - LHR IATA 3 - Letter code to be used. 3. Net Weight (KG):- Weight of Load only. 4. 5.

Tare Weight (KG): Total (KG) Provision is made for separate entry of these weights. This information shall be optional for on-line carriage but mandatory when containers / pallets are


REV Page

: :

0 2.2-11


EGYPTAIR AIRLINES

Loading


Commercial Sector

to be transferred between carriers. 6. Loaded At:7. Flight:8. Position On A/C:- Indicate stowage position. 9. TRANSFER AT:10. FLIGHT:11. POSITION ON A/C:- Self-explanatory 12. CONTENTS: - Enter load information codes (B-C-M) and if required volume code. 13. REMARKS:- Enter the 3-letter code for items of special load, e.g. dangerous goods. C. Attachment Of Tag For ULD’S with a fixed side the tag should be inserted in fixed plastic tag holder. For pallets with net the tag should be fixed to the net. The tag should be in an easily read position preferably at eye level. D. Mixed Contents When using a container or pallet with mixed contents a tag with a Red slash shall be used whenever baggage is included. E. Unserviceable Units A special tag as per attachment (C) shall be affixed to unserviceable units. Colour of tag will be Orange.

EGYPTAIR

ULD NUMBER CONTAINER / PALLET TAG

DO NOT USE UNSERVICEABLE

DESTINATION

LOAD AT

TARE WEIGHR

REMARKS


REV Page

: :

0 2.2-12

2.2.5


EGYPTAIR AIRLINES

Loading


Commercial Sector

ULD / Bulk Load Weight Statement

In order to provide a certified record of the weight of ULD’S and Bulk Load, a ULD/Bulk Load Weight Statement, as illustrated below, is completed for each flight.

Completion 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

11. 12. 13. 14.

Completion of forms should be as follows:Flight no. - self-explanatory. Date - self-explanatory. Station - station of loading. ULD IATA code - enter eleven characters. IATA identification code as marked on the ULD. Gross weight - enter the total weight of the load unit as shown on the ULD tag. Net weight - the actual weight of the load shown on the tag. For empty ULD’S enter the tare weight. Station of - enter the IATA 3-letter code of station on the unload route of the flight at which the ULD is to be offloaded. Destination - enter the IATA 3-letter code of the final destination of the ULD if different from station of unloading. Remarks - as appropriate enter load information for special loads. Containers/volume code - transfer / information etc. Signature - confirm by signature completion of ULD tags and that corresponding entries are correctly entered on the ULD/bulk load weight statement. Station of unload - enter the IATA 3 - letter code of the station on the route of the flight at which the load is to be offloaded. Net weight - enter the actual weight of load per destination and category. Remarks - As appropriate enter load information for special load etc. Signature - confirm by signature that entries are correct.


REV Page

: :

0 2.2-13


EGYPTAIR AIRLINES

Loading


Commercial Sector

EGYPTAIR ULD/BLUK LOAD WEIGHT STATEMENT

( ALL WEIGHT IN KGS )

FLIGHT NO.

DATE / /

199 1 2 UNIT LOAD DEVICES

STATION

ULD GROSS SATATION NET IATA ID WEIGHT WEIGHT UNLOADIN OF DEST CODE G

4

5

6

7

8

3

REMARK SIGN S

9

10

BULK LOAD STN OF UNLOADIN G

11

NET WEIGHT CGO MAIL OTHER

12

REMARK S

13

SIGNATUR E

14

Commentary The ULD / Bulk load Weight Statement provides a standard mean of passing ULD weights to Load Control and formal record of these weights essential for a safe and punctual operation. This procedure is primarily intended for use with cargo and mail but may also be used for other load, e.g. Baggage


REV Page

: :

0 2.2-14

2.2.6 A.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Handling Of Unit Load Devices General Principles

The use of these units reduces the time necessary for loading the aircraft and consequently allows a short station time, since most of the work may be done before the arrival of the flight or after its departure. The responsibility for proper stowage is shifted from the loader at the aircraft to other employees in the warehouse and baggage room, while the main responsibility of the loader consists in placing and securing these units on the aircraft in proper location indicated on the loading Instruction/Report Form. Unit Load Devices (ULD) will normally be loaded into aircraft by Specialized ground equipment. Before units are presented for loading into the aircraft they can be either pushed into position or moved by powered rollers in the aircraft floor. When loading ULD’S ensured that: 1.

2. 3. 4. 5. 6. 7.

8.

9. 10.

11.

12. 13. 14. 15. 16.

The ULD is loaded to the pallet position (or bay) designated in the loading instruction and this is confirmed by the loading Supervisor making an appropriate entry in the loading report. The load of the pallet has not shifted outside its proper contour, and that any loose nets are tied up. No staff to be in front of a ULD when it is pushed or driven into position. ULD’S are moved at steady not crashed into stops of other equipment. As each ULD is loaded, the appropriate stop locks and restrains are erected or engaged. For logical control purposes each ULD is permanently marked with an IATA identification code, e.g. AKE 00045 MSR. For handling purposes ULD’S are identified by tag which must be properly completed and which must contain the essential details of unit destination, weight entries, loading position and contents. For ULD with a fixed side, the tag should be inserted in a fixed plastic tag holder. For a pallet with net, the tag should be fixed to the net in easily read position, preferably at eye level. The container is to be moved on conveying equipment. Do not lift or move container with a forklift truck unless a suitable platform or pallet is used between the base of the container and the tines of the forklift truck. In addition, containers carrying any load MUST be secured to the platform or pallet being lifted by forklift truck. Do not drag or push a container over any surface other than a proper roller or ball transfer system, such handling will damage the bottom of the container base, which in turn will damage the aircraft container handling system and the roller side dolly bed. The container doors/ curtains are closed and latched before transporting/ loading. Ensure that level transfers are made. Do not stack containers. Use the entire available area. Place heavy items at the bottom and lighter ones at the top. Remember that concentration of heavy item at the centre of the pallet may result in (dishing) the sides that have a tendency to rise and will not match the guidance and restraint system properly.


REV Page

: :

0 2.2-15


EGYPTAIR AIRLINES

Loading


Commercial Sector

17. Interlock the Stack package to prevent its movement for outer passage. 18. Ensure that the contour of loaded pallets corresponds to the gauge. B.

Responsibilities of Aircraft Handling Personnel 1. All aircraft handling personnel shall make sure that the following loading principles are observed. 2. Observed the regulations for crew baggage, cabin load and special loads including load incompatibilities. 3. Use the available volume of the compartments to the maximum possible extent. 4. Load heavy or solidly packed pieces always on or near to the floor. 5. Do not load heavy or solidly packed pieces on top of lighter or sensitive load. 6. If offloading shipments because of weight or volume problems observe the load priority. 7. Use only the allowed compartments for loading 8. Ensure the distribution of the load according to the loading instruction. 9. Do not load any pieces in lavatory or in the crew compartments. 10. Do not load any load beside the ULD on the floor in ULD compartment. 11. Make sure that specially marked positions which shall always be accessible for safety reasons, are free at all times, for example vision lenses or gear extension indicators in the cabin floor, emergency exits 12. The aircraft shall be loaded and unloaded carefully to avoid accidents and damages to the aircraft and to the load

CAUTION: Most compartments have lining panels or blow-out panels in the compartment walls or ceiling which - when being damaged - can turn the compartment or the whole aircraft inoperative.        

Never push or lean against a compartment lining panel or blow-out panel. Minimum safety distances at any place between compartment walls and containers: 2.5 cm (1”) between compartment walls and pallets: 5 cm (2”) between compartment ceiling and top of the load: 5 cm (2”) Report any damaged lining panel or blow-out panel to the Commander and If available - to the Station Engineer immediately. Ensure proper handling of all loading equipment and material

If heavy loading tools and rollers are used: 1. Protect the floor with supporting planks. 2. Do not use heavy loading tools and rollers directly at the floor of the cabin or the cargo compartment. 3. Handle pieces with special handling instructions (labels or imprints) accordingly, for example pieces marked ‘Fragile!’ or ‘This side up!.’


REV Page

: :

0 2.2-16

2.2.7


EGYPTAIR AIRLINES

Loading


Commercial Sector

Loading Principles

Load sensitive shipments with special care, for example measuring instruments, fragile pieces, flowers, etc. 1. Load sensitive shipments so that they cannot be damaged by other load. 2. Observe all aircraft type related regulations for loading ULD. 3. Do not exceed aircraft type related loading limitations. 4. Record loaded ULD for ULD circulation and stock control. Load to be Excluded from Transport A. Do not load any load : 1. which is not properly packed 2. which may cause damage to the aircraft or to other load 3. which has not been weighed properly 4. Which may contaminate the compartment or other load: dirty bowls for casings, dirty plastic foil etc. 5. which is not packed according to valid packing requirements, for example dangerous goods, human remains, animals 6. if special handling instructions cannot be observed 7. if necessary loading accessories are not available. B. Completion of Loading Loading is completed after the following tasks have been finished, even if there is no load in the compartment or if no ULD are loaded, Make sure that: 1. the load is secured 2. door safety nets and compartment separation nets and, if available, the crash net are installed the doors have not been damaged during loading 3. the doors are closed and locked properly. C. At freighter stations: 1. Check main deck load in transit regardless if any load change occurred or not. 2. Pay special attention to open locks, loose lashing, damaged packaging and dangerous goods. D. Securing of Load: When transporting load in an aircraft, it shall be secured so that: 1. it cannot move during the flight, which could dangerously shift the 2. center of gravity of the aircraft. 3. it cannot cause damage to the aircraft structure or other important parts of the aircraft 4. in the case of an emergency landing neither passengers nor crew are injured by the load. Load in bulk compartments generally is secured by door nets and net sector divider nets. E. Always lash heavy pieces (HEA) weighing 150 kg or more. F. Always lash cages with live animals (AVI). Edition: 2 Date: 01/01/2011

REV Page

: :

0 2.2-17

G. H.

I. J. K. L.

M. N.


EGYPTAIR AIRLINES

Loading


Commercial Sector

For transport of dangerous goods and special loads see Dangerous Goods Following loads shall not move upward or horizontally during flight. If the available volume of the compartment or net sector is not completely filled with load, lashing is necessary for load which is sensitive against shocks or tilting barrels or drums filled with liquids, paste-like materials, granules, powders or similar material small pieces with a high individual weight (high density cargo) pipes, tubes, bars, beams, planks, poles or similar pieces, etc. If long pieces do not fit into one net sector and the divider net cannot be closed correctly: 1. Lash all pieces in all net sectors with open divider net. After completion of loading: 1. Attach the net sector divider nets and the door net to their tie-down fittings and pull them tight 2. If door nets, net sector divider nets or net stanchions show any damage (missing tie-down fittings, torn or cut net parts, missing rings etc.): 3. The net sector divider net is considered to be unserviceable. 4. Do not load anything into these net sectors, or 5. Lash all pieces in all net sectors with damaged door net or divider net. 6. A temporary fixing of the net by tie-down ropes is not allowed. In main deck cargo compartments: Install the crash net, where available. For securing of load in or on ULD See Unit Load Devices Normally, ULD are secured by a ULD restraint system on the compartment floor Observe especially see Aircraft Types - Missing or Unserviceable Restraints. 1. See Special Loads – Floating Pallet Method for an alternative securing method in special cases. 2. Do not mix the two securing methods! A ULD shall be secured with the complete weight - Either by the ULD restraint system, or - As floating pallet. 3. In Airbus aircraft only: If there are empty loading positions: Raise the restraints of the empty position next to the ULD, too. If a restraint row fails, this will restrict the movement of a ULD to one position only.


REV Page

: :

0 2.2-18

2.2.8


EGYPTAIR AIRLINES

Loading


Commercial Sector

Storage Of Unit Load Devices

Recommended that EGYPTAIR adopt that following procedures: 1.

At destination station unit load device offloaded from EGYPTAIR aircraft, whether full or empty, shall be recorded as belonging to EGYPTAIR. 2. EGYPTAIR unite load devise unused or empty should be stored in storage area identified as EGYPTAIR’S. 3. Units identified, as belonging to EGYPTAIR shall not be loaded on other carrier's aircraft, or handed to another carrier for any purpose. In order to minimize and eliminate possible damage or mishandling occurring while unit load devices (ULD’S) are handled/stored on ground and to safeguard the interests of EGYPTAIR, it’s recommended that handling adopt the procedures below: A.

Definitions

“Operating carrier”. Refers the carrier on whose aircraft or flight the ULD is carried “Owner”. Refers to the owner of the ULD whose designator is shown in the last three positions of the eleven-character IATA ID code, or whose name is otherwise conspicuously marked on the ULD. B.

Storage Of ULD’S 1. Adequate storage facilities shall be provided for each airline ULD’S. 2. ULD’S shall not be stored on the ground but, whenever possible, shall be stored under cover and on a suitable base support system, e.g. dolly, roller bed, etc. 3. ULD’S, which cannot be stored under cover, shall be adequately secured against strong winds. 4. Doors of containers shall be securely closed to provide damage 5. Nets must not be removed from pallets. 6. ULD’S shall not be handled with forklifts unless specially designed for this purpose. 7. ULD’S must not be stacked on top of one another, except pallets.


REV Page

: :

0 2.2-19


EGYPTAIR AIRLINES

Loading


Commercial Sector

Loading Instruction Report (L.I.R.) Process

Cargo Final Figures

Baggage Container Allocation

Mail Final Figures

Loading Instruction Report (L.I.R)

Perform DG Incompatibility Check

Confirm CG Planned Limits and Maximum Weights are within limits Issue L.I.R To Ramp Supervisor/Team Leader

Load Master Load the aircraft as per the L.I.R and mark any changes and ensure all items have been secured including DG before signing the L.I.R.

NO

Yes

Cargo/Mail/ Baggage offloaded?

Load Master/Dispatcher advise load controller immediately and expect further changes to the L.I.R

Dispatcher shall get L.I.R signed by Load Master and pass onto Load Controller before the loadsheet has been offered to the captain for signing


REV Page

: :

0 2.2-20

2.2.9 A.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Loading Instruction Report (LIR) General

For every departing flight a written loading instruction report shall be issued. 1. Forms used should include the basic specification in this procedure and for which specimens are shown after the description of the form.. 2. The loading instruction/report should be completed and signed by the person responsible for the loading. 3. The form should contain a certificate, signed by the loading supervisor worded in accordance 4. "He/she confirms that the aircraft has been loaded in accordance with the instructions ,including the deviation shown. on the report, and that the load has been secured in accordance with Company instructions” 5. The completed loading instructions report shall be filled at the issuing station. 6. Any figures passed verbally to the load sheet agent must be confirmed before aircraft departure, preferably against written confirmation. a) Staff must check the accuracy of calculations before departure. b) When a standard weight is used for hold baggage (ex. 15kg) the number of checked pieces per compartment may be entered as an alternative to the weight. B.

Loading Instructions 1.

2.

3.

4.

The agent completing and signing the load sheet must give written instruction to the agent responsible for loading the aircraft, or send a mechanised loadplan to loading department CAIKLMS A specimen of the loading instructions Diagram in use is illustrated next page. The form must include the following information.  Flight No., Date and Aircraft Registration.  Details of the items to be loaded or moved, i.e. weight, description and destination of all items additional to the DOW Weight Publication and all dead-load except passengers unchecked baggage. NOTE: - For load sheet and trim purposes the actual weight is used per piece of passenger checked baggage.  The positions where such load is to be stowed, or moved from/to.  Loading Supervisors are not allowed to deviate from the instructions unless confirmation has been obtained from the LP (loadsheet maker /load planner). Deviations from the instructions must be clearly stated on the report.  Provision for the loader indicates that he has been unable to load according to instructions, and for such changes to be noted by the load sheet maker.  Instructions for special stowage. If due to last minute acceptance an urgent item (such as press matters, AOG stores etc. ....) cannot be stowed in the holds without causing a delay, and is given to a crewmember for safekeeping, the loading diagram must be endorsed accordingly. The load sheet agent will signal the next station so that the item can be recovered and placed in the correct hold. Loading Instructions must be completed and signed before the aircraft departure and filed with the aircraft documents.


REV Page

: :

0 2.2-21


EGYPTAIR AIRLINES

Loading


Commercial Sector

Codes Table Element 1

Printed Heading station

Description Three later IATA airport code of issuing station Flight Flight number/identifier of flight for which the instructions are issued DEST. DESTINATION DATE OPERATING DATE REG. AIRCRAFT REGISTRATION CONFIG Version/configuration code of aircraft Prepared by Self-explanatory. CPT Compartment/net section/ULD bay identifier Special instructions Special instruction for handling and stowing ARRIVAL incoming load by destination , category departure joining ,transit load by destination & category

2 3 4 5 6 7 8 9 10 11

Load information codes B C D E F M N S T U W X Z

"B" TAGGED BAGGAGE OR BAGGAGE OTHERWISE SPECIFIED Cargo Crew baggage (when not included within "e" or "s"). Equipment (for example un-manifested flight spare) in compartment First class baggage Mail. No ULD at position Sort on arrival - rummage container contents of categories. Transfer load – example TC = transfer cargo Unserviceable ULD. Cargo in security controlled ULD Empty ULD Load deliberately mixed by destination-when these destinations are known to be beyond a planned re-loading station. ULD LOAD CODES 0 1 2 3


= = = =

NO VOLUME AVAILABLE. MORE THAN ONE QUARTER VOLUME AVAILABLE. MORE THAN HALF VOLUME AVAILABLE. MORE THAN THREE-QUARTERS VOLUME AVAILABLE.

REV Page

: :

0 2.2-22


EGYPTAIR AIRLINES

Loading


Commercial Sector

Manual Loading Instruction/ Report


REV Page

: :

0 2.2-23


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.2-24


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.2-25


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.2-26


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.2-27


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.2-28


EGYPTAIR AIRLINES

Loading


Commercial Sector


* N.B. LIR for EGYPTAIR aircrafts presented at every type


REV Page

: :

0 2.2-29


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.2-30


EGYPTAIR AIRLINES

Loading


Commercial Sector

Automated Loading Instruction/ Report


REV Page

: :

0 2.2-31


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.2-32


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.2-33


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.2-34


EGYPTAIR AIRLINES

Loading


Commercial Sector

The Off-loading procedures 1. Outstations shall send off-loading massages to load master on SITA address CAIKLMS/CAIK7MS regarding arrival flight for Egypt air and/or customer airlines such as UCM, CPM and LDM. 2. Load Master breaks down the Off-loading categories data into loading instruction/report (LIR). 3. Load Master brief the loading team concerning off-loading principles and priority such as:  Checking of cargo doors before operation.  Start Unloading from rear to front.  Give priority to First class- short connection- and Crew baggage.  Utmost care should be taken when handle Dangerous Goods, Live Animals and any other special load.  The Maneuvering of loading staff (Porters and Bags Tractor Driver) under the Aircraft going according to the safety procedures. 4. Load Master ensures fill in on LIR the serial numbers of ULD´s while off-loading. 5. The freight company staff picked up the bulk cargo and cargo ULD´s from the aircraft position. 6. Load Master sends the transfer Baggage to Transit Sorting Area. 7. Load Master ensures send Local Baggage's to assign Sorting Area. 8. The Load Master delivers all documents and message concerning the flight to the designated person to be attached with the flight report and kept for 03 month at least as data statistics.

Precaution during off-loading procedures: 1. Loading porters who designated to operate Opening and Closing of cargo doors under supervision of Load Master and ensure that:  All doors nets or locks are stowed in correct position.  Clearance of the cargo doors area to open/close doors. 2. Any damage of doors upon arrival must be identified to captain, customer agent and also reported in flight report. 3. Aircraft compartments shall only be entered or exited by using the appropriate elevating device e.g. belt conveyor, cargo loader in which these elevating devices must be lower than the arc of these doors and a far from vicinity of A/C to avoid any damage to personnel or the A/C . 4. Load Master follow up the anti tipping procedures during start of Unloading 5. Any deviation of unloading shall be immediately identified and notified to customer airlines agent. 6. The deviation loading report must be attached to the flight report. 7. After finishing Off-loading operation, the Load Master ensures the removal of loading equipments in accordance with safety and quality instruction.


REV Page

: :

0 2.2-35


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.2-36

2.3


EGYPTAIR AIRLINES

Loading


Commercial Sector

Loading Equipments In Compartments [EIC]

Definition Of EIC EIC shipments are company items which are carried on the aircraft but not manifested and not included in the DOW / DOI data such as: - FKT = Flight Kit. - CSU = Catering equipment and food supply hold loaded not used on flight. - BAL = Ballast hold loaded. - BEH = Stretcher equipment hold loaded. - COM = Company mail. - ELD = Extra load devices.

Handling  

Each EIC shipment must be labelled with a completed EIC tag as specified below, except loading accessories and lashing material in use. Specification of EIC Tag. Size : 14.8 x 21.0 cm. Colour: Black printing on white with header EIC and have boxes for. A. Destination and Flight NBR. B. From or delivering office if required. C. Total number of pieces. D. Weight of pieces. E. Remarks.

Marking Each EIC item should be marked with the name of the carrier owning it and when applicable the station at which the equipment is controlled and the weight in KG.

EIC Notice The delivering office shall complete an EIC notice and forward it together with the shipments to the loading supervisor. The EIC Notice shall contain the minimum information. A copy of the EIC Notice shall be filed with the flight documents.

Notification To Load Control For weight calculation and load planning purposes and in order to ensure that details are included in the loading instruction report the load control department must be notified about the EIC shipment as early as possible in accordance with local procedure in writing or through message . The delivering department shall complete a EIC Notice and forward it to the load control. The EIC Notice shall contain the minimum information.

Load-Sheet Procedure The weight of EIC must be included in the cargo weight according to destination and shown as a remark. Load accessories and lashing material in use, need not to be shown as a remark according to carrier requirements. e.g. EIC/5/100 Edition: 2 Date: 01/01/2011

REV Page

: :

0 2.3-1


EGYPTAIR AIRLINES

Loading


Commercial Sector

Commentary This procedure is in the interest of correct weight and balance, and the proper handling and the control of EIC shipments.

EGYPTAIR

EIC FLIGHT NR.

TOTAL NR. PIECES

DESTINATION

WEIGHT THIS PIECS(KG)

REMARKS

ORGINATOR


RETURN TO :

REV Page

: :

0 2.3-2

2.3.1 1. 2.

3.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Load Density For load planning the average densities may be used, as a guide in order to assess how much can be put in each hold. This applies only to average load. The actual density should be calculated of heavy items such as machinery, quantities of newspapers, periodicals etc..., or light items such as flowers etc........ When planning load, remember also that livestock requires more space than the actual size of the container, as the animals require air, and transit stations must be able to give food and water and remove the dropping tray for cleaning.

Baggage Cargo Mail volume class WT. KG


: : :

180 kg/ M3 225 kg/ M3 300 kg/ M3 0 1 2 180 300 90

3 120

4 5 220 60

6 250

7 8 350 400

REV Page

9 10 600 950

: :

0 2.3-3

commodities advertising materials live animals baby chicken beverage birds, live blades books building machinery material calculator carpets cars cash-registers chess chemical products chinaware clothing coffins documents diplomatic mail hatching eggs eggs electronic material films fish huffs flowers foodstuff fish fresh/frozen fruits glass-crystal sheets glass-crystal ware watches vegetables



EGYPTAIR AIRLINES

Loading


Commercial Sector

volume class 0 3 5 4 5 1 7 9

commodities

1 4 5 1 9 9 3 3 6 4 4 7 3 4 1 3 2 1 7 0 10 2 7

magnetic tapes meat frozen medicines motor cycles musical instruments newspapers optical materials personal effects plants , live plastic material printed matters radios records records player shoes skins spare parts tape records textile material toys typewriter tires valuable gold/jewels/coins

hair handicraft knitted goods leather bags leather goods loud speakers machinery magazines

volume class 0 3 3 2 4 5 1 8 1 8 6 6 3 8 0 3 4 2 8 4 9 4 0 4 1 4 3 2 1 0 9

0

REV Page

: :

0 2.3-4


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.3-5


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.3-6

2.4


EGYPTAIR AIRLINES

Loading


Commercial Sector

Divergence Reporting Checklist

Container General 1.Connecting elements (Missing hock bolts rivets, or screws) are missing or loose 2.Type label or type marking is not fixed and / or readable 3.It is not possible to restrain the ULD correctly in the aircraft 4. Roof panel, wall panels 5. Hole, tear or crack larger than 10cm (or 4") 6. There are more than 3 holes, tears or cracks larger than 10 cm(4”) per panel 7. The distances between holes, tears or cracks are less than 35cm Frame profiles of walls and roof 1. There are more than 1 holes larger than 2 cm (3/43”) 2. There are more than 1 longitudinal / lateral tear or crack longer than 8 cm (3 1/8°) or wider than 3. There are depressions deeper than 0.5 cm (3/16”) going through the whole length of the profile Gussets 1. Gussets are damaged or any screws or rivets at gussets are missing Base Panel 1. Holes larger than 2 cm(3/4”) observed in the base panel 2. Tear or crack larger than 10 cm (4”) or wider than 1.2 cm (1/2") 3. Tear or crack more than 2 holes per m2, which are smaller than 3.5 cm2 4. The distance between holes is more than 35 cm(14”) 5. The distance of hole and tear Or crack to the rivet rows is more than 10 cm (4”) Edge profile of base 1. There is hole larger than 2 cm (¾ “) 2. There is longitudinal / lateral tear or crack longer than 8 cm (3 1/8”) wider than 5 cm (2”) for 3. There is tear or crack larger than 2.5 cm (1”) 4. There is no more than one hole or tear or crack 5. There are more than 2 missing rivets next to each other 6. There are more than 10 missing rivets per side 7. There are more than 6 damaged pairs of tie-down track lips around each pallet net attachment 8. One of the corners is not serviceable Door frames , panel stiffeners 1. There is hole tear or crack 2. There is deflection of the door frame more than 1.5 cm (5/8’)* 3. The door locking mechanism is not functioning properly

Flexible door 1. There is hole or tear larger than 20 cm (8”) 2. There are more than 5 smaller holes or tears 3. All distances between these holes or tears are more than 35 cm (14”) 4. The distance of any hole or tear to the edge of the tarpaulin is more than 5 cm(2”) 5. There is tarpaulin hook missing 6. There is steel cable missing 7. The door cannot be locked correctly with all hooks. 8. There are more than 5 wires broken per steel cable.


REV Page

: :

0 2.4-1


EGYPTAIR AIRLINES

Loading


Commercial Sector

Pallets Pallet Nets 1. Any net tie-down fitting or hook is damaged or missing 2. More than one mesh per complete net is torn 3. A corner rope is damaged or missing Tie-down rings or tie-down fittings 1. Damaged or distorted tie down material 2. Parts of the ring are missing 3. The ring is open 4. Tie down rings or fittings cannot be used any longer according to their specification for any reason Tie–down straps 1. Straps are torn or cut 2. Stitches are torn or missing 3. Tie-down fittings are missing, damaged or distorted 4. Tie down straps cannot be used any longer according to their specification for any reason Cart 1. Wheels not properly functioning 2. Brake(s) not working 3. Side supports are broken Dangerous Goods (DG) 1. There is damage on the packing material 2. There is spill or leak of contents 3. NOTOTC is not prepared for DG 4. Segregation chart not followed during loading 5. There are missing DG labels or the labeling is not as per the DG regulations 6. No document attached with manifest for the type of DG loaded. 7. The loading of the DG is not in accordance with the regulation (tilted or not secured) Loading Irregularity 1. If it is not properly packed and/or if it may cause damage to the aircraft or other load 2. If it is not in accordance with applicable packing requirements (e.g. dangerous goods, animals, 3. Heavy items loaded on light items 4. Heavy loads (more than 150 kgs) not secured Aircraft hold 1. Damaged interior body 2. Damaged bulbs 3. Missing nets / tie down materials 4. Nets not properly secured after loading is completed Remark:

Prepared by: Signature:


Position Title: Date:

REV Page

: :

0 2.4-2


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.4-3


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.4-4


EGYPTAIR AIRLINES

Loading


2.5

Special loads

2.5.1

Wet Cargo

Commercial Sector

A.

Definition Shipments containing liquids, or shipments which by there nature may produce liquids, and which are not subject to the IATA dangerous goods regulations , shall be designated as [wet cargo] . The following types of cargo are to be considered as wet cargo:1. Shipments of liquids in water-tight containers. 2. Shipments of wet materials not packed in watertight containers e.g. fish packed in wet ice, fresh meat, casings (fresh animal guts), skins. 3. Goods which may produce liquid e.g., live animals.

B.

Purpose To prevent and contain the spillage of any liquids inside aircraft. This is because that spillage or leakage during carriage by air could leads to corrosion or other damage to the aircraft structure or its components, or damage to other load.

C.

Packaging Requirements Containers should be constructed of good quality waterproof materials. Live animals should be in containers as specified in the IATA Live Animals Regulations.

D.

Loading Precautions For ULD aircraft, handling and loading the following precautions shall be taken:1. To protect the aircraft floor, plastic sheets or tarpaulins should be spread on the aircraft or ULD floor and walls, so as to catch any spillage or leakage. 2. Containers shall be stowed and secured upright, i.e. the closure must be at the top. 3. Special handling instructions (labels or imprints), e.g. THIS SIDE UP label or TOP shall be strictly observed. 4. Damaged packages or packages where damage can be assumed to have occurred shall not be loaded in a ULD or on the aircraft, e.g. packages with holes, indentations, traces of leakage, defective caps or closure devices. 5. Cargo which by its nature may produce liquid, for example:6. Live animals, which make a large amount of urine, should be in leak-proof containers or should contain sufficient absorbent material, but additionally, plastic sheet or tarpaulins should be used. 7. Other wet cargo such as fresh meat casings, fresh hides and skins, whether packed in leak-proof containers or not shall be prevented from having direct contact with the aircraft floor. This serves to protect the aircraft from corrosion or contamination by blood or other liquids, and to maintain the hygiene standards of food products.


REV Page

: :

0 2.5-1

E.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Action In Case Of Spillage 1. If spillage or leakage of liquids takes place into the aircraft floor or walls, the person in charge of the loading / unloading shall immediately notify Station Manager and the Captain so that the appropriate follow-up measures may be taken. 2. The aircraft's documentation should be checked to assist the identification of the liquid concerned.


REV Page

: :

0 2.5-2

2.5.2


EGYPTAIR AIRLINES

Loading


Commercial Sector

Heavy Loads And Bulky

A.

Definition 1. Single piece-weighing 150 KGS or more, is considered as heavy load. 2. Cargo handling staff must be familiar with the cargo capacities of the types of aircraft used by EGYPTAIR. Knowledge of the weight and volume capacities and other data of cargo compartments and other spaces in the aircraft are required. oversize packages are occasional problems. In routing over connecting lines we must be certain that such pieces can be accommodated beyond our own stations. Light cargo, not oversize but very bulky relative to its weight, is a common problem. It presents special stowage problems because it takes up so much space. 3. If a package due to oversize cannot be accommodated in the aircraft the cargo staff must not take any steps to re-pack or otherwise change the dimensions of the package in order to accommodate the same unless prior authorization has been obtained from the shipper and the customs officials.

B.

Handling In order to avoid delays and damage to aircraft when loading heavy goods on aircraft the following must be observed:1. Heavy loads must be loaded on the compartment floor and not on top of other load. 2. The floor loading limits must not be exceeded. 3. Loading and unloading must be carried out within the scheduled ground times. 4. Heavy loads must be secured and lashed adequately. 5. If the weight of a single item exceeds 150 KGS, the departure station must advise destination and make the necessary arrangements 6. After unloading of heavy loads the Station Engineer must be asked to inspect the respective compartment for any possible damage.


REV Page

: :

0 2.5-3

2.5.3 A.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Fragile Load Definition All shipments containing delicate materials are defined fragile load, it include for instance:1 2 3 4 5

Chinaware (of all kinds). Electrical instruments. Glassware (including merchandise in glass containers). Optical glasses or instruments. Photographic apparatus.

6 7

Porcelain. Radio instruments.

8 9

Telegraphic instruments. Scientific instruments and apparatus.

10 Sculpture of all kinds. 11 Works of Art, Antiques, etc. NOTES If these goods are in the original containers of the manufacturer, they need not be treated as fragile cargo. B.

Handling 1. Do not accept fragile cargo unless securely packed in suitable containers. 2. Any special handling and/or stowage instructions by shipper must be written in the Airway bill, under the description of the merchandise, or a special note affixed to the Airway bill in the upper left-hand corner. 3. Make sure that each separate package is marked with the Fragile Label, a "THIS SIDE UP" label, and/or "ATTENTION" label, if required. 4. Extreme care must be taken when handling such shipments. Special attention must be paid to any instructions issued by the shipper or indicated on the package. 5. Do not stock fragile cargo underneath heavier cargo. If a warning label, such as "THIS SIDE UP" is affixed to the package, make sure that this is complied with when storing.


REV Page

: :

0 2.5-4


EGYPTAIR AIRLINES

Loading


Commercial Sector

THIS SIDE UP


REV Page

: :

0 2.5-5

2.5.4


EGYPTAIR AIRLINES

Loading


Commercial Sector

Live Animals

A.

Handling The greatest care must be taken when handling live animals to protect their welfare. Particular care must be taken to give the greatest possible sense of security to animals not accustomed to humans. The following general principles apply when loading live animals carried as cargo or passengers checked baggage:1. The containers shall comply with the regulations in IATA Live Animals Regulations. The container needs not to be any larger than is strictly necessary, but it must be big enough to let animals stand up and lie down in comfort and without any risk of the animals injuring themselves on nails, wires, nets.... etc. 2. When carrying any of the live animals, the basic environmental requirements shall be ascertained from the shipper or passenger and / or the IATA Live Animals Regulations. 3. The shipper should provide feeding, ventilation and temperature requirements. These requirements should appear on the container. 4. Where appropriate the floor of the container shall be covered with absorbent material. 5. Live animals shall not be packed inside a CLOSED ULD, with the exception of tropical fish. 6. For full aircraft loads of live animals air-conditioning units shall be used at loading and transit and be connected immediately upon arrival destination. 7. After offloading, the relevant aircraft holds shall be inspected and cleaned in case of leakage or spillage. 8. Ground transportation and loading / unloading should be performed smoothly in order not to startle the animals.

B.

Procedures 1. Animals should be loaded or unloaded as close as possible to the aircraft on departure or arrival. They should not be left unnecessarily in the open, or on standing aircraft when the departure is delayed. 2. The containers shall always be restrained in order to be secured against any kind of movement at takeoff, landing and during flight. 3. The containers shall be stowed in such a way that there is enough space to other cages and other load to guarantee a sufficient air circulation. Cages should not be placed on top or under other load. 4. The containers shall be accessible without the necessity to offload them, when care of the animals is required during transit stops. 5. In event of delay, care should be taken according to shipper’s instructions (e.g. opening of compartment doors, extra watering/feeding, offloading ... etc.) as necessary. 6. The containers shall not be loaded directly in front of or below air ventilation outlets or in contact with the floor or compartment walls or internal lights. 7. Animals, which are natural enemies (e.g. cats and dogs), shall be-loaded apart from each other. also if it is necessary to accept male and female animals they should be stowed as far apart as possible. 8. Animals shall not be loaded in the same hold with liquid nitrogen, dry ice (ICE), poison B articles (RPB) and/or food for human consumption when not


REV Page

: :

0 2.5-6

9. 10. 11. 12. 13.

14.


EGYPTAIR AIRLINES

Loading


Commercial Sector

packed very tightly Dogs and other sensitive animals should not be loaded in the same holds with human remains (HUM). For carriage of birds on long-haul flights the cargo compartment lights shall be left switched on to enable the birds to feed during flight. Shipments of laboratory animals (CPF) shall be loaded apart from other animals to reduce any risk of cross infection or contamination. Precautions shall be taken to prevent other cargo falling onto the animal container, avoid unnecessary tilting and jolting of containers. Live animals may be loaded in the same hold as radioactive material, provided that the separation distances stated in the IATA live animals regulations are complied with. The captain should be advised of live animals especially as the hold ventilation and heating system is, for some aircraft types, regulated from the flight deck. In the interests of flight safety and animal welfare, the adoption of this standard form of notification is recommended.


REV Page

: :

0 2.5-7


EGYPTAIR AIRLINES

Loading


Commercial Sector

AIRCRAFT CARGO COMPARTMENTS LIVESTOCK TRANSPORTABILITY A/C TYPE

FWD

A320-231 A320-232 A321-231

Not allowed

AFT

BULK Allowed

SU-GCL

Not allowed

AB340-212

Allowed

Not allowed

Allowed

A330-243 A330-300

Allowed

Not allowed

Allowed

Not allowed

Allowed

A300-622R The upper deck cargo Allowed Not allowed

Allowed

A300B4-203 The upper deck cargo Allowed B777-200

Allowed on conditions Refer to B777 live animal carriage manual

Allowed

B777-300

Allowed on conditions Refer to B777 live animal carriage manual

Allowed

B737-566

Allowed on conditions Refer to B737 live animal carriage manual and attached tables

No bulk cargo compartment

B737-866

Allowed on conditions Refer to B737 live animal carriage manual and attached tables


Embraer E170

Not allowed



REV Page

: :

1 2.5-8


EGYPTAIR AIRLINES

Loading


Commercial Sector

C.

Health And Hygiene 1. Only animals, which appear to be in good health and condition and fit to travel to the final destination, will be accepted for carriage by air. The shipper is required to declare when animals are pregnant, or have given birth in the last 48 hours. Mammals, which are declared to be pregnant, will not be accepted unless accompanied by a veterinarian certificate declaring that the animal is fit to travel and there is no risk of birth occurring during the journey. 2. All animals including domestic pets are capable of transmitting a variety of diseases to humans; consequently, physical contact with the animal should be avoided. 3. Animal consignment must not be stowed in close proximity to foodstuffs during any stage of the journey because of serious risk of contamination. 4. When feasible, arrange for injured animals or there which have apparently become ill during carriage to receive veterinary treatment. When feasible , arrange for the RENEWAL of sick or dead animals from containers. Such actions should only be taken in consultation with the beast expert advice available at short notice. When, for whatever reason, such action can not be carried out, the next in-route stations(s) and destination station should be informed.

D.

Feeding 1. Generally, it is not necessary to feed or water an animal in transit. If this is required in transit, it is the shipper responsibility to make advance arrangements for it. The shipper must confirm that this arrangement in writing at the time the shipment is tendered. 2. Any water provided should be fresh and not contaminated preferably suitable for human consumption and shall not be iced. 3. Any packets of spare food provided by shipper shall be attached to the container.

E.

Climatic Effects Animals may be affected by temperature, extreme care should be taken to ensure that animals are not subjected to drafts. Most species can withstand reasonable variations in temperatures but exposure to the wind or a draft can be fatal. Therefore consideration must be given not only to the temperature changes but also to the chill factors involved. Animals should not be exposed to direct heat, or placing them in sunlight. During prolonged transit stops when the ramp temperature exceeds approximately 20 degree, the aircraft compartments should be opened, and in extreme temperatures, ground equipment should be used to ventilate the compartments. The different climatic factors prevailing during a journey should always be considered when arranging the routing and carriage of live animals.

F.

Liability 1. Claims for death, illness or injury to live animal shipment resulting from condition, age, or general health of animals at time of acceptance shall be directed to the shipper. 2. EGYPTAIR will not be liable for any loss, damage, or expense arising from


REV Page

: :

0 2.5-9


EGYPTAIR AIRLINES

Loading


Commercial Sector

death due to natural causes. The death or injury of any animal or acts of the live animal itself or of other animals, such as biting, kicking, goring or smothering, or for that caused by the contributed to by the conditions, nature or propensities of the animals. In no event EGYPTAIR will be liable for death, or injury to an animal attendant caused, or contributed to, by the condition conduct or acts of animals. G.

Special Procedures The following categories require special handling:1. Laboratory Animals  These animals are in a filter container to exclude germs. If it is necessary to inspect them for any purpose, this must only be done under the direction of the consignee. If they are otherwise opened, or if they are given food or water, their value will be totally destroyed, don't open, feed or water.  Animals known to be for laboratory use shall be separated completely from other animals to reduce any risk of cross-infection or contamination. 2. Cats And Dogs Preparation before dispatch: Snub nose dogs, such as boxers, bulldogs, Pekinese and pugs are affected more than other breeds by rarefied atmosphere and care must be taken to insure that the front of the container has open bars from the top to the bottom of the box for ventilation. It is essential that the animal be free from respiratory troubles.

   Edition: 2 Date: 01/01/2011

Shipment of females in heat is not recommended. Females with suckling young and un-weaned animals will not be accepted for carriage. Weaned puppies younger than 8 weeks should not be shipped due to REV Page

: :

0 2.5-10



 

  3.


EGYPTAIR AIRLINES

Loading


Commercial Sector

possible dehydration effect in air transportation. Puppies and kittens may travel well together. The quantity must be related to the size and strength of the individual animal. Avoid shipping a weakling, which could be harmed by its companions. Certain national regulations require cats or dogs be crated separately. For pet animals, a familiar article in the container helps to placate the animal. Care should be taken in loading different breeds of dogs to prevent snapping and disturbing one another and, in particular, where one animal is stronger than the other, subjecting the weaker of the two to fear. If it is necessary to open the box for any reason, this should always be done in an enclosed area in order to prevent the animal from escaping. Animals in quarantine shall be separated from those, which are not.

Monkeys  There are a number of contagious diseases carried by monkeys communicable to man, consequently, care must be taken to avoid physical contact with the animal and full personal hygiene precautions should always be taken.  Most young apes are reared in captivity and therefore are accustomed to human beings and should not be left for lengthy periods unattended (8 hours approximately) or they will pine.  Consignments of laboratory monkeys shall be kept isolated from any other consignments of primates at all times.


REV Page

: :

0 2.5-11


EGYPTAIR AIRLINES

Loading


Commercial Sector

4.

Reptile, Snakes, Water Snake Special care must be taken to avoid exposure to extreme temperatures. Particularly during cold weather, these animals lie dormant for prolonged period and, therefore, should not be presumed dead. Containers should not be placed in direct sunlight.

5.

Frogs And Toads Frogs and toads shall be kept damp as they breathe through their skins; if their skins are allowed to dry, the animals will die quickly. To maintain a moist atmosphere, they shall be packed with sponges or balls of crushed blotting paper or foam rubber chips, which shall be saturated with water. Damp moss may also be used. Special care must be taken to avoid exposure to extreme temperature. Particularly during cold weather, these animals lie dormant for prolonged periods and, therefore, should not be presumed dead. Containers should not be placed in direct sunlight.

6.

Seed-Eating Bird, Diamond Sparrow, Dove, Pigeon


REV Page

: :

0 2.5-12


EGYPTAIR AIRLINES

Loading


Commercial Sector

It is essential that the number of birds placed in a cage be carefully controlled to avoid risk of overcrowding. Birds are very nervous by nature and cages must be handled carefully. They must not be jolted tilted. Birds should be watered at the time of departure, transfer, and layover and at destination. Birds will not feed in the dark and should be stowed in at least dim light sufficient for them to see their food.


REV Page

: :

0 2.5-13

7.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Day-Old Chicks  As consignments of chicks are normally scheduled to arrive at destinations within the 72 hours period after hatching, during which no feeding or watering is required. Consignments, which might arrive at destinations subsequently to the elapse of this period, must not be accepted as after that time such chick will require to be fed by poultry specialist. Airline staff is generally not competent to feed baby chicks.  The shipper is to arrange adequate number of vent holes be opened.  As a guide, 6 side and 12 top vent holes should be opened when the temperature is 15 degrees C, as the temperature approaches 21degrees C, all vent holes should be opened.  When chicks are to be carried in quantity, care should be taken that there is adequate air circulation throughout the stack and the boxes are secured in a manner, which will prevent them from toppling during flight.


REV Page

: :

0 2.5-14

8.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Fish  The inner bag shall be filled with water to approximately 1/3 of its capacity. The remaining 2/3 of the container is to be filled with pure oxygen.  The density of fish and the temperature of water directly affect the condition of fish.  The shipper shall provide adequate insulation with each unit so that the temperature of the water will be stabilised at 20 degree C for at least 48 hours.


REV Page

: :

0 2.5-15

9.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Dolphin 

 


Critical areas of the body, e.g. under flippers, dorsal fin, tail fluke and head shall be thoroughly covered with lanolin/petroleum jelly compound ointment, zinc oxide to protect against over-heating by retaining moisture. Padded restraining belts should be firmly but not forcibly fastened over the animal to prevent violent jumps. General Care and Loading An attendant is required who must have access to the animal(s) at all times. No attendant shall be in care of more than 4 animals. Attendant shall have mechanical hand sprayer available. Water shall not be sprayed over the head of the animal nor near the breathing hole.

REV Page

: :

0 2.5-16

2.5.5 A.

B.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Human Remains Procedure Human remain (except cremated) must be contained in a hermetically sealed inner coffin of lead or zinc inside a wooden coffin. The wooden coffin may be protected from damage by outer packing and covered by canvas or tarpaulin so that the nature of its contents is not apparent. Cremated remains must be shipped in funeral urns, which are efficiently cushioned by suitable packaging, against breakage Handling Coffins Carriage of human remains in coffins is subject to the following conditions:1. Non-cremated human remains shall not be loaded in the same hold as dogs and other sensitive animals. 2. Non-cremated human remains shall not be loaded in the same hold as food for human consumption (EAT), when such food is not packed hermetically. 3. The pilot-in-command should be informed. 4. Station of destination and stations en-route should be advised of HUM, its position and weight. 5. Human remains should be loaded before passenger’s board, and offloaded after passenger’s disembarkation.

HUMAN REMAINS IN COFFINS (HUM)  Human Remains (HUM) in coffins may be on passenger or cargo aircraft  Bulk area – shall be loaded head end of the coffin towards the rear of the aircraft  In ULD aircraft, load coffins on pallets, always load coffins horizontally, head end of the coffin raised up slightly  Do Not load human Remains in coffins and in close proximity to food (EAT) for human or animal consumption  An ALI or appropriate supplementary information (SI) of the MVT and CPM shall be added to advise HUM onboard and location  the HUM Shall be added to the NOTOC as a special load  NO loading of items on top of HUM  AVI/PET should Not be loaded Within The same compartment as HUM HUMAN REMAIN IN URNS Loading and transport of cremated human remains in urns is permitted either as cargo, Checked baggage and cabin baggage Pending local departure station regulations a certificate of death issued by a competent Authority from country of departure may be required .cremated remains shall Be packed in a sealed outer box or case As cargo:  packed into an outer box marked valuable cargo  Use the special load code VAL  Do Not Use The Special Load Code Hum


REV Page

: :

0 2.5-17

2.5.6


EGYPTAIR AIRLINES

Loading


Commercial Sector

Perishables

A. Definition Perishable goods are those whose condition or suitability for original purpose may deteriorate if exposed to undue changes in temperature or humidity, or delay in carriage. B.

Acceptance Perishable cargo shall only be accepted for carriage when it is reasonably certain that it will reach its destination in good condition. 2. The shipper shall provide written instructions of the maximum acceptable duration of transportation and of any special handling required. These instructions shall be shown on the Air-waybill and the packages. 3. The IATA perishable label shall be attached to each package and where applicable the "THIS WAY UP" label. 1.

C. 1. 2.

3. 4.

5.

Procedure Perishable items shall be stowed that they are suitably accessible in case any handling is required at en-route and/or destination stations. Article refrigerated with wet ice and perishable cargo containing fluid or moisture which could leak onto the compartment floor shall be treated as wet cargo. Articles refrigerated with dry ice shall be handled in accordance with, handling dangerous goods, Dry Ice. Foodstuffs (EAT) not sealed in very tightly packed containers shall not be loaded in the same hold or ULD with poisons Class B (RPB) or (RHF) or with Live Animals (AVI), Human Remains (HUM) and Infectious Substances (RIS). Care should be taken when stacking perishable items so that the lower layers of the stack are not damaged by the weight of the upper layers.

D. Special Procedures The following categories of perishables require special handling:1. Hatching Eggs  Hatching eggs shall not be stowed in the proximity of dry ice. Hatching eggs shall be separated from radioactive materials categories II and III.  The temperature range of the compartment should remain between 10 C and 15 C during flight and not to exceed 27 C. 2. Flowers  Flowers shall be stowed so as to avoid direct contact with the compartment floor or walls.  Flowers should not be stowed in the same hold or ULD with fresh fruit and vegetables due to ethylene gas produced by vegetables which may deteriorate flowers. 3. Fresh Fruit And Vegetables  When fresh fruit and vegetables are loaded in quantities which require stacking in ULD’S, care should be taken to ensure that airspace is possible between packages. This is particularly important with fresh fruit and vegetables having high moisture content.  Owing to the minimum packing requirements care should be taken when Edition: 2 Date: 01/01/2011

REV Page

: :

0 2.5-18


EGYPTAIR AIRLINES

Loading


Commercial Sector

loading fresh fruit and vegetables with general cargo. 4. Fish And Sea Food  Fish shall be completely enclosed in watertight containers and handled as wet cargo.  Fresh fish temperature not to exceed 5 C (41F).  Frozen fish temperature not to exceed 12 C (10F). This will require use of refrigerated / temperature controlled container. 5. Vaccines And Medical Supplies  Short life radioactive isotopes shall be handled with extreme urgency and in accordance with (dangerous goods manual) DGR  Live human organs/blood (LHO) and life saving drugs shall be handled with extreme urgency.  Live human organs/blood (LHO) may be loaded in the same hold with radioactive materials. Categories II and III (yellow label- RRY) provided that (LHO) shall be separated the same distance as applicable to persons in accordance with the IATA dangerous goods regulations. Live human organs/blood (LHO) should be adequately separated from human remains in coffins (HUM). E. Handling In Delay Situations Delays in the carriage of perishable cargo should be kept to a minimum. In the event of a delay to a flight carrying such cargo, one of the following courses of action should be considered, the choice depending on such factors as length of delay and availability of facilities, equipment and alternative flights:1. Provision of air-conditioning to the aircraft if the perishable cargo would benefit from such action; 2. Transferring the perishable cargo to a warehouse with adequate facilities such as air-conditioning or cold store; 3. Offloading the cargo and re-booking on anther flight; at the destination the shipper and consignee shall be kept informed. Additionally, in the event of a change of flight/routing any onward carriers holding space for the cargo shall also be kept informed. Monitoring temperature control and refilling carbon dioxide, should be (dray ice supply), in case refrigerated/temperature control containers are used.


REV Page

: :

0 2.5-19

2.5.7


EGYPTAIR AIRLINES

Loading


Commercial Sector

Dangerous Goods

A.

Definitions Dangerous goods are articles or substances, which are capable of causing a significant risk to health, safety or to property when, transported by air. Basis of Dangerous goods Regulations: The UN Committee of Experts developed recommended procedures for the transport of all types of dangerous goods except radioactive materials. These procedures, applicable to all modes of transport, are published in the Recommendations of the committee of experts on the transport of dangerous goods. The International Atomic Energy Agency developed recommended procedures for the safe transport of radioactive materials. These procedures are published in safety series regulations for the safe transport of Radioactive Material. The international Civil Aviation Organization ICAO has used these recommendations as the basis for developing the regulations, the safe transport of dangerous goods by air. The ICAO regulations are codified in Annex 18 to the Convention of International Civil Aviation and in its Technical instructions for the safe transport of Dangerous Goods by air. The IATA dangerous Goods Regulations, contain all of the requirements of the Technical instructions, IATA has included additional requirements, which are more restrictive than the Technical Instructions and reflect industry standard practices or operational considerations. B. Handling A. When a commodity is offered for carriage by air, it must be declared by its proper shipping name, trade names should be avoided. B. Before any restricted article is accepted the shipper or his authorised agent must certify that consignment is in proper condition for carriage by air according to the current edition of the IATA dangerous goods regulations and all applicable carrier and governmental regulations. C. Procedures A. Dangerous goods can be carried safely, provided they have been prepared for shipment in strict compliance with the detailed requirements of current IATA dangerous goods regulations which include: Limitation of the net quantity per package;  Adherence to the very strict packing notes;  Provisions of specific markings and labels on the outside of the package;  Availability of specific documentation;  Stowing in certain parts of the aircraft for some dangerous goods;  Prohibition of some of the restricted articles from carriage on passenger aircraft. B. Prior to placing in an aircraft the outer packaging of dangerous goods should be inspected to determine that it has no holes, leakage or other indication that the integrity of the package has been compromised, and for radioactive material, that the package seal has not been found to be broken. Under no circumstances shall dangerous goods be loaded into an aircraft whenever damage is noticed or suspected. C. Packages with special handling instructions (labels or imprints) i.e. “THIS SIDE UP" or arrows to indicate the proper oriental of the package ...etc... Must be handled in accordance with such markings and secured in manner, which will Edition: 2 Date: 01/01/2011

REV Page

: :

0 2.5-20

D.


EGYPTAIR AIRLINES

Loading


Commercial Sector

prevent any movement. A package containing liquid hazardous materials must be stored/loaded and secured with closures up. The pilot-in-command shall be notified.

Notification To Captain (NOTOC) Completion 1. Station of loading 2. Flight number 3. Date 4. Aircraft registration 5. Prepared by 6. Station of unloading 7. Air waybill number 8. proper shipping names - The full name as per shipper’s declaration 9. Class or division 10. UN or ID number 11. Subsidiary risk 12. Number of packages 13. Net quantity or transport index per package 14. Radioactive category 15. Packing group 16. Code 17. CAO (cargo aircraft only) 18. Loading position (inter the loading position, the ULD identification 19. Other special loads 20. Loading supervisor signature 21. Captain’s signature 22. Other information Captains must be notified of any load of a potentially hazardous nature.


REV Page

: :

0 2.5-21



EGYPTAIR AIRLINES

Loading


Commercial Sector

REV Page

: :

0 2.5-22


EGYPTAIR AIRLINES

Loading


Commercial Sector

D.

Responsibility 1. Station Managers are responsible for the load carried in the aircraft and consequently has to execute the final check on the condition of the shipment and its packing in co-operation with the Freight Section especially for last minute or transfer shipments. 2. Station Managers are entitled to investigate all shipments, the contents and/or packing that may raise some doubt. 3. Delays must be avoided, but Station Managers are permitted to retain some shipments for forwarding on first available flight.

E.

Packing Requirements 1. Articles shall be packed only in containers of good quality which are closed and of such construction as to prevent leakage of the contents caused by changes in temperature, humidity, and altitude during transportation. 2. Containers and closures in contact with the article shall be resistant to it and shall not incorporate materials which may react dangerously or form hazardous compounds, or lead to weakening of the containers. 3. Containers of liquids must not be entirely filled. Sufficient interior space must be left to prevent leakage of contents or distortion of containers from increase of temperature during transportation. 4. Containers, which are breakable, such as earthenware glass, plastic, hand rubber must be packed in strong outside containers suitable cushioned to prevent breakage and leakage. 5. Outside containers, must not contain interior containers of different articles which, when mixed, would be liable to cause dangerous evolution of heat or gas or produce corrosive materials. 6. Inside containers shall be packed or secured so as to prevent movement within the outside containers and package.

F.

Special Procedures The following categories require special handling: 1. Radioactive Materials Radioactive materials are divided into 3 categories: A. Category I (White label) There are no restrictions for loading of radioactive material Category One (White Label). Such articles exhibit a radiation level so low to be negligible. No transport index is shown. B. Categories II and III (Yellow label):

 

 Edition: 2 Date: 01/01/2011

These are materials with a measurable radiation level outside of the packages. For handling purposes this is expressed in transport indexes. The transport indexes for each package will be shown on the Yellow Label affixed to that package. Radioactive materials categories II and III(RRY) shall not be loaded in the same hold as undeveloped photographic film (FIL), unless the separation distances stated in the IATA dangerous goods regulations are complied with. To ensure maximum separation distances from passenger /crew, REV Page

: :

0 2.5-23




EGYPTAIR AIRLINES

Loading


Commercial Sector

packages containing radioactive materials when loaded in lower deck compartments / ULD’S shall always be stowed on the floor of the compartment/ ULD. It must be ensured that other load placed on top of (RRY) can cause no damage. Radioactive materials shall be restrained so that they cannot move under any circumstances during flight.

2.

Dry Ice The following loading regulations shall be applied when carrying dry ice for use as a refrigerant or as cargo ( ICE ).  On board an aircraft, insulating material against direct contact with the dry ice or its packaging shall protect the structure of compartments or unit load devices.  Transit stations and the station of destination shall ensure that time is allowed to permit adequate ventilation before staff enters the compartment to avoid suffocation by carbon dioxide gas.  Dry ice shall not be loaded together with live animals in the same hold.

3.

Corrosives When loading dangerous goods of different classes, in the same compartment or ULD, corrosive materials shall not be stored on an aircraft next to, or in a position that will allow contact with a package of flammable solids, oxidizing materials, organic peroxides or poisons. When loaded into the same compartment or ULD, RCM on one hand and RFS, ROX, ROP, RPB on the other hand, shall be either separately tied down or physically separated by other loads, in order to ensure that they cannot come into contact under circumstances encountered in flight.

4.

Poisons Packages having a poison (RPB) label shall, in no circumstances be loaded in the same hold as live animals, foodstuffs, feeds or any edible material intended for consumption by humans or animals.

5.

Magnetic Articles Though magnetic articles are not restricted, they are subject to special stowage regulations, as they may affect aircraft instruments. They must be kept away from aircraft compass detector unit. NOTE:CARGO AIRCRAFT ONLY Package of dangerous goods labelled "Cargo aircraft only" must only be loaded on cargo aircraft compartments accessible during flight or in accessible pallet position in the main deck.


REV Page

: :

0 2.5-24

G.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Handling In Case Of Damage/Spillage 1. In case of damaged shipments containing poisonous articles all persons who have been involved in loading / unloading activities must be informed immediately because of the dangers concerning health. The Station Managers and Cargo Departments of all on-line stations and down-line stations shall be informed by Teletype message accordingly. 2. In case of damage to shipments containing radioactive material all (categories) personnel shall stay away to a minimum of 25 meters from the package to avoid exposure to radiation or contamination. The competent authority shall be notified. 3. If package containing restricted articles is found to be leaking it shall be excluded from onward transportation. Packages of the same shipment shall be inspected for similar defects and offloaded if necessary.


REV Page

: :

1 2.5-25


EGYPTAIR AIRLINES

Loading


Commercial Sector

Dangerous Goods Label


REV Page

: :

1 2.5-26



EGYPTAIR AIRLINES

Loading


Commercial Sector

REV Page

: :

1 2.5-27

2.5.8


EGYPTAIR AIRLINES

Loading


Commercial Sector

Valuable Cargo

1. Definition Valuable cargo means a consignment, which contains one or more of the articles, which have a great value. It is necessary that special handling procedure will be followed for handling valuable cargo to ensure the maintaining high standard of security during all phases of transportation by air. 2.

Handling  Any article having declared value for carriage of US 1000 $ (or equivalent) or more, per gross Kilogram.  Gold bullion (including refined and unrefined gold in ingot form). Core bullion, gold specie and gold only in the form of grain, sheet, foil, powder, sponge, wire, rod, tube, circles, mouldings or castings platinum metals, (palladium/ iridium/ ruthenium/osmium / rhodium) and platinum alloys in the form of grain, sponge, bar, ingot, sheet, rod, wire gauze, tube and strip. (Excluding those radioactive isotopes of the above metals and alloys which are subject to dangerous goods labelling requirements).  Legal Bank Notes, Travellers Check's, securities, shares, share coupons and stamps (excluding mint).  Diamonds (including diamonds for industrial use), rubies, emeralds, sapphires, opals and real pearls (including cultured pearls).  Jewellery consisting of diamonds, rubies, emeralds, sapphires, opals and real pearls ( including cultured pearls).  In addition the following items should be regarded as valuable cargo and be handled as such: A. Goods for which no value is declared but is obvious that the shipment needs security handling. B. Blank airline documents, e.g. MCO’s, AWB'S, etc. shipped to airline offices/stations or/general sales agents. C. Diplomatic bags (when declared as valuable). D. Narcotics (drugs such as opium and derivatives) etc., if required.

3.

Responsibility A. While the aircraft is on the ground, responsibility for valuable cargo will rest with the ground staff of the handling agent for all flight operating through stations where the handling is executed by an appointed agent. B. The appointed flight crew member will bear responsibility for all valuable cargo on board when landing at unscheduled stations where the carrier has no appointed handling agent, until the moment that cargo has been accepted in good order by a handling agent especially nominated. C. Whenever dimensions of items permit, shipments of valuable cargo shall be stowed into specially designed valuable cargo pouches. D. Several shipments of valuable cargo may be packed together in the valuable cargo pouch if consigned via the same routing from the same airport of loading to the same airport of unloading. E. Each valuable cargo pouch shall have a label attached showing airport of unloading and Airway-bill number(s) of shipments contained in the pouch. F. The pouch shall be capable of being locked / sealed.


REV Page

: :

0 2.5-28

4.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Procedures 1. The detailed procedures for safeguarding valuable cargo shipments during transportation from the cargo terminal to the aircraft, also prior to and during loading, shall be agreed and arranged locally between those responsible for the cargo handling and for the ramp handling. 2. As regarding the ramp and aircraft handling, the following principles shall apply:A. The station manager shall be informed in advance when valuable cargo is to be loaded. B. The station of loading shall give notice to the captain, to the station of unloading, and to transit stations regarding all shipments of valuable cargo. C. To prevent valuable cargo consignments being immediately accessible to persons not concerned with the handling of such consignments, the following stowage precautions must be taken when the security locker is not used: On multi-sector routes valuable cargo should be Stowed behind cargo, this is due to be offloaded at the same destination.  Valuable cargo should not normally be loaded amongst passengers accompanied baggage.  Valuable cargo should not be stowed in cabin holds accessible to passengers  The sending and receiving of messages should be confined to only those persons directly involved. 3. An authorized person shall always accompany such consignments to the aircraft. 4. In the event of any item of valuable cargo showing signs of being tampered with or missing, it should immediately be considered as having been pilfered or stolen, and immediate action is to be taken to trace, locate and report the state of the consignment. The senior member of the handling agent may only advise the public authorities with the fact on duty after consultation with the representative of the carrier, in order that appropriate action can be taken. 5. Detailed procedures for the safeguarding of valuable cargo during unloading of the aircraft and delivery to the cargo terminal should be agreed and arranged locally between those responsible for the ramp handling and for the cargo handling. 6. The seals of the valuable cargo pouches should be checked prior to unloading by the authorized ramp handling staff and any irregularities should be noted. 7. The seals of the valuable cargo pouches must only be removed in the cargo office or customs premises by authorized staff.


REV Page

: :

0 2.5-29

2.5.9


EGYPTAIR AIRLINES

Loading


Commercial Sector

Loading of Big Overhang Items

1. Definition It is an item loaded on two or more pallets or which, due to its size or weight, requires special handling/equipment for loading and off-loading. 2. HANDLING Utmost care should be taken when loading/unloading OHG and or /oversize big in order to avoid injury to persons and damage to aircraft, equipments and load. Handling Automobiles A. Fuel tanks shall be empty, except diesel engine automobiles. B. Batteries can remain installed provided they are securely fastened in an upright position. C. Adequate shoring shall be provided to prevent bowing of the pallet. D. Care should be taken not to damage paint work. E. The automobile shall be properly secured on the pallet during ground transportation. F. The hand brake shall be set during ground / air transportation. G. The keys shall remain in the automobiles. Procedures A. Shipper’s declarations for dangerous goods are required for the carriage of automobiles by air. The carriage of liquefied petroleum gas (LPG) powered vehicles by air are permitted on cargo aircraft only and in accordance with dangerous goods regulations. B. As far as dimensions permit, automobiles shall be pre-loaded on a pallet. C. In order to ensure a sufficient distance to the slanting compartment walls on the lower deck, the automobile may have to be raised above the pallet surface. The automobiles may be loaded in the aircraft either longitudinally or laterally. D. Only structural parts of the vehicle shall be used for tie down. The use of tie down to moving parts, such as steering rods, suspension or wheels, etc., shall be avoided. E. No straps shall surround the automobile, as they could damage the paintwork. F. One of the standard methods consists of passing straps under the doors of the automobile, over the vehicles floor (at least two straps). G. Additionally, the wheels of the vehicle should be choked by at least 2 chocks preventing movement forward and backward. H. When towing eyes are provided on automobiles, they may be used for lashing. I. If there is any doubt about which points on the automobile to use for tiedown, the matter should be referred to the shipper manufacturer.


REV Page

: :

0 2.5-30


EGYPTAIR AIRLINES

Loading


Commercial Sector

CARGO COMPARTMENT VENTILATION AND TEMPERATURE CONTROL A/C TYPE A320-231 A320-232 A321-231

AB340200

B735

B777-200

B737-800

A300B4203 A300622R

ERJ170LR

A330-243

A330-300

B777-300

FWD

AFT

BULK

*No ventilation *No heating

* Ventilation *Heating controlled from cockpit. (Selection between 5c&26c). Note: - bulk cargo compartment has a separate door.

* Ventilation *Heated by hot air mixed with inlet cabin air temperature controlled (selection between 5c&25c).

*No ventilation *No temperature control.

Fwd and aft cargo compartment are: *Heated only by air from passenger cabin flowing between compartment insulation and lining. *no temperatura control. *No temperature monitoring and *No ventilation control. *Heating is controlled by *Heating is done by recirculation switches in cockpit. air from passenger cabin only. Two heating levels (lo 40f = (4.4c) and hi 65f = (18.c)

*Ventilation * Heated by an electrical fan heater. The temperature demand is selected from the cockpit.

*Heating is controlled by switches in cockpit. Two heating levels (lo 40f = (4.4c) and hi 65f = (18.c) * Ventilation with hi-level setting only.

Fwd and aft cargo compartment are: *Heated only by air from passenger cabin flowing between compartment insulation and lining. *No temperature control. *No temperatura control. *Air from passenger cabin only. (can not be used for live animals) The upper deck cargo compartment: *Ventilated *Temperature controlled any animals can be carried.

*Ventilated *Temperature controlled

Fwd and aft cargo compartment are: *Heated only by air from passenger cabin flowing between compartment insulation and lining. *No temperature control. * Ventilation *Heated by hot air mixed with inlet cabin air temperature controlled (selection between 5c&25c).



* Ventilation *Heated by hot air mixed with inlet cabin air temperature controlled (selection between 5c&25c).



An air conditioning system is installed that can provide an environment suitable for the transport of perishable, live or other temperature-sensitive cargo.

The heating system has two heating levels (Low/High).

The heating system for the bulk cargo compartment has two heating levels (Low/High).


REV Page

: :

1 2.5-31


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

1 2.5-32


EGYPTAIR AIRLINES

Loading


2.6

Loading and Unloading

2.6.1

General

Commercial Sector

1.

Special care is required for loading and unloading of cargo compartments and other spaces used for loading (Passenger cabin). The relatively light built floors, walls and ceilings are easily exposed to damage by careless and improper loading and unloading. It is therefore, important that loading and unloading takes place by using proper loading equipments to avoid damage to aircraft doors, compartment walls and floor. 2. Load accepted for transportation by EGYPTAIR must be handled with utmost care. EGYPTAIR is liable to compensation for damage caused by improper handling. 3. Repeated training and supervisions of the loading staff is essential to maintain a high standard. 4. Loading is only permitted in cargo compartment, cabin Loading on seats is prohibited, on EGYPTAIR aircraft. 5. Loading in toilets, in the lounge or in the cockpit is prohibited. 6. Only clean and odourless load may be stowed in cabin level compartments separated from the passenger cabin or the cockpit by a wall or door (e.g. combi, cargo aircraft). 7. If cabin loading is required it must be completed first in order not to interfere with cabin cleaning and passenger boarding. 8. Heavy tools must not be used directly on the compartment or cabin floor, when the use of such equipment is required; spreaders must protect the floor. 9. Cables and other installations on walls or ceilings must be kept free of load in order to avoid damage. 10. Specially marked places, which must be accessible for safety reasons, must be observed. 11. Loading is only considered completed when the compartment nets secure the load or lashing and the cargo compartments doors have been locked.


REV Page

: :

0 2.6-1

2.6.2 1.

2.

3. 4. 5.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Positioning of On-load Baggage, cargo and mail must be positioned to the aircraft in due time to ensure scheduled departure. Therefore, adequate deadline must be agreed between the station and the freight section. Due consideration must be given to special load in order to ensure special handling and availability of loading. Cargo may be stowed in separate compartments order to enable a quick unloading at destination. All on-load must be positioned on the apron sorted for the various destinations; special goods must be separated. In case of rain or snow, the load must be protected. Loading aids and equipment as well as sufficient loading staff must be available.


REV Page

: :

0 2.6-2

2.6.3 1.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Stowing Regulation General A. For economical reasons the comparatively small space available must be utilised to the highest possible extent by tight stowing. B. The load should be distributed evenly across the compartment. The centre of gravity of all items loaded should be at the centre of the compartment. C. As principle the on-load shall be stowed in the following sequence: Cargo Mail Baggage D. All loads for one point of unloading should be stowed together in the same compartment or net section.

Exceptions 1. 2.

3. 2.

3.

4.

The load of single sector flights may be stowed in separate compartments in order to enable a quick unloading at destination. On multi-sector flights, deviation from the above mentioned sequence may become necessary in order to avoid unloading or re-loading at transit stations. Special loads must be stowed in accordance with T.F.M. 02.05

Baggage 1. Shall be easily accessible at destination. 2. Must never be blocked by other load. 3. With two diagonal red lines on the baggage tag will be loaded last. It will be stowed into the same compartment or net-section together with the other baggage for the same destination. In case at transit stations additional onload is stowed into the same compartment or net-section, such baggage must, if necessary, be removed and loaded again. Mail Mail is high priority traffic and should always reach its destination as soon as possible. Mailbags should be safeguarded and protected against weather conditions during loading and unloading. Mailbags may easily be stowed into gaps between other loads for the same destination. Mail should, whenever possible, be loaded directly against the compartment walls or ceiling. Cargo A. The sign on labels and/or palling such as “THIS SIDE UP” (arrow) “FRAGILE” etc. must be strictly adhered to during loading in order avoid damage to the load and the aircraft. B. Cargo label side of each package must be kept in front as to facilitate on loading en-route. C. Heavy items must only be loaded on the compartment floor, they must not be stowed on top of other load. D. Heavy loads or perishable cargo must not be accepted on stand-by basis.


REV Page

: :

0 2.6-3

2.6.4


EGYPTAIR AIRLINES

Loading


Commercial Sector

Floor Loading Limitations

A.

General 1. The cargo compartments of EGYPTAIR aircraft are designed for transporting of passenger’s baggage, mail and cargo. 2. The bearing capacity of the floors in the cargo compartments and the cabin is limited by constructions. Due regards must be given to:a. The maximum area load of the floor, i.e. the maximum permissible weight per square meter (M2). b. The maximum compartment load. 3. For loading of heavy items, the floor must be protected from overloading in case the maximum allowable area load is exceeded. Supporting equipment must be used in order to distribute the weight of the load over a larger floor area within the compartments.

B.

Floor Contact Area 1. The floor contact area is the area of an item, which is actually in contact with the floor. The floor contact area is calculated by multiplying the length with the width of the item in question Floor contact area length X width (See Figure 1 ) . When beams form the floor contact area the floor contact area, of each individual beam will be calculated and added. The result is the total contact area. Floor contact area length X width of beam a + length width of beam b. (See Figure 2) Figure 1 The complete bottom area of an item

W

L

Figure 2 The outstanding beams of an item

A L

. C.

B CONTACT CONTACT AREA AREA

Actual Floor Loading The maximum permissible area load in KG per M2 is determined for each cargo


REV Page

: :

0 2.6-4


EGYPTAIR AIRLINES

Loading


Commercial Sector

compartment and must never be exceeded. The actual floor loading of an item per M2 will be calculated by dividing the weight of the items through the floor contact area:WT of the item (KG) Actual Floor Loading (KG/M2) = Floor contact area (M2) D.

Required Contact Area When it is evident from the calculation of the actual floor loading of an item that the maximum permissible floor loading capacity is exceeded, the contact area must be enlarged by a supporting spreaders. The required size of the supporting equipment is calculated by dividing the weight of the item by the maximum permissible area load . In this calculation the weight of the supporting equipment has yet been considered. To avoid different calculations, the required contact area will be increased by 10% to compensate the weight of spreaders. WT of the item (KG) Required Contact Area =

E.

+ 10% Maximum Permissible Area Load (KG)/ M2

Dimensions Of Supporting Spreaders The width of the required supporting spreaders must not be less than 15 cm, otherwise, the weight will be not spreaded completely. In order to avoid bending, the thickness of the spreaders must not be less than 3 cm. EGYPTAIR supporting spreaders must have following dimensions: 100 X 15 X 3 CM (area 1500 C M2) 150 X 15 X 3 CM (area 2250 C M2) 200 X 15 X 3 CM (area 3000 C M2) At least two supporting spreaders must be put side by side regardless the required contact area. Supporting spreaders may never be broken through for covering small areas, since the contact area cannot be exactly determined and an unnecessary waste of material will be resulted. A high pressure on the supporting spreaders by a comparatively small contact area of an item may bend the spreaders. To avoid this, two layers of spreaders must be used.


REV Page

: :

0 2.6-5


EGYPTAIR AIRLINES

Loading


Commercial Sector

Example Box weight 195 KGS dimensions 72 X 36 CM (length x width) Floor contact by two beams measuring 36 X 5 CM each. To be loaded into compartment No. 5, of a B777 bulk hold . Calculation of the floor contact area: 1st Beam 36 X 5 CM = 180 CM2 2nd Beam 36 X 5 CM = 180 CM2 Floor Contact Area

360 CM2

THE CALCULATION OF THE FLOOR LOADING Weight

( 195 KG ) =

0.541 KG/CM2

Floor Contact Area ( 360 C M2 ) 5410 KG/ M2 Actual Floor Loading

Or

Example The calculation of the required contact area Weight Max. Permissible Area Load 2670c M2 + 10% = 2937 CM2

( 195 KG ) = 2670C M2 ( 730 KG/ M2 ) Required contact area

Two supporting spreaders of the small standard size must be used in this case. Note:To calculate number of spreaders required divide the contact area by the area of spreader available.


REV Page

: :

0 2.6-6

2.6.5 A.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Securing Of Load General 1. Load stowed on board an aircraft must be secured in such a way that:  It cannot move, during flight, endangering the safety of the aircraft by shifting the centre of gravity.  The interior of the aircraft, cabin and cargo compartment cannot be damaged.  In case of an emergency loading, neither passengers nor crew can be injured. 2. During take-off/landing, the load on board an aircraft must be properly secured as it is exposed to various forces.  FORWARD FORCES Horizontal forces acting during emergency landings and stiff angles of descending.  BACKWARD FORCES Horizontal forces acting during take-off and high angles of climbing.  SIDEWARD FORCES Lateral forces acting during rough landing turbulence and close turns.  UPWARD FORCES Vertical forces acting during rough landing and down draughts in flight.

B. General Rules For Securing Of Load In order to withstand the above-mentioned forces under (b), load stowed in cargo compartment must be secured to meet the following "G" (GRAVITY) forces. FORWARD FORCES: - 1.5 G or (9.0 for Cabin Loading) BACKWARD FORCES: - 1.5 G SIDEWARD FORCES: - 1.5 G UPWARD FORCES: 3.0 G The breaking strength of lashing materials, used for securing the load must be taken into account. The breaking strength of lashing or tie-down fittings represents the maximum load, which an item of equipment (lashing or lashing point) can sustain without:  Loss in strength due to deformation under repeated application of load during normal flight condition.  Risk of breaking at 1G.

Note: Not applicable to large capacity aircraft. 1. Restraint can be achieved by filling the compartment, net sections, or ULD volumetrically. 2. Compartments, net sections and ULD’S which are filled up to three-quarters of their height are considered to be volumetrically full. 3. All individual items of load, which by their nature, shape or density may constitute a hazards load, shall be restrained. 4. Pieces weighing 150 KG or more, when bulk loaded in compartments or net sections, should always be tied down except that tie-down is not necessary on single sector flights when the compartment / net section is volumetrically full. 5. Pieces weighing 150 KG or more when packed in certified ULD’S should be Edition: 2 Date: 01/01/2011

REV Page

: :

0 2.6-7

C.


EGYPTAIR AIRLINES

Loading


Commercial Sector

individually tied-down except when the unit is volumetrically full. 6. All packages containing dangerous goods must be stowed in upright position, if so indicated, it must have a visible hazard label, and they should be restrained to prevent there shifting or any crushing, tipping or damage by other load. 7. Non-certified ULD’S shall not contain individual items in excess of 150 KG or items which by their nature, shape or density may constitute hazard. Lashing Materials 1. Tie-Down Material  The number of tie-down fittings required for a safe lashing is determined by the weight of the load and by the capacity of the tie-down equipment. The rated strength of tie-down fitting must never be exceeded.  The same tie-down fitting may be used for securing against different forces despite their directions, because the various forces do not act simultaneously.  Tie-down fittings must be distributed evenly over the length of the load to be secured. They should be installed prior to loading, to avoid difficulties later on.  Only tie-down fitting must be used for lashing straps and robes must never be attached to seats, door handles or other interior arrangements.  The removable tie-down fitting must be put back into the collecting bag after unloading. 2. Ropes

    

Ropes are considered as one-way material. A sufficient stock shall be kept available at stations. The lashing material must only be attached to the relevant devices and must be in perfect condition. The stress of ropes must never exceed the capacity of the tie-down fittings. Ropes shall be attached to the tie down fittings in such a way that may easily be loosened for unloading. Knotting of two ropes should be avoided, when knotting is indispensable


REV Page

: :

0 2.6-8

 



 


EGYPTAIR AIRLINES

Loading


Commercial Sector

the square knot must be used as this form of a knot strengthens it when forced. The overlapping rope ends must be long enough to withstand a sudden stress. Pure nylon ropes must not be used for lashing. The slippery service of such ropes does not allow safe connection to the tie-down rings. Nylon ropes with cotton or sisal threads may be used. The ropes or threads used for lashing of an item shall have the same tension to achieve an even bearing. Large quantities should be divided into groups and secured separately. Cloth or strong paper should cover sharp Edges of an item in order to avoid cutting of the ropes. Upon unloading, used ropes must not be cut. As far as it is in perfect condition it may be used again.

3. Net Securing of load against force can also be archived by means of lashing nets. Lashing nets must be spread evenly over load and must be fastened to the tiedown fittings by engaging the locks. Separation nets secure load within net sectors of B707 cargo compartment. For safety reasons the nets must be engaged to the relevant fittings after loading is finished. EXAMPLE OF A STANDARD LASHING Side-view

Top-view

Security rope


REV Page

: :

0 2.6-9

2.6.6 A.

B.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Unloading Policy Performance 1. Before arrival of the aircraft, activities required for unloading and loading should be planned carefully. 2. Personnel and equipment requirements must be available at tarmac positions on arrival of the aircraft. 3. Immediately after engines have stopped, the equipment will be placed into position under observance of the applicable safety regulations. Unloading shall be commenced in accordance with the loading instructions. a. Passenger’s baggage is unloaded first and dispatched to the arrival hall without delay. b. Cabin load, if any, will be unloaded as soon as passengers have disembarked. c. Mail and cargo will be unloaded and checked against loading documents (Cargo Manifest, AV7). It will be taken to the Mail & Cargo Offices. d. "Special Loads" such as heavy items, dangerous goods live animals, human remains etc. from preceding stations as advised in the Load Message, must receive special attention. e. The contents of the net for the small items must be checked for shipments to be unloaded. f. Ballast carried on board will be unloaded completely at every station, even if it might be needed wholly or partly on the next sector. g. In the course of unloading heavy items, heavy tools must not be used directly on the compartment or cabin floor. When the use of such equipment is required, the floor must be protected. h. After unloading of heavy goods the respective compartment must be inspected for any possible damage. Used Lashing Material / Special Equipments 1. Lashing material (tie-down rings, lashing ropes or web-locker) no longer required, must be collected and taken into custody. Tie-down rings must be removed from their positions and replaced into the bag designed for storage on board. 2. Upon unloading, used ropes must not be cut, as far as it is still in perfect condition, it may be used again. 3. EQUIPMENTS used for floor protection of cargo compartments (Spreaders, etc.) must, when marked accordingly be returned to station of origin. Material known as special equipment must be returned to the central store for loading and lashing material. In case such material is used on another flight. Cairo must be notified by Teletype message.


REV Page

: :

0 2.6-10

2.6.7 A.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Offloading Procedures General 1. When offloading, for any reason, is unavoidable, station manager must consider the circumstances, authorize the quantity and type of load to be displaced, and ensure that the following rules and procedures are carried out. This applies to both departure and transit stations. 2. In no circumstances may the following be offloaded: 1. Unaccompanied minors. 2. AOG stores. 3. Flight spares. 4. ARAB REPUBLIC OF EGYPT diplomatic bags. 5. Human Remains.

B.

Transit Stations Whenever offloading of through load is involved, joining load must be restricted to an absolute minimum and stations must use their discretion in applying the order of offloading set out below. They will signal space control advising. Reason for offloading. 1. Details of offloading (passenger by name, class, destination, dead load by category weight, destination) with expected dispatch details. 2. Actual dispatch details, if necessary progressively as the load is cleared. C. Order Of Offloading As a general guide the correct order of offloading, on the principle of short sector traffic first, is detailed below. Station managers should use their discretion as to the actual items offloaded, in order to safeguard sales requirements, shown in the order of offloading (lowest priority to be offloaded first).

Load Categories / Priority List Load Categories Load sheet Loading / LDM Instruction Report O (other) O C Cargo C B Baggage BF / BC BF / BC BT BY O (other) O C Cargo / C FRE C C M Mail / M POS C Cargo / C FRE C N


IMP code

Description

Loading Priority

SPB AOG

Crew Baggage Aircraft on Ground VIP Baggage First / Business Class Baggage Quick (and/or )Transfer Baggage Economy Class Baggage Expedite (Rush) Baggage VIP Shipment Live Animal Express Cargo

1 2 3 4 5 6 7 8 9 10

Mail

11

General Cargo

12

Service Cargo No-fit

13 14

EXP VIP AVI XPS

REV Page

: :

0 2.6-11

D.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Procedures when excess baggage is offloaded. 1. It is not usually practicable for transit stations to off-load the through passengers’ excess baggage. In any case, all the circumstances should be considered carefully before offloading baggage, having regard to possible costume difficulties on departure or at destination, whether or not the passenger has onward connection from destination before the baggage can reach him, etc.... In CAIRO, it may take 3 or 4 hours at the airport for a passenger to obtain baggage, which arrives on a later flight. 2. Normally, the offloading of baggage should be done when the passenger checks in, so that he can decide which bag to leave behind. If done after check-in, the passenger must be advised, and the destination station must be advised by signal. In addition, a note must be made on, or attached to, the destination copies of the passenger manifest. 3. Bags should be re-forwarded under EXPEDITE Tags on EGYPTAIR flights or, if necessary, under AWB (one per passenger) by other carriers if there is time on check-in, the passenger is offered unaccompanied baggage facilities. The flight No. Must be advised to destination by signal. In all cases the free baggage allowance must go with the passenger.

OFFLOAD ORDER When for any reason, off-loading becomes necessary, the following order of off-loading will apply:-

No. 1

Empty ULD equipment

2

Company mail

3

General cargo (other airlines non-booked shipments)

4

General cargo (non-booked shipments)

5

Mail

6

General cargo (other airlines booked shipments

7

Perishable cargo

8

Specialized cargo (ex.VAL, AVI….)

9

Checked baggage


REV Page

: :

1 2.6-12


EGYPTAIR AIRLINES

Loading


Commercial Sector

2.6.8 Local Standards for Loading Priority Baggage Baggage Loading A.

Baggage Make-Up 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.

B.

Baggage is sorted out into container and carts according to distribution. Passenger /Baggage Reconciliation System (BRS) is applied on all flights. Damaged, unlocked bags are returned to check – in counter immediately. Passenger’s name/address labels are affixed to bags. Light weight baggage is always loaded on top of heavy pieces. Fragile baggage is handled according to instructions on label e.g. this side up or Fragile etc… Old ULD tags are reserved and new ones are inserted. Baggage carts are not overloaded. ULD maximum capacity is not exceeded. Tractor drivers are directed to deliver baggage to assigned A/C Baggage make-up area is regularly checked & access is controlled.

Priority Baggage 1. Priority Tagged Baggage The check-in personnel is responsible to mark the F & C class and Star Alliance GOLD baggage with the tag “PRIORITY” according to the regulations of the Passenger Services.

2.

Loading of PRIORITY tagged Baggage on Non ULD Aircraft

On flights with non-ULD aircraft the PRIORITY tagged baggage - if it is not transfer baggage must be separated from other baggage. In the load message the net sector must be shown under SI with the load category code BF

3. Loading of PRIORITY tagged Baggage on ULD Aircraft Small Quantities Small quantities of "PRIORITY" Baggage (up to 20 pieces) - if it is not transfer baggage must be loaded into bulk compartment 5. In the messages about load on board the net sector with the "PRIORITY" baggage must be shown with the Load category code BF.

Larger Quantities Larger quantities of "PRIORITY" baggage must be loaded into a separate container for each destination. The container must be marked with the ULD tag "PRIORITY Baggage. The container must be loaded In the door area on the last sector before the station of unloading. The loading position of the "PRIORITY" baggage must be shown in the Container and Pallet distribution message (CPM) with the load category code BF. Priority baggage to be delivered at the unloading station of the first class container is also allowed in this container, if necessary for capacity reasons. Non-priority baggage, transfer baggage cargo or mail must never be loaded into the first class container

C.

“PRIORITY” Transfer Baggage If a quick transfer baggage container is loaded, the "PRIORITY" transfer baggage must always be loaded into this container. Example "PRIORITY baggage checked-through FRA /CAI / DXB loading on sector FRA /CAI as Quick transfer Baggage, loading on sector CAI / DXB in the BF (first class) container.

a.

Quick Transfer Baggage Quick Transfer baggage is baggage to be transferred, and that is connecting 90 minutes or less after the scheduled arrival of the flight. Therefore it must be unloaded and transferred before other baggage on arrival to avoid misconnection or


REV Page

: :

1 2.6-13


EGYPTAIR AIRLINES

Loading


Commercial Sector

delay of the connecting flight. The check-in personnel is responsible to mark the Quick Transfer baggage according to the regulations of the Passenger Service Manual (PSM).

b.

Loading Of Quick Transfer Baggage on NON-ULD Aircraft On flights with non-ULD aircraft the Quick Transfer baggage must, be loaded close to the door so that it can be unloaded before any other load in the load massage the net sector must be shown under SI with the load category code BT

c.

Loading Of Quick Transfer Baggage on ULD Aircraft Quick Transfer baggage must always be loaded in one or several containers in the door area If more than one container is needed the containers with the Quick transfer baggage shall be loaded in pairs, whenever possible. On the container tag the field Quick Transfer must be marked. The loading position of the Quick Transfer baggage must be shown in the Container and Pellet distribution message (CPM) with the load category code BT. Containers with Quick Transfer baggage may be filled up with regular transfer baggage if necessary for capacity reasons, but for quick handling at the transfer station it should be tried to build up a pure Quick Transfer container whenever possible.

D.

Transfer Baggage 1. Non-ULD aircraft For all flights with non-ULD aircraft local and transfer baggage must be loaded into separate net sectors. In the load message the net sectors must be shown under SI with the load category code BT.

2.

ULD aircraft

For all flights transfer baggage must be loaded in separate containers. If more than one container is needed, the containers with the transfer baggage shall be loaded in pairs, whenever possible. On the container tag the field Transfer” must be marked. The loading position of the Transfer baggage must be shown in the Container and Pallet distribution message (CPM) with the load category code BT

E.

Crew Baggage Crew Baggage (operating or dead-heading) is always labelled with the Crew Baggage Label.

1.

Loading Of Crew Baggage on Non-ULD Aircraft

Crew baggage on non-ULD aircraft must always be loaded in the same net sector as the priority baggage, immediately after offloading it must be checked whether it is local crew baggage or it has to be transferred to another flight. Local crew baggage shall be delivered to baggage claim area without delay.

2.

Loading Of Crow Baggage On ULD Aircraft

Crew Baggage on ULD-aircraft shall always be loaded in red Baggage Container in the door area. Immediately after offloading, the Container must be delivered to the baggage claim area without delay.

Baggage Reconciliation System (B.R.S). B.R.S is applied on all flights.


REV Page

: :

1 2.6-14


EGYPTAIR AIRLINES

Loading


Commercial Sector

 Separation of radioactive material Total sum of transport indices 0.1 to 1.0 1.1 to 2.0 2.1 to 3.0 3.1 to 4.0 4.1 to 5.0 5.1 to 6.0 6.1 to 7.0 7.1 to 8.0 8.1 to 9.0 9.1 to 10.0 10.1 to 11.0 11.1 to 12.0 12.1 to 13.0 13.1 to 14.0 14.1 to 15.0 15.1 to 16.0 16.1 to 17.0 17.1 to 18.0 18.1 to 20.0 20.1 to 25.0 25.1 to 30.0 30.1 to 35.0 35.1 to 40.0 40.1 to 45.0 45.1 to 50.0


Minimum distance Meters Feet/inches 0.30 1`0″ 0.50 1`8″ 0.70 2`4″ 0.85 2`10″ 1.00 3`4″ 1.15 3`10″ 1.30 4`4″ 1.45 4`9″ 1.55 5`1″ 1.65 5`5″ 1.75 5`9″ 1.85 6`1″ 1.95 6`5″ 2.05 6`9″ 2.15 7`1″ 2.25 7`5″ 2.35 7`9″ 2.45 8`1″ 2.60 8`6″ 2.90 9`6″ 3.20 10`6″ 3.50 11`6″ 3.75 12`4″ 4.00 13`1″ 4.25 13`11″

REV Page

: :

1 2.6-15


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

1 2.6-16

2.7 A.

B.

C.

D.


EGYPTAIR AIRLINES

Loading


Commercial Sector

Damage to Aircraft Interior General Damage to the interior of our aircraft will badly influence: 1. The passenger’s opinion of our company's standard may change because rents scratches, stains, etc.... in the upholstery of seats and walls. 2. The safeguarding of baggage, cargo and mail, because bent and torn edges and covering of the holds will cause scratches, rents etc. ... in parcels loaded and unloaded later on. 3. Flight safety, because electric circuits etc.., that run underneath the covering may be affected. 4. Our financial situation due extra work hours and materials needed for the repair. 5. The schedule regularity, because the repairs take time that cannot always be available during the normal revisions. Possible Causes Of Damage 1. Carelessness of loading staff. 2. No plaids used to protect the upholstery when no cargo containers are available. 3. Stowage on or between seats of unsuitable cargo (parcels too big or too heavy, with sharp edges, etc....). 4. Using of iron hammers instead of the appropriate rubber hammers when chairs are removed. 5. Inattention during loading of pantry supplies (metal containers) via the cabin. 6. Heavy pieces being pushed over the edge of a hatch or the floor of a hold when such piece should have been lifted or the covering should have been protected by means of spreaders. 7. Inadequate measures to prevent leakage of wet cargo. 8. Insufficient tie-down (during bumpy flights). Preventive Measures 1. Instruct loading staff how to handle in case as mentioned in 02. 2. Appoint somebody to keep an intensive check on the loading and unloading activities and to report immediately in any case of damage to EGYPTAIR Station Manager. If Damage Is Established Any damage to the aircraft or spilled liquids in the cargo compartments discovered during unloading must be immediately reported to Station Manager or Pilot on Command.


REV Page

: :

0 2.7-1


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.7-2

2.8


EGYPTAIR AIRLINES

Loading


Commercial Sector

Cabin Loading

General Loading of passengers, checked baggage, or mail in the cabin of EGYPTAIR passenger aircraft is not allowed except in urgent and extra-ordinary cases when agreed to between the Captain and the Station Manager. If such kind of loading to be performed the following conditions must be adhered to: 1. Emergency exits must be left clear. 2. Only small items should be put on the front seats only. 3. Seats should be protected against dirt and tear by using a seat cover before loading on a seat. 4. Each seat (to be loaded on) must not accommodate more than 75 Kgs; also each package of the loaded cargo must not exceed 75 Kgs. 5. Only odourless, dry load to be accommodated in the cabin. Restricted articles are not permitted in passenger cabin. 6. The load must be well restrained in such a way that it cannot move during the flight manoeuvre. 7. Load is to be stacked not higher than the lower edge of the window. 8. Cabin loading is preferably for single sector flights, but for multi-sector flights it should be from the point of origin to the point of last destination. 9. The load on seats must be covered with blankets to conceal it from view. 10. Courier baggage must be placed on the next seat to the courier or the same seat row, only if the aisle is in between. 11. Loading and unloading of the cabin may only be performed without passengers on board. 12. Prior to passenger boarding, the ramp agent on duty must check the entire cabin load for safe and clean performance, deficiencies must be rectified. 13. Whenever there is no EGYPTAIR representative, the captain should detain a crewmember to supervise the cabin loading and unloading: a. Are properly secured by a safety belt or restraint device having enough strength to eliminate the possibility of shifting under all normal anticipated flight and ground conditions; b. Are packaged or covered in a manner to avoid possible injury to passengers and cabin crew members; c. Do not impose any load on the seats that exceeds the load limitation for the seats; d. Do not restrict access to or use of any required emergency or regular exit, or aisle(s) in the cabin; e. Do not obscure any passenger’s view of the seat belt sign, no smoking sign or required exit sign.


REV Page

: :

0 2.8-1


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

0 2.8-2

2.9


EGYPTAIR AIRLINES

Loading


Commercial Sector

Transport of musical instruments in the passenger cabin

Transport of Cello The following provisions must be complied with to assure safety:  A cello is placed in a window seat so as not to be too visible for the passengers,  The cello is fastened with a passenger safety belt with an extension and additional ropes,  Its neck is oriented towards the floor and minimum distance are kept (15-5 cm) from the floor and 3.75 cm from the previous passenger seat which is reclined to its maximum.

Transport of double-bass  It is transported on three rows of bent seats, always window seats, in a horizontal position  For safety reasons, it must be tied at three points to the outer seat track.  It may be accepted on hold, if it is stored in it’s hard case. Fragile label may be attached.  Instruments must be presented at the check-in desk at least 60 minutes prior to the gate’s scheduled closing time. When on board, the instrument will be placed in a seat immediately in a window seat.


REV Page

: :

1 2.9-1


EGYPTAIR AIRLINES

Loading


Commercial Sector



REV Page

: :

1 2.9-2

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 3

Commercial Sector

Load Control Procedures


Part (C) Chapter 3



REV TOC

: :

1 1

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 3

Commercial Sector





REV TOC

: :

1 2

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 3

Commercial Sector



Table of Contents Chapter 3 Load Control Procedures 3.1 3.1.1 3.1.2 3.1.3 3.1.4 3.1.5 3.1.6 3.1.7 3.1.8 3.1.9 3.1.10 3.1.11 3.1.12 3.1.13 3.1.14 3.1.15 3.2 3.2.1 3.2.2 3.2.3 3.2.4 3.2.5 3.2.6 3.2.7 3.2.8 3.3 3.3.1 3.3.2 3.3.3 3.3.4 3.3.5 3.4 3.5 3.5.1 3.5.2 3.5.3


General Policy Weight Calculation Balance Calculation Loading Instruction Aircraft Release Load Priority List Manual Flight Preparation Computerized Flight Preparation Fuel Departure Procedures Electronic Data Process-EDP Transmission Of Loading Report Data To Load Planner Transmission Of Lmcs To The Flight Crew Methods Correct Load Sheet Data Coordination & Communication Procedures Planning Finalization Post Departure Messages Message Requirement (As Per Ahm560/565) For Outstations Managers: Security Shall Hold A Passenger Seat In The Following Locations: Examples Of Temperature Ranges For Live Animals Load Incompatibility Chart Load Control Certificate General Initial Requirements Renewal Requirements Load Control Checklist Loadsheet / LIR Inspection Checklist Standard Delay Codes Briefing Procedures Of Flight Deck And Cabin Crews General Definition Briefing To The Pilot In Command Briefing To The Cabin Chief

REV TOC

: :

3.1-1 3.1-1 3.1-1 3.1-1 3.1-1 3.1-1 3.1-2 3.1-2 3.1-2 3.1-3 3.1-3 3.1-5 3.1-5 3.1-6 3.1-6 3.1-7 3.2-1 3.2-2 3.2-4 3.2-5 3.2-5 3.2-6 3.2-7 3.2-9 3.2-11 3.3-1 3.3-1 3.3-1 3.3-1 3.3-3 3.3-4 3.4-1 3.5-1 3.5-1 3.5-1 3.5-1

1 3

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 3

Commercial Sector





REV TOC

: :

1 4

Traffic Manual

3.1

EGYPTAIR AIRLINES

Part C - Chapter 3

Commercial Sector



General

3.1.1

Policy

The company policies are defined as follows:  Safety always has first priority.  Priority sequence of economy, punctuality and passenger comfort depends on situation and impact of possible consequences.  Correct application of load control rules has priority over other station work, including punctuality.  Load control regulations published in this chapter apply to all stations.

3.1.2    

 

Weight calculation

Based on current aircraft weight data Required for every flight. Made either manually or by EDP system. Only to be done by qualified staff. The purpose is to ensure that: Structural and operational aircraft weight limits are not exceeded. The number of passengers accepted does not exceed maximum number specified for the respective cabin configuration or seat limitation.

3.1.3

Balance calculation

 Based on current aircraft balance data  Required for every flight for which a load sheet is issued.  Made either manually or by EDP system.  Only to be done by qualified staff. The purpose is to ensure that the aircraft is loaded and the passengers are seated in such a way that balance conditions are within prescribed limits.

3.1.4  

Loading instruction

Required for every flight for which a load sheet is issued by ground staff. Only to be made by qualified staff.

3.1.5

Aircraft release

Load control is completed and the aircraft is released for departure (i.e. released for moving away from the parking position) when the:  

Load sheet issued for that flight, has been checked and, if necessary, amended in accordance with the instructions in Last minute changes. Flight crew has accepted a copy of the load sheet issued for that flight and, if necessary, has been informed of any last minute changes


REV Page

: :

0 3.1-1

Traffic Manual

3.1.6

EGYPTAIR AIRLINES

Part C - Chapter 3

Commercial Sector



Load priority List

Load may have to be refused or offloaded, due to:  Lack of space (seat or volume).  Weight reasons.  Balance reasons.

3.1.7

Manual Flight Preparation

Assemble all data related to the expected passenger-cargo-mail traffic. If the flight is a transit flight, the controller is informed about the number of transit passengers and load through the incoming Load Message (LDM). Get the current aeroplane documents related to the specific type of aeroplane (weight form, balance form, loading instructions report form). Refer to the latest DOW publication issued by Operation Technical Researches, and find the Dry Operating Weight (DOW) and the relevant Dry Operating Index (DOI), for the specific type of aeroplane. This information may also be obtained from the Commander or from the incoming aeroplane documents for matching confirmation. Compute and forward to the Flight Dispatch or to the Commander the Estimated Zero Fuel Weight (EZFW), in order to calculate the required fuel, according to the Flight Plan. Prepare in writing and sign the loading/ off-loading plan for the Load Planner or Ramp Agent, through which the following is ensured:  Hold maxima are not exceeded.  The aeroplane’s balance is within the prescribed limits.  The International and Company instructions are being observed.  Proper handling of special loads.

3.1.8

Computerized flight preparation

Check that the flight is entered into the system and more specifically check the existing data for the flight, such as the type of aero plane, the destination station/stations, the passengers seating classification (c/class, economy class), the departure time and any other data necessary and requiring checking. Only then, allow the “opening” of the flight for check-in. Check whether the data for the estimated passenger-cargo-mail traffic has been entered into the system. If the flight is a transit flight, confirm the entering into the system of the transit passengers, the seats occupied by them and the cargo, according to the incoming Load Message (LDM). Enter the proper Dry Operating Weight (DOW) and the relevant Dry Operating Index (DOI). Forward to the Flight Dispatch or to the Commander the Estimated Zero Fuel Weight (EZFW), in order to calculate the required fuel, according to the Flight Plan. Prepare and print signed loading/ off-loading plan for the Load Planner or ramp agent, through which the following is ensured:  Hold maxima and balance limits are not exceeded by prior control through the system. Nevertheless the controller checks the data to ensure rational input.  The International and Company instructions are being observed.  Proper handling of special loads. Edition: 2 Date: 01/01/2011

REV Page

: :

0 3.1-2

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 3

Commercial Sector



If the flight is operated with a Wide Body aeroplane, whether balancing is conducted by manual or computer generated means, the Load Controller computes the Unit Load Device (ULD CONTAINERS- PALLETS) required for the loading of baggage and notifies the baggage handling service accordingly and cooperates with the Cargo Handling Department for the ULD required for the transport of its cargo. Issue and sign the General Declaration, which must include all flight data (Company, flight number, date, route, Commander’s name and crew members’ names whenever required) and forward it to the relevant State Authority, if required.

3.1.9

Fuel

Get information from the Flight Dispatch or from the Commander about the required fuel for the flight, namely the Take off Fuel (TOF), the Trip Fuel (TIF) and the Taxi Fuel (STF), as well as for the Regulated Take-Off Weight (RTOW).

3.1.10

Departure procedures

In the prescribed time and after the check-in procedures of departing passengers, the load controller issues manually or by computer generated means the aeroplane mass and balance documents (Load Sheet / Trim Sheet), which must include the following information:  The flight identification number and date.  The aeroplane registration and type.  The identity of the Commander and the total number of crew.  The Dry Operating Weight (DOW) and the corresponding Dry Operating Index (DOI).  The fuel (as referred to above).  The aeroplane’s maximum structural mass, namely the Maximum Zero Fuel Weight (MZFW), Maximum Take-Off Weight (MTOW or RTOW) and the Maximum Landing Weight (MLW).  The Maximum Allowed Weight (TOW) and Allowed Traffic Load (ATL) calculated for the individual flight.  The destination station/stations.  The components of load, namely the number of passengers (c/class and economy class), the number and mass of baggage, the mass of cargo-mail, spare parts, ballast and any other mass found in the aeroplane, whether it is in the cabin or the aeroplane holds.  The load distribution.  The actual Zero Fuel Weight (ZFW), Take-Off Weight (TOW) and Landing Weight (LΑW).  The applied Centre of Gravity positions (C.G), against the Mean Aerodynamic Chord (%MAC), for the aforementioned masses.  The identity of the person who prepared the document and this person’s signature.  The signed approval of the Commander for the input data.  Forward the aeroplane documents to the aeroplane, upon prior consultation with the Ramp Agent regarding the integrity of the input compared to the actual loading. Edition: 2 Date: 01/01/2011

REV Page

: :

0 3.1-3

Traffic Manual

      



    

   

 

EGYPTAIR AIRLINES

Part C - Chapter 3

Commercial Sector



In addition to the above, the person acting as load controller checks and certifies upon signature or printed name or code that: Correct dry operating weight and index are used according to aeroplane type, number of crew, cabin version and pantry code. Correct take off and trip fuel figures used, correspond with those on fuelling order or equivalent. Correct entry of traffic load data from incoming load message/ load sheet. Cross checking of the final load sheet against passenger close out data and Loading instruction/report. Actual loading positions of dangerous goods and other special load entered on the NOTOC. Whenever there are dangerous goods and special loads, the prescribed loading procedures and safety regulations have been followed in accordance with the Company and International standards as detailed in IATA DG regulations. The aforementioned has been communicated to the flight Commander via special documentation (Special Load Notification to Captain -NOTOC), thus defining the actual loading position. Total traffic load does not exceed allowed traffic load. Balance calculation is performed correctly and conditions of loaded aeroplane, including LMCs are within prescribed limits. The masses entered in the aeroplane documents are true and correct and are registered in cargo, mail etc declaration documents. The actual aeroplane mass, namely the Zero Fuel Weight (ZFW), Take-Off Weight (TOW), and Landing Weight (LAW), does not exceed the maximum allowed limits. The applied Centre of Gravity positions (C.G), are within the prescribed limits in every stage of the flight operation (CG Envelope), as established by the manufacturer and EGYPTAIR instructions. Whenever there is an aeroplane mass problem, the loading priorities have been followed as prescribed by the EGYPTAIR instructions. The load has been properly and safely distributed according to the EGYPTAIR instructions regarding quantity and quality. The loading instruction report (LIR) the Load Sheet and Trim Sheet are identical as regards to the masses, and this is confirmed with the Ramp Agent’s signature. The aeroplane mass and balance documents allow the flight Commander to confirm the accuracy of masses and load distribution in relation to the aeroplane type and tolerance. Any last minute change of load or loading procedure as soon as it was communicated activates the Last Minute Change procedures (LMC). The aeroplane documents are acceptable to the commander, his acceptance being indicated by countersignature or equivalent.


REV Page

: :

0 3.1-4

Traffic Manual

3.1.11

EGYPTAIR AIRLINES

Part C - Chapter 3

Commercial Sector



Electronic Data Process-EDP

Where mass and balance documentation is generated by a computerized mass and balance system, the Load Controller must verify the accuracy of the output data. The ground handling agent establishes a system to ensure that amendments of the EDP system manual at his / her possession are current and properly incorporated in the system and that the system is operating correctly on a continuous basis by verifying the output data at intervals not exceeding 6 months. The verification process is conducted by preparing documentation manually and compares it with the computerized documents. The local Departure Control System (DCS) supporting the computerized system is responsible for checking the accuracy of the data. The procedure is being checked periodically by Researches & Training Department. If a need for communication with the EDP author arises, please contact: [email protected] Tel: 002-02-22677240 Tel: 002-02-22677215

3.1.12

Transmission of loading report data to Load Planner

If direct comparison of the loading report and load sheet is not possible:  Loading report data can be transmitted to the Load Planner by radio or telephone.  Data can be transmitted by the responsible loading supervisor.  All transmissions must be made by the same person. The person responsible for the transmission, of the loading report data, must keep the Load Planner informed of:  Subsequent changes to data already transmitted.  Completion of the loading operations.  He must confirm, by signing the loading report, that all data (including Changes) have been transmitted to the Load Planner. The Load Planner must: 1. Read back all information received by radio or telephone, to confirm correctness of information. 2. Record all transmissions on paper to be able to clarify differences at any time before the final load sheet is transmitted. 3. Keep this record until departure of the flight. 4. Put the updated and signed loading report in the flight file, where it must remain.


REV Page

: :

0 3.1-5

Traffic Manual

3.1.13

EGYPTAIR AIRLINES

Part C - Chapter 3

Commercial Sector



Transmission of LMCs to the flight Crew Methods

Ground staff and/ or dispatcher is responsible for immediate reporting of last minute changes to the flight crew. Load sheet must be amended accordingly. NOTE: Make sure that the LMC weight tolerance has not been exceeded. Contents of transmission:      

Number of LMC passengers per class, specifying (+) or (-). Number of infants plus adult Total weight of LMC, specifying (+) or (-). Corrected balance conditions. Hold baggage, individual or cumulative weight that exceed normal allowances. Gate delivery items including individual or cumulative weight that exceed normal allowances  Other non-normal items that must be considered in the load control process Change of fuel figures Verbal communication is not allowed. New load sheet to be delivered to the flight crew.

3.1.14

Correct Load Sheet Data

The responsibility for correct load sheet data must be shared therefore demarcation of responsibilities must be clearly indicated, the additional following procedures shall be adhered to:1. 2. 3. 4. 5. 6. 7.

Inform all parties aware of planned aircraft position and ETA/time Check loading agent has LIR and relevant equipment correctly planned and positioned Ensure that arrival/departure passenger handling personnel have equipment available and are briefed Confirm passenger boarding time with relevant authorities Liaison with flight and cabin crew; Check aircraft document are on board; Release of aircraft

The IOCC (Integrated Operation Control Center) is the focal point for coordination of the airline's Flight Operations LLP(Lead Load Planner) and LP (Load Planner) are resident in the IOCC to perform accurate computation of an aircraft center of gravity(C. G) to ensure that the following goals are accomplished:a) b) c)

Safety Maximization of Payload Optimization of fight characteristics

This performance is adopted and executed for MS flights as well as Customer Airline's flights, and the load control process includes a standard identification scheme in accordance with requirements of the Customer airlines for designation Edition: 2 Date: 01/01/2011

REV Page

: :

0 3.1-6

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 3

Commercial Sector



load within each aircraft type and the load for each flight is planned and positioned in reference to such designated positions To fulfill the necessary tasks LLP/LP coordinates with other operational Areas:1.

Aircraft Pilot in Command

2.

Cargo/Mail Department

3.

Crew Schedule

4.

Flight dispatching

5.

Data control System

6.

Line Maintenance

7.

Ramp control

8.

Load Planner

3.1.15

Coordination & Communication

The coordination and communication with other operational areas is facilitated through an Internal communication system for data exchange at IOCC (CAI only):-

Fleet Watch Fleet Watch is an integrated Schedules Management and Operations Control system providing graphical, dynamically updated and color-coded representation of the flight schedule. It is available in Hosted or 'standalone' formats. Tailored to each airline, the system drives the creation and deployment of an optimal operating schedule. With effective on-the-day operations control tools, and rich functionality via a Graphical User Interface, the location and status of any aircraft or flight can be immediately portrayed. The same tools can be deployed to facilitate the effective and quick recovery from any operational disruption.

BAMS (Broadcasting and Archival Message System) Provides a forum for the exchange of information via a Graphical User Interface to facilitate the effective and quick message exchange between IOCC personnel

FAPS (Flight Activities Progress System) To follow fight movement times

Telephones/SITA/Internet In addition LLP/LP uses DCS to produce load sheet and the necessary messages and documents etc...Amadeus DCS is an automated and integrated check-in and load control system for the process control of aircraft departure, thus enabling punctual departures of aircraft and improved passenger services at the airport.


REV Page

: :

0 3.1-7

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 3

Commercial Sector



 The load planning procedure - for customer airlines - typically takes into consideration, as applicable for each flight;




Aircraft preparation for service;



Fuel load and distribution;



Aircraft equipment, crew, catering;



Equipment in cabin (EIC) shipments;



Planned dead-load;



Expected passenger load;



Aircraft limitations;



Specific requirements of the customer airline (e.g. productivity, fuel efficiency);



Special load requirements.

REV Page

: :

0 3.1-8

3.2


EGYPTAIR AIRLINES



Commercial Sector

Procedures LLP act as the primary interface for executing the daily operational plan for all scheduled and non scheduled aircraft movements with LP functional group within the IOCC which operates 24 hours a day, 365 days a year. It is the department that coordinates the day-to-day, minute-to minute operation of EGYPTAIR. LLP assigns, determines how many flights each LP handles per shift the following procedures should be adhered to:-

Pre planning (Three hours before STD) 1.

LP to check load control log book before starting to be informed about any new information. 2. To create, activate & prepare flights for operation. 3. Check aircraft / type / configuration / registration / version / route / departure time. 4. Open flights for Check-in. 5. Assemble load information from sources (passengers / bags / cargo / mail).  Local passengers/number/category/class/destination  Transfer passengers/number/category/class/destination  Local baggage / weight/number/category/class/destination  Transfer baggage / weight / number / category / class / destination.  Cargo /mail weight/ category/class/destination 6. Calculate estimated aircraft traffic load. 7. Calculate and transmit estimated zero fuel weight (EZFW) to flight dispatcher through BAMS (or SITA / fuel docket, details) to get accurate information about fuel (Two hours before STD). 8. Prepare provisional load plan by coordinating with Load Master for load distribution and determine priorities for acceptance of traffic load taking into consideration to follow the principles of weight distribution and principles and constraint in the physical of an aircraft  To specify the types of ULDs  To use the appropriate loading codes/schem in load planning  To specify load planning criteria for all different types of special loads  DGR and NOTOC 9. Send provisional load plan to loadmaster (CAIKLMS/CAIK7MS). A confirmation and acknowledgement must be received from Load Master on (CAIKOMS and/or CAIKHMS), every station has its own SITA address (ex. SSHKKMS / HRGKKMS/ HBEKKMS / ASWKKMS / LXRKKMS). 10. Ensure aircraft weight and balance calculations for each flight are based on accurate weight of the load, to include: 1. Bulk load 2. ULD’S 3. Transfer ULD’S. 11. For EGYPTAIR domestic flights the average piece weight is 15kg (international 2 pcs 46 KG) ,so LIR will still be issued in weight but in the SI section of LIR the load control is to state according to weight how many pieces to load in each compartment. Edition: 2 Date: Apr 2012

REV Page

: :

1 3.2-1


EGYPTAIR AIRLINES



Commercial Sector

For example: 300 kg will be loaded in CPT 2, which means 300/15kg = 20 PCS, the free format text: CPT 2 / 20 pcs – is to be written in LIR. 12. For the rest (remainder) positions it is subject to final loading. 13. When finalizing the LIR the load master should write by hand the actual total WT/PCS in each CPT and report that to load controller (verbal then documented) for the sake of accurate loading (and cross check with load control according to the actual accepted number of pieces against total weight). 14. For Customer Airlines , LIR is prepared and finalized as per Customer Airline Instructions

3.2.1 1.

2.

3.

4.

Planning Calculate Actual Traffic Load by cross check with Sorting Area supervisor or BRS sheet (or weighbridge, if applicable) for correct and accurate bags weight. Cross check with Load Master for load distribution to adjust weight, if any changes as for: a) Hold baggage b) Gate delivery c) Other non-normal items Produce provisional load plan, send a copy to Load Master (CAIKLMS/CAIK7MS), a confirmation and acknowledgement must be received from Load Master on (CAIKOMS / CAIKHMS or as per stations SITA addresses). Where it is known from reservations, passenger lists, check in counters or boarding gates that a group of sportsmen, or passenger who obviously enjoy heavy weights, exceeding the standard passenger weights or having heavy or bulky baggage weights:  Load controller must be notified immediately to recalculate estimated traffic load, load distribution so that actual load matches load shown on load sheet.  For passenger weights, the group leader may be interviewed by the load controller and/or dispatcher to inform the actual weight of passenger in his group.  Load controller must adjust passenger weight on the load sheet accordingly and this group must be evenly distributed in cabin for trim purposes.

Ballast (BAL) procedures If there is a trim problem, ballast bags can be used to keep the centre of gravity within the operational limits. There are two methods of carrying ballast: 1. Ballast (hold loaded); 2. Ballast fuel.


REV Page

: :

1 3.2-2


EGYPTAIR AIRLINES



Commercial Sector

BAL could be Bags or Sacs, if using ballast bags: 

The ballast bags will be ready for uplifting to customer airlines if required in accordance with their own procedures and up to the conditions of the related airline handling contract.  Make sure that the ballast bags have a weight of 25 kg each.  Make sure that the ballast bags are filled with sand or gravel.  Where possible load ballast bags in ULDs.  If ballast bags are in bad condition (holes etc.), sand or gravel may fall into the cargo compartment and cause damage to the aircraft or to the load.  Make sure that the ballast bags are in perfect condition.  Load ballast bags always next to the hold door.  They can be loaded as bulk load, into containers, or on pallets.  Does not mix ballast bags with other load.  Unload ballast bags at every station.  If the ballast bags are also needed for the next flight sector:  Load ballast bags again at last.  It is further recommended that ballast plastic bags shall be stored in doors. If this is not possible they shall be placed on planks and shall be protected against weather by means of canvas covers or any suitable covering.  Do not return ballast bags to the station of loading, except if the station of loading explicitly requested the return of borrowed ballast bags.  Ballast bags shall be periodically checked for weight and condition  The ballast bags will be ready for uplifting to customer airlines if required in accordance with their own procedures and up to the conditions of the related airline handling contract. The information for handling ballast (hold loaded) shall be completed as follows:

Ballast hold loaded (Un-manifested) 1-3 alpha –numeric to indicate the loading position followed by an oblique and 2-4 numeric to indicate the weight. Example: .BAL/1/75

Ballast fuel.    

Must be shown as adjustment to DOW, thus included in ZFW. Must be part of flight plan fuel, and remain in tanks for the duration of the relevant sector of flight. If carried over a sector for which it is not required, it is considered ballast or usable fuel and added to TOF on load sheet. When ballast is carried, it should be shown in the supplementary information (SI) of the load message as information to the next station.

Flight Crew Information The load sheet must include all ballast data and in case of ballast fuel, the Pilot-inCommand must be informed via the load sheet entries.


REV Page

: :

1 3.2-3

3.2.2


EGYPTAIR AIRLINES



Commercial Sector

Finalization

1.

After obtaining information about take off fuel (TOF) and trip fuel (TIF) from Fight Dispatcher through BAMS or from Captain. 2. Contact Station Dispatcher for closing flights for Check-in and SBY acceptance. 3. Close flight for Check-in at appropriate time (60 minutes for international and 30 minutes for domestic) to produce:a. Required flight documentation automatically Produced :- ( NOTOC / final LOADPLAN / PIL) b. Final Load sheet (15 minutes before STD). 4. Ensure that required flight documents are available on board aircraft (documents as specified in ICAO ANNEX9) 5. Perform final checks with load master and issue final load plan according to actual load situation before producing load sheet. 6. Load master shall sign the final load plan, delivered by Dispatcher. Dispatcher shall not get the Captain’s signature on the load sheet unless final load plan has been signed by load master. 7. Compare actual load weights and maximum load weights 8. Produce Load sheet (15 minutes before STD), 4 similar copies to be distributed as follows: a. Original to the Pilot in Command. b. Copy on board the aircraft (Briefcase). c. Copy in the Station file. d. Copy for statistics. 9. LMC's Balance conditions shall basically be corrected if they are affected by last minute changes, correction tables for LMC purposes to be provided on weight and balance tables to be certain that Mean Aerodynamic Chords (MAC) is within the Operational limits. 10. LMC's if amendments must be made before delivering load sheet to Station Dispatcher Load planner to amend LMC 11. LMC's if to be amended after delivering Load sheet to Station Dispatcher to amend LMC before presenting load sheet to Pilot in Command.


REV Page

: :

1 3.2-4

3.2.3 1. 2.


EGYPTAIR AIRLINES



Commercial Sector

Post Departure Messages To send Movement Message (MVT) and Load Message (LDM) immediately as early as possible; helps destination stations plan ahead To prepare and transmit required post departure messages to destination

3.2.4

Message Requirement (as per AHM560/565)

 LPM Load Planning Message as defined  LDM Load Message AHM 583  ALI Abbreviated Load Information Message AHM 584  CPM Container / Pallet Distribution Message AHM 587  UCM ULD Control Message AHM 388  MVT Movement Messages AHM 011 and 780  DIV Diversion Message AHM 781  SOM Seat Occupied Message Recommended Practice 1712  PTM Passenger Transfer Message Recommended Practice 1718  PSM Passenger Service Message Recommended Practice 1715  TPM Teletype Passenger Manifest Recommended Practice 1717  PFS Passenger Final Sales Recommended Practice 1719  IDM Industry Discount Message Recommended Practice 1714  RQL Request List Message Recommended Practice 1709  PNL Passenger Name List Recommended Practice 1708  ADL Additions / Deletions List Recommended Practice 1708  SAL Seats Available List Recommended Practice 1713  SLS Statistical Load Summary AHM 588  FMM Fuel Monitoring Message AHM 783  UWS ULD/Bulk Load Weight Signal AHM 581 NOTE: * Message shall be sent as per customer airline requirement. *If it is not produced automatically –it can be send manually through teletype message. * Addresses are feeded in the system by Researches and Training Department.

In addition to the previous steps 1. 2. 3. 4.

Create flights 72 hours before STD Open flights 48 hours before STD for through Check-in (FT) Open flights 3 hours before STD for Check-in (FO) Prepare and produce manual load sheet for all cargo flights.


REV Page

: :

1 3.2-5

3.2.5


EGYPTAIR AIRLINES



Commercial Sector

For outstations managers:

Strictly adhere to the following instruction Outstation manager shall responsible for the production of Load sheet. He shall ensure the following: 1. The correct aircraft type / registration shall be used. 2. The actual crew figure shall be selected. 3. Dry Operating Weight / Index shall match (crew adjustment tables) which send to outstations upon its issuance. 4. No items shall be added to DOW/DOI under any circumstances. 5. ULD shall be added to TRAFFIC LOAD. 6. Passenger weight policy are (79adult -35child -10infant). 7. All crew member (except active crew), shall considered as DHC and shall be checked-in similarly like passenger (weight 79kgs) (Extra crew, Heavy crew, Double crew, Simulator) *Such crew weight shall be included in Traffic Load, not in DOW. *Separate General declaration shall be done containing all DHC names. *For Amadeus users; use normal check-in passenger entry start with (XXDHC) 8. Crew with (operation paper - ‫)ورﻗﺔ اﻟﻌﻣﻠﯾﺎت‬, who are in his annual leave; shall be registered on passenger manifest, and shall hold entry visa (if required). 9. Jump seat shall be given to On-duty or Free staff after captain’s approval. *The weight used in this case is 79kgs and shall be added to Traffic Load, not in DOW. *If security accepted on Jump seat, the same procedure shall be applied. *If your system adds the Jump seat weight to DOW/DOI, You shall record jump seat in LMC. 10. Be sure that the plain language is correct for Standard DOW/DOI Adjusted DOW/DOI. 11. EZFW shall be send 03 hours before STD for the accuracy of CFP.


REV Page

: :

1 3.2-6

3.2.6


EGYPTAIR AIRLINES



Commercial Sector

Security shall hold a passenger seat in the following locations: A/C TYPE

01 SEC

02 SEC

IN CASE 03 SEC

B737-500 SUGBH /SUGBJ /SUGBK /SUGBL

20C

35H

35C

20C

39H

39C

20C

41H

40C

20C

42H

41C

AB320 (10C-144Y) SU-GBF / SU-GBG

20C

42J

41C

AB320 (174Y) SU-GCL

01C

29C

29H

20C

49J

49B

20C

43J

43B

20C

JUMP SEAT(C1)

50H

20C

JUMP SEAT(C1)

52H

20C

JUMP SEAT(C1)

49H

20C

JUMP SEAT(D1)

53H

20C

JUMP SEAT(C1)

55H

23C (or first row after business class)

38H

B737-800 (24C-120Y) SUGCM /SUGCN /SUGCO SUGCP /SUGCR /SUGCS SUGCZ /SUGDA /SUGDB SUGDC /SUGDD /SUGDE SUGDX /SUGDY /SUGDZ SUGEA / SUGEB AB320 (16C-129Y) SUGBZ /SUGCA /SUGCB /SUGCC /SUGCD AB320 (10C-135Y) SUGBA /SUGBB /SUGBC /SUGBD /SUGBE

AB321 SUGBU /SUGBW AB321 SUGBT /SUGBV AB330 - 200 SUGCE /SUGCF /SUGCG /SUGCH / SUGCI / SUGCJ /SUGCK AB330 – 300 SUGDS - SUGDT AB340 SUGBM /SUGBN /SUGBO B777-200 SUGBP /SUGBR /SUGBS /SUGBX /SUGBY B777-300 SUGDL /SUGDM /SUGDN / SUGDO / SUGDP / SUGDR E170

* Seats should not be changed even if flight is all economy.


REV Page

: :

1 3.2-7


EGYPTAIR AIRLINES



Commercial Sector

Live animals are only to be accepted for carriage if properly packed in accordance with the IATA Live Animals Regulations (LAR).

General rules 1.

There is no ventilation at all on the ground, or when flying unpressurized in the cargo compartments, so for the comfort and safety of the animal cargo it is important to minimize ground and taxi time. 2. Animals should be loaded last and unloaded first. 3. Luggage and other objects reduce the air available for animals to breath and therefore must be taken into account in estimates of compartment air volume. 4. For safe transport of animal cargo in compartments it is important to determine the maximum number of hours that the cargo can remain in the compartments due to carbon dioxide concentration and cargo compartment temperature and humidity. 5. When the flight arrives at its destination and at intermediate stops, the cargo door should be immediately open to ventilate the compartments, and then check the condition of the animals. 6. Containers for animal should have ample ventilation holes.  The stacking arrangement of animal containers should allow air circulation around and through the containers.  Additionally, dry ice, a frozen form of carbon dioxide used for refrigeration of cargo, should never be loaded in the same compartment with live animals, as this can quickly produce dangerous concentrations of carbon dioxide in the air. 7. Use a container that is escape-proof, leak-proof and of a proper size. 8. Animal’s containers should be loaded at least 15 cm above the floor of the compartments to prevent excessive chilling, and container sides should be at least 10 cm from the other baggage to maximize ventilation. 9. Animal’s containers must be securely attached to the compartment to prevent shifting. 10. Other cargo should be restrained to prevent it from shifting and crushing the animal containers. 11. Never use the baggage chute to deliver an animal. 12. Sick animals or animals in poor condition must not be loaded.


REV Page

: :

1 3.2-8

3.2.7


EGYPTAIR AIRLINES



Commercial Sector

Examples of Temperature Ranges for Live Animals

Animal Type Cat Dog Dog ( Domestic, snub nosed ) Rabbit Calf Beef cattle Dairy cattle Goat Horse Pig ( Weiner ) Pig ( grower ) Sow ( Pregnant ) Sheep

Minimum Maximum °C ( °F ) °C ( °F ) Domestic Animals 7 (45) 24(75) 10 (50) 27(80) 10 (50)

19 (66)

10 (50) 12 (54) -8 to 8* (18 to 46) -5 (23) 0 (32) 10 (50) 20 (68) 12 to 16 (54 to 61) 15 (59) 5 to 17* (41 to 63)

21 (70) 25 (77) 25 (77)

Min t is higher for smaller animals

23 (73) 25 (77) 19 (66) 26 (79) 22 (72) 22 (72) 20* (68)

Chick ( day –old )

14 (57)

23 (73)

Chicken

0 (32)

21* (70)

Duckling

15 (59)

23 (73)

Duck

10 (50)

29 (84)

Gosling

15 (59)

23 (73)

Goose Pheasant ( day – old )

10 (50) 15 (59)

29 (84) 24 (75)

Turkey Poult

15 (59)

23 (73)

Turkey

5 (41)

19 (66)


Remarks

*T increases after shearing Carton temperature 28 - 37°C ( 82 – 99 ) *With a typical relative humidity (RH) of 75% Max t is lower With higher RH. Carton temperature 29 - 37°C ( 84 – 99 ) Carton temperature 29 - 37°C ( 84 – 99 )

Carton temperature 29 - 37°C ( 84 – 99 )

REV Page

: :

1 3.2-9


EGYPTAIR AIRLINES



Animal Type Hummingbird Bobcat Dingo Coyote Raccoon Brown bear Vicuna Badger Gerbil Jerboa Non-human primate ( adult ) Non-human primate ( young) Opossum ( North American ) Porcupine( North American )

Minimum °C ( °F ) Wild animals 18 (64) 4 (39) 7 (45) 2 (36) 4 (39) 4 (39) 7 (45) 4 (39) 10 (50) 10 (50) 21 (70) 27 (81) 16 (61) 4 (39)

Commercial Sector

Maximum °C ( °F )

Remarks

29 (84) 18 (64) 29 (84) 29 (84) 27 (81) 29 (84) 24 (75) 24 (75) 32 (90) 32 (90) 32 (90) 29 (84) 29 (84) 24 (750)

Note: Minimum and maximum temperatures will vary with the age, Breed, Floor type, Air speed, Group size, stocking density, Energy in-take, productivity level, relative humidity and the degree of skin wetness. The optimal temperature range is also dependent on the degree of acclimatization.


REV Page

: :

1 3.2-10

3.2.8


EGYPTAIR AIRLINES



Commercial Sector

Load Incompatibility chart

Purpose Dangerous goods and/or other special loads must be separated from one another in order to:  Reduce the risk which might arise from dangerous goods being placed too close together.  Prevent contamination and/or damage to sensitive special loads.

Notes for the chart This table shows explanations of the symbols and reference numbers used in the load incompatibility chart below:


REV Page

: :

1 3.2-11


EGYPTAIR AIRLINES



Commercial Sector

Load Incompatibility chart .


REV Page

: :

1 3.2-12

3.3


EGYPTAIR AIRLINES



Commercial Sector

Load Control Certificate

3.3.1

General

Please note the following:    

 

Certificate shall be available at departure for pilot inspection or MS representative. Each certificate is valid up to a maximum of 2 years. The certificate should be renewed prior to the expiry date. Copy of the load control certificate status shall be kept on station file, the Researches & Training Department Manager shall ensure the certificates are current and advise Load Control (LLP) two months prior to any certificate expiring. Each Certificated Load Controller shall perform one manual Loading Instruction Report (LIR) and Load/Trim-sheet every three months for one of the aircraft types upon which he/she is certificated, either as a test load sheet or live flights. A record of this including the LIR & Load/Trim-sheet shall be kept on station for a minimum of two years for inspection.

3.3.2

Initial Requirements

The candidate for EGYPTAIR load control certificate shall:  Have received a basic load control course and be fully aware of MS principles and terminology of load control.  Have received dangerous goods training according to IATA DGR book 2 and a record of current certification be held by training section.  Attended an advanced load control course performed by an EGYPTAIR Instructor or person authorized to perform such training locally on EGYPTAIR training center.  Passed a manual load control examination for each aircraft type upon which he/she is to be certificated and attain a minimum pass mark of 80%, second time minimum pass mark 90%. No examination can be taken more than twice for the same aircraft type without further training on the respective type.

3.3.3

Renewal Requirements

The requirements for extending the validity of an EGYPTAIR load control Certificate after the initial two year validity period are as follows:  The candidate shall pass a multiple choice load control examination covering the aircraft types upon which MS have already been Certificated;  For each aircraft type upon which the candidate has not previously been Certificated, a manual load control examination shall be taken including an Estimated Zero Fuel Weight (EZFW), Loading Instruction Report (LIR), Load sheet, Trim-sheet and Last Minute Changes (LMCs), provided the candidate has received training on the respective type(s) from an EGYPTAIR Instructor or person authorized to perform such training locally on EGYPTAIR behalf.  The minimum pass mark for recurrent load control examinations are the same as those for obtaining the initial load control license.  In the event of unforeseen circumstances, Researches & Training Department Manager may extend the validity of an expired Load Control License for up to 3 months from the date of expiry, provided the license is not already subject to an extension and provided the staff member in question Edition: 2 Date: 01/01/2011

REV Page

: :

0 3.3-1


EGYPTAIR AIRLINES



Commercial Sector

has not failed a load control exam between the license being issued and the extension being granted. In case of license extension, a Load Control License Extension Letter shall be issued by Researches & Training Department Manager and the letter may serve as an extension for single or multiple licenses. A copy of the Load Control Extension Letter shall be carried by the Load Controller along with the expired Load Control License as proof of extended validity.


REV Page

: :

0 3.3-2

3.3.4


EGYPTAIR AIRLINES



Commercial Sector

Load Control Checklist

At load plan stage A/C TYP – CON - REG ROUTE - STD - HOLD VER

- CHECK Check FI/26 for baggage separation by category.

DOW and Actual operating crew

Dead load (Cargo, Mail, baggage, transit load & special load) Fuel figure (take-off / Rush bags TLXS trip) TCI bags Weights on FLT At Flight closing

Service weight (ULD) Transit passengers figure Load Plan (provisional)

Calculate EZFW

- CHECK final of Final load plan

Fuel figure

Under load Before load sheet Signed

- CHECK

Aircraft registration Total passenger & Actual load with Load Planner SEC checked LS (20 minutes before LMC STD) Note: Always pre-plan your flight Actual Crew figure

Flight

No.MS

date:

STD:

A/C REG:

Info / documents before departure: Log book Estimated Cargo….....kgs Estimated Mail……….kgs EZFW Cargo manifest Transit LDM/CPM

Check-in info DI Final payload EIC AOG PP/F

Final fuel LIR ULD / trolleys PW

Load sheet / balance chart Left behind bags telex Info / documents after departure: Load sheet / balance chart MVT

Load plan DI/7 R.T.O.W

LIR report LDM

CPM / UCM PM/S/C

Flight PD at : In case of aircraft change, update flight info, by repeating above checklist. NAME: TITLE: SIGNATURE:


REV Page

: :

0 3.3-3

3.3.5


EGYPTAIR AIRLINES



Commercial Sector

LOADSHEET / LIR INSPECTION CHECKLIST

 The station manager may use this checklist before departure to assure the accuracy of the final LIR and Load sheet are correspond with the actual weights/figure has been already loaded.

Flight Date: no:

Route:

A/C registration :

Y/N

1

Does the A/C registration on the LIR match the A/C registration on the loadsheet?

2

Does the cargo / mail weight on the loadsheet correspond with the cargo manifest or ULD weight statement?

3

Have company loading guidelines been adhered to (e.g. weight & location of AVI, segregation of dangerous goods, Nil- fit positions)?

4

If there are dangerous goods on the flight, has this been accurately annotated on the LIR & loadsheet?

6

Has the LIR been completed by the loading Supervisor?

7

Has the LIR been signed by the Loading Supervisor?

8

Has the correct DOW & DOI been used on the loadsheet?

9

Have the correct maximum weights (i.e. MTOW.MZFW, MLDW) been used on the loadsheet?

10

Have the correct passenger weights been used on the loadsheet?

11

Have the correct baggage weights been used on the loadsheet?

12

Are the fuel figures on the loadsheet realistic?

16

Does the weight of dead load on the LIR and loadsheet correspond?

17

Does the distribution of dead load on the LIR and loadsheet correspond?

18

Has the loadsheet been signed by the Captain?

19

Is the signature or printed name of the Load Controller on the loadsheet?

20

If LMCs have been added, have the correct weight been used and has the LMC limit been adhered to?

Comments:


REV Page

: :

0 3.3-4


EGYPTAIR AIRLINES



Commercial Sector

EGYPTAIR AIRLINES STATION

Fuel Details

STATION

FLIGHT NO. Date

A/C Reg. EZFW MRTOW

CAPTAIN

Block Fuel Trip FUEL Taxi Fuel Crew

/

Capt. Name Capt. Sign

MSC/Stat-F-45


REV Page

: :

1 3.3-5


EGYPTAIR AIRLINES



Commercial Sector



REV Page

: :

1 3.3-6

3.4


EGYPTAIR AIRLINES



Commercial Sector

Standard delay codes No. 11 12 13 14 15 16 17 18 21 22 23 24 25 26 27 28 29 31 32 33 34 35 36 37 38 41 42 43 44 45 46 47 51 52 55 56 57 58

Code PD PL PE PO PH PS PC PB CD CP CC CI CO CU CE CL CA GD GL GE GS GC GF GB GU TD TM TN TS TA TC TL DF DG ED EC EF EO


Description LATE CHECK-IN LATE CHECK-IN CHECK-IN ERROR OVERSALES BOARDING COMMERCIAL PUBLICITY/PASSENGER CONVENIENCE CATERING ORDER BAGGAGE HANDLING DOCUMENTATION LATE POSITIONING LATE ACCEPTANCE INADEQUATE PACKING OVERSALES INCORRECT BUILD UP OF ULDS DOCUMENTATION, PACKING ETC LATE POSITIONING LATE ACCEPTANCE AIRCRAFT DOCUMENTATION LOADING/UNLOADING LOADING EQUIPMENT SERVICING AIRCRAFT CLEANING FUELLING/DEFUELLING CATERING ULD AIRCRAFT DEFECTS SCHEDULED MAINTENANCE NON-SCHEDULED MAINTENANCE SPARES AND MAINTENANCE EQUIPMENT AOG SPARES AIRCRAFT CHANGE STAND-BY AIRCRAFT DAMAGE DURING FLIGHT OPERATIONS DAMAGE DEPARTURE CONTROL CARGO PREPARATION FLIGHT PLANS OTHERS

REV Page

: :

0 3.4-1

No. 61 62 63 64 65 66 67 68 69 71 72 73 75 76 77 81 82 83 84 85 86 87 88 91 92 93 94 96 97 98 99

Code FP FF FT FS FR FL FC FA FB WO WT WR WI WS WG AT AS AG AF AR AP AA AD RL RT RA RS RO MI MO MX



EGYPTAIR AIRLINES



Commercial Sector

Description FLIGHT PLAN OPERATIONAL REQUIREMENTS LATE CREW BOARDING OR DEPARTURE PROCEDURES FLIGHT DECK CREW SHORTAGE FLIGHT DECK CREW SPECIAL REQUEST LATE CABIN CREW BOARDING OR DEPARTURE PROCEDURES CABIN CREW SHORTAGE CABIN CREW ERROR OR SPECIAL REQUEST CAPTAIN REQUEST FOR SECURITY CHECK DEPARTURE STATION DESTINATION STATION EN ROUTE OR ALTERNATE DE-ICING AND DE-SNOWING OF AIRCRAFT REMOVAL OF SNOW, ICE, WATER AND SAND FROM AIRPORT GROUND HANDLING IMPARED BY ADVERSE WEATHER CONDITIONS AIR TRAFFIC SERVICE CLEARANCE, INCLUDING ATC SECURITY IMMIGRATION, CUSTOMS, HEALTH AIRPORT FACILITIES RESTRICTIONS AIRPORT CLOSED NO GATE/STAND AVAILABLE DUE TO OWN AIRLINE ACTIVITY OPERATIONAL LIMITATION AT DESTINATION LOAD CONNECTION THROUGH CHECK-IN ERROR AIRCRAFT ROTATION CABIN ROTATION OPERATIONS CONTROL INDUSTRIAL ACTION WITHIN OWN AIRLINE INDUSTRIAL ACTION OUTSIDE OWN AIRLINE USED WHEN REASON DOES NOT MATCH ANY OF THE ABOVE CODES

REV Page

: :

0 3.4-2


EGYPTAIR AIRLINES



Commercial Sector



REV Page

: :

0 3.4-3


EGYPTAIR AIRLINES



Commercial Sector



REV Page

: :

0 3.4-4

3.5


EGYPTAIR AIRLINES



Commercial Sector

Briefing Procedures Of Flight Deck And Cabin Crews

3.5.1

General definition

This procedure aims towards the briefing improvement of the cabin and flight deck crews.

3.5.2

Briefing to the Pilot in Command

It is recommended that the ramp agent shall proceed with following steps: 1. Greet the Captain 2. Report his/her name 3. Following information must be given:  Provisional number of passengers per class of service  EZFW  Progress of check-in (Number of passengers accepted at the time of briefing)  Class separator device position and actual aircraft capacity  Expected Loads of cargo and mail  Special loads, e.g. AVIH, HUM, WCHR  Delivers the Meteorological file and ATC Information  Consults with the captain about departure details Once all above has been communicated, the ramp agent requests the trip info note which shall be handed over to the Load Control for the completion of the load sheet. At that time the boarding gate shall be informed of the time to commence the boarding procedure. The trip info note shall be inserted in the flight’s trip file)

3.5.3 1. 2. 3. 4. 5.

BRIEFING TO THE CABIN CHIEF Greets the Cabin Chief Reports his/her name Informs of the progress of check-in (Number of passengers accepted at the time of briefing) Informs of the Class separator device position and actual aircraft capacity Consults with the crew as to the time of departure final arrangements

After security checks have been completed, the Cabin Chief fills in and signs the Aircraft Security Check form. Above mentioned form shall be filed along with the other flight’s documents and must be retained for a minimum time of 24 hours past the time of departure. As the turn-around procedure progresses, the Ramp Agent informs the Pilot in Command and the Cabin Chief for the commencement of the boarding procedure. When boarding is completed, the Ramp Agent hands to Pilot in Command following documentation:  LOAD SHEET (additionally signed by the Ramp Agent next to the loading details)  NOTOC  Also hand to the Cabin person in charge, following documentation  GENERAL DECLARATION  PASSENGER INFORMATION LIST Edition: 2 Date: 01/01/2011

REV Page

: :

0 3.5-1




EGYPTAIR AIRLINES



Commercial Sector

CARGO & MAIL MANIFEST

The Station Control must also agree with the passenger and baggage figures that have boarded the flight.


REV Page

: :

0 3.5-2


EGYPTAIR AIRLINES



Commercial Sector



REV Page

: :

0 3.5-3


EGYPTAIR AIRLINES



Commercial Sector



REV Page

: :

0 3.5-4


EGYPTAIR AIRLINES

Aircraft Handling Limitations


Commercial Sector

Traffic Manual Part (C) Chapter 4 Aircraft Handling Limitations


REV : TOC :

1 1


EGYPTAIR AIRLINES



Commercial Sector



REV : TOC :

1 2


EGYPTAIR AIRLINES



Commercial Sector

Table of Contents Chapter 4 Aircraft Handling Limitations 4.1 4.1.1 4.1.2 4.1.3 4.1.4 4.1.5 4.1.6 4.1.7 4.2 4.2.1 4.2.2 4.2.3 4.3 4.3.1 4.3.2 4.3.3 4.3.4 4.3.5 4.3.6 4.3.7 4.3.8 4.4 4.4.1 4.4.2 4.4.3 4.4.4 4.5 4.5.1 4.5.2 4.5.3 4.6 4.6.1 4.6.2 4.6.3 4.6.4 4.7 4.7.1 4.7.2 4.7.3 4.7.4 4.8 4.8.1 4.8.2 4.9 4.9.1 4.9.2 4.9.3 4.9.4 Edition: 2 Date: Apr 2012

Aircraft Loading Limitations General Carriage Of Live Animals Dry Ice Seating Faculties Load Planning Reference Aircraft Compartment Capacity For All Egypt Air Fleet Unit Load Device Details B. 737-500 Aircraft Description B737-500 LIR Aircraft Versions Available B. 737-866 Aircraft Description Aircraft Lopa Aircraft Versions Available Cabin Crew Locations Galleys Cargo Compartments Loading Instruction Trim Sheet Ab 320-231 Aircraft Description Loading Instruction Trim Sheet Aircraft Versions Available Ab 300-B4F Aircraft Descriptions Live Animal Transpiration Cargo Compartments A300-622RF Aircraft Descriptions Live Animal Transportation Cargo Compartments Configuration A321-231 Aircraft Description Aircraft Versions Available Trim Sheet Aircraft Description A340-212 Trim Sheet Aircraft Versions Available B777-266 Passengers Cabin Cargo Compartments Door Dimensions Aircraft Versions Available

4.1-1 4.1-1 4.1-2 4.1-2 4.1-4 4.1-5 4.1-6 4.1-6 4.2-1 4.2-1 4.2-3 4.2-4 4.3-1 4.3-1 4.3-2 4.3-3 4.3-5 4.3-5 4.3-6 4.3-8 4.3-9 4.4-1 4.4-1 4.4-2 4.4-3 4.4-4 4.5-1 4.5-1 4.5-2 4.5-2 4.6-1 4.6-1 4.6-2 4.6-2 4.6-4 4.7-1 4.7-1 4.7-4 4.7-5 4.7-7 4.8-1 4.8-2 4.8-3 4.9-1 4.9-1 4.9-1 4.9-1 4.9-2 REV : TOC :

1 3

4.9.5 4.9.6 4.10 4.10.1 4.10.2 4.10.3 4.10.4 4.11 4.12 4.13



EGYPTAIR AIRLINES



Commercial Sector

Load Instruction Report Trim Sheet A330-243 Aircraft Description Aircraft Versions Available Load Instruction Report Trim Sheet B777 – 300 Er A330–300 Er EMB170

4.9-3 4.9-4 4.10-1 4.10-1 4.10-3 4.10-4 4.10-5 4.11-1 4.12-1 4.13-1

REV : TOC :

1 4


EGYPTAIR AIRLINES



4.1

Aircraft Loading Limitations

4.1.1

General A.

Commercial Sector

Basically:: The after the CG, the lower the Fuel consumption. Effect of COG position on fuel consumption

Policy 

The table below shows, for EGYPTAIR airlines’ aircraft, the IDEAL TRIM VALUES expressed in %MACTOW which need be achieved, whenever possible, for fuel saving purposes.  It is recommended to distribute the load in such a way that the Centre of Gravity position at Take-off Weight (%MACTOW) has values as in the table below. Type of aircraft MACTOW (%) B737-500 19% and more B737-800 25% and more B777-300 33% and more AB320 28% and more OTHER TYPES

TBD

Ground Stability  Load the FWD cargo holds first  Off-load the FWD cargo holds last B.

Incompatibilities     

Incompatibilities between some dangerous goods Incompatibilities between dangerous goods and animals + perishable goods Foodstuffs, live animals and human remains must be separated from each other Enemy animals not in sight of one another Sick animals and “laboratory animals” separated from healthy animals

C.

Special goods adequate temperature Animals: 0 °C  32 °C Frozen goods: -30 °C  -12 °C Other perishable goods: -2 °C  20 °C

D.

Live animals  Equipments: Ventilation Heating  Operations: Cleaning “Last in - First out” Direct route  Protected against low temperatures Not directly on the floor


REV : 0 Page : 4.1-1

  4.1.2


EGYPTAIR AIRLINES



Commercial Sector

Not in front of or below inlets For transportation of animals, the compartment must not be filled by more than 2/3 of its volume in order to guarantee a sufficient air supply. Flying hours and compartment volume must be considered. Carriage of live animals

Dogs and cats  The recommended temperature limits for these animals is 10°C to 30°C. The maximum recommended number of animals is stated as a function body mass.  Max 02 dogs/cats per one cage. Load limitations

Body mass (kg) 1 5 10 25 50 4.1.3

Load limitation 25 12 6 4 2

Dry Ice 1.

Maximum quantity of dry ice per cargo compartment may be limited to 200 kg per any compartment.

2.

In case there is no adequate ventilation in the compartment, Very low amount of dry ice. (where possible nil). In case of live animal transport and Dry Ice in the same hold, apply the IATA "Live Animal Regulations, (LAR) requirement; LIVE ANIMALS SHOULD NOT BE LOADED IN CLOSE PROXIMITY OF … DRY ICE. “Carbon dioxide concentration during flight must be shown not to exceed 0.5 percent by volume in compartments normally occupied by passengers or crewmembers” dry ice sublimation rate is 8.5 Cu. Feet per 100 lbs. per hour per The maximum sublimated CO2 volume can then be calculated:  Cargo total volume * 0.005 = maximum sublimated CO2 volume  Depending on the duration of the flight the max. dry ice sublimation can be calculated:  Max. Sublimated CO2 volume / flight duration (hour) = maximum dry ice sublimation per hour.  Maximum allowable dry ice:  Maximum dry ice sublimation per hour / 17.0 *100 lbs = max. Allowable Dry Ice (lbs)

3.

4.

5. 6.


REV : 0 Page : 4.1-2

Aircraft

Cargo

A300B4

Fwd Aft Bulk Fwd Aft Bulk Main Fwd Aft/Bulk Fwd Aft/Bulk Fwd Aft Bulk Fwd Aft Bulk Fwd Aft Bulk

A300-600

A320 A321 A330-200

A330-300

A340-200


EGYPTAIR AIRLINES



Commercial Sector

MOD ref Volume, Cu.feet Air exchange rate "Cargo Ventilation" (Cu. Feet) (per hour) 2989 n.a. per basic 4281 n.a. per basic per basic 20057 20059 22597 20059 45198 40190 per basic 40096 40098 per basic 40186 40190 per basic

2649 / 671 2684 2155 742 19000 547 989 897 1151 2988 2511 802 3779 3026 802 3214 2510 802

9.6 N.A. (zero) 22.35 13.4 N.A. (zero) 20.2 22 22.5 19.3 23.4 16.6 26.4 14.7 22.2 20.7 14.7 22.2 24.3 14.7 22.2

 Carbon Dioxide, Solid Dry Ice (UN1845) must not exceed the following limitations:-

Aircraft

Maximum per aircraft (kilos)

Maximum in forward hold – compartments 1 and 2 (kilos)

Maximum in aft hold – compartments 3 and 4 (kilos)

Maximum in rear bulk hold – compartment 5 (kilos)

A330

2161

1598

90

473

A321

623

112

511 (can be split over the 2 holds or carried in 1 single hold, but must not exceed the shown limit in total)

A320

568

82

486(can be split over the 2 holds or carried in 1 single hold, but must not exceed the shown limit in total)

A340

2161

1598

90

473

B737

568

82

486

n/a

B777

2161

1598

90

473

E170

200

100

100

n/a

*Note - Each package should contain no more than 25kgs net of Dry Ice. Edition: 2 Date: Apr 2012

REV : 1 Page : 4.1-3

4.1.4


EGYPTAIR AIRLINES



Commercial Sector

Seating Faculties

AIRCRAFT TYPE

AB321

AB320

NEW AB320

STRETCHER LOCATION FIRST

SECOND

46/47/48JK (ALL REG.)

46/47/48AB (ALL REG.)

41/42/43JK (SUGBT/

41/42/43AB (SUGBT/

SUGBV)

SUGBV)

40/41/42JK

39/40/41AB

HANDICAPPED SEATS

BABY BASSINET

EXIT

All C/H Seats

01A/BC-02H/J/K

(EXCEPT EXIT)

ROW20

ROW 26/37/38

40/41 C

01A/C-02H/K ROW20

ROW 26/27

39/40/41 J/K

38/39/40 A/B

21-40 C

ROW 08

ROW 25/26

47/48/49 H/K

47/48/49 A/C

32/33/34 C/H

01A/C/H/K

ROW 36

48E

08A/C/H/K

AB340

ROW 20 B735

33/34/35 J/K

33/34/35 A/B

ALL C/H

ROW 01/20

ROW 25

51/52/53 H/K

51/52/53 A/C

36/37/38 C

01/ 08 A/C/H/K

ROW 40

B777-200

20A/C/H/K 21/41D/E/F/G 48/49/50 HK

48/49/50 A/C

A330-200

B738

A330-300

B777-300 E70


ALL C/D/G/H

08 A/C/D/G/H/K

EXCEPT C/C & ROW 38

20 A/C/H/K

ROW 38

21 D/E/F/G

37/38/39 J/K

37/38/39 A/B

ALL C/H

ROW20

ROW 23/24

50/51/52 HK

51/52/53 A/C

ALL C/D/G/H

ROW 08/20

ROW 38

ALL C/D/G/H

ROW

ROW

(EXCEPT EXIT)

12/20/27/41

28 /42

All C/H Seats

N/A

N/A

(EXCEPT EXIT) 53/54/55 H/K

36/37/38 H/K

53/54/55 A/C

36/37/38 A/C

REV : 1 Page : 4.1-4

4.1.5


EGYPTAIR AIRLINES



Commercial Sector

Load Planning Reference

FULL PAX HOLD

LESS THAN 100 PAX HOLD

LESS THAN 50PAX HOLD

FWD

AFT

AB320

1/3/4

3/4

5

--

--

AB321

3/4/5

4

5

AB340

2/3/4

4

5

AB330

3/4

4

5

B735

2/1

2/1

2

B777-200

3/4

4

5

B777-300

3/4

4

5

A/C TYPE

  


ULD’S NOTES

AKH/PKC PAG/PLA AVE/ALF PAG/PLA AVE/ALF --PAG/AVE AVE/ ALF/PLA ALF/PLA PMC/PAG/AVE ALF/PLA

SPARE PARTS IN HOLD 5 HOLD 3 (02 AKH) HOLD 3 (02AVE)

HOLD 3 (02AVE)

This procedure applies for passenger only. In order to save as much fuel as possible try to reach a trim as far to the back (AFT) as the limits and the on load allow. The loadmaster must confirm by signature that the load and its distribution are in accordance with the loading instruction. The signed copy has to be added to the flight report.

REV : 1 Page : 4.1-5

4.1.6 Aircraft type B 777-200 A 340-200 A 330-200 A 321-231 B 737-800 A 320-232 B 737-500 E 70


EGYPTAIR AIRLINES



Commercial Sector

Aircraft Compartment Capacity For All Egypt Air Fleet Compartment 1 15308 10206 12696 2202 888/44 3402/130 1572/81 1370/102

Compartment 2 17780 15309 9522 3468 2670/146 2426/97 2888/151 1030/68

Compartment 3 11113 10206 9522 3587 3777/207 2110/83 -

Compartment 4 12700 10206 9522 2083 667/38 1497/59 -

Compartment 5 4082/170 3468/160 3468/170 1497/59 -

* Volume Compartment 4.1.7

Unit Load Device Details

ULDs TYPE

TARE WT MAX WT

VOL.

DIMENSION

REMARKS

AKE

LD3

105

1588

4.2 CUM

60.4*61.5

AVE

LD3

105

1588

4.2 CUM

60.4*61.5

ALF

LD6

160

3175

8.9 CUM

60.4*125

PAG / P1P

PLT

125

6033

9.91 CUM

88*125

PMC / P6P

PLT

130

6804

11.39 CUM

96*125

AA4

LD7

215

6033

9.6 CUM

88*125

IGLOO

AKH

LD46

103

1134

3.6 CUN

60.4*61.5

A321 ONLY

PKC

PALLET

46

1134

2.4 CUM

60.4*61.5

A321 ONLY

PLA

PALLET

67

3175

8.9 CUM

60.4*125

Half size


REV : 0 Page : 4.1-6


EGYPTAIR AIRLINES



Commercial Sector



REV : 0 Page : 4.1-7


EGYPTAIR AIRLINES



Commercial Sector



REV : 0 Page : 4.1-8


EGYPTAIR AIRLINES



4.2

B. 737-500

4.2.1

Aircraft Description

Commercial Sector

Capabilities The B 737/566 is a short-range capacity aircraft the maximum cruise speed is 845 Kilos/Hour. The aircraft is provided with air-starter and auxiliary power unit. This unit provides power and air-conditioning while the aircraft is on the ground. The maximum fuel tanks capacity is 17100 KGS. Dimensions The aeroplane has a wingspan of approximately 28.9 meters. The overall body length is 31 meters. The tail stands 11.13 meters above the ground. The floor of the cabin is 2.62 meters above ground level. Passenger Cabin Two main entry doors are provided. They are in the left side of the aircraft, two forwards and one aft. They are plug types with inflatable escape slides mounted on them. The galley service doors are arranged on the right side so that most of the servicing may be accomplished without disruption to passenger’s flows. A total of six emergency hatches three on each side, to permit emergency exit from the aircraft. Configuration layout of the aircraft has up to F/Y 08/96 seats with additional four cabin crew seats. Instead of the usual overhead hat-racks the B737/566 has overhead stowage binds which can be used to stow a limited amount of cabin baggage. Galley units are provided in two locations in passenger’s cabin: G 1+2 between Cockpit and First Class Cabin. G4 at the end of the Economy Class Cabin. A total of three toilets are provided in two locations: 01 one unit between Cockpit and First Class Cabin. 02 two at the end of Economy Class Cabin. Baggage And Freight Compartments The lower deck is composed of two compartments.  Forward cargo compartment.  Aft cargo compartment. Cargo Compartments Door Dimensions DOORS FORWARD AFT


WIDTH 121.9cms 121.9cms

HEIGHT 88.8cms 83.8cms

REV : 0 Page : 4.2-1


EGYPTAIR AIRLINES



Commercial Sector

MAX LOAD (PAX - BAGGAGE - CGO) MAX LOAD HOLDS

KGS (PAX/BAGGAGE/CGO) MAX AVAIL VOL. . . . LOAD cum

MAX LOAD TOTAL LOAD MAX FLOOR CAPACITY DOOR SIZE ULD PAX CONFG


FORWARD HOLD 220+ 483+ 869 KGS 1572 KGS

AFT HOLD 1756+ 1142 kg 2888 KGS

732 KGS/SQM

732 KGS/SQM

87Xl20 CMS. 77Xl20 CMS. ALL BULK LOAD 08 (F) 96 (Y)

REV : 0 Page : 4.2-2

4.2.2


EGYPTAIR AIRLINES



Commercial Sector

B737-500 LIR

EGYPTAIR

LOADING INSTRUCTION B 737/500

HOLD DOOR MEASUREMENTS:

FWD 48” * 35” AFT 48” * 33” 730 KGS/M3

MAXIMUM FLOOR LOADING: STATION LOAD

FLT. NO.

A/C REG

FWD HOLD MAX. LOAD: MAX. VOL: 1572 KGS 287CUFT

OFF AT THIS STATION TOTAL TRANSIT LOAD

DATE --/--/19--

PLANNER

AFT HOLD MAX. LOAD: MAX. VOL: 2888 KGS 535CUFT

CABIN LOADING

B C M

B ON LOADS

C M

DEVIATIONS THIS AIRCRAFT HAS BEEN LOADED IN ACCORDANCE WITH

SPECIAL LOADS: THESE INSTRUCTIONS INCLUDING THE DEVIATIONS RECORDED, THE LOAD HAS BEEN SECURED IN ACCORDANCE WITH EGYPTAIR REGULATIONS

SIGNATURE OF LOADER


REV : 0 Page : 4.2-3

4.2.3


EGYPTAIR AIRLINES



Commercial Sector

AIRCRAFT VERSIONS AVAILABLE

B737-500 SUGBH /SUGBJ /SUGBK /SUGBL 08F96Y OR 0F104Y

ROW

A

1

N

BN

BS

S

2

N

N

S

S

20

BN

N

N

BN

N

N

21

N

N

N

N

N

N

22

N

N

N

N

N

N

23

N

N

N

N

N

N

24

N

N

N

N

N

N

25

NE

NE

NE

NE

NE

NE

26

N

N

N

N

N

N

27

N

N

N

N

N

N

28

N

N

N

N

N

N

29

N

N

N

N

N

N

30

N

N

N

N

N

N

31

NV

NV

NV

NV

NV

NV

32

NV

NV

NV

NV

NV

NV

33

N

N

N

N

N

N

34

N

N

N

N

N

N

35

N

N

N

N

N

N


B

C

D

E

F

G

H

J

K

REV : 0 Page : 4.2-4



EGYPTAIR AIRLINES



Commercial Sector

REV : 0 Page : 4.2-5


EGYPTAIR AIRLINES



Commercial Sector



REV : 0 Page : 4.2-6


EGYPTAIR AIRLINES



4.3

B. 737-866

4.3.1


Commercial Sector

Capabilities The B 737-866 is a short-range capacity aircraft the maximum cruise speed range is 2,925 nautical miles (938 KM/H). The maximum fuel tanks capacity is 22144 KGS. Dimensions The aeroplane has a wingspan of approximately 35.79 meters. The overall fuselage length is 39.47 meters and the horizontal tail unit 14.35 meters. The floor of the cabin is 2.62 meters above ground level. Passenger Cabin Two main entry doors are provided. They are in the left side of the aircraft, two forwards and one aft. They are plug types with inflatable escape slides mounted on them. The galley service doors are arranged on the right side so that most of the servicing may be accomplished without disruption to passenger’s flows and a total of four emergency hatches, two on each side, to permit emergency exit from the aircraft. The main cabin 24C/120Y arrangement shown below is basis for the subsequent passenger and cabin crew centre of gravity data, and the maximum allowable galley load data. 737-800: Length 39.47m (129ft 6in), wing span 34.31m (112ft 7in), height 12.55m (41ft 2in).


REV : 0 Page : 4.3-1

4.3.2


EGYPTAIR AIRLINES



Commercial Sector

Aircraft LOPA

Passenger Locations The center of gravity of each passenger location for the main cabin arrangement on page 2 is listed in the following table. The class designations are as follows: First Class (F), Business Class (C) and Tourist Class (Y). Unless otherwise noted, the passenger balance arms are defined as 8 IN. behind the forward seat pin, relative to the seat. The balance arms represent the passengers seated in an upright position.


REV : 0 Page : 4.3-2

4.3.3


EGYPTAIR AIRLINES



Commercial Sector

Aircraft Versions Available

Registrations: SUGCM /SUGCN / SUGCO / SUGCP / SUGCR /SUGCS /SUGCZ SUGDA /SUGDB /SUGDC /SUGDD / SUGDE / SUGDX / SUGDY / SUGDZ SUGEA / SUGEB

Seat plan Layout / Facilities 24 C/ 120Y S E R C O T W T I O N A B C* N o. A 8 NW Y NA 9 NW Y NA 10 NW Y NA 11 NW Y NA 12 NW Y NA 14 NW Y NA B 20 NW N NAV 21 NW N NA 22 NW N NA 23 NWE NE NAE 24 NWE NE NAE 25 NW N NA 26 NW N NA 27 NW N NA 28 NW N NA 29 NW N NA C 30 NW N NA 31 NW N NA 32 NW N NA 33 NW N NA 34 NW N NA 35 NW N NA 36 NW N NA 37 NW N NA 38 NW N NA 39 NW N NA


ROW LETTER

*D E F G* Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y

Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y


*H

J

K

Y NA Y NW Y NA Y NW Y NA Y NW Y NA Y NW Y NA Y NW Y NA Y NW Y NA N NW Y NA N NW Y NA N NW Y NAE NE NWE Y NAE NE NWE Y NA N NW NA N Y NW Y NA N NW Y NA N NW Y NA N NW Y NA N NW Y NA N NW Y NA N NW Y NA N NW Y NA N NW Y NA N NW Y NA N NW Y NA N NW Y NA N NW Y NAV N NW

REV : 0 Page : 4.3-3


EGYPTAIR AIRLINES



Commercial Sector



REV : 0 Page : 4.3-4

4.3.4


EGYPTAIR AIRLINES



Commercial Sector

Cabin Crew Locations The cabin crew balance arms are defined as 7 IN. in front of the Seat Reference Point (SRP). The SRP is defined as the intersection of the seat bottom and the seat back. The cabin crew locations represent the crew seated at take off positions for the main cabin arrangement shown on fig.

GENERAL LOCATION FWD ENTRY DOOR AFT ENTRY DOOR

4.3.5

CABIN CREW NO. OF ATTENDANTS LEFT RIGHT 2 2

2

B.A.IN. 116 1171

Galleys The galley weights listed in the following table represent the maximum allowable galley loading that can be sustained by the basic monologue structure for the galley footprints shown in the main cabin arrangement.

MAXIMUM ALLOWABLE GALLEY WEIGHT LOCATION LB KG GALLEY NO. G1 1250 566 GALLEY NO. G2 1500 680 GALLEY NO. G4B 2440 1106 COMPINED GALLEYS COMBINED WEIGHTS GALLEY NO. G1 & G2 2700 1224


REV : 0 Page : 4.3-5

4.3.6


EGYPTAIR AIRLINES



Commercial Sector

CARGO COMPARTMENTS General Location And Arrangement The following airplane profile illustrates cargo compartment locations.

The following table provides cargo compartment locations, usable volumes and the corresponding volumetric centroid arms for cargo compartments with the cargo door net installed. CARGO COMPARTMENTS

FROM

TO

USABLE VOLUME CU FT

198 731

500 1160

672 869

360.7 900.2

1541

1260.9

LOCATION - B. A.

FORWARD AFT TOTAL

B. A. IN.

FWD Cargo Compartments Door Dimensions The following figure provides the forward cargo door clearance dimensions.


REV : 0 Page : 4.3-6


EGYPTAIR AIRLINES



Commercial Sector

AFT CARGO COMPARTMENTS Door Dimensions The following figure provides the aft cargo door clearance dimensions.

 Average Take-off Weight CG for the B737-800: 26.2%. Basically:: The after the CG, the lower the Fuel consumption.


REV : 0 Page : 4.3-7

4.3.7



EGYPTAIR AIRLINES



Commercial Sector

Loading Instruction

REV : 0 Page : 4.3-8

4.3.8



EGYPTAIR AIRLINES



Commercial Sector

Trim Sheet

REV : 0 Page : 4.3-9


EGYPTAIR AIRLINES



Commercial Sector



REV : 0 Page : 4.3-10


EGYPTAIR AIRLINES



4.4

AB 320-231

4.4.1


Commercial Sector

Capabilities The AB 320/231 is a short-range capacity aircraft the maximum cruise speed is 830 Kilos/Hours. The aircraft is provided with air-starter and auxiliary power unit. This unit provides power and air-conditioning while the aircraft is on the ground. The maximum fuel tanks capacity is 23859 KGS. Dimensions The aeroplane has a wingspan of approximately 34.01-meters. The overall body length is 37.06 meters. The tail stands 11.08 meter above the ground. The floor of the cabin is 3.46 meters above ground level. Passenger Cabin Two main entry doors are provided. They are in the left side of the aircraft, one forward and one aft ward. They are plug types with inflatable escape slides mounted on them. These galley service doors are arranged on the right side so that most of the servicing may be accomplished without disturbance to passenger’s flow. A total of eight emergency hatches, four on each side permit emergency exit from the aircraft. Aircraft configuration is C/Y 10/145 seats, with an additional five cabin crew seats. Instead of the usual overhead hat-racks the AB 320/211 has overhead stowage bind which can be used to stow a limited amount of cabin baggage. Galley units are provided in three locations in passenger’s cabin. G 1 + 2 between Cockpit and First Class Cabin. G4 at the end of the Economy Class Cabin. A total of three toilets are provided in two locations. 01 one unit between Cockpit and First Class Cabin. 02 two at the end of Economy Class Cabin. Baggage And Freight Compartments The lower deck is comprised of three compartments. - Forward cargo compartment (hold NO 1). - After cargo compartment (hold NO 3/4). - Bulk cargo compartment (hold NO 5). They are not containerized and can be used for stowage of loose cargo, baggage or mail, hold 3, 4 and 5 ventilated and heated for carriage of live animals Cargo Compartments Door Dimensions DOORS FORWARD AFT BULK DOOR Edition: 2 Date: Jan 2011

WIDTH 182.cms 182.cms 94.cms

HEIGHT 125.cms 125.cms 86.cms REV : 0 Page : 4.4-1

4.4.2



EGYPTAIR AIRLINES



Commercial Sector

Loading Instruction

REV : 0 Page : 4.4-2

4.4.3



EGYPTAIR AIRLINES



Commercial Sector

Trim Sheet

REV : 0 Page : 4.4-3

4.4.4


EGYPTAIR AIRLINES



Commercial Sector

Aircraft Versions Available 10 C / 135 Y

E C T I O N

0A

0B

0C

Remarks: *Aisle

EFFECTIVITY


R O W

ROW LETTER

N o.

A

B

C*

*D

E

F

G*

*H

J

K

01 02 03 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42

NB N N NB N N N N N NE NE N N N N N N N N N N N N N N Y

Y Y Y NB N N N N N NE NE N N N N N N N N N N N N N N Y






Y N N NB N N N N N NE NE N N N N N N N N N N N N N N N

Y Y Y NB N N N N N NE NE N N N N N N N N N N N N N N N


: SUGBA / SUGBB / SUGBC / SUGBD / SUGBE

REV : 0 Page : 4.4-4

Sheet 10/2


EGYPTAIR AIRLINES



Commercial Sector

10 C / 134 Y S E C T T I O N

0A

0B

0C

Remarks:

R O W

ROW LETTER

N o.

A

B

C*

*D

E

F

G*

*H

J

K

01 02 03 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42


Y Y Y NB N N N N N NE NE N N N N N N N N N N N N N N Y






Y N N NB N N N N N NE NE N N N N N N N N N N N N N N Y

Y Y Y NB N N N N N NE NE N N N N N N N N N N N N N N N


* Aisle

EFFECTIVITY


:

SUGBG / SUGBF

REV : 0 Page : 4.4-5


EGYPTAIR AIRLINES



Commercial Sector

174 Y

Section

OA (54)

OB (60)

OC (60)

Row No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29

EFFECTIVITY


A X X X X X X X X X X X X X X X X X X X X X X X X X X X X X

ROW LETTER B C H J X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X

:

SUGCL

K X X X X X X X X X X X X X X X X X X X X X X X X X X X X X

REV : 0 Page : 4.4-6


EGYPTAIR AIRLINES



Commercial Sector



REV : 0 Page : 4.4-7


EGYPTAIR AIRLINES



Commercial Sector



REV : 0 Page : 4.4-8


EGYPTAIR AIRLINES



4.5

AB 300-B4F

4.5.1

Aircraft Descriptions

Commercial Sector

Capabilities Airbus model A300B4F is all cargo aircraft vision. the maximum cruise speed is 830 kilo/hours mach = 0.0.78% economic speed. The aircraft is provided with an auxiliary power unit to provide power and air-conditioning while the aircraft is on ground. The maximum tank capacity is 47500kgs. Dimensions The aeroplane has a wingspan approximately 44.83ms. The overall body length is 53.61ms the tail span is 16.94ms above the ground. The floor of the cabin is 4.60 ms above ground level. Main deck cargo compartment Aeroplane equipped with main cargo door with the dimension of width 3.581ms high 2.561ms. The main cargo door must not operate with the wind speed is equal or greater than 47 km/h (40 kts). The distance between the rear edge of the main deck cargo door and the engine is 3.860ms. The cargo is loaded in the main deck and it’s equipped with 14 positions of pallets as from Poisson A/B/C/D/E/F/G/H/I/K/L/M/P/R The main deck cargo compartment is equipped with a NAS3610 class II restraint system approved for the transport of ULDs. The layout of gantry pallets on the pallet position given for 88’’X 125’’ Ins. Pallets and 96’’X125’’ ins pallets, with the expiration of the most forward ULD position.


REV : 0 Page : 4.5-1

4.5.2


EGYPTAIR AIRLINES



Commercial Sector

live animal transpiration Layout and environmental conditions of the main deck cargo compartment allow transport of livestock. Live animals shall be permit or crated in special pallet modules or in container / crates which are fitted to a pallet by tie down strops or nets in order to be secured against any movement at take-off, landing and during flight. Animal containers / crates loading and restraint hardware must be in accordance with limitations. The live animal cargo units shall be designed to restrain the live animals, to withstand handling operations during loading and unloading procedure and to withstand forces resulting from aircraft flight conditions. To minimize cleaning of the cargo compartment and the prevent contamination within the air conditioning system, the live animal cargo should be treated as wet fright and the live animal containers should be designed to keep animals west inside.

4.5.3

Cargo Compartments Cargo is loaded in 3 lower deck cargo compartments forward, aft and bulks cargo compartments. FWD Cargo Compartment This cargo compartment is provided with an automatic loading system and is capable of housing: Either 12 A 1 containers (LD3) Or 6 A 2 containers (LD1) Or 4 pallets to NAS 3610  

The maximum gross weight per container is 1285 KGS including weight of the container and its contents. The maximum gross weigh per pallet for positions 11P/12P/21P is 3770kgs and 4626 for position 22P

Note: that the cargo compartment is not necessarily loaded with the maximum number of containers or pallets, any station of container or pallet can be unoccupied. AFT cargo compartment This cargo compartment is provided with an automatic loading system and is capable of housing: Either Or

6 A 1 containers at 1285kgs each. 2 A 1 containers at 1588kgs each.

The strength of the cargo compartment itself limits the load to 10886kg.


REV : 0 Page : 4.5-2


EGYPTAIR AIRLINES



Commercial Sector

Bulk cargo compartment This cargo compartment is to be loaded with bulk freight. The hold is divided into three areas A maximum is 1640kgs. A maximum is 1640kgs B1 maximum is 700kgs B2 maximum is 160kgs Total 2500kgs Please not maximum distributed unit load on the floor is 660kgs/SQM. The maximum local unit load on the floor is 2930kg/SQM. Weight limitations

TAXI OUT TAKE-OFF LANDING ZERO FUEL MAXIMUM PAYLOAD

SUGAC SUBDG CREW 03

165900 165000 134000 126000 44641 KGS 43703 KGS / COURIER 03

Load planning should be as follows:          

UPPER DECK : A-B-C-D-E-F-G-H-J-K-L-M-P-R LOWER DECK : 1-2-4-5 IT IS PROHIBITED TO CARRY LOOSE BULK FREIGHT. CRUSHABLE CARGO SHOULD BE LOADED IN POSITION A, B, R. MAX. CUMULATIVE LOAD FOR ZONE A IS 4689KGS. MAX. CUMULATIVE LOAD FOR ZONE P, R IS 4456KGS. START LOADING FROM POS. R TO J USING THE MAX. LOAD THE HEAVIEST PALLETS FROM H TO E. THE REST LOAD SHOULD BE LOCATED FROM D TO A. TRY TO LOAD 2 TONS IN HOLD 5.


REV : 0 Page : 4.5-3


EGYPTAIR AIRLINES



Commercial Sector

AVI Available In Main Deck And Hold 5.

MAX LOAD DOOR SIZE

MAIN DECK

FWD HOLD

14PALLET 358 X 257CM

16620KG 243 X 178

AFT HOLD 10280KG 181 X 175

HOLD 5 2500KG 95 X 95CM

ULD’s And Max Height

HOLDS

ULD

MAX HIGHT FOR HOLD

A-B-C-D-E-F-G-H-J

PALLET 88*125 PALLET 96*125

240 CMs

K-L-M-P-R

PALLET 88*125

230 CMs

PALLET 88*125

160 CMs

1-2 12 LD3 4


08 LD3

REV : 0 Page : 4.5-4


EGYPTAIR AIRLINES



Commercial Sector

The maximum position load includes the tare weight of the ULD

3080 3426 3696 3696 5670

Pink color


B

3172

B

C

3391

C

D

3391

D

E

6033

E

F

6033

G H J

Orange color

6033 6033 3463 3391

F G H J K

2903

L

2826

M

2826

P

2632

R

Green color

Single Row 88”X125” ULD

4011

A

Maximum position loads in kgs

5670

2826

Single Row 96”X125” ULD

5670

Maximum position loads in kgs

5670

A

Blue color

REV : 0 Page : 4.5-5


EGYPTAIR AIRLINES



Commercial Sector

Load distributions Report ( LIR )


REV : 0 Page : 4.5-6


EGYPTAIR AIRLINES



Commercial Sector



REV : 0 Page : 4.5-7


EGYPTAIR AIRLINES



Commercial Sector



REV : 0 Page : 4.5-8

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



4.6

A300-622RF

4.6.1

Aircraft Descriptions Capabilities The AB 300/600 ER is n long-range capacity aircraft the maximum cruise speed is 830 Kilo/Hours. The aircraft is provided with aircraft auxiliary power unit. This unit provides power and air-conditioning while the aircraft is on the ground. The maximum fuel tanks capacity is 54520 KGS. Dimensions The aeroplane has a wingspan of approximately 44.08-meters. The overall body length is 53.08 meters. The tail stands 16.5 meters above the ground. The floor of the cabin is 4.60 meters above ground level. Main deck cargo compartment Aeroplane equipped with main cargo door with the dimension of width 3.581ms high 2.561ms. The main cargo door must not operate with the wind speed is equal or greater than 47 km/h (40 kts). The distance between the rear edge of the main deck cargo door and the engine is 3.860ms. The cargo is loaded in the main deck and it’s equipped with the following:    



1 5 PAG 88” x 125” ULDs in single row configuration Or 14 PMC 96”x 125” ULDs in single row configuration Or 07 PMC 125”x 96” ULDs in single row configuration Or 18 PAG l25”x 88” ULDs in side by side configuration and 3 88”x125” ULDs in single row configuration Or A mix of the above mentioned ULD’s.

The main deck cargo compartment is equipped with a NAS3610 class II restraint system approved for the transport of ULDs. The layout of gantry pallets on the pallet position given for 88’’X 125’’ Ins. Pallets and 96’’X125’’ ins pallets, with the expiration of the most forward ULD position.


REV : 0 Page : 4.6-1

Traffic Manual

4.6.2

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Live animal transportation Layout and environmental conditions of the main deck cargo compartment allow transport of livestock. Live animals shall be permit or crated in special pallet modules or in container / crates which are fitted to a pallet by tie down strops or nets in order to be secured against any movement at take-off, landing and during flight. Animal containers / crates loading and restraint hardware must be in accordance with limitations. The live animal cargo units shall be designed to restrain the live animals, to withstand handling operations during loading and unloading procedure and to withstand forces resulting from aircraft flight conditions. To minimize cleaning of the cargo compartment and the prevent contamination within the air conditioning system, the live animal cargo should be treated as wet fright and the live animal containers should be designed to keep animals west inside.

4.6.3

Cargo Compartments Cargo is loaded in 3 lower deck cargo compartments forward, aft and bulks cargo compartments. FWD cargo compartment This cargo compartment is provided with an automatic loading system and is capable of housing: Either 12 A 1 containers (LD3) Or 6 A 2 containers (LD6) Or 4 pallets to NAS 3610  

The maximum gross weight per container is 1580 kgs including weight of the container and its contents. The maximum gross weigh per pallet for positions 11p/12p/21p/22p Is 3770kgs Note that the cargo compartment is not necessarily loaded with the maximum number of containers or pallets, any station of container or pallet can be unoccupied

AFT cargo compartment This cargo compartment is provided with an automatic loading system and is capable of housing: Either Or

10 A 1 containers at 1580kgs each 5 A 1 containers at 3175kgs each

The strength of the cargo compartment itself limits the load to 12837kg.


REV : 0 Page : 4.6-2

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Bulk cargo compartment This cargo compartment is to be loaded with bulk freight. The hold is divided into three areas A maximum is 1640kgs.

51 maximum is 1740kgs 52 maximum is 800kgs 53 maximum is 180kgs Total 2770kgs Please not maximum distributed unit load on the floor is 60kgs/SQM. The maximum local unit load on the floor is 2930kg/SQM.

Cargo Compartments Door Dimensions DOORS WIDTH HEIGHT FORWARD 270.cms 170.cms AFT 181.cms 170.cms BULK DOOR 95.cms 107.cms


REV : 0 Page : 4.6-3

Traffic Manual

4.6.4


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Configuration

REV : 0 Page : 4.6-4

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



LIR


REV : 0 Page : 4.6-5

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Weight Limitation TAXI OUT

171400

TAKE – OFF 170500 LANDING

140000

ZERO FUEL 130000

MAX LOAD

MAIN DECK

FWD HOLD *

AFT HOLD *

HOLD 5 *

15 PAG PALLET

18507 KG

12837 KG

2770 KG

14 PMC PALLET DOOR SIZE 2 , 53 X 3 , 37 CMS 171 X 244 CMS 171 X 181 CMS

95 X 63 CMS

* The lower deck is comprised of three compartments. - Forward cargo compartment (hold NO 1/2). - Aft cargo compartment (hold NO 4). - Bulk cargo compartment (hold NO 5). They are containerised and are provided with an electromechanical cargo drive conveyer system. This enables fully loaded containers or pallets on hold 1 to be positioned mechanically in accordance with a prearranged configuration. Hold number 5 is a bulky cargo compartment and may be used for stowage of loose cargo, baggage or mail holds 4 and 5 ventilated and heated for carriage of live animals. ULD’S And Height HOLDS

ULD

A. B. C. D. E. F .G. H .J PALLET 88 * 125

MAX HIGHT FOR HOLD 240 CMS

PALLET 96 * 125 K–L–M–P–R

PAG

230 CMS

PMC S 1-2

170 CMS 4 PALLET

160 CMS

12 LD 3 4


10 LD3

160 CMS

REV : 0 Page : 4.6-6

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Guidance For Load Sheet Distribution MAXIMUM PAY LOAD 46800 KG CREW 3 / COURIER 3 UPPER DECK PAG (SR) A – B – C – D – E – F - G – H - J – K – L – M – P – R – S PMC(SR) AA BB CC DD EE FF GG HH JJ KK LL MM PP RR FLOATING (AMA) AB BC CE EF FH HJ JK SIDE BY SIDE PAG (SBS) AR BR CR DR ER FR GR HR JR AL BL EL DL EL FL GL HL JL PR RS ST  SIDE BY SIDE PMC ( SBS ) AR BR DR ER FR GR HR AL BL CL DL EL FL GL HL LOWER DECK 1. 2. 4. 5 NOTES: WHEN USING SBS YOU BE AWARE OF:  The total load left side.  The total load right side.  SUBSTRACT – LEFT SIDE – RIGHT SIDE       

THE RESULT MUST NOT EXCEED 4 % OF ATOW. LOAD THE HEAVIEST PALLETS FROM F TO J . MAX COMULATIVE LOAD FOR ZONE R. S. – BLUK IS 5263 KG T. S IS 2555 KG  IT IS PROHIBITED TO CARRY DANGEROUS GOODS IN LOWER DECK.  CRUSHABLE CARGO SHOULD BE LOADED IN POSITION A. B. S.  LONG ITEMS WITH A HIGH STIFFNESS SHALL NOT BE LOADED ACROSS THD AREAS OF ARTICULATION (D. F).  AVI AVAILABLE IN MAIN DECK AND HOLD 5.   


REV : 0 Page : 4.6-7

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector





REV : 0 Page : 4.6-8

Traffic Manual

4.7

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



A321-231

4.7.1

Aircraft Description Capabilities

AIRBUS A321 model 231 is short-range capacity aircraft the maximum cruise speed is 0,78% Mack. The maximum fuel tanks are 21200KGS but actually not to exceed 19500KGS according to temperature. Dimensions The aeroplane has a wingspan of approximately 33.913-meters the overall body length is 44.507 meters , the tail stand 11.755 meters above the ground. Passenger Cabin Three main entry doors are provided, they are in the left side of the aircraft, two forwards, and one aft., and they are plug types with inflatable escape slides mounted on them.  The galley service doors are arranged on the right side, so that most of the servicing may be accomplished without disturbance to passenger’s flow. a total of eight emergencies hatch four on each side. Versions available 185Y seats or 10C/175Y seats coat stowage is provided at the forward of the business class.  Passenger cabin galleys in passenger cabin are provided in two locations in passenger’s cabin: G1 + G2 between business class and cockpit G2 + G4 at the end of the aircraft G1 + G2 BETWEEN  A total of four toilets are provided in three locations :1. One unit between cockpit and business class. 2. Two units at the middle of passenger’s cabin. 3. One unit at the end of the cabin.


REV : 0 Page : 4.7-1

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Weight limitations TAXI OUT TAKE-OFF LANDING ZERO FUEL

89400 89000 75500 71500

SERIAL NUMBER 680 687 715 725 REGISTURATION SU-GBT SU-GBU SU-GBV SU-GBW MAXIMUM PAYLOAD 19400 KGS CONF

10F-175Y

10C-175Y

CABIN SECTION

6A

6B

6C

51

65

74

185Y

Load planning should be as follows:        

ULD’s weight must not be added to the D.O.W. it shall be added to total traffic load. Max available vol. loads 9 AKH or 9 PKC. PKC can be loaded in all holds. In case of full PAX, start loading in H3, then H4, and H5. Holds 1-2 are served from the door located in hold 1. Holds 3-4 are served from the door located in hold 4. Only 2 AKH can be loaded in hold 3, which contains auxiliary tank. RFL/ REX/ RCM cannot be loaded in hold 3, 4, 5. In bulk version, one AKH must be loaded in position 32.

Load Planning reference OPTIONS H 1-2-3-4 H5


1

2

3

4

9AKH 9PKC 5PKC+4AKH 5AKH+4PKC BULK

REV : 0 Page : 4.7-2

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Load distribution MAX LOAD

HOLD 1

HOLD2

HOLD 4

HOLD 5

2268 KG 3402 KG 2268 KG 2268 KG 1497 KG

DOOR SIZE 123 X 182 CM



HOLD3

123X 182 CM

86 X 94 CM

AVI Available In Hold 5 Only.

BAGGAGE AND FREIGHT COMPARTMENTS The cargo is loaded in three under floor cargo holds, designed forward cargo hold (compartment 1 and 2), aft cargo hold (compartments 3 and 4) and rear (bulk) cargo hold (compartment 5). aft cargo hold (compartments 3 and 4 and rear bulk compartment 5 are separated by lateral divider net. all three cargo holds are each equipped with an individual access door located on the lower right hand side of the fuselage. the doors of the forward and aft cargo hold are hydraulically powered . manual operation using a hand pump is provided for use when hydraulic power is not available The rear (bulk) cargo door is manually operated from outside or inside the aircraft. Cargo Compartments Door Dimensions DOORS FORWARD AFT BULK DOOR

WIDTH 181.7cms 181.7cms 95.4cms

HEIGHT 123.5cms 123.5cms 70.4cms

MAXIMUM LOAD ( PAX - CGO - MAIL - BAGS )

COMPT.

CPT. 1

CPT. 2

CPT. 3

CPT. 4

CPT. 5

MAX. LOAD

1497KGS

2083KGS

3587KGS

3468KGS

2202KGS

VOLUME

5.880CUMS

8.472CUMS

9.322 CUMS

13.90 CUMS

8.865 CUMS

ULD’S

02

03

02

02

BULK

AVI

Available at hold 5 only


REV : 0 Page : 4.7-3

Traffic Manual

4.7.2

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Aircraft Versions Available 10F175Y 10C175Y SU-GBU SU-GBW ROW 1 2 3 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49


A N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N

B

N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N

C N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N

185Y

D

E

F

G

H N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N

J

N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N

K N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N

REV : 0 Page : 4.7-4

Traffic Manual

4.7.3


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Trim Sheet

REV : 0 Page : 4.7-5

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Weight limitations TAXI OUT TAKE-OFF LANDING ZERO FUEL

260900 260000 181000 169000

SERIAL NUMBER 0156 0159 0178 DESCRIPTION SU-GBM SU-GBN SU-GBO

MAXIMUM PAYLOAD 40140 KGS

CONF 12F-24C-224Y OR 12F-248Y OR 260Y CABIN SECTION

6A 36

6B 116

6C 108

Load planning should be as follows:        

ULD’s weight must not be added to the D.O.W. it shall be added to total traffic load. MAX AVAILABLE VOL. LOADS 5 PLTS -7 LD3. PLTS CAN BE LOADED IN ALL HOLDS. IN CASE OF FULL PAX, START LOADING IN H2, THEN H3, AND H4. HOLDS 1-2 ARE SERVED FROM THE DOOR LOCATED IN HOLD 1. HOLDS 3-4 ARE SERVED FROM THE DOOR LOCATED IN HOLD 4. ONLY 1 AVE CAN BE LOADED IN HOLD 3, WHICH CONTAINS MCR (CREW REST) AND ONE CONTAINER SPARE PARTS. RELOADING SPARE PARTS CONTAINER IN OTHER POSITION ALLOWS YOU TO LOAD ONE PALLET IN HOLD 3.

Load distribution MAX LOAD DOOR SIZE


HOLD 1 HOLD2 9252 KG 13878 KG 270 X 170 CM

HOLD3 HOLD 4 4626 KG 9252 KG 273 X 168 CM

HOLD 5 3468 KG 95 X 95 CM

REV : 0 Page : 4.7-6

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Load Planning reference OPTIONS

1

H1-2

5 PAG

H3-4

7AVE

H5

2 21 AVE

3

4

5

14AVE

1P+ 12AVE 1P+ 6AVE

3P+ 6AVE 1P+ 6AVE

3PAG

6

7

3P+ 5PAG 3ALF 1AVE+ 1AVE+ 3ALF 3PLA

BULK 

AVI AVAILABLE IN HOLD 1, 2, 5 ONLY.

4.7.4


The AB340-266 is a long-range capacity aircraft the maximums cruise speed 0, 82% MACK. Capabilities The aircraft is provided with air-starter and auxiliary power unit. this unit provides power and air-conditioning while the aircraft is on ground. the maximum fuel capacity is 20953 KGS. Dimensions The aeroplane has a wingspan of approximately 60.304 meters. the overall body length is 59.422 meters. the tail stands 16.828 meters above the ground the floor of cabin is 5.640 meters Passenger Cabin Three main entry doors are provided. They are in the lefty side of the aircraft two forward and one after the galley doors are arranged on the right side of the aircraft to prevent disturbance to passenger’s flow. A total of eight emergency hatches, four on each side permit emergency exit from the aircraft configuration is 12f/24c/224y with additional 13 cabin crew seats galley units are provided in three locations:  G1 between cockpit and first class seats.  G2 between first class and business class.  G6 + G7 at the end of the aircraft.  A total of six toilets are provided.


REV : 0 Page : 4.7-7

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector





REV : 0 Page : 4.7-8

Traffic Manual

4.8

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



A340-212 Baggage And Freight Compartments The lower deck is comprised of five compartments. Forward cargo compartments (1 and 2). After cargo compartments (3 and 4). After bulk compartment (5). All compartments are containerised except bulk compartment Live animals available in bulk compartment. Cargo Compartment And Door Dimensions DOOR FORWARD AFT BULK


WIDTH 2.466ms 2.466ms 0.950ms

HEIGHT 1.698ms 1.698ms 0.637ms

REV : 0 Page : 4.8-1

Traffic Manual

4.8.1


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Trim Sheet

REV : 0 Page : 4.8-2

Traffic Manual

4.8.2

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Aircraft Versions Available 12F24C224Y ROW 1 2 8 9 10 11 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49

A N S N N N S NE N N N N N N N N N N N N N N

B

NE N N N N N N N N N N N N N

12F248Y C N S N N N S NE N N N N N N N N N N N NH NH NH NE N N N N N N N N N N M M M

260Y 12C248Y

36C224Y

D N S N N N S

E

F

G N S N N N S

N N N N N N N N N N N N N N N N N N N N N N N N N N N N


N N N N N N N N N N N N N N N N N N N N N N N N


H N S N N N S NE N N N N N N N N N N N NH NH NH

J

NE N N N N N N N N N N M M M

K N S N N N S NE N N N N N N N N N N N N N N NE N N N N N N N N N N N N N

Weight limitations TAXI OUT TAKE-OFF LANDING ZERO FUEL SERIAL NUMBER DESCRIPTION


28423 SU-GBP

28424 SU-GBR

287800 286900 208660 195045 28425 SU-GBS

32629 SU-GBX

32630 SU-GBY

REV : 0 Page : 4.8-3

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Maximum payload 51300 KGS

CONF 12F / 21C / 286Y Or 12F / 307Y Or 319Y CABIN SECTION

A

B

C

D

12

21

173

113

Load planning should be as follows:       

ULD’s weight must not be added to the D.O.W. it shall be added to total traffic load. MAX AVAILABLE VOL. LOADS 6 PLTS -10 LD3. PLTS CAN BE LOADED IN HOLD 1-2 ONLY. IN CASE OF FULL PAX, START LOADING IN H3, THEN H4, AND H5. HOLDS 1-2 ARE SERVED FROM THE DOOR LOCATED IN HOLD 1. HOLDS 3-4 ARE SERVED FROM THE DOOR LOCATED IN HOLD 4. ONLY 2 AVE CAN BE LOADED IN HOLD 3, WHICH CONTAINTS MCR (CREW REST). Capabilities

The Boeing 777-200 is a long-range aircraft. Dimensions The aircraft has a wingspan of approximately 199.11-inches, The overall body length is 209.11 inches. The tail stands 60.6 inches above the ground.


REV : 0 Page : 4.8-4

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector





REV : 0 Page : 4.8-5

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector





REV : 0 Page : 4.8-6

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



4.9

B777-266

4.9.1

Passengers Cabin Three main entry doors are provided .they are in the left side of the aircraft, two forwards and one after. They are plug types with inflatable escape slides mounted on them. The galley service doors are arranged on the right side so that most of the servicing may be accomplished without disruption to passenger’s flows A total of eight emergencies hatches four on each side permit emergency exit from the aircraft configuration layout of the aircraft has up to 319 seats with different versions :12F/21C/286Y OR 12F/307Y OR 319 Y Galley units are provided in three locations F1/F2/F3 in FWD M1/M2 /M3 in middle A1/A2/A3/A4 in AFT

4.9.2

Cargo Compartments The lower deck is comprised of five compartments: FWD CARGO COMPARTMENT 1 AND 2  AFT CARGO COMPARTMENTS 3 AND 4  BULK CGO COMPARTMENT 5

4.9.3

Door Dimensions

DOORS

WIDTH

HEIGHT

FORWARD

101.9 inch’s.

64.0 9 inch’s.

AFT

67.0 9 inch’s.

64.9 inch’s.

33.9 inch’s.

44.0 9 inch’s.

BULK


REV : 0 Page : 4.9-1

Traffic Manual

4.9.4

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Aircraft Versions Available 12F21C286Y - 12F307Y - 319Y - 12C307Y - 319C ROW 1 2 8 9 10 20 21 22 23 24 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46

A N S N N S NE N N N N N N N N N N N N

47 48 49 50 51 52 53

N N N N M M M

NE N N N N N N


B

NE N N N N N N N N N N N N

C N S N N S NE N N N N N N N N N N N N

N N N N N N

NE N N N N N N

N N N

N N N N M M M

D N S N N S

E

F

G N S N N S

N N S

NB N N N N N N N N NH NH NH N

NB N N N N N N N N N N N N



NB N N N N N

NB N N N N N

NB N N N N N

NB N N N N N

N N N N N N

N N N N N N

N N N N N N

N N N N N N

H N S N N S NE N N N N N N N N N N N N N NE N N N N N NH

N N N N M M M

J

K N S N N S NE N N N N N N N N N N N N N NE N N N N N N

N N N N M M M

REV : 0 Page : 4.9-2

Traffic Manual

4.9.5


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Load Instruction Report

REV : 0 Page : 4.9-3

Traffic Manual

4.9.6


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Trim Sheet

REV : 0 Page : 4.9-4

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector





REV : 0 Page : 4.9-5

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector





REV : 0 Page : 4.9-6

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



4.10

A330-243

4.10.1


The A330-243 is a long-range capacity aircraft the maximums cruise speed 0,82% MACK. Capabilities The aircraft is provided with air-starter and auxiliary power unit. this unit provides power and air-conditioning while the aircraft is on ground. the maximum fuel capacity is 109 400 KGs. Dimensions The aeroplane has a wingspan of approximately 60.304 meters. the overall body length is 58.376 meters. The tail stands 17.880 meters above the ground the floor of cabin is 6.671 meters Passenger Cabin

Seats

Three main entry doors are provided. They are in the left side of the aircraft two forward and one after the galley doors are arranged on the right side of the aircraft to prevent disturbance to passenger’s flow. A total of eight emergency hatches, four on each side permit emergency exit from the aircraft configuration is 24C/244Y with additional 14 cabin crew seats galley units are provided in three locations: - G1 + G2 between cockpit and business class seats. - G3 + G4 between business class and economy class. - G6 + G7 + G8 at the end of the aircraft. - A total of eight toilets are provided. Infant

Stretcher

*From row 21 to 37 C/D/G/h *From row 39 to 47 C/D/G/H Lavatory

48/49/50 C/H

LCD screen

2 In front of row 08 4 Behind row 37 2 Behind row 50

In front of row 08 In front of row 20/24/27/30/33/36/38/41/44/47/50


Baby bassinet Row 08 Row 20 & 21D/E/F/G Over wings From row 23 to 36

Exit Row 38

Attendant 4 in front of row 08 2 in front of row 20 2 in front of row 38 6 behind row 51

REV : 0 Page : 4.10-1

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Baggage And Freight Compartments       

The lower deck is comprised of five compartments. Forward cargo compartments (1 and 2). After cargo compartments (3 and 4). After bulk compartment (5). Aft cargo holds (compartment 3 and 4) and bulk cargo hold (Compartment 5) are separated by a lateral divider net. All compartments are containerised except bulk compartment * Live animals available in forward cargo hold (compartment 1 and 2) and bulk hold (compartment 5). * This cargo holds are equipped with Temperature controlled heating, cooling and ventilation systems.

Cargo Compartment And Door Dimensions

DOOR

WIDTH

HEIGHT

FORWARD

2.466ms

1.699ms

AFT

2.466ms

1.682ms

BULK

0.950ms

0.637ms

 Average Operating Empty Weight CG for the A330: 24.5%. Basically:: The after the CG, the lower the Fuel consumption.


REV : 0 Page : 4.10-2

Traffic Manual

4.10.2

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Aircraft Versions Available

24C 244Y ROW 8 9 10 11 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51

A NB N N N NB N N N N N N N N N N N N N N N N N NE N N N N N N N N N N N N


B

C NB N N N NB N N N N N N N N N N N N N N N N N NE N N N N N N N N N NM NM NM

D NB N N N

E

F

G NB N N N

NB N N N N N N N N N N N N N N N N NE N N N N N N N N N N N N N



NB N N N N N N N N N N N N N N N N NE N N N N N N N N N

H NB N N N NB N N N N N N N N N N N N N N N N N NE N N N N N N N N N NM NM NM

J

K NB N N N NB N N N N N N N N N N N N N N N N N NE N N N N N N N N N N N N

REV : 0 Page : 4.10-3

Traffic Manual

4.10.3


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Load Instruction Report

REV : 0 Page : 4.10-4

Traffic Manual

4.10.4


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Trim Sheet

REV : 0 Page : 4.10-5

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Weight limitations

TAXI OUT

352441

TAKE-OFF

351534

LANDING

251290

ZERO FUEL

237682

SERIAL NUMBER

38284

38285

38288

38289

DESCRIPTION

SU-GDL

SU-GDM

SU-GDN

SU-GDO

SU-GDP

SU-GDR

Maximum Payload 51300 KGS

CONF 49C-297Y OR 346 Y

CABIN SECTION

A

B

C

D

28

81

120

117

 ULD’s weight must not be added to the D.O.W. it shall be added to total traffic load.  Holds 1-2 are served from the door located in hold 1.  Holds 3-4 are served from the door located in hold 4.


REV : 0 Page : 4.10-6

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector





REV : 0 Page : 4.10-7

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector





REV : 0 Page : 4.10-8

Traffic Manual

4.11

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



B777 – 300 ER Dimensions


REV : 0 Page : 4.11-1

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Passenger Cabin


REV : 0 Page : 4.11-2

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Special Seat Locations EXIT SEATS

BASSINET

STRETCHER

DISABLED


28ABC/HJK 42ABC/HJK 12C/DG/H 20B/DG/J 27DG 41DG 53AC / 54 AC / 55AC 53HK / 54 HK / 55HK 11AC/DG/HK 51DG 52DG 53DG

REV : 0 Page : 4.11-3

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Seat Identifier Section

0a

0b

0c

0d

0d


8 9 10 11 12 14 15 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55

A

B

C

D

E

F

G

H

J

K

NW

Y

NA

NA

N

Y

NA

NA

Y

NW

NW

Y

NA

NA

N

Y

NA

NA

Y

NW

NW

Y

NA

NA

N

Y

NA

NA

Y

NW

NW

Y

NA

NA

N

Y

NA

NA

Y

NW

NW

Y

NAB

NAB

N

Y

NAB

NAB

Y

NW

NW

Y

NA

NA

N

Y

NA

NA

Y

NW

NW

Y

NA

NA

N

Y

NA

NA

Y

NW

NW

NB

NA

NAB

N

Y

NAB

NA

NB

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

Y

Y

Y

NA

N

Y

NA

NA

N

NW

Y

Y

Y

NAB

N

Y

NAB

Y

Y

Y

NWE

NE

NAE

NAE

NE

Y

NAE

NAE

NE

NWE

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

Y

Y

Y

NAB

N

Y

NAB

Y

Y

Y

NWE

NE

NAE

NAE

NE

Y

NAE

NAE

NE

NWE

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NW

N

NA

NA

N

Y

NA

NA

N

NW

NWH

Y

NAH

NA

N

Y

NA

NAH

Y

NWH

NWH

Y

NAH

Y

Y

Y

Y

NAH

Y

NWH

NWH

Y

NAH

Y

Y

Y

Y

NAH

Y

NWH

REV : 0 Page : 4.11-4

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Baggage and freight compartments Cargo compartment and door dimensions Lower Deck Cargo Compartment 1. The airplane has space and equipment in the lower hold to carry cargo and baggage in containers, on pallets, and in bulk form. The capacity of each lower hold compartment is approximately:

QTY

FORWARD COMPARTMENT

24 or 8 or 8

AFT COMPARTMENT

20 or 6 or 6

BULK CARGO COMPARTMENT

-

PALLET DIMENSIO N (IN) 96 X 125 88 X 125 96 X 125 88 X 125 -

CONTAINER

VOLUME (CU FT)

LD-3 -

3,792 3,320

-

3,040

LD-3 -

3,160 2,490

-

2,274

-

600

Lower Hold Cargo Compartment Doors Door Forward cargo Aft Cargo Bulk cargo



Dimensions (inches) Width and Height 102W x 67H 102W x 67H 36W x 45H

Dimensions (CM) Width and Height 259W. x 170H 259W. x 170H

ULD’s weight must not be added to the D.O.W. it shall be added to total traffic load.


REV : 0 Page : 4.11-5

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Door Dimensions The following figure provides the forward cargo door dimensions.

Allowable Package Sizes The following tables are applicable for packages loaded aft of the forward cargo door


REV : 0 Page : 4.11-6

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Air craft LOPA


REV : 0 Page : 4.11-7

Traffic Manual


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



REV : 0 Page : 4.11-8

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Cargo Compartment Temperature Control The temperature of each cargo compartment is controlled separately Forward Cargo Compartment 1. The air temperature in is kept above 0 degrees Celsius two inches from the interior surfaces of the compartment. Actual compartment temperature is a function of ambient cruise conditions. The above conditions do not include areas adjacent to the cargo doors. 2. An air conditioning system is installed that can provide an environment suitable for the transport of perishable, live or other temperature-sensitive cargo.


Aft Cargo Compartment

1. The heating system has two heating levels. The air temperature in the compartment during steady-state cruise conditions can be kept at either of these settings 2. The LOW temperature setting keeps the average cargo compartment temperature at or more than 4.4 degrees Celsius. The temperature two inches from the interior surfaces of the compartment will be more than 1.7 degrees Celsius. 3. The HIGH temperature setting keeps the average temperature at or more than 18.3 degrees Celsius. The temperature two inches from the interior surfaces of the compartment will be more than 15.6 degrees Celsius. 4. The above conditions do not include areas adjacent to the cargo doors.

Bulk Cargo Compartment

1. The heating system for the bulk cargo compartment has two heating levels. A fan supplies ventilation at the higher temperature setting so animals can be carried in the compartment. The air temperature in the compartment during steadystate cruise conditions can be kept at either of these settings: 2. The LOW temperature setting keeps th average cargo compartment temperature at or more than 40 degrees Fahrenheit (4.4 degrees Celsius). The temperature two inches from the interior surfaces of the compartment will be more than 35 degrees Fahrenheit (1.7 degrees Celsius). 3. The HIGH temperature setting keeps the average cargo compartment temperature at or more than 65 degrees Fahrenheit (18.3 degrees Celsius). The temperature two inches from the interior surfaces of the compartment will be more than 60 degrees Fahrenheit (15.6 degrees Celsius). 4. The above conditions do not include areas adjacent to the cargo doors.

REV : 0 Page : 4.11-9

Traffic Manual


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



REV : 0 Page : 4.11-10

Traffic Manual

No

Part C - Chapter 4

Commercial Sector



CTR

PAL

44 CTR

0 PLA

PAL Positions -

101

42 CTR

1 PLA

11P

201

40 CTR

1 PAL

42P

301

40 CTR

1 PAL

41P

401

40 CTR

1PLA

13P

501

40 CTR

1PLA

21P

001


EGYPTAIR AIRLINES

CTR Positions

RESTRICTION

11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R ,41L , 41R , 44L , 44R 11L , 11R , 12L , 12R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R ,42L , 42R , 43L , 43R , 44L , 44R

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

REV : 0 Page : 4.11-11


Commercial Sector



No

CTR

PAL

601

38 CTR

1PLA

PAL Positions 22P

701

36 CTR

1 PAL

23P

801

32 CTR

1 PAL

24P

901

30CTR

1 PAL

25P

1001 30 CTR

1 PAL

31P

1101 32CTR

1 PAL

32P

1201 36CTR

1 PAL

33P

1301 38 CTR

1 PAL

34P


EGYPTAIR AIRLINES

CTR Positions

RESTRICTION

11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R, 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R ,42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L ,36R , 41L , 41R , 42L , 42R , 43L ,43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R, 28L , 28R, 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L ,36R , 41L , 41R , 42L , 42R , 43L, 43R, 44L , 44R , 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R, 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L, 43R, 44L , 44R , 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L ,

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

POSITION 33P MUST LOAD WITH PMC ONLY

NO RESTRICTION

REV : 0 Page : 4.11-12

Traffic Manual

No

CTR

PAL

Part C - Chapter 4

Commercial Sector



PAL Positions

102

36 CTR

2 PAL

11P , 12P

202

38CTR

2 PAL

11P , 42P

302

38 CTR

2 PAL

11P ,13P

402

38 CTR

2 PAL

11P , 21P

502

36 CTR

2 PAL

11P , 22P

602

38 CTR

2 PAL

12P , 13P


EGYPTAIR AIRLINES

CTR Positions 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 42L , 42R , 43L , 43R , 44L , 44R 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R 12L , 12R ,21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R ,42L , 42R, 43L , 43R , 44L , 44R 12L , 12R , 13L , 13R , 14L , 14R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R, 43L , 43R , 44L , 44R 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R, 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R, 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R, 43L , 43R , 44L , 44R 11L , 11R, 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R ,43L , 43R , 44L , 44R

RESTRICTION

POSITION 14L &14R NOT ALOWED TO BE END STOP FOR LOADING FWD HOLD

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

REV : 0 Page : 4.11-13

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



No

CTR

PAL

702

36 CTR

2 PAL

PAL Positions 21P, 22P

802

32 CTR

2 PAL

12P ,34P

902

34 CTR

2 PAL

12P ,34P

11L , 11R, 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R, ,41L , 41R , 42L , 42R ,43L , 43R , 44L , 44R

1002 36 CTR

2 PAL

13P , 21P

1102 36 CTR

2 PAL

22P , 23P

1202 36 CTR

2 PAL

33P , 34P

11L , 11R , 12L , 12R, 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R, 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R ,43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R, 26L , 26R , 27L , 27R , 28L , 28R, 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R, 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R ,43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 42L , 42R ,43L , 43R , 44L , 44R


CTR Positions

RESTRICTION

11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R, 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R, 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R ,43L , 43R , 44L , 44R 11L , 11R, 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R, 42L , 42R ,43L , 43R , 44L , 44R

NO RESTRICTION

- POSITION 14L &14R NOT ALLOWED TO BE END STOP FOR LOADING FWD HOLD - ONCE WE LDD 01 PMC AT POSITION 34 NOT ALLOWED TO LOAD 41L & 41R POSITION 14L &14R NOT ALOWED TO BE END STOP FOR LOADING FWD HOLD ONCE WE LDD 01 PAG AT POSITION 34 WE ALLOWED TO LOAD 41L & 41R NO RESTRICTION

NO RESTRICTION

POSITION 33P & 34P MUST LOAD WITH PMC ONLY

REV : 0 Page : 4.11-14

Traffic Manual

No

CTR

PAL

Part C - Chapter 4

Commercial Sector



PAL Positions 41P , 42P

1302 38 CTR

2 PAL

103

32CTR

3 PAL

11P , 12P , 42P

203

36 CTR

3 PAL

11P , 41P , 42P

303

30CTR

3 PAL

25P , 24P , 23P

403

36 CTR

3 PAL

11P , 12P , 13P

503

34 CTR

3 PAL

12P , 13P , 21P

603

34 CTR

3 PAL

21P , 22P , 23P

104

30 CTR

4 PAL

31P , 32P , 33P ,


EGYPTAIR AIRLINES

CTR Positions

RESTRICTION

11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R, 35L , 35R , 36L , 36R , 41L , 41R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22P , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 21L , 21 R , 22L ,22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R, 35L , 35R , 36L , 36R , 41L , 41R, 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R, 35L , 35R , 36L , 36R , 41L , 41R, 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R, 26L , 26R , 27L , 27R , 28L , 28R, 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R, 35L , 35R , 36L , 36R , 41L , 41R, 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R ,

NO RESTRICTION

Position 14L & 14R Not Allowed To Be End Stop For Loading Fwd Hold

NO RESTRICTION

WE LDD ONLY 30 AKE AND 22P SUPPOSE TO BE NIL

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

ONCE WE HAVE 01PMC LDD AT

REV : 0 Page : 4.11-15

Traffic Manual

No

CTR

PAL

Part C - Chapter 4

Commercial Sector



PAL Positions 34P

CTR Positions

RESTRICTION

22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 42L , 42R , 43L , 43R , 44L , 44R

11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R, 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 21L , 21R , 31L , 31R , 32L , 32R ,

H3 WE LOAD ONLY 06 AKE AT H4 ( ANY PAG MUST LOAD FIRST B4 LOAD PMC AT H3 ) ONCE WE LDD 04 PAG AT HOLD 3 WE CAN LOAD POSITION 41 L & 41R

204

32 CTR

4 PAL

31P , 32P , 33P , 34P

304

30 CTR

4 PAL

24P , 23P , 22P , 21P

404

30 CTR

4 PAL

33P , 34P , 41P , 42 P

504

32 CTR

4 PAL

11P , 12P , 13P , 21P

604

30 CTR

4 PAL

22P , 23P ,24P , 25P

704

30 CTR

4 PAL

13P , 21P . 22P , 23P

804

30 CTR

4 PAL

12P , 13P , 21P , 22P

106

22 CTR

6 PAL

13P , 22P , 23P


EGYPTAIR AIRLINES

NO RESTRICTION

33P & 34 P MUST LOADED WITH PMC only

NO RESTRICTION

ULD at position 21L & 21R will be in the middle between 22LR & 21LR NO RESTRICTION

ULD AT POSITION 21L & 21R WILL

REV : 0 Page : 4.11-16

Traffic Manual

No

CTR

PAL

Part C - Chapter 4

Commercial Sector



PAL Positions 24P, 25P ,42P

CTR Positions

RESTRICTION

33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 41L , 41R 11L , 11R , 12L , 12R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R

BE IN THE MIDDLE BETWEEN 22LR & 21LR ( AT H3 ANY PAG MUST LOAD FIREST B4 LOAD PMC )

206

24 CTR

6 PAL

31P , 32P , 33P 34P , 41P , 42P

306

26 CTR

6 PAL

31P , 32P , 33P , 34P, 41P , 42P

406

24 CTR

6 PAL

13P , 21P , 22P 23P , 24P ,25P

506

24 CTR

6 PAL

11P , 22P , 23P 24P , 25P , 42P

606

26 CTR

6 PAL

11P , 12P , 13P 21P , 22P , 23P

706

24 CTR

6 PAL

22P , 23P 24P, 25P , 41P , 42P

806

22 CTR

6 PAL

11P , 12P , 33P 34P, 41P , 42P

906

24 CTR

6 PAL

11P , 12P, 13P , 32P , 33P , 34P

1006 26 CTR

6 PAL

11P, 12P, 13P 32P ,


EGYPTAIR AIRLINES

26L , 26R , 27L , 27R , 28L , 28R ,31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R 21L ,21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R, 31L , 31R , 32L , 32R , 33L , 33R

21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 42L , 42R , 43L , 43R , 44L , 44R 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R ,

IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R NO RESTRICTION

ULD AT POSITION 21L & 21R WILL BE IN THE MIDDLE BETWEEN 22LR & 21LR NO RESTRICTION

NO RESTRICTION

- POSITION 14L &14R NOT ALLOWED TO BE END STOP FOR LOADING FWD HOLD - 33P & 34 P MUST LOADED WITH PMC ( AT H3 ANY PAG MUST LOAD FIREST B4 LOAD PMC ) IN CASE OF ALL H3 LDD WZ PAG

REV : 0 Page : 4.11-17

Traffic Manual

No

CTR

PAL

Part C - Chapter 4

Commercial Sector



PAL Positions 34P , 3P

107

18 CTR

7 PAL

207

20 CTR

7 PAL

307

20 CTR

7 PAL

407

22 CTR

7 PAL

507

24 CTR

7 PAL

607

22 CTR

7 PAL

707

22 CTR

7 PAL

12P , 13P , 21P 22P , 23P , 24P , 25P

807

22 CTR

7 PAL

11P , 22P , 23P 24P , 25P , 41P , 42P

907

22 CTR

7 PAL

11P , 12P , 13P 33P , 34P , 41P , 42P

1007 20 CTR

7 PAL

11P , 12P , 21P 22P 23P , 24P ,25P


EGYPTAIR AIRLINES

22P , 23P , 24P 31P , 32P , 33P , 34P 22P , 23P , 24P , 31P , 32P , 33P , 34P 13P , 21P , 22P 23P , 24P , 25P , 42P 11P , 31P , 32P 33P , 34P , 41P , 42P 11P , 31P , 32P , 33P , 34P , 41P , 42P 11P , 13P , 21P 22P , 23P , 24P , 25P

CTR Positions

RESTRICTION

26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 41L , 41R ,42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 28L , 28R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 28L , 28R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R

ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R ( AT H3 ANY PAG MUST LOAD FIREST B4 LOAD PMC ) IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R NO RESTRICTION

11L , 11R , 12L , 12R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 41L , 41R , 12L , 12R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 11L , 11R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , , 42L , 42R , 43L , 43R , 44L , 44R

( AT H3 ANY PAG MUST LOAD FIREST B4 LOAD PMC ) IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

-33P & 34P MUST LOADED WITH PMC

POSITION 14L &14R NOT ALOWED TO BE END STOP FOR LOADING FWD HOLD

REV : 0 Page : 4.11-18

Traffic Manual

No

CTR

PAL

108

20 CTR

8 PAL

208

16 CTR

8 PAL

308

18 CTR

8 PAL

408

14 CTR

8 PAL

508

16CTR

8 PAL

608

18 CTR

8 PAL

708

18 CTR

8 PAL

808

16 CTR

8PAL

808

20 CTR

8 PLA

908

16CTR

8 PAL


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions 11P , 12P , 13P 21P , 22P , 23P , 24P , 25P 22P , 23P , 24P 25P , 31P , 32P , 33P , 34P

CTR Positions

RESTRICTION

31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R

NO RESTRICTION

11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 42L , 42R , 43L , 43R , 44L , 44R

22P , 23P , 24P 25P , 31P, 32P, 33P,34P 13P , 22P , 23P 24P , 25P , 32P , 33P , 34P 13P , 22P , 23P 24P , 25P , 32P , 33P , 34P 12P , 13P , 21P 22P , 23P , 24P , 25P , 42P 11P , 22P , 23P 24P , 25P , 32P , 33P , 34P , 11P , 22P , 23P 24P , 25P , 32P , 33P , 34P 11P , 12P , 31P , 32P , 33P , 34P , 41P , 42P 13P , 22P , 23P ,

11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R

ONCE WE HAVE 01PMC LDD AT H3 WE COULDN’T LOAD ANY AKE AT POSITION 41L & 41R ( AT H3 ANY PAG MUST LOAD FIREST B4 LOAD PMC ) IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R ONCE WE HAVE 01PMC LDD AT H3 WE LOAD ONLY 06 AKE AT H4 IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R NO RESTRICTION

11L , 11R , 12L , 12R , 21L , 21R , 31L , 31R , 42L , 42R , 43L , 43R , 44L , 44R

11L , 11R , 12L , 12R , 21L , 21R , 31L , 31R ,41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R

11L , 11R , 31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R , 42L , 42R 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 31L , 31R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 31L , 31R , 42L , 42R , 43L , 43R , 44L , 44R 14L , 14R , 21L , 21R , 22L , 22R , 23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 41L , 41R 11L , 11R , 12L , 12R , 21L , 21R , 31L , 31R , 41L , 41R ,

IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R ONCE WE HAVE 01PMC LDD AT H3 WE LOAD ONLY 06 AKE AT H4 IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R IN CASE OF ALL H3 LDD WZ PAG

REV : 0 Page : 4.11-19

Traffic Manual

No

CTR

PAL

109

14CTR

9 PAL

209

14CTR

9 PAL

309

14 CTR

9 PAL

409

16 CTR

9 PAL

509

16 CTR

9 PAL

609

14 CTR

9 PAL

709

16 CTR

9 PAL

809

12 CTR

9 PAL

909

14 CTR

9 PAL


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions 24P , 25P , 32P , 33P , 34P 11P , 12P , 13P , , 22P , 23P , 33P , 34P , 41P , 42P 11P , 12P , 13P , 21P , 32P , 33P , 34P , 41P, 42P 11P , 12P , 13P , 21P , 32P , 33P , 34P , 41P, 42P 25P , 24P , 23P , 22P , 21P , 13P , 12P , 11P , 42P 25P, 24P, 23P, 22P, 21P , 13P , 12P , 41P ,42P 25P , 24P , 23P , 22P , 21P , 31P , 32P , 33P , 34P 25P , 24P , 23P , 22P , 21P, 31P , 32P , 33P , 34P 25P,24P,2 3P, 22P, 31P,32P, 33P,34P,4 2P 25P , 24P , 23P , 22P, 31P ,

CTR Positions

RESTRICTION

42L , 42R , 43L , 43R , 44L , 44R

ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R IN CASE OF ALL PALLET AT H3 LDD WZ PMC ONLY

21L , 21R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 32L , 32R , 33L , 33R

23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R

AT H3 ANY PAG MUST LOAD FIREST B4 LOAD PMC

24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 41L,41R

IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R


NO RESTRICTION


NO RESTRICTION

11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 42L , 42R , 43L , 43R , 44L , 44R




11L,11R ,12L,12R,13L,13R,14L,14R, 21L,21R ,42L,42R


11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 21L , 21R , 41L , 41R , 42L , 42R

IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN

REV : 0 Page : 4.11-20

Traffic Manual

No

CTR

PAL

110

10 CTR

10 PLA

210

12 CTR

10 PLA

310

12 CTR

10 PAL

410

14 CTR

10 PAL

510

10 CTR

10 PAL

610

12 CTR

10 PAL

610

14 CTR

10PAL

710

10 CTR

10 PAL


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions 32P , 33P , 34P , 42P 13P , 21P , 22P , 23P , 31P , 32P , 33P , 34P , 41P , 42P 13P , 21P , 22P , 23P , 31P , 32P , 33P , 34P , 41P , 42P 11P , 12P , 13P , 21P , 31P , 32P , 33P , 34P , 41P , 42P 11P , 12P , 13P , 21P , 31P , 32P , 33P , 34P , 41P , 42P 11P, 12P , 13P , 21P , 22P , 23P, 24P , 25P , 41P, 42P 11P , 12P , 13P , 21P , 22P , 23P , 24P , 25P , 41P , 42P 11P, 12P , 13P , 21P , 22P , 23P , 24P , 25P, 41P . 42P 11P,12P.1 3P.

CTR Positions

RESTRICTION LDD 02 AKE AT PSN 41L & 41R

11L , 11R , 12L , 12R , 26L , 26R , 27L , 27R , 28L , 28R

( AT H3 ANY PAG MUST LOAD FIREST B4 LOAD PMC

11L , 11R , 12L , 12R , 26L , 26R , 27L , 27R , 28L , 28R , 41L , 41R


23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R


23L , 23R , 24L , 24R , 25L , 25R , 26L , 26R , 27L , 27R , 28L , 28R , 41L , 41R


31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R

NO RESTRICTION

31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R

NO RESTRICTION

31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 35L , 35R , 36L , 36R , 41L , 41R

NO RESTRICTION

21L , 21R , 26L , 26R , 27L , 27R , 28L , 28R , 42L , 42R

AT H3 ANY PAG MUST LOAD

REV : 0 Page : 4.11-21

Traffic Manual

No

CTR

PAL

810

12 CTR

10 PAL

910

10CTR

10 PAL

1010 12 CTR

10 PAL

1110 12 CTR

10 PAL

1210 10 CTR

10 PAL

1310 12 CTR

10 PAL

1410 8 CTR

10 PAL


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions 22P.23P. 31P,32P,3 3P,34P ,42P 11P,12P.1 3P. 22P.23P. 31P,32P,3 3P,34P ,42P 11P , 12P , 13P , 22P , 23P , 32P , 33P , 34P , 41P , 42P 11P , 12P , 13P , 22P , 23P , 32P , 33P , 34P , 41P , 42P 11P , 12P , 13P , 21P , 22P , 23P , 24P , 25P , 33P , 34P 21P , 22P , 23P , 24P , 25P , 31P , 32P , 33P , 34P , 42P 21P , 22P , 23P , 24P , 25P , 31P , 32P , 33P , 34P , 42P 11P , 12P , 21P , 22P , 23P . 31P , 32P , 33P , 34P , 42P

CTR Positions

RESTRICTION FIREST B4 LOAD PMC

21L , 21R , 26L , 26R . 27L , 27R , 28L , 28R , 41L , 41R , 42L , 42R


21L , 21R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R


21L , 21R , 26L , 26R , 27L , 27R , 28L , 28R , 31L , 31R , 41L , 41R


31L , 31R , 32L , 32R , 33L , 33R , 42L , 42R , 43L , 43R , 44L , 44R

IN CASE OF ALL PALLET AT H3 LDD WZ PMC ONLY

14L , 14R , 13L , 13R , 12L , 12R , 11L , 11R , 42L , 42R

ANY PAG MUST LOAD FIREST B4 LOAD PMC AT H3

14L , 14R , 13L , 13R , 12L , 12R , 11L , 11R , 41L , 41R , 42L , 42R


26L , 26R , 27L , 27R , 28L , 28R , 42L , 42R

- AT H3 ANY PAG MUST LOAD FIREST B4 LOAD PMC - POSITION 14L &14R NOT ALOWED TO BE

REV : 0 Page : 4.11-22

Traffic Manual

No

CTR

PAL

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions

CTR Positions

1510 10 CTR

10 PAL

11P , 12P . 21P , 22P . 23P . 31P , 32P , 33P , 34P , 42P

26L,26R.27L,27R, 28L,28R, 41L,41R 42L,42R

111

8 CTR

11 PAL

11L , 11R , 26L , 26R , 27L , 27R , 28L , 28R

211

10 CTR

11 PAL

311

8 CTR

11PLA

12P , 13P, 21P, 22P , 23P , 31P 32P , 33P , 34P , 41P , 42 P 12P,13P ,21P,22P ,23P 31P,32P,3 3P,34 P 41P,42P 25P , 24P , 23P , 22P , 21P , 31P , 32P , 33P , 34P , 41P , 42P

411

10 CTR

11 PLA

511

8 CTR

11 PAL

611

8 CTR

11 PAL

25P , 24P , 23P , 22P , 21P , 31P , 32P , 33P , 34P , 41P , 42P 11P,13P 21P,22P,2 3P 24P,25P, 33P, 34P, 41P,42P 11P , 12P , 13P , 22P , 23P , 31P , 32P , 33P


RESTRICTION END STOP FOR LOADING FWD HOLD IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R - POSITION 14L &14R NOT ALOWED TO BE END STOP FOR LOADING FWD HOLD ANY PAG MUST LOAD FIREST B4 LOAD PMC AT H3

11L , 11R , 26L , 26R , 27L , 27R , 28L , 28R , 41L , 41R


11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R ,


11L , 11R , 12L , 12R , 13L , 13R , 14L , 14R , 41L , 41R


12L ,12R, 31L,31R, 32L,32R,33L,33R


21L , 21R , 26L , 26R , 27L , 27R , 28L , 28R

ANY PAG MUST LOAD FIREST B4 LOAD PMC AT H3- - - - ANY LOAD AT

REV : 0 Page : 4.11-23

Traffic Manual

No

711

CTR

10 CTR

PAL

11 PAL

1111 8 CTR

11 PAL

1211 8 CTR

11 PAL

1311 10 CTR

11PAL

811

8CTR

11PAL

911

10 CTR

11PAL

1011 8 CTR


11 PAL

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions , 34P , 41P , 42P

CTR Positions

RESTRICTION

11P , 12P , 13P , 22P , 23P , 31P , 32P , 33P , 34P 41P , 42P 11P, 13P , 21P , 22P , 23P , 24P , 25P , 33P , 34P, 41P , 42P 11P,12P.1 3P.21P 22P.23P.2 4P.25P 32P,33P,3 4P.

21L , 21R , 26L , 26R , 27L , 27R , 28L , 28R , 41L ,41R

POSITION 21LR WILL TAKE A PART OF POSITION 22LR - IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R

12L ,12R, 31L,31R, 32L,32R,33L,33R

IN CASE OF ALL PAL AT H3 LDD WZ PMC ONLY

31L , 31R , 42L , 42R , 43L , 43R , 44L , 44R


11P,12P.1 3P.21P 22P.23P.2 4P.25P 32P,33P,3 4P. 11P, 12P , 13P , 21P , 22P , 23P , 24P , 25P , 34P, 41P , 42P

31L , 31R , 41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R


31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R

IN CASE OF H3 LDD WZ PMC WE COULD NOT LDD 02 AKE AT PSN 41L & 41R

11P , 12P , 13P , 21P , 22P , 23P , 24P , 25P , 34P, 41P, 42P 11P , 12P , 13P , 22P , 23P , 31P , 32P , 33P , 34P ,

31L , 31R , 32L , 32R , 33L , 33R , 34L , 34R , 41L , 41R

IN CASE OF H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R

21L , 21R , 26L , 26R , 27L , 27R , 28L , 28R


REV : 0 Page : 4.11-24

Traffic Manual

No

CTR

PAL

112

8 CTR

12 PAL

212

6CTR

12 PAL

312

4CTR

12 PAL

412

6 CTR

12 PAL

512

4 CTR

12PAL

612

6 CTR

12 PAL

712

4 CTR

12PAL

812

6 CTR

12 PAL

912

4 CTR

12 PAL


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions 41P, 42P 11P,12P,1 3P,21P 22P,23P,2 4P,25P 31P ,32P, 33P, 34P 11P.12P.1 3P.21P 22P.23P.2 4P,25P 33P,34P 41P,42P 13P.21P.2 2P.23P. 24P.25P. 31P.32P.3 3P.34P 41P.42P 13P.21P.2 2P.23P. 24P.25P.3 1P.32P.33 P.34P 41P.42P 12P.13P.2 1P.22P. 23P.24P.2 5P. 31P.32P.3 3P.34P 41P 12P.13P.2 1P.22P. 23P.24P.2 5P. 31P.32P.3 3P.34P 41P 12P,13P,2 1P,22P, 23P,24P 31P,32P,3 3P,34P, 41P,42P 12P,13P,2 1P,22P, 23P,24P ,31P32P,3 3P,34P 41P,42P 11P.13P,2

CTR Positions

RESTRICTION

41L , 41R , 42L , 42R , 43L , 43R , 44L , 44R


31L , 31R , 32L , 32R , 33L , 33R


11L , 11R , 12L , 12R


11L,11R,12L,12R ,41L,41R


11L,11R,44L,44R


11L,11R,41L,41R ,44L,44R


11L , 11R , 28L , 28R


11L , 11R ,28L , 28R ,41L,41R


12L,12R,28L,28R

AT H3 ANY PAG

REV : 0 Page : 4.11-25

Traffic Manual

No

CTR

PAL

1012 6 CTR

12 PAL

1112 4 CTR

12 PAL

1212 6 CTR

12 PAL

1312 4 CTR

12 PAL

1412 6 CTR

12 PAL

1512 4 CTR

12 PAL

1612 6 CTR

12 PAL


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions 1P.22P. 23P.24P. 31P.32P.3 3P.34P 41P,42P 11P.13P,2 1P.22P. 23P.24P. 31P.32P.3 3P.34P 41P,42P 12P,13P,2 1P,22P, 23P,24P.2 5P ,32P,33P, 34P 41P,42P

CTR Positions

RESTRICTION MUST LOAD FIREST B4 LOAD PMC

12L,12R,28L,28R ,41L,41R


11L,11R,31L,31R


12P,13P,2 1P,22P, 23P,24P.2 5P ,32P,33P, 34P 41P,42P

11L,11R,31L,31R, 41L,41R


12P,13P,2 1P,22P, 23P,24P.2 5P 31P,32P,3 3P,34P ,42P 12P,13P,2 1P,22P, 23P,24P.2 5P 31P,32P,3 3P,34P ,42P 11P,13P,2 1P,22P, 23P,24P.2 5P ,32P,33P, 34P 41P,42P 11P,13P,2 1P,22P, 23P,24P.2 5P

11L,11R,42L,42R


11L,11R, 41L,41R, 42L,42R


12L,12R,31L,31R


12L,12R,31L,31R, 41L,41R

IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT

REV : 0 Page : 4.11-26

Traffic Manual

No

CTR

PAL

1712 4 CTR

12 PAL

1812 6 CTR

12 PAL

1012 6 CTR

12 PAL

1112 4 CTR

12 PAL

1212 6 CTR

12 PAL

1312 4 CTR

12 PAL

1412 6 CTR

12 PAL


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions ,32P,33P, 34P 41P,42P 11P,13P,2 1P,22P, 23P,24P.2 5P 31P,32P,3 3P,34P ,42P 11P,13P,2 1P,22P, 23P,24P.2 5P 31P,32P,3 3P,34P ,42P 11P.13P,2 1P.22P. 23P.24P. 31P.32P.3 3P.34P 41P,42P 12P,13P,2 1P,22P, 23P,24P.2 5P ,32P,33P, 34P 41P,42P

CTR Positions

RESTRICTION PSN 41L & 41R

12L,12R ,42L,42R


12L,12R , 41L,41R , 42L,42R


12L,12R,28L,28R ,41L,41R


11L,11R,31L,31R


12P,13P,2 1P,22P, 23P,24P.2 5P ,32P,33P, 34P 41P,42P

11L,11R,31L,31R, 41L,41R


12P,13P,2 1P,22P, 23P,24P.2 5P 31P,32P,3 3P,34P ,42P 12P,13P,2 1P,22P, 23P,24P.2 5P 31P,32P,3 3P,34P

11L,11R,42L,42R


11L,11R, 41L,41R, 42L,42R


REV : 0 Page : 4.11-27

Traffic Manual

No

CTR

PAL

1512 4 CTR

12 PAL

1612 6 CTR

12 PAL

1712 4 CTR

12 PAL

1812 6 CTR

12 PAL

1912 4 CTR

12 PAL

2012 6 CTR

12 PAL

113

2 CTR

13 PAL

213

4 CTR

13PAL


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions ,42P 11P,13P,2 1P,22P, 23P,24P.2 5P ,32P,33P, 34P 41P,42P 11P,13P,2 1P,22P, 23P,24P.2 5P ,32P,33P, 34P 41P,42P 11P,13P,2 1P,22P, 23P,24P.2 5P 31P,32P,3 3P,34P ,42P 11P,13P,2 1P,22P, 23P,24P.2 5P 31P,32P,3 3P,34P ,42P 11P,13P,2 1P,22P, 23P,24P.2 5P 31P,32P,3 3P,34P ,41P 11P,13P,2 1P,22P, 23P,24P.2 5P 31P,32P,3 3P,34P ,41P 12P.13P.2 1P.22P. 23P.24P.2 5P. 31P.32P.3 3P.34P 41P.42P 12P.13P.2 1P.22P.

CTR Positions

RESTRICTION

12L,12R,31L,31R


12L,12R,31L,31R, 41L,41R


12L,12R ,42L,42R


12L,12R , 41L,41R , 42L,42R


12L,12R,44L,44R


12L,12R, 41L,41R ,44L,44R


11L , 11R


11L , 11R , 41L , 41R

IN CASE OF ALL H3 LDD WZ PAG

REV : 0 Page : 4.11-28

Traffic Manual

No

CTR

PAL

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions 23P.24P.2 5P. 31P.32P.3 3P.34P 41P.42P 11P,12P,1 3P,21P, 22P,23P,2 4P,25P, 31P,32P,3 3P,34P, 42P

CTR Positions

RESTRICTION

41L,41R,42L,42R


ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R

313

4 CTR

13PAL

413

4CTR

13PAL

11P,12P,1 3P,21P, 22P,23P,2 4P,25P, 31P,32P,3 3P,34P 41P

44L , 44R , 41L , 41R


513

2 CTR

13 PAL

11P,13P,2 1P,22P, 23P,24P,2 5P 31P,32P,3 3P,34P 41P,42P

12L , 12R


613

4 CTR

13 PAL

11P,13P,2 1P,22P, 23P,24P,2 5P 31P,32P,3 3P,34P 41P,42P

12L ,12R , 41L , 41R


713

2 CTR

13 PAL

28L , 28R


813

4 CTR

13 PAL

11P.12P.1 3P.21P .22P.23P. 24P , 31P.32P.3 3P.34P 41P.42P 11P , 12P , 13P , 21P , 22P , 23P , 24P , 31P , 32P , 33P , 34P, 41P , 42P

28L , 28R , 41L , 41R



REV : 0 Page : 4.11-29

Traffic Manual

No

CTR

PAL

913

2 CTR

13 PAL

1013 4 CTR

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions 11P , 12P , 13P, 22P , 23P , 24P , 25P , 31P , 32P , 33P , 34P , 41P , 42P

CTR Positions

RESTRICTION

22L , 22R

13 PAL

11P.12P.1 3P. 22P.23P.2 4P.25P.31 P.32P.33P .34P 41P.42P

22L ,22R 41L,41R

1113 2 CTR

13 PAL

31L ,31R

1213 4 CTR

13 PAL

114

2 CTR

14 PAL

214

0 CTR

14 PAL

105

28 CTR

5 PAL

11P.12P.1 3P.21P.22 P.23P.24P .25P.32P. 33P.34P 41P.42P 11P.12P.1 3P.21P. 22P.23P.2 4P.25P.32 P.33P.34P 41P.42P 11P , 12P , 13P , 21P , 22P , 23P , 24P , 25P , 31P , 32P , 33P , 34P , 41P , 42P 11P , 12P , 13P , 21P , 22P , 23P , 24P , 25P , 31P , 32P , 33P , 34P , 41P , 42P 11P , 12P , 13P , 21P , 22P

AT H3 ANY PAG MUST LOAD FIREST B4 LOAD PMC - ANY LOAD AT POSITION 22LR WILL TAKE A PART OF POSITION 21LR - IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R - any load at position 22lr will take a part of position 21LR AT H3 ANY PAG MUST LOAD FIREST B4 LOAD PMC


31L ,31R 41L,41R


41L , 41R


--------

25L,25R,26L,26R,27L,27R,28L, 28R 31L,31R,32L,32R,33L,33R,34L,

ANY PAG MUST LOAD FIREST B4 LOAD PMC AT H3

NO RESTRICTION

REV : 0 Page : 4.11-30

Traffic Manual

No

CTR

PAL

Part C - Chapter 4

Commercial Sector



PAL Positions

205

28 CTR

5 PAL

12P , 13P , 21P , 22P , 23P

305

28 CTR

5 PAL

11P , 12P , 13P , 22P , 23P

405

28 CTR

5 PAL

21P , 22P , 23P , 24P , 25P

505

28 CTR

5 PAL

11P , 31P , 32P , 33P , 34P

605

30 CTR

5 PAL

11P , 31P, 32P, 33P , 34P

705

26 CTR

5 PAL

11P , 12P , 21P , 22P , 23P

805

26 CTR

5 PAL

32P , 33P , 34P , 41P , 42P

905

28 CTR

5 PAL

32P,33P,3 4P,41P 42P

1005 28 CTR

5 PAL

11P, 33P,34P,4 1P 42P

1105 26 CTR

5 PAL

11P,22P,2 3P,33P, 34P


EGYPTAIR AIRLINES

CTR Positions 34R, 35L,35R,36L,36R,41L,41R,42L, 42R,43L,43R,44L,44R 11L,11R, 26L,26R,27L,27R,28L,28R 31L,31R,32L,32R,33L,33R,34L, 34R, 35L,35R,36L,36R,41L,41R,42L, 42R, 43L,43R,44L,44R 21L,21R,26L,26R,27L,27R,28L, 28R 31L,31R,32L,32R,33L,33R,34L, 34R, 35L,35R,36L,36R,41L,41R,42L, 42R, 43L,43R,44L,44R 14L,14R,13L,13R,12L,12R,11L, 11R 31L,31R,32L,32R,33L,33R,34L, 34R, 35L,35R,36L,36R,41L,41R,42L, 42R, 43L,43R,44L,44R 12L,12R,13L,13R,14L,14R,21L, 21R,22L,22R,23L,23R,24L,24R, 25L,25R,26L,26R,27L,27R,28L, 28R,42L,42R,43L,43R,44L,44R 12L,12R,13L,13R,14L,14R,21L, 21R,22L,22R,23L,23R,24L,24R, 25L,25R,26L,26R,27L,27R,28L, 28R, 41L,41R, 42L,42R,43L,43R,44L,44R 26L,26R,27L,27R,28L,28R 31L,31R,32L,32R,33L,33R,34L, 34R, 35L,35R,36L,36R,41L,41R,42L, 42R, 43L,43R,44L,44R 11L,11R,12L,12R,13L,13R,14L, 14R,21L,21R,22L,22R,23L,23R, 24L,24R,25L,25R,26L,26R,27L, 27R,28L,28R,31L,31R 11L,11R,12L,12R,13L,13R,14L, 14R,21L,21R,22L,22R,23L,23R, 24L,24R,25L,25R,26L,26R,27L, 27R,28L,28R,31L,31R, 41L,41R 12L,12R,13L,13R,14L,14R,21L, 21R,22L,22R,23L,23R,24L,24R, 25L,25R,26L,26R,27L,27R,28L, 28R,31L,31R,32L,32R,33L,33R 12L,12R,13L,13R,14L,14R, 21L,21R 26L,26R,27L,27R,28L,28R,

RESTRICTION

NO RESTRICTION

NO RESTRICTION

NO RESTRICTION

ANY PAG MUST LOAD FIREST B4 LOAD PMC AT H3 IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R - POSITION 14L &14R NOT ALOWED TO BE END STOP FOR LOADING FWD HOLD ANY PAG MUST LOAD FIREST B4 LOAD PMC AT H IN CASE OF ALL H3 LDD WZ PAG ONLY WE CAN LDD 02 AKE AT PSN 41L & 41R IN CASE OF ALL PALLET AT H3 LDD WZ PMC ONLY IN CASE OF ALL PALLET AT H3 LDD WZ PMC

REV : 0 Page : 4.11-31

Traffic Manual

No

CTR

1205 28 CTR


PAL

5 PAL

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



PAL Positions

11P,22P,2 3P,41P, 42P

CTR Positions

RESTRICTION

31L,31R,32L,32R,33L,33R 42L,42R, 43L,43R,44L,44R 12L,12R,13L,13R,14L,14R, 21L,21R 26L,26R,27L,27R,28L,28R, 31L,31R,32L,32R,33L,33R,34L, 34R, 35L,35R,36L,36R,41L,41R

ONLY NO RESTRICTION

REV : 0 Page : 4.11-32

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector





REV : 0 Page : 4.11-33

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector





REV : 0 Page : 4.11-34

Traffic Manual

4.12


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



A330–300 ER

REV : 0 Page : 4.12-1

Traffic Manual

Section

OA

OB

OC


Part C - Chapter 4

Commercial Sector



Row No. 8 9 10 11 12 14 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54

EGYPTAIR AIRLINES

ROW LETTER A X X X X X X X X X X X X X X X X X X X X X X X

C X X X X X X X X X X X X X X X X X X X X X X X

X X X X X X X X X X X X X X X X

X X X X X X X X X X X X X X X X

D X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X

E

F

X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X

X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X

G X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X

H X X X X X X X X X X X X X X X X X X X X X X X

K X X X X X X X X X X X X X X X X X X X X X X X

X X X X X X X X X X X X X X X

X X X X X X X X X X X X X X X

REV : 0 Page : 4.12-2

Traffic Manual

4.13

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



EMB170 This type is owned and operated by EGYPTAIR EXPRESS. Aircraft description capabilities The EMB 170 is a short-range capacity aircraft the maximum cruise speed is 845 Kilos/Hour. The aircraft is provided with air-starter and auxiliary power unit. This unit provides power and air-conditioning while the aircraft is on the ground. The maximum fuel tanks capacity is 9496 KGS. Aircraft Characteristics The aircraft is:  All-metal  Low-winged  Conventional-tail type  Monoplane

• Retractable tricycle-type with twin-wheeled landing-gear There are two high bypass ratio turbofan GEAE CF34–8E with 63.2 KN (14200 lbf) maximum takeoff thrust (sea level, static and ISA + 15 °C) installed under the wings.

• LR aircraft models - MTOW 37200 kg (82012 lb). A. DIMENSIONS The aeroplane has a wingspan of approximately 26.00 meters. The overall body length is 29.90 meters. The tail stands 9.85 meters above the ground. The floor of the cabin is 2.54 meters above ground level. GENERAL AIRCRAFT DIMENSIONS 1. External Dimensions

• Span over winglets - 26.00 m (85 ft 4 in.) • Height (maximum) - 9.85 m (32 ft 3 in.) • Overall length - 29.90 m (98 ft 1 in.) A). Wing

• Reference area - 72.72 m2 (783 ft2) • Reference aspect ratio - 8.6 B). Fuselage

• Total Length - 29.90 m (98 ft 1 in.) • Length of pressurized section - 22.74 m (74 ft 7 in.) C). Horizontal Tail

• Span - 10.00 m (32 ft 9 in) • Area - 23.25 m2 (250 ft2 37 in2) D). Vertical Tail

• Reference area - 16.20 m2 (174 ft2 55 in2)


REV : 0 Page : 4.13-1

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



2. 2. INTERIOR ARRANGEMENT The interior arrangement provides accommodation for two pilots, one observer, three flight attendants, and 76 passengers in 32 in pitch standard configuration.

PASSENGER CABIN Two main entry doors are provided. They are in the left side of the aircraft, two forwards and one aft. They are plug types with inflatable escape slides mounted on them. The galley service doors are arranged on the right side so that most of the servicing may be accomplished without disruption to passenger’s flows. A total of four emergency hatches, two on each side, to permit emergency exit from the aircraft. Configuration layout of the aircraft has up to P/Y 76 seats with additional three cabin crew seats. Instead of the usual overhead hat-racks the EMB 170 has overhead stowage binds which can be used to stow a limited amount of cabin baggage. The passenger cabin accommodates 76 passengers in 34 double seats on the both side. The main dimensions of the passenger cabin are presented below:

• Height - 2.00 m (6 ft 7 in.) • Width - 2.74 m (9 ft) • Aisle width - 0.49 m (1 ft 7 in.) • Pitch - 0.82 m (32 in.) Galley units are provided in three locations in passenger’s cabin. G 1 +2 between Cockpit and Premium Class Cabin. G3 at the end of the Economy Class Cabin. A total of two toilets are provided in two locations. 01 one unit between Cockpit and passengers Cabin. 02 The other at the end of Economy Class Cabin.


REV : 0 Page : 4.13-2

Traffic Manual


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



REV : 0 Page : 4.13-3

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



D- BAGGAGE AND FREIGHT COMPARTMENTS The lower deck is composed of two compartments. - Forward cargo compartment. - Aft cargo compartment.


REV : 0 Page : 4.13-4

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



E- CARGO COMPARTMENTS DOOR DIMENSIONS and MAX LOAD MAX LOAD HOLDS

MAX LOAD TOTAL LOAD MAX FLOOR CAPACITY DOOR SIZE ULD PAX CONFG

KGS (PAX/BAGGAGE/CGO) MAX AVAIL VOL. . . . LOAD cum

FORWARD HOLD 1730 KGS 1730 KGS 488 KGS/m2

AFT HOLD 1030 KGS 1030 KGS 488 KGS/m2

1.10X0.90 m 0.99X0.87 m. ALL BULK LOAD 76(Y)

The cargo compartments are provided with the following features:

• Optional vertical nets; • Door net at each cargo door.


ITEM MRW MTOW

37360 kg 37200 kg

MLW

33300 kg

REV : 0 Page : 4.13-5

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



CARRY-ON BAGGAGE Carry-on volumes may be stowed in the overhead bins and in the wardrobe closet. There is no specific requirement for under seat carry-on volumes; however a maximum of 8.0 kg is allowable, provided the volume is properly restrained to avoid sliding. BAGGAGE COMPARTMENT Whenever possible, baggage should be distributed between both compartments, taking into account CG position. The baggage should be evenly distributed in each compartment to avoid load concentration. Baggage/Cargo must not become a hazard to the airplane structure or systems as a result of shifting under operational loads. Therefore, sharp edge volumes (like wooden or metal containers) and/or dense cargo (objects significantly more dense than typical passenger baggage) must be arranged with adjacent soft volumes or protections thus preventing aircraft damage in case of baggage/cargo shifting due to operational loads. The use of vertical cargo nets is not required. In case of total or partial use of vertical nets in the forward or aft cargo compartments, maximum cargo compartment section weights must be observed. These weights must be observed even when the vertical cargo nets are not installed.


REV : 0 Page : 4.13-6

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



LOADING INSTRUCTION EMB170 FWD 1.10” * 0.90”

HOLD DOOR MEASUREMENTS:

AFT 0.99” * 0.87”

MAXIMUM FLOOR LOADING: STATION LOAD OFF AT THIS STATION TOTAL TRANSIT LOAD

FLT. NO.

A/C REG

488 KGS/M3 DATE --/--/19--

PLANNER

FWD HOLD AFT HOLD MAX. LOAD: MAX. VOL: MAX. LOAD: MAX. VOL: 1230 KGS 8.7 c.m3 1030 KGS 5.8 m3

CABIN LOADING

B C M

B ON LOADS

C M

DEVIATIONS THIS AIRCRAFT HAS BEEN LOADED IN ACC ORDAN CE WITH

SPECIAL LOADS: THESE INSTRUCTIONS INCLUDING THE DEVIATIONS RECORDED, THE LOAD HAS BEEN SECURED IN ACCORDANC E WITH EGYPTAIR REGULATIONS

SIGNATURE OF LOADER


REV : 0 Page : 4.13-7

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



The EGYPTAIR Express fleet consists of the following aircraft: Aircraft Embraer E-170

Total 12

Passengers 76 (76)

REGISTRATIONS Core fleet registrations are: A / C TYPE

COCKPIT

CABIN

PAX

E170

02

03

C16Y60 TTL 76Y

MTOW SUGCT

37200 KGS Registrations SUGCY

SUGCW

SUGCU

SUGCV

SUGCX.

SUGDF

SUGDG

SUGDH

SUGDJ

SUGDK.

SUGDI

Note : Always block two seats for Engineer - Security Officer. Aircraft General Characteristics DESIGN WEIGHTS

AIRCRAFT MODELS

MRW MTOW MLW BOW] MZFW Maximum Payload MOW - Minimum Operating Weight Maximum Seating Capacity Maximum Cargo Volume Usable

37360 kg (82365 lb) 37200 kg 33300 kg 20700 kg 30140 kg 9100 kg

Fuel


21800 kg 76 passengers 14.39 m3 (508.18 ft3) 9428 kg 11625 (3071 gal.)

REV : 0 Page : 4.13-8

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



TRIM SHEET


REV : 0 Page : 4.13-9

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Index Table


REV : 0 Page : 4.13-10

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



SEAT CHART

Cabin Section Row Seat Identifier

A

B

C


20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38

A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K A,C,H,K

REV : 0 Page : 4.13-11

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



AB321 NEW CONFIGURATION (SUGBT/ SUGBV) Weight limitations TAXI OUT TAKE-OFF LANDING ZERO FUEL

89400 89000 75500 71500

SERIAL NUMBER 680 REGISTURATION SU-GBT

715 SU-GBV

MAXIMUM PAYLOAD 19400 KGS CONF

22C-139Y

CABIN SECTION


161Y

6A

6B

6C

51

65

74

REV : 1 Page : 4.13-12

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Seat map TOILET GALLEY DOOR DOOR STOWAGE GALLEY .*. .*. N 08A 08C 08H 08K N N 09A 09C 09H 09K N N 10A 10C 10H 10K N N 11A 11C 11H 11K N N 12A 12C 12H 12K N N 14A 14C N ----------------DOOR DOOR ----------------EXIT N 20A 20B 20C 20J 20K N EXIT N 21A 21B 21C 21H 21J 21K N N 22A 22B 22C 22H 22J 22K N N 23A 23B 23C 23H 23J 23K N N 24A 24B 24C 24H 24J 24K N N 25A 25B 25C 25H 25J 25K N N 26A 26B 26C 26H 26J 26K N N 27A 27B 27C 27H 27J 27K N N 28A 28B 28C 28H 28J 28K N N 29A 29B 29C 29H 29J 29K N N 30A 30B 30C 30H 30J 30K N TOILET TOILET --------------------DOOR DOOR --------------------EXIT N 31B 31C 31H 31J N EXIT N 32A 32B 32C 32H 32J 32K N N 33A 33B 33C 33H 33J 33K N N 34A 34B 34C 34H 34J 34K N N 35A 35B 35C 35H 35J 35K N N 36A 36B 36C 36H 36J 36K N N 37A 37B 37C 37H 37J 37K N N 38A 38B 38C 38H 38J 38K N N 39A 39B 39C 39H 39J 39K N N 40A 40B 40C 40H 40J 40K N N 41A 41B 41C 41H 41J 41K N N 42A 42B 42C 42H 42J 42K N N 43A 43B 43J 43K N TOILET GALLEY ------------DOOR DOOR --------------------**GALLEY**


REV : 1 Page : 4.13-13

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



Loading instruction report


REV : 1 Page : 4.13-14

Traffic Manual


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



REV : 1 Page : 4.13-15

Traffic Manual


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



REV : 1 Page : 4.13-16

Traffic Manual


EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector



REV : 1 Page : 4.13-17

Traffic Manual

EGYPTAIR AIRLINES

Part C - Chapter 4

Commercial Sector





REV : 1 Page : 4.13-18

TFM Full Ver. Rev. 1

Recommend Documents