El tra b a jo e n eq eq ui uip p o e n un un p ro c e so d e me jo ra mie nt nto o continuo Unidad 2
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El trabajo en equipo en un proceso de mejoramiento continuo
Queda prohibida, sin la autorización de TECSUP, la reproducción total o parcial de este material por cualquier medio o procedimie procedimiento nto y el tratamiento informático, bajo sanciones establecidas en la ley.
La información que contiene esta obra tiene un fin exclusivamente didáctico y, por lo tanto, no está previsto su aprovechamiento a nivel industrial. Todos los nombres propios de programas, sistemas operativos, equipos, hardware, etc., que aparecen en este material son marcas registradas de sus respectivas compañías u organizaciones.
Tecsup. (2015). « El trabajo en equipo en un proceso de mejoramiento continuo» (unidad 2) en Supervisión Eficaz. Lima: Eficaz. Lima: Tecsup.
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El trabajo en equipo en un proceso de mejoramiento continuo
El tra b a jo e n eq eq ui uip p o e n un un p ro c e so d e me jo ra mie nt nto o continuo
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El trabajo en equipo en un proceso de mejoramiento continuo
Introducción El trabajo en equipo es uno de los pilares fundamentales para la calidad en las organizaciones porque permite el desarrollo de la creatividad de los trabajadores, así como su participación en el logro de metas y objetivos comunes. En el presente capítulo, el participante deberá realizar realizar un breve diagnóstico del estado en que se encuentra el estilo de trabajo en equipo en su respectiva área. Asimismo, desarrollará un test de comunicación personal, para saber cómo se está comunicando con su entorno.
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El trabajo en equipo en un proceso de mejoramiento continuo
Objetivos •
Enseñar al participante la metodología y la importancia de fomentar el trabajo en equipo en su área o departamento
•
Desarrollar una buena comunicación en los grupos de trabajo.
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El trabajo en equipo en un proceso de mejoramiento continuo
I. C o nc ep eptto de d e tr tra b a jo en en equipo Es una forma de trabajo en la que un grupo de personas personas organizadas organizadas y con con conocimiento de sus roles desarrollan actividades conjuntas para alcanzar una meta común.
Tabla N° 01
La era del YO
La era del nosotros
Liderazgo automático
Liderazgo participativo
Pensadores y hacedore hacedores s
Aprovechar la capacidad intelectual del trabajador
Uniformidad
Diversidad
Orientación Orienta ción a la producción
Orientación Orient ación al consumidor
Tecnología Tecnologí a inflexible
Tecnología flexible
Corregir
Prevenir
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El trabajo en equipo en un proceso de mejoramiento continuo
Una organización tradiciona tradicionall y autorizada
Una organización inteligente
Un trabajo repetitivo y aburrido
Un trabajo interesante y multifuncional Elaboración propia
•
El trabajo en equipo mejora el rendimiento individual. individual.
•
Las decisiones o alternativas alternativas erróneas son mayormente evitadas. evitadas.
•
El trabajo en equipo fomenta la creatividad.
•
Se genera entusiasmo por la participació participación n de las decisiones.
•
Permite desarrollar la sociabilidad sociabilidad en el trabajo.
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El trabajo en equipo en un proceso de mejoramiento continuo
II. Eta p a s d e l tra b a jo e n equipo Tabla N° 2
5.
Cohesión
Solidaridad
4.
Conciencia del rol (liderazgo y funciones)
Organización
3.
Comunicación (diálogo y discrepancia)
Tolerancia
2.
Confianza (en sí mismo y en los demás)
Seguridad y estabilida estabilidad d
1.
Conocimiento Conocimie nto
Angustia y desconfian desconfianza za Elaboración propia
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El trabajo en equipo en un proceso de mejoramiento continuo
1.1.
Mínimo interés por la gente, como en los resultados.
1.9.
Mínimo interés por los resultados, máximo interés por la gente.
9.1.
Máximo interés por los resultados, mínimo interés por la gente.
5.5.
Interés promedio, produce una actitud intermedia.
9.9.
Los intereses se integran en un alto nivel.
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El trabajo en equipo en un proceso de mejoramiento continuo
III. Dia g nó nós stic o d e l tra b a jo e n equipo
Las órdenes las da el jefe y, aunque se oponga alguna resistencia a ellas, pocos esfuerzos por cambiarlas tienen éxito.
Nada Característic Característico o
Parcialmente Característico
Altamente Característico
Un enfoque de arriba hacia abajo determina el orden del día; los miembros del grupo dan información si se les pide.
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El trabajo en equipo en un proceso de mejoramiento continuo
Se echa mano del rango para cortar el conflicto y decidir entre puntos de vista opuestos, el desacuerdo queda oculto.
Nada Característic Característico o
Parcialmente Característico
Altamente Característico
Los objetivos que se imponen para obtener resultados se consideran finales.
Nada Característic Característico o
Parcialmente Característico
Altamente Característico
Se opone resistencia a las sugerencias o a las nuevas ideas. Y la resistencia se vence mediante un esfuerzo persistente.
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El trabajo en equipo en un proceso de mejoramiento continuo
La comunicación por lo general se hace en forma de órdenes o cosas que hay que hacer. Se busca poca información de los miembros.
Nada Característic Característico o
Parcialmente Característico
Altamente Característico
Las responsabilidades del trabajo están compartidas, la coordinación entre los miembros se hace por medio de la jefatura.
Nada Característic Característico o
Parcialmente Característico
Altamente Característico
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El trabajo en equipo en un proceso de mejoramiento continuo
Se resaltan las normas de calidad más altas, los métodos empleados para obtener no son tan importantes.
Nada Característic Característico o
Parcialmente Característico
Altamente Característico
Las revisiones del desempeño se centran en los puntos débiles y en deficiencias. Lo cual se resalta a través de la evaluación de realizaciones.
Nada Característic Característico o
Parcialmente Característico
Altamente Característico
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El trabajo en equipo en un proceso de mejoramiento continuo
Los miembros del grupo se guían por el temor de ser tachados de desleales o insubordinados en vez de hacerlo por un compromiso centrado en la lealtad al grupo.
Nada Característic Característico o
Parcialmente Característico
Tabla N°3
1. Ordenes 2. Reuniones 3. Conflicto 4. Objetivos 5. Innovación
Altamente Característico
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El trabajo en equipo en un proceso de mejoramiento continuo
Un equipo trabaja mejor cuando cada uno de los integrantes entiende el propósito y las metas que el equipo desea alcanzar.
Los miembros del equipo cooperan más eficientemente si se aprovecha el talento de cada integrante y, además, si cada miembro comprende sus obligaciones y las tareas de la que es responsable.
El equipo debe estar bien informado y debe existir suficiente confianza para que todos se expresen con sinceridad.
Los miembros del grupo deben proceder de común acuerdo. Es decir, que los críticos a tener en cuenta en la forma de decisiones deben quedar bien definidos.
En el equipo, las responsabilidades debes repartirse en forma equitativa, todos deben de participar en las discusiones, comprometiéndose con el proyecto y
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El trabajo en equipo en un proceso de mejoramiento continuo
IV. Lo s c írc ul ulo o s d e c a lid a d
El círculo de calidad es un grupo de personas, que trabajan en una misma área y se reúnen voluntariamente para dar soluciones a sus problemas.
¿Quiénes pueden usarlo? Cualquier organización que desee obtener resultados a través de su gente.
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El trabajo en equipo en un proceso de mejoramiento continuo
V. La c o munic a c ió n •
Es la transmisión de un pensamiento o idea de una persona a otra.
•
Es un intercambio de pensamientos u opiniones.
•
La comunicación es un proceso que presupone un movimiento de ideas en doble sentido como única forma de generar entendimiento entre las
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El trabajo en equipo en un proceso de mejoramiento continuo
Planeamiento Organización Integración Dirección Control
Comunicación
Ambiente Externo: •
Clientes
•
Proveedores
•
Gobierno
•
Comunidad
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Este test le ofrece la posibilidad de hacer un estudio objetivo de su capacidad para comunicarse. Además, le ayudará a comprender cómo conversa con otros y cómo deberá utilizar sus recursos personales en la vida cotidiana.
Tabla N° 4
1.
¿Emplea siempre las palabras que quería cuando habla?
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El trabajo en equipo en un proceso de mejoramiento continuo
9.
Cuando habla con una persona, ¿se pones en su lugar?
10.
En una conversación, ¿tiene tendencia a hablar más que su interlocutor?
11.
¿Es consciente de que el tono de su voz tiene un efecto sobre su interlocutor?
12.
¿Evita decir cosas que podrían herir a su interlocutor y envenenar la situación?
13.
¿Le es difícil aceptar las críticas constructivas de otras personas?
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El trabajo en equipo en un proceso de mejoramiento continuo
otros? 23.
¿Le molesta felicitar a los demás?
24.
¿Esconde deliberadame deliberadamente nte sus faltas?
25.
¿Le preocupa que otras personas comprendan mejor lo que expresa, lo que piensa, lo que siente, lo que cree?
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El trabajo en equipo en un proceso de mejoramiento continuo
37.
¿Las otras personas comprenden sus sentimientos personales personales? ?
38.
¿Los demás le llaman la atención porque su actitud es de siempre querer tener la razón?
39.
¿Admite que se ha equivoca equivocado do cuando sabe que eso es verdad?
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El trabajo en equipo en un proceso de mejoramiento continuo
Es importante señalar que el fundamento sobre el cual podré construir estos pilares, debe ser muy sólido y no puede ser otro que la base de cualquier relación interpersonal: la confianza. Confianza en mí para después poder confiar en los demás. De la confianza nace la comunicación y no al revés. El proceso de socialización es, en primer lugar, comunicación interpersonal; interpersonal; en segunda instancia, comunicación; comunicación; y, por último, comunicación intergrupal. Este proceso se va dando en la medida en que se va ganando confianza. confianza.
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El trabajo en equipo en un proceso de mejoramiento continuo
Los “mensajes yo” me obligan asumir la responsabilidad de mi posición, mis desagrados, mis opiniones, mis debilidades, mis sentimientos y exigencias. Dejaré de emitir juicios, discutibles y me veré forzado a describir la situación y dar información indiscutible. indiscutible. Tabla N° 5
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El trabajo en equipo en un proceso de mejoramiento continuo
Después de una crítica, debemos indicar la conducta deseable y no la indeseable. Cuando queramos algo, conviene decir lo que queremos y no lo que no queremos. Las veces digamos lo que no queremos, la gente hará lo que no queremos. Esto explica el por qué nos preocupa que un individuo al que le decimos “mañana
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El trabajo en equipo en un proceso de mejoramiento continuo
¿Cuál es la compuerta de la comunicación? Comprender, dice Carl Rogers. Se
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El trabajo en equipo en un proceso de mejoramiento continuo
En una administración basada en la participación es imperativo escuchar otras
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El trabajo en equipo en un proceso de mejoramiento continuo
Tabla N° 9
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El trabajo en equipo en un proceso de mejoramiento continuo
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El trabajo en equipo en un proceso de mejoramiento continuo
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