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Benefits to your company of my soft skill training : •
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Employees in whatever capacity they work, commercial sense in them is most important. My training programmes are aimed at bringing commercial sense among your staff members. members. , these programmes Though duration of training programmes is just for couple of days , have been developed after years of research and are being improvised continually. continually. st Businesses of 21 century demand creation of knowledge repositories. By repositories. By training your staff, you will be able to expand knowledge base of your employees. employees. It is the organisation culture that fosters, sustains or holds the growth of the company. My training programmes are aimed at making organisation culture conducive to the growth of your company. company.
A wide array of training programmes through which you can develop your employees: • • •
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Personality Development Time & Stress management Business Etiquettes and Communication Skills Team Building Superior Customer Service Effective Managerial Skills Effective Supervisory Skills Effective Interviewing Skills
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Effective C onflict Management Assertion Skills Behaviour Management or Interpersonal Skills Team Leadership Organisational Leadership Mentoring Effective Selling Skills Training on Retail Management
Past and current clients belong the following industries : -
IT Companies, Hotels & Resorts, Facility Providers, Courier/Cargo, Security Services, Education Institutions, Overseas Recruitment, Healthcare and Public Sector Units Training Process : Pre-training Questionnaire is sent 15 days before training
Execution of the Training
Post-training evaluation after 1-3 months of training
# 72, Maria Sadan, 6th Main, AECS Layout, (Behind VSNL Tower), Geddalahalli P.O. Sanjay Nagar, Bangalore – 560 094, Tele: - + 91 80 4172 8164 , Mob: - +91 9900155394 E-mail: -
[email protected] [email protected],,
[email protected]
Dinesh V. Divekar Soft Skill & Behavioural Trainer On the board of the following companies as external trainer : -
a) b) b) c)
Parimala Consultants Pvt Ltd Chin Chinm maya aya Ins Insttitut itutee of of Man Manag agem emen entt Sci Scien ence ce CORGOV
Training Training methodology methodology: - during the sessions, training may happen but learning may not. To avoid this contradiction, I take up role of a learning facilitator by making interative training sessions, customising training programmes that meet client’s requirements. In addition to this, my learning sessions include psychometric tests also. Psychometric tests give insight to the learners on the development that they require.
Competitio n
Change Management
Quality
Culture Change
Train to Develop the Employer Brand for
Policies & Procedures
Performance Management
External Reputation
Customer Focus
# 72, Maria Sadan, 6th Main, AECS Layout, (Behind VSNL Tower), Geddalahalli P.O. Sanjay Nagar, Bangalore – 560 094, Tele: - + 91 80 4172 8164 , Mob: - +91 9900155394 E-mail: -
[email protected] [email protected],,
[email protected]
Dinesh V. Divekar Soft Skill & Behavioural Trainer Module-wisee Details of the Training Programmes Module-wis Personality Development - 1 day • • • • • • •
What is Personality Determinants of Personality Know your Personality - Keirsey’s Temperament Sorter Test Positive Thinking How to Build Positive Self-esteem SWOT analysis How to handle Adversities
Time Management – 1 day • • • • • • • • • •
Characteristics of Time Pareto Principle Have you done Job Analysis of your Job? What are Time Wasters? What is Procrastination? Time Management Tools Personal Goal Setting Delegation Theory of Time Management by Stephen R Covey Day-to-day Time Management Techniques
Stress Management – 1 day • • • • • •
What is Stress? Optimum Stress level Your Personality & Stress Symptoms of Stress Identifying likely Stressors Five ways of Dealing with Stress Anger – combat with the enemy within
In the training modules, psychometri c tests are conducted
Communication Skills – 2 days
What is Communication? The Process of Communication When Communication should happen? Formula of Communication • Communication & Perception • Barriers in Communication • Questioning Skills • Listening Skills • Telephone Techniques • Business Writing Skills • # 72, Maria Sadan, 6th Main, AECS Layout, (Behind VSNL Tower), Geddalahalli P.O. Sanjay Nagar, Bangalore – 560 094, Tele: - + 91 80 4172 8164 , Mob: - +91 9900155394 E-mail: -
[email protected] [email protected],,
[email protected] •
Dinesh V. Divekar Soft Skill & Behavioural Trainer Interpersonal Skills – 1 day • • •
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Assessing your Ability to Deal with People Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills Your Interaction Interaction – making making requests, requests, refusing requests, requests, giving advice, advice, disagreein disagreeing, g, interrupting, bridging etc The difficult Personality Types
Team Building – 2 days • • • • • •
Self-perception Inventory of the Team Members Group Vs Teams Attitude required to build Team 12 C’s of the Team Types of Dysfunction in a Team Five Dysfunctions of the Team
Conducts non-adventurous outbound training on Team Building also
Leadership Techniques – 2 days • • • • • • • • • • •
What is Leadership? Leaders Vs Followers Managers Vs Leaders Test your Leadership Potential Your Personality – Conduit of Leadership Team Leadership Getting Organised Problem solving Leadership & Conflict Resolution Assertiveness and Leadership Creation of Intangible Assets
Supervisory/Managerial Skills – 1 day • • • • • • •
Fundamentals of Supervision Your Attitude and Productivity of your Staff How to Demonstrate Authority How to Delegate How to Coach How to Counsel How to deal with Special problems
# 72, Maria Sadan, 6th Main, AECS Layout, (Behind VSNL Tower), Geddalahalli P.O. Sanjay Nagar, Bangalore – 560 094, Tele: - + 91 80 4172 8164 , Mob: - +91 9900155394 E-mail: -
[email protected] [email protected],,
[email protected]
Dinesh V. Divekar Soft Skill & Behavioural Trainer Conflict Management – 1 day • • • • •
What is Conflict? Critical Features of Conflict Management Types of Conflict Conflict Resolution Techniques Conflict and Organisational Culture
Interviewing Skills – 1 day • • • • • • • •
A brief about Recruitment Process Interview - its significance in the recruitment process Some Dos and Don’ts while conducting interview Some Standard Questions and their expected Answers What is Behavioural Interviewing? How is it different from Traditional interviewing? What is STAR Technique? Some competency based questions and their expec ted answers.
Personal Excellence (half day for each module) • • • • • • •
How to take and give feedback? How to conduct Performance Appraisal? Building Organisational Culture Emotional Awareness How to find Creative and Innovative Solutions How to be a Motivator Decision Making
Mentoring – 2 days • • • • • • •
What makes a good Mentor? What Mentors do? Manager Vs Mentor Adapting & Managing a Change Dimensions of Mentoring Mentoring Process Productive Confrontation
# 72, Maria Sadan, 6th Main, AECS Layout, (Behind VSNL Tower), Geddalahalli P.O. Sanjay Nagar, Bangalore – 560 094, Tele: - + 91 80 4172 8164 , Mob: - +91 9900155394 E-mail: -
[email protected] [email protected],,
[email protected]
Dinesh V. Divekar Soft Skill & Behavioural Trainer Anger Management – 1 day • • • •
Anger – the enemy within, its ill-effects on the body Sources of the anger Anger management strategies Other techniques to manage the anger
Effective Selling Skills • • • • • • • • •
What is Sale? Primary skills of Salespersons Preparation of Sales Plan, Why people buy? Preparing for the Sales Interview, Grooming G rooming Skills Structuring the Sales Call Setting Agenda – Questioning Skills Setting Agenda – Listening Skills Identifying Needs – Buying Behaviour Presenting the Solution – FAB Exercises Effective Closures
# 72, Maria Sadan, 6th Main, AECS Layout, (Behind VSNL Tower), Geddalahalli P.O. Sanjay Nagar, Bangalore – 560 094, Tele: - + 91 80 4172 8164 , Mob: - +91 9900155394 E-mail: -
[email protected] [email protected],,
[email protected]
