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house kepingDescripción completa
SESSI ON PLAN Sect or
:
TOURI SM ( HOTELAND RESTAURANT)
Qual i ficat i onTi t l e
:
HOUSEKEEPI NG NC I I
Uni tofCompet ency :
PROVI DE VALETSERVI CES
Modul eTi t l e
PROVI DI NG VALET SERVI CES
:
Lear ni ngOutcome mes: Di s pl a ypr o f e s s i o na lv al e ts t a nda r ds LO1. Ca r ef o rg ue s tpr o p er t y LO2.
A.I nt r oduct i on Thi suni tofcompe t e nc ydeal swi t ht hes ki l l sandknowl e dger e qui r e dt opr ov i despec i al i s tv al e t /se r vi ce si nac omme mme r c i al accomm mmodat i onest abl i shment .Thi sr ol ewoul dbege ner al l yundert akenbyexperi encedst aff memb mberswi t hsound o r g ani z a t i o na la ndi nt e r pe r s o na ls k i l l s .
B.Learni ngAct i vi t i es LO1 DI SPLAYPROF OFESSI ONALVALET STANDAR ARDS DS Lear ni ngCont ent Com mm muni c at i on
Met hods Modul ar
Pr esent at i on ReadI nf orma mat i on
phr a s e so fv a l e t
( Se l f pac e d)
Sheet3. 1-2on
s e r v i c epr o v i de rwi t h
Comm mmuni c at i on
guest
Phr a s e sofVa l e t Se r v i c e sPr o v i de r
Pr act i ce Feedback Ans we rSel f - Com mp par eyo ur Chec k3. 12
answerwi t h Ans we rKe y3. 12
Resour ces CBLM
Ti me
wi t hGues t
LO2 CARE FOR GUEST PROPERTY Pr ocedur esi n Modul ar
ReadI nf ormat i on
unpa c ki ng ,s t o r i ng
Sheet3. 2-1on
( Se l f pac e d)
andpacki ngofguest
Unpacki ng,St ori ng
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andPacki ngof
Ans we rSel f - Compar eyo ur Chec k3. 21
CBLM
answerwi t h Ans we rKe y3. 21
Gues tLugg age Demonst r at i on
Per f or m Task Eval uat e
Pr ocedur esi n
Modul ar
ReadI nf ormat i on
press i ngand
( Se l f pac e d)
Sheet3. 2-2on
pr e s e nt i ngg ue s t ’ s
Pres si ngand
c l o t he sr e a dyf o rus e
Presenti ngGuest
Sheet3. 21
perf or mance
Packi ng
usi ng
Gues t
Per f or mance
Luggage
Cr i t e r i aChe c kl i s t
3. 21 Ans we rSel f - Compar eyo ur Chec k3. 22
CBLM
CBLM
answerwi t h Ans we rKe y3. 22
Cl ot hes Demons t r at i on
Per f or m Task Eval uat e Sheet3. 22
perf or mance
Press i ngand usi ng Pr e s e n t i ng
Per f or mance
Gues t
Cr i t e r i aChe c kl i s t
Cl ot hes
3. 22
CBLM
Cl eani ngand
Modul ar
ReadI nf ormat i on
pr e p ar i ngg ue s t ’ s
( Se l f pac e d)
Sheet3. 2-4on
shoes
Ans we rSel f - Compar eyo ur Chec k3. 23
Cl eani ngand
CBLM
answerwi t h Ans we rKe y3. 23
Prepari ngGuest Shoes Demons t r at i on
Per f or m Task Eval uat e Sheet3. 23
CBLM
perf or mance
Cl eani ngand usi ng Pr epari ng
Per f or mance
Gues tShoe s Eval uat i on Che c kl i s t3. 23 Basi cdarni ngand
Modul ar
ReadI nf ormat i on
mendi ngf orcl ot hi ng
( Se l f pac e d)
Sheet3. 2-5on
andl i nenandrepai r
Basi cdarni ngand
o fo t he ra c ce s s or i e s
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Ans we rSel f - Compar eyo ur Chec k3. 24
CBLM
answerwi t h Ans we rKe y3. 24
c l o t hi ngandl i ne n a ndr e p ai ro fo t he r a cc e s so r i e s Demonst r at i on
Per f or m Task Eval uat e Sheet3. 24
perf or mance
Dar ni ngand
usi ng
Mendi ng
Per f or mance
Cl ot hesand
Cr i t e r i aChe c kl i s t
Li nen
3. 24
CBLM
C.ASSESSMENT PLAN Wr i t t enTest •
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•
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Ba s i cc o nt a c tl i s t sa ndde t a i l s ,a ndba s i cc us t o me r pr e f e r e nc epr o fi l e s Communi cat i onphr asesofval etservi ceprovi derwi t hguest Pr ocedur esi nunpacki ng,st ori ngandpacki ngofguestl uggage Pr o c e d ur e si npr e s s i nga ndpr e s e nt i ngg ue s t ’ sc l o t he sr e a dyf o rus e I de nt i f yc l e a ni ngma t e r i a l sa nds uppl i e sa ppr o pr i a t ef o rs ho e sba s e do nma t e r i a lo fs ho e s Cl eani ngandpre pari ngguest ’ sshoes Basi cdarni ngandmendi ngf orcl ot hi ngandl i nenandr epai rofot heraccessor i es Pr o t o c ol sf o re ns ur i ngo pt i mum pr i v a c ya ndc o nfide nt i a l i t yf o ra l lg ue s t s
Act ualDemonst r at i on/I nt ervi ew • • •
Pr essi ngandPr esent i ngGuestCl ot hes Cl eani ngandPre pari ngGues tShoes Dar ni ngandMendi ngCl ot hesandLi nen
TEACHER’ SSELFREFLECTI ON ON THE SESSI ON TheuseofCompet encyBasedLearni ngMat er i alprovi dessuffici encyofl earni ngcont ent ,appropri at enessof l e a r ni ngande v a l ua t i o n me t ho do l o g ya nda i dsi n awe l lma i nt a i ne dt r a i ni ngf a c i l i t y .I te nha nc e st h ec a pa c i t yoft he t r ai ne rt of ac i l i t a t et het r ai ni ng .
