Session Plan (Provide Housekeeping Services to Guest)

SESSI ON PLAN Sect or

:

TOURI SM ( HOTELAND RESTAURANT)

Qual i ficat i onTi t l e

:

HOUSEKEEPI NG NC I I

Uni tofCompet ency :

PROVI DE HO HOU US SEKEEPI NG SERVI CESTO GU GUESTS

Modul eTi t l e

PROVI DI NG HOUSEKEEPI NG SERVI CESTO GUESTS

:

Lear ni ngOu Outcome mes : I dent i f yandperf orm di ffer enthousekeepi ngservi ces LO1. Handl ehousekee pi ngre ques t s LO2.  A cegue s tonr oom andhous ekee pi nge qui pme nt LO3 .dvi

 A.I nt r oduct i on  Theuni tofcompe t e nc yProvi de al swi wi t ht heski l l s , deHousekeepi ngSer vi cest oGuest  knowl edgeandat t i t uderequi r edt opr ovi dear angeofgener alhousekeepi ngservi cest oguest s.

B.Learni ngActi vi t i es LO1:I DENTI FY AND PERFORM DI FFERENT HO HOUSEKE KEEPI NG SERVI CES. Lear ni ngCont ent

Met hods

Pr esent at i on

Pr act i ce

Feedback

Resour ces

Ti me

Ho t e lOr g a ni z a t i o n:

Mo dul a r( Se l f - ReadI nf ormat i on  Ans wer

Compar e

Depart mentandI t s

paced)

answer swi t h

Funct i ons

Sheet1. 11on

Sel f Check

House keepi ng

1. 11

 Ans we rKe y

Or g a ni z a t i o n

1. 11

ReadI nf ormat i on  Ans werSe l f -

Compar e

Sheet1. 12on

answerwi t h

Chec k1. 12

Mo dul a r( Se l f - Scopeof paced) House keepi ng

CBLM

 Ans we rKe y

CBLM

1. 12

Mai nt enance

Mo dul a r( Se l f - ReadI nf ormat i on  Ans werSe l f -

Compar e

paced)

answerwi t h

Sheet1. 13on

Chec k1. 13

St andardsofI deal

 Ans we rKe y

House keepi ng

1. 13

Hot elCodesand

Mo dul a r ( s e l f -

Read I nf ormat i on  Ans werSe l f -

Compar e

Regul at i ons

paced)

Sheet1. 14on

answerwi t h

Hot elCodesand Regul at i ons

CBLM

Chec k1. 14

 Ans we rKe y 1. 14

CBLM

I nt e r pe r s onalSki l l s :

Mo dul a r( s e l f - ReadI nf ormat i on  Ans werSe l f -

Compar e

Communi c at i onand

paced)

answerwi t h

Li s t e ni ngSki l l s

Sheet1. 15on

Chec k1. 15

I nt e r pe r s o na l

CBLM

 Ans we rKe y

Ski l l s :

1. 15

Communi c at i on andLi st eni ng Ski l l s

Fi l mv i e wi ng

Vi e wv i de oon

Perf or m Task

Eval uat e

Roo mi ngaGues t

Sheet1. 15

Perf or mance

onHowt o

usi ng

CBLM

Roo m ag ues t Perf or mance Cr i t e r i a Che c kl i s t1. 15

Ba s i co pe r a t i o na l s ki l l sonf ac i l i t i e sand eq ui pme nt

Mo dul a r( s e l f - ReadI nf ormat i on  Ans werSe l f -

Compar e

paced)

answerwi t h

Sheet1. 16on Basi cOper at i onal Ski l l sonFac i l i t i e s andEqui pme nt

Chec k1. 16

 Ans we rKe y 1. 16

CBLM

Demonst r at i on  Vi e w powe rpoi nt

Perf or m

Eval uat e

pr esent at i onon

Operat i on

perf or mance

Operat i nga

Sheet1. 16

usi ng

Oper at ea

Perf or mance

 Vacuum Cl e ane r

 v ac uum c l e ane r

PersonalHygi ene

cr i t e r i a c he c kl i s t1. 16

Mo dul a r( s e l f - ReadI nf ormat i on  Ans werSe l f -

Compar e

paced)

answerwi t h

Sheet1. 17on

Chec k1. 17

Pers onalHygi ene

CBLM

CBLM

 Ans we rKe y

andGoo d

1. 17

gr oomi ng

Pre pari ng r e qui s i t i onsf or Mai nt enanceSer vi ces

Mo dul a r( s e l f - ReadI nf ormat i on  Ans werSe l f -

Compar e

paced)

answerwi t h

Sheet1. 18on Pr epari ng Re qui s i t i o nsf o r Mai nt enance Se r v i c e s

Chec k1. 18

 Ans we rKe y 1. 18

CBLM

Demonst r at i on

Eval uat e

Perf or m Task

  CBLM

perf or mance

Sheet1. 18

usi ng

onHowt o

Perf or mance

 Acc ompl i sh

Cr i t e r i a

Stock

Che c kl i s t1. 1-

Re qui s i t i o n andI ss uance

8

Form

  LO2 HANDLEHOUSEKEEPI NG REQUEST Houseke epi ngand Fr ontOfficeFor ms

Mo dul a r( s e l f paced)

Readi nf ormat i on  Ans werSe l f -

Compar e

Sheet1. 21on

answerwi t h

Chec k1. 21

House keepi ngand

Handl eQuer i es t hr ought el ephone, f axmachi ne,i nt ernet andemai l

Mo dul a r( s e l f paced)

 Ans we rKe y

f r ontofficeFor ms

1. 21

ReadI nf ormat i on  Ans werSe l f -

Compar e

Sheet1. 22on

answerwi t h

Handl i ngQuer i es

CBLM

Chec k1. 22

 Ans we rKe y 1. 22

CBLM

Demonst r at i on

Perf or m Task

Eval uat e

Sheet1. 22

perf or mance

onHowt o

usi ng

Handl e

Perf or mance

 Te l e phone Quer i es

CBLM

Cr i t e r i a Che c kl i s t1. 22

LO3 ADVI SE GUESTSON ROOM AND HOUSEKEEPI NG EQUI PMENT  Typesandus esof housekee pi ng

Mo dul a r( Se l f - ReadI nf ormat i on  Ans werSe l f -

Compar e

paced)

answerwi t h

eq ui pme nt

Sheet1. 31on

Chec k1. 31

 Type sanduse sof

CBLM

 Ans we rke y

houseke epi ng

1. 31

f ac i l i t i e sand e qui pme nt

Saf et ymeasur esi n handl i ng housekee pi ng eq ui pme nt

Mo dul a r( Se l f - ReadI nf ormat i on paced)

Sheet1. 32on Saf et ymeasur es i nhandl i ng

 Ans werSe l f Chec k1. 32

Compar e answerwi t h  Ans we rke y

CBLM

houseke epi ng

1. 32

e qui pme nt

De mons t r at i on

Per f or m Tas k

Eval uat e

Sheet1. 32

perf or mance

onadvi ce

usi ng

guestont he

Perf or mance

useof

Cr i t e r i a1. 32

housekee pi ng eq ui pme nt

C.ASSESSMENT PLAN  Wr i t t enTest •

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Housekeepi ngOr gani zat i on ScopeofHouse kee pi ngMai nt enance St andar dsofI dealHousekeepi ng Hot elCodesandRegul at i ons I nt e r p e r s o na lSki l l s :Co mmuni c at i o na ndLi s t e ni ngSki l l s Basi cOper at i onalSki l l sonFaci l i t i esandEqui pment PersonalHygi ene Pre pari ngRequi si t i onsf orMai nt enanceServi ce

 Act ualDemonst r at i on/I nt er vi ew •

•

Roo mi ngaGues t Oper at eaVacuum Cl eaner

CBLM

 TEACHER’ SSELFREFLECTI ON ON THE SESSI ON The use ofCompet encyBased Learni ng Mat er i alprov i des suffici ency ofl ear ni ng cont ent , appropri at eness ofl earni ng and eval uat i on met hodol ogy and ai ds i n a wel lmai nt ai ned t r ai ni ng f aci l i t y.I t e nhanc e st hecapac i t yo ft het r ai ne rt of ac i l i t at et het r ai ni ng .