PROTON 206_308 V1 System Manual

PROTON 206/308

System Manual

The Smart Communicator

Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and manufacturing may warrant. Specifications are subject to change without notice. This is a general documentation for all models of the product. The product may not support all the features and facilities described in the documentation. Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect to this documentation and disclaims any implied warranties. While every precaution has been taken in the preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein. Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix Comsec's operating and maintenance instructions.

Copyright All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means without the prior written consent of Matrix Comsec.

Version 1 Release date : May 17, 2010

Warranty Statement Matrix Comsec Pvt. Ltd. (Matrix) warrants to its consumer purchaser any of its products to be free of defects in material, workmanship and performance for a period of 15 months from date of manufacturing or 12 months from the date of installation which ever is earlier. During this warranty period, Matrix will at its option, repair or replace the product at no additional charge if the product is found to have manufacturing defect. Any replacement product or part/s may be furnished on an exchange basis, which shall be new or like-new, provided that it has functionality at least equal to that of the product, being replaced. All replacement parts and products will be the property of Matrix. Parts repaired or replaced will be under warranty throughout the remainder of the original warranty period only. This limited warranty does not apply to: 1. Products that have been subjected to abuse, accident, natural disaster, disaster, misuse, modification, tampering, tampering, faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered, tampered with, defaced or removed. 2. Products Products which have have been damaged by lightning lightning storms, storms, water or power power surges or which have been been neglected, altered, used for a purpose other than the one for which they were manufactured, repaired by customer or any party without Matrix’s written authorization or used in any manner inconsistent with Matrix’s instructions. 3. Products Products received received improperly improperly packed packed or physical physically ly damaged. damaged. 4. Products damaged due to operation of product outside the products’ specifications or use without designated protections.

Warranty Warranty valid only if: • • •

Primar Primary y prote protecti ction on on on all all the the ports ports provid provided. ed. Mains Mains supp supply ly is is withi within n limit limit and protec protected ted.. Environment Environment conditions conditions are mainta maintained ined as per per the the product product specificatio specifications. ns.

Warranty Card: •

When the product product is install installed, ed, please please return the warrant warranty y card card with: with: • Date, Date, signat signature ure and stamp stamp of the custom customer er • Date, Date, signa signatur ture e and and stamp stamp of of the channe channell partn partner er

•

Matrix assume assumes s that the custome customerr agrees agrees with the warrant warranty y terms even even when the the warranty warranty card is not not signed signed and returned as suggested.

The Purchaser shall have to bear shipping charges for sending product to Matrix for testing/rectification. The product shall be shipped to the Purchaser at no-charge if the material is found to be under warranty. The Purchaser shall have to either insure the product or assume liability for loss or damage during transit. Matrix reserves the right to waive off or make any changes in its warranty policy without giving any notice. If Matrix is unable to repair or replace, as applicable, a defective product which is covered by Matrix warranty, Matrix shall, within a reasonable time after being notified of the defect, refund the purchase price of the product provided the consumer/purchaser returns the product to Matrix. In no event will Matrix be liable for any damages including lost profits, lost business, lost savings, downtime or delay, labor, repair or material cost, injury to person, property or other incidental or consequential damages arising out of use of or inability to use such product, even if Matrix has been advised of the possibility of such damages or losses or for any claim by any other party.

PROTON 206/308 V1 System Manual

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Except for the obligations specifically set forth in this Warranty Policy Statement, in no event shall Matrix be liable for any direct, indirect, special, incidental or consequential damages whether based on contract or any other legal theory and where advised of the possibility of such damages. Neither Matrix nor any of its distributors, dealers or sub-dealers makes any other warranty of any kind, whether expressed or implied, with respect to Matrix products. Matrix and its distributors, dealers or sub-dealers specifically disclaim the implied warranties of merchantability and fitness for a particular purpose. This warranty is not transferable and applies only to the original consumer purchaser of the Product. Warranty shall be void if the warranty card is not completed and registered with Matrix within 30 days of installation. All legal course of action subjected to Vadodara Vadodara (Gujarat, India) Jurisdiction only. only.

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Thanks for purchasing a Matrix product. We want you to get the maximum performance from our product. If you run into technical difficulties, we are here to help. But please consult this system manual first. If you still can’t find the answer, gather all the information or questions that apply to your problem and with the product close to you, call your dealer. Matrix dealers are trained and ready to give you the support you need to get the most from your Matrix product. In fact, most problems reported are minor and can be easily solved over the phone. In addition, technical consultation is available from Matrix engineers every business day. We are always ready to give advice on application requirements or specific information on installation and operation of our products. Please note that the words ‘Station’ and ‘User’ are used synonymously. synonymously. The system manual is arranged alphabetically. We suggest the first time users to read this system manual in following sequence of topics. • “Introduction” 59 • “Installation” 54 • “Flexible Numbers” 51 • “Demonstration of Tones” 41 • “Distinctive Rings” 46 • “Internal Call” 57 • “External Call” 48 • “Selective Trunk Access” 70 • “Answering Calls” 17 • “Receiving Incoming Calls” 67 • “Call Pick Up” 29 • “Call Transfer” 33 • “Last Number Redial” 61 • “Abbreviated Dialing” 11 • “Call Splitting” 32 • “Hold” 52 • “Power Down Mode” 62 • “Default the Configuration” 41 • “Programming the System” 64


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Copyright ...............................................................................................................................................4 Warranty Statement ..............................................................................................................................5 Welcome..................................................................................................................................................... 7 Features and Facilities............................................................................................................................ 11 Abbreviated Dialing ................................................................ ............................................................. 11 Alarm ............... .................................................................................... ................................................ 14 Allowed and Denied Lists ................................... .............................................................................. ...15 Answering Calls .............................................................. .................................................................... 17 Auto Call Back ........................................................................ ............................................................. 17 Auto Redial ................................................................................... ....................................................... 18 Barge-In ..............................................................................................................................................20 Behind the PBX Applications Applications ................................................................................................. .............21 Boss Ring ............................................................................................................................................22 Busy Hunting Group ............................................................................................................................22 Call Duration Control ...........................................................................................................................23 Call Follow-Me ....................................................................................................................................26 Call Forward ........................................................................................................................................26 Call Park ..............................................................................................................................................28 Call Pick Up .........................................................................................................................................29 Call Progress Tones ............................................................................................................................30 Call Splitting ........................................................................................................................................32 Call Transfer ........................................................................................................................................33 Call Transfer-On Busy .........................................................................................................................34 Cancel Station Features ......................................................................................................................35 Class Of Service (COS) ............................................................... ....................................................... 36 Conference ..........................................................................................................................................39 Continued Dialing ................................................................................................................................39 Conversation Recording ......................................................................................................................40 Day and Night Modes ..........................................................................................................................40 Default the Configuration .................................................................... ................................................ 41 Demonstration of Tones ......................................................................................................................41 Department Call ..................................................................................................................................42 Direct Inward Dialing (DID) ................................................................................. ................................43 Direct Outward System Access (DOSA) .............................................................................................44 Distinctive Rings ..................................................................................................................................46 Do Not Disturb (DND) .................................................................. ....................................................... 47 Dynamic Lock ......................................................................................................................................47 External Call ........................................................................................................................................48 External Call Forward (ECF) ...............................................................................................................49 Executive/Secretary ............................................................................................................................50 Flash Timer .........................................................................................................................................50 Flexible Numbers ................................................................................................................................51 Hold .....................................................................................................................................................52 Hotline .................................................................................................................................................52 Installation ...........................................................................................................................................54 Internal Call .........................................................................................................................................57 Internal Call Restriction .......................................................................................................................57 Interrupt Request ................................................................................................................................58 Introduction .........................................................................................................................................59 Last Number Redial ............................................................ ................................................................ 61 Message Wait .....................................................................................................................................61 Music on Hold ........................................................................ ............................................................. 61 Operator ..............................................................................................................................................61

Power Down Mode ............................................................................................................................. 62 Privacy ........................................................................... .................................................................... 63 Private Trunk ...................................................................................................................................... 63 Programming the System ................................................................................................................... 64 Protecting the System .............................................................. .......................................................... 65 Raid .................................................................................................................................................... 66 Receiving Incoming Calls ................................................................................................................... 67 Remote Alarm ................................................................... ................................................................. 67 Remote Lock ...................................................................................................................................... 68 Remote Programming ........................................................................................................................ 69 Restart the System ............................................................................................................................. 69 Selective Trunk Access ...................................................................................................................... 70 Station Parameters ............................................................................................................................. 70 System Security (Passwords) .................................................................. .......................................... 70 Technical Specifications ..................................................................................................................... 72 Toll Control ......................................................................................................................................... 73 Troubleshooting ............................................................................. .................................................... 74 Trunk Access ...................................................................................................................................... 75 Trunk Landing ...................................................................... .............................................................. 76 Trunk Parameters ............................................................................................................................... 78 Trunk Reservation .............................................................................................................................. 79 Universal Service Number .................................................................................................................. 80 User Security (User Password) .......................................................................................................... 81 Virtual Stations ................................................................................................................................... 82 Voice Mail Integration ......................................................................................................................... 83 Walk-In Class of Service ............ ........................................................................... ............................. 85 Appendices .......................................................................... ................................................................... 87 A: Features at a Glance .............................................................. ....................................................... 87 B: System Commands ........................................................................................................................ 88 C: System System Parameters ................... ............................................................................. ....................... 88 D: Station Parameters ........................................................................................................................ 89 E: Trunk Parameters .......................................................................................................................... 89 Glossary ............................................................................... ................................................................... 91 Index ..................................................................... ................................................................................... 93

Abbreviated Dialing What’s this? • Frequently Frequently called called numbers numbers can can be stored stored in the system. system. These These numbers numbers can can be dialed dialed using specific specific codes. codes. This is called Abbreviated dialing. It is also known as Memory Dialing. • This This helps helps save time time while while diali dialing ng freque frequentl ntly y used numb numbers ers.. • An abbre abbrevia viated ted numbe numberr is dialed dialed thro through ugh its its directo directory ry index. index. The PROTON 206/308 offers two types of Abbreviated Dialing: Personal Abbreviated Dialing and Global Abbreviated Dialing. • Each user user is allocated allocated memory memory space space called called personal personal memory memory to store store 10 numbers numbers of his own choice. choice. This This is called Personal Abbreviated Dialing. These numbers are dialed out using access codes 800-809. • Besides Besides personal personal memory memory,, 90 numbers numbers can be stored stored in in a common memory memory space space called called global global memory memory. These numbers are dialed out using access codes 810-899. This is called Global Abbreviated Memory.

Personal Abbreviated Dialing • • • • • •

The numbers numbers stored stored in in the personal personal memory memory of a user are dialed dialed out. Each user can can store store up to 10 numbers numbers of his his choice choice in his persona personall memory memory.. User can change change these these numbers numbers anytime anytime from his station station without without consulti consulting ng the System System Administrato Administratorr or the System Engineer. The location location codes codes for Personal Personal Abbrevia Abbreviated ted Dialing Dialing are 00-09. 00-09. Hence Hence the access access codes codes are 800 to to 809. Person Personal al Abbre Abbrevia viated ted Dial Dialing ing is is allowe allowed d to all all the user users. s. The system system checks Trunk Trunk Access Access for daytime/nig daytime/nighttim httime e and Toll Toll Control Control allowed allowed list and denied denied list before before dialing the Personal Abbreviated number. Hence for Personal Abbreviated Dialing, Trunk Access for daytime/nighttime, Toll Toll Control allowed list and Toll Control denied list should be programmed properly. Personal Abbreviated Dialing Stations Location 00 to 09 S1

Sn Location 00 to 09 Access Codes for all stations 800-809

Proton


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How to program Personal Abbreviated Dialing? 1

Lift handset.

Dial tone

2

Dial 18-Directory Index-Trunk-Number-#/Flash.

Confirmation tone

In the above command Directory Index is from 00 to 09. Trunk is 1, 2, 3, 0 or 5 (Here ‘0’ and ‘5’ are interpreted as trunks from group 0 or group 5 and not trunk 0 and 5) Number is the telephone number, which is to be abbreviated. How to use Personal Abbreviated Dialing? 1

Lift the handset.

Dial tone

2

Dial 8-Directory Index. Number dialed out

Example: To program telephone number 0265-2630555 at directory index 00 with trunk access code ‘2’, dial 18-00-2-02652630555. Once this location is programmed with the number, dial 800 to call the number.

Global Abbreviated Dialing • • • • • • • • •

The numbers numbers stored stored in in the global memory memory of the system system are dialed dialed out. Global Global directory directory can be program programmed med either either by the System System Adminis Administrator trator or or the System System Engineer Engineer.. The global global direct directory ory is comm common on for for all all the the user users. s. Maximum Maximum 90 numbers numbers can be stored stored in the global global director directory y. Location Location codes for global global directory directory are are from 10 to 99. Hence the access codes for global abbreviated dialing are 810 to 899. Global Global Directory Directory is divided divided into into two parts parts i.e. Global Global Director Directory y part 1 and and Global Directo Directory ry part 2. 2. A user can can dial these these numbers numbers irrespecti irrespective ve of his Toll Toll Control. Control. However However these these numbers numbers can be dialed dialed only only if the user is allowed this feature from Class of Service and it is given Trunk Access. Telephone elephone numbers numbers of fire, police, police, branch branch offices offices or such other other places can can be stored in global global directory directory part part 1 and its access be given to all the users so that any user can access this facility. Long distanc distance e numbers numbers can be stored stored in global global directory directory part part 2 and its its access access be given given to selected selected users. users. In case of long long distance distance numbers, numbers, complete complete numbers numbers with with preceding preceding codes codes should should be entered. entered.

Global Abbreviated dialing - Part1

Sn

S1

Location 10 to 54

s S s O c c e C A k n r u T

Access codes 810-854

Global Abbreviated dialing - Part 2

Sn

S1

Location 55 to 99

s S s O c c e C A k n r u T

Access codes 855-899

How to program? Use following command to program a telephone number in Global Directory: 8-Directory Index-Trunk-Number-#/Flash Where,

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Directory Index from 10 to 54 is for Global Directory Part I. Directory Index from 55 to 99 is for Global Directory Part II. Trunk specifies the trunk, from 1 to 3 which you want the system to use while making memory dialing. Group ‘0’ & ‘5’ can be used. Number is the telephone number (maximum 16 digits). Use following command to allow/deny global directory part I on a station: 335-Station-Day Time-Night Time Where, Station is from 21 to 28. Day Ti Time

Meaning

0

Deny Global Directory Part I

1

Allow Global Directory Part I

Nigh Nightt Time Time Mean Meanin ing g 0

Deny Global Directory Part I

1

Allow Global Directory Part I

By default, Global Directory Part I on a station is allowed during Day Time and Night Time. Use following command to enable/disable the access of global directory part I on all stations: 335-*-Day Time-Night Time Use following command to enable/disable the access of global directory part II on a station: 336-Station-Day Time-Night Time Where, Station is from 21 to 28. Day Ti Time

Meaning

0

Deny Global Directory Part II

1

Allow Global Directory Part II

Nigh Nightt Time Time Mean Meanin ing g 0

Deny Global Directory Part II

1

Allow Global Directory Part II

By default, access of Global Directory Part II on a station is enabled during Day Time and Night Time. Use following command to enable/disable the access of global directory part II on all stations: 336-*-Day Time-Night Time Example: Store ‘0265-2630555’ in location 10 and ‘022-26677889’ in location 55. Give access of global directory I in day time and global directory II in night time to station 23. Dial 8-0-0-2652630555-# Dial 8-55-0-02226677889-# Dial 335-23-1-0 Dial 336-23-0-1 How to use Global Abbreviated Dialing? 1

Lift the handset.

Dial tone

2

Dial 8-Directory Index. Number dialed out.


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Relevant Topics: 1. “Class Of Service (COS)” 2. “Trunk Parameters” 78 3. “Trunk Access” 75 4. “T “Toll oll Control Control”” 73

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Alarm What’s this? • The PROTON PROTON 206/308 206/308 can remind remind a station station user after after some specifi specific c time. time. • On expir expiry y of the the set time time,, the tele telepho phone ne start starts s ringin ringing g • When When the stat station ion user user lift lifts s the hand handset set,, he gets gets musi music. c. • If he does does not answer answer the call call for time = Alarm Alarm Ring Ring Timer Timer 1 then the the system system gives ring ring to both, both, the station station user and the operator for time = Alarm Ring Timer 2. • Only one one reminder reminder can can be set at a time time on one station. station. The last set set alarm supersedes supersedes all all the previous previous timings. • All statio station n users users can set duration duration alarm for same same duration duration simultaneou simultaneously sly.. • If the stati station on is engaged engaged at at the time time of alarm alarm then then the station station gets gets alarm alarm when when it becomes becomes free. free. • Ring Ring cadenc cadence e of an an alarm alarm is same same as that that of of Boss Boss Ring. Ring. How to use it? 1

Lift the handset.

Dial tone

2

Dial 161-Minutes.

Confirmation tone

3

Repl Replac ace e the the hand handse set. t.

Minutes can be from 00 to 99. Example: To set a reminder after 9 minutes, dial 161-09. To Cancel Alarm: 1

Lift the handset.

Dial tone

2

Dial 160.

Confirmation tone

3


Example: To cancel the alarm dial 160 from your station. How to program? Refer “Class Refer “Class Of Service (COS)” for details on how to allow Alarm to a user. Timers of Relevance: Alarm Ring Timer 1-Time 1-Time for which the station rings on which the alarm is set. Command : 217-13-Timer Default : 90 seconds Valid Range : 01 to 99 seconds. Alarm Ring Timer 2-Time 2-Time for which the station on which the alarm is set and the operator station both, rings simultaneously. Command : 217-14-Timer Default : 60 seconds Valid Range : 01 to 99 seconds

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Relevant Topics: 1. “Class Of Service (COS)” 2. “Remote Alarm” 67

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Allowed and Denied Lists What’s this? Allowed and Denied lists is a group of number strings. The PROTON 206/308 uses these lists lists to support two different features viz. Toll Control and Dynamic Lock.

Allowe d List Allowed List And Denied List

Toll Control

Dynamic Lock

Association of Allowed and Denied lists with Toll Control: When the number is dialed from a station, the PROTON 206/308 compares the dialed number string with the number strings in allowed and denied lists. Association of Allowed and Denied Lists with Dynamic Lock: If the user locks the station and thereafter dials a number from his station, the PROTON 206/308 compares the dialed number string with the number strings in allowed and denied lists for the locked status. How it works? • Maximu Maximum m 10 Allow Allowed ed and and Denied Denied List Lists s (level (level)) can be be formed formed.. • Each level accommodates accommodates 12 allowed allowed strings strings and and 12 denied strings. strings. • Each Each number number stri string ng can can have have maximu maximum m of 16 16 digits digits.. • Number Number string can can be a complete complete telephon telephone e number, number, area code code or few initial initial digits digits of a telephon telephone e number. number. • An allowed-de allowed-denied nied list list (a level) level) should be be assigned assigned to each each station station depending depending upon upon the requireme requirement. nt. Level Allowed String

Denied String

0

Num0 Num0,, Num Num1, Num2 Num2…. …. Num1 Num11 1

Num0 Num0,, Num Num1, Num2… um2….. Num1 Num11 1

1



2



3



4



5



6



7



8



9




15

Allowed String

Denied String

B, B, B, B, B, B, B, B, B, B, B, B, B, B, B, B

1, 2, 2, 3, 4, 5, 5, 6, 7, 8, 8, 9, 0, *, *, #

B, B, B, B, B, B, B, B, B, B, B, 9, 9, B, B, B

0, 00, 00, B, B, B, B, B, B, B, B, 95, 95, B, B, *, #


00, B, B, B, B, B, B, B, B, B, B, B, B, *, #


B, B, B, B, B, B, B, B, B, B, B, B, B, *, *, #

B, B, B, B, B, B, B, B, B, B, 9, 9, B, B, B

0, 98, 98, 00, 00, B, B, B, B, B, B, B, 95, 95, B, *, #


1, 2, 2, 3, 4, 5, 5, 6, 7, 8, 8, 9, 0, *, *, #

B, B, B, B, B, B, B, B, B, B, B, B

1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, #


1, 2, 2, 3, 4, 5, 5, 6, 7, 8, 8, 9, 0, *, *, #


1, 2, 2, 3, 4, 5, 5, 6, 7, 8, 8, 9, 0, *, *, #


1, 2, 2, 3, 4, 5, 5, 6, 7, 8, 8, 9, 0, *, *, #

How to program? Step 1: Take a pen and a paper and decide which number strings are to be programmed as allowed strings and the denied strings. Step 2: Program the allowed strings using command 252. Step 3: Program the denied strings using command 253. Step 1 Take a pen and a paper. Make the allowed and denied strings accordingly. Step 2 Use following command to program an allowed string: 252-Level-Location-Number-Flash Where Level is from 0 to 9. Location is from 00 to 11. Number is a complete telephone number, truncated telephone number or an area code. Step 3 Use following command to program a denied string: 253-Level-Location-Number-Flash Where Level is from 0 to 9. Location is from 00 to 11. Number is a complete telephone number, truncated telephone number or an area code. By default, Allowed and Denied Strings are shown in the table. Example1: Program following allowed strings 0265-2359695 0265-2555999 Solution: Program these two allowed strings in location 0 and 1 at level 3. 252-3-00-02652359695-Flash 252-3-01-02652555999-Flash Example 2: Program following denied strings: 0265-2858676 2885966

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Solution: Program these two denied strings at location 0 and 1 of level 3. 253-3-00-02652858676-Flash 253-3-01-2885966-Flash Important Point: • Allowed Allowed strings strings and Denied Denied strings strings cannot cannot be be programme programmed d remotely remotely.. Relevant Topics: 1. “T “Toll oll Control Control”” 73 2. “Dynamic Lock” 47

Answering Calls When your station rings, lift the handset. The ring stops and you get connected to the calling party. You may start-talking immediately. immediately. The PROTON 206/308 offers a facility to identify the caller before answering the call. If the caller is a station then the station rings as Trin......Trin.....Trin.... This is called single ring. If the caller is an external caller the station on which the trunk call lands rings as Trin...Trin...........Trin...T Trin...Trin...........Trin...Trin... rin... This is called double ring. These two types of rings differentiate an internal caller and an external caller. Relevant Topic: 1. “Distinctive Rings”

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Auto Call Back What’s this? The PROTON 206/308 offers two types of Auto Call Back viz. Auto Call Back-On Busy and Auto Call Back-On No Reply.

Auto Call Back-On Busy What’s this? • Station Station user need not keep keep dialing dialing busy station station repeated repeatedly ly.. • Station Station user can request request Auto Call Call Back Back by dialing dialing ‘2’ during busy tone. tone. • When the requeste requested d station station becomes free free it rings. rings. Simultaneous Simultaneously ly station station that requested requested Auto Auto Call Back Back also starts ringing. Whosoever answers first gets ring-back tone, whereas other end keeps ringing. Once the ring is answered, ring-back tone stops and speech is established. • Auto Auto Call Call Back Back can also also be requ request ested ed on busy busy trunk. trunk. To Set ACB-On A CB-On Busy 1

Dial Number.

Busy tone

2

Dial 2.

Confirmation tone

If Auto Call Back ring is not answered within 30 seconds, it stops and Auto Call Back request gets cleared. This is called Auto Call Back Ring Timer and is programmable. To Cancel ACB-On Busy 1

Dial Number.

Busy tone

2

Dial 102.

Confirmation tone


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Example: Station 23 is busy. busy. To To enable Auto Call Back, dial 2 during busy tone. If you have wrongly dialed 23 and want to cancel Auto Call Back request, dial 102 to cancel it.

Auto Call Back-On No Reply What’s this? • Station Station user need not keep keep trying trying “no-reply” “no-reply” station station repeate repeatedly dly.. • Stati tation on use userr can can set set ACBACB-No No Rep Reply ly.. • When the the station station user user for whom whom ACB request request was made made returns returns to his desk desk and picks picks up the the handset handset the the station that requested ACB rings. • Both the the stations stations come come in speech speech when when the station station that that requested requested ACB ACB answers answers the call. call. To Set ACB-on No reply 1

Dial Number.

Busy tone

2

Dial Flash-2.

Confirmation tone

To Cancel Auto Call Back 1

Dial Number.

Busy tone

2

Dial 102.

Confirmation tone

How to program? Please refer “Class refer “Class Of Service (COS)” for details on how to allow Auto Call Back to a user. Important Points: • Only Only one ACB-On ACB-On Busy Busy requ request est is is entert entertain ained ed at a time. time. • Only Only one ACBACB-On On No Repl Reply y reques requestt is enter entertai tained ned at at a time. time. • The last ACB request request supersed supersedes es all all other other previous previous ACB requests. requests. • ACB-On ACB-On Busy Busy and ACBACB-On On No Reply Reply can can be used used simulta simultaneo neousl usly y. Timer of Relevance: Auto Call Back Ring Timer -Time -Time for which the station on which the ACB is set rings. Command : 217-10-Seconds Default : 45 seconds. Valid Range : 01 to 99 seconds Relevant Topic: 1. “Class Of Service (COS)”

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Auto Redial What’s this? • Many times times when we we make a call, call, we find find that the called called party party is busy busy.. Hence we have have to try try the same number again and again to contact him. This is very frustrating and time-consuming. Auto Redial rescues us from this sheer wastage of time. The system gives ring to the station user that requested Auto Redial, when the call goes through. • The PROTON PROTON 206/308 206/308 offers offers two types types of Auto Auto Redial. Redial. Low priority priority Auto Auto Redial Redial and High High priority priority Auto Redial. • Generally Generally the system system should should be program programmed med in such such a manner that that in low priorit priority y type the number number of of trials made by the system is less (count) and the time gap between two trials (timer) is more whereas in high priority type the number of trials is more and the time gap between two trials is less. This enables us to give Auto Redial facility to senior officials as well as staff persons. persons.

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How to use it? 1

Lift the handset.

Dial tone

2

Grab a trunk.

Trunk dial tone

3

Dial Number.

Busy tone

4

Disconnect.

5

Lift the handset.

6

Dial 77 (for 77 (for Low Priority Auto Redial) Or Confirmation tone Dial 777 (for 777 (for High Priority auto Redial).

Dial tone

Example: Dialed number 0265-2335679 is busy. busy. To To enable Auto Redial, disconnect and dial 77 or 77 or 777. 777. To Cancel Auto Redial 1

Lift the handset.

Dial tone

2

Dial 70.

Confirmation tone

Example: Dialed number 0265-2335679 was busy. Auto Redial is requested. Meanwhile the same number calls. Now to cancel Auto Redial request, dial 70. How to program? Please refer “Class refer “Class Of Service (COS)” for details on how to allow Auto Redial to a station. Timers of Relevance: -Time for which the PROTON 206/308 waits to sense RBT from the PSTN after Auto Redial RBT Wait Timer -Time dialing the requested number. Command : 2142-Timer Default : 30 Seconds Valid Range : 01 to 99 seconds. Low Priority Auto Redial Timer and Count-Duration Count-Duration and the number of times the system shall try the request number. Command : 2143-Timer-Count Default Timer : 40 seconds Default Count : 01 Valid Range for Timer : 01 to 99 seconds Valid Range for Count : 01 to 99 High Priority Auto Redial Timer and Count-Duration Count-Duration and the number of times the system shall try the requested number. Command : 2144-Timer-Count Default Timer : 30 seconds Default Count : 01 Valid Range for Timer : 01 to 99 seconds Valid Range for Count : 01 to 99 Important Points: • Only one one number number can can be requested requested for for Auto Redial Redial at a time from from one one station. station. • All stat station ions s can attem attempt pt Auto Auto Redial Redial simul simultan taneou eously sly.. • If the system system detects detects busy tone tone it release releases s the trunk trunk and and redials redials the number number after after some some time. time. • If the system system does does not detect detect ring back back tone for for time = Auto Auto Redial Redial RBT wait timer timer,, it releases releases the trunk trunk and tries after some time.


19

•

If the system system detects detects ring ring back tone, tone, it gives gives ring on on your station. station. When When you lift lift the handset, handset, you you get connected with the desired party. party. The system system uses the the same trunk trunk type you you used to to make a call. call. If you dialed dialed the number number using using trunk trunk access access code 5, the system takes one of the free trunks from this group for Auto Redial. If you tried out the number on a selected trunk, the system uses that particular trunk only. Auto Redial Redial will will suspend suspend if there is is any activity activity (ringing (ringing or or dialing) dialing) on your your station. station. It resumes resumes as soon soon as your your station becomes free. Auto Auto Redia Rediall does does not not work work in foll followi owing ng case cases: s: If the trunk trunk lines lines do not support support standard standard tones. tones. Frequen Frequency cy and timings timings are critical critical for auto auto redial to to work. Trunk Trunk condition condition is poor poor and various various tones tones cannot cannot be detected detected properly properly.. Called Called party party lifts lifts within within 3 seconds seconds after after the ring starts starts on his his phone. phone. Behind Behind the PBX applica applications tions where where Matrix Matrix trunks trunks are connect connected ed to stations stations of of some other other PBX which which do not not support standard tones.

•

• • • • • •

Relevant Topic: 1. “Class Of Service (COS)”

36

Barge-In What’s this? • When your your message message is urgent urgent and you cannot cannot wait wait for the the called called person to to become become free, you you can land land in his conversation after intimating him. • While landing, landing, you get get music music and the the called called person person gets gets beeps beeps of internal internal call waiting waiting tone. tone. • During During the beeps, beeps, the called called person person can dial dial ‘Flash-1’ Flash-1’ to answer your call. In this case the third party is put on hold and gets music and hence cannot listen to your conversation. • If the the cal calle led d pers person on doe does s not not dial dial ‘Flash-1’ Flash-1’ then speech is automatically established after time = barge-in timer. • Replace Replace your handset handset once once your talk talk is over. over. This This will automat automatically ically restore restore his his original original speech speech with the the heldup party. How to use it? 1

Lift handset.

Dial tone

2

Dial Number.

Busy tone

3

Dial 33.

Music. The destination gets beeps.

4

The system connects you to the destination after 5 seconds. Start talking after the music stops.

Example: Station 23 is busy. To To give a very urgent message to him, dial 33 on busy tone. How to program? Please refer “Class refer “Class Of Service (COS)” for details on how to allow Barge-In to a station. Timer of Relevance: Barge-In Timer -Time -Time after which the speech is established. Command : 217-12-Timer Default : 05 seconds Valid Range : 01 to 99 seconds. Important Points: • BargeBarge-In In can can work work only only if the the desti destinat nation ion is is in spee speech. ch. • Barge-In Barge-In works works even when the destina destination tion is talking talking on the the trunk trunk line. line.

20


•

• •

Barge-In Barge-In can also also be done by by keeping keeping one party party in hold. hold. Suppose Suppose a trunk call call is to be transfe transferred rred to a busy busy station then you can keep the caller in hold mode and Barge-In the destination to inform him about his call. This is most advantageous feature for the operator. However However,, Barge-In Barge-In will not not work when when the destinati destination on is in threepar threeparty ty mode or or in dialing dialing state state or ringing. ringing. It will will also also not work ifif any station station is having call privacy privacy from Barge-I Barge-In. n.


36

Behind the PBX Applications Applications What’s this? Many times, small and medium range PBX systems are connected behind some bigger PBX systems. Such applications are used mainly to expand the existing capacity of the big PBX already in use. Stations coming from the big PBX are used as trunks of the small PBX. There could also be some PSTN trunks coming directly on the smaller PBX. Such configurations are known as ‘Behind the PBX’ application.

In such situations, it is not easy to implement toll control restrictions. Consider a simple event Station 21 of PBX B in the figure above is not given long distance dialing facility. It has access to all the trunks. Now when he wants to use T2 or T3, which are directly coming from PSTN, he dials ‘0’. He gets PSTN dial tone and dials the number. But when he does similar procedure on T1, he gets error tone. Because, in this case when station 21 grabs T1 by dialing a code, he gets dial tone of the PBX A. Now when he again dials ‘0’ to grab PSTN dial tone, PBX understands it to be a long distance call and since station 21 is not allowed long distance calls, the system rejects dialing on trunk and gives error tone to station A. Hence now if station 21 of PBX B is to be allowed external dialing through T1, he should be given long distance dialing access. If this is done then station 21 may make long distance calls on T1, T2 and T3. The PROTON 206/308 solves this problem by providing programmable PBX Expansion count for each trunk. This count is the number of digits to be ignored before toll control check is begun. The PBX Expansion count is same as the number of PBXs connected between the main PBX and the last subscriber. In the figure shown, the PBX Expansion count of T1 should be kept 1 and for T2 and T3, it should be kept ‘0’.


21

CAUTION! For all normal applications, keep this PBX Expansion count to 0 for all the trunks. Otherwise, outside dialing may be hampered. The PROTON 206/308 supports PBX Expansion count for each trunk. How to program? Use following command to program PBX Expansion count for a trunk: 54-Trunk-PEC Count Trunk is from 1 to 3. PEC Count is from 0 to 9 By default, PEC for all the trunks is 0. Example: To program PEC=1 for trunk 1, dial 54-1-1.

Boss Ring What’s this? This feature helps the user to identify the caller. A person in the organization having higher hierarchy can be assigned this feature. Whenever a person having access to Boss Ring calls any other person in the organization, the called s tation rings differently. This helps the called party to identify the caller. How to program? Boss Ring is a programmable feature. It can be allowed or denied to a station user. This feature is associated with feature Raid. Whenever a person having access to Raid makes a call the called station gets Boss Ring. Please refer “Class refer “Class Of Service (COS)” for more details. Important Point: • Boss Boss Ring Ring is same same as Alar Alarm m Rin Ring. g. Relevant Topics: 1. “Distinctive Rings” 46 2. “Class Of Service (COS)”

36

Busy Hunting Group What’s this? In some applications, it is desirable that if the called station is busy, the call should ring on the near by station instead of giving busy tone to the caller. How to use it? Desired stations can be programmed in one group. If the called station is busy then the call will be diverted to next free station in the group. How to program? Use following command to program a station in a busy hunting group: 304-Station-Busy Hunting Group Where, Station is from 21 to 28 Busy Hunting Group is from 1 to 9 Use following command to program all stations in a busy hunting group: 304-*-Busy Hunting Group

22


Where, Busy Hunting Group is from 1 to 9 By default, all stations are in Busy hunting Group 0. Example: To program stations 202, 206 and 208 in hunting group 1. 304-202-1 304-206-1 304-208-1 With this program, on calling 202 if 202 is busy then the call will be diverted to 206 and if 206 is also busy then it will be diverted to 208. Important Points: • This facility facility may may appear appear same as our feature feature “Call “Call Transfe Transfer-On r-On Busy” Busy” but they they are different different.. If the said feature feature is used then calls can only be transferred to any other single station and not to a group of stations. If this facility is used then chaining of Call Transfer-on busy gets enabled i.e. the system hunts for free station in the group you have programmed. • All statio stations ns can can be be progr programm ammed ed in in one one group group.. • 9 such such groups groups (fro (from m group group 1 to grou group p 9) can can be progr programm ammed. ed. • If any statio station n is programm programmed ed with group value 0, 0, that statio station n will not not be included included in any group. group. • This feature feature is applica applicable ble for for only internal internal calls calls and not for for incoming incoming calls. calls.

Call Duration Control What’s this? Call Duration Control (CDC) helps the customer to restrict the duration of the calls whether, incoming or outgoing external calls. This feature disconnects incoming or outgoing external calls after a set time. People tend to talk about sports, movies, politics and such other subjects over telephone. Now, these topics are generally not related to business. Moreover, such topics tend to take more time than the business talk for which the call was originally made. If duration of each call can be restricted, people will talk to the point and not drift to other unproductive talk. There are many advantages: • Redu Reduct ctio ion n in in tel telep epho hone ne bill bills. s. • Trunks Trunks will be be easily easily available available for other other outgoing outgoing calls. calls. More More business business calls can can be made during during working working hours leading to more business. • Your trunks trunks remain remain free for for incoming incoming calls. More custome customers rs can call. • People People spend more time time on the the actual actual job on hand rather rather than than on telephon telephone. e. This means increas increased ed productivity. • Call Call Durati Duration on Contr Control ol can can be set set for for each each stati station. on. • Call Duration Duration Control Control for Outgoin Outgoing g calls can can be enabled/disa enabled/disabled bled for local local calls, calls, STD+ISD STD+ISD calls and and incoming incoming calls separately. separately. How it works? • Local calls, calls, STD calls and incoming incoming calls can be disconnecte disconnected d at set set times. times. • Local calls, calls, STD STD calls and and incoming incoming calls calls can be disconnec disconnected ted for differ different ent timings timings separatel separately y.


23

•

If CDC is activat activated, ed, then system gives gives warning warning beeps beeps after after time = CDC CDC warn timer timer.. After After the warning warning tone, tone, the system waits for time = CDC good-bye timer before releasing the connection forcefully.

• • • •

CDC can be acti activat vated ed on on selec selected ted statio stations. ns. CDC can can be acti activat vated ed for for either either day day,, or night night,, or both. both. In case of of transferred transferred call, call, the CDC CDC timer gets gets reset reset and starts starts again again afresh afresh on the transfe transferred rred station. station. It is also also possible possible to just warn warn the user user without without disconnect disconnecting ing his call. call. In this this case, the the user gets gets the beeps beeps after the programmed time but his call does not get disconnected. If Barge-in/R Barge-in/Raid aid feature feature is used on a station station on which which CDC is activate activated d then the time time for which which Barge-In/Ra Barge-In/Raid id was done will not be counted.

•

How to program? Step 1: Enable/disable CDC for local calls using command 3331. Step 2: Enable/disable CDC for STD call using command 3332. Step 3: Enable/disable CDC for incoming calls using command 3333. Step 4: Enable/disable CDC warning beeps without disconnection using command 3334. Step 5: Set various timer for CDC. Step 1 Use following command to enable/disable CDC for local calls: 3331-Station-Day Time-Night Time Where, Station is from 21 to 28. Day Time

Night Time

Meaning

0

0

CDC is disabled

1

1

CDC is enabled

Use following command to enable/disable CDC for Local calls for all stations: 3331-*-Day Time-Night Time By default, CDC for local calls is disabled during day time and night time. Step 2 Use following command to enable/disable CDC for STD calls: 3332-Station-Day Time-Night Time Where, Station is from 21 to 28. Day Time

Night Time

Meaning

0

0

CDC is disabled

1

1

CDC is enabled

Use following command to enable/disable CDC for STD calls for all stations: 3332-*-Day Time-Night Time By default, CDC for STD calls disabled during day time and night time.

24


Step 3 Use following command to enable/disable CDC for incoming calls: 3333-Station-Day Time-Night Time Where, Station is from 21 to 28. Day Time

Night Time

Meaning

0

0

CDC is disabled

1

1

CDC is enabled

Use following command to enable/disable CDC for incoming calls for all stations: 3333-*-Day Time-Night Time By default, CDC for incoming calls is disabled during day time and night time. Step 4 Use following command to enable/disable CDC warning beeps without disconnection: 3334-Station-Day Time-Night Time Where, Station is from 21 to 28. Day Time

Night Time

Meaning

0

0

CDC is disabled

1

1

CDC is enabled

Use following command to enable/disable CDC warning beeps without disconnection: 3334-*-Day Time-Night Time By default, CDC warning beeps are enabled during day time and night time. Step 5 Timers of Relevance: Disconnection time should be programmed for different call types using following table: Command

Description

Range

Default

Unit

217-26-Timer CDC local warn timer

001-255

240

Se c

217-27-Timer CDC STD warn timer

001-255

120

Se c

217-28-Timer CDC incoming warn timer

001-255

240

Se c

217-29-Timer CDC good-bye timer

01-99

60

Se c

Examples: Program CDC for incoming calls on station 23 during daytime for 4 minutes. The system should give me beep after 3.5 minutes. Use following commands: 3333-23-1-0 217-28-210 217-29-30 Program CDC for STD calls on station 21 during nighttime for 5 minutes. The system should give me beep after 4 minutes. Use following commands: 3332-21-0-1 217-27-240 217-29-60


25

Call Follow-Me What’s this? • Suppose Suppose you went went to your co-worke co-worker’s r’s place and and you want want that all the the calls coming coming on your your station station should should now come to your co-worker ’s station then you can use this feature. • The statio station n dial tone changes changes to feature feature tone tone if its calls calls are are forwarded forwarded.. How to use it? 1

Lift handset.

Dial tone

2

Dial 132-Station-User Password. Confirmation tone

Example: My station number is 23. My User password is 1212. Right now I am at station 21. I want that all my calls on 23 come to station 21. Dial 132-23-1212 from 132-23-1212 from station 21. Cancel Call Follow-Me 1

Lift ha handset.

Dial to tone

2

Dial 130.

Confirmation tone

How to program? Please refer “Class refer “Class Of Service (COS)” for more details on how to allow this feature to a station user. Relevant Topics: 1. “User Security (User Password)” 2. “Class Of Service (COS)” 36

81

Call Forward What’s this? In an organization people might move from one place to another to accomplish a job. They do not sit at fixed places. A user might go to his colleague’s desk to work on a project they are doing jointly. A manager might go on the production floor or remain in conference room for few hours. In such situations, a user cannot afford to miss his calls. He would like to attend his calls from his new location. To fulfill this requirement, the PROTON 206/308 offers a facility called “Call Forward”. Access to Call Forward is programmable and hence can be allowed or denied to a user. user. Please refer topic “Class Of Service (COS)” for details on how to enable this feature on a particular station. The PROTON 206/308 offers three types of Call Forward: • Call Call Forw Forwar ardd-Al Alll Cal Calls ls • Call all For Forwa ward rd-I -Iff Bus Busy y • Call Call Forw Forwar ardd-If If No Repl Reply y

Call Forward-All Calls What’s this? • You can use this this feature feature when when you are not not available available on your your place for for some time time and you wish wish to divert divert all your calls on some other station. • Whenever Whenever you wish wish privacy privacy or want want to attend attend to uninterrupt uninterrupted ed discussion discussion or thinkin thinking, g, you can use use this feature. Once invoked, all calls on your station will go to the station where the calls are forwarded.

26


How to use it? 1

Lift handset.

Dial tone

2

Dial 131-Station. Confirmation tone

Example: My station is 23. I am busy in meeting. I want my calls to go to station 24, dial 131-24.

Call Forward-If Busy What’s this? • This feature feature is useful useful for for a group of people people perform performing ing same type type of job. job. In such a case case you can divert divert your your calls to your colleague while you are already busy over phone. • The external external calls calls can only intimat intimate e you by giving giving beeps beeps but they won’t won’t be transfer transferred red to the specifie specified d station. station. How to use it? 1

Lift handset.

Dial tone

2


Example: My station is 23. I am busy over phone most of the times. To forward all my calls to station 24 in such condition, dial 134-24.

Call Forward-If No Reply What’s this? • The system system diverts diverts the call call to some some other station station if the the destination destination does does not answer answer the the ring in time time = Ring Back Timer: transfer on no-reply. • You and your your colleague colleague can use use this feature. feature. In your your absence, absence, the caller caller automati automatically cally gets gets diverted diverted to your your colleague who can take messages for you. How to use it? 1

Lift handset.

Dial tone

2


Example: I have two stations, 23 and 25. I am busy over station 23 and the call comes on station 25 at that time only. I want that if my existing call gets finished in some time, I can attend the call on station 25 but if could not attend the call then it should be diverted to station 24 after some time. To forward the call to station 24 but only after few rings, dial 133-24 from station 25.

Cancel Call Forward (all calls/if busy/if no reply) 1

Lift handset.

Dial tone

2

Dial 130.

Confirmation tone

Important Points: • If the call call is important important,, your secretar secretary y (the station station where where your calls calls are forward forwarded) ed) can dial dial you and transfe transfer r the call back to you. • You can can contin continue ue makin making g calls calls from from your your stat station ion.. • The statio station n dial tone changes changes to feature feature tone tone if its calls calls are are forwarde forwarded. d. • If your station station is 21 21 and if you have have forwarded forwarded all all your calls calls to station station 24 under under no-reply no-reply conditio condition n then all calls which are transferred to station 21 will land on station 21 for time = Ring Back Timer: Transfer on noReply and then will land on station 24. • Trunk Trunk calls calls also also get divert diverted ed ifif not not answe answered red..


27

•

If call forward forward on-busy on-busy and and call forward forward-on -on No Reply Reply,, both are enabled enabled at at the same statio station n at the same same time then on dialing 130 , both the features will get cancelled. Only one type type of call forward forward feature features s viz. Call Forward Forward ifif busy, busy, Call forward forward if no reply reply etc. can be be enabled at at one point of time.

•

Timer of Relevance: Ring Back Timer: Transfer-on No Reply-Time after which the call gets forwarded. Command : 217-19-Timer Default : 20 seconds Valid Range : 01 to 99 seconds. Relevant Topic: 1. “Class Of Service (COS)”

36

Call Park What’s this? • You can can park park the curr current ent call call and and atten attend d to anoth another er call. call. • While a call call is parked, parked, you you may use other other system system features features like like Call Pick-Up Pick-Up,, Call Follow-M Follow-Me, e, attending attending a call call ringing on other station without losing current call. While the call is parked the parked party gets the music. • If you don’t don’t retrieve retrieve the call within within time equal equal to call park park timer, timer, the call comes comes back to you automati automatically cally.. Your Your station starts ringing. In case you are in conversation, you get beeps to remind you of the parked call. How to use it? 1

Speech with trunk (or station).

2

Dial Flash.

Feature tone

3

Dial 7.

Call Parked.

To retrieve the parked call: 1

Lift handset.

Dial tone

2

Dial 17.

Speech.

Example: My station is 23. While talking with one party, I got external call waiting tone (double beeps). To To attend the waiting call; I should park the present call. When my talk is completed with this call, I want to retrieve the parked call. To To do this, I should Dial Flash-7: When I am in speech with first party. Dial Flash-1: To attend second party. Disconnect: On completion of talk with party 2. Dial 17: To retrieve the parked call. How to program? Please refer “Class refer “Class Of Service (COS)” on how to allow Call Park to a station user. Important Points: • Once the call call is parked, parked, it remains remains parked parked for for time = Call Call Park Timer Timer.. Timer of Relevance: Call Park Timer-Time for which the call gets parked. Command : 211-Timer Default : 30 seconds Valid Range : 01 to 99 seconds.

28



36

Call Pick Up What’s this? You can answer calls of your colleague or co-worker without physically going to his station. You can use this feature to answer even trunk calls ringing on other stations. The PROTON 206/308 offers two types of call pick up facility viz. Call Pick Up-Group and Call Pick Up-Selective.

Call Pick Up-Group Calls of any station within your group can be answered simply by dialing `4’ after lifting the handset. • Maximu Maximum m 10 call call pick pick up up group groups s can can be formed formed.. • In case more more stations stations are are ringing, ringing, the station station with with the least least port number number will will be picked picked up first. first. • This feature feature can can be used when when people people performing performing same same job sit in groups groups and and intragroup intragroup call call pick up up is to be allowed whereas inter group call pick up is to be restricted. How to use it? 1

Lift handset.

Dial tone

2

Dial 4.

Speech.

Call Pick Up-Selective • • •

Call of any any ringing ringing station station can be answere answered d by dialing dialing 12-Statio 12-Station n after liftin lifting g the handset. handset. This is useful useful when when more than than one stations stations are are ringing ringing and you want want to answer answer one of of them selective selectively ly.. For selectiv selective e call pick pick up, it is not not necessary necessary for for the station station to to be in the the same same pick up group. group.

How to use it? 1

Lift handset.

Dial tone

2

Dial 12-Station.

Speech.

How to program? Call Pick Up-Group Step 1: Decide number of call pick-up groups to be formed. Step 2: Program the station in call pick-up group using command 301. Step 3: Assign a Class of Service group with call pick-up feature enabled. Step 1 Decide the number of call pick-up groups to be formed. Step 2 Use following command to program a station in call pick-up group: 301-Station-Call Pick Up Group Where, Station is from 21 to 28. Call pick-up group is from 0 to 9. Use following command to program all stations in same call pick-up group: 301-*-Call Pick-Up Group By default, all stations are in the same group.


29

Step 3 Please refer “Class refer “Class Of Service (COS)” for details on how to allow Call Pick-Up feature to the user. Important Point: • Alarm ring and and Auto Auto Call Back ring cannot cannot be picked picked up from any any other other station. station. Relevant Topic: 1. “Class Of Service (COS)”

36

Call Progress Progress Tones The PROTON 206/308 gives various tones in different situations. This is how the PROTON 206/308 responds to dialing of codes and commands.

Dial Tone When you lift the handset you get dial tone. Dial tone stays for 7 seconds. This Dial Tone Timer is programmable. After that error tone starts. • Soun Sound: d: Toooo oooooo oooo oooo oooo oo Use following command to program the Dial Tone Timer: 217-00-Seconds Range = 01 to 99 seconds Default = 07 seconds

Ring Back Tone When you dial internal number and if that number is free, you will get the ring back tone. The ring back tone continues for 45 seconds. This Ring Back Tone Timer is programmable. • Soun Sound: d: Tur Turro roo. o... .. Tur Turrr rroo oo Use following command to program the Ring Back Tone Tone Timer: 217-01-Seconds Range = 01 to 99 seconds Default = 45 seconds

Busy Tone (Engage Tone) High pitch beeps with equal on and off periods. When you dial any station that is busy, you get busy tone. Busy tone continues for 5 seconds. This timer is programmable. • Sound: Sound: Toooooo ooooooo.. o..... ...... ....T .Tooo oooooo ooooo oo Use following command to program the Busy Tone timer: 217-02-Seconds Range = 01 to 99 seconds Default = 05 seconds

Error Tone The Error Tone is made of fast beeps. When you perform some wrong operation or try using a feature without access, you get error tone. • Sound: Sound: Too…T oo…Too…T oo…Too…T oo…Too

30


Internal Call Waiting Tone Short beep followed by longer off duration repeated every second. This is also known as intrusion tone. Busy user gets this tone over his speech when some other station attempts interrupt request/barge-in. • Soun Sound: d: Beep Beep.… .……… ………B …Bee eep p The user gets this tone till the Interrupt request timer or the barge-in timer

External Call Waiting Tone This tone is of two ticks followed by a longer off time of approximately 3 seconds. Busy programmed destination station gets this tone when there is a fresh TELCO call. • Sound: Sound: Beep.. Beep...Be .Beep… ep………. …….... ...Bee Beep.. p...Be .Beep ep This tone continues for transfer-On busy timer.

Feature Tone Short beep followed by a longer off duration repeated every second. The feature tone is given to the user when he has one party as held party and tires to access a feature same time as dial tone. By default, feature tone remains for 7 seconds. • Sound: Be Beep… Be Beep

Feature Confirmation Tone This tone is continuous, fast beeps. The PROTON 206/308 confirms successful usage of features with this tone. The confirmation tone remains for 7 seconds. This is called Feature Confirmation Tone Timer and is programmable. • Soun Sound: d: Beep.. Beep.... Beep Beep.. .... Beep Beep Use following command to program the Feature Confirmation Tone Timer: 217-04-Seconds Range = 01 to 99 seconds Default = 05 seconds

Programming Tone Short beeps followed by a longer off duration repeated every second. It is exactly same as the feature tone. The PROTON 206/308 prompts you to enter fresh commands during programming with this tone. The system waits for this time before programming tone changes to error tone. Use following command to program Programming Tone Timer: Timer: 217-05-Seconds Range = 01 to 99 seconds Default = 15 seconds

Programming Error Tone This tone is exactly same as the Error Tone. This tone is given when some wrong programming command is dialed. This tone remains for 3 seconds. This Programming Error Tone timer is programmable. • Sound: Sound: Too…T oo…Too…T oo…Too…T oo…Too Use following command to program the Programming Error Tone Timer: 217-06-Seconds Range = 01 to 99 seconds Default = 03 seconds


31

Programming Confirmation Tone This is exactly same as the feature confirmation tone. This tone is continuous, fast beeps. During programming, this tone indicates that valid command is received by the system and it has taken necessary action. This tone remains for 3 seconds. This is called Programming Confirmation Tone Tone Timer and is programmable. • Soun Sound: d: Beep Beep.. .... Beep Beep.. .... Beep Beep Use following command to program the Programming Confirmation Tone Tone Timer: 217-07-Seconds Range = 01 to 99 seconds Default = 02 seconds Tone Specifications: Name

Frequency

Cadence

Dial Tone

440Hz

Continuous

Ring Back Tone

440Hz

400ms on, 200ms off, 400ms on, 2000ms off

Busy Tone

440Hz

750ms on, 750ms off

Error Tone

440Hz

250ms on, 250ms off

Internal Call Waiting Tone

440Hz

67ms on, 2933ms off

Trunk Call Waiting Tone

440Hz

67ms on, 67ms off, 67ms on, 2799ms off

Feature Confirmation Tone

440Hz

33ms on, 33ms off

Prog Progra ramm mmin ing g Tone/ one/Fe Feat atur ure e Tone one

440H 440Hz z

100m 100ms s on, on, 900m 900ms s off off

Programming Confirmation Tone

440Hz

33ms on, 33ms off

Programming Error Tone

440Hz

250ms on, 250ms off

Call Splitting What’s this? • This feature feature enables enables you to to talk talk to two persons persons alternately alternately.. • Call Splitting Splitting is also also known known as Hold-Con Hold-Consult sult or Hold-T Hold-Toggle. oggle. How to use it? Call Splitting can be used in any of the following three combinations: 1. Two sta stati tion ons s 2. One statio station n and and one one trun trunk k 3. Two trun trunks ks Call Splitting between two stations 1

Speec peech h wit with h st statio ation. n.

2

Dial Flash.

Feature tone. Called station goes on Hold.

3

Dial an another St Station.

Ring Ba Back To Tone

4 5

Speech with the station when the call is answered. Dial Flash-1.

Speech with held party.

Call Splitting between two trunks 1

Speec peech h wit with h tru trunk nk..

2

Dial Flash.

Dial tone. Trunk goes on Hold.

3

Dial 8.

Feature tone

4

Dial 0 or 0 or 5 5 or or 61 61--63 to grab grab another another trunk. Trunk Trunk dial dial tone tone

5

Dial telephone number.

32

Ring Back Tone


6 7

Speech with called party when the call is answered. Dial Flash-1.


Call Splitting between a station and a trunk 1

Speech wi with tr trunk.

2

Dial Flash.

Feature tone. External party goes on Hold.

3

Dial Station.

Ring Back Tone

4 5

Speech with the station when the call is answered. Dial Flash-1.


Important Points: • Only one one of the two persons persons will will be in conversa conversation tion with with you at a time. time. The third third person person is on hold. hold. He gets gets music and cannot hear your conversation. • When in in speech speech with a station station and and getting getting external external call call waiting waiting tone, tone, you you can dialFlash-1 dialFlash-1 to answer the trunk call. The station is put on hold and gets music. Now, you can split between the two persons. • Interruptin Interrupting g station station can also also be answered answered very very much in the the same way as as described described above. above. Your Your current current call call is put on hold and speech with the interrupting station is established. Once again, you can split between the two persons. • Confer Conferenc ence e can be invok invoked ed to inclu include de both both the part parties ies by dial dialing ingFlash-0. Flash-0. • A station station user having having access to ‘Call ‘Call Hold’ Hold’ can can only do call call splitting. splitting. How to program? Please refer “Class refer “Class Of Service (COS)” for details on how to allow ‘Call Hold’ to a user. Relevant Topics: 1. “Conference” 39 2. “Call Transfer” 33 3. “Call Park” 28 4. “Class Of Service (COS)”

36

Call Transfer The PROTON 206/308 offers four types of call transfer: • Call Call Tra Trans nsfe ferr-Sc Scre reen ened ed • Call Call Tran Transf sfer er-W -Whi hile le ring ringin ing g • Call Call Trans ransfe ferr-On On busy busy • Call Call Tran Transf sfer er-T -Tru runk nk-t -too-T Trunk runk

Call Transfer-Screened What’s this? • This This is norm normal al call call trans transfer fer and and the the most most widel widely y used. used. • Operat Operators ors can can use use this this method method to to transf transfer er incom incoming ing call calls. s. How to use it? 1

Speec peech h with ith trun trunk. k.

2

Dial Flash.

Feature tone

3

Dial Station.

Ring Back Tone

4

Wait ait for for the the stat statio ion n to answ answer er..

Speec peech h when when rin ring g answ answer ered ed..

5

Put the handset.

Call is transferred.


33

Important Points: • Internal Internal station station calls can also also be be transfer transferred red to to some some other other station. station. • While waiting waiting for for the station station to answer answer,, you can abandon abandon the the transfer transfer by dialing dialing Flash. Flash. The ring ring on the station station is stopped and you get connected to the person on hold.

Call Transfer-While Ringing What’s this? • Transfer Transfer a call call without without waiting waiting for for the destination destination to answer answer.. • An operator operator can use use this feature feature when when there are are other calls pending pending and and she cannot cannot wait for for the station station to respond to intimate the call. • This This is also also know known n as “Wa “Wait it For For Ring Ring Tran Transfe sfer”. r”. How to use it? 1

Speech with trunk.

2

Dial Flash.

Feature tone

3

Dial Station.

Ring Back Tone

4

Put the handset.

Important Points: • Internal Internal station station calls can also also be be transfer transferred red to to some some other other station. station. • If the called called station station does does not respond respond to the the ring within within 45 secs., secs., the call call comes comes back to the the station station that transferred the call. This is same as Ring back tone timer. • If the stati station on that transferred transferred the the call is free at the time time of call return, return, caller caller gets gets ring. ring. • If the station station that that transferred transferred the the call is is busy at the the time of call call return return and if itit was an internal internal call call transfer transfer then then the caller gets gets busy tone.

Call Transfer-On Busy What’s this? • Transfer Transfer a call on a station station already already in in speech speech with with some other person. person. • Operators Operators can can transfer transfer calls calls without without even even checking checking for for the status status of the destinati destination on station. station. • This This is is also also known known as “Blind “Blind Trans Transfer fer”. ”. • The busy busy destination destination statio station n gets intrusio intrusion n tone. He can can speak to to the calling calling person person by dialing dialing Flash’. F ‘ lash’. How to use it? 1

Speec peech h with with trun trunk. k.

2

Dial Flash.

Feature tone

3

Dial Station.

Busy tone

4

Disc Discon onne nec ct.

Call Call will will be trans ransfe ferr rred ed on the the busy busy stat statio ion n and and it will will get get intr intrus usio ion n tone tone..

Important Points: • Internal Internal station station calls can also also be be transfer transferred red to to some some other other station. station. • A call can can be transferre transferred d on busy station station only only if it is not not programmed programmed with with call privacy privacy from from trunk call. call. • If the called called station station does does not respond respond to the the intrusion intrusion tone within within 45 seconds seconds,, the call comes comes back back to the station that transferred the call. • If the stati station on that transferred transferred the the call is free at the time time of call return, return, caller caller gets gets ring. ring. • If the station station that that transferred transferred the the call is is busy at the the time of call call return return and if itit was an internal internal call call transfer transfer then then the caller gets gets busy tone.

34


Call Transfer-Trunk-to-Trunk What’s this? • An exter external nal call call can can be tran transfe sferre rred d on anoth another er trunk trunk line line.. • The operator operator need need not remain remain in speech. speech. Two Two external external persons persons can speak speak through through the PROTON PROTON 206/308 206/308.. How to use it? 1

3-way mode as described in call splitting.

2

Dial Flash.

Feature tone

3

Dial 8.

Station disconnects. Trunk 1 and Trunk 2 remain in speech.

Important Points: • In case a colleag colleague ue has not come come to the offic office, e, his incoming incoming calls calls can be transfe transferred rred on his his residence’ residence’s s phone line or on his mobile. • In case a remote remote colleagu colleague e is not having having long distan distance ce or internatio international nal dialing dialing facility facility from from his present present location. He can dial his office and request the operator to connect him to the desired number. • A warning warning tone is is given after after DOSA inactivity inactivity timer timer.. To To extend the call, call, either of the person person has to to dial a digit in tone (DTMF). Dialing of ‘##’ of ‘##’ terminates terminates the call and both the trunks get released.

Single/Double Ring on Trunk Call Transfer What’s this? The PROTON 206/308 can be programmed to give single/double ring on trunk call transferred on another station. Use following command to set single/double ring: 157-0 : Single ring on trunk call transfer. 157-1 : Double ring on trunk call transfer. How to program? Please refer “Class refer “Class Of Service (COS)” for details on how to allow Call Transfer to a user. Relevant Topics: 1. “Class Of Service (COS)” 36 2. “Privacy” 63 3. “Conference” 39 4. “Direct Outward System Access (DOSA)”

44

Cancel Station Features What’s this? • Feature Feature like Alarms, Alarms, Auto Auto Call Back, Back, Call FollowFollow-Me, Me, Call Forwar Forward, d, Hot Line, Line, Hot Outward Outward Dialing Dialing and and Walk Walk in Class of Service can be cancelled from the station. • There is is separate separate cancellati cancellation on code for for each feature feature except except walk walk in class of of service service but this this is a master master command to cancel all the features with a single command. How to use it? 1

Lift handset.

Dial tone

2

Dial 100.

Confirmation tone

3

Replace th the ha handset.

How to program? The features set on a station can also be cleared from programming mode.


35

Use following command to clear all the features on a station: 343-Station Where, Station is from 21 to 28. Following features of the station are cleared: • Alarm • Auto Call Back • Call Call Forw Forwar ard/ d/Fo Foll llow ow me • Dynamic Lo Lock • Hot-O ot-Out utwa ward rd Dia Diali ling ng • Hot Line • Walkalk-In In Clas Class s of of Ser Servi vice ce Example: Clear all the features on station 25, dial 343-25

Class Of Service (COS) What’s this? From the viewpoint of utilizing the features of a PBX, all users in an organization are not equal. Some users are important and their time is more valuable. Further, their nature of job also differs. Keeping this diversity in mind, it is imperative that the features they need from a system differ from person to person. The feature requirements can also vary from time to time. For example, the features required during day time and during night time need not be the same. It is the system’s responsibility to allow or deny a feature access to a user depending on his needs. The system should support flexible allocation of features to different users. This accessibility of different features for a user is known as his Class of Service (COS). How it works? The PROTON 206/308 supports very flexible COS programming. Each user can be assigned different COS depending on his and the organization’s needs. All the features supported by the system are presented in form of a list. Each feature in the list is identified with a 2-digit number (Feature Index). Following table lists all the features with feature index to be used during programming: Feature Name

Feature Index

Internal Dialing

00

Call Hold + Call Park

01

Call Transfer

02

Conference

03

Call Pick Up

04

Hot Outward Dialing

05

Dynamic Lock

06

Alarm

07

Call Forward

08

Call Follow Me

09

36


Feature Name

Feature Index

Auto Call Back

10

Interrupt Request + Barge-In

11

Raid

12

Trunk Reservation + Continued Dialing

13

Auto Redial-Low Priority

14

Auto Redial-High Priority

15

Relevant features from this list can be selected and put in a group. One can make few feature access groups depending upon the requirement. First group contains none of the features. Second group contain only internal dialing. Third group contain very common features like Call Pick Up, Call Transfer, Internal Dialing etc. Fourth group contain more advanced features and so on. Once programmed, COS groups may look like: Group

00

01

02

03

04

…

13

14

15

0

N

N

N

N

N

…

N

N

N

1

N

N

Y

Y

N

…

N

Y

N

2

Y

N

N

Y

Y

…

Y

Y

Y

3

N

N

N

Y

Y

…

N

N

N

4

Y

Y

Y

N

Y

…

N

Y

N

5

Y

Y

Y

N

Y

…

Y

Y

N

6

Y

Y

Y

Y

Y

…

Y

Y

Y

7

Y

Y

Y

Y

Y

…

Y

Y

Y

8

Y

Y

Y

Y

Y

…

Y

Y

Y

9

Y

Y

Y

Y

Y

…

Y

Y

Y

By default, in all the 10 COS groups a set of features is allowed based on common requirement. Default COS groups’ chart is attached herewith: Group

0

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

0

N

N

N

N

N

N

N

N

N

N

N

N

N

N

N

N

1

Y

N

N

N

N

N

N

N

N

N

N

N

N

N

N

N

2

Y

Y

Y

N

Y

N

N

N

N

N

Y

N

N

N

Y

N

3

Y

Y

Y

N

Y

Y

Y

N

N

N

Y

N

N

N

Y

N

4

Y

Y

Y

N

Y

Y

Y

Y

N

N

Y

N

N

N

Y

N

5

Y

Y

Y

N

Y

Y

Y

Y

Y

Y

Y

N

N

N

Y

N

6

Y

Y

Y

N

Y

Y

Y

Y

Y

Y

Y

Y

N

N

Y

N

7

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

N

Y

Y

Y

8

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

9

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Now, these groups can be allocated to the users depending upon the hierarchy of the user in the organization. A user can be assigned different COS groups for day time and night time. Once these groups are assigned to the users, the user’s COS table looks like: Stati Station on Number Number COS group group for for Day Day Time Time COS group group for Night Night time time 21

7

1

22

6

4

23

4

4

24

3

3

…

…

…

…

…

…

…

…

…


37

Following points are relevant: • Maximu Maximum m 10 featur feature e group groups s can can be formed formed (0-9). (0-9). • Each Each featur feature e can be enabl enabled ed or disabl disabled ed in each each group. group. • Grou Group p 2 is the the def defau ault lt COS COS gro group up.. How to program? Step 1: Decide the number of COS groups to be used. Step 2: Prepare a list of the features required in each COS group and program it using command 250. Step 3: Assign COS group to a station during daytime/nighttime using command 31. Step 1 Take a pen and a paper and decide the number of groups to be formed and what all features are to be enabled in each group. Step 2 Use following command to enable/disable a feature in a COS group: 250-COS Group-Feature Index-Code Where, COS Group is from 0 to 9. Feature Index is from 00 to 15. Code Meaning 0

Feature Disabled

1

Feature Enabled

Step 3 Use following command to assign a COS group to station during daytime/nighttime: 31-Station-COS Group for Daytime-COS Group for Nighttime Where, Station is from 21 to 28. COS Group for Daytime is from 0 to 9. COS Group for Nighttime is from 0 to 9. Use following command to assign a same COS group to all stations during daytime/nighttime: 31-*-COS Group for Daytime-COS Group for Nighttime Where, COS Group for Daytime is from 0 to 9. COS Group for Nighttime is from 0 to 9. Example: Make a COS group ‘5’ having features like Call Transfer, Conference, Hot Outward Dialing, Call Forward, Auto Call Back, Raid, Trunk Reservation. 250-5-02-1 250-5-03-1 250-5-05-1 250-5-08-1 250-5-10-1 250-5-12-1 250-5-13-1 Relevant Topic: 1. “Day and Night Modes”

38

40


Conference What’s this? The PROTON 206/308 offers the facility of 3-party conference. 3-Party conference can be conducted at a spur of the moment without much prior planning. If a user is talking to some one and he feels he should include a third person in his present talk and have a conference, he can do so without disconnecting his present talk. All he has to do is to hold present person, dial the third person and then dial conference code. Following three combinations are allowed in 3-party conference • All thre three e stat statio ions ns • Two sta stati tion ons s and and one one tru trunk nk • One One sta stati tion on and and two two trun trunks ks How to use it? 1 2

3-way mode as described in call splitting. Dial Flash-0.

3-way speech.

It is possible to have Conference-Unsupervised. This feature enables the operator to connect two trunks through the system and get herself free from the discussion. Suppose you are at city A. Your two colleagues are at city B and city C. Now using this feature, you being at City A can make conference with City B and City C and once in conversation, if you disconnect then City B and City C can talk to each other. How to use it? 1

3-way mode as described in call splitting.

2

Dial Flash.

Feature tone

3

Dial 8.

Station disconnect. Trunk1-Trunk2 speech.

How to program? Access to Conference is programmable. Please refer section “Class Of Service” for details on how to allow/deny allow/deny conference to a station. For more details, please refer “Call refer “Call Splitting” and “Call Transfer”. Transfer”. Relevant Topics: 1. “Class Of Service (COS)” 2. “Call Splitting” 32 3. “Call Transfer” 33

36

Continued Dialing What’s this? Modern trunk exchanges support many advanced features like Call waiting, Call Forward, etc. This requires dialing of codes during speech. The dialing of codes does not create problem when you are dialing on the trunk directly, directly, but the PBX between you and the TELCO exchange, the TELCO codes clash with the PBX codes. This leads to difficulty in accessing TELCO features while in speech. However, Matrix supports access to all codes from any station. In essence, you have to inform the PBX that you need to dial some code on the trunk. Dialing Flash-# precisely Flash-# precisely does this. Once this code is dialed, you can dial any code within 10 seconds. How to use it? 1 2

Speech with trunk. Dial Flash.

Feature tone


39

3

Dial #.

Feature tone stopped.

4

Dial Desired Code.

Example: To use call waiting facility of TELCO exchange from any station, follow the following steps: 1

Dial Flash-#.

This informs the system to pass following code.

2

Dial Flash-2.

Speech with second call.

3

Dial Flash-#.


4

Dial Flash-1.

Speech with first call.

5

Dial Flash-#.


6

Dial Flash-2.

Speech with second call.

How to program? Please refer “Class refer “Class Of Service (COS)” for details on how to allow continued dialing on trunk to a station. Please note that a station that is allowed the feature of trunk reservation can only use continued dialing. Relevant Topic: 1. “Class Of Service (COS)”

36

Conversation Recording What’s this? • The PROTON PROTON 206/30 206/308 8 supports supports this this feature feature if Matrix Matrix VMS VMS viz. Cadence Cadence is interfac interfaced ed with it. • This feature feature enables enables the the station station user to record record the the on-going on-going conversati conversation. on. The convers conversation ation is recorde recorded d in the mailbox of the station user who uses this feature. How to use it? Speech with other party. Dial Flash.

Station gets feature tone. The other party gets hold on music.

Dial 109.

The station gets RBT. The PROTON-308 calls Cadence answers the call and conference is ensued between caller, called party and the Cadence. The Cadence records the conversation in the mailbox of the station user.

How to program? No special programming is required for this feature. It is allowed to all the stations. Important Point: • Conversatio Conversation n Recording Recording is allowed allowed only to to stations stations having access to Conferenc Conference. e. Relevant Topic: 1. “Voice Mail Integration”

83

Day and Night Modes What’s this? The PROTON 206/308 can be programmed to work differently during daytime (working hours) and nighttime (non-working hours). This makes management of trunk calls efficient and avoid misuse of features and facilities. Generally following features/facilities can be programmed differently for day and night times. • Class of Service

40


• • • •

Toll Co Control Trunk Access Trunk runk Land Landin ing g Dest Destin inat atio ion n Trunk runk Hunt Huntin ing g Sche Scheme me

This feature is very helpful in offices. The PROTON 206/308 can be set to night mode (non-working hour) at the close of the day. The next morning it can be set to day mode (working hours). How to use it? Use following command to switch day/night mode: 151 : System goes in day mode. 152 : System goes in night mode. This command is allowed from SA and SE Mode. By default, the system is in Day Mode.

Default the Configuration Configuration What’s this? Every system comes with pre-defined set of variables like station’s flexible numbers, timers and other parameters. These pre-defined settings are called default settings. The default value of each programmable parameter is mentioned in the respective section. If the default setting suits your requirements then you may not even program the system and the system will work according to default settings. When to use it? Many times it happens that due to some programming error, the system goes haywire and you are unable to analyse the problem. During such situation, it is advisable to software default the system. However software default of the system can be done from the programming mode and hence programming password should be known. If you forget the password then software default cannot be done and in that case hardware default of the system should be done. How to use it? • Ente Enterr Pro Progr gram ammi ming ng Mode Mode.. • Dial 18-Programming Password. • The sys system tem res resttart arts Important Point: • Software Software default default of the system system will will change change all system system parameter parameters, s, system system timers, timers, system system passwords passwords and all all the parameters set related to various features and facilities to default values. Relevant Topics: 1. “Programming the System” 64 2. “System Security (Passwords)” 70

Demonstration of Tones What’s this? Different types of tones generated by the PBX to indicate different status like error tone, dial tone, etc. can be heard by giving following commands. When a customer purchases an PBX, he feels to get acquainted with different types of tones given by the system. Unless one is familiar with these tones, he would not understand their meaning. If a group of people wants to hear these tones, a hands-free phone can be used.


41

How to use it? Following commands can be used to hear different types of tones. (These commands should be given from the programming mode). Sr. Tone

Command

1

Dial Tone

161-1

2

Ring Back Tone

161-2

3

Busy Tone

161-3

4

Error Tone

161-4

5

Conf Confir irma mati tio on Tone one

161-5

6

Programming To Tone

161-6

7

Warning To Tone

161-9

8

Music

161-0

Timer of Relevance: Demonstration Tone Timer -This -This time specifies the duration of for which tone while demonstrated. Command : 217-18-Timer Default : 20 seconds Valid Range : 01 to 99 seconds

Department Call What’s this? • A common common number number can can be assigned assigned to a group group of persons persons doing same kind kind of job. • This feature feature is very very useful useful in service service industry industry where where few homogeno homogenous us groups groups of persons persons performing performing similar similar type of work are formed. Now for the caller, it is not important to talk to a particular person only, rather he wants solution for his problem. Now to get solution he has to dial a station, if that station is busy, he has to again dial another station and this may go on if more people of the group are busy. Instead, if there is a common code for this group, it would be easy for the caller to dial a code and call goes to any of the free stations of that group. This feature precisely satisfies this need. Here you have to dial a code and the call will land on first of the free stations from the group. • However However,, if required required a particula particularr person person can also be be contacted contacted by dialing dialing his his station station number number.. • Maximum Maximum 10 groups groups can be be defined. defined. Each group group has a unique unique code. code. The access access codes codes for group group 0 to 9 are from 3980 to 3889. How it works? • You can can prog program ram maximu maximum m 8 stat station ions s in a group group.. • Maxi Maximu mum m 10 suc such h grou groups ps can can be be form formed ed.. • A stat statio ion n can can also also be be put put in any any gro group up.. • A stat station ion can also also be kept kept out out of all group groups. s. • Once Once statio station n can be prog program rammed med in in more more the the one group. group. • When a fresh fresh call is is made on a group, group, the the system locates locates first first free free station station in a group. group. The call call is routed routed on this station. Accordingly, incoming traffic will be more on the first few stations in a group. • A new incoming incoming call will will go on later station station if all all previous previous stations stations are busy busy. • Grou Group p call call can can be be made made eve even n from from DID DID.. • If groups groups are are not programmed, programmed, we get error tone when when we make a departmen departmentt call. call. • No group group of stations stations is defined defined by by factory factory default; default; hence hence one cann’t cann’t access access any station station by by dialing dialing group code code unless it is programmed. How to use it? 1

Lift handset.

2

Dial Pilot Number. Ring Back Tone (The call lands on first of the free station of the group).

42

Dial tone


Example: To access any of the free stations in a group 1, dial 3981. 3981. How to program? Use following command to program Department Call: 251-Department Group-Station1....Station8 Where, Department group is from 0 to 9. Station1...Station8 are stations from 21 to 28 to be defined in a group. (If less than 8 station are required in a group, use ‘#’ to terminate the command). Example: To program stations 21, 25 and 28 in a group to be accessed with code 3980 . Use following command: 251-0-21-25-28-# Program station 21, 25 and 28 in a group to be accessed with code 3981. 251-1-21-25-28-# Important Point: • Department Department group group 9 is used used as VMS VMS group. group. Hence ifif VMS is interfac interfaced ed with the the PROTON PROTON 206/308 206/308 and ifif the VMS ports are assigned a group, group 9 cannot be used for Pilot Call. Relevant Topics: 1. “Flexible Numbers” 51 2. “Voice Mail Integration” 83

Direct Inward Dialing (DID) What’s this? The System can perform the task of an operator of transferring the call to the desired station. This facility is called Direct Inward Dialing (DID). By using this facility, frequent callers can reach desired stations by dialing the station numbers. How to program? Step 1: Enable/disable DID on a trunk/s during daytime and nighttime using command 43. Step 2: Program the DID timers. Step 1 Use following command to program DID facility: 43-Trunk-Day Time-Night Time Where, Trunk is from 1 to 3. Day Day Tim Time e Nigh Nightt Tim Time e Mean Meanin ing g 0

0

DID Disabled

1

1

DID Enabled

Use following command to program DID facility on all trunks: 43-*-Day Time-Night Time


43

Example: Enable DID on trunk 2 during day time and disable it during night time. Use following command: 43-2-1-0 By default, DID is disabled on all the trunks during both daytime and nighttime. Step 2 DID/DOSA Music Timer -Time -Time for which caller gets music on dialing a DOSA enabled trunk. Command : 217-20-Timer Default : 05 seconds Valid Range : 01 to 99 seconds DID/DOSA Beeps Timer -Time -Time for which caller gets beeps after the music for dialing a valid station number. Command : 217-21-Timer Default : 05 seconds Valid Range : 01 to 99 seconds DID/DOSA Ring Time-Time Time-Time for which the station accessed through DID rings. Command : 217-22-Timer Default : 30 seconds Valid Range : 01 to 99 seconds. Important Points: • DID facili facility ty can can be be enabl enabled ed on on one one or more more trunk trunks. s. • DID can be be enabled/d enabled/disable isabled d for day and and night night time time indepe independentl ndently y. • Call Privacy Privacy can be given given against against DID DID calls. calls. For more details details,, please please refer topic ‘Priva ‘Privacy’. cy’. • DID facility facility cannot cannot be used used for stations stations starti starting ng with ‘1’ ‘1’ if DID and DOSA, DOSA, both both are to be used used simultaneo simultaneously usly on the same trunk. Relevant Topics: 1. “Day and Night Modes” 2. “Privacy” 63

40

Direct Outward System Access (DOSA) What’s this? DOSA enables the user to use the system resources for making outgoing call from anywhere outside the office. This facility is generally used to make long distance calls. How it works?

44


•

To make one one DOSA call, call, minimum minimum two trunk trunk lines lines are used (L2 (L2 and L3 in figure) figure).. Hence, these these should should be connected to the PBX. However, in all four trunk lines are (L1, L2, L3 and L4 in figure) used while using this facility as shown below.

L1

L4

PSTN

Client’s Place

Residence L2 (DOSA activated Trunk)

L3

Proton 206/308

Office

• •

When a caller caller dials dials a DOSA activate activated d trunk, two two trunk lines lines (L1 (L1 and L2) are used. used. Then Then the caller caller grabs grabs the third trunk (L3) and dials a telephone number where fourth line (L4) is used. In DOSA DOSA call, speech quality quality may deterio deteriorate rate since since the length of the path path increase. increase.

How to use DOSA facility? • Dial Dial a DOS DOSA A act activ ivat ated ed trun trunk. k. • On getting getting PBX dial tone, tone, dial 1-Stati 1-Station on Number-User Number-User Password Password.. You You get DOSA dial dial tone. (Short (Short beeps) beeps) • On getting getting DOSA dial dial tone, tone, dial ‘0’, ‘0’, ‘5’, ‘61’, ‘61’, ’62’ or ‘63’ to grab grab another another trunk to to get P & T dial dial tone. • On getti getting ng P & T dial dial tone, tone, dial dial the the teleph telephone one numb number er.. • Dial Dial any any dig digit it exce except pt ‘# ’ to continue the talk. • Dial ‘# ’ to disconnect the call. • You are still still logged logged in in the system. system. You You can make make another another call call by grabbing grabbing P & T line. line. • Dial ‘# ’ to end the DOSA session. How to program DOSA facility? Step 1: Enable/disable DOSA on trunk during day time and night time using command 45. Step 2: Enable/disable DOSA on a station using command 35. Step 3: Program DOSA Inactivity Timer is Second/Minute using command 207. Step 4: Program the DOSA related timers. Step 1 Use following command to enable/disable DOSA facility on a trunk: 45-Trunk-Day Time-Night Time Where, Trunk is from 1 to 3. Day Day Time Time Nigh Nightt Time ime Mean Meanin ing g 0

0

DOSA deactivated

1

1

DOSA activated

By default, DOSA is disabled on all the trunks both during daytime and nighttime. Step 2 Use following command to enable/disable DOSA on a station: 35-Station-Code Where,


45

Station is from 21 to 28. Code

Meaning

0

DOSA Disable

1

DOSA Enable

By default, DOSA is disabled on all stations. Example: Disable DOSA from station 23 on trunk 2 during day time enable it during nighttime. Use following command to satisfy the requirement: 35-23-1 45-2-0-1 Step 3 Use following command to program DOSA Inactivity Timer in Second/Minute: 207-Code Where, Code

Meaning

0

DOSA In Inactivity Ti Timer in in Se Second

1

DOSA In Inactivity Ti Timer in in Mi Minute

Step 4 Timer of Relevance: DOSA Inactivity Timer -Time -Time after which the system gives warning beeps to the caller: Command : 216-Seconds Default : 30 seconds Valid Range : 00 to 99 seconds. For DOSA Music Timer and DOSA Beep Timer. Please refer ‘“Direct ‘“Direct Inward Dialing (DID)”’. (DID)”’. Important Points: • DOSA DOSA facili facility ty can can be enab enabled led on on one one or more more trun trunks. ks. • DOSA can be be enabled/d enabled/disable isabled d for Day and and Night Night times independent independently ly.. • DOSA inactivi inactivity ty timer is is the time time for which which a line remains remains active active even after after the the call is finishe finished d if the user user forgets to log out by dialing ‘# ‘# ’. ’. Hence it is advisable to program this timer for optimum period. • Because Because of poor line line conditi conditions, ons, itit is possibl possible e that DOSA facilit facility y may not work. work. DOSA facility allows remote users to make long distance calls. It is advisable for all the users to understand the power and cost implication of this facility and hence enable this facility very carefully. It is strongly recommended to protect this facility with a unique password. Relevant Topics: 1. “Class Of Service (COS)” 36 2. “Direct Inward Dialing (DID)” 43

Distinctive Rings What’s this? The PROTON 206/308 support different types of ring for different situations.

46


Following table lists different types of ring and cadences for different situation: Timings (millisec.)

Name

Type

Internal Call

Slow

750 2250

External Call

Double

400

Alarm Ring\Boss Ring

Fast

500 1000 500 1000 500 1000

Door Phone Ring

Triple

400

ON

OFF 400 200

ON

OFF

ON

OFF

400 1800 400

200

400 1400

As different ring cadences are used for different occasions, it is easy to guess guess the caller type before you answer the call. Thus, you can respond faster to a trunk call.

Do Not Disturb (DND) What’s this? Please refer “Call refer “Call Forward” for more details.

Dynamic Lock What’s this? • A user can lock lock his station station to to avoid misuse misuse of local local and long long distance distance dialing dialing in his his absence. absence. • When a user locks locks his station, station, his toll control control changes changes to limited limited dialing dialing or or no dialing. dialing. • The lock operat operates es with a 4-digit 4-digit passwo password. rd. Each user user has his his personal personal password password called called User User Password. Password. • Station tation can can be locke locked d manual manually ly or auto automat matica ically lly.. • If manual manual lock is selecte selected, d, then user user should should lock the station station while leaving leaving his his work place place by dialing dialing the the required code. On returning back to work place, he can unlock the station. • If automatic automatic lock is is selected, selected, the system system locks locks the station station after after a set time time automatica automatically lly.. • The time timerr starts starts from from the the time time when the the stati station on is unloc unlocked ked.. How to use it? To Select Auto or Manual Lock

• • • •

1

Lift the handset.

Dial tone

2

Dial 143-User Password-Minutes. Confirmation tone User User Pas Passw swor ord d is a 4-d 4-dig igit it sec secre rett code code.. Default User Password is 1111. Minutes Minutes specify specify time time in minutes minutes after after which which the statio station n gets gets locked automatical automatically ly.. Set minutes minutes to 00 for for manual manual locking locking.. Factory Factory default default is manual manual lock. lock. Range for time time is 00 to to 99 minutes. minutes. 00 00 for manual manual locking locking and 01-99 01-99 for auto auto locking. locking.

To Lock the station 1

Lift the handset.

Dial tone

2

Dial 140.

Confirmation tone

To Unlock the station

•

1

Lift the handset.

Dial tone

2

Dial 141-User Password. Confirmation tone

Once the the station station is locked, locked, you will will be able able to dial the the numbers numbers depending depending on the dynami dynamic c toll control. control.


47

To Change user password 1

Lift the handset.

2

Dial 144-Old User Password-New User Password. Confirmation tone

•

Dial tone

In case you you forget forget your password password,, do not panic. panic. Contact Contact the the System Adminis Administrato tratorr (SA) or the the System Engineer (SE). He can clear your password to its default value. Refer “System Refer “System Security (Passwords)” for more details.

To set Lock Level 1

Lift handset.

Dial tone

2

Dial 142-User Password-Allowed/Denied List Level. Confirmation tone

3

Repl Replac ace e han handse dset.

By default, Allowed/Denied List Level ‘0’ is assigned in locked state. How to program? Dynamic lock is a programmable feature. Please refer “Class refer “Class Of Service (COS)” for details on how to allow Dynamic Lock to a user. Step 1 Decide whether you want to use Manual or Auto Dynamic lock. Step 2 If you decide to use Manual Dynamic Lock set the parameter ‘minutes’ in the command 143-User Password- Minutes to 00. Use command 140 and 140 and 141-User Password to Password to lock the station and unlock the station. Step 3 If you decide to use Auto Dynamic Lock, set the parameter ‘minutes’ in the command143-User command 143-User password- minutes to a desirable value. Use the command ‘141-User ‘141-User Password ’ to unlock the station. Step 4 Change your user password to avoid misuse of your station. Step 5 Use following command to default dynamic lock settings: 342-Station Where, Station is from 21 to 28. On issuing above command, the dynamic lock will set to manual mode and lock level will set to level ‘0’. Relevant Topics: 1. “T “Toll oll Control Control”” 73 2. “User Security (User Password)”

81

External Call How to make External Call? • Lift th the ha handset. • Dial ‘0 ’ or ‘5 ‘5 ’. ’. • Dial Dial the the Extern External al Telepho elephone ne Number Number..

48


Important Point: • The stations stations having having access access to trunk trunk and higher higher toll toll control control will only only be able to to make external external calls. calls. Relevant Topics: 1. “T “Toll oll Control Control”” 73 2. “Trunk Access” 75

External Call Forward (ECF) What’s this? It is possible to divert the calls on your personal trunk line to your residence or your mobile number. This facility of diverting your incoming trunk calls is known as External Call Forwarding or ECF in short. How to program? Step 1: Decide the trunk of which the calls are to be forwarded. Step 2: Assign a destination trunk for the ECF trunk. Step 3: Assign the destination number where the calls are to be forwarded. Step 1 Use following command to enable/disable ECF on a trunk: 521-Trunk-Day Time-Night Time Where, Trunk is from 1 to 3 of which the calls are to be forwarded. Day Day Time ime

Nig Night Time ime Mean Meanin ing g

0

0

ECF Disable

1

1

ECF Enable

By default, ECF is OFF on all the trunks. Step 2 Use following command to assign destination trunk to forward the calls of a trunk: 522-Trunk-Destination Trunk Where, Trunk is 1 to 3 of which the calls are to be forwarded. Destination trunk from 1 to 3 or 0 or 5. It signifies the trunk to be used by the PBX to dial out the telephone number. If 0 or 5 programmed as destination trunk then any of the free trunks from group 0 or group 5 would be used for out dialing. Step 3 Use following command to assign destination number where the calls are to be forwarded for a trunk: 523-Trunk-Telephone Number-# Where, Trunk is 0, 5, 1, 2, or 3 of which the calls are to be forwarded. Telephone Number is the number (maximum 16 digits) where the calls are to be forwarded. Example: Program ECF on trunk 1 during night time. Destination trunk can be any free trunk from group ‘0’. The calls are to be forwarded to ‘2359695’. 521-1-0-1 522-1-0 523-1-2359695-#


49

Timer of Relevance: ECF RBT Timer -Time -Time for which the system gives RBT to the caller as an acknowledgment of the receipt of the call and after that the system dials the telephone number. Command: 217-32-Timer Default: 03 seconds Valid Range: 01 to 99 seconds. Important Point: • ECF calls calls are same same as DOSA DOSA calls. The The ECF call call shall shall get disconne disconnected cted after after time time = DOSA Inactivi Inactivity ty Timer Timer + DOSA Wait Timer. Timer. Hence to continue as ECF call, it is mandatory for the user to dial any digit after the warning beeps. Relevant Topics: 1. “Trunk Access” 75 2. “Direct Outward System Access (DOSA)”

44

Executive/Secretary What’s this? Please refer “Call refer “Call Forward” for more details.

Flash Timer What’s this? While transferring a call, one uses the hook switch or the ‘Flash’ key provided on the telephone instrument or digit ‘1’ if the telephone instrument is in pulse mode. Many times it happens that while transferring the call, the call either gets disconnected or is not transferred. This happens due to mismatch of time for which the hook switch is pressed, if used for transferring the call hence it is advisable to use Flash Key of the telephone instrument. This problem may occur with Flash Key also, if the timer for the Flash Key on the telephone instrument and the flash timer of the system are not set properly. Few telephone instruments have flash timers set to 800 ms. In such case the call does not get transferred because the flash timer of all stations is set at 600 ms by default. In such cases the flash timer of the station where the cordless phone is connected should be increased to 800ms. Use following command to set Flash Timer: 36-Station-Count Where, Station is the software port number is from 21 to 28. Count is from 2 to 9. (count 1 implies 100 milliseconds) By default, Flash Timer is 6 (600 milliseconds). Use following command to set same Flash timer on all stations: 36-*-Count Example: To set the flash timer 800ms on station 23, dial 36-23-8 . Important Point: • Flash Flash timer timer shou should ld be change changed d very very cauti cautions onsly ly..

50


Flexible Numbers What’s this? The PROTON 206/308 offers flexibility to assign a code of your choice to access a station. This code is called flexible number. For example, to access first station one has to dial 21. It is possible to change this code to any other number of your choice. The system loads default flexible numbers to all the stations on first power ON. Later the stations can be assigned desired flexible numbers. Following table shows the flexible numbers assigned to the port is default state. Port Port Numb Number er Flex Flexib ible le Numb Number er 1

21

2

22

3

23

4

24

5

25

6

26

7

27

8

28

How to program? Use following command to program the flexible number for a station: 37-Port Number-Flexible Number-#/Flash Where, Port Number is from 01 to 08. Flexible number can be of 1, 2, 3 or 4 digits. Terminate the command using #/Flash, #/Flash, if flexible number is of less than four digits. Use following command to assign default flexible numbers to all the ports: 37-*-0 Use following command to clear flexible number for a particular station: 37-Port Number-Flash Where, Port Number is from 01 to 08. Use following command to clear flexible numbers for all stations: 37-*-Flash Example: Port 01 to 04 should be assigned flexible numbers as 31 to 34 and port from 05 to 08 should be assigned flexible numbers as 21 to 24. 37-01-31# 37-02-32# 37-03-33# 37-04-34# 37-05-21# 37-06-22# 37-07-23# 37-08-24#


51

Important Points: • Flexible Flexible numbers numbers are the the codes dialed dialed from dial dial phase to call call another another station. station. These These flexible flexible numbers numbers should should be unique and should not match with any other station or any of the features available from the dial phase. • It is possible possible to have single digit, 2-digit, 2-digit, 3-digit 3-digit and and 4-digit 4-digit flexibl flexible e numbers. numbers. • It is also also possible possible that few few stations stations have single single digit, digit, few few have 2-digit, 2-digit, few few have 3-digit 3-digit and remain remaining ing have four digit flexible numbers. • Flexible Flexible number number having common common digits digits can’t can’t be assigned assigned to another another station. station. For For example example if 3101 is used used then 310 can’t be used/programmed. Same way if 3111 3111 is used then 311 can’t be used/programmed. • Same flexible flexible number number cannot cannot be assigned assigned to to two different different statio stations. ns. For example example,, if you have have used 211 211 for one station then 211 211 can’t be assigned to any other station if both the stations are in the same tenant group. • It is possi possible ble to clea clearr the flexi flexible ble numbe numberr of all the the statio stations. ns. • When the the flexible flexible number number of a station station is cleared, cleared, one one cannot cannot call that that station. station. However However the statio station n with null null flexible number can make calls as usual. • Use flexible flexible numbers numbers for for all the features features used used from from User mode. mode. Software Software port port numbers numbers are to be used used only during for SE mode or SA mode. • If any flexible flexible number number starts starts with with a digit used used for feature feature code code then the the feature feature can be used used after after preferring preferring itit with ‘*’. For e.g. if a station is assigned flexible number ‘44’ then code for Raid becomes ‘*4’.

Hold What’s this? This feature allows the user to put the present party on hold. How to use it? 1

Speech peech with with one one statio station/e n/exte xterna rnall call caller er..

2

Dial Flash.

Station goes on hold and gets music. You get dial tone.

How to program? Hold is a programmable feature. Please refer “Class refer “Class Of Service (COS)” for more details. Relevant Topics: 1. “Class Of Service (COS)” 2. “Flash Timer” 50

36

Hotline What’s this? The PROTON 206/308 offers three types of hotline viz. Hotline-Trunk, Hotline-External Number and HotlineInternal.

Hotline-Trunk • • • •

You get get connecte connected d to a trunk, trunk, the the moment moment you lift lift the handset handset.. This feature feature is is useful when when you are are making making more number number of trunk trunk calls calls compared compared to internal internal calls. calls. Once Once this feature is enabled, as soon as you lift the handset you get the trunk dial tone after the set time. This This featur feature e is also also calle called d Hot Outw Outward ard Dial Dialing ing (HOD (HOD). ). If ‘0’ or ‘5’ ‘5’ is used as as trunk, then then any of the the free trunks trunks from from group 0 or or 5 will be given given to the the station station user the the moment he picks up the handset.

To set Hotline-Trunk

52

1

Lift the handset.

Dial tone

2

Dial 151-Trunk.

Confirmation tone


Example: To simulate dialing of trunk 2 immediately on lifting the handset, dial 151-2.

Hotline-External Number • •

•

You get connect connected ed to a desired desired external external number number the moment you lift lift the handset. handset. This feature feature is useful useful when when you are are making call call to a particul particular ar external external number number many times times in a day day. Once this feature is enabled, as soon as you lift the handset, the system dials the telephone number and you get connected to the external person. This This featur feature e is also also call called ed Hotl Hotline ine with with Numb Number er..

To set Hotline-External Number: 1

Lift the handset.

Dial tone

2

Dial 152-Trunk-Number-#*.

Confirmation tone

Example: Let us activate Hotline for external number 0265 2630555. Let us assume group 0. Dial following code to set this feature: 152-0-02652630555-#

Hotline-Internal • • • •

Hotline-Int Hotline-Internal ernal helps avoiding avoiding repeated repeated dialing dialing of a station station number number.. Simply Simply by lifting lifting the the handset, handset, the caller gets connec connected ted to the the programmed programmed stati station. on. In an office office environment, environment, it is found found that a boss boss calls his secretary secretary or or his co-worker co-worker frequently frequently.. This feature feature could be of great help to him. This This featur feature e is also also calle called d Boss-S Boss-Secr ecreta etary ry featu feature. re.

To set Hotline-Internal 1

Lift the handset.

Dial tone

2


Example: The boss needs to speak to his secretary (station number 22) many times in a day. He can avoid repeated dialing by activating the Hotline-Internal feature from his station: 153-22

Delayed Hotline After lifting the handset you do not get connected to the station immediately but get regular regular dial tone. If the user does not dial anything during this short dial tone, the PBX places the hotline call to the station. This delay timer allows the user to dial other numbers without cancelling hotline. To Set Hotline Timer:

• •

1

Lift the handset.

Dial tone

2

Dial 154-Seconds. Confirmation tone

The default default value of hot line timer timer is is 5 seconds seconds and its its range range is 1-9 1-9 seconds. seconds. The hot line line timer timer cannot cannot be set set to to 0 seco seconds nds..

Cancel Hotline: 1

Lift the handset.

Dial tone

2

Dial 150.

Confirmation tone


53

•

Please Please note that that the cancella cancellation tion code code must be be dialed dialed from the PBX dial tone. If the the Hotline Hotline timer timer is 1 second, second, you have to be very quick in dialing the code.

How to program? Refer “Class Refer “Class Of Service (COS)” for details on how to allow Hot line to a user. Important Point: • Only one type type of Hotline Hotline can be activated activated on the same station station at the same same time. time. Relevant Topics: 1. “Class Of Service (COS)” 2. “T “Toll oll Control Control”” 73

36

Installation Important Safety Instructions • Never Never do teleph telephone one wiri wiring ng durin during g a light lighteni ening ng storm storm.. • Avoid Avoid using telephon telephone e other than than a cordless cordless type during an an electric electric storm. storm. There may may be a remote remote risk of electric shock from lightening. • Never Never use use a teleph telephone one to to report report gas gas leaks leaks ifif it is near near to to gas leak leak.. • Do not touch touch non-insula non-insulated ted telephone telephone wires wires or terminal terminals s before disconn disconnecting ecting at at the network network interface interface.. • Do not install install this this product product near water water,, for example example near near a bathtub, bathtub, washing washing bowl, bowl, kitchen kitchen sink, laundry laundry tub, tub, swimming pool etc. • Slots Slots on enclosure enclosure are for for proper proper ventilation. ventilation. They They will protect protect the the system from from over-heati over-heating. ng. Never Never cover the the slots. • Never Never place place this this product product on heat heated ed place place or any any other other equipm equipment ent.. • Never push objects objects of any kind kind inside inside this this product. product. This This may short-c short-circuit ircuit various various parts. parts. • Operate Operate these product products s only with with 90-265V 90-265VAC, AC, 47-63Hz 47-63Hz supply supply and if you you are not sure sure about supply supply voltag voltage, e, contact authorized dealer. It is advisable to give power through a good quality Constant Voltage Transformer Transformer (CVT). • This product product is equippe equipped d with a plug plug having having a third (ground) (ground) pin, pin, which which fits only only into a groundin grounding-typ g-type e outlet. outlet. This is a safety feature. If you are unable to insert the plug into the outlet, ask an electrician to replace the obsolete outlet. Do not defeat the purpose of the grounding type plug. • Unplug Unplug this product product from from electric electric wall outlet outlet in followi following ng cases and and contact contact authorized authorized service service personn personnel. el. • Liqu Liquid id spil spills ls on to the the pro produ duct ct.. • Prod Produc uctt expo expose sed d to rain rain or or wate waterr. • Product Product does does not not operate operate normally normally by following following operati operating ng instruct instructions. ions. • Prod Produc uctt dro dropp pped ed from from heig height ht.. • Produc Productt exhibi exhibits ts unus unusual ual chan change ge in perfor performan mance. ce. • Do not open open the system system in power-on power-on conditio condition. n. This may may damage the the system. system. Warranty Warranty does does not cover cover such damages. • The PROTON PROTON 206/30 206/308 8 provides provides primary primary protect protects s in form form of fuse, fuse, GDT and MOV all PSTN PSTN trunks. trunks. • It is advisable advisable to to connect connect a dedicated dedicated telecom telecom earth earth to the terminal terminal marked marked ‘ETH’ ‘ETH’ on the MDF MDF.. If not installe installed, d, heavy voltage on PSTN trunks/stations can damage the product and warranty does not cover such damages.

Site Selection • •

54

The PROTON PROTON 206/308 206/308 should should always always be installe installed d at a place equidis equidistant tant from from all the the stations. stations. This This reduces reduces the cabling cost and also makes cabling network less complicated. The PROTON PROTON 206/308 206/308 should should preferabl preferably y be installed installed at 3.5 3.5 feet height height (approx. (approx.)) in airy, airy, dust free free and moisture free place. An installation at this height makes preventive or curative maintenance task easy.


•

It is advisable advisable that that the system system should should be installe installed d away from from any source source of electroma electromagnetic gnetic noise noise such such as any radio equipment, heavy transformers, faulty electric chokes of tube lights, any device having a faulty coil etc. This will reduce any problem arising due to electromagnetic effect.

Cabling • • •

• • •

Decide Decide different different places places at which which you want want to give the the stations stations the shortes shortestt possible possible cabling cabling route route to that location. Always Always ensure that that you have have separate separate cable cable conduits conduits for for both electrica electricall and telephone telephone cables. cables. The wires wires in the MDF MDF should be be inserted inserted only after after removing removing the insulat insulation ion properly properly (1.0cm (1.0cm approx.). approx.). Please Please do not double the cable before inserting in the MDF. MDF. Select a good quality telephone cable (with 0.5mm conductor dia) for internal cabling. For all over-he over-head ad cabling, cabling, good good quality quality drop wire wire must be used. used. In case case you have any any problem problem please please take help of an expert wireman. Avoid Avoid long length length cables cables and at the the same time time keep number number of joints joints to a minimum minimum i.e. i.e. strike strike a balance balance between the two. This will help you to find out a cable fault easily. Single Single core core cable cable is prefe preferre rred d instead instead of mult multi-c i-core ore cable cable..

Power Supply •

•

The PROTON PROTON 206/308 206/308 operates operates on 90-265V 90-265VAC, 47-63Hz 47-63Hz Universal Universal Power Power Supply. Supply. Arrange for for a separate separate power point and switch, close to the system. Power Supply for the PBX must be separate from other heavy electrical loads like Air-conditioners, Heaters, Welding machines, Electrical motors, etc. If the the supply supply is is not stab stable, le, use use of a good good CVT CVT is reco recomme mmende nded. d.

Earth (Ground) • •

Proper Proper earth earth is vita vitall for safet safety y of the perso personne nnell and the the system. system. Good electrical electrical earth prevents prevents electric electric shock shock to the the person personnel. nel.

Telephones • •

The PBX is is capable capable of working working with all all standard standard telephone telephones: s: Rotary Rotary phone, phone, Pulse-tone Pulse-tone switchab switchable le pushpushbutton phone, Feature phone and Cord-less phone. It is not necessa necessary ry to buy all all new phones. phones. You You may also also hook up your your existing existing old telepho telephones. nes.

Trunk lines •

Conn Connec ectt the the trun trunk k line lines s to the the sys syste tem. m.

Installation • • • • • •

• •

Unpack Unpack the box. box. Get satisfied satisfied with with the contents contents and and the condition condition of of all the parts. parts. In In case of short short supply supply or damaged parts, please contact the source from where you purchased the system immediately. Don’ Don’tt pow power er the the sys syste tem. m. Fix the system system on the the selected selected site. Please Please refer refer “PROTON-2 “PROTON-206/308 06/308 Mechani Mechanical cal Drawing” Drawing” at the the end of this this topic for exact mechanical dimensions. Check the the voltage voltage at the power power point point from where where the supply supply is to be accesse accessed. d. It should should be as specified specified.. It is desirable to use a good quality power-conditioning device such as CVT. Eart Earth h the the syst system em prop proper erly ly.. Connect Connect all the statio station n and trunk trunk cables on on the MDF of of the system. system. Please Please note that that the system system provides provides push-type connectors on the MDF for station and trunk wires. Remove about 1cm of the insulation for proper connections of the field wires to the MDF connectors. Tag each wire pair pair with respectiv respective e station station or trunk number number.. (Different (Different colour colour tags for trunk trunk and station station can be used for better identification). Connect Connect power power cord of of the system system to the power power supply supply.. Ensure Ensure proper proper contacts. contacts.


55

Switching on the system • •

Now switch switch on the the system. system. The system system will will take take about 3-4 3-4 secs.to secs.to reset. reset. The reset reset cycle cycle can be seen on the the front panel of the system. Norm Normal al condi conditi tion on of the the sys syste tem: m: • Green Green LED marked marked ‘Power’ ‘Power’ always always remain remains s ON. ON. • You get get dia diall tone tone on the the sta stati tion on..

Testing the basic performance • • •

You can check check functionin functioning g of the PROTON PROTON 206/308 206/308 by testing testing all all the stations stations and and the trunk. trunk. Test all all stations stations for dial tone, tone, ring ring back tone, tone, speech speech and and ring one by one. one. Test functionin functioning g of the trunk trunk by dialing dialing outside outside number number from one of the the stations stations and checking checking the the trunk tones tones and speech. Ring on the trunk can be tested by asking your friend to dial your number.

PROTON 206/308 Mechanical Drawing

56


Internal Call How to make an Internal Call? • • • •

Lif Lift the the hand handse set. t. Dial Dial the the desir desired ed stat station ion’s ’s flex flexibl ible e numbe numberr. The The cal calle led d sta stati tion on ring rings. s. Speech Speech is establi established shed when the called called party party lifts lifts the the handset. handset.

Important Points: • Hands Hands free free Operati Operation on is also also possib possible le if a speake speakerph rphone one is used used.. • The stations stations having access to internal internal call call will will only be be able to to make Interna Internall Calls. Calls. Relevant Topics: 1. “Flexible Numbers” 51 2. “Interrupt Request” 58 3. “Raid” 66 4. “Auto Call Back” 17

Internal Call Restriction Restriction What’s this? The PROTON 206/308 offers a feature that helps restrict calls to a particular station/group of stations. How it works? • The PROTON PROTON 206/308 206/308 offers offers three three types of of groups groups viz. Solo Solo Group, Party Party Group Group and Universa Universall Group. • Solo Solo Group Group (Group (Group 0) has has only only one statio station. n. • Maxi Maximu mum m 8 Solo Solo Gro Group ups s can can be for forme med. d. • A station station in Solo Group Group can call call any station station in the Univers Universal al Group but but he cannot cannot call any other other station station in any any Party group or Solo group. • A station station in a Party Party Group can can call any any station station within within his group group and any station station in Univers Universal al group. group. However However he cannot call a station in any other Party group or any station in Solo group. • A station station in Universal Universal Group Group can call call any other other station station within within Universal Universal Group Group or any any station station in any of of the party groups or any station in Solo group. Following diagram depicts this logic:

Universal group 9

Solo group 0

Party group 1

Party group 2

Universal group 9

Party group 8

Party group 1

Party group 2

How to program? Use following command to assign a group number to a set of station: 38-Station-Group Number Where,


57

Station is from 21 to 28. Group Group Number Number Descri Descripti ption on 0

Solo Group

1 to 8

Party Group

9

Universal Group

Use following command to assign same group number to all the stations: 38-*-Group Number By default, all stations are in Universal Group. Example: Program the system for following conditions: • Two Two groups groups (station (station 21, 21, 22 and and 23 in group1 group1 and and station station 24 and and 25 in group group 2) and a solo group group (station (station 26) 26) have to be programmed. Station 27 and 28 are in universal group. Use following commands to accomplish the requirement: 38-21-1 38-22-1 38-23-1 38-24-2 38-25-2 38-26-0 38-27-9 38-28-9 • • • •

Doing so, so, station station 21, 22 and and 23 can talk talk to each other other as well as to statio station n 27 and 28 but cannot cannot talk talk to station station 24, 25 and 26. Station Station 24 24 and 25 can can talk to to each other other as well well as to statio station n 27 and 28, 28, but cannot cannot talk talk to station station 21, 21, 22 and 23. Station tation 26 can can talk talk to statio station n 27 and and 28 only only. Station Station 27 and 28 can talk to each each other other as well well as to any other station. station.

Interrupt Request What’s this? • When your your call call is urgent urgent and you cannot cannot wait wait for the the called called person person to become become free, free, you can land land in his conversation after intimating him. • While landing, landing, you get get ring back tone tone and the the called called person person gets gets beeps beeps for 45 seconds. seconds. • During During the beeps, beeps, the called called person person can dial dial ‘Flash-1’ Flash-1’ to answer your call. He can talk to you while his previous partner is put on hold and gets music. • Replace Replace your handset handset once once your talk talk is over. over. This This will automat automatically ically restore restore his his original original speech speech with the the heldup party. How to use it? 1

Lift handset.

Dial tone

2

Dial Number.

Busy tone

3

Dial 3.

Music. The destination gets beep.

4

Start tart talk talkin ing g whe when n the the call called ed stat statio ion n Speech. includes you by dialing Flash-1. Flash-1.

How to program? Please refer “Class refer “Class Of Service (COS)” for details on how to allow Interrupt Request to a user.

58


Important Points: • Interrupt Interrupt Request Request works even when when the the destinatio destination n is talking talking on a trunk trunk line. line. • Interrupt Interrupt Request Request is ineffec ineffective tive if the the called called person is is having call call privacy privacy from from Interrupt Interrupt Request. Request. • The called called party party can can togg toggle le both both the calls. calls. Timer of Relevance: Interrupt Request Timer -Time -Time for which the station on which interrupt request is made gets the beeps: Command : 217-11-Seconds Default : 45 seconds Valid Range : 01 to 99 seconds. Relevant Topics: 1. “Class Of Service (COS)” 2. “Privacy” 63

36

Introduction The PROTON 206/308 are versatile Matrix PBX systems. Specifically designed for small offices, banks, schools, big departmental stores, hospitals and other such places. The PROTON 206/308 provides unrestricted communication between internal stations and the external world. The PROTON 206/308 allows any of the stations to dial on the trunk provided, he is given an access to this. Incoming call can be directed to direct the incoming call on different stations during day or night times. Switching scheme is non-blocking and hence internal traffic plus external calls are managed simultaneously without any loss of calls or delay. Photograph of PROTON 206/308


59

Features of PROTON 206/308: • The PROTON PROTON-30 -308 8 has 3 trunk trunk port ports s and and 8 stati station on ports ports.. • The PROTON PROTON-20 -206 6 has 2 trunk trunk port ports s and and 6 stati station on ports ports.. • The PROTON PROTON 206/308 206/308 works works on 90-265V 90-265VAC, 47-63Hz 47-63Hz Universal Universal Power Power supply supply.. • The PROT PROTON ON 206/3 206/308 08 suppo supports rts both both tone tone and and pulse pulse dial dialing ing.. • The PROTON PROTON 206/30 206/308 8 suppo supports rts On-sit On-site e progra programmi mming. ng. • The PROT PROTON ON 206/3 206/308 08 also also suppo supports rts Remo Remote te progr programm amming ing.. • The PROTON PROTON 206/308 206/308 is compati compatible ble with with any any type type of telephone telephone instrum instrument. ent. • The PROTON PROTON 206/30 206/308 8 suppor supports ts basi basic c featur features es like: like: • Alarm • Auto Call Back • Barge-in • Inte Intern rnal al Diali ialing ng • Hold/Toggle • Call Follow-Me • Call Fo Forward • Call Park • Call Pick Up • Call Tr Transfer • Class of of Se Service • Dis Distinc tincti tive ve rin ringi ging ng • Do not Di Disturb • Exec Execut utiv ivee-Se Secr cret etar ary y (Hot (Hotli line ne)) • Flexible Num Numbers • Hot line • Huntin ting sc schemes • Inte Interr rrup uptt Requ Reques estt • Last Last Numbe umberr Redi Redial al • Music on on hold • On site site prog progra ramm mmin ing g • Power ower Down Down Statio ations ns • Prog Progra ramm mmab able le Feat Featur ure e Acce Access ss • Puls Pulse e and and DTMF DTMF Dial Dialin ing g •

60

It also also supp support orts s adva advance nced d feat feature ures s like like:: • Abbre bbrevi viat ated ed Dia Diali ling ng • Auto Automa mati tic c Call Call Disc Discon onne nect ctor or • Auto Redial • Auto Auto Shut Shut dyna dynami mic c Lock Lock • Boss Ring • Call Pr Privacy • Conference • DID • DOSA • Exte Extern rnal al Cal Calll Forw Forwar ardi ding ng • Flash lashin ing g on Trunk runk • Group Call • Prog Progra ramm mmab able le Timer imers s • Prog Progra ramm mmab able le Trunk runk Acce Access ss • Raid • Sele Select ctiv ive e Tru Trunk nk Acce Access ss • Toll Co Control • Trunk Groups • Walkalk-In In Clas Class s of of Ser Servi vice ce


Last Number Redial What’s this? • This This featur feature e redial redials s the last last exte externa rnall number number dial dialed. ed. • This feature feature saves saves time time during during retrying retrying a busy external external number number.. How to use it? 1

Lift the handset.

Dial tone

2

Dial 7.

Silence.

3

The system grabs a trunk.

Trunk dial tone

4

The PROTON-206/PROTON-308 dials out the last number.

Timer of Relevance: Redial Digit Wait Timer-It signifies the time for which the system waits once the user dials ‘7’. Command: 217-36-Seconds. Default: 02 seconds. Valid Range: 01-99 seconds. Important Point: • The system system uses the the same same trunk trunk you used for for dialing dialing the number number last last time. time.

Message Wait What’s this? • The PROTON PROTON 206/308 206/308 supports supports this this feature feature if Matrix Matrix VMS VMS viz. Cadence Cadence is interfac interfaced ed with it. • Whenever Whenever there there is a new message message in the the mailbox mailbox of the mailbox mailbox owner owner,, the Cadence Cadence sends sends a string of of digits to the PROTON-206/PROTON-308 to inform about it. • The PROTON PROTON 206/308 206/308 changes changes the dial dial tone tone of the relevant relevant extension extension to to feature feature tone. tone. How to program? No special programming is required for this feature. It is allowed to all the stations. Relevant Topic: 1. “Voice Mail Integration”

83

Music on Hold What’s this? Whenever a person is put on hold or while his call is being transferred, the person gets music. Relevant Topic: 1. “Hold” 52

Operator What’s this? • Operator Operator is a person person who handles handles more more number number of calls calls at a time. time. She acts acts a link between between the caller and and the called person. • Any statio station n can can be interp interpret reted ed as as Opera Operator tor.. • The PROT PROTON ON 206/30 206/308 8 offers offers two two types types of operat operator or stati stations ons::


61

• •

Main Main oper operat ator or stat statio ion n Seco Second ndar ary y oper operat ator or stat statio ion n

How it works? • When any any station station presses presses ‘9’ ‘9’ the system system divert diverts s the call call to the the main operat operator or.. • If main main operator operator is absent absent the the call is diverted diverted to the the secondary secondary operator operator.. How to program? Use following command to program the Main Operator station: 391-Station Where, Station is from 21 to 28. Use following command to program Secondary Operator station: 392-Station Where, Station is from 21 to 28. Example: Program station 23 as a main operator and station 24 as a secondary operator. 391-23 392-24 Relevant Topic: 1. “Station Parameters”

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Power Down Mode What’s this? During power failure, it is desirable to have trunk lines available directly on few stations. This is known as Power Down Mode. When mains power returns, normal operation resumes. Change over from normal to power down operation and back is automatic. During power down mode, by default, Trunk 1 gets connected to station 21, Trunk 2 gets connected to station 22, whereas Trunk 3 gets connected to station 23. At the time of Power failure/Power return ongoing calls gets disconnected. During power failure condition, calls can be made from these stations. Also the incoming calls lands on respective stations. This way, your link with the outside world is retained even during dark-outs. How it works? Following block diagram shows the power fail transfer function for one port:

NO

Te lep lephone hone connection in the field

C

NO

C

NC NC

Power fa il Transfer Transfer fo r One Port

Figure 1: Power Fail Condition

62

NO Trunk Line

Station Circuit

Tele phone connection in the field

C

NO

C

NC NC

Trunk Line

Station Circuit

Power fa il Transfer fo r One Port

Figure 2: Normal Condition


Relevant Topics: 1. “Installation” 54 2. “Troubleshooting”

74

Privacy What’s this? While two stations are in speech, it is desired that no third person can listen their talk i.e. privacy of their conversation in maintained. However if few important stations are allowed to use features like interrupt request, barge-in and raid, they can intrude other’s conversation. Also if DID is activated, outside caller can reach a station or if there is a call from another trunk line, it will interrupt your conversation by giving intrusion tone. Some times this is very annoying and undesirable. The PROTON-308 provides privacy against all these types of intrusion. This is known as privacy. These are three types of intrusions against which a user might wish privacy: • Privac Privacy y from from Interr Interrupt upt Requ Request est/Ba /Barge rge-In -In and Raid Raid • Privac Privacy y from from Trunk Trunk call call rout routing ing beeps beeps • Priv Privac acy y from from DID DID call calls s How to program? Use following command to program the station for call privacy: 303-Station-Privacy from IR/BI/Raid-Privacy from Trunk call routing beeps-Privacy from DID calls. Where, Station is from 21 to 28. Privacy from Privacy from Trunk call Privacy from Meaning IR/BI/Raid Routing Beeps DID Calls 0

0

0

Disable privacy

1

1

1

Enable privacy

Use following command to program call privacy on all the stations: 303-*-Privacy from IR/BI/Raid-Privacy from Trunk call routing beeps-Privacy from DID calls Example: To program call privacy from Raid and DID calls on station 23, dial 303-23-1-0-1. 303-23-1-0-1. With this, no station can raid station 23. Also DID calls will not disturb station 23. Important Points: • The feature feature ‘Transf ‘Transfer-on er-on Busy’ Busy’ will not not work if call call privacy privacy from from trunk call call routing routing beeps beeps is enabled. enabled. • By default, default, Privacy Privacy for Trunk Trunk Call routing routing beeps beeps is enabled enabled on all the stations. stations. Whereas, Whereas, privacy privacy for Interrupt Interrupt Request/Barge-In and Raid and DID call is disabled on all the stations.

Private Trunk What’s this? • The PROTON PROTON 206/308 206/308 offers offers a flexibili flexibility ty to assign assign a dedicat dedicated ed trunk trunk to a station. station. • On progr programm amming ing a trunk trunk as Privat Private e trunk trunk for for a stati station: on: • All the the incomin incoming g calls calls land dire directl ctly y on the assig assigned ned stat station ion.. • HOD HOD get gets s act activ ivat ated ed on the the tru trunk nk..


63

How to use it? Use following command to program a trunk as private trunk: 3*4-Station-Trunk Where, Station is from 21 to 28. Trunk is 1, 2 or 3. Example: Program trunk ‘2’ as private trunk for station 101. 3*4-101-2 Use following command to cancel private trunk: 3*4-Station-0 Where, Station is from 21 to 28. Example: Cancel trunk ‘2’ as private trunk from station 101. 3*4-101-0 Relevant Topic: 1. “Remote Lock”

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Programming the System What’s this? The PROTON 206/308 is a flexible system and can be programmed to suit your needs. The PROTON 206/308 can be programmed for basic functions like Landing destinations, COS level to stations, etc. How to use it?

• • • • • •

1

Lift the handset.

Dial tone

2

Dial 19-Programming Password.

Programming tone

3

Enter programming command.

Confirmation tone

4

To exi exitt pro progr gram ammi ming ng mode mode,, dia diall '0 '0 '.

Dial tone

Programming Programming passwor password d is 4-digit 4-digit secret secret code used used to avoid avoid unauthorized unauthorized access access to program programming ming mode. mode. Defa Defaul ultt prog progra ramm mmin ing g pas passw swor ord d is 1234. In case the the programming programming passwor password d is forgotten, forgotten, the the same can can be cleared cleared to its default default value. value. For For more details on this, please refer section ‘System Security (Passwords)’. System System give gives s program programmin ming g tone on on enterin entering g program programmin ming g mode. mode. Only Only one person person can can ente enterr progra programmi mming ng mode mode at a time. time. User User can ente enterr in the the progra programmi mming ng mode mode from from any any statio station. n.

Steps for Programing: It is advisable to program the PROTON 206/308 in following hierarchy. One may skip undesirable steps. 1. “Flexible Numbers” 51 2. “Class Of Service (COS)” 36 3. “Allowed and Denied Lists” 15 4. “T “Toll oll Control Control”” 73 5. “Trunk Access” 75 6. “Trunk Parameters” 78 7. “Trunk Landing” 76

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8. 9.

“Day and Night Modes” 40 “System Security (Passwords)”

70

Protecting the System The PROTON 206/308 does not work in isolation with the environment. It is connected to the environment in following ways: • Power Power is fed fed to the the syste system m for func functio tionin ning g of the the system system.. • Being a PBX system, system, trunk trunk lines lines and stations stations are are also also connected connected to the system. system. • The system system should should be protected protected from from static static charges charges that that could could find their their way way through through the system components. If the system is protected from these interfaces, 100% satisfactory and trouble free performance of the system is guaranteed. Protecting the system from heavy voltages from the Mains: The PROTON 206/308 is designed to work with input voltages ranging between 90-265VAC. To To protect the system from abrupt changes in the input voltage, use of CVT is recommended. CVT of 100VA is recommended. Protecting the system from heavy voltages on the trunk lines and the overhead stations: The PROTON 206/308 can get damaged if heavy voltages enter the system from trunk lines or from overhead stations. These heavy voltages could be due to: • Heavy voltage voltage line line falling falling on the CO line or or on the overhead overhead stations stations cable. cable. • Thunderbolts. • Short-circu Short-circuit it of trunk trunk lines or overhe overhead ad station station cables cables with electric electric cables. cables. It It is necessary necessary to protect protect the the system from these voltages. The protection can be in the form of some protection devices like GDTs, GDTs, MOVs, Fuses, etc. These protection devices are inbuilt for each trunk in the system. These devices work satisfactorily only if they are properly earthed. It is recommended that the PROTON 206/ 308 is provided a separate telecom earth. A dedicated terminal marked ‘ETH’ is provided on the MDF of the system to which the telecom earth should be connected. Telecom earth is a dedicated earth only for the PBX. The advantage of having a dedicated earth is that there is no risk of back voltage. There are chances that if the earth is not perfect, instead of providing protection to the system, it may damage the system. Protecting the system from static charges: While installing the system or servicing the system, care must be taken to provide a path to the static charges. It is advisable for the system engineer to touch a grounded object before touching the system before installation or maintenance. Protecting the system from Lightning: Protecting the system from high current surges is achieved by installing primary protection device. A lightning protector is a primary protection device which is used to prevent a dangerous surge from entering the building and damaging the system. For equipment installed in a more exposed environment, it is necessary to protect the system with primary protectors such as PPMs. With the development of electronic equipment, problems due to lighting surges have increased. A dangerous surge can occur if a telephone line comes in contact with a power line. A lightning protector should be installed on an outside (CO) line to prevent a dangerous surge from entering the building and damaging the system. The best place for the insertion of the primary protection is the cable entry point of the building, shelter or equipment housing.


65

CO Line

CO Line Lightning Protectors

System Protective Earth Terminal

Telecom Earth

This is not always possible but every attempt should be made to place the primary protection as close as possible to the entry point of the cables into the building, shelter or equipment housing. Hence, the system should be installed with lighting protectors. In addition, grounding (connection to earth ground) is very important to protect the system. Surge Protective Device (SPD): A device that is intended to mitigate surge overvoltages and overcurrents of limited durations. It may consist of a single component or have a more complex design, where several functions are integrated. It contains at least one non-linear component. Primary protection is applied using an SPD to protect an interface of the equipment, at the location where it diverts most of the stressful energy from propagation into the equipment. The SPD must be accessible, removable and connected to equipotential bonding. The cost of using Gas Discharge Tube(GDT)/ Metal Oxide Varistor(MOV)/Fuses for equipment protection will be far more economical than the equipment downtime and potential damage that could result from being improperly protected. Surge protection device creates a short circuit and shunting the surge voltage to ground, when a preset voltage threshold is exceeded. Inherent Protection: Inherent protection is that protection which is provided at an equipment interface either by virtue of its intrinsic characteristics, by specific design or by suitable protection components. Inherent protector is not a subsidiary but an essential device because it usually operates earlier than the primary protector and protects the components.

Raid What’s this? • Without Without knowledge knowledge of the the called busy busy station, station, one one can enter enter his conversat conversation ion by using using this feature. feature. • The raided raided station station does does not come to to know that that it has been been raided raided unless the the person person who has raided raided speaks speaks something. How to use it? 1

Lift handset.

Dial tone

2

Dial Station.

Busy tone

3

Dial 4.

Speech.

4

Start ta talking.

How to program? Please refer “Class refer “Class Of Service (COS)” for details on how to allow raid to a station user.

66


Important Points: • If a station station is programme programmed d with privacy privacy against against raid, raid, it cannot cannot be raided. raided. Please refer “Privacy” “Privacy” for details.

Caution! Raid is a sensitive feature. The system Engineer should restrict of access this feature. If a user is allowed the access to raid, he should use it responsibly. Relevant Topics: 1. “Class Of Service (COS)” 2. “Privacy” 63

36

Receiving Incoming Calls The PROTON 206/308 is very flexible in directing trunk calls. Whenever there is a ring on the trunk, the PROTON 206/308 senses it and directs it to one (or more) stations. Different stations can be programmed to receive incoming calls-one during normal office hours (day time) and other during after office hours (night time). Programmed station can receive incoming call when it is free or even when in speech with some other station. If the programmed destination is free, it starts ringing. To answer the ring, just lift the handset and start talking. If the programmed destination is in speech with some other station or trunk, it gets trunk call waiting tone (repeated double sharp beeps) over his speech. The station can get connected to the ringing trunk/station by dialing ‘flash’. The other station/trunk station/trunk is put on hold and gets hold on music. A trunk can be made to land on a station in four different ways. This is called hunting scheme. For more details, please refer “Trunk refer “Trunk Landing”. Landing”. Relevant Topics: 1. “Trunk Landing” 76 2. “Answering Calls” 17

Remote Alarm What’s this? • Secret Secretary ary can can set alar alarm m for the the boss boss from from his his own stat station ion.. • At the the set time time,, the tele telepho phone ne of the the boss boss start starts s ringin ringing. g. • When When he lifts lifts the handse handset, t, he he gets gets music. music. • If the boss boss does not not answer the the call for for time = Alarm Alarm Ring Timer Timer 1 then then boss’s boss’s station station and operator’ operator’s s station station starts ringing for time = Alarm Ring Timer 2. How to use it? 1

Lift the handset.

Dial tone

2

Dial 164-Station-1-Minutes. Confirmation tone

3


Station is the station on which remote alarm to be set. Minutes is from 00 to 99. Example: Set a duration alarm of 5 minutes on station 23 from station 26. Issue following command from station 26.


67

164-23-1-05 To Cancel Alarms 1

Lift the handset.

Dial tone

2

Dial 160.

Confirmation tone

3


How to program? Please refer “Class refer “Class Of Service (COS)” for details or how to allow alarm to a station user. Important Points: • For For time timers rs of of rele releva vanc nce, e, ple pleas ase e refe refer r “Alarm” “Alarm” • Remote Remote Alar Alarm m is allow allowed ed to a stat station ion that that has has access access to to Alarm. Alarm. Relevant Topic: 1. “Alarm” 14

Remote Lock What’s this? • The SE/SA can lock/un lock/unlock lock a station station for for outgoing outgoing calls remotely remotely.. • The SE/SA SE/SA can lock/unlo lock/unlock ck a station station for all all outgoing outgoing calls/sele calls/selective ctive outgoing outgoing calls calls from from any station station without without changing the Toll Control of a station. How to use it? To Unlock a station remotely: Use following command to unlock a station (command should be issued from SA/SE mode): 3*1-Station-1 Where, Station is from 21 to 28. Or 3*3-Station-1 Where, Station is from 21 to 28. On issuing either of the above commands, the station shall allow outgoing calls as per Toll Control programmed for the station. To Lock a station remotely: Use following command to lock a station remotely (command should be issued from SA/SE mode): 3*1-Station-0 Where, Station is from 21 to 28. Or 3*3-Station-0 Where, Station is from 21 to 28. On issuing either of the above commands the station allows outgoing calls as per the Toll Control programmed for the locked condition of the station. It also cancels any private trunk set for the station.

68


Important Points: • This command command should should be issued issued very cautiously cautiously as as outgoing outgoing calls calls will will be hampered. hampered. • On issuing issuing this command command the the station station will be assigned assigned a solo solo group automat automatically ically and and he will be able able to talk talk to only the stations in the universal group.

Remote Programming What’s this? One can program the PROTON 206/308 from any remote location. The remote user can program the system using the same commands as used by a normal local station to program the system. How it works? • Often customers customers do not not have time time to read read the system system manual manual and and program program the system system at their their own, own, they can can ask the dealer to program the system from his office as per your needs. • Customer Customer makes a call call to the dealer. dealer. Alternativel Alternatively y, dealer can also also call the customer customer.. Dealer is the the remote end. • Once Once in in spee speech ch,, cust custom omer er sho shoul uld d dial dial ‘Flash-3999 ‘Flash-3999’. ’. Dialing ‘Flash ‘Flash’’ puts the remote end on hold. Dialing ‘3999’ again establishes the speech between the customer and the remote end. • The customer customer or the the dealer may may dial the the password. password. Dialing Dialing correct correct password password gives gives programmin programming g beeps. beeps. Both the parties can hear programming beeps. • Now the dealer dealer can can start program programming ming from from his office. office. Alternat Alternatively ively the the customer customer can also also dial the codes codes on request from the dealer. • Deal Dealer er or or the the cust custom omer er sho shoul uld d dial dial ‘0 0’ to exit from programming mode. • The cust custome omerr may disc disconn onnect ect when when prog program rammin ming g is over over.. Important Points: • All the the steps steps and and codes codes are are same same as in in local local progr programm amming ing.. • User can dial dial his own secret secret passwor password. d. Remote Remote end end need need not know the the password password.. • It is mandatory mandatory to to establish establish speech speech and remain remain connecte connected d with one station station through throughout out the programm programming ing session. They can continue talking while entering programming codes. This makes the whole process interactive. • Remote Remote end must must dial dial in tone tone (DTM (DTMF) F) mode. mode. Relevant Topic: 1. “Programming the System”

64

Restart the System What’s this? The PROTON 206/308 supports a command from the SE mode to restart the system. This command gives same effect as switching off the system and switching it on again. Many times if is difficult to physically walk to the system and restart it. It is convenient if we could do the same from a station. This command precisely provides this facility. facility. How to use it? Use following command to restart the system: 10 Important Point: • This command command does does not alter alter any programm programming ing paramete parameters. rs. However However,, all active active conversatio conversations ns will be disconnected and the ports in use will be released.


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Selective Trunk Access What’s this? This feature helps to access a particular trunk. It is useful in a case in which all the trunks are not identical in terms of services they offer. It is useful in case you have a hotline connection from the P&T exchange. How to use it? 1

Lift handset.

Dial tone

2

Dial 6-Trunk Number.

Dial tone of the trunk.

3

Dial Dial desi desire red d ext exter erna nall num numbe berr.

Example: To grab trunk 1, dial ‘61 ‘61’. ’. To grab trunk 2, dial ‘62 ‘62 ’. ’. To grab trunk 3, dial ‘63 ‘63’. ’. Important Point: • You woul would d not not get get the the P&T P&T dial dial tone tone by dial dialing ing 61 or 62 or 62 or or 63 63 if the trunk is not physically connected to the system.

Station Parameters What’s this? In an organization, all the stations cannot have same characteristics. Each station differs from the other in one respect or the other like Flexible number, Toll Toll Control, Class of Service, Flash Timer, Station Station Name, etc. Following parameters should be programmed along with above mentioned parameters for smooth functioning of the system: Internal Digit-Digit (Inter Digit) Timer-Time Timer-Time for which the system waits for next digit while in dial phase. Command: 217-08-Timer Default: 05 seconds Valid Range: 01 to 99 seconds. Relevant Topics: 1. “Class Of Service (COS)” 2. “T “Toll oll Control Control”” 73 3. “Trunk Access” 75 4. “Call Pick Up” 29

36

System Security (Passwords) What’s this? Programming/usage of the PROTON 206/308 is secured at three levels: • System System Engi Enginee neerr Level. Level. This This level level is prote protecte cted d by SE passw password ord • System System Administr Administrator ator Level. This level is protecte protected d by SA passwo password. rd. • User User level. level. This This leve levell is prot protect ected ed by user user passwo password. rd.

System Engineer Password • •

70

This passwor password d is the main main password password of the system system and and should should be kept by the the system enginee engineer. r. SE SE password password is needed to enter the system engineer mode of the system to change any setting of the system. SE password password is a 4-digit 4-digit passwor password. d. It cannot cannot have either either less less than or more more than 4 digits digits.. Digits Digits 0-9 are valid. valid.


•

Please Please note that that the system system engineer engineer cannot cannot know SA SA password password or user user password. password. However However,, he can clear clear these passwords to their default values.

How to program? Use following command to change SE Password: 291-New SE Password New SE password is a number string of 4-digits. By default, SE password is 1234. Forgot your program password? It is very important to remember the SE password. Without this password, it is not possible to enter the program mode and change the settings. It is advisable to make a note of this password at a safe place. However, if the system engineer (SE) password is lost, then it can be set to its default value. Following steps describe the procedure: • Swit Switch ch ‘OFF ‘OFF’’ the the syst system em.. • Wait ait for for 10 seco second nds. s. • Open th the sy system tem. • Loca Locate te a min minii-ju jump mper er on the the PCB PCB.. • Chan Change ge posi positi tion on of the the jum jumpe perr. • Wait ait for for 5 sec secon onds ds.. • Restore Restore the jumper jumper to its its origin original al posit position ion.. • Close th the sy system. • Swit Switch ch ‘ON’ ‘ON’ the the sys syste tem. m. Now, the system is ready with default settings. The programming password becomes 1234. 1234. Use this password to enter the programming mode and reprogram the complete system.

System Administrator Password • •

The system system admi adminis nistra trator tor uses uses this this passw password ord.. SA Password Password is a 4-digit 4-digit passwo password. rd. It cannot cannot have either either less less than or or more than than 4 digits. digits. Digits Digits 0-9 are valid. valid.

How to program? Use following command to change SA Password: 292-New SA Password New SA password is a number string of 4-digits. By default, SA password is 1111.

User Password (User Security) The User can secure his station from unauthorized use by way of using User Password. For operational details on this topic, please refer “User refer “User Security (User Password)”. Password)”. Relevant Topic: 1. “Programming the System”

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71

Technical Specifications System capacity: PROTON206

PROTON308

Analog PSTN/CO Line connectivity.

2

3

Analog Phone, Modem, Fax connectivity.

6

8

DTMF Decoders

2

2

DTMF Encoders

2

2

Speech Paths

3

7

Hardware

Application

CO lines (FXO) Stations (FXS)

Transmission Parameters: Return Loss

More than 18dB

Insertion Loss

Less than 2dB

Inter-channel cross-talk

Less than -65dB

Idle channel noise

Less than -65dBm

Longitudinal Balance

Better than 40dB

Switching

Space division CMOS crosspoint switch

CO lines (FXO) Off Hook Line Impedance

600 Ohms

Loop Limit

1500 Ohms

Pulse Dialing

10 PPS ± 5%, Make/Break = 33:37

DTMF Dialing and Detection

As per ITU-T Q.23 & Q.24

Protection

Solid State (over voltage and over current protection)

Connectivity

Push-type (Single pair wire, 0.5mm/0.019inch)

Stations Lines (FXS) Loop Limit

250 Ohms Max. (Excluding Telephone)

Loop Current

35mA Max.

Ring Voltage

50Vrms, 25Hz

Off Hook Line Impedance

600 Ohms

Pulse Detection

10 PPS ± 5%, Make/Break = 33:37

DTMF Detection

As per ITU-T Q.23 & Q.24

Protection

Solid State (over voltage and over current protection)

Connectivity

Push-type (Single pair wire, 0.5mm/0.019inch)

Power Failure Transfer

All CO lines to fixed stations

Power Supply

90-265V AC, 47-63Hz, 10W typical

Environmental Environmental Conditions Operating Temperature

72

0°C to +55°C (34°F to 131°F)


Operating Humidity

5-95% RH, non-condensing

Storage Temperature

-40°C to +85°C (-40°F to 185°F)

Storage Humidity

0-95% RH, non-condensing

Packaging Dimensions (W x H x D)

26x28x7.5 cm, 10.24x11.02x2.95 Inch

Unit Weight

1.3 Kg. (2.8lbs)

Installation

Wall Mountable

Toll Control What’s this? Toll Control can: • Restri Restrict ct dial dialing ing all local local tele telepho phone ne numb numbers ers.. • Restri Restrict ct diali dialing ng certa certain in local local tele telepho phone ne numbe numbers. rs. • Restri Restrict ct diali dialing ng telep telephon hone e nos. nos. starti starting ng with with ‘95’. ‘95’. • Restri Restrict ct diali dialing ng certa certain in areas areas (are (area a codes codes 03 and and 04). 04). • Allow Allow dialin dialing g only certa certain in teleph telephone one numbe numberr. (263055 (2630555) 5) • Allo Allow w dial dialin ing g only only cer certa tain in are area a code code.. • Allow dialing dialing only those telephone telephone numbers numbers starting starting with with particu particular lar digit. digit. (1) (1) How it works? • The PROTON PROTON 206/308 206/308 uses uses Allowed Allowed and and Denied Denied Lists Lists to support support this feature. feature. • When a call call is made, made, the PROTON PROTON 206/308 206/308 compares compares each each digit of of the dialed dialed number number string string with the the number number strings in allowed and denied list. • If the dialed dialed number number string string matches matches with any any of the number number strings strings availabl available e in allowed allowed list, the the PROTON PROTON 206/308 dials the number on the trunk, else compares with the number strings in the denied list. • If the dialed dialed number number string string matches matches with any any of the number number strings strings available available in in denied denied list, the the PROTON PROTON 206/ 308 restricts dialing the number and gives error tone to the station user. • If the dialed dialed number number matches matches with a number number string string that that is available available in both both allowed allowed and denied denied lists lists then allowed list is given priority and the dialed number is dialed on the trunk. How to use it? • By default, default, few number number strings strings are are available available in the allowed allowed and and denied denied lists. lists. If these number number strings strings satisfy satisfy the requirement then these should be assigned to the station for day time and night time. • If the requirem requirement ent is not met met by default default allowed allowed and denied denied list list then customiz customized ed allowed allowed and denied denied lists lists should be programmed. • The number number strings strings which which are are to be allowed allowed should be programmed programmed as allowed allowed strings. strings. • The number number strings strings which which are to be denied should should be program programmed med as denied denied strings. strings. • One such such allowed-deni allowed-denied ed list (level) (level) should should be assigne assigned d to each station station for for day time and and night time time individually. • If customized customized toll toll control control is to be provide provided d then customiz customized ed numbers numbers should should be programmed programmed as as allowed allowed strings and denied strings. For example, the requirement is that station 21 can make a call to Mumbai (022) but should not make any other long distance call. In this case, number string 022 should be programmed in one of the locations of the allowed strings and number string ‘0’ should be programmed in one of the location of denied string and this allowed/denied list (level) should be assigned to station 21. • One such such allowed-deni allowed-denied ed list (level) (level) should should also also be assigned assigned to the the station station for the locked locked conditio condition. n. • Once the station station has has been locked, locked, the the station station user can can make calls calls as per the the allowed-den allowed-denied ied lists lists (level) (level) assigned to the station for the locked condition. This is called Dynamic Toll Control. • Allowed-Den Allowed-Denied ied list list 0 (level (level 0) is assigned assigned in locked condition condition by default. default.


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How to program? Step 1: Decide the toll control to be programmed station wise. Step 2: Assign appropriate allowed-denied list (level) as per the requirement to a station using command 32. Commands Step 1 Take a pen and a paper. Write down the toll control to be assigned to each station. Step 2 Use following command to assign toll control to a station: 32-Station-Daytime Level-Nighttime Level Where, Station is from 21 to 28. Daytime Level is from 0 to 9. Nighttime Level is from 0 to 9. Use following command to assign same toll control to all stations: 32-*-Daytime Level-Nighttime Level Few examples: • Station Station 28 28 is to be restricte restricted d from dialing dialing all STD STD numbers numbers except except to branches branches at Calcutt Calcutta a and Bangalore Bangalore.. Calcutta branch number is 033-23456789 and Bangalore branch number is 080-29876543. Use level 3 for this Toll Control. Command

Meaning

252-3-0-03323456789-Flash Level3, allowed string location 0=Calcutta Number 252-3-1-08029876543-Flash Level3, allowed string location 1=Bangalore Number

•

252-3-0-0-Flash

Level3, denied string loaction 0-'0' (STD Code)

32-28-3-3

Station 28 assigned level 3 for day and night

Station Station 25 25 is to be restricte restricted d from calling calling mobile mobile phone, phone, short short distance distance calls calls (95), STD STD and trunk trunk booking booking services (181) in day time. But it should be allowed to dial all these numbers in night time. Command

Meaning

253-3-0-98-Flash

Level3, denied string location 0='98' (mobile code)

253-3-1-181-Flash

Level3, denied string location 1='181'

253-3-2-0-Flash


253-3-3-95-Flash


32-25-3-2

Station 25 assigned level 3 for day and level 2 for night

Level ‘2’ allows all the calls except ISD calls. Relevant Topics: 1. “Allowed and Denied Lists” 2. “Dynamic Lock” 47

15

Troubleshooting PROTON 206/308 is not turning ON • Plea Please se chec check k the the Main Mains s Pow Power er.. • Plea Please se chec check k the the Swit Switch ch.. • Plea Please se che check ck the the Mai Main n Fuse Fuse (3. (3.15 15mA mA). ). • Plea Please se chec check k the the MOV MOV (27 (275/ 5/14 14). ).

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PROTON 206/308 does not work in power down mode: • Check Check the the power power down down relay relay of of the resp respect ective ive trun trunk k port. port. One Station is not working: • Please Please chang change e the teleph telephone one instr instrume ument nt and check check the the station station.. • Plea Please se che check ck wir wirin ing g of tha thatt stat statio ion. n. When I call Station 21 the call goes to Station 22: • Dial Dial 130 from from stati station on 21 (your (your call call might might have have been forw forward arded) ed).. Station not ringing: • Check Check ringe ringerr volume volume of of the teleph telephone one inst instrum rument ent.. • Try Try repl replaci acing ng the teleph telephone one instru instrumen ment. t. • Dial Dial 130 to to disabl disable e call call forwar forward/c d/call all foll follow ow me feat feature ure.. Station found busy: • Check Check wheth whether er hands handset et is proper properly ly kept kept on the crad cradle. le. • Try repl replac acin ing g telep telepho hone ne inst instru rume ment nt.. • Check wiring. Station cannot dial: • Try repl replac acin ing g telep telepho hone ne inst instru rume ment nt.. • Ensure Ensure dial diallin ling g is not not disabl disabled ed throu through gh progr programm amming ing.. Incoming Call does not land correctly: • Ensure Ensure prope properr program programmin ming g of trunk trunk landin landing g group group for the the trunk. trunk. • Check Check for for Call Call Privac Privacy y from from inco incomin ming g calls calls.. • Check the time time programm programmed ed in the PBX. PBX. This This is a time sensitive sensitive feature. feature. If your question still remain unanswered, please contact our authorised dealer.

Trunk Access What’s this? • A station station can be allowed allowed/disab /disabled led access access to a trunk/s trunk/s separatel separately y during daytime daytime and and nighttime. nighttime. • A station station can access access the the trunk/s trunk/s by by dialing dialing ‘0’ ‘0’ or ‘5’ or ‘61’ or or ‘62’ or ‘63’. ‘63’. • A station station can be given given access access to trunks trunks selectively selectively.. Station Station A can can be given access access to to L1 and L2. Whereas Whereas station B can given access to L2 and L3. Station A can access L1 and L2 either by dialing ‘61’ or ‘0’ and ‘5’. Whereas station B can access L2 and L3 either by dialing ‘62’ and ‘63’ or ‘0’ and ‘5’. • A trunk can can be programmed programmed in in group ‘0’ ‘0’ and/or group group ‘5’. ‘5’. If a trunk is is programmed programmed in group group ‘0’ itit can be accessed by dialing ‘0’ and if a trunk is programmed in group ‘5’ it can be accessed by dialing ‘5’. How to program? Use following command to program trunk access during daytime: 331-Station-Trunk....Trunk-# Where, Station is from 21 to 25. Trunk.....Trunk Trunk.....Trunk is 1, 2 or 3. Terminate the command with ‘#’. Use following command to program trunk access during day time for all the stations: 331-*-Trunk......Trunk-#


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Example: Program the system so that station 21 can access trunk 1 and 2 in daytime. 331-21-1-2-# Use following command to program trunk access during nighttime: 332-Station-Trunk....Trunk-# Where, Station is from 21 to 25. Trunk.....Trunk is 1, 2 or 3. Terminate the command with ‘#’. Use following command to program to trunk access during night time for all the stations: 332-*-Trunk.....Trunk-# Example: To program the system so that station 23 can access trunk 1 and trunk 3 during nighttime. 332-23-1-3-# Use following command to assign trunk access code ‘0’ and/or ‘5’ to a trunk: 40-Trunk-Trunk Access Code ‘0’-Trunk Access Code ‘5’ Where, Trunk is from 1 to 3. Trunk runk Access Access Code Code '0’ 'Meani 'Meaning ng 0

Trunk cannot be accessed by dialing '0'

1

Trunk can be accessed by dialing '0'

Trunk runk Access Access Code Code '5’ 'Meani 'Meaning ng 0

Trunk cannot be accessed by dialing ‘5'

1

Trunk can be accessed by dialing '5'

By default, all trunks can be accessed by dialing ‘0’ or ‘5’. Important Point: • By default, default, all statio stations ns are given given access access to all the the trunks during during daytime daytime as well well as during during nighttime. nighttime. Relevant Topic: 1. “Trunk Parameters”

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Trunk Landing What’s this? An incoming call on a trunk can be made to land on desired stations. It is possible to direct different trunks on different stations during daytime and nighttime. The PROTON 206/308 offers four different hunting schemes: • Hunting Off: Only the programmed destination will ring. The trunk ring will not be diverted to any other station. It will continue to ring as long as there is ring on the trunk. • Round Robin: Try one station after the other if programmed destination does not answer the call in 15 seconds (hunttimer). All five stations are tried starting from the programmed station. Each station gets ring for 15 seconds.

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•

•

Delayed Simultaneous: If the programmed destination does not respond to the trunk ring within 15 seconds, all five stations start ringing. Any of the ringing or interrupted stations can answer the call. Ring on other stations will be stopped when the call is answered. Immediate Simultaneous: All five stations will be given ring immediately.

Please note that the hunting scheme is applicable from the first station among the five stations programmed. Following diagram shows landing destination for trunk 1 as station 23 with round robin hunting scheme.

0 ) ( 4 6 - 6

21

Trunk 1 (61-7 (61 -75 5)

22

( 0 0- - 1 1 5 5 )

Trunk 2

23

( 1 6 - 3 0 )

24

( 3 1 - 4 5 )

Trunk 3

25

Proton

* Number in brackets show show hunt timings

How to program? Use following command to program the trunk-landing destination for daytime: 47-Trunk-Station1-Station2-Station3-Station4-Station5 Where, Trunk is 1, 2 or 3. Station1.....Station5 Station1.....Station5 can be any station from 21 to 28. Use following command to program the all trunks landing destination for daytime: 47-*-Station1-Station2-Station3-Station4-Station5 Use following command to program the trunk-landing destination for nighttime: 48-Trunk-Station1-Station2-Station3-Station4-Station5 Where, Trunk is 1, 2 or 3. Station1....Station5 Station1....Station5 can be any station from 21 to 28. By default, station 21 to station 25 are programmed as destination for all the trunks both during daytime and nighttime. Use following command to program the all trunks landing destination for nighttime: 48-*-Station1-Station2-Station3-Station4-Station5 Use following command to assign hunting scheme for daytime and nighttime: 46-Trunk-Day Hunting Scheme-Night Hunting Scheme Where, Trunk is 1, 2 or 3. Day Huntin Hunting g Sche Scheme me Night Night Hunt Hunting ing Scheme Scheme Meanin Meaning g 0

0

Hunting OFF

1

1

Round Robin

2

2

Delayed Simultaneous

3

3

Immediate Simultaneous

By default, Hunting scheme for both daytime and nighttime is Round Robin.


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Use following command to assign same hunting scheme for daytime and nighttime to all the trunks: 46-*-Day Hunting Scheme-Night Hunting Scheme Timer of Relevance: Hunt Timer -Time -Time for which the station rings when an incoming call lands on it. It is relevant in case of Round Robin and delayed simultaneous type of hunting scheme. Command : 212-Timer Default : 18 seconds Valid Range : 01 to 99 seconds. Example: Program the system so that the call on trunk 1 lands in round robin fashion on stations 21, 22, 23, 24 and 25 during daytime and simultaneously on these stations during nighttime. 47-1-21-22-23-24-25 48-1-21-22-23-24-25 46-1-1-3 Relevant Topics: 1. “Day and Night Modes” 40 2. “Programming the System” 64 3. “Trunk Parameters” 78

Trunk Trunk Parameters What’s this? • A trunk can can individuall individually y be enabled enabled or disabled. disabled. When When the PROTON PROTON 206/308 206/308 is is being used used with only only one trunk line the other trunk port must be disabled. This can be useful when a particular trunk goes out of order and should be stopped from being allocated to a user when he dials common trunk access code ‘0’. • A trunk trunk can can be progr programm ammed ed as Tone Tone type type and and Pulse Pulse type type.. How to program? Use following command to Enable/Disable the trunk and set Dial type: 41-Trunk-Enable/Disable-Pulse/Tone Where, Trunk is 1, 2 or 3. Enable Enable/Di /Disab sable le Meanin Meaning g 0

Trunk is disabled

1

Trunk is enabled

Puls Pulse/ e/T Tone one Mean Meanin ing g 0

Trunk is is pr programmed as as Pu Pulse ty type

1

Trunk is is pr programmed as as To Tone ty type

By default, all trunks are enabled and programmed as tone type. Use following command to Enable/Disable and set Dial type on all trunks: 41-*-Enable/Disable-Pulse/Tone Timers of Relevance: Class of Service Delay Timer -It -It is the time after which you get P&T dial tone on dialing ‘0’ or ‘5’ or ‘61’ or ‘62’ or ‘63’. This ensures dialing and storage of complete string of telephone number by the PBX. Command: 531-Trunk-Seconds Default: 01 second.

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Valid Range: 1 to 9 seconds. Pause Timer: In old type of P&T exchanges, dial tone comes a bit late which may lead to a condition in which case the system may dial out the number without waiting for the P&T dial tone. Because of this few initial digits may not reach the P&T exchange resulting in false dialing. To To avoid such mismatch, delay is inserted by the system before the number is dialed. This ensures proper dialing only after getting dial tone on the trunk. This delay is known as Pause Timer. Command: 215-Timer Default: 03 seconds Valid Range: 01 to 99 seconds Trunk First Digit Wait Timer: It is time before which the station should dial the digits on the trunk line after grabbing the trunk. If the outside telephone number is not dialed during this time, the system gives error tone. This is a global timer and is applicable to all the First Digit Wait Timer of the trunk. Command : 217-09-Timer Default : 15 seconds Valid Range : 01 to 99 seconds. Trunk Digit-Digit Wait Timer: It signifies the time for which the system waits for next digit during dialing phase while dialing on trunk. Command : 217-33-Timer Default : 06 seconds Valid Range : 01 to 99 seconds. Example: Enable trunk 1 as tone type and trunk 3 as pulse type: 41-1-0-1 41-3-1-0

Trunk Trunk Reservation What’s this? • A statio station n user can can reserv reserve e a particu particular lar trunk trunk for for sometim sometime. e. • In big offices, offices, the number number of users users is more but but the trunk trunk lines are are less. In such cases, cases, at any given given time time most of the trunks are busy and a station user might not get his turn to make a call. This feature helps a station user in such case. He can reserve a trunk for time = trunk reservation timer. During this period, no one else can access this trunk except the station that has reserved this trunk. How to use it? To reserve a trunk: 1 Lift handset.

Dial tone

2 Dial 112-Trunk.

Confirmation tone

Example: To reserve a trunk 2, dial 112-2. To cancel Trunk Reservation 1 Lift handset.

Dial tone

2 Dial 1120.

Confirmation tone

How to program? Please refer “Class refer “Class Of Service (COS)” for details on how to allow ‘Trunk Reservation’ to a station user.


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Timer of Relevance: Trunk Reservation Timer: It specifies the time for which the trunk remains reserved. On expiry of this timer, the trunk is freed and other stations can use this trunk. Command : 217-31-Timer Default : 3 minutes Valid range : 1 to 9 minutes Important Points: • Once your your call is over over,, do not forget forget to cancel cancel the reserva reservation. tion. This This will enable enable other other station station users users to use the the trunk. • A station station can reserve reserve a trunk trunk only if it is given given access access to that trunk. trunk. Relevant Topic: 1. “Class Of Service (COS)”

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Universal Universal Service Number What’s this? Whenever a station dials universal service number, the call goes to the service station of that particular group. This feature could be of great use in following type of situation: Suppose more than one office boys (helping hands) are working in an office. Each one of them is working for a group of people. The requirement is that when any person dials ‘8’, the office boy corresponding to that set of people should be accessed. Following figure explains it in more details.

ABC Ltd.

Station 25

Station

24

26

Station 28

Station

Station

Station

Station

22

23

27

Station

21

In simple words, the requirement is that when any of the stations from 21, 22 and 23 dials ‘8’, the call should land on station 27 and when any of the stations from 24, 25 and 26 dials ‘8’, the call should land on station 28. This can be accomplished using Universal Service Number. How to program? Step 1: Take a paper pad and pen. Step 2: Make a group of all stations to be programmed within one group using command 305. Step 3: Assign a service station to each group using command 2042. Step 4: Assign unique code to be used as universal service number using command 2041. Commands Step 1 Take a pen and paper pad. Make the groups as per the requirement. Step 2 Use following command to assign a group number to all stations in one group: 305-Station-Group Number Where, Station is from 21 to 28.

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Group Number is from 0 to 9. Step 3 Use following command to assign a service station to each group: 2042-Group-Station Where, Group is from 0 to 9. Station is from 21 to 28. Step 4 Use following command to assign an unique code to be used as universal service number: 2041-Universal Service Number Where, Universal Service Number can be of one digit, two digits, three digits or four digits. Use ‘# ‘# ’ to terminate the command if less than four digits are used as Universal Service Number. By default, the Universal Service Number is ‘38’. Example: Program the Universal Service Number as ‘8’ for ABC Ltd. with group of people as shown in the figure, Use following command to accomplish above program. 305-21-1 305-22-1 305-23-1 305-24-2 305-25-2 305-26-2 2042-1-27 2042-2-28 2041-8 Important Points: • Univer Universal sal Servic Service e Numb Number er by defaul defaultt is is 38 . • Defaul Defaultt univer universal sal serv service ice stat station ion for for each each group group is is 22 .

User Security (User Password) What’s this? The PROTON 206/308 provides security to the user by way of a Password. This helps to avoid any unauthorised use. • Each station station of the the PROTON PROTON 206/308 206/308 has a password password.. This passwor password d helps the the user in using using following following features • Call follow me • Dynamic lo lock • DOSA. • Walkalk-In In Clas Class s of of Ser Servi vice ce Please refer respective features for better understanding. • • •

User passwor password d is a 4-digit 4-digit passwor password. d. It cannot cannot have have either either less less than or more than than 4 digits. digits. User User passw password ord can can be change changed d only only from from the the stati station. on. The default default User password password is 11 1111 for all the station station users. users. (However (However,, in case the user user has forgotten forgotten his password, the system engineer (SE) can clear the password for any user).


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How to program? Use following command to change the User password from the station (simply after lifting the handset): 144-Old User password-New User password. Where, New password is a number string of 4-digits. By default, User password is 1111 1111 for all the stations. Use following command to clear User password of a station (from SE/SA mode): 341-Station Where, Station is from 21 to 28, whose user password has to be cleared. Relevant Topic: 1. “Dynamic Lock”

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Virtual Stations What’s this? • A station station is a real real (physical) (physical) port port on the system. system. Compar Compared ed to this, this, virtual virtual station station is not a real real physical physical port whereby a telephone instrument is connected. It is a station virtually connected to the system. Any person given this facility becomes a virtual station. • PBX can can be used used as unmanned unmanned STD/PCO STD/PCO booth. booth. The owner owner of the the booth booth should should give a station station number number and a secret password to the customer and, should explain the procedure of making a call from the customer’s residence. The customer becomes the virtual station. • In fact, fact, it is same same as a DOSA call call except except that the the station station number is pre-defin pre-defined. ed. • Only few few dedicated dedicated station station numbers numbers i.e. i.e. 3900 to 3979 3979 are allowed allowed for this this facility facility to be be used. Since Since these these numbers are used for this purpose, no station can have any of these numbers as their station numbers. • Maximu Maximum m 80 virtua virtuall stati stations ons can be defi defined ned.. How to use it? • Make a list list of customers customers to whom whom you have to to give this this facility facility.. Allot a station station number number and a unique unique password password to each customer. This will avoid unauthorized use of this facility. • Give the the unique unique station station number number and and the corresp corresponding onding password password to unique unique custome customer. r. • Explai Explain n the step steps s to use use this this facili facility ty to each each cust custome omerr. • All the steps steps are are same as in DOSA DOSA except except that here here virtual virtual station station number number and the virtual virtual passwor password d is used instead of the station number and the user password. How to program? • DOSA should should be be made ‘ON’ ‘ON’ on the the trunk/s. trunk/s. For For more details, details, please please refer refer section section ‘DOSA ‘DOSA’. ’. • No other other speci special al comman command d is requir required ed to use use this faci facilit lity y. • However However it is advisable advisable to to change the the password password for for all the virtual virtual stations stations to to avoid any any unauthorize unauthorized d use. Use following command to change virtual station password: 306-Virtual Station-Virtual Station Password Where, Virtual Station is from 3900 to 3979. Virtual Station Password is maximum upto 4-digits. Example: To change the password of virtual station 3900 to 8085. 306-3900-8085

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Important Point: • Maximu Maximum m 80 80 virt virtual ual statio stations ns are possibl possible. e.

Voice Mail Integration What’s this? Any VMS/Auto-Attendant can be integrated with a PBX. However this integration works well if the exchange of information between the two is perfect. Generally, this integration works on two protocols: Tone Sensing and Gateway. Gateway. Tone Tone Sensing relies on sensing of various Call Progress tones. Gateway uses DTMF digits to signify various Call Progress events. Gateway is a PBX feature that is used by VMS/Auto-Attendant for a firm integration. PROTON 206/308 provides this Gateway. Gateway. How to connect a VMS/Auto-Attendant to a PBX? The port of VMS/Auto-Attendant should be connected to the station port of the PBX using a single pair telephone cable. The figure given below shows connection of a VMS with a PBX where only two VMS ports are interfaced with the PBX.

How it works? • As shown shown in the figure, figure, VMS is connected connected on two two stations stations of the PBX. PBX. If all the the calls are are to be routed routed through through VMS, the PBX should be programmed such that all the incoming calls land on VMS. Alternatively, PBX should be programmed such that incoming calls land on other stations. • When an incomin incoming g call lands lands on the VMS, VMS, the VMS VMS processes processes the call call and guides guides the caller caller to reach reach the desired station. • As stated stated earlier, earlier, integra integration tion of PBX with with VMS or an Auto-At Auto-Attendan tendantt works on two two protocols protocols viz.T viz.Tone Sensing Sensing and Gateway. • Tone Sensing Sensing relies relies on sensing sensing of various various Call Progress Progress tones. tones. For example, example, when when a VMS is interfaced interfaced with the PBX, it senses the incoming ring and answers the call. It prompts the caller to dial an station number, subsequently senses the dialed station number, keeps the caller on hold and dials the station number of • the PBX where where the call call is to be diverte diverted. d. Then the the VMS waits waits for the the ring back back tone. It first first senses senses the ring ring back tone and then waits for it to stop. As soon as the ring back tone stops the VMS transfers the call to the dialed station number. All this process involves sensing of various tones like ring back tone, hold tone, etc. and hence is commonly called tone sensing. However this method is not accurate. • To overcome overcome this problem, problem, Matrix Matrix PBXs (PROTON (PROTON-206/P -206/PROTON ROTON-308) -308) offers offers Gateway Gateway feature. feature. However However,, for latest knowledge on which model provides this feature, please call our channel partner or the Matrix Support desk. • Gateway Gateway uses DTMF DTMF digits digits to signify signify various various Call Progres Progress s events. events. With Gateway Gateway mode, mode, in the the above example when the VMS receives an incoming call, it answers the call. Then it prompts the caller to dial an station number. It senses the dialed station number, keeps the caller on hold and dials the station number of the PBX where the call is to be diverted. On successful receipt of the dialed station number, the PBX sends a defined code (signifying ring back tone) to the VMS. Depending upon the transfer type set for the VMS, it either transfers the call or waits for the called party to respond. In the latter case, when the called party answers the call, the PBX again sends a defined code (signifying successful speech connection). The VMS detects this code and transfers the call to the dialed station.


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• •

•

Since codes codes (defined (defined string string of character characters) s) are used used for the transfe transferr of information information,, this method method is very very much reliable and near to perfect. Table able given given below below shows shows various various call call progr progress ess event events: s: Type Of Event

Occurrence of Event

Type of Tone

Call Placed Event

Extension ringing.

Ring back tone

Call Blocked Event

Extension busy, Extension’s handset not placed properly, Call returned back to VMS.

Busy tone, Error tone

Call Matured Event

Call answered.

Speech

Call Disconnect Event

Extension disconnects.

Error tone after speech

Call Forward Event

Extension forwards the call.

Feature tone

The PROTON PROTON 206/308 206/308 offers offers two features features associated associated with with VMS integratio integration n viz. Message Message Wait Wait and Conversation Recording. Please refer “Message refer “Message Wait” and “Conversation Recording” for more details.

How to program? Step 1: Define a station port as VMS port using command 393. Step 2: Group all the VMS ports in one group using command 251. Step 1 Use following command to define station port as VMS port: 393-Station-Code Where, Station is from 21 to 28. Code Code Mea Meaning ning 0

Stati tation on port port def defin ined ed as as norm normal al sta stati tion on por portt

1

Stati tation on port port defi define ned d as as VMS VMS port port

By default, Station Port as VMS port is 0. Step 2 Use following command to group all the VMS ports in one group (Pilot Group 9): 251-9-Station1-Station2-………………..-Station8 Where, Station1, Station2, Station2, ………, Station8 is from 21 to 28 to which the VMS is connected. Use ‘# ‘# ’ to terminate the command if less than 8 stations are to be programmed in the group. Example: Program the PROTON 206/308 for following constraints: Two ports of VMS are connected to station 27 and 28 of the PROTON 206/308. Use following command to define station 27 and 28 as VMS port: 393-27-1 393-28-1 251-9-27-28-# Relevant Topics: 1. “Message Wait” 61 2. “Conversation Recording”

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40


Walk-In Class of Service What’s this? • A stati station on user user can can use his his toll toll contr control ol from from any any statio station. n. • This feature feature is very very useful useful for managers managers when when they move move away from from their their seat. Normall Normally y they have have highesthighestlevel toll control. Now when they go on the shop-floor (where the Toll Control is normally of low level) and if they wish to use their Toll Toll Control, this feature comes to their help. Using this feature, they can make calls as per their Toll Control from any station. This facility is password protected hence its misuse can be avoided. How to use it? 1

Lift handset.

Dial tone

2

Dial 111-Station-User Passowrd.

Confirmation tone

3

Disc Discon onne nec ct an and lis lisft ft the the han hand dset set aga again in..

Dial Dial ton tone

4

Dial '0 ' or '5 '5 ' or '61 '61'' or '62 '62 ' or '63 '63''.

Trunk dial tone

Example: Station Station user 23 who is allowed 95 calls is at station 25 who is denied 95 calls. Station user 23 wants to make 95 calls from station 25. To accomplish this station user 23 should use Walk in Class of Service from station 25. Important Points: • Only one call call is allowed allowed at a time time using this this feature. feature. i.e. to make make two calls calls one after after the other other,, you will have have to dial the code to make first call and then again to make second call. • WalkWalk-In In Class Class of of Servic Service e is allow allowed ed to all all the the statio station. n. • Walk-In Walk-In Class Class of of Service Service is not allowed allowed with defaul defaultt dynamic dynamic lock lock password password..


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A: Features at a Glance 01

02

Alarms Duration Alarm

161-Minute

Remote Alarm

164-Station-1-Minute

Cancel All Alarms

160

Auto Auto Call Call Back Back-O -On n Bus Busy y

2

Cancel Auto Call Back

102

Auto Auto Call Call Back Back-O -On n No No Rep Reply ly

Flash-2

Cancel Auto Call Back

102

Auto Auto Redi Redial al-L -Low ow Prio Priori rity ty

77

Cancel L.P Auto Redial

70

Auto Auto Redi Redial al-H -Hig igh h Pri Prior orit ity y

777

Cancel H.P Auto Redial

70

06

Barge-In

Station-33

07

Call Fo Follow Me Me

132-Station-User Password

Cancel Follow Me

130

Call Call Forw Forwar ardd-Al Alll Cal Calls ls

131-Station

Cancel Forward

130

Call Call Forw Forwar ardd-If If Bus Busy

134-Station

Cancel C.F.-If Busy

130

Call Call Forw Forwar ardd-If If No Repl Reply y

133-Station

Cancel C.F.-If No Reply

130

11

Call Hold

Flash

12

Call Park

Flash-7

Retrieve Parked Call

17

13

Call Pi Pick Up Up-Group

4

14

Call Call Pick Pick Up-S Up-Sel ele ectiv ctive e

12-Station

15

Call Sp Splitting

Flash-1

16

Call Transfer

Flash-Station

17

Conference

Flash-0

18

Continued Di Dialing

Flash-#-Code

19

Do No Not Di Disturb

131-Station

20

Dynamic Lock

03 04 05

08 09 10

21

Close Lock

140

Open Lock

141-User Password

Set Lock Level

142-User Password-Level

Set Auto-Shut Time

143-User Password-Minute

Change Password

144-Old User Password-New User Password

Exec Execut utiv ive/ e/Se Secr cret etar ary y


131-Station

87

22

Hot Line

153-Station

Hot Line Delay

154-Seconds

Hot Outward Dialing

151-Trunk

Hot Outward Dialing-With Number 152-Trunk-Number-# Hot Outward Dialing Delay

154-Seconds

Cancel Hot Line And HOD

150

23

Interrupt Re Request

Station-3

24

Last Nu Number Re Redial

7

25

Use Me Memory Di Dialing

8-Directory Index

26

Prog Progra ram m Pers Person onal al Memo Memory ry

18-Directory Index-Trunk- Number-#

28

Raid

Station-4

29

Sele Select ctiv ive e Tru Trunk nk Acc Acces ess s

6-Trunk Number

30

Trunk Re Reservation

112-Trunk

Cancel Trunk Reservation

112-0

31

Walkalk-In In Clas Class s Of Serv Servic ice e

111-Station-User Password

32

Enter SA mode

19-SA Password

33

Enter SE mode

19-SE Password

34

Exit SE/SA Mode

0 on Programming Tone

B: System Commands 01

Enter SE/SA Mode

19-SE Password

02

Set Set Day Day Mode Mode (Man (Manua uall Oper Operat atio ion) n)

151

03

Set Set Nig Night ht Mode Mode (Man (Manua uall Ope Opera rati tion on))

152

04

Sing Single le Ring Ring On Trunk runk Call Call Trans ransfe fer r

157-0

05

Doub Double le Ring Ring On Trun Trunk k Cal Calll Tra Trans nsfe fer r 157-1

06

Demo Demons nstr trat ate e Dial Dial Tone one

161-1

07

Demo Demons nstr trat ate e Ring Ring-B -Bac ack k Ton Tone e

161-2

08

Demo Demons nstr trat ate e Busy Busy Tone one

161-3

09

Demo Demons nstr trat ate e Erro Errorr Tone one

161-4

10

Demo Demons nstr trat ate e Con Confi firm rmat atio ion n Ton Tone e

161-5

11

Demo Demons nstr trat ate e Pro Progr gram ammi ming ng Tone one

161-6

12

Demo Demons nstr trat ate e War Warni ning ng Ton Tone e

161-9

13

Demonstr strate Mu Music

161-0

14

Load Loadin ing g Fac Facto tory ry Setu Setup p

18-SE Password

15

Restart Sy System

10

16

Abbr Abbre eviat viated ed Dial Dialin ing g

8-Directory Index-Trunk- Number-#

17

Exit SE/SA Mode

0

C: System Parameters

88

1

Feature Group

250-COS Group-Feature Index-Code

2

Pilot Group

251-Dept. Group-Station1…..Station8

3

Allowed List

252-Level-Location-Number-Flash

4

Denied List

253-Level-Location-Number-Flash

5

Set Set New New Prog Progra ram m Pass Passwo word rd

291-New SE Password

6

Set Ne New Ad Admin Pa Password

292-New SA Password

7

DOSA DOSA Inac Inacti tivi vity ty Time Timerr in Seco Second nds/ s/Mi Minu nute tes s

207-0/1


D: Station Parameters 01 Call Call Pick Pick-U -Up p Gro Group up

301-Station-Call Pick-Up Group

02 Call Call Priva Privacy cy For For Intr Intrusi usion/ on/CCW CCWT/ T/ DISA DISA

303-Station-Code-Code-Code

03 Stati tation on Grou Group p Hun Hunti ting ng

304-Station-Group

04 Floo Floorr Servi Service ce Sta Stati tion on Grou Group p

305-Station-Group

05 Virt Virtua uall Sta Stati tion on Pas Passw swor ord d

306-Station-New Password

06 Feat Featur ure e Acce Access ss Gro Group up

31-Station-Day Group-Night Group

07 Featur Feature e Access Access Grou Group p For All Stat Station ions s

31-*-Day Group-Night Group

08

32-Station-Day Level-Night Level

Toll oll Cont Contro roll

09 Toll Contro Controll For For All All Stat Station ions s

32-*-Day Level-Night Level

10 Trunk runk Acce Access ss For For Day Day

331-Station-Trunk-Trunk-… Trunk-#

11

331-*-Trunk-Trunk-… Trunk-#

Trunk Trunk Acce Access ss For For Day For All All Stat Station ions s

12 Trunk runk Acce Access ss For For Nig Night ht

332-Station-Trunk-Trunk-…. Trunk-#

13 Trunk Trunk Acce Access ss For For Night Night For For All Station tations s

332-*-Trunk-Trunk…...... Trunk-#

14 ACD ACD On/O On/Off ff For For Loca Locall Call Calls s

3331-Station-Day Time-Night Time

15 ACD On/O On/Off ff For For Local Local Call Calls-A s-All ll Stat Station ions s

3331-*-Day Time-Night Time

16 ACD ACD On/ On/Of Offf For For STD STD Cal Calls ls


17 ACD On/O On/Off ff For For STD STD CallsCalls-All All Sta Statio tions ns


18 ACD ACD On/O On/Off ff For For Inc Incom omin ing g Call Calls s


19 ACD On/Of On/Offf For Incom Incoming ing Calls Calls-Al -Alll Stati Stations ons


20

ACD On/Off On/Off For For Warning Warning Beeps Without Without Disconne Disconnection ction


21

ACD On/Off On/Off For For Warning Warning Beeps W/o Disconnec Disconnectiontion-All All Statio Stations ns 3334-*-Day Time-Night Time

22 Glob Global al Dir Dir-1 -1 Acce Access ss On/ On/Of Off f


23 Global Global Dir-1 Dir-1 Acce Accessss-All All Stati Stations ons


24 Glob Global al Dir Dir-2 -2 Acce Access ss On/ On/Of Off f


25 Global Global Dir-2 Dir-2 Acce Accessss-All All Stati Stations ons


26 Clea Clearr Dyna Dynami mic c Lock Lock Pas Passw swor ord d

341-Station

27 Clea Clearr Dyna Dynami mic c Lock Lock Set Setti ting ngs s

342-Station

28 Clea Clearr All All the the Feat Featur ures es

343-Station

29 DOSA DOSA Acce Access ss Off/ Off/On On

35-Station-0/1

30 Flas Flash h Tim Timer er For For Sta Stati tion on

36-Station-Count

31 Flash Flash Timer Timer For All Stati Stations ons

36-*-Count

32

37-Port No.-Flexible No.-#/Flash

Flex Flexib ible le Num Numbe ber r

E: Trunk Parameters 01

Enab Enable le/D /Dis isab able le And And Dia Diall Typ Type e

41-Trunk-Enable/Disable-Pulse/Tone

02

Enable Enable/Di /Disab sable, le, Dial Dial For For All Trunk Trunks s

41-*-Enable/Disable-Pulse/Tone

03

DISA On/Off

43-Trunk-Day Time-Night Time

04

DOSA On/Off

45-Trunk-Day Time-Night Time

05

Hunting Sc Scheme

46-Trunk-Day Hunting Scheme-Night Hunting Scheme

06

Hunt Huntin ing g Sche Scheme me For For All All Tru Trunk nks s

46-*-Day Hunting Scheme-Night Hunting Scheme

07

Dest Destin inat atio ions ns For For Day Day Mode Mode

47-Trunk-Stn1-Stn2-Stn3-Stn4-Stn5

08

Destin Destinati ations ons For Day Mode Mode For For All All Trun Trunks ks

47-*- Stn1-Stn2-Stn3-Stn4-Stn5 Stn1-Stn2-Stn3-Stn4-Stn5

09

Dest Destin inat atio ions ns For For Nig Night ht Mode Mode

48-Trunk- Stn1-Stn2-Stn3-Stn4-Stn5 Stn1-Stn2-Stn3-Stn4-Stn5

10

Destin Destinati ations ons For Night Night Mode Mode For All Trunk Trunks s

48-*- Stn1-Stn2-Stn3-Stn4-Stn5 Stn1-Stn2-Stn3-Stn4-Stn5

11

Trunk runk Acce Access ss Grou Group ps

40-Trunk- TAC 0 – TAC 5


89

12

Rout Routin ing g On Sta Stati tion on Or Or Oper Operat ator or

51-Trunk-Day Routing-Night Routing

13

ECF On On/Off

521-Trunk-Day Code - Night Code

14

ECF ECF Des Desti tina nati tion on Trunk runk

522-Trunk-Destination Trunk

15

ECF ECF Dest Destin inat atio ion n Num Numbe ber r

523-Trunk-Telephone Number-#

16

Clas Class s of of Ser Servi vice ce Dela Delay y Tim Timer er

531-Trunk-Seconds

17

Set Set PEC PEC coun countt for for a tru trunk nk

54-Trunk-PEC

18

Set Set PEC PEC coun countt for for all all the the trun trunks ks

54-*-PEC

90


Destination Station

:

The station where the trunk is programmed to land (generally referred as operator).

Executive

:

The key person in the organization.

Station

:

The port to which a telephone is connected.

Flash

: A code required to use various system features. This code can be dialed either by tapping the hook switch of the telephone momentarily or by pressing the ‘Flash ‘Flash’’ key of the telephone, if provided.

LED

:

Off-Hook

: A condition in which the handset of the telephone instrument is lifted from the cradle.

On-Hook

: A condition in which the handset of the telephone instrument rests on the cradle. (Idle condition of the phone).

PPM-4

:

Primary Protection Module (for 4 ports).

Program Mode

:

Programming Mode. The entire programming of the system can be done from this mode.

Pulse

: A waveform generated by making and breaking of loop current.

Pulse Dialing

: A type of signaling in which codes (digits) are dialed in pulses.

PSTN

:

Public Switch Telephone Network.

RTC

:

Real Time Clock. Date and time keeping circuit.

Secretary

:

The sub-ordinate to the executive in the organization.

Secretary Station

:

The station used by secretary. secretary. Station 22 is the secretary station for station 21 and likewise.

SWG

:

Standard Wire Gauge.

Tone

:

Different frequencies used for signaling.

Trunk

: An external trunk line coming from PSTN.

Light Emitting Diode.


91

92


A “Abbreviated Dialing” 11 “Alarm” 14 “Allowed and Denied Lists” “Answering Calls” 17 “Auto Call Back” 17 “Auto Redial” 18

15

B “Barge-In” 20 “Behind the PBX Applications” “Boss Ring” 22 “Busy Hunting Group” 22

21

C “Call Duration Control” 23 “Call Follow-Me” 26 “Call Forward” 26 Call Hold-Refer “Hold” Hold-Refer “Hold” 52 “Call Park” 28 “Call Pick Up” 29 “Call Progress Tones” 30 “Call Splitting” 32 Call Toggle-Refer “Call Toggle-Refer “Call Splitting” 32 “Call Transfer” 33 Calling a Station-Refer “Internal Station-Refer “Internal Call” 57 “Cancel Station Features” 35 CDC-Refer “Call CDC-Refer “Call Duration Control” 23 “Class Of Service (COS)” 36 “Conference” 39 Conference-Unsupervised-Refer “Conference” Conference-Unsupervised-Refer “Conference” Consultation Hold-Refer “Call Hold-Refer “Call Splitting” 32 “Continued Dialing” 39 “Conversation Recording” 40

39

D “Day and Night Modes” 40 Day Service-Refer “Day Service-Refer “Day and Night Modes” 40 “Default the Configuration” 41 Default Programming Password-Refer “System Password-Refer “System Security (Passwords)” “Demonstration of Tones” 41 “Department Call” 42 Dialing Ratio-Refer “T Ratio-Refer “Technical echnical Specifications” 72 Different types of Tones-Refer “Call Tones-Refer “Call Progress Tones” 30 Different types of Rings-Refer “Distinctive Rings-Refer “Distinctive Rings” 46 “Direct Inward Dialing (DID)” 43 “Direct Outward System Access (DOSA)” 44 Direct Trunk Access-Refer “Selective Access-Refer “Selective Trunk Access” 70 “Distinctive Rings” 46 “Do Not Disturb (DND)” 47 DND-Refer “Do DND-Refer “Do Not Disturb (DND)” 47


70

93

“Dynamic Lock”

47

E “External Call” 48 “External Call Forward (ECF)” 49 Enter Program Mode-Refer “Programming Mode-Refer “Programming the System” 64 “Executive/Secretary” 50 Exit Program mode-Refer “Programming mode-Refer “Programming the System” 64 F “Flash Timer” 50 Flashing on Trunk-Refer “Continued Trunk-Refer “Continued Dialing” “Flexible Numbers” 51

39

G Getting Started-Refer “Installation” Started-Refer “Installation” 54 Group Call-Refer “Department Call-Refer “Department Call” 42 H “Hold” 52 “Hotline” 52 Hot Outward Dialing (HOD)-Refer “Hotline” (HOD)-Refer “Hotline”

52

I Incoming Call Landing-Refer “Trunk Landing-Refer “Trunk Landing” 76 “Installation” 54 Intercom-Refer “Internal Intercom-Refer “Internal Call” 57 “Internal Call” 57 “Internal Call Restriction” 57 Internal Digit-Digit Timer-Refer “Station Timer-Refer “Station Parameters” “Interrupt Request” 58 “Introduction” 59

70

J K L “Last Number Redial”

61

M Making External Calls-Refer “External Calls-Refer “External Call” Memory Dialing-Refer “Abbreviated Dialing-Refer “Abbreviated Dialing” “Message Wait” 61 “Music on Hold” 61 N Night Service-Refer “Day Service-Refer “Day and Night Modes” O “Operator”

94

48 11

40

61


P Pilot Number-Refer “Department Number-Refer “Department Call” “Power Down Mode” 62 “Privacy” 63 “Private Trunk” 63 “Programming the System” 64 “Protecting the System” 65

42

Q R “Raid” 66 “Receiving Incoming Calls” 67 Redial-Refer “Last Redial-Refer “Last Number Redial” 61 “Remote Alarm” 67 “Remote Lock” 68 “Remote Programming” 69 “Restart the System” 69 Restricted Dialing-Refer “T Dialing-Refer “Toll oll Contro Control” l” 73 Ring Destinations-Refer “Trunk Destinations-Refer “Trunk Landing” 76 Rings-Refer “Distinctive Rings-Refer “Distinctive Rings” 46 S Secretary-Refer “Do Secretary-Refer “Do Not Disturb (DND)” 47 “Selective Trunk Access” 70 Speed Dialing-Refer “Abbreviated Dialing-Refer “Abbreviated Dialing” 11 Station Station Numbers-Refer “Flexible Numbers-Refer “Flexible Numbers” 51 “Station Parameters” 70 “System Security (Passwords)” 70 System Timings-Refer “Day Timings-Refer “Day and Night Modes” 40 T “Technical “T echnical Specifications” 72 “Toll “T oll Control Control”” 73 Toggle-Refer “Call Toggle-Refer “Call Splitting” 32 Tone-Refer “Call Progress Tones” 30 Tone Specifications-Refer “Call Specifications-Refer “Call Progress Tones” 30 “Troubleshooting” 74 “Trunk Access” 75 Trunk Answer from any station-Refer “Call station-Refer “Call Pick Up” 29 “Trunk Landing” 76 “Trunk Parameters” 78 “Trunk Reservation” 79 U “Universal Service Number” 80 Unsupervised Conference-Refer “Conference” Conference-Refer “Conference” “User Security (User Password)” 81 V “Virtual Stations” 82 “Voice Mail Integration”

39

83


95

W “Walk-In Class of Service”

85

X Y Z

96



97

MATRIX COMSEC PVT. LTD. Corporate Office: 394-GIDC, Makarpura, Vadodara Vadodara - 390010, India. Tel.:+91 265 2630555, Fax: +91 265 2636598 E-mail: [email protected] [email protected]

Factory: 39-GIDC, Waghodia - 391760, Dist. Vadodara, India. Tel.: +91 2668 262056/57

Technical Suppor t: Tel.: +91 2668 263172/73, Fax: +91 2668 262631 E-mail: [email protected] [email protected] www.MatrixComSec.com

0 1 0 2 y a M , 1 n o i s r e V

PROTON 206_308 V1 System Manual

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