Programmingmanual Matrix Epabx Matrix Epabx Team-Focus-Empire V7-USA System Manual

TEAM/FOCUS/EMPIRE Version-7 (USA) System Manual

June 2005

Matrix Telecom Pvt. Ltd.

Corporate Office:

394- GIDC, Makarpura, Vadodara-390 010, Gujarat, India. Phone: +91 265 2630555 Fax: 2636598 E-mail: [email protected] URL: www URL: www.MatrixT .MatrixTeleSol.com eleSol.com

Factory:

39- GIDC, Waghodia-391 760, Dist. Vadodara, Vadodara, Gujarat, India. Phone: +91 2668 263172/73 Fax: 262631 E-mail: [email protected]

Documentation Information This is a general documentation and it covers many models with different specifications. speci fications. A particular product may not support all the features and facilities described in the documentation. Matrix Telecom reserves the right to revise information in this publication for any reason without prior notice. Information in this documentation may change from time to time. Matrix Telecom makes no warranties with respect to this documentation and disclaims any implied warranties. While every precaution has been taken in preparation of this system manual, Matrix Telecom Telecom assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein. Matrix Telecom reserves the right without prior notice to make changes in design or components of the equipment as engineering and manufacturing may warrant. Neither Matrix Telecom nor its affiliates shall be liable to the pur chaser of this product or o r third parties for damages, losses, costs or expenses incurred by purchaser or third parties as a result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix Telecom’s operating and maintenance instructions. All rights reserved. No part of this system sy stem manual may be copied or reproduced in any form or by any means without the prior written consent of Matrix Telecom.

Contents Section 1: Introduction Welcome ................... ........................................ ........................................... ............................................ ........................................... ............................................. .............................................. ............................ ...... 9 Packing List ............................... ..................................................... ............................................. ............................................. ............................................... ............................................... .......................... .... 10 Introducing the System .................... ........................................... .............................................. .............................................. ............................................... ........................................... ................... 11 Configuring the System .................... ........................................... .............................................. .............................................. .............................................. .......................................... ................... 15 Protecting the System ..................... ............................................ .............................................. .............................................. ................................................ ............................................ ................... 17 Installing the System ..................... ............................................. ................................................ ................................................ ................................................ ........................................... ................... 19 Getting Started ...................... Started ............................................. .............................................. .............................................. ............................................. ............................................. ............................... ........ 21 Section 2: Features and Facilities Abbreviated Dialing Dialing .................... ......................................... .......................................... .......................................... .......................................... ........................................... ................................. ........... 27 Alarms ...................... ............................................ ............................................. ............................................. ............................................ .............................................. ............................................... ....................... 32 Allowed and and Denied Lists ..................... ............................................ .............................................. .............................................. .............................................. ...................................... ............... 36 Auto Call Back .................... Back ............................................ ............................................... .............................................. .............................................. ............................................ ................................ ........... 39 Auto Redial Redial ..................... ........................................... ............................................ ............................................. ............................................. ............................................... ........................................ ............... 41 Barge-I Bar ge-In n .................... .......................................... ............................................ ............................................ ............................................. ............................................... .............................................. ...................... 43 Behind the PBX PBX Applications Applications ........................ ............................................... ............................................... ................................................ ............................................. ............................ ....... 44 Boss Ring Ring .................... ........................................... .............................................. .............................................. .............................................. .............................................. .......................................... ................... 46 Busy Hunting Group ...................... ............................................. .............................................. .............................................. ............................................. ............................................. ....................... 47 Call Budget ..................... Budget ............................................ .............................................. .............................................. .............................................. ............................................. ..................................... ............... 48 Call Cost Calculation (CCC) .................... .......................................... ............................................ ............................................ ............................................... .................................... ........... 50 Call Duration Control ..................... Control ............................................. ................................................ ................................................ .............................................. ......................................... ................... 59 Call Follow-Me ..................... .......................................... .......................................... .......................................... .......................................... ............................................. ....................................... ............... 63 Call Forward ...................... Forward ............................................. .............................................. .............................................. .............................................. ............................................. ................................. ........... 64 Call Park .................... Park ........................................... .............................................. .............................................. .............................................. ............................................. ......................................... ................... 66 Call Pick Up ...................... ............................................. .............................................. .............................................. .............................................. .............................................. .................................. ........... 67 Call Progress Tones ..................... .......................................... ........................................... ........................................... ........................................... ................................................ .............................. .... 69 Call Splitting ..................... Splitting ............................................. ................................................ ................................................ ................................................ ............................................... ............................... ........ 72 Call Transfer ................... Transfer .......................................... ............................................. ............................................ ............................................ ............................................... ........................................ ............... 74 Cancel Extension Features ....................... .............................................. ............................................... ................................................ ................................................ ................................ ........ 76 Class Of Service (COS) ..................... ............................................ .............................................. .............................................. .............................................. .......................................... ................... 77 CLI Display .................... ......................................... ......................................... ......................................... .......................................... ............................................. ............................................... ....................... 80 Communication Ports ...................... .............................................. ............................................... ............................................... .............................................. ......................................... ................... 83 Computer Connectivity ...................... ............................................. .............................................. .............................................. ................................................ ........................................ ............... 85 Conference ..................... ............................................ .............................................. .............................................. .............................................. .............................................. ...................................... ............... 90 Configuration Reports .................... ........................................... .............................................. .............................................. ............................................. ............................................ ...................... 91 Continued Dialing .................... Dialing ......................................... ......................................... ......................................... .......................................... ............................................... ..................................... ........... 92 Conversation Recording ................... Recording ......................................... ............................................ ........................................... ............................................ .............................................. ....................... 93 Department Group ................... ......................................... ............................................. ............................................. ............................................ ............................................. ............................... ........ 94 Default the Configuration ....................... .............................................. .............................................. .............................................. ............................................... ................................... ........... 96 Direct Dir ect Inward Dialing (DID) .............. .............................. ................................ ................................ ................................ ............................... .............................................. ............................... 97 Direct Outward System Access (DOSA) ..................... .......................................... ........................................... ........................................... ......................................... .................... 100 Distinctive Rings Rings ................. ..................................... ........................................ ....................................... ....................................... ........................................... ............................................ ..................... 105 Door Lock .................... Lock ............................................ ................................................ ................................................ ................................................ ............................................. .................................. ............. 106

Dynamic Lock ...................... Lock .............................................. ................................................ ............................................... ............................................... ............................................... ........................... .... 109 Emergency Dialing Dialing .................. .................................... ..................................... ..................................... ..................................... ......................................... ............................................. ......................... 111 Emergency Detection and Reporting Reporting ........................ ................................................ ................................................ .............................................. ..................................... ............... 112 Extension Parameters .................... ........................................... .............................................. .............................................. .............................................. .......................................... ................... 113 External Call Forward (ECF) (ECF) ..................... ............................................ .............................................. ............................................... ............................................. ............................ ....... 116 External Music ...................... ............................................ ............................................ ............................................ ............................................. ............................................... ................................ ........ 120 Fax Homing ................... Homing ......................................... ............................................. ............................................. ............................................ .............................................. ....................................... ............... 121 Flash Timer Timer ..................... ............................................. ................................................ ................................................ ................................................ ............................................... ............................... ........ 123 Flexible Numbers ..................... ............................................ ............................................. ............................................ ............................................ ............................................... ............................. .... 124 Help Reports .................. ...................................... ....................................... ....................................... ........................................ .......................................... ............................................. ........................... .... 126 Hold Hol d .................... .......................................... ............................................ ............................................. ............................................. .............................................. .............................................. .......................... .... 127 Hotel Applications ................... ........................................ ......................................... ......................................... .......................................... ............................................. ................................... ........... 128 Hotline ................. ..................................... ....................................... ...................................... ...................................... ...................................... .......................................... .......................................... ................... 140 Interrupt Request ...................... Request ............................................. .............................................. .............................................. ............................................. ............................................ .......................... .... 142 Last Number Redial Redial ..................... ............................................ ............................................. ............................................ ............................................... ............................................... ...................... 143 Maturity ..................... ........................................... ............................................. ............................................. ............................................ .............................................. ........................................... ................... 144 Music on Hold Hold .................... ........................................... .............................................. .............................................. .............................................. ............................................... ................................ ........ 147 Operator .................... Operator ........................................ ......................................... ......................................... ........................................ ............................................ ............................................... ........................... .... 148 Operator Console .................... .......................................... ............................................ ............................................ ............................................. ................................................ ............................. .... 149 Paging (PAS) (PAS) .................... .......................................... ............................................ ............................................. ............................................. ............................................... ..................................... ............ 159 Port Number Identification ...................... ............................................. ............................................... ............................................... ............................................... ............................... ....... 162 Power Down Mode ..................... ............................................ ............................................. ............................................ ............................................ ............................................... ........................... 163 Printer Port ...................... Port ............................................. .............................................. .............................................. .............................................. ............................................. ................................. ........... 164 Privacy ..................... ........................................... .............................................. .............................................. .............................................. .............................................. .......................................... ................... 165 Programming Programm ing the System ...................... ............................................ ............................................ ............................................ .............................................. ....................................... ............... 166 Programming Programm ing Using a Computer ................... Computer .......................................... ............................................. ............................................ .............................................. ............................ .... 169 Programming Program ming Wizard izard ................... ....................................... ....................................... ....................................... ........................................ ............................................ ................................... ........... 171 Raid Rai d ..................... ........................................... .............................................. .............................................. .............................................. .............................................. .............................................. ......................... 178 Real Time Time Clock ...................... Clock ............................................. .............................................. .............................................. ............................................... .............................................. .......................... .... 179 Relay Port Port .................... ........................................... .............................................. .............................................. .............................................. ............................................. ...................................... ................ 180 Remote Display Units ..................... ............................................ .............................................. .............................................. ............................................. .......................................... .................... 185 Remote Programming Programming ...................... ............................................ ............................................ ............................................ .............................................. ............................................ .................... 186 Restart the System ...................... ............................................. .............................................. .............................................. ............................................... .............................................. ...................... 187 Selective Trunk Access ..................... ............................................. ............................................... ............................................... ................................................ ....................................... ............... 188 Station Message Detail Recor Recording ding (SMDR) ................ ................................ ................................ ................................ ................................ .................................... .................... 189 System Parameters ..................... ............................................ ............................................. ............................................ .............................................. ............................................... ......................... 199 System Security (Passwords) ................... ......................................... ............................................. ............................................. .............................................. ................................... ........... 204 System Timers ...................... ............................................. .............................................. .............................................. .............................................. ............................................. .............................. ........ 205 Time Table .................... ........................................... .............................................. .............................................. .............................................. ............................................. ...................................... ................ 208 Toll Control Control ...................... ............................................. .............................................. .............................................. .............................................. ............................................. .................................. ............ 210 Trunk Access Acces s ...................... ............................................. .............................................. .............................................. .............................................. ............................................... ................................ ........ 212 Trunk Landing .................... .......................................... ............................................ ........................................... ........................................... ............................................... .................................... ........... 214 Trunk Parameters ....................... .............................................. .............................................. .............................................. ............................................. ............................................. ......................... 216 Trunk Reservation Rese rvation ...................... ............................................. .............................................. .............................................. .............................................. .............................................. ......................... 219 User Security (User Password) ...................... ............................................. ............................................. ............................................ ............................................... ............................. .... 220 Virtual Extensions ...................... .............................................. ................................................ ................................................ ................................................ ............................................ .................... 221

Voice Help ................... ........................................ ......................................... ......................................... .......................................... ............................................ .............................................. ......................... .. 223 Voice Mail Integration ...................... ............................................. .............................................. .............................................. .............................................. ........................................ ................. 224 Voice Messages Mes sages ................... ....................................... ........................................ ......................................... ......................................... ............................................. .......................................... ................. 227 Walk-In Class of Service ....................... ................................................ .................................................. .................................................. .............................................. .............................. ......... 234 Section 3: Appendices Appendices Appendix A: Features Features at a Glance ........................ ................................................ ................................................ ............................................... ........................................ ................. 237 Appendix B: System Commands ....................... ............................................... ................................................ ................................................ ............................................. ..................... 238 Appendix C: System Parameters ....................... .............................................. .............................................. .............................................. ............................................ ....................... .. 240 Appendix D: Extension Parameters ....................... .............................................. .............................................. .............................................. ......................................... .................. 241 Appendix E: Trunk Parameters ...................... .............................................. ................................................ ................................................ ............................................. ....................... .. 242 Appendix F: Technical Specifications ........................ ................................................. ................................................. .............................................. ................................... ............. 243 Appendix G: Tr Troubleshooting oubleshooting ........................ ................................................ ................................................ ............................................... .............................................. ......................... .. 245 Glossary ..................... Glossary ............................................ .............................................. .............................................. .............................................. .............................................. ........................................ ................. 246 Index .................... ........................................... ............................................. ............................................ ............................................ .............................................. ............................................... ......................... .. 247 Notes and Programming Register .................... ........................................... .............................................. .............................................. .............................................. ....................... 252

Section 1: Intr Introduction oduction

Team/Focus/Empire

Matrix

Welcome Thanks for purchasing a Matrix product. We want you to get the maximum performance from our product. If you run into technical difficulties, we are here to help. But please consult this system manual first. If you still can’t find the answer, gather all the information or questions that apply to your problem and, with the product close to you, call your dealer. Matrix dealers are trained and ready to give you the support you need to get the most from your Matrix product. In fact, most problems reported are minor and can be easily solved over the phone. In addition, technical consultation is available from Matrix engineers every business day. We are always ready to give advice on application requirements or specific information on installation and operation of our products. Please note that the words ‘Extension’ , ‘Extension ‘Extension line’ ‘ User’ are used synonymously. synonymously. The system manual is divided in following sections: Section 1: Introduction Section 2: Features and Facilities Section 3: Appendices We suggest the first time users to read this system manual in the following sequence.

• Section 1 • Section 2 (in the below given hierarchy) • Flexible Numbers • Distinctive Rings • Selective Trunk Access • Call Pick Up • Call Transfer • Last Number Redial • Abbreviated Dialing • Call Splitting • Hold • Power Down Mode • Default the Configuration • Programming the System • Programming Wizard We have provided a couple of pages titled ‘ Notes’ Notes’ and and ‘ Programming Register Register ’. ’. The user can use ‘Notes’ for making note note of customer’s customer’s requirement requirement and ‘Programming ‘Programming Register’ for registering registering the programming programming changes datewise. These could be used for future reference.

Version-7 (USA) System Manual

9

Team/Focus/Empire

Matrix

Packing List The table given below shows the standard sales package for Team, Focus and Empire. In case c ase of short supply, please plea se con contact tact the sou source rce from wher wheree you have pur purchas chased ed the syst system em imme immediat diately ely.. Pa ckin ck in g L i st Te a m Item It em Team- 20 8 S ystem M anua l Use r's G uid e Q uick S tart M o unting Temp la te S crew M 8 /3 5 S crew Grip T. P. G. W arranty C ard S e t S up po rt C a rd Telep ho ne M essage P ad M a trix Lo go S mall

Qty. Qt y. 1 1 1 2 1 2 2 1

1 1 1 5

Focus Item Ite m F o cus- 4 1 6 S yste m M anual User's Guid e Q uick S ta rt M ounting Temp late S crew Grip S crew M 3/4 Screw M 8/35 PPM- 4 T. P . G. W arra nty C ard S et S up po rt C ard Telep ho ne M essage P ad M atrix Lo go S mall

Qty. Qt y. 1 1 1 2 1 4 2 2

1 1 1 1 1 5

Empire Item Ite m Emp ire- 42 8 S yste m M anual User's G uid e Q uick S ta rt M ounting Te mp late PPM- 4 S crew Grip Screw M 8/35 S crew M 3 /4 Emp ire M DF T. P. G. W arra nty C ard S et S up po rt C a rd Telep ho ne M essage P ad M atrix Lo go S mall

Qty. Qt y. 1 1 1 2 1 2 6 2

4 1 1 1 1 1 10

Team/Focus/Empire C D - 1 No. (Team/Focus/Empire System Manual, Team/Focus/Empire Quick Start, Team/Focus/Empire User's Guide, DSS-45 User's Guide

The EL and EXT. EXT. cards are packaged separately if i f purchased.

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Team/Focus/Empire

Matrix

Introducing the System Matrix offers four different models named Team-208S, Team-208P, Team-208P, Focus-416 and a nd Empire-428. All these products use a common software architecture. The Team-208 The Team-208S/P Team-208S/P is a 20 ports PBX system with maximum 8 trunk ports and maximum 20 extension ports. It can be config configured ured in any range from 0x20 to 8x12. The basic confi configurati guration on offere offered d by Matri Matrix x is 208. The Team-2 eam-208S/P 08S/P is a wall mountable, expandable model with separate power supply. supply. (The Linear Power Supply (LPS) or the Switched Mode Power Supply (SMPS) with battery charging circuit).

The Team-208S Team-208S offers all the basic features of the Matrix PBX whereas the Team-208P offers all the basic features plus hihi-tech tech feat features ures..

The Focus-416 The Focus-416 is a 40 ports PBX system with maximum 16 trunk ports and maximum 40 extension ports. p orts. It can be configured in any range from 0x40 to 16x24. The basic configuration offered by Matrix is 416. The Focus-416 is a wall mountable, expandable model with separate power supply. (The Linear Power Supply or the Switched Mode Power Supply with battery charging circuit).


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Matrix

Team/Focus/Empire

The Empire-428 The Empire-428 is a 96 ports PBX system with maximum 16 trunk ports por ts and 90 extension ports. It can ca n be configured in any range from 0x96 to 16x80. The basic configuration offered by Matrix is 428. The Empire-428 is a tabletop, expandable model mode l with separate MDF and separate separa te power supply. (The Linear Power Supply or the Switched Mode Power Supply with battery charging circuit)

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Team/Focus/Empire

Matrix

Features of Version 7: • All the the models models work on 90V 90V to 260V AC AC Power Power supply supply.. • All the the models models support support both both tone and and pulse pulse dialing. dialing. • All the models models support support On-site On-site programming programming as well well as remote remote programming. programming. • All the models are compatible compatible with with any type of telephone instrume instrument. nt. • All the the standard standard models models suppor supportt basic featur features es like: like: • Ala larm rm • Auto Call Call Back Back • Bar Barge-i ge-in n • Inte Internal rnal Dialing Dialing • Hold/T Hold/Toggle oggle • Cal Calll Follow-Me Follow-Me • Cal Calll Forward Forward • Ca Call ll Park Park • Call Pick Up • Call Trans Transfer fer • Clas Classs of Service Service • Distincti Distinctive ve ringing • Do Not Not Disturb Disturb • Executiv Executive-Secre e-Secretary tary (Hotline) (Hotline) • Fle Flexibl xiblee Numbers • Ho Hott line line • Hunt Hunting ing schemes schemes • Interrupt Request • Last Number Redial • Musi Musicc on hold hold • On site progra programmin mming g • Power Down extensions • Program Programmable mable Feature Feature Access • Pulse and DTMF dialing

• The standar standard d models models supports supports advanced advanced features features like: like: • Abbreviate Abbreviated d Dialing • Auto Redi Redial al • Auto Shut Shut dynamic dynamic Lock • Bos Bosss Ring Ring • Call Duration Control • Cal Calll Privacy Privacy • Con Confer ferenc encee • Cont Continue inued d Dial Dialing ing • Dep Departm artment ent Group Group • DID • DO DOSA SA • External Call Forwarding Forwarding • Program Programmable mable Timers Timers • Program Programmable mable Trunk Trunk Access • Ra Raid id • Rem Remote ote Alarm Alarm • Selective Tr Trunk unk Access • SM SMDR DR


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Team/Focus/Empire

Matrix

• Toll Control Control • Tr Trunk unk Groups Groups • Walk-in Class Class of Service • Voice Mail Integration Integration • All the Premium models support support basic basic features features plus hi-tech hi-tech features features like: like: • Alar Alarm m - Daily Daily • Alar Alarm m - Time Time • Automati Automaticc Day/Night Day/Night Modes • Call Budg Budget et • Call Progress Tone Tone Detection • Computer Connecti Connectivity vity • Configura Configuration tion Report • CLI Dis Display play • External Music Interface • Fax Hom Homing ing • Help Repo Reports rts • Operator Console Interface • Port Number Number Identification Identification • PAS Interface Interface • Pri Printer nter Port Port • Relay Port (Inteleswitc (Inteleswitch/Door h/Door Lock) • Remote Display Units • SM SMDR DR • Voice Help Help • Voice Module Applications Applications Please note: • Fast Programming command ‘*’ does not work in Team-208S model.

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Configuring the System The Team/Focus/Empire Team/Focus/Empire are versatile versa tile products from Matrix that can ca n be effectively used in small, medium and large organizations. The number and the type of ports required is decided by the customer and the basic configuration can be expande expanded d to meet the require requirements. ments. The Team-208 The Team-208S/P Team-208S/P is a multi-card system and houses three types of cards viz. viz . 1. CP CPU U Card Card This card controls and co-ordinates all the activities of the entire system. All the configuration and the programming information is stored on this card. It controls all the ports. The Micro Controller, Real Time Time Clock, LED’s, LED’s, one Tone Tone Generator(400Hz), Voice Voice Modules, Fax Detection Circuit, DTMF transreceivers are all housed in this card. In addition to the above Team-208P Team-208P also supports the following interfaces. • Co Comm mmuni unicat cation ion Po Port rt-1 -1 • Pr Prin inte terr Po Port rt-1 -1 • Ex Exter ternal nal Mus Music ic Port Port-1 -1 • Pa Pagi ging ng Po Port rt-1 -1 • Re Rela lay y Por Portt-1 1 The functions and the significance of each of these interfaces are explained explain ed in respective topics of this system manual. 2. EL Card Card The EL card are available in two varieties viz. • EL card card wi with th 12 12 KHz/1 KHz/16 6 KHz KHz • EL car card d withou withoutt 12 KHz KHz/16 /16 KHz

Each variety has two types of cards: • The EL-104 EL-104 card card (1 trunk trunk port and and 4 extension extension ports) ports) • The EL-203 EL-203 card card (2 trunk trunk ports ports and 3 extension extension ports) ports) 3. Ext. Card • The Ext. Ext. card has 5 extension extension ports and it’s it’s named as EXT-005 EXT-005 card. • The EL and Ext. Ext. cards are optional. optional. These are are purchased to fullfil fullfil the customers customers configuration configuration requirement. For example a customer requires a PBX system with configuration 2x13. 2x13 . To To fulfill this requirement the customer needs to purchase a Team-208S or Team-208P Team-208P and an EXT-005 card. The customer can insert the EXT-005 card in the third location. (The lower card is on the right hand side) The Focus-416 The Focus-416 is a multi-card system and houses three types of cards viz. 1. CPU Car Card d This card controls and co-ordinates all the activities of the entire system. All the configuration and the programming information informa tion is stored on o n this card. It controls c ontrols all the ports. The Micro Controller, Contr oller, Real Time Time Clock, LED’s, Tone Generator(400 Hz), Voice Modules, Fax Detection Circuit, DTMF transreceivers and Music circuit, etc. are all housed in this card. This card also supports following interfaces. • Co Comm mmuni unicat cation ion Po Port rt-1 -1 • Pr Prin inte terr Po Port rt-1 -1 • Ex Exter ternal nal Mus Music ic Port Port-1 -1 • Pa Pagi ging ng Po Port rt-1 -1 • Re Rela lay y Por Portt-1 1

The functions and the significance of each of these interfaces are explained explain ed in respective topics of this system manual.


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Team/Focus/Empire

Matrix 2. EL Ca Card rd The EL card are available in two varieties viz. • EL card card wi with th 12 12 KHz/ KHz/16 16 KHz KHz • EL card wit without hout 12 KHz/ KHz/16 16 KHz KHz

Each variety has two types of cards: • The EL-104 EL-104 card card (1 trunk trunk port and 4 extens extension ion ports) ports) • The EL-20 EL-203 3 card (2 trunk trunk ports ports and 3 extensi extension on ports) ports) 3. Ext. Card • The Ext. card has 5 extension ports and it’ it’ss named as EXT-005 EXT-005 card • The EL and Ext. Ext. cards are optional. These These are purchased purchased to fullfil the the customers configuration configuration requirement. requirement. The Empire-428 The Empire-428 is a multi-card system and houses four types of cards viz. 1. Mast Master er Card Card This card controls and co-ordinates all the activities of the entire system. All the configuration and the programming information infor mation is stored on this card. It controls c ontrols all the ports. The Micro Controller, Cont roller, Real Time Time Clock, LED’s, are housed in this card. This card also supports following interfaces. • Co Comm mmun unica icatio tion n PortPort-1 1 • Pr Prin inte terr Po Port rt-1 -1 • Re Rela lay y Por Portt-1 1 2. Tone Card This card houses a Microcontroller, Tone Generator (400Hz), Voice Modules, Fax Detection Circuit, DTMF transreceivers and a Music circuit. This card also supports following interfaces. • Ext Extern ernal al Musi Musicc Port Port-1 -1 • Pag agin ing g Por Portt-1 1 3. EL Car Card d The EL card are available in two varieties viz. • EL card card wi with th 12 12 KHz/ KHz/16 16 KHz KHz • EL card wit without hout 12 KHz/ KHz/16 16 KHz KHz The EL Card supports two trunk ports and 6 extension ports and hence is called EL-206 card. This card houses a microcontroller and LEDs alongwith the trunk and extension ports. 4. EXT Car Card d • The EL and Ext. Ext. cards are optional. optional. These are are purchased to fullfil fullfil the customers customers configuration configuration requirement. The EXT card supports 8 extension extension ports and hence is called EXT-008 card. The The EXT-008 card houses these ports,, a swit ports switch ch and a micr microcontr ocontroller oller..

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Protecting the System The system does not work in isolation with the environment. It is connected to the environment in following follo wing ways: • Powe Powerr is fed to the the system system for functi functioning oning of of the system system.. • Being the system, trunk trunk lines and extension lines are also connected to the system. system. • The system should be protected protected from static charges that could find find their way way through the the system components. If the system is protected from these interfaces, 100% satisfactory and trouble free performance of the system is guaranteed. Protecting the System from heavy voltages from the Mains: The system is designed to work with input voltages vo ltages ranging between 90-265V AC, 47-53 Hz (if SMPS with battery charger is used and at 230V ±5%, 50/60 Hz). It is recommended to protect the system from abrupt changes chan ges in the input voltage, using spike/surge protectors. Protecting the System from heavy voltages on the trunk lines and the overhead extensions: The system can get damaged if heavy voltages enter the system from trunk lines or from overhead extensions. These heavy voltages could be due to: • Heavy voltage voltage line falling falling on the CO line or on the overhead overhead extensions extensions cable • Th Thun unde derb rbol olts ts • Short Short-circu -circuit it of trunk lines or overhead overhead extension cables cables with electric electric cables. It is necessary necessary to protect. The The system from these voltages. The protection can be in the form of some protection devices like GDTs, MOVs, MOVs, Fuses, etc. Matrix provides a protection device for the four ports called PPM-4. It is recommended to connect this device to each trunk line and overhead extension. These protection devices are inbuilt for each trunk in the system.

These devices work satisfactorily only if they are properly earthed. It is recommended that the system is provided with a separate telecom earth. Telecom earth is a dedicated earth only for the system. The advantage of having a dedicated earth is that there is no risk of back voltage. There are chances that tha t if the earth is not perfect, instead of providing provi ding prote protection ction to the system system,, it may damag damagee the syste system. m. Pleas Pleasee note that Matri Matrix x suppli supplies es one numbe numberr PPMPPM-4 4 with Focus system and two number PPM-4 with Empire system free of cost. For our customers using Team system it is recommended that they purchase a PPM-4 and installed the same. Protecting the System from static charges: While installing the system or servicing the system, care must be taken to provide a path to the static charges. It is advisable for the system engineer to touch an unenergised grounded object before touching the system before installation or maintenance. Protecting the system from heavy voltage on the communication cable: The system provides a communication port to which a computer can be connected. It is recommended re commended to run the cable connecting both the devices through the conduit carrying telephone cables or through a separate conduit. By fluke if an electrical wire carrying heavy voltage shorts with this cable, heavy voltages can damage the communication port. Protecting the system from heavy voltage on the External music port: The external music port of the system should be protected from: • Heavy voltages voltages on the cable connecting connecting the system system and the external external music source source due to shorting shorting with any electrical wire.


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• An audio signal, signal, which is is not as per per the specifications, specifications, is fed fed to this port. Please refer ‘External External Music’ for specifications. Protecting the system from heavy voltages on the PAS port: The PAS port of the system should be protected from: • Heavy voltages voltages on the cable connecting connecting the system system and the amplifier/spea amplifier/speaker ker due to shorting shorting with any electrical wire. • Fa Faul ulty ty Amp Ampli lifi fier er Protecting the system from heavy voltage on the Relay Port: The Relay port of the system should be protected from: • Heavy voltages voltages on the cable connecting connecting system and the equipment equipment / Doorlock Doorlock / Contactor connected connected to it. • Faul Faulty ty or overrated overrated contac contactor tor / equipment equipment / Doorloc Doorlock. k. Protecting the system from insects: • Clos Closee the cabling cabling holes holes in the enclos enclosure ure after after wiring. wiring. • Cover the ventilation slots in the enclosure enclosure by a thin net. But please please ensure that the the air flow is not obstructed.

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Installing the System Important Safety Instructions • Neve Neverr do telephone telephone wiring wiring during during a lighte lightening ning storm storm.. • Avoid using telephone telephone other than a cordless cordless type during an an electric storm. storm. There may may be a remote risk of electric shock from lightening. • Never use a telephone telephone to report report gas leaks leaks if it is is near to gas leak. • Do not touch non-insulat non-insulated ed telephone wires or terminals terminals before before disconnecting disconnecting at the network interface. interface. • Do not install this this product near water water, for example near near a bathtub, washing washing bowl, kitchen kitchen sink, laundry tub, tub, swimming pool etc. • Slots on enclosure enclosure are for proper proper ventilation. ventilation. They will will protect the system system from over-heating. over-heating. Never Never cover the slots. • Never place this this product product on heated place or any other other equipment. equipment. • Never push objects objects of any kind inside this this product. This may short-circui short-circuitt various parts. parts. • Operate these these products only with with 230 VAC VAC +/-10%, +/-10%, 50 Hz supply and if you you are not sure about supply supply voltage, contact authorized dealer. It is advisable to give power through a good quality Constant Voltage Transformer (CVT). • This product product is equipped equipped with a plug plug having a third third (ground) (ground) pin, which which fits only into a grounding-type grounding-type outlet. This is a safety feature. If you are unable to insert the plug into the outlet, ask an electrician to replace the obsolete outlet. Do not defeat the purpose of the grounding type plug. • Unplug this product from electric wall wall outlet in following cases cases and contact contact authorized authorized service personnel. personnel. • Liquid spills spills on to the product. product. • Product exposed exposed to rain or water. water. • Product does not operate normally normally by following operating operating instructions. instructions. • Pro Product duct drop dropped ped from heig height. ht. • Product exhibits exhibits unusual change in performance. performance. • Do not open the system system in power-on power-on condition. condition. This may damage damage the system. system. Warranty Warranty does not not cover such damages. • The system provides primary protectio protection n module (PPM-4 (PPM-4)) for protection protection on CO trunks and and overhead overhead extensions. Each extension line uses a fuse, GDT and MOV for protection. • It is advisable to to connect a dedicated dedicated telecom earth earth to the terminal terminal marked ‘ETH’ ‘ETH’ on the MDF. MDF. If not installed, heavy voltage on CO trunks/ overhead extensions can damage the product and warranty does not cover such damages. Site Selection • The system should should always always be installed installed at a place equidistant from all the extension extension lines. This reduces reduces the cabling cost and also makes cabling network less complicated. • The system system should preferably preferably be installed at 3.5 feet feet height (approx.) in airy, airy, dust free free and moisture moisture free place. An installation at this height makes preventive or curative maintenance task easy. • It is advisable advisable that the system system should be be installed away away from any any source of electromagne electromagnetic tic noise such such as any radio equipment, heavy transformers, faulty electric chokes of tube lights, any device having a faulty coil etc. This will reduce any problem arising due to electromagnetic effect. Cabling • Decide different different places places at which you you want to give give the extensions extensions the shortest shortest possible cabling route route to that location. • Always ensure ensure that you you have separate separate cable conduits conduits for both electrical electrical and telephone telephone cables. cables. • The wires in the the MDF should be inserted inserted only after after removing the insulation insulation properly properly (1.0cm approx.). approx.). Please do not double the cable before inserting in the MDF. Select a good quality telephone cable (with 0.5mm conductor diameter) for internal cabling. • For all over-head over-head cabling, cabling, good quality quality drop wire must must be used. In case case you have any problem problem please take take


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help of an expert wireman. • Avoid long length length cables and at at the same time time keep number of of joints to a minimum minimum i.e. i.e. strike a balance balance between the two. This will help you to find out a cable fault fau lt easily. • Single core cable cable is preferred instead of multi-core multi-core cable. Power Supply • The Matrix PBX operates on 230V +/-5%, 50/60 Hz or 90-260V, 90-260V, 47-53 Hz AC supply. supply. Arrange for a separate power point and switch, close to the system. Power Supply for the system must be separate from other heavy electrical loads like Air-conditioners, Air-c onditioners, Heaters, Welding machines, Electrical motors, etc. • If the supply supply is not stable, stable, use of a good good CVT is recommended. recommended. Earth (Ground) Proper earth is vital for safety of the personnel and the system. Good electrical earth prevents electric shock to the personnel. Two separate earth paths are recommended. Electrical Earth : The regular earth provided with the electrical wiring. This prevents electric shock to the person per sonnel nel.. voltag es due to thunderbolt, Telecom Earth : A separate earth to be provided to guard the system against heavy voltages damage due to heavy voltage power line failing on the overhead telephone lines. Telephones • The system system is capable capable of working working with with all standard standard telephones: telephones: Rotary phone, phone, Pulse-tone Pulse-tone switch able push-button phone, pho ne, Feature phone and Cordless phone. • It is not necessary necessary to buy all all new phones. You may also hook hook up your existing existing old telephones. telephones. • Please note note that few features features like DID, DID, DOSA will will not work with telephone telephones, s, which do not support support tone dialing. Trunk lines • General Generally ly,, CO provides two types of signaling signaling in analog technology: technology: Pulse dialing and Tone Tone dialing. Hence, you have to program the system to dial the codes either in pulse mode or tone mode depending on the type of signaling used for the trunk line you use. Remember you can dial in pulse mode on a tone type trunk line Take care to connect the trunk tru nk lines to the system through Primary Protect but vice versa is not possible . Take Protection ion Module (PPM-4). Be sure to earth the PPM-4 . (Green wire is provided for this purpose) Installation • Unpack the box. box. Get satisfied satisfied with the contents contents and the condition condition of all the the parts. In case of short short supply or damaged parts, please contact the source from where you purchased the system immediately. • Don Don’t ’t pow power er the the syst system em.. • Check the voltage voltage at the power power point from where the supply supply is to be accessed. accessed. It should should be as specified. specified. It is desirable to use a good quality power-conditioning device such as CVT. CVT. • Ea Earth rth the the syste system m proper properly ly.. • Connec Connectt all the extension extension line and trunk cables cables on the MDF of the system. system. Please Please note that the system system provides push type connec connectors tors on the MDF for exten extension sion line and trunk wires wires.. Remo Remove ve about 1cm of the insul insulation ation for proper connecti connections ons of the field wires to the MDF connector connectors. s. • Tag each wire pair with respective respective extension line line or trunk number. number. (Different colour colour tags for trunk and extension extension line can be used for better identification) • Connect power power cord of the system to the power power supply. supply. Ensure proper contacts. contacts.

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Getting Started After strictly following the safety instruction and installing the system as instructed (please refer ‘Installing the System’), System’ ), the system is now no w ready to be switched ON. To To check the correctness of installation, configuration and connection it is advisable to test the basic features like Making a call (Both Internal and External), Receiving Receiving a Call before befo re proce proceedin eding g with the prog programm ramming ing of the syst system em as per requ requirem irement. ent. Switching ON the system • Switch on the system. The system will take about 3-4 seconds seconds to reset. reset. Observe Observe thereset cycle on the front panel of the syste system. m. Reset Cycle (Team) • At power ON all the LEDs on the front panel glow in sequence (Power-Test-Night-Buffer-L1 to L4 for Team Team and Power-Test-Night-Buffer-L1 to L8 for Focus) then all the LEDs go OFF. OFF. Then after the LED marked ‘Power’ glows and remains continuously ON. The LED marked ‘TEST’ starts blinking after 1-3 seconds (1 second ON, 1 second sec ond OFF). The rest of o f the LEDs are OFF. • The system system gives dial dial tone on all extension extension lines. lines. Reset Cycle (Focus) • At power ON all the LEDs on the front panel glow in sequence (Power-Test-Night-Buffer-L1 to L4 for Team Team and Power-Test-Night-Buffer-L1 to L8 for Focus) then all the LEDs go OFF. OFF. Then after the LED marked ‘Power’ glows and remains continuously ON. The LED marked ‘TEST’ starts blinking after 1-3 seconds (1 second ON, 1 second sec ond OFF). The rest of o f the LEDs are OFF. • The system system gives dial dial tone on all extension extension lines. lines. Reset Cycle (Empire) • At power ON all the LEDs of the master master card glow in sequence followed followed by the LEDs on the tone card followed by the LEDs on the EL cards . Then all the LEDs go OFF. OFF. After 500 milliseconds all the LEDs glow at once and remain ON for another an other 500 milliseconds. The system syste m beeps. All the LEDs now go OFF. The LED marked ‘Power’ glows and remains continuously ON. The LED marked ‘TEST’ (on the Master Card) starts blinking after 1-3 seconds (1 second ON, 1 second OFF). • The system system gives dial dial tone tone on all extension lines.

The array of LEDs and their behavior during the th e normal condition for Team/Focus/Empire is as given below: The Team The Team has 8 LEDs. Le d La be l L1 L2 L3 L4 Night Night Buffer

Test P o we r

N or ormal B e ha havio ur This LED is O N when Trunk 1 is in use This LED is O N when Trunk 2 is in use This LED is O N when Trunk 3 is in use This LED is O N when Trunk 4 is in use This This LED is ON when the the system is is used in Night Night Mode This LED star startts bli blinkin king when when 650 cal calls are are stor stored ed in the buff buffer. It glows glows conti c ontinu nuousl ously y ON when the the buf b ufffer is ful fulll (850 calls). This LED bli blinks during norm ormal functioni oning This LED glows when Team is p owered .


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The dialing pattern and the ringing pattern can be observed on the LEDs L1 to L4. The Focus The Focus has 12 LEDs. Le d Labe l L1 L2 L3 L4 L5 L6 L7 L8 Ni N ight ght Buf Buffer

Test P o we r

N or ormal B e ha hav io io ur ur This LED is O N when Trunk 1 is in use This LED is O N when Trunk 2 is in use This LED is O N when Trunk 3 is in use This LED is O N when Trunk 4 is in use This LED is O N when Trunk 5 is in use This LED is O N when Trunk 6 is in use This LED is O N when Trunk 7 is in use This LED is O N when Trunk 8 is in use This This LED is ON when the system is is used in Night Night Mode Mod e Thiis L Th LED ED star startts b bllinkin king when when 650 call calls ar are sto store red d in in the the bu buffer. er. It It glows continuously ON when the buffer is full (850 calls). This LED bli blinks dur during normal functioning This LED glows when F o cus is po po wered.

The Empire The Empire has 21 LED’s in all. Le d Labe l L1 - L1 L1 6 Ni N ight ght Buffer

Test (Master C ard) Test (Tone (Tone Card) P o we r

N ormal B e hav io ur This LED is O N when the co rrespo nding Trunk is in use This This LED is ON when the the system is is in used in Nigh Nightt Mode Mo de This LED starts blinkin king when 650 650 calls are stored in the buf buffer. It glows continuously ON when the buffer is full (850 calls). Thi This LED blinks blinks during during norm normal al fun functi ctioni oning ng Thi This LED LED bli blinks duri during testi testing of Tone Tone card card This LED glo ws when Emp ire is po wered.

Testing the Installation. • In the Power ON mode the system is ready for for use with predefined predefined values for variables like extension’s extension’s flexible numbers, timers and other programmable parameters. • It is required required to check the functioning functioning of the system system by testing testing all the extension lines and the trunk. • Test all extension extension lines lines for dial dial tone, ring ring back tone, tone, speech speech and ring one by one. one. • Test functioning functioning of the trunk by dialing outside outside number from from one of the extension lines lines and checking the trunk trunk tones and speech. Ring on the trunk can be tested by asking your friend to dial your number. How to make an Internal Call? • Li Lift ft th thee han hands dset et.. • Dial the desired desired extension’ extension’ss flexible flexible number number.. • The called called extension rings. You You get a Ring Ring Back Tone. • Speech is established established when the the called called party lifts the handset. handset. Important Points: • Hands free free Operation Operation is also possible possible if a speakerpho speakerphone ne is used. used. • The extension extension lines having having access to to internal call will only be able to make Internal Internal Calls. Calls.

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How to make External Call? • Li Lift ft the the han hands dset et.. • Di Dial al tru trunk nk acce access ss code code.. • Dia Diall the external external Telep Telephone hone Numbe Numberr. Important Point: • The extension lines lines having access to trunk trunk and higher Toll Toll control will will only be able to make External External Calls. Answering Calls When a call is placed to your extension ,if ,if the caller is an internal caller then your extension rings as Trin....Trin............Trin.....Trin.............. Trin....T rin............Trin.....Trin.............. This is called double ring. r ing. If the caller is i s an external caller, cal ler, the extension on which the trunk call lands rings as Trin............... Trin................. Trin............. Trin.................... ....... This is single ring. These two types of rings differentiate an internal caller from an external caller. caller. Programming the System Many a times it happens that the default settings do not meet our requirements and there is need to program the system. Programming is possible only from SE/SA mode. For more details Please refer ‘Programming ‘Programming the System’. System’. Steps for Programing: It is advisable to program the system syste m in following hierarchy. One may skip undesirable steps.

1. Flex Flexible ible Number Numberss 2. Class of Service Service(COS) (COS) 3. Allowe Allowed d and Denied Denied Lists Lists 4. Toll Control Control 5. Trunk Acce Access ss 6. Trun Trunk k Paramete Parameters rs 7. Tr Trunk unk Land Landing ing 8. System Security(P Security(Passwords) asswords) Relevant Topics: 1. Flexible Numbers 2. Interrupt Request 3. Raid 4. Auto Call Back 5. Barge-In 6. Call Forward 7. Distinctive Rings 8. Toll Control Cont rol 9. Trunk Access

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Section 2: Features and Facilities

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Abbreviated Dialing What’s this?

• Frequently Frequently called numbers numbers can be stored in the system. system. These These numbers can be dialed dialed using specific specific codes. This is called Abbreviated dialing. It is also known as Memory Dialing. • This helps helps save time while while dialing dialing frequently frequently used numbers. numbers. • An abbreviated abbreviated number is dialed dialed through through its directory index. The Matrix PBX offers two types of Abbreviated Dialing: Personal Abbreviated Dialing and Global Abbreviated Dialing. • Each user is is allocated allocated memory space space called personal personal memory memory to store store 10 numbers numbers of his own choice. choice. This is called Personal Abbreviated Dialing. These numbers are dialed out using access codes 600-609. • Besides personal personal memory memory, 90 numbers can be stored stored in a common memory memory space called Global Global Memory Memory. These numbers are dialed out using access codes 610-699. This is called Global Abbreviated Memory. Personal Abbreviated Dialing • The numbers numbers stored stored in the personal personal memory memory of a user are are dialed out. • Each user can can store up to 10 numbers numbers of his choice choice in his personal personal memory memory.. • User can change change these numbers numbers anytime anytime from his his extension extension without consulting consulting the the System Administrator or the System Engineer. • The location location codes for Personal Personal Abbreviated Abbreviated Dialing Dialing are 00-09. 00-09. Hence, the access codes codes are 600 to 609. • Personal Abbreviat Abbreviated ed Dialing Dialing is allowed to all the users. users. • The system checks checks Trunk Trunk Access Access for daytime/night daytime/night time and Toll Toll Control allowed allowed list and and denied list before dialing the Personal Abbreviated Abbrevia ted number. Hence for Personal Abbreviated Dialing, Trunk Access for daytime/nighttime, Toll Control allowed list and Toll Control denied list should be programmed properly. properly.


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Matrix How to program Personal Abbreviated Dialing? 1 2

Lift the ha ndse t. Dia l 18-Directory Index-Trunk-Number-#.

Dia l tone Confirmation tone

In the above command Directory Index is from 00 to 09. Trunk Tru nk is 1-4, 6-8 or 0. (Please note that trunk 5 and trunk 9 cannot be used. However, these can be programmed in group 9 and 5 and then be used.) Number is the telephone teleph one number, maximum of 16 digits which is to be abbreviated. ab breviated. How to use Personal Abbreviated Abbreviated Dialing? 1 Lift the ha ndse t. Dial tone 2 Dial 6-Directory Index. Number Number dialed dialed out.

Directory Index is from 00 to 09 Example: To program telephone number 316/529-6128 (Where 316 is the area code, 529 is the city code and 6128 is the number) at the directory index 00, on trunk 1, dial 18-00-1-3165296128 Once this location is programmed with the number, dial 600 to call the number. Please note that the personal memory directory directory cannot be printed or downloaded. downloaded. Global Abbreviated Dialing • The numbers numbers stored stored in the global memory memory of the system system are dialed dialed out. • Global directory directory can be programmed programmed either by the System System Administrator Administrator or the System Engineer Engineer.. • The global global direc directory tory is is common common for all all the users. users. • Maximum 90 numbers numbers can be stored stored in the global directory directory.. Location codes codes for global directory directory are from 10 to 99. Hence, the access codes for global abbreviated dialing are 610 to 699. • Global Directory Directory is divided divided into two parts i.e. i.e. Global Directory Directory part 1 and and Global Directory Directory part 2. • A user can dial these these numbers irrespective irrespective of his Toll Toll Control. Control. However, However, these numbers numbers can be dialed only if the user is allowed this feature from Class of Service and is given Trunk Access. • Telephone numbers numbers of fire, police, police, branch branch offices or such such other places can can be stored in global directory directory part 1 and its access be given to all al l the users so that any user can access this th is facility. • Long distance distance numbers can can be stored in in global directory directory part 2 and its access access be given to selected selected users. users. • In case of long long distance numbers, numbers, complete complete numbers numbers with preceding preceding codes codes should be entered. entered.

3168288650

3168281234 9182345855

9182348954

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How to program? Step 1: Program a telephone number in the Global Directory. Step 2: Assign Global Directory Part I to an extension. Step 3: Assign Global Directory Part II to an extension. Step 4: Take a printout of Global Directory using the command 116. Step 1 Use following command to program a telephone number nu mber in Global Directory: 8-Directory Index-T Index-Trunk-Number-#/Flas runk-Number-#/Flash h Where, Directory Index from 10 to 54 is for Global Directory Part I Directory Index from 55 to 99 is for Global Directory Part II Trunk is 1-4, 6-8 or 0. Please note that trunk 5 and trunk 9 cannot be used. However, However, these can be programmed in group 9 and 5 and then be used. Number Num ber is the tel telepho ephone ne num number ber (ma (maxim ximum um 16 digi digits) ts) Step 2 Use following command to allow/deny global directory part I on a extension: 335-Extension-Day Time-Night Time Where, Extension is the flexible number assigned to the extension. Day Day T Tim imee Meanin Meaning g

0 1

Deny eny Global Direc rectory Par Part I Allow Global Direct ectory Par Part I

Night Night Tim Timee Meanin Meaning g

0 1

De ny ny Global Directory Part I Allow Gl Global Directo ctory Par Part I

Use following command to enable/disable the access of global directory part I to all extensions: 335-*-Day Time-Night Time Step 3 Use following command to enable/disable the access of global directory part II to all extensions: 336-Extension-Day Time-Night Time Where, Extension is the flexible number assigned to the extension. Day Day Tim Time Meanin Meaning g

0 1

Deny eny Global Direct recto ory Par Part II Allow Global Direct ectory Par Part II

Night Night Tim Timee Meanin Meaning g

0 1

Deny eny Global Dir Direct ectory Par Part II Allow Gl Global Directo ctory Par Part II II

Use following command to enable/disable the access of global directory part II to all extensions: 336-*-Day Time-Night Time Example: Store number ‘316/828-8650’ in location 10 and number ‘918/234-5855’ in location lo cation 55 of the global directory. Give access of global directory I in day time and global directory II in night time to extension 23.


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To store number numb er Dial 8-10-0-3168288650 Dial 8-55-0-9182345855 To enable daytime/nighttime access Dial 335-23-1-0 Dial 336-23-0-1 How to use Global Abbreviated Dialing? 1 2

Lift the ha ndset. Dial tone Dial 6-Directory Index. Number Number dialed dialed out.

Directory Index is from 10 to 99. If the programming is done has per the above then the n to dialed 316/828-8650 the th e user should dialed 610. Step 4 Use following command to download/print global directory: 116 Timer of Relevance: numb er on the trunk. This timer is Pause Timer-Time for which the system waits before dialing the stored telephone number required because in old central office, you get dial tone after approximately 2-3 seconds. Now if the system dials the telephone number immediately immediately then it may happen first two or three digits do not get dialed on the central office trunk and possibly we may get connected to some wrong number. To To avoid this pause is introduced before dialing. Command : 215-Timer Range: 0-9 seconds. Default : 3 seconds Important Points: • Memory dialing dialing may not work efficiently efficiently in old central office office if pause pause timer is reduced to 1 second. • You will have to dial *6-location *6-location code to use memory dialing dialing if any of the extension starts starts with digit ‘6 ’. • By default, default, all extensions have access access to both both the global global directories. directories. • Global memory memory will will not work work on those extensions where trunk trunk access is not given. Relevant Topics: 1. Class of Service (COS) 2. Trunk Parameters 3. Trunk Access 4. Toll Control Con trol

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Matrix GLOBAL DIRECTORY AS ON 06-10-04(Wed) AT 15:00

-------------------------------------------------------------------------------LOCATION TRK NUMBER LOCATION TRK NUMBER -------------------------------------------------------------------------------10 55 11 56 12 57 13 58 14 59 15 60 16 61 17 62 18 63 19 64 20 65 21 66 22 67 23 68 24 69 25 70 26 71 27 72 28 73 29 74 30 75 31 76 32 77 33 78 34 79 35 80 36 81 37 82 38 83 39 84 40 85 41 86 42 87 43 88 44 89 45 90 46 91 47 92 48 93 49 94 50 95 51 96 52 97 53 98 54 99 -------------------------------------------------------------------------------MATRIX TEAM Ver: 7R9 (US)

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Alarms What’s this? The Matrix PBX offers four different types of alarms. 1. Dur Duratio ation n Alarm Alarm 2. TimeAla Alarm rm 3. Dai Daily ly Alar Alarm m 4. Rem Remote ote Alar Alarm m Duration Alarm • The Matrix Matrix PBX PBX can remind remind an extension user user after some specific specific time. • On expiry expiry of the set set time, time, the telephon telephonee starts starts ringing. ringing. • When the extension extension user user lifts the the handset, handset, he gets music music or voice message message (if (if recorded.) recorded.) How to use it? 1 Lift the handset. 2 Dial 161-Minutes. 3 Repl eplace ace th the han hand dset. et.

Dial tone Confirmation tone

Minutes can be from 00 to 99. Example: Dial 161-09 to set a reminder after 9 minutes. Important Points: • Only one reminder reminder can be set at a time time on one extension. extension. The last set set alarm supersedes supersedes all the the previous timings. • All extensions extensions can set duration duration alarm alarm for same same duration duration simultaneously simultaneously.. • If voice message message is enabled enabled and two or more extension extension set alarm alarm for the same same time then the extension extension that that lifts the handset first will get voice message whereas others will get music. • You can set time alarm, duration duration alarm, alarm, and daily alarm simultaneous simultaneously ly on the same extension. extension. • The timer timer can be set set only in minute minutess and the format format is is ‘MM’. ‘MM’. • If the extension extension is engaged at the time of alarm then the extension gets gets alarm when when the extension becomes free. • Rin Ring g cadence cadence is is same same as that that of Boss Boss Ring. Ring. Time Alarm • You can ask the Matrix PBX to remind you at some specific time. time. At the set time, your telephone starts ringing. • When you lift lift the handset handset,, you get music music or voice voice message message if recorde recorded. d. How to use it? 1 Lift the handset. Dial tone 2 Dial 162-Hour-Minute. Confirmation tone 3 Repl eplace ace th the han hand dset. et. Example : Dial 162-1630 to set a reminder remi nder at 4.30 4.3 0 P.M. P.M.

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Important Points: • Only one one time alarm alarm can can be set at a time time on one extensi extension. on. • All extension extensionss can set time time alarm for for same time time simultaneous simultaneously ly.. • If voice message message is enabled enabled and two or more extension extension set set alarm for the same same time then the extensio extension n that lifts the handset first will get voice vo ice message whereas others will get music. • You can set time alarm, alarm, duration duration alarm, and daily daily alarm simultaneousl simultaneously y on same extension. extension. • The timer timer has has 24-hour 24-hour format format i.e. i.e. 4.30 4.30 p.m. is is 1630 hrs. hrs. • If the extension extension is engaged engaged at the time of alarm then the extension gets alarm when it becomes free. • Rin Ring g cadence cadence is same same as as that of of Boss Boss Ring. Ring. • Avail vailable able only in Premi Premium um model model Daily Alarm • You can ask the Matrix Matrix PBX PBX to remind remind you everyday everyday at some some specific specific time. • At the the set time, time, your your teleph telephone one starts starts ring ringing. ing. • When you lift lift the handset, handset, you get music music or voice voice message message (if recorded). recorded). How to use it? 1 2 3

Lift the handset. Dial tone Dial 163-Hour-Minute. Confirmation tone Rep Replace ace th the han hand dset. set.

Example: Dial 163-1230 to set a daily reminder for break at 12.30 P.M. P.M. Important Points: • Only one time time alarm can be set at a time time on one extension. extension. The The last set alarm alarm supersedes supersedes all the previous previous timings. • All extension extensionss can set time time alarm for for same time time simultaneous simultaneously ly.. • If voice message message is enabled enabled and two or more extension extension set set alarm for the same same time then the extensio extension n that lifts the handset first will get voice vo ice message whereas others will get music. • You can set time alarm, alarm, duration duration alarm, and daily daily alarm simultaneousl simultaneously y on same extension. extension. • The timer timer has has 24-hour 24-hour format format i.e. i.e. 12.30 12.30 p.m. p.m. is 1230 hrs. hrs. • If the extension extension is engaged at the time of alarm then the the extension gets alarm when the extension becomes free. • Avail vailable able only in Premi Premium um model. model. Remote Alarm What’s this? • You can ask the Matrix Matrix PBX to wake up up the guest in your hotel hotel at a time desired by your your guest. • At the set set time, the the telephone telephone of your your guest guest starts starts ringing. ringing. • When he lifts lifts the handset, handset, he gets gets music music or voice message message (if (if recorded). recorded). • If the guest does not answer the call for time = Alarm Alarm ring timer timer 1 then both both the guest’s guest’s extension and your extension (you should be an operator extension ) starts ringing for time = Alarm ring timer 2. How to use it? 1 Lift the ha ndse t. 2 Dia l 164-Extension-1-Minutes (1 is is for duration duration alarm). 3 Dia l 164-Extension-2-Hours-Minutes (2 is for for ti time alarm alarm). ). 4 Dia l 164-Extension-3-Hours-Minutes (3 is for for dai dailly alarm alarm). ). 5 Keep Keep the the han hand dset on hook.


Dia l tone Confirmati Confirmation on tone tone Conf Confiirmat rmatiion to tone Conf Confiirmati rmation on tone tone

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Example: To set a daily wake up alarm al arm at 5.30 am on station 23 2 3 from station 26, dial di al165-23-3-0530 from station 26. • To cancel remote alarm for any extension, Dial 164-Extension-0. 164-Extensi on-0. (Extension (Extensi on refers to the extension on which remote alarm was earlier set. Important Points: • Only one time time alarm/duration alarm/duration alarm/daily alarm/daily alarm can be set at a time time on one extension. extension. The last last set alarm supersedes all the previous timings. • You can set time alarm, alarm, duration duration alarm and daily daily alarm simultaneous simultaneously ly on same extension extension from any extension. • If voice message message is enabled enabled and two or more extension extension set alarm alarm for the same same time then the extension extension that that lifts the handset first will get voice message whereas others will get music. • This feature feature can be used in hotels by recepti receptionists onists to wake wake up their their guests. guests. • The return return alarm ring will will go to the operator operator and not on the extension extension from from where the alarm alarm is set. • Ring cadence cadence of this this alarm alarm ring is is same as as that of boss ring. • To cancel remote remote alarm for any extension, extension, Dial 164-Extension-0. 164-Extension-0. (Extension refers refers to the extension extension on which remote alarm was earlier set. • Avail vailable able only in Premi Premium um model model Cancel the Alarms You can ask the PBX to cancel the alarm. alar m. • Dialing 160 from from the extension extension will cancel all the the alarms set on that extension extension i.e. suppose suppose time alarm, alarm, duration alarm and daily alarm all are set on extension 23 and if you dial 160 from the extension, all the alarms will be cancelled. • Suppose you set set duration alarm/time alarm/time alarm/dail alarm/daily y alarm on extension extension 23 from from extension 26. 26. This alarm alarm can be canc cancelle elled d from exte extensio nsion n 23 only only.. How to use it? 1 2 3

Lift the the han hand dset on whi which the the alarm alarm is set. set. Dial 160. Repl eplace ace the hand andset set.

Dial Dial ton tone Confirmation tone

Example: To cancel the alarms set se t on station 26, dial 160 from station 26. To cancel remote alarm set on station s tation 26 from station 23, dial dia l164-26-0 from station 23. How to program? Alarm is a programmable feature. Please refer class refer class of service(COS) for details on how to permit Alarm and Remote Alarm to an extension user. Timers of Relevance: Alarm Ring Timer 1-Time for which the extension rings on which the alarm is set. Command: 217-13-Timer Range: 01 to 99 seconds Default: 90 seconds

-Time me for which the extension on which the alarm is set and the operator extension both, rings Alarm Ring Timer 2-Ti simultaneously. Command: 217-14-Timer Range: 01 to 99 seconds Default: 60 seconds 34


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Important Points: • All extension users users can set duration alarm/time alarm/time alarm/daily alarm alarm for same same duration/time simultaneously simultaneously.. • If the extension extension is engaged engaged at the time of alarm then the extension gets alarm when it becomes free. • Ring cadence cadence of an alarm alarm is same as as that of Boss Boss Ring. Ring. • If voice message message is enabled enabled and two or more extension extension set set alarm for the same same time then the extensio extension n that lifts the handset first will get voice vo ice message whereas others will get music. • You can set time alarm, alarm, duration alarm alarm and daily alarm simultaneou simultaneously sly on the same extension. extension. • If the alarm ring ring is not answered answered by the extension extension before expiring expiring of Alarm ring timer 1, the extension and and the operator both ring for Alarm ring timer 2. • Time alarm alarm and Daily Daily alarm alarm are availabl availablee only in Premium Premium model. model. Relevant Topics: 1. Class of Service(COS) 2. Voice Messages Me ssages

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Allowed and Denied Lists What’s this? Allowed and Denied lists is a group of number strings. The Matrix PBX uses these lists to support three different features viz. Toll Control, Dynamic Lock and Call Budget.

A llo w e d List A nd D e ni nie e d List

To ll C o nt ntr rol

C a ll Budget

D yn a m ic Lock

Association of Allowed and Denied Lists with wi th Toll Toll Control: When the number is dialed from an extension, the system compares the dialed number string with the number strings in allowed and denied lists. Association of Allowed and Denied Lists with Dynamic Lock: If the user locks the extension and thereafter dials a number from his extension, the system compares the dialed number string with the number strings in allowed and denied lists for the locked status. Association of Allowed and Denied Lists with Call Budget: If the Call Budget of the extension exhausts and there after the extension dials a number the system compares the dialed number string with the number string in the Allowed and Denied Lists for the Call Budget exhausted status. How it works? • Maximum 10 allowed-deni allowed-denied ed lists lists (levels) (levels) can can be formed. • Each level level accommodates accommodates 12 allowed allowed strings strings and 12 denied strings. • Each numbe numberr string string can have have maximu maximum m of 16 digits. digits. • Number string string can be a complete telephone telephone number, number, area code or few initial initial digits of a telephone telephone number. number. • An allowed-denied allowed-denied list list (a level) should be assigned assigned to each each extension depending upon upon the requirement. requirement.

A table as shown below bel ow is formed within the th e system memory.

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Matrix

A llo we d String Lo occ 1 , L o c2 c2 … … .L .L o occ * , L o c# c#

D e nie d String Lo occ 1 , L o c2 c2 … … .L .L o occ * , L o c# c#

Num0 Num0,, Num1 Num1….Nu ….Num1 m10, 0, Num1 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10, 0, Num1 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10, 0, Num1 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10, 0, Num1 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10, 0, Num1 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10, 0, Num1 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10, 0, Num1 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10, 0, Num1 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10, 0, Num1 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10, 0, Num1 Num11

Num0 Num0,, Num1 Num1….Nu ….Num1 m10 0, Num11 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10 0, Num11 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10 0, Num11 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10 0, Num11 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10 0, Num11 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10 0, Num11 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10 0, Num11 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10 0, Num11 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10 0, Num11 Num11 Num0 Num0,, Num1 Num1….Nu ….Num1 m10 0, Num11 Num11

By default, the Allowed and Denied strings are are as shown below:

Le ve l Allowe d String

0 1 2 3 4 5 6 7 8 9

B, B, B, B, B, B, B, B, B, B, B, B B, B, B, B, B, B, B, B, B, B, B, B B, B, B, B, B, B, B, B, B, B, B, B B, B, B, B, B, B, B, B, B, B, B, B B, B, B, B, B, B, B, B, B, B, B, B B, B, B, B, B, B, B, B, B, B, B, B B, B, B, B, B, B, B, B, B, B, B, B B, B, B, B, B, B, B, B, B, B, B, B B, B, B, B, B, B, B, B, B, B, B, B B, B, B, B, B, B, B, B, B, B, B, B

De nie d String

1, 2, 2, 3, 3, 4, 4, 5, 5, 6, 6, 7, 7, 8, 8, 9, 9, 0, 0, *, *, # B, B, B, B, B, B, B, B, B, B, *, # B, B, B, B, B, B, B, B, B, B, *, # B, B, B, B, B, B, B, B, B, B, *, # B, B, B, B, B, B, B, B, B, B, *, # 1, 2, 2, 3, 3, 4, 4, 5, 5, 6, 6, 7, 7, 8, 8, 9, 9, 0, 0, *, *, # 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, *, # 1, 2, 2, 3, 3, 4, 4, 5, 5, 6, 6, 7, 7, 8, 8, 9, 9, 0, 0, *, *, # 1, 2, 2, 3, 3, 4, 4, 5, 5, 6, 6, 7, 7, 8, 8, 9, 9, 0, 0, *, *, # 1, 2, 2, 3, 3, 4, 4, 5, 5, 6, 6, 7, 7, 8, 8, 9, 9, 0, 0, *, *, #

How to program? Step 1: Take a pen and a paper and decide which number strings are to be programmed as allowed strings and the denied strings. Step 2: Program the allowed strings using command 252. Step 3: Program the denied strings using command 253. Step 1 Take a pen and a paper. Make the allowed and denied strings accordingly. Step 2 Use following command to program an allowed string: 252-Level-Location-Number-Flash Where Level is from 0 to 9 Location is from 0 to 9, *, #. Number is a complete complet e telephone number, nu mber, truncated telephone number or an area ar ea code. Step 3 Use following command to program a denied string: 253-Level-Location-Number-Flash Where Level is from 0 to 9 Location is from 0 to 9, *, #.


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Number is a comple Number complete te telepho telephone ne number number,, trunca truncated ted teleph telephone one number or an area code. Default allowed strings and denied strings are shown in the table Example 1: Program following as allowed strings 1. 316/ 316/828828-8650 8650 2. 918/ 918/234234-5855 5855 Solution: To program these two allowed strings s trings in location 0 and 1 at level 3. 252-3-0-3168288650-Flash 252-3-1-9182345855-Flash Example 2: Program following as denied string: 1. 316/ 316/529529-6128 6128 Solution: To program the denied string at location 0 of level 3. 253-3-0-3165296128-Flash Important Point: • Allowed strings strings and Denied strings strings cannot be programmed programmed remotely remotely.. Relevant Topics: 1. Toll Control Con trol 2. Dynamic Lock 3. Call Budget

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Auto Call Back What’s this? The Matrix PBX offers two types of o f Auto Call Back viz. Auto Call Back-On Back -On Busy and Auto Call Back-On Back- On No Reply. Reply. Auto Call Back-On Busy • Extension user need not keep dialing busy busy extension extension repeatedly repeatedly.. • Exten Extension sion user can can request request Auto Call Call Back by dialing dialing ‘2’ if he receives receives a busy busy tone. • When the requested requested extension becomes becomes free it rings. Simultaneous Simultaneously ly,, extension that that requested Auto Call Call Back also starts ringing. • Whosoever answers answers first first gets ring-back ring-back tone, tone, whereas the other end end keeps ringing. ringing. • Once the ring is answered, answered, ring-back tone tone stops and speech is established. established. • Auto Call Call Back Back can also also be request requested ed on busy busy trunk. trunk. To Set ACB-On Busy 1 Dial Numbe r. 2 Dial 2.

Busy tone Confirmation tone

If Auto Call Back ring is not answered within 30 seconds, it stops and Auto Call Back request gets cleared. This is called Auto Call Back Ring Timer and is programmable. To Cancel ACB-On Busy 1 Lift the ha ndse t. Dial tone 2 Dial 102. Confirmation tone Example: Extension 23 is busy. To enable Auto Call Back, dial 2 during busy tone. If you have wrongly dialed 23 and want to cancel Auto Call Back request, dial 102 to cancel it. Auto Call Back-On No Reply • Extension user need not keep trying “no-reply” “no-reply” extension repeatedly repeatedly.. • Exte Extensio nsion n user user can set set ACB-N ACB-No o Reply Reply • When the extension extension user for whom whom ACB request request was made made returns to to his desk and picks picks up the handset the the extension that requested ACB rings. • Both the extensions extensions come in in speech when the the extension that that requested requested ACB answers answers the call. To Set ACB-on ACB -on No reply 1 Dial Numbe r. Ring Bac k Tone 2 Dial Flash-2. Confirmation tone To Cancel Auto Call Back 1 2

Lift the ha ndse t. Dial 102.


How to program? Auto Call Back is a programmable feature. Please refer class refer class of service(COS) for details on how to permit Auto Call Back to a user. us er.


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Timer of Relevance: Auto Call Back Ring Timer-Time for which the extension on which the ACB is set rings. Command: 217-10-Timer Range: 01 to 99 seconds Default: 45 seconds

The significance of auto back ring timer is same for ACB-On Busy and ACB-on No Reply. Reply. Important Points: • Only one one ACB-On ACB-On Busy Busy request request is entert entertained ained at at a time. time. • Only one one ACB-On ACB-On No Reply request request is entertain entertained ed at a time. • The last last ACB ACB request request supers supersedes edes all all other other previous previous ACB ACB requ requests ests.. • ACB-O ACB-On n Busy and ACB-O ACB-On n No Reply Reply can be used simultaneously simultaneously.. • If more than one one extension make make ACB request request for the same same extension extension then the request request of extension extension coming coming first in the hardware loop is entertained. • For e.g. suppose extension 21, 22, 23 have hardware ports 1, 2, 3. If extension 22 is busy and extension 21 and extension 23 request for ACB then irrespective of the priority of the requests made, extension 21 will be entertained first. It holds true for the other extensions also. Relevant Topic: 1. Class Of Service (COS)

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Auto Redial What’s this? • Many times when when we make a call, we find that the called called party is busy. busy. Hence we have have to try the same number repeatedly to contact him. This is very frustrating frustra ting and time-consuming. Auto Redial rescues us from this sheer wastage of time. The system gives ring to the extension user that requested Auto Redial, when the call goes through. • The system offers offers two types of Auto Redial - Low priority priority Auto Redial and High priority priority Auto Redial. • Generall Generally y the system should should be programmed programmed in such such a manner that that in low priority priority type the number number of trials made by the system is less (count) and the time gap between two trials (timer) is more whereas in high prio priority rity type the numbe numberr of trial trialss is more more and and the the time gap betwee between n two tria trials ls is less less.. This This enable enabless us to give Auto Redial facility to senior officials as well as staff persons. How to use it? 1

Lift the handset.

Dial tone

2 3 4 5

Grab a trunk. Dial number. Disconnect. Lift the handset. Dial 77 (for Low priority Auto Redial). or Dial 777 (for High priority Auto Redial).

Trunk dial tone Busy tone

6


Example: Dialed number 316/529-6128 316/529-6 128 is busy. To To enable Auto Redial, disconnect disconn ect and dial77 or 777 . To Cancel Auto A uto Redial 1 2

Lift the ha ndse t. 70 . Dial 70.


Example: Dialed number 316/529-6128 was busy. Auto Redial is requested. Meanwhile the same number calls. Now to cancel Auto Redial request, dial 70. How to program? Auto Redial is a programmable feature. Please refer class refer class of service(COS) for details on how to permit Auto Redial to a user. Timers of Relevance: Auto Redial RBT Wait Timer-Time for which the Matrix PBX waits to sense RBT from the PSTN after dialing the requested number. Command: 2142-Timer Range: 01 to 99 seconds Default: 30 seconds


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Low priority Auto Redial Timer and Count-Duration and the number of times the system shall try the requested number. Command: 2143-Timer-Count Range: Ti Timer mer : 01 to to 99 seco seconds nds Count : 01 to 99 Defa De faul ult: t: Ti Timer mer : 40 seconds seconds Count : 01 High priority Auto Redial Timer and Count -Duration and the number of times the system shall try the requested number. Command: 2144-Timer-Count Range: Ti Timer mer : 01 to to 99 seco seconds nds Count : 01 to 99 Defa De faul ult: t: Ti Timer mer : 30 seconds seconds Count : 01 Important Points: • Only one number number can be be requested requested for Auto Redial Redial at a time time from one extension. extension. • All extensions extensions can attempt attempt Auto Auto Redial Redial simultaneousl simultaneously y. • If the system system detects busy tone it releases the the trunk and redials redials the number after after some time. time. • If the system does does not detect ring back back tone for time time = Auto Redial RBT RBT wait timer timer,, it releases releases the trunk and tries after some time. • If the system detects detects ring back back tone, it gives ring ring on your extension. extension. When you lift lift the handset, you you get connected with the desired party. • The system uses uses the same trunk type type you used to make a call. call. If you dialed dialed the number using using trunk access code 5, the system takes one of the free trunks from this group for Auto Redial. If you tried out the number on a selected trunk, the system uses that particular trunk only. • Auto Redial Redial will suspend suspend if there is any activity activity (ringing or dialing) dialing) on your extension. extension. It resumes resumes as soon as your extension becomes free. • Aut Auto o Redial Redial does does not work work in follow following ing cases: cases: • If the trunk lines lines do not support support standard standard tones. (Freq (Frequency uency and and timings timings are are critical critical for auto redial redial to work) work).. • Trun runk k conditi condition on is poor poor and and various various tone toness cannot cannot be detec detected ted prop properly erly.. • Cal Called led party party lift liftss within within 3 seconds seconds afte afterr the ring star starts ts on his phone phone.. • Behi Behind nd the Matrix Matrix PBX appli applicatio cations ns where where Matrix Matrix trunks trunks are are connecte connected d to extensio extension n lines of some some other PBX which do not support standard tones. • On canceling canceling Auto Redial Redial the request made made by your extension extension will only only be cleared whereas, whereas, the request request made by other extension would be entertained. • Requests made by other other extensions extensions would be entertained. entertained. P arameters Report to know the number of times Auto Redial has been executed by the • Please refer the System Parameters system. Relevant Topic: 1. Class of Service(COS)

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Barge-In What’s this? • When your message message is urgent urgent and you cannot wait for the called called person to become become free, free, you can land land in his conversation after intimating him. • While landing, landing, you you get music and and the called called person person gets beeps. • Duri During ng the beeps beeps,, the calle called d person person can dial ‘Flash-1’ to answer your call. In this case the third party is put on hold and gets music and hence cannot listen to your conversation. • If the the called called pers person on does does not not dial dial ‘Flash-1’ then speech is automatically established after time = Barge-In timer. • Replace your handset handset once your talk is over. over. This will will automatically automatically restore his speech speech with the held-up held-up party. party. How to use it? 1 Lift the ha ndset. 2 Dia l numbe r.

Dia l tone Busy tone

3

33 . Dia l 33.

4

The system conn c onnec ects ts you to the destination destination after 5 seconds. Start talking after the music stops.

Music. The destination gets beeps.

Example: Extension 23 is busy. To give a very urgent message to him, dial 33 on busy tone. How to program? Barge-In is a programmable feature. Please refer class refer class of service(COS) for details on how to permit Barge-In to a user. Timer of Relevance: Barge-In timer-Time after which the speech is established. Command: 217-12-Timer Range: 01 to 99 seconds Default: 05 seconds Important Points: • BargeBarge-In In works even when when the destination destination is talking talking on the the trunk line. line. • Bar Barge-I ge-In n can work work only if the the destinati destination on is in speech. speech. • BargeBarge-In In can also be done by keeping keeping one party in hold. hold. Suppose Suppose a trunk call is to be transferred transferred to a busy busy extension then you can keep the caller on hold and Barge-In the destination to inform him about his call. This is most advantageous feature for the operator . • However However,, Barge-In Barge-In will not work work when the destination destination is in in three-party three-party mode or in dialing dialing state or in ringing state. • It will also not work work if any extension is having call privacy privacy from Barge-In Barge-In.. • It is not possibl possiblee to Barge-In Barge-In the the operator operator console console.. Relevant Topic: 1. Class of Service(COS)

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Behind the PBX Applications What’s this? Many times, small and medium range PBX systems are connected behind some bigger PBX systems. Such applications are used mainly to expand the existing capacity of the big PBX already in use. Extensions coming from the big PBX are used as trunks of the small PBX. There could also be some PSTN trunks coming directly on the smaller PBX. Such configurations are known as ‘Behind the Matrix PBX Applications’.

In such situations, it is not easy to implement toll control restrictions. Consider a simple event Extension 21 of PBX B in the figure above is not given long distance dialing facility. It has access to all the trunks. Now when he wants to use T2 or T3, which are directly coming from PSTN, he dials ‘0’. He gets PSTN dial tone and dials the number. But when he does similar procedure on T1, he gets error tone. Because, in this case when extension 21 grabs T1 by dialing a code, he gets dial tone of PBX A. Now when he again dials ‘0’ to grab PSTN dial tone, PBX understands it to be a long distance call and since extension 21 is not allowed long distance calls, the system rejects dialing on trunk and gives error tone to extension A. Hence now if extension 21 of PBX B is to be allowed external dialing through T1, he should be given long distance dialing access. If this is done then extension 21 may make long distance calls on T2 and T3. PBX solves this problem by providing programmable PBX Expansion count for each trunk. This count is the number of digits to be ignored before toll control check is begun. PBX Expansion count is same as the number of PBXs connected between the main PBX and the last subscriber. In the figure shown, PBX Expansion count of T1 should be kept 1 and for T2 and T3, it should be kept ‘0’. CAUTION For all normal applications, keep this PBX Expansion count to 0 for all the trunks. Otherwise, outside dialing may be hampered.

PBX supports PBX Expansion Count(PEC) for each trunk.

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How to program? Use following command to program PBX Expansion count for a trunk: 54-Trunk -PEC Count Trunk is from 0 to 9. PEC Count is from 0 to 9 By default, PEC for all the trunks is 0. Example: To program PEC = 1 for trunk 1, Dial 54-1-1.

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Boss Ring What’s this? This feature helps the user to identify the caller. A person in the organization having higher hierarchy can be assigned this feature. Whenever a person having access to Boss Ring calls any other person in the organization, the called extension rings differently. This helps the called party to identify the caller. How to program? Boss Ring can be allowed or denied to an extension user (programmable). When a station assigned a Class of Service level greater then 6 (in default condition) makes a call, the called station gets the Boss Ring. Boss Ring is Internal Fast Ring. Relevant Topics: 1. Distinctive Rings 2. Class of Service (COS)

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Programmingmanual Matrix Epabx Matrix Epabx Team-Focus-Empire V7-USA System Manual

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