Consumer
ACL S3, A consumer is when goods is is : 1 . < $ 4 0 ,0 0 0 2. >$40,000 >$40,000 b but ut or or !erson"# !erson"# or domesti domestic c us"ge. us"ge. 3. oods must not be used u! u! or tr"nsor tr"nsormed med in tr"de or or commerce.
%e&nition: 'isre!resent"tion is " "#se st"tement o "ct m"de b( one !"rt( to "nother to enter into " contr"ct. )"s there " misre!resent"tion* +o +o est"b#ish "n "ction o misre!resent"tion, misre!resent"tion, " !"rt( must must !roe th"t the re!resent"tion is: 1- s on one o o past or existing "ct, not "n o!inion. 2- s "# "#se 3- )"s made to the party mis#ed before or when the contr"ct w"s m"de, "nd )"s intended to induce "nd h"s indeed induced the !"rt( into contr"ct. > Li"bi#it( c"nnot be "oided b( use o " disc#"imer "s est"b#ished in ACCC v Telstra Corporation GP (200! 2"" A#$ "0 ACL eeds 3 reuirements: Prohibiting s1/ Misleading )& *usiness has engaged in %ondu%t& nc#udes "cts, st"tements, !romises, "i#ure to do or s"( and something. de%eptive S#ience is considered. eno nestments 5 Co##ins %ondu%t& '"rric6i#e.-7S#ience "bout rest"ur"nt #imit8 (General Prohibitions! 2& The %ondu%t was in trade or %ommer%e 'ust be in commerci"# conte9t. %oes not coer !o#itic"# or "c"demic st"tements. 'ot limited Concrete Constructions (NSW) Pty Ltd v Nelson to %onsumer& Can be 10- where the "dise rom the orem"n in interested concrete constructions w"s not " conduct members of eng"ged in tr"de or commerce publi% and - Durant v Greiner 10- where reiner;s other st"tement w"s not m"de in tr"de or commerce businesses in%luding +&Misleading and de%eptive %ondu%t %ompetitors& to #e"d "str"(; or to #e"d #e "d into error;, "nd deceie; is inter!reted "s to c"use to be#iee wh"t is "#se;. Su!!orted b( - +"co +"co com!"n( o Austr"#i" nc 5 +"co =e## t( Ltd 123- 42 AL? 1@@ where +CA +CA w"s eng"ging in mis#e"ding or dece!tie conduct o br"nd "s += st"rted &rst. - ACCC owerb"##win.com."u + L+% 2010BCA 3@/, h"ing "#se "dertising to mis#e"d consumers. - enderson 5 ioneer omes t( Ltd no 21/0- 2 AL? @ "d " #ow wee6#( re!"(ment r"te in " #"rge !rint but h"e " &ne !rint s"(ing it #"st on#( 1 (e"r. 'is#e"dingMisrepresent ation
oweer, D9"gger"tion is " orm o mis#e"ding or dece!tie conduct "s su!!orted b( ien 5 r(or
,n%ons%iona ble %ondu%t Ta-ing advantage of another person.s spe%ial wea-ness or disadvantag e
S20 : ener "#
Conse1uen% es
,n%ons%iona ble %ondu%t Goods and servi%es
S21
1/0- 30 AL? 1/. )"s 7n"me8;s considered unconscion"b#e conduct* S 20 o ACL "do!ts the common #"w notion o unconscion"bi#it(, "s est"b#ished in Commer%ial ban- of Australia v Amadio ()/+! +hus, " !erson m"( be #i"b#e or unconscion"b#e conduct under s 20, where the( t"6e "d"nt"ge o "nother !erson;s we"6ness.
o crimin"# !en"#ties ACCC m"( issue notices "nd w"rnings Consumers or !ersons h"rmed m"( t"6e #eg"# "ction or see6 remedies, inc#uding : ecuni"r( en"#ties : SS 224E231 monet"r(nunction SS 232E23 %"m"ges S23F Com!ens"tion Grder or inured !ersons S23@E241 %ec#"r"tion th"t contr"ct is oid, order to reund , re!"ir "nd com!ens"te, etc S 21 o ACL urther e9!#"ins unconscion"b#e conduct with reg"rds to su!!#( or "cuisition o goods "nd serices. A !"rt( wi## h"e contr"ened s 21 o ACL i: 1- +he business h"s eng"ged conduct 2- +he conduct w"s in tr"de or commerce 3- +he conduct w"s in connection with the su!!#( to, or "cuisition o goods or serices to, rom "nother !erson. 4- +he other !erson w"s not " #isted !ub#ic com!"n( - +he conduct w"s unconscion"b#e S22 "#so h"s " #ist o simi#"r m"tters th"t the court m"( consider in deciding whether or not " business h"s contr"ened ACL s 21 when A,3$3'G goods or serices rom " su!!#ier.
A44$566 ,nfair %ontra%t terms
S23
List o m"tters court c"n consider under S221+o s"tis( ACL s 23, 1- +he contr"ct is " consumer contr"ct, de&ned in S2322- +he contr"ct is " st"nd"rd orm contr"ct 3- +he term is un"ir under S241E t c"use " signi&c"nt imb"#"nce in the !"rties rights "nd ob#ig"tions "rising under the contr"ct, cos not negoti"b#e.E t is not re"son"b#( necess"r( to !rotect the #egitim"te interest o the business E t wou#d c"use detriment to the consumer. this inc#udes "## orms o detriments H not on#(
monet"r( Su!!orted b( %irector o consumer "I"irs 5ictori" 5 AA+ Limited 200F- 5CA+ 143 where the terms !ermitted AA+ to immedi"te#( termin"te the contr"ct is "n un"ir term.
,nfair Terms 5xemptions AC#
Mis%& unfair pra%ti%es AC# +8)
627
DJD'+GS ACL H s2F st"tes th"t the un"ir contr"ct terms !roisions do not "!!#( to E +erms th"t de&ne the m"in subect m"tter o the consumer cont"ct E +erms th"t set the upfront pri%e payable under contr"ct #"w E +erms th"t "re reuired or e9!ress#( !ermitted b( the law of the %ommonwealth or state or a territory.
S2 H m"6ing "#se or mis#e"ding re!resent"tions "bout goods or servi%es t must not m"6e " "#se or mis#e"ding st"tement: +h"t the goods "re o cert"in st"nd"rd, u"#it(, "#ue, gr"de com!osition st(#e or mode#. C"se: "rtne## 5 sh"r! Cor!or"tion o Austr"#i" t( Ltd, " number o "dertisement sh"r! "#se#( c#"im is "!!roed b( st"nd"rd "ssoci"tion o Austr"#i", which w"s " "#se re!resent"tion o good o !"rticu#"r st"nd"rd "nd were &ned $100,000.S30 E m"6ing "#se or mis#e"ding re!resent"tions "bout sale of land S31 H eng"ging in mis#e"ding conduct in re#"tion to employment S32 E oIering " reb"te, git, !riKe or other ree item without intending to !roide it, or without intending to !roide it within re"son"b#e time S33 H eng"ging in mis#e"ding conduct reg"rding the n"ture, m"nu"cturing !rocess, ch"r"cteristics, suit"bi#it( or !ur!ose or u"ntit( o "n( goods S34 E eng"ging in mis#e"ding conduct reg"rding the n"ture, m"nu"cturing !rocess, ch"r"cteristics, suit"bi#it( or !ur!ose or u"ntit( o "n( 6ervi%es - Eg. For trip !roc"ure still states #$ days trip even a%ter t"e trip is c"anged to a ## days trip
,nsoli%ited produ%t 9 produ%t sent to buyer without the buyer having
S3 H eng"ging in b"it "dertising Eg &no' t"at u 'ill run out o% stoc& soon u still lure custoers into ur s"op so t"at '"en run out u can as& t"e to !uy anot"er odel
re1uested it (6+: to 6+/!
S3F H wrong#( "cce!ting !"(ment when un"b#e to su!!#( the !roduct S3@ H m"6ing "#se or mis#e"ding re!resent"tions "bout the !ro&t"bi#it( or ris6 o " home business S3 E sending unso#icited debit or credit c"rds S40 H "sserting " right to !"(ment or unso#icited goods or serices S43 H "sserting " right to !"(ment or un"uthoriKed entries or "dertisements S44 H !"rtici!"tion or inducing someone to !"rtici!"te in " !(r"mid scheme S4@ H su!!#(ing goods or serices with more th"n one dis!#"(ed !rice "nd not ch"rging the #ower !rice S4/ H "i#ure to s!eci( " sing#e !rice eg, !rice inc#uding "## ch"rges, ees, t"9es, #eies, etc- or goods or series su!!#ied or !erson"# domestic or househo#d use or consum!tion S4 H oIering " contingent reb"te, commission or other bene&t in return or " reerr"# S0 H using !h(sic"# orce, h"r"ssment or coercion in re#"tion to the su!!#( o or !"(ment or goods, serices, or #"nd
Consumer guarantees 9 ;<$ G<<46 (PA$T )! AC# +82
)hen the contr"ct re#"tes to the su!!#( o GG%S to " consumer, the gu"r"ntees inc#udes S1 E A gu"r"ntee th"t the se##er h"s tit#e H th"t is, the business h"s the right to !"ss on to the consumer ownershi! o the goods S2 H A gu"r"ntee th"t the consumer wi## h"e undisturbed !ossession E th"t is, the consumer;s subseuent !ossession o the goods wi## not be interru!ted b( the business or some other !erson see6in g to recoer the goods S3 E " gu"r"ntee th"t there "re no undisc#osed securities H there is no securit(, ch"rge or encumbr"nce th"t h"s not been disc#osed to the consumer
Consumer guarantees 9 ;<$ G<<46 (3MP<$TA'T !
6:" 9 a guarantee that the goods supplied to a %onsumer are of a%%eptable 1uality E Acce!t"b#e u"#it( me"ns "- Bit or "## !ur!oses th"t or which the goods o th"t 6ind "re common#( su!!#ied. mi#6 must be &t or drin6ingb- Acce!t"b#e in "!!e"r"nce "nd &nish c- Bree rom deects
d- S"e, A% dur"b#e As " re"son"b#e consumer u##( "cu"inted with the st"te "nd conditions o the goods wou#d reg"rd "s "cce!t"b#e h"ing reg"rd to the o##owing m"tters : E +he n"ture o the goods E +he !rice o the goods E An( st"tements "bout the goods E
?emedies or nonEcom!#i"nce with the gu"r"ntees de!end on whether the "i#ure to com!#( with the consumer gu"r"ntee w"s " m"or "i#ureM "s de&ned in 6270 ot m"or "i#ure, c"n remed( "i#ure or recoer "## re"son"b#e remed( cost or reect goods 62:/?ecoer d"m"ges rom oods or nonEcom!#i"nce with S4 gu"r"ntees "s to "cce!t"b#e u"#it( 62)6:: 9 a guarantee that goods are reasonably =t for any dis%losed purpose and for any purpose for whi%h the 6,PP#35$ G,A$A'T556 T>AT T>5? A$5 $5A6<'A*#? ;3T -
E
%isc#osed !ur!ose H !"rticu#"r !ur!ose or which goods "re being "cuired b( the consumer, "nd the %onsumer ma-es -nown to the su!!#ier or m"nu"cturer. $5#354 <' $5CC
?emedies or nonEcom!#i"nce with the gu"r"ntees de!end on whether the "i#ure to com!#( with the consumer gu"r"ntee w"s " m"or "i#ureM "s de&ned in 6270 ot m"or "i#ure, c"n remed( "i#ure or recoer "## re"son"b#e remed( cost or reect goods 62:/?ecoer d"m"ges rom oods or nonEcom!#i"nce with S gu"r"ntees "s to "cce!t"b#e u"#it( 62)-
Consumer guarantees 9 ;<$ G<<46 (Part 2!
SF H gu"r"ntees th"t the goods corres!ond to their descri!tion S@ E gu"r"ntee th"t in " s"#e b( s"m!#e, the good corres!ond with the s"m!#e in u"#it(, st"te "nd condition
S/ st"tes th"t " gu"r"ntee b( m"nu"cturer is to ensure re!"ir "ci#ities "nd s!"re !"rts or re"son"b#e !eriod "ter su!!#( o goods. S E gu"r"ntee th"t m"nu"cturer "nd su!!#ier wi## com!#( with "n( e9!ress w"rr"nties the( h"e gien
Consumer guarantees 9 ;<$ 65$@3C56
S F0 H gu"r"ntee th"t serices su!!#ied to " consumer wi## be rendered with due c"re "nd s6i## S F1 H gu"r"ntee th"t "n( serices "nd !roduct resu#ting rom the serices wi## be &t or " !ur!ose th"t the consumer m"de 6nown to the su!!#ier SF2 H gu"r"ntee th"t serices wi## be su!!#ied within " re"son"b#e time i there is no time st"ted in contr"ct or !reious#( "greed u!on-
67" 9 "n( terms o the contr"ct th"t see6 to e9c#ude, restrict or modi( the gu"r"ntees is "utom"tic"##( oid H this shou#d be or both goods "nd serices. ="sic"##( H D9c#usion or #imit"tion c#"use in "our o su!!#ier is oided. D9c#usion or #imit"tion c#"use in "our o m"nu"cturer is oid under 627 Manufa%ture "rt 3E ACL im!ose r"nge o ob#ig"tions N #i"bi#ities on m"nu"cturers. +his wi## coer where the( h"e " #i"bi#it( under r.s liability the #"w o neg#igence e.g dut( o c"re to neighbours; +he term m"nu"cturer inc#udes "n( !erson who H "- rows, e9tr"cts, !roduces, !rocesses, or "ssemb#es goods, b- o#ds himse# out to !ub#ic "s the m"nu"cturer o the goods c- A!!#ies their n"me or tr"dem"r6 to goods su!!#ied b( them d- ermits "nother !erson to ho#d them out to !ub#ic "s m"nu"cturer o the goods e- m!orts goods into Austr"#i" i the "ctu"# m"nu"cturer o the good does not h"e " !#"ce o business in Austr"#i" the m"nu"cturer su!!#ies deectie goods in tr"de or commerce, "nd the goods h"e " s"et( deect "nd the indiidu"# suIers inuries bec"use o the s"et( deect, the m"nu"cturer must com!ens"te the indiidu"# H ACL s)+. +he consumer need not !roe neg#igence or "u#t. A consumer gu"r"ntee re#"ting to the su!!#( o goods h"s not been com!#ied with, the consumer h"s in "ddition to "n( rights "g"inst the su!!#ier- the right to recoer com!ens"tion rom the m"nu"cturer. S2@1
O "Iected !ersonM m"( recoer d"m"ges rom m"nu"cturer i goods not o "cce!t"b#e u"#it(: s 2@11- -P orwhere goods don;t m"tch descri!tion: s 2@14O %"m"ges "g"inst " m"nu"cturer or bre"ch o these gu"r"ntees coer:"- "n( reduction in the "#ue o the goodsb"n( #oss or d"m"ge th"t w"s re"son"b#( oresee"b#e or bre"ch o the gu"r"ntee: s 2@2 AIected !ersonM is:O " consumerO !erson who "cuires goods rom the consumerO !erson who deries tit#e to the goods through the consumer: s 21D9c#usionsQmodi&c"tions to st"tutor( remedies "re 5G%: s 2@F '"nu"cturer #i"b#e to indemni( su!!#ier: s 2@4 S2@1 Consumer gu"r"ntee re#"ting to su!!#( o goods h"s A%tion not been com!#ied with, the consumer h"s the right to recoer Against manufa%ture com!ens"tion rom the m"nu"cturer. S2@1. +he m"nu"cturer is not #i"b#e i the gu"r"ntee w"s not r Against non8 com!#ied with on#( bec"use o " c"use inde!endent o hum"n contro# th"t occurred "ter the goods #et the contro# o the %omplian%e m"nu"cturer. "Iected !ersonM m"( recoer d"m"ges rom m"nu"cturer i goods not o "cce!t"b#e u"#it(: s 2@11- -P orwhere goods don;t m"tch descri!tion: s 2@14O %"m"ges "g"inst " m"nu"cturer or bre"ch o these gu"r"ntees coer:"- "n( reduction in the "#ue o the goodsb"n( #oss or d"m"ge th"t w"s re"son"b#( oresee"b#e or bre"ch o the gu"r"ntee: s 2@2 AIected !ersonM is:O " consumerO !erson who "cuires goods rom the consumerO !erson who deries tit#e to the goods through the consumer: s 21D9c#usionsQmodi&c"tions to st"tutor( remedies "re 5G%: s 2@F '"nu"cturer #i"b#e to indemni( su!!#ier: s 2@4
Manufa%ture r.s #iability for Goods with 6afety 4efe%ts
'"nu"cturer #i"b#e: O to com!ens"te "n indiidu"# i goods su!!#ied b( it h"e " s"et( deectM "nd the indiidu"# suIers inuries bec"use o the deect: s )+ O to de!endents o indiidu"# or #oss "s " resu#t o inuries to or de"th o indiidu"# c"used b( " s"et( deect: s )+/ O or #oss o other goods ordin"ri#( "cuired or !erson"#, domestic or househo#d use (s )"0! or #oss o #"nd, bui#dings or &9tures "cuired or !ri"te use c"used b( the deectie goods ( s )")! O oods h"e " s"et( deectM i their s"et( is not such "s !ersons gener"##( "re entit#ed to e9!ectM h"ing reg"rd to m"nner in which m"r6eted, !"c6"ging, instructions, w"rnings, etc: s /()! O An( e9c#usion o #i"bi#it( is 5G%: s ):0
Country of origin
S22 ACL re!resent"tion o countr( o origin. oods must be subst"nti"##( tr"nsormed in Austr"#i" "nd more th"n 0 R o the cost o !roduction w"s incurred in Austr"#i" to be "b#e to s"( th"t the goods "re Austr"#i"n m"de.
6afety of %onsumer goods
roduct s"et( St"nd"rds "s to : erorm"nce, com!osition, contents, m"nu"cture &nish o goods +esting o the goods Borm "nd content o m"r6ing, w"rnings •
• •
'ust !roide goods th"t com!#( with re#e"nt !roduct s"et( st"nd"rds. ="ns i concern "bout s"et( or th"t the goods cou#d c"use inur( then c"n !#"ce interim b"n which #"st or F0d"(s "nd c"n be e9tended. C"n "#so im!ose !erm"nent b"n. •
?ec"##s E i bre"ch o "boe two then goods c"n be subect to " rec"## E business must rec"## the goods E noti( the !ub#ic o the deect. E +e## the !ub#ic wh"t the business is going to do. E ?e!"ir , re!#"ce or !roide " reund or the goods. S"et( w"rning notices E ub#ish on the internet " notice th"t the goods "re under inestig"tion. E business is "w"re th"t h"rm h"s be suIered through the use o the goods then must inorm the minister.
Consumer Guarantees
A%tion against supplier of goods and servi%es ot m"or "i#ure: onEcom!#i"nce is not " m"or "i#ure, the consumer c"n reuire the business to remed( the "i#ure with " re"son"b#e time ACL 22-. +he business c"n remed( the nonEcom!#i"nce b( : Curing the deect in tit#e i "n(-, ?e!"iring the goods, ?e!#"cing the goods, or roiding " reund: ACL s2F1. '"or "i#ure: +he consumer c"n reect the goods th"t is, return he goods or " reund or re!#"cement or reuire the business to !"( to the consumer the diIerence between the "#ue o the goods "nd the !rice !"id or them: ACL S23B"i#ure to com!#( with " gu"r"ntee is m"or "i#ure i : +he goods "re not o "cce!t"b#e u"#it( bec"use the( "re uns"e: ACL S2F0. +he consumer #oses the right to reect the goods "ter return the goods or reund or re!#"cement i +he reection !eriod or good h"s ended the goods h"s been #ost destro(ed or dis!osed o b( consumer or the goods were d"m"ged "ter being de#iered to consumer or re"sons not re#"ted to their st"te or condition "t the time o su!!#(. +he goods h"e been "tt"ched to "n( re"# !ro!ert( "nd the( c"nnot be det"ched or iso#e"ted without d"m"ging them: ACL S2F2. consumer "cuires goods rom " su!!#ier "nd gies them to "nother !erson "s " git, the other !erson c"n e9ercise "n( rights or remedies with wou#d be ""i#"b#e i the( "cuired the goods rom the su!!#ier: ACL S2FF. Simi#"r roisions "!!#( to "n "ction "g"inst " su!!#ier o serices: ACL SS2F@E2@0
Consumer Guarantee summary
3f not maor ;ailure B62:/(2! E consumer m"( reuire su!!#ier to remed( the "i#ure within " re"son"b#e timeP i su!!#ier does not remed( the "i#ure, consumer m"( reect the goods or recoer "## re"son"b#e costs in remed(ing the "i#ure: s2:/(2! 3f Bmaor failure o%%urs E consumer m"( reect goods or recoer com!ens"tion or "n( reduction in "#ue o goods be#ow the !rice !"id: s 2:/(+!! O n either c"se, consumer m"( recoer d"m"ges or "n( re"son"b#( oresee"b#e #oss or d"m"ge c"used b( nonE com!#i"nce: s 2:/("! O Simi#"r remedies "!!#( or bre"ch o serices gu"r"ntees: s 27 O D9c#usions o st"tutor( remedies "re oid: s7" BMaor failureD s 270 for goods and s 27 for servi%es A m"or "i#ureM occurs where goodsQserices:
wou#d not h"e been a%1uired by a reasonable %onsumer who was fully a%1uainted with the nature and extent of the failure E
E E
Conse1uen% es and remedies
"re subst"nti"##( un&t or " !ur!ose or which goodsQserices o the s"me 6ind "re common#( su!!#ied "nd the( c"nnot be e"si#( "nd within " re"son"b#e time be remedied to m"6e them &t or such " !ur!ose "re un&t or " disc#osed !ur!ose "re not o "cce!t"b#e u"#it( bec"use the( "re uns"e
Consumers h"rmed m"( t"6e #eg"# "ction "nd see6 #eg"# remedies inc#uding : 1- ecuni"r( !en"#ties H ss224E231 2- nunction E ss232E23 3- %"m"ges H s23F 4- Com!ens"tion order or inured !ersons H ss23@E241 %ec#"r"tion th"t the contr"ct is oid, order to reund, re!"ir or com!ens"te. ?emedies c"n be gr"nted b( " court or contr"ention o the ACL inc#ude: E onE!unitie orders inc#uding orders directing the deend"nt to !erorm " communit( serice, directing them to est"b#ish com!#i"nce "nd educ"tion !rogr"ms or their em!#o(ees, reuiring them to disc#ose inorm"tion or reuiring them to !#"ce "n "dertisement. E An "derse !ub#icit( order "nd E An order disu"#i(ing " !erson rom m"n"ging " cor!or"tion. not " m"or "i#ure E consumer m"( reuire su!!#ier to remed( the "i#ure within " re"son"b#e timeP i su!!#ier does not remed( the "i#ure, consumer m"( reect the goods or recoer "## re"son"b#e costs in remed(ing the "i#ure: s 22O i " m"or "i#ureM occurs:E consumer m"( reect goods or reco"cer com!ens"tion or "n( reduction in "#ue o goods be#ow the !rice !"id: s 23-O n either c"se, consumer m"( recoer d"m"ges or "n( re"son"b#( oresee"b#e #oss or d"m"ge c"used b( nonE com!#i"nce: s 24-
ACL S11: '"6ing "#se or mis#e"ding re!resent"tions "bout goods or serices ACL S12: '"6ing "#se or mis#e"ding re!resent"tions "bout the s"#es o #"nd ACL S13 : Dng"ging in mis#e"ding conduct in re#"tion to em!#o(ment. ACL 14 : GIering reb"tes, gits , !riKes or other ree items without intending to su!!#(.
ACL S1: Dng"ging in mis#e"ding conduct "s to the n"ture o goods. ACL S1F: Dng"ging in mis#e"ding conduct "s to the n"ture o serices. ACL S1@ : Dng"ging in ="it Adertising. AC# S1/ : )rong#( "cce!ting !"(ment without intending to su!!#( or without intending to su!!#( within " re"son"b#e time. ACL S 1 : '"6ing mis#e"ding re!resent"tions "bout the business "ctiities th"t c"n be c"rried on rom home.
45;5'C56
5nfor%ement and remedies
ACL "rt 4E1 sets out the deences ""i#"b#e to " business "ccused o contr"ening these !rohibitions "nd committing these oIences. A business wi## not be #i"b#e i : +he contr"ention w"s c"used b( " re"son"b#e mist"6e o "ct, inc#uding " mist"6e o "ct c"used b( re"ons"b#e re#i"nce b( the business on inorm"tion su!!#ied b( "nother !erson. : ACL 20@. +he contr"ention w"s due to the "ct o de"u#t o "nother !erson, to "n "ccident or to some other c"use be(ond the contro# o the business "nd the business too6 re"son"b#e !rec"utions "nd e9ercised due to di#igence to "oid the contr"ention ACL 20/. n re#"tion to contr"ention commited b( the !ub#ic"tion o "n "dertisement, it is " deence i the business c"n est"b#ish th"t its business is to !ub#ish "dertisements "nd th"t it receied the "dertisement or !ub#ic"tions in the ordin"r( course o business "nd did not 6now "nd h"d no re"son to sus!ect th"t its !ub#ic"tion wou#d "mount to " contr"ention ACL 20 Dnorcement Dnorce"b#e undert"6ings " business sus!ects th"t it might h"e contr"ened the ACL, the business c"n oIer the ACCC "n undert"6ing th"t it wi## not do it "g"in "nd t"6e ste!s to im!roe com!#i"nce. it is "cce!ted b( the ACCC the undert"6ing is courtEenorce"b#e. ACL SS21/ Subst"nti"tion notices +he ACCC c"n issue " subst"nti"tion notice to " business see6ing inorm"tion "bout c#"ims m"de b( the business in the m"r6et!#"ce to determine i the( "re genuine "nd whether urther inestig"tion is necess"r(. ACL ss21E22 ub#ic )"rning otices +he ACCC c"n issue " !ub#ic w"rning notice "bout " business where the regu#"tor h"s re"son"b#e grounds to sus!ect th"t the business h"s contr"ened the ""c#, or h"s reused or "i#ed to res!ond to " subst"nti"tion notice ACL 223 Leg"# Action A consumer or "n( other !erson h"rmed "s " resu#t o " contr"ention o the ACL b( the business c"n commence " #eg"# "ction "g"inst the business see6ing one or more o the remedies be#ow. An "ction c"n "#so be brought b( the ACCC.
General $emedies ACL !"rt E2 sets out the remedies th"t c"n be gr"nted b( " court or contr"ention o the ACL. +hese remedies inc#ude: E 5"rious !ecuni"r( th"t is, monet"r(- !en"#ties: ACL ss 224E31, E 5"rious t(!es o inunction ACL ss 232EP E An order th"t the business !"( d"m"ges to "n( !erson who h"s suIered #oss bec"use o the contr"ention ACL
E
E
E
E E
S23F. A com!ens"tion order or inured !ersons on "!!#ic"tion b( either the inured !erson or the ACCC- or nonE!"rt( consumers on "!!#ic"tion b( the ACCC-. ACL SS 23@E41 An order dec#"ring " contr"ct oid, "r(ing " contr"ct, reusing to enorce " contr"ct, ordering " reund, ordering com!ens"tion, ordering re!"ir o the goods, ordering the !roision o serices or ordering e9ecution o "n instrument re#"ting to #"nd. ACL S243 5"rious nonE !unitie orders inc#uding "n order directing the business to !erorm " communit( serice, "n order directing the business to est"b#ish com!#i"nce "nd educ"tion !rogr"ms or its em!#o(ees, "n order reuiring the business to disc#ose inorm"tion, "nd "n order reuiring the business to !#"ce "n "dertisement: ACL S24F. An "derse !ub#icit( Grder ACL S24@ "nd An order disu"#i(ing " !erson rom m"n"ging " cor!or"tion ACL S24/.
