KERTAS PENERANGAN 2

:OLE; VO:ASIONAL S
KERTAS KERTAS PENERANGAN (INFORMATION SHEET)

KOD DAN NAMA PROGRAM / PROGRAM’S CODE & NAME

BPP 8033 ADMINISTRATIVE STAFF PERFORMANCE APPRAISAL

TAHAP / LEVEL

SEMESTER 4 DIPLOMA

NO. DAN TAJUK UNIT KOMPETENSI / COMPETENCY UNIT NO. AND TITLE

NO. DAN PENYATAAN AKTIVITI KERJA / WORK ACTIVITIES NO. AND STATEMENT

NO. KOD / CODE NO.

2.0 CONDUCTING CONDUCTIN G ADMINISTRATIVE ADMINIS TRATIVE STAFF STAFF PERFORMANCE APPRAISAL 2.1 Prepare performane appra!"a# $o%men&" "%' a" 'e(#!"& an$ orre&!)e a&!on form 2.2 P#an appra!"a# "'e$%#e* !n&er)!e+ "e""!on an$ o,"er)a&!on on a&%a# +or( a&!)!&!e" 2.- Con$%& "&aff performane appra!"a# 2.4 Ana#/e "&aff performane appra!"a# re"%#& 2. Prepare "&aff performane ap* a%"e" of ap an$ a&!on p#an F3023420123C056P72648

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TAJUK / TITLE : TITLE : CONDUCTING CONDUCTIN G ADMINISTRA ADMINISTR ATIVE STAFF STAFF PERFORMANCE PERFORMAN CE APPRAISAL APPRAISA L. TUJUAN/PURPOSE TUJUAN/PURPOSE :

Pe#a&!' me"&! ,o#e' 6 Tra!nee" Tra!nee" "'o%#$ ,e a,#e &o  1.

Men Me ne$ e$!a !a(a (ann $o( $o(%m %men en pe pen! n!#a #a!a !ann pre pre"& "&a" a"!.!.

2.

Meran Meranan an 9a$%a 9a$%a## pen!#a! pen!#a!an an pre"&a pre"&a"!* "!* "e"! "e"! &em%$% &em%$%a a $an pema peman&a n&a%a %ann &er'a$a &er'a$app a(&!)!&! (er9a "e,enar. "e,enar.

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Men Me nen en$a $a#!( #!(an an pe pen! n!#a #a!a !ann pre" pre"&a &a"! "! "&af "&af..

4.

Men Me nan ana# a#!" !"aa (ep% (ep%&% &%"a "ann pen! pen!#a #a!a !ann pre" pre"&a &a"! "! "&a "&af. f.

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Menen Men ena#p a#pa"& a"&!! 9%ran 9%ran pen!# pen!#a!a a!ann pre"&a pre"&a"!* "!* p%na p%na 9%ra 9%ran n $an $an pe#an pe#an &!n$a( &!n$a(an. an.

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PENERANGAN/INFORMATION PENERANGAN/ INFORMATION : 2.1

MENYEDIAKAN DOKUMEN PENILAIAN PRESTASI SEPERTI SENARAI SEMAK DAN BORANG TINDAKAN PEMBETULAN

2.1.2 K!"# K!"# P!$%&%$ P!$%&%$ P'!()(% P'!()(% P!*!'+

K A) Peni Penila laia ian n berasaskan sifat (trait analysis)

A E D A H

B) Peni Penila laia ian n berasaskan gelagat (behavioural analysis)

P E N I C) Penila Penilaian ian berasas berasaskan kan hasil (outcomes

L a8 ,8 A 8 $8 I

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P!$% P!$%& &% %$ $ B!' B!'( (( (* *$ $ S%- S%-)) T' T'%) %) A$& A$&( (%( %(,,

K!"# P%&%#$ T!'*( -

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Memer#%(an pen!#a! men!#a! ,era"a"(an $%a (ena&aan a&a% #e,!' an mena&a(an (e(%a&an $an (e#ema'an pre"&a"! "e"eoran pe(er9a "e&!ap (ena&aan mamp% mem,e/a(an pre"&a"! pe(er9a ,er$a"ar(an !r! a&a% "!fa& an $!n!#a!.

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A'#$ : Pen!#a! $!m!n&a menan$a(an 7=8 ,a! 9a+apan an menam,ar(an pre"&a"! "e,enar pe(er9a an

$!n!#a!. 1. >>>>>>> a8 Ra9!n ,e(er9a

>>>>> ,8 e(er9a $enan epa&

2. >>>>>>> a8 Memper#!'a&(an !n!"!a&!f

>>>>> ,8 Re"pon"!f (epa$a pe#anan

-. >>>>>>> a8 T!$a( memp%na! (%a#!&! (er9a

>>>>> ,8 T!$a( memp%na! &a,!a& (er9a an ,a!(

;a$%a# 1  Con&o' :ae$a' P!#!'an Terpa("a

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K!"# S*& P%% C'$ (Mixed-Standard Scales)

3 :ae$a' !n! men%na(an &!a "e& perna&aan an menam,ar(an &a'ap pre"&a"! an &!n!* "e$er'ana $an ren$a'. :e"em%a ,%&!ran !n! (em%$!anna a(an men%na(an pro"e" an "ama "eper&! $! "(a#a per(a$aran ,era"a"(an e#aa&. A'#$ :ena# pa"&! pre"&a"! pe(er9a ,a! 9a+a&an !n! "ama a$a !a #e,!' ,a!( 7?8* "ama $enan 708 a&a% #e,!'

&er%( 738 $ar!pa$a p!a+a! an &e#a' $!,er!(an.

1. >>>> Pe(er9a men%na(an per&!m,anan an ,a!( apa,!#a mene#e"a!(an ma"a#a' pa$a ma"a an "e"%a!. 7P!a+a!  :ema'!ran pene#e"a!an ma"a#a' &!n!8 2. >>>> Pe(er9a &!$a( memp%na! (ema'!ran mene#!a. 7P!a+a! Pene#!aan ren$a'8 -. >>>> Pe(er9a mem,er!(an (er9a"ama an 9!&% $a#am men!ap(an "e"%a&% &%a". er"e$!a mem!mp!n pe(er9a #a!n %n&%( men!ap(an &%a"an. 7P!a+a! :er9a"ama &!n!8 ;a$%a# 2  Con&o' :ae$a' P!a+a! Camp%ran.

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K!"# P!!'%$4*)$ G'-%*  

Pen%naan "(a#a ,a! men!#a! "e&!ap !r! a&a% "!far an 'en$a( $!n!#a! :e#e,!'an  m%$a' $!%na(an (erana "e&!ap !r! an ,a(a# $!n!#a! "er&a $!men"! $an &a'ap penapa!an !r! &er"e,%& $!na&a(an $enan 9e#a".

A'#$: er!(%& mer%pa(an per(ara an per#% a$a $a#am 9a+a&an !n!. S!#a ,%#a&(an pen!#a!an an$a ,a!

"e&!ap $!men"! ,er!(%& $enan n!#a! an "epa&%&na. D!men"! Pre"&a"!

N!#a! >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cemer#an

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Se$er'ana

o#e' $!,a!(!

Sana& #ema'

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Pene&a'%an &en&an &%a"

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:ema'!ran per&!m,anan

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:ema'!ran men%r%"

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Pene#e"a!an Ma"a#a'

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:ema'!ran In&erper"ona#

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1 2 4 ;a$%a# -  Con&o' :ae$a' Pemer!n(a&an Graf!(.

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K!"# E(!% 

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Pen!#a! per#% menaran "en$!r! &en&an pre"&a"! an &e#a' $!&%n9%((an o#e' pe(er9a ,a+a'anna ,er$a"ar(an 'a"!# (er9a "ama$a $ar! "%$%& (%a#!&! $an #a!n3#a!n. La/!mna $!%na(an ,er"ama3"ama $enan (ae$a' an #a!n* "%n%'p%n !ana ,o#e' 9%a $!%na(an "eara &er"en$!r!. Ia mer%pa(an (ae$a' an pa#!n m%$a' $an m%ra'. ;ara( +a(&% %n&%( men!#a! pe(er9a a(an mempenar%'! (e,er(e"anan (ae$a' !n!. Pen!#a! per#% men!na& (em,a#! "ea#a per!"&!+a ,er(a!&an $enan &%a" an &e#a' $!#a(%(an o#e' p!'a( pe(er9a. a! mempero#e'! (ep%&%"an an "epa&%&na* pen!#a! 'ar%" "en&!a"a menam,!# (!ra pre"&a"! (er9a "epan9an 9an(a ma"a an $!n!#a!. Ma"a pen%mp%#an ma(#%ma& an pa#!n e#o( $!#a(%(an a$a#a' pa$a "ea+a# +a(&% "%paa pen!#a! &!$a( &er#%pa a(an peranan an &e#a' $!ma!n(an o#e' p!'a( an !n!n $!n!#a!. Pen!#a! per#% men'%ra!(an pre"&a"! (er9a &erma"%( (e(%a&an $an (e#ema'an pe(er9a $a#am ,en&%( e"e!. Pen!#a! ,e,a" men%na(an ,a'a"a $an aa ,a'a"a an $!"%(a!na. :emamp%an aa ,a'a"a pen!#a! mem,er! (e#e,!'an (epa$a p!'a( an $!n!#a!. Pen!#a! $!(e'en$a(! mem,er! "aranan ,aa!mana pre"&a"! pe(er9a $apa& $!,a!(!. Mer%pa(an "a&% ara an ,a!( %n&%( mem,er! ma(#%m ,a#a" (epa$a pe(er9a. Te&ap! per,an$!nan an&ara pe(er9a "%(ar $!#a(%(an (erana &!a$a r!&er!a e"e! an ('%"%".

:e#e,!'an     

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:ae$a' an m%$a' $an menenan(an p!'a( pen!#a!. Pen!#a!an ,e,a" $ar!pa$a (on(onan "!"&em an ,o#e' men!(a& pen!#a!. Me#!,a&(an (o" an m%ra' %n&%( $!#a("ana(an. o#e' $!#a(%(an pa$a ,!#a3,!#a ma"a an "e"%a! $an !a a$a#a' "eara er&er%"an. Pen!#a!an ,er$a"ar(an apa an $!#!'a& "en$!r! $an (%a#!&! an $!'a"!#(an. Se"%a! ,a! ,!#anan pe(er9a an "e$!(!& $an pen!#a! &!$a( mera"a &er,e,an $an Dapa& men!ap(an e"e! an #en(ap $an "emp%rna.

:e#ema'an  

T!$a( "e"%a! $!9a#an(an "e(!rana memp%na! pe(er9a an rama!. Me#!,a&(an ma"a an pan9an %n&%( $!n!#a! (erana per#% mem,%a& pemer'a&!an (e a&a" pe(er9a* men!na& (em,a#! apa an &e#a' $!#a(%(an "er&a menana#!"!" pre"&a"! an &e#a' $!&%n9%((an "epan9an 9an(a ma"a "e,e#%m pen%#!"an e"e! $!9a#an(an.

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Pen!#a! ,er(%a"a pen%' $a#am menaran e"e! "ama$a ,er,en&%( po"!&!f a&a% nea&!f. P!'a( an $!n!#a! a(an ,era$a $a#am (ea$aan an &!$a( "e#e"a 9!(a pen!#a! perna' mena#am! (onf#!( $enanna. T!a$a ar!" pan$%an ,a! pen!#a! $a#am menaran.
a! mena&a"! ma"a#a' !n!* (ae$a' e"e! per#% $!a,%n(an $enan (ae$a' an #a!n on&o'na "eper&! (ae$a' permer!n(a&an raf!(* "enara! "ema( a&a% (ae$a' per(a$aran ,a! men!n(a&(an &a'ap (e,o#e'peraaan (ae$a' !n!.

5,

P!$%&%$ B!'((*$ G!&4) (Behavioural Analsis) K!"# S!$'% S!* G!&4) (Behavioural !hec"list)

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Ia#a' &e(n!( an mem,er!(an "a&% "!r! (ena&aan &en&an &!n(a' #a(% &%a"an pe(er9a. Pen!#a! $!(e'en$a(! men!n9a% "em%#a (ena&aan3(ena&aan !n! $an menan$a "er&a men!#a! (ena&aan3(ena&aan an $apa& menam,ar(an &!n(a' #a(% &%a"an pe(er9a. m%$a' $!#a("ana(an. men%na(an "a&% "enara! an memp%na! (ena&aan pe#,aa! ,en&%( e#aa& (er9a pen!#a! $!(e'en$a(! menan$a "a#a' "a&% (ena&aan &er"e,%& an $!peraa! men9e#a"(an e#aa& pe(er9a an $!n!#a!. @a

T!$a(

718 Pen"ara' !n! $apa& menampa!(an (an$%nan (%r"%" !n! $enan 9e#a". 728 Pen"ara' !n! menam,!# ,era& &en&an ma"a#a' pe#a9ar . 7-8 Pen"ara' !n! "en&!a"a ,er"e$!a ,e(er9a"ama $enan pe#a9ar. ;a$%a# 4  Senara! Sema( Ge#aa&

3 Mer%9%( 9a$%a# $! a&a"* "e&!ap ,%&!ran an $!"enara!(an mem,er! am,aran "ama a$a (%a#!&! an $!m!#!(! o#e' pe(er9a a$a#a' po"!&!f a&a% nea&!f. Sa&% mar(a' a(an $!,er!(an ,a! (%a#!&! po"!&!f mana(a#a "a&% mar(a' a(an $!&o#a( ,a! (%a#!&! an nea&!f. a! (%a#!&! an $!,!ar(an (o"on &!$a( a(an $!(!ra. 3

Pen%naan "enara! "ema( !a#a' "a&% pen$e(a&an $enan "a&% "enara! (e#a(%an an ,er(a!&an pre"&a"! pe(er9a.

3 Se& perna&aan $!"e$!a(an o#e' p!'a( pen%r%"an $an $!(e'en$a(! menan$a(an "a'a9a 'a#3'a# an &epa& a&a% 'amp!r &epa& %n&%( meneran(an peranan an &e#a' $!ma!n(an o#e' pe(er9a an $!n!#a!. P!'a( pen!#a! ,o#e' memper%n&%((an +a9aran &er&en&% pa$a ,%&!r3,%&!r (ena&aan $a#am "enara! "ema( men!(%& (epen&!nanna $a#am penapa!an pre"&a"! pe(er9a. Pen!#a! a(an menan$a(an (e#a(%an an pa#!n 'amp!r $enan "eoran pe(er9a.

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K!"# P!'%()% G!$)%$4 (!ritical Incident)

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Me#!,a&(an pere(o$an e#aa& pe(er9a "ema"a ,e(er9a %n&%( "%a&% &empo' &er&en&%. Pene#!a per#% men!mpan "a&% $!ar! a&a% 9%rna# ,a! mena&a& (e"em%a pre"&a"! (er9a an $!pamer(an o#e' "e"eoran pe(er9a "ama$a efe(&!f a&a% &!$a(. Ge#aa& (r!&!(a# an mem,e/a(an an&ara e#aa& (er9a efe(&!f $an &!$a( efe(&!f. pen!#a! a(an mere(o$ "e&!ap (a#! e#aa& pe(er9a "epan9an men9a#an(an &%a". e#aa& po"!&!f $an nea&!f a(an $!am,!# (!ra. pen!#a!an  ,%#an a&a% #e,!'.

Con&o' !n"!$en (r!&!(a# an po"!&!f   Me! 201 B Pe(er9a &e#a' mem,er! a$anan ,a! mena&a"! ma"a#a' (e#e+a&an pen'an&aran pro$%( an $!pe"an o#e' pe#anan.

Con&o' !n"!$en (r!&!(a# an nea&!f   ;%#a! 201 B Pe(er9a ma"!' enan %n&%( mema&%'! e&!(a ,erpa(a!an "ema"a 'a$!r ,e(er9a +a#a%p%n amaran &e#a' $!,er!(an. -

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O#e' (erana &e(n!( !n! memfo(%"(an pa$a &!n(a' #a(% (er9a "e,enar $an ,%(anna ,er$a"ar(an "!fa&3"!fa& pe(er9a* ma(a &e(n!( !n! $apa& mem,er! ma(#%m ,a#a" (epa$a "e"eoran pe(er9a ,a! mem,an&% men!n(a&(an pre"&a"! mere(a. Ma(#%ma& &en&an (e#ema'an pre"&a"! pe(er9a mem,o#e'(an p!'a( oran!"a"! menen&%(an (eper#%an #a&!'an ,a! pe(er9a &er"e,%&. :e"em%a (e9a$!an an ,er#a(% per#% $!re(o$(an $enan "eera (erana pen!#a!an an ,er$a"ar(an memor! "ema&a3ma&a $!anap &!$a( efe(&!f. O#e' !&% per#%#a' "en&!a"a memp%na! "!(a& men%#!" 9%rna#

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Dapa& mena&a"! (e"an (e,e#a(anan $!mana !a ,er#a(% apa,!#a (e9a$!an per!"&!+a ,ar% memp%na! penar%' an #e,!' (%a& $a#am pro"e" pen!#a!an. Denan a$ana $!ar! a&a% 9%rna# an mena&a&(an (e"em%a per!"&!+a po"!&!f $an nea&!f* ma(a pen!#a! $apa& me#!'a& "em%a per(ara an &e#a' ,er#a(% $a#am "%a&% ma"a.

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Pen!#a!an 'ana fo%" (epa$a e#aa& (er9a an e("&rem ,er,an$!n pre"&a"! ,!a"a. Mena#a((an pene#!aan an &er#a#% rapa& "e'!na mem,%a&(an pe(er9a ,era"a (%ran "e#e"a $an &!$a( $apa& ,e(er9a $enan efe(&!f. Men9%r%" (epa$a "!(ap ,!a" apa,!#a pen!#a! mere(o$(an &er#a#% ,ana( e#aa& an ,er"!fa& nea&!f pa$a "a&%3"a&% ma"a.

a! mema"&!(an (ae$a' !n! efe(&!f* e#emen3e#emen "eper&! ,er!(%& per#% $!am,!# (!ra 

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:ea$aan an mem,a+a (epa$a (e9a$!an. Tempa& ,er#a(%na (e9a$!an. Gam,aran &en&an apa an $!#a(%(an o#e' pe(er9a $!er!&a(an "eara &epa&. A(!,a& a&a% (e"an (e9a$!an ,er#a(%. Ta'ap (a+a#an pe(er9a &er'a$ap apa an ,er#a(% per#% +%9%$. S*& P!'*"'$ P)$ G!&4) (Behaviourall Anchored Ratin# Scale $ Bars) 

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:ae$a' !n! 9%a $!(ena#! "e,aa! "(a#a per(a$aran ,era"a"(an (e#a(%an a&a% e#aa&. Ia $!anap (ae$a' an "of!"&!(a&e$ (erana !a men!#a! pre"&a"! pe(er9a ,er$a"ar(an e#aa& $an ,%(anna "!(ap a&a% an$a!an an $!,%a& &er'a$ap &a'ap mo&!)a"! a&a% po&en"!.

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o#e' $!'arap %n&%( men9a#an(an #a&!'an "e'ar! %n&%( $%a oran 9%r%9%a# ,ar% "e'!na mere(a men9a$! 9%r%9%a# an &er,a!( $a#am 9a,a&an !n!. o#e' $!'arap %n&%( mem,er!(an (ea(!nan $an ra"a &an%n9a+a, (epa$a "%,or$!na&na $enan men$e#!a"!(an (er9a3(er9a pen&!n. o#e' $!'arap %n&%( me#a("ana(an per9%mpaan ,er"ama "%,or$!na&na "e&!ap m!n%* ,a! menampa!(an (epa$a mere(a apa an ,e#!a% 'arap(an $ar!pa$a pe(er9ana* &anpa &er&!na# +a#a%p%n "em!n%. o#e' $!'arap %n&% men%n9%((an ra"a 'orma& $an (e"opanan (epa$a 9%r%9%a#. o#e' $!'arap %n&%( men!na&(an para pe(er9ana "%paa &er%" me#aan pe#anan $an &!$a( ,er"em,an "e"ama mere(a. o#e' $!9an(a a(an men(r!&!( &a'ap "&an$ar$ (e$a! $! 'a$apan para pe(er9a* "e'!na mene,a,(an pe(er9a mem,en&%( "!(ap an &!$a( ,a!(. o#e' $!9an(a a(an men%r%' pe(er9ana $a&an (e &empa& (er9a 9%a +a#a%p%n pe(er9a &er"e,%& &e#a' mene#efon mena&a(an ,e#!a% "a(!&. o#e' $!9an(a a(an mem%n(!r! 9an9! (epa$a pe(er9a an &e#a' $!,er!&a'% ,a'a+a mere(a ,o#e' ,erp!n$a' ,a#!( (e9a,a&an "e,e#%mna "e(!rana mere(a &!$a( "%(a 9a,a&an an ,ar%. o#e' $!9an(a a(an mem,%a& &em%9an9! (epa$a !n$!)!$% ,a'a+a a9!na a$a#a' ,era"a"(an 9%m#a' (e"e#%r%'an 9%a#an +a#a%p%n ,e#!a% &a'% ,a'a+a ama#an &er"e,%& mena#a'! $a"ar oran!"a"! ;a$%a#  7a8  Con&o' S(a#a Per(a$aran Pa%&an Ge#aa&.

Sa#a' "a&% (ema'!ran pen&!n %n&%( men9a$! pea+a! "%m,er man%"!a !a#a' ,er(e,o#e'an %n&%( mema'am! $an men&af"!r $a"ar "ar!(a&. :ema'!ran !n! ,er(a!&an (e,o#e'an pea+a! "%m,er man%"!a %n&%( men%na(an pene&a'%anna $a#am mena"!'a&(an pen%r%" an #a!n ,er(a!&an $a"ar "ar!(a&* mem,an&% $a#am pro"e" penam,!#an $an menema"(!n! $a"ar "ar!(a& an "e$!a a$a.  Sana& a!( Pe(er9a !n! $apa& ,er('!$ma& "e,aa! "%m,er ma(#%ma& (epa$a pe(er9a #a!n "er&a memp%na! pene&a'%an an men$a#am &en&an $a"ar oran!"a"!. 4 a!( Pe(er9a ma"!' $apa& mem,er! na"!'a& (epa$a pe(er9a #a!n $a#am oran!"a"! &en&an $a"ar3$a"ar "ar!(a& &e&ap! &!$a( ,erpene&a'%an &en&an "em%a $a"ar an

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&er$apa& $a#am "ar!(a& &er"e,%&. Pe(er9a memp%na! pene&a'%an an "e$er'ana $a#am $a"ar3$a"ar "ar!(a& &e&ap! &!$a( mem,er! na"!'a& (epa$a pe(er9a $a#am ,!$an $a"ar an #%a". Pe(er9a memp%na! pene&a'%an e&e( &en&an $a"ar "ar!(a& $an $apa& mempe#a9ar! $a"ar ,ar% 9!(a peneranan $!,er!(an. Pe(er9a !n! &!$a( $apa& mempe#a9ar! $a"ar ,ar% +a#a%p%n peneranan &e#a' $!,er!(an.

;a$%a#  7,8  Con&o' S(a#a Per(a$aran Pa%&an Ge#aa&. S*& P!!'#)%$ G!&4) (Behavior O%servation Scale- Bos)

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;%a $!(ena#! "e,aa! "(a#a penama&an (e#a(%an. :ae$a' !n! (e#!'a&an "ama "eper&! (ae$a' "(a#a per(a$aran ,era"a"(an e#aa& (erana (e$%a3$%ana ,era"a"(an !n"!$en (r!&!(a# &e&ap! "e,enarna (ae$a' !n! 'ana men%(%r (e(erapan ,er#a(%na "e&!ap e#aa& an $!(e'en$a(!. :e,a!(an B !a mem,enar(an pen!#a! memean peranan "e,aa! pemer'a&! $an ,%(an "e,aa! 'a(!m. S(a#a pemer'a&!an e#aa& $!,an%n(an $enan men%na(an (e9a$!an a&a% per!"&!+a en&!n. er$a"ar(an ,e,erapa (a9!an* $!$apa&! rama! pen%na #e,!' menemar! (ae$a' !n! ,er,an$!n "(a#a per(a$aran ,era"a"(an e#aa& a&a" a#a"an ,er!(%&  a8 Mamp% mene(a#(an (eo,9e(&!fan. ,8 Mamp% mem,e/a(an an&ara pe(er9a an ,erpre"&a"! &!n! $an ren$a'. 8 Mene$!a(an r%an %n&%( ma(#%m ,a#a". $8 Mamp% menena#pa"&! (eper#%an #a&!'an.

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P!$%&%$ B!'((*$ H(%& (Outco&es Analsis) 

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Pro$%(&!)!&! $!anap "e,aa! pen%(%r (e9aaan 9!(a $apa& men'a"!#(an (e%n&%nan ,eran$a me#a#%! pen%naan "%m,er an &er'a$. per&ama pen%r%" a(an menen&%(an pro$%( "e,aa! p!a+a!an pre"&a"! ,a! ,a(a# pe(er9a an $!n!#a!. on&o'na  pre"&a"! 9%r%9%a# ,er$a"ar(an 9%m#a' r%ma' an $!9%a#. (e$%a  pen%r%" per#% menen&%(an a"pe( an per#% $!n!#a! "ema"a pen'a"!#an pro$%(. Con&o'na  opera&or pene#%aran $!n!#a! pre"&a"! ,er$a"ar(an ,!#anan (a$ar pen'a"!#an pro$%( an $apa& $!'a"!#(an. (e&!a  pen%r%" mene&ap(an &a'ap $an o,9e(&!f an $!&e&ap(an. on&o'na  "eoran pe(er9a opera&or "ar!(a& A#o'a an mene#%ar(an (a"%& "%(an per#% men'a"!#(an (a"%& 06 "e'ar!. ;!(a pe(er9a &!$a( apa!.ma(a mar(a' pre"&a"! men%r%n6&!$a( ,a!(. #an(a' &era('!r  pen%r%" men%na(an (ae$a' menena#pa"&! pre"&a"! "e,enar pe(er9a $an mene$!a(an ma(#%m ,a#a" (epa$a pe(er9a "e#epa" pen!#a!an $!#a("ana(an. P!$4'($ B!'((*$ O5+!*)%- (Mana#e&ent B O%'ective)

Pen#!,a&an me#!,a&(an "em%a p!'a( &erma"%( pe(er9a ,a+a'an $an a&a"an (e ara' mem,an%n(an o,9e(&!f. Lan(a'3#an(a' an per#% $!am,!# 18 Per,!nanan $an perananan ma&#ama& o#e' pen%r%" $an pen%r%" a&a"an $! a+a# &a'%n. 28 Pen!#a!an penapa!an $!#a(%(an $ar! "ema"a (e "ema"a. T%mp%an %&ama pen!#a!an !a#a' menen&%(an ma"a#a' "er&a pene#e"a!anna* ,%(anna menar! "a#a' "!apa. -8 Pa$a a('!r &a'%n* %#an(a9! $!#a(%(an %n&%( me#!'a& penapa!an o,9e(&!f pen%r%". O,9e(&!f3o,9e(&!f an $!(ena#pa"&! $an $!&e&ap(an per#% memp%na! !r!3!r! ,er!(%&3 i) Spe"!f!( B o,9e(&!f per#% menena#pa"&! &a'ap e#aa& an $!(e'en$a(! a&a% &a'ap 9%m#a' o%&p%& an $!per#%(an ,a! "a&%3"a&% pe(er9aan. In! ,a! mem,an&% men%ran(an (epe#,aa!an $a#am pre"&a"! $an per(a$aran. !!8 Tepa& pa$a ma"ana B &ar!(' a('!r ,a! men!ap(an "e"%a&% &%a" per#% $!&en&%(an. !!!8 :ea$aan an "e$!a a$a B (e#aa(an an ,er(a!&an penapa!an o,9e(&!f $!&e&ap(an $an $!per!n!(an.

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:e%&amaan B pene#!a per#% menen&%(an e#aa& mana an pa#!n pen&!n $a#am menapa! o,9e(&!f an $!&e&ap(an. Pene#!a $an pe(er9a ,o#e' mem,%a& per&!m,anan "eara ,er"ama a&a% ,er$a"ar(an $e"(r!p"! pe(er9aan. )8 :e"an a&a% a(!,a& B (e"an ,er9aa a&a% aa# penapa!an o,9e(&!f me"&! $!na&a(an $enan 9e#a". )!8 Ma&#ama& an "ama B ma&#ama& !n$!)!$% per#% "e#ara" $enan ma&#ama& 9a,a&an. &!a (omponen %&ama $a#am (ae$a' !n! !a#a' a8 ma&#ama& an "pe"!f!(* "%(ar %n&%( $!apa! $an o,9e(&!f. ,8 pen%r%" $an "%r,o$!na& ,e(er9a"ama mem,an%n(an ma&#ama& &er"e,%&. 8 "e&!ap (a#! men!#a! pre"&a"! pe(er9a* $!a +a9!, mem,er!(an ma(#%m ,a#a" &en&an pen!#a!an an $!#a(%(an.

Keleb!a" # -

menam,ar(an &er'a$ap '%,%nan pe(er9a "ana& rapa& %n&%( menapa! o,9e(&!f "ar!(a&

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pen!#a!an pre"&a"! $! per!n(a& pen%r%"an "%(ar $!%(%r (erana &!a$a p!a+a!an an ('%"%". a"pe( (e"a'an !a!&% fa(&or (er9a ,er,e/a3,e/a. Con&o'na  pen%r%" men!#a! a"pe( (ema'!ran &anpa me#!'a& (e%paaan pe(er9a. S!"&em pen!#a!an "ana& ma'a# $an &er#a#% pan9an "e$an(an !mpa( &er'a$ap (e9aaan oran!"a"! a$a#a' "e$er'ana.

R%9%( #amp!ran 1  on&o' ,oran "e(&or (era9aan Gam,ar ra9a' ,a+a' on&o' "e(&or "+a"&a

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MERANCANG JADUAL SESI TEMU DUGA DAN PEMERHATIAN AKTIVITI KERJA UNTUK PENILAIAN PRESTASI.

Pen%r%"an pre"&a"! mer%pa(an "a&% (!&aran an ,er&er%"an $an &er$!r! $ar!pa$a !. P#ann!n 7meranan8 B menen&%(an ma&#ama& oran!"a"! !!. Mon!&or!n 7meman&a%8 B meman&a% per9a#anan* (ema9%an $an pre"&a"! "eara ,er&er%"an

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!!!. De)e#op!n 7pem,an%nan8 B (e%paaan pe(er9a %n&%( me#a("ana(an &%a"an me#a#%! #a&!'an (er9a !). Ra&!n 7men!#a!8 B "eara ,er(a#a %n&%( men!#a! pre"&a"! ). Re+ar$!n 7an9aran8 B %n&%( pre"&a"! pe(er9a an ,a!(

Kitaran Pengurusan

2.2.1 J"& P!$%&%$ P'!()(%

1. Un&%( men9a$%a#(an pen!#a!an pre"&a"! pe(er9a* &e(n!( ba% '$"g’ a(an $!%na(an. 2. Da#am pen%naan &e(n!( ba% '$"g’( an$a per#% menen&%(an &ar!(' an an$a !n!n ,er&em% $enan "e&!ap pe(er9a. Lepa" &en&%(an &ar!('* an$a per#% ma(#%m(an (epa$a pe(er9a  m!n% a+a# "e,e#%m &ar!(' an an$a &en&%(an. -. Con&o'na* 9!(a an$a &en&%(an &ar!(' per&em%an pa$a per&ena'an ,%#an D!"em,er* an$a per#% ma(#%m(an pe(er9a pa$a a+a# ,%#an No)em,er. 4. Apa,!#a pe(er9a an$a "e&%9% $enan &ar!(' $an ma"a an $!&e&ap(an* an$a per#% menen&%(an penan$a ara" %n&%( per9%mpaan &er"e,%&. An&ara per"e$!aan $an perananan an per#% $!#a(%(an a$a#a' 

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mem,!nan(an pro"e" pen!#a!an $an menera'(an ,oran pen!#a!an (en$!r! (epa$a pe(er9a. Menempa'

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feeba%’ * ma(#%m(an pa$a pen!#a!3pen!#a! an ,er(a!&an ,a'a+a an$a

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$o(%men pen!#a!an pe(er9a. 

; %$44 (!5!& !'+$: pe(er9a "era' ,a#!( ,oran pen!#a!an

(en$!r!. ;!(a an$a men%na(an ) *+,-eg/ee feeba%’ * pen!#a!3pen!#a! pe(er9a a(an menera' e)!$en a&a% ,oran pen!#a!an (epa$a an$a. 

2 %$44 (!5!& !'+$: #en(ap(an "ema(an $o(%men* ,oran

pen!#a!an (en$!r! $an )*+,-eg/ee feeba%’ . 

1 %$44 (!5!& !'+$: #en(ap(an $raf per&ama pen!#a!an

pe(er9a. :a9! "em%#a (ena!(an an $!"or(an. 

3 #'% (!5!& !'+$: mem,%a& (ep%&%"an m%(&ama$.

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2 #'% (!5!& !'+$: #en(ap(an $raf &era('!r.

2.2.2 S!(% T!"4 D& P!$%&%$ P'!()(%

T%9%an %&ama "e"! &em%$%a a$a#a' %n&%( mem,er! ma(#%m ,a#a" (epa$a pe(er9a "%paa pe(er9a $apa& mene$ar! (e(%a&an $an (e#ema'an ma"!n3 ma"!n. Da#am "e"! &em%$%a* pen%r%" $an pe(er9a a(an $%$%( ,er"ama3 "ama %n&%( men(a9! pre"&a"! pe(er9a an #epa"* menen&%(an ma&#ama& a(an $a&an $an mem,!nan(an ara %n&%( mena&a"! ma"a#a' an $!'a$ap! o#e' pe(er9a "ema"a men9a#an(an &%a". Pen!#a!an "eara per,!nanan !n! "e'ar%"na men9a$! "e,a'a!an $ar!pa$a proram an ,er&er%"an "%paa pe(er9a $apa& men!n(a&(an pene&a'%an $an (e,o#e'an mere(a. Denan !&%* "!"&em pen!#a!an me"&! $!"epa$%(an $enan #a&!'an $an proram pem,an%nan oran!"a"!.

2.2.3 S)'*)' "& P!'5%$<$4$ P!$%&%$ P'!()(%

P!"M#$AA%

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Mengingatkan pekerja tentang tujuan perbincangan Mengalu-alukan kehairan

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Membincangkan penilaian keniri pekerja Menapatkan persetujuan untuk mencapai matlamat alam sesuatu tempoh masa Menentukan matlamat paa masa akan atang Membincangkan pelan tinakan untuk mengatasi kelemahan

P!!'#)%$ A*)%7%)% K!'+ S!5!$'

Pemer'a&!an a(&!)!&! (er9a "e,enar a$a#a' pemer'a&!an &er'a$ap pre"&a"! f!/!(a# pe(er9a. Pemer'a&!an a(an ,er#a(% "ema"a pe(er9a &er"e,%& men9a#an(an &%a". Pen%r%" a(an memer'a&!(an "epan9an 'ar! pe(er9a ,e(er9a %n&%( menen&%(an "ama a$a pe(er9a ma'!r $a#am me#a("ana(an (er9a.

2.3 MENGENDALIKAN PENILAIAN PRESTASI PEKERJA. 2.3.1

PROSES PENILAIAN PRESTASI

Pro"e" pen!#a!an pre"&a"! me#!,a&(an  #an(a' an ,er&%r%&an. Gam,ar ra9a' 1 men%n9%((an (e"em%a #an(a'3#an(a' ,er(enaan.

Ra9a' 1 Pro"e" Pan$%an Pen!#a!an Pre"&a"!

1. Mem,en&%( p!a+a! pre"&a"! a&a% "a"aran (er9a Lan(a' per&ama 

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p!a+a! pre"&a"! an $!(ena#! "e,aa! "a"aran (er9a per#% meno(on ma&#ama& "&ra&e!( oran!"a"! P!a+a! pre"&a"! $!,an%n(an me"&!#a' 9e#a" $an memp%na! o,9e(&!f an m%$a' %(%r $an $!n!#a! Con&o'na  pen!#a!an pre"&a"! &%a" 9%r%9%a# $!%(%r $enan (%an&!&! pen9%a#an ,er,an$!n (%a#!&! r%n$!nan 4 a"pe( $a#am fa(&or per&!m,anan pen!#a!an pre"&a"! !a!&% !. (e"a'!'an !!. (e,o#e' peraaan !!!. (e,o#e' &er!maan !). (ere#e)anan

2. Men%(%r a&a% men!#a! pre"&a"! "e,enar Soa#an ,er!(%& per#% $!am,!# per'a&!an Apa an $!%(%r $an ,aa!mana %n&%( men%(%r ,aa!mana pen!#a! mene&a'%! apa an "%$a' $!'a"!#(an o#e' pe(er9a "%m,er ma(#%ma&  #aporan 9%a#an &a'%nan* re(o$ r%n%&an pe#anan* #aporan (er9a &a'%nan ,a! mene&a'%! "ama a$a pe(er9a an $!n!#a! ,er9aa menapa! "a"aran (er9a a&a% p!a+a! (er9a an $!&e&ap(an* pen!#a! per#% men%na(an (ae$a' pen!#a!an an "e"%a!. Con&o'na  ,er$a"ar(an pemer'a&!an &er'a$ap apa an $!n!#a! 

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-. Mem,an$!n(an pre"&a"! "e,enar $enan p!a+a! pre"&a"! Menena#pa"&! "ama a$a "a"aran a&a% p!a+a!an an &e#a' $!&en&%(an "e,e#%m !n! &erapa! a&a% &!$a( men9a$! !np%& %&ama "ema"a mem,er! ma(#%m ,a#a" (epa$a pe(er9a 

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4. Mem,er! ma(#%m ,a#a" pen!#a! a(an mema(#%m(an (epa$a pe(er9a &en&an pre"&a"! "e,enar "ama a$a &erapa! a&a% &!$a(. "e"! ma(#%m ,a#a" "eara forma# a&a% &!$a( forma#. &%9%anna a$a#a' %n&%( menar! 9a#an ,a! mena&a"! ma"a#a' "a"aran (er9a an &!$a( &erapa!7 %n&%( pe(er9a &!$a( menapa! "a"aran8. 7pe(er9a an menapa! "a"aran8 &%9%an mem,er! ('!$ma& na"!'a& (epa$a pe(er9a aar mere(a &er%" mem,an%n(an $!r! $an (er9aa mere(a "en$!r! pa$a ma"a $epan. 

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. Menam,!# &!n$a(an pem,e&%#an a! pe(er9a an &!$a( ,er9aa menapa! "a"aran. Pen!#a! ,o#e' menam,!# &!n$a(an "er&a3mer&a $an &!n$a(an pem,e&%#an a"a" T!n$a(an menar! pene#e"a!an $enan (a$ar "eera aar "e$ar $an mem,%a& &!n$a(an pem,e&%#an Con&o'na  (e"!#apan pe(er9a men%na(an me"!n mene,a,(an (ema#anan $an (ero"a(an ,a'an men&a'. o#e' !&% &!n$a(an pem,e&%#an !a#a' mem,er!(an #a&!'an (epa$a pe(er9a &en&an ara pen%naan me"!n.  

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2.3.2 K'%)!'% P!$%&%$ P'!()(% K!'+ B!'"('*$

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Pen!#a!an ,era"a"(an
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Pen!#a!an ,era"a"(an e#aa& 7,e'a)!o%ra# ana#"!"8 Un&%( &%a" an ,er"!fa& &er"em,%n!* m!"a#na (e&%a $an pen%r%"* ma(a pen!#a!an pre"&a"! (er9a $!&e(an(an pa$a pen!#a!an &er'a$ap per!#a(%* "eper&! (e&epa&an +a(&% mem,er!(an #aporan* (e"e"%a!an aa (epem!mp!nan* ,!9a( menam,!# (ep%&%"an* (e(erapan (e&!$a('a$!ran.

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Pen!#a!an ,era"a"(an "!fa& 7&ra!& ana#"!"8 Mer%pa(an pen!#a!an pre"&a"! an "%(ar $!n!#a!. Iana me#!,a&(an 'a"!# &%a" an po"!&!f. Seara %m%m !r! a&a% "!fa& an per#% a$a "e"eoran &erma"%( !no)a"!* (rea&!)!&!* (ep!mp!nan $an (e"e&!aan.

MENGANALISIS HASIL PENILAIAN PRESTASI PEKERJA

2.;.1 P6)!$(% M(&# P!$%&%$ S*& P!$%&%$ 

K!($ H&6

Iana ,er#a(% apa,!#a !r!3!r! per!,a$! pe(er9a mempenar%'! (ep%&%"an pen!#a!an pre"&a"! an $!,%a& o#e' pen!#a!. Ma"a#a' !n! a(an men9a$! #e,!' "er!%" apa,!#a pen!#a! menam,!# (!ra !r!3!r! a&a% "!fa&3"!fa& an a$a pa$a $!r! pe(er9a an &!a$a ,er(a!&an #an"%n $enan (er9a an $!#a(%(an. Con&o' pene#!a &!$a( "%(a (epa$a "e"eoran pe(er9a* ma(a pen!#a!an &er'a$ap !n$!)!$% &er"e,%& a$a#a' nea&!f +a#a%p%n a$a an po"!&!f. 

R&) M'# H)% D$ K!)!4($

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Pen!#a! mem,er!(an mar(a' &er#a#% &!n! a&a% &er#a#% ren$a'. Pen!#a! mem,er!(an mar(a' a&a" $a"ar "!mpa&! a&a% m%n(!n pen!#a! "eoran an ,a!( 'a&!.* a&a% pen!#a! &er#a#% &ea" $!mana pen!#a! &!$a( ,erp%a" 'a&! $an mera"a &!$a( #aa( %n&%( $!,er!(an mar(a' an "e$er'ana a&a% &!n!. 

R&) K!($ / S)!'!6)%

:ea$aan !n! ,er#a(% apa,!#a pen!#a! men(a&eor!(an a&a% mene#a"(an pe(er9a men!(%& (r!&er!a per!,a$! "eper&! %m%r* 9an&!na* ,an"a $an (eaa&an a&a% r!&er!a an ,er(a!&an $enan oran!"a"! "eper&! (e(ananan*(ea'#!an pe(er9a $a#am oran!"a"! $an (e$%$%(an a&a% per'%,%nanna $enan pen%r%"an a&a"an. Pen!#a! mem,er!(an pen!#a!an an ,a!( (epa$a pe(er9a an memp%na! (e"amaan $enan pen!#a! ,er,an$!n $enan !n$!)!$% #a!n* on&o' "ama neer!. 

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Pen!#a! mem,er!(an mar(a' an "e$er'ana "e&!ap (r!&er!a a&a% $!men"! an $!n!#a!. Per(ara !n! (erana &!$a( ma'% men$apa& pan$anan an nea&!f o#e' pe(er9a an $!n!#a!. Se(!rana mem,er!(an mar(a' an ren$a' m%n(!n a(an mene,a,(an pen!#a! $!em%' a&a% $!ma(! 'am%n. a! mem%$a'(an &%a" pen!#a! ma(a mar(a' "e$er'ana a(an $!,er!(an. Un&%( mema"&!(an pen!#a!an a$!# $!,er!(an*  e#emen an 'ar%" $!per'a&!(an 

Enam E#emen er$a"ar(an Pen!#a!an Le,!' O,9e(&!f.

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MENGATASI JURANG PRESTASI PEKERJA PUNCA JURANG PRESTASI DAN PELAN TINDAKAN.

;%ran pre"&a"! mer%pa(an per,e/aan $! an&ara (ea$aan "e,enar $enan "!&%a"! an $!9an(a o#e' "e"e,%a' oran!"a"!. ;%ran pre"&a"! $!ana#!"!" "%paa $apa& menen&%(an "e9a%' mana pre"&a"! pern!aaan* $an "e9a%' mana !a ma"!' per#% $!,an%n(an %n&%( menapa! ma&#ama& oran!"a"!.

2..1 P$<=P$< B!'&*$ J'$4 P'!()(%

!. Ma"a#a' per!,a$! !!. T!$a( mema'am! "epen%'na peranan !!!. :ea$aan f!/!(a# $! &empa& (er9a !).:e(%ranan pene&a'%an (er9a ). Pen%r%"an an &!$a( ,er(e"an )!. S&r%(&%r (ep!mp!nan oran!"a"! an ,erma"a#a'

2..2 P!&$ T%$"*$ J'$4 P'!()(%,

Pe#an &!n$a(an mer%pa(an "a&% $o(%men an menenara!(an #an(a'3 #an(a' an per#% $!am,!# &!n$a(an %n&%( menapa! "e"%a&% ma&#ama&. T%9%an pe#an &!n$a(an $!"e$!a(an a$a#a' %n&%( mena&a(an "%m,er an $!per#%(an %n&%( menapa! ma&#ama&* meran(a 9an(a ma"a apa,!#a "e"%a&% &%a" per#% $!"e#e"a!(an pa$a ma"a an &er&en&%.

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Con&o' pe#an &!n$a(an 7r%9%( #amp!ran 28

SOALAN /0UESTION :

1. Senara!(an (ae$a' pen!#a!an $a#am mem,!na ,oran pen!#a!an >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 

Teran(an (r!&er!a pen!#a!an pre"&a"! (er9a. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

+

;e#a"(an ma("%$ pemer'a&!an a(&!)!&! (er9a "e,enar "eara r!n(a". >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

4. Senara!(an p%na3p%na ,er#a(%na 9%ran pre"&a"!. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

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RUJUKAN/ Refe/e"%e:

1. A,.A/!/ @%"of . 720128. Pe"laa" P/e1'a1 # Ko"1e2 a" Pela1a"aa" . UUM Pre"" ISN -   2. Far!$a'+a&! Mo'$ S'am"%$!n* M$ La/!m Mo'$ !n* %ra!$a
. <&&p66+++.p&".om.m* T!me Manaemen&* 2 ;%n 201* 1425.
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KERTAS PENERANGAN 2

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