galileo gds fares & ticketing Clue card

CURRENCY TABLES….H/FBT FBT* FBT*AU

Display all currency tables Display by country code

FARE QUOTES….H/FQ

FARES & TICKETING CLUE CARD FOR AUSTRALIAN AND NEW ZEALAND AGENTS For further Galileo support, register or log on to our online support site, Ask Galileo. www.galileo-au.custhelp.com

Galileo Service Centre Australia: 1300 555 000 New Zealand: 0800 425 453

FARE DISPLAYS….H/FD FD23DECSYDSIN-OW Basic Display one way FD23DECSYDSIN/QF QF fares only FD23DECCDGLHR@Y Fares for specific class FD-RT/QF Change to return fares on QF FD14JUNSYDHKG-RT/QF Fare display return on QF FN*2 Display fare notes menu line 2 of availability FN*2/P2 Display fare notes line 2 of availability, paragraph 2 of fare notes FN*3/ALL Display all notes line 3 FR*1 Display fares routing line 1 FD* Redisplay Fare Display FDOLAX Fare Display Alternative for LAX

TAX TABLES….H/TAX FTAX FTAX-AU FTAX*PFC-LAX FTAX*PFC-UA

List all countries with tax information Display tax for country AU Display passenger facility charge for LAX Display PFC for carrier UA

Note: Add carrier code qualifier for ALL fare quotes. (xx=carrier code) FQ/Cxx Quote all pax as adults FQP2*C05/Cxx Quote passenger 2, child age 5, age MUST be 2 digits FQ*C05/ACC/Cxx Quote child psgr (5 yrs) to gain fare guarantee if child in separate bkg file to adults Note: Child name using format below will auto-quote as child passenger type code: N.1JONES/ALICEMISS*P-C07 FQ@VE14NR/Cxx Quote by fare basis FQBB/Cxx Quote at Best Buy price FQ@VE14NR/Cxx Quote by fare basis FQBB/Cxx Quote at Best Buy price FQBA Quote Best Buy regardless of Availability FQBBP1.2.3*C07/CQF Quote Best Buy pax 1.2 adults Pax 3 child / plate to QF FQBBK Auto re-book to applicable class/fare (valid only after FQBB entry) *FF1 Display filed fare 1 FX1 Cancel filed fare 1 FXALL Cancel all filed fares FF1@R Restore fare 1 FF1P2@R Restore fare1 for pax 2

FOLLOW UP ENTRIES….H/FQL FQL F*Q FI FQN

Display fare quote ladder Display linear format Ignore fare quote Display fare components

FARE QUOTE PLANNER….H/FQP FQPSYDLONSYD FQP*3 FQL4 FQP* FQPBNE:APLON FQPBNEPER+QF*CNN FQPNCYX-FRAMUC+LH

Quote SYD-LON-SYD Display quote 3 linear format Display quote 4 ladder format Return to main quote display With global indicator With carrier and child disc. With connection indicator

MANUAL FARES….H/FBC FBCCQF FBCP1 FBCP2/S1-4 FBUFB/YPX FBUNVB/15JAN FBUTAX1/19.ØØXF FBUROE/1.2345 *FB FBF FBFALL

Fare build create, carrier QF Fare build passenger 1 Fare build passenger 2, segments 1 to 4 Update fare basis Update not valid before Update tax 1 Update ROE Re-display fare build File fare build File fare all passengers

TICKET MODIFIERS….H/TMU TMU1FS/Z9/EBNON REFUNDABLE Store modifiers FOP cash, commission 9%, endorsement NON-REF (Note: Carrier code should be stored with fare quote) TMU1P1FCK/P2FS FOP passenger 1 cheque, passenger 2 cash /FMR Multiple forms of payment /TC123456 Add tour code 123456 /IT Print Inclusive Tour in fare Box /PT Paper ticket modifier TMU1EB@VALID BA Change endorsement modifier for filed fare 1 TMU1EB@ Delete endorsement TMU1AI12345 Add Net Remit code filed fare 1

INTERLINE AGREEMENT….H/ARR H/AAR DT/AAR/DIS-XX DT/IAT/DISXX

Airline Interline agreement Display Interline Agreement (where airline = XX) Display Interline Electronic Ticketing Table

FLOWN MILEAGE….H/FL FLRIOLOSNBOJEDSAH FLSYDLON//LAXSYD

Flown mileage Flown mileage with surface sector

TICKET ISSUE….H/TKP TKP TKP3 TKP1P2

Issue all tickets Issue ticket filed fare 3 Issue ticket filed fare 1/pax 2

CREDIT CARD AUTHORISATION…..H/JV JV37284567841225/V1 Verify Card Only JV37284567841225/T215.ØØ/D1002/MBA Request credit card approval when airline vendor is to be the merchant.

TINS AND STOCK TABLES HMPR Display today's TINS HMPR/25APR Display different date TINS HMPR/XXXXØ2 Print TINS report to printer HMSA-44412345ØØ1/4441234749/250 Add ticket stock to agency stock records HMTNXXXXØ3-44412345ØØ1/4441234749/25Ø Add stock tickets to ticket printer XXXXØ3 HMTN/D Display all ticket numbers held in tins table HMSD Display stock records TKV/CQF Issue test ticket TRV/Ø9Ø1234567892 Void ticket - must include carrier code & check digit

EXCHANGE TICKETS….H/TKEX 1. Retrieve original booking 2. Amend itinerary as applicable 3. Fare Quote/Build new fare 4. End transaction and re-retrieve then: TKPFEX/CQF/Z9 Display exchange mask for all passengers. all segments TKPFEX08123456789012 Display exchange mask for E Ticket exchange

EXCHANGE TICKET MASK….H/TKEX Complete mask (tab to relevant fields): EQUIV Used for foreign currency transactions only EXCH TKT NO Number of exchange ticket use P if check digit unknown THRU If more than two tickets in conjunction use X TKT NO Last tkt in conjunction series NO. OF CPNS Number of coupons of each ticket being exchanged, ie 02 for two coupons COUPONS TKT1 Coupon numbers of first ticket, ie 1234 PD TAXES Total value of taxes on original including code, ie 1Ø.ØØXA TTL VALUE Currency code and value of ticket being exchanged excluding any taxes BSR For foreign currency ORG FOP Original FOP, ie S or CC ORG ISSUE TKT NO Original issue if ticket being exchanged is not the original issue ORG/DES Origin/Destination cities of original ticket DATE Date of original issue IATA IATA code of original issue *EX Re-displays exchange mask If a refund or additional collection applies, a second mask will display requesting the FOP for collection or refund.

ADVISE MANUAL TICKET NUMBERS H/OSI or H/SSR GC*200/5

GIS page reference to determine if carrier requires OSI or SSR format. SI.BA*TKNM12512345678903 Advise ticket number OSI format SI.S1-2P1/TKNM*08112345678903 Advise ticket number SSR format

TICKET PRINTING PROBLEMS….H/HMOM 1) HMLD 2) HQSXXXXØ3 3) HQCXXXXØ3

4) HMOMXXXX03-D 5) HQSXXXXØ3 6) HMOMXXXX03-U

How's My Line Doing? Re-send/re-start printer repeat several times Count number of items waiting to be printed If there are tickets on buffer... Take printer down Quick start again Bring printer up. Tickets should print.

If the above procedures do not rectify ticket printing, please contact the Service Centre. Galileo says ticket issued but nothing has printed 1. Is printer switched on and does it have sufficient ticket stock? 2. Is the printer on line? 3. Is the ticket printer showing 'UP' in the host? 4. Is the ticket print showing on the print queue? If the answer to all these questions is yes, then seek expert advice from the Galileo Help Desk.

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