CAE / Advanced level exercises on register transfer from formal to informal and vice versa
From Greetings to Closing. All email phrases you need to know to make your general emails and business emails look great!Descripción completa
Full description
Full description
Descripción: Trabajo
Organización Formal e InformalDescripción completa
Comercio formal e informalDescripción completa
Useful expressions to use in formal letters (banking)Descripción completa
APTIS
Descripción completa
A brief description of the formal and informal processes of conflict resolution and their appropriateness in handling disputes.Full description
communication formal vs informal
APTIS
Tenaga Kerja Formal Dan InformalTenaga Kerja Formal Dan InformalTenaga Kerja Formal Dan InformalTenaga Kerja Formal Dan InformalTenaga Kerja Formal Dan InformalTenaga Kerja Formal Dan Inform…Deskripsi lengkap
Letter writing
FORMAL AND INFORMAL COMPLAINT LETTERS (A) Formal Complaint
SITUATION: You ordered 3 photocopiers for your school. Only one was delivered You need these machines urgently There is also a mistake on the invoice (what is it?) When you called to speak to someone about it, no one could find a record of your order
This is not the first time you’ve had problems like this Remember to include what action you want the other person to take in the formal complaint
Dear Sir/ Madam, I would like to make a complaint about the three photocopiers that I ordered on 31st October 2013 from your company. However, I only received one photocopier on 4th November 2013. It seems that there was a mistake on the invoice that reads ‘One Minolta Photocopier. To make matters worse, your clerk was a bit unhelpful when I called. I was simply passed from person to person. Above all, no one took responsibility to solve the problem. Our school really needs that photocopiers urgently. Taking everything into consideration, I would appreciate if you could deliver the rest of the photocopiers by the end of this week. I look forward to your reply. Sincerely, Nat (ASNAT RASHID)
(B) INFORMAL COMPLAINT SITUATION: You ordered 3 photocopiers for your school. Only one was delivered You need these machines urgently There is also a mistake on the invoice (what is it?) When you called to speak to someone about it, no one could find a record of your order This is not the first time you’ve had problems like this Remember to include what action you want the other person to take in the formal complaint Hi Jae, This is horrible! You guess what, last week I ordered three photocopiers but they sent only one! Didn’t they check the invoice? Oh yes… that fellow wrote it wrongly, he wrote one instead of three. And another thing – this company should replace their rude clerk! We really need those photocopiers urgently. I need to register a complaint to the company. Got to go now. Hope to hear from you soon. Cheers, Nat
