Diploma in
HOSPITALITY MANAGEMENT Brochure
Prepare for a career that’s anything but ordinary
Introduction
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Syllabus
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Steps to gaining DipHM
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FAQ
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- Entry Requirements - Fees for the exam - Registration - Preparation for the exam - Results - Certification
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Diploma in Hospitality Management
Prepare for a career that’s anything but ordinary
SCQF Level 6
The only UK qualification in global hospitality
Diploma in Hospitality Management provides
Diploma in Hospitality Management is open to
insights into today’s emerging Global Hospitality &
everyone regardless of previous educational
Tourism industry. This qualification can add value
background. However, it may be of particular
to make you a major contributor in this growing
interest to:
arena with advanced know-how of hospitality
•
Individuals
involved
with
hospitality
management. Diploma in Hospitality Management
management, tourism management, or hotel
addresses vital issues of hospitality that incorpo-
administration
rates every current aspect the industry requires
•
A university student considering placements,
worldwide. Diploma in Hospitality Management
careers in hospitality industry and/or further
enables you to build up great confidence providing
study
strong background of brands, assessment and quality assurance of hospitality and tourism.
•
Someone with general interest in hospitality management.
Diploma in Hospitality Management will provide candidates the opportunity to gain advanced level knowledge in global hospitality management. The syllabus covers the nature & scope of global hospitality industry, external environmental factors influencing global hospitality industry & its growth, global brands in international hospitality industry, global accommodation & food-service industry and quality in the context of global hospitality sector.
Learning outcomes
Contents
Explore the nature and scope of
Defining hospitality, history, size & scope of the hospitality industry, serviced
global hospitality industry
& non-serviced accommodation, the food service sector, government related hospitality organisations, grading organisations and other hospitality-related services.
Explore the external
PEST analysis, factors affecting the hospitality industry, socio-cultural
influences on the
influences, socio-cultural positive/ negative impacts of tourism & hospitality,
hospitality industry
factors influencing hospitality spending and positive/ negative economic impacts of tourism & hospitality.
Explore the factors
The increase in international tourism, socio-cultural factors influencing the
influencing the hospitality
industry's development, technological factors influencing the industry's
industry growth
development, economic factors influencing the industry's development, environmental factors influencing the industry's development and political factors influencing the industry's development.
Explore the growth of global
The growth of global hospitality brands, categories of branding, benefits of
brands for hospitality industry
branding,
leading
global
hospitality
brands,
franchise
agreement,
multinational hotel group development, management contracting, strategic alliances and consortia.
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Syllabus
Learning outcomes
Contents
Explore the accommodation &
Hotel location decisions, different types of accommodation (catered/ serviced,
food-service industry
self-catered /non-serviced), distribution systems, distribution intermediaries, advantages & disadvantages of distribution channels, size/ scope of food-service industry, reasons for eating out, factors in the meal experience, standard industrial classification (SIC), different types of foodservice or catering, different types of restaurants, fast-food & take-aways, contract catering & employee feeding, employee feeding operations, public sector & welfare catering, travel catering, food production methods, trends in food service &production, legislation, health & safety issues, environmental issues and the impact of ‘credit-crunch’ on t he industry.
Understand the quality aspects
Definitions of quality, characteristics of service products, definitions of service
in global hospitality
quality, technical & functional quality, five-gap model, attributes of service quality, total quality management, quality standards certifications, key elements in quality management, quality management excellence model, the internationalisation of quality, the advantages of international employees for organisation, expat employment, standards of performance or 'standard operating procedures' (SOPs) and quality monitoring & measurement.
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Four Steps to complete Hospitality
Step-1
Register yourself as IQN student at no cost!
Download free course book and practice questions from your free IQN account.
Step-2
practice questions as an independent student OR
Step-3
Supported-learning: Take tuition support from RTC.
Register for the exam at your convenience. There is only one exam to qualify for the diploma.
Step-4
Self-learning : Study Hospitality diploma course book and
Pay online by credit/debit card through VUE web account.
Sit for the exam at Pearson VUE exam centre near your location and receive result immediately.
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Entry requirements
What documents do I need to complete registration?
There are no formal entry requirements for Diploma in
No documents are required to be submitted for
Hospitality Management. The diploma is open to all
registration. You just need to provide your personal
from school leavers to post graduates and employees
details and a valid email ID to activate your student
who want to increase their knowledge and skills.
account.
How much will it cost?
When are active exams available?
Registration to this qualification is completely free.
Exam for Diploma in Human Resource Management
Exam fee is £99 and there are no other charges for
is available round the year through Pearson
VUE
gaining the qualification. However, if you take tuition
exam centres. You can schedule your exam at
your
support from any of our registered training centres
convenience.
they will charge tuition fees for their services. How will I be assessed? How do I register? Complete two registrations 1) For study resources (IQN Student Account) – Please visit www.iqnuk.com/students/create free-student-account
You will be assessed by a set of 40 Multiple Choice Questions (MCQs). Each MCQ will carry 2.5 marks and will be marked automatically by computer. Duration of the exam is 60 minutes. You will need to get minimum 60% marks to pass the exam.
– Provide personal and additional information – Check your email to validate your account 2) For exam (Pearson VUE web account) – Sign up for a web account at www.vue.com/iqn – Schedule/book the exam at your convenience and pay your exam fees (i.e £99)
What is the preparation time needed for the diploma? The time to complete the preparation will depend on yourself and your willingness. However, exam can be taken any time in a year through Pearson VUE exam centres. Hence, you can take whatever time you feel appropriate for the preparation.
When can I register? Both registration with IQN and Pearson VUE can be completed any time in a year.
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FAQ
How do I prepare myself?
How do I pay for the exam (fees)?
You will get online study materials- course book and
Fees are payable through debit/credit card at Pearson
practice questions required for the preparation of your
VUE website at the time of scheduling your exam.
exam. These are all free when your register with IQN. You can study independently to prepare for the exam.
How many times can I attempt? You can sit as many times as you wish until you pass
Alternatively, you can take tuition support from one of
the exam. Every resit will cost you £29.
our Registered Training Centres. Course book is broadly sufficient for exam success as it covers all contents of the qualification. ‘Practice Questions’ are very useful for your exam
How will I get my exam result and certificate? At the end of the exam, you would be provided results by Pearson VUE exam centre staff.
preparation. Questions may or may NOT be set from
The certificate will be couriered (using ROYAL MAIL
Practice Questions.
or 'similar') to the address given by you in Pearson
However, you may expect ‘live exam’ at Pearson VUE which will have ‘similar’ pattern of questions.
VUE web account. It may take (minimum) 6 weeks to receive the certificate. Hence, it is important that in your Pearson VUE web account, you provide detail
How do I book/schedule my exam? You can schedule/book your exam through your Pearson VUE web account for IQN. Please visit
and absolutely correct postal address.
Who will be awarding the diploma? Diploma in Hospitality Management is jointly certificated
www.vue.com/iqn for the details. by IQN & SQA. How can I resit for an exam? What is the level of this diploma? You can resit for the exam if you fail in the exam. You will need to schedule your resit exam by paying only £29 to Pearson VUE.
Diploma in Hospitality Management is accredited at Scottish Credit and Qualifications Framework (SCQF) level 6 (20 credits) and benchmarked against European Qualifications Framework (EQF) level 4.
Find out more w
www.iqnuk.com/hospitality
@
[email protected]
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