CSR Matrix (Example Only)

Customer-Specific Requirements Matrix IMPORTANT NOTE: Customer-specific requirements are regularly updated. Check www.iaob.org and the Customer's websites for the latest requirements 1

IATF Requirements are in blue italics

May 2006

2

ISO/TS 16949:2002

DaimlerChrysler

3

Clause Number and Title

Page Requirement Number and Title

4

Contents

iii

5 6

Foreword Remarks for certification

vii viii

7

Introduction

ix

8 9 10 11 12 13

0.1 General 0.2 Process approach 0.3 Relationship with ISO 9004 0.3.1 IATF Guidance to ISO/TS 16949:2002 0.4 Compatibility with other management systems 0.5 Goal of this Technical Specification

Quality management systems - Requirements

1

15

1 Scope (Title only)

1

1.1 General 1.2 Application

1 Scope

1 Scope

2 References (9)

2 References (10)

3 Definitions (13)

1 1

18

2 Normative reference

2

19

3 Terms and definitions (See ISO 9000:2005)

2

3 Definitions (7)

2

4.2.3 Special Characteristics not Identified with Symbols

20 21

22 23 24 25 26 27

3.1 Terms and definitions for the automotive industry

4 Quality Management System (Title only)

4.1 General requirements (Including a to f) 4.1.1 General requirements - supplemental 4.2 Documentation requirements (Title only) 4.2.1 General 4.2.2 Quality manual 4.2.3 Control of documents (Including a to g)

JAN ROOVERS ASSOCIATES, INC.

General Motors Requirement Number and Title

ix ix xi xi xi xii

14

16 17

March 2006 Rev 08/31/06

3

3 4 4 4 5 5

January 27, 2007

www.janroovers.com [email protected]

28 29

4.2.3.1 Engineering specifications 4.2.4 Control of records

5 6

30

4.2.4.1 Records retention

6

31

5 Management Responsibility (Title only)

6

32 33

5.1 Management commitment (Including a to e) 5.1.1 Process efficiency

6 6


4.1.1 Records Retention

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4.1.2 Records Retention


34

5.2 Customer focus

7

35

5.3 Quality policy

7

36 37 38 39

5.4 Planning (Title only) 5.4.1 Quality objectives 5.4.1.1 Quality objectives - Supplemental 5.4.2 Quality management system planning

7 7 7 7

40

5.5 Responsibility, authority and communication (Title only)

8

41

5.5.1 Responsibility and authority

8

42 43 44 45

5.5.1.1 Responsibility for quality 5.5.2 Management representative 5.5.2.1 Customer representative 5.5.3 Internal communication

8 8 8 8

46 47 48 49 50 51 52

5.6 Management review (Title only) 5.6.1 General 5.6.1.1 Quality management system performance 5.6.2 Review input 5.6.2.1 Review input - supplemental 5.6.3 Review output

6 Resource Management (Title only)

9 9 9

10

6.1 Provision of resources

10

54 55 56 57 58

6.2 Human resources (Title only) 6.2.1 General 6.2.2 Competence, awareness and training 6.2.2.1 Product design skills 6.2.2.2 Training

10 10 10 11 11

61 62

63 64 65

66 67

6.2.2.3 Training on the job 6.2.2.4 Employee motivation and empowerment 6.3 Infrastructure 6.3.1 Plant, facility and equipment planning

6.3.2 Contingency plans 6.4 Work environment 6.4.1 Personal safety to achieve product quality

6.4.2 Cleanliness of premises

7 Product Realization (Title only)


4.1.9 Customer Satisfaction 4.2.10 Management Review

9 9 10

53

59 60

4.1.9 Customer Satisfaction

4.1.10 Internal Auditor Qualifications

11 11 11 11

12 12 12

12 12

January 27, 2007


68

7.1 Planning of product realization

12

69

7.1.1 Planning of product realization - Supplemental

13

70

7.1.2 Acceptance criteria

13


4.2.2 Product Creation Process

January 27, 2007


71 72

73 74

7.1.3 Confidentiality 7.1.4 Change control

7.2 Customer-related processes (Title only) 7.2.1 Determination of requirements related to the product

13 13

4.2.16 "Forever" RequirementsExtended Enterprise™

4.1.6 Design Changes

4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield ; also 4.2.5 The Diamond

4.1.5 Special Characteristics

13 13

75

7.2.1.1 Customer-designated special characteristics

14

76 77

14 14

78

7.2.2 Review of requirements related to the product 7.2.2.1 Review of requirements related to the product Supplemental. 7.2.2.2 Organization manufacturing feasibility

79

7.2.3 Customer communication

14

4.2.17 Electronic Communication

80

7.2.3.1 Customer communication - Supplemental

15

4.2.16 "Forever" RequirementsExtended Enterprise™

81

7.3 Design and development (Title only)

14

15

82

7.3.1 Design and development planning

15

83

7.3.1.1 Multidisciplinary approach

15

84 85 86

7.3.2 Design and development inputs 7.3.2.1 Product design input 7.3.2.2 Manufacturing process design input

15 16 16

87

7.3.2.3 Special characteristics

16

88

7.3.3 Design and development outputs

16


4.1.3 Electronic Communication 4.1.4 Shipment Notification System

4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield ; also 4.2.5 The Diamond 4.2.15 PFMEAs and Control Plans


January 27, 2007


89

7.3.3.1 Product design outputs - Supplemental

17


90

7.3.3.2 Manufacturing process design output

17

4.2.14 Process Approval

91 92

7.3.4 Design and development review 7.3.4.1 Monitoring

17 17

93

7.3.5 Design and development verification

18


4.2.7 Design Verification (DV) and Production Validation (PV)

January 27, 2007


4.2.7 Design Verification (DV) and Production Validation (PV)

94

7.3.6 Design and development validation

18

95 96

7.3.6.1 Design and development validation - Supplemental 7.3.6.2 Prototype program

18 18

97

7.3.6.3 Product approval process

18

4.1.3 Production Part Approval Process 4.1.8 Part Approval Process See DaimlerChrysler PPAP 4th Ed. See GM Customer Specifics for PPAP Customer Specifics (May 2006) (Section 5, Pages 15-26, March 31, 2006)

98

7.3.7 Control of design and development changes

19



4.1.5 Supplier Quality Management System Development

4.1.11 Supplier Quality Management System Development 4.1.11.2 Customer acceptance of 2nd Party Audits and Criteria for Approval 4.1.11.3 Supplier Development of Specially Designated Small Suppliers 4.1.12 Heat Treating Processes

99 100 101

7.4 Purchasing (Title only) 7.4.1 Purchasing process 7.4.1.1 Regulatory conformity

19 19 19

102

7.4.1.2 Supplier quality management system development

19

103 104 105 106 107

7.4.1.3 Customer-approved sources 7.4.2 Purchasing information 7.4.3 Verification of purchased product 7.4.3.1 Incoming product quality 7.4.3.2 Supplier monitoring

19 20 20 20 20

108

7.5 Production and service provision (Title only)

21

109 110

7.5.1 Control of production and service provision 7.5.1.1 Control plan

21 21

111 112

7.5.1.2 Work instructions 7.5.1.3 Verification of job set-ups

21 21

113

7.5.1.4 Preventive and predictive maintenance

22


4.1.9 Customer Satisfaction

4.2.15 PFMEA's and Control Plans

January 27, 2007

4.2.6 Customer Signature on Control Plan


114

7.5.1.5 Management of production tooling

22

115

7.5.1.6 Production scheduling

22

116 117 118

7.5.1.7 Feedback of information from service 7.5.1.8 Service agreement with customer 7.5.2 Validation of processes for production and service provision 7.5.2.1 Validation of processes for production and service provision - Supplemental

22 22 23

120

7.5.3 Identification and traceability

23

121 122

7.5.3.1 Identification and traceability - Supplemental 7.5.4 Customer property

23 24

123 124

7.5.4.1 Customer-owned production tooling 7.5.5 Preservation of product

24 24

119


4.1.1 Management of production tooling

23

4.2.13 Packaging, Shipping and Labeling

January 27, 2007

4.2.4 UPC Labeling for Commercial Service Applications


125 126

7.5.5.1 Storage and inventory 7.6 Control of monitoring and measuring devices

24 24

127

7.6.1 Measurement system analysis

25

128 129 130 131

7.6.2 Calibration/verification records 7.6.3 Laboratory requirements (Title only) 7.6.3.1 Internal laboratory 7.6.3.2 External laboratory

25 25 25 25

132 133 134 135 136 137

8 Measurement, analysis and improvement (Title) 8.1 General 8.1.1 Identification of statistical tools 8.1.2 Knowledge of basic statistical concepts 8.2 Monitoring and measurement (Title only) 8.2.1 Customer satisfaction

26 26 26 26 26 26

138

8.2.1.1 Customer satisfaction - Supplemental

26

4.1.4 Certification Body/Registrar Notification

139

8.2.2 Internal audit

27

4.2.9 Internal Quality Audits

140 141

8.2.2.1 Quality management system audit 8.2.2.2 Manufacturing process audit

27 27

142

8.2.2.3 Product audit

27

143 144

8.2.2.4 Internal audit plans 8.2.2.5 Internal auditor qualification

27 28

145

8.2.3 Monitoring and measurement of processes

28

146

8.2.3.1 Monitoring and measurement of manufacturing processes

28


4.2.9.1 Layered Process Audits 4.2.9.2 Special Process Assessments 4.2.9.2.1 Heat Treating Processes

January 27, 2007

4.1.9 Customer Satisfaction 4.2.8 Certification Body Notification and Certification Status - "New Business Hold - Quality"

4.1.12 Heat Treating Processes

4.1.10 Internal Auditor Qualifications


147

8.2.4 Monitoring and measurement of product

29

4.2.8 Continuing Conformance

148

8.2.4.1 Layout inspection and functional testing

29

4.2.6 Annual Layout


January 27, 2007

4.2.5 Layout Inspection and Functional Test


149

150

151 152 153 154

8.2.4.2 Appearance items

8.3 Control of nonconforming product

8.3.1 Control of nonconforming product - Supplemental 8.3.2 Control of reworked product 8.3.3 Customer information 8.3.4 Customer waiver

29

29

30 30 30 30

155 156

8.4 Analysis of data 8.4.1 Analysis and use of data

30 31

157 158 159

8.5 Improvement (Title only) 8.5.1 Continual improvement 8.5.1.1 Continual improvement of the organization

31 31 31

160 161

8.5.1.2 Manufacturing process improvement 8.5.2 Corrective action

31 31

162

8.5.2.1 Problem solving

32

163 164 165 166

8.5.2.2 Error-proofing 8.5.2.3 Corrective action impact 8.5.2.4 Rejected product test/analysis 8.5.3 Preventive action

32 32 32 32

167 168 169 170

Annex A (normative) Control plan A.1 Phases of the control plan A.2 Elements of the control plan

Bibliography

4.2.12 Appearance Masters

33

4.2.10 Corrective Action Plan

4.2.15 PFMEA's and Control Plans

4.2.6 Customer Signature on Control Plan

33 33 34

171

Other

Other

172

4.2.1 Third-Party Registration Requirements

4.1.7 Official Language Version

4.1.11.1 Customer acceptance of QS-9000:1998

173


January 27, 2007


174

4.2.11 e-CIMS

4.2.1 Third-Party Registration Requirements

175

4.2.2 General Procedures and Other Requirements (14)

176

4.2.3 ISO/TS 16949:2002 Applicability

177

4.2.7 GM Holdens-Specific Requirements 4.2.9 Controlled Shipping Level II (CSII) - Notice to Certification Body

178


January 27, 2007


er-Specific Requirements Matrix

ents are regularly updated. Check www.iaob.org and the Customer's websites for the latest requirements

October 2006

Ford Motor Company Requirement Number and Title

1 Scope

2 References (24)

3 Definitions (24)

4.14 Planning of Product Realization 4.1 Scope of Quality Manual

4.2 Control of Documents JAN ROOVERS ASSOCIATES, INC.

January 27, 2007


4.3 Engineering Specifications

4.4 Control of Records

4.7 Management Review 4.11 Plant, Facility and Equipment Planning


January 27, 2007


4.5 Customer Focus 4.38 Customer Satisfaction

4.14 Planning of Product Realization 4.14 Planning of Product Realization

4.6 Customer Representative

4.7 Management Review

4.8 Management Review Input

4.10 Provision of Resources 4.10 Provision of Resources 4.9 Training 4.10 Provision of Resources 4.9 Training 4.9 Training 4.10 Provision of Resources 4.11 Plant, Facility and Equipment Planning 4.12 Contingency Plans

4.13 Cleanliness of Premises


January 27, 2007


4.14 Planning of Product Realization

4.40 Monitoring and measurement of manufacturing processes 4.15 Acceptance Criteria


January 27, 2007


4.16 Customer related Processes

4.21 Special Characteristics

4.17 Review of requirements related to the product - supplemental 4.18 Manufacturing Feasibility

4.19 Customer communication supplemental

4.22 Design and Development Review 4.14 Planning of Product Realization 4.20 Multidisciplinary approach

4.21 Special Characteristics Table A - Qualification of All Product Characteristics


January 27, 2007


4.11 Plant, Facility and Equipment Planning 4.20 Multidisciplinary approach 4.20.1 Control Item (s) Fasteners 4.20.1.1 Mat'l Analysis - H-T Parts 4.20.1.2 Mat'l Analysis - Non H-T 4.20.1.3 Lot Traceability

4.22 Design and Development Review

4.14 Planning of Product Realization 4.23 Design and Development Verification 4.3 Engineering Specifications


January 27, 2007


4.22 Design and Development Review 4.24 Prototype Program 4.25 Product Approval Process See Ford Motor Company CustomerSpecific Requirements for use with PPAP 4th Edition, March 31, 2006

4.26 Regulations 4.27 Subcontractor Development 4.27.1 "Subcontractors to achieve...." 4.27.2 "Successful assessment of the subcontractor...."

4.28 Customer approved sources

4.29 Incoming Product Quality 4.30 Scheduling subcontractors 4.40 Monitoring and measurement of manufacturing processes

4.31 Job (Work) Instructions

4.32 Verification of Job Set-ups 4.33 Preventive Maintenance JAN ROOVERS ASSOCIATES, INC.

January 27, 2007


4.40 Monitoring and measurement of manufacturing processes

4.34 Identification and traceability, preservation, storage and inventory




January 27, 2007



4.35 Measurement systems analysis 4.36 Laboratory Requirements 4.36 Laboratory Requirements

4.37 Statistical tools and concepts 4.37 Statistical tools and concepts

4.38 Customer Satisfaction

4.39 Internal Quality Audits - Internal Auditor Qualifications 4.39.1 "Be trained and evaluated...." 4.39.2 "Or, have conducted...." - Internal Auditor Trainer Qualifications 4.39.3 "The training listed in 4.39.1...." 4.39.4 "Process and Product audits...."

Table B - Ongoing Process and Product Monitoring + Glossary 4.40 Monitoring and measurement of manufacturing processes JAN ROOVERS ASSOCIATES, INC.

January 27, 2007


4.5 Customer Focus 4.41 Monitoring and measurement of product Table A - Qualification of All Product Characteristics Table B - Ongoing Process and Product Monitoring 4.42 Layout Inspection and Functional Testing


January 27, 2007


4.43 Appearance Items 4.44 Control of Nonconforming Product

4.41 Monitoring and measurement of product 4.45 Customer waiver

4.5 Customer focus

4.44 Control of Nonconforming Product

4.44 Control of Nonconforming Product

4.20 Multidisciplinary approach

Other 4.46 Automotive certification scheme for ISO/TS 16949:2002, Rules for Achieving IATF Recognition 4.47 Guidance for implementation of ISO/TS 16949


January 27, 2007



January 27, 2007


CSR Matrix (Example Only)

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