Ever Banegas Chávez
Calidad Total On-line.
c c
cccccccccc c !"# c
c c cc c
$%&# c #'#%" c
c c c c! c" c
""%( c
)"*
%&%%&%c
c
# $ c
á"#%+%""%( ,$$$
c c
0
á
Ever Banegas Chávez
Calidad Total On-line.
-%" #""%(' c$cc #% ,$$"#%+%""%(
' c$c
,$ . /
,$0"12 3 4$
' %c$c%c ' %c$c%c
"$%$
' c ' %c
c
1
á
Ever Banegas Chávez
Calidad Total On-line.
#""%( cc c( c) ) c c)* c c! c+ c c, c c( - ( ( . c"#/c c( ( . c c,c* ( ( . ccc+ c c"#c $ 5 0 c# ( . c ( c* c c ( . cc"#c1c /c ( c c c " c2 c3 c1cc-,cc%45/c cc )c ( cc *)cc cc ) c ( cc- , ( ( . /c()( c6c () ( ( . c* c c c ) c c c(*( . cc c7( ( c6c c (. ( c" c- ( . c* ( * c c cc, ( c c ( . cc ) cc * ( c6c c* c c)* c c ( c c c ( c 0 c"#c c ccc c cc ) c ( cc%c* 8 /c ,c c, cc
c) ),c*c* 8 /c( c c"( 8 c c c2 , c1" 5c+ c( cc
) c0 c# ( . c ( cc9) ( . c1"#5/c( c c c2 , /c c()* c*c ( c , ) c6c c , ) c , c c c cc ,() 7 c ( cc c c 8 c+ c( , c c ): ) c ), c 0 c ) c c*c"#c c /c()* c+ c"#c c c )c c , ) c6c c* cc ; cc )c ( /c*cc /c c c c* c )* c c ) c c ; c* 8 c c()* c*c* cc c ) cc ) ( . c1#95c ( /c + c* (c ) c ( c c6c()( c< ( c ) c c ( ( c()c ) c"#c6c c- c c c( ( . cc c ) c ( /c c ( ( c( cc( c= cc c# ( . c3 cc)( /c( cc**. c c- ( cc()( /cc ( ), cc -) ( . c6c( , c( c ) c() c c c6c c c - ( cc( 8 c c c
2
á
Ever Banegas Chávez
Calidad Total On-line.
' c, c c( - ( ( . c"#c c)* c,cc( )* c( c( c ) cc 8 cc( c c c* ( /c( -)c cc( - ( c*c c )cc ( - ( ( . c c> c( - ( ( . c"#c ( c c c( c+ c c)* c+ c c , c c( - ( ( . /c c )*) c c ) c* c c+ c( + c * (cc ( c+ c c( )* c( ) c( c c ) c ( c c( c 0 c)* c+ c, c c( - ( ( . c"#/c ) c c, - ( c( c) c ( ) cc( /c) c( c* c6c c) 6c) c*c c* ( cc
( /c ( c c)* c+ c c()* c* c c* ( c c- , ( c+ c
c( c( c c( - ( ( . c"#c c c c c c c c c c c c c c c c
3
á
Ever Banegas Chávez
Calidad Total On-line.
3'?c0?#9"c (c- c- c cc @cc%AA/c( cc**. cc- , ( c c(. ( /c .c c* ) c* c c c( cc3 ( /c c> /c
c- c- c c) c" c6cB c<) c' cc) cc cc %4c .c c* ) c* cc3 + c- cc c> /c c cC c c c '( ) c * /c , ( c c c D)c 4c c c c 0 ) /c ( c 8c 3'?c 0?#9"c c ! /c ( c c - c , c c c )* c 1c * c c* c6cc c#- ( 5/c c*ccc( /c( c c( * ( cc /c * c ) c 6c , ( c ( c ) c * ) c *c c c %c * cc )* c( ( c c c)* c( - ( c cc c ) c cc( 6 c- ( . c * ( * c c c- , ( ( . cc c7( ( cc)( c* ( * c c c()* @8 c ( - ( c c %c c c c + c 8 c (c c - , ( c c ). c ()c 2 c 3 /c 6 /c =c (c cc*c 8c c ) cc)7 ( c c c c c c ) ( . c c 6c .( c c )* c c ) ( c , ) c( c c#3c6c* c8 c c ). c* c @ /c c 6c- , ( c c ) c()* cc* ( /c c()c ) cc , ( . c7( ( /c ) ( c )* c (E /c ( ( c 7( ( /c 6(( . c c * (c ) c ()* c6c( : cc()( ( c-,cc @cc c)* c ( c ( ( c1 ) )c() c c*8c c * , 5c ( c c ( c * ( c * c c ( c - , ( c )+ c c c
, /c ( c 8c c c ( c c cc )c )cc ( ) c c )* c ( c ( c c - c , c c * ) ) c %Ac )* /c c ( * ( c c * (( . c c ) c c /Ac * c ) /c , ( c c%c( c6c( c( cc ) cc) cc4c* cc
4
á
Ever Banegas Chávez
Calidad Total On-line.
)%%$",#$c 0 c c c c8( cc* (( . cc#3cc ( c ) c7( ( c c c ) ( . c c c + c c ( 6 c ()* c c + c c c c); * c* -) cc8( c
,% "#%"$ $ $,"%%6 $%$#$ 7"#%"$ %%"%( 4#%8",#$,$$%&%#$,%""%$ c Fc! c Fc!3"0"cc Fc'6( ccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccc Fc0)* cc( cc Fc0)* cc , cc Fc"@ c)* cc Fc0)* cc) 8( c Fc= c c). cc Fc3. cc* cGcc c* c c c
%$2 9 +%" $%$#$ %$#%"%( %#"%( 9 ",#$ ,$$%&%#$+"%$0# c Fc c cc Fc? cc FcHcc Fc c c c c c
5
á
Ever Banegas Chávez
Calidad Total On-line.
%$%( 'c c c ( c * ( c c c ( /c c c ) c , : c *( c 6c c c )*c *c ) c c c ( c c c * c ) c ( - ( c6c( * ( c+ c( (c6c c )* ) c c+ cc( c cc
c* ( /c*( ) c6c ) c c c %$%( 0 c c c8c c c- , ( ( . c6c ) cc* c7( ( /c* c) c6c : cc( ( c )* c* c c( /c*c) cc cc
c c+ c-( c c( c( cc* (/c, : c( c6c( c ( c c( Icc: c( cc - cc c)* c6c* c c c c c c
6
á
Ever Banegas Chávez
Calidad Total On-line.
) : c )* c ( ( c c ( c c **( c c c ( c ( c c ) c c ( c 7( ( c6c * ,c c c cc* ( cc(. ( cc 2#%+%""%(9%,#%+%""%( c !) c c c( - ( ( . c : ;<=>=?@@> c )*c7(cc (( c c ( - ( ( . /c c c @ c + c c - c * ( * c
c c* ) cc): c( c6c* c * ( ( . cc A$"#%+%"$ c c "%(,"$"#%+%""%( cc 0 c( - ( ( . c c c*c c @c c @c 6c+ c c
7
á
Ever Banegas Chávez
Calidad Total On-line.
#B$"#%+%""%(,,$ 0 c- c )* c cc c( - ( ( . c"#&"c* c c c*( cc ): cc/c+ c**( c c): c( c c c( cc c* ( /c *( c 6c ) ( . cc c- cc , :c c- , ( ( . c 3: cc c * (c *( c * c6c , c+ c c ( c()* ( $, c6cJ2cJc*c
c( cc c c; ) c c @ /c) c cc)ccc6c cc-( c1=35/c ((( . c c c c 6 c c *E /c * c c ( c 6c (c ' (c K 6c * - ( ( . c1'K'5c* c c) cc%c c ;) cc* c c c c c- ) c1'"#5c*( cc%c*c( /c.c c* ) c/c( cc( c( c c * c6cc( cc c)* /c ,) c+ c ) c6c( ) c): c c* ( c * c c c ):c ( c * ,/c c .c ) ) c c ( c -( /c
c ), 7 c c(( ) c()c c)* c()* c6cc( - c( cc- cc J cc- Jc* c c c)* c6c c c)* c cc %""%(&&'+%",$ c , ( c c c C c c c '( ) c * /c , ( c c c D)c 4c c c c 0 ) /c " c 'c " /c ! /c 6c c * c ) c c c c ( c c 3 ( /c>"c '&%C,$"#%+%" *L&& ( ()&() &* ($()* $%4%$* )c
c c c
8
á
Ever Banegas Chávez
Calidad Total On-line.
)# c c Lc c2 7c <* ) cc 8 c
c c c c c c c c
9
á
Ever Banegas Chávez
Calidad Total On-line.
c c )* c ( c c c , ( . c 6c ()( ( . c c* ( c,$%D c 6c -) c* cc c- ) c,$%Ic c (( . c* ( * c Ic c( c c* c c), cc" c
c
%$%( c ()c c ):c ), c 6c , c c ,, c * c c 09#3?c c ( c8 c c - c 6c( ), c ( cc c ( ) /c( c c) c c cc( c6c ( c c( c
%$%( c ): ) c ( /c c
( c *) c c c ) ( . c - ( c c * c cc c )*@c cc 9 c - ) c ( ) c *c c c 6c , c ( . c ( c 6c c c c M) ), c c + *Nc 6c ( c 8 c ( ) c ) c c ( c ( c c * /c ( /c ( /c - + ( /c ( c 7 ( c 6c c () c c c c c c c c c c
10
á
Ever Banegas Chávez
Calidad Total On-line.
) : Ec 0 c )* c #30c c ( c ( - ( c , :c c ) c "#Ic c 6c &Kc c '* (c ( c 2#%+%""%(9%,#%+%""%( c !) c c c( - ( ( . c : 9E?@@>c A$ "#%+%"$ c c c 1 c c c + c ( * c c *( c c * (( . Ic , ( . cc* (Ic) c* ) /c(5c "%(,"$"#%+%""%( cc c @c c ( - ( c *+ /c 0 c ( - ( ( . c c c *c c @c c @c 6c + c c
11
á
Ever Banegas Chávez
Calidad Total On-line.
#B$"#%+%""%(,,$ 0 c )* c c ) 6c * c c c ( c c ( c c ( c c c ( - , c c( ) c c* ( c c c ) c c * (c c c (* ( . c c )) c c ()( c c * ( /c6 c+ c c c) 6c( - , c c %""%(&&'+%",$ #30c c , ( c c c( cc0/c09</c( c ( cc' c - c c ( c0 c' ) c c '&%C,$"#%+%"
c c )# 2 c) Lc c c <* ) c) ( . c c c c c c c c c c
12
á
Ever Banegas Chávez
Calidad Total On-line.
0"12
(8 c! @ /c"ccHc c c)* c , cc"c3 c c ! /c ( c c c c c , ( . c 6c ()( ( . c c ( c
6c
c
,, c
( , c
1- ( 5c
c ( ) c - (c c)( c( c* ( c6c ( cc( c c
c ) c 9 c ) ( c c 8 c c c )( c ( cc c 5c Lc 'c ?6 /c J0 c J/c " H O/c )* c 6c c ,5c?- ( Lc( $ /c* ( /c"* /c= c9 : /c c<6/c'Bc c
6c
c
H c
c c *c c (8 c ! @ c c c ( ) c *c c )* c + c , c ) c * ) c 6c ()* c * c c *( c c6c'0!"c c
cc c c c c c c c c c c c c
13
á
Ever Banegas Chávez
Calidad Total On-line.
%$%(9%$%( c %$%(c c+ c c ) ( c c c*- cc c c @ /c c c
c
( 8 c
c
,, c
6c
) c
c
)(
%$%( "c c()* @8 c) c ) c c! c*L üc
0 c( cc c) ( c
üc
"cc)* cc(( . c
üc
9 c * , c ( c c ( c @ c
üc
9 c)( c6c( c ( c
üc
c7 c c c* (
14
á
Ever Banegas Chávez
Calidad Total On-line.
$c ;$#&#$$#0#Bc üc
c( ,c6c()*) cc c c cc+ c c - ( c
üc
H ) c6c*)) c c c
üc
"(( ) c
6c
** ) c
c
c
c
* c
c c* c üc
c )*@c cc+ c( c c
?$#$,$%%$"9,$c üc
= () c c ) ( . c ( c
üc
0 c) c6c,: c c c6c c( ) c* c
üc
H ) cc c ( c6cc()*) c)( c
üc
") c c c c )*@c
üc
?+ ) c6c*) ) c c $ ) ( . c
c ^B$9&$F%,$c
üc
< ) c 6c ()* ) c ( ) c c ( ( ) c c c *c
üc
( ) c
, ( ) c
c
c
( c
6cc *c üc
, ) c
( - c
c
c
c
c
( c
c üc
=) ) c c( ) 8 c6cc cc . c
c c
15
á
Ever Banegas Chávez
Calidad Total On-line.
>,$9$,#$$#$"%#$ 9"$%$c üc
) c )*c *( * c *c c ( c 6c *(*( c c c ( c
üc
,() c
( c
c
, c
cc
c( - c üc
* ) c
c
-(c
c
*( c
*- c
c
* ( c
6c ( c üc
) c6c ) c c c) c( ), c
c G$#,#"%($%%0%$%c
üc
9 c
* ( . c
* c
c
c
(( c
6c
( ( c
c( c)* c üc
) c c* ( . c* cc c* c
üc
") c: c6c7 ( c c c c ( ( c
üc
- ( ) c c() c( c c c+ c* ) c
c c c c c c c c
16
á
Ever Banegas Chávez
Calidad Total On-line.
) =@@; ?@@@ 0 c ) c "#c c c 7 ( /c c - ( c + c ( c ( . c ; c c
c,c c c , cc * cc )*) Icc c) c+ c c ) c c c c c *c ( c *( c 6c ( - ( /c c * c ( /c c ( )* ) cc c + ) c ) c *c c ) Ic*c /c c ) c c c 6c - (( . c *- c * c ?H?c !#9<>?Pc "ccHcc ,c, c c( - ( ( . c"#c%L/c( ( cc%cc c c /c *c * c c * c c ( - ( c QHc c ) /c c c * ( . c ?HCIc * 7 cc c ccc8 c c*c* cc c ( . c 2#%+%""%(9%,#%+%""%( "#c%L/c( ( cc%cc ccc A$"#%+%"$ c c "%(,"$"#%+%""%( cc 0 c( - ( ( . c c c*c c @c c @c 6c+ c c
17
á
Ever Banegas Chávez
Calidad Total On-line.
#B$"#%+%""%(,,$ c*)c6c c ) cc c(); c c c) c6c c"#c%Lc 1 c . c ) c ( Ic c c - ) c c %c ) 5c c ; ( c c 7 c c c ( c c * c c c( - ( ( . cc ) cc( c1*cc( c c* c c7) c c M, Nc 6c c c c c )c c ()*) c c ( )* c ( c + c + c ,(c c ) 5Ic c c6cc c, - ( /cc)* cc( ) c c c( - ( ( . c ( c c * ( c c c )* /c c c ( c ) c 6c c ( 8 c )* c c c*( /c( ) c - ccIc* cc c - ( ( . c6c ( *( . c c *( /c c c c * Ic c c c c )*) c c " ) c c ) ( . c c c /c + c *) c (c ) c - ( ( c c - c6c) c* ( c c c ( . /cc( c * c6c c ()*) c( c c* c( cc c ( Lc üc
( ) c
üc
c
üc
cc c6c
üc
" , c
c c c c c c c c
18
á
Ever Banegas Chávez
Calidad Total On-line.
* c c /c c c 7 c c ,c c + c )* ( c c *( c c ( - ( ( . c c * )c c )* ( c c + c c )c /c ;c c ( /c( ) c6c*( c6c ,c c, c c+ c ) c c ) c c ) ( . cc c( /c+ c c) ( c( c )* ( Lc üc
K c c c '8 ( c c /c * ( c 6c ( ( c *c c c * c ( c
üc
K c c,: cc ( c c c c c 6c- ( c 6c+ c c
c - c
üc
K c c( ( c c * , c6c c
üc
K c c*( ( c cc c ( . c 7 c( ) c
üc
K c c Ac * ( * c c ) ( . c c c ( c c ( ( c 6c * + c c )*@cc c - c- ( c
üc
K c c ( ccc+ c c (c1 5c
üc
K c c( c c, c c( c c
üc
K c c -) ( . c c c c c - c c ) ( . /c * c c ): c( c
üc
K c ) c c )8 /c c c ) c * c ( (c c + c c ( /c c ), 7 c c ( /c*( c6c c cc - (( . c
c %""%(&&'+%",$ (8 c! @ /c"ccHccc9/c c c c' c7 c" c 'c" /c! /cc c )# *L&&BBB(( ()&+ **RSc *L&&BBB(( ()& * , **R T S%%G* T SAGSc
19
á
Ever Banegas Chávez
Calidad Total On-line.
4$ ;2 . cc( c"#c
20
á
Ever Banegas Chávez
Calidad Total On-line.
"$%$ %c ? ) c c* c, c+ c, c c( - ( ( . c"#c c c c, /c*c c c c+ c cc*(c )*c c c
c ( c+ c c)* c c c( - ( ( . c"#c*+ c c( c6c)* c c c) c( ), c c+ c c )* c 7 c( - ( c* c (c c ( c c c c 0 c)* c+ c( c( c c( - ( ( . c"#c) c
-( c c c( /c , c c* (cc( /c c ) c( c* c c)* c6c ) c c)* c c( c ()c c)* c( - ,c c c 0 c( - ( ( . c"#c-(c, - ( c c( c6c c c) ) c )* /c(c c) c* cc c+ c c c)* c ,8 cc, c ( c( - ( ( . cc c) c6c()c ( c)c 8 c c( - c c()* c c* (/cc c ) c 8 c ( - c6c* 8 c*c c)* c+ c c c ( - ( ( . c"#/c c, - ( c c) c c c)* c()c c( c
21
á