Analisis Pengaruh Kualitas Peayanan Terhadap Kepuasan Konsumen Pada Depot Air Minum Isi Ulang Di Tirta Mulya

ANALISIS PENGARUH KUALITAS PEAYANAN TERHADAP KEPUASAN KONSUMEN PADA DEPOT AIR MINUM ISI ULANG DI TIRTA MULYA Diajukan untuk memenuhi tugas mata kuliah Met!lgi Penelitian Dsen Pem"im"ing Pem"im"i ng #

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Disusun Oleh#

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%IDYA MANGGALA S.HOOL O/ E.ONOMI.S STIE %IDYA MANGGALA SEMARANG

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KATA PENGANTAR

Puji s(uku$ ke'a!a ALLAH S%T& atas $ahmat !an ka$unian(a 'enulis !a'at men(elesaikan Met!lgi Penelitian (ang "e$ju!ul 0ANALISIS PENGARUH KUALITAS PEAYANAN TERHADAP KEPUASAN KONSUMEN PADA DEPOT AIR MINUM ISI ULANG DI TIRTA MULYA11 Pa!a kesem'atan ini 'enulis ingin men(am'aikan te$ima kasih "an(ak ke'a!a semua 'ihak (ang telah mem"antu !alam 'en(elesaian Met!lgi ini (aitu# )+ Alla Allah h S%T S%T (ang (ang mem" mem"e$ e$ik ikan an keseha esehata tan ns se$t e$ta a kes kesem' em'at atan an untu untuk k mem" mem"ua uatt Met!lgi ini+ *+ O$an O$angt gtua ua (ang (ang sang sangat at mem"a mem"ant ntu u 'em" 'em"e$ e$ia ian n mt mti2 i2as asii se$t se$ta a nas naseha ehatt (an (ang g "e$man3aat !alam '$ses 'enulisan (ang 4uku' "an(ak men(ita 5aktu+ 6+ I"u I"u Tan Tant$ t$ii %i!i %i!ias astu tuti ti&S &SE& E&MM MM !a$i !a$i ju$ ju$us usan an Mana Manajem jemen en (an (ang g sel selalu alu mem"im"ing kami+ Penulis men(a!a$i "ah5a 'en(usunan met!lgi $iset ini masih jauh !a$i kesem'u$naan+ Oleh ka$ena itu& 'enulis mengha$a'kan sa$an !an k$itik (ang mem"angun !emi 'enulisan (ang le"ih "aik !i masa men!atang+Semga Met!lgi ini !a'at mem"e$ikan man3aat "agi semua 'ihak (ang "e$ke'entingan+

 

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Se'ti Mul(aning$um

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DA/TAR ISI

HALAMAN 7UDUL+++++++++++++++++++ 7UDUL+++++++++++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ ++++++++++++ ++

i

PERNYATAAN+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

2

KAT KATA PENGANTAR++++++++++++++++++++ PENGANTAR++++++++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ +++++++++++++++++++++++ +++++++++

2i

A8STRA.T+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

2ii

DA/TAR ISI+++++++++++++++++++++++ ISI+++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ +++++++++++++++++++ +++++ 2iii DA/TAR TA8EL++++++++++++++++++ A8EL++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ +++++++++++++++++ +++ i9 DA/TAR GAM8AR+++++++++++++++++++++ GAM8AR+++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++ ++++++++++ 9ii DA/TAR LAMPIRAN+++++++++++++++++ LAMP IRAN+++++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ +++++++++++++++++++++++++ +++++++++++ 9i2

8A8 )

PENDAHULUAN+++++++++++++++++++++++ PENDAHULUAN+++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ +++++++++++++++++++++++++ +++++++++++

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)+) Lata$ 8elakang++++++++++++++++++++ 8elakang++++++++++++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ ++++++++++++++ ++++

)

)+* Pe$umusan Masalah++++++++++++++++++ Masalah+++++++++++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++ +++++++++ )+6 Tujuan Penelitian++++++++++ Peneliti an++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++ ++++++

:

)+6+) Tujuan Umum+++++++++++++++++++ Umum+++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++ ++++++

:

)+6+* Tujuan Khusus+++++++++++++++++++ Khusus+++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++ ++++++

:

)+; Man3aat Penelitian ++++++++++++++++++++ +++++++++++++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++ +++++++ )+;+) 8agi Penelitian +++++++++++++++++++++ +++++++++++++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++ ++

)+;+6 Man3aat Man3aa t Te$itis+++++++++++ e$it is+++++++++++++++++++++++++ +++++++++++++++++++++++++++ +++++++++++++++++++++++++++ +++++++++++++++++++++++++++ +++++++++++++ 8A8 II + TIN7AUAN PUSTAKA++++++++++++++++++++++ PUSTAKA++++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++ +++++++++++++++++ ++++

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)+;+* 8agi Pe$usahaan++++++++++++++ Pe$usahaan+++++++++++++++++++++++++ ++++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++ ++++++++

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*+)+)+) De>nisi Ke'uasan Ke'uasan Pelanggan++++++++++++++ Pelanggan+++++++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++ +++++++

=

*+)+)+* St$ategi Ke'uasan Pelanggan+++++++++++++++ Pelanggan++++++++++++++++++++++++++ +++++++++++++++++++++ ++++++++++++++++ ++++++

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*+)+)+6 /akt$?3akt$ /akt$?3akt$ (ang mem'enga$uhi Ke'uasaan Pelanggan+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

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*+)+* Kualitas Pela(anan ++++++++++++++++++++++++++ +++++++++++++ +++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ +++++++++++++++++++++ +++++++

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*+)+6 Ha$ga+++++++++++++++++++++ Ha$ga+++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ +++++++++++++++++++++++++++ ++++++++++++++++ +++

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*+)+6+) St$ategi St$ate gi !an Taktik Penentuan Ha$ga++++++++++++++++++++ Ha$ga++++++ +++++++++++++++++++++++ +++++++++

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*+* Penelitian Peneliti an Te$!ahulu++++++++++++++ e$!ahulu +++++++++++++++++++++++++++ +++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ +++++++++++++++++++ +++++ *+6 Ke$angka Te$itis++++++++++ e$it is++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++ ++++++++++++ *+; Hi'tesis+++++++++++ Hi'tes is+++++++++++++++++++++++++ +++++++++++++++++++++++++++ +++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++ ++++++++++

)= *) *:

8A8 III METODE PENELITIAN 6+) Lkasi Penelitian++++++++++ Peneliti an++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ +++++++++++++++++++++++++ +++++++++++

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6+* 7enis Penelitian++++++++++++++++ Penelitian++++++++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ ++++++++++++++++++ +++++++

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6+6 @a$ia"el Penelitian++++++++++ Peneliti an+++++++++++++++++++++++ +++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++ ++++++++++

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6+; De>nisi De>nisi Knse'tual++++++++++++ Knse'tual+++++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ ++++++++++++++++ ++++++

*=

6+: De>nisi O'e$asinal+++++++++++++++++++++ O'e$asinal+++++++++++++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++ +++++++

6,

6+< P'ulasi !an 8an(akn(a Sam'el+++++++++++++++++++++ Sam'el++++++++++++++++++++++++++++++++ +++++++++++++++++++++ ++++++++++ 6* 6+= Teknik Pengam"ilan Pengam"il an Sam'el++++++++++++ Sam'el ++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++ ++++++++

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6+- 7enis Data++++++++++++++++++++ Data+++++++++++++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++

6;

6+ Sum"e$ Data++++++++++++++++++++ Data+++++++++++++++++++++++++++++++ +++++++++++++++++++++ +++++++++++++++++++++ ++++++++++++++++++++++ +++++++++++++++++ ++++++

6;

6+), Teknik Pengum'ulan Pengum'ul an Data++++++++++++++++++ Data++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ ++++++++++++++++ ++

6:

6+)) Teknik Analisis Anali sis Data+++++++++++++++++++ Data+++++ ++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++ +++++++++++++++++++++++ +++++++++

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