POLICÍA NACIONAL DEL PERÚ DIRECCIÓN EJECUTIVA DE EDUCACIÓN Y DOCTRINA
ESCUELA DE EDUCACION SUPERIOR TÉCNICO PROFESIONAL HEROE NACIONAL CAPITÁN PNP ALIPIO PONCE VASQUEZ PUENTE PIEDRA
SÍLABO DESARROLLADO DE TALLER
“CULTURA DE LA CALIDAD PERSONAL” IV SEMESTRE ACADÉMICO PROGRAMA REGULAR
2016
EESTP "N CAP PNP APV % PUENTE PIEDRA &&&&&&&&&&&&&&&&&&&&&&&&
SILABO CULTURA DE LA CALIDAD PERSONAL (PROGRAMA REGULAR) I.
DATOS GENERALES EJECURRICULAR REAEDUCATIVA AREACOGNITIVA A!ODEESTUDIO "ORAS SEMESTRALES "ORASSEMANALES CREDITOS SEMESTRE A CADÉMICO
II.
: : : : : : : :
FORMACIÓN COMPLEMENTARIA DESARROLLO PROFESIONAL DESARROLLO PERSONAL SEGUNDO AÑO 72 HORAS ACADÉMICAS 04 HORAS SEMANALES 04 CRÉDITOS IV SEMESTRE ACADÉMICO
SUMILLA El taller !rre"#!$%e al C&rr'&l! %e E"t&%(!" %e la E"&ela %e E%&a()$ S&#er(!r T*$(! Pr!+e"(!$al H*r!e Na(!$al Ca#(t,$ PNP Al(#(! P!$e V,"-&e. / P&e$te P(e%ra e" %e ar,ter te)r(! / #r,t(!1 "&" !$te$(%!" r($%a$ a"#et!" -&e el al&3$! %ee %e"arr!llar "!re l!" !$!(3(e$t!" la" 5a(l(%a%e" at(t&%e" 6al!re" +&$%a3e$ta%!" e$ #r($(#(!" %e &$a <&ra %e al(%a% #er"!$al #ara ($!r#!rarl!" e$ la +&$()$ #!l((al 3e%(a$te el &"! %e #r,t(a" 5erra3(e$ta" %e 3e!ra3(e$t! !$t($&! e$ "& at&ar %(ar(! !$tr(&e$%! a a+r!$tar l!" ret!" %e !3#et(t(6(%a% -&e "e le #re"e$te$ e$ "& 6(%a #er"!$al #r!+e"(!$al8 S'$te"(" %e !$te$(%!" e9#re"a%!" e$ %!" &$(%a%e" %(%,t(a": UNIDAD I: #UNDAMENTOS GENERALES DE LA CULTURA DE LA CALIDAD. UNIDAD II: LA CULTURA DE LA CALIDAD PERSONAL.
III. $.1.
OBJETIVO OBJETIVOS GENERALES De"arr!llar 5a(l(%a%e" at(t&%e" 6al!re" +&$%a3e$ta%!" e$ #r($(#(!" %e al(%a% #er"!$al #ara ($!r#!rarl!" e$ la e"tr&t&ra()$ %e la" +&$(!$e" %e la PNP 3e%(a$te el &"! %e #r,t(a" 5erra3(e$ta" %e 3e!ra3(e$t! !$t($&! e$ "& at&ar %(ar(! !$tr(&e$%! a a+r!$tar l!" ret!" %e !3#et(t(6(%a% -&e "e le #re"e$te$ e$ "& 6(%a #er"!$al #r!+e"(!$al8
$.2.
OBJETIVOS ESPECI#ICOS A%!#tar &$a <&ra %e al(%a% -&e le #er3(ta a+r!$tar ret!" e$ "& %e"arr!ll! #er"!$al #r!+e"(!$al8 I$ter$al(.ar la C<&ra %e Cal(%a% Per"!$al #r!#((a$%! el a3(! %e at(t&%e" #ara%(;3a" e$ rela()$ a la PNP8
$.$.
ACTITUDES
I$te;r(%a% <Ét(a=8 L(%era.;!8
IV.
PROGRAMACI'N DE CONTENIDOS
I UNIDAD: #UNDAMENTOS GENERALES DE LA CULTURA DE CALIDAD SEMANAS CONTENIDOS PRIMERA #UNDAMENTOS DE CULTURA DE CALIDAD. SEMANA C!$e#t! %e <&ra8 C!$e#t! %e al(%a%8 C<&ra %e al(%a% e$ la" !r;a$(.a(!$e" %e <&ra %e al(%a% #er"!$al8 0> Ma! 20?@ - Pr&ea %e e$tra%a8 <04 5!ra"= SEGUNDA SEMANA
CULTURA Ge$eral(%a%e"8 C<&ra %(6er"(%a% <&ral e ($ter<&ral(%a%8 -E9#!"(()$ D(al!;a%a8 ?0 Ma! 20?@ -Taller %e (%e$t(%a% <&ral8 <04 5!ra"= TERCERA CULTURA DE CALIDAD EN LAS ORGANIACIONES. SEMANA C!$e#t!8 Carater'"t(a"8 Cla"(+(a()$8 C<&ra !r;a$(.a(!$al %e la PNP8 ?7 Ma! 20?@ - Taller8 Pr!e"! #ara (3#le3e$tar &$a <&ra %e al(%a% e$ la PNP8 <04 5!ra"= CUARTA GENERALIDADES SOBRE CULTURA DE LA CALIDAD. SEMANA Carater'"t(a" %e la <&ra %e al(%a%8 Pr($(#(!" %e la al(%a%8 Taller8 C<&ra %e al(%a% 6"8 C<&ra %el a5' 6a8 24 Ma! 20?@ <04 5!ra"= UINTA CALIDAD DE VIDA. SEMANA >? Ma! 20?@ <04 5!ra"= SE*TA SEMANA
C!$e#t!8 Carater'"t(a"8 Cal(%a% %e 6(%a ($"t(t&(!$al #er"!$al8 Taller8 Cal(%a% %e 6(%a %el Per"!$al PNP8 Let&ra: De,l!;! %el De"arr!ll!8
07 &$(! 20?@ <04 5!ra"= SÉTIMA SEMANA
?4 &$(! 20?@ <04 5!ra") OCTAVA SEMANA 2? &$(! 20?@ <04 5!ra"=
CALIDAD DE VIDA EN LA ADMINISTRACI'N P+BLICA. Cal(%a% e$ el "er6((!8 Taller8 Be$e+((!" "!(ale" %el Per"!$al PNP8
CALIDAD DEL SERVICIO. Herra3(e$ta" %e 3e!ra3(e$t! !$t'$&! e$ la al(%a% %el "er6((!8 Taller8 A#l(a$%! 5erra3(e$ta" %e 3e!ra3(e$t! !$t'$&! e$ el "er6((! #!l((al8
I EVALUACI'N PARCIAL
II UNIDAD: #UNDAMENTOS GENERALES DE LA CULTURA DE LA CALIDAD PERSONAL NOVENA CALIDAD PERSONAL. SEMANA Carater'"t(a" %e la al(%a% #er"!$al8 2, J-/ 2016 Taller8 Cal(%a% #er"!$al %el e+et(6! #!l((al . (0 345) DÉCIMA CULTURA DE CALIDAD PERSONAL. SEMANA C!$e#t!8 Me%(!" "&;er(%!" #ara la real(.ar &$ a3(! 5a(a la <&ra %e 0 J-7/ 2016 al(%a% #er"!$al8 (0 345) - Taller8 A%!#ta$%! &$a $&e6a <&ra %e al(%a%8 DÉCIMO PERSONALIDAD. PRIMERA Ele3e$t!"8 C!3#!$e$te" %e la #er"!$al(%a%8 SEMANA - E"t&%(! %e a"!"8 12 J-7/ 2016 (0 345) DÉCIMA AUTOESTIMA. SEGUNDA C!$e#t!8 F!r3a()$ %e la A&t!e"t(3a C!3#!$e$te"8 Re!$!(e$%! la alta SEMANA aa a&t!e"t(3a 18 J-7/ 2016 - Taller8 I%e$t(+(a()$ %e la a&t!e"t(3a #er"!$al +!rtale(3(e$t! %e la (0 345) a&t!e"t(3a8 DÉCIMO TERCERA II EVALUACI'N 26 J-7/ 2016 PARCIAL (0 345) DÉCIMO VALORES. CUARTA C!$e#t! %e 6al!re"8 E"ala %e 6al!re"8 I%e$t(+(a()$ %e 6al!re" SEMANA 02 A95 2016 (0 345)
#er"!$ale" 6al!re" ($"t(t&(!$ale" %e la PNP8 Taller8 C!$;r&e$(a e$ la e9#re"()$ %e l!" 6al!re": Pe$"a3(e$t! e3!()$ a()$8 DÉCIMO UINTA CONVIVENCIA ; RESPETO DE LOS DEREC"OS "UMANOS. SEMANA C!3#!$e$te" at(t&%($ale"8 I$%(6(%&al("3! #r!at(6("3!8 Fat!re" 08 A95 2016 re"(l(e$te"8 (0 345) Taller8 El 6al!r %el Re"#et! 5a(a "' 3("3! 5a(a l!" %e3,"8 Pre"e$ta()$ "&"te$ta()$ %e traa!" A#l(at(6!" Gr&#ale"8 DÉCIMO SE*TA INTELIGENCIA M+LTIPLES. SEMANA C!$e#t!8 Ma$(+e"ta(!$e" a+et(6a"8 I$tel(;e$(a E3!(!$al8 16 A95 2016 (0 345) Taller8 A#re$%(e$%! a re!$!er e9#re"ar 3(" e3!(!$e" "e$t(3(e$t!"8 DÉCIMO SÉTIMA MOTIVACI'N ; LIDERAGO. SEMANA C!$e#t!8 Pr($(#(!" %e l(%era.;!" #r!#&e"t!" #!r C!6e E"t(l!" %e 2$ A95 2016 L(%era.;!8 Pr!et! %e 6(%a8 (0 345) Let&ra: El L'%er P!l((al8 Taller8 Ela!ra$%! M( #r!et! %e V(%a8 DÉCIMO OCTAVA EVALUACI'N #INAL SEMANA $0 A95 (0 345) 6.
-
PROCEDIMIENTOS DIDCTICOS
A.
La" t*$(a" %e e$"ea$.a "e !r(e$tar,$ a la ($tera()$ #er3a$e$te %!e$te / e%&a$%! e$3ara%a" e$ la <&ra #art((#at(6a el traa! e$ e-&(#!8
B.
Se #r!3!6er, la ($6e"t(;a()$ #er3a$e$te la e9#!"(()$ %e l!" !$!(3(e$t!" a%-&(r(%!"8
C.
El %e"arr!ll! %e l!" !$te$(%!" &rr(&lare" "er,$ e3($e$te3e$te !et(6!" 3e%(a$te el e3#le! %e !r;a$(.a%!re" ;r,+(!"8
<. EUIPOS ; MATERIALES E7 =>?? @434 ?7 =?543377 =? 74 45/94-34 ?@7?43 75 5/9-/??5 e-&(#!" 3ater(ale": A. EUIPOS Retr!#r!et!r 6(%e! ;raa%!ra !3#&ta%!r #r!et!r 3<(3e%(a8 B. MATERIALES Pr!6eer, "e#arata" a l!" e%&a$%!" a"' !3! e3#lear, tra$"#are$(a" ! 6(%e!" #ara re+!r.ar la" t*$(a" %e e$"ea$.a8 ,. EVALUACI'N La a"("te$(a a la" "e"(!$e" te)r(a" e" !l(;at!r(a e$ el 70 a l!" Tallere" e$ el 0 e$ a"! !$trar(! %e $! e9("t(r &"t(+(a()$ al;&$a #!r la S&%(re()$ Aa%*3(a %e la EESTP HN CAP PNP APV PUENTE PIEDRA el Al&3$!
E6al&a()$ F!r3at(6a I$terat(6a e$ rela()$ a la #art((#a()$ at(6a %el Al&3$!
B.
E6al&a()$ F!r3at(6a ! %e Pr!e"! #ara !3#r!ar el re$%(3(e$t! aa%*3(! #r!$!"t(ar #!"((l(%a%e" %e %e"arr!ll! re!r(e$tar la 3et!%!l!;'a !3#r!3ete la a#l(a()$ %e: 1.
Tallere"8
2.
E9#!"((!$e"8
$.
D!" e9,3e$e" e"r(t!" #ar(ale" K "e3a$a= e$3ara%!" e$ l!" 3!%el!" %e la Pr&ea Oet(6a #&%(e$%! a%e3," !$te$er #re;&$ta" t(#! %e"arr!ll! "(t&a()$ #r!le3a e$ la" -&e #r(3e el e3#le! a#a(%a% l);(!8 re+le9(6a la !rrela()$ %e r(ter(!" el a$,l("(" %eel la #e$"a3(e$t!
. C8
U$ traa! %e ($6e"t(;a()$ 3!$!;r,+(a -&e "e 6al!rar, e$ "& +!r3a !$te$(%!8
E6al&a()$ S&3at(6a !r(e$ta%a a !3#r!ar el $(6el %e %e"arr!ll! !;$!"(t(6! re+le9(6! %el #e$"a3(e$t! l);(! #ara l! &al "e a#l(ar, &$ e9a3e$ +($al
D8
El Pr!3e%(! Ge$eral "e al&lar, e$ !$!r%a$(a !$ la" %("#!"((!$e" e"tale(%a" e$ el Ma$&al %e R*;(3e$ %e E%&a()$ %e la" E"&ela" %e F!r3a()$ %e la PNP !$+!r3e "e %etalla a !$t($&a()$: Promedio General: PG PEP ($) PO (1) TA (2) E# () 10
8. BIBLIOGRA#ÍA BSICA:
A. B. C. D. E. #. G. ". I. J. .
CANT DELGADO 8 <20??=8 De"arr!ll! %e &$a <&ra %e al(%a%8 M*9(! D8F: 4 E%(()$8 E%: MGraH(ll I$tera3er(a$a E%(t!re" S8A8 CRU BOVEA C8 <200=8 Cómo implementar un sistema de gestión de Calidad en su empresa8 B&e$!" A(re": E%8 El C(% e%(t!r8 ENCICLOPEDIA LEQUS <2004=8 Las Inteligencias Múltiples8 L(3a: E%8 CADIECI$ter$a(!$al S8A8 GOLEMAN D8 =8 El liderazgo centrado en principios 8 Ma%r(%: E%(t!r(al PAIDOS IBERICA8 COVE8 Ste#5e$8
I UNIDAD: #UNDAMENTOS GENERALES DE LA CULTURA DE CALIDAD
PRIMERA SEMANA 0$ MA;O 1:00 % 1,:$0 "ORAS #UNDAMENTOS DE CULTURA DE CALIDAD. CULTURA
I. DE#INICI'N: U$a <&ra e" &$ !$&$t! %e +!r3a" 3!%!" a%-&(r(%!" %e !$e(r el 3&$%! %e pensar% de halar% de e&presarse% perciir% comportarse% organizarse socialmente% comunicarse% sentir y valorarse a uno mismo en cuanto individuo y en cuanto grupo# Es intr'nseco a las culturas el encontrarse en un constante proceso de camio?8 La <&ra %eter3($a $&e"tra +!r3a" %e re"!l6er l!"
#r!le3a" %e )3! $!" rela(!$a3!" !$ l!" %e3," !$ la $at&rale.a !$ $!"!tr!" 3("3!"8 La <&ra $! "!l! "!$ la" !"t&3re" e9#re"(!$e" art'"t(a" <3"(a %a$.a !tr!"= ! la ;a"tr!$!3'a !3! 3&5a" 6ee" "&ele "er !3#re$%(%a re%&(e$%! la <&ra a &$ #r!%&t! t&r'"t(! "&#er+((al8 Al &"ar !$!er &$a <&ra %(+ere$te e" (3#!rta$te (%e$t(+(ar el "("te3a %e "(;$(+(a%!" 6al!re" -&e e9#re"a$ el "e$t(%! %e la 6(%a %e &$ ;r&#! "!(al l!" &ale" "e arater(.a$ #!r "& %(+ere$(a re"#et! %e !tr!" &! &$(6er"! <&ral 3a$era %e #e$"ar "e !$"t(t&e$ e$ &$a +!r3a %e #er((r at&ar e$ la real(%a%28 L!" ele3e$t!" #r,t(a" %e &$a te$!l!;'a" <&ra "!$ e a3#l(!" !3#le!" e$tre #ara ell!":el !$!(3(e$t!" ($$!6a(!$e" %e"arr!lla%a" 3a$e! %e l!" e!"("te3a" !$!(3(e$t!" !let(6!" +!r3a" %e !r;a$(.a()$ "!(al #!l't(a 5("t!r(a e"#(r(t&al(%a% 6(6e$(a" a$e"trale" (%(!3a" e$tre !tr!"8 C-7-34: S/9/F/>4=5 V473?5
II. CARACTERISTICAS DE LA CULTURA: 1 2
Heise, M y otros (1994) Interculturalidad: Un Desafío. Diez, Aleandro (!"11) Interculturalidad.
a= La <&ra $! e" &$ a"&$t! %e ra.a $! "e lle6a e$ l!" ;e$e" !rre"#!$%e a arater'"t(a" !$"tr&(%a" 5("t)r(a3e$te -&e "e tra$"3(te$ a tra6*" %e la "!(al(.a()$ 5&3a$a %e$tr! %e &$ ;r&#! #art(&lar t(e$e -&e 6er !$ la +!r3a %e ($te;ra()$ %e l!" ($%(6(%&!" a "& "!(e%a% a l! lar;! %e "& 6(%a #!r ell! "e %(e -&e la cultura no se herede% se aprende8 = E9("te$ %(+ere$(a" te$!l);(a" e$tre <&ra" re"#et! %e "& a#a(%a% #ara tra$"+!r3ar la $at&rale.a tra"la%ar"e !3&$(ar"e et8 e$ el lar;! #la.! la" <&ra" "e ($+l&e$(a" te$!l);(a3e$te &$a" %e !tra" a&3e$ta$ "& a#a(%a% %e %!3($(! "!re el 3e%(! a3(e$te8 La" <&ra" "e e$&e$tra$ e$ &$ !$"ta$te e$r(-&e(3(e$t! 3&t&! 6a$ rerea$%! rea$%! ele3e$t!" #r!#(!" a"' !3! #&e%e$ (r ($!r#!ra$%! ele3e$t!" %e !tra" <&ra"8 = La <&ra "e re+(ere a (%ea" 6al!re" "&#!$e &$ 3!l%e 3e$tal !let(6! !3#art(%! -&e !r;a$(.a la #ere#()$ %e la real(%a%1 t!%a <&ra #&e%e "er !$"(%era%a %e"r(ta !3! &$ "("te3a "(3)l(!8 III. PATRONES ; VALORES DE LA CULTURA$ a= L!" #atr!$e" <&rale" "!$ e$te$%(%!" !3! &$(%a%e" %e !3#!rta3(e$t! -&e %eter3($a$ la" +!r3a" %e at&ar %e l!" ($%(6(%&!" e"t!" #atr!$e" "e 3a$(+(e"ta$ e9ter(!r(.a$ e$ la" !"t&3re" #re+ere$(a" +!r3a" e"t(l!" %e arte e$ la" ree$(a" tae" #r!5(((!$e" r(t!" #r,t(a" 3,;(! rel(;(!"a" e$ la" +!r3a" %e ;!(er$! e$ la 3a$era" %e !r;a$(.a()$ %el ;r&#! e$ la" +!r3a" %e #re#arar l!" al(3e$t!" %e !$"tr&(r la" 6(6(e$%a" e$ l!" ;&"t!" 6e"t(%!" e$ la" e9#re"(!$e" e" %e(r e$ l!" t!%!" l!" a"#et!" %e la <&ra8 = L!" 6al!re" "!$ &al(%a%e" -&e atr(&(3!" a la" at(t&%e" a la" !"a" -&e !$"("te e$ el a&er%! !3$ %e l!" &((!" !let(6!" -&e "!re ella" e3(t(3!"8 L! -&e e$ &$a" (r&$"ta$(a" e" &$ 6al!r #!"(t(6! e$ !tra" $! ($l&"! el 3("3! at! #&e%e !$"t(t&(r &$ %el(t!8 P!r (tar &$ ee3#l! %ar 3&erte a &$a #er"!$a e" &$ 5!3((%(! %el(t! a"t(;a%! e$ t!%a" la" "!(e%a%e" #er! el 5e5! t(e$e %(+ere$te" a;ra6a$te" ! ate$&a$te" "e;$ l!" a"!" e$ t(e3#! %e ;&erra 3atar ! a$(-&(lar al e$e3(;! $! "!l! e" #er3(t(%! "($! !l(;a%! e"t(3&la%!8 E$ e"te a"! el 6al!r e"t, %(reta3e$te rela(!$a%! !$ la %e+e$"a e ($te;r(%a% %e la e$t(%a% -&e (%e$t(+(a3!" !3! #atr(a8 = Ca%a <&ra re#re"e$ta &$a "ele()$ l(3(ta%a %e #atr!$e" %e !$%&ta %e$tr! %el !$&$t! ;l!al %e #!te$(al(%a%e" 5&3a$a" ($%(6(%&ale" !let(6a"8 %= La "ele()$ %e l!" #atr!$e" t(e$%e a 5aer"e %e$tr! %e (ert!" #!"t&la%!" l!" 6al!re","(!" %e la <&ra8 3
#il$a, % ernando (199&), Antro'oloía: once'tos y nociones enerales.
e= Ca%a <&ra ee3#l(+(a &$ #atr)$ &$a e"tr&t&ra ! &$ "("te3a %e 6al !re" %e rela(!$e" 3," ! 3e$!" !3#leta" !5ere$te"8 += El "("te3a %e 6al!re" !$+(ere e"ta(l(%a% a &$a <&ra #&e%e !$"(%erar"e !3! &$ ($"tr&3e$t! %e re;&la()$ 3e,$(a8 C!$+(ere la "e;&r(%a% %e -&e el !3#!rta3(e$t! "e real(.a %e !$+!r3(%a% !$ l! -&e e"#era a%a ($%(6(%&! la "!(e%a%8 ;= El "("te3a %e 6al!r e" %e"e3#ea &$ (3#!rta$te #a#el e$ %e+e $"a %e la ($te;r(%a% %el ;r&#! "!(al8 5= L!" 6al!re" a3(a$ 3," le$ta3e$te -&e !tr!" a"# et!" %e la <&ra ata$ !3! +re$! #ara l!" a3(!" #el(;r!"!"8
CALIDAD PERSONAL I. DE#INICI'N (La calidad personal puede ser de!inida como la respuesta a las e&igencias y e&pectativas tangiles e intangiles tanto de las otras personas como de las propias% siendo las tangiles todas a)uellas e&pectativas concretas% por e*emplo+ tiempo% durailidad% seguridad% garant'a% !inanzas% !unción% etc# Las intangiles se pueden de!inir como deseos emocionales% como son+ actitudes% compromiso% 4
atención% lealtad% crediilidad% comportamiento% etc# 8 Cla&" M!ller +&e el rea%!r %e e"te !$e#t! "eala -&e al;&(e$ !$ al(%a%
#er"!$al te$%r, la ($tel(;e$(a %e #!%er 3a$te$er &$a rela()$ %e #area rela(!$ar"e !$ la "!(e%a% 3a$te$er &$ e-&(l(r(! e$ la t!3a %e "&" %e("(!$e" te$(e$%! e$ &e$ta "( "& e3!()$ "er, ($tel(;e$te8 Ha -&e te$er e$ &e$ta -&e la al(%a% #er"!$al e" 3& (3#!rta$te a -&e la al(%a% #er"!$al e" la a"e %e la" %e3," al(%a%e"1 e$ e"e "e$t(%! &$a #er"!$a !$ &$ &e$ ;ra%! %e a&t!e"t(3a (e$ al(3e$ta%a a&t!rreal(.a%a ! e$ #r!e"! %e a&t!rreal(.a()$ <!$"(e$te %e l! -&e e" %e l! -&e -&(ere= #!%e3!" %e(r -&e e" &$a #er"!$a %e al(%a%8 E$ re"&3e$ Cal(%a% Per"!$al e" e"tar (e$ !$"(;! 3("3! "at("+e5! %e la" la!re" real(.a%a" %&ra$te el %'a a %'a ta$t! e$ el traa! !3! !$ la +a3(l(a ! a3(;!" $! ")l! #!r la $ee"(%a% %e te$er &$a retr(&()$ e!$)3(a
Moller, laus (!""") alidad *ersonal: +a ase de -odas las De/s alidades.
W U$a #er"!$a "at("+e5a e$ "& traa! t(e$e al(%a%8 W U$a #er"!$a !$ ar3!$'a +a3(l(ar "&+((e$te %(6er"()$ rela(!$e" "!(ale" "at("+at!r(a" t(e$e al(%a%8 La al(%a% #er"!$al e" la a"e %e t!%a" la" al(%a%e" e" el #!te$(al 5&3a$! -&e t(e$e a%a #er"!$a8 L! $(! e"tale e" el a3(! "e re-&(ere$ #er"!$a" rea$%! a#!rta$%! (%ea" #ara "e;&(r "aa$%! la !r;a$(.a()$ 5a(a a%ela$te8 Para e"! la" rela(!$e" ($ter#er"!$ale" %e al(%a% e$tre l!" %(ret(6!"+&$(!$ar(!" l!" %e3," 3(e3r!" %e la !r;a$(.a()$ 6a$ a rear &$ l(3a %e 3!t(6a()$ e ($$!6a()$ -&e 6a a !$tr(&(r e9(t!"a3e$te !$ el %e"arr!ll! %e la 3("3a8 Se 5ae +&$%a3e$tal e$t!$e" la !3&$(a()$ e$ l!" %(+ere$te" $(6ele"8 III.
ALGUNAS CUESTIONES DE LA CALIDAD PERSONAL ¿Por qué? P&e" #!r-&e La al(%a% $! "e e"#era "e &"a8 N! e" &$ #r!le3a e" la "!l&()$ a $&e"tr!" #r!le3a"8 Se %ee %e"arr!llar al(%a% 5&3a$a8 Pr(3er! 5a -&e #r!%&(r 3a$!" %e al(%a% !3! !$"e&e$(a te$%re3!" #r!%&t!" %e al(%a%8 ¿Qué consegui mos de todo esto? C!$ e"t! l! -&e !$"e;&(3!" e" &$a #er"!$a %e al(%a% -&e "e "e$t(r, "at("+e5! a ;&"t! !$ "&" !l(;a(!$e": #er"!$ale" +a3(l(are" la!rale" etX e"t! a "& 6e. !$lle6a &$a 3e!ra %e la #r!%&t(6(%a% %el ($%(6(%&! a"' !3! &$a at(t&% #!"(t(6a %el 3("3!8 ¿Sabemos lo que queremos? E$ #r(3er l&;ar %ee3!" (%e$t(+(ar $&e"tra" 5a(l(%a%e" #la$tear$!" el a3($! -&e $!" %(r(a $ee"(%a%e" a %)$%e -&ere3!" lle;ar8+!rtale.a" Para ala$.ar al;&$a 3eta #r!#&e"ta "e re-&(ere %e a(!$e"8 M&5a" 6ee" te$e3!" "&e!" "!$ ")l! e"! 5a"ta -&e l!" #r!#!$e3!" !3! 3eta" &"a3!" #arte %e $&e"tr! t(e3#! e"+&er.! e$ at(6(%a%e" -&e la" !$6(erta$ e$ real(%a%8 N&e"tra "al&% %e"arr!ll! #r!+e"(!$al +el((%a% e$ +($ l!" re"<a%!" %e la" 3eta" +(a%a" %e#e$%e$ %e la lar(%a% %e l!" !et(6!" -&e a%a -&(e$ "e trae8 C&a$%! "ae3!" -&e -&ere3!" $&e"tr! e$t&"(a"3! 6(tal(%a% a&3e$ta1 $!" "e$t(3!" a#ae" %e l!;rar $&e"tra" 3eta" ;!.a3!" la +el((%a% %e real(.ar$!" a6a$.a3!" #!r l! ta$t! $&e"tra 6(%a $!" "at("+ae8 La a&"e$(a %e !et(6!" $!" #&e%e 5aer "e$t(r !$+&$%(%!" ($-&(et!" %e"!r(e$ta%!" "(e$%! #re"a +,(l %el e"tr*" la a$"(e%a% la +r&"tra()$8 La satisfacción personal según la Pirámide de aslo!: F!r3&l) e$ "& te!r'a &$a erar-&'a %e $ee"(%a%e" 5&3a$a" %e+(e$%e -&e#(r,3(%e= !$+!r3el!" "e "ere" "at("+ae$ la" $ee"(%a%e" ,"(a" <#arte ($+er(!r la 5&3a$!" %e"arr!lla$ 3," $ee"(%a%e" %e"e!" 3,"%e ele6a%!" <#arte "&#er(!r %e la #(r,3(%e=8 La (%ea ,"(a %e e"ta erar-&'a e" -&e la" $ee"(%a%e" 3," alta" !&#a$ $&e"tra ate$()$ ")l! &a$%! "e 5a$ "at("+e5! la" $ee"(%a%e" ($+er(!re" %e la #(r,3(%e8 La" +&er.a" %e re(3(e$t! %a$ l&;ar a &$ 3!6(3(e$t! a"e$%e$te e$ la erar-&'a 3(e$tra" -&e la" +&er.a" re;re"(6a" e3#&a$ la" $ee"(%a%e" #re#!te$te" 5a(a aa! e$ la erar-&'a8 C!$"(;&(e$%! lle;ar a la a&t!rreal(.a()$ e"tare3!" "at("+e5!" !$ $!"!tr!" 3("3!"
#!r ta$t! !$ $&e"tr! e$t!r$! e"t! "e #&e%e a#l(ar ta$t! a $(6ele" #er"!$ale" !3! a $(6ele" la!rale"8
SEGUNDA SEMANA 10 MA;O 1:00 % 1,:$0 "ORAS CULTURA DE CALIDAD I.
DIVERSIDAD C ULTURAL 1. N-?534 D/H?35/=4=: La %(6er"(%a% <&ral e$ el Per "e #!$e %e 3a$(+(e"t! e$ la %("tr(&()$ %e #&el!" <&ra" a l! lar;! %el terr(t!r(! %e &$a 3a$era e$trer&.a%a8 P!r (tar e$ V(la"5&a3a$ e$ Aa&5! !$6(6e$ #r)9(3!" <#er! a 6ee" le!" "(3)l(a3e$te= l!" -&e 5ala$ a"tella$!" "e a"(e$ta$ e$ la aeera %el %("tr(t! l!" +!r,$e!" %e la a#(tal ! !3er(a$te" -&e lle;a$ a traaar -&e "!$ 3," !(%e$tale" l!" a3#e"($!" -&e #&e%e$ "er (l($;Ye" <-&e5&a / a"tella$!= 6(6e$ e$ !3&$(%a%e" l!" 5&t!" -&e 6(6e$ e$ la #arte" 3," alta" %e l!" a$e9!" -&e "&ele$ "er !$ 3," +re&e$(a 3!$!l($;Ye" 3," ($%';e$a" E"ta %(6er"(%a% "e e9#re"a e$ %("t($t!" a3#!" !3! "eal! A$t!$(! BraZ: (El Perú es un pa's de e&traordinaria variedad de recursos vivos y ecosistemas% )ue hoy conocen como diversidad iológica o iodiversidad# Nuestro pa's se encuentra entre los pa'ses mega diversos del planeta% entre los cuales ocupa uno de los cinco primeros lugares, -8 N&e"tr! #a'" e" &$! %e
l!" %!e #a'"e" %el 3&$%! -&e aler;a e$ !$&$t! el 70 %e la (!%(6er"(%a% (!l);(a %el #la$eta8 C&e$ta !$ J4 .!$a" %e 6(%a %e l!" ?04 re!$!(%!" 3&$%(al3e$te "e;$ la la"(+(a()$ %e H!l%r(%;e
Ministerio de ultura, !"14: Di$ersidad ultural, ca'ital 'ara el desarrollo. 0A, Antonio, !"1!: +a iodi$ersidad del *er2 y su i'ortancia estrat3ica .
El Per e" &$ #a'" 3<(<&ral #l&r(l($;Ye1 5("t)r(a3e$te la !"ta t&6! &$a ;ra$ %(6er"(%a% <&ral -&e a&$ 5! "e 3a$t(e$e 6(6a e$ al;&$a" .!$a" %e la +ra$a !"tera8 M&5!" %e e"t!" #&el!" a 5a$ #er%(%! "& le$;&a "($ e3ar;! 3a$t(e$e$ tra%((!$e" t*r3($!" l($;Y'"t(!" -&e $!" re3(te$ a &$ #a"a%! era$!8 P!r ee3#l!: e$ la re;()$ La3ae-&e "e 6(e$e re&#era$%! el M!5(a1 e$ la "(erra %e L(3a e$ la" #r!6($(a" %e Caete a&!" "e 5ala %e &$a le$;&a %e lar;a tra%(()$: el a-ar& a"' 3("3! la #re"e$(a %el #&el! a+r!#er&a$! e"#e(al3e$te e$ re;(!$e" !3! P(&ra Ia La3ae-&e Ta$a L(3a8 Dee3!" "ealar ta3(*$ la e9("te$(a %e 6ar(!" #&el!" ($%';e$a" e$ a("la3(e$t! 6!l&$tar(! -&e 5a(ta$ e$ la" .!$a" %e +r!$tera %el Per !$ Bra"(l E&a%!r8 E$ el Per la" <&ra" !r(;($ar(a" $! "!$ 3($!r'a" #!r el !$trar(! %&ra$te &e$a #arte %e $&e"tra 5("t!r(a re#&l(a$a 5a$ +!r3a%! la 3a!r #arte %e $&e"tra #!la()$ a&$ 5! el -&e5&a e" &$ (%(!3a 6(;e$te8 E"ta" 3a!r'a" <&rale" l($;Y'"t(a" 5a$ "(%! "&6al!ra%a" %e(%! a la !r;a$(.a()$ %e $&e"tra "!(e%a% -&e re#r!%&'a +!r3a" er,r-&(a" %("r(3($at!r(a" e9l&e$te"8 Ser 3a!r'a -&e5&a "(;$(+(aa "er 3($!r'a e$ t*r3($!" %e #re"t(;(!" "!(al8 E$ el a"! a+r!#er&a$! <2 %e la #!la()$ t!tal "e;$ ENAHO 20?0= "(;$(+(aa "er ($6("(le" a l!" !!" %el re"t! %el &er#! "!(al %e l!" +&$(!$ar(!"8 Al re"#et! ($6e"t(;a%!re" %(+ere$te" !r;a$("3!" 3a$ea$ %(+ere$te" (+ra" l! -&e $!" a%6(erte -&e "!l! "e #!%r, !$!er &$ $3er! 3," erter! &a$%! "e a#l(-&e &$a ! 6ar(a" #re;&$ta" "!re a&t! (%e$t(+(a()$ *t$(a e$ el #r)9(3! e$"! $a(!$al %e #!la()$ %el a! 20?78 B&e$a #arte %e la #!la()$ a+r!#er&a$a 6(6e e$ la !"ta %el #a'" #r($(#al3e$te la 3a!r'a &(a%a e$ e$tr!" &ra$!"8 E"t! "e e9#l(a $! "!l! #!r la +!r3a e$ -&e 5("t)r(a3e$te "e 5a$ %("tr(&(%! la #!la()$ 6($&la%a a la" 5a(e$%a" la" e3#re"a" %e a;r! e9#!rta()$ el eer((! %e %(6er"!" !+((!"1 "($! ta3(*$ #!r la 3ara%a $ee"(%a% 3(;rar a ;ra$%e" e"#a(!" &ra$!" e$ &"a %e 3e!re" !#!rt&$(%a%e" %e ae"! a e3#le! e%&a()$8 A l! lar;! %e $&e"tra 5("t!r(a $!" 5e3!" 6($&la%! !$ #&el!" %e !tra" lat(t&%e" %el 3&$%! l!" -&e ta3(*$ 5a$ a#!rta%! %&ra$te "(;l!" a la r(-&e.a <&ral -&e 5! te$e3!" !3! Na()$8 Te$e3!" la 5ere$(a 5("#,$(a %e la !l!$(a -&e "!l! $!" 6($&la !$ al;&$a" re;(!$e" %e la #e$'$"&la / =? D/H? 35/=4= C-7 -347: Var(e%a% %e %(+ere$te" <&ra" %e$tr! %e &$ ;r&#! %e #er"!$a" ! &$a "!(e%a%8 E"te t(#! %e %(6er"(%a% "e re+lea e$ la e9("te$(a %e %(6er"!" ;r&#!" *t$(!" e$ &$a %eter3($a%a ,rea8 De"%e &$a #er"#et(6a ($ter<&ral e" 6("ta !3! &$a @3-/=4= =? =?543377 La UNESCO "eala La %(6er"(%a% <&ral e" a$te t!%! &$ 5e5!: e9("te &$a ;ra$ 6ar(e%a% %e <&ra" a&$ &a$%! l!" l'3(te" -&e 3ara$ la" l($%e" %e &$a <&ra e"#e'+(a "ea$ 3," %(+'(le" %e %eter3($ar %e l! -&e #aree a #r(3era
6("ta tal !3! l! re+(ere e$ la D?>7434>/ U/H?3547 53? 74 D/H?35/=4= C-7-347<: A3K>-7 1& L4 =/H?35/=4= >-7-347 @43/ / > =? 74 -4/=4=. La <&ra a%-&(ere +!r3a" %(6er"a" a tra6*" %el t(e3#! %el e"#a(!8 E"ta %(6er"(%a% "e 3a$(+(e"ta e$ la !r(;($al(%a% la #l&ral(%a% %e la" (%e$t(%a%e" -&e arater(.a$ l!" ;r&#!" la" "!(e%a%e" -&e !3#!$e$ la 5&3a$(%a%8 F&e$te %e ($tera3(!" %e ($$!6a()$ %e reat(6(%a% la %(6er"(%a% <&ral e" #ara el ;*$er! 5&3a$! ta$ $ee"ar(a !3! la %(6er"(%a% (!l);(a #ara l!" !r;a$("3!" 6(6!"8 E$ e"te "e$t(%! !$"t(t&e el #atr(3!$(! !3$ %e la 5&3a$(%a% %ee "er re!$!(%a !$"!l(%a%a e$ e$e+((! %e la" ;e$era(!$e" #re"e$te" +&t&ra"8 A3K>-7 2 % D? 74 =/H?35/ =4= >-7- 347 47 @7-347/5 >-7- 347. E$ $&e"tra" "!(e%a%e" a%a 6e. 3," %(6er"(+(a%a" re"<a ($%("#e$"ale ;ara$t(.ar &$a ($tera()$ ar3!$(!"a &$a 6!l&$ta% %e !$6(6(r %e #er"!$a" ;r&#!" !$ (%e$t(%a%e" <&rale" a &$ t(e3#! #l&ral 6ar(a%! %($,3(!8 La" #!l't(a" -&e +a6!ree$ la ($l&"()$ la #art((#a()$ %e t!%!" l!" (&%a%a$!" ;ara$t(.a$ la !5e"()$ "!(al la 6(tal(%a% %e la "!(e%a% (6(l la #a.8 De+($(%! %e e"ta 3a$era el #l&ral("3! <&ral !$"t(t&e la re"#&e"ta #!l't(a al 5e5! %e la %(6er"(%a% <&ral8 I$"e#arale %e "& !$te9t! %e3!r,t(! el #l&ral("3! <&ral e" #r!#((! a l!" ($tera3(!" <&rale" al %e"arr!ll! %e la" a#a(%a%e" rea%!ra" -&e al(3e$ta$ la 6(%a #l(a8 A3K>-7 $ % L4 =/H?35/=4= >-7-347 F4>3 =? =?543377. La %(6er"(%a% <&ral a3#l'a la" #!"((l(%a%e" %e ele()$ -&e "e r($%a$ a t!%!"1 e" &$a %e la" +&e$te" %el %e"arr!ll! e$te$%(%! $! "!la3e$te e$ t*r3($!" %e re(3(e$t! e!$)3(! "($! ta3(*$ !3! 3e%(! %e ae"! a &$a e9("te$(a ($telet&al a+et(6a 3!ral e"#(r(t&al "at("+at!r(a8 $. D/?5/?5 =? 74 D/H?35/=4= C-7-347: L!" e"t(l!" %e 6(%a8 La" re#re"e$ta(!$e" "!(ale"8 L!" "("te3a" %e 6al!re"8 L!" )%(;!" %e !$%&ta8 La" rela(!$e" "!(ale"
7
Ado'tada 'or la 15 reuni6n de la onferencia 7eneral de la U8#. *arís, ! de no$ie;re de !""1.
II.
INTERCULTURALIDAD
1.
D?F//>/:
La I$ter<&ral(%a%
N! "!l! re"#et! t!lera$(a ta3(*$ re!$!(3(e$t! %e (;&al%a% e ($tera()$8 S&#!$e -&e la" <&ra" "!$ %($,3(a" "&"e#t(le" %e a3(!8 La ($ter<&ral(%a% ae#ta la %(6er"(%a% <&ral ($%(a -&e e" ($e6(tale la ($+l&e$(a %e &$a" <&ra" "!re !tra" e$ el 3e!r %e l!" a"!" %e6(e$e e$ el e$r(-&e(3(e$t! %e la" 3("3a" <&ra" #art(&lare"8 E"ta ($terrela()$ #ara -&e "ea ($ter<&ral %eer, &"ar #&$t!" !($(%e$te" %e 3a$era !$"(e$te &"a$%! !et(6!" !3&$e" #ara a"' !te$er (ert!" l!;r!" e$ +!r3a 3," e+(a. a&$-&e !$ #re6(a "ele()$ %e l!" ele3e$t!" <&rale" -&e "e !3($a$ ! !$6er;e$ a +($ %e !te$er 3e!re" al(%a%e" %e 6(%a a +a6!r %e l!" at!re" ($6!l&ra%!"8 2. B??F/>/5 =? 74 4=4 @4>/ / ?3>-7-347 : L? @?3/? 4 74 >/-=4=4K4:
$.
G!.ar %el %ere5! a la (%e$t(%a% <&ral a la $! %("r(3($a()$8 Ae%er a "er6((!" #l(!" !$ #ert($e$(a <&ral8 #ere#(!$e" Ge$erar at(t&%e" #!"(t(6a" 5a(a la" e$t(%a%e" #l(a"8
L? @?3/? 47 E54=:
Gara$t(.ar el ae"! a "er6((!" #l(!" #!r #arte %e t!%!" l!" (&%a%a$!"a"8 I$re3e$tar l!" $(6ele" %e !$+(a$.a %ela (&%a%a$!a !$ re"#et! a l!" "er6((!" #l(!"8 C&3#l(r !$ l!" !et(6!" %e la Re+!r3a M!%er$(.a()$ %el E"ta%!8
E54= I ?3>-7-347 : S(e$%! el Per &$ #a'" #l&r(<&ral e" (3#!rta$te -&e el E"ta%! re!$!.a la" %(+ere$(a" <&rale" e9("te$te" e$ la (&%a%a$'a t!3e el e$+!-&e %e ($ter<&ral(%a% !3! ee tra$"6er"al a "& a(!$ar a tra6*" %e "&" #!l't(a" #r!;ra3a" "er6((!"8 Ell! e" ($%("#e$"ale #ara -&e la" #!l't(a" %e ($l&"()$ "!(al "ea$ e+et(6a"1 #ara -&e l!" #la$e" %e t!%!" l!" "et!re" !r;a$("3!" #l(!" l!" %(+ere$te" $(6ele" %e ;!(er$! ala$e$ "&" 3eta" re"<a%!" e (3#at!8 [.u/ signi!ica incorporar el en!o)ue intercultural en la gestión púlica \ E" el #r!e"! %e a%a#ta()$ %e la" %(+ere$te" ($"t(t&(!$e" %el E"ta%! a $(6el $!r3at(6! a%3($("trat(6! %el "er6((! (6(l #ara ate$%er %e 3a$era #ert($e$te la" $ee"(%a%e" %e l!" %(+ere$te" ;r&#!" *t$(!<&rale" %e $&e"tr! #a'"8
.
D/5>3//4>/: T!%! trat! %(+ere$(a%! e9l&e$te ! re"tr(t(6! 5a(a &$a #er"!$a ! ;r&#! %e #er"!$a" &a +($al(%a% ! re"<a%! "ea a$&lar ! 3e$!"aar el re!$!(3(e$t! ;!e ! eer((! %e %ere5!" l(erta%e" +&$%a3e$tale" %e la" #er"!$a" e$ la e"+era #!l't(a e!$)3(a "!(al ! <&ral8
Al;&$!" 3!t(6!" %e %("r(3($a()$ "!$ el !l!r %e #(el el l&;ar %e !r(;e$ ta3(*$ el l&;ar %e re"(%e$(a el (%(!3a 3ater$! la !$%(()$ e!$)3(a la !r(e$ta()$ "e9&al la" !"t&3re" el "e9! ! ;*$er! la rel(;()$ la !&#a()$ ! #r!+e"()$ e$tre 3&5!" !tr!"8 La C!$"t(t&()$ P!l't(a %el Per = "eala e$ el ($("! 2 %e "& "e;&$%! Art'&l! 2 -&e a! $($;&$a ra.)$ %ee %ar"e &$ trat! %(+ere$(a%! -&e a+ete l!" %ere5!" +&$%a3e$tale" %e la" #er"!$a"8 D(5a (%e$t(+(a()$ $! re"<a +(a $( l(3(ta%a #!r ell! $&e"tra $!r3a 3,9(3a ($l&e la e9#re"()$ &al-&(er !tra '$%!le8 . D/5>3//4>/ />4 34>/ 47 : T!%! trat! %(+ere$(a%! e9l&e$te ! re"tr(t(6! -&e te$;a #!r 3!t(6! ! ra.)$ la" caracter"sticas f"sicas #$o étnicas %e la" #er"!$a" "!re la a"e %e e"t!" r(ter(!" "e a+ete$ %e 3a$era %(reta ! ($%(reta "&" %ere5!" ! l(erta%e" +&$%a3e$tale"8 6. E7??5 H/>-74=5 4 74 D/5>3//4>/:
Pre*uicio: e6al&a()$ "&et(6a &"&al3e$te %e ar,ter $e;at(6! 5a(a 3(e3r!"
%e &$ ;r&#! "!(al8 Estereotipo: t!%a ree$(a (3a;e$ ! (%ea -&e "e le atr(&e a t!%!" l!" 3(e3r!" %e &$ ;r&#! "!(al8 Ge$eral(.a()$ 3e%(a$te la &al !$"tr&(3!" la rela()$ #ere#()$ -&e te$%re3!" %e e"e ;r&#! ! #er"!$a "($ -&e 5aa &$ &((! ! e9#er(e$(a #r!#(a8 E"t(;3a": %e$!3($a()$ %e a-&ell!" ele3e$t!" e3#lea%!" #ara %e"(;$ar a la" #er"!$a" atr(&*$%!le" %eter3($a%a" ate;!r'a"8
<. R4>/5: I%e!l!;'a a"a%a e$ -&e l!" "ere" 5&3a$!" #!%e3!" "er ate;!r(.a%!" e$ ra.a" e"ta ate;!r(.a()$ "e +&$%a3e$ta $(a3e$te e$ arater'"t(a" +'"(a" ! (!l);(a" %e l!" "ere" #!"t&la -&e %e$tr! %e e"ta ate;!r(.a()$ e9("te$ al;&$a" ra.a" -&e "!$ "&#er(!re" a !tra"8 El ra("3! a "ea a(ert! ! e$&(ert! #r!#!$e &$ !r%e$ er,r-&(! e$tre l!" ;r&#!" *t$(!" "e &t(l(.a #ara &"t(+(ar l!" #r(6(le;(!" ! 6e$taa" %e l!" -&e ;!.a el ;r&#! #re%!3($a$te8 El ra("3! la" #r,t(a" ra("ta" ($6e$ta$ rerea$ la" %(+ere$(a" la" !$6(erte$ e$ %e"(;&al%a%e" la" &"t(+(a$ #ara (3#!$er &$ "("te3a %e e9#l!ta()$ %e !#re"()$ "!re t!%! &$ "("te3a ;l!al %e %!3($a()$8 &"t(+(a (%e!l);(a3e$te la" %(6er"a" +!r3a" %e %("r(3($a()$ al 5aer reer -&e %!3($a()$ "!re (erta" #er"!$a" ;r&#!" !$"(%era%!" ($+er(!re" e" al;! $at&ral a"( ($&e"t(!$ale8 ,. E>7-5/ S >/47 : El t*r3($! "e 6($&la !$ la $e;a()$ %el ae"! a l!" re&r"!" e!$)3(!" ! #!l't(!" l!" -&e t!%!"e"#e'+(a l!" #er&a$!" %ere5!8 E"ta"!(ale" $e;a()$<&rale" $! e" e+et&a%a #!ra &$a #er"!$a "($! te$e3!" #!r el "("te3a e$ el -&e 6(6(3!" el &al a tra6*" %e &$ #r!e"! 5("t)r(! 5a e9l&(%! a %(6er"a" #!la(!$e" %e $&e"tr! #a'"8 La e9l&"()$ "!(al e" &$a +!r3a %e %("r(3($a()$ e"tr&t&ral8 8. P3>/>45 D/5>3//43/45 : Crear ! !la!rar e$ la %(+&"()$ %e e"tere!t(#!" %e &al-&(er ;r&#! 5&3a$! #!r arater'"t(a" reale" ! (3a;($ar(a"8
H!"t(;ar 3altratar a("lar a;re%(r "e;re;ar e9l&(r ! 3ar;($ar a &al-&(er 3(e3r! %e &$ ;r&#! 5&3a$! %el t(#! -&e +&ere #!r "& ar,ter %e 3(e3r! %e %(5! ;r&#!8 E"taleer &al-&(er %("t($()$ le;al e!$)3(a la!ral %e l(erta% %e 3!6(3(e$t! ! ae"! a %eter3($a%!" ,3(t!" ! e$ la #re"ta()$ %e "er6((!" #l(!" a &$ 3(e3r! %e &$ ;r&#! 5&3a$! %el t(#! -&e +&ere !$ el e+et! ! #r!#)"(t! %e (3#e%(r ! a$&lar el re!$!(3(e$t! ;!e ! eer((! %e l!" %ere5!" 5&3a$!" ! l(erta%e" +&$%a3e$tale"8
10.
S?3H/>/5 P7/>5 > P?3/?>/4 C -7-347 :
11.
C-/>4>/ I ?3>-7-347 :
Alea$%r! D'e.J <20??= #la$tea tre" %(3e$"(!$e" a !$"(%erar e$tre a;e$te" %e <&ra" %(+ere$te": W P3/?3 /H?7 : Ma$e! %e )%(;!" 6!a&lar(!" le$;&ae"8 Se re+(ere a la" %(+ere$(a" l($;Y'"t(a" rela(!$a%a" al !$!(3(e$t! %e la le$;&a ! el le$;&ae %e !3&$(a()$8 S)l! &$a a%e&a%a !3#re$"()$ 3&t&a %e la le$;&a #er! ta3(*$ %e &"!" "(;$(+(a%!" #er3(te &$a e+et(6a !3&$(a()$ ($ter<&ral8 Al&%e al $(6el %e ($ter#reta()$ !3&$(a()$ ,"(a al 3a$e! %e l!" )%(;!" l($;Y'"t(!" e$ el %(,l!;!8 Gra$ #arte %e la !3&$(a()$ e"tale(%a a%!lee %e &e$!" ($t*r#rete" ! tra%&t!re"8 W S?9-= /H?7 : Ma$e! %e la" &e$a" 3a$era" +!r3a" <&rale" %e rela(!$a3(e$t!8 C!$(er$e a la" +!r3a" <&rale" a#r!#(a%a" #ara e"taleer la !3&$(a()$8 T!%a" la" <&ra" t(e$e$ #r!e%(3(e$t!" %e !3&$(a()$ 3ara%!" #!r re;la" %e &e$a" !"t&3re" ! &"!" a#r!#(a%!" %e la %e+ere$(a %e a&er%! a r(ter(!" %e e"tat&" <;*$er! e%a% #!"(()$ #!l't(a et8=8 El %e"!$!(3(e$t! %e la" re;la" %e et(-&eta #&e%e ;e$erar a$(3a%6er"()$ ! #re%("#!$er $e;at(6a3e$te la !3&$(a()$8 W T?3>?3 /H?7: Ma$e! %e l!" %(+ere$te" 3!%!" %e !3#re$"()$ %e la real(%a%8 Trata %e la" %(+ere$(a" <&rale" re"#et! %e la 3ater(a %e la !3&$(a()$ %(,l!;! ! !$+l(t!8 S&#!$e -&e la" <&ra" 3a$ea$ %(+ere$te" !$e#(!$e" %e l! -&e e"t, e$ &e;! e$ el #r!e"! %e !3&$(a()$ ta$t! %e"%e la %e+($(()$ %e l!" te3a" & !et!" -&e e"t,$ al e$tr! %el %(,l!;! !3! %el "(;$(+(a%! <&ral %e l!" 3("3!"8 S&#!$e &$ !$!(3(e$t! 3'$(3! %e l!" "(;$(+(a%!" "("te3a" %e !3#re$"()$ 8
DI<, Aleandro, !"11. Interculturalidad.
<&ral #ara e$te$%er real3e$te &,l e" la 3ater(a 3("3a "!re la -&e "e !$"tr&e la !3&$(a()$ l!" ($tere"e" %e la" #arte"8 La at&a()$ ($ter<&ral ")l! e" !3#leta &a$%! a3a" #arte" 5a$ l!;ra%! &$a !3&$(a()$ e+et(6a -&e lle6e a !3#re$%er la #!"(()$ %el !tr! e6e$t&al3e$te a 3!%(+(ar el #r!#(! #&$t! %e 6("ta8 E$ e"e "e$t(%! la ($ter<&ral(%a% !3! 5erra3(e$ta #er3(te a"&3(r !3! ret! #r($(#al tra$"+!r3ar a &$a e$t(%a% e$ &$ &e$ 6e($! 3a$te$erla !3! tal %e$tr! %e &$ #r!e"! %e !$"tr&()$ %e !$+(a$.a e$tre l!" at!re" "!(ale" rela(!$a%!" &"a$%! &$ (e$ !3$ "!"te$(le #ara t!%!"8 12. P4-45 @434 74 9??34>/ =? - D/479 I?3>-7-347 : El D(,l!;! I$ter<&ral e" &$ #r!e"! %e !3&$(a()$ e ($tera3(! -&e #&e%e tra%&(r"e e$ la ($tera()$ e$tre %!" ! 3," ($%(6(%&!" ! ;r&#!" -&e #r!6(e$e$ %e %(+ere$te" !r';e$e" ! <&ra" %!$%e a%a &$! %e ell!" 3a$(+(e"ta "&" (%ea" !#($(!$e" r($%a ($+!r3a()$ ! &"a e"taleer a&er%!" ! ae#ta()$ %e %(6er;e$(a" e$ &$ a3(e$te %e re"#et! re!$!(3(e$t! %e la" %(+ere$(a" <&rale" a tra6*" %e rela(!$e" "(3*tr(a" re(#r!(%a%8 Se trata %e &$ #r!e"! -&e aara el ($tera3(! a(ert! re"#et&!"! %e !#($(!$e" e$tre #er"!$a" ;r&#!" !$ %(+ere$te" tra%((!$e" !r';e$e" *t$(!" <&rale" rel(;(!"!" l($;Y'"t(!" e$ &$ e"#'r(t& %e e$te$%(3(e$t! re"#et! 3&t&!"8 a8 Pre6(a" al D(al!;!: I$+!r3ar"e %e la" $!r3a" e$ ($ter<&ral(%a% %(6er"(%a% <&ral8 De"arr!llar !3#ete$(a" ($ter<&rale"8 C!$!.a !$ -&(e$
C!$!.a la" arater'"t(a" rela(!$e" "!(ale" %e #!%er la 6(%a !t(%(a$a %e la !3&$(%a%8 A%a#te l!" !$te$(%!" !3&$(a(!$ale" "& le$;&ae a la 6(%a !t(%(a$a %e la #!la()$8 Pre#are !!r%($e la" at(6(%a%e" -&e 6a a real(.ar8
8 D&ra$te el D(al!;!: Pre"e$tar"e a$te la" a&t!r(%a%e" %e la !3&$(%a%
El #r!e"! %e %(,l!;! ($ter<&ral $!" ($6(ta a 3(rar a l!" "&et!" $! "!l! !3! e3("!re" ree#t!re" "($! !3! #!rta%!re" %e &$ a;ae <&ral -&e "er, %eter3($a$te #ara l!" !et(6!" %e la !3&$(a()$8 P!r ell! el %(,l!;! ($ter<&ral "!l! #&e%e e"taleer"e "( a3!" "&et!" "e re!$!e$ e$tre "' !3! ($terl!&t!re" 6,l(%!"8 P!r ee3#l! #ara &$ "er6(%!r #l(! la e$&$(a()$ %e &$ t*r3($! t*$(! #&e%e te$er &$ "(;$(+(a%! #re("! #er! #ara &$a #er"!$a %e &$a <&ra %("t($ta a-&ella #alara #&e%e te$er !tr!" "(;$(+(a%!" ! !$$!ta(!$e"8 Dee3!" te$er e$ &e$ta -&e #!r 3," -&e $!" e"+!re3!" e3#lee3!" el 3("3! le$;&ae "( $! "e a%a#ta al &"! !t(%(a$! %e la l!al(%a% !3&$(ar, 3& #!!8 M&5a" ($"t(t&(!$e" %el E"ta%! 6(e$e$ a%a#ta$%! "&" #r,t(a" ($"t(t&(!$ale" #ara r($%ar "er6((!" !$ #ert($e$(a 3e!rar la" rela(!$e" !$ la (&%a%a$'a8 Para ell! "e 5a$ %e"arr!lla%! a%a#ta(!$e" -&e +a6!ree$ el D(,l!;! I$ter<&ral8 Ee3#l! %e ell! "!$ el M($("ter(! %e Sal&% Re;("tr! Na(!$al %e I%e$t(+(a()$ E"ta%! C(6(l
E$ el Ce$tr! %e Sal&% %e A(a" C5&ra3#a H&a$a6el(a la !ert&ra %e #art!" e"taa #!r %ea! %el >0 %e la" 3&ere" ;e"ta$te" %e la .!$a al a! 3!r'a$ 7 3a%re" ;e"ta$te" e$tre ? 20 re(*$ $a(%!"8 L4 ?534?9/4 =? 4?>/ 4 ?54 @37?/>4 F-? 4=4@43 ?7 5?3H/>/ />3@34= ?7 =/79 /?3>-7-347 > ?? =? 74 /?3H?>/. E$ &$a #r(3era &") !$!er era$ la" ee" #ere#(!$e" $ee"(%a%e" %e la"eta#a 3a%re""e;e"ta$te" te$(e$%! &,le" !3! &$! %e l!" %e a$,l("(" el +at!r <&ral8 L!;ra$%! a"' (%e$t(+(ar -&e la #!"(()$ #ara %ar a l&. e$ "&" a"a" !$ la" #artera" era %e +!r3a 6ert(al "(e$%! e"ta &$a #r,t(a t!tal3e$te %("t($ta a la -&e "e %aa e$ el e$tr! %e "al&% l!al8 A #art(r %e e"ta e9#er(e$(a el M($("ter(! %e Sal&% (3#le3e$t! &$a $!r3a t*$(a %e ate$()$ %e #art! !$ a%e&a()$ ($ter<&ral e$ el 200@8
C45 2: RENIEC
RENIEC (3#le3e$t) e$ el %("tr(t! %e T&#e e$ la #r!6($(a %e a&!"
C45 $: PODER JUDICIAL
El J@2 %e la #!la()$ %e la #r!6($(a V't!r Faar%! %e la re;()$ Aa&5! e" -&e5&a 5ala$te "e;$ el e$"! 2007 INEI8 Fre$te a ell! el P!%er &%((al a tra6*" %e la C!rte S&#er(!r %e Aa&5! re) #!r #r(3era 6e. e$ el %("tr(t! &%((al el &.;a%! I$ter<&ral %e Pa. Letra%! %e la #r!6($(a %e V(t!r Faar%! el &al (3#art(r, el "er6((! %e &"t((a e$ -&e5&a8
La a%e&a()$ %e e"te "er6((! #l(! al !$te9t! <&ral %e la #r!6($(a t(e$e !3! ?/H F?43 74 >?7?3/=4= =? 75 @3>?55 -=/>/47?5 45K > 3?H47343 74 7?9-4 4?34 ? 74 4=//534>/ =? -5/>/4 8
DINAMICAS DE TRABAJO: ?8 F!r3a" ;r&#!" %e traa! %e"(;$a%! &$ re#re"e$ta$te "eretar(!8 28 Al ($((ar el taller #ara el te3a %e D(6er"(%a% C<&ral: E$tre;ar a a%a ;r&#! &$ #a#el!te #l&3!$e" %e %(6er"!" !l!re" a%a ;r&#! ela!rara &$ 3a#a %e la %(6er"(%a% <&ral <$! e"r((r, te9t!"= %e "& l!al(%a% #r!6($(a ! re;()$ %e"taa$%! a l!" %(+ere$te" 5a(ta$te" %e $&e"tr! #a'": &$ 5!3re &$a 3&er %e &$a !3&$(%a% $at(6a &$ 5!3re a3#e"($! &$a 3&er a3#e"($a &$ l'%er ($%';e$a &$a l'%er ($%';e$a &$ 5!3re 3&er a+r!#er&a$! &$ 5!3re &$a 3&er %e la !"ta &$ ;r&#! %e 3(;ra$te" e9tra$er! <#!r ee3#l!: 5($!" ,rae" (tal(a$!" e$tre !tr!"=8 Se (%e$t(+(ara la" arater'"t(a" %el terr(t!r(! -&e 5a(ta$ l&;ar %e #r!e%e$(a %e la" #er"!$a" le$;&a" -&e 5ala$ ale$%ar(!" +e"t(6!" #r,t(a" "!(ale" <&rale" #!l't(a" e!$)3(a"8 El t(e3#! a"(;$a%! #ara la ela!ra()$ %el 3a#a "er, %e ? 3($&t!" #ara l&e;! "er e9#&e"t! e$ &$ t(e3#! %e ?0 3($&t!" !3! 3,9(3!8 >8 Para el te3a %e I$ter<&ral(%a%: Al +($al(.ar el %e"arr!ll! %el te3a %e I$ter<&ral(%a% e$tre;ar &$ #a#el!te #l&3!$e" a a%a ;r&#! !$ la "(;&(e$te ($%(a()$:
Ela!rar &$a #r!#&e"ta e$ a"e a la "e!$ #!%r'a$ 3e!rar el rela(!$a3(e$t! %e"(;&(e$te la P!l('a#re;&$ta Na(!$al[C)3! %el Per la" %(6er"a" #!la(!$e" %e $&e"tr! #a'"\ !$"(%era$%! l!" a"#et!" %e"arr!lla%!" e$ la"e <%(6er"(%a% <&ral ($ter<&ral(%a% ra("3!=8 T(e3#! a"(;$a%! #ara %e"arr!llar #r!#&e"ta: ? 3($&t!"8 T(e3#! %e e9#!"(()$: ?0 3($&t!"8
TERCERA SEMANA 1< MA;O 1:00 % 1,:$0 "ORAS CULTURA DE CALIDAD EN LAS ORGANIACIONES.
La <&ra!r;a$(.a(!$e" !r;a$(.a(!$al-&e e" -&(ere$ &$! %e 5aer"e l!" #(lare" +&$%a3e$tale" #araela#!ar t!%a"e" a-&ella" !3#et(t(6a"8 P!r ell! #&$t! ae$tral -&e l!" al&3$!" re!$!.a$ el e"t&%(! %e la <&ra !r;a$(.a(!$al %e la PNP !3! Q-4 5-4 =??3/4=4 =? H473?5 345 -? 5 >@43/=5 @3 @?3545 93-@5 =? -4 394/4>/ -? >374 74 4?34 -? /?34>>/4 -5 > 35 ?775 > ?7 ?3 =? 74 394/4>/ 8 A%e3," %e e"t&%(ar el a3(! !r;a$(.a(!$al !3! #(e%ra a$;&lar %el 3e!ra3(e$t! !$t'$&! %e la" !r;a$(.a(!$e" E$ la 3e%(%a -&e a6a$.a el "(;l! QQI 6ar(a" te$%e$(a" e!$)3(a" %e3!;r,+(a" e"t,$ a&"a$%! &$ ;ra$ (3#at! e$ la <&ra !r;a$(.a(!$al 8
La" !r;a$(.a(!$e" "!$ la e9#re"()$ %e &$a real(%a% <&ral -&e e"t,$ lla3a%a" a 6(6(r e$ &$ 3&$%! %e #er3a$e$te a3(! ta$t! e$ l! "!(al !3! e$ l! e!$)3(! te$!l);(! ! #!r el !$trar(! !3! &al-&(er !r;a$("3! e$errar"e e$ el 3ar! %e "&" l'3(te" +!r3ale"8 E$ a3!" a"!" e"a real(%a% <&ral re+lea &$ 3ar! %e 6al!re" ree$(a" (%ea" "e$t(3(e$t!" 6!l&$ta%e" %e &$a !3&$(%a% ($"t(t&(!$al8 1. C>?@ =? C-7-34 O394/4>/47 C!3! <&ra !r;a$(.a(!$al "e e$t(e$%e al !$&$t! %e ree$(a" 5,(t!" 6al!re" at(t&%e" tra%((!$e" e$tre l!" ;r&#!" e9("te$te" e$ t!%a" la" !r;a$(.a(!$e"8 El t*r3($! <&ra !r;a$(.a(!$al e" &$a e9#re"()$ 3& &"a%a e$ el !$te9t! e3#re"ar(al8 La e9#re"()$ <&ra !r;a$(.a(!$al +!r3a #arte %e la" (e$(a" "!(ale" !3! !$ la" (e$(a" %e la !$%&ta a%-&(r() ;ra$ (3#!rta$(a a 3(ta% %el "(;l! QQ %e"#&*" %e -&e al;&$!" ($6e"t(;a%!re" e$ el ,rea %e Ge"t()$ E"t&%(!" Or;a$(.a(!$ale" e3#e.ara$ a %e+e$%er l!" e$e+((!" %e e"t&%(ar la <&ra !r;a$(.a(!$al8 S($ e3ar;! la <&ra !r;a$(.a(!$al a era e"t&%(a%a a$ter(!r3e$te #!r la "!(!l!;'a la" rela(!$e" 5&3a$a" %e%(aa$ "& t(e3#! e$ %(tar e"t&%(!" %el a"#et! 5&3a$! %e la e3#re"a era #re&r"!ra %e la <&ra !r;a$(.at(6a8 L!" a&t!re" -&e 3," +&er.a le 5a$ r($%a%! a e"ta 3ater(a "!$: E%;ar S5e($ R!;er Harr("!$ M8 T5e6e$et Deal e$$e% e$tre !tr!"8 E%;ar S5e($ +&e -&(e$ #re"e$t) #!r #r(3era 6e. &$ !$e#t! lar! #r,t(! %e <&ra !r;a$(.a(!$al e"tale() -&e la <&ra !r;a$(.a(!$al e"t, +!r3a%a #!r > $(6ele" %e !$!(3(e$t!":
S-@-?55 B5/>5 "e re+(ere a la" ree$(a" -&e "!$ a%-&(r(%a" e$ rela()$ a la e3#re"a la $at&rale.a 5&3a$a V473?5 A=@4=5 +!r3a #arte %e l!" #r($(#(!" $!r3a" 3!%el!" (3#!rta$te" -&e %(r(;e el !3#!rta3(e$t! %e -&(e$e" !$+!r3a$ la e3#re"a C5-3? (%e$t(+(a a l!" re"<a%!" !te$(%!" %e la a()$ %e &$a e3#re"a8
2.& T/@5 =? >-7-34 S?9 R/5 74 >-7-34 394/4>/47 =? -4 ?@3?54 @-?=? 5?3 F-?3? > =/7 8 C-7-34 F-?3?5.& "e arater(.a$ #!r-&e l!" 6al!re" %e la !r;a$(.a()$ "!$ +(r3e" ae#ta%!" #!r t!%!" l!" ($te;ra$te" %e la 3("3a e$ a3(!8 C-7-34 =/7.& !&rre t!%! l! !$trar(! e"t! "e !"er6a #!r l!" "(;&(e$te" a"#et!": el #er"!$al #!"ee #!a l(erta% e$ "& traa! la ;ere$(a 3&e"tra #!! ($ter*" #!r "& #er"!$al $! 5a 3*t!%!" %e e"t(3&la()$ 5a(a el e3#lea%! $! e9("te ($e$t(6!" #!r el $(6el %e #r!%&t(6(%a% %el traaa%!r e$tre !tr!" e" %e(r "e !"er6a &$ %e"($ter*" #!r l!" e3#lea%!" -&e "!$ l!" ele3e$t!" 3," (3#!rta$te" #ara lle6ar a a! el +&$(!$a3(e$t! %e la !r;a$(.a()$ &3#l(r "&" 3eta" #la$tea%a"8 CARACTERÍSTICAS C.O.DÉBIL AUTONOMIA S&#er6("()$ e"tre5a8 L!" traaa%!re" t(e$e$ #!a l(erta e$ "& #&e"t! ESTRUCTURA P&e"t! %e traa! e"ta$%ar(.a%!8 Re;la" #r!e%(3(e$t!" +!r3al(.a%!"
C.O.#UERTE S&#er6("()$ ;e$eral8 T!%!" t(e$e$ l(erta% #ara re"!l6er l!" #r!le3a" %e "& #&e"t! P&e"t!" %e traa! +le9(le"8 Re;la" #r!e%(3(e$t!" $! +!r3al(.a%!"
APO;O
La %(re()$ "e e$tra e$ la La %(re()$ 3&e"tra ;ra$ #r!%&()$ 3&e"tra e"a"! ($ter*" a#!! a la #la$t(lla8 ($ter*" #!r "& #la$t(lla PREMIO Se a#re(a$ #re3(a la +(%el(%a% La" !3#e$"a(!$e" el e"+&er.! la !!#era()$8 Se a"e$"!" -&e "e !t!r;a$ al %e"!$!e$ l!" $(6ele" #er"!$al e"t,$ a"a%!" e$ "& #r!%&t(6!" %el #er"!$al $(6el %e #r!%&t(6(%a%8 E$ re+ere$(a a l! a$ter(!r l!" +&$%a%!re" %e &$a <&ra %ee$ %e tra$"3(t(rla !$ el t(e3#! a "&" 3(e3r!" -&e +!r3a$ #arte %e la e3#re"a real(.ar at(6(%a%e" -&e !$"er6e$ la <&ra !r;a$(.a(!$al !3! #!r ee3#l!: !t!r;ar #re3(!" ($e$t(6!" e!$)3(!" 3ater(ale" "e3($ar(!" ! %(+ere$te" &r"!" %e #re#ara()$ e"t! e" !$ el +($ %e +!rtaleer l!" 6al!re" ree$(a" 5,(t!" +(l!"!+'a -&e !$+!r3a la !r;a$(.a()$ %e"%e "&" +&$%a%!re"8 L4 >-7-34 394/4>/47 %eter3($a la +!r3a !3! +&$(!$a &$a e3#re"a e"ta "e !"er6a a tra6*" %e "&" e"trate;(a" e"tr&t&ra" "("te3a8 U$a &e$a !r;a$(.a()$ +!r3a%a %e 6al!re" $!r3a" #er3(te a a%a &$! %e l!" ($%(6(%&!" (%e$t(+(ar"e !$ ell!" #!"eer !$%&ta" #!"(t(6a" %e$tr! %e la 3("3a !te$(e$%! 3a!r #r!%&t(6(%a% #!r #arte %e l!" 3("3!" a"' !3! +&era %e la e3#re"a %e3!"tra$%! al #l(! &$a &e$a (3a;e$ %el l&;ar %!$%e la!ra$ l! "at("+e5! -&e "e "(e$te e$ ella8 $.& I@34>/4 =? 74 >-7-34 394/4>/47 P!r-&e "e real(.a &$ a$,l("(" %e l!" +at!re" #r!+&$%! %e la <&ra %e la ($"t(t&()$ 6("()$ 3("()$ 6al!re"8 A"' !3! ta3(*$ %eter3($ar el a$,l("(" FODA %e la ($"t(t&()$ %e e"ta 3a$era #!%er #la$tear 3eta" e$a3($ar $&e"tra 6("()$8 La" !r;a$(.a(!$e" t(e$e$ &$a +($al(%a% !et(6!" %e "&#er6(6e$(a1 #a"a$ #!r (l!" %e 6(%a e$+re$ta$ #r!le3a" %e re(3(e$t!8 .& MARCO GENERAL DE LA POLICÍA NACIONAL DEL PER+. El E"ta%! e" la !r;a$(.a()$ +&$%a3e$tal #ara la 6(%a "!(al e"tr&t&ra%a -&e 3ater(al(.a e$ l! !t(%(a$! ta$t! al !r%e$ !3! a la &"t((a a tra6*" %e &$ 3ar! le;al #!r el -&e "e re;&la la !$6(6e$(a e$tre l!" 3(e3r!" %e &$a "!(e%a%8 El E"ta%! rea a la P!l('a !3! I$"t(t&()$ ee&t!ra %e la +a<a% %e !er()$ e"tatal %e a&er%! a la" lee" %(ta%a" e$ +&$()$ %el ($ter*" "!(al1 #!r l! -&e "& at(6(%a% +&$()$ +($al(%a% %ee$ ee&tar"e %e$tr! %el 3ar! %e la le la %!tr($a l!" #r($(#(!" ;e$erale" %el Dere5! %e la C!$"t(t&()$ la &al "e !r(e$ta 5a(a la #er"!$a 5&3a$a !3! +($ "&#re3! %el E"ta%!8 MISION: E" la ra.)$ %e "er %e &al-&(er !r;a$(.a()$ la 3("()$ #r!#!r(!$a "e$t(%! #r!#)"(t! %e+($(e$%! &$a +&$()$ "!(al 3eta" e9ter$a" #ara &$a ($"t(t&()$ %e+($(e$%! +&$(!$e" ($%(6(%&ale" !$ re"#et! a la +&$()$ !r;a$(.a(!$al8 Oet(6! #r($(#al *t(! tra"e$%e$te %e la e9("te$(a %e la !r;a$(.a()$ e" %e(r -&e e-&(6ale a la re"#&e"ta %el@434 - ?/5? 74 394/4>/8 MISION PNP. La P!l('a Na(!$al %el Per e" &$a ($"t(t&()$ %el E"ta%! -&e t(e$e #!r 3("()$ ;ara$t(.ar 3a$te$er re"taleer el !r%e$ ($ter$! #re"tar #r!te()$ a&%a a la"
#er"!$a" a la !3&$(%a% ;ara$t(.ar el &3#l(3(e$t! %e la" lee" la "e;&r(%a% %el #atr(3!$(! #l(! #r(6a%! #re6e$(r ($6e"t(;ar !3at(r la %el($&e$(a1 6(;(lar !$tr!lar la" +r!$tera"1 !$ el #r!#)"(t! %e %e+e$%er a la "!(e%a% a la" #er"!$a" a +($ %e #er3(t(r "& #le$! %e"arr!ll! e$ el 3ar! %e &$a <&ra %e #a. %e re"#et! a l!" %ere5!" 5&3a$!"8 VISION E" a &$a (3a;e$ -&e la !r;a$(.a()$ #la$tea a lar;! #la.! "!re )3! e"#era -&e "ea "& +&t&r! &$a e9#etat(6a (%eal %e l! -&e e"#era -&e !&rra8 La 6("()$ %ee "er real("ta #er! #&e%e "er a3((!"a "& +&$()$ e" ;&(ar 3!t(6ar al ;r&#! #ara !$t($&ar !$ el traa!8 U$a 6("()$ e9(t!"a ;e$eral3e$te e"t, !$"t(t&(%a #!r ;r&#!"%e ($%(6(%&!" !3#r!3et(%!" !$ la !r;a$(.a()$ -&e e"t,$ %("#&e"t!" a #r!#!r(!$ar t!%! "& #!te$(al #ara el l!;r! %e l!" !et(6!" #r!#&e"t!" <aZ"!$?2=8 U$! %e l!" 3," ;ra$%e" %e"a+'!" -&e te$%r, -&e a+r!$tar la ;ere$(a !$"("te e$ tra%&(r la 6("()$ e$ a(!$e" at(6(%a%e" %e a#!! . E5 /@34? /=?/F/>43 =?7/?43 74 F34 > 5? H4 4 3?47/43 ?5? @45 =? 74 ?3K4 4 74 @3>/>4 =? 74 H/5/ 4 74 4>>/ -? /@7/>4 - ?-/7/3/ ?3? 74 ?34 =?7 4/?? 4>-47 F--38 VISI'N PNP P!l('a 3!%er$a e+((e$te !5e"(!$a%a al "er6((! %e la "!(e%a% %el E"ta%! !3#r!3et(%a !$ &$a <&ra %e #a. !$ 6!a()$ %e "er6((! re!$!(%a #!r "& re"#et! (rre"tr(t! a la #er"!$a l!" %ere5!" 5&3a$!" la C!$"t(t&()$ la" lee" #!r "& ($te;ra()$ !$ la !3&$(%a% #!r "& 5!$e"t(%a% %("(#l($a l(%era.;! %e "&" 3(e3r!"8 .& VALORES L!" 6al!re" "!$ l!" (3(e$t!" %e &al-&(er <&ra !r;a$(.a(!$al %e+($e$ el *9(t! e$ t*r3($!" !$ret!" #ara l!" e3#lea%!" e"talee$ $!r3a" #ara la !r;a$(.a()$8 C!3! e"e$(a %e la +(l!"!+'a -&e la e3#re"a te$;a #ara ala$.ar el *9(t! l!" 6al!re" #r!#!r(!$a$ &$ "e$t(%! %e %(re()$ !3$ #ara t!%!" l!" e3#lea%!" e"talee$ %(retr(e" #ara "& !3#r!3("! %(ar(!8 La (%ea %e !$e(r la" !r;a$(.a(!$e" !3! <&ra"
ANALISIS #ODA DE LA PNP #ORTALEA a8 C!ert&ra %el "er6((! #!l((al $(6el $a(!$al 8 E9#er(e$(a e$ la #re6e$()$ e ($6e"t(;a()$ %e %el(t!"8 8 Or;a$(.a()$ erar-&(.a%a %("(#l($a%a8 %8 M'"t(a 6!a()$ %e "er6((! %e "&" ($te;ra$te"8 e8 S("te3a E%&at(6! P!l((al ($te;ra%!8 +8 S("te3a %e I$tel(;e$(a P!l((al art(&la%! +&$(!$al3e$te a $(6el $a(!$al8
DEBILIDADES a8 L(3(ta(!$e" %e re&r"!" e ($+rae"tr&t&ra8 8 N! "er #l(e;! #re"&#&e"tal $( te$er #er"!$er'a &r'%(a8 8 De+((e$te al(%a% %e 6(%a %el #er"!$al %8 Per"!$al PNP $! "e %e%(a e9l&"(6a3e$te al "er6((! #!l((al8 e8 C!$t($&(%a% %e a"!" %e !rr&#()$ -&e %aa$ la (3a;e$ ($"t(t&(!$al8
AMENAAS
OPORTUNIDADES
a8 Te$%e$(a" a la 3&$((#al(.a()$ %e al;&$a +&$()$ #!l((al8 8 I$re3e$t! %e la r(3($al(%a% la 6(!le$(a "!(al8 8 I$"at("+a()$ %e la #!la()$ #!r la a()$ %e la &"t((a8 %8 D*(l 3ar! $!r3at(6! !$tra la r(3($al(%a%8 e8 I$ere$(a #!l't(a e$ el %e"arr!ll! ($"t(t&(!$al
a8 Ma!r %e3a$%a %e la #!la()$ e$ "e;&r(%a% (&%a%a$a8 8 Cre(3(e$t! e!$)3(!8 8 C!$6e$(!" al(a$.a" e"trat*;(a" !$ el "et!r #l(! #r(6a%! a $(6el $a(!$al e ($ter$a(!$al8 %8 De"arr!ll! ae"! a la te$!l!;'a %e la ($+!r3a()$8 e8 Re&r"!" %el F!$%! %e la" F&er.a" Ar3a%a" P!l('a Na(!$al
6.& C434>?3K5/>4 =? >-7-34 394/4>/47 La" !r;a$(.a(!$e" !3! la" 5&ella" %(;(tale" "!$ "(e3#re "($;&lare"8 Ca%a &$a #!"ee "& #r!#(a 5("t!r(a #atr!$e" %e !3&$(a()$ "("te3a" #r!e%(3(e$t!" %elara(!$e" %e +(l!"!+'a 5("t!r(a" 3(t!" -&e e$ "& t!tal(%a% !$"t(t&e$ "& <&ra8 Al;&$a" #re"e$ta$ &$ a3(e$te %e 3&5! %($a3("3! !tra" t(e$e$ &$ e$t!r$! %e tra$-&(l(%a%8 Al;&$a" "!$ a+ale" a3("t!"a" !tra" %a$ la (3#re"()$ %e "er +r'a" a"*#t(a"8 C!$ el t(e3#! la <&ra %e &$a !r;a$(.a()$ lle;a a "er !$!(%a #!r l!" e3#lea%!" el #l(!8 La <&ra "e #er#eta e$t!$e" #!r-&e la !r;a$(.a()$ t(e$%e a atraer !$"er6ar a ($%(6(%&!" -&e #aree$ ae#tar "&" 6al!re" ree$(a"8 Del 3("3! 3!%! -&e la ;e$te %e(%e tra"la%ar"e a (erta" re;(!$e" <#!r la 5&3e%a% la te3#erat&ra ! el r*;(3e$ #l&6(al= ta3(*$ l!" e3#lea%!" e"!;er,$ la <&ra !r;a$(.a(!$al -&e #re+(ere$ !3! a3(e$te %e traa!8 Ca%a <&ra !r;a$(.a()$ e"t, !3#&e"ta %e (erta" arater'"t(a" -&e "!$ la6e" #ara "er %(+ere$te &$a %e la" !tra" -&e a&%a$ a %e3!"trar &$a (3a;e$ #!"(t(6a %e la e3#re"a re6("t(*$%!la %e #re"t(;(! re!$!(3(e$t!8 E$tre la" &ale" te$e3!":
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,.& CLIMA ORGANIACIONAL El l(3a !r;a$(.a(!$al "e %e+($e !3! &$ !$&$t! %e #r!#(e%a%e" %el a3(e$te la!ral #er((%a" %(reta3e$te ! ($%(reta3e$te #!r l!" e3#lea%!" -&e "e "&#!$e "!$ &$a +&er.a -&e ($+l&e e$ la !$%&ta %el e3#lea%!8 Se ($+(ere -&e el l(3a "e re+(ere al a3(e$te %e traa! #r!#(! %e la !r;a$(.a()$8 E$ e"te 3("3! !r%e$ %e (%ea" e" #ert($e$te "ealar -&e el l(3a %eter3($a la +!r3a e$ -&e el traaa%!r #er(e "& traa! "& re$%(3(e$t! "& #r!%&t(6(%a% "at("+a()$ e$ la la!r -&e %e"e3#ea$8 El Cl(3a $! "e 6e $( "e t!a #er! t(e$e &$a e9("te$(a real -&e a+eta t!%! l! -&e "&e%e %e$tr! %e la !r;a$(.a()$ a "& 6e. el l(3a "e 6e a+eta%! #!r a"( t!%! l! -&e "&e%e %e$tr! %e e"ta8 U$a !r;a$(.a()$ t(e$%e a atraer !$"er6ar a la" #er"!$a" -&e "e a%a#ta$ a "& l(3a %e 3!%! -&e "&" #atr!$e" "e #er#ete$8
U$ Cl(3a Or;a$(.a(!$al e"tale e" &$a ($6er"()$ a lar;! #la.!8 L!" %(ret(6!" %e la" !r;a$(.a(!$e" %ee$ #eratar"e %e -&e el 3e%(! +!r3a #arte %el at(6! %e la e3#re"a !3! tal %ee$ 6al!rarl! #re"tarle la %e(%a ate$()$8 U$a !r;a$(.a()$ !$ &$a %("(#l($a %e3a"(a%! r';(%a !$ %e3a"(a%a" #re"(!$e" al #er"!$al ")l! !te$%r,$ l!;r!" a !rt! #la.!8 8.& DI#ERENCIAS ENTRE CLIMA; CULTURAORGANIACIONAL CULTURA ORGANIACIONAL
CLIMA ORGANIACIONAL El Cl(3a "e re+(ere a la" arater'"t(a" %el 3e%(! a3(e$te %e traa!8
E"ta" arater'"t(a" "!$ #er((%a" %(reta ! E" l a I$tera()$ %e 6al!re" at(t&%e" ($%(reta3e$te #!r l!" traaa%!re" -&e "e !$%&ta" !3#art(%a" #!r t!%!" l!" %e"e3#ea$ e$ e"e 3e%(! a3(e$te8 3(e3r!" %e &$a e3#re"a & !r;a$(.a()$8 El Cl(3a t(e$e re#er&"(!$e" e$ el !3#!rta3(e$t! la!ral8 A-&ell! -&e !3#arte$ t!%!" ! a"( t!%!" l!" ($te;ra$te" %e &$ ;r&#! "!(al8 El Cl(3a e" &$a 6ar(ale ($ter6($(e$te -&e 3e%(a e$tre l!" +at!re" %el "("te3a U$ 3!%! %e 6(%a &$ "("te3a %e !r;a$(.a(!$al el !3#!rta3(e$t! ree$(a" 6al!re" &$a +!r3a ae#ta%a ($%(6(%&al8 %e ($tera()$ rela(!$e" t'#(a" %e %eter3($a%a !r;a$(.a()$8 E"ta" arater'"t(a" %e la !r;a$(.a()$ "!$ relat(6a3e$te #er3a$e$te" e$ el t(e3#! "e %(+ere$(a$ %e &$a !r;a$(.a()$ a !tra %e &$a "e()$ a !tra %e$tr! %e &$a 3("3a e3#re"a8 C-7-34 ; C4/ O394/4>/47 La" te$%e$(a" -&e #a&ta$ el %e"e$6!l6(3(e$t! %el 3&$%! !$te3#!r,$e! %eter3($a$ l!" a3(!" e" %e(r la" $&e6a" at(t&%e" e$ la" e3#re"a" tale" !3! la ;l!al(.a()$ %e la e!$!3'a la !$(e$(aa3(e$tal("ta la aelera()$ %e la" #r(6at(.a(!$e" la" al(a$.a" e"trat*;(a" el a6a$e te$!l);(! !$+!r3a$ &$ ($el&%(le !$&$t! %e !$%((!$e" -&e a+eta$ la" !r;a$(.a(!$e"8 La e"trate;(a -&e 3e!r ($ter#reta la" re"#&e"ta" a$te la" %e3a$%a" %e e"e e$t!r$! ta$ !3#le! a3(a$te "e re"&3e e$ !3#et(t(6(%a%8 E7 4-? =? >47/=4= 3?-/?3? -? -4 394/4>/ 3?47/>? >4/5 /@34?5 ? 5- F/75FK4 ? 5-5 ?>4/55 =? F->/4/? ? 5- @39344 =? R?>-355 "-45. L45 >/>45 -? 3?>47>4 75 F4>3?5 =? /H4>/ @434 75 ?@7?4=5 >4/5 ? 74 >-7-34 !r#!rat(6a el e$tre$a3(e$t! %e l!" e3#lea%!" 5a$ re((%! ;ra$ ae#ta()$ #!r el !let(6! !r;a$(.a(!$al8 V473 493? 94= El 6al!r e" &$a #ere#()$8 S)l! &a$%! "e l!;ra -&e la" #er"!$a" #er(a$ 6al!r e$ a-&ell!" (e$e" "er6((!" -&e le" #r!6ee3!" "e #&e%e !te$er %e ella" l!" re&r"!"
el re!$!(3(e$t! ! la ae#ta()$ -&e "e re-&(ere #ara e9("t(r e" %e(r a-&ell! -&e e" %e 6al!r #ara la" #er"!$a" 7-5/?5 La" !$%((!$e" at&ale" 5a$ %eter3($a%! -&e 3," all, %e &$a "(3#le rela()$ a&"al e$tre la <&ra !r;a$(.a(!$al el a3(! el (3#at! %e la te$!l!;'a e$ la ;ere$(a %e re&r"!" 5&3a$!" l! -&e e9("te &$a 6($&la()$ re'#r!a e$tre t!%!" l!" ele3e$t!" -&e ;e$era$ %e"a+'!" #er3a$e$te" (3#l'(t!" e$ l!" ret!" -&e %ee e$+re$tar t!%a !r;a$(.a()$8 La #re3("a a$ter(!r #er3(te %e"taar -&e la ;e"t()$ e3#re"ar(al t(e$e "e$t(%! e$ la 3e%(%a e$ -&e l!" ret!" "ea$ "&#era%!" "at("+at!r(a3e$te #ara l! &al "e re-&(ere &$a a3#l(a %!"(" %e reat(6(%a% #ara el 3a$e! !$tr!l %el 3e%(! a3(e$te ta$ a3(a$te8 Traaar #!r traaar e" 5! "(;$! %e (3#r!%&t(6(%a%8 L! -&e "e re-&(ere #ara "er 3," !3#et(t(6! e" %($a3("3! e" %e(r e$er;'a !r(e$ta%a 5a(a el l!;r! %e l!" !et(6!"8 La 6("()$ ($%(a%a +a(l(ta a la ;ere$(a %el a3(! %(3e$"(!$ar la" arater'"t(a" %el $e;!(! !r(e$tar "&" e"+&er.!" #ara "at("+aer la" e9#etat(6a" %e la !r;a$(.a()$8 Part(e$%! %el a$,l("(" %e la" te!r'a" t*r3($!" "!re <&ra l(3a !r;a$(.a(!$al "e !$l&e -&e a3!" t*r3($!" "!$ %e rele6a%a (3#!rta$(a #r,t(a %e t!%a" la" !r;a$(.a(!$e"8 De ell!" %e#e$%er, lae+(a(a #r!%&t(6(%a% %e la" 3("3a"8 La <&ra e" &$ a3#! 3a;$*t(! -&e re$e t!%! el "er %e la !r;a$(.a()$ a t!%!" l!" -&e e$ ella traaa$ l! -&e la" #er"!$a" 5ae$ e$ "&" at(6(%a%e" !r;a$(.a(!$ale" !$t(e$e la ($+!r3a()$"!re l!" 6al!re" #r($(#(!" r(t&ale" ere3!$(a" l!" 3("3!" l'%ere" %e la !r;a$(.a()$8 S( la" #er"!$a" "e !3#r!3ete$ "!$ re"#!$"ale" !$ "&" at(6(%a%e" la!rale" "e %ee a -&e la <&ra "e l!" #er3(te #!r !$"(;&(e$te l!" l(3a" !r;a$(.a(!$ale" "!$ +a6!rale"8
CUARTA SEMANA 2 MA;O 1:00 % 1,:$0 "ORAS GENERALIDADES SOBRE CULTURA DE LA CALIDAD. 1. DE#INICI'N
C<&ra %e al(%a% e" el !$&$t! %e 6al!re" 5,(t!" -&e !3#le3e$ta%!" !$ el &"! %e #r,t(a" 5erra3(e$ta" %e al(%a% e$ el at&ar %(ar(! #er3(te a l!" 3(e3r!" %e &$a !r;a$(.a()$ !$tr(&(r a -&e *"ta #&e%a a+r!$tar l!" ret!" -&e "e le #re"e$te$ e$ el &3#l(3(e$t! %e "& 3("()$8 C!$"tr&(r &$a <&ra %e Cal(%a% e" %e"arr!llar !la!ra%!re" !3#r!3et(%!" !$ la 6("()$ "at("+aer a l!" l(e$te" 3," all, %e "&" $ee"(%a%e" Me!rar C!$t($&a3e$te8 Se %ee %e e$"ear al #er"!$al a #e$"ar e$ +!r3a "("t*3(a e$+!ar"e a l!" #r!e"!" a "& ar;! "($ !l6(%ar $&$a -&e el +($ lt(3! %e "& !3#a'a "!$ "&" l(e$te"8 E 3?5-? 74 C-7-34 =? 74 C47/=4= 5/9/F/>4 4>?3 745 43?45 5/?@3? 7 ?3 @5/7? =?5=? 74 @3/?34 H? 4 - /H?7 5 ?>/> > -> ?-5/45 F3?>/?= 47 >5-/=3 74 54/5F4>>/ >@7?4 8 2. CARACTERÍSTICAS DE LA C ULTURA DE CAL IDAD
U$ !$tr!l %e l!" err!re" -&e "e 6a$ !3et(e$%! #ara e%(+(ar &$ "("te3a -&e l!" e6(te a$te" %e -&e "&e%a$8 C!$"("te e$ el a#!! t!tal %e la %(re()$ %e la e3#re"a 5a(a &$a %($,3(a %e 3e!ra e$ la al(%a% #r!%&t(6(%a%8 Se trata %e 3e%(r la al(%a% !$ ($"tr&3e$t!" ! 3*t!%!" a%e&a%!" !$"e;&(r -&e a%a &$a %e la" #er"!$a" %e la e3#re"a "e "(e$ta !3#r!3et(%a #er"!$al3e$te e$ &$a $&e6a +!r3a %e traaar 5a(a la +(a(l(%a%8 E"taleer &$ le$;&ae &$a" !3&$(a(!$e" tale" e$tre #er"!$a" !r;a$(.a(!$e" -&e #er3(ta tra$"3(t(r l!" !$e#t!" "($ -&e e9("ta$ 3ale$te$%(%!"8 O#t(3(.a()$ !$t($&a %el #r!e"! #r!%&t(6! %e +!r3a -&e "e 6aa re%&(e$%! %e+((e$(a"8 U$ "e;&(3(e$t! e"ta%'"t(! %e l!" re"<a%!" !te$(%!" #ara 6al!rar el *9(t! %el #r!;re"!8 C&3#l(r !$ l!" #la.!" %e e$tre;a !$6e$(%!" !$ el l(e$te8 D("#!$er %e &$a at3)"+era %e !r%(al(%a% trat! "at("+at!r(! !$ #r!6ee%!re" l(e$te"8 A&3e$tar la "at("+a()$ #er"!$al %e l!" e3#lea%!" %e la !r;a$(.a()$8 Crear &$a at(t&% #ara %ar #re+ere$(a a la al(%a% #!r e$(3a %e la #r!%&t(6(%a%8
$. #ILOSO#IA DE LA CULTURA DE CALIDAD
La "at("+a()$ %el Cl(e$te8 Me!ra C!$t($&a %e #r!e"!"8 Dear %e 6er !3! $!r3al la" %e+((e$(a" (3#r!6("a(!$e" +alta %e !3#r!3("! e$tre !tra"8=8
%e+et!"
. PRINCIPIOS DE LA CULTURA DE CALIDAD
E$+!-&e al &"&ar(!8
Me%(()$ <3e%(r !$"ta$te3e$te %&ra$te el #r!e"!: !$tar !$ e"t,$%are" 3e%(r l!" re"<a%!" #ara retr!al(3e$tar=8 E$+!-&e "("t*3(! <#r!e"! %e a3(! %e %e"arr!ll! !$ #!"((l(%a%e" %e 3e!ra=8
. #ACTORES UE IMPIDEN UE SE LLE VE A CABO UNA CUL TURA DE CALIDAD
Re"("te$(a al a3(!
Falta %e e$tre$a3(e$t! D(ret(6!" (3#a(e$te" "e$"((l(.a()$ 5a(a la al(%a% R!ta()$ %el #er"!$al N(6el e%&at(6! %el #er"!$al Oet(6!" #la$e" 3al %e+($(%!" a&$a%!" a la +alta %e "e;&(3(e$t! I;$!ra$(a Ma$e! %e la e3#re"a "!l! e$ (+ra" E6al&a()$ %el %e"e3#e! "e;$ 3*r(t!"
6. #ACTORES UE #AVORECEN A UNA CULTURA DE CALIDAD
D(re()$ !3#r!3et(%a E6al&a()$ %el %e"e3#e! "e;$ 3*r(t!" L'%ere" %e$tr! %e la e3#re"a Gl!al(.a()$ Val!re" -&e +!r3a$ la +(l!"!+'a %e la e3#re"a Cl(e$te" E%&a()$ De"e!" %e "&#era()$ E"tr&t&ra %e la !r;a$(.a()$ Re!$!(3(e$t! %el %e"e3#e! %e l!" traaa%!re" el traa! e$ e-&(#!
<. LA PRODUCTIVIDAD EN LA CULTURA DE LA CALIDAD El !$e#t! %e la #r!%&t(6(%a% "e;$ C!6e "!"t(e$e -&e t!%! e"t(3&l! -&e re(e &$ ($%(6(%&! ;e$era &$a rea()$ la &al #&e%e "er ($!$"(e$te ! !$"(e$te8 La a#a(%a% %e a%a "er 5&3a$! #ara re"#!$%er a l!" e"t'3&l!" -&e le lle;a$ e"t, ($+l&(%a #!r l!" "(;&(e$te" +at!re": I$tel(;e$(a #ara #re%e(r l!" e"e$ar(!" +&t&r!" %e la" %(6er"a" !#era(!$e" %e re"#&e"ta8 C!$(e$(a 3!ral #ara %e(%(r el 3e!r a3($! a",$%!"e e$ &$ r(ter(! *t(!8 V!l&$ta% #ara &$a 6e. t!3a%a la %e("()$ ee&tarla re+!r.arla8 La e" &$-&e 5,(t! -&e "e #&e%e "( "e eer(ta %e +!r3a !$t($&a "($ #r!%&t(6(%a% ($terr&#()$8 Para el a3(! <&rala#re$%er %e &$a !r;a$(.a()$ te$;a *9(t! *"ta %ee tratar %e ($6!l&rar al 3a!r $3er! %e #er"!$a" -&e te$;a$ el #er+(l <&ral %e"ea%!8 TALLER: CULTURA DE LA CALIDAD VS CULTURA DEL A"Í VA El %!e$te #la$tea l!" "(;&(e$te" e$&$(a%!":
D*al! a"' -&e al a! "e 6e (e$8
A5' Sea"t(,$ l! arre;la8 De"#&*" l! !rre;(3!"1 a"' %*al!8 N! (3#!rta -&e al a! $! "e %(! &e$ta8 Maa$a D(!" %(r,8 N! te #re!&#e" el e+e $( l! 6a a 5e-&ear8 C!$ la 3e.la "e e$%ere.a8 &e al a! $! "e $!ta la %(+ere$(a8 L! 6a3!" a %ear a"' #!r 3(e$tra"1 %e"#&*"X A5' %ale &$a #a"a%(ta $a%a 3,"8 Le 6a3!" a %ar &$a 3a$(ta %e ;at!8 Para -&* !#($a" $( te 6a$ a 5aer a"!8
RE#LE*IONA: C-7 ?5 / @43? El %!e$te #(%e la #art((#a()$ %e l!" al&3$!" lle$a$%! &$a art(lla re"#!$%(e$%! a la ($terr!;a$te #la$tea%a8 L&e;! el %!e$te 3e$(!$a la" #!"(le" re"#&e"ta" a la ($terr!;a$te #la$tea%a a$ter(!r3e$te8 I%e$t(+(a a t& &"&ar(! ($ter$! ! e9ter$! a6er(;&a "( "at("+ae" "&" $ee"(%a%e" e9#etat(6a"8 Ha. la" !"a" (e$ %e"%e el #r($(#(!8 Na%a %e "e;&$%a" 6&elta"8 &e l! -&e t 5a;a" lle6e t& 3ara: er! %e+et!"8 A#!rta (%ea" "&;ere$(a" a t&" e+e" #ara a&3e$tar la al(%a% e$ la !r;a$(.a()$ e$ %!$%e #re"ta" t&" "er6((!"8 F($al3e$te el %!e$te 3e$(!$a l!" e$e+((!" %e &$a <&ra %e al(%a%8 BENE#ICIOS Traa!" 3e!re" 3," re3&$erat(6a" #!"((l(%a%e" %e e3#le! %e%'-&e"e a l!
-&e "e %e%(-&e8 Traa! 3," l(6(a$!8 Traaar ($tel(;e$te3e$te8 P!"((l(%a% %e !3#et(r #!r 3e!re" #&e"t!" "&el%!"8 P!"eere3!" &$a 6(rt&% 5&3a$a8
UINTA SEMANA $1 MA;O 1:00 % 1,:$0 "ORAS CALIDAD DE VIDA. 1. D?F//>/ E" &$ !$e#t! -&e 5ae al&"()$ a 6ar(!" $(6ele" %e ;e$eral(.a()$ #a"a$%! #!r "!(e%a% !3&$(%a% 5a"ta el a"#et! +'"(! 3e$tal #!r l! ta$t! el "(;$(+(a%! %e al(%a% %e3e%(($a 6(%a e" !3#le! !$ta$%! !$et8 %e+($((!$e" %e"%e "!(!l!;'a (e$(a" #!l't(a" e"t&%(!" %el %e"arr!ll! Ha 3&5!" t(#!" %e !$%((!$e" %e 6(%a:
C!$%((!$e" e!$)3(a" C!$%((!$e" "!(ale" C!$%((!$e" #!l't(a" C!$%((!$e" %e "al&% C!$%((!$e" $at&rale"
La al(%a% %e 6(%a "e e6ala a$al(.a$%! ($! ,rea" %(+ere$te"8 B(e$e"tar +'"(! <!$ !$e#t!" !3! "al&% "e;&r(%a% +'"(a= (e$e"tar 3ater(al <5a(e$%! al&"()$ a ($;re"!" #erte$e$(a" 6(6(e$%a tra$"#!rte et8= (e$e"tar "!(al ?3 - @3?> =? >47/=4= =? H/=4 ? ?7 344 Al;&$!" r(ter(!" "!$ (3#!rta$te" "( -&ere3!" (3#le3e$tar #r!et!" %e al(%a% %e 6(%a la!ral e"t! r(ter(!" $!" #er3(t(r,$ e$a3($ar al #er"!$al %e la !r;a$(.a()$ a &$a 3e!r "at("+a()$ %e "&" $ee"(%a%e" #er"!$ale"8
S-F/>/?>/4 ? 745 R?3/->/?5.
E"t! #&e%e "er l!;ra%! #!r "&+((e$(a e$ l!" ($;re"!" #ara 3a$te$er &$ e"t,$%ar "!(al ae#tale #ara 6(6(r8
C=/>/?5 =? S?9-3/=4= B/??543 ? ?7 T344.
E"talee" !$%((!$e" %e traa! -&e 3($(3(e$ el r(e";! %e e$+er3e%a%e" %a!"1 &$a e%a% l'3(te e$ el traa! -&e e" #!te$(al3e$te #er&%((al #ara a-&ell!" %e 3e$!r ! 3a!r e%a% %e l! e"tale(%!8 O@3-/=4=?5 I?=/445 @434 D?54337743 745 C4@4>/=4=?5 "-445. Se ($l&e e$ e"ta ate;!r'a la a&t!$!3'a el &"! %e 3lt(#le" 5a(l(%a%e" 3," -&e la a#l(a()$ re#et(t(6a %e &$a "!la retr!al(3e$ta()$ aera %e l!" re"<a%!" %e &$a at(6(%a% !3! &$a a"e %e a&t!rre;&la()$8
O@3-/=4=?5 =? C3?>//? C/- S?9-3/=4=.
E"te #r!e"! aara a"(;$a()$ %e traa! #r!#)"(t!" e%&a(!$ale" #ara e9#a$%(r la" a#a(%a%e" %el traaa%!r !#!rt&$(%a%e" %e a"e$"! "e;&r(%a% e$ el e3#le!8
I?934>/ S>/47 ? ?7 T344 =? 74 O394/4>/.
E"t! "(;$(+(a l(erar"e %e #re&((!"1 (;&al%a%1 3!6(l(%a%1 a#ert&ra ($ter#er"!$al1 a#!! !$"ta$te a l!" e-&(#!" %e traa!8
B474>?43 ?3? T344 V/=4.
E"t! "(;$(+(a -&e l!" re-&er(3(e$t!" %e traa! ($l&e$%! #r!;ra3a"#re"&#&e"t! a"&$t!" &r;e$te" 6(ae" $! "e t!3e$ %el t(e3#! %e !(! ! %el t(e3#! +a3(l(ar !3! al;! !t(%(a$! -&e la" !#!rt&$(%a%e" %e a"e$"! $! re-&(era$ +re&e$te3e$te %e a3(!" ;e!;r,+(!"8 . B??F/>/5 =? 74 >4 7/=4= =? H /=4 ? ?7 344 La (3#le3e$tar!$ %e Pr!et!" %e Cal(%a% %e V(%a e$ el Traa! #&e%e re"<ar e$e+((!" ta$t! #ara la !r;a$(.a()$ !3! #ara el traaa%!r l! &al "e #&e%e re+lear e$: E6!l&()$ De"arr!ll! %el traaa%!r U$a ele6a%a 3!t(6a()$ Me!r %e"e$6!l6(3(e$t! %e "&" +&$(!$e" Me$!r r!ta()$ e$ el e3#le! Me$!re" ta"a" %e a&"e$t("3! Me$!" -&ea" T(e3#! %e !(! re%&(%! Ma!r "at("+a()$ e$ el e3#le! Ma!r e+((e$(a e$ la !r;a$(.a()$8 . L//4>/?5 =? 75 @3?>5 =? >47/=4= =? H/=4 ? ?7 344.
L!" Pr!et!" %e C8V8T8 %e la 3("3a 3a$era -&e t(e$e$ "&" e$e+((!" ta3(*$ t(e$e$ al;&$a" l(3(ta(!$e" la" &ale" 3e$(!$are3!" a !$t($&a()$:
A79-5 ?@7?4=5 =?5?? ?343 5- C.V.T.
E"t! "e %a e$ !r;a$(.a(!$e" e" -&e l!" e3#lea%!" "!$ ($a#ae" %e a"&3(r &$a $&e6a re"#!$"a(l(%a% "!$ rea(!" a traa!" e$ ;r&#! le" %e"a;ra%a rea#re$%er le" %e"a;ra%a$ l!" %eere" 3," !3#le!" #!r l! -&e la (3#le3e$tar!$ %e Pr!et!" %e C8V8T "e 5ae 3," %(+'(l8
L5 ?3?5 3445 >>-?3=? > 75 @495 -? 5? 3?>/?.
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A-? =? >55
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U$ 3a$&al %e la al(%a% U$ 3a$&al %e #r!e"!" U$ 3a$&al %e ($"tr&(!$e" Re;("tr!" e"ta%'"t(a" A&%(t!r'a" I$ter$a" Pr!3!()$ ($ter$a a#a(ta()$ %e e-&(#!" %e traa! W De+($(r #r!e"!" te$!l);(!" -&e (3#l(-&e$ #re("ar 3*t!%!" %e %(+ere$(a()$ SETIMA SEMANA 1 JUNIO 0$ MA;O 1:00 % 1,:$0 "ORAS CALIDAD DEL SERVICIO
Halar %e al(%a% e$ el "er6((! e" 3," -&e la !$&$()$ %e %!" #alara" e" TOMAR CONCIENCIA %e l!" ele3e$t!" 3," (3#!rta$te" %e e"te !$e#t! a$al(.arl!" #la$ear t!%a" la" at(6(%a%e" -&e "e real(.a$ !$ &$ e$+!-&e %(r(;(%! a l!" &"&ar(!" l!" #r!e"!"8 UÉ ES UN SERVICIO E" el !$&$t! %e at(6(%a%e" -&e "e rela(!$a$ e$tre "( %e at(t&%e" -&e "e %("ea$ #ara "at("+aer la" $ee"(%a%e" %e l!" &"&ar(!"8 SERVIDUMBRE VS SERVICIO
LA SERVIDUMBRE ES: RUIN BAA ESCLAVA DENIGRANTE INDIGNA
DOLOROSA NEGATIVA ENFERMA DESTRUCTIVA PESADA
EL SERVICIO ES:
NOBLE ELEVADO LIBRE SUBLIME DIGNO
PLACENTERO POSITIVO SANO CONSTRUCTIVO LIGERO
LA CALIDAD EN LOS SERVICIOS ES UN ASUNTO DE: I.
METODOLOGÍA Hae +alta 3*t!%! "("te3a e"trate;(a &e$ e$tre$a3(e$t!8
II.
TRABAJO E N E UIPO Dee3!" a#re$%er a !!#erar !la!rar traaar &$(%!" e$ !et(6!" %e a3(! !$t($&! 3e!ra #er3a$e$te8
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RELACIONES "UMANAS El *9(t! %e &$ "er6((! e"t, 3e%(at(.a%! #!r la" rela(!$e" -&e "e e$tala$ !$ el l(e$te8
CALIDAD EN LOS SISTEMAS DE SERVICIOS LOS SERVICIOS SE BASAN EN RELACIONES CARA A CARA e$tre &$ #!"(le !3#ra%!r ! &"&ar(! &$ re#re"e$ta$te %e la e3#re"a -&e %ee %ar &$a (3a;e$ !$retar &$a C!3#ra!$trat!#e%(%!"!l((t&%8 PROCESO ENTRADA & ELABORACI'N % SALIDA CLIENTES SATIS#EC"OS CARACTERISTICAS DE UN SERVICIO S!$ ($ta$;(le"8 C!$"("te e$ ($tera(!$e" El &"&ar(! e" &$ #art((#a$te e$ el #r!e"! %e #re"ta()$ %el "er6((!8 La #r!%&t(6(%a% !$"&3! %e &$ "er6((! !&rre$ "(3<,$ea3e$te8 MISI'N DEL SERVICIO E" 3& t(l e"taleer la 3("()$ %el "er6((! ! e$ a"! %e te$erla %e+($(%a re6("arla8 La 3("()$ (%e$t(+(a el !et(6! +&$%a3e$tal %el "er6((! "& ra.)$ %e "er8 UE "ACEMOS P3=->5 5?3H/>/5 PARA UIEN LO "ACEMOS C7/??5 COMO LO "ACEMOS P3>?55 UÉ ES CALIDAD EN EL SERVICIO W W W
Pr!#!r(!$ar a"("te$(a a l!" &"&ar(!" %e tal +!r3a -&e e"t! re%&$%e e$ &$ alt! ;ra%! %e "at("+a()$8 Se a"a e$ la # re!&#a()$ !$"ta$te #!r "&" e9#etat(6a" ! #re +ere$(a" ta$t! a $(6el %e la" ($tera(!$e" !3! e$ el %("e! %el "er6((!8 L!" re-&("(t!" "!$ a-&ella" $ee"(%a%e" ! e9#etat(6a" -&e ;e$eral3e$te "e e$&e$tra" (3#l'(ta" & !l(;at!r(a" %e$tr! %e la #re"ta()$ %el "er6((!8
A"ORA CONVIENE DECIR UE:
Ser6((! e" &(%ar ($tere"e" ! "at("+aer $ee"(%a%e" #ara el &"&ar(!8 LA RIUEA DE UN S ERVICIO SÓLO SE C REA CUANDO HA CONFIANA EN LA GENTE EN EL SISTEMA8 [RETENEMOS LA CONFIANA EN NUESTROS USUARIOS\
UÉ ES EL USUARIO
Per"!$a -&e e" (3#ata%a %(reta3e$te #!r $&e"tr! traa!8 E" la #er"!$a -&e &t(l(.a l!" "er6((!" %e !tra8
E" la !r;a$(.a()$ ! #er"!$a -&e re(e &$ #r!%&t!8 N!r3a ISO 000:200
CLASI#ICACI'N USUARIO INTERNO: Per"!$al %e la !r;a$(.a()$8 Le" !rre"#!$%e lle6ar a a! r("tal(.ar la 6("()$ 3("()$ %el "er6((!8 USUARIO E*TERNO: U"&ar(! %el #r!%&t! ! "er6((!8 E" -&(e$ 6al(%a &a$t! %el #r!%&t!"er6((! "e a$&$(e8 S!$ la" -&e %ee$ e"tar #le$a3e$te !$6e$(%!" %e -&e el #r!%&t!"er6((! !$t(e$e &$ 6al!r a;re;a%! a%e3," %e )3! "e !+re.a8 TIPOS DE USUARIOS:
EL DIFICIL: El D("&t(%!r8 El C! $6er"a%!r8 El C! -&et!8 El Calla%!8 El &e!"!8 El Gr!"er!8 El E9(;e$te8 El I$%e("!8 El A&"(6!8 El E$!a%!8 El Te$"!8
ElFACIL
RECONOCIMIENTO AL USUARIO
E"t, %!ta%! %e ($tel(;e$(a #!"ee 6!l&$ta% e" l(re !$ &$a 6!a()$ e"#e(al8 T(e$e (%e!l!;'a" !"t&3re" 6al!re" ree$(a" %(+ere$te" -&e "e %ee$ re"#etar8 Ca%a ($%(6(%&! e" %(+ere$te t(e$e el %ere5! a rea(!$ar %e 3a$era %(+ere$te a$te la" (r&$"ta$(a"8 -/?5 5 /5 -5-43/5 - @/4 =? K 75 -5-43/5 DE UÉ SE UEJA EL USUARIO D("!$+!r3(%a%e" %e l!" &"&ar(!" -&e t(e$e -&e 6er !$ l!" "er6((!": W I$&3#l(3(e$t! %e l! #ata%! W Ser6((! ($!rret! ($!3#let! WW W W
I$&3#l(3(e$t! %e #la.!" Per"!$al $! &al(+(a%! Per"!$al($%(+ere$te Mal trat! #!a a3a(l(%a%
PARA UÉ NOS BUSCAN LOS USUARIOS
Para "at("+aer "&": Nee"(%a%e" E9#etat(6a"
SATIS#ACER E*PECTATIVAS DEL USUARIO 37
L! -&e 6al!ra$ l!" &"&ar(!" %e "er6((!" e": C&3#l(r !$ l! #ata%! B&e$ trat! a3a(l(%a% C&3#l(r !$ +e5a" t(e3#!" E9#l(a()$ %e l!" #r!e%(3(e$t!" Ate$()$ a rela3!" Ae#tar la re"#!$"a(l(%a% #!r err!re" !3et(%!" #!r el #er"!$al ES DECIR: CUMPLIR DAR UN BUEN TRATO8
UÉ NECESIT AMOS SABER DE LOS USUARIOS W [&(*$e"\ W [&e-&(ere\ W [&* $ee"(ta\ W [&*#(e$"a\ W [&*"(e$te\ W [&*&"a\ W [C)3! l! "at("+a;!\ W [E$!$tr) l! -&e &"aa\ W [Se 6a "at("+e5!\ W [P(e$"a 6!l6er\ RE#LE*IONA: [&* #a"ar'a "( $&e"tr!" &"&ar(!" $! $!" "!l((tara$ "er6((!"\ CONCLUSIONES ACERCA DE NUESTROS USUARIOS:
E" la #er"!$a 3," (3#!rta$te al e$trar e$ !$tat! !$ $&e"tra !r;a$(.a()$8
E" e$traa! lt(3a ($"ta$(a &"t(+(a 3( #&e"t!8 E$ -&(*$ real(%a% #ara *l ! ell!"8 Al;&(e$ %e -&(e$ a#re$%er* a te$er #a(e$(a a$ &a$%! *l $! "(e3#re "ea #a(e$te !$3(;!8 Al;&(e$ -&e #&e%e 5aer 3( %'a &e$! ! 3al! %e#e$%(e$%! %e )3! rea(!$e ! a$te "&" !3e$tar(!"8 Al;&(e$ - &e e$ ! a"(!$e" 3e #!$e a #r&ea8 A#r!6e5! la !# !rt&$(%a% -&e 3e r($%a tal a()$ 3e ale;r! &a$%! #&e%! t!r$ar "& e! %e %(";&"t! e$ &$a "!$r("a8 Al;&(e$ !$ -&(e$ 5ar* e"e e"+&er.! e9tra8 Tal 6e. $! "e % * &e$ta #er! ! "( !3#re$%! -&e la %(+ere$(a e$tre la 3e%(!r(%a% la e9ele$(a e" a#e$a" %e ?0 8
N! (3#!rta l! -&e t 5a;a" "(e3#re traaar," #ara "er6(r a !tr!" e9("te$ %!" +!r3a" %e %ar &$ "er6((!: P3 7/94>/ P3 /H4>/ S( ra.)$ a%e&a%a e$t!$e" $!tar," la %(+ere$(a1 $! $ee"(tar," -&ee"!;e" $a%(e te5aerl! l! %(;a#!r t l!la e9#er(3e$tar,"8 LAS 10 REGLAS PARA UNAE*CELENTE ATENCI'N EN EL SERVICIO 1. 28 >8 48 8 @8
N! 5a;a e"#erar al &"&ar(! "al%el! %e ($3e%(at!8 Dar ate$()$ t!tal "($ %("tra(!$e" ! ($terr&#(!$e" Ha;a -&e l!" #r(3er!" >0 "e;&$%!" &e$te$8 Sea $at&ral $! +al"! ! r!!t(.a%!8 De3&e"tre e$er;'a !r%(al(%a%
78 J8 8 ?08
Sea a;e$te %e "& &"&ar(! <"( &"te% $! #&e%e re"!l6er el #r!le3a a&%e #ara 6er -&(*$ #&e%e=8 Al;&$a" 6ee" a&"te la" re;la" <"( la re;la #&e%e "er &e"t(!$a%a=8 Ha;a -&e l!" lt(3!" >0 "e;&$%!" &e$te$ <%ee &$a &e$a (3#re"()$=8 Ma$t*$;a"e e$ +!r3a &(%e "& #er"!$a8
CONVERSAR CON USUARIOS INSATIS#EC"OS W W W W
Ma$te$;a la al3a Dee -&e el &"&ar(! e9#re"a "& e$!! ! %(";&"t! P)$;a"e e$ la "(t&a()$ %el &"&ar(! E6(te la" &"t(+(a(!$e" $e;at(6a"
WW W W
D';ale &"te% %e"ea C&a$%!alel&"&ar(! &"&ar(!-&e "e al3e 5,;alea&%arl! #re;&$ta" A%!#te &$a at(t&% #!"(t(6a I%e$t(+(-&e la 3e!r "!l&()$
RE#LE*IONES: Ser6(r$!" &$!" a !tr!" e" $&e"tra 3("()$ $&e"tr! !et(6! e$ la 6(%a8 Ser6(r a la ;e$te $!" !+ree t!%! %e"%e a&3e$tar $&e"tr! (e$e"tar e$ el traa! 5a"ta ($re3e$tar la" ;a$a$(a" %(ar(a" -&e !te$e3!"8 N! e9("te &$a rel(;()$ %e 3a!r $(6el -&e el "er6((! -&e r($%a el "er 5&3a$!8 L&5ar #!r &$a a&"a !3$ e" el 3e!r re%! -&e e9("te8 [C)3! "er &$ 3e!r "er6(%!r\ [C)3! 5aer "aer al 3&$%! -&e &"te% e" &$ e3aa%!r %e la e9ele$(a e$ el "er6((!\ Se %ee$ "e;&(r ($! #a"!" e$ el !t!r;a3(e$t! %el "er6((! a $&e"tr!" &"&ar(!": ?8 C!3(e$e8 C!3#r!3*ta"e a !+reer &$ 3e!r "er6((!8 28 >8 48 8
Re!$).al!8 el "e$t(3(e$t!"8 "er6((! "(e3#re -&e l! %etete8 C!3&$'-&e"e8Re!$!.a E9#re"e "&" Ate8 De"arr!lle &$ #la$ ll*6el! a la #r,t(a8 I$6!lrel!"8 I$6(te a !tr!" a r($%ar "er6((!8
Taller8 A#l(a$%! 5erra3(e$ta" %e 3e!ra3(e$t! !$t'$&! e$ el "er6((! #!l((al8 OCTAVA SEMANA 21 JUNIO 1:00 % 1,:$0 "ORAS I EVALUACI'N PARCIAL
39
II UNIDAD: #UNDAMENTOS GENERALES DE LA CULTURA DE LA CALIDAD PERSONAL NOVENA SEMANA 2, JUNIO 1:00 % 1,:$0 "ORAS CALIDAD PERSONAL C>?@. La al(%a% #er"!$al #&e%e "er %e+($(%a !3! la re"#&e"ta a la" e9(;e$(a" e9#etat(6a" ]ta$;(le"] ta$t! %e la" !tra" #er"!$a" !3! %e la" S(e$%! la" ]ta$;(le"] e ]($ta$;(le"] t!%a" a-&ella" e9#etat(6a" !$reta" #!r#r!#(a"8 ee3#l!: t(e3#! %&ra(l(%a% "e;&r(%a% ;ara$t'a +($a$.a" +&$()$ et8 La" ]($ta$;(le"] "e #&e%e$ %e+($(r !3! %e"e!" e3!(!$ale" !3! "!$: at(t&%e" !3#r!3("! ate$()$ lealta% re%((l(%a% !3#!rta3(e$t! et8 U$a #er"!$a -&e e$ #r($(#(! e"t, (e$ al(3e$ta%a -&e "e "(e$te "at("+e5a !$ l! -&e 5ae l! 5ae $! ")l! #ara #er((r re&r"!" e!$)3(!" "($! #ara #r!#!r(!$ar &$ "er6((! el &al e" t(l al #r)(3! ! a &$a "!(e%a% e" &$a #er"!$a %e al(%a%8 a&r& I"5(Zaa $!" !3e$ta -&e: ]El 5!3re e" &e$! #!r $at&rale.a8 S( "e le e%&a #&e%e !$6ert(r"e e$ &$a #er"!$a !$+(ale e$ -&(e$ "e #&e%e %ele;ar a&t!r(%a%]8 P!%e3!" lle;ar 3("3! a la !$l&"()$ %e -&e %elala" la!re" al(%a% real(.a%a" #er"!$al%&ra$te e": el E"tar (e$ !$"(;! "at("+e5! ! a"( "at("+e5! %'a ta$t! e$ el traa! !3! !$ la +a3(l(a $! ")l! #!r la $ee"(%a% %e te$er &$a retr(&()$ e!$)3(a "($! #!r el "er6((! #r!#!r(!$a%!8 C434>?3K5/>45 =? 74 >47/=4= @?3547. Para el Mae"tr! e$ C(e$(a" !"* %e e"" V,.-&e. B!$(lla $!" %(e -&e 5a &$a "er(e %e arater'"t(a" #ara %(+ere$(ar a &$a #er"!$a -&e t(e$e al(%a% "!$ la" "(;&(e$te":
P!%e3!" a+(r3ar -&e &$a #er"!$a "&et! !et! %e la *t(a t(e$e al(%a%8 U$ ($%(6(%&! 5&3a$! e$ e-&(l(r(! %e "&" ra";!" ($ter$!" !$ "& 3e%(! a3(e$te t(e$e al(%a%8 U$a #er"!$a !$"(e$te %e "&" 5a(l(%a%e" e$ eer((! %e ella" t(e$e al(%a%8 U$a #er"!$a l(re e"#(r(t&al e3!(!$al3e$te #er! re"#et&!"a %e "& !$%(()$ er,r-&(a %e "& e"ta%! (6(l "!(al t(e$e al(%a% U$a #er"!$a "at("+e5a e$ "& traa! !$ ar3!$'a +a3(l(ar "&+((e$te %(6er"()$ rela(!$e" "!(ale" "at("+at!r(a" !$"(e$te %e "& %e#e$%(e$te %e &$ "er "&#re3! e" &$a #er"!$a %e !$%(()$ al(%a%8 %e r(at&ra #!r l! ta$t!
U$a #er"!$a %e al(%a% l!;ra &$(+(ar t!%a" la" arater'"t(a" la" lle6a a a! '$te;ra3e$te8 E"t! a&%a a te$er &$ e-&(l(r(! #er+et! e$tre l!" e$t!r$!" -&e l! !$+!r3a$ e" %e(r l! #"(!l);(! l! "!(al l! +("(!l);(!8 I@34>/4 =? 74 >47/=4= @?3547. De a&er%! a l!" !$e#t!" a$ter(!re" la al(%a% e" el &3#l(3(e$t! %e la" e9#etat(6a" 40
%el l(e$te ! &"&ar(!8 Part(e$%! %e e"t! la al(%a% e$ la" #er"!$a" %e"e3!ar, e$ 3e!re" re"<a%!" a l!" l(e$te" ($ter$!" e9ter$!"8 C&a$%! e9("te$ alt!" $(6ele" %e al(%a% e$ la" #er"!$a" -&e ($te;ra$ &$a !r;a$(.a()$ "e #er(e$ (3#!rta$te" a6a$e" #!"(t(6!" l!" %e#arta3e$t!" #r!%&e$ al(%a% %e a&er%! a l!" &"&ar(!" la al(%a% e$ t!%a" la" ,rea" lle6a a &$a <&ra !r;a$(.a(!$al la" #er"!$a" -&e ($te;ra$ la !r;a$(.a()$ 3a$t(e$e$ "at("+e5!" a l!" l(e$te" a la" #er"!$a" %e la !3&$(%a%8 E"t! trae !3! !$"e&e$(a -&e e9("ta ar3!$'a e$ la" rela(!$e" la!rale" #!r l! !$"(;&(e$te a&3e$ta la #r!%&t(6(%a% !a"(!$a$%! )#t(3!" re"<a%!" +($a$(er!" &$a (3a;e$ !r;a$(.a(!$al (3#eale &$ #r)"#er! +&t&r! -&e "e tra%&e e$ 3e!ra" #ara l!" a(!$("ta" l!" !la!ra%!re"8 La al(%a% #er"!$al t(e$e -&e e3#e.ar #!r la %(re()$ a -&e ell!" "!$ l!" ;&'a" %e la ($"t(t&()$1 a "& 6e. la %(re()$ %ee real(.ar la tarea 3," (3#!rta$te -&e e" 3!t(6ar a la" #er"!$a" -&e la!ra$ e$ la e3#re"a #ara -&e real(e$ 3e!r "&" tarea" %e$tr! %e ella8 O?/H5 =? 74 >47/=4= @?3547. ?8
Oet(6!" %e "al&% 6(%a8 N&e"tr! &er#! $&e"tra 3e$te "!$ &$a &$(%a% $! #!%e3!" te$er &$ &er#! "a$! "( $&e"tr!" #e$"a3(e$t!" $! l! "!$ 6(e6er"a $! #!%e3!" #e$"ar !$ lar(%a% real(.ar traa!" 3e$tale" %e al(%a% "( $&e"tr! &er#! e"t, e$+er3!8 La" #re!&#a(!$e" -&e "&+r(3!" ($te$"a #r!l!$;a%a3e$te %aa$ a $&e"tr! !r;a$("3! al (;&al -&e l! 5ae$ $&e"tra" e3!(!$e" %e"tr&t(6a" r)$(a"8 N( el eer((! 3," a%e&a%! $( la al(3e$ta()$ 3," a%e&a%a l!;ra re6(tal(.ar $&e"tr! &er#! "( $!" "e$t(3!" +raa"a%!" re5a.a%!" ! !$ al;&$a e3!()$ %e"tr&t(6a "(3(lar -&e $! ")l! (3#(%e el &e$ +&$(!$a3(e$t! %e $&e"tr! &er#! "($! ta3(*$ el %e $&e"tr!" #r!e"!" 3e$tale"8 P!r $&e"tra "al&% $!" !$6(e$e 3," !&#ar$!" -&e #re!&#ar$!" &$a %e e"a" !&#a(!$e" e" el eer((! -&e re6(tal(.a t!%! $&e"tr! &er#!8 Otr! #&$t! #ara !&#ar$!" %e *l e" la &e$a al(3e$ta()$ el %e"a$"! a%e&a%! l!" #e$"a3(e$t!" la" e3!(!$e" -&e +a6!ree$ $&e"tr! (e$e"tar #a. ($ter(!r8 T!%! e"t! e" #r(3!r%(al -&e l!" lle6e3!" a a! !3! l!" !et(6!" 3," (3#!rta$te" #ara $&e"tra 6(%a8
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Oet(6!" +a3(l(are"8 E$ e"te !et(6! #!%e3!" !$te3#lar %!" a"#et!": el %e "er #area el %e "er #a%re8 El #r(3er a"#et! #!%r'a3!" !$"(%erar !3! &$! %e l!" !et(6!" e$trale" %e "er #area la #!"((l(%a% %e reer &$t!" !3#art(e$%! %("+r&ta$%! e"e re(3(e$t!8 E"ta rela()$ re-&(ere ($t(3(%a% -&e ")l! "e %a &a$%! l!;ra3!" "er a&t*$t(!"8 Al e$+re$tar a-&' ta3(*$ la !$+r!$ta()$ e$tre l! -&e %e"ea3!" "er $&e"tr!" "&e!" l! -&e real3e$te "!3!" l!;ra3!" "er a&t*$t(!" e$ el re!$!(3(e$t! %e $&e"tra #r!#(a real(%a% e$ #le$a ae#ta()$ %e t!%! l! -&e 6er%a%era3e$te "!3!"8 E"ta ae#ta()$ $!" a&%a a "er re!$!(%!" #le$a3e$te #!r $&e"tra #area $!" a&%a a %("+r&tar %e la ($t(3(%a% %e la rela()$8 C&a$%! #a"a l! !$trar(! e" %e(r -&e $! "!3!" a&t*$t(!" $&e"tra rela()$ "e a"a e$ "&#!"((!$e" %e l! -&e a3!" -&("(*ra3!" "er rea3!" &$a %("t!r"()$ %e la real(%a% ($ter$a %e a%a &$! %e la real(%a% e9ter$a e$ la -&e 6(6(3!"8 De e"ta 3a$era 41
el(3($a3!" la #!"((l(%a% %e !3&$(a()$ %e rela()$ -&e a#!e $&e"tr! 3&t&! re(3(e$t! "at("+a;a $&e"tra" $ee"(%a%e" reale" $!" r($%e (e$e"tar %("+r&te !3#art(%!"8 P!r el !$trar(! %e$tr! %e &$ l(3a %e ae#ta()$ 3&t&a %e l! -&e real3e$te "!3!" #!%e3!" re!$!er ae#tar l!" a$5el!" 3!t(6a(!$e" %e"e!" 6al!re" "&e!" l(3(ta(!$e" $ee"(%a%e" et8 %e a3a" #arte" %e e"ta +!r3a e$!$trar &$ e-&(l(r(! "at("+at!r(!8 E$ el terre$! %e "er #a%re !3! #area at&al(.a3!" $&e"tra +(l!"!+'a l!" #r($(#(!" %e e%&a()$ -&e #r!3&e6a$ el %e"arr!ll! %e $&e"tr!" 5(!" e$ "& #re#ara()$ #ara "& #r!#(a 6(%a ($%e#e$%(e$te8 Ta3(*$ !$tr(&(3!" a "at("+aer "&" $ee"(%a%e" e"taleer l'3(te" e"t,$%are" %e %e"e3#e! ra.!$ale"8 E"te !et(6! trata %e -&e lle;&e3!" a "er &$a" #er"!$a" reale" !$"(;! 3("3!" a #arte a "ert!%!" reale" !$ la tr(&$+!" #er"!$a-&e !3#art(3!" $&e"tra a 6(%a8 -&e $&e"tra #area !3#arte $&e"tr!" +raa"!" e$ ;ra$ #arte %e 6(%a $&e"tra >8
Oet(6!" %e arrera %e traa! ! #r!+e"(!$ale"8
N&e"tra arrera la!ral e"t, !$+!r3a%a #!r $&e"tra" arater'"t(a" ($%(6(%&ale" -&e ($terata$ !$ la" %e la e3#re"a8 La +!r3a e$ -&e %e"e3#ea3!" $&e"tra" tarea" la!rale" la !r(e$ta()$ -&e le %a3!" a $&e"tra arrera %e traa! la e+((e$(a !$ -&e a#r!6e5a3!" la" !#!rt&$(%a%e" e$ la !r;a$(.a()$ #ara #r!etar $&e"tr! re(3(e$t! %e#e$%e$ #r($(#al3e$te %e $&e"tra a&t! #ere#()$ %e -&(*$ "!3!" -&(*$ -&ere3!" "er8 P!r l! ;e$eral a#re$%e3!" a re!$!er $&e"tra" #r!#(a" a#a(%a%e" ")l! 5a"ta -&e la" #!$e3!" a #r&ea e$ l!" ret!" e$ la 6(%a ;e$eral %el traa! e$ #art(&lar8 P!r !$"(;&(e$te $&e"tr! traa! re#re"e$ta &$a !#!rt&$(%a% e9tra!r%($ar(a #ara retar$!" 3e%(r$!" #ara re!$!er$!" ae#tar$!" e$ $&e"tra real(%a% $&e"tra" #!"((l(%a%e" %e real(.a()$8 S($ e3ar;! #!a" 6ee" a$al(.a3!" re+le9(!$a3!" "!re $&e"tra arrera %e traa! #ara !3#re$%er la ($tera()$ %e e"t!" %!" a"#et!": la" !#!rt&$(%a%e" %e traa! -&e #!%e3!" %etetar -&e t!3a3!" #ara %e"a+(ar$!" 6al!rar$!" 5aer$!" reer1 l! -&e "!3!" !3! el !$&$t! %e 5a(l(%a%e" e9#er(e$(a" "e$t(3(e$t!" +&er.a" a#a(%a%e" ;&"t!" #re+ere$(a" 6al!re" et8 Haer e"te a$,l("(" %e 3a$era #er()%(a $!" #er3(te %etetar la" ,rea" %e 3a!r a#!rta()$ e$ e$e+((! #r!#(! %e la !r;a$(.a()$8 Ta3(*$ re"<a "al&%ale re!$!er -&e la !r(e$ta()$ ! at(t&% 6(tal -&e %a3!" a $&e"tra 6(%a / =? 75 ?/H5 =? >47/=4=. De a&er%! !$ Mar'a El("a A!"ta e"ta #la$ea()$ re-&(ere %e "er reat(6!" #ara (3a;($ar l! -&e $! e" !6(!8 S($ e3ar;! el e$e+((! -&e !te$;a3!" #ara #r!etar $&e"tra 6(%a "er, 3a!r -&e el !"t! %e $&e"tr! e"+&er.!8 Nee"(ta3!" %e $&e"tra reat(6(%a% #ara !$"tr&(r el +&t&r! e$ $&e"tra (3a;($a()$8 Para #r!$!"t(arl! te$e3!" -&e %e%(ar #arte %e $&e"tr! t(e3#! %e 5! a la 6("()$ %el 3aa$a8 C&a$%! 5aa3!" a$t((#a%! e"ta 6("()$ %el +&t&r! "er, #!"(le %e(r -&e !$ta3!" !$ 3," re&r"!" #ara 5aer -&e "&e%a "e 6&el6a real(%a%8 Taller8 A%!#ta$%! &$a $&e6a <&ra %e al(%a%8 42
DECIMA SEMANA 0 JULIO 1:00 % 1,:$0 "ORAS CULTURA DE CALIDAD PERSONAL I. DE#INICI'N: E" el !$&$t! %e 6al!re" 5,(t!" -&e #!"ee &$a #er"!$a -&e !3#le3e$ta%!" !$ el &"! %e #r,t(a" 5erra3(e$ta" %e al(%a% e$ el at&ar %(ar(! le #er3(te$ !la!rar !$ %e "& "& !r;a$(.a()$ #ara a+r!$tar l!" ret!" -&e "e le #re"e$te$ e$ el &3#l(3(e$t! 3("()$8 T!%a #er"!$a #!"ee &$a <&ra #&e%e %e(%(r %e"e5arla #ara &"ar &$ e"t(l! %e 6(%a 3," a!r%e a "&" $ee"(%a%e"8 El e+et! %e e"ta %e("()$ "e re+lea e$ el ;r&#! "!(al al -&e #erte$ee #er! l&e;! !3(e$.a a a+etar la <&ra %el ;r&#!8 II. MEDIOS SUG ERIDOS PARA LA REAL IAR UN CAMBIO "ACIA LA CUL TURA DE CALIDAD PERSONAL: a= )alores: S!$ a-&ella" (3#re"(!$e" #r!+&$%a" -&e "e t(e$e "!re la +!r3a e$ -&e "e 6(6e "!re l! -&e "e !$"(%era *t(a3e$te !rret! ! ($!rret! -&e "e lle6a a la 6(%a #er"!$al %e +!r3a !$;r&e$te8 = )alores de persona con cultura : El ($ter*" !$t($&! #!r el %e"arr!ll! ($telet&al "aer !la!rar !$ &$ ;r&#! el e"#'r(t& %e "er6((! a la !3&$(%a% el re"#et! &e$ &"! ta$t! %el t(e3#! #r!#(! !3! %el ae$! &$ !3#!rta3(e$t! a!r%e !$ el %e,l!;! %el %e"arr!ll!8 = Los *ábitos : S!$ l!" !3#!rta3(e$t!" !"er6ale" -&e re+lea$ l!" 6al!re" ($ter$!" %e la" #er"!$a"8 P!r (tar la 3e!ra !$t($&a la ate$()$ re"#!$"a(l(%a% e$ el traa! la #re6e$()$ %e err!re" 5aer (e$ el traa! al #r(3er ($te$t! la #la$ea()$ %e "&" at(6(%a%e" e$ el !rt! lar;! #la.! la e6al&a()$ !$"ta$te %e "& %e"e3#e! la %("(#l($a !$"ta$(a e$ el &3#l(3(e$t! %e "&" !3#r!3("!"8 %= Prácticas: T!%!" a-&ell!" #r!e%(3(e$t!" la!rale" -&e a#l(a%!" al traa! %e +!r3a !$t($&a "("te3,t(a re#et(t(6a a&%a$ al ($%(6(%&! a #!$er e$ !#era()$ l!" 6al!re" 5,(t!" %e al(%a%8 El !$&$t! %e #r,t(a" 5,(t!" 6al!re" lle6a%!" a la 6(%a la!ral #er"!$al !$+!r3a la <&ra %e al(%a% la &al "e #re"e$ta %e"%e %!" #er"#et(6a": la %e la at(t&% la %e la 6(6e$(a %(ar(a8 III. LA PRODUCTIVIDAD EN LA CULTURA DE LA CALIDAD PERSONAL El !$e#t! %e la #r!%&t(6(%a% "e;$ C!6e "!"t(e$e -&e t!%! e"t(3&l! -&e re(e &$ ($%(6(%&! ;e$era &$a rea()$ la &al #&e%e "er ($!$"(e$te ! !$"(e$te8 La a#a(%a% %e a%a "er 5&3a$! #ara re"#!$%er a l!" e"t'3&l!" -&e le lle;a$ e"t, ($+l&(%a #!r l!" "(;&(e$te" +at!re": I$tel(;e$(a #ara #re%e(r l!" e"e$ar(!" +&t&r!" %e la" %(6er"a" !#era(!$e" %e re"#&e"ta8 C!$(e$(a 3!ral 9
o$ey, #te'=en (19&9) +os siete =/;itos de las 'ersonas altaente efecti$as.
43
#ara %e(%(r el 3e!r a3($! a",$%!"e e$ &$ r(ter(! *t(!8 V!l&$ta% #ara &$a 6e. t!3a%a la %e("()$ ee&tarla re+!r.arla8 La #r!%&t(6(%a% e" &$ 5,(t! -&e "e #&e%e a#re$%er "( "e eer(ta %e +!r3a !$t($&a "($ ($terr&#()$8 Para -&e el a3(! <&ral %e &$a !r;a$(.a()$ te$;a *9(t! *"ta %ee tratar %e ($6!l&rar al 3a!r $3er! %e #er"!$a" -&e te$;a$ el #er+(l <&ral %e"ea%!8 Taller8 A%!#ta$%! &$a $&e6a <&ra %e al(%a%8
DECIMO PRIMERASEMANA 12 JULIO 1:00 % 1,:$0 "ORAS PERSONALIDAD. E" &$ !$&$t! %e +at!re" t'#(!" %e !$%&ta -&e arater(.a$ la a%a#ta()$ %el ($%(6(%&! a la" "(t&a(!$e" %e "& 6(%a8 E" la #e&l(ar e"tr&t&ra ($ter(!r !$"ta$te #r!#(a %e a%a &$! !$+!r3e a la &al "e !r;a$(.a t!%! el "er8 E" la 6ar(ale ($%(6(%&al -&e !$"t(t&e a a%a #er"!$a la %(+ere$(a %e !tra8 E" el !$&$t! %e arater'"t(a" #"(!l);(a" -&e #!"ee a%a #er"!$a -&e %eter3($a "& +!r3a %e !3#!rta3(e$t!8 CARACTERÍSTICAS DE LA PERSONALIDAD: La #er"!$al(%a% e" el "ell! %("t($t(6! %e a%a "er 5&3a$! +!r3a%a #!r la !3($a()$ %e ra";!" &al(%a%e" %("t($t!"8 I$%e#e$%(e$te3e$te %e la" %e+($((!$e" -&e 5a$ +!r3&la%! l!" e9#ert!" a l! lar;! %el t(e3#! #!%e3!" %e"taar &$a "er(e %e arater'"t(a" e$ la #er"!$al(%a%8 ?8 C5/5??8 P&e"t! -&e la #er"!$al(%a% e" &$ ra";! %("t($t(6! %e a%a #er"!$a *"te #er3a$ee relat(6a3e$te e"tale a l! lar;! %el t(e3#! ($+l&e$%! e$ "& !3#!rta3(e$t!8 E"t! $! e6(ta -&e el ($%(6(%&! #&e%a a3(ar "& !3#!rta3(e$t! %e(%! a +at!re" a3(e$tale" ! a la" $ee"(%a%e" e9#er(3e$ta%a"8 28 D/F?3?>/4=34 8 La #er"!$al(%a% #er3(te (%e$t(+(ar a a%a ($%(6(%&! !3! &$ "er $(!8 E"ta arater'"t(a "e tra%&e e$ la" %("t($ta" rea(!$e" -&e #&e%e$ te$er la" #er"!$a" a$te &$ 3("3! e"t'3&l!8 La #er"!$al(%a% e" $(a #!r "er &$a !3($a()$ %e +at!re" ($ter$!" #er! "( -&ere3!" &t(l(.arla !3! r(ter(! %e "e;3e$ta()$ "e #&e%e$ %e"taar &$! ! 6ar(!" ra";!" !3&$e"8 >8 EH7-/H48 A&$-&e la #er"!$al(%a% e" &$ ra";! !$"("te$te #&e%e 6ar(ar a lar;! #la.! #!r la ($tera()$ !$ el 3e%(! #!r la" e9#er(e$(a" 6(6(%a" #!r el ($%(6(%&! ! "(3#le3e$te a 3e%(%a -&e el ($%(6(%&! 6a 3a%&ra$%!8 48 N @3?=/>/H48 La #er"!$al(%a% e" &$a !3#lea !3($a()$ %e arater'"t(a" !3#!rta3(e$t!" -&e 5ae$ %(+'(l la #re%(()$ %e la re"#&e"ta %e l!" !$"&3(%!re" a l!" e"t'3&l!" "&;er(%!"8 44
ELEMENTOS DE LA PERSONALIDAD. Al 5alar %e la #er"!$al(%a% e" (3#!rta$te ($%(ar -&e la #er"!$al(%a% !$t(e$e ele3e$t!" %e !r(;e$ 5ere%(tar(! a3(e$tal e"t!" ele3e$t!" ! +at!re" !$"t(t&t(6!" %e la #er"!$al(%a% "!$: El te3#era3e$t! El ar,ter 3!ral La !$"t(t&()$ +'"(a La ($tel(;e$(a +L ,+P+-.+/,0: El te3#era3e$t! e" %e#e$%(e$te e$ ;ra$ #arte %e la e"tr&t&ra !$"t(t&(!$al e" #re%!3($a$te3e$te 5ere%(tar(! al (;&al -&e la !$"t(t&()$ +'"(a #!r e$%e e" el a"#et! e3!t(6! %e la #er"!$al(%a% -&e #&e%e "er %e 3a!r ! 3e$!r ;ra%! %e (3#re"(!$a(l(%a% a$te l!" %(6er"!" e"t'3&l!" !3! la +!r3a %e rea(!$ar +re$te a la" e3!(!$e" l!" a3(!" %e 5&3!r8 +L 1.-21,+- 0-.L3 El Car,ter e" el !$&$t! %e ra";!" %e #er"!$al(%a% relat(6a3e$te #er%&rale" -&e t(e$e$ (3#!rta$(a 3!ral "!(al la 3("3a -&e "e a%-&(ere %el e$t!r$! %!$%e "e %e"arr!lla el ($%(6(%&!8 Et(3!l);(a3e$te el t*r3($! ar,ter #r!6(e$e %el ;r(e;! "(;$(+(a ]3ara] ! ]"ell!] -&e %("t($;&e ($!$+&$%(le3e$te a &$a #er"!$a8 Se le &t(l(.a !$ %(6er"(%a% %e 3at(e"1 e$tre l!" -&e "e %e"taa$:
El !$&$t! %e ra";!" 3!rale" *t(!"8 La e"tr&t&ra %e la #er"!$al(%a% -&e %eter3($a +!r3a" !$"ta$te" t'#(a" %e at&ar8
T!%! !3#!rta3(e$t! t(e$e !$$!ta(!$e" %e t(#! 3!ral 3&5!" %e l!" ele3e$t!" %e +!r3a()$ %el ar,ter "!$ %e !r(;e$ *t(!8 L!" ra";!" -&e +!r3a$ el ar,ter !3! "!$ a"ta$te e"tale" (3#r(3e$ &$a +!r3a arater'"t(a %e at&ar 3ara$ a la #er"!$a !$ &$ "ell! arater'"t(!8 A"' la a3a(l(%a% lealta% 5!$e"t(%a% %!le. (rr(ta(l(%a% &a$%! %eter3($a$ +!r3a" t'#(a" %e at&ar %e al;&$a #er"!$a #a"a$ a "er ra";!" %e "& ar,ter8 La $(e. a%!le"e$(a "!$ eta#a" 3& (3#!rta$te" e$ la +!r3a()$ %el ar,ter ta$t! #!"(t(6a !3! $e;at(6a3e$te8 La" +alla" la;&$a" %("t!r"(!$e" e9#er(e$(a" tra&3,t(a" a"' !3! la" !"t&3re" 6(6e$(a" +el(e" "at("+at!r(a" $!r3a" #r,t(a" 3!rale" *t(a" 6a$ "eala$%! 3at(.a$%! el ar,ter8 El 5!;ar la e"&ela l!" ;r&#!" %e a3("ta% "!$ l!" a3(e$te" 3," ($+l&e$te" e$ la +!r3a()$ %e l!" ra";!" %el ar,ter8 Per! ta3(*$ ($+l&e$ l!" 3e%(!" %e !3&$(a()$ la #r!#a;a$%a la #re$"a el a3(e$te %e re"#!$"a(l(%a% 3!ral(%a% -&e 6(6e la "!(e%a% e$ &a$t! a traa! al re"#et! %e la #er"!$a %e l!" (e$e" %e l!" %e3,"1 a la $ee"(%a% %e !$tr(&(r a la !$"tr&()$ %e"arr!ll! "!(al %e la !3&$(%a% la $a()$1 la 6(6e$(a %e la re"#!$"a(l(%a% !3#art(%a e$ el l!;r! %e la &"t((a la #a.8 L. 10/S,4,5146/ 78S41.3 Se e$t(e$%e #!r !$"t(t&()$ +'"(a al !$&$t! %e arater'"t(a" 3!r+!l);(a" +("(!l);(a" (!-&'3(a" -&e arater(.a$ a &$ ($%(6(%&!8 45
La !$"t(t&()$ +'"(a e" 5ere%a%a ;e$*t(a3e$te !"e t!%! ($%(6(%&! re(e 5ere%(tar(a3e$te &$a a"e e"tr&t&ral (!-&'3(a ;la$%&lar $er6(!"a 3&"&lar )"ea "e$"!r(al -&e 6a a %eter3($ar a tra6*" %el #r!e"! %e %e"arr!ll! %e "& !$"t(t&()$ +'"(a8 E"ta a"e 5ere%a%a %e la !$"t(t&()$ +'"(a "e 5alla e9#&e"ta a la ($+l&e$(a %e +at!re" -&e #&e%e$ !$%((!$ar ! 3!%(+(ar "& %e"arr!ll! #r!%&(rle a3(!" te3#!rale" ! %e+($(t(6!"8 L. 4/,+L4G+/14.3 E" la a#a(%a% #ara a%a#tar3e a "(t&a(!$e" $&e6a" !$ ra#(%e. re"!l6er !$ *9(t! l!" #r!le3a" e$ ella" (3#l'(t!"8 Ca%a #er"!$a "e a%a#ta a la real(%a% %e &$a 3a$era %(+ere$te8 E"ta rea()$ %e a%a#ta()$ 6a #ree%(%a %e &$ !$!(3(e$t! #re6(! %e la "(t&a()$ e$ -&e $!" 6e3!" ($6!l&ra%!"8 N! t!%!" a#ta3!" la" !"a" !$ la 3("3a a3#l(t&% #r!+&$%(%a% l! -&e %a !r(;e$ a la" %(+ere$(a" ($%(6(%&ale" al tratar %e "!l&(!$ar l!" #r!le3a"8 La ($tel(;e$(a e" #!r ta$t! &$ ele3e$t! (3#!rta$te %e la #er"!$al(%a%8 LOS COMPONENTES Ca%a
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9o%imientos9 son llamados 9Pulsiones9 8 C&a$%! el Ell! "e !r(e$ta a +a6!r ! e$ !$tra %e al;! l! 5ae !$ 3& #!a ! $($;&$a !$"(%era()$ %e la" $!r3a" "!(ale" <#&e%e$ #e$"ar e+et(6a3e$te e$ el Ell! !3! la #arte a$(3al= a"' -&e e"ta" ]#&l"(!$e"] #&e%e$ ter3($ar e$ el ($!$"(e$te ! re#r(3(%a"888 P!r ee3#l! al (3#!rtarle &$ re6ere$%! !3($! la" $!r3a" "!(ale" el Ell! (e$ #&e%e la$.ar &$a #&l"()$ er)t(a a &$ +a3(l(ar
DECIMO SEGUNDA SEMANA JULIO 1:00 %181,:$0 "ORAS AUTOESTIMA8 La a&t!e"t(3a e" &$ conjunto de percepciones #e$"a3(e$t!" e6al&a(!$e" "e$t(3(e$t!" te$%e$(a" %e !3#!rta3(e$t! %(r(;(%a" 5a(a $!"!tr!" 3("3!" 5a(a $&e"tra 3a$era %e "er %e !3#!rtar$!" 5a(a l!" ra";!" %e $&e"tr! &er#! $&e"tr! ar,ter8 E$ re"&3e$ e" la #ere#()$ e6al&at(6a %e $!"!tr!" 3("3!"8 IMPORTANCIA La (3#!rta$(a %e la a&t!e"t(3a e"tr(a e$ -&e !$(er$e a $&e"tr! "er a $&e"tra 3a$era %e "er al "e$t(%! %e $&e"tra 6al'a #er"!$al8 P!r l! ta$t! #&e%e a+etar a $&e"tra 3a$era %e e"tar %e at&ar e$ el 3&$%! %e rela(!$ar$!" !$ l!" %e3,"8 Na%a e$ $&e"tra 3a$era %e #e$"ar %e "e$t(r %e %e(%(r %e at&ar e"a#a a la ($+l&e$(a %e la a&t!e"t(3a8 LA AUTOESTIMA DESDE EL PUNTO DE VISTA DE MASLOW ; CARL ROGERS Ara5a3 Ma"l! e$ "& erar-&'a %e la" $ee"(%a%e" 5&3a$a" %e"r(e la $ee"(%a% %e a#re(! -&e "e %(6(%e e$ %!" a"#et!" el a#re(! -&e "e t(e$e &$! 3("3!
A-?5/4 474. Ta3(*$ lla3a%a a&t!e"t(3a #!"(t(6a e" el $(6el %e"eale #ara -&e &$a #er"!$a l!;re "e$t(r"e "at("+e5a e$ la 6(%a "ea !$"(e$te %e "& 6al'a %e "&" a#a(%a%e" #&e%a e$+re$tar"e a l!" ($!$6e$(e$te" %e +!r3a re"!l&t(6a8 A-?5/4 ?=/48 E"ta a&t!e"t(3a 3e%(a ! relat(6a "&#!$e (erta ($e"ta(l(%a% e$ la #ere#()$ %e &$a 3("3a8 S( (e$ e$ al;&$!" 3!3e$t!" la #er"!$a !$ a&t!e"t(3a 3e%(a "e "(e$te a#a. 6al(!"a e"a #ere#()$ #&e%e a3(ar al la%! !#&e"t! a "e$t(r"e t!tal3e$te ($t(l %e(%! a +at!re" 6ar(a%!" #er! e"#e(al3e$te a la !#($()$ %e l!" %e3,"8 47
A-?5/4 448 I$e#t(t&% ($a#a(%a% ($"e;&r(%a% +raa"! "!$ l!" t*r3($!" -&e a!3#aa$ a &$a #er"!$a !$ a&t!e"t(3a aa8 Se trata %e &$ e"ta%! %e a&t!e"t(3a -&e %ee3!" e6(tar e$ $&e"tr! a3($! 5a(a la +el((%a%8 L! (%eal e" 3a$te$er la a&t!e"t(3a alta #ara ell! e9("te$ &$a "er(e %e t*$(a" 8 Ha -&e te$er 3& lar! -&e la a&t!e"t(3a "e #&e%e 3e!rar a&3e$tar -&e $! "!l! "e #&e%e "($! -&e a%e3," "e %ee8 P!r-&e l!" #r!le3a" %e a&t!e"t(3a $! a+eta$ "!l! a al %e"arr!ll! #er"!$al8 L!" #r!le3a" %e a&t!e"t(3a "e !"er6a$ e$ t!%!" l!" ,3(t!" %e la 6(%a %e"%e la" rela(!$e" "!(ale" 5a"ta la 6(%a "e$t(3e$tal #a"a$%! #!r el ,3(t! la!ral8 U$a a&t!e"t(3a aa #&e%e lle6ar$!" a &$ 3e$!r re$%(3(e$t! e$ el traa! a &$a ($"e;&r(%a% #er"!$al -&e ;e$ere tra"t!r$!" e3!(!$ale" ! a 3a$te$er!$ rela(!$e" %e #area" %e#e$%(e$te" a&t!%e"tr&t(6a"8 Para e6(tarl! #rat(are3!" la a&t!e"t(3a 5a"ta -&e l!;re3!" lle6arla a l!" $(6ele" a%e&a%!"8 COMO SE PUEDE MEJORAR LA AUTOESTIMA. ESCALERA DE AUTOESTIMA a= A- 3?>>//?: E" re!$!er"e a "' 3("3! re!$!er la" $ee"(%a%e" 5a(l(%a%e" #!te$(al(%a%e" %e(l(%a%e" &al(%a%e" !r#!rale" ! #"(!l);(a" !"er6ar "&" a(!$e" !3! ata #!r -&* ata -&* "(e$te8 = A- 4>?@4>/: E" la a#a(%a% -&e t(e$e el "er 5&3a$! %e ae#tar"e !3! real3e$te e" e$ l! +'"(! #"(!l);(! "!(al1 ae#tar )3! e" "& !$%&ta !$"(;! 3("3! !$ l!" !tr!"8 E" a%3(t(r re!$!er t!%a" la" #arte" %e "' 3("3! !3! &$ 5e5! !3! +!r3a %e "er "e$t(r8 = A- H4734>/: Re+lea la a#a(%a% %e e6al&ar 6al!rar la" !"a" -&e "!$ &e$a" %e &$! 3("3! a-&ella" -&e le "at("+ae$ "!$ e$r(-&ee%!ra" le 5ae$ "e$t(r (e$ le #er3(te$ reer a#re$%er8 E" &"ar 6al!rar t!%! a-&ell! -&e le 5a;a "e$t(r"e !r;&ll!"! %e "' 3("3!8 %= A- 3?5@?: E9#re"ar 3a$ear e$ #!r +!r3a e3!(!$e" "($ 5aer"e %a! $( &l#ar"e8 El re"#et! "' !$6e$(e$te 3("3! e" la "e$t(3(e$t!" "e$"a()$ %e !$"(%erar"e 3eree%!r %e la +el((%a% e" tratar"e %e la 3e!r +!r3a #!"(le $! #er3(t(r -&e l!" %e3," l! trate$ 3al1 e" el !$6e$(3(e$t! real %e -&e l!" %e"e!" la" $ee"(%a%e" %e a%a &$! "!$ %ere5!" $at&rale" l! -&e #er3(t(r, #!%er re"#etar a l!" !tr!" !$ "&" #r!#(a" ($%(6(%&al(%a%e"8 e= A- 5-@?34>/: S( la #er"!$a "e !$!e e" !$"(e$te %e "&" a3(!" rea "& #r!#(a e"ala %e 6al!re" %e"arr!lla +!rtalee "&" a#a(%a%e" #!te$(al(%a%e" "e ae#ta "e re"#eta1 e"t, "(e3#re e$ !$"ta$te "&#era()$ #!r l! ta$t! te$%r, &$ &e$ $(6el %e a&t!e"t(3a ;e$era$%! la a#a(%a% #ara #e$"ar e$te$%er #ara ;e$erar ele;(r t!3ar %e("(!$e" re"!l6er a"&$t!" %e la 6(%a !t(%(a$a e"&ela a3(;!" +a3(l(a et8 E" &$a "&3a %e #e-&e!" l!;r!" %(ar(!"8 += AUTOESTIMA: AUTO E#ICACIA ; AUTO DIGNIDAD La a&t!e"t(3a t(e$e %!" a"#et!" ($terrela(!$a%!": ?8 U$ "e$t(%! %e 3*r(t! ;a$a%!r %e #!%er "al(r a%ela$te 4>/4: !$+(ar e$ el +&$(!$a3(e$t! %e 3( 3e$te a#a(%a% %e #e$"ar e$ l!" #r!e"!" #!r l!" &ale" &.;! el(! %e(%!1 !$+(a$.a e$ la a#a(%a% %e !3#re$%er l!" 5e5!" %e la real(%a% -&e e$tra$ e$ la e"+era %e 3(" ($tere"e" $ee"(%a%e"1 !$+(a$.a !$!e%!ra e$ &$! 3("3!8 ) A- =/9/=4=: "e;&r(%a% %e 3( 6al!r1 &$a at(t&% a+(r3at(6a 5a'a 3( %ere5! %e 6(6(r +el((%a%8 A&t! e+(a(a a&t! %(;$(%a% "!$ l!" #(lare" %&ale" %e la a&t!e"t(3a8 La +alta %e al;&$! %e ell!" a+eta e$!r3e3e$te1 re#re"e$ta$ la e"e$(a %e la a&t!e"t(3a8 48
C'MO SE #ORMA LA AUTOESTIMA. De"%e el 3!3e$t! 3("3! e$ -&e "!3!" !$e(%!" &a$%! el 6'$&l! e$tre $&e"tr!" #a%re" "e !$"&3a la" *l&la" "e9&ale" 3a"&l($a +e3e$($a "e +&$%e$ #ara !r(;($ar$!" a !3(e$.a la ar;a %e 3e$"ae" -&e re((3!" #r(3er! %e 3a$era e$er;*t(a l&e;! #"(!l);(a8 De(%! a -&e l!" #e$"a3(e$t!" e3!(!$e" "!$ 3a$(+e"ta(!$e" %e e$er;'a e$ el !r;a$("3! "e #re"e$ta$ e$ +!r3a %e rea(!$e" el*tr(a" -&'3(a" a%a 6e. -&e &$a 3&ere3ara.a%a #(e$"a ! "(e$te al;! !$ re"#et! al $(! e$ +!r3a()$ "& erer! #r!%&e &$a "er(e %e -&'3(!" -&e "e e"#are$ #!r t!%! "& &er#! -&e la r(at&ra re(e ;raa e$ "& $a(e$te "("te3a $er6(!"! "($ te$er la "&+((e$te !$"(e$(a !3! #ara !3#re$%er ! re5a.ar l! -&e re(e a tra6*" %e &$ le$;&ae -&'3(! ($tra!r;,$(!8 UN EJEMPLO ESPECÍ#ICO DESDE LA IN#ANCIA "ASTA LA ADULTE. El 5e5! %e -&e al;&$! %e l!" #r!;e$(t!re" #!r ee3#l! %e &$ ee a$te" %e $aer a"&3a !3! &$ #r!le3a la lle;a%a %el $(! e" a#ta%! #!r *"te e3!(!$al3e$te "& e+et! +!r3ar, #arte %el ar5(6! ($!$"(e$te %el #e-&e! te$%r, re#er&"(!$e" 3," a%ela$te &a$%! rea(!$e %e %(+ere$te" +!r3a" $! l!;re !3#re$%er la" a&"a" ;e$era%!ra" %e "&" !$+l(t!"8 I;&al3e$te &a$%! a "e 5a #r!%&(%! el al&3ra3(e$t! t!%! e"t'3&l! e9ter$! ($+l&(r, e$ el re(*$ $a(%! le (r, rea$%! &$a (3#re"()$ e3!(!$al -&e ($+l&(r, "&" !3#!rta3(e$t!" +&t&r!"8 L!" #a%re" !tra" +(;&ra" %e a&t!r(%a% "er,$ #(e.a" la6e" #ara el %e"arr!ll! %e la A&t!e"t(3a %el $(! -&(e$ %e#e$%(e$%! %e l!" 3e$"ae" re((%!" re+lear, !3! e"#e! l! -&e #(e$"a$ %e *l "e a"&3(r, !3! &$ "er a#t! "a$! atrat(6! ($tel(;e$te 6al(!"! a#a. %(;$! re"#eta%! a3a%! a#!a%! ! #!r el !$trar(! !3! al;&(e$ e$+er3! +e! (;$!ra$te %e"6al!r(.a%! ($a#a. ($%(;$! (rre"#eta%! !%(a%! aa$%!$a%!8 La +!r3a !3! trata$ %e+($e la +!r3a !3! $!" tratare3!" #!r-&e e"a e" la -&e !$"(%erare3!" !3! $!" la 3," $!r3al8 C!$ la lle;a%a %e la #&erta% la a%!le"e$(a "e %a la (e$6e$(%a a la "e9&al(%a% a la $ee"(%a% %el !6e$ %e e$!$trar"e a "' 3("3!8 Se ($((a la lla3a%a ]re5a ;e$era(!$al] el tr,$"(t! 5a(a &$a 3a!r %e+($(()$ %e la #er"!$al(%a%8 E"ta eta#a e" r&(al a -&e e$ ella "&r;e$ !$ +&er.a la !3#ete$(a el %e"e! %e "er 3e!r -&e l!" %e3,"8 El !6e$ e9#er(3e$ta &$a ;ra$ $ee"(%a% %e a#r!a()$ #!r #arte %e "& ;r&#! era$! a#re$%e a %(r(;(r"e 5a(a -&(e$e" l! a#la&%e$ a 5&(r %e -&(e$e" l! #(ta$8 De"arr!lla !$ tal %e "er -&er(%! !$%&ta" 3& e"#e'+(a" -&e "e ;e$eral(.ar,$ 5a(a la 6(%a a%<a8 El ($;re"! al 3&$%! la!ral !3#l(a el a"&$t! %e la +!r3a()$ 3a$(+e"ta()$ %e la A&t!e"t(3a a -&e e$ e"e !$te9t! "e $!" 3(%e #!r l! -&e 5ae3!" $! #!r l! -&e "!3!"8 S( #r!%&e" te -&e%a" "( $! te 6a"8 E"a e" la 3e%(%a &a$%! %e %($er! "e trata8 F($al3e$te e$ la #area el 3atr(3!$(! "e e9#re"a 3&5! %e l! a#re$%(%! e$ l!" a!" #ree%e$te": ;raa(!$e" !$%((!$a3(e$t!" tra%((!$e"1 l! -&e +&e 6ert(%! e$ el 3!l%e %&ra$te 3&5!" a!" -&e 5e3!" lle;a%! a reer -&e "!3!"8 E$ e"te t(e3#! +!r3a3!" #arte %e &$a "!(e%a% &$(+!r3a%a e$ la -&e 3&5!" 5a$ re$&$(a%! a e9#re"ar "& !r(;($al(%a% t(e$e$ (%ea" +(a" %e la" !"a" -&e a"( "(e3#re "(;&e$ a&$-&e $! le" +&$(!$e$8 La ($!$"(e$(a +alta%e3," %e !3#re$"()$ !&rre ($%&e a &l#ar re"e$t(r a ataar a a;re%(r a l!" a -&(e$e" %e "e l! 6e-&e ]!3! 3al!" -&e $! $!" a !3#re$%e$]8 RECONOCIMIENTO DE LA AUTOESTIMA BAJA O ALTA. ESCALA DE AUTOESTIMA DE ROSENBERG. PARA MEDIR LA AUTOESTIMA.
R!"e$er; e$t(e$%e a la a&t!e"t(3a !3! &$ +e$)3e$! at(t&%($al rea%! #!r +&er.a" "!(ale" <&rale"8 La a&t!e"t(3a "e rea e$ &$ #r!e"! %e !3#ara()$ -&e ($6!l&ra 6al!re" %("re#a$(a"8 El $(6el %e a&t!e"t(3a %e la" #er"!$a" "e rela(!$a !$ la #ere#()$ %el "' 3("3! e$ !3#ara()$ !$ l!" 6al!re" #er"!$ale"8 E"t!" 6al!re" 49
+&$%a3e$tale" 5a$ "(%! %e"arr!lla%!" a tra6*" %el #r!e"! %e "!(al(.a()$8 E$ la 3e%(%a -&e la %("ta$(a e$tre el "' 3("3! (%eal el "' 3("3! real e" #e-&ea la a&t!e"t(3a e" 3a!r8 P!r el !$trar(! &a$t! 3a!r e" la %("ta$(a 3e$!r "er, la a&t!e"t(3a a&$ &a$%! la #er"!$a "ea 6("ta #!"(t(6a3e$te #!r !tr!"8 La E"ala %e A&t!e"t(3a %e R!"e$er; e" &$a %e la" e"ala" 3," &t(l(.a%a" #ara la 3e%(()$ ;l!al %e la a&t!e"t(3a8 De"arr!lla%a !r(;($al3e$te #!r R!"e$er; 0 a 40 #&$t!": a&t!e"t(3a ele6a%a ! alta !$"(%era%a !3! a&t!e"t(3a $!r3al8 De 2@ a 2 #&$t!": A&t!e"t(3a 3e%(a8 N! #re"e$ta #r!le3a" %e a&t!e"t(3a ;ra6e #er! e" !$6e$(e$te 3e!rarla8 De 2 #&$t!" a 3e$!": A&t!e"t(3a aa: e9("te$ #r!le3a" "(;$(+(at(6!" %e a&t!e"t(3a8
Taller8 I%e$t(+(a()$ %e la a&t!e"t(3a #er"!$al +!rtale(3(e$t! %e la a&t!e"t(3a8 DECIMO TERCERA SEMANA 26 JULIO 1:00 % 1,:$0 "ORAS II EVALUACION PARCIAL 50
DECIMO CUARTA SEMANA 02 AGOSTO 1:00 % 1,:$0 "ORAS VALORES. L!" 6al!re" $! e9("te$ "($ el 5!3re "!$ ell!" l!" -&e %a$ "(;$(+(a%! al "er %e la e9("te$(a 5&3a$a8 El l&;ar %e l!" 6al!re" e" el 5!3re !$ret! -&e e9("te !$ l!" %e3," e$ el 3&$%! #ara 5aer #!"(le la real(.a()$ %e "& #r!#(a e9("te$(a8 L!" 6al!re" (3#l(a$ &$ e"+&er.! !3#art(%! %e t!%a la "!(e%a% #!r-&e e$ la 3e%(%a e$ -&e "&" ($te;ra$te" 6(6a$ #rat(a$%! 6al!re" 5ar, &$a !$6(6e$(a -&e &"t(+(-&e la e9("te$(a 5&3a$a8 La "!(e%a% !r;a$(.a%a e"t, re#re"e$ta%a #!r %(+ere$te" !r;a$("3!" #r(6a%!" -&e #&e%e$ 6ar(ar e$ &a$t! a "&" re"#et(6!" #r!#)"(t!" "ea$ #l(!" #!l't(!"! e!$)3(!" rel(;(!"!" e3#re"ar(ale" et8 "($ e3ar;! e$ t!%!" ell! " 5a "ere" 5&3a$!" -&e l!" %(r(;e$ ! l! ($te;ra$ #er! e$ a%a a()$ "er, e"t(3a%a !3! &e$a ! 3ala 5!$e"ta ! %e"5!$e"ta e" %e(r a%a at! e"t, (3#re;$a%! %e 6al!re" #!"(t(6!" ! $e;at(6!"8 1. CONCEPTO DE A*IOLOGÍA La A9(!l!;'a e" &$a ra3a %e la F(l!"!+'a <%el ;r(e;! 4/5 -&e "(;$(+(a 6al!r ! 6al(!"!1 795 -&e "(;$(+(a e"t&%(! ! trata%!= "&r;() !3! %("(#l($a relat(6a3e$te a&t)$!3a e$ el "(;l! QIQ8 La a9(!l!;'a !3! te!r'a re+le9(!$a "!re l!" 6al!re" #!"(t(6!" ! $e;at(6!" a$al(.a$%! l!" #r($(#(!" -&e #er3(te$ ($%a;ar #!r-&* al;! e" ! $! 6al(!"! !$"(%era$%! l!" +&$%a3e$t!" %e l!" &((!" %e 6al!r8 A"(3("3! e"t&%(a l!" 6al!re" !$ !et! %e +!r3&lar &$a te!r'a -&e #er3(ta e9#l(ar la%e+($(t(6a e9("te$(a la 6(;e$(a %e t!%! "& &$ %e"arr!ll! 3&$%! %e5("t)r(! #r!%&()$ 5&3a$a -&e t(e$e (3#!rta$(a #ara la 6(%a %el 5!3re "!(al8 E" %e(r e" el "("te3a +!r3al #ara (%e$t(+(ar 3e%(r l!" 6al!re"8 E" la e"tr&t&ra %e 6al!re" %e &$a #er"!$a -&e le r($%a "& #er"!$al(%a% "&" #ere#(!$e" %e("(!$e"8
!3! "&et!" 3," !3#r!3et(%!"8 P!r ee3#l!: re"#!$"a(l(%a% re"#et! !3#r!3("! a3!r &"t((a "e$(lle. !#t(3("3! e$tre !tr!"8 L!" 6al!re" !$"t(t&e$ la !l&3$a 6erteral %e la !$6(6e$(a "a$a e$tre "ere" 5&3a$!" #er! 5a -&e e$te$%er -&e %(5a !l&3$a "e !$"tr&e !$ la #r,t(a %e l!" 6al!re" e$ la e"+era ($%(6(%&al #&e"t! -&e "& eer((! tra"(e$%e e$ la "!(e%a%8 S)l! e" #!"(le la !$6(6e$(a %(;$a e$tre 5&3a$ !" &a$%! a%a #er"! $a !$"tr&a "& #er"!$al(%a% 6(6(e$%! #rat(a$%! 6al!re" l! !$trar(! e" &$a ($!$;r&e$(a8 S)l! -&(e$ !$!e real(.a 6al!re" #!%r, !$tr(&(r a la a$"(a%a $ee"(%a% %e !$6(6e$(a e$tre l!" "ere" 5&3a$!"8 $. I@34>/4 =? 75 H473?5 La (3#!rta$(a %e l!" 6al!re" ra%(a e$ -&e "e !$6(erte e$ &$ ele3e$t! 3!t(6a%!r %e la" a(!$e" %el !3#!rta3(e$t! 5&3a$! %e+($e el ar,ter +&$%a3e$tal %e+($(t(6! %e la !r;a$(.a()$ rea &$ "e$t(%! %e (%e$t(%a% %el #er"!$al !$ la !r;a$(.a()$8 S!$ (3#!rta$te" #!r-&e %e"r(e$ l! -&e e" #r(3!r%(al #ara "&" (3#l(a%!" #!r-&e (%e$t(+(a$ l!" re"<a%!" -&e la 3a!r'a e"#era ;&'a$ $&e"tra" at&a(!$e" %eter3($a$ "( $&e"tra" !r;a$(.a()$ te$%r, *9(t!8 L!" 6al!re" #er3(te$ -&e l!" ($te;ra$te" %e &$a "!(e%a% ($terate$ %e 3a$era ar3)$(a8 I$+l&e$ e$ "& +!r3a()$ %e"arr!ll! !3! #er"!$a" +a(l(ta$ ala$.ar !et(6!" -&e $! "er'a$ #!"(le" %e 3a$era ($%(6(%&al8 . C434>?3K5/>45 =? 75 H4 73?5 Se arater(.a$ %e la "(;&(e$te 3a$era: D-34/7/=4=: l!" 6al!re" "e re+lea$ e$ el &r"! %e la 6(%a8 Ha 6al!re" -&e "!$ 3," #er3a$e$te" e$ el t(e3#! -&e !tr!"8 P!r ee3#l! el 6al!r %el #laer e" 3," +&;a. -&e el %e la 6er%a%8 T345>?=?>/4: l!" 6al!re" tra"(e$%e$ el #la$! !$ret!1 %a$ "e$t(%! "(;$(+(a%! a la 6(%a 5&3a$a a la "!(e%a%8 #7?//7/=4=: l!" 6al!re" a3(a$ !$ la" $ee"(%a%e" e9#er(e$(a" %e la" #er"!$a"8 S4/5F4>>/: l!" 6al!re" ;e$era$ "at("+a()$ e$ la" #er"!$a" -&e l!" #rat(a$8 D/4/5: l!" 6al!re" "e tra$"+!r3a$ !$ la" *#!a"8 A@7/>4/7/=4=: l!" 6al!re" "e a#l(a$ e$ la" %(6er"a" "(t&a(!$e" %e la 6(%a1 e$traa$ a(!$e" #r,t(a" -&e re+lea$ l!" #r($(#(!" 6al!rat(6!" %e la #er"!$a8
. C745/F/>4>/ =? H473?5 Se la"(+(a$ e$: 4) V473?5 @?3547?5: !tr! $!3re -&e "e le #&e%e %ar e" 6al!re" %e #r($(#(! #!r-&e !$ a"e a e"t!" 6al !re" "e $!" 5ae 3," +, (l lle6ar &$a &e$a %'a "(e3#re e$+!a%a e$ el ÉQITO ta3(*$ $!" ;&'a #ara ($terat&ar !$ 3&5a" #er"!$a" a"' %ar a !$!er $&e"tr!" 6al!re" 52
) V473?5 F4 /7/43?5: e"te 6al!r "e re+(ere a t!%! ,3(t! 3!ral e$ la +a3(l(a #&e" 3&5a" #er"!$a" 3," -&e t!%! l!" $(!" #e-&e!" a#re$%e$ 3&5! al !"er6ar t!%! l! -&e 5ae$ "&" #a%re" e"te 6al!r e" tra$"3(t(%! e$ t!%! a-&ell! -&e 5a;a3!" "ea 3al! ! &e$!8 >) V473?5 5>/&>-7-347?5: e"t!" 6al!re" "!$ l!" -&e e"t,$ e$ la "!(e%a% e$ la &al e"ta3!" 6(6(e$%! "e 5a$ 3!%(+(a%! a l! lar;! %e la 5("t!r(a #er! "!$ 3& #are(%!" a l!" 6al!re" +a3(l(are" ! #er"!$ale"8 =) V473?5 4 ?3/47?5: "!$ l!" 6al!re" -&e $!" #er3(te$ lle6ar &$a 6(%a %(;$a "&"("t(r "e rela(!$a$ !$ la" $ee"(%a%e" ,"(a" !3! l! "!$ el 6e"t(%! !3(%a te5! et8 "!$ 3& (3#!rta$te" #er! "( "e 6e -&e "!$ $ee"ar(!"8 ?) V473?5 ?5@ /3/-47?5: e"t!" "e re+(ere$ a la (3#!rta$(a -&e le %a3!" a $&e"tr! 3&$%! ($ter(!r -&e al e9ter(!r < l! 3ater(al= e"t!" 6al!re" $!" #er3(te "e$t(r$!" "at("+e5!" e$ t!%!" l!" "e$t(%!" F) V473?5 4F ?>/H5: "at("+ae$ la $ee"(%a% -&e t(e$e el 5!3re %e e$talar rela(!$e" %e a3!r8 La" 3a$(+e"ta(!$e" %e a+et! re"#!$%e$ a $ee"(%a%e" a"!l&ta3e$te #r!#(a" %el "er 5&3a$! $a%a !$er$(e$te" a "& 6(%a e$ "!(e%a%8 9) V473?5 /?7?>-47?5: A#aree$ e$ la "-&e%a %e la 6er%a% %e la ($!r#!ra()$ %e %(6er"!" !$!(3(e$t!"8 La ra.)$ e" el 6al!r ($telet&al #r($(#al8 ) V473?5 347?5 : e"t!" "e #&e%e %e(r -&e "!$ l!" 3," (3#!rta$te" "($ %e"3er(tar a l!" %e3," e" !3! el !$&$t! %e at(6(%a%e" ! t*$(a" ($%("#e$"ale" #ara la !$6(6e$(a el !r%e$ el (e$ ;e$eral8 E9("te &$a ;ra$ a$t(%a% %e 6al!re" 3!rale" -&e #er+e(!$a$ e$altee$ a la #er"!$a e$tre ell!" #!%e3!" %e"taar al a3!r la ;rat(t&% la a3("ta% el re"#et! la lealta% la 6ale$t'a la #r&%e$(a la #er"e6era$(a re"#!$"a(l(%a% "!l(%ar(%a% t!lera$(a 5!$e"t(%a% 5&3(l%a% %(;$(%a% ;e$er!"(%a% !$%a% e$tre !tr!"8 C4? =?54>43 75 5/9-/??5 H473?5 347?5 :
R?5@?: !$"(%era()$ re!$!(3(e$t! %el 6al!r %e &$a #er"!$a ! %e &$a !"a8 L?474=: "e$t(3(e$t! %e +(%el(%a% re"#et! a l!" #r!#(!" #r($(#(!" ! a !tra #er"!$a8 V47?K4: 6al!r e$er;'a 6!l&$ta% #ara a+r!$tar "(t&a(!$e" %(+'(le" ! a%6er"a"8 "?5/=4=: e" a-&ella %!$%e "e %eter3($a a ele;(r at&ar "(e3#re !$ a"e e$ la 6er%a% e$ la a&t*$t(a &"t((a8
6. A/H473?5 A"' !3! 5a &$a e"ala %e 6al!re" 3!rale" ta3(*$ la 5a %e 6al!re" ($3!rale" ! a$t(6al!re"8 La %e"5!$e"t(%a% la ($&"t((a la ($tra$"(;e$(a la ($t!lera$(a la tra(()$ el e;!'"3! la (rre"#!$"a(l(%a% la ($%(+ere$(a "!$ ee3#l!" %e e"t! a$t(6al!re" -&e r(;e$ la !$%&ta %e la" #er"!$a" ($3!rale"8
53
U$a #er"!$a ($3!ral e" a-&ella -&e "e !l!a +re$te a la tala %e l!" 6al!re" e$ at(t&% $e;at(6a #ara re5a.arl!" ! 6(!larl!"8 E" l! -&e lla3a3!" &$a #er"!$a "($ e"r#&l!" al&la%!ra e ($"e$"(le al e$t!r$! "!(al8 El a3($! %e l!" a$t(6al!re" e" a t!%a" l&e" e-&(6!a%! #!r-&e $! "!l! $!" %e"5&3a$(.a $!" %e;ra%a "($! -&e $!" 5ae 3eree%!re" %el %e"#re(! la %e"!$+(a$.a el re5a.! #!r #arte %e $&e"tr!" "e3ea$te" &a$%! $! %el a"t(;! #!r #arte %e la "!(e%a% TALLER: LECTURA SOBRE LA #AMILIA COMO LA PRIMERA ESCUELA DE VALORES.
Se %e+($e #!r !$"e$"! el !$e#t! %e 6al!re"8
Se real(.a e$ !$&$t! !$ l!" #art((#a$te" &$ &a%r! !3#arat(6! "!re 6al!re" a$t(6al!re"8
De"#&*" %e e9#l(a%! a%a #&$t! "e #r!e%e a +!r3ar ;r&#!" te$(e$%! &$ t(e3#! %e >0 3($&t!" #ara real(.ar el taller8
Tra$"&rr(%! el t(e3#! ($%(a%! l!" ;r&#!" "ale$ al +re$te e9#!$e$ "&" &((!" r't(!"8
LA #AMILIA COMO LA PRIMERA ESCUELA DE VALORES La "e%e #r($(#al %e la e%&a()$ e" la +a3(l(a %a%! -&e e" la *l&la !r(;($ar(a #r($(#al %e la "!(e%a%8 N! 5a ($"t(t&()$ -&e la #ree%a la +a3(l(a $ae %el 3atr(3!$(!8 %e la +a3(l(a $ae$ la" %e3," ($"t(t&(!$e": 3&$((#(! E"ta%! et8 A la +a3(l(a !3#ete e$ #r(3er l&;ar la e%&a()$ %e l!" 5(!" &$a e%&a()$ e$ t!%!" l!" $(6ele" a&$-&e ta3(*$ %ea "er6(r"e %e la" ($"t(t&(!$e" -&e !+re.a el E"ta%! !3! la" e"&ela"8 Per! e"ta !+erta %e E"ta%! $! %ee $e;ar a$&lar la #r(!r(%a% %e la +a3(l(a !3! e%&a%!ra le t!a a ella #!r %ere5! $at&ral8 E" (3#!rta$te -&e el 5(! 6ea -&e l!" a%<!" 5ae$ l! -&e %(e$ l! -&e e$"ea$8 A&$-&e $!" #are.a ($ala$.ale "er el #a%re #er+et!8 El $(! $ee"(ta #a%re" +&erte" #er! ta3(*$ 5&3a$!"8 Pa%re" -&e "e e-&(6!a$ -&e #&e%e$ #e%(r #er%)$ ! -&e t(e$e$ %'a" 3al!"8 P!%r'a #a"ar -&e &$ %'a el #a%re %(era ]5! $! #&e%! #er! 3aa$a "']8 e$t!$e" al %'a "(;&(e$te e"e #a%re %ee &3#l(r !$ "& #r!3e"a #!r-&e "( $! "e !$6(erte e$ al;&(e$ $! !$+(ale8 E" (3#!rta$te te$er e$ lar! ta3(*$ el 6al!r %e l!" l'3(te"8 E" 6er%a% -&e $a%(e %a l! -&e $! t(e$e8 Per! $&e"tr!" 5(!" t(e$%e$ a ar;ar !$ $&e"tra" are$(a"8 l! #!%e3!" 6er !$ el "(;&(e$te relat! #!#&lar a$)$(3!: P!re a&el!b Ha'a #a"a%! la 6(%a traaa$%! %e "!l a "!l !$ "&" 3a$!"1 la +at(;a $&$a 5a'a 6e$(%! la 6!l&$ta% %e lle6ar el "&el%! a a"a #ara -&e 5&(era !3(%a e$ la 3e"a (e$e"tar e$ la +a3(l(a8 Per! ta$t! traa! ta$ #r!l!$;a%! "e 5a'a !ra%! &$ %!l!r!"! tr(&t!: la" 3a$!" %el a$(a$! te3laa$ !3! la" 5!a" a! el 6(e$t! %e !t!!8 A #e"ar %e "&" e"+&er.!" a 3e$&%! l!" !et!" "e le a'a$ %e la" 3a$!" a 6ee" "e 5a'a$ a(!" al %ar e$ el "&el!8 D&ra$te la" !3(%a" $! aertaa a lle6ar la &5ara a la !a "& !$te$(%! "e %erra3aa "!re el 3a$tel8 Para e6(tar tal 3!le"t(a #r!&raa aerar"e al #lat! *"te "!l'a ter3($ar r!t! e$ #e%a.!" "!re la" al%!"a" %el !3e%!r8 a"' &$ %'a tra" !tr!8
54
S& er$! 3& 3!le"t! #!r l!" te3l!re" %el a&el! t!3) &$a %e("()$ -&e !$trar() a t!%a la +a3(l(a: %e"%e a-&el %'a el a&el! !3er'a a#arta%! %e la 3e"a +a3(l(ar &"ar'a &$ #lat! %e 3a%era1 a"' $( 3a$5ar'a l!" 3a$tele" $( r!3#er'a la 6a(lla8 El a&el! 3!6'a "&a6e3e$te la ae.a !$ re"(;$a()$ %e 6e. e$ &a$%! e$&;aa &$a" l,;r(3a" -&e le re"alaa$ #!r la" 3e(lla"1 era 3& %&r! ae#tar a-&ella 5&3(lla()$8 Pa"ar!$ &$a" "e3a$a" &$a tar%e &a$%! el er$! 6!l6() a "& a"a e$!$tr) a "& 5(! %e $&e6e a!" e$+ra"a%! e$ &$a 3("ter(!"a tarea: el 5(! traaaa &$ #e%a.! %e 3a%era !$ &$ &5(ll! %e !($a8 El #a%re lle$! %e &r(!"(%a% le %(!: [&* e"t," 5a(e$%! !$ ta$ta "er(e%a%\ [E" &$a 3a$&al(%a% -&e te 5a$ 3a$%a%! 5aer e$ la e"&ela\ N! #a#, / re"#!$%() el $(!8 E$t!$e" [%e -&* "e trata\ [N! 3e l! #&e%e" e9#l(ar\ Clar! -&e "' #a#,8 E"t! 5a(e$%! &$ #lat! %e 3a%era #ara &a$%! t "ea" 6(e! la" 3a$!" te t(e3le$8 a"' +&e !3! el 5!3re a#re$%() la le()$ %e"%e e$t!$e" el a$(a$! 6!l6() a "e$tar"e a la 3e"a !3! t!%a la +a3(l(a8 <. VIRTUDES La 6(rt&% "e re+(ere a &$a 3a!r a#a(%a% ! +&er.a ($ter(!r -&e t(e$e la #er"!$a #ara real(.ar (ert!" at!"8 Para Ar("t)tele" el 5!3re +el(."ae e" el"er 5!3re 6al(!"! %(r'a3!" 5!3re &"t! +&erte leal -&e a3(;!6(rt&!"! traaa%!r -&e #(e$"a e$at&al3e$te1 l! -&e 5ae El #la$ea "& #re"e$te "& +&t&r!8 La 6(rt&% e" &$a &al(%a% #er3a$e$te ! e"tale %el al3a e$ e"t! "e %(+ere$(a %e la "(3#le a#a(%a% ! %("#!"(()$ #ara real(.ar &$ at! &e$!1 la 6(rt&% e" #!r ell! &$ 5,(t! e" %e(r &$ #r($(#(! e"tale ! e$er;'a #!"(t(6a +(r3e %e at!" a %(+ere$(a %e la 3era a#a(%a% %e !rar el (e$1 a%e3," la 6(rt&% aa%e a la $!()$ %e 5,(t! el -&e "ea &$ 5,(t! &e$!8 La 6(rt&% a"e;&ra el &e$ e3#le! -&e la 6!l&$ta% 5ae %el 5,(t!8 C&al-&(er 6(rt&% (3#l(a $ee"ar(a3e$te la l(erta% ra(!$al(%a% 6!l&$tar(e%a% %el "&et! -&e la #!"ee8 La +&er.a %e la 6(rt&% ra%(a e$ !r(e$tar al 5!3re a "& +($ lt(3!8 P!r-&e la 6(rt&% e" 3e!r -&e el (e$ ($ter3(te$te la 6(rt&% real(.a 3e!r el !$e#t! %e 6al!r8 A"(3("3! "e #&e%e %e(r -&e la 6(%a 6(rt&!"a e"t, e$ la (3a %e la 6(%a 3!ral. A5K ??5 H/3-=?5 >:
Pa(e$(a: e" la 6(rt&% %e 3a$te$er la al3a a$te la a%6er"(%a% l!" 3!3e$t!" %e $ee"(%a%8 Sar(+((!: E"+&er.! a()$ ! traa! -&e &$a #er"!$a "e (3#!$e a "' 3("3a #!r !$"e;&(r ! 3ereer al;! ! #ara e$e+((ar a al;&(e$8 Se$t(%! %el 5&3!r: E" la a#a(%a% -&e t(e$e &$a #er"!$a %e #!$er &$ t!-&e %(6ert(%! a la real(%a% %el %'a a %'a a tra6*" %e la ($ter#reta()$ %e l!" 5e5!"8 C!$"(e$(a %e &$! 3("3!: N! 5aer re"#!$"ale" a l!" %e3," %e t!%!" $&e"tr!" #r!le3a" ! a3(!" %e 5&3!r8 55
Per%)$: e" la re$&$(a a l!" re"e$t(3(e$t!" e ($%(;$a()$ -&e 5a a&"a%! &$a !+e$"a8 E"#era$.a: El #e"(3("3! $! e" $ee"ar(a3e$te &$ "(;$! %e ($tel(;e$(a #r!+&$%(%a% ($telet&al $( el !#t(3("3! &$ re+le! %e $ee%a%8
,. "/5 Se %e$!3($a 5,(t! a t!%a !$%&ta -&e "e re#(te e$ el t(e3#! %e 3!%! "("te3,t(!8 Dee lar! &$ 5,(t!-&e $! "e e" !$+&$%a &$a 3era !$ !$%&ta "($!-&e -&el!%ee "er %e-&e%ar &$ ;ra%! %e-&e re;&lar(%a% la 6(%a!$"ta$te %el ($%(6(%&! !"te$ta8 T!%a" la" #er"!$a" t(e$e$ arra(;a%!" &$a "er(e %e 5,(t!" -&e t(e$e$ $!tale ($+l&e$(a e$ "&" 6(%a" 5a"ta el #&$t! %eter3($ar l!" *9(t!" l!" +raa"!" e$ %(6er"a" at(6(%a%e"8 8. D??3 DEONTOLOGIA e" el trata%! %e l!" DEBERES8 El %eer 5ae re+ere$(a a la" at(6(%a%e" at!" (r&$"ta$(a" -&e (3#l(a$ &$a %eter3($a%a !l(;a()$ 3!ral ! *t(a8 Ge$eral3e$te l!" %eere" "e rela(!$a$ !$ %eter3($a%a" at(t&%e" -&e t!%!" l!" "ere" 5&3a$!" ($%e#e$%(e$te3e$te %e "& !r(;e$ et$(a e%a% ! !$%((!$e" %e 6(%a e"t,$ !l(;a%a" a &3#l(r a 3!%! %e a"e;&rar al re"t! %e la 5&3a$(%a% la #!"((l(%a% %e 6(6(r e$ #a. !$ %(;$(%a% !$ (erta" !3!%(%a%e"8 L!" %eere" "!$ e$t!$e" &$! %e l!" #&$t!" 3," (3#!rta$te" %e t!%!" l!" "("te3a" %e lee" %e !$"t(t&(!$e" $a(!$ale" #!r-&e t(e$e$ -&e 6er !$ l!;rar +!r3a" "!(e%a%e" 3," e-&(l(ra%a" e$ %!$%e t!%!" ae%e$ %el 3("3! 3!%! a!3&$(tar(a" "&" %ere5!"8 10. D?>79 =?7 P7/>K4
?8 H!$e"t! !$"(;! 3("3! !$ la "!(e%a% a la -&e "(r6e8 28 A3ale e$ el !$tat! %(ar(! !$ l!" (&%a%a$!"8 >8 F(r3e e$ "& at&a()$ !$tra -&(e$ le"(!$e l!" ($tere"e" %e la "!(e%a%8 48 Val(e$te e$ la #r!te()$ "e;&r(%a% (&%a%a$a8 8 Re"#!$"ale e$ el &3#l(3(e$t! %e "&" %eere" !3! "er6(%!r #l(!8 @8 Per"e6era$te e$ el l!;r! %e "& #r!#(a "&#era()$ #r!+e"(!$al #er"!$al8 78 Re"#et&!"! %e l!" %ere5!" %e l!" %e3," %e$tr! +&era %el "er6((!8 J8 Leal !$"(;! 3("3! !$ "&" ($"t(t&(!$e" !$ la (&%a%a$'a8 8 D("(#l($a%! e$ t!%!" l!" at!" %e "& 6(%a8 ?08 Pr!+&$%a3e$te Or;&ll!"! %e "er "(e3#re &$ &e$ #!l('a8 56
11. E7 =??3 ? 74 F->/ @7/>/47 El Pr!+e"(!$al P!l('a t(e$e el %eer %e real(.ar el 6al!r %el (e$ %el "er6((!8 La #r!+e"()$ %el P!l('a e" &$a at(6(%a% e"#e(al(.a%a -&e e9(;e #re#ara()$ t*$(! (e$t'+(a -&e #r!#!r(!$a &$a re3&$era()$ e!$)3(a a -&(e$ la real(.a8 A%e3," %el %eer el P!l('a #r!+e"(!$al t(e$e !tra" re"#!$"a(l(%a%e" !3! &$a #re#ara()$ a%e&a%a "& !$"ta$te #er+e(!$a3(e$t! a#!rte a &a$t! #&e%a re#re"e$tar &$ a%ela$t! a la ra3a #r!+e"(!$al -&e <(6a8 S& eer((! t(e$e &$a ;ra$ (3#!rta$(a #ara la "!(e%a% #&e" e$ el "e$! %e *"ta "e %e"e3#ea &3#le "& 3("()$8 TALLER: LECTURA SOBRE LAS VIRTUDES UE INTERIORIAN LAS PERSONAS.
F!r3ar ;r&#!" %e traa! #ara a$al(.ar &$a let&ra e$ rela()$ a l! e9#l(a%! e$ la"e8 Se le %ar, &$ t(e3#! %e 20 3($&t!" #ara -&e e9a3($e$ e3(ta$ &((!" r't(!" "!re %(5a let&ra8 L&e;! "e real(.ar, &$a "er(e %e #re;&$ta" "!re la let&ra rela(!$a%a" e$ +&$()$ a "& 6(%a #er"!$al #r!+e"(!$al8
LECTURA SOBRE LA PELÍCULA “LA VIDA ES BELLA” La 6(%a e" ella e" &$a #el'&la -&e relata la 6(%a %e &$a +a3(l(a &%'a e$ la *#!a %e l!" $a.("8 El #r!ta;!$("ta e" &$ 5!3re al -&e $&$a le +alta el &e$ 5&3!r ta$t! e$ l!" 3!3e$t!" 3al!" !3! e$ l!" &e$!" *"te e" &$ 5!3re &%'! -&e lle;a a Ital(a !$ el #r!#)"(t! %e -&e%ar"e a 6(6(r all' ar(r &$a l(rer'a +&$%ar &$a +a3(l(a8 Na%a 3," ($"talar"e e$ Ital(a e$&e$tra a la 3&er %e "& 6(%a !$ la -&e "e a"ar, te$%r,$ &$ 5(!8 Per! a$te" %e a"ar"e te$%r, -&e traaar %e a3arer! e$ &$ re"ta&ra$te %e l&! -&e e" %e "& t'!8 All' e$talar, &$a a3("ta% !$ &$ 3(l(tar $a.( -&e 3," tar%e e"ta a3("ta% "er, +&$%a3e$tal a -&e e"tar,$ rel&(%!" e$ &$ a3#! %e !$e$tra()$8 Tra" a"ar"e te$er &$ 5(! ar(r, &$a l(rer'a -&e "er, la la6e %el %e"&r(3(e$t! %e l!" $a.(" %e -&e e"e l!al e" &$ l!al %e &$ &%'!8 Tra" 6ar(a" 6("(ta" %e *"t!" %e(%e$ lle6ar"e al #r!ta;!$("ta a "& 5(! e$ &$ tre$ a &$ a3#! %e !$e$tra()$ %!$%e l!" te$%r,$ rel&(%!" %!$%e te$%r,$ -&e real(.ar traa!" +!r.a%!" %!$%e ($te$tar,$ 3atar al $(! 3et(*$%!l! e$ la ,3ara %e ;a" #er! a a"e %el ($;e$(! %el #a%re $! l! !$"e;&(r,$8 La 3&er %e *"te -&e $! era &%'a $! #er3(t(r, -&e "e 6alla$ "!l!" el 5(! el #a%re #!r l! -&e #(%e a l!" "!l%a%!" -&e e"taa$ e$ la e"ta()$ %!$%e (a$ a lle6ar a l!" &%'!" al a3#! %e !$e$tra()$ -&e la 3a$%e$ a ella ta3(*$8 A la 3&er ta3(*$ la 5ae$ 5aer traa!" +!r.a%!" !3! al re"t! %e la" #er"!$a" -&e 5a'a all'8 Per! lle;a &$a $!5e e$ la -&e el #r!ta;!$("ta "e e$&e$tra a a-&el 6(e! a3(;! -&e t&6! ;ra(a" al re"ta&ra$te e"te a3(;! le #(%e -&e traae %e a3arer! e$ &$a +(e"ta -&e (a$ a !r;a$(.ar l!" ;ra$%e" 3a$%!" %el a3#! %e !$e$tra()$ *"te ae%e "er, a #art(r %e a5' &a$%! la" e"#era$.a" %e #!%er "al(r %e all' e3#(ee$ a "&r;(r8 A la $!5e "(;&(e$te l!" "!l%a%!" e3#(e.a$ a +&"(lar a t!%a" la" #er"!$a" -&e 5a'a all' ta$t! 5!3re" !3! 3&ere" #er! ;ra(a" %e $&e6! al ($;e$(! el &e$ 5&3!r %el #r!ta;!$("ta (3#(%e -&e 3ate$ %e $&e6! a "& 5(! e"!$%(*$%!l! %((*$%!le -&e $! "al(e"e 5a"ta -&e t!%! el 3&$%! "e 5&(era (%! 5a"ta -&e el l&;ar e"t&6(era e$ a"!l&t! "(le$(!8 P!r %e";ra(a el #r!ta;!$("ta e" !;(%! #!r l!" "!l%a%!" +&"(la%! 3," tar%e #!r &$! %e ell!" #er! l! (3#!rta$te e" -&e a&$-&e *l 3&r(era "& 5(! 6(6() ;ra(a" a *l8
57
E"t!" +&"(la3(e$t!" "e %e(er!$ a -&e l!" $a.(" 5a'a$ #er%(%! la ;&erra #!r l! -&e a -&e la 5a'a$ #er%(%! #&e" %e(%(er!$ 3atar a t!%a" ! a"( t!%a" la" #er"!$a" -&e te$'a$ #r("(!$era" e$ "&" a3#!" %e !$e$tra()$8 A la 3aa$a "(;&(e$te %e"#&*" %e %e"a#areer t!%a" la" +&er.a" $a.(" e3#e.ar!$ a "&r;(r %e la $a%a (e$t!" %e #er"!$a" -&e 5a'a$ e"ta%! e"!$%(%a" e$ a-&ella tr,;(a $!5e #ara a"' #!%er "al(r %e a-&el l&;ar -&e 5a'a "(%! "& 5!;ar e$ l!" lt(3!" %'a" 3e"e" ! ($l&"! a!"8 ;ra(a" a la "&erte &$! %e l!" $(!" $(!" -&e -&e%aa$ e$ el a3#! %e !$e$tra()$ -&e era el 5(! %el #r!ta;!$("ta l!;r) e$!$trar a "& 3a%re e$ a3($! %e 6&elta 5a(a Ital(a8 La 6al!ra()$ #er"!$al %e e"ta #el'&la e" -&e re+lea a"ta$te (e$ !3! era la 6(%a %e &$ &%'! e$ a-&ella *#!a e$ la -&e #!r el "(3#le 5e5! %e "er &%'! 6(6(r e$ la E&r!#a $a.( a te$'a" la 3&erte a"e;&ra%a8 G-/ =/3?>>/ @3: R?3 B?/9/ DECIMO UINTA SEMANA 08 AGOSTO 1:00 % 1,:$0 "ORAS CONVIVENCIA ; RESPETO DE LOS DEREC"OS "UMANOS. 1.
DEREC"OS "UMANOS
L!" Dere5!" H&3a$!" !$"(;$a%!" e$ la 2eclaración 0niversal de 2erechos 3umanos re"!l&()$ a%!#ta%a #!r &$a$(3(%a% el ?0 %e %((e3re %e ?4J #!r la "samlea 4eneral de la 5rganización de las Naciones 0nidas 0 art'&l!" e" #r!3!6er #!te$(ar el re"#et! #!r l!" %ere5!" 5&3a$!" la" l(erta%e" +&$%a3e$tale"8 D(5a %elara()$ #r!la3a l!" %ere5!" #er"!$ale" (6(le" #!l't(!" e!$)3(!" "!(ale" <&rale" %el 5!3re l!" &ale" ")l! "e 6e$ l(3(ta%!" #!r el re!$!(3(e$t! %e l!" %ere5!" l(erta%e" %e l!" %e3," a"' !3! #!r l!" re-&("(t!" %e 3!ral(%a% !r%e$ #l(! (e$e"tar ;e$eral8 E$tre l!" %ere5!" (ta%!" #!r la 2eclaración "e e$&e$tra$ el %ere5! a la 6(%a a la l(erta% a la "e;&r(%a% #er"!$al1 a $! "er 6't(3a %e &$a %ete$()$ ar(trar(a1 a &$ #r!e"! &%((al &"t!1 a la #re"&$()$ %e ($!e$(a 5a"ta -&e $! "e %e3&e"tre l! !$trar(!1 a la $! ($6a"()$ %e la 6(%a #r(6a%a $( %e la !rre"#!$%e$(a #er"!$al a la l(erta% %e 3!6(3(e$t! re"(%e$(a1 al a"(l! #!l't(!1 a la $a(!$al(%a%1 a la #r!#(e%a%1 a la l(erta% %e #e$"a3(e$t! %e !$(e$(a %e rel(;()$ %e !#($()$ %e e9#re"()$1 a a"!(ar"e a +!r3ar &$a a"a3lea #a'+(a a la #art((#a()$ e$ el ;!(er$!1 a la "e;&r(%a% "!(al al traa! al %e"a$"! a &$ $(6el %e 6(%a a%e&a%! #ara la "al&% el (e$e"tar1 a la e%&a()$ la #art((#a()$ e$ la 6(%a "!(al %e "& !3&$(%a%8 La 2eclaración +&e !$e(%a !3! #arte #r(3era %e &$ #r!et! %e le ($ter$a(!$al "!re l!" %ere5!" %el 5!3re8 La Comisión de los 2233 %e la ONU %(r(;() "&" e"+&er.!" 5a(a la ($!r#!ra()$ %e l!" #r($(#(!" +&$%a3e$tale" %e la 2eclaración e$ 6ar(!" a&er%!" ($ter$a(!$ale"8 E$ el 2000 la C!3("()$ re!3e$%) &$a "er(e %e (3#!rta$te" 3e%(%a" le;("lat(6a" ($"t(t&(!$ale" #r,t(a" #ara !$"!l(%ar la %e3!ra(a
Re"#et! #!r l!" %ere5!" 5&3a$!" la" l(erta%e" +&$%a3e$tale" L(erta% %e a"!(a()$ L(erta% %e e9#re"()$ %e !#($()$ Ae"! al #!%er "& eer((! %e !$+!r3(%a% !$ el (3#er(! %e la le1 La elera()$ %e ele(!$e" #er()%(a" l(re" &"ta" #!r "&+ra;(! &$(6er"al #!r 6!t! "eret! !3! e9#re"()$ %e la 6!l&$ta% %e la #!la()$1 58
U$ "("te3a #l&ral("ta %e #art(%!" !r;a$(.a(!$e" #!l't(a"1 La "e#ara()$ %e #!%ere"1 La ($%e#e$%e$(a %el #!%er &%((al1 La tra$"#are$(a la re"#!$"a(l(%a% e$ la a%3($("tra()$ #l(a1 Me%(!" %e ($+!r3a()$ l(re" ($%e#e$%(e$te" #l&ral("ta"8
De"%e "& rea()$ e$ el 200@ el C!$"e! %e Dere5!" H&3a$!" <"&e"!ra %e la C!3("()$= 5a a%!#ta%! &$a "er(e %e re"!l&(!$e" -&e %e"taa la ($ter%e#e$%(e$te 3&t&a rela()$ -&e "e re+&er.a e$tre la %e3!ra(a l!" %ere5!" 5&3a$!"8
CARACTERÍSTICAS E$tre la" #r($(#ale" arater'"t(a":
S I?3??5 I45 47 5?3 -4 t!%!" l!" "ere" l!" #!"ee$ #&e" "e ;e$era$ a #art(r %e la 3("3a$at&rale.a 5&3a$a8 S U/H?3547?5 "e e9t(e$%e$ a t!%! el ;*$er! 5&3a$! &al-&(era "ea "& !$%(()$ 5("t)r(a ;e!;r,+(a et$(a "e9! e%a% ! "(t&a()$ e$ la "!(e%a%8 S I47/?47?5 $! "e #&e%e$ -&(tar $( e$ae$ar #&e" "!$ #arte !$"&"ta$(al %e la #r!#(a $at&rale.a 5&3a$a8 S IH/747?5 $! "e #&e%e$ ! $! "e %ee$ tra$";re%(r ! -&era$tar e$ a"! %e "er a"' el (&%a%a$! 6't(3a #&e%e e9(;(r &$a re#ara()$ ! !3#e$"a()$ #!r el %a! a&"a%! a tra6*" %e l!" tr(&$ale" %e &"t((a8 S I@3?5>3/@/7?5 e" %e(r $! a%&a$ $( "e #(er%e$ #!r el tra$"&r"! %el t(e3#!8
TIPOS DE DEREC"OS El 5!3re la 3&er 5a$ t!3a%! !$(e$(a %e"%e la a$t(;Ye%a% a $&e"tr!" %'a" &,le" "!$ "&" %ere5!" +&$%a3e$tale" "&" %ere5!" (6(le" #!l't(!" "&" %ere5!" e!$)3(!" "!(ale" <&rale"8 N&e"tr!" %ere5!" !3! #er"!$a" !$+!r3a$ &$ T!%! ($te;ral rela(!$,$%!"e !3#le3e$t,$%!"e &$!" !$ !tr!"8 S($ e3ar;! #ara "& 3a!r !3#re$"()$ e"t&%(! "e la"(+(a$ e$ ra.)$ %e la 3ater(a -&e a!r%a$ !3! ta3(*$ a la 6("()$ %el ($6e"t(;a%!r %el te3a8 N!r3al3e$te "e %("t($;&e$ %ere5!" ($%(6(%&ale" re+er(%!" a la" #er"!$a" %ere5!" !let(6!" ! %e l!" #&el!"8 De$tr! %e l!" ($%(6(%&ale" "e;$ la" 3ater(a" -&e trata$ e"t,$:
D?3?>5 C/H/7?5 P7K/>5: C!3! el %ere5! a la 6(%a ($te;r(%a% +'"(a l(erta% %e !#($()$ %e !$(e$(a (;&al%a% a$te la le %e re&$()$ %e a"!(a()$ et8
D?3?> 5 ?> 47?5: "!(al C!3! ael la%ere5! a la #r!#(e%a% traa! %(;$! l(re/>5 a la 5>/47 "al&%?5a la >-7-3 "e;&r(%a% e%&a()$ a "($%(ar"eal l(re3e$te a la 6(6(e$%a et8 D?3 =? 75 =?3?>5 >7?>/H5 ?5: El Dere5! a la Pa. el %ere5! al %e"arr!ll! $!!$ta3($a()$ %el Me%(! A3(e$te et8
CONVIVENCIA ; RESPETO El re"#et! a l!" Dere5!" H&3a$!" "e 5ae real(%a% e$ la !$6(6e$(a %e3!r,t(a #!r la l&5a %e e"t!" "e 5a$ (%! +!r3a$%! l!" ;!(er$!" %e3!r,t(!"8 La %e3!ra(a l!" %ere5!" rela(!$e" e$tre la !$6(6e$(a %e3!r,t(a el re"#et! a l!" Dere5!" H&3a$!" 59
e" el !et(6! a"( %e t!%!" l!" %ere5!" e"t!" e"t,$ l(;a%!" a la %e3!ra(a a la l(erta% #!r l! -&e &$a %e#e$%e %e la !tra1 e" %e(r "( $! e9("te &$! ta3#!! #!%r'a e9("t(r el !tr! "( "e re"#eta &$! "e re"#eta a l!" %!"8 L!" %ere5!" "!re la l(erta% "!$ l!" 3," l(;a%!" a la %e3!ra(a a -&e "($ la %e3!ra(a $! "e #!%r'a$ lle6ar a a! e"t!" %ere5!" $! "e re"#etar'a$8 E$ la !$6(6e$(a %e3!r,t(a #r!&ra3!" e"&5ar la" %("t($ta" #er"#et(6a" !+reer &$ trat! &"t! a t!%a" la" #er"!$a"8 Al !$"(%erar la %e3!ra(a !3! +!r3a %e 6(%a re!$!e3!" -&e "&" arater'"t(a" "e e9#re"a$ e$ at(t&%e" 6al!re" #er"!$ale" #!r l! &al $!" (%e$t(+(a3!" !$ ella8 La %e3!ra(a "e a#re(a e$ la 3a$era %e rela(!$arl!" re"!l6e3!" !$+l(t!" t!3a3!" %e("(!$e" et81 a%e3," %e -&e re-&(ere !$%((!$e" #!l't(a" e9(;e #art((#a()$ a l!" (&%a%a$!" (;&al%a% #!l't(a e$tre !tr!"8 EL INDIVIDUALISMO C>?@ I$%(6(%&al("3! "e &t(l(.a #ara 5aer re+ere$(a a la #ree3($e$(a %el ($%(6(%&! !3! ele3e$t! (3#!rta$te e$tral %e t!%a" la" &e"t(!$e" rela(!$a%a" !$ la 6(%a 5&3a$a8 S( (e$ 5! e$ %'a la $!()$ %e ($%(6(%&al("3! e9#re"a &$a !$$!ta()$ (erta3e$te %e"#et(6a $e;at(6a la 3("3a "&r;e e$ el "(;l! QV !3! re6al!r(.a()$ %el l&;ar %el ($%(6(%&! +re$te a D(!" a la rel(;()$8 Se #&e%e %e(r e$t!$e" -&e la $!()$ %e ($%(6(%&al("3! !3e$.) te$(e$%! &$a !$$!ta()$ &$ "(;$(+(a%! !3#leta3e$te #!"(t(6! l(eral(.a%!r8 E"t! e" a"' %e(%! a -&e la 3("3a "&r;e e$ el #er'!%! 5("t)r(! e$ el &al l!" 6al!re" 3e%(e6ale" e$tra%!" e$ D(!" e$ la rel(;()$ !3! ele3e$t!" !r;a$(.a%!re" %e la 6(%a e3#e.ar!$ a e$trar e$ %ea%e$(a8 %e l!" l!;r!" Re$a(3(e$t! +&e%eelt!%!" %e e"taleer la (3#!rta$(a %el ($%(6(%&! %elU$! "er 5&3a$! !3! %el +at!r %eter3($a$te l!" +e$)3e$!" !t!r;,$%!"ele a"' 3a!r #!%er l(erta% #!"((l(%a% %e ele;(r )3! e$+re$tar la 6(%a8 La $!()$ %e ($%(6(%&al("3! ta3(*$ ;a$) e"#e(al (3#!rta$(a e$ el "(;l! QIQ &a$%! la !rr(e$te +(l!")+(a %el l(eral("3! e3#e.) a ;a$ar a%e#t!"8 E"ta !rr(e$te a"a%a e$ el a#(tal("3! !3! "("te3a "!(!e!$)3(! %aa (3#!rta$(a al l&;ar %el ($%(6(%&! "& a#a(%a% %e ele;(r8 El l(eral("3! "e a"aa e$ &$ t(#! %e l(erta% -&e #ara 3&5!" era r(t(ale #!r-&e "e 5a'a 6("(le ")l! e$ t*r3($!" e!$)3(!" #er! $! e$ t*r3($!" "!(ale" #!l't(!"8 H! e$ %'a el t*r3($! %e ($%(6(%&al("3! ! la &al(%a% %e ($%(6(%&al("ta "($ %&%a" a+eta%a" #!r e"ta $!()$ %el l(eral("3! "!$ e$te$%(%a" e$ (ert! "e$t(%! !3! ele3e$t!" $e;at(6!" %e $&e"tra "!(e%a%8 A"' &$a #er"!$a ($%(6(%&al("ta a $! e" &$a !3#re$%(%a !3! &$a #er"!$a l(re "($! !3! &$a #er"!$a -&e "e ($tere"a "!la3e$te e$ "' 3("3a -&e $! t(e$e e$ &e$ta la" $ee"(%a%e" ! ($tere"e" %e a-&ell!" -&(e$e" la r!%ea$ -&e ata "(e3#re e$ "& e$e+((!8 E"ta at(t&% e"t, lara3e$te e9te$%(%a #r($(#al3e$te e$ 3&5a" "!(e%a%e" -&e $! %a$ ertera#!r-&e (3#!rta$(a al "("te3a a#(tal("ta #er!"&" ta3(*$ e$ !tra" "!(e%a%e" -&e l! 5ae$ el "er 5&3a$! at&al &e$ta e$tre %e(l(%a%e" 3," #r!+&$%a" &"ta3e$te la %el e;!'"3! el e;!e$tr("3!8 T477?3 : LECTURA I=/H/=-5 ? /=/H/=-47/5 ? 74 5>/?=4= @5&=?34 La "!(e%a% at&al !$"(%era%a #!r 3&5!" !3! #!"t3!%er$a 6(6e !$ la" ate;!r'a" %e la 3!%er$(%a% #er! "($ l!" 6al!re" %e la 3("3a8 Tal e" el a"! -&e $!" !&#a: el ($%(6(%&al("3!8 60
E$ la 3!%er$(%a% el ($%(6(%&! "&r;e !3! &$a l(era()$ %e la" e"tr&t&ra" "!(ale" rel(;(!"a" #!l't(a"8 a $! e" 3," "(er6! %e la ;lea e$ &$ "("te3a "!(al e"t,t(! #er! ta3#!! re"#!$%e a &$a e"tr&t&ra rel(;(!"a !3$'3!%a $( a &$ "("te3a #!l't(! %!$%e el Re era "e!r %e 6(%a" 5a(e$%a"8 Se le6a$ta a"' el "er ($%(6(%&al: el #ala%'$ %e la $&e6a *#!a %e l(erta%e" %e t!%! t(#!8 La" arater'"t(a" +&$%a3e$tale" %e e"te "er c-&e "&r;e +&$%a3e$tal3e$te !$ el $a(3(e$t! %e la" (&%a%e" ala$.a "& 3a!r'a %e e%a% !$ la Re6!l&()$ Fra$e"ac "!$ la l(erta% el %ere5! el <! a la ra.)$8 I=/H/=- =?3 ? /=/H/=- @5&=?3 El ($%(6(%&! #!"t3!%er$! #aree te$er &$ a(!$ar %(+ere$te al -&e te$'a el 3!%er$!8 E$ la 3!%er$(%a% el -&e ($%(6(%&! a $!r3a" re;la" %e 6(%a -&e!(%e$tal8 e$te$%'a era$ &$(6er"ale" a 5a'a 6(6'a (ertaa#e;a%! 5!3!;e$e(%a% -&e re;'a la ra(!$al(%a% El #r!+&$%! a#e;! a la +a3(l(a la "!l(%ar(%a% !$ l!" %e3," la #erte$e$(a a ($"t(t&(!$e" "!(ale" %e #r!3!()$ <&ral et8 "!$ al;&$a" %e la" "eale" -&e $!" %(e$ )3! era la 6(%a %e l!" ($%(6(%&!" Te$er a3(;!" !$ l!" -&e #a"ar el t(e3#! !3#art(r la 6(%a rea &$ e"#a(! %e "e$t(%! #erte$e$(a -&e (l&3($a la 6(%a8 E$ la #!"t3!%er$(%a% e"t!" ele3e$t!" -&e 3ara$ la (%e$t(%a% %e l!" ($%(6(%&!" !3(e$.a$ a %(l&(r"e8 El ($%(6(%&! #!"t3!%er$! l&e "er a"tr! &$(6er"!8 L!" ,3(t!" %e "& a(!$ar #aree$ ala$.ar l!" l'3(te" %e "&" ($tere"e" e"tr(ta3e$te #er"!$ale"8 Pareer'a -&e e"ta3!" a"("t(e$%! al $a(3(e$t! %e &$ 1o %e #r!#!r()$ ($(3a;($ale e$ +&$()$ %el &al ;(rar, la "!(e%a%: ! -&(er! ! #(e$"! ! %(;! ! 3a$%!888 E"a $&e6a e9#re"()$ %el ($%(6(%&! rea &$ +e$)3e$! -&e !$!e3!" !3! ($%(6(%&al("3! %e"ar$a%!8 a -&e "&;(ere &$ "er -&e %e"!$eta%! %e "& !r#!re(%a% e$t(e$%e el 3&$%! e$ +&$()$ %e "&" $ee"(%a%e" $! e$ +&$()$ %e "&A!$%(()$ rela(!$e" !$ !tr!" "ere"8 Per! ta3(*$ $!" %e6ela ($%(6(%&! "!l! +r,;(l8 3ere% %e%ela" 3," tre3e$%a" r("(" %e (%e$t(%a% %e "e$t(%! -&e&$ a3," 5aa 6(6(%! "er 5&3a$! al;&$!8 A79-45 /=?45 -? @-?=? 4-=43 Fre$te al #a$!ra3a -&e %e"r((3!" $! -&e%a !tra "!l&()$ -&e re&#erar al;&$!" %e l!" 6al!re" %e la 3!%er$(%a% traerl!" a la 6(%a #!"t3!%er$a #ara (l&3($ar !$ ell!" la 6(%a %e l!" -&e atra#a%!" e$ el ($%(6(%&al("3! $! e$&e$tra$ "e$t(%! a "& e9("te$(a8 Al;&$!" %e e"t!" 6al!re" "!$: ?8 La a3("ta%: te$er a3(;!" !$ l!" -&e #a"ar el t(e3#! !3#art(r la 6(%a rea &$ e"#a(! %e "e$t(%! #erte$e$(a -&e (l&3($a la 6(%a8 28 La "!l(%ar(%a%: "er "!l(%ar(!" !$ l!" -&e $! t(e$e$ la 3("3a "&erte 3ater(al ! a+et(6a $&e"tra a&%a a ($re3e$tar la e9#er(e$(a %e e"tar 6(6!" #er3(te ala$.ar $(6ele" %e "at("+a()$ #er"!$al ($6al&ale"8 >8 La "!le%a% #la$(+(a%a: %ear e"#a(! #ara e"tar "!l! !$ &$! 3("3! e"&5ar $&e"tra 6!. ($ter(!r e" &$a +!r3a %e aerar$!" a $&e"tr! 3," '$t(3! "e$t(%! %e e9("t(r %e"%e a5' &"ar $&e"tr! #art(&lar $(! a3($! e$ la 6(%a8 C>7-5/ E$ "'$te"(" el ($%(6(%&al("3! e$ ta$t! e9#re"()$ %e l!" l!;r!" ala$.a%!" #!r el ($%(6(%&! e$ "& e3a$(#a()$ %e la" e"tr&t&ra" %e !#re"()$ "!(al e" &e$! %e"eale8 Per! &a$%! el ($%(6(%&al("3! !$6(erte al "er 5&3a$! -&e l! 6(6e e$ &$ "er "($ "e$t(%! -&e !l6(%a -&e t!%!" !3#art(3!" la e9("te$(a -&e !3! tal $!" $ee"(ta3!" l!" &$!" a l!" !tr!" #ara !$"tr&(r la 6(%a e$t!$e" $ee"(ta "er ($ter6e$(%! %e"%e l! 3," #r!+&$%! %e $&e"tr! "er !$ &$a &e$a %!"(" %e _!tre%a%` %e #re"e$(a %e l!" !tr!" e$ $&e"tra 6(%a a tra6*" %e la a3("ta% la "!l(%ar(%a% la "-&e%a ($ter(!r %e $&e"tr! 6er%a%er! ! -&e "(e3#re e"tar, e$ rela()$ a &$ t a &$ $!"!tr!"8 61
LA PROACTIVIDAD La @34>/H/=4= e" &$ !$e#t! %e #"(!l!;'a %el traa! %e la" !r;a$(.a(!$e" %e+($(%! !3! la at(t&% e$ la -&e el "&et! & !r;a$(.a()$ a"&3e el #le$! !$tr!l %e "& !$%&ta %e 3!%! at(6! l! -&e (3#l(a la t!3a %e ($((at(6a e$ el %e"arr!ll! %e a(!$e" reat(6a" a&%ae" #ara ;e$erar 3e!ra" 5a(e$%! #re6aleer la l(erta% %e ele()$ "!re la" (r&$"ta$(a" %el !$te9t!8 La #r!at(6(%a% $! "(;$(+(a t!3ar la ($((at(6a "($! a"&3(r la re"#!$"a(l(%a% %e 5aer -&e la" !"a" "&e%a$1 %e(%(r e$ a%a 3!3e$t! l! -&e -&ere3!" 5aer )3! l! 6a3!" a 5aer El t*r3($! a#r!at(6(%a% a&) el $e&r)l!;! #"(-&(atra V't!r Fra$Zl -&e "!re6(6() l!" a3#!"l! %e !$e$tra()$ $a.(" e$ "& l(r!a&"tr(a! El homre en usca de sentido/H45 La" #er"!$a" ]reat(6a"] "!$ #er"!$a" -&e rea(!$a$ a$te &$ %eter3($a%! e"t'3&l!8 E"ta rea()$ #&e%e "er +a6!rale ! %e"+a6!rale #ara la #er"!$a ! ;r&#! %e #er"!$a" -&e la ee&tar!$ "!re &$ %eter3($a%! ;r&#! %e #er"!$a"8 L45 @?3545 @34>/H45 Se 3&e6e$ #!r 6al!re" &(%a%!"a3e$te 3e%(ta%!" "ele(!$a%!": #&e%e$ #a"ar 3&5a" !"a" a "& alre%e%!r #er! "!$ %&ea" %e )3! -&(ere$ rea(!$ar a$te e"!" e"t'3&l!"8 Ce$tra$ "&" e"+&er.!" e$ el 'r&l! %e ($+l&e$(a: "e %e%(a$ a a-&ella" !"a" !$ re"#et! a($+l&e$(a8 la" &ale" #&e%e$ 5aer al;!8 S& e$er;'a e" #!"(t(6a !$ l! &al a3#l'a$ "& 'r&l! %e C-47/=4=?5 =? -4 @?354 @34>/H4 Re"#!$"a(l(%a% a$te "& 6(%a8
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- ?5 74 @34>/H/=4= La #r!at(6(%a% $! t(e$e $a%a -&e 6er !$ el at(6("3! ! la 5(#erat(6(%a%8 Ser #r!at(6! $! "(;$(+(a at&ar %e#r("a %e +!r3a a)t(a %e"!r;a$(.a%a %e,$%!"e lle6ar #!r l!" (3#&l"!" %el La"3!3e$t!8 #er"!$a" -&e t(e$e$ el 5,(t! %e la #r!at(6(%a% $! "!$ a;re"(6a" arr!;a$te" ! ($"e$"(le" !3! %e+(e$%e$ al;&$!" t)#(!" "($! -&e "e 3&e6e$ #!r 6al!re" "ae$ l! -&e $ee"(ta$ ata$ e$ !$"e&e$(a8 El !$e#t! !#&e"t! e" el %e reat(6(%a% t!3ar &$a at(t&% #a"(6a "er "&et! %e la" (r&$"ta$(a" #!r e$%e %e l!" #r!le3a"8 La %e+($(()$ e9te$%(%a #!r Ste#5e$ R8 C!6e %(e -&e la !$%&ta ($%(6(%&al e" +&$()$ %e la" %e("(!$e" #r!#(a" $! %e la" !$%((!$e"8 Et(3!l!;'a: El t*r3($! ]#r!at(6!] e" &$ a$;l(("3! %el ($;l*" proactive -&e #r!e%e %el ;r(e;! %el lat'$: _#r!` #re#!"(()$ ;r(e;a -&e "(;$(+(a ]a +a6!r %e]1 _at(6e` -&e "(;$(+(a de+((e$(a %e !rar d%(l(;e$(a e+(a(a #r!e%e$te %el t*r3($! lat($! activistas activitatis8 62
T477?3: LECTURA PROACTIVIDAD ; EL É*ITO PRO#ESIONAL [P!r -&* la" #er"!$a" #r!at(6a" !$"(;&e$ re"<a%!" "!$ a#ae" %e a+r!$tar la" "(t&a(!$e" %e r("("\ E$ e"te art'&l! "e %e"r(e$ l!" ra";!" %el !3#!rta3(e$t! #r!at(6! "e 5ae &$ re#a"! %e al;&$!" traa!" %e ($6e"t(;a()$ -&e rela(!$a$ #r!at(6(%a% *9(t! la!ral1 "e re+le9(!$a "!re la (3#!rta$(a %el !3#!rta3(e$t! #r!at(6! e$ la "!(e%a% ;l!al(.a%a8 C@34/? @34>/H H5. C@34/? 3?4>/H D!" #er"!$a" -&e traaa$ e$ &$ 3("3! e$t!r$! la!ral !$ re"#!$"a(l(%a%e" (%*$t(a" a! la" 3("3a" (r&$"ta$(a" "& traa! %e 3a$era" 3& %("t($ta"8 U$a &e"t(!$a la 3a$era 5a(t&al %e#&e%e$ traaarreal(.ar "( $! !t(e$e l!" re"<a%!" %e"ea%!" e3#re$%e !$"ta$te3e$te $&e6a" a(!$e" ;e$era a3(!" !$"tr&t(6!" e$ "& e$t!r$!8 La !tra "e !$+!r3a !$ "& "(t&a()$ at&al $! 5ae $a%a #ara a3(ar l! -&e $! +&$(!$a8 La #r(3era #er"!$a "e !3#!rta %e +!r3a #r!at(6a la "e;&$%a l! 5ae %e +!r3a reat(6a8 E$ &$ !$te9t! la!ral ta$ a3(a$te !3! el at&al el !3#!rta3(e$t! ($%(6(%&al &e;a &$ #a#el %e("(6! e$ el *9(t! #r!+e"(!$al8 Se$tar"e e"#erar a -&e l!" %e3," 5a;a$ -&e "&e%a$ !"a" e" el !3#!rta3(e$t! t'#(! %e la" #er"!$a" reat(6a"8 E"ta" #er"!$a" "&ele$ !3#!rtar"e !3! &$ a6e"tr&. e"!$%(e$%! la ae.a a! t(erra ! !3! &$ !3er! e"#era$%! -&e "e %elare el +&e;! #ara !3at(rl!8 E$ a3(! la #er"!$a #r!at(6a "e le6a$ta a%a 3aa$a %("#&e"ta a 5aer -&e #a"e$ !"a" a rear !#!rt&$(%a%e" a e$!$trar $&e6a" "!l&(!$e"8 - ?5 74 @34>/H/=4= El !$e#t! %e #r!at(6(%a% "e 5a #&e"t! %e 3!%a e$ el ,3(t! %e la %(re()$ %e e3#re"a"8 Se e"#era -&e l!" %(ret(6!" ;ere$te" "ea$ #r!at(6!" ta3(*$ la" !3#a'a" !$"tr&a$ "&" +&t&r!" %e +!r3a #r!at(6a $!ae#(!$e" t!%! el 3&$%! !($(%e e$!$ la +!r3a %e+($(r la #r!at(6(%a%8 E"te !$e#t! t(e$ea&$-&e %(6er"a" !3! "&e%e !tr!"%e ta$t!" t*r3($!" -&e "e 5a$ ($tr!%&(%! re(e$te3e$te e$ el l*9(! %el 3&$%! e3#re"ar(al #er! -&e $! "e e$&e$tra$ e$ el %((!$ar(!8 Vea3!" al;&$a" %e e"ta" %e+($((!$e"8 Ste6e$ C!6e !$"(%era -&e la e"e$(a %e la #er"!$a #r!at(6a e" la a#a(%a% %e l(%erar "& #r!#(a 6(%a8 Al 3ar;e$ %e l! -&e #a"e a "& alre%e%!r la #er"!$a #r!at(6a %e(%e )3! -&(ere rea(!$ar a$te e"!" e"t'3&l!" e$tra "&" e"+&er.!" e$ "& 'r&l! %e ($+l&e$(a e" %e(r "e %e%(a a a-&ella" !"a" !$ re"#et! a la" &ale" #&e%e 5aer al;!8 Para C!6e la #r!at(6(%a% $! "(;$(+(a ")l! t!3ar la ($((at(6a "($! a"&3(r la re"#!$"a(l(%a% %e 5aer -&e la" !"a" "&e%a$1 %e(%(r e$ a%a 3!3e$t! -&* -&ere3!" 5aer )3! l! 6a3!" a 5aer8 Ral+ S5ar.er "!"t(e$e -&e el !3#!rta3(e$t! #r!at(6! e" la ree$(a %e la" #er"!$a" e$ "& #!te$(al #ara 3e!rar"e a "' 3("3a" "& "(t&a()$ a "& e$t!r$!8 La" #er"!$a" -&e "e r(;e$ #!r e"te !3#!rta3(e$t! a$t((#a$ ! %eteta$ e"tre"!re" #!te$(ale" ata$ #ara #re6e$(rl!"8 Se;$ e"ta %e+($(()$ la #r!at(6(%a% e"t, e"tre5a3e$te rela(!$a%a !$ la "e$"a()$ %e !$tr!l %e a&t!e+(a(a8 La" #er"!$a" -&e "e !$"(%era$ e+(ae" -&e #(e$"a$ -&e #&e%e$ !$tr!lar la "(t&a()$ "!l&(!$ar "&" #r!le3a" t(e$e$ 3," +a(l(%a% #ara e3#re$%er la a()$8 Para Bate3a$ Cra$t$! la #r!at(6(%a% "&#!$e rear a3(! $! ")l!a$t((#arl!8 Se;$ e"t!" a&t!re" "er #r!at(6! !$"("te $(a3e$te e$ te$er +le9((l(%a% a%a#ta(l(%a% 5a(a &$ +&t&r! ($(ert! "($! -&e e" #re("! t!3ar la ($((at(6a #ara 3e!rar &$ $e;!(!8 P34>/H/=4= / @3F?5/47 Se 5a$ #&l(a%! 6ar(!" traa!" "!re #r!at(6(%a% *9(t! #r!+e"(!$al8 Bate3a$ Cra$t 5a$ lle6a%! a a! %("t($t!" e"t&%(!" e$ l!" -&e a$al(.a$ el !3#!rta3(e$t! #r!at(6! l! rela(!$a$ !$ %("t($ta" 3e%(%a" %e l!;r! l(%era.;! re$%(3(e$t! re"<a%!" %e arrera8 E"t!" ($6e"t(;a%!re" tra" e$tre6("tar a %("t($t!" !let(6!" a$-&er!" 6e$%e%!re" e"t&%(a$te" %e MBA e3#re$%e%!re" #re"(%e$te" %e !3#a'a" et8 a+(r3a$ -&e el 63
!3#!rta3(e$t! #r!at(6! t(e$e !$"e&e$(a" #!"(t(6a" %e3!"trale" ta$t! #ara l!" e3#lea%!" !3! #ara la" !r;a$(.a(!$e"8 Se(ert Cra$t e"talee$ &$a lara rela()$ e$tre la #er"!$al(%a% #r!at(6a la ($$!6a()$ la ($((at(6a e$ &$ e"t&%(! "!re &$a 3&e"tra %e 77> al&3$!" %e e"&ela" %e $e;!(!" %e ($;e$(er'a8 El (3#at! #!"(t(6! %e la ($$!6a()$ e$ el *9(t! la!ral "e a"!(a a a-&ell!" e3#lea%!" a#ae" %e e$!$trar "!l&(!$e" a l!" #r!le3a"1 e$ a3(! la" #er"!$a" -&e ")l! %e"a+'a$ el "tat& -&! #er! $! !+ree$ "!l&(!$e" #&e%e$ e9#er(3e$tar re#er&"(!$e" $e;at(6a"8 Otr!" traa!" %e"taa$ la (3#!rta$(a %el !3#!rta3(e$t! #r!at(6! e$ el #r!e"! %e "!(al(.a()$ %e$tr! %e la" !r;a$(.a(!$e"1 la rela()$ e$tre el !3#!rta3(e$t! #r!at(6! la a#a(%a% #ara !$6ert(r"e e$ &$&$a l'%er tra$"+!r3a(!$al e$ el +&t&r! ! la 3a!r +a(l(%a% %e la" #er"!$a" #r!at(6a" #ara !$"e;&(r l!;r!" %e arrera #!r "& a#a(%a% #ara ($+l&(r "!re la" %e("(!$e" -&e a+eta$ a "& #a;a #r!3!(!$e" et8 E7 >@34/? @34>/H ? ?7 ?3 74347 T!3a$%! !3! re+ere$(a l!" re"<a%!" !te$(%!" e$ e$tre6("ta" real(.a%a" a e3#re$%e%!re" #re"(%e$te" %e %("t($ta" !3#a'a" a3er(a$a" e&r!#ea" a"(,t(a" Bate3a$ Cra$t !$"(%era$ -&e la" #er"!$a" #r!at(6a" "e arater(.a$ #!r l! "(;&(e$te: ?8 E"t,$ &"a$%! !$t($&a3e$te $&e6a" !#!rt&$(%a%e"8 28 Se 3ara$ !et(6!" e+et(6!" !r(e$ta%!" al a3(!8 >8 A$t((#a$ #re6(e$e$ #r!le3a"8 48 Hae$ !"a" %(+ere$te" ! ata$ %e +!r3a %(+ere$te8 8 E3#re$%e$ la a()$ "e a6e$t&ra$ a #e"ar %e la ($ert(%&3re8 @8 Per"e6era$ #er"("te$ e$ "&" e"+&er.!"8 78 C!$"(;&e$ re"<a%!" ta$;(le" #&e"t! -&e e"t,$ !r(e$ta%a" a re"<a%!"8 E"ta" arater'"t(a" %el !3#!rta3(e$t! #r!at(6! e$ el traa! #&e%e$ 5aer"e e9te$"(6a" a !tr!" ,3(t!" %e la 6(%a8 L4 /@34>/4 =?7 >@34/? @34>/H Tal !3! ($%(a$ t!%!" e"t!" e"t&%(!" #aree "er -&e el !3#!rta3(e$t! #r!at(6! e" &$ +at!r %eter3($a$te #ara !3#et(r "!re6(6(r e$ &$ e$t!r$! ta$ a3(a$te !3#et(t(6! !3! el at&al8 La" e3#re"a" &"a$ #er"!$a" +le9(le" -&e "e a%a#te$ a l! ($e"#era%! -&e "e#a$ ;e"t(!$ar la ($ert(%&3re8 L!" e3#re$%e%!re" #e-&e!" e3#re"ar(!" t(e$e$ 3," #!"((l(%a%e" %e ;e"t(!$ar !$ *9(t! "&" $e;!(!" "( "!$ #r!at(6!"8 La" #er"!$a" -&e $! e"t,$ "at("+e5a" !$ "& traa! ! !$ "& e$t!r$! la!ral at&al t(e$e$ la re"#!$"a(l(%a% %e ;e$erar $&e6a" a(!$e" #ara a3(ar "& "(t&a()$ !$"e;&(r l!" re"<a%!" -&e %e"ea$8 S!3!" re"#!$"ale" %e ;e"t(!$ar $&e"tra" #r!#(a" arrera" $! #!%e3!" -&e%ar$!" "e$ta%!" e"#era$%! -&e al;&(e$ 6e$;a a re"atar$!" ! a !+reer$!" el ;ra$ traa! %e $&e"tra" 6(%a"8 N! e" !#erat(6! -&e%ar"e a$la%! e$ la -&ea a$t("("te3a "( l! -&e %e"ea3!" e" a3(ar $&e"tra "(t&a()$ at&al8 A$te la #*r%(%a %e e3#le! 5a #er"!$a" -&e ae$ e$ la %e#re"()$ e$ a3(! !tra" a#r!6e5a$ e"ta !&$t&ra #ara 3!$tar &$ $e;!(! #r!#(! tr(&$+ar8 N! $!" e$;ae3!" atr(&e$%! la re"#!$"a(l(%a% %e $&e"tr!" #r!le3a" $(a3e$te a l!" a;e$te" e9ter$!" ! a la #re"()$ %el 3e%(!8 Te$e3!" la re"#!$"a(l(%a% %e e"!;er $&e"tra" #r!#(a" re"#&e"ta" a$te l! -&e $!" !&rre %e %(r(;(r la a()$ %e &$a 3a$era ($tel(;e$te8 Para te$er *9(t! e$ el at&al 3era%! la!ral e" #re("! !$6ert(r"e e$ &$ a;e$te at(6! %e a3(! te$er ($((at(6a "aer 5aer +re$te a la ($ert(%&3re8 La #er"!$a #r!at(6a $! e"#era a -&e l!" %e3," t!3e$ %e("(!$e" #!r ella ata !$ %eter3($a()$ a$t((#,$%!"e a l!" #r!le3a" aa a terre$!" !#erat(6!" rea !$"ta$te3e$te $&e6a" !#!rt&$(%a%e"8 P!r lt(3! 5a -&e te$er e$ &e$ta -&e el !3#!rta3(e$t! #r!at(6! e"t, !r(e$ta%! a re"<a%!"8 Ser #r!at(6! $! !$"("te $(a3e$te e$ #r!#!$er (%ea" ! 5aer ree"tr&t&ra(!$e" !;$(t(6a" #ara #er((r la real(%a% %e !tra 3a$era8 Pe$"ar el a3(! e"t, 3& (e$ #er! $! e" "&+((e$te1 5a -&e "er a#a. %e tra$"+!r3ar la" (%ea" e$ a(!$e" #ara !te$er re"<a%!"8 64
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DECIMO SE*TA SEMANA 16 AGOSTO 1:00 % 1,:$0 "ORAS INTELIGENCIAS M+LTIPLES. INTELIGENCIAS M+LTIPLES INTELIGENCIA U$a I$tel(;e$(a e" la a#a(%a% %el ($%(6(%&! #ara re"!l6er #r!le3a" !t(%(a$!" #ara ;e$erar #la$tea3(e$t!" #ara rear #r!%&t!" ! #ara !+reer "er6((!" %e$tr! %e "& #r!#(! ,3(t! <&ral8 INTELIGENCIAS M+LTIPLES La Te!r'a %e la" I$tel(;e$(a" Mlt(#le" +&e (%ea%a #!r el #"()l!;! e"ta%!&$(%e$"e H!ar% Gar%$er !3! !$tra#e"! al #ara%(;3a %e &$a ($tel(;e$(a $(a8 Gar%$er #r!#&"! -&e la 6(%a 5&3a$a re-&(ere %el %e"arr!ll! %e 6ar(!" t(#!" %e ($tel(;e$(a8 A"' #&e" Gar%$er $! e$tra e$ !$tra%(()$ !$ la %e+($(()$ (e$t'+(a %e la ($tel(;e$(a !3! la _a#a(%a% %e "!l&(!$ar #r!le3a" ! ela!rar (e$e" 6al(!"!"`8 L!" !5! t(#!" %e ($tel(;e$(a" 3lt(#le" #r!#&e"ta" #!r Gar%$er "!$ l!" "(;&(e$te": 1) I?7/9?>/4 7/ 9XK5/>4 C!$"(%era%a (3#!rta$te8 E$ ;e$eral "e &t(l(.a$ a3!" 5e3("+er(!" %el erer! e" la -&e arater(.a a l!" e"r(t!re"8 El &"! a3#l(! %el le$;&ae 5a "(%! #arte e"e$(al #ara el %e"arr!ll! %e e"te t(#! %e ($tel(;e$(a8 2) I?7/9?>/4 -5/>47 Ta3(*$ !$!(%a !3! &e$ !'%! e" el tale$t! -&e t(e$e$ l!" ;ra$%e" 3"(!" a$ta$te" a(lar($e"8 La +&er.a %e e"ta ($tel(;e$(a ra%(a %e"%e el 3("3! $a(3(e$t! 6ar'a %e (;&al 3a$era %e &$a #er"!$a a !tra8 $) I?7/9?>/4 79/>4 4?/>4 La #er"!$a 5ae &"! %el 5e3("+er(! l);(! %el erer! #&e%e$ %e%(ar"e a la" (e$(a" e9ata"8 É"te e" el 3," era$! al !$e#t! tra%((!$al %e ($tel(;e$(a8 ) I?7/9?>/4 ?5@4>/47 E"ta ($tel(;e$(a la t(e$e$ la" #er"! $a" -&e #&e%e 5aer &$ 3!%el! 3e$tal e$ tre" %(3e$"(!$e" %el 3&$%! ! e$ "& %e+et! e9traer &$ +ra;3e$t! %e *l8 ) I?7/9?>/4 >3@347 % Y/?55/>4 L!" Z($e"t*"(!" t(e$e$ la a#a(%a% %e &t(l(.ar "& &er#! #ara re"!l6er #r!le3a" ! real(.ar at(6(%a%e"8 De$tr! %e e"te t(#! %e ($tel(;e$(a e"t,$ l!" %e#!rt("ta" (r&a$!" a(lar($e"8 65
6) I?7/9?>/4 /3 4@?3547 Per3(te +!r3ar &$a (3a;e$ #re("a %e $!"!tr!" 3("3!"1 $!" #er3(te #!%er e$te$%er $&e"tra" $ee"(%a%e" arater'"t(a" a"' !3! $&e"tra" &al(%a%e" %e+et!"8 <) I?7/9?>/4 /? 3@?3547 Per3(te e$te$%er a la" %e3," a"a%a" e$ la a#a(%a% %e 3a$ear la" rela(!$e" 5&3a$a" la e3#at'a el re!$!er "&" 3!t(6a(!$e" ra.!$e" e3!(!$e" -&e l!" 3&e6e$8 ,) I?7/9?>/4 4 -347/54 E"te t(#! %e ($tel(;e$(a e" &t(l(.a%! al !"er6ar e"t&%(ar la $at&rale.a8 L!" ()l!;!" "!$ -&(e$e" 3," la 5a$ %e"arr!lla%!8 MANI#ESTACIONES A#ECTIVAS LAS EMOCIONES S!$ &$ e"ta%! !3#le! -&e ($l&e &$a #ere#()$ ae$t&a%a %e &$a "(t&a()$ !et! la a#re(a()$ %e "& atra()$ re#&l"()$ !$"(e$te &$a !$%&ta %e aera3(e$t! ! a6er"()$8 Vea3!" &,le" "!$ la" 3," (3#!rta$te" 5a(a %)$%e $!" 3&e6e$8 f L4 /34 $!" #re%("#!$e a la %e+e$"a ! la l&5a "e a"!(a !$ la 3!6(l(.a()$ %e la e$er;'a !r#!ral a tra6*" %e la ta"a %e 5!r3!$a" e$ "a$;re el a&3e$t! %el r(t3! ar%(a! rea(!$e" 3," e"#e'+(a" %e #re#ara()$ #ara la l&5a: a#retar l!" %(e$te" el +l&(r %e la "a$;re a la" 3a$!" errar l!" #&!"
e3!()$ #!r #arte %e #r!+e"!re" #a%re" la a&%a !$t($;e$te -&e "e #re"ta al al&3$! #ara ela!rarla !$retarla e$ !$%&ta" #la$e" real("ta" e+(ae"8 f Ta3(*$ #!%e3!" !3e$tar la ($+l&e$(a %e !tra e3!()$: 75 >?75 8 P!%e3!" a#re(ar -&e e$ &a$t! 3a$(+e"ta()$ %e 6al!ra()$ %e al;$ l!;r! %e"e! %e e3&lar %e (%e$t(+(a()$ !$ el 3!%el! !$"t(t&e &$ +at!r 3!t(6a(!$al #!"(t(6!8 Per! e$ la 3e%(%a -&e "e 6(6e !3! &$a a3e$a.a a la a&t!e"t(3a &$a #*r%(%a %e "tat&" &$ ret! ($ala$.ale ! !$trar(! a la" #r!#(a" at(t&%e" e" 3," (e$ ;e$era%!ra %e !$+l(t!"8 La" e3!(!$e" "!$ e$ e"e$(a (3#&l"!" -&e $!" lle6a$ a at&ar #r!;ra3a" %e rea()$ a&t!3,t(a !$ l!" -&e $!" 5a %!ta%! la e6!l&()$ -&e $!" #er3(te$ a+r!$tar "(t&a(!$e" 6er%a%era3e$te %(+'(le"1 &$ "("te3a !$ tre" !3#!$e$te": 1. E7 @?3>?@/H %e"t($a%! a la %ete()$ %e l!" e"t'3&l!" el((ta%!re"1 -&e ($l&e ele3e$t!" 5ere%(tar(!" !3! e" $&e"tra #re%("#!"(()$ a 6al!rar el 6a'! l!" l&;are" erra%!" l!" ($"et!" ! la" "er#(e$te"888 !3! #!"(le" "(t&a(!$e" #el(;r!"a" a 6ee" +r&t! %e la" e9#er(e$(a" !3! #&e%e "er el "&r;(3(e$t! %e &$a +!(a ! la a$"(e%a% a l!" e9,3e$e" ! el #laer #!r &$a &e$a $!ta8 2. E7 /H4>/47 e$ar;a%! %e (3#&l"ar 3a$te$er %(r(;(r la !$%&ta ;ra(a" a "& rela()$ !$ el "("te3a 5!r3!$al: #!r ee3#l! el 3(e%! $!" (3#&l"a a la e6(ta()$8 $. E7 >=->-47 -&e 5e3!" %e a$al(.ar e$ "& tr(#le 3a$(+e"ta()$ rea()$ +("(!l);(a #ere#t(le #e$"a3(e$t!" !$%&ta" 3a$(+(e"ta"8 E" el ele3e$t! 3," ($+l&(%! #!r la" e9#er(e$(a" %e a#re$%(.ae #re6(! el 3e%(! <&ral8 P!r ee3#l!: la e9#re"()$ %e la #e$a e$ %("t($ta" <&ra" ! el %e"arr!ll! %e e"trate;(a" %e e6(ta()$ %e la" "(t&a(!$e" %e #r&ea e$ el ,3(t! e"!lar ! la" +!(a"8 INTELIGENCIA EMOCIONAL De"%e la %*a%a %e 0 !$ la %(+&"()$ %el t*r3( $! ]I$tel(;e$(a E3!(!$al] #!$e e$ e6(%e$(a -&e la" e3!(!$e" %e"e3#ea$ &$ #a#el +&$%a3e$tal e$ el (e$e"tar #er"!$al "!$ !$"(%era%a" !3! &$ +at!r %e("(6! #ara -&e el ($%(6(%&! a+r!$te l!" ret!" %(ar(!" a la 6e. ($tera(!$e !$ "& 3e%(!%e 3a$era a%e&a%a8 De a&er%! !$ l!" #r!+e"! re" $!rtea3er(a$!" Sal!6e Maer
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2. COMPETENCIA SOCIAL& =??3/4 ?7 = ? -? 5 3?74>/45 > 75 =?5: 2.1. E@4K4& C5>/?>/4 =? 75 5?//?5 ?>?5/=4=?5 @3?>-@4>/?5 4?45. &C@3?5/ =? 75 =?5: te$er la a#a(%a% %e a#tar l!" "e$t(3(e$t!" l!" #&$t!" %e 6("ta %e !tra" #er"!$a" e ($tere"ar$!" at(6a3e$te #!r la" !"a" -&e le" #re!&#a$1 "!$ #er"!$a" ate$ta" a la" e3!(!$e" %e l!" %e3," t(e$e$ &$ !3#!rta3(e$t! %e e"&5a at(6a1 #re"ta$ a#!! a l!" %e3," %e"%e "&" $ee"(%a%e" "e$t(3(e$t!"8 &O3/?4>/ 4>/4 ?7 5?3H/>/: A$t((#ar"e re!$!er "at("+aer la" $ee"(%a%e" %e l!" %e3,"1 e$ la e3#re"a trata$ %e "at("+aer !$ "&" "er6((!" ! #r!%&t!"1 a tra6*" %e la "at("+a()$ %el l(e$te &"a$ !te$er la ]+(%el(.a()$] &A@ 3H?>4 /?%e #er"!$a"1 =? 74 =/H"!$ ?35/#er"!$a" =4=: a#r!6e5ar la" e"ta !#!rt&$(%a%e" $!" r($%a$ %(+ere$te" t(#!" %!ta%a" %e !3#ete$(a-&e re"#eta$ "e rela(!$a$ (e$ !$ l!" ($%(6(%&!" #r!e%e$te" %e %(+ere$te" "&"trat!" <&rale"1 !3#re$%e$ %("t($t!" 6("(!$e" re"#eta$ la" %(+ere$(a" e$tre l!" ;r&#!"1 !$"(%era$ la %(6er"(%a% !3! &$a !#!rt&$(%a%1 a+r!$ta$ l!" #re&((!" la ($t!lera$(a1 &C5>/?>/4 @7K/>4: Ca#a(%a% %e %ar"e &e$ta %e la" !rr(e$te" e3!(!$ale" %e la" rela(!$e" %e #!%er "&ae$te" e$ &$ ;r&#!1 Ser a#ae" %e re;("trar la" !rr(e$te" #!l't(a" "!(ale" "&ae$te" e$ t!%a !r;a$(.a()$8 La" #er"!$a" %!ta%a" %e e"ta !3#ete$(a a%6(erte$ !$ +a(l(%a% la" rela(!$e" la6e %el #!%er1 #er(e$ lara3e$te la" re%e" "!(ale" 3," (3#!rta$te"1 !3#re$%e$ la" +&er.a" -&e 3!%ela$ el #&$t! %e 6("ta la" a(!$e" %e la" #er"!$a" /47?5& C4@4>/=4= @434 /=->/3 3?5@-?545 =?5?47?5 ? 75 =?5. &IF7-?>/4: Ut(l(.ar t,t(a" %e #er"&a"()$ e+(ae"8 La" #er"!$a" %!ta%a" %e e"ta !3#ete$(a "!$ 3& #er"&a"(6a"1 re&rre$ a #re"e$ta(!$e" 3& #re("a" #ara a#tar la ate$()$ %e "&!r-&e"ta$ a&%(t!r(!1 a%e&a%a3e$te &t(l(.a$ e"trate;(a" #ara reaar el !$"e$"! el a#!! %e l!" %e3,"1 l!"($%(reta" 5e5!" 3," "!re"al(e$te" #ara e9#!$er 3," e+(a.3e$te "&" !#($(!$e"1 &C-/>4>/: E3(t(r 3e$"ae" lar!" !$6($e$te"8 La" #er"!$a" %!ta%a" %e e"ta !3#ete$(a "ae$ %ar re((r ($+!r3a()$1 a#ta$ la" "eale" e3!(!$ale"1 "($t!$(.a$ !$ "& 3e$"ae1 a!r%a$ a(erta3e$te la" &e"t(!$e" %(+'(le"1 e"&5a$ (e$1 &"a$ la !3#re$"()$ 3&t&a1 $! t(e$e$ #r!le3a" e$ !3#art(r la ($+!r3a()$ %e -&e %("#!$e$1 al(e$ta$ la !3&$(a()$ "($era1 #er3a$ee$ a(ert!" ta$t!" a la" &e$a" $!t((a" !3! a la" 3ala"1 &L/=?349: I$"#(rar %(r(;(r a ;r&#!" #er"!$a"1 "!$ #er"!$a" -&e t(e$e$ la a#a(%a% %e art(&lar e"t(3&lar el e$t&"(a"3! #!r la" #er"#et(6a" l!" !et(6!" !3#art(%!"1 &a$%! re"<a $ee"ar(! "ae$ t!3ar %e("(!$e" ($%e#e$%(e$te3e$te %e "& #!"(()$1 "!$ a#ae" %e ;&(ar el %e"e3#e! %e l!" %e3,"1 l(%era$ !$ el ee3#l!1 &C447/4>/ =?7 >4/. I/>/43 =/3/9/3 75 >4/5: La" #er"!$a" %!ta%a" %e e"ta !3#ete$(a re!$!e$ la $ee"(%a% %e a3(ar el(3($ar arrera"1 %e"a+'a$ el "tat&" -&! re!$!e$ la $ee"(%a% %e a3(ar1 #r!3&e6e$ el a3(! !$"(;&e$ -&e !tr!" 5a;a$ l! 3("3!1 3!%ela$ el a3(! %e l!" %e3,"1 &E54 7?>?3 HK>-7 5: F!3e$tar rela(!$e" ($"tr&3e$tale" !$ l!"%e%e3,"8 La" ($+!r3ale"1 #er"!$a" %!ta%a" %e e"ta !3#ete$(a <(6a$ 3a$t(e$e$ a3#l(a" re%e" rela(!$e" rea$ rela(!$e" 3&t&a3e$te #r!6e5!"a"1 rea$ !$"!l(%a$ la a3("ta% #er"!$al !$ l!" 3(e3r!" %e "& e$t!r$! la!ral1 &R?57->/ =? >F7/>5: a#a(%a% %e $e;!(ar re"!l6er !$+l(t!"8 La" #er"!$a" a#ae" %e 3a$ear l!" !$+l(t!" (%e$t(+(a$ a la" ]#er"!$a$ %(+'(le"] "e rela(!$a$ !$ ella" %e +!r3a %(#l!3,t(a1 3a$ea$ la" "(t&a(!$e" te$"a" !$ tat!1 re!$!e$ l!" #!"(le" !$+l(t!"1 "aa$ a la l&. l!" %e"a&er%!"1 +!3e$ta$ la aa%a ! relaa3(e$t! %e la te$"()$1 al(e$ta$ al %eate a %("&"()$ a(erta1 &"a$ el 3!%! %e lle;ar a "!l&(!$e" -&e "at("+a;a$ #le$a3e$te a t!%!" l!" (3#l(a%!"1 69
&C7434>/ >@?34>/: "er a#ae" %e traaar !$ l!" %e3," e$ la !$"e&()$ %e &$a 3eta !3$8 La" #er"!$a" a#ae" %e (3#l(ar"e e$ la !$"e&()$ %e !et(6!" !3#art(%!" e-&(l(ra$ !3#arte$ #la$e" ($+!r3a()$ re&r"!"1 #r!3&e6e$ &$ l(3a %e a3("ta% !!#era()$1 &"a$ al(e$ta$ la" !#!rt&$(%a%e" %e !la!ra()$1 &"4/7/=4=?5 =? ?-/@: "er a#ae" %e rear la "($er;(a ;r&#al e$ la !$"e&()$ %e 3eta" !let(6a"8 La" #er"!$a" %!ta%a" %e e"ta !3#ete$(a al(e$ta$ &al(%a%e" ;r&#ale" !3! el re"#et! la %("#!$((l(%a% la !!#era()$1 %e"#(erta$ la #art((#a()$ el e$t&"(a"3!1 !$"!l(%a$ la (%e$t(%a% ;r&#al el !3#r!3("!1 &(%a$ al ;r&#! "& re#&ta()$1 !3#arte$ l!" 3*r(t!"8
TALLER: “TÉCNICAS CONCRETAS DE MANEJO DE LAS EMOCIONES” T>/>4 NZ 1: R?5@/34>/ @3F-=4 E" t(l #ara !$tr!lar la" rea(!$e" +("(!l);(a" a$te" %&ra$te %e"#&*" %e e$+re$tar"e a la" "(t&a(!$e" e3!(!$al3e$te ($te$"a"8 W I$"#(ra #r!+&$%a3e$te 3(e$tra" &e$ta" 3e$tal3e$te 5a"ta 4 W Ma$t*$ la re"#(ra()$ 3(e$tra" &e$ta" 3e$tal3e$te 5a"ta 4 W S&elta el a(re 3(e$tra" &e$ta" 3e$tal3e$te 5a"ta J W Re#(te el #r!e"! a$ter(!r T>/>4 NZ2: D??>/ =?7 @?54/? E"ta e"trate;(a "e e$tra e$ el !$tr!l %el #e$"a3(e$t!8 Se %ee$ "e;&(r l!" "(;&(e$te" #a"!": W C&a$%! te e3#(ee" a e$!$trar ($)3!%! $er6(!"! ! altera%! #r*"tale ate$()$ al t(#! %e #e$"a3(e$t!" -&e e"t," te$(e$%! e (%e$t(+(a t!%!" a-&ell!" !$ !$$!ta(!$e" $e;at(6a" <e$tra%!" e$ el +raa"! el !%(! 5a(a !tra" #er"!$a" la &l#a(l(.ar'a$ et8= W D( #ara t( 3("3! Ba"tab W S&"t(t&e e"!" #e$"a3(e$t!" #!r !tr!" 3," #!"(t(6!" El #r!le3a %e e"ta t*$(a e" -&e "e $ee"(ta (erta #r,t(a #ara (%e$t(+(ar l!" #e$"a3(e$t!" $e;at(6!" a"' !3! #ara %arle" la 6&elta !$6ert(rl!" e$ #!"(t(6!"8 T>/>4 NZ $: R?744>/ -5>-743 Pa"!" a "e;&(r: S(*$tate tra$-&(la3e$te e$ &$a #!"(()$ )3!%a8 C(erra l!" !!"8 Relaa le$ta3e$te t!%!" l!" 3"&l!" %e t& &er#! e3#e.a$%! !$ l!" %e%!" %e l!" #(e" relaa$%! l&e;! el re"t! %el &er#! 5a"ta lle;ar a l!" 3"&l!" %el &ell! la ae.a8 U$a 6e. -&e 5aa" relaa%! t!%!" l!" 3"&l!" %e t& &er#! (3a;'$ate e$ &$ l&;ar #a'+(! relaa$te8 C&al-&(era -&e "ea el l&;ar -&e el(a" (3a;'$ate t!tal3e$te relaa%! %e"#re!&#a%!8 Prat(a e"te eer((! ta$ a 3e$&%! !3! "ea #!"(le al 3e$!" &$a 6e. al %'a %&ra$te &$!" ?0 3($&t!" e$ a%a !a"()$8 T>/>4 NZ : E54 ?47 E"ta t*$(a e"t, #e$"a%a #ara "er e3#lea%a a$te" %e a+r!$tar "(t&a(!$e" e$ la" -&e $! $!" "e$t(3!" "e;&r!"8 C!$"("te "(3#le3e$te e$ (3a;($arte -&e e"t," e$ e"a "(t&a()$ <#!r ee3#l! #(%(*$%!le a al;&(e$ -&e "al;a !$t(;!= -&e l! e"t," 5a(e$%! (e$ a la 6e. -&e te "(e$te" t!tal3e$te relaa%! "e;&r!8 Dee" #rat(ar 3e$tal3e$te l! -&e 6a" a %e(r 5aer8 Re#(te e"t! 6ar(a" 6ee" 5a"ta -&e e3#(ee" a "e$t(rte 3," relaa%! "e;&r! %e t( 3("3!8 DECIMO SETIMA SEMANA 2$ AGOSTO 1:00 % 1,:$0 "ORAS MOTIVACI'N ; LIDERAGO. LIDERAGO 70
El l(%era.;! e" el !$&$t! %e 5a(l(%a%e" ;ere$(ale" ! %(ret(6a" -&e &$ ($%(6(%&! t(e$e #ara ($+l&(r e$ la +!r3a %e "er ! at&ar %e la" #er"!$a" ! e$ &$ ;r&#! %e traa! %eter3($a%! 5a(e$%! -&e e"te e-&(#! traae !$ e$t&"(a"3! 5a(a el l!;r! %e "&" 3eta" !et(6!"8 Ta3(*$ "e e$t(e$%e !3! la a#a(%a% %e t!3ar la ($((at(6a ;e"t(!$ar !$6!ar #r!3!6er ($e$t(6ar 3!t(6ar e6al&ar &$ #r!et! %e +!r3a e+(a. e+((e$te "ea *"te #er"!$al ;ere$(al ! ($"t(t&(!$al<%e$tr! %el #r!e"! a%3($("trat(6! %e la !r;a$(.a()$=8
UÉ ES UN LÍDER U$ l'%er e" a-&el -&e t(e$e la a#a(%a% %e ($+l&e$(ar te$er a&t!r(%a% "!re &$ ;r&#! -&e &e$ta !$ &$a "er(e %e a#a(%a%e" arater'"t(a" e"#e'+(a" -&e le #er3(te$ eerer la la!r %e l(%era.;! E/5? -4 3?974 F-=4?47 ? ?7 7/=?349 -? ?5 74 45? @434 -? - -? 7K=?3. L4 43K4 =? 75 4-3?5 74 34 74 3?974 =? 3 ? 745 3?74>/?5 @?3547?5 ?5 F>/7 5?>/774 - ?F?>/H4: QN @945 4 745 @?3545 ? - 7-943: @? ? ?7 7-943 =? 745 @?3545Q. E @>45 @474345 45K > 34?5 4 745 @?3545 45K ?7745 ? 3443. CARACTERÍSTICAS DEL LÍDER
T!3a %e("(!$e" E" ae"(le I$"#(ra !$+(a$.a I$terata !$ l!" %e3," M!t(6a l!" e3#lea%!" V("()$ aa lar;! #la.! Ma$ea (e$ la !3&$(a()$ Re!$!e el traa! (e$ 5e5! E" !r%(al a3ale !#t(3("ta
OBJETIVOS PRINCIPALES DE UN LÍDER
Lle6ar la re"#!$"a(l(%a% %e eerer el l(%era.;! e" &$a ;ra$ 3eta #&e"t! -&e el l'%er %ee "er la ($"#(ra()$ %e l!" !tr!" 3(e3r!" %el e-&(#!1 #!r ell! el l'%er %ee #!rtar"e "er !3! e"#era -&e "ea$ "&" !la!ra%!re"8 S(e$%! a"' t!%!" !$&$ta3e$te ala$.ar,$ el !3et(%! tra.a%!8 El l(%era.;! $! "!l! 6($&la al l'%er "&" "&alter$!" 3," alle;a%!" "($! a t!%!" -&(e$e" traae$ #ara el l'%er8 E" %eter3($a$te #ara &$ l'%er !te$er la ae#ta()$ %e "&" "&!r%($a%!" a &e %e e"t! %e#e$%er, el %e"arr!ll! %e la ;e"t()$ -&e e"te %e"arr!lle8 Per! el lle6ar el l(%era.;! %e &$ ;r&#! $! "e l(3(ta al #la$! la!ral1 a -&e e"t! #&e%e %ar"e e$ t!%! a"#et! %e $&e"tra 6(%a8 S( (e$ e" (ert! e" 3& !3$ ele;(r el re+ere$te %e la" !r;a$(.a(!$e" e"t! "e %ee a -&e el #la$tea3(e$t! %el &e$ l(%era.;! "e re+(ere a e"taleer &$a 3eta !$"e;&(rla ;ra(a" a &$ traa! e$ !$&$t!8 Vea3!" e$t!$e" !3! el l(%era.;! e"t, #re"e$te $! "!l! e$ el 3&$%! e3#re"ar(al "($! ta3(*$ e$ ,3(t!" !3! l!" %e#!rte" %!$%e e" 6(tal %(re(!$ar a &$ e-&(#! #ara ala$.ar la 6(t!r(a8 71
A"' 3("3! #!%e3!" e$!$trar l(%era.;! e$ el "et!r e%&a()$ %!$%e ;ra(a" al 3*t!%! %e e$"ea$.a %e a%a 3ae"tr! "e !$"(;&e ale(!$ar a l!" al&3$!" #ara -&e a! tra" a! te$;a$ 3," !$!(3(e$t!"8 E ($l&"! e$ la +a3(l(a el l(%era.;! "e e$&e$tra #re"e$te 3e%(a$te l!" #a%re" ! 5er3a$!" 3a!re" -&(*$e" "!$ t!3a%!" !3! ee3#l!8 Ser &$ l'%er (3#l(a lle6ar a &e"ta" &$a ;ra$ re"#!$"a(l(%a% #er! "($ %&%a e" &$a la!r -&e ;e$era ;ra$%e" "at("+a(!$e"8
TIPOS DE LIDERAGO Se;$ Ma9 eer 5a tre" t(#!" #&r!" %e l(%era.;!:
LK=?3 >43/5/> : e" el -&e t(e$e la a#a(%a% %e ;e$erar e$t&"(a"3!8 E" ele;(%! !3! l'%er #!r "& 3a$era %e %ar e$t&"(a"3! a "&" "e;&(%!re"8 T(e$%e$ a reer 3," e$ "' 3("3!" -&e e$ "&" e-&(#!" e"t! ;e$era #r!le3a" %e 3a$era -&e &$ #r!et! ! la !r;a$(.a()$ e$tera #!%r'a$ !la#"ar el %'a -&e el l'%er aa$%!$e "& e-&(#!8 LK=?3 34=/>/47 : e" a-&*l -&e 5ere%a el #!%er #!r !"t&3re ! #!r &$ ar;! (3#!rta$te ! -&e #erte$ee a &$ ;r&#! +a3(l(ar %e *l(te -&e 5a te$(%! el #!%er %e"%e 5ae ;e$era(!$e"8 Ee3#l!": &$re($a%!8 LK=?3 7?9K/: P!%r'a3!" #e$"ar e$ ]l'%er le;'t(3!] ]l'%er (le;'t(3!]8 El #r(3er! e" a-&ella #er"!$a -&e a%-&(ere el #!%er 3e%(a$te #r!e%(3(e$t!" a&t!r(.a%!" e$ la" $!r3a" le;ale" 3(e$tra" -&e el l'%er (le;'t(3! e" el -&e a%-&(ere "& a&t!r(%a% a tra6*" %el &"! %e la (le;al(%a%8 Al l'%er (le;'t(3! $( "(-&(era "e le #&e%e !$"(%erar l'%er #&e"t! -&e &$a %e la" arater'"t(a" %el l(%era.;! e" #re("a3e$te la a#a(%a% %e !$6!ar !$6e$er a"' -&e &$ ]l(%era.;! #!r 3e%(! %e la +&er.a] $! e" !tra !"a -&e are$(a %el 3("3!8 E" &$a !$tra%(()$ por si l! $(! -&e #&e%e %("t($;&(r a &$ l'der e" -&e te$;a seguidores: sin seguidores no hay l'der8
A=/>/47?? 43?5 ? >-?4 75 /@5 =? 7/=?349 5 ?9 74 3?74>/ ?3? ?7 7K=?3 5-5 5?9-/=3?5 5-47?35:
L/=?349 =/>4=3: +&er.a "&" #r!#(a" (%ea" e$ el ;r&#! e$ l&;ar %e #er3(t(rle a l!" %e3," ($te;ra$te" a 5aer"e re"#!$"ale" #er3(t(*$%!le" "er ($%e#e$%(e$te"8 E" ($+le9(le le ;&"ta !r%e$ar8 De"tr&e la reat(6(%a% %e l!" %e3,"8 L/=?349 4->3/>: el l'%er e" el $(! e$ el ;r&#! -&e t!3a la" %e("(!$e" aera %el traa! la !r;a$(.a()$ %el ;r&#! "($ te$er -&e &"t(+(arla" e$ $($;$ 3!3e$t!8 L!" r(ter(!" %e e6al&a()$ &t(l(.a%!" #!r el l'%er $! "!$ !$!(%!" #!r el re"t! %el ;r&#!8 La !3&$(a()$ e" &$(%(re(!$al: %el l'%er al "&!r%($a%!8 L/=?349 =?>3/>: el l'%er t!3a %e("(!$e" tra" #!te$(ar la %("&"()$ %el ;r&#! a;ra%e(e$%! la" !#($(!$e" %e "&" "e;&(%!re"8 L!" r(ter(!" %e e6al&a()$ la" $!r3a" "!$ e9#l'(ta" lara"8 C&a$%! 5a -&e re"!l6er &$ #r!le3a el l'%er !+ree 6ar(a" "!l&(!$e" e$tre la" &ale" el ;r&#! t(e$e -&e ele;(r8 L/=?349 4@/>: el l'%er a la 6e. -&e re+le9(!$a "!re la 6("()$ -&e 5a %e 3!6er al ;r&#! l(%era%! 5a(a "& !et(6! %e"ea%! "e e9#re"a a tra6*" %e "(3#le" !$!3at!#ea" 6erale" -&e +a6!ree$ $!tale3e$te el e$t&"(a"3! %el ;r&#!8 L/=?349 @4?347/54: $! t(e$e !$+(a$.a e$ "&" "e;&(%!re" !3$3e$te t!3a la 3a!r #arte %e la" %e("(!$e" e$tre;a$%! re!3#e$"a" a"t(;!" a la 6e.8 S& la!r 72
!$"("te e$ -&e "&" e3#lea%!" traae$ 3," 3e!r ($e$t(6,$%!l!" 3!t(6,$%!l!" e (l&"(!$,$%!l!" a #!"(le" #re3(!" "( l!;ra$ el !et(6!8
L/=?349 7/?347 (laisse( faire): el l'%er a%!#ta &$ #a#el #a"(6! aa$%!$a el #!%er e$ 3a$!" %el ;r&#!8 E$ $($;$ 3!3e$t! &.;a $( e6ala la" a#!rta(!$e" %e l!" %e3," 3(e3r!" %el ;r&#!8 L!" 3(e3r!" %el ;r&#! ;!.a$ %e t!tal l(erta% &e$ta$ !$ el a#!! %el l'%er ")l! "( "e l! "!l((ta$8
E5/75 =? L/=?349 1. L/=?349 E@3?543/47 El l(%era.;! e"#e'+(a3e$te e" &$ te3a -&e %el 6e$(3!" %e"arr!lla$%! 5ae a 6ar(!" art'&l!" #er! e$ e"te 5alare3!" l(%era.;! e3#re"ar(al8 E"te l(%era.;! t(e$e -&e 6er e"tre5a3e$te !$ la" !r;a$(.a(!$e" !la!ra%!re" l!" !et(6!" %e la e3#re"a8 El l(%era.;! e3#re"ar(al reae 3a!r3e$te "!re el %(ret(6! ! ;ere$te %e la !r;a$(.a()$ -&e "e %(r(a8 E"te l'%er %ee &"ar la ae#ta()$ %e l!" !la!ra%!re" l!;ra$%! -&e la" 6!l&$ta%e" %("t($ta" %e l!" e3#lea%!" "e !$"e$"e$ 5a"ta "er &$a 3("3a 6!l&$ta% -&e 6aa e$ #r! %el !et(6! 3ara%! #!r la e3#re"a8 El l(%era.;! e3#re"ar(al e" 6(tal #ara &$a !r#!ra()$ a -&e %e e"ta %e#e$%e el *9(t! %e la e3#re"a e$ $(6ele" %e #r!%&t(6(%a% re$ta(l(%a%8 A"' 3("3! el e-&(#! %ee e"tar "&+((e$te3e$te !3#e$etra%! #ara #!%er ae#tar la" %(re(!$e" "&;ere$(a" !$"e!" e$tre !tra" (%ea" -&e #(%a el l'%er "e;&(r8 S($ %&%a e" (3#!rta$te -&e el ;r&#! 5&3a$! -&e "e l(%era e$ &$a !r;a$(.a()$ te$;a la #!"((l(%a% %e (%e$t(+(ar la a#a(%a% %e 3a$%! !r;a$(.a()$ %(retr(. -&e el l'%er eer.a "!re ella"8
L -? -/7/43 ?5? Para "er?>?5/45 &$ l'%er @434 e3#re"ar(al e" 7/=?349: "&"ta$(al e$!$trar la +!r3a %e 3a$te$er a a%a !la!ra%!r !$te$t! !$ el traa! -&e %e"arr!lle e3(t(e$%! "&" !#($(!$e" e (%eale" #er! !$&;,$%!la" !$ el ($ter*" #r($(#al %e la e3#re"a8 De e"ta 3a$era "e ;ara$t(.a -&e el traa! -&e %e"arr!lla a%a e3#lea%! "e 5ae !$ la 3e!r #re%("#!"(()$ l! -&e "e %er(6a e$ &$a ;ra$ al(%a% %e #r!%&t(6(%a%8 Para l!;rar t!%! e"t! -&(*$ eere el l(%era.;! e3#re"ar(al %ee "er a#a. %e "er &$ re+ere$te #ara t!%! -&(*$ traae e$ la !r;a$(.a()$8 S& %e%(a()$ ee3#l! "er,$ e$t!$e" &$a +&e$te %e ($"#(ra()$ #ara l!" %e3," e3#lea%!"8 &(*$ e" l'%er ta3(*$ %ee "er &$ e"trate;a8 Al;&(e$ -&e $! "!l! "ea e3#re$%e%!r 3!t(6a%!r +a(l(ta%!r "($! -&e ta3(*$ te$;a e$ &e$ta t!%!" l!" !et(6!" #la"3a%!" #!r la !r;a$(.a()$ e$ #aralel!8 La a#a(%a% %e 3a$%! a-&' e" r&(al el t!3ar %e("(!$e" el "aer !$%&(r ;r&#!" "er e3#,t(! te$er +a(l(%a% %e #alara "!$ ta$ "!l! al;&$a" %e la" arater'"t(a" -&e t!%! l'%er e3#re"ar(al $ee"(ta te$er8 2. L/=?349 3454>>/47 El al l(%era.;! e3#re"ar(al a!a%! La le %ell(%era.;! l(%era.;!tra$"a(!$al tra$"a(!$al"ee"re+(ere 3& "e$(lla el !$e#t! #r(3a e$ -&ealel($tera3(!8 traaa%!r real(.a "&" "er6((!" !te$(e$%! &$ "alar(! #!r ell! !$&$ta3e$te a !tr!" e$e+((!"1 3(e$tra" -&e el l'%er le re!$!e al e3#lea%! "&" "er6((!" d#re3(,$%!l! !$ el "alar(! e$e+((!" %e le8 El l'%er tra$"a(!$al e$t(e$%e -&e #ara !$"e;&(r l!" !et(6!" e3#re"ar(ale" e" $ee"ar(! re!$!er el traa! %e l!" !la!ra%!re" r($%,$%!le" ($tere"e" re!3#e$"a"8 $. L/=?349 T345F34>/47 73
El l(%era.;! tra$"+!r3a(!$al e" 3& &t(l(.a%! %e$tr! %el a3#! e3#re"ar(al e$ e"te art'&l! te !$tare3!" t!%! aera %el l(%era.;! tra$"+!r3a(!$al8 Per! #ara e3#e.ar !rreta3e$te $!" re3!$tare3!" a l!" ($((!" %el !$e#t! !3! tal8 El l(%era.;! tra$"+!r3a(!$al e" &$ !$e#t! -&e +&e ($tr!%&(%! #!r &$a a&t!r(%a% e$ e"t&%(!" %e l(%era.;! a3e" MaGre;!r B&r$" -&(*$ %e'a -&e el l(%era.;! tra$"+!r3a(!$al "e lle6a a a! &a$%! l!" l'%ere" "e;&(%!re" 5ae$ e$tre "' #ara a6a$.ar a &$ $(6el 3," alt! %e la 3!ral la 3!t(6a()$8 E" a"' !3! MaGre;!r %e"arr!lla &$a te!r'a %!$%e el l'%er &e;a $! "!l! &$ r!l %e #!%er "($! %e ee3#l! %e 3!ral 3!t(6a()$ traaa$%! %e la 3a$! !$ l!" !la!ra%!re"8 E"ta te!r'ate!r'a "e a"a el a3(! e" a#a. %e al#r!etar el Ba"" ee3#l! E"ta t(e3#!e$%e"#&*" "e 6e -&e e$r(-&e(%a ;ra(a" Ber$ar% M8 -&(e$#r!#(!8 e" !tr! e9#ert! e$ l(%era.;!8 B&r$" %e"arr!lla el !$e#t! #r(3er! %e MaGre;!r aa%(e$%! (%ea" l!;ra$%! !$retar l! -&e 5! "e !$!e !3! Ba"" Te!r'a %el L(%era.;! Tra$"+!r3a(!$al8 E$t!$e" - ?5 ?7 7/=?349 345F34>/47 E" el #r!e"! e$ el -&e &$ l'%er &"a alar %e 3a$era #r!+&$%a e$ "&" !la!ra%!re" #ara -&e %e e"ta +!r3a traae$ !$&$ta3e$te 3e%(a$te &$ $(6el 3," alt! %e la 3!ral la 3!t(6a()$ l!;ra$%! l!" !et(6!" %e la e3#re"a8 E"te a3(! e" 3&5! 3," #r!+&$%! %e l! -&e #aree a -&e $! "!l! ($6!l&ra a"#et!" $et!" %e la !r;a$(.a()$ -&e "e %(r(;e "($! %e a%a ($%(6(%&! -&e la!ra #ara e"ta8 E" &$a rela()$ 3&5! 3," era$a !$ el traaa%!r la #r!9(3(%a% e" l! -&e #r!%&e -&e el %e"arr!ll! %e la e3#re"a "e #r!%&.a !$ *9(t!8 E"te %e l(%era.;! !$"(%era -&e e" +&$%a3e$tal l!;rar e"t!" la.!" l!" e3#lea%!" %e lat(#! e3#re"a a -&e e"t! ;ara$t(.a la tra$"3("()$ a"ert(6a %e l!"!$!et(6!" %e la !r;a$(.a()$8 El l(%era.;! e3#re"ar(al ta3(*$ #&e%e e-&(#arar"e !$ el l(%era.;! ar("3,t(! #!r "& +!r3a %e %e"arr!llar"e !$ l!" "e;&(%!re"8 Al;&$a" arater'"t(a" -&e #!%r'a" e$!$trar "($ %&%a e$ -&(e$e" #rat(a$ el l(%era.;! tra$"+!r3a(!$al "er'a$ )aloración del colaborador el traaa%!r e" 3&5! 3," -&e &$a 5erra3(e$ta #ara ;a$ar %($er!1 a$te" -&e e"! e" &$a #er"!$a 3eree &$ (e$e"tar8 e importa lo que piensas l! -&e el !la!ra%!r #(e$"e & !#($e e" %e 28 tra"e$%e$(a8 7elicitaciones 3!t(6a()$ e ($"#(ra()$ e$ la" +&$(!$e" %e"e3#ea%a" #!r el >8 !la!ra%!r e$ la !r;a$(.a()$8 Lo *icimos 'untos !t!r;arle re!$!(3(e$t! #!r el *9(t! %e la e3#re"a8 48 1onf"o en mi equipo te$er la "&+((e$te !$+(a$.a e$ el e-&(#! 5&3a$! -&e "e 8 3a$ea8 @8 iras a futuro la #r!e()$ e$ !et(6!" e" +&$%a3e$tal8 Se e"#era &$ re(3(e$t! a lar;! #la.! 3," -&e !et(6!" ($3e%(at!" a !rt! #la.!8 .postemos por todo a#a(%a% %e arr(e";ar"e #!r l! -&e "e !$"(%era &e$a"8 78 U$ l'%er tra$"+!r3a%!r l!;ra -&e "&" traaa%!re" "e "(e$ta$ a ;&"t! e$ "& !r;a$(.a()$ 6($&l,$%!l!" !$ el #r!et! #ara -&e l! "(e$ta$ !3! "&!8 C!$"(%era$ -&e el traaa%!r e" (3#!rta$te #ara "& e3#re"a #!r e"! le !t!r;a$ la !$+(a$.a "&+((e$te r($%,$%!le" "& ee3#l! #ara +!r3ar &$a &e$a !r;a$(.a()$ a $(6el 5&3a$! e3#re"ar(al8 ?8
. L/=?349 5/-4>/47 74
El l(%era.;! "(t&a(!$al e" !tr! e"t(l! %e l(%era.;! -&e $! "!l! a#l(a al ,3(t! e3#re"ar(al a"' ta3(*$ a#l(a a a%a a"#et! %e $&e"tra" 6(%a"8 E$ el "(;&(e$te art'&l! tratare3!" aera %el l(%era.;! "(t&a(!$al t!%a" "&" ar("ta"8 Per! #r(3er! e$te$%a3!" l!" !r';e$e" %el l(%era.;! "(t&a(!$al8 Pa&l Her"e &$ e9#ert! e$ #"(!l!;'a e$ Bla$5ar% &$a a&t!r(%a% e$ re&r"!" 5&3a$!" lle6ar!$ a a! el %e"arr!ll! e ($6e"t(;a()$ %el #r!et! -&e %(! 6(%a al at&al 3!%el! %e l(%era.;! "(t&a(!$al8 E$ e"te 3!%el! Her"e Bla$5ar% #la$tea$ &$ l(%era.;! %("t($t! a l!" %e3," a"a%! e$ la 6er"at(l(%a% %el a3(! %e "(t&a()$ a -&e "e #&e%e !#tar #!r ele;(r &$ e"t(l! %e l(%era.;! a#r!#(a%! a a%a (r&$"ta$(a1 e"t! a&%ar'a a -&e "e l!;re$ !$ *9(t! la" tarea" e$!3e$%a%a"8 Pe"e a -&e e" &$a 3!%al(%a% a"ta$te +at(le (e$ 6("ta #!r !r;a$(.a(!$e" "& *9(t! %e#e$%e %e la 3a%&re. -&e #re"e$te$ l!" !la!ra%!re" %e la !r#!ra()$8 E"t!" %!" e9#ert!" "e re+(ere$ a 3a%&re. !3! %e"e! %e l!;r! 5a(l(%a% e9#er(e$(a %("#!"(()$ alt! ;ra%! %e re"#!$"a(l(%a%8 Per! e$t!$e" - ?5 ?7 7/=?349 5/-4>/47 E" &$ 3!%el! %e l(%era.;! -&e "e #&e%e a"&3(r %e a&er%! a la "(t&a()$ e$ la -&e "e e$&e$tre &$ l'%er8 El *9(t! %e e"te e"t(l! %e#e$%e %el $(6el %e %e"arr!ll! %e l!" e3#lea%!" a"' !3! %e la a#a(%a% %e l(%era.;! %e -&(*$ e"t, a ar;! %el ;r&#! 5&3a$!8 Se #&e%e$ a"&3(r %("t($t!" t(#!" %e e"t(l!" %e l(%era.;! %e a&er%! a la (r&$"ta$(a e"t! e" a"ta$te &e$! #&e" #er3(te %e"taar l! 3e!r %e a%a e"t(l! #ara %("t($ta" #!"((!$e"8 El ele;(r &al%e"arr!llar1 e"t(l! %e l(%era.;! e" el a%e&a%! #ara a%a 3!3e$t! "er, &$a 6(rt&% -&e"aer el l'%er "ar, e"te l(%era.;! %ee a%e&ar"e a la" $ee"(%a%e" %el ;r&#! #ara -&e %e e"ta 3a$era "ea e+(a.8 El l(%era.;! "(t&a(!$al "e l!;ra &a$%! "e e"talee &$ e-&(l(r(! e$tre l!" !3#!rta3(e$t!" %("t($t!" -&e a%!#te$ &$ l'%er la !3#et(t(6(%a% %e "& e-&(#!8 Se;$ Her"e Bla$5ar% la" arater'"t(a" %el l(%era.;! "(t&a(!$al "e a"ar'a$ e$ %!" t(#!" %e !3#!rta3(e$t! ?8
1omportamiento directi%o8 Va %(re(!$a%! al %e"arr!ll! %e la tarea !3! tal %e a&er%! a la" +&$(!$e" -&e el l'%er %el(3(te8 Se %(e !3! real(.ar la tarea &a$%! 5aerla !$tr!la a%a re"<a%!8
1omportamiento de apo#o8 Va %(re(!$a%! al %e"arr!ll! %el ;r&#! !3! &$ t!%!8 A-&' e" %!$%e el l'%er %el e-&(#! l!;ra +!3e$tar la #art((#a()$ !5e"()$ %el ;r&#!1 #&e" e"t! ;ara$t(.ar, la 3e!ra %e la !r;a$(.a()$ a%e3," %e 3!t(6ar a l!" 3(e3r!" %e la e3#re"a8 El l(%era.;! "(t&a(!$al $! "!l! "e a#l(a al ,3(t! e3#re"ar(al "($! e$ &al-&(er a"#et! %e $&e"tra" 6(%a" %e"%e el ,3(t! +a3(l(ar #er"!$al ! a3(al
28
MOTIVACION La 3!t(6a()$ #&e%e %e+($(r"e !3! _el "eala3(e$t! ! *$+a"(" -&e "e %e"&re e$ &$a #er"!$a 5a(a &$ %eter3($a%! 3e%(! %e "at("+aer &$a $ee"(%a% rea$%! ! a&3e$ta$%! !$ ell! el (3#&l"! $ee"ar(! #ara -&e #!$;a e$ !ra e"e 3e%(! ! e"a a()$ ! (e$ #ara 75
-&e %ee %e 5aerl!`8 Otr!" a&t!re" %e+($e$ la 3!t(6a()$ !3! _la ra'. %($,3(a %el !3#!rta3(e$t!`1 e" %e(r _l!" +at!re" ! %eter3($a$te" ($ter$!" -&e ($(ta$ a &$a a()$`8 La 3!t(6a()$ e" &$ e"ta%! ($ter$! -&e at(6a %(r(;e 3a$t(e$e la !$%&ta8 EL CICLO MOTIVACIONAL 4)"?545/5. E" %e(r e$ (ert! 3!3e$t! el !r;a$("3! 5&3a$! #er3a$ee e$ e"ta%! %e e-&(l(r(!8 ) E5K-7. E" &a$%! a#aree &$ e"t'3&l! ;e$era &$a $ee"(%a%8 >) N?>?5/=4=. E"ta $ee"(%a% <($"at("+e5a a$= #r!6!a &$ e"ta%! %e te$"()$8 =)E54= =? ?5/8 La te$"()$ #r!%&e &$ (3#&l"! -&e %a l&;ar a &$ !3#!rta3(e$t! ! a()$8 ?)C@34/?8 El !3#!rta3(e$t! al at(6ar"e "e %(r(;e a "at("+aer %(5a $ee"(%a% a ala$.ar el !et(6! "at("+at!r(a3e$te F) S4/5F4>>/. S( "e "at("+ae la $ee"(%a% el !r;a$("3! ret!r$a a "& e"ta%! %e e-&(l(r(! 5a"ta -&e !tr! e"t(3&l! "e #re"e$te8 T!%a "at("+a()$ e" ,"(a3e$te &$a l(era()$ %e te$"()$ -&e #er3(te el ret!r$! al e-&(l(r(! 5!3e!"t,t(! a$ter(!r8
Satisfacció n
Equilibrio interno Estímulo, interno o externo
Para obtene r el resulta
Conducta
Necesidad de Obtener algo
do
Tensión
PRIMERAS TEORÍAS DE LA MOTIVACI'N & Ma"l! "& erar-&'a %e la" $ee"(%a%e" & Te!r'a Q Te!r'a & M!t(6a()$H(;(e$e ?.& TEORIA DE MASLOW Ara5a3 Ma"l! #r!#&"! -&e la" !$%&ta" ta$t! ($%(6(%&ale" !3! !r;a$(.a(!$ale" e"t,$ !r(e$ta%a" a la "at("+a()$ %e $ee"(%a%e" -&e e"ta" $ee"(%a%e" "e e"tr&t&ra$ er,r-&(a3e$te e$ %("t($ta" #r(!r(%a%e" %e "at("+a()$8 erar-&(.) %(5a" $ee"(%a%e" e$ e"te !r%e$: ?8 La #r(3era a&"a ! 3!t(6! #!r la" -&e &$ 5!3re ata "!$ la" e9(;e$(a" +("(!l);(a" e" %e(r rela(!$a%a" !$ la !$"er6a()$ %e la 6(%a !3! !3er %!r3(r "e9! et8 28 A+(r3a -&e &$a 6e. -&e el 5!3re 5a "at("+e5! %(5a" $ee"(%a%e" t(e$e $ee"(%a% %e "e;&r(%a% #ara &r(r !$t($;e$(a" +&t&ra" %e l!" -&e %e#e$%e$ %e *l8 >8 El 5!3re re-&(ere %e ae#ta()$ "!(al8 La $ee"(%a% %e ($te;rar &$a +a3(l(a %e ($te;rar &$ ;r&#! %e a3(;!" ! %e traa!8 76
48 El "er 5&3a$! re-&(ere %e a3!r #r!#(! te$er &$a &e$a (3a;e$ %e "' e" %e(r ae#tar"e a "' 3("3!8 É9(t! #re"t(;(!8 8 P!r lt(3 ! el 5!3re re-&(ere tra"e$%er e$ "& 6(%a e" %e(r t(e$e $ee"(%a% %e a&t!rreal(.a()$8
2.& TEORÍA * TEORÍA ; MGre;!r %(! -&e 5a'a %!" +!r3a" %e 6er a l!" "ere" 5&3a$!": Te!r'a Q: B,"(a3e$te %e +!r3a $e;at(6a Te!r'a : E"e$(al3e$te #!"(t(6! T?3K4 *: M=?7 T34=/>/47 S&#&e"t!" "!re l!" e3#lea%!": – – – –
El traa! e" %e"a;ra%ale $at&rale.a8 C!3! $! le" ;&"ta 5a -&e#!r +!r.arl!8 L!" e3#lea%!" re5&e$ la" re"#!$"a(l(%a%e" La "e;&r(%a% e" l! 3a" (3#!rta$te8
P!l't(a" %e %(re()$ re!3e$%a%a": – S&#er6("ar !$tr!lar8 – D(6(%(r el traa! e$ tarea" "(3#le" re#et(t(6a" +,(le" %e a#re$%er8 – De"r((r el traa! !$ #r!e%(3(e$t!" %etalla%!" #!r e"r(t!8 – Ser ]+(r3e] #er! &"t! #a;ar (e$8 Re"<a%!" e"#era%!": – #r!%&()$ e"t,$%ar8 T?3K4 M=?7 D? L45 R?74>/?5 "-445 S&#&e"t!": – – – –
El traa! e" al;! $at&ral el &e;! !"eela&t!!$tr!la$ %e#!rte8 E"t,$ !3#r!3et(%!" !$!3! l!" !et(6!" A#re$%e$ a ae#tar &"a$ la" re"#!$"a(l(%a%e"8 T!%a la ;e$te e" reat(6a
P!l't(a" %e %(re()$ re!3e$%a%a": – Ma$te$er ($+!r3a%!" a l!" e3#lea%!"8 – E"&5ar "&" !e(!$e" "&;ere$(a" ! #la$e"8 – Per3(t(r a&t!;e"t()$ e$ a"&$t!" r&t($ar(!"8 Re"<a%!" e"#era%!": 77
– –
Me!ra %e la 3!ral %el %e"e! %e !!#erar8 Re%&()$ %e re"("te$(a a a3(!"8
$.& MOTIVACI'N&"IGIENE Pr!#&e"ta #!r Fre%er(Z Her.er;8 A$al(.a l! -&e -&(ere la ;e$te %e "& traa!8 L!" +at!re" ($tr'$"e!" "e rela(!$a$ !$ la "at("+a()$ e$ el traa! 3(e$tra" l!" e9tr'$"e!" "e a"!(a$ a la ($"at("+a()$8 #4>3?5 /9//>5 Rela(!$a%!" !$ la" $ee"(%a%e" ,"(a"
S& #re"e$(a $! #r!%&e 3!t(6a()$ #er! "( "at("+a()$ 3(e$tra" -&e "& a&"e$(a #r!%&e ($"at("+a()$ %e"3!t(6a()$8
P!r ee3#l!: C!$%((!$e" %e traa! !3!%(%a% P!l't(a" %e la e3#re"a %e la a%3($("tra()$ Rela(!$e" !$ el "&#er6("!r C!3#ete$(a t*$(a %el "&#er6("!r Salar(!" E"ta(l(%a% e$ el ar;! Rela(!$e" !$ l!" !le;a"
#4>3?5 /H4>/47?5 Se rela(!$a$ !$ la" $ee"(%a%e" 3," ele6a%a" Fat!re" -&e #&e%e$ ;e$erar 3!t(6a()$ e$t&"(a"3! e$ la" #er"!$a" P!r ee3#l!:
Dele;a()$ %e la re"#!$"a(l(%a% L(erta% %e %e(%(r )3! real(.ar &$ traa! A"e$"!" Ut(l(.a()$ #le$a %e la" 5a(l(%a%e" #er"!$ale" S(3#l(+(a()$ %el ar;! <#!r -&(e$ l! %e"e3#ea= A3#l(a()$ ! e$r(-&e(3(e$t! %el ar;!
E"t!" +at!re" "!$ relat(6!" a a%a ($%(6(%&! a "& $(6el %e %e"arr!ll!8 P!r l! ta$t! t!%a e"trate;(a 3!t(6a(!$al %ee "er %("ea%a te$(e$%! e$ &e$ta la" arater'"t(a" #art(&lare" %e a%a ($%(6(%&!
LA MOTIVACI'N EN EL TRABAJO M!t(6a()$ %e traa! e" &$ !$&$t! %e +&er.a" e$er;*t(a" -&e "e !r(;($a$ ta$t! %e$tr! !3! 3," all, %e "er &$ ($%(6(%&! #ara ($((ar &$ !3#!rta3(e$t! rela(!$a%! !$ el traa! #ara %eter3($ar "& +!r3a %(re()$ ($te$"(%a% re$%(3(e$t!8 M(e$tra" -&e la 3!t(6a()$ a 3e$&%! #&e%e &t(l(.ar"e !3! &$a 5erra3(e$ta #ara a&%ar a #re%e(r el !3#!rta3(e$t! 6ar'a !$"(%erale3e$te e$tre l!" ($%(6(%&!" a 3e$&%! %ee !3($ar"e !$ la a#a(%a% l!" +at!re" a3(e$tale" #ara ($+l&(r real3e$te e$ re$%(3(e$t! !3#!rta3(e$t!8 De(%! a la +&$()$ %e 3!t(6a()$ e$ -&e ($+l&e$ e$ el re$%(3(e$t! !3#!rta3(e$t! la!ral e" la6e #ara la" !r;a$(.a(!$e" a !3#re$%er e"tr&t&rar el a3(e$te %e traa! #ara +!3e$tar !3#!rta3(e$t!" #r!%&t(6!" %e"ale$tar a a-&ell!" -&e "!$ (3#r!%&t(6!"8 78
La 3!t(6a()$ e$ l!" !la!ra%!re" %e &$a !3#a'a e" %e 6(tal (3#!rta$(a %e(%! a -&e ell!" %ar,$ t!%! %e "' e$ #r! %e &$ !et(6! #er"!$al & !r;a$(.a(!$al8 La 3!t(6a()$ la!ral "e %a 3e%(a$te la rela()$ %e re!3#e$"a" re$%(3(e$t!1 a -&e e"te t(#! %e ($e$t(6!" le" %a 3*r(t! ! re!$!(3(e$t! a la!re" a"(;$a%a"8 U$ #er"!$al alta3e$te 3!t(6a%! le a#!rta (%ea" reat(6a" e ($$!6a%!ra" a la !3#a'a -&e -&(.," #!%r,$ ;e$erarle *9(t! al;r&#! %e traa! e$ la !r;a$(.a()$8 DESMOTIVACION La %e"3!t(6a()$ e" &$ e"ta%! ($ter(!r l(3(ta%!r !3#le! arater(.a%! #!r la #re"e$(a %e #e$"a3(e$t!" l(3(ta$te" "e$"a()$ %e %e",$(3! -&e "e !r(;($a !3! !$"e&e$(a %e la ;e$eral(.a()$ %e e9#er(e$(a" $e;at(6a" #r!#(a" ! ae$a" &$a a&t!#ere#()$ %e ($a#a(%a% #ara ;e$erar l!" re"<a%!" %e"ea%!"8 La %e"3!t(6a()$ #&e%e re"<ar lara3e$te $!(6a "( "e !$6(erte e$ &$a te$%e$(a re&rre$te ! e"tale #&e" t(e$%e a a+etar la "al&% a l(3(tar la a#a(%a% %e 6($&la()$ a %e"+a6!reer la #r!%&t(6(%a% #!r &a$t! a+eta la !$+(a$.a e$ &$! 3("3! el +l&! %e la reat(6(%a% la a#a(%a% %e t!3ar r(e";!" la +&er.a %e6!l&$ta% A&$-&e la %e"3!t(6a()$ #&e%e 6er"e !3! &$a !$"e&e$(a $!r3al e$ la" #er"!$a" &a$%! "e 6e$ l!-&ea%!" ! l(3(ta%!" "&" a$5el!" #!r %(6er"a" a&"a" t(e$e !$"e&e$(a" -&e %ee$ #re6e$(r"e8 EL ROL MOTIVADOR DEL LIDER M/H43 47 @?3547 ?5: W W W W W W
A&%arl!" a (%e$t(+(ar !et(6!" #er"!$ale" C!$%&(rl!" a e"taleer la !rrela()$ e$tre "& " !et(6!" #er"!$ale" l!" %e la e3#re"a8 El(3($ar la" arrera" -&e (3#(%e$ al #er"!$al ala$.ar "&" !et(6!" <"& a&t!%e"arr!ll!= Pr!6eer l!" a#!!" l!;'"t(!" $ee"ar(!" E6al&ar !3#e$"ar e-&(tat(6a3e$te "&" re"<a%!" Re!$!er !3&$(ar l!" re"<a%!" e9(t!"!"8
$ 3?9745 5/>45 =?7 =?5?@?[:
El &e$ %e"e3#e! -&e e" re+!r.a%! !$ !$"e&e$(a" #!"(t(6a" t(e$%e a !$t($&ar ! 3e!rar El %e"e3#e! -&e e" %e"3!t(6a%! !$ !$"e&e$(a" $e;at(6a" t(e$%e a %ereer El &e$ %e"e3#e! -&e #a"a %e"a#er((%! t(e$%e a %ereer !$ el t(e3#!
L45 5?/5 4>>/?5 =? >=->>/: ?8 Ut(l(.ar &$ re+!r.a3(e$t! #!"(t(6! [&* e" re+!r.a3(e$t! #!"(t(6!\ & &
A-&ella a()$ %el !$%&t!r -&e "e real(.a ($3e%(ata3e$te %e"#&*" %e &$ %e"e3#e! e"#e(+(! A-&ella a()$ %el !$%&t!r -&e e" #er((%a #!r la #er"!$a !3! a;ra%ale "($era 79
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Re!3#e$"a" ta$;(le" e ($ta$;(le"
La (3#!rta$(a %el re+!r.a3(e$t! #!"(t(6! e$ la rea()$ %e &$ &e$ a3(e$te %e traa! & &
La" #er"!$a" l! $ee"(ta$ Ge$era &$ l(3a #r!#((! #ara la ae#ta()$ %e re"#!$"a(l(%a%e"
28 Pre;&$tar -&* %&%a" #r!le3a" #re!&#a(!$e" t(e$e el #er"!$al #re;&$te !3! &"te% #&e%e a&%ar a re"!l6erl!"8
Lle;&e a "er ae"(le Pr!ete &$a (3a;e$ %e era$'a E6(te &$a at(t&% %e+e$"(6a Re"te (3#!rta$(a a la" -&ea" !$*$tre"e e$ el #r!e"! %e 3e!ra3(e$t! N! &t(l(e la" !#($(!$e" %e la ;e$te e$ !$tra %e ell!"8 A&%e al ($%(6(%&! t'3(%! a "&#erar "& ($tr!6er"()$ Re+&ere la e9#re"()$ %e #re;&$ta" #r!le3a" #re!&#a(!$e" De"arr!lle la 5a(l(%a% #ara !3&$(ar e"&5ar 3," e+(a.3e$te8
>8 S!l((tar !#($(!$e" a$te" %e t!3ar %e("(!$e"
Re!$!.a -&e !#($(!$e" #er"!$ale" !$%&(r,$ a 3e!re" %e("(!$e" Re!$!.a -&e el "!l((tar !#($(!$e" $! "(;$(+(a re$&$(ar a "& a&t!r(%a% N! "e "(e$ta a3e$a.a%! #!r ar;&3e$t!" -&e $! #&e%e re+&tar Para !te$er !#($(!$e" "e re-&er(r, t(e3#!
Ut(l(e re&$(!$e" +!r3ale" t*$(a" %e t!r3e$ta %e (%ea" #ara e"t(3&lar !#($(!$e" E6(te &$a at(t&% 3e$tal $e;at(6a %e+e$"(6a Re+&ere la" !#($(!$e" &a$%! "ea$ e9#re"a%a" Re"#!$%a a "&;ere$(a" (3#r,t(a" %e +!r3a tal -&e $! "e %e"a$(3e$ +&t&ra" !#($(!$e"
48 Pr!#!r(!$ar ($+!r3a()$ retr! ($+!r3a()$ %e 3a$era !#!rt&$a
R!3#a "&" #r!#(a" arrera" #er"!$ale" #ara %ar ($+!r3a()$ !#!rt&$a Ut(l(e &$ e$+!-&e "("t*3(! #ara !3#letar el (l! %e retr!($+!r3a()$ N! "e "(e$ta a3e$a.a%! #!r #re;&$ta" -&e $! #&e%a re"#!$%er e$ e"e 3!3e$t! Pr!#!r(!$e" &$a e9#l(a()$ #re("a !3#leta "($era %e "& #!"(()$ !$ rela()$ a #re;&$ta" "&;ere$(a" De re+!r.a3(e$t! a a-&ella" #er"!$a" -&e 5ae$ #re;&$ta" 3a$(+(e"ta$ #re!&#a(!$e" De"e t(e3#! #ara ($+!r3ar al #er"!$al l! 3," #r!$t! #!"(le aera %e l!" a3(!" %e #!l't(a ! #r!e%(3(e$t!"8
8 N! %(r(;(r e$ e9e"! ! #rear(a3e$te NO: Trate %e e"#e&lar e$ &a$t! a la %e("()$ %e l!" !tr!" I$6e$te e9&"a" #ara aa$%!$ar "& re"#!$"a(l(%a% %e "&#er6("()$ ! l(%era.;!
80
D(r(a e$ +!r3a tal -&e la ;e$te "e "(e$ta ($"e;&ra #ara a"&3(r re"#!$"a(l(%a%e"
SI: De+($a lara3e$te la" re"#!$"a(l(%a%e" %el #&e"t! Per3(ta -&e la ;e$te t!3e %e("(!$e" -&e "!$ %e "& re"#!$"a(l(%a% E"t(3&le a la" #er"!$a" -&e e"t,$ %("#&e"ta" a a&3e$tar el ala$e la !3#le(%a% %e "& traa! E"te %("#!$(le ae"(le #ara !+reer !$"e! "($ ($ter+er(r #ara -&e el traa! "e 5a;a Re!$!.a el #!%er %e %ele;ar !3! &$a 5erra3(e$ta ;ere$(al
@8 Tratar a la ;e$te !$ re"#et!
P(%a $! !r%e$e Ha;a &$ e"+&er.! !$"(e$te #ara "al&%ar S!$r'a a&$ &a$%! %&ela De"e t(e3#! #ara !$6er"ar !$ la ;e$te Pre;&$te !3! "e "(e$te la ;e$te aera %e %e("(!$e" %e #!l't(a #r!e%(3(e$t!" Ae#te la !$%(()$ 5&3a$a %e la ;e$te
Taller: Let&ra El L'%er P!l('a
DECIMO OCTAVA SEMANA $0 AGOSTO EVALUACI'N #INAL UNIACA
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