Service Now Admin Certifcation Questions 1. Contextual Contextual Security Security-Questio -Question n on hierarchy hierarchy Contextual security uses ACL, while simple security uses dictionary entries. Contextual security rants roles usin !related list " roles#, simple security uses !roles feld# $ierarchical security manaer " can provide security to any level o% o&'ects in the hierarchy (. )hat does *rder uide uide re%er re%er to in Service Catalo+ Catalo+ Ans undled e/uest 0. )here S S maps are are stored+ stored+ *n which ta&le+ ta&le+ Cmd&2rel2ci Cmd&2rel2ci 3. )hich feld should &e &e there in ta&le that identifes that that it should &e captured in 4pdate Sets+ Ans update2synch attri&ute 5. )here )here is wor67ow wor67ow versions versions captured+ captured+ Ans w%2wor67ow2version 8. 9% wor67ow is not pu&lished, only chec6ed out will it &e captured captured in update sets+ AnsNo, only pu&lished wor67ows are captured in update sets. :. )hat does wor67ow wor67ow timelines timelines repre represent+ sent+ Ans Shows timestamps in raphical %orm %or activities o% wor67ow. wor67ow. ;. )hen usiness rules can &e used in . 9% prefx o% 9ncident 9ncident needs to to &e chaned,which chaned,which ta&le should 9 re%er+ Ans Num&er aintainence ta&le. 1?. @lo&al @lo&al Searc Search h optio option n can &e %oun %ound d in whic which h part part o% 49+ Ans *n anner 11. 9n which which part part o% 49 will will you you fnd help helpli lin6 n6 to wi6iB wi6iB optio option+ n+ *n &anne &anner, r, + icon 1(. 1(. )hat )hat is secu securi rity ty2a 2adm dmin in ro role le+ + Ans 9t comes a%ter ena&lin $i security pluin.levated privileesB privileesB 10. 9% a user is not iven iven flter2 flter2lo&al lo&al or flter2admi flter2admin n role, role, what will &e the impact+ $e can save the custom flter %or himsel% only, neither %or his roup nor lo&ally. lo&ally. 13. 13. Scen Scenar ario io whe when n a 9nte 9nterc rcep epto torr can can &e use used+ d+ httpDDwi6i.servicenow.comDindex.php+ titleELeacy24sin2an29nterceptor2t titleELeacy 24sin2an29nterceptor2to2@ather2Fata2%or2a2 o2@ather2Fata2%or2a2New2eco New2ecord rd
15. )hat )hat chan chanes es ar are e not not capt captur ured ed in upda update te sets+ sets+ Ans New userDroup records. 18. 18. )her )here e will will you you fnd fnd opt optio ion n to edi editt a list list+ +
Ans List control 1:. Name the SLA scheduled 'o&s. Ans SLA &reached. 1;. ACL which rule will wins to restrict access to short description feld o% incident+ Ans 9ncident.Short Fescription 1>. oo6 mar6 %eature can &e %ound in which 49 version+ Ans 49 11 (?. $ow many ma'or releases does Service Now have in a year+ Ans 1 (1. Cmd&2ci2server inherits which class+ Ans cmd&2ci2computer ((. )hat are the 49 components o% a homepae+ anner, Content pane and Application Naviator. (0. )hat should &e ena&led to ma6e a < article accessi&le to everyone+ Ans 9t should &e made pu&lic (3. $ow will you defne a Service catalo wor67ow+ Ans Fefne )or67ow properties, Fefne )or67ow activities, Gu&lish it. (5. )hat is a SS* interation+ Ans Sinle sin on %or multiple applications. (8. $ome pae and 9mpersonate 9con+ house shaped icon and . Feleate 4ser-e/uest on &ehal%. 0?. Gause condition in SLA. 01. @49 content 0(. 9n which sections <s are placed+ 00. New release and preview release 03. )hat all actions can &e per%ormed with in&ound email+ Ans create or update a record 05. ole assinment asy, you can answer this one 08. *ne to many relationship in ta&le *ne user in many roups will have all roup permissions
0:. Content o% service catalo+ Catalo items, varia&le, cateories 0;. 9% wor67ow chec6ed out, can it &e modifed &y any user+ N* 0>. 49 ActionD49 Golicy 3?. 9= stands %or+ "e/uested 9tem 31. =a&le %or SLA tas6-tas62sla 3(. $ow < are oraniHed+ "y cateories, Need to chec6I 30. $ow applications appear+-y oles 33. 9% homepae is modifed , system copy homepae nad create+ 35. )hat in7uence system per%ormance+ 38. Content o% &anner in S-Now. 3:. Jastest method o% approvin re/uests 3;. ACL applies on+- Jields and ta&les 3>. SS can access- y 9tems, y re/uests, < 5?. $ow to chane $omepae Color+ 51. 9mport Sets characteristics 5(. Fata Fictionary is used %or+-Fata&ase Structure 50. 4prade o% instance , )hich is true+ *ptions iB As an SN Admin, you will manually do it iiB 9t happens once in an year at ; pm iiiB CustomiHations are lost+ 53. Application Naviation Search history is stored somewhere or not+ 55. Service Now update set multiple on incident %orm. 58. 9con o% re%erence+ Lens icon 5:. 9% a split is added in a %orm, how many columns et created+ =wo 5;. )or67ow editor and Service catalo diKers in approval methodoloy+ =rue 5>. Fata inconsistency correction is done %rom automated+ 9. Gluin 99. Confurations 999. )or67ow 9. None o% these 8?. )hen hih security pluin is ena&led+ 81. SLA, *LA and 4C are confured in which module+ SLB 8(. )hich is parent ta&le %or 9NC, C$@, G+ tas6B 80. $ow can you view reports on homepae+ 83. F name %or custom ta&le+ u2t&lB 85. )hat chanes out o% &elow would &e applied in case o% a mere update set+ 88. < articles are re%erred in which modules &elow Service Catalo, News, 9NCB 8:. )here are customiHations stored+
8;. )hat thins are trac6ed in customiHations+ 8>. )hat do you mean &y levated Grivilees+ sessionB :?. $ow do you modi%y the feld &ehavior+ iht clic6M GersonaliHe M FictionaryB. :1. Shortcut to approve a Service e/uest+ :(. $ow do you enhance $omepae per%ormance in case o% aues+ :0. ACL evaluates on &elow. condition D script and rolesB :3. Service catalo displays+ catalo items, order uides and record producerB
