SERVQUAL Analysis of KFC BangladeshFull description
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Hospital Service Quality measuremenr questionnaireFull description
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kuesionerFull description
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Dasar-dasr pengukuran tanah untuk wilayah tambang
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SERVQUAL surveys should be delivered in three forms to measure the clients’ zone of tolerance. For example, the sample survey below should be provided to clients three times – once to measure what their desired level of service is; once to measure the minimum level of service they consider to be adequate and once to evaluate at what level they believe the practice is currently operating. This method reduces the bias inherent in survey technique. It is important to note that the survey below is a sample. Clinics should customize the survey to fit their practice and their client base.
Sample SERVQUAL Survey LOW
The practice’s ability to accurately diagnose my horse’s problem using the most advanced technologies
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The practice’s ability to provide me with an accurate prognosis for my horse, based on recommended treatment options
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The practice’s ability to effectively treat my horse’s problem using the most current therapeutic options
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The practice gives my horse the best chance for a successful measurable outcome
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The practice provid provides es services that make my horse more comfortable comfortabl e to perform its job
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The practice arrives within 15 minutes of scheduled appointment time, time, or I am otherwise informed
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The practice practice returns my emergency emergency phone call within 15 minutes
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The practice can arrive at an emergency call within 45 minutes The practice uses electronic communication and responds to my questions within 24 hours
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The practice does not surprise me with the amount of the bill The doctors clearly explain the diagnosis, treatment options and associated prognoses to me
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The practice is able to easily access medical records The practice provides client education, resources and useful and timely informatio information n
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The practice practice values me as client
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Y T I L I B A I L E R
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S S E N 9 E V I S N 10 O P S E 11 R 12
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E C N A R U S S A
HIGH
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The practice’s ability to meet my horse’s dentistry needs The practice practice returns routine routine phone calls within 24 hours The practice can see my horse for a routine or non-emergency appointment within 48 hours
The doctors spend an appropriate amount of time with me and my horse during an appointment
Y H 19 The practice knows me and my horse(s) and understands T their job and work level A P M20 The practice is interested in helping me and my horse(s) E
The practice makes communication convenient for me S 22 The practice has modern equipment E L B I 23 The practice vehicles are professional, clean and neat G 24 The veterinarians and staff look professional N A 25 The practice provides facilities for haul-in appointments T 21
