QMS RO Rating
Risk (Negative Consequence) Conformance to compiance o!igations
Performance
"ufiment of O!#ectives
Return on investment
Very Low
1
Minimal !no "u#tomer "om$laint or No negative trend no im$a"t
Low
2
)ndi"ator# with negative Moderate im$a"t !noti"eable e**e"t+ 5,1% below trend < tho#e with minor "u#tomer "om$laint target $o#itive trend
&otential 5, 1% '()
Medium
3
Moderate im$a"t !"u#tomer "om$laint re#ulting in "laim+ alternative available
)ndi"ator# with negative 11,2% below trend - tho#e with target $o#itive trend
&otential 11, 2% '()
4
Ma.or im$a"t !"ata#tro$hi"+ re"all+ *atality+ legal a"tion+ "o#tly "om$en#ation+ alternative# available
)ndi"ator# with negative 21,3% below trend > tho#e with target $o#itive trend
&otential 21, 3% '()
5
Ma.or im$a"t !"ata#tro$hi"+ re"all+ *atality+ legal a"tion+ "o#tly "om$en#ation+ no alternative# available
/on#i#tently all indi"ator# negative trend
High
Very High
<5% below target
> 3% below target
&otential <5% '()
&otential >3% '()
- Risk & Opportunity Register - Criteria Opportunity (Positve Consequence) CapacitySaes urnaroun% time
Re%uction in *aste cost
S$are$o%er aue
'est Practices
No $er"eive "hange to "om$any value
No $er"eived value *or im$rovement
<5%
0light in"rea#e in "om$any value
&ur#uing the o$$ortunity will #lightly im$rove good governan"e
5,1%
/on#iderable &ur#uing the o$$ortunity will in"rea#e in "om$any "on#iderably im$rove good value governan"e
11,2%
High )n"rea#e in "om$any value
&ur#uing the o$$ortunity will highly im$rove good governan"e
21,3%
Very high )n"rea#e in "om$any value
&ur#uing the o$$ortunity will greatly im$rove good governan"e e##ential *or #u#tainability
>3%
QMS - Risk & Opportunity Register o"
'ev
La#t 'eview ate
$dated by
'eview 6 7$$roval
18 )denti*y and analy#e ri#9:o$$ortunity a**e"ting the intended out$ut o* the management #y#tem 28 7"tion# on ri#9# in"lude avoding ri#9#+ ta9ing ri#9 to $ur#ue an o$$ortunity+ eliminating ri#9 #our"e+ "hanging li9elihood or "on#e;uen"e+ #haring ri#9+ retaining ri#9 by in*ormed de"i#ion8 38 7"tion# on o$$ortunitie# may in"lude ado$tion o* new $ra"ti"e#+ laun"hing new $rodu"t#+ o$ening new mar9et#+ addre##ing new "lient#+ building $artner#hi$#+ u#ing new te"hnology+ et"8 Leader eam Member# )nitial '(
'i#9 No
'elated )nternal: ?@ternal )##ue# or 'e;uirement#
e#"ri$tion o* 'i#9: ($$ortunity
':(
0our"e or /au#e
/on#e;uen"e
g n i t a '
/urrent /ontrol: ?@i#ting 0ituation
N : > = t n a " i * i n g i 0
7"tion
&ro"e##
'elated do"ument
'e#$
'e#idual '(
0tatu#
&lanned ate
7"tual /om$letion ate
d d n e e v e f l p i r e'e#ult# O e h V S
g n i t a '
N : > = e l b a t $ e " " 7
o + N e r l b n o % 9 a o # i # t t i $ " e r > e a n i " t a " @ = t a e d e e n n i r r ! u u * ) ; e r
ate /lo#ed
&age 32 o* 12
QMS - Risk & Opportunity Register o"
'ev
La#t 'eview ate
$dated by
'eview 6 7$$roval
18 )denti*y and analy#e ri#9:o$$ortunity a**e"ting the intended out$ut o* the management #y#tem 28 7"tion# on ri#9# in"lude avoding ri#9#+ ta9ing ri#9 to $ur#ue an o$$ortunity+ eliminating ri#9 #our"e+ "hanging li9elihood or "on#e;uen"e+ #haring ri#9+ retaining ri#9 by in*ormed de"i#ion8 38 7"tion# on o$$ortunitie# may in"lude ado$tion o* new $ra"ti"e#+ laun"hing new $rodu"t#+ o$ening new mar9et#+ addre##ing new "lient#+ building $artner#hi$#+ u#ing new te"hnology+ et"8 Leader eam Member# 0tatu#
'i#9 No
'elated )nternal: ?@ternal )##ue# or 'e;uirement#
e#"ri$tion o* 'i#9:($$ortunity
':(
/on#e;uen"e
g n i t a '
N : > = t n a " i * i n g i 0
7"tion
&ro"e## 'elated do"ument 'e#$
&lanned ate
7"tual /om$letion ate
d d n e e v e i f l p r e O e h V S
'e#ult#
ate /lo#ed
QMS - Risk & Opportunity Register o"
'ev
La#t 'eview ate
$dated by
'eview 6 7$$roval
18 )denti*y and analy#e ri#9:o$$ortunity a**e"ting the intended out$ut o* the management #y#tem 28 7"tion# on ri#9# in"lude avoding ri#9#+ ta9ing ri#9 to $ur#ue an o$$ortunity+ eliminating ri#9 #our"e+ "hanging li9elihood or "on#e;uen"e+ #haring ri#9+ retaining ri#9 by in*ormed de"i#ion8 38 7"tion# on o$$ortunitie# may in"lude ado$tion o* new $ra"ti"e#+ laun"hing new $rodu"t#+ o$ening new mar9et#+ addre##ing new "lient#+ building $artner#hi$#+ u#ing new te"hnology+ et"8 Leader eam Member# 0tatu#
'i#9 No
'elated )nternal: ?@ternal )##ue# or 'e;uirement#
e#"ri$tion o* 'i#9:($$ortunity
':(
/on#e;uen"e
g n i t a '
N : > = t n a " i * i n g i 0
7"tion
&ro"e## 'elated do"ument 'e#$
&lanned ate
7"tual /om$letion ate
d d n e e v e i f l p r e O e h V S
'e#ult#
ate /lo#ed
&age 42 o* 12
QMS - Risk & Opportunity Register o"
'ev
La#t 'eview ate
$dated by
'eview 6 7$$roval
18 )denti*y and analy#e ri#9:o$$ortunity a**e"ting the intended out$ut o* the management #y#tem 28 7"tion# on ri#9# in"lude avoding ri#9#+ ta9ing ri#9 to $ur#ue an o$$ortunity+ eliminating ri#9 #our"e+ "hanging li9elihood or "on#e;uen"e+ #haring ri#9+ retaining ri#9 by in*ormed de"i#ion8 38 7"tion# on o$$ortunitie# may in"lude ado$tion o* new $ra"ti"e#+ laun"hing new $rodu"t#+ o$ening new mar9et#+ addre##ing new "lient#+ building $artner#hi$#+ u#ing new te"hnology+ et"8 Leader eam Member# )nitital 'i#9
'i#9 No
'elated )nternal: ?@ternal )##ue# or 'e;uirement#
e#"ri$tion o* 'i#9: ($$ortunity
':(
0our"e or /au#e /on#e;uen"e
/urrent /ontrol: ?@i#ting 0ituation
e " n d e o o 9 u h # ; i i e l e ' # 9 n i o L /
/ L /L
'i#9 Arade
N : > = t n a " i * i n g i 0
7"tion
&ro"e##
'elated do"ument
0tatu#
'e#$
&lanned ate
7"tual /om$letion ate
d d n e e v e f l p i r e O e h V S
'e#idual 'i#9
'e#ult#
e " n d e o o 9 u h # ; i i e l e ' # 9 n i o L /
/ L /L
'i#9 Arade
N : > = e l b a t $ e " " 7
o + N e r l b n o % a i o # 9 # t e i r $ t " e a > n " t = i " @ d t a a e e e n r r ! u n i u * ) ; e r
d e # o l / e t a 2
QMS - Risk & Opportunity Register o"
'ev
La#t 'eview ate
$dated by
'eview 6 7$$roval
18 )denti*y and analy#e ri#9:o$$ortunity a**e"ting the intended out$ut o* the management #y#tem 28 7"tion# on ri#9# in"lude avoding ri#9#+ ta9ing ri#9 to $ur#ue an o$$ortunity+ eliminating ri#9 #our"e+ "hanging li9elihood or "on#e;uen"e+ #haring ri#9+ retaining ri#9 by in*ormed de"i#ion8 38 7"tion# on o$$ortunitie# may in"lude ado$tion o* new $ra"ti"e#+ laun"hing new $rodu"t#+ o$ening new mar9et#+ addre##ing new "lient#+ building $artner#hi$#+ u#ing new te"hnology+ et"8 Leader eam Member# )nitital 'i#9
'i#9 No
'elated )nternal: ?@ternal )##ue# or 'e;uirement#
e#"ri$tion o* 'i#9: ($$ortunity
':(
0our"e or /au#e /on#e;uen"e
e " n d e o o 9 u h # ; l i i e e ' # 9 n i L o /
/urrent /ontrol: ?@i#ting 0ituation
'i#9 Arade
/ L /L
N : > = t n a " i * i n g i 0
7"tion
&ro"e##
'elated do"ument
0tatu#
'e#$
&lanned ate
7"tual /om$letion ate
d d n e e v e i f l p r e O e h V S
'e#idual 'i#9
'e#ult#
e " n d e o o 9 u h # ; l i i e e ' # 9 n i L o /
N : >
'i#9 Arade
/ L /L
= e l b a t $ e " " 7
o + N e r l b n o % 9 a o # t t i # i $ " e r e a > n " = i " t a d t a @ e e r e r n n ! u i u * ) ; e r
d e # o l / e t a 2
&age 52 o* 12
QMS - Risk & Opportunity Register o"
'ev
La#t 'eview ate
$dated by
'eview 6 7$$roval
18 )denti*y and analy#e ri#9:o$$ortunity a**e"ting the intended out$ut o* the management #y#tem 28 7"tion# on ri#9# in"lude avoding ri#9#+ ta9ing ri#9 to $ur#ue an o$$ortunity+ eliminating ri#9 #our"e+ "hanging li9elihood or "on#e;uen"e+ #haring ri#9+ retaining ri#9 by in*ormed de"i#ion8 38 7"tion# on o$$ortunitie# may in"lude ado$tion o* new $ra"ti"e#+ laun"hing new $rodu"t#+ o$ening new mar9et#+ addre##ing new "lient#+ building $artner#hi$#+ u#ing new te"hnology+ et"8 Leader eam Member#
'i#9 No
'elated )nternal: ?@ternal )##ue# or 'e;uirement#
e " n
e#"ri$tion o* 'i#9:($$ortunity
':(
/on#e;uen"e
e u ; e # n o /
/
d o o h i l e 9 i L
9 # i '
L
/L
'i#9 Arading
N : > = t n a " i * i n g i 0
7"tion
&ro"e## 'elated do"ument 'e#$
&lanned ate
7"tual /om$letion ate
0tatu#
d d n e e v e f l p i r e'e#ult# O e h V S
ate /lo#ed
QMS - Risk & Opportunity Register o"
'ev
La#t 'eview ate
$dated by
'eview 6 7$$roval
18 )denti*y and analy#e ri#9:o$$ortunity a**e"ting the intended out$ut o* the management #y#tem 28 7"tion# on ri#9# in"lude avoding ri#9#+ ta9ing ri#9 to $ur#ue an o$$ortunity+ eliminating ri#9 #our"e+ "hanging li9elihood or "on#e;uen"e+ #haring ri#9+ retaining ri#9 by in*ormed de"i#ion8 38 7"tion# on o$$ortunitie# may in"lude ado$tion o* new $ra"ti"e#+ laun"hing new $rodu"t#+ o$ening new mar9et#+ addre##ing new "lient#+ building $artner#hi$#+ u#ing new te"hnology+ et"8 Leader eam Member#
'i#9 No
'elated )nternal: ?@ternal )##ue# or 'e;uirement#
e#"ri$tion o* 'i#9:($$ortunity
':(
/on#e;uen"e
e " n e u ; e # n o /
d o o h i l e 9 i L
9 # i '
/
L
/L
'i#9 Arading
N : > = t n a " i * i n g i 0
7"tion
&ro"e## 'elated do"ument 'e#$
&lanned ate
7"tual /om$letion ate
0tatu#
d d n e e v e i f l p r e'e#ult# O e h V S
&age B2 o* 12
QMS - Risk & Oppo +, Consequence Risk (Negative Consequence) Conformance to compiance o!igations
Performance
"ufiment of O!#ectives
Return on investment
Very Low
1
Minimal !no "u#tomer "om$laint or No negative trend no im$a"t
Low
2
)ndi"ator# with negative Moderate im$a"t !noti"eable e**e"t+ 5,1% below trend < tho#e with minor "u#tomer "om$laint target $o#itive trend
&otential 5, 1% '()
Medium
3
Moderate im$a"t !"u#tomer "om$laint re#ulting in "laim+ alternative available
)ndi"ator# with negative 11,2% below trend - tho#e with target $o#itive trend
&otential 11, 2% '()
4
Ma.or im$a"t !"ata#tro$hi"+ re"all+ *atality+ legal a"tion+ "o#tly "om$en#ation+ alternative# available
)ndi"ator# with negative 21,3% below trend > tho#e with target $o#itive trend
&otential 21, 3% '()
High
Very High
5
Ma.or im$a"t !"ata#tro$hi"+ re"all+ *atality+ legal a"tion+ "o#tly "om$en#ation+ no alternative#
/on#i#tently all indi"ator# negative trend
<5% below target
> 3% below target
&otential <5% '()
&otential >3% '()
ate /lo#ed
QMS - Risk & Oppo +, Consequence Risk (Negative Consequence) Conformance to compiance o!igations
"ufiment of O!#ectives
Performance
Return on investment
Very Low
1
Minimal !no "u#tomer "om$laint or No negative trend no im$a"t
Low
2
)ndi"ator# with negative Moderate im$a"t !noti"eable e**e"t+ 5,1% below trend < tho#e with minor "u#tomer "om$laint target $o#itive trend
&otential 5, 1% '()
Medium
3
Moderate im$a"t !"u#tomer "om$laint re#ulting in "laim+ alternative available
)ndi"ator# with negative 11,2% below trend - tho#e with target $o#itive trend
&otential 11, 2% '()
4
Ma.or im$a"t !"ata#tro$hi"+ re"all+ *atality+ legal a"tion+ "o#tly "om$en#ation+ alternative# available
)ndi"ator# with negative 21,3% below trend > tho#e with target $o#itive trend
&otential 21, 3% '()
5
Ma.or im$a"t !"ata#tro$hi"+ re"all+ *atality+ legal a"tion+ "o#tly "om$en#ation+ no alternative# available
/on#i#tently all indi"ator# negative trend
High
Very High
<5% below target
> 3% below target
&otential <5% '()
&otential >3% '()
', ikei$oo% () Rating 'are Low Medium High Very High
1 2 3 4 5
Risk Not 9nown to ha$$en+ $roven or "om$letely mitigated by e@i#ting $ro"edure Very low li9elihood o* ha$$ening+ le## than 1:year+ demon#tated or well mitigated by e@i#ting $ro"edure Cnown to ha$$en+ may ha$$en u$ to 1@:;uarter+ $artially demon#trated or mitigated by e@i#ting $ro"ed Highly li9ely to ha$$en+ may ha$$en more than 1@:;uarter+ analyti"ally demon#trated $o##ible mitigate Very li9ely to ha$$en+ may ha$$en more than 1@:month+ #$e"ulative with no mitigation $ro"edure
C, RiskOpportunity .ra%ing
Li9elihood
VL !1 ?!1 ? !2 ? !3 !4 !5
' !1 L !2 M !3 H !4 VH !5
L !2 ? !2 !4 !B / !D F !1
/on#e;uen"e M !3 ? !3 !B / !E F !12 7 !15
/, +cceptance Criteria
Arade
/on#e, ;uen"e @ Li9eli, hood
7
!15,2
&riority a"tion+ $ro.e"t to be $ur#ued+ budget to be a$$roved
F
!1 ,12
7 "tion be #e"o nd $r ir oty in the ab#en"e o* Arade 7 r i# 9:o$$ortuni ty
/
!D,E
7"tion to be done i* there i# available re#our"e#+ or when no higher Arade e@i#t
!4,B
o be noted+ no a"tion i# needed
?
!1,3
o be noted+ no a"tion i# needed
7"tion
H !4 !4 / !D F !12 7 !1B 7 !2
rtunity Register - Criteria Opportunity (Positve Consequence) CapacitySaes urnaroun% time
Re%uction in *aste cost
S$are$o%er aue
'est Practices
No $er"eive "hange to "om$any value
No $er"eived value *or im$rovement
<5%
0light in"rea#e in "om$any value
&ur#uing the o$$ortunity will #lightly im$rove good governan"e
5,1%
/on#iderable &ur#uing the o$$ortunity will in"rea#e in "om$any "on#iderably im$rove good value governan"e
11,2%
High )n"rea#e in "om$any value
&ur#uing the o$$ortunity will highly im$rove good governan"e
21,3%
Very high )n"rea#e in "om$any value
&ur#uing the o$$ortunity will greatly im$rove good governan"e e##ential *or #u#tainability
>3%
Minimal "han"e o* #u""e## within ne ,25% "han"e o* #u""e## within ne@t 5,G5% "han"e o* #u""e## within ne 5,G5% "han"e o* #u""e## within ne >G5% "han"e o* #u""e## within ne@t
re $ro"edure
VH !5 !5 F !1 7 !15 7 !2 7 !25
0igni*i"an"e
0igni*i"ant 'i#9: ($$ortunity
Non,0igni*i"ant 'i#9:($$ortunity
Reate% 2nterna 01terna 2ssues or Requirements inan"ial ?;ui$ment+ 7##et )nternal /ulture 0e"urity /om$lian"e obligation# 'e$utation ($erational /ontra"tual 0ervi"e or $rodu"t delivery Mar9et or /ommer"ial &ro.e"t management 0a*ety 0ta9eholder management /lient:"u#tomer relation#hi$ 0trategi" dire"tion
e"hnology Mar9et 'i#9 /redit ri#9 &ro"urement &oliti"# )nternal governan"e &er#onnel
01ampes of Risks /escription of RiskOpportunity /a#h *low+ budgetary re;uirement#+ ta@ obligation#+ "reditor and debtor management+ remuneration and other general a""ount ?@tend# to e;ui$ment u#ed to "ondu"t the bu#ine## and in"lude# everyday u#e+ maintenan"e+ de$re"iation+ the*t+ #a*ety and u 'elate# to the internal re;uirement# o* a bu#ine##+ e@tending to the "ultural+ #tru"tural and human re#our"e# o* the bu#ine##8 )n"lude# the bu#ine## $remi#e#+ a##et# and $eo$le8 7l#o e@tend# to #e"urity o* "om$any in*ormation+ intelle"tual $ro$erty+ and )n"lude# legi#lation+ regulation#+ #tandard#+ "ode# o* $ra"ti"e and "ontra"tual re;uirement#8 7l#o e@tend# to "om$lian"e with a $ro"edure# or e@$e"tation#+ whi"h may be #et by "ontra"t#+ "u#tomer# or the #o"ial environment8 he threat to the re$utation o* the bu#ine## due to the "ondu"t o* the entity a# a whole+ the viability o* $rodu"t#:#ervi"e#+ or the a##o"iated with the bu#ine##8 /over# the $lanning+ daily o$erational a"tivitie#+ re#our"e# !in"luding $eo$le and #u$$ort re;uired within the a bu#ine## that r and delivery o* $rodu"t#:#ervi"e#8 Meeting obligation# re;uired in a "ontra"t in"luding delivery+ $rodu"t:#ervi"e ;uality+ guarantee#:warrantie#+ in#uran"e and oth $er*orman"e8 'elate# to the delivery o* #ervi"e#+ in"luding the ;uality o* #ervi"e $ rovided+ or the manner in whi"h a $rodu"t i# delivered8 )n"l #ale# #ervi"e8 )n"lude# ri#9# a##o"iated with mar9et $ la"ement+ bu#ine## growth+ $rodu"t develo$ment+ diver#i*i"ation and "ommer"ial #u""e $rodu"t#:#ervi"e#+ e@tending through e#tabli#hment+ retention+ growth o* a "u#tomer ba#e and return8 )n"lude# the management o* e;ui$ment+ *inan"e#+ re#our"e#+ te"hnology+ time*rame# and $eo$le involved in the management o$erational $ro.e"t#+ bu#ine## develo$ment and e@ternal $ro.e"t# #u"h a# tho#e underta9en *or "lient#8 )n"luding everyone a##o"iated with the bu#ine## individual+ wor9$la"e and $ubli" #a*ety8 7l#o a$$lie# to the #a*ety o * $rodu"t# )n"lude# identi*ying+ e#tabli#hing and maintaining the right relation#hi$# with both internal and e@ternal intere#ted $artie# &otential lo## o* "lient# due to internal and e@ternal *a"tor#8 )n"lude# the $lanning+ #"o$ing+ re#our"ing and growth o* the bu#ine##8 )n"lude# the im$lementation+ management+ maintenan"e and u$grade# a##o"iated with te"hnology8 ?@tend# to re"ogni#ing "ri $arti"ular #ervi"e:*un"tion *or an e@tended $eriod o* time8 )t *urther ta9e# into a""ount the need and "o#t bene*it a##o"iated wit develo$ment #trategy8 /hange in "urren"y e@"hange+ international "om$etition /redit term#+ limit+ debt "olle"tion 0u$$lier relation#hi$+ ea#e o* #our"ing+ a##uran"e $rovided by #u$$lier 0tability:in#tability o* the $oliti"al #ituation+ government $oli"y /ontrol by "or$orate+ "om$eten"e+ inde$enden"e o* de "i#in ma9ing /om$eten"e+ language+ teamwor9+ organiIational #tru"ture+ "ommuni"ation i##ue#
