Peranan Public Relation Dalam Menigkatkan Pelayanan Pada Pt. Pln (Persero) WS2JB Area Muara Bungo

7

WO]BNBN W_MLK@ ]OLBQKJN ABLBH HONKEIBQIBN WOLB[BNBN WBAB WQ.WLN #Wo}po}j+ UP=FM @BMBNE H_B]B M_NEJ

LBWJ]BN W]BIQOI IO]FB LBWBNEBN

Lbwj}bn knk Akbfuibn Akbfuibn _nqui Hohonuck Hohonuck Pombebk Pombebk Wo}p{b}bqb Wo}p{b}bqbn n Eunb Hohwo}jloc Hohwo}jloc Eolb} W}jdopkjnbl Bclk Hba{b Akwljhb KKK Mkpnkp

JLOC NJTB AKBNB 7;2774;40122722

W]JE]BH PQ_AK KLH_ BAHKNKPQ]BPK MKPNKP

POIJLBC QKNEEK KLH_ BAHKNKPQ]BPK #PQKB+ POQKC POQKJ H_B]B M_NEJ QBC_N =72=

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2

MBM K WONABC_L_BN

2.2 Lbqb} Molbibne Wonulkpbn Wbab uhuhn{b pohub wo}upbcbbn mo}qufubn unqui hon`b}k lbmb pomopb}( mopb}n{b aonebn hohmo}kibn hbndbbq mbek j}bne(j}bne {bne hohmuqucibnn{b. Akpbhwkne kqu wo}upbcbbn fueb mo}upbcb unqui hohmo}kibn wolb{bnbn {bne qo}mbki mbek hbp{b}bibq. Ib}onbn{b poqkbw wo}upbcbbn mo}upbcb holoneibwk j}ebnkpbpkn{b aonebn hohbpuiibn pubqu mkabne ioablbh pq}uiqu}n{b, {bne mo}qufubn unqui honfbak pb}bnb wonecumune bnqb}b wo}upbcbbn aonebn wumlkin{b. Wumlk` ]olbqkjn fueb mkbpb akpomuq Wu}ol abn ablbh mbcbpb Knajnopkb akpomuq Cuhbp, bablbc pubqu mkabne klhu {bne mb}u abn poabne mo}iohmbne ak Knajnopkb. Wumlk` ]olbqkjn ho}uwbibn pubqu upbcb {bne aklbiuibn jloc wo}upbcbbn unqui hon`kwqbibn woneo}qkbn wumlki abn cumunebn {bne cb}hjnkp bnqb}b j}ebnkpbpk, hbnbfohon aonebn wumlkin{b holbluk pubqu w}je}bh io}fb {bne wjpkqkd aonebn qufubn unqui hohwo}jloc auiunebn ab}k wumlki bqbp ioekbqbn wo}upbcbbn. Pubqu wo}upbcbbn ablbh honfblbnibn ioekbqbn{b qkabi abwbq mo}ak}k ponak}k, qoqbwk cb}up mo}cumunebn mbki aonebn wkcbi(wkcbi ak lub} wo}upbcbbn, mbki















=

Akpknk abwbq aklkcbq wonqknen{b ioekbqbn Wumlk` ]olbqkjn ablbh pubqu wo}upbcbbn unqui houfuaibn cumunebn {bne cb}hjnkp bnqb}b wo}upbcbbn aonebn wumlk`. Wumlk` ]olbqkjn mo}upbcb unqui hohmo}kibn iopbn {bne hon{onbneibn pockneeb bibn qkhmul jwknk wumlki {bne honeunquneibn mbek iolbnepunebn ckauw wo}upbcbbn. Wolbipbnbbn ioekbqbn Wumlk` ]olbqkjn {bne aklbiuibn ablbh pubqu wo}upbcbbn mo}qufubn unqui hohwo}ionblibn wo}upbcbbn iowbab hbp{b}bibq lubp. Holbluk ioekbqbn Wumlk` ]olbqkjn, hbp{b}bibq bibn honeoqbcuk iomo}babbn wo}upbcbbn abn akcb}bwibn hbp{b}bibq bibn hohklkik wbnabnebn {bne wjpkqkd honeonbk wo}upbcbbn qo}pomuq, pockneeb ho}oib mo}poakb honauiune ioekbqbn {bne aklbiuibn jloc wo}upbcbbn qo}pomuq. Polbkn kqu Wumlk` ]olbqkjn fueb cb}up honeoqbcuk poeblb popubqu {bne qo}fbak akablbh hbp{b}bibq mbki kqu honeonbk iolucbn hbp{b}bibq qo}cbabw wolb{bnbn ab}k wo}upbcbbn, pockneeb wo}upbcbbn abwbq hohmo}kibn won{olopbkbn hbpblbc {bne bab bqbuwun hohmo}kibn mbnqubn iowbab hbp{b}bibq pombebk qbnab iowoaulkbn wo}upbcbbn iowbab hbp{b}bibq. _pbcb akbqbp abwbq aklbipbnbibn jloc Wumlk` ]olbqkjn aonebn honunfuiibn cbl(cbl {bne wjpkqkd qonqbne bwb {bne aklbiuibn abn bwb {bne ak}on`bnbibn wo}upbcbbn. Pblbc pbqu quebp Wumlk` ]olbqkjn bablbc hohmo}kibn ioqo}bnebn abn wonfolbpbn iowbab wumlki aonebn honeeunbibn dbiqb abn }oblkqb pockneeb wumlki hohwo}jloc kndj}hbpk {bne monb} abn ho}bpb akkiuqpo}qbibn ablbh upbcb(upbcb wo}upbcbbn qo}pomuq. Polbkn kqu pkibw {bne pkhwbqki, }bhbc abn ibqb(ibqb {bne















0

Ioekbqbn Wumlk` ]olbqkjn, polbkn akqufuibn iolub} fueb akb}bcibn ioablbh wo}upbcbbn, aonebn hbipua unqui hohjqktbpk ib}{bbn beb} hohwun{bk pohbnebq bqbu ebk}bc io}fb {bne qkneek. Cbl knk bibn abwbq ak`bwbk fkib wkhwknbn abwbq hohwo}cbqkibn iowonqknebn ib}{bbnn{b, mbki akqknfbu ab}k poek oijnjhk, pjpkbl hbuwun wpkijljek, {bne mo}qufubn unqui hohwo}ionblibn wo}upbcbbn iowbab hbp{b}bibq lubp. Holbluk ioekbqbn Wumlk` ]olbqkjn, pubqu wo}upbcbbn abwbq hohmo}kibn wono}bnebn honeonbk ioekbqbn {bne aklbipbnbibn abn hohmo}kqbcuibn dbpklkqbp po}qb iokpqkhobbbn bwb pbfb {bne akhklkikn{b. Iopofbcqo}bbn

abn

lkneiunebn

qohwbq

moio}fb

ib}{bbn

abwbq

hohwoneb}uck biqkdkqbp wo}upbcbbn, abn hon`kwqbibn cumunebn {bne mbki abn pqbmklkqbp {bne mbki bnqb}b popbhb ib}{bbn pockneeb abwbq hon`kwqbibn }bpb pblkne woneo}qkbn, honecb}ebk abn hohwo}`b{bk. Honu}uq ]uplbn #=77? 6 ?+ Wumlk` ]olbqkjn ho}uwbibn blbq hbnbfohon unqui hon`bwbk qb}eoq qo}qonqu {bne pomoluhn{b cb}up hohwun{bk w}je}bh {bne folbp abn qo}wo}kn`k, qo}wo}kn`k, hon`b}k dbiqb, ho}on`bnbibn, ho}on`bnbibn, honeijhunkibp honeijhunkibpkibn kibn ckneeb honeotblubpk cbpkl(cbpkl bwb {bne qolbc ak`bwbkn{b. Pofblbn aonebn wo}umbcbn vbhbn abn wo}pbknebn {bne pohbikn qbfbh akbnqb}b mo}mbebk wo}upbcbbn, iocbak}bn Wumlk` ]olbqkjn pohbikn ak}bpbibn wonqkne ablbh pubqu j}ebnkpbpk abn cb}up aklbipbnbibn po`b}b dunepkjnbl jloc poqkbw j}bne ablbh j}ebnkpbpk qo}pomuq. Holkcbq moekqu wonqknen{b Wumlk` ]olbqkjn wbab pubqu j}ebnkpbpk, hbib wonulkp bibn ho}bneiuhn{b ablbh Lbwj}bn W}biqoi io}fb Lbwbnebn #LWIL+ {bne















1

2.= Wo}uhupbn Hbpblbc Holkcbq lbqb} molbibne akbqbp, hbib hbpblbc {bne bibn akqolkqk ablbh Lbwj}bn knk bablbc 

“Mbebkhbnb wo}bnbn Wumlk` ]olbqkjn ablbh honkneibqibn wolb{bnbn wbab WQ. WLN #Wo}po}j+ UP=FM @bmbne Hub}b Munej.

2.0 Qufubn W}biqoi Io}fb Lbwbnebn Babwun qufubn ab}k wonolkqkbn {bne aklbiuibn jloc wonulkp bablbc6 

_nqui honeoqbcuk po`b}b lbnepune cumunebn qoj}k(qoj}k {bne qolbc akwolbfb}k

polbhb

wo}iulkbcbn

aonebn

wolbipbnbbn{b

ak

WQ.WLN

#WO]PO]J+ UP=FM Hub}b Munej 

_nqui holkcbq pofbuc hbnb wo}bnbn Wumlki ]olbqkjn {bne bab wbab WQ.WLN #WO]PO]J+ UP=FM Hub}b Munej



_nqui honeoqbcuk abn hohbcbhk powo}qk bwb wono}bwbn abn dunepk Wumlki ]olbqkjn {bne aklbiuibn wbab WQ.WLN #WO]PO]J+ UP=FM Hub}b Munej

2.1 Qufubn Wohmubqbn Lbwj}bn 2. Beb} hbcbpkpb abwbq honeoqbcuk khwlohonqbpk ab}k qoj}k {bne qolbc akabwbqibn akhbqb iulkbc aonebn iobabbn {bne bab aklbwbnebn. =. Holbqkc

hbcbpkpb

beb}

abwqb

moio}fb

ablbh

ioljhwji

*knpqbnpk















?

abn poiblkeup hohmo}k b}bn woho`bcbn hbpblbc {bne akcbabwk aonebn mo}abpb}ibn wjqonpk hbcbpkpb. 0. Hohwo}pkbwibn hbcbpkpb honfbak qonbeb

io}fb {bne qo}bhwkl wono}up

wohmbneunbn {bne honecb{bqk wo}hbpblbcbn {bne akcbabwk hbp{b}bibq abn molbfb} honbneeulbnek hbpblbc qo}pomuq po`b}b w}behbqkp abn qo}wbau. 1. Honaoibqibn wo}eu}ubn qkneek iowbab ioljhwji hbp{b}bibq * knpqbnpk woho}knqbc

bqbu aunkb upbcb abn knpqbnpk ‐ knpqbnpk {bne qo}ibkq aonebn

mkabne ioqoinkibn popubk aonebn qufubn wohmbneunbn. ?. Hohkù hbcbpkpb unqui moio}fb wbab mkabne iobclkbn. 4. Hohwo}pkbwibn ibao} ‐ ibao} ‐ ibao} ibao} hbp{b}bibq,icupun{b mkabne ioqoinkibn. 5. Honfbakibn hbcbpkpb lomkc mo}iow}kmbakbn {bne lomkc aobpb abn honbhmbc bbpbn {bne akhklkik. 3. Pombebk p{b}bq hon{olopbkibn Quebp Bick}.

2.? Hbndbbq W}biqoi Io}fb Lbwbnebn Bab momo}bwb hbndbbq {bne abwbq akbhmkl ab}k wolbipbnbbn io}fb w}biqoi knk mbki mbek hbcbpkpb wo}eu}ubn qkneek hbuwun wo}upbcbbn. 2.?.2. Mbek hbcbpkpb

b+

Holbqkc hbcbpkpb beb} abwbq moio}fb io}bp, mo}qbneeunefbbm abn mo}akpkwlkn.

















4

m+

Honabwbq klhu woneoqbcubn {bne mb}u, honeonbk wonejwo}bpkbn hopkn ‐ hopkn wbm}ki pq}uiqu} j}ebnkpbpk,wohbpb}bn abn pjpkbl qo}cbabw lkneiunebn.

`+

Beb} hbcbpkpb abwbq honeoqbcuk lomkc lbnfuq qonqbne wo}hbpblbcbn wo}upbcbbn {bne qo}ibkq aonebn wonejwo}obpkpbn

abn klhu ‐ klhu

wo}hopknbn pockneeb abwbq akfbakibn wklkcbn unqui wonebhmklbn fuaul wbab quebp Bick} nbnqkn{b. 2.?.= Mbek wo}eu}ubn qkneek

b+

Honabwbqibn hbpuibn honeonbk klhu ‐ klhu {ne mb}u {bne abwbq akfbakibn lbnabpbn wo}mbkibn iu}kiuluh beb} hbqb iulkbc

{bne

akbfb}ibn popubk aunkb io}fb. m+

Honkneibqibn io}fb pbhb bnqb}b wo}eu}ubn qkneek aonebn wo}upbcbbn .

2.?.0 Mbek Knpqbnpk Qo}ibkq

b+

Wo}upbcbbn abwbq hohmo}kibn woneoqbcubn honeonbk pq}uiqu} io}fb {bne pqbnab}q

pubqu wo}upbcbbn mbek hbcbpkpb

pombebk eono}bpk

















5

Hoqjao wonolkqkbn abwbq akb}qkibn pombebk pubqu ioekbqbn woneuhwulbn abqb po`b}b

klhkbc

mo}abpb}ibn

wonebhbqbn

abn

wonolkqkbn

dbiqb.

_nqui

hohwo}jloc abqb {bne akwo}luibn, ablbh pi}kwpk hknj} knk wonulkp hono}bwibn hoqjao mo}abpb}ibn 6 2.4.2 Abqb

b. Abqb W}kho} Abqb W}kho} ho}uwbibn abqb {bne akwo}jloc lbnepune ab}k puhmo} wonolkqkbn {bne mo}cumunebn aonebn hbpblbc {bne akqolkqk. m. Abqb Poiunao} Abqb Poiunao} bablbc abqb {bne akwo}jloc aonebn `b}b pquak iowupqbibbn, {bkqu aonebn `b}b wonolbbcbn muiu, b}pkw, `bqbqbn qo}qulkp {bne mo}ionbbn aonebn hbpblbc(hbpblbc {bne akqoklqk {bne mo}bpbbl ab}k wo}wupqbibbn abn ajiuhon {bne akwo}jloc ab}k qohwbq wonolkqkbn. 2.4.=. Qoicnki Woneuhwulbn Abqb

Qoicnki woneuhwulbn abqb qo}ak}k ab}k6 b. Wonolkqkbn Poqolbc #Lkm}b}{ ]opob}`c+

















3

ib}{bbn {bne mo}ijhwoqon unqui kqu, po}qb holbiuibn jmpo}tbpk eunb hohmbnakneibn cbpkl {bne akwo}jloc ab}k jmpo}tbpk. 2.4.0. Hoqjao Bnblkpb

b. Hoqjao Aopi}kwqkd [bkqu pubqu hoqjao wonolkqkbn {bne aklbiuibn unqui honebnblkpkp, honbdpk}ibn,

honeilbpkdkibpkibn

abn

honeknqo}w}opqbpkibn

abqb

pockneeb abwbq hohmo}kibn ebhmb}bn uhuh honeonbk wo}upbcbbn {bne akqolkqk. m. Hoqjao Aoauiqkd [bkqu pubqu hoqjao {bne aklbiuibn aonebn `b}b honebhmkl iopkhwulbn ablbh u}bkbn bqbu cbl(cbl {bne uhuh honfbak u}bkbn {bne mo}pkdbq icupup mo}uwb iopkhwulbn honeonbk abqb(abqb {bne akqolkqk pockneeb hohmo}kibn pb}bn(pb}bn abn hbpuibn mbek WQ. WLN #Wo}po}j+ UP=FM @bmbne Hub}b Munej

















;

MBM KK EBHMB]BN _H_H WO]_PBCBBN

=.2 Pofb}bc Wo}upbcbbn

WQ. WLN #Wo}po}j+ @bmbne Hub}b Munej bablbc Mbabn _pbcb Hklki Noeb}b {bne mo}eo}bi akmkabne fbpb ioqonbeblkpq}kibn {bne klb{bc io}fbn{b holkwuqk Ibmuwbqon Hub}b Munej, Qomj, Ho}bnekn abn Pb}jlbneun. Ioqonbeblkpq}kibn ak Knajnopkb akhulbk wbab bick} bmba io(2; wbab pbbq momo}bwb wo}upbcbbn Molbnab bnqb}b lbkn 6 wbm}ki eulb abn wbm}ki qoc honak}kibn wohmbneikq lkpq}ki unqui iowo}lubn ponak}k, ioqonbeblkpq}kibn unqui iohbndbbqbn uhuh hulbk bab wbab pbbq wo}upbcbbn pbpqb Molbnab {bkqu NT. NKEN {bne pohulb mo}eo}bi ak mkabne ebp hohwo}lubp upbcbn{b ak mkabne won{oakbbn qonbeb lkpq}ki. Wbab qbcun 2;=5 Woho}knqbc Molbnab hohmonqui Lbnap Ubqo}i}b`cq Moa}kfton #LUM+ {bkqu wo}upbcbbn lkpq}ki Noeb}b {bne honeoljlb WLQB Wlonebn, WLQB Lbhbfbn, WLQB Moneiji Abej, WLQB _m}ue abn I}b`bi ak Fbb Mb}bq, WLQB Ek}knebn ak Hbakun, WLQB Qop ak Moneiulu, WLQB Qjnpob

















27

iofbakbn wonqkne qo}cbabw pofb}bc mbnepb knk abn wo}upbcbbn lkq}ki, {bkqu wbab qbneebl 21 Beupqup 2;1? Fowbne hon{o}bc qbnwb p{b}bq iowbab poiuqu abn wbab qbneebl 25 Beupqup 2;1? Mbnepb Knajnopkb hohw}jilbhbpkibn ioho}aoibbn{b, hjhonquh knk akhbndbbqibn aonebn mbki jloc wohuab abn mu}uc lkpq}ki abn ebp unqui honebhmkl blkc wo}upbcbbn(wo}upbcbbn lkpq}ki abn ebp {bne akiubpbk jloc Fowbne. Poqolbc mo}cbpkl ho}omuq wo}upbcbbn lkpq}ki abn ebp ab}k qbnebn ioiubpbbn Fowbne, iohuakbn wab Mulbn Powqohmo} 2;1? pubqu aoloebpk mu}uc* woebbk lkpq}ki abn ebp honecbabw Wkhwknbn INK Wupbq {bne wbab biqu kqu akioqubk jloc H}. Ibphbn Pknejakhoafj unqui holbwj}ibn cbpkl wo}fubnebn ho}oib, polbnfuqn{b aoloebpk mo}pbhb(pbhb aonebn Wkhwknbn INK Wupbq honecbabw W}opkaon Pjoib}nj unqui hon{o}bcibn wo}upbcbbn(wo}upbcbbn lkpq}ki abn ebp iowbab Woho}knqbc ]owumlki Knajnopkb, won{o}bcbn qo}pomuq akqo}khb jloc W}opkaon Pjoib}nj abn iohuakbn aonebn wonoqbwbn woho}knqbc Nj. 2 qbcun 2;1? qo}qbneebl =5 Jiqjmo} 2;1? akmonquilbc Fbbqbn Lkpq}ki abn Ebp akmbbc Aowb}qohon Woio}fbbn _huh.



















22

pohulb, woebbk(woebbk {bne qkabi hbu moio}fbpbhb iohuakbn honeunepk abn honeebmuneibn ak}k wbab ibqj}(ibnqj} Fbbqbn Lkpq}ki abn Ebp ak abo}bc(abo}bc ]owumlki Knajnopkb {bne muibn abo}bc wonauauibn Molbnab unqui hono}upibn wo}fubnebn. Polbnfuqn{b, akiolub}ibn akiolub}ibn Iowuqupbn W}opkaon ]K njhj} 240 qbneebl 70 Jiqjmo} 2;?0 qonqbne Nbpkjnblkpbpk Wo}upbcbbn Lkpq}ki hklki mbnepb bpkne ak Knajnopkb fkib biqu ijnpopkn{b cbmkp. Pofblbn aonebn honkneibqn{b wo}fubnebn Mbnepb Knajnopkb unqui hohmombpibn K}kbn Mb}bq ab}k ònei}bhbn wonfbfbc Molbnab, hbib akiolub}ibn _nabne(_nabne Njhj} 34 Qbcun 2;?3 qo}qbneebl =5 Aopohmo} 2;?3 qonqbne nbpkjnblkpbpk pohub wo}upbcbbn Molbnab abn Wo}bqu}bn Woho}knqbc Njhj} 23 Qbcun 2;?3 qonqbne Nbpkjnblkpbpk polu}uc bppoq(bpoq wonkneeblbn `jljnkbl,



















2=

njhj} 2201.I*10.WO*2;;= qbneebl 02 Beupqup 2;;= akqoqbwibnlbc qbneebl =5 Jiqjmo} pombebk Cb}k Lkpq}ki Nbpkjnbl. _nqui honecbabwk qbnqbnebn {bne akblbhk, WLN {bne qbakn{b mo}monqui Wo}upbcbbn _huh wbab qbcun 2;;1,mo}abpb}ibn wo}bqu}bn woho}knqbc nj.=0 mo}umbc honfbak Wo}upbcbbn

Wo}po}jbn WQ.WLN #Wo}po}j+ abn fueb pombebk

WI_I #Wohoebne Iubpb _pbcb Ioqonbeblkpq}kibn+ ablbh hon{oakbibn lkpq}ki mbek iowonqknebn uhuh ckneeb poib}bne. WQ.WLN #Wo}po}j+ @bmbne Hub}b Munej akak}kibn wbab qbcun =77;, {bne ho}uwbibn wohkpbcbn 1 unkq ]bnqkne ab}k @bmbne Fbhmk {bkqu ]bnqkne Hub}b Munej, ]bnqkne Mbneij, ]bnqkne Pb}jlbneun abn ]bnqkne Qomj {bne mo}blbhbqibn ak Fl.Pulqbn Qcbcb Hub}b Munej. Wbab wo}qonebcbn qbcun =77;



















20

wonuebpbn,

wonaoloebpkbn,

oonbne

unqui

holbipbnbibnn{b,

po}qb

woneijj}aknbpkbn cumunebn(cumunebn oonbne abn kndj}hbpk mbki po`b}b cj}kvjnqbl hbuwun to}qkibl ablbh pq}uiqu} j}ebnkpbpk. Aklkcbq ab}k woneo}qkbnn{b, pq}uiqu} j}ebnkpbpk ho}uwbibn pubqu pupunbn io}bneib cumunebn unkq(unkq j}ebnkpbpk {bne bab ablbh j}ebnkpbpk hulbk ab}k Aowb}qohon {bne qo}qkneek pbhwbk aonebn unkq qo}io`kl aonebn quebp, dunepk abn oonbe hbpkne(hbpkne. _nqui lomkc folbp lbek honeonbk monqui pq}uiqu} j}ebnkpbpk wbab WQ. WLN #Wo}po}j+ UP=FM, hbib wonulkp honeu}bkibn ebhmb}, quebp mopo}qb qbneeune fbbm wbab pq}uiqu} j}ebnkpbpk WQ. WLN #Wo}opo}j+ UP=FM @bmbne Hub}b Munej



















21

PQ]_IQ_] J]EBNKPBPK WQ WLN#Wo}po}j+ UP=FM @bmbne Hub}b Munej



















2?

=.0 Woneo}qkbn Wumlk` ]olbqkjn _nqui honeoqbcuk aodonkpk Wumlk` ]olbqkjn, ikqb bblk ab}k o}b Ktk Loo wbab qbcun 2;74. Ktk loo qo}`bqbq pombebk won{bnabne w}jdopk wumlk` ]olbqkjn Jddkò} wo}qbhb ak Bho}kib Po}kibq abn aonebn iomo}cbpklbn{b honebqbpk mo}mbebk wo}pjblbn i}kpkp {bne honkhwb momo}bwb wo}upbcbbn ak Bho}kib Po}kibq wbab biqu kqu holbluk ikbq abn pq}bqoe{ jd wumlk` }olbqkjn qo}pomuq, hbib nbhbn{b akbneibq pombebk “Mbwbi Cumunebn Hbp{b}bibq‘ bmba knk. Pofbi pbbq kqulbc hbp{b}bibq honfbak qbcu iomo}babbn abn hbndbbq w}jdopk iocuhbpbn

holbluk

cbpkl

ib}{b

eohklbnen{b

ak

mkabne

Wumlk`

]olbqkjn.#]uplbn 6 =77? 6 ?+ Mbn{bi {bne honek}b mbcb Wumlk` ]olbqkjn cbn{blbc ioekbqbn(





















24

wumlk` ]olbqkjn. Pbqu pbhb lbkn mo}moab wonabwbq, pombm hbpkne(hbpkne hohwun{bk abpb} wbnabnebn abn wohkik}bn ponak}k(ponak}k. Aodonkpk {bne akiohuibibn pomoluh Wo}bne aunkb KK, hkpbln{b, puabc qonqu bibn mo}moab aonebn aodonkpk {bne akiohuibibn jloc pb}fbnb(pb}fbnb ak vbhbn hjao}n poib}bne knk. Ablbh cbl knk iohbfubn abn wo}iohmbnebn klhu woneoqbcubn kiuq wulb hononquibn{b #Pucbnabne6 =771 610+ Ab}k =777 aodonkpk {bne qo}iuhwul kqu, qkeb akbnqb}bn{b qo}wklkc pombebk aodonkpk {bne qo}mbki. Wklkcbn





















25

unqui honfbhkn babn{b woneo}qkbn abn wonecb}ebbn {bne pombki( mbkin{b‘. 0.

Aodonkpk Cjb}a Mjncbh, poj}bne Tkò @cbk}hbn wbab Bho}k`bn Nbqkjnbl ]oa @}jpp, {bne mo}mun{k 6 “ Wumlk` ]olbqkjn bablbc pubqu ponk unqui hon`kwqbibn woneo}qkbn wumlki {bne lomkc mbki pockneeb abwbq hohwo}mopb} iowo}`b{bbn wumlki qo}cbabw popoj}bne bqbu j}ebnkpbpk‘. #Pucbnabne 6 =771 6 11+





















23

ho}oib {bne bab cumunebn abn akaueb bibn bab ibkqbnn{b, aonebn `b}b honklbk jwknk wumlki, aonebn qufubn poabwbq huneikn honecumuneibn iomkfbipbnbbn abn ioqbqblbipbnbbn, eunb hon`bwbk io}fb pbhb {bne lomkc w}jauiqkd abn unqui hohonuck iowonqknebn mo}pbhb {bne lomkc odkpkon, aonebn ioekbqbn wono}bnebn {bne qo}on`bnb abn qo}pomb} lubp‘. Ablbh Wumlk` ]olbqkjn qo}abwbq pubqu upbcb unqui houfuaibn cumunebn {bne cb}hjnkp bnqb}b pbqu mbabn aonebn wumlkin{b, upbcb unqui





















2;

hbib, bibn qo}`kwqblbc ikno}fb abn iublkqbp io}fb {bne mbki eunb hon`bwbk iounqunebn mbek knpqkqupk qo}pomuq. Ablbh Oltknb}jF Pjohk}bq #=770 6 35+ Wumlk` ]olbqkjn akibqbibn mo}dunepk ablbh pubqu j}ebnkpbpk bqbu lohmbeb bwbmklb Wumlk` ]olbqkjn qo}pomuq qolbc honunfuiibn pubqu ioekbqbn {bne folbp abn abwbq akmoabibn ab}k ioekbqbn lbkn{b. Honu}uq Mo}q}bna ]. @bndkola ablbh Lumkp #=772 6 =7+, bab qkeb dunepk Wumlk` ]olbqkjn, {bkqu 6





















=7

quebp abn jwo}bpkjnbln{b, mbki pombebk ijhunkibqj} abn hoakbqj}, hbuwun j}ebnkpbqj} bablbc 6 b.

Honunfbne ioekbqbn hbnbfohon ablbh hon`bwbk qufubn j}ebnkpbpk

m.

Hohmknb cumunebn cb}hjnkp bnqb}b j}ebnkpbpk aonebn wumlki knqo}nbl abn oipqo}nbl.

`.

Hon`kwqbibn ijhunkibpk aub b}bc aonebn hon{omb}ibn kndj}hbpk ab}k j}ebnkpbpk iowbab wumlkin{b abn hon{blu}ibn jwknk wumlki iowbab























=2

a.

Hohmonqui `j}wj}bqo khbeo, b}qkn{b wo}bnbn Wumlk` ]olbqkjn mo}uwb{b hon`kwqbibn `kq}b mbek j}ebnkpbpk bqbu lohmbebn{b.





















==

=.? QuebpBQuebp Wumlk` ]olbqkjn Knqk quebp Wumlk` ]olbqkjn bablbc pknij}nkpbpk bnqb}b kndj}hbpk ab}k





















=0

pbnebq wonqkne. ib}onb holbluk Wumlk` ]olbqkjn akwo}jloc jwknk wumlki {bne wjpkqkd abn fueb unqui hohwo}lubp fb}knebn lbneebnbn.





















=1

2.

Honebabibn wohudbibqbn aonebn wolbneebn

=.

Hohmo}kibn mbqbp biqu qo}qonqu.





















=?

=. Mo}woneblbhbn 0. Pjwbn, }bhbc, abn pkhwbqki



















































































































































































































































































Peranan Public Relation Dalam Menigkatkan Pelayanan Pada Pt. Pln (Persero) WS2JB Area Muara Bungo

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