MODULOS PROFESIONALES BUSINESS ADMINISTRATION FINANCES BURLINGTON TESTS

Test 1 (Units 1-2) Name:

Mark:

Reading Comprehension (20 points) (doesn’t say) next to the sentences below.(10 points) 1 Read the e-mail. Then write T (true), F (false) or DS (doesn’t

From: To: Subject:

Maxine Fields Production Team Company News

Hi everyone, The Maintenance Department is replacing the air-conditioners on the top floor this week, so the Human Resources Department is sitting in room 109 on the ground floor. floor. They will be back in their offices on the top floor next Monday. As you know, our company is growing and we are hiring new staff. I am pleased to tell you that Tim Brooks is joining our department next month. He will be in charge of our South American account. I know some of you worked with Tim at Technostar Technostar and I’m sure you’ll make him feel welcome. The meeting with Simon Fields is on Wednesday at our Chapel Street offices. The meeting is in the small conference room on the second floor – the last room on the right. The meeting starts at 9.00 am. I will send an e-mail with the agenda later today. today. Good news: Mario’s Pizza is offering all our employees a 15% discount. Mario’s is located on 8 Rogers Street, opposite the bank. Regards, Maxine

1. 2. 3. 4. 5.

2

The company is replacing its air-conditioners because they’re old. Tim is working at the company now. now. Tim already knows some of the company’ company’ss employees. Simon Fields is coming to the company’ company’ss office. office. The meeting on Wednesday will end late.

Answer the questions. (10 points)

1. Where does the Human Resources Department usually sit? 2. Why is the company hiring hiring new staff? 3. What is Tim’ Tim’ss new job? 4. What is Maxine going to send the production production team? 5. Why should employees go to Mario’s Mario’s Pizza? Pizza?

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Test 1: Units 1-2

Vocabul ary (50 points) Vocabulary 1 Complete the sentences with the words below. (8 points) stockroom w sell w payment w hire w quality w assist w cafeteria w describe

1. 2. 3. 4. 5. 6. 7. 8.

2

The words and phrases in bold are in the wrong wrong sentences. Write Write them next to the correct sentences. (8 points)

1. 2. 3. 4. 5. 6. 7. 8.

3

Your job will be to our personnel manager with his work. I usually have lunch in the on the first floor floor.. Can you the problem to me? You can get more office supplies in the . Their products are expensive, but the is excellent. How much did you last month? We expect to receive the last by 30th March. Our company wants to a new sales rep for our Leeds office.

After cleaning my office, the shipping cost was full. We’ll send the quantity with your order. Don’t forget to check the wastepaper bin before you order. You must put all confidential documents in the spreadsheets. The stairs show that sales of our products are increasing. We sell a large discount of computers at the end of the year. The lift is not working. You’ll You’ll have to use the shredder. The price before the invoice is £95.50.

Match A and B to form phrases. Then complete each sentence with the correct phrase. (10 points)

A

4

B

1. 2. 3. 4. 5.

special filing coat accounts word

a. b. c. d. e.

cabinet assistant processing offer rack

1. 2. 3. 4. 5.

Before the Internet, many people only used their computers for Jack is the new for our financial supervisor supervisor.. File these papers in the in my office. I’ll hang your jacket on the . We have a this week. Buy two, get one free.

.

Match the sentences in A to the responses in B. (8 points)

B

A

1. 2. 3. 4. 5. 6. 7. 8.

Should I keep a log of all our visitors? Can you explain how to use the new photocopier? Have you got a pair of scissors? I can’t find mine. Where does the Marketing Director sit? Your offices are lovel lovelyy. Have you updated the mailing list yet? We’ve run out of fax paper! I’ll be working in the Financial Department, right?

BUSINESS ADMINISTRATION & FINANCE

a. b. c. d. e.

He’s in room 484, opposite Marketing. He’s Yes, write their names here. Yes, Thank you. I’ll show you around. Yes, I’ll send it to you soon. Yes, you’ll be helping Mrs Green, the assistant director. f. No, I gave mine to Anna. g. No problem. I’ll just finish typing this letter first. h. Already? We had two boxes last week!

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Test 1: Units 1-2

5

Complete the phrase in each sentence with the missing missing letters. letters. (8 points)

1. 2. 3. 4. 5. 6. 7. 8.

6

Can you pass me a s of p please? Lisa Barker’ Barker’ss office is i f o the car park, opposite room 24. Can you s am with Joe Fisher for next week? It’ss important to k It’ t o how you spend your money money.. Mr Jones is not in the office today today.. Can I t am ? It’ss £18 for a pack of 20 highlighters. So, what is the p It’ per u ? Can you s my c today? I’m very busy busy.. I’d like you to p ap for the meeting with Waldon’ Waldon’ss on Monday Monday..

Write the correct words next to the description. description. (8 points)

1. 2. 3. 4. 5. 6. 7. 8.

In the middle of two things b To leave a place e You use this to show a film. p To help someon someone e a t The people who work in a company s Room where you make food k You use use this to destroy destroy personal personal documents. s r The first place visitors visitors go to when they visit visit an office building. r

Functional Language (10 points) Circle the correct response.

1. Would you like something to drink? a. No thanks. b. I’d love a coffee. c. Both a and b. 2. How much is each pack? a. Each pack has five pens. b. Each pack costs £3.00. c. Both a and b. 3. Thanks for your help. a. You’re welcome. b. Certainly. c. Both a and b. 4. How do I get to the toilets? a. They’re on the first floor floor,, next to room 284. b. Go straight. They’re at the end of the corridor corridor.. c. Both a and b. 5. Would you please type this agenda? a. With pleasure. b. I hope I remember all this. this. c. Both a and b.

6. Should I keep a log of the visitors? a. Yes, Alice will show you what to do. b. Yes, it should arrive by tomorrow. c. Both a and b. 7. Excuse me, I’ve got an appointment with Mr Chandler. a. Then I’ll show you around the office. b. He’ He’ss in room 383. That’s That’s on the 3rd floor. c. Both a and b. 8. You’ll also be in charge of office supplies. a. Who do I order from? b. Should I keep an inventory? c. Both a and b. 9. The cafeteria is on the top floor floor.. a. Nice to meet you. b. Let’ Let’ss take the lift. c. Both a and b. 10. You’re responsible for receiving visitors. a. I’ll offer them something to drink. b. I’ll record the time they arrive and leave. c. Both a and b.


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Test 1: Units 1-2

Listening Comprehension 2 (20 points) 1 Listen to the conversation and circle the correct answers. (10 points) 1. 2. 3. 4.

Emma wants to talk about the people she works with / her job / Mr Brown. Emma doesn’t like typing letters / data entry / sending e-mails. Mr Fox understands why Emma wants to leave the company / do a different job / meet new people. The administrative assistant is in charge of meeting sales reps / ordering supplies / scheduling meetings. 5. Emma wants to think about / apply for / hear more about the new job.

2

Listen again and complete the sentences. (10 points)

1. 2. 3. 4. 5.

Emma likes the she works with. The company is with Emma’ Emma’ss work. Emma wants to apply for the job of . Mr Fox thinks Emma will the new job. The sales reps sometimes need help .

BUSINESS ADMINISTRATION & FINANCE

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Mark:

Reading Comprehension (20 points) Questions) page. Then complete the sentences below. below. (10 points) 1 Read the FAQs (Frequently Asked Questions) FASTWAY COURIER SERVICE Frequently Asked Questions 1. When will my package arrive? You will will receive updates on your your mobile phone or or e-mail, but you you can also track the shipment shipment of your package online. Just log in with your tracking number and password. You You can also call Customer Service and speak to one of our representatives.

2. What happens if I am not available to accept accept a package? package? The courier will leave a note asking you to contact Customer Customer Service. You can choose choose another delivery time, pick up your package from your local FastWay office or ask us to deliver it to a different address.

3. What payment payment methods do you accept? accept? If you you ship frequently frequently,, we recommend opening opening a FastW FastWay ay account account with us. This offers offers a discount discount and also the opportunity to pay by a monthly invoice. In general, customers can pay by credit card, either online or by calling Customer Service. We We do not accept cheques.

4. Can I send send fragile fragile packages? All our couriers receive special training on handling both regular and fragile goods. Our shipments reach their destination safely and on time 99.8% of the time!

1. 2. 3. 4. 5.

2

Customers get about their shipments on their mobile phones or e-mail. Customers can track their shipments by phoning . Customers are offered a discount if they . Customers can’t pay with . Couriers have learned fragile packages.


1. Why does a customer need a tracking number and password? 2. When does the courier leave a note for a customer? 3. Where can customers pick up their packages if they aren’t home to accept their package? 4. Which customers should should open a FastWay account according to the text’ text’ss recommendation? 5. Why does the text mention 99.8%?


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Test 2: Units 1-4

Vocabulary (50 points) Vocabulary 1 Circle the word that doesn’t belong. (8 points) 1. 2. 3. 4. 5. 6. 7. 8.

2

Circle the correct answer answer.. (8 points)

1. 2. 3. 4. 5. 6. 7. 8.

3

invoice w subtotal w receipt w bank statement reply w cut w paste w copy photocopier w scanner w shredder w loudspeaker wrap w mark w rewind w weigh delete w replay w save w retrieve column w heading w row w paragraph price w cost w quality w payment deliver w charge w send w distribute

If you don’t bring your own lunch to work, you can buy lunch at the kitchen / cafeteria / warehouse. If you need some office office supplies, supplies, go to the stockroom / maintenance / the lobby. Why are you taking the lift / stairs / exit to the 19th floor? That’s crazy! You should underline / handle / inspect each package before you send it. You Have you got a pair / sheet / roll of letter-sized paper? Make sure all letters are signed / modified / developed before they are posted. Can you type letters / deliver the message / schedule a meeting with the CEO for next Tuesday? Write the address on the label / enclosure / directory and attach it to the package.

Complete the sentences with the phrases below. (10 points)

log out w update the mailing list w prepare a presentation w contact someone w off the hook show the visitors around w go past w in charge of w press this button w explain how to use

1. 2. 3. 4. 5. 6. 7. 8.

Tim is Head of IT IT.. His department is all the company’ company’ss computers. I need to from Coten International. Have you got their phone number? Can you the building, please? I left the phone by mistake. That’ That’ss why the phone didn’t ring all morning. the CEO’ CEO’ss office. Then turn right and you’ll see it in front of you. Can you the new fax machine? You should always of your computer account at the end of the day day.. I would like you to help me about our hotels in the UK for the meeting on Tuesday. 9. You need to to hear your incoming messages. 10. You need to before we send out the new catalogue to our customers.

4


A

B

1. How should I send the contract? 2. Should I underline the title? 3. Is the company looking for new sales representatives? 4. Are you going to order office supplies today? 5. I’ll be working in the Operations Department, right? 6. Should I keep a log of the visitors? 7. Were there any enclosures with the letter? 8. Should I send the document as an attachment?

a. Yes, we’ve run out of paper and envelopes. b. Yes, your job will be to assist Joe Green, the Director. c. No, you can paste the information information into into the e-mail. d. All legal documents should should be sent sent by registered mail. e. Yes, they want to hire another five. f. No, I think you should bold it. g. No, Janice who works at the reception does that. h. Yes, they sent sent a cheque, too.


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Test 2: Units 1-4

5


1. 2. 3. 4. 5.

Please put these documents in the coat rack. We’ll need the air-conditioner to show our PowerPoint presentations at the meeting. Have you got a roll of scissors? Would you like me to hang your jacket on the filing cabinet? When will the special instructions arrive? We’ve got many customers who are waiting for their orders. 6. There’s a pair of sticky tape on my desk. 7. I’m hot. Turn on the projector. 8. The goods are keep away from heat and handle with care.

6

Complete the sentences. (8 points)

1. The CEO’ CEO’ss office is on the floor of the building. There’s a great view of the town from his window. 2. You should wrap the clock in bubble wrap. It’s very . 3. This package is quite heavy. The will be expensive. 4. W We e must 5. You need to

the package – what are its length, height and width? the incoming mail to the employees by 9.30 am.

6. You must double 7. Does this 8. There’s a

on this icon to log into the program. copy in colour or only in black and white? of six highlighter highlighterss on my desk.

Functional Language (10 points) Number the sentences in the correct order to form two dialogues.

Dialogue 1

Dialogue 2

a. Great. Thanks for your help. b. You’re right. I’ll cut and paste the details details from the catalogue. c. Is this document OK? I want to send it out soon. d. I think I would also make the font bigger and bold it. e. Yes, I think so. But I would include some details about our special offer offer..

a. First enter your access code. b. Thanks for your help. c. Then pr press ess 1 to listen, 2 to save and 3 to delete. d. How do I check my incoming messages? messages? e. What do I do after that?


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Test 2: Units 1-4

Listening Comprehension 3 (20 points) 1 Listen to the phone conversation and complete the sentences. (8 points) 1. 2. 3. 4.

2

John is invited to an interview for the job of John’ss interview is on John’ morning. Amy’s office is on the floor. John will get to the interview by .

.

Listen again and circle the correct answers. (12 points)

1. 2. 3. 4. 5. 6.

Amy calls John in the morning / afternoon / evening. Amy works for the Technology Department / Personal Assistant / Personnel Manager. The discussed job mainly involves screening calls / going to meetings / writing letters. Human Resources is near Amy’ Amy’s s office / the Financial Department / the Accounting Department . John should park on Victoria Street / in the visitors’ car park / in the post office car park. John should send an e-mail / fill in a form / call Amy before his interview. John


8


Mark:

Reading Comprehension (20 points) advice column. Then write T (true), F (false) or DS DS (doesn’t say) next to the sentences below. 1 Read the advice (10 points)

SMALL BUSINESS OWNER Need advice about shipping? Ask Rick Bradford, shipping advisor. I have an online business selling sports equipment. Many customers do not complete their order when they see the high shipping rates. How How can I avoid losing these customers? Matt Customers often cancel orders if they think the shipping costs are too high. Are you overcharging for shipping? You You should charge customers only what it costs you to ship. If you don’t, don’t, your customers will become suspicious and shop somewhere else. Try to offer shipping on small light items, like socks, free of charge. I’ve just started my own electronics business and I need to save money. I’ve found a cheap shipping company online, but I’m not sure I can trust them. Tina It is important to minimise costs, but you must do it in the right places. Not all shippers are reliable. Your Y our customers want want to receive their goods on time and free of damage. damage. Find out out what is included in in the quote the shippers gave you. Ask specific questions. How often do they pick up? What happens if your goods are lost? For more information about choosing the right shipper, go to www.sendmystuff.com.

1. 2. 3. 4. 5.

2

Matt is losing many of his customers. Rick thinks Matt is overcharging his customers. Rick thinks Matt should offer his customers free shipping on some items. Tina feels confident about the shipping company she found online. Rick thinks Tina should choose a cheaper shipper shipper..


1. Why do many businesses lose customers? 2. What should should businesses charge customers for shipping? shipping? 3. Why does Tina want to use a different different shipper? shipper? 4. What should should Tina find out from from the shippers? a. b.


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Test 3: Units 5-6

Vocabulary (50 points) Vocabulary 1 Complete the sentences with the words below. (8 points)

requirements w volume w introduce w import w compete w negotiations w specify w advantages

1. 2. 3. 4. 5. 6. 7. 8.

2

There are to using a bigger shipping company company.. Don’t forget to the colour and quantity when you order order.. We can’t with their prices but we can offer better service. We charge our customers by , not by weight. I’d like to you to Mr Thornton, our new Financial Director Director.. You must check the for shipping to India. Our company would like to Japanese products into the UK. After two weeks of , the companies still can’t agree.

Circle the correct response. (6 points)

1. I’ll be out of town next week. a. Where are you going? b. I was there last month. c. The train leaves at 4.00. 2. Alice has a very friendly tone of voice. a. Yes, she sounds very pleasant. b. Yes, it’s it’s hard to hear her somet sometimes. imes. c. Yes, she should make sure the customer is happy happy.. 3. I’m sorry, Mr Brown’s line is busy at the moment. a. When will he be back? b. Should I take a message? c. Can you ask him to get back to me? 4. I’d like to go over the contract with you. a. Put it in the filing cabinet. b. We can do it after lunch. c. You You shouldn’t go there. 5. You should have asked for permission before sending that fax. a. Is it OK if I send them a fax? b. Alright. I’ll send it later later.. c. I’m sorry sorry.. It won’t happen again. 6. Please transfer my calls to Greg while I’m away. a. No problem. When are you leaving? b. No problem. Greg works on the top floor floor.. c. No problem. I’ll put you through now.

3

Circle the correct word to show you understand the underlined words. (10 points)

1. 2. 3. 4. 5. 6. 7.

Can you put me through to line / extension extension / ring ring 463, please? They’re unloading the vessel / consignee consignee / port port now. You should try exporting to domestic / foreign / pleasant markets. I’ve been trying to reach the company all day but there’ there’ss no reply / delivery / reference . We guarantee fast shipping / trade / contacts. The company made a big profit profit from their investment / opportunity / signature . What are the requirements requirements for sending special instructions / freight containers / container terminals to Japan? 8. You should avoid taking too many receipts / arrangements / risks when you start a business. 9. I’ve got an urgent message / opinion / impression for Mr Watkins. 10. What is the company going to do about the loss of our cargo / extension / negotiations?


10

Test 3: Units 5-6

4

Tick the sentences that are true. Pay attention to the words in bold. (8 points)

1. 2. 3. 4. 5. 6. 7. 8.

5


1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

6

You should do a follow-up before you sign a contract. Your customers customers should should always be your first priority. You should always greet your visitors when they leave. It is difficult to work with people if you don’t trust them. Workers load the ships with cargo after they leave the port. You should always interrupt your customer when he is speaking. Businesses should always try to answer answer customers’ calls before the third ring. It’ss important to know the job requirements before you go for an interview. It’

Nicola does her job very loudly / clearly / professionally. Please send us a list list of your rates / negotiations / paperwork. It is great / essential / responsible that we send the e-mail before 4 o’clock. Do you know the name of the director / manufacturer / courier that produced the goods? European countries do a lot of investment / trade / background with each other other.. Mrs Wilson is urgent / impatient / unavailable at the moment. Can I help you? What was the port of origin / volume / heading of this cargo? Do you have a buyer / shipper / vessel for your house? I’d like to guarantee / describe / discuss something with you. The company is losing losing money. money. We We need to hang up / minimise costs / start a business.

Complete the phrase in each sentence with the missing letters. (8 points)

1. 2. 3. 4. 5. 6. 7. 8.

Buy two and get one completely f of c . I was talking to Jane and we were c o in the middle of our conversation. L me k as soon as you hear from Mr Bendon. Ir a b fixing computers from my house. It’ss important to learn how to m It’ r in business. Make sure you s all financial t on your website. I need to talk to you as s as p . Try and c a p i when you meet someone for the first time.

Functional Language (10 points) Match the sentences in A to the responses in B.

A

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

B

Why don’t you contact a sourcing company? What discounts are they offering us? I think I’d like to start my own business. Is it possible to track their shipments online? Can you please come into my office? We only consider offers received in writing. I understand Nancy Ford was looking for me. One of the reps tried to assist us. They are offering the best rates at the moment. May I ask who’ who’ss calling?

a. b. c. d. e. f. g. h. i. j.

Are you sure? It’ It’ss very hard work. Then we should use them. Yes, it’s it’s Mr Bennett from J-leasing. Was she able able to help you? Can you recommend anyone? They can give us 15% if we pay by by the 30th. Yes, of course. Can I just finish this e-mail? Yes, and they also send updates updates to your mobile. Yes, she wants to know why her shipment hasn’t arrived. I understand. I’ll send you an e-mail soon.


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Test 3: Units 5-6

Listening Comprehension 4 (20 points) 1 Listen to the conversation and circle the correct answers. (10 points) 1. Mr Wilson didn’t . a. get back to Peter b. return Mrs Ford’s calls c. leave James a message 2. Mrs Ford’s order of bananas . a. didn’t arrive b. arrived a week late c. arrived on Monday 3. What is Mrs Ford’ Ford’ss order number? a. A678 b. A768 c. A867

2

4. The workers are the freight container now. a. waiting for b. delivering c. unloading 5. Mrs Ford will receive her order . a. tomorrow afternoon b. yesterday afternoon c. this afternoon

Listen again and answer the questions. (10 points)

1. Where is Mr Wilson? 2. What is Peter’s job? 3. Why does Mrs Ford want to order order from Fast Fruit? 4. Why doesn’t doesn’t Mrs Ford want James to put her on hold? 5. What is Mrs Ford Ford going to tell Mr Wilson?


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Mark:

Reading Comprehension (20 points) (10 points) 1 Read the e-mail. Then complete the sentences below. (10

From: From: Peter To: o: Laura Subject:

While I’m away

Hi Laura, As you know, I’ll be out of the office all next week. I’ll be attending the international trade exhibition in Birmingham until Thursday Thursday.. On Friday, Friday, I’m going to meet two of our manufacturers in Birmingham to discuss new lines of products with them. Please take care of the following while I’m away: 1. Call Mr Stone and tell him that the freight container with his order arrived arrived in Hull yesterday.. The goods will be unloaded today and should reach him by tomorrow yesterday t omorrow afternoon. 2. I’d like us to serve a buffet lunch at our product demonstration for Wilton’s next Tuesday uesday.. Please confirm with Kate from Wilton’s exactly how many people are coming and notify Denise by Thursday Thursday.. She’ll organise the lunch. I’ve already booked the big conference room on the fifth floor from 10.00 to 15.00. There’s no need to organise any special equipment for the demonstration. The standard audio-visual equipment is enough. 3. We’re holding the quarterly sales meeting on 15th July, July, and I need to start preparing the agenda as soon as I get back. Please prepare the sales figures for the Asian market and e-mail them to me. While I’m away, away, you can contact me by e -mail or call my mobile phone if you have any urgent questions. Thanks, Peter

1. 2. 3. 4. 5.

2

Peter is going to discuss new lines of products with Laura needs to ask Kate . Denise is going to . The quarterly sales meeting is scheduled for Peter asks Laura to prepare .

.

.


1. Where will Peter be until next Thursday? 2. Where is Mr Stone’ Stone’ss order now? 3. What has Peter already done to prepare for for the demonstration for Wilton’ Wilton’s? s? 4. Why does Peter mention audio-visual equipment? 5. How can Laura get in touch with Peter next week?


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Test 4: Units 5-8

Vocabulary (50 points) Vocabulary words below to each of the word word groups. groups. (8 points) 1 Add one of the words buffet lunch w postpone w buyer w monthly w exhibition w essential w no reply w guarantee

1. 2. 3. 4. 5. 6. 7. 8.

2

The words and phrases in bold are in the wrong sentences. Write them next to the correct sentences. (8 points)

1. 2. 3. 4. 5. 6. 7. 8.

3

cancel w reschedule w supplier w manufacturer w urgent w critical w catered w menu w be cut off w miss a call w ensure w risk w daily w quarterly w demonstration w display w

Increasing sales in the South American market is a follow-up for our new CEO. We received a lot of positive name tags on our company website from our customers. Priority for the convention opens on 14th June. Visitors to the company should wear their objections at all times. The profit left the port of origin yesterday yesterday.. The company made £50,000 cargo last year. We always do a registration to make sure customers are satisfied with our service. One of my main comments to buying that computer is that it is too expensive.


A

1. 2. 3. 4. 5. 6. 7. 8.

There are advantages to holding the meeting off-site. I wasn’t at the orientation meeting last week. Was Rick Jones at the board meeting last week? We were thinking of making the shipping arrangements with Aldwych Shipping. I didn’t enjoy Charles Upton’ Upton’ss presentation yesterday yesterday.. What’ss the time frame for the project? What’ We’re spending too much money money.. How can we minimise our costs? I’d like to speak to Janet Nelkin. B

a. b. c. d. e. f. g. h.

I’m afraid they aren’t very reliable. You should use James Brothers instead. I agree. He didn’t speak clearly clearly.. But it’s it’s more convenient to have it in our offices. We guaranteed the customer it would be ready by 1st June. I’ll summarise the main points for you. She isn’t in the office right now. Is it something urgent? We could stop giving out free gifts at exhibitions. I don’t know. I’ll check the attendance list.


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Test 4: Units 5-8

4

Complete the sentences with the words below. (10 points)

trust w announce w avoid w import w provide w introduce w set up w compete w interrupt w go over

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

5

Write the word that fits the description. (6 points)

1. 2. 3. 4. 5. 6.

6

Please don’t me when I’m speaking. We’ll all the equipment in the auditorium. It’ll take about an hour hour.. Where does your company its tea from? Our company has to with much larger companies. It’ It’ss not easy easy.. Our shipping manager manager,, Jack, can answers to your questions about international shipping. Let’ss Let’ the sales figures together to prepare for the meeting on Tuesday uesday.. You shouldn’t everything you read on the Internet. You must be careful. I’d like to you to Mrs Fletcher Fletcher,, our new marketing representative. The managing director is going to his plans for the company to all the employees. We must making this mistake again.

something that happens once a year a happening in all parts of the world w talk about d sell again r very important or necessary e to say hello to someone who has just arrived g

Match A to B to form phrases. phrases. Then complete each sentence with the correct phrase. (10 points)

A

B

1. 2. 3. 4. 5.

staff laser friendly brainstorming light

a. b. c. d. e.

refreshments meeting session pointer tone

1. 2. 3. 4. 5.

I always enjoy speaking to Rick on the phone. He’ He’ss always got a . You’ll need a when you give your presentation. Management want to hold a on Tuesday for all employees in the company company.. We should serve everyone at around 3.00 pm. The idea came to me during a we had last month.


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Test 4: Units 5-8


1. Would Thursday 11th May suit Mrs Parker? a. What other requirements have you got? b. I’m afraid that won’t work as she’ she’ss got a previous commitment. c. We only consider offers made in writing. 2. I think I’d like to start my own business. a. May I ask who’ who’ss calling? b. The biggest problems are loss and damage. c. You mustn’t mustn’t risk a large investment at the beginning. 3. How long long is Adam’ Adam’ss presentation presentation supposed supposed to be? a. It’ It’ss an hour long plus 25 minutes for questions. b. Then we’ve got time for a 30-minute break. break. c. Let’ Let’ss schedule it for 8.30. 4. What’ What’ss next on the programme? a. Let’ Let’ss go over the programme so you can take care of all the details. b. The CEO has got 15 minutes for his opening remarks. c. What’ What’ss the closing session? 5. Hello, this is Brad Foster Foster.. I understand Janice Buxton was looking for me. a. I’m afraid Janice is currently unavailable, but she’ss specified the issues to me. she’ b. Can you please come into my office? office? c. Janice has got a meeting with Dan scheduled for tomorrow at 2.00 pm.

6. I’m thinking of running running an import business. a. The first first thing you need need to do is choose products from a foreign source for resale. b. What discounts are they offering offering us? c. They are offering the best rates at the moment. 7. We want two catered coffee breaks breaks a day as well as a buffet lunch and dinner. a. Let’ Let’ss look at the order together. b. I’ll contact a few places and get quotes. c. One of the sales reps tried to assist us. 8. We are going to need the venue from 10th to 13th January January.. a. The reps reps are going to greet customers customers and hand out name tags and brochures. b. Will you require any special equipment? c. I’d like you to look for a venue. 9. Would you like to reschedule now? a. Let’ Let’ss try for next week. b. I’m afraid that won’t work as I’ve got a previous commitment. c. I’m going to have have to postpone the meeting. 10. They guarantee fast shipping. a. Why don’t you contact a sourcing company? b. Look for products that have got an advantage. c. Is it possible possible to track their shipments online?

Listening Comprehension 5 (20 points) 1 Listen to two phone conversations and circle the correct answers. (10 points) 1. Dan Martin is out of town / on the phone / unavailable now. 2. Dan wants to cancel / postpone / schedule a meeting. 3. Robert can’t meet Dan on Wednesday because he will be on holiday / has got a meeting / is out of the office . 4. John Sullivan doesn’t want to put Susan through / leave a message / stay on the line . 5. John’s John’s order hasn’t arrived / arrived late / will arrive on Thursday.

2


1. 2. 3. 4. 5.

What did Dan Martin do on Friday according to Robert? When does Robert prefer to meet Dan? What was Mr Stevens doing when when John called? Who manages John’ John’ss account? When did John last speak to Mr Stevens about his order?


16


Mark:

Reading Comprehension (20 points) advertisements. Then write write T (true), F (false) or DS (doesn’t say) next to the sentences below. below. 1 Read the advertisements. (10 points)

Business Travel Expo Riverview Exhibition Centre

Royal Star Hotel

21st-28th March, 2015 The travel exhibition that caters to the business world. Attract new customers and a nd increase your business. Listen to talks from experts in the field of business travel. Meet buyers from large, well-established companies. Learn about the latest trends in business travel: booking systems, mobile telecommunications, hotels, medical assistance, luggage and more. Over 6,000 visitors from all over the world! For more information go to www.BusinessTravelExpo.com www .BusinessTravelExpo.com

Exhibitors: Sign up by 1st November Novembe r, pay the deposit and save 15% on booth rental. Visitors: Register by 1st February and save £20 on the registration fee.

1. 2. 3. 4. 5.

2

“Best Small Hotel for Business Travellers,” Business Go Magazine Second Place, Best Spa Travel UK Readers Awards 2012 > Business Centre equipped with free wi-fi and conference rooms for your business meetings (up to 10 people). > Same day laundry service. > Spa and swimming pool. > First class restaurant offering local cuisine. > NEW restaurant opening in April 2015 catering for parties of up to 50 people.

For guests attending the Business Travel Expo: > Special room rates. > Free shuttle service to and from the Riverview Exhibition Centre.

Visit our website for more information or give us a call at 234 777 8888.

At the Business Travel Expo, visitors can learn about the latest trends in family travel. Over 6,000 visitors visitors come to Business Travel Expo every year. year. Visitors will pay a higher registration fee if they register after 1st February February.. The Royal Star is an award-winning hotel. Guests attending the Business Travel Expo pay a special rate for the shuttle service.


1. 2. 3. 4. 5.

The Business Travel Expo is taking place from . To get a cheaper rate, exhibitors should . Royal Star Hotel guests can in the conference rooms. Guests can eat at the hotel restaurant. From April, the Royal Star Hotel will be able to .


17

Test 5: Units 9-10

Vocabulary (50 points) Vocabulary answer.. (8 points) 1 Circle the correct answer 1. 2. 3. 4. 5. 6. 7. 8.

2

Did you pay the telephone voucher / bill / quote this month? Here’s our business card / slogan / catalogue with details of all our products. Here’s Who organised / represented / specified last year’ year’ss conference? We have a priority / quality / variety of products that you will find useful. Please pay your logo / deposit / booth at the desk. The company is expanding / rescheduling / forwarding their business in India. The food participants / consignees / vendors are at the back of the exhibition hall. The rooms at that hotel are are really luxurious / thoughtful / well-established.


B

A

1. 2. 3. 4. 5. 6. 7. 8.

3

I’m sorry sorry,, but the flight to Berlin is fully booked. I’d like to make a reservation for tonight, please. The waiter was very good, wasn’t he? We should exchange business cards. What are your rates? Have you seen the video clip we made? Did you rent a car when you were on holiday? Did you travel via Rome?

a. b. c. d. e. f. g. h.

Yes, you should give him a tip. No, I forgot to take my driving driving licence. Definitely. Definit ely. Here’s mine. Our standard rooms start from $99 a night. Yes, we had a 24-hou 24-hourr stopov stopover. er. Certainly.. For how many people? Certainly No, but I saw the TV commercial. Can you put me on the waiting list?


A

B

1. 2. 3. 4. 5.

low room body seat return

1. 2. 3. 4. 5.

The restaurant is closed. Let’ Let’ss call It’ss much cheaper to travel in It’ I’d like to book a You can tell from a person’ person’ss You can change your

4

The words in bold are in the wrong sentences. Write them next to the correct correct sentences. (8 points)

1. 2. 3. 4. 5. 6. 7. 8.

a. b. c. d. e.

language season ticket service assignment . . to Milan, please. if he’ he’ss interested in the conversation. up to 24 hours before you fly fly..

The plane skills at 11.00 at Terminal 3. I hope the conversation represents more easily than the last time. Our menu lands 25 different flavours of ice cream. The hotel had no passengers for the month of August. What specifications do you need to be successful in business? Mr Brandon always flows the company at the annual exhibition. All features on Flight 363 to Rome are requested to go to Gate 24. The equipment will be made according to the customer’ customer’ss vacancies.


18

Test 5: Units 9-10

5

Complete the mini-dialogues with the words below. (10 points)

take off w pamphlets w boarding pass w promotional material w renting a car w itinerary w delayed gate w unlimited mileage w check-in

6

1. A: B: 2. A: B: 3. A: B: 4. A: B: 5. A: B:

Where is the ? The are under the table. You’ll need to show your passport at the What about my ? The flight to San Diego is . Do you know when it will ? is three hours before the flight. Are you sure? Check your . Is it worth from that company? Definitely! They offer .

.

What do the people want? Write the correct phrase next to each sentence. (6 points)

1. 2. 3. 4. 5. 6.

“I’d like to eat all my meals at the hotel.” f “I want a train ticket in one direction only.” o “ A place to exercise at my hotel.” f “A “I need clean clothes.” l s “Rooms for the CEO of our company.” e “We need somewhere to keep our bags.” s

Functional Language

b c

t

s s

(10 points)

Circle the correct response.

1. I represent Cosmic Import and Export. a. It’ It’ss a pleasure pleasure to meet you. b. What do you do there? c. Both a and b. 2. Check-in is two hours hours before the flight. a. Please have your boarding pass ready ready.. b. Then we should leave home home at 2.30. c. Both a and b. 3. What type of cuisine do you serve? a. Our head chef is from France. b. We serve mainly French food. c. Both a and b. 4. The direct direct flight on 22nd July has been cancelled. a. What about the flight flight on the 23rd? 23rd? b. Is there a flight via Rome? c. Both a and b. 5. We’ll need a big banner banner with the company logo and slogan. a. I think the marketing department have one. b. Can you ask them? c. Both a and b.

6. The European market is very hot right now. a. Yes, but I think that is going to change. b. Yes, our sales are are doing well there. c. Both a and b. 7. What are we going to feature on the laptops? a. We’ll put them on the stand. b. Mainly clips of our advertisements. c. Both a and b. 8. We’re checking out different hotels for a business trip. a. I can recommend the Lotus Hotel on George Street. b. This is a non-smoking area. c. Both a and b. 9. Where should we put the giveaways? a. We can display display a few on the stand. stand. b. They’re under the table, next to the stand. c. Both a and b. 10. We’ll also need a stand for promotional material. a. We’ll need the larger size. b. I’ll let the exhibition manager know. c. Both a and b.


19

Test 5: Units 9-10

Listening Comprehension 6 (20 points) 1 Listen to the conversation. Correct the sentences by changing the words and phrases in bold. (10 points)

1. 2. 3. 4. 5.

Kate’s flight was supposed to take off 12 hours ago. Kate’s Kate is a technician for Tamcorp. The flight to Toronto Toronto is delayed due to technical problems. Mike checks the flights flights to Toronto Toronto on the departure board. Mike paid for his stay in the airport hotel.

2


1. 2. 3. 4. 5.

Kate is Tamcorp at a meeting in Toronto. Royal Air is offering passengers . Mike tells Kate that 20 flights to and from Toronto . Mike spent at the airport hotel in Chicago last year year.. Kate is surprised to hear that Mike is .


20


Mark:

Reading Comprehension (20 points) (doesn’t say) next to the sentences 1 Read the letter of complaint. Then write T (true), F (false) or DS (doesn’t below. (10 points)

Dear Mr Jones, Following our telephone conversation yesterday, I am writing to give the details of my complaint about your hotel. I have stayed at the Lotus Hotel many times and have always been satisfied with your service. However, this time I was very dissatisfied with the way I was treated. I recently booked a double room at the hotel for 28th July. When we booked the room, we told the hotel receptionist we would be arriving at around 8 pm. Unfortunately, our flight arrived three hours late and we didn’t get to the hotel until 11 pm. The receptionist told us that there were no rooms available. She explained that according to hotel regulations the guests must pay for the room in advance if they want the hotel to keep the room after the expected arrival time. She apologised and said that someone should have told us this when we booked the room. After many phone calls, we found a room at the Royal Hotel. However, the price was £100 more than the room we had booked at the Lotus Hotel. I expect to receive compensation from the Lotus Hotel for the trouble and expense we experienced. Yours sincerely, Jenny Smith 1. 2. 3. 4. 5.

2

Jenny usually enjoys staying at the Lotus Hotel. Mr Jones has already spoken to Jenny about her recent stay at the Lotus Hotel. Hotel. Jenny’s flight arrived on time. Jenny’s The receptionist at the Lotus Hotel was rude to Jenny Jenny.. Jenny thinks the Royal Hotel Hotel charges too much for its rooms.


1. When did Jenny arrive at the hotel? 2. What was the problem? 3. What should the hotel have told Jenny? 4. What is Jenny’ Jenny’ss complaint about the Royal Hotel? 5. What does Jenny want the Lotus Hotel to do now?


21

Test 6: Units 9-12

Vocabulary (50 points) Vocabulary answer.. 1 Circle the correct answer 1. 2. 3. 4. 5. 6. 7. 8.

2

Our company’ company’ss employees can take up to two weeks of laundry service a year. A body language of the song has been watched wa tched 10,000 times on YouTube. YouTube. I walk at least an hour a day day.. I don’t don’t need to join a standard room. These planes planes are are so small. There There isn’t isn’t enough fitness centre for my luggage. We took a storage space at the hotel to save money. We offer our return ticket to homes, hotels, restaurants and hairdressers in the area. I could tell from Alice’ Alice’ss unpaid leave that she was becoming impatient. I’ve booked a video clip to Naples on AngelAir. AngelAir.


1. 2. 3. 4. 5. 6. 7. 8.

4

I worked a lot of specifications / insurance / overtime last month. Some people don’t like to be asked their slogan / age / vendor. Don’t leave your bags or luggage unattended / stored / displayed at any time. We spoke to the manager about the rude / non-smoking / luxurious hotel staff. The job pays a voucher / trend / salary of £50,000 a year. The hotel has got a restaurant on its itinerary / premises / firewall. We asked Kate to help, but she flowed / refused / solved to do anything. I’m thinking of accompanying / landing / displaying Jenny to the exhibition e xhibition next year. year.


1. 2. 3. 4. 5. 6. 7. 8.

3

(8 points)

The bill doesn’t include service. Don’t forget to give the waiter a deposit / nod / tip. All requests for holiday leave must be restricted / approved / rejected by your department manager. You will have to show show your boarding boarding pass at the spa / gate / exhibition before you get on the plane. We can’t give you a refund, but we can exchange / monitor / question the item. What skills skills do do you need to be a co-worker / passenger / chef? We alerted the security guard about the man’ man’ss commercial / potential / suspicious behaviour. The card reader was broken when when I arrived at work, so I couldn’t clock in / take off / clock out. We have vouchers for this hotel, but we can’t use them in low season / high season / maternity leave.


A

1. 2. 3. 4. 5. 6.

half luxury personal valued room outbound

B

a. b. c. d. e. f.

service board flight belongings customer suite

1. Don’t forget to take your with you when you get off the plane. 2. Does the hotel offer ? I’m really hungry, hungry, but I’m too tired to go out to a restaurant. 3. If I had more money money,, I would stay in the hotel’ hotel’ss . 4. We’ll be busy touring all day day,, so we only need to book at the hotel. 5. As a , we’d like to offer you a 20% discount on your purchase. 6. Which airport does the leave from?


22

Test 6: Units 9-12

5


has got a hole w at our expense w written notice w in the long run w is missing a part w be in touch making small talk w failed to meet

1. It’ It’ss a lot of work to start a business, but I’m sure we’ll make a big profit. 2. It was nice meeting you. Here’ Here’ss my business card. Let’ Let’ss . 3. I just noticed that the dress I bought yesterday ! I’m going to return it to the shop right now. 4. People didn’t like the film. It expectations. 5. If you want to leave your job, you must give 30 days . 6. I don’t enjoy at exhibitions. I never know what to say say.. 7. We will replace the broken items . We’ve already sent them by courier courier.. 8. We received the machine this morning, but it . It can’t work without it.

6


1. The flight has got a stopover in Hong Kong 4. I’d like to rent a car. for an hour. a. Can I see your driving licence, please? a. I’d prefer a direct flight. b. We offer unlimited mileage on many of b. Make sure you do not have any overweight our cars. luggage. c. Both a and b. c. Both a and b. 5. John has asked to take some time off next week. 2. The Orchid is a popular award-winning restaurant. a. Tell him we’ll credit his account. a. What cuisine do they serve? b. Yes, I know. He has to deal with some b. I’ve heard it has got an excellent reputation. family matters. c. Both a and b. c. Both a and b. 3. We’re hoping to enter the European market 6. I see APS Security has has got a vacancy for a next year. personal assistant. a. We value you as a customer customer.. a. Yes, the company is expanding. It’ It’ss for the new Manchester office. b. Have you thought about how to achieve that goal? b. Yes, it’s for Susan’s job. She’s going on maternity leave in January. c. Both a and b. c. Both a and b.

Functional Language

(10 points)

Match the sentences in A to the responses in B.

A

B

1. We’re checking out different hotels for a business trip from 17th to 19th of July. 2. Hello, Mr Daniels. You wanted to see me. 3. I made a reservation for the CEO on a morning flight to San Diego on 12th July, July, but I have to change the reservation. 4. We’ll also need a stand for promotional materials. 5. I should log off the computer when I leave. 6. What happens if an employee forgets his swipe card or loses it? 7. I’d also like to know if we can book a private room for a party of 12 at the hotel restaurant. 8. This will have serious consequences for our business. 9. Hi, I’m Lynne Peters. I represent Allison’ Allison’ss Bakeries. 10. What are your rates?

a. Certainly. Certainly. Would you like to make a reservation now? b. He must notify his or her manager immediately. c. Nice to meet you. I’m Matt Johnson from Eden Nature Foods. d. Certainly Certainly.. May I have the passenger’ passenger’ss name and flight number number,, please? e. Where will we put the giveaways? f. Yes, I’m afraid there have been complaints from customers about you. g. It’s $150 a night. h. How many people are we talking about? i. And remember to also lock all office doors. j. I’m sure we will find a way to compensate you for the inconvenience.


23

Test 6: Units 9-12

Listening Comprehension 7 (20 points) 1 Listen to the conversation and complete the sentences. (10 points)

1. 2. 3. 4. 5.

Cathy works at . This is Adam’ Adam’ss visit to the exhibition. The Thompson Hotel needs to purchase a . Adam says that the staff at APS were . Wilton Hotels’ Manager is also at the exhibition.

2


1. When is the Thompson Hotel going to open? 2. When did Adam see the Thompson Thompson Hotel? 3. Did the APS security surveillance system work well at Adam’s Adam’s previous workplace? 4. What does Adam manage at Wilton Hotels? 5. Which stand at the exhibition exhibition is Adam going to look at next?


24


Mark:

Reading Comprehension (20 points) 1 Read the webpage. Then circle the correct answers below. (10 points)

AMARK Marketing Solutions Amark Marketing Solutions specialises in making marketing work for accountants. Take Take advantage of our experience with hundreds of accountants and stay ahead of your competitors. Two of our services:

Telemarketing “We signed up for your services last week and already have an appointment with a company that is interested in our service.” Rick, Boston Accountants have always been told not to call prospective customers to try and sell their services. However, here at Amark we’ve developed a telemarketing system that works. Our telemarketers research prospective customers and only call companies that will be interested in your services. To find out more, click here.

Social Media Social media is an effective way to promote your business, but only if you do it correctly. Many businesses open a Facebook account without understanding what they are doing. We can help you manage your social media page effectively. Find out how social media can help you by reading our articles here and watching our videos. Click here to find out what our clients say about us.

1. Amark advises accountants how to . a. set up their own business b. market their services c. become a telemarketer 2. Rick has an appointment with . a. a prospective customer b. a telemarketer c. an accountant 3. According to Amark, many businesses don’t know how to on social media. a. open an account b. publish articles c. market themselves

2


1. 2. 3. 4. 5.

4. Accountants can watch a video to learn . a. how to use social media b. to hear what clients say about Amark’ Amark’ss services c. about telemarketing 5. You can read recommendations from on Amark’ss website. Amark’ a. marketing professionals b. Amark’s custom customers ers c. telemarketers

Amark has worked with . People often told accountants that they shouldn’t Amark’ss telemarketers only Amark’ . According to Amark, social media can If accountants can’t manage their own social media page, Amark

. .


.

25

Test 7: Units 13-14

Vocabul ary (50 points) Vocabulary answer.. (8 points) 1 Circle the correct answer

specialises w renovations w deductions w competitors w tests w wastes w regrets w shareholders

1. 2. 3. 4. 5. 6. 7. 8.

2

How much did the to your house cost? Our are offering lower prices and better conditions. My salary is £6,000, but after I only earn £4,800. Our company in smart home technology technology.. Andrew money on things he doesn’t really need. The company’ company’ss will be happy with the profits it made this year year.. Mr Atkins spending all that money on a new computer system. The company all of its products on focus groups.


A

1. 2. 3. 4. 5.

B

focus accrued net marketing share

a. b. c. d. e.

1. We’ve got over £200,000 of

2. 3. 4. 5.

3

to pay out. to invest in the business. think of our new product? of over £78 billion last year year.. if we want to improve our sales.


1. 2. 3. 4. 5. 6. 7.

4

The company raised £900,000 of What did the Bill Gates had a We have to change our

capital strategy group expenses worth

We owe at least £500,000 to our recipients / public / creditors. Our gross gross income last month was £30,000 before before insurance / tax / salary. Accounts payable are listed as a company’ company’ss liabilities / regulations / refunds . I hate it when telemarketers test / call / sell me at home. Our revenue has increased / survived / solved by 20% since last year. Can you provide the appeal / merchandise / figures for last month’s sales? The company’ company’ss balance sheet shows that we made a profit / solution / composition last month.

Tick the sentences that are true. Pay attention to the words in bold. (8 points)

1. 2. 3. 4. 5. 6. 7. 8.

A profitable company is a company that is making money. Something current happened in the past. A compa company’ ny’ss property includes all its loans. Retained earnings are reinvested in the business. Turnover is the amount of money a company receives in sales. Corporate income tax is money a business pays its investors. An effective marketing strategy should attract new customers. The public relations team makes sure the company has a good image.


26

Test 7: Units 13-14

5

Complete the mini-dialogues with the words words and phrases below. below. (10 points)

promotion w demand w interested in w conduct a survey w brand w go ahead w find out target population w gone out of business w I don’t mind

1. A: What B:

of coffee do you usually buy? what I drink. I usually buy the cheapest.

2. A: There has been a lot of B: Yes, it looks like our 3. A: Did you know that Texco have B: Can you

for our products. was a success. ? what happened?

4. A: What kind of people will be our products? B: Our is men over the age of 35. 5. A: We should B: Good idea.

6

about online shopping habits. and do it!

Complete the word or phrase in each sentence with the missing letters. (7 points)

1. 2. 3. 4. 5. 6. 7.

An item i s is available for sale. You can’t buy items that are o o s . Items that are o s are sold at lower prices. D is money you owe a person, company or bank. A compa company’ ny’ss a include its buildings, money and equipment. A compa company’ ny’ss e is its value after debts. The c f s shows how much money is going in and coming out of the business.


1. Perhaps the best method is to conduct 6. We should conduct personal interviews. a web survey. a. I think that will take too long. a. I think think an e-mail survey is better better.. b. We should get thousands thousands of responses. b. We won’t won’t be able to show them the demo. c. Who are our potential customers? c. Many people people dislike receiving those those kind of e-mails. 7. This offer is only valid till next Friday Friday.. 2. We specialise in repairing PCs. a. Where is your office? a. We could put the pictures on their laptops. b. I’ll have to think about it. b. What information information do you want to find out? c. What does the market research say? c. Can I have your business card? 8. You’ve got a point. 3. Check the liabilities listed in the balance sheet. a. I’m glad you agree with me. a. How can I check if they owe money? b. I’m glad you enjoy our product. b. They still have a £200,000 loan to pay pay.. c. I’m glad you accepted our offer offer.. c. They still have boxes of unsold products 9. Lots of inventory and little cash can be a in the warehouse. bad sign. 4. May I ask you a few questions? questions? a. They can always ask for a loan. a. I’ll be in touch. b. You should offer your customers a discount. b. OK, thank you. c. It means they’re not managing to sell their c. Of course. products. 5. We can offer them a 3% discount if they 10. We have to pay over £125,000 to our suppliers pay now. next week. a. When are they going to pay us? a. How much do we have have in the bank? b. I’m afraid that’s all I can offer now. b. I don’t think we’ll have trouble getting a loan. c. I think think we should offer them a little more. c. We should only order order from from reliable suppliers.


27

Test 7: Units 13-14

Listening Comprehension 8 (20 points) 1 Listen to the conversation and circle the correct answers. (10 points) 1. Ed is exhausted because he . a. worked very late b. got home at 2.00 am c. went to bed at 6.00 am 2. Brian Fisher has just bought . a. Beth’s compan companyy b. a new property c. a public relations company 3. Ed is trying to decide if he should a. take out a loan b. buy a new property c. sell his business

2

4. Interest rates last year were a. higher b. lower c. the same 5. Beth thinks Ed should . a. go out of business b. buy new equipment c. go to his bank

.

.


1. What work is Ed doing for Brian? 2. What did Ed do last night when he came home from from work? 3. What does Ed want to buy? 4. Why is Ed worried? 5. What is Ed going to do do now?


28


Mark:

Reading Comprehension (20 points) online brochure. brochure. Then write T (true), F (false) or DS DS (doesn’t say) next to the sentences below. 1 Read the online (10 points)

HATTON COLLEGE BUSINESS

AND FINANCE COURSES

FE101 – Running your own business This course is for people who would like to start their own business but need help getting it started. Many small businesses fail in the first few years, because their owners haven’t got enough information or don’t know how to plan ahead. This course will prepare you to run your small business successfully. You will learn about finance, law, insurance and marketing. Course Structure First Month: Learn how to finance your business. Get real information about handling business accounts, credit lines, loans and payment terms. Second Month: Find out what a balance sheet and a cash flow statement are and why you need to understand them. Third Month: Find out how to reach potential customers. Study a variety of marketing strategies and techniques. The course is held one night a week and on some Saturdays for 13 weeks. The course starts in September, January and April. Please Note: 1. Students must be over 20 years old. 2. Our teachers do not provide advice on specific business ideas. For schedules and prices click on the course number above. Click here to fill out a registration form. For more information, please contact Jules Reardon at [email protected].

1. 2. 3. 4. 5.

2

Students will learn about three different types of business accounts. Students will learn how to attract customers. The course teaches online marketing techniques. Some classes take place at weekends. Teenage entrepreneurs with good business ideas ideas can join the course.


1. 2. 3. 4. 5.

Small businesses often fail because they haven’t made a good The brochure mentions cash flow statements because Teachers will not give students . To find out how much the course costs, You should contact Jules Reardon if .

. . .


29

Test 8: Units 13-16

Vocabul ary (50 points) Vocabulary 1 Add one of the words words below to each of the word word groups. groups. (6 points)

2

striking w promotion w interviewee w negligence w borrow w assets 1.

fraud w debt w

2.

telemarketer w consumer w

3.

stylish w original w

4.

lend w pay off

5.

campaign w demo w

6.

merchandise w property w


1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

3

w

We need to find ways to increase the traffic / platform / retail to our website. The packaging / localisation / renovation to the building will be finished by March. After five years, our business is now negotiating / profitable / encrypted. This company is Martin’ Martin’ss new business template / composition / venture. She offered her house as collateral / equity / terms for the loan. You have the premium / stage / option to cancel the policy at any time. The demand / turnover / figures for cheap housing has increased in the last five years. There was a value / misunderstanding / factor with the supplier about payment terms. That car has got a very original / loyal / hidden design. I’m concerned / sued / injured that the insurance premiums may be too high.


1. I’d like to place an order for ten boxes of honey cereal bars, please. a. I’m afraid we’re out of stock at the moment. b. I’ll just check if we have got any in stock. c. Both a and b. 2. I’ve got a good idea! a. Can you find out what it is? b. What do you have in mind? c. Both a and b. 3. I can’t find the website of OTIC Insurance. a. I think they went out of business. b. I think they went wrong. c. Both a and b. 4. I regret taking out such a big loan. a. Yes, it’ it’ss going to take a long time to pay it off. b. We should have applied for a line of credit instead. c. Both a and b.

5. I’m conducting a survey survey.. Would you mind answering a few questions? a. I don’t mind at all. b. You won’t regret it. c. Both a and b. 6. How does this insurance protect my business? a. You will be covered for $5 million. b. You can be fined if you’re not covered. c. Both a and b. 7. You should take advantage of our special offer offer.. a. You’ll get all this for only $60. b. Until when is it valid? c. Both a and b. 8. It will be a lot of work to set set up an e-shop. a. Yes, but I think it’s worth the effort. b. Yes, but it will be good for business if we are open round the clock. c. Both a and b.

4

Complete the sentences with the words below. (8 points)

current w competitor w effective w gross w compatible w courtesy w entrepreneu entrepreneurr w feedback

1. 2. 3. 4. 5. 6. 7. 8.

Is the software with our computers? After the accident, the insurance company offered us a van. We’re getting good from our customers. They’re very happy with our products. The business was started in 2002 by an English . We offer better prices than our main . Our income was over €300,000 last year year.. Our CEO is Michael Branston. We’ll have to find a more way to find new customers. BUSINESS ADMINISTRATION ADMINISTRATION & FINANCE Photocopiable © B Burlington Books

30

Test 8: Units 13-16

5


1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

6

I can’t allow that I have made mistakes in the past. I want to deny $300 from my account. The company doesn’t increase smoking in its offices. Do you owe a house? I don’t know if the company can persuade much longer. How do we regret something like that happening again? If you don’t buy buy the company now, now, you might survive it later. I own the bank a lot of money. Do you think you could prevent the company to change suppliers? John thinks sales are going to withdraw by at least 10% this year. year.


1. If you provide services or advice in your work, you need . a. public and employer’ employer’ss liability insurance b. professional indemnity insurance c. e-risks insurance 2. is money that a company must pay the government. a. A standing order b. The interest rate c. Corporate income tax 3. the money a customer pays a bank for setting up a loan. a. An arrangement fee is b. Shared earnings are c. Legal fees are 4. part of a compan company’ y’ss equity. a. Share capital is b. Accrued expenses are c. Accounts payable are

5. The of a company is its assets minus its liabilities. a. cash balance b. net worth c. credit rating 6. are money owed for goods or services that have not been paid for yet. a. Issue shares b. Accounts receivable c. Retained earnings 7. The is the people you hope to sell your product or service to. a. target population b. policy holders c. focus group 8. We’re going to need if our e-shop becomes successful. a. a payment holiday b. a personal guarantee c. unlimited bandwidth


A

B

1. We have to pay over £125,000 to several suppliers next week. I’m afraid we might go bankrupt. 2. How about an e-mail survey? 3. What is your returns policy? 4. How are we going to set up an online shop? 5. Could you send me some samples, please? 6. I’d like to know what types of insurance you would recommend. 7. The company’ company’ss balance sheet can be a good indicator of the business’ health. 8. You’ll get all this for only £100, but the offer is only valid for a few days. 9. I need a supplier who can make high-quality light fixtures. 10. Lots of inventory and little cash can be a bad bad sign.

a. Of course. I’m sure we’ll meet all your quality requirements. b. You must purchase employer’ employer’ss liability insurance. c. Our products are handmade and this allows us to always produce high-quality products. d. Perhaps, but I think the best method is to conduct personal interviews. e. There are e-commerce platforms that can provide us with everything we need. f. Then the only solution is to take another loan. g. Items returned within 30 days, get a full refund. h. You mean the company may have a lot of goods in stock because it hasn’t succeeded in selling them ? i. Well, I’ll have to think about it. Until what date is the offer valid? j. I guess the most important thing is to check that the business’ assets are much greater than its liabilities.


31

Test 8: Units 13-16

Listening Comprehension 9 (20 points) 1 Listen to a radio programme and complete the sentences. (12 points) 1. 2. 3. 4. 5.

Dan Holt works as . Today’ oday’ss show is about the mistakes that You should do market research before you It’ss important to find out what the It’ Emma wants to know if you must hire a all the information that Dan mentions. 6. Dan will continue giving advice after

2

make. . buying habits are. to find out .

Listen again and tick the things things Dan mentions. (8 points)

1. 2. 3. 4.

How long it can take a new business to become profitable. Taking loans in order to start a business. Asking friends and family for their opinions about your business idea. How much money market research costs.


32


Mark:

Reading Comprehension (20 points) advice column. column. Then circle the correct answers below. (10 points) 1 Read the advice

We all sometimes have problems at work. Share yours with our advisors and we’ll try and help.

Tina: My boss often works 12-hour days and is constantly stressed. I’ve suggested that she delegate some of the work to me, but she says she doesn’t have time to think about what I can do.

Jack: My boss is always criticising my work. It’s very demotivating to constantly hear that I’ve done something wrong. I get a good salary and don’t want to leave.

1. Tina wants to . a. help her boss b. do her boss’ job c. delegate some of her work 2. According to Matt, Tina should . a. draft the staffing schedule b. try to understand her boss c. suggest specific jobs she can do 3. Jack wants . a. to stay in his job b. to look for another job c. a job with a better salary

2

Matt: If she is stressed, it is hard for her to come up with ways you can help. Identify a few specific tasks you can perform. For example, saying, “I can draft the staffing schedule for next month,” is better than asking “Can I help you?” This shows that you understand what is important and gives her an idea how you can help.

Matt: This kind of behaviour doesn’t encourage employees to do their job. I had a similar situation in my first job. I didn’t know what to do and it led to me leaving. It’s reasonable to approach your boss and ask him to show you how to perform your job better. If that doesn’t help, then it may be time to think about a new job.

4. Matt Matt’’s first boss . a. criticised him too much b. asked him to leave c. left the company 5. Matt thinks Jack should ask his boss to a. stop criticising him b. show him how to improve c. find him a new job

.


1. 2. 3. 4. 5.

The advisors will help people who . It is hard for Tina’ Tina’ss boss to think of . Tina should show her boss that important. Jack doesn’t feel like working because . Matt thinks that if Jack’ Jack’ss boss doesn’t improve, Jack should


.

33

Test 9: Units 17-18

Vocabul ary (50 points) Vocabulary answer.. (10 points) 1 Circle the correct answer 1. Does the music express / bother / demand you? 2. It is hard to work with so many distractions / bonuses / aspects. 3. Not everyone has the basis / discipline / bored to work at home. 4. The people in my department often facilitate / socialise / settle after work. 5. I feel so relaxed / reasonable / shocked after my holiday. 6. A good boss experiences / encourages / navigates his employees to share ideas. 7. Pete is feeling very stressed / strenuous / reactive about the deadline. 8. Everyone said the conference was excellent but I thought it was sensible / valid / overrated. 9. We can’t experience / prove / collaborate that Larry stole the money. 10. He makes some good points but they are often separate / problematic / irrelevant to the discussion.

2


1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

3


1. 2. 3. 4. 5. 6. 7. 8.

4

The digital input began in the 1950s and is still continuing. Mario’s restaur restaurant ant substitute has branches all over the country country.. This company is an important revolution in the field of fibre-optics. The people people blame the government for the current current economic implementation. Education is important, but it is not a force for experience. It’ss going to be a crisis to finish the presentation on time. It’ The inspiration is that our competitors are taking many of our customers. Where did you get the challenge for your idea? The chain of the plan will start in 2016. Sarah gave us some useful reality on how to continue.

The company tried to overcome its economic expenses / difficulties / roles. Managers must learn how to delegate demand / commitment / responsibility to their employees. The workshop will enhance / reinvent / announce your leadership skills in the workplace. Jack came up with an interesting detail / manner / idea. You need good interpersonal laughter / skills / requirements to succeed at your job. Big businesses have more bargaining power with their settings / threats / suppliers. It’ss important to know your employees’ strengths and requirements / awareness / weaknesses. It’ The CEO praised Kate’ Kate’ss factor / campaign / contribution to the company’ company’ss success.


led to w point of view w pull together w set aside w work things out w step back team spirit w a broader perspective

1. 2. 3. 4. 5. 6. 7. 8.

Sometimes you need to and give yourself time to think. We need We if we want to understand the global economy. It’ss important to develop a good It’ in your department. The company some money for an annual Christmas party party.. If we , we can finish the presentation by tomorrow. I know you disagree, but try and see things from my . Joe’ss love of cooking Joe’ a career as a chef. I know we don’t always agree, but I’m sure we can .


34

Test 9: Units 17-18

5

What is the meaning of these sentences? sentences? Pay attention to the phrases in bold and circle the correct answer. (6 points)

1. Robbie gets along with his boss. a. Robbie and his boss work well together together.. b. Robbie agrees with his boss. c. Robbie cooperates with his boss. 2. Jane told a joke to break the ice. a. Jane wanted people to stop laughing. b. Jane tried to show that she was important. important. c. Jane wanted people to feel comfortable. 3. I didn’t finish my work because I’ve been putting out fires all morning. a. I’ve been doing everyone else’ else’ss work all morning. b. I’ve been solving urgent problems problems all morning. c. I’ve been worrying about everything all morning.

6

4. My phone rings constantly. a. My phone rings all the time. b. My phone sometimes rings. c. My phone rings once a day day.. 5. Julie was caught off guard by Tony’s reaction. a. Julie watche watched d Tony’s reacti reaction. on. b. Julie was surprise surprised d by Tony’s reacti reaction. on. c. Julie didn’t underst understand and why Tony was angry. 6. In the light of recent events we will have to change our plans. a. As soon as we found out what had happened, happened, we changed our plans. b. We changed our plans after the recent events. c. We must change our our plans because of something that has happened.

Write the correct word next to the description. (8 points)

1. 2. 3. 4. 5. 6. 7. 8.

An idea about what should be done in the future. v n When you have no wish to do anything. u v To organise things so you do the most important first. p To To have a good relationship with someone else. b d To decide the value of something. e t Needing a lot of energy and effort. s s Something that helps someone find something. c An expert who gives you an opinion about what you should do. a

s

v


A

B

1. What do you think of my idea? 2. Have you got any suggestions? 3. Now a new hotel is opening down the road from us. 4. What are you most concerned about? 5. I’m very disappointed with your region’ region’ss sales figures. 6. In my opinion, we should should try some bonding bonding activities for your team. 7. That sounds good to me. 8. Another issue is the lack of time. 9. This quarter quarter,, only one rep rep has achieved his sales targets. 10. The problem problem is I can’t make all of the decisions.

a. Our team must learn to market the product more effectively. b. You have to when you’re the boss! c. What about conducting a street survey? d. We must gather more information about this new competitor competitor.. e. Good idea. Can we find someone to organise that? f. I think it’ll work. g. Glad you like my idea! h. That must be Alan. He’ He’ss very good. i. When is the deadline? j. Our food suppliers have just announced they’re going to raise their prices.


35

Test 9: Units 17-18


1. 2. 3. 4. 5.

2

Mark started his new job on Monday . Mark is running a treasure hunt for Aldo’s. Aldo’ss want to do something for their staff as soon as the restaurant opens. Aldo’ Aldo’s want to do an ice-breaking activity. Ella and Mark agree that if the staff feel more serious, there will be fewer arguments.


1. What does Team Bright do? 2. What did did Ella’s Ella’s last boss organise? 3. What does does Mark think of Aldo’ Aldo’s? s? 4. What problem do many restaurants have? 5. What does Mark think about doing a conflict resolution activity?


36


Mark:

Reading Comprehension (20 points) 1 Read the webpage. Then read the false sentences below and correct them by changing the phrases in bold. (10 points)

HOME

NEWS

ARCHIVE

FORUM

CONTACT

ENTREPRENEUR TODAY

Need help with your business? Ask our advisors. The problem The Problem: My partner and I started a computer business three years ago. It’s successful now. The is we work round the clock. We haven’t got any time to socialise and constantly feel stressed. My partner wants us to hire an employee, but I’m anxious about the extra expense. Jim, Brighton Advisor #1: This is a common problem as

businesses grow. Remember that you can’t expand the business if you are doing everything from marketing to photocopying. The reality is that the right employee will ‘buy’ you time to develop your business. Sometimes you need to set aside your worries and ask yourself, “Can I afford not to hire someone?” If you don’t, you might find yourself not only stressed, but with a business that fails to grow. Sally May

Advisor #2: Your first employee doesn’t have

to be full-time. You could start by hiring part-time help. If you pay your employee on an hourly basis instead of a monthly salary, it is less of a financial commitment for you, and you will also be able to see if the person is a suitable employee. You can hire an assistant five hours a week for £15 an hour. Only £300 a month will give you 20 extra hours to manage and expand your business. Robert Ericson

1. Jim and his partner own a marketing business. 2. They are complaining about working with each other. 3. Sally mentions that Jim and his partner are probably probably busy with office routines, routines, like filing documents. 4. Robert recommends recommends hiring hiring the first employee for a full-time position. 5. According to Robert, it can cost as little as £15 to hire hire an assistant assistant for a month

2


1. How has running their own business affected Jim and his partner? 2. Why is Jim worried about hiring hiring an employee? 3. What could happen to a business if it doesn’t hire hire employees? 4. What additional advantage advantage does Robert Robert mention to hiring an employee not on a full-time basis? 5. How much free free time will hiring an employee give the owners, according to Robert’ Robert’ss suggestion?


37

Test 10: Units 17-20

Vocabul ary (50 points) Vocabulary words below to each of the word word groups. groups. (8 points) 1 Add one of the words identify w bond w praise w unmotivated w retirement benefits w shift work w female w easy-going

1. 2. 3. 4. 5. 6. 7. 8.

2

outgoing w confident w lazy w messy w divorced w date of birth w encourage w enhance w temporary w schedule w evaluate w prioritise w health insurance w starting salary w socialise w collaborate w


1. 2. 3. 4. 5.

The compan company’ y’ss role / headquarters / chain is moving to a new building in the centre of the city city.. Our sales reps earn bonuses / targets / certificates which can add up to £40,000. There are approaches / circumstances / aspects of the job that I don’t enjoy. There enjoy. I am studying for an overrated / advanced / insecure certificate in Business Finance. Watching the film is not a substitute / vision / commitment for reading the book. They are two different things. 6. Mr Michaels had to reinvent / overcome / fire John as he was always late for work. 7. It will be much easier if team members cooperate / direct / demand with each eac h other. 8. Our manager is a real revolution / career objective / inspiration to us all.

3


A

1. 2. 3. 4. 5. 6. 7. 8.

Tom has come up with some creative ways to sell our product. I think the company should be more proactive about finding new employees. I didn’t know you speak fluent Russian. At the next workshop, we will focus on customer service. How did the digital revolution affect shopping habits? Susan is a very conscientious worker worker,, isn’t she? It’ss hard to work with so many distractions. It’ We can’t prove that Joe stole the money money.. B

a. b. c. d. e. f. g. h.

I agree. It’ It’ss not enough to post a job advert on the Internet. People read online reviews before buying and they compare prices easily easily.. That’ss why I prefer to work at home. That’ I’m looking forward to hearing about them. Yes, she is always the first to arrive and the last to leave. I lived in Moscow for five years. I know. But everyone knows he did it. When will it take place?


38


4


A

5

B

1. 2. 3. 4. 5.

Bachel or’s Bachelor’s current vocational treasure bargaining

a. b. c. d. e.

hunt course power degree job

1. 2. 3. 4. 5.

A can be a good team building activity activity.. With such few jobs available, workers haven’t got much with an employer employer.. John preferred to take a instead of going to university university.. How long have you been in your ? The position requires a and at least two years experience.


in the light of w fast learner w point of view w caught off guard w managerial skills flexible about hours w step back w put out fires w set aside w good at multitasking

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

6

The job requires excellent leadership and . I haven’t got any experience, but I’m a . I can’t do more than one thing at a time. I’m not . There will be some evening and weekend work, so we’ll need you to be . You need to and give yourself time to make a decision. From a financial it makes sense to sell the business now. It’ss important to It’ some money to take a holiday once a year year.. It’ss better to plan ahead than to be surprised and It’ . the information that we received, we decided to change suppliers. If you have to all the time, you’ll never do your work properly or have time to plan ahead.

What is the meaning of these sentences? sentences? Pay attention to the phrases in bold and circle the correct answer answer.. (6 points)

1. I know we have problems, but I think we can work things out. a. We don’t work hard enough. b. We can solve our problems. c. Let’ Let’ss forget about our problems. 2. John and Colin have never never managed to get along with each other. a. John and Colin have never argued. b. John and Colin don’t don’t know each other. other. c. John and Colin have never been been friends. friends. 3. Recent weather conditions have led to an increase in prices of vegetables. a. Because of recent weather conditions, there is an increase in the prices of vegetables. b. There is no connection between recent weather conditions and the increase in vegetable prices. c. The recent weather conditions may cause vegetable prices to increase.

4. I haven’t come up with any ideas for the end-of-year party party.. a. I can’t think of good ideas for the end-of-year party party.. b. I can’t tell you my ideas for for the end-of-year party party.. c. I can’t come to the end-of-year party party.. 5. If we pull together, we can finish the project. a. If we all meet, we can finish finish the project. b. If we relax, relax, we can finish finish the project. c. We can finish the project project if we cooperate. 6. We’re under pressure to finish the presentation. a. We have to persuade everyone to finish the presentation. b. We’re feeling stressed stressed because we have to finish the presentation. c. It’ It’ss too late to finish finish the presentation.


39



1. What do you think of my idea? idea? a. I think it’ it’ss problematic. b. I’m glad to be here. c. Both a and b. 2. Have you got any experience in sales? a. I’ve been working as a sales rep for Buxton Chemicals for five years. b. Why do you want to leave? c. Both a and b. 3. What are you most concerned about? a. A new hotel is opening down the road from us. b. Our food food suppliers suppliers have just just announced that they’re going to raise their prices. c. Both a and b. 4. There are a few problems problems to overcome. overcome. a. How about setting up a daily meeting with your team to discuss problems? b. We must define the issues clearly and try to break the problems down into smaller problems. c. Both a and b. 5. What are you finding difficult? a. The problem is I can’t make all the decisions. b. We could always look into both aspects. c. Both a and b.

6. Thank you for coming to the interview. a. I’ll be in touch. b. It was nice meeting you. c. Both a and b. 7. Your starting salary will be £60,000 per annum. a. That sounds reasonable. b. Good. So will you be able to start on the 17th? c. Both a and b. 8. What about conducting a street survey? a. That sounds good to me. b. I think we need a different approach. c. Both a and b. 9. Can you tell me about your educational background? a. So, why do you think you would be a good candidate for this job? b. Of course. I studied Business Studies at Greenforest College for two years. c. Both a and b. 10. If you ask me, the problem problem is the sales team. a. Have you got any suggestions? b. I agree. In my opinion, we should try some bonding activities for the team. c. Both a and b.

Listening Comprehension 11 (20 points) 1 Listen to the conversation and circle the correct answers. (10 points) 1. Joe the company workshop. a. enjoyed b. disliked c. missed 2. Emma and Joe . a. don’t work in the same company b. work in the same department c. work with Tim 3. Joe was instructed to tell Tim . a. a funny story b. a creative idea c. about the worst time of his life

2

4. Joe didn’t want to talk to Tim because he . a. didn’t like him b. had never met him c. is Joe’s manag manager er 5. Joe recommend having a laughter workshop to his boss next year. a. will definitely b. won’t c. might


1. 2. 3. 4. 5.

The aim of Joe’ Joe’ss workshop was to encourage workers to Tim works in the Department. Joe didn’t invent . Emma doesn’t usually enjoy group activities, but she enjoyed After Emma’ Emma’ss workshop, everyone felt .


.

.

40

Midterm Test (Units 1-12) Name:

Mark:

Reading Comprehension (20 points) 1 Read the webpage. Then circle the correct answers below. (10 points)

Homesafe Alarm System XL623 Comments

Alan: I wanted a reliable reliable system that was easy to install with no monthly fees. A friend recommended Homesafe. I installed the alarm in less than an hour. Last week, Homesafe alerted me, as well as our local police, to a possible break-in. By the time I got home, the police had already arrived and caught a burglar trying to steal our TV. Homesafe costs a little more than similar systems, but it’s well worth it.

> Alerts you by e-mail and SMS to any suspicious activity on your premises > View what’s going on at home on your mobile phone

Tina Ray: I ordered the XL623 last month. When I checked my bank statement I saw that I had been overcharged by £50. When I call customer service, their line is busy and they put me on hold. There’s no option to leave a message. This is no way to run a business!

> Easy to install install > Price: £250.00 £250.00 Sale: £180.00 Savings: £70.00

Paul M: I travel a lot and need to feel secure that my home is safe when I am absent. The problem is that Homesafe also alerts the homeowner to normal activities, like postal deliveries. I hope you solve this annoying problem.

> Order by 3rd 3rd December for free delivery

1. Order a Homesafe alarm before 3rd December if you want to . a. save £70 b. install it easily c. get it delivered for free 2. Alan arrived home a. after b. before c. together with

5. Paul wants a reliable alarm system because he . a. is often away from home b. has already had a break-in c. often sees suspicious things

the police.

3. Alan is happy with Homesafe because a. it is not expensive b. it caught a burglar c. the monthly fees aren’t high

2

4. Tina is trying to . a. contact her bank b. contact conta ct customer service c. order Homesafe

.


1. Homesafe sends text messages when

.

2. Homesafe is offering a discount of 3. According to Alan, it took

on their alarm system. to install the Homesafe alarm system in his home.

4. Tina doesn’t want to be put on hold. She wants to at least 5. Paul is annoyed because

.

.


41

Midterm Test: Units 1-12

Vocabul ary (50 points) Vocabulary 1 Circle the word that doesn’t belong. (8 points) 1. suspicious w luxurious w impatient w rude 2.

cancel w reschedule w postpone w replay

3. access w feature w display w exhibit 4. cheque w invoice w attachment w receipt 5. domestic w worldwide w foreign w international 6. refund w enclosure w replacement w compensation 7. notify w remind w alert w modify 8. weekly w daily w calmly w monthly

2


1. Can you explain how to send a fax? 5. Have you seen our our latest line of products? a. Go to the end of the corridor corridor.. a. Yes, I saw your banner at the exhibition. b. First, press this button. b. Have you got my business business card? c. You need to answer all incoming calls quickly. quickly. c. No, I haven’t. Can you send me your catalogue? 2. I’m sorry sorry,, but Mrs Fields is out of the office. 6. Can we hold the meeting on 30th September? a. Can you please ask her to get back to me? a. That’ That’s s fine. I’ll book the conference room. b. I’ll be in touch with you. b. I’d prefer to hold an on-site meeting. c. I’m sorry sorry. I was on another line. c. Have you got the attendance list? 3. I need some time off off next week. a. I have to deal with some some family family matters. b. Prices are are expensive expensive in the high season. c. You do know this is our busiest period period in the year. 4. This will have serious consequences for our business. a. That’ That’s s no excuse. b. I apologise most sincerely sincerely.. c. We’ll know the answer in the long run.

3

7. Have you seen anyone suspicious on the company premises? a. No, but I’ll check the security cameras. b. No, I’ll notify the manager immediately. c. No, we installed an excellent surveillance system. 8. Would you like to make a reservation? a. When will it take place? b. No, I’ll get back to you next week. c. No, I’m afraid that won’t work as I’ve got a previous commitment.


A

B

1. light

a. manual

2. product

b. pass

3. body

c. offer

4. boarding

d. refreshments

5. special

e. language

1. I could tell from his

that he was becoming impatient with the CEO.

2. We should offer 3. Our 4. Enjoy our your car rental.

at Monday’ Monday’s s board meeting. will answer all your questions about how to use the program. . Book your flight before 2nd March and you’ll get 15% off

5. You have to show your passport passport and

before you get on the plane.


42


4


1. I’m afraid the conference room is unattended / unfamiliar / unavailable on Tuesday afternoon. 2. How many sheets of paper can you put in the column / shredder / heading? 3. Your registration will be charged / announced / confirmed as soon as we receive payment. 4. Josh will represent the company at next year’ year’s s convention / auditorium / podium in Berlin. 5. I can guarantee that we won’t increase / expand / develop our prices next year year.. 6. We will offer compensation for the demonstration / inconvenience / reputation caused by the t he delay. 7. Chef Antonio Santini’ Santini’s s beverage / menu / slogan includes something for everyone. 8. The warehouse can unload / weigh / store the goods for up to 30 days.

5


1. I’ve looked at your orientation meeting and would like to invite invit e you for an interview. 2. I don’t ensure online banking sites. 3. Can you introduce the main points of yesterday’s yesterday’s meeting? 4. My main priority to renting an office on Clark Street is that it is too t oo expensive. 5. I’d like to summarise you to Mr Larson, our Head H ead of IT. 6. Our objection for the next six months is to increase sales by 20%. 7. The job application for new employees will be held in the conference room. 8. I visit suppliers regularly to trust their professional standards.

6


put you through w minimise costs w credit your account w small talk go over w show you around w good condition w screen your calls 1. Miss Baxter will

so you know where everything in the office is.

2. I’m sorry sorry.. I can’t

to Mr Foster at the moment. His line is busy busy..

3. You You can

and only talk to people you want to speak to.

4. I apologise for the mistake. We will

for the amount that we overcharged.

5. The car is 10 years old, but it is in

.

6. Jack and I made some 7. We can

about football before the meeting started. by using a different shipper shipper..

8. We need to

the paperwork for the shipping arrangements.


A

B

1.

Where do the senior management sit?

a. Would you like to reschedule now?

2.

I understand Roger was looking for me.

b. You mustn’t risk a large investment at the beginning.

3.

You were impatient and interrupted her her..

c. You’re welcome.

4.

I’m afraid I’m going to have to postpone the meeting.

d. What do I do after that?

5.

What other requirements have you got?

e. I’m afraid that won’t work as she has a previous commitment.

6.

First, enter your access code.

f.

7.

Let’s Let’ s schedule it for 12th May at 8.30.

8.

I think you should bold the dates.

g. What about the font? Is it big enough?

9.

Thanks for your help.

h. I apologise.

I think I’d like to start my own business.

i.

We’ll also need a big stand for promotional material.

j.

On the tenth floor floor.. The CEO is in room 111.

10.

Yes. I’m afraid he’ he’s s current currently ly unavai unavailable, lable, but he’ he’s s specified the issues to me.


43



1. The administrative assistant is on sick leave. 2. The company has already started organising international exhibitions. 3. Sue and Jo disagree about when to visit an office in China. 4. According to Jo, Sue hates taking risks. 5. In China, Sue has met people who are are interested in preparing promotional material for the company.

2


1. Eddie thinks Jo looks

.

2. The administrative assistant’ assistant’s s name is 3. Sue is in China for the

. .

4. Jo and Sue didn’t expect the company to be successful after only 5. Sue has already scheduled

.

meetings with people in China.


44

Final Test (Units 1-20) Name:

Mark:

Reading Comprehension (20 points) (doesn’t say) next to the sentences below.(10 points) 1 Read the e-mail. Then write T (true), F (false) or DS (doesn’t

From: To: Subject:

Andrew Hartley David Jones Complaint about service

Dear Mr Jones, I am writing to complain about the telephone service offered by Brown Bank. Last month, I spent two weeks in Italy. I had over £3,000 in my current account which was more than enough for my trip. However,, when I tried to pay the hotel a sum of £1,000 However £1,0 00 that I owed for my stay, your bank rejected my credit card. No reason was given. An electronic message said, “Payment rejected. Contact your bank.” I called Customer Service. I was kept on hold for over half an hour. When a representative, Eve, finally answered, she insisted that my account was overdrawn by £3,000. I explained that the bank had made a mistake, but Eve refused to approve the payment until I transferred more funds to my account. I asked to talk to someone at my local branch, but Eve said that I could only leave them a message. As a result, I found myself in a foreign country with no money. (Luckily, (Luckily, I was able to borrow money from a friend.) When I returned home, I went into my local branch, and the staff there solved the problem immediately. immediately. Correcting the mistake was a simple procedure. I have been a loyal customer of Brown Bank for over 10 years and am very disappointed that when I really needed your help, you did not assist me. Yours sincerely, Andrew Hartley 1. Andrew travelled in Italy for three weeks. 2. Andrew’ Andrew’s s credit card was rejected when he wanted to pay the hotel. 3. It took more than half an hour for him to get through to a Customer Service representative at the bank. 4. Andrew was travelling in Italy with a group of friends. 5. Andrew wants to close his account at Brown Bank.

2


1. The hotel charged Andrew

for his stay at the hotel.

2. Eve refused to approve Andrew’ Andrew’s s payment unless 3. Andrew’s friend

.

.

4. The staff at Andrew’ Andrew’s s local branch were able to

.

5. Andrew became a customer of Brown Bank more than


.

45

Final Test: Units 1-20

Vocabul ary (50 points) Vocabulary 1 Circle the word that doesn’t belong. (8 points) 1. neutral w exhausted w stressed w lazy 2. stylish w luxurious w striking w permanent 3. argue w gather w discuss w persuade 4. intention w purpose w laughter w target 5. host w lend w owe w borrow 6. crisis w threat w deduction w inconvenience 7. slogan w brand w campaign w headquarters 8. adapt w suffer

w

customise w enhance

2

Add one of the words below to each of the word word groups. groups. (8 points)

collaborate w column w profits w investor w delete w reliable w empower w width 1. cut w paste w 2. heading w paragraph w 3. height w weight w 4. loyal w responsible w 5. cooperate w share w 6. creditor w shareholder w 7. turnover w revenue w 8. trust

3

w

assure

w


1. The customers’ personal details and credit card data are sensible / decisive / encrypted, so they’re secure. 2. Please stop cancelling / interrupting / demanding me when I’m talking. 3. I’m sure we can clock out / pay off / set aside the loan by next December. 4. Alan sued his employer after he was reinvented / decreased / injured at work. 5. The reality / vision / power is that it’s not enough to be ambitious. You have to work very hard, too. 6. We had a four-hour relocation / schedule / stopover in Mumbai on the way to Australia. 7. I can’t can’t work here. There are too many settings / distractions / ventures . 8. Joanna Joanna speaks fluent / conscientious / punctual French and Spanish.

4


A 1. I didn’t know Luke was married. 2. You can pay your premium in six interest-free monthly payments. 3. Where is the fitness centre? 4. We’re running low on paper paper.. 5. My mobile phone is broken. 6. I’ve been under a lot of pressure recently recently.. 7. Tom is knowledgeable and hard-working. 8. There’ll be be a lot of prospective customers at the exhibition.

B a. You should try to take some time off. b. Isn’t Isn’t it still under warranty? c. But has he got the managerial skills required for the job? d. Then it’ it’s s important to create a positive impression. e. It’ It’s s on your right when you come out of the lift. f.

I placed an order for 10 boxes last week.

g. And do you offer a no-claims discount? h. Yes, I think you know his wife. She’ She’s s the Financial Director at Shuttle. BUSINESS ADMINISTRATION ADMINISTRATION & FINANCE Photocopiable © B Burlington Books

46


5


A

B

1. overweight

a. call

2. attendance

b. rating

3. conference

c. instructions

4. credit

d. list

5. special

e. luggage

1. We won’t get that loan if we don’t improve our 2. We could try a

.

. When is a good time to get everyone together?

3. These days airlines charge high fees for 4. According to the

, there were 17 people at the meeting.

5. Have you got any

6

. for this delivery?


interest rate w broader perspective w registered mail w retirement benefits returns policy w waiting list w opening remarks w standing order 1. The salary is not great, but the job offers good 2. I pay all my bills by

.

, so they are always paid on time.

3. Mr Matthews will be making the

at the conference.

4. Please send this cheque by

. It’ It’s s very important.

5. Jack’ Jack’s s experience in the business gave him a 6. According to our with within 30 days.

of the industry industry..

, customers can send back goods that they aren’t satisfied

7. I’m afraid there are no seats on flight HW383, but we can put you on the 8. The

.

on the loan is 2.5%.


1. May I ask you a few questions? questions? a. With pleasure. b. I’m afraid we’ve got different points of view. c. Both a and b.

6. Can you tell me about your educational background?

2. What’s What’s the matter? a. I think we might go bankrupt. b. This quarter only one rep has achieved his target sales. c. Both a and b.

7. We’d like two catered coffee breaks a day day,, as well as a buffet lunch and dinner. a. I’ll contact a few places and get quotes. b. Fine. What other requirements have you got? c. Both a and b.

3. The limit on our our policy is £10 million. a. What other requirements have you got? b. That sounds reasonable to me. c. Both a and b.

8. We specialise in repairing PCs. a. You can be fined if you’re not covered. b. What are your rates? c. Both a and b.

4. You mustn’t mustn’t risk a large investment at the beginning. a. You’ve got a point. b. That will definitely save time. c. Both a and b.

9. There are a few problems to overcome. a. You’ll get all this for only £60. b. What are you most concerned about? c. Both a and b.

5. Could you send me some samples, please? a. No problem. b. What type do you want? c. Both a and b.

a. I studied marketing for three years. b. I’ll be in touch. c. Both a and b.

10. Have you got any suggestions? a. You must gather more information about this new competitor c ompetitor.. b. You must purchase employer’ employer’s s liability insurance. c. Both a and b.


47



1. It was very busy for Peter on the first day of the convention. 2. Cleanaway is the name of Peter’ Peter’s s company. 3. Peter wants Lisa to set up a meeting with Human Resources. 4. The company is looking for a new new accounts assistant. 5. Lisa is going to send Peter an insurance policy.

2


1. What type of businesses ordered products from Peter’ Peter’s s company at the convention? 2. Who does Peter describe describe as quite dynamic? 3. How does Lisa describe describe the quality of their cleaning products? 4. Where is Peter going to be on Wednesday morning? 5. How many people have have applied for the job mentioned?


48

Testss Answer Test Ans wer Key K ey 1

Emma: Yes Yes and no. I like the people people I work with, but I don’t enjoy my job.

Units 1-2

Mr Fox: Why is that?

Reading Comprehension, page 46 3. T 4. T 1 1. DS 2. F 2 1. On the top floor.

5. DS

Emma: It’s too much data entry. Sometimes I type letters, but most of the time it’s just data entry. Mr Fox: I see. We’re We’re very happy with your work, Emma, but I understand that after two years you may want to do something else.

2. Because the company is growing. 3. He will be in charge of the South American account. 4. The agenda for the meeting. 5. Because they are offering all employees a 15% discount.

Vocabula ry, page 47 Vocabulary, 1 1. assist

2

3

6. sell

3. describe

7. payment

4. stockroom

8. hire

1. wastepape wastepaperr bin

5. spreadshe spreadsheets ets

2. invoice

6. quantity

3. shipping cost

7. stairs

4. shredder

8. discount

2. a

3. e

1. word processing

Mr Fox: Yes, that’s that’s right. I’ll tell you a little about the job. You’ll You’ll be responsible responsible for scheduling meetings for our sales reps. You’ll also be answering incoming calls and sending e-mails to our customers.

5. quality

2. cafeteria

1. d

Emma: Yes. Yes. I’d like to apply for another another job in the company. I heard you’re looking for a new administrative assistant assistant to work with Mr Brown, the Marketing Director.

Emma: That sounds a lot more more interesting interesting than data entry! Mr Fox: It is. I think you’ll enjoy the job. Tell Tell me, Emma, do you know how to prepare a presentation? Emma: Y Yes, es, I do. Why?

4. b

Mr Fox: The reps often prepare presentation presentations s for meetings, but they are busy – so it would be nice to have someone to help. So, how does the job sound to you?

5. c

4. coat rack

Emma: It sounds great. I’d like to apply.

2. accounts assistant 5. special offer

Mr Fox: Good. I’ll tell Mr Mr Brown you’re interested interested and he’ll call you for an interview interview..

3. filing cabinet

4

1. b

3. f

5. c

7. h

2. g

4. a

6. d

8. e

Emma: Thank you, Mr Fox.

page 48

5

6

1. sheet, paper

5. take, message

2. in front of

6. price, unit

1

1. her job

4. scheduling meetings

2. data entry

5. apply for

3. do a different job

2

1. people

3. schedule, schedule, meeting 7. screen, screen, calls

2. very happy

4. keep track of

8. prepare, presentation

3. administrativ administrative e assistant

1. between

5. staff

4. enjoy

2. exit

6. kitchen

5. preparing presentations

3. projector

7. shredder

4. assist

8. reception

2

Functional Language 1. c

3. a

5. a

7. b

9. b

2. b

4. c

6. a

8. c

10. c

Listening Comprehension

2

Emma: Good morning, Mr Fox. Well, I’d like to talk to you about my job. I’ve worked here for two years in the same job. Mr Fox: And you’re not happy?

Reading Comprehension , page 50 4. cheques 1 1. updates 2. Customer Customer Service

5. how to handle

3. open a FastWay account

, page 49

Mr Fox: Good morning, Emma. Please Please sit down. Now, how can I help you?

Units 1-4

2

1. To log in for online tracking. 2. If he / she isn’t available to accept the package. 3. At their local FastWay office. 4. Customers who ship frequently. 5. It’s It’s the percentage of shipments which reach their destinations safely and on time.


49

Tests Answer Key

Vocabula ry, page 51 Vocabulary, 1 1. subtotal

2

3

John: Oh, that’s great. 5. replay

Amy: I’ll just tell you a little about the job. Mostly, Mostly, the job involves dealing with correspondence: correspondence: writing letters and e-mails and sending faxes. You’ll Y ou’ll also be scheduling meetings. meetings.

2. reply

6. paragraph

3. loudspeaker

7. quality

4. rewind

8. charge

1. cafeteria

5. sheet

2. the stockroom

6. signed

Amy: Can you come next Tuesday morning the 10th?

3. stairs

7. schedule a meeting

John: T Tuesday uesday morning? What What time?

4. inspect

8. label

Amy: How about 11 am?

John: That’ That’s s fine.

1. in charge of

John: Y Yes, es, that’s that’s fine.

2. contact someone

Amy: Good. You should come to the Human Resources Department. We sit in room 284 on the second floor, next to the Accounting Department.

3. show the visitors around 4. off off the hook 5. Go past

John: OK. Room 284, second floor.

6. explain how to use 7. log out

Amy: Our address is 23 Kings Road. We’re next to the post office.

8. prepare prepare a presentation

John: I’ll come by car. Is there anywhere to park?

9. press press this button 1. d

3. e

5. b

7. h

Amy: Yes, Yes, we’ve got a visitors’ visitors’ car park. The entrance is on Victoria Street, opposite the post office. You can park there.

2. f

4. a

6. g

8. c

John: Thanks.

10. update the mailing list

4

1. filing cabinet

5. goods

2. projector

6. roll

Amy: Oh and one more thing. I’m going to send you an e-mail with an attachment – it’s a form for you to fill in and bring with you when you come for your interview. Looking forward to meeting you on o n Tuesday. Tuesday.

3. pair

7. air-c air-conditioner onditioner

John: Me, too. Thank you.

4. coat rack

8. special instructions

1. top

5. distribute

2. fragile

6. click

3. postage

7. photocopier

4. measure

8. packet

page 52

5

6

1 2


3. second

2. Tuesday

4. car

1. morning 2. Personnel Manager 3. writing letters

Functional Language

4. the Accounting Departme Department nt

Dialogue 1: 1. c

2. e

3. b

4. d

5. a

5. in the visitors’ car park

Dialogue 2: 1. d

2. a

3. e

4. c

5. b

6. fill out a form


3

, page 53

3

Units 5-6

John: Hello. Amy: Good morning. Is that John Brooks? John: Y Yes, es, it is. Amy: Hi, John. I’m calling from Austin Technology Technology Solutions. My name is Amy Watson. I’m the personal assistant to Pam Carter, our Personnel Manager. John: Good morning. Amy: John, we’ve received your job application for the position of administrativ administrative e assistant and Mrs Carter would like to invite you for an interview.

Reading Comprehension, page 54 2. DS 3. T 4. F 1 1. T 2 1. Because of high shipping costs.

5. F

2. Only what it costs them to ship. 3. Because she’s not sure she can trust the one she found. 4. a. How often do they pick up? b. What happens if her goods are lost?


50

Tests Answer Key

Vocabula ry, page 55 Vocabulary, 1 1. advantages

thinking of using a more reliable company next time, like Fast Fruit.

5. introduce

2. specify

6. requirem requirements ents

3. compete

7. import

4. volume

8. negotiations

James: I’m very sorry, sorry, Mrs Ford. I’ll look into it. Can you give me your order number? Mrs Ford: Y Yes, es, it’s it’s A768. James: Thank you. Just a minute. minute. Mmm, can I put put you on hold?

2

1. a

3

1. extension

6. investment

2. vessel

7. freight containers

Mrs Ford: No, I have a lot l ot of customers in the shop now. Can you call me back?

3. foreign

8. risks

4. reply

9. message

2. a

3. c

4. b

5. shipping

5. c

6. a

10. cargo

James: Mrs Ford? Mrs Ford: Y Yes. es.

page 56

4

2, 4, 7, 8

5

1. professionally

6. unavailable

2. rates

7. point of origin

3. essential

8. buyer

4. manufactur manufacturer er

9. discuss

5. trade

6

James: Of course. I’ll call you back as soon as possible.

James: It seems that the ship with your order arrived at the port of discharge late. The workers are unloading the freight container now. Mrs Ford: And when will I receive receive my bananas? bananas? James: T Tomorrow omorrow afternoon.

10. minimise costs

Mrs Ford: Thank you, James. I’ll tell Mr Mr Wilson you were very helpful.

1. free, charge 2. cut off

1

1. b

3. Let, know

2

1. Out of town.

6. secure, transactions

3. Because they are more reliable than Fresh and Fruity.

7. soon, possible

4. Because there are a lot of customers in her shop.

8. create, create, positive impression

5. That James was very helpful.

1. e

3. a

5. g

7. i

2. f

4. h

6. j

8. d 4

4

9. b 10. c

, page 57

James: I’m sorry but Mr Wilson has been out of town since Monday.

James: Peter Marshall is his assistant. Mrs Ford: So, why didn’t Peter get back to me?

James: Peter has been ill all this week. Can I help you?

Mrs Ford: Well, it seems there is no one else! It’s about my bananas.

James: Excuse me?

Mrs Ford: My bananas. I ordered four boxes. You Y ou were were supposed supposed to deliver deliver them them on Monday. I still haven’t received them. My order of apples arrived a week late. I’m

Units 5-8

Reading Comprehension, page 58 manufacturers ers 1 1. two of their manufactur 2. how many people are coming to the product demonstration

James: Wilson Imports. James speaking.

Mrs Ford: Who does Mr Wilson’s work when he’s out of the office?

5. a

2. Mr Wils Wilson’ on’s s assistant.

Mrs Ford: This is Mrs Ford from from Fresh and Fruity. Fruity. I’ve left Mr Wilson two messages and I’m still waiting for him to return my calls.

4. c

5. manage risks


3. b

4. run, business

Functional Language

2. a

3. organise organise the lunch 4. 15th July 5. the sales figures for the Asian market

2

1. At the international trade exhibition in Birmingham. 2. In Hull. 3. He has booked the big conference room on the fifth floor. 4. Because he says the standard audio-visual equipment is enough. 5. By e-mail or mobile phone.

Vocabular y, page 59 Vocabulary, 1 1. postpone

5. no reply

2. buyer

6. guarantee

3. essential

7. monthly

4. buffet lunch

8. exhibition


51

Tests Answer Key

2

3

1. priority

5. cargo

2. comments

6. profit

3. Registration

7. follow-up

4. name tags

8. objections

1. c

3. h

5. b

7. g

2. e

4. a

6. d

8. f

Susan: Just a minute. I’ll check his diary – Monday, at 11.00. Yes, that should be fine. See you on Monday. Bye. Have a good day.

Susan: Royal and Adams, good morning, Susan speaking. John: Good Morning. This is John Sullivan from Orwell Books. Can I speak to Mr Stevens, please?

page 60

4

1. interrupt

6. go over

2. set up

7. trust

3. import

8. introduce

4. compete

9. announce

5. provide

5

6

4. resale

2. worldwide

5. essential

3. discuss

6. greet

1. b

2. d

3. e

4. c

Susan: I’m afraid he’s on the other line at the moment. Shall I put you on hold or would you like to leave l eave a message?

John: I’ll stay on the line. It’s quite urgent. Susan: Maybe I can help you.

10. avoid

1. annual

John: Thank you, but Mr Stevens Stevens manages manages our account and I’d prefer to speak to him.

Susan: I understand. Ah... Mr Stevens is off the phone. I’m putting you through now.

5. a

Mr Stevens: Mr Stevens speaking.

1. friendly tone

John: Hi. This is John Sullivan. It’ It’s s about our order. When I last spoke to you – on Monday – you guaranteed that we would receive our order by Thursday at the latest. Well, it’s Friday and we’re still waiting ...

2. laser pointer 3. staff meeting 4. light refreshm refreshments ents 5. brainstorming session

Functional Language, page 61 1. b

3. a

5. a

7. b

9. a

2. c

4. b

6. a

8. b

10. c


5

Susan: Royal and Adams, good morning. How can I help you?

Robert: Good morning. This is Robert Watkins from Hills Exports. Can I speak to Dan Martin, please?

Susan: I’m afraid he is unavailable at the moment. Can I help you?

Robert: Well, I’m returning his call. He left me a message on Friday. Susan: Oh, yes. You’ve got a meeting with Mr Martin scheduled for Thursday at 2.00 pm.

1

1. unavailable

4. leave a message

2. postpone

5. hasn’t arrived

3. will be on holiday

2

2. On Monday at 11.00. 3. He was (talking) on the phone. 4. Mr Stevens. 5. On Monday.

5

Susan: Would 3.00 on Tuesday suit you?

Robert: I can do Tuesday at 3.00, but Monday at 11.00 would be more convenient for me. Can Mr Martin make it then?

5. F

2. sign up by 1st November 3. have business meetings

Susan: Mr Martin is very sorry, but he has to postpone the meeting until next week.

Units 9-10

Reading Comprehension, page 62 2. DS 3. T 4. T 1 1. F 2 1. 21st-28th March, 2015

Robert: That’ That’s s right.

Robert: That’s That’s OK, but I’m going on holiday holiday on Wednesday. Can Mr Martin make it before that?

1. He left a message message for Robert Watkins.

4. local cuisine 5. cater for parties of up to 50 people

Vocabular y, page 63 Vocabulary, 1 1. bill

2

5. deposit

2. catalogue

6. expanding

3. organised

7. vendors

4. variety

8. luxurious

1. h

3. a

5. d

7. b

2. f

4. c

6. g

8. e


52

Tests Answer Key

3

1. b

2. d

3. a

4. e

5. c

1. room service

4. body language

2. low season

5. seat assignment

Kate: Inbound or outbound flights? Mike: Mmm ... Both! Kate: Oh, no!

3. return ticket

4

Mike: This happened to to me last year. year. I got stuck in Chicago for two days!

1. lands

5. skills

2. flows

6. repres represents ents

3. features

7. passengers

4. vacancies

8. specifications

Kate: T Two wo days! Sounds Sounds terrible! Mike: Not really. My company paid for a room in the airport hotel. I had the executive suite, and the hotel had a business centre and a great fitness centre.

page 64

5

Kate: So you did some work and had fun?

1. promotional material, pamphlets

Mike: Exactly. It wasn’t so bad!

2. gate, boarding pass

Kate: What do you do?

3. delayed, take off

Mike: I’m the new CEO at Tamcorp! Tamcorp!

4. Check-in, itinerary

Kate: Y You’re ou’re Mike Davenport? Davenport?

5. renting renti ng a car, unlimited mileage

6

Mike: Y Yes. es. And you are? are?

1. full board

4. laundry service

2. one-way ticket

5. executive suite

3. fitness centre

6. storage space

Kate: Kate Summers. Mike: It’s a pleasure to meet you, Kate.

1

Functional Language 1. c

3. b

5. a

7. b

9. a

2. b

4. c

6. c

8. a

10. b


6

1. over an hour

4. online

2. marketing rep

5. Mike’s company

3. bad weather

2

1. representing 2. light refreshm refreshments ents

, page 65

3. have been cancelled

Kate: Excuse me. Are you also travelling to Toronto?

4. two days

Mike: No, I’m going to New York.

5. the new CEO at Tamcorp

Kate: Our flight was supposed to take off at 2.00. Mike: That’s That’s over an hour ago. Do you you know why it’s it’s delayed? Kate: No. But I heard that woman say something about technical problems. I can’t be late! I’m representing our company at an important meeting. Oh ... I’m Kate, by the way. Mike: I’m Mike. What do you do?

6

Units 9-12

Reading Comprehension, page 66 2. T 3. F 4. F 1 1. T 2 1. On 28th July at 11 pm.

5. DS

2. Because they arrived late, their room wasn’t available. / There were no rooms available.

Kate: I’m a marketing rep. Mike: Who do you work for?

3. The hotel regulation: guests must pay for the room in advance if they want the hotel to keep the room after the expected arrival time.

Kate: T Tamcorp. amcorp. Mike: T Tamcorp?! amcorp?! Really? Really?

4. The price was £100 more than the Lotus Hotel.

Kate: Y Yes, es, I ... Airport Announcement: Passengers on flight JH517 to Toronto are informed that due to bad weather in Toronto, departure is delayed. Royal Air apologises for the inconvenience and is offering passengers light refreshments. Please show your boarding pass at the cafeteria next to Gate 24.

5. Pay compensation for the trouble and expense.

Vocabular y, page 67 Vocabulary, 1 1. overtime

Kate: They didn’t say say when the flight will will take off. Mike: I’ll go online and see what’s happening in Toronto. T oronto. Oh, wow. wow. Twenty Twenty flights have have been cancelled.

2

5. salary

2. age

6. premises

3. unattended

7. refused

4. rude

8. accompanying

1. unpaid leave

5. standard room

2. video clip

6. laundry service

3. fitness centre

7. body language

4. storage space

8. return ticket


53

Tests Answer Key

3

1. tip

5. chef

2. approved

6. suspicious

3. gate

7. clock in

4. exchange

8. high season

4

1. b

2. f

3. d

4. e

Cathy: Well, thanks for this information. I’ll tell our manager. What exactly do you do at Wilton Hotels?

5. a

6. c

1. personal belongings 3. luxury suite

Cathy: No, it’s just me. Our manager wanted to come, but he’s busy at the moment getting the hotel ready for the opening.

4. half board 5. valued customer

Adam: Yes, Yes, I’m sure he’ he’s got a lot of work. Well, Well, I’m going to look at the laundry service stand now. Nice talking to you, Cathy.

6. outbound flight

page 68

6

Cathy: Is there anyone else here from Wilton Hotels? Adam: Yes, Yes, our Food and Beverage Beverage Manager Manager.. And from the Thompson?

2. room service

5

Adam: I’m the Manager of the business centres at all our hotels. Here’s my business card.

1. in the long run

5. written notice

2. be in touch

6. making small talk

3. has got a hole

7. at our expense

4. failed to meet

8. is missing a part

1. a

4. c

2. c

5. b

3. b

6. c

1

2. second 3. good surveillance system 4. often impatient with them 5. Food and Beverage

2

3. No. The cameras didn’t always work properly.

1. h

3. d

5. i

7. a

9. c

2. f

4. e

6. b

8. j

10. g


1. in March 2. when he was in the area the previous week

Functional Language

1. the Thompson Hotel

7

4. the business centres 5. laundry service

, page 69

Adam: Hi, Cathy. I’m Adam Jones. I see from your name tag that you work at the Thompson Hotel. Cathy: Yes, Yes, that’s that’s right. And I see you you work for Wilton Hotels.

7

Reading Comprehension, page 70 1 1. b 2. a 3. c 4. a 2 1. hundreds of accountants 3. call companies that will be intereste interested d in your services

Cathy: Yes, Yes, that’s that’s right. We’re We’re only opening in March, March, so not many people have heard of us so far.

Cathy: I was here three years ago. And you?

4. be an effective way to promote your business 5. can help you manage it

Vocabular y, page 71 Vocabulary, 1 1. renovations

Adam: I was here last year for the first time. The exhibition has really expanded. There are so many stands this year. Cathy: I’ve just come from the APS security stand. We want to invest in a good surveillance system.

2

Adam: We used an APS system at the last place I worked. Cathy: What did you think of them? Adam: Actually we were were quite disappointed. disappointed. The security cameras didn’t always work properly, and we felt their staff were often impatient with us.

5. b

2. call prospectiv prospective e customers

Adam: Yes. Yes. So Cathy, Cathy, isn’t the Thompson Thompson Hotel the new hotel in east London?

Adam: I was in the area last week and noticed the hotel building. Is this your first time at Hotel Expo?

Units 13-14

5. wastes

2. competitors

6. shareholder shareholders s

3. deductions

7. regret regrets s

4. specialises

8. tests

1. c

2. d

3. e

4. b

5. a

1. accrued expenses

4. net worth

2. share capital

5. marketing strategy

3. focus group

3

1. creditors

5. increased

2. tax

6. figures

3. liabilities

7. profit

4. call

4

1, 4, 7, 8


54

Tests Answer Key page 72

1

1. a

5

2

1. renovations

6

1. brand, I don’t don’t mind mind

2. b

3. a

4. b

5. b

2. demand, promotion

2. He looked at the figures for his business.

3. gone out of business, find out

3. new equipment

4. interested in, target population 5. conduct co nduct a survey, Go ahead

4. He doesn’t know if he can can afford afford the repayments.

1. in stock

5. assets

5. Have a cup of coffee.

2. out of stock

6. equity

3. on sale

7. cash flow statement

8

4. Debt

Functional Language 1. a

3. b

5. c

7. b

9. c

2. c

4. c

6. a

8. a

10. a


8

Reading Comprehension, page 74 1 1. DS 2. T 3. DS 4. T 2 1. plan 3. advice on specific business ideas 4. click on the course number 5. you want more information

Beth: Beth: You look exhausted Ed.

Beth:: Why didn’t you go to bed earlier? That’s not Beth enough sleep. Ed: I’m doing renovations for a new customer, Brian Fisher… Beth:: Brian Fisher? The Brian Fisher Beth Fisher that owns owns the public relations company?

Vocabular y, page 75 Vocabulary, 1 1. negligence

2

Ed: Yes. He’s He’s just bought a new property. Do you know him? Beth:: His agency did an advertising Beth advertising campaign campaign for the company I work for. You weren’t doing renovations until 2.00 in the morning, were you? Ed: No, I was looking at the figures figures for my business. I was looking at my accounts, income, expenses, cash flow statement statement,, that kind of thing. Beth:: Any special reason? Beth Ed: Yes, I want to take out a loan. I was trying to decide if I can afford the repayments. Beth: Why do you need the money? money?

3 4

5

3. striking

6. assets

1. traffic

6. option

2. renovation

7. demand

3. profitable

8. misunderstan misunderstanding ding

4. venture

9. original 10. concerned

1. c

3. a

5. a

7. b

2. b

4. c

6. a

8. c

1. compatible

5. competitor

2. courtesy

6. gross

3. feedback

7. current

4. entrepreneur

8. effective

1. deny

6. prevent

2. withdraw

7. regret

3. allow

8. owe

4. own

9. persuade

5. survive

6

Beth: If you wait, they might decreas decrease. e.

Beth: Sounds good. You You should take advantage of that!

5. promotion

page 76

Beth: Interest rates rates are high in comparison comparison to last year.

Ed: Yes, but this equipment is on sale at the moment. The supplier is going out of business and he’s selling it at a 40% discount.

4. borrow

2. interviewee

5. collateral

Ed: I want to buy new equipment. equipment.

Ed: I know. This This isn’t a good time to to take out a loan.

5. F

2. you need to understand them

, page 73

Ed: I am. I went went to sleep at 2.00 this morning morning and was up again at 6.00.

Units 13-16

10. increase

1. b

3. a

5. b

7. a

2. c

4. a

6. b

8. c

Functional Language

1. f

3. g

5. a

7. j

9. c

2. d

4. e

6. b

8. i

10. h

Ed: I’m worried that I can’t afford the repayments. Beth: Have you actually been been into the bank? bank? Ed: Not yet. I’m going to do do that soon. But first, first, I’m going to have a cup of coffee!


55

Tests Answer Key

Listening Comprehension Emma:

9

, page 77

Vocabular y, page 79 Vocabulary, 1 1. bother

This is Your Business, the show for small business owners. Today, I’m interviewing Dan Holt, an accountant who advises small business owners. Welcome, Dan!

Dan: Thank you, Emma. Today Today,, we’re going to talk talk about mistakes that new business owners make because they don’t want to spend a lot of money when they start their business.

Emma: Are you saying new new business owners owners worry about saving money when they should actually be spending more money?

Dan: Yes, Yes, I am. You You see, it can take two two years for a business to become profitable, profitable, so it’s easy to understand why owners are concerned about wasting money. But many new companies go out of business simply because they don’t spend money!

Emma: Y You’ll ou’ll have to explain that! that!

Dan: Well, for example, many people start a business without doing any market research at all. These businesses often fail. It’s important to invest in market research. You need to find out if your new business offers a product or service that people really want. It’s not enough to ask your family and friends. You Y ou must ask prospective prospective customers. customers. Also, find out about their buying habits. Do they make online purchases or do they prefer to go into a shop and see for themselves?

Emma: Do you have to hire a market research company to do all this?

1

3

4

5 6

8. overrated

4. socialise

9. prove 10. irrelevant

1. revolution

6. challenge

2. chain

7. reality

3. force

8. inspiration

4. crisis

9. implementat implementation ion

5. substitute

10. input

1. difficulties

5. skills

2. responsibility

6. suppliers

3. enhance

7. weaknesses

4. idea

8. contribution

1. step back

5. pull together

3. team spirit

7. led to

4. set aside

8. work things out

1. a

2. c

3. b

4. a

5. b

1. vision

5. estimate

2. unmotivated

6. strenuous

3. prioritise

7. clue

4. bond

8. advisor

6. c

Functional Language 1. f

3. d

5. a

7. g

9. h

2. c

4. j

6. e

8. i

10. b


10

, page 81

Ella: Have you started your new job yet, Mark? Mark: Y Yes, es, I started last last week.

1. an accountant who advises small business owners

Ella: What are you doing? Mark: I’m working for Team Bright. They run these activities for companies to help increase team spirit.

3. start start a business 4. prospect prospective ive customers’ 5. market research company

Ella: You You mean like treasure treasure hunts hunts and survival weekends? We had a survival weekend in the last company I worked for. Our boss thought it would help our team bond as a group.

6. the commercial break 1, 3

9

3. discipline

page 80

2. new business owners

2

7. stressed

2. a broa broader der pers perspect pective ive 6. point of view

Dan: There are a number of ways ways to find out about your target population. For example, ...

Emma: Dan, I know our listeners li steners can’t wait to hear your suggestions, but we’ve got a short commerciall break. We’ll be right back after commercia the commercial ...

2. distractions

5. relaxed

2

6. encourages

Mark: Yes, Yes, we do treasure treasure hunts hunts too, but we also have other activities. I’m running a workshop for Aldo’s on Monday.

Units 17-18

Reading Comprehension, page 78 2. c 3. a 4. a 1 1. a 2 1. have problems at work

Mark: They’re a chain chain of Mexican restaurants restaurants in the US. They’re opening their first branch in the UK next month. I think they’re overrated, but they’re very popular.

5. b

2. ways to delegate work 3. she understands what is 4. his boss is always criticising his work

Ella: Aldo’ Aldo’s? s?

Ella: Why does a restaurant want to do these teambuilding activities?

5. look for a new job BUSINESS ADMINISTRATION ADMINISTRATION & FINANCE Photocopiable © B Burlington Books

56

Tests Answer Key Mark: Restaurants often have a high turnover of staff. It doesn’t encourage good working relationships, so Aldo’s management decided to do a social activity for the staff before the restaurant opens. Ella: That sounds good to me. me. They’re being being proactive. What activities are you going to do? Mark: Well, we haven’t finished planning it but as the staff are all new, I thought I’d start with something to break the ice and encourage people to talk to each other.

Ella: And then?

2

3

4

1. last week

4. a conflict resolution

2. workshop

5. relaxed

3. aspects

7. cooperate

4. advanced

8. inspiration

1. d

5. b

2. a

6. e

3. f

7. c

4. h

8. g

1. d

2. e

3. b

4. a

5. c

3. vocational course 4. current job 5. Bachelor’s degree

5

Mark: That’s That’s exactly what what I’ve been trying trying to tell Aldo’s! Aldo’ s!

1

6. fire

2. bargaining power

Mark: No, but it’s a bit too serious. I think it’s more important for employees to socialise and get to know each other. Ella: I agree! If the staff feel relaxed with each other, there will be fewer conflicts!

2. bonuses

1. treasure hunt

Ella: Is there something wrong with that?

5. substitute

page 84

Mark: We haven’t decided yet. Aldo’s want to do some sort of conflict resolution activity.

1. headquarte headquarters rs

1. managerial skills

6. point of view

2. fast learner

7. set aside

3. good at multitasking

8. caught off guard

4. flexible about hours

9. In the light of

5. step back

6

1. b

2. c

10. put out fires 3. a

4. a

5. c

6. b

3. before

2

1. They run activities for companies to increase team spirit.

Functional Language, page 85

2. A survival weekend. 3. It’ It’s s overrated. 4. High turnover of staff. 5. It’s It’s too serious.

10

5. a

7. a

9. b

2. a

4. c

6. b

8. c

10. c


Units 17-20

11

Joe: It was awful!

Emma: Really? Why?

2. round round the clock

Joe: There were were these terrible terrible team bonding activities which are supposed to encourage you to get along better with your co-workers.

3. photocopying

Emma: Do you mean like when you go off into the wild and have to survive as a team?

4. part-time

5. an hour

Joe: We didn’t have to find our way out of a forest but there were other activities that were just as bad.

1. They work round round the clock clock and they they feel constantly stressed.

Emma: For example?

2. Jim is worried about the extra expense.

3. It won’t grow. 4. You will be able to see if the person is suitable. 5. 20 hours a month

Vocabula ry, page 83 Vocabulary, 1 1. easy-going

3. c

Emma: Oh, hi, Joe. How was the workshop at your company?

Reading Comprehension, page 82 1 1. computer business

2

1. a

Joe: Well, to break the ice they paired each of us with someone from another departmen department. t. I was with Tim from Marketing.

Emma: Tim from Marketing?

Joe: Yes. Yes. I don’t know him him well, but I really really don’t like him.

Emma: What did you have to do? 5. shift work

2. unmotivated

6. identify

3. female

7. retirement benefits

4. praise

8. bond

Joe: We had to tell each other what had been the worst moment in our lives. Why should I tell someone I don’t really know or like about my personal life?


57

Tests Answer Key page 88

Emma: Well, couldn’t you invent a story?

Joe: I wanted to, but I couldn’t think of anything. I’m not very creative.

4

Emma: We had a laughter workshop at my company last week.

Joe: What did you do?

Emma: We did exercises to make us laugh and reduce stress. Like you, I don’t usually enjoy these group activities. I don’t see how they help us improve our interpersonal relationships in the workplace, but this one was actually fun. We all felt a lot more relaxed afterwards.

5

6

Joe: Sounds interesting. Perhaps I’ll suggest it to my manager for next year.

1. unavailable

5. increase

2. shredder

6. inconvenience

3. confirmed

7. menu

4. convention

8. store

1. job application

5. introduce

2. trust

6. priority

3. summarise

7. orientation meeting

4. objection

8. ensure

1. show you around

5. good condition

2. put you through

6. small talk

3. screen your calls

7. minimise costs

4. credit your account

8. go over

1

1. b

2

1. bond / get along better

1. j

3. h

5. i

7. e

9. c

2. Marketing

2. f

4. a

6. d

8. g

10. b

2. a

3. c

4. a

5. c

Functional Language

3. a story 4. the laughter workshop


5. more relaxed

Eddie: What’s the matter Jo? You look exhausted!

Midterm Test Units 1-12

Reading Comprehension, page 86 2. a 3. b 4. b 5. a 1 1. c any suspicious activity on your your premises premises 2 1. there is any

Jo: I am, Eddie. I’m doing everyone’s work. Our administrative assistant, assistant, Tina, is on maternity leave and Sue has been out of the office all week.

Eddie: Where’s Sue? Is she ill?

Jo: No, she’s representing our company at the International Food Exhibition in China!

3. less than an hour 4. leave leave a message

5. Homesafe also alerts him to normal activities.

Vocabula ry, page 87 Vocabulary, 1 1. luxurious

3

, page 89

Eddie: You You only started the the company 10 months months ago and you’re already going to international exhibitions. That’s great!

2. £70

2

12

6. enclosure

3. access

7. modify

4. attachme attachment nt

8. calmly

1. b

5. c

2. a

6. a

3. c

7. a

4. b

8. b

1. d

2. a

Eddie: Wow! What do you think?

5. domestic

2. replay

3. e

4. b

5. c

2. light refreshm refreshments ents 4. special offer 5. boarding pass

Jo: I’m not sure. I think we should wait. It’s too soon. I don’t want to take the risk now. That’s the difference between Sue and me. She doesn’t mind taking risks. I know we’re doing well in England, but we need to learn more about the Chinese market before we open an office there.

Eddie: It’s not so easy running your own business, is it? Well, I’m sure Sue’s learning a lot at the exhibition. Have you spoken to her?

1. body language 3. product manual

Jo: We’re really pleased. We didn’t expect to be successful so soon. Sales are increasing and Sue is talking about expanding the business. She wants to open an office in China!

Jo: Yes, Yes, she’s she’s met a lot of people people who seem interested in selling our products. She’s also given out lots of promotional material, and she’s even set up three or four meetings.

Eddie: Chinese people want to sell your products? That’s That’ s great! I’m sure Sue is right about the Chinese office. She’s an excellent businesswoman. Go with her decisions!

1

1. maternity leave

4. doesn’t mind

2. going to

5. selling their products

3. open BUSINESS ADMINISTRATION ADMINISTRATION & FINANCE Photocopiable © B Burlington Books

58

Tests Answer Key

2

1. exhausted


2. Tina

13

, page 93

Lisa: Hi, Peter. Welcome back. How was the convention?

3. International International Food Exhibition 4. 10 months

Peter: Thanks, Lisa. The first day day was very quiet, quiet, but after we gave our workshop, a lot of people showed interest in our cleaning products.

5. three three or four

Lisa: That’ That’s s great.

Final Test Units 1-20

Reading Comprehension, page 90 2. T 3. T 4. DS 1 1. F 2 1. £1,000

Peter: Yes. Yes. A few big hotels placed placed orders. orders. But we mustn’t forget about our new competitor. 5. DS

2. he transferr transferred ed more funds to his account 3. lent him money 4. solve the problem immediately

Peter: Yes, Yes, Cleanaway. Cleanaway. They’re running a very effective advertising campaign and they’ve just lowered their their prices. I met their Marketing Director at the convention. He’s quite dynamic. Lisa: You’re You’re not concerned concerned about the company company,, are you?

5. 10 years ago

Vocabula ry, page 91 Vocabulary, 1 1. neutral

Lisa: Cleanaway?

Peter: No, not in the long-term. Our company is profitable and I think we’ll be fine. Lisa: Our prices are higher than Cleanaway’s, but our customers know our cleaning products are of an excellent quality.

5. host

2. permanent

6. deduction

3. gather

7. headquarte headquarters rs

4. laughter

8. suffer

1. delete

5. collaborate

2. column

6. investor

3. width

7. profits

4. reliable

8. empower

3

1. encrypted

5. reality

2. interrupting

6. stopover

3. pay off

7. distractions

4. injured

8. fluent

1. h

5. b

2. g

6. a

Peter: Wow. Have you gone through them yet?

3. e

7. c

Lisa: Y Yes, es, I have.

4. f

8. d

2

4

Peter: That’s That’s true. The quality of our products is excellent. Anyway, I want to hold a meeting with Marketing this week. Let’s try for Thursday.. I don’t have anything scheduled Thursday scheduled then. Lisa: I’m afraid the conference room is booked all day on Thursday. How about Wednesday? Peter: I’m at an off-site meeting on Wednesday morning, but the afternoon is OK. Now, what happened here while I was away? Did anyone apply for the position of administrative assistant? Lisa: Y Yes. es. We’ve had had 20 job applications!

Peter: And … ?

page 92

5

1. e

2. d

3. a

4. b

5. c

1. credit rating 2. conference call

6

Lisa: There’s There’s one candidate candidate I think we should invite for an interview. I’ll send you the candidate’s CV in a moment. Peter: Great. Thanks.

1

1. quiet

3. overweight luggage

2. competitor

4. attendance list

3. Marketing

5. special instructions


1. retirement benefits 5. broader perspective

5. the candidate’s CV

2. standing order

6. returns policy

3. opening remarks

7. waiting list

2. The Marketing Director of Cleanaway.

4. registere registered d mail

8. interest rate

3. excellent

2

1. hotels

4. at an off-site meeting

Functional Language

5. 20

1. a

3. b

5. c

7. c

9. b

2. c

4. a

6. a

8. b

10. c


59

MODULOS PROFESIONALES BUSINESS ADMINISTRATION FINANCES BURLINGTON TESTS

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