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Case Study on: UNITED PARCEL SERVECE (UPS) Prepared To: Mr. Md. Akram Hossain Course instructor Management Information System Course code: MIS-205 Faculty of Business ASA University Bangladesh(ASAUB Summary: The world’s largest integrated integrated package delivery company. Started in 1907, James E. Jim Casey and Claude Ryan. Delivering more than 13.6 million packages. Fifth year in row, it was rated the “World’s Most Admired” compan y in the delivery industry in Fortune magazine’s. •
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Employees 370,000 people, 88,000 vehicles, 600 aircraft. Customers of UPS can use its Web site. UPS goal is to reduce greenhouse gas and air pollution and to improve the renew ability of the resources that it uses. Problem: •
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Drivers are not know this technology properly. It is a business challenge of providing a high level of service with low prices. Customers may need some training to use UPS in-house package tracking. Questions and Answers Question 1: What are the inputs, processing and outputs o f UPS’s package tracking system? Answer: Using a handheld computer called a Delivery Information Acquisition Device (DIAD). UPS drivers automatically capture customers’ signatures along with pickup delivery. time-card information. Question 2: What technologies are used? Answer: UPS uses an array of information technologies including bar-code scanning systems. wireless networks, using handheld computers called a DIAD. the Internet, and calculating fees, maintaining customer accounts, and managing logistics. •
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Question 3: How are these technologies related to UPS’s business strategy? Answer: Delivery process using the various technology systems. Bar-code devices scan shipping information on the package label, customer service representatives can check the status of any package from desktop computers linked to the central computers. Question 4: How do UPS’s systems provide value for the comp any and its customers? Answer: Supply Chain Solutions division which streamlined organization that provides a complete bundle of standardized service. Offer expedited customer services with fast inspection and clearance processes that help get goods into the country quickly. Question 5: What would happen if these technologies were not available? Answer: Cannot continue their activities Customer also go down critical situation. Recommendation: After finished this case studies we can say that confidently “UPS ” has become a leader in global supply chain management. Again with assurance that UPS global distribution and logistics involves managing not only the movement of goods, but also the information and funds that move with those goods. •
