Onboarding guide Contents 1.
Entrance to the platform........................................................................................................................................................... 1
2.
Deactivation of the Pop-up blocker .......................................................................................................................................... 3
3.
Change the local time zone ...................................................................................................................................................... 4
4.
Agreement and payments........................................................................................................................................................ 6
4.1.
Agreement information ....................................................................................................................................................... 8
5.
„Team viewer” installation ...................................................................................................................................................... 9
6.
„Tutor Chat“ installation ......................................................................................................................................................... 10
6.1.
„Tutor Chat“ installation – MAC ......................................................................................................................................... 12
7.
System Requirements Scanner ............................................................................................................................................... 15
8.
Tutor Chat installation and PMIT test ..................................................................................................................................... 19
9.
Training..................................................................................................................................................................................... 21
10.
Live session .......................................................................................................................................................................... 22
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1. Entrance to the platform In order to minimize the possibility for errors while attempting to access the platform, we recommend you to use the following browsers: „ Internet Explorer” (for Windows) or „Safari” (for Mac). The use of the Internet Explorer is recommendable for the registration, in any further actions you are able to use your preferable browser. You can access the platform through: http://consultant.tutorabc.com/
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2. Deactivation of the Pop-up blocker In order to avoid any issues while accessing and loading information from the platform, please make sure that you have deactivated the “Pop-up blocker” option in your browser. To deactivate it, open the settings of “Internet explorer” (as it’s shown on Picture 1) and make sure that the checkbox in “Turn on Pop-up blocker” is unchecked.
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3. Change the local time zone When you enter to the platform it is necessary to change the “Local time zone” settings according to your location.
1. Select a location from the dropdown menu that corresponds to your time zone. 2. Click on “None” radio button. 3. Save the changes
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After changing the time zone, the information on the start window is changed. Several additional options are now available.
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4. Agreement and payments Once your account is approved (after the registration to the platform and successfully passed interview), the system generates a “consultant agreement” with the data you already provided. To consider the contract signed, you must agree pressing the “Agree” button. You can also open the agreement in new window by marking the “iTutorGroup” text, press right mouse button and choose “open in new window” option.
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After you have agreed, you have the possibility to fill in additional information in your account profile- payment method details and bank account details. In “Account number„ field insert your IBAN number (the number of your bank account). In order to check the filled information, please use the “Check your IBAN” link. Make sure you have filled in your “Swift code”/BIC code After completion of all necessary fields, use “Confirm Payment Method” button.
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4.1. Agreement information You need to send in your ID data in order for iTutorGroup to prepare your service agreement.
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5. „Team viewer” installation To grant access to iTutorGroup IT department for PMIT TEST (final technical check of the available resources needed for the proper execution of your duties in the platform), you have to install “Team viewer”. Please use the following links according to your operational system. Windows: https://www.teamviewer.com/bg/download/windows/ MAC: https://www.teamviewer.com/bg/download/mac/ TeamViewer is a software application that allows a remote access to your personal device. This possible only when you grant access. You’ve got total control of the process and you can terminate the connection at any time.
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6. „Tutor Chat“ installation “Tutor chat” is the main communication channel within the platform. Here you can request a full test (PMIT test) and also report any technical issues. Please load the installation links using “Internet Explorer”(use EDGE if you are using Windows 10). The use of the “Internet Explorer” is recommendable for the installation of the “Tutor chat”, in any further actions you are able to use your preferable browser. Please use the following links for the installation, according to the operational system that you are using http://installtutorchat.tutorabc.com/install.htm - for Windows http://installtutorchat.tutorabc.com/install_mac.htm -for MAC
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During the installation it is possible that the antivirus program alerts you that it needs permission to continue with the installation. Please make sure you have clicked Run anyway both for Windows and for the antivirus program.
Press “More info” and “Run anyway”
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6.1. „Tutor Chat“ installation – MAC Go to System Preferences
Go to Security & Privacy
Make sure downloading apps are allowed
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Run the link below with any browser to download it http://installtutorchat.tutorabc.com/install_mac.htm
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Wait until it finished Double clicking on the Tutor Chat app file
After double click on the app file. Drag TutorChatMac into Application
Run TutorChat Mac
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7. System Requirements Scanner The System Requirements Scanner is a handy tool for self-test of the resources needed for the provisioning of high quality and reliable service to the students. The self-testing is easy and fast way to perform the obligatory IT tests. All the results need to be approved from the IT team. You can download the application through the following links: For Windows http://recruit.tutorabc.com/file/ittest/SystemRequirementScanner-0.4.0-windows-win32.exe For MAC http://recruit.tutorabc.com/file/ittest/SystemRequirementScanner-0.4.0-darwin-x64.zip After the download, MAC users should go to security settings and mark the application as “Safe to run”. This is not a necessary step if you are using Windows. How it works: 7.1.
After the download you need to run the application
7.2.
When you run the application the interface will pop up. In order to proceed you are supposed to enter your e-mail address (the e-mail from your registration). Make sure to mark the checkbox for “Terms of agreement”. You can change your language from the dropdown menu. If your internet connection is reliable at the moment, you will receive a notification in the application start screen.
Please have the following equipment ready for the test:
Fast and stable internet connection Computer or Laptop (no iPad or tablet) Webcam Headset Neutral and quiet background
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After completion of the previously described steps, the “Next” button will appear. Press it to continue further. 7.3.
The application will start to check the available resources and the quality of your connection. This might take several minutes.
7.4.
When the check is done, the results will appear showing information about the hardware and the versions of some essential applications. Press “Next” button to continue.
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7.5.
Internet speed test is automatically performed and you will get the result on your screen. If you need to test again just press “Retry”.
7.6.
For the audio test you need to have equipped you microphone and headset in order to get better optimal results. Press the “Record” button and make a short voice clip. If you don’t like the quality or you prefer to change some settings of the devices you are using, just press the “Again” button and record again.
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7.7.
For the camera tests press “Start recording” button.
7.8.
Once you complete all the tests you will receive a short report showing your progress with the IT self-assessment. You can contact PMIT B or IT Support (or any other PMIT in case of any delays) to approve the outcome of the self-testing. All you need to do is to write in Tutor chat: “Hi, my name is [candidate names] and my e-mail is [e-mail used for registration], please check my IT test result.”
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8. Tutor Chat installation and PMIT test
Once you have completed with the Tutor Chat installation, you can log in using your e-mail (from the registration) and your initial password (YYYYMMDD) After you are logged in you can send a request for your PMIT test. The IT test request should be forwarded with priority to PMIT B or IT Support. In case of any delays you can message any other PMIT who is online. Optional way to perform a PMIT test is using the “System Requirements Scanner”
Please have the following equipment ready for the IT test: 19
Fast and stable internet connection Computer or Laptop (no iPad or tablet) Webcam Headset Neutral and quiet background
In order to request the IT test, please start your Team Viewer and send the PMIT-B the following details:
Your name Team Viewer ID Team Viewer pass Full PMIT test request
After you complete the steps, the IT team will use the Team Viewer ID and Team Viewer pass to check your computer and to perform a test session.
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9. Training Your training on the platform begins with a video training that will prepare you how to work properly and successfully on the platform. The video training is divided in three fields: Software Essentials, Understanding the Tutor Group and Teaching the Tutor Group Way.
Please make sure you fill in the quizzes after each video. Once you have completed the videos, you can make a test session and get to know its functionalities.
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10. Live session Once you have completed the self-training you can book a live training. In order to book a session, please change the time zone to +3 E.Europe Standard Time for the Summer Time period and +2 E. Europe Standard Time for the Winter Time. The topic is Live Orientation for new consultants. Pick date and time suitable for you. When you click Reserve button, it changes to cancel (in case you need to cancel it). 5 minutes before the training starts the button changes to ENTER. The live training is two hours. Always strive to book a session no later than the next day after completion of the self-training. Session booking, live trainings and tests timings are influenced from the time zone settings. Please make sure to adjust the right settings if there are any daylight saving time changes for your location. According to the daylight saving time changes Sofia, Kiev, Athens and Bucharest are corresponding to UTC+3(from the last Sunday of March until the last Sunday of October) and to UTC +2(from the last Sunday of October until the last Sunday of March)
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