Onboarding For New Teachers
Must plot 65 slots during PEAK hours (non negotiable)
consistent schedule from Monday Monday to Friday Friday (peak hours) Must keep a consistent these opened slots and be ready to to teach. 98% Must fully commit to these probability that opened slots will be booked if they are within peak probability hours
Weekdays Weekda ys (19:00-22:30) (19:00-22:30 ) Weekends (9:00-22:30)
Missed Lesson Penalty & Lesson Memo Delay Penalty Missed Lesson Penalty
Lesson Memo Delay Penalty
Reasons for waiving missed lesson penalty: 1.
Emergencies
2.
Bereavement (family)
3.
City-wide power outage
4.
AC/Mypag AC/Mypage e glitch. glitch.
5.
Natural calamities
1
4
2
5
3
6
An example of what can be announced: (always check your MyPage Announcements)
The teacher is allowed to plot his own schedule depending on his availability. Directions: 1.
Go to your “My Page”.
2.
Click “Shift Management”.
3.
Highlight the word “CLOSED”
4.
Unmark the time/s you desire to close to avoid lesson bookings.
(Always double check before you click “OK” and ensure not to miss any booked lessons on the time slots you opened.)
Click the submit button
The teacher can check his booked lessons for the day by clicking the “My Booking Schedules” tab. All the necessary information of the class and the student can be found there. Such as:
• Type of lesson • Time and Date • Name of student – When clicked, the following will show: Class medium / Contact Details Whiteboard lesson link Book / lesson file and link Time Learning Purpose Student level Previous lessons and lesson memos
Pressing the “Start” button • The “Start Button” appears 30 minutes before the first lesson on your My Booking Schedule Tab . • This is to inform the system that the teacher is already online and ready to start the lesson. • The teacher must be able to press the start button within 30 minutes.
SERVICE SCORE
YOUR TEACHER SUPPORT HOT LINES
Sample only
UPDATES/ ANNOUNCEMENTS
Other helpful functions:
Total number of lessons Lesson type: Regular or Free Trial Date Lesson medium + Student’s name Additional incentives +10php weekend incentive is now applicable only for evening peak hours, 7PM to 11PM (total of 8 slots), every Saturday and Sunday Newly enrolled students Refunding students Free trial
Kid student
Open slots
Reservation Details
Click the name of the student
Reservation Details
Secondary medium PDF Textbook with Teachers Guide (TG)
Lesson History
NOTE: If the student is ABSENT. Do not write anything in the lesson MEMO just mark the student ABSENT.
Ensure to attached 2 screenshots on the absent form Mark the student absent after 15 minutes
Posting of Lesson Memos Lesson Memo Submission Deadline Regular Lesson Memos (RLM) are submitted after a regular lesson is conducted with a student. The deadlines are as follows: For lessons from 6:00 to 12:00 – 14:00 of the same day For lessons from 12:30 to 18:00 – 20:00 of the same day For lessons from 18:30 to 00:00 – 9:00 of the next day
Telephone Reminder Please watch the Video: https://vimeo.com/170780790 Password: 51Talk_Support!
You can directly send a message to your student, instead of going through the lesson support team.
Important Reminders: 1. You can use the Telephone Reminder ONCE per lesson. Please make sure to select the appropriate lesson issue. 2. Use the Telephone Reminder ONLY when necessary. Students can complain if the Telephone Reminder was not applicable. 3. Do not report the same lesson issue to your support administrators on Skype if the Telephone Reminder has been used. Instead, secure necessary screenshots of the lesson issue/s that you encountered for future reference.
Telephone Reminder
Your “Training Guide” will show your current level. Click on the Level to link to required training videos.
51Talk Training and Promotion “My promotion summary” will show your current number of lessons taught, current student evaluation and your new upgrade training.
“Book my training” will show you all available trainings. NOTE: First training after being launched is Specialization-Refresher Training
“My training schedule” will show you what you have booked, when, how the class will be conducted, and how to contact the trainer.
Lesson Fee Summary
Visiting Informative Links Video Tutorials
This section on “My Page” contains tabs to instructions on how to use software , programs and other important information when conducting lessons
Please ensure that you visit these links!
QQ Messenger
Skype Messenger
Air Class
NOTE: Please take note of the 1 minute rule in calling your students for their booked lessons. Enter the classroom or start the call 1 minute earlier and exit or end the call 1 minute after the lesson so your students will not tag you absent or leave early.
To be exposed to the TMS Training Website prior to Level-Up Training To be aware of how the TMS Training Website can be maximized to
aid teachers to be more effective
Link: http://tmstraining.online
Teaching Protocols 1st and most important rule: Notify your Team Administrators (Support) regarding ANY and ALL lesson issues encountered.
LESSON SUPPORT HOTLINE: 02-696-53-66, please save immediately into your phone. ALPHA
DELTA
SIGMA
OMEGA
For SMS: 0917-580-3931 (Globe) 0998-965-5726 (Smart, Sun and TNT) For Calls: 0917-576-5253 (Globe) 0998-964-3872 (Smart, Sun and TNT)
For SMS: 0917-580-3931 (Globe) 0998-965-5726 (Smart, Sun and TNT) For Calls: 0917-571-2713 (Globe) 0998-842-1537 (Smart, Sun and TNT)
For SMS: 0917-580-3931 (Globe) 0998-965-5726 (Smart, Sun and TNT) For Calls: 0917-806-9190 (Globe) 0998-842-1535 (Smart, Sun and TNT)
For SMS: 0917-580-3931 (Globe) 0998-965-5726 (Smart, Sun and TNT) For Calls: 0917-530-5498 (Globe) 0998-842-1526 (Smart, Sun and TNT)
CALL the landline, team mobile phone for urgent concerns. SMS will not be entertained.
Hi Teacher! Did you know that you can now call our Hotline/Lesson Support Team by using your Skype PC or Mobile Application Free of Charge? Yes, you can use your phones to call us and not get charged, as long as you have a Skype app installed in your mobile phone/s and an internet connection. You can also do the same by logging in to your skype account/app via your personal computer and just do the following: Tap on the audio call button (handset icon) of your team’s Skype account to show the drop down menu and another tap on the “Call Office” (the one with the 51Talk’s 1-800 number) and that’s it! Please click on the link below for further instruction. https://drive.google.com/file/d/0Byt67Qrr9_NEYkh2WWhnWDQ1bzQ/view?usp=sharing You will be able to reach our Lesson Support Team for assistance by just using Skype with no charge at all. Should you not have a data/internet connection, you may still call
51talk Support Portal Support Portal main site: http://support.51talk.com/
Knowledge Base link: http://support.51talk.com/276311-
Knowledge-Base NOTE: A “How to” guide will be sent to teachers.
Dispute Process FEES
• Always create a ticket using the 51talk support portal for salary disputes. • Ensure that you collect proofs / documentations (like lesson screenshots, recording, etc.)
Concern Submission Select Concern type .
Concern Submission Record
COMPLAINTS • Expect an Email and/or a call from your HBT / QA Specialist. • Do not contact or engage students directly regarding complaints. • Always contact your QAs directly for any complaints clarification • Ensure that you collect proofs / documentations (like lesson screenshots, recording, etc.)
Requests • Extended Absence Do this when you need to take a vacation or time-off (maximum of 30 days) - Notify your Team Administrators and send an email to
[email protected] for formal filing and application -
Ensure that there are no booked lessons or any opened slots on the days the leave of absence will take effect or ensure that lessons within the effectivity of the leave are conducted
• Voluntary Cancellation of Service Agreement Do this when you no longer wish to provide services for the Company permanently: - Notify your Team Administrators about your intent and send an email to
[email protected] -
The letter should indicate the reason as well as the desired effectivity date of cancellation
-
Ensure that there are no booked lessons or ensure that lessons before the effectivity of cancellation are conducted and all logins (Skype and QQ) have been surrendered to the respective Team Administrators.
Mentors Your friendly Mentors will also be in touch during your first 3 months to coach and encourage you. Please add you mentors skype ID. Mentor’s Skype:
51Talk New Teacher Welcome call
You can add them up as soon as you finished onboarding. They will also be having a Welcome Call with you once your account has been launched. Please be active on Skype and on your mobile phone for this.
REMINDERS The USERNAME and PASSWORD of your AIRCLASS is the same as your MYPAGE account. Username: Personal email Password: 51talkteacher2014 (default password) Please do check your email to get your official 51talk log-ins. NOTE: Take time to answer the commitment survey after onboarding regarding your teaching schedule. Please go the link: https://drive.google.com/drive/folders/0B887sfU4p1UERXh6ODFUVzVoeHc
Videos to Watch Please take time to review these videos about Conducting a full lesson, Punctuality and your Web Appearance Check.
1) Ensuring Punctuality in your Lessons Link: https://vimeo.com/182985668 Password: Punctuality_AC_2016 2) Conducting a Full 25-Minute Lesson Link: https://vimeo.com/182988321 Password: 25Minute_AC_2016 3) Punctuality Link: https://vimeo.com/175172419 Password: 51TalkHBTLateLeaveEarly2016
4) Web Appearance Link: https://vimeo.com/175307925 Password: 51TalkWebAppearance2016 5) Lesson Issues Reporting Link: https://vimeo.com/185457104 Password: Inquiry_51talk2016
These will better equip you to be one of our top teachers!
Always check out our banners and announcements posted on your
Mypage. Date
Time Slot
Incentive
December 24-25, 2016
10:00-18:30 (18 slots per day)
Earn +10php for every successfully conducted lesson
December 24-25, 2016
19:00 to 21:30 (6 slot per day)
Earn 200% for every successfully conducted lessons
December 31, 2016 and January 01, 2017
10:00-13:30 and 17:00-18:30 (12 slots per day)
Earn +15php for every successfully conducted lesson
December 31, 2016 and January 01, 2017
19:00-21:30 (6 slots per day)
Earn 150% for every successfully conducted lessons
How to qualify? HBTs whose service score>=90 (Service Score is based on December 23, 2016 data) and can meet the requirements below. Open slots at least 2 hours in advance.
Knowledge Check 1) Which tab should I visit for me to open/plot lessons? 2) How many minutes prior to the lesson time can a student book an open slot? 3) To access the reservation details, which tab should I go to? 4) This component of my service score indicates my absences and the complaints of students against me. 5) To accomplish the lesson memo and level assessment, which tab should I visit? 6) What happens when I don't notify my team administrator about my absence? 7) What button serves as my attendance? 8) What happens on the fourth time that I failed to click this button? 9) How many times can we use the telephone reminder? 10)Who do we contact if you encounter technical issue? what is the skype id? 11) What course can I book after launching to level up as a starting teacher?
