ISO 9001 :2008 Requred Documentation Quality Documents : Quality policy (Clause 4.2.1 a ) Quality objectives (Clause 4.2.1 a ) Quality manual (Clause 4.2.1 b )
Documented Procedures : 4.2.3 Control of documents 4.2.4 Control of records 8.2.2 Internal Audit 8.3 Control of nonconforming product 8.5.2 Corrective action 8.5.3 Preventive action These documented procedured have to be controlled in accordance with the requirements of Clause 4.2.3
Records required by ISO 9001 : 2008 Clause 5.6.1 6.2.2 (e)
7.1(d)
7.2.2
7.3.2 7.3.4 7.3.5 7.3.6 7.3.7 7.4.1 7.5. 7.5.2 2 (d) (d)
7.5.3 7.5.4 7.6 7.6 (a) (a) 7.6 7.6
Record Required Management review Education, training, skills and experience Must maintain records of education, training, skills and experience ; there is a procedure Evidence th that th the re realizatio tion pro proc cesses an and re resulting pr product fu fullfil fill re requireme remen nts. records needed to provuded evidence that the realization (existing ) processe and resulting product (service) meet requirements. Results of the the rev reviwe of req requireme remen nts rel related to the prod roduct and actions aris rising for form the review. The organiztion shall review the customer requirements of the service. This review must be conducted prior to commitment to customer. Nedd records of the results of the review. Design and development inputs relating to product requirements. Results of de desing and development re reviews an and any necessary action. Results of desing and developm en ent verification and any necessary actions. Results of design and developm en ent validation and any necessary action. Results of of th the re review of of de design an and de developm en ent ch changes an and an any necessry action. Results of supplier evaluations and any necessary actions arising fro from th the evaluatio tion Records of evaluating suppliers must be maintained. As req require uired d by by th the org orga aniz nizatio ation n to to de demon monstra strate te the the val valid idat atio ion n of of pro proce cess sses es where here the the resulting output cannot be varified by subsequent monitoring or measurement Need records to validate a process where you cannot monitor or measure easily. The un unique id identif ic ication of of th the pr product, wh where tr traceability is a requirem en ent. Customer mer prop roperty that is lost, damag maged or otherwi rwise fou found to be unsuitaq taqble for for use Must maintain records re:customer property issues. Bas Basis used used for for cali calib brati ration on or veri verifi fica cati tion on of mea measuri surin ng equ equipme ipment nt where here no inte nterna rnatina tinall or national measurement standards exist. Validity of th the previous measuring results when the measuring equipment is fo found not to conform to requirements. Results of calibration and verification of measuring equipmen
8.2.2 8.2.4
8.3 8.5.2 8.5.3
Internal audit results and follow-up actions Indication of the person(s) authorizing release of product. Need a record of how service gets released (approved). This could include daily inspection records, etc Nature of the product nonconform ities and any subsequent actions taken, including concessions obtained Results of corrective action Results of preventive action
Documents which are not necessarily required but can be offered as supporting the organization’s processes. This documentation should be minimized. • Process maps, process flow charts and/or process descriptions • Organization charts • Specifications • Work and/or test instructions • Documents containing internal communications • Production schedules • Approved supplier lists • Test and inspection plans • Quality plans STEPS FOR ISO 9001: 2008 Registration Preparation: 1. Perform Gap analysis on required procedures and quality manual, policy, and objectives. 2. Write any procedures which are required 3. Perform gap analysis on required records 4. Work with staff to produce required records as necessary 5. Perform a gap analysis on the process(es) 6. Work with staff to ensure processes and work instructions are in place, up to date, used 7. Work with staff to do an internal audit, and correct non-conformances
PROCESS STAGE Determine the goal
Develop processes to achieve the goal
BASE CLAUSE 5.3 Establish organization’s purpose
RELATED CLAUSE 5.1 Management responsibility
5.1 Establish Quality policy
5.3 Quality policy
5.4.1 Establish Quality objectives
5.1 Management responsibility 5.2 Customer focus 7.1 Planning of product realization 7.2.1 Determination of requirement related to the product 7.3.2 Design and development inputs
4.1a Identify processes
5.4.2 QMS planning 7.1 Planning of product realization 7.3.1 Design and development planning
4.1b Determine sequence and interaction of processes
7.1 Planning of product realization 7.3.1 Design and development planning 7.4.1 Purchasing process 7.5.1 Control of production and service provision 8.1 General
4.1c Develop criteria and methods
5.5.1 Responsibility and authority 5.5.2 Management representative 7.1 Planning of product realization 7.4.1 Purchasing process 7.5.1 Control of production and service provision 7.5.3 Identification and traceability 7.5.4 Customer property 7.5.5 Preservation of product 8.1 General 8.3 Control of nonconforming product
4.1d Provide information
4.2.1 General documentation requirements 4.2.2 Quality manual 4.2.3 Control of documents 4.2.4 Control of records
5.1 Management commitment 5.5.3 Internal communication 7.1 Planning of product realization 7.2.3 Customer communication 7.3.3 Design and development outputs 7.4.2 Purchasing information 4.1d Provide resources
6.1 Provision of resources 6.2 Human resources 6.3 Infrastructure 6.4 Work environment 7.1 Planning of product realization
Operate and maintain processes
4.1 Implement and maintain QMS
4.2.2 Quality manual 4.2.3 Control of documents 5.1 Management commitment 5.4.2 Quality management system planning 5.5.2 Management representative 6.3 Infrastructure 7.2.3 Customer communication 7.5.1 Control of product and service provision
Establ ish that goal is being achieved
8.2.4 Monitor and measure product
7.2.2 Review of requirements related to the produc t 7.3.4 Design and development review 7.3.5 Design and development verification 7.3.6 Design and development validation 7.4.3 Verification of purchased product
5.1 Management commitment 5.5.3 Internal communication 7.1 Planning of product realization 7.2.3 Customer communication 7.3.3 Design and development outputs 7.4.2 Purchasing information 4.1d Provide resources
6.1 Provision of resources 6.2 Human resources 6.3 Infrastructure 6.4 Work environment 7.1 Planning of product realization
Operate and maintain processes
4.1 Implement and maintain QMS
4.2.2 Quality manual 4.2.3 Control of documents 5.1 Management commitment 5.4.2 Quality management system planning 5.5.2 Management representative 6.3 Infrastructure 7.2.3 Customer communication 7.5.1 Control of product and service provision
Establ ish that goal is being achieved
8.2.4 Monitor and measure product
7.2.2 Review of requirements related to the produc t 7.3.4 Design and development review 7.3.5 Design and development verification 7.3.6 Design and development validation 7.4.3 Verification of purchased product 7.5.1 Control of production and service provision 7.6 Control of monitoring and measuring devices 8.1 General 8.2.1 Customer satisfaction 8.2.2 Internal audit
Establish that goal is being achieved (continued)
8.4 Analyse product
8.1 General 8.5.2 Corrective action 8.5.3 Preventive action 8.3 Control of nonconforming product
4.1f Implement actions to achieve planned results
5.6 Management review 7.3.7 Control of design and development changes 8.1 General 8.2.3 Monitoring and measurement of processes 8.5.1 Continual improvement 8.5.2 Corrective action 8.5.3 Preventive action
4.1e Monitor and measure processes
5.6 Management review 7.5.2 Validation of processes for production and service provision 7.6 Control of monitoring and measuring devices 8.1 General 8.2.2 Internal audit 8.2.3 Monitoring and measurement of processes
4.1e Analyse processes
8.1 General 8.4 Analysis of data
4.1f Continually improve processe
8.1 General 8.5.1 Continual improvement
8.4 Analyse suitability, adequacy and effectiveness
5.6.2 Review input 7.6 Control of monitoring and measuring devices
5.6.1 Review system effectiveness
5.6 Management review
Establish goal is achieved in the best way
Establish if it’s the right goal
Establish goal is achieved in the best way
Establish if it’s the right goal
4.1f Implement actions to achieve planned results
5.6 Management review 7.3.7 Control of design and development changes 8.1 General 8.2.3 Monitoring and measurement of processes 8.5.1 Continual improvement 8.5.2 Corrective action 8.5.3 Preventive action
4.1e Monitor and measure processes
5.6 Management review 7.5.2 Validation of processes for production and service provision 7.6 Control of monitoring and measuring devices 8.1 General 8.2.2 Internal audit 8.2.3 Monitoring and measurement of processes
4.1e Analyse processes
8.1 General 8.4 Analysis of data
4.1f Continually improve processe
8.1 General 8.5.1 Continual improvement
8.4 Analyse suitability, adequacy and effectiveness
5.6.2 Review input 7.6 Control of monitoring and measuring devices
5.6.1 Review system effectiveness
5.6 Management review
4.1f Continually improve processes
8.5.1 Continual improvement
QUALITY POLICY JP Engg. is committed to providing superior quality products and services by adhering to a quality ma benefits our customers & employees. To meet our commitment, we must;
V alue our Customers through open communication, timely responses and continual improvement. A ppreciate and foster an environment of trust, integrity, challenge and reward that attracts and retain in all positions throughout the company.
L everage efficient technology applied to all business processes in or der to maintain a com petitive ad U nderstand that our ultimate purpose is customer satisfaction. E nsure that our Quality Management System serves our customers’ needs.
QUALITY POLICY JP Engg. is committed to providing superior quality products and services by adhering to a quality ma benefits our customers & employees. To meet our commitment, we must;
V alue our Customers through open communication, timely responses and continual improvement. A ppreciate and foster an environment of trust, integrity, challenge and reward that attracts and retain in all positions throughout the company.
L everage efficient technology applied to all business processes in or der to maintain a com petitive ad U nderstand that our ultimate purpose is customer satisfaction. E nsure that our Quality Management System serves our customers’ needs.
QUALITY POLICY Expectations with those of our suppliers, employees, investors and society and endeavour to give full satisfaction to all parties.
QUALITY POLICY On continual improvement We will provide an environment in which every person is motivated to continually improve the efficiency and effectiveness of our products, processes and our management system.
Quality Policy We are committed to providing products that we are delivered on time. and meet customer requirements. while yielding a profit and increasing sales We accomplish this through product and process innovation, Cost reduction activities.
Quality Objective 98% on time delivery s measured by the customer 99.9% of monthly output to be defect free as measured by customer returns 5% profict on annual sales 25% increase in annual sales volume 20% of out product reange will contain new product and 50 improvement teams will be set up to seek process improvement 15% reduction in cost of poor quality as a precentage of sales
JP Engg. Will provide products and services to global markets that will meet or
exceed customer expectations through people, teamwork, and continuous improvement.
We are committed for an entire satisfaction of each & every customer by supplying consistent Quality Product by way at continual improvement in process / technology & in time delivery.
Quality Objectives 1) Timely Delivery 2) Minimize Customer Complaint 3) Increase Turnover QUALITY POLICY "JP Engg. Is dedicated to Customer Satisfaction by providing Quality Products in a Timely Manner through Teamwork and a commitment to continual Improvement." . JP Quality Management System Objectives for quality are t o …..strive to be the supplier of choice for JP customers. (External PPM, customer quality concerns, on time PPAP, first time PPAP approval, customer surveys, internal and external quality audits. )
……..establish zero defects as the goal of procudtion. (Internal PPM, scrap as a precentage of production.)
……meet customer expectations for on-time delivery. (Ford SIM, GM Report, Chrysler EBSC, premium freight)
….avoid waste and excessive cost without jeopardizing quality. (WOW, Cost of Poor Quality)
…….provide a safe environment for employees. (Reduction or turnover, elimination of accidents)
agement system that
s the best employees
vantage.
