Final Anniversary 2012 2013 Evaluation for Lavanya Roseline N Xls

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Fill in the evaluation comments (Column 'G' in Goal Sheet, 'D' in Attribute Sheet) and rating details (Column 'H' in G Sheet, 'E' in Attribute Sheet) in the adjacent Goal Sheet and Attribute Sheet.

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>OpenOffice.org-After enabling the alidate Goals' and 'Validate

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Final Anniversary 2012-2013 Evaluation For Lava Appraisee Lavanya Roseline N (517201) Name (Emp #) Project Name (SWON)

MM-PR8018283-ITAPPSupp-Chn (2208987)

Appraisal Type Final Anniversary (2012-2013) (Year) Role

Production Support Executive

Validate Goals

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Goal Perspective

Goal Measure

Target/ Goal Difficulty Units Weightage Level

Customer

Customer Satisfaction Index

> 97.5%

5

1

Customer

No of Customer appreciations

2/ Quarter

5

1

Customer

No of Customer Escalations

0/ Quarter

5

1

Customer

Compliance to E&N and SRT activities

100%

5

1

Customer

Contribution to Problem Mgmt activities

5% effort / Month

5

1

Customer

BMC Compliance(L2 L3 Profiling, resolution updates, CR creation, etc)

100%

5

2

100%

5

2

1 Per Quarter

5

1

Number of learning days/ e-learning courses completed/ knowledge sharing sessions Learning and Growth attended in a year as identified by supervisor 5% of effort

5

2

Number of existing competencies moved up Learning and Growth the proficiency level in Q1, Q2, Q3 and Q4

100%

4

2

Internal

On time and with quality

5

2

Awareness on TCS Internal Processes and Learning and Growth Tools like IPMS , iQMS etc Number of relevant Technological/ Domain Certifications / Tests completed (External/ Learning and Growth Internal)

Status Reporting

Internal

Team Engagement Activities

Internal

2 per quarter iQMS,securit y and iPMS Processes Internal Process compliance and awareness 100%

Internal

iCALMS Competency Compliance (project role and unique competencies)

Internal

Contribution to Center/Organization level activities

1 per Half yearly - E3

5

2

5

1

4

2

5

1

5

2

Internal

3 per half yearly Cross leverage - 1 No. of additional application tickets resolved application

Internal

2 per Half # of Training programs attended / conducted yearly

5

1

Internal

Compliance to Shift-handoff

100%

5

2

Internal

Flexibility during Emergency needs

100%

5

1

Internal

Compliance to shift timings

100%

4

2

Finance

Timesheet Compliance - Daily

100%

5

2

Legend

Role Based Goal Measure Project Goal Measure Customized Goal Measure

Evaluation For Lavanya Roseline N

Validate Goals

he "Validate Goals" Button. Please validate by clicking on “Validate Goals” button before SPEED

on Goal Sheet

Aligned To Supervisor Goal

Appraisee Comments

Appraise e Rating

Yes

5-Atleast 125% achieved 5-Atleast 125% achieved 5-Atleast 125% Till now I have not received any escalations from customer achieved 4-100% of I would like to contribute my participation in SRT activities the goal 5-More than I have contributed to problem management activities and have 100% been appreciated by my team mates and client achieved 5-Atleast I used to monitor the queue regularly and also will resolve the 125% tickets efficiently in time. achieved 4-Atleast I am aware about the TCS internal processes. I keep updated 110% myself about the TCS internal processes achieved 5-Atleast I have completed all the competencies in I-CALMS and planning to 125% take some domain and technological certifications achieved

Yes

Have attended training in web logic and have completed the elearning in PL/SQL

Yes

I have completed all the competencies that has been assigned to my role in I-CALMS

Yes

I used to respond quickly to the issues raised by the customers through BMC or mail

Yes Yes Yes Yes Yes Yes Yes

I have received 100 % customer satisfaction index with good comments I have received customer appreciation for my work in scorecard generation in Quality system and for other. I also maintain a good relationship with the customer.

5-Atleast 125% achieved 5-Atleast 125% achieved 5-Atleast 125% achieved

Yes

I have involved in team engagement activities

Yes

I am aware about the TCS internal processes. I used to apply leave and take PL permission whenever necessary.

Yes Yes Yes Yes Yes Yes Yes Yes

5-Atleast 125% achieved

4-Atleast 125% achieved 5-Atleast I have completed all the competencies that has been assigned to 125% my role in I-CALMS achieved 4-Atleast 125% I have actively participated in organization activities achieved 4-Atleast 125% I am working in quality application issues achieved 4-Atleast 125% I have attended trainings on Web logic. achieved 5-Atleast I used to give proper shift handoff whenever a issue needs a follow 125% up. achieved 5-Atleast 125% I used to work in OT during emergency needs. achieved 5-Atleast I always adhere to the shift timings. I used to be in time to office 125% whenever I was asked to come. achieved 5-Atleast 125% I will fill my time sheets daily achieved

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Final Anniversary 2012-2013 Evaluation For Lavanya Roseline N Appraisee Name (Emp Lavanya Roseline N (517201) #) Project Name MM-PR8018283-ITAPPSupp-Chn (2208987) (SWON) Appraisal Type (Year) Role

Final Anniversary (2012-2013)

Enable Macro to enable the "Validate Attributes" But Please validate by clicking on “Validate Attributes” b excel on SPEED

Production Support Executive

Evaluation Attribute Sheet

Attribute

Communication

Definition Capability of an individual to convey the right information and influence others towards desired action either verbally or by written means

Ability to make systematic and rational judgments based on relevant information. It is the ability of an individual to create an environment of trust and cooperation through an open exchange of ideas Team Skill towards achieving team goals. Attitude to continuously seek knowledge to enhance one's professional growth & Continual Learning performance Focuses on discovering customer's needs and finding out how to best meet them. Customer Works to create customer focused Orientation services and solutions. Takes action to meet work-related objectives without being asked or required to do so. Seeks out and willingly Initiative / undertakes new challenges, Proactiveness responsibilities / assignments. Identifies the problem, understands its nature and its component parts and the relation between them. Generates timely and well developed solution to addresses Problem Solving the problem. Analytical Ability

Legend

Role Based Goal Measure Project Goal Measure

Weighta ge

5 5

4 5

5

5

5

Customized Goal Measure

12-2013 Evaluation For Lavanya Roseline N

Validate Attributes

nable Macro to enable the "Validate Attributes" Button. lease validate by clicking on “Validate Attributes” button before you upload this xcel on SPEED

aluation Attribute Sheet

Appraisee Comments I will ensure good communication with the team mates and clients and I will be clear in explaining the content through mails/Motorola chats I used to make systematic and rational judgments based on the relevant information which helps to resolve the issue efficiently in time.

Appraise e Rating

5 5

I always share my knowledge or ideas with my team members. I used to work as a team whenever we face a critical situation.

5

I am very much fond of learning new things and I used to enhance my knowledge by attending trainings and taking courses in ICALMS

5

Whenever customer encounters a problem, I used to understand their need and will provide a possible solution efficiently in time. I will ensure that I meet their requirement

5

I have taken other responsibilities like testing and getting approval during the migration of Database and also in deployment. I have ensured that I finish those assignments in time.

5

Whenever a problem is encountered I always try to understand the nature and root cause. I used to suggest a possible solution which helps to resolve the problem.

5

Select 1 2 3 4 5

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Errors(if any) ERRORS DETECTED IN GOAL SHEET

ERRORS DETECTED IN ATTRIBUTE SHEET

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Errors(if any)

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Final Anniversary 2012 2013 Evaluation for Lavanya Roseline N Xls

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