D 6 Process Ana)*sis Pro#idin= te er#ices Process step 1:
in. 14 ues'ons to ans;ere&:
1 "ro+ess %n*ut 6.1.1
6.1.2
Tas the *roe+t een trans$erre& $rom &e5elo*ment to the *ro5ision o$ ser5i+e an& is a reliale start o$ ser5i+e *ro5ision #uarantee& Are the ne+essar( materials $or *ro5i&in# the ser5i+es a5ailale at the a#ree& u*on 'me in the ri#ht uan't(
n
n
Process step / Service name 1
%mme&iate A+'ons x
388496263.xlsx
Date: upp)ier:
Audit-4o.:
ite:
C)ient:
ueson 4o.
ueson
Points
Resu)ts / Co&&ents / '#a)uaon Re&ar,s
J )He+'5eness o$ the "ro+ess / )L+ien+( 6.J.1
Are there tar#ets set $or the *ro5ision or the ser5i+e
6.J.2
%s ualit( an& * ro+ess &ata aout the ser5i+e +olle+te& in a ;a( that allo;s anal(sis
6.J.3
%n the +ase o$ &e5ia'ons $rom the ser5i+e reuirements an& *ro5ision o$ the ser5i+e are the +auses anal(se& an& the +orre+'5e a+'ons +he+e& $or eHe+'5eness
6.J.4
Are ser5i+e reuirements an& *ro5ision o$ ser5i+e au&ite& re#ularl(
n n
n
n
6 "ro+ess Result / 0ut*ut
Process step 2:
in. 14 ues'ons to ans;ere&:
Process step / Service name 2
Process step 3:
in. 14 ues'ons to ans;ere&:
Process step / Service name 3
Process step >:
in. 14 ues'ons to ans;ere&:
Process step / Service name 4
Process step @:
in. 14 ues'ons to ans;ere&:
Process step / Service name 5
P Custo&er Care / Custo&er asfacon / er#ices !.1
Are all reuirements relate& to ?-S(stem ser5i+e an& ser5i+e *ro+ess $ul
n
Eille& in automa'+all( $rom ues'onnaire ;hi+h is
Resu)ts / Co&&ents / '#a)uaon Re&ar,s
Points
?&&ediate Acon necessar*
Eille& in ( au&ite& area
Reason/sE Root Cause
9easure/s
Dead)ine
Responsi!i)it*
'Fec#it*
388496263.xlsx
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