Complaint Management System - PPT

“Complaint Management System” - A Project on JAVA Standard Edition

Developed By Abhishek Roy Madhurya Datta Gupta Nilanjan Sengupta Subhajit Naskar

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Acknowledgement

I take this opportunity to express my deep gratitude and sincerest thank to my project mentor, Amitava Chatterjee for giving most valuable suggestion, helpful guidance and encouragement in the execution of this project work. I will like to give a special mention to my colleagues. Last but not the least I am grateful to all the faculty members of Ardent Computech Pvt. Ltd. or their support.









Index 

Overview

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Current System

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Limitations of Current System

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Proposed Solution

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Process Design

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Design description

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Entity Relationship Diagram

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Use Case Diagram









Overview

The project is aimed at creating efficient software portal for addressing the grievances of the students/faculty members for various purposes like – broken broken furniture problem in class, microphone issues, projector problems, plumbing in hostels, electricity issues, and other hostel, mess & classroom related problems etc.









Current System

In the current scenario there is very less system operating for the registration of complaints. Presently complaint register process is done through telephone where a complaint is raised by calling the administration. This requires a manual effort and can lead to confusions for the students.









Limitations of the Current System

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There is no accountability for the complaints as to when a complaint was raised and when it was resolved.

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Most of the times students call in the morning or afternoon and at that time there is no one to register the complaint.

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There is usually a lot of time lag between problem identification and the action taken to resolve it.

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Some complaints require high priority action which is not possible in the











Proposed Solution The idea is to automate the entire complaint process from telephonic medium to electronic medium in order to increase efficiency and reduce the response time. There would be basically 5-6 main categories for the selection of complaint type. Then









Process Design









Design Description The complaint registration and resolution model has the following major modules. 

Sign Up/Login (for All Users) Module:

Sign Up page contain four fields: Verification field is used to check the genuinity of user and other three fields are User ID and Password and Confirm Passwords. Login age is









Continued… 

Complaint Status Check:

This page can be reached from Page 2 or Page 3. It has one mandatory field of complaint registration number (CR No.) which, when submitted, provides the information on the status of the query as Under Process or Finished. For Administrator:









m a r g a i D p

























































Complaint Management System - PPT

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