CHAPTER 2
REVIEW OF RELATED LITERATURE AND STUDIES
This chapter is about studies and literatures that are related to the online system that the proponents made use of different reading materials (such as thesis, articles, and other web articles) that will help extending the knowledge of the proponents. These reading materials will also guide the proponent to improve and develop their proposed system more effectively.
RELATED LITERATURE
LOCAL LITERATURE
658 Apartelle Online Reservation System
http://www.studymode.com/essays/658-Apartelle-Online-Reservation-System-375787.html
Bituin Abi, (August 2010), 658 Apartelle Online Reservation System. Short term base lodging is the main reason that a hotel has been established. In the Philippines, wherein many foreign people go and have a vacation, hotel is always their first destination to have relaxation after long hours of travel in an airplane. Because of the rapid increase of foreigners visiting the Philippines for a vacation, a common sight is the establishments ad sophisticated hotels for competitive advantage.
As the result of the competition between different hotels, various business strategies had been made to attract customers, such as putting discounts, having beautiful and relaxing environment and above all having a state of the art computer system and facilities. The current problem observed is the manual guest list records, the manual reservation of guests, the manual booking of rooms for the guests which takes a long time to accomplish.
Similar to the proponent's study Altaroca Mountain Resort and Convention Center still uses manual process of reservation. (WALANG MADAGDAG)
Marsman Drysdale Travel INC. (MDTI)
www.mdti.com.ph
MDTI is one of the best travel and tours Company in the Philippines. MDTI was established in 1975 due to lack of tourist industry here in the Philippines. Located in the Makati Business District as their head office, MDTI operates all over the country.
MDTI are served to give quality services and products to the customers. Keeping their moral, professional, ethical standards in their operations, making great leadership in the business travel industry and honesty as they could meet the customer needs. The system will allow clients to look for the available services of the company with the use of online reservation.
MDTI reservation system is similar to the proposed system of the proponents in terms of minimizing data redundancy, inconsistency on data in reservation, and reducing paper works. Nowadays internet and computer have big parts in their daily lives because it makes their work faster. The clients could also save their time and effort by booking online.
Boracay Grand Vista Resort and Spa
http://www.grandvistaresort-boracay.com
The Boracay Grand Vista Resort and Spa has an online reservation system. It includes the supervising of schedule, reserving facilities and rooms, guest information and confirmation of the guests if they are sure to reserve some rooms. Customers do not need to create an account if they want to go to the resort or to make a reservation.
Similarities of the proposed system includes reserving of the facilities and rooms in the resort. Unlike the proposed system, the customer is required to make an account in order to make a reservation or cancel a reservation. Making an account will help the company to make sure that the customer's personal information is secured and the company will be able to monitor the regular customers.
Hilton Cebu Resort and Spa
http://www1.hilton.com
This hotel has an online reservation system that checks if the customer has an existing reservation. The customer has a confirmation code to enter if they have already a reservation in that hotel.
The proponents' system also has a database which can check if the customer already has an existing account. And making an account will help the customer to cancel or reschedule their reservation more easy.
FOREIGN LITERATURE
Louw, Door Janne, (2006, May 10, 2006)
http://www.liacs.nl/assets/Bachelorscripties/2006-08JanneLouw.pdf
Description with UML Hotel Reservation System. Developed a hotel management system that can be used online. This system allows the guests to do their booking online by them self. Some of task that the system can do are providing a query for arriving date and the length of staying, providing the number of On rooms, view all available rooms and provides user the ability to choose one or more of them, recording the number of on rooms, view all available rooms and provides the user the ability to choose one or more of them, recording kind of guests and how many going to be in the single room, providing the cost of booking, asking the users if they want additional service; such as, dinner or breakfast, storing the guests detail; like, name, address and telephone, asking the user for confirmation, final confirmation views with the detail of booking and the guests can review or cancel the booking.
The proponents' system also allows the client to do their booking online and make transactions by them self. The proponents' system also provides a query for arriving date and departure date, view all the rooms and let the user choose what kind of accommodation they want. Unlike UML Hotel Reservation System the proponents' system do not include additional services; such as, dinner or breakfast.
Online Reservation for Wilshire Plaza Hotel
http://www.hollywoodroosevelt.com/index.php?page=hrh
The system has a login account for the customers. The reservation procedure includes the arrival and departure date. It also indicates the rooms that are still available or not. Then the customer chooses the room/rooms to stay in. the customer also fills-in the guest form and confirms reservation. The billing/payment is done at the hotel upon checking.
Wilshire Plaza Hotel's system is similar to the proposed system of the proponents. It also has a login account for the customer for them to view their current and old reservations. The customers could choose the dates, rooms, amenities, and the function rooms they want to reserve. However, the initial payment and the full payment will be done by bank transfer and/or credit card.
Hotel Technology and Reservations System
D. Wardell, 2012
David Wardell discussed the nature of hotel reservations in the world nowadays. According to the article, the lodging industry is the most under automated segment of the international travel industry. Reservations are often still dealt with by hand. This lack of automation represents a serious point of weakness concerning competition between hotel chains and hotel industry as a whole. In addition, a successful reservation system requires a database inventory system that when processed, a message is transmitted to the property in question with information that the local guest info database should be updated.
The study of David Wardell helped the proponents to know the current trend in online reservations system. The system also provides a well-organized and secured database so that it can give guests an easy way to book reservations. The guests will also know about the details beforehand because the system has a real time reservation check that gives the guest exact information about the availability of each types of rooms, amenities and facilities. This will not only help the guests to save their time and effort but of the company too.
Tracking Online Reservation History with the Billing Utility
http://knowledgebase.hudsonltd.com/article.php?id=146
The Hudson Group Knowledge Base was designed for clients of The Hudson Group and their suite of transportation management applications. The Knowledge Base provides many quick self-help answers to common or frequently asked questions. Using the online Billing Utility, Hudson clients who accept reservations from the HWeb Reservations System, can view the history of reservations that are recorded online for a single day, week, month, or other period of time. A common use of the billing utility is to obtain statistical data for online reservation system, useful when reviewing monthly statements from the Hudson group reflecting totals for reservation recorded online.
Similar to the study, the proposed system will be able to track down the weekly, monthly and yearly reservation. This will help the management to monitor the rates of sales of the resort.
RELATED STUDIES
LOCAL STUDIES
Online Billing and Reservation System for Royal Palm Paradise Resort
(C.L. Adap, J.R. San Juan, P.B. Sillio, 2013)
The system contains two pages which are Administrator page and Customer page. The administrator page has the authority to access the whole system and will be able to update all the records of the customer for reservations made through phone call or walk-in customers, change the status of the reservation of the customers, update the list of the facilities available in the resort. Computation of bills of reservation and add-ons, and generating of reports are also under the Administrator page.
The proponent's system also contains two pages similar to the Online Billing and Reservation System of Royal Palm Paradise Resort, wherein Administrator page will manage all the transaction made by the customer/user. In Administrator page can all so see reports, update all records and the list of the facilities in the resort.
Online Billing and Reservation System of Adams Beach Resort
(J.A. Legaspi, M. Lamson, P.V. Gazme, 2011)
The Online Billing and reservation System of Adams Beach Resort was developed in order for the company to have a systematized form of operation and transaction in addition to a trouble-free work for the officers-in-charge. The system has a user-friendly environment and includes reservation packages, services and procedures.
The similarities of Online Billing and Reservation System of Adams Beach Resort to the study of the proponents is that it also aims to have a systemized form of operation and transaction for the clients and to help the manager to have a trouble-free work. The proponents' system also have a user-friendly environment/website where the clients can also see the different rates, amenities and reservation packages offered by the resort.
Online Billing and Reservation System of Viewfort Terrace Viewhill Resort Carmona, Cavite
(Constante, K., Estollose, E., San Jose, A., 2011)
Viewfort Terrace Viewhill's main problem is the lack of technology which leads to conflict of schedules, data inconsistency, data redundancy, data loss, lack of security and it is space consuming. Because all of the transactions are stored in one logbook, all of these problems are encountered by the management. In order to avoid these problems, the proponents proposed an online billing and reservation system for Viewfort Terrace Viewhill Resort. The system has a database for the resort where all of the company's transactions are stored and it has also the ability to compute all the billings of the client.
Online Billing and Reservation System of Viewfort Terrace Viewhill Resort Carmona,Cavite has similarities to the study of the proponents because of the following problems. In terms of the problems data inconsistency which make it more difficult to know what is the exact date of reservation made by the client, data redundancy which duplicates the reservation information, poor data security meaning the data is not safe from alteration and deletion. The study will help the proponents in solving these problems through the proponents' proposed system.
An Online Reservation with Billing System for Puerto Real Resort
(Pantaleon, C.D., 2011)
The information system provides graphical and textual information about the resort. This includes location, prices and other information regarding the resort and what it can prefer. It is created with a user friendly environment because the proponents are aware that not all persons who will view the website are advanced users. The reservation with billing system included in the proposed system is very competent. Through this, customers can make a reservation by just accessing the website. Thus, this can be helpful to the customers in terms of cost and time. Cost and time, because they do not have to go personally or call to the company to ask for reservation. This feature will not just favourable to the customers but to the company too. Having an online reservation system will make an edge over the companies.
The Online Reservation with Billing System for Puerto Real Resort is similar to the proponents' system because the Altaroca Mountain Resort and Convention Center's website also provides the graphical and textual information about the resort. The information also includes the location, prices, weddings and functions, facilities and services and other information that the resort can offer. The proponents will also make a user-friendly system that is more convenient to the clients to book reservations and make transactions in terms of cost and time. Similar to the study the proponents system's will not just be favorable to the clients but to the company too.
Online Reservation with Billing System for Villa Silvina Resort
(Zapanta, B., Belardo, R., Flores, F., Sobrevilla, G., 2009)
The "Online Reservation with Billing System for Villa Silvina Resort" done by B. Zapanta, Belardo, Flores and Sobrevilla is a system that is mostly focused on making reservations for the resort and the rooms in their resort. The system is also capable of displaying the billing statement of a particular customer and can also produce receipts of the transaction. It is also capable of generating management reports on a daily or monthly basis.
The proponent's system will generate reports similar to Online Reservation with Billing System for Villa Silvina Resort. The website created by the proponents has the features of the resort, and the system can track all the amenities available for the customers.
FOREIGN STUDIES
Online Billing and Reservation System of Bug Hotel
http://www.bug-hotel.org
The Bug Hotel Reservation System allow one to find the ideal bed and breakfast inn, whether by location, amenities, online bookings, recipes, special packages, last-minute availability. It also offers a wide variety of additional information to enhance inn travel experience. The hotel was designed to simplify the task of online booking. It provides users a unique, intuitive and easy to use interface that improves the way people use the web today. Through personalization and rich features, Bug Hotel Reservation system enhances the entire Web experience. Bug Hotel Reservation System offers an online web based reservation system for hotels, properties, motels and B&B's at affordable prices.
Similar to the Bug Hotel Reservation System, Online Billing and Reservation for Altaroca Mountain Resort and Convention Center allows every clients to find the ideal bed or room that they want. But unlike the Bug Hotel Reservation System they are not allowed to reserve food and drinks. The proposed system of the proponents will also help the clients to experience more convenient ways on how to book their reservations.
Online system of Starwood Hotels
http://www.starwoodhotels.com
The system has a feedback page that is redirected to a new browser where users will give their reason for commenting, their comment, rating, about the website and their email address to be able to send the feedback.
The proponent's proposed system has also feedback page. The proponent know that feedback page is a big help for the resort and for customer. To know all the suggestions and opinion of the customers so that the resort can improve the services they give to the customers.
Online Billing and Reservation System for Rochester Hotel
http://www.rochesterhotel.com
The online system of Rochester Hotel is simple yet very informative way to attract customers. The design of the webpage is based from the historical theme of the hotel. The reservation can be accessed by the customers easily. The reservation procedure of the Rochester Hotel starts with the simple input of arrival and departure of the customer in the left part of the web page.
Similar to the study, the Online Billing and Reservation System for Altaroca Mountain Resort and Convention Center will be simple yet very informative in a way where the clients will understand easily on how they can make transaction and book reservations. The reservation procedure of the proponent's systems also starts with the input of the check-in and check-out date of the clients and then it will proceed to the input of their basic information.
Club Noosa Timeshare Resort
http://www.clubnoosa.com.au
The Club Noosa Timeshare resort features the screenshots of the resort as the banner. It has a Location button for the guide to the new comers. There is a Facilities link where the rooms are well explained and arranged from the highest rate to lowest rate. In the Contact and Booking Section the customer can contact the management for their needs. It has a Login System for members only.
Similar to the Club Noosa Timeshare Resort's website, Altaroca Mountain Resort and Convention Center's website also provides the screenshots of the resort as a banner, it also has a gallery which the clients can see the different type of rooms, function rooms and other services that the resort can offer. Altaroca Mountain Resort and Convention Center's website also has a Location link where the directions of the resort is displayed. There is also a Facilities link where the rooms, viewing decks, treehouses, huts, lanais, pools, bar and café, recreational activities and function rooms are well explained.
Furnace Creek Inn and Ranch Resort Online Reservation System
(http://www.furnacecreekresort.com)
The online reservation system of the Furnace Creek Inn and Ranch Resort features great process of reservation with reservation policies on modification cancellation of reservation, inquiry and checking of the available facilities. The search feature of the system helps the user to find the Inn and Ranch Resort near their place if possible.
Due to the amount of Inn and Ranch in other places for easy access for the customers and for faster transactions of reservation, they formulated an online system for this particular problem. The difficulty of manual reservation process and inexistence of database urged them to improve the system used in their Inn and Resort.
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