Project Management
Cab Service
Assignment II Work Breakdown Structure & Risk Register of
Cab Service Group members:Naveed Rahman Atique Kambar Farooq Haider Khan
Submitted to Syed Sharjeel-ul-Hasan
1 BBA 7-D
Project Management
Cab Service
Work Breakdown Structure (Cab Service)
2 BBA 7-D
Project Management
Cab Service
Work Breakdown Structure Pak Suzuki Radio/Metro Cab Service 1.
Cab Service
1.1 Initiation In this stage an overall research will be conducted considering internal and external factors most importantly i.e. SWOT and PESTEL analysis. This will help in generating the overview of the current market trend scenarios with available opportunities to target. 1.1.1 Evaluation & Recommendations Evaluation will be made after the project charter is completed and recommendation will be made on the basis of evaluation 1.1.2 Develop Project Charter Pak Suzuki management is interested in forming a subsidiary of Radio/Metro cab service in the biggest metropolitan city of Pakistan i.e. Karachi. It is currently the largest automobile assembler in Pakistan. Aiming to cater the Karachites to experience beyond the excellence level of Cab service with first time introducing the preferred vehicle option service to its customers e.g. MPV’s, Saloon and Estate vehicles having different seating capacities, luggage space options, choice over comfort levels with price variance in accordance to level of comfort. Secondly, extensive road network coverage availability to cater mass market on affordable fares, online booking option, well trained staff and option to provide special security trained guards to ensure better customer support and make a safe journey. 1.1.3 Deliverable: Submit Project Charter PVO- Preferred Vehicle Option Extensive Road network Coverage Well trained Security Guard
3 BBA 7-D
Project Management
Cab Service
1.1.4 Project Sponsor Reviews Project Charter Pak Suzuki will be the solely and wholly owner of its subsidiary Cab service. However the firm can have association or Silver or Platinum Sponsors like PTDCPaksitan Travel and Tourism Dept, Hotels e.g. Sheraton, Pearl Continental, NHA, Oil and Gas firms e.g. Shell/Caltex/Attock etc, Financial Institutions like HBL, UBL, VISA etc. 1.1.5 Project Charter Signed/Approved The project is signed and approved by Pak Suzuki, which is the largest automobile assembler in Paksitan.
1.2 Planning 1.2.1 Create Preliminary Scope Statement - Beyond the excellence level experience for valuable customers through providing PVO (preferred vehicle option), Security service and extensive network coverage. 1.2.2 Determine Project Team - Finance – will handle the pricing issues, budgeting and planning issues - Marketing – will handle the marketing campaign design and how to handle PR issues - Logistics/Fleet management – to manage the fleet and service maintenance of each cab. - Operations – to ensure the flow and smoothness of operations of day to day activities - Human Resource – Drivers, Well trained staff and Security Guards
1.2.3 Project Team Kickoff Meeting Frequent communication will be encouraged between the team members and leaders in order to make a better outcome of efforts made by the whole project teams. 1.2.4 Develop Project Plan - To determine best suitable time to execute and implement plan
4 BBA 7-D
Project Management
Cab Service
- To determine targets e.g. time of completion, number of fleets to be introduced, timely marketing campaign to be set out. - Develop as much as flexible rates/fares for customers - Routes/Maps to be designed - Well trained human resource e.g. security guards, drivers and staff. 1.2.5 Milestone: Project Plan Approval - Approval/Acceptance from governmental authorities e.g. NHA, Traffic Police, Ministry of Transportation - Human Resource : Recruitment and training of Staff, drivers and Security guards - Fleet Arrangement : Required number of fleet of cars deliveries received - Deployment of Taxi stand in key strategic points and Tested Radio/Wireless system
1.3 Execution 1.3.1 Project Kickoff Meeting To ensure that all the project team members and leaders are in communication with each other and discussion over the issues are carried out to elevate the level of performance. 1.3.2 Verify & Validate User Requirements As Preferred vehicle option is introduced in first time. Thus, for this project team members will have to make sure to have three types of fleet of vehicles i.e. Saloon, MPV and estate vehicles in to its panel. As Pak Suzuki will be the provider/vendor of the fleet sales and services, there will be no external contract out or outsourcing of vehicle management. 1.3.3 Design System - Radio system to installed in each Cab - Efficient Customer care centers with well equipped and trained staff 1.3.4 Testing Phase - Radio system to be tested - Online booking system to be tested through a formal drill exercise - In formal drill exercise, security issues/ possible scenarios to be tested
5 BBA 7-D
Project Management
Cab Service
1.3.5 User Training - Different drill/exercise would be carried in order to train security guards for better response to various situations and issues. 1.4 Control 1.4.1 Project Management In the overall project is analyzed, as how it is carried out and executed by the team members and performance evaluation. 1.4.2 Project Status Meetings In meetings following to be discussed e.g. timing issues, security issues, Cost and benefits analysis, customer previews, and TCPI would be used to ensure the work schedule. 1.4.3 Risk Management - Various risks are to be considered before its execution, thus the risk could be minimized and realized before it surfaces. - Risk register to be made and maintained.
1.4.4 Update Project Management Plan - Any update made upon the technology used in wireless communication needed to be stated and considered - Any security training lapse or advancement noticed/requirement increased, then it would be needed to be included or re-trained the guards - Any change in the design of the project, to be updated as it is required. 1.5 Closeout 1.5.1 Audit Procurement - Fleet management: vehicles to be examined and inspected frequently over theft of any parts. - Sales management: If there is a shortage in meeting up the demand then additional number of vehicles to be added 6 BBA 7-D
Project Management
Cab Service
1.5.2 Document Lessons Learned - Necessary documents to be provided to the drivers of each cabs
1.5.3 Update Files/Records - Customer Care center will record necessary information regarding the future improvement and betterment of existence service and record their reviews over the service. - Further information and special packages to be informed to its loyal customers through customer database. 1.5.4 Gain Formal Acceptance - Get approval from required governmental authorities like NHA, Traffic police etc - Get Transport Ministry NOC over its operation of Cab service within the city. 1.5.5 Archive Files/Documents - Master plan of the project to be recorded and shelf the plan for future reference.
7 BBA 7-D
Project Management
Cab Service
Risk Register (Cab Service)
8 BBA 7-D
Project Management
Cab Service
Project Risk Register Cab Service Risk Identification Risk Car theft by driver or by any other individual which may cause monetary losses to the business
Qualitative Rating Risk Category Theft
Probabi lity 7
Impact
Risk Response
9
Risk Score 63
Risk Ranking 1
Cab torched & damaged due to protest and bad law and order situation which may cause monetary losses to the business
Damage
6
9
54
2
The prices of CNG increases due to Government regulations or international price increase which will increase the fair rates and may divert customers
Cost Increment
9
5
45
3
Car accident
Accident
6
7
42
4
Problem in Radio Communication Channel due to a fault in system which can halt the whole operations
Defect
4
10
40
5
Lack of trust on cab service due to believe that the driver might help thieves to rob them
Physiologic al Effect
6
6
36
6
Shift toward other means of transport BBA due 7-D to low price, causing decrease in sales
Trend Shift
5
5
35
7
Risk Response
Trigger
Contacting the tracker service to take necessary action. Contacting the driver to investigate the situation If not recovered, claiming insurance Investigating the situation Lodging FIR Claiming insurance Making effort to avoid similar situation in future Increasing the fairs Comparative analysis of Petrol, CNG & Diesel and choosing the most efficient If applicable, replacing vehicles with fuel efficient
Cabs movement in areas where theft rate is high Bad car security systems
Risk Owner Admin Officer
Bad law and order situation Protests
Admin Officer
Finance Officer
Inquring the condition of driver and sending him/her to hospital if necessary Repairing the car/claiming insurance Informing the concerned department about problem Using alternate option available for eg. the alternate radio connection or mobile phones
International price hike Change in government regulation Changed Government Poor tyre conditions, not following traffic rules, poorly maintained car, negligence etc Fault in radio transmission Conflicting radio signals Power break downs
Building trust through marketing efforts Providing guarantees or may be redemption in case of theft Available response would be to decrease fair price, enhance marketing efforts, provide value
Increased accidents PR of customer theft in Specialist cabs, bad word of mouth Low prices and easy 9 Finance availability of Officer substitute
Admin Officer
Manager IT
Project Management
Cab Service
7
4
32
8
added service etc Waiting for law and order situation improvement
Criminal Conduct
6
4
24
9
Separating the driver portion in cab
Increased Cost
4
4
16
10
Contacting all sources for lower price Buy the increased priced vehicles
Increased Cost
10
1
10
11
Paying the officially/unofficially
Decreased sale due to strike calls, halting operations
Law Order
Threat to safety of driver due to alcoholic/lunatic/angry customers Price of cab vehicle rises before proposed purchase
Official/Unofficial challans by traffic police, causing disruptions and increased cost
&
challan
Political instability, burning speech or opinion, marshal law etc An angry and low tempered customer, A person alcoholed Change in tax or import regulationi, decrease supply of car etc Passing from routes where traffic police officers stands
10 BBA 7-D
Admin Officer
Driver
Finance Officer
Drivers
