BSBLDR402 Lead effective workplace relationships Assessment Task 1- Assignment /Case Study Task 1 1. Describe two strategies you could implement to ensure that workplace team members are familiar with the organization’s planning and operational documents.
Workplace culture- Managing your workplace culture can encourage your team to work together to achieve your sustainability and business goals. Defining the organisation’s values so that they are aligned to your sustainability goals is the first step. Making sure these values are reflected in decision making, management practices and operating procedures will help to establish a workplace culture of shared values and clear expectations of attitudes and behaviours. Workforce planning- Workforce planning can help to ensure you have the right people with the right skills who are available where and when you need them. In the sustainability context it is about making sure you have the right skills to carry out your sustainability activities and achieve your goals. 2. Explain how familiarity with the following documents contributes to improving the work of your team:
• Vision or mission statement A clear vision statement acts as a unifying force, and has a positive impact on organizational effectiveness. When personnel understand and buy-in buy- in to the organization’s organization’s vision statement, it brings them together. It focuses and aligns efforts so everyone is working towards the same understood goal • Business or strategic plans Strategic plans outline your projected small-business growth into the future, while benefit plans focus on the variety of benefits you offer your current employees. employees. However, preparing a defined-strategic plan and analyzing benefit opportunities within the framework of your company's strategic plan will help you focus your efforts on growing your company, while keeping your employees employees satisfied with the non-salary portion of their their compensation. compensation. • Operational budgets As an essential part of the operational process budgets compel planning, making people within an organisation think about the future. A formal budgeting procedure with specified deadlines compels operations managers to divert their attention away from day-to-day business and get down to completing the budget • Team plans When you involve your whole team in the planning process it creates a sense of ownership for everyone. People like to feel they have had a part in planning the direction of the company. It is highly motivating and will ensure everyone is on the same page. • Continuous improvement and quality assurance progresses.
With quality assurance progresses, inspection is intended to prevent faulty products reaching the customer. This approach means having specially trained inspectors, rather than every individual being responsible for his or her own work. Furthermore, it is thought that inspectors may be better placed to find widespread problems across an organization that will help the team to work more effectively 3. Suggest two strategies you could implement for sharing team performance data with team members to improve their work performance.
Open sharing of information -The more open members are in sharing information with each other, the greater the opportunity for stronger trust and cohesion between members, leading to increased opportunities for members to interact. The more interaction between members, the more familiar they become with each other, thus more open information sharing. Information uniqueness - The extent to which team members make use of each other’s distinct sets of knowledge can greatly benefit the team. The more unique the information and knowledge possessed by each team member, the greater amount of information shared among the team, resulting in greater team decision-making performance. 4. Describe how you could find out about WHS policies for rest breaks from screen- based work.
- Asking WHS representative - WHS Manual - Reading a WHS information provided on the wall in company 5. Briefly describe some types of information that may be unreliable.
Self-published sources Opinionated articles such as editorials Forums 6. Explain some ways that you could verify information.
Check the author Do some small research by yourself Find an approved from reliable department
Task 2 1. Prepare some simple instructions for a task you need team members to undertake, such
as making accommodation agreements, operating a new photocopier of filling out a leave form.
Accomodation agreement - Write up your own agreement - Sign the agreement and give it to your head-tenant to sign. Keep a copy for yourself. - Contact your local Tenants Advice and Advocacy Service if you need further advice. Operating a new photocopier - Ask for permission to leave - Fill out the form - Do the photocopier - Handling the form 2. Explain how you could present these instructions, allowing for the different needs of diverse audience members.
Before presentation, do some research and find out who is going to be in your audience. Figure out what unique characteristics exists with the diffe rent people you’ll be speaking to. Try to process what you learn so that you can communicate more effectively by understanding and appreciating what everyone in your audience thinks and believes. Task 3 List three consultation strategies outlined in the case study.
- Open meetings - Invitation to give a response - Inform an issue Task 4 Describe three ways to encourage external contributions of information that can benefit an organization.
- Information collected from customers, suppliers and other persons such as bankers - with whom the company deals.This information may be obtained by top managers directly or through their subordinates and colleagues. - Through publications. These include statistical data, articles, and advertisements. - Through market research,and other similar field surveys. Task 5 Explain what went wrong with Netta’s planning and suggest how she could have done things better to ensure a more satisfactory outcome.
She forget to let planning expert to know the specific focus of the workshop and the presenter speaks for an hour and focuses on what he does each days that doesn’t effective for the target of objectives. She should tell presenter what did she expect from a team member to get into the point of that so they will brainstorming about goal and objective to get on track. Task 6 Describe three ways that you could enhance the quality of work-life balance in a workplace without compromising business objectives. Give examples of the strategies you would use.
- Let the employee know when to expect a response from you : Often a problem can be settled on the spot. However, if a problem will take time to resolve, establish and communicate a time-frame for your action and response. - Treat employees with respect: Ridicule or comments that minimise an employee’s concerns can be devastating – and have no place in today’s management and leadership style. If you attempt to make an employee feel foolish, you will destroy the lines of communication and trust. Let others save face and retreat gracefully. Criticising and belittling employees in front of others should also be avoided as this also destroys communication, trust and respect. - Thank the employee: Express your appreciat ion for the employee’s willingness to communicate openly about complaint problems. This will encourages more open communication in the future. Task 7 Complete this table by providing a description for each business standard Business Standard Description Customer service charter
Mission Statement
Brand or corporate image
Vision Statement
Task 8
Business Standard Description A customer service charter is really a description of the business that you provide to customers, how it's delivered to those customers, and what are the expected outcomes from a customer's perspective. A sentence describing a company's function, markets and competitive advantages; a short written statement of your business goals and philosophies . The impression in the consumers' mind of a brand's total personality (real and imaginary qualities and shortcomings). Brand image is developed over time through advertising campaigns with a consistent theme, and is authenticated through the consumers' direct experience vision statement is a company's road map, indicating both what the company wants to become and guiding transformational initiatives by setting a defined direction for the company's growth
1. Give five examples of ways that you have built trust within a workplace team or social group.
Establish and maintain integrity Communicate vision and values Consider all employees as equal partners Focus on shared, rather than personal goals Do what's right, regardless of personal risk 2. List five ways that you, as a leader, could lose the trust of your team.
Act and speak inconsistently Seek personal rather than shared gain Withhold information. When the communication channels shut down Lie or tell half-truths. Untruthfulness is a quick way to break a bond of trust Be closed-minded Task 9 Look through this list of the characteristics of an optimum organizational climate. Which items do you think are the most important? Explain the reason for your selection.
Fulfilling and enjoyable working Environment because before I came to Australia I was worked in my country and the only reason that made me changed the job is this one. When you doesn’t have good environment around you. You’re not enjoyable at all and you can’t focus on what you are doing that why I strongly choose this one base on my own experience. Task 10 1. Describe three ways of setting a good example for team members.
- Listen to the team. As leaders, sometimes we are so consumed with providing directive, giving orders, and, well, talking that we forget to stop and listen. If the recruitment and training engine is functioning well, you should have a whole team of experts to turn to for advice. One sign of good leadership is knowing that you don’t know everything. Listen and get feedback from your team regularly.
- Take responsibility. As the saying goes, it’s lonely at the top. Blame roles uphill. Great leaders know when to accept that mistakes have been made and take it upon themselves to fix them. It doesn’t matter if one of your team members messed up or you did. If you are the leader, you need to take responsibility. - Let the team do their thing. Stop micromanaging. Communicate the mission, vision, values, and goals. Then step back and let the team innovate. Setting this example for the team will encourage your other managers to do the same. 2. Describe three ways that you believe team members can set good examples. - Act as a guide: Every team needs a great leader who’s willing to guide the team in working and making
decisions collaboratively. The team leader must also be committe d to reaching the team’s goals and have strong communication skills to be able to share their passion and vision for success. - Make every team member feel valued: Success as a team can only come when each team member is aware of the importance of their ro le in the team’s success. Involve all team members by sharing any available information relevant to the goal/project and any deadlines. Assign them with responsibility for specific goals/outcomes and reward all members of the team for achieving them. - Set increasingly challenging team-based goals: Each time the team reaches a goal, set a more challenging goal for them to achieve to encourage team members to stretch themselves and learn from and build on their previous successes. Recognise the team for meeting the challenge and openly discuss how their team effort led their achieving the goal. Task 11 Match the following examples of networks to the type of the network in table that describes them best. Types of network Internal to a workplace External to a workplace Informal
Structure Individual Groups of people
Example A workplace advisory board An Association of tennis club Parent of children who play in a children’s soccer team Small group who work together in a large car racing team A work team People who follow a football team
Task 12 a) Describe how an organization can benefit from establishing and maintaining a network.
Successful networking can help company to raise your profile, meet new customers, develop your knowledge or skills, explore new ideas, find investment, establish partnerships, build a presence in other markets and source new suppliers. Popular networking opportunities include trade shows, conferences, seminars and social gatherings. These are often organised by trade associations, professional bodies, business support organisations and interest groups. Online networking allows you to share knowledge and establish relationships with people all over the world. b) There is professional association for almost every industry in Australia. List two groups
that represent people in your professional or industry, or an industry you would like to work in. Describe how you could find out relevant associations.
- Financial Planning Association of Australia LTD because it will be really necessary in my future to invest my money on something and I have to use it wisely I think this professional association will help me a lot - Australian Computer Society because I this modern world computer is everything. Most you know about it that’s mean more advantage for you to step forward your competitor c) Visit the website of a professional organization you are interested in and briefly summaries the professional development it can offer you.
- FPA Professional Practices are local financial planning businesses that commit to high professional standards, at a business level. Practices in the program enjoy a wide range of benefits, including the ability to use the FPA Professional Practice branding - The Australian Computer Society are committed to the pursuit of excellence and the highest standards of professional conduct. We will developing IT skills to be recognised as a driver of innovation in our society, relevant across all sectors. Task 13 Prepare a list of signals that may indicates a problem is brewing within your workplace.
People aren’t performing , People are disengaging , People are leaving , People are off sick People are breaking the rules , People aren’t working cooperatively , People are talking disrespectfully People are gossiping about each other , People are excluding each other , People are laying formal complaints ,People’s behaviours are escalating
a) Choose two of the signals from question 1 and identify the actions could to further explore the situation and avert development of a major problem.
People are gossiping about each other As a cause of conflict: When we have a sense that others are talking about us this way, it can make us feel isolated and attacked - and inclined to act defensively. As an effect of conflict: When we feel people have been treating us unjustly, we are inclined to talk badly about them to others. To terminate problem : Address the specific perpetrators. Your first action should be to stop negative gossip on a personal level by directly addressing the key gossipers one-on-one. Do this in a confidential location and not where others can overhear the discussion, such as a conference room with a door you can
shut. You goal is to help the person understand the impact of their behavior and the consequences of what will happen if their bad behavior continues
People aren’t performing As a cause of conflict: When we see our peers not working to the same standards in terms of productivity and effort, we often start to feel resentful towards them and the managers who are failing to hold them accountable. As an effect of conflict: Workgroup conflict is a huge de-motivator. Nothing sucks the life and energy from a workgroup in quite the same way. To terminate problem : Re-Engage People This then leads on to re-engagement. Think about how you, yourself, feel when you're doing work that you love or care deeply about. You take responsibility for your actions, simply because you have a deep sense of pride in what you're doing. The same will likely hold true for your people: by working on re-engaging them , you can lead your people down the path towards personal responsibility.
b) Describe some difficulties that can occur between those working together in a workplace.
Harassment: Physical or mental harassment is a serious problem that many companies face today. In case of any kind of harassment, serious action should be taken against the culprit. This kind of problem is not only bad for employee morale, but is fully capable of ruining the company’s name and easily sends its reputation down the drain. c) List the sources you could refer to in order to clarify the factors of a problematic situation.
Further, a Safe Work Australia (SWA) report has found bullying levels in Australian workplaces are substantially higher than international rates.
Task 14 Read the case study, and then answer the question that follows.
Make time to talk to Sheri one-on-one, or schedule meetings that allow people to openly discuss the company process and benefit of it to convince her. Don’t take negativity personally. Instead, let employees be part of the issue by asking them how they’d fix the problems. Task 15 a) Prepare a hazard identification checklist for your team.( You can find examples of these checklists on the internet- type hazard identification checklist’ into the search box.) Include questions relating to computer use in a small general office environment, as well as more generic one s relating to:
Classification
Compliance Y N
Comments
hazard identification checklist Physical and mantel stress factors.
Ergonomics Equipment Air conditioning, lighting and noise.
b) Describe how you could monitor the hazards you have identified.
Once a control has been implemented, you must monitor its effectiveness and reassess the risks of the job to ensure that: •the risk management process was conducted in a thorough and effective manner; •the control measures have been properly implemented; •your workers comply with the control measures; •the control measures continue to adequately manage the risks; and •the control measures have not introduced any other problem/hazard into your workplace.
Task 16 How would you approach a situation where you have been member who is consistently not performing to the organizational standards, procedure and protocols, despite you having approached them a number of items about their behavior.
Company should have policies in place that outline the number of written and verbal warnings that will be issued to an employee before they are dismissed. It is also a good idea to communicate these policies to all employees so that they understand the process and are aware of their rights and responsibilities
