Statement of Work SCCM 2012 Deloy!en"
Prepared for
MOFA Wednesday, 4 April 2012
Prepared by
Aydin Demir Senior Consultant Ay#in.De!i$%!i&$oso'".&o!
GlobalSOWv9.0(GAEO)(English)
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$io$ "o "he a$"ies in#i&a"ing *nal ag$ee!en" by signing a Wo$+ O$#e$, "he in'o$!a"ion &on"aine# in "his #o&u!en" $e$esen"s "he &u$$en" vie- o' Mi&$oso'" on "he issues #is&usse# as o' "he #a"e o' ubli&a"ion an# is sube&" "o &hange. u$"he$!o$e, $io$ "o "he signing o' "he Wo$+ O$#e$, "his #o&u!en" shoul# no" be in"e$$e"e# as an invi"a"ion "o &on"$a&" o$ a &o!!i"!en" on "he a$" o' Mi&$oso'". A'"e$ "he Wo$+ O$#e$ has been signe#, &hanges "o "his #o&u!en" -ill be !anage# "h$ough "he Change Manage!en" $o&ess #es&$ibe# in "his #o&u!en". / /S DOCME3 /S /3CO4O4AED 56 4EE4E3CE /3O A WO47 O4DE4, A88 WA44A3/ES A8/CA58E O E WO47 O4DE4 A86 O /S DOCME3. M/C4OSO MA7ES 3O WA44A3/ES, E4ESS O4 /M8/ED, /3 /S DOCME3. he #es&$i"ions #es&$i"ions o' o"he$ o"he$ &o!anies: &o!anies: $o#u&"s $o#u&"s in "his #o&u!en", #o&u!en", i' any, any, a$e $ovi#e# $ovi#e# solely solely as a &onvenien&e "o ai# un#e$s"an#ing an# shoul# no" be &onsi#e$e# au"ho$i"a"ive o$ an en#o$se!en" by Mi&$oso'". o$ au"ho$i"a"ive #es&$i"ions o' any non;Mi&$oso'" $o#u&"s #es&$ibe# he$ein, lease &onsul" "he $o#u&"s: $ese&"ive !anu'a&"u$e$s. < 2011 Mi&$oso'". All $igh"s $ese$ve#. Any use o$ #is"$ibu"ion o' "hese !a"e$ials -i"hou" "he e=$ess au"ho$i>a"ion o' Mi&$oso'" is s"$i&"ly $ohibi"e#. Mi&$oso'" an# Win#o-s a$e ei"he$ $egis"e$e# "$a#e!a$+s o$ "$a#e!a$+s o' Mi&$oso'" in "he ni"e# S"a"es an#?o$ o"he$ &oun"$ies.
age ii S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en", $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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$io$ "o "he a$"ies in#i&a"ing *nal ag$ee!en" by signing a Wo$+ O$#e$, "he in'o$!a"ion &on"aine# in "his #o&u!en" $e$esen"s "he &u$$en" vie- o' Mi&$oso'" on "he issues #is&usse# as o' "he #a"e o' ubli&a"ion an# is sube&" "o &hange. u$"he$!o$e, $io$ "o "he signing o' "he Wo$+ O$#e$, "his #o&u!en" shoul# no" be in"e$$e"e# as an invi"a"ion "o &on"$a&" o$ a &o!!i"!en" on "he a$" o' Mi&$oso'". A'"e$ "he Wo$+ O$#e$ has been signe#, &hanges "o "his #o&u!en" -ill be !anage# "h$ough "he Change Manage!en" $o&ess #es&$ibe# in "his #o&u!en". / /S DOCME3 /S /3CO4O4AED 56 4EE4E3CE /3O A WO47 O4DE4, A88 WA44A3/ES A8/CA58E O E WO47 O4DE4 A86 O /S DOCME3. M/C4OSO MA7ES 3O WA44A3/ES, E4ESS O4 /M8/ED, /3 /S DOCME3. he #es&$i"ions #es&$i"ions o' o"he$ o"he$ &o!anies: &o!anies: $o#u&"s $o#u&"s in "his #o&u!en", #o&u!en", i' any, any, a$e $ovi#e# $ovi#e# solely solely as a &onvenien&e "o ai# un#e$s"an#ing an# shoul# no" be &onsi#e$e# au"ho$i"a"ive o$ an en#o$se!en" by Mi&$oso'". o$ au"ho$i"a"ive #es&$i"ions o' any non;Mi&$oso'" $o#u&"s #es&$ibe# he$ein, lease &onsul" "he $o#u&"s: $ese&"ive !anu'a&"u$e$s. < 2011 Mi&$oso'". All $igh"s $ese$ve#. Any use o$ #is"$ibu"ion o' "hese !a"e$ials -i"hou" "he e=$ess au"ho$i>a"ion o' Mi&$oso'" is s"$i&"ly $ohibi"e#. Mi&$oso'" an# Win#o-s a$e ei"he$ $egis"e$e# "$a#e!a$+s o$ "$a#e!a$+s o' Mi&$oso'" in "he ni"e# S"a"es an#?o$ o"he$ &oun"$ies.
age ii S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en", $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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ab able le o' Co Con" n"en en"s "s Introdution!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1 1
"ro#e "ro#ett O$#et O$#eti%e i%es s and Sope Sope!!! !!!!!! !!!!!! !!!!!! !!!!!! !!!!!! !!!!!!! !!!!!!!! !!!!!!!!! !!!!!!!!! !!!!!!!! !!!!!!!!! !!!!!!!!! !!!!!!!! !!!!!!!!! !!!!!!!2 !!2 1.1 Obe&"ive Obe&"ives... s........ .......... .......... .......... .......... .......... ......... ......... .......... .......... .......... .......... .......... .......... .......... ................ ..................... ............ 2 1.2 A$eas A$eas Wi"hin Wi"hin S&oe.... S&oe......... .......... .......... .......... .......... .......... .......... .......... .......... .......... .......... ............. ................... .................. ....... 1.2.1 Gene$al $oe&" $oe&" S&oe............................... S&oe................................................... ........................................ .................... 1.2.2 So'"-a$e So'"-a$e $o#u&"s $o#u&"s ? e&hnologies....................... e&hnologies........................................... ............................... ........... 1.2. Envi$on!en"s............. Envi$on!en"s................................. ........................................ ........................................ ............................... ........... 1.2.F $aining an# 7no-le#ge $ans'e$.............................. $ans'e$............................................ ........................ .......... 1.2. es"ing.............................. es"ing.................................................. .......................................................... ............................................ ...... 1. A$eas A$eas Ou" o' S&oe..... S&oe.......... .......... .......... .......... .......... .......... .......... .......... .......... ............... .................... ..................... ...............B ....B
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"ro#e "ro#ett Approa Approa& &,, 'imeli 'imeline ne and and Ser% Ser%ie ie Deli% Deli%era era$le $les!!!! s!!!!!!!!! !!!!!!!!!! !!!!!!!!!! !!!!!!!!!! !!!!!!( !( 2.1 A$oa&h................. A$oa&h..................................... ....................................... ....................................... ............................................. ......................... 9 2.2 i!elin i!eline.... e........ ......... .......... ........... ................ ..................... .................. ....... )rror* +ookmark not dened! 2. 7ey Se$vi&e Delive$ables an# A&&e"an&e A&&e"an&e $o&ess..................... $o&ess....................................1F ...............1F 2..1 2..1 $oe& $oe&"" Se$vi&e Se$vi&e Delive$ab Delive$ables.. les....... ......... ......... .......... ........... ................ ..................... ..................... ...........1F .1F 2..2 Se$vi&e Delive$able A&&e"an&e A&&e"an&e $o&ess..................... $o&ess.........................................1 ....................1 2.F $oe&" $oe&" Gove$nan&e Gove$nan&e A$oa&h.................... A$oa&h........................................ ............................................... ........................... 1 2.F.1 a$";i!e a$";i!e $oe&" $oe&" Manage!en"........................... Manage!en".............................................. ............................ ......... 1 2.F.2 Co!!uni&a"ion lan................................. lan.................................................... ...................................... ................... 1 2.F. 2.F. /ssue?4is /ssue?4is+ + Manage!e Manage!en" n" $o&e# $o&e#u$ u$e..... e.......... .......... .......... .......... ............... .................... ..............1B ....1B 2.F.F Change Manage!en" $o&ess.................... $o&ess........................................ ..................................... .................1B 1B 2.F. 2.F. E=e&u"i E=e&u"ive ve S"ee$ing S"ee$ing Co!!i""ee. Co!!i""ee...... ......... ......... .......... ........... ................ .................... ...................19 .........19 2.F. 2.F. Es&ala"i Es&ala"ion on $o&es $o&ess... s........ ......... ......... .......... .......... .......... .......... .......... ............. ................... ..................... ............. ...19 19 2. $oe&" $oe&" Co!le"ion......................... Co!le"ion............................................. ....................................... ....................................... .................... 20
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"ro#e "ro#ett Or.ani Or.ani/at /ation ion and and Stan Stan.!! .!!!!! !!!!!! !!!!!! !!!!!!! !!!!!!!!! !!!!!!!!! !!!!!!!! !!!!!!!!! !!!!!!!!!! !!!!!!!!! !!!!!!!! !!!!!!!!!21 !!!!!21 .1 $oe& $oe&"" O$gani>a O$gani>a"ion "ion S"$u&"u$ S"$u&"u$e..... e.......... .......... .......... .......... .......... ......... ......... ........... ................. .....................21 ..........21 .2 $oe&" $oe&" 4oles 4oles an# 4esonsibili"ies... 4esonsibili"ies....................... ................................................... ...................................... ....... 22
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ener eneral al Cus Custom tomer er es espon ponsi$ si$ili ilitie ties s and and "ro#e "ro#et t Ass Assump umptio tions!!!!! ns!!!!!!!!!!!!24 !!!!!!!24 F.1 Gene$al Cus"o!e$ 4esonsibili"ies.. 4esonsibili"ies..................... ....................................... .......................................2F ...................2F F.2 $oe&" $oe&" Assu!"ions................... Assu!"ions....................................... ........................................ ........................................... ....................... 2
age iii S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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ables able 1 $oe&" De"ails.............................................................................................. able 2 Solu"ion S&oe............................................................................................. able Solu"ion So'"-a$e 4eHui$e#.......................................................................... able F 4eHui$e# Envi$on!en"s................................................................................ able es" "yes able............................................................................................ able De'e&" $io$i"ies........................................................................................... able A$eas Ou" o' S&oe....................................................................................... B able B Mi&$oso'" A&"ivi"ies Sys"e! Cen"e$ S"abili>ing an# Deloy!en" hases. . .12 able 9 7ey Cus"o!e$ A&"ivi"ies............................................................................. 12 able 10 7ey Wo$+ $o#u&"s an# Delive$ables (Mi&$oso'")......................................1 able 11 7ey Wo$+ $o#u&"s an# Delive$ables (Cus"o!e$).....................................1 able 12 7ey hase Assu!"ions............................................................................1F able 1 Engage!en" #elive$ables.........................................................................1F able 1F $oe&" Manage!en" A&"ivi"ies.................................................................1 able 1 Cus"o!e$ $oles an# $esonsibili"ies......................................................... 22 able 1 Mi&$oso'" $oles an# $esonsibili"ies..........................................................22
age iv S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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/n"$o#u&"ion his S"a"e!en" o' Wo$+ (SOW) an# any e=hibi"s, aen#i&es, s&he#ules, an# a""a&h!en"s "o i" a$e !a#e u$suan" "o "he Wo$+ O$#e$ 3o. I I , "he "e$!s o' -hi&h a$e in&o$o$a"e# he$ein by $e'e$en&e, by an# be"-een Minis"$y o' o$eign Aai$s (IMOAK) (ICus"o!e$K, IyouK, Iyou$K) an# Mi&$oso'" Co$o$a"ion (IMi&$oso'"K, IusK, I-eK, Iou$) o$ Mi&$oso'":s aLlia"e, an# se"s 'o$"h "he se$vi&es "o be e$'o$!e# by us $ela"e# "o Sys"e! Cen"e$ Con*gu$a"ion Manage$ 2012. Deloy!en" (I$oe&"K). his SOW, "oge"he$ -i"h "he Wo$+ O$#e$, $e$esen"s "he &o!le"e baseline 'o$ s&oe, se$vi&es, Se$vi&e Delive$ables, an# a&&e"an&e ali&able "o "his $oe&". All &hanges "o "his #o&u!en" -ill be !anage# in a&&o$#an&e -i"h "he Change Manage!en" $o&ess #e*ne# belo-. Any "e$!s no" o"he$-ise #e*ne# he$ein -ill assu!e "he !eanings se" 'o$"h in "he Wo$+ O$#e$. his SOW an# "he asso&ia"e# Wo$+ O$#e$ e=i$e 0 #ays a'"e$ "hei$ ubli&a"ion #a"e, unless "hey have been 'o$!ally e="en#e# in -$i"ing by Mi&$oso'". MOA $eHues"e# Mi&$oso'" "o &o!le"e Sys"e! Cen"e$ Con*gu$a"ion Manage$ 2012 #esign an# #eloy!en" hases in"o 8A3 an# in"e$ne" 3e"-o$+s. his #o&u!en" -ill $ovi#e $eHui$e# #e"ails 'o$ "he -o$+ "o be #elive$e#.
age 1 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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$oe&" Obe&"ives an# S&oe
1.1 Obe&"ives he obe&"ive o' "his $oe&" is "o #esign an# #eloy Sys"e! Cen"e$ Con*gu$a"ion Manage$ 2012 "o Minis"$y o' o$eign Aai$s (MOA) 8A3 an# in"e$ne" ne"-o$+s. Mi&$oso'" -ill #elive$ g$een;*el# #eloy!en" o' Sys"e! Cen"e$ Con*gu$a"ion Manage$ 2012 "o Minis"$y o' o$eign Aai$s (MOA). MOA has $ovi#e# "he 'ollo-ing in'o$!a"ion $ega$#ing &u$$en" ne"-o$+ o' in"e$ne" an# 8A3
Internet 3etork A$o=i!a"ely 100 use$s, an# so!e-he$e a$oun# 110 &o!u"e$s, bu" i" is e=e&"e# "ha" 900 o' "he! a$e a&"ive Single lo&a"ion in 4iya#h
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5A3 3etork Se$ve$s 2F Des+"os 2F2 in "o"al in&lu#ing si"es (e!bassies an# &onsula"e oL&es a$e no" in&lu#e#)
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Sites6 • • • • • •
MoA oL&e 100 ; 100 Da!!a! si"e 0 ; 0 Je##ah si"e 10 ; 200 Ma++ah si"e 0 ; 0 4iya#h Dilo!a"i& ua$"e$ si"e 100 ; 10 / 3e- 5uil#ing si"e 100 ; 10
Mos"ly, &lien" &o!u"e$s a$e Win#o-s S o$ la"e$, an# so!e o' "he! Nis"a an# Win#o-s . Mi&$oso'" -ill in&lu#e all &lien"s -hi&h a$e in lo&al #o!ain ho-eve$, Mi&$oso'" -ill &o!!i" on only 1,000 &o!u"e$s in ea&h ne"-o$+. Clien" &o!u"e$s -i"hin "he ne"-o$+ o' "he $e!o"e e!bassies -ill be #elive$e# as a sea$a"e s&oe.
age 2 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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Table 1: Project Details "ro#et7Work stream
Desription
System Center Con.uration Mana.er 8 SCCM
Sys"e! Cen"e$ Con*gu$a"ion Manage$ (SCCM) -ill be #esigne# "o suo$" se$ve$s an# &lien" &o!u"e$ 'o$ P So'"-a$e an# a$#-a$e /nven"o$y P So'"-a$e #eloy!en" an# a"&h !anage!en" P Designing one 2bi" Win#o-s i!age, #eloying on ilo" Cs an# a##$ess "yes o' #ie$en" &lien" C s&ena$io. P Asse" an# inven"o$y $eo$"ing P Desi$e# &on*gu$a"ion !anage!en" P OL&e 2010 an# /E B?9 Deloy!en"
1.2 A$eas Wi"hin S&oe Mi&$oso'" -ill $ovi#e "he 'ollo-ing se$vi&es Mi&$oso'" -ill #elive$ Sys"e! Cen"e$ Con*gu$a"ion Manage$ 2012 #eloy!en" "o 8A3 ne"-o$+s by #eloying a single $i!a$y se$ve$ in&lu#ing Win#o-s #eloy!en", $eo$"ing an# so'"-a$e u#a"e 'un&"ionali"y. Mi&$oso'" -ill -o$+ -i"h MOA / Dea$"!en" in 4iya#h "o #eloy i#en"i*e# s&oe belo-. All a&"iva"es -ill be li!i"e# "o Win#o-s la"'o$! se$ve$s an# Clien"s. SCCM in'$as"$u&"u$e -ill $ovi#e "he 'ollo-ing 'un&"ionali"ies •
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Softare and 9ardare In%entory 5y &olle&"ing ha$#-a$e an# so'"-a$e inven"o$y #a"a -i"h Mi&$oso'"Q Sys"e! Cen"e$ Con*gu$a"ion Manage$ 2012, you &an buil# a $i&h #a"abase &on"aining #e"aile# in'o$!a"ion abou" "he &o!u"e$s in you$ o$gani>a"ion. Softare deployment and pat& mana.ement Con*gu$a"ion Manage$ 2012. So'"-a$e #a"e Manage!en" si!li*es "he &o!le= "as+ o' #elive$ing an# !anaging u#a"es "o / sys"e!s a&$oss "he en"e$$ise. / a#!inis"$a"o$s &an #elive$ u#a"es o' Mi&$oso'" $o#u&"s, "hi$#;a$"y ali&a"ions, ha$#-a$e #$ive$s, an# sys"e! 5/OS "o a va$ie"y o' #evi&es, in&lu#ing #es+"os, la"os, se$ve$s, an# !obile #evi&es. /n"e$ne" 5ase# Clien" Manage!en" (/5CM) enables geog$ahi&ally #ise$se# use$s "ha" $a$ely &onne&" "o "he &o$o$a"e ne"-o$+ "o $e&eive so'"-a$e u#a"es se&u$ely ove$ "he /n"e$ne". Au"o!a"e# vulne$abili"y assess!en" #is&ove$s nee# 'o$ a"&hes, an# $ovi#es u#a"es an# $eo$"s on $e&o!!en#e# a&"ions. Automated operatin. system deployment (Win#o-s ) Con*gu$a"ion Manage$ 2012 hels you !a=i!i>e you$ &os" savings '$o! ene$gy;saving #es+"os an# la"os. 3e- "ools "o !oni"o$, &$ea"e, an# en'o$&e &lien" o-e$ !anage!en" oli&ies enable a#!inis"$a"o$s "o $e#u&e o-e$ &onsu!"ion an# $ea "he $esul"ing *nan&ial an# envi$on!en"al $e-a$#s. age S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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Asset and in%entory reportin.6 Con*gu$a"ion Manage$ 2012 gives you be""e$ &on"$ol ove$ you$ / in'$as"$u&"u$e an# asse"s. /"s asse" in"elligen&e "e&hnologies "ha" $ovi#e a#!inis"$a"o$s -i"h &on"inuous visibili"y in"o -ha" ha$#-a$e asse"s an# so'"-a$e li&enses you have, -ho is using "he!, an# -he$e "hey a$e lo&a"e#. Asse" /n"elligen&e "$ansla"es inven"o$y #a"a in"o in'o$!a"ion, $ovi#ing $i&h $eo$"s "ha" hel a#!inis"$a"o$s o"i!i>e so'"-a$e an# ha$#-a$e usage. Desired on.uration mana.ement6 Wi"h Con*gu$a"ion Manage$ 2012. Desi$e# Con*gu$a"ion Manage!en", you &an ensu$e "ha" / sys"e!s &o!ly -i"h #esi$e# &on*gu$a"ion s"a"es "o i!$ove availabili"y, se&u$i"y, an# e$'o$!an&e ne"-o$+;-i#e. Desi$e# &on*gu$a"ion !anage!en" allo-s you "o assess "he &o!lian&e o' &o!u"e$s agains" a se" o' es"ablishe# &on*gu$a"ions, su&h as -he"he$ "he &o$$e&" Mi&$oso'" Win#o-s oe$a"ing sys"e! ve$sions a$e ins"alle# an# &on*gu$e# a$o$ia"ely o$ -he"he$ $ohibi"e# ali&a"ions a$e ins"alle#. A##i"ionally, you &an &he&+ 'o$ &o!lian&e -i"h so'"-a$e u#a"es an# se&u$i"y se""ings. Oe 2010 and I) :7( Deployment6 Con*gu$a"ion Manage$ 2012. So'"-a$e Dis"$ibu"ion si!li*es "he &o!le= "as+ o' #is"$ibu"ing ali&a"ions an# u#a"es "o #es+"os, se$ve$s, la"os, an# !obile #evi&es a&$oss en"e$$ise ne"-o$+s. 5y au"o!a"ing so'"-a$e #is"$ibu"ion, Con*gu$a"ion Manage$ hels "o eli!ina"e "he ineL&ien" an# e$$o$;$one $o&ess o' !anually ins"alling ali&a"ions an# so'"-a$e u#a"es Mo$ile De%ies6 6ou &an #eloy "he Sys"e! Cen"e$ 2012 Con*gu$a"ion Manage$ &lien" on suo$"e# !obile oe$a"ing sys"e!s -hen "he !obile #evi&e an# si"e sys"e! $oles use 7/ &e$"i*&a"es. When "he !obile #evi&es $un Win#o-s CE, you !us" ins"all "he !obile #evi&e &e$"i*&a"e in#een#en"ly '$o! Con*gu$a"ion Manage$ an# "hen ins"all "he &lien" by using a a&+age an# $og$a!. o-eve$, 'o$ suo$"e# !obile #evi&e oe$a"ing sys"e!s, Sys"e! Cen"e$ 2012 Con*gu$a"ion Manage$ &an au"o!a"i&ally #eloy "he &e$"i*&a"e an# ins"all "he &lien". hese !obile #evi&es a$e en$olle# by Con*gu$a"ion Manage$. When "he Con*gu$a"ion Manage$ &lien" is ins"alle# on !obile #evi&es, you &an !anage "he! by using "he 'ollo-ing 'ea"u$es •
a$#-a$e inven"o$y
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So'"-a$e ins"alla"ion
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Se""ings
When you &anno" ins"all "he Sys"e! Cen"e$ 2012 Con*gu$a"ion Manage$ &lien" on !obile #evi&es, you &an use "he Sys"e! Cen"e$ 2012 Con*gu$a"ion Manage$ E=&hange Se$ve$ &onne&"o$ "o *n# an# !anage !obile #evi&es "ha" age F S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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&onne&" "o Mi&$oso'" E=&hange Se$ve$. 5e&ause "he Con*gu$a"ion Manage$ &lien" is no" ins"alle#, !anage!en" is li!i"e#. o$ e=a!le, you &anno" #eloy ali&a"ions "o "hese !obile #evi&es. o-eve$, you &an $e"$ieve so!e inven"o$y in'o$!a"ion, #e*ne se""ings an# a&&ess $ules, an# issue ipe &o!!an#s 'o$ "hese !obile #evi&es in Sys"e! Cen"e$ 2012 Con*gu$a"ion Manage$. •
'&e Appliation Catalo. and Softare Center6 he Con*gu$a"ion Manage$ Ali&a"ion Ca"alog is a -ebsi"e -he$e use$s &an b$o-se 'o$ an# $eHues" so'"-a$e. o use "he Ali&a"ion Ca"alog, you !us" ins"all "he Ali&a"ion Ca"alog -eb se$vi&e oin" an# "he Ali&a"ion Ca"alog -ebsi"e oin" 'o$ "he si"e. So'"-a$e Cen"e$ is an ali&a"ion "ha" is ins"alle# -hen "he Con*gu$a"ion Manage$ &lien" is ins"alle# on &o!u"e$s. se$s $un "his ali&a"ion '$o! "he Start !enu "o $eHues" so'"-a$e an# !anage "he so'"-a$e "ha" is #eloye# "o "he! by using Con*gu$a"ion Manage$. So'"-a$e Cen"e$ le"s use$s #o "he 'ollo-ing •
5$o-se 'o$ an# ins"all so'"-a$e '$o! "he Ali&a"ion Ca"alog.
•
Nie- "hei$ so'"-a$e $eHues" his"o$y.
•
•
Con*gu$e -hen Con*gu$a"ion Manage$ &an ins"all so'"-a$e on "hei$ #evi&es. Con*gu$e a&&ess se""ings 'o$ $e!o"e &on"$ol, i' an a#!inis"$a"ive use$ enable# $e!o"e &on"$ol.
Da"a &olle&"ion an# &aa&i"y -ill be s"o$e# lo&ally an# no"hing -ill be sha$e# e="e$nal a$"ies. Da"a -ill be &olle&"e# in en&$y"e# 'o$!a". As a$" o' $oe&" s&oe, #e'aul" $eo$"s -ill be i!o$"e# an# Mi&$oso'" -ill $ovi#e 7no-le#ge $ans'e$ sessions (li!i"e# "o 12 hou$s) "o use SCCM.
1.2.1 General Project Scope Table 2: Solution Scope
Solution Component Deloy!en" o' SCOM Co!onen"s
In Sope Feature
o
o
o
Desription7 Consideratio ns
1 Cen"$al $i!a$y Se$ve$ 'o$ in"e$ne" ne"-o$+ 1 Cen"$al Se$ve$ 'o$ 8A3 3e"-o$+ Dis"$ibu"ion oin"s 'o$ 8A3 ne"-o$+ (i'
Sope Assumptions
4eHui$e# ha$#-a$e shoul# be $ea#y in #eloy!en" hase
age S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
000MOA0
$eHui$e#) Agen" Deloy!en"
o
o
Manage!en" a&+s Deloy!en", Cus"o!i>a"ion an# Con*gu$a"ion
o
o
o
o
o
o
4eo$"ing
;noled.e 'ransfer Sessions t&at inludes6
o
o
o"al o' 1,000 Agen"s Deloy!en" (#o!ain oine# Win#o-s &lien"s) 'o$ in"e$ne" ne"-o$+ an# 1,000 agen"s 'o$ 8A3 ne"-o$+ o"al o' 20 Agen"s Deloy!en" 'o$ #o!ain oine# Se$ve$s
Agen"s shoul# be u an# $unning 4eHui$e# o$"s shoul# be oene# 'o$ enabling &o!!uni&a"ions. MOA -ill #eloy "he $e!aining &lien"s.
So'"-a$e an# a$#-a$e /nven"o$y So'"-a$e #eloy!en" an# a"&h !anage!en" Deloying Win#o-s i!age 2bi" an# Fbi" an# #eloying on ilo" Cs sea$a"ely on /n"e$ne" an# 8A3 ne"-o$+ Asse" an# inven"o$y $eo$"ing 5ase 'un&"ionali"y o' Desi$e# &on*gu$a"ion !anage!en" #esign an# #eloy!en" OL&e 2010 an# /E B?9 Deloy!en" Deloy #e'aul" 4eo$"s
4eo$" &us"o!i>a"ions a$e no" in&lu#e#
Gene$al SCCM A#!inis"$a"ion as+s
MOA $oe&" "ea! !e!be$s shoul# have un#e$s"an#ing o' All $eHui$e# oe$a"ional "as+s
1.2.2 Software Products / Technologies Mi&$oso'" $eHui$es "he 'ollo-ing so'"-a$e an# ali&a"ion !e#ia #u$ing "he $oe&".
age S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
000MOA0
Table : Solution Software !e"uired
Operatin. Systems Windos Ser%er 200: 2 )nterprise or Standard )dition
Core Apps
Data$ases
SCCM 2012
Mi&$oso'" S8 Se$ve$ 200B 42
De%elopment 5an.ua.es English
"ro%ided $y Cus"o!e$
1.2. #n$iron%ents Table &: !e"uired #n$iron%ents
)n%ironment
5oation
De%elopment
Cus"o!e$ Si"e in 4iya#h Cus"o!e$ Si"e in 4iya#h Cus"o!e$ Si"e in 4iya#h Cus"o!e$ Si"e in 4iya#h Cus"o!e$ Si"e in 4iya#h
'est
esponsi$ili ty Cus"o!e$
eady $y Wi"hin -ee+s o' s"a$" #a"e
Cus"o!e$
Wi"hin -ee+s o' s"a$" #a"e
Cus"o!e$
F -ee+s $io$ "o A s"a$" #a"e
Cus"o!e$
F -ee+s $io$ "o A s"a$" #a"e
Cus"o!e$
F -ee+s $io$ "o A s"a$" #a"e
1.2.& Training and 'nowledge Transfer Mi&$oso'" -ill $ovi#e 12 hou$s o' 7no-le#ge $ans'e$ #u$ing "he $oe&" a" "he &us"o!e$ si"e in 4iya#h. Mi&$oso'" $e&o!!en#s oL&ial "$aining 'o$ &o!le"e un#e$s"an#ing o' Con*gu$a"ion Manage$ A$&hi"e&"u$e an# 'ea"u$es.
1.2.( Testing he 'ollo-ing "es"ing -ill be e$'o$!e# as a$" o' "his S"a"e!en" o' Wo$+. Table (: Test types Table 'est 'ype Desription
esponsi$ le
"ro%ides 'est Data7Case s
uidane = Support
)n%ironment
Do&u!en"ing an# e=e&u"ing uni" "es" &ases a$e "he $esonsibili"y o' "he #eveloe$s. es" &ases a$e base# uon "he Mi&$oso'" un&"ional Se&i*&a"ion #o&u!en".
Mi&$oso'"
Mi&$oso'"
Cus"o!e$
Develo!en"
System 'estin.
Sys"e! es"ing 'o&uses on "he 'un&"ionali"y !ee"ing "he #esign. es" &ases a$e base# uon "he Mi&$oso'" un&"ional Se&i*&a"ion #o&u!en". es"ing #u$a"ion is "i!e bo=e# "o #ays. se$ 'un&"ionali"y o' +ey
Mi&$oso'"
Cus"o!e$
Cus"o!e$
Develo!en"
Cus"o!e$
Cus"o!e$
Mi&$oso'"
es"
age S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
000MOA0
Aeptane 'estin. >
$eal -o$l# s&ena$ios. es" &ases a$e base# uon "he Mi&$oso'" un&"ional Se&i*&a"ion #o&u!en". es"ing #u$a"ion is "i!e bo=e# "o #ays.
As #e'e&"s a$e i#en"i*e# #u$ing "es"ing, "he De'e&" $io$i"y -ill be oin"ly ag$ee# uon by "he Cus"o!e$ an# Mi&$oso'". he Mi&$oso'" "ea! -ill "$iage "he #e'e&" an# *= all in s&oe 1 an# 2 #e'e&"s. De'e&" $io$i"ies a$e sho-n in "he 'ollo-ing "able. Table ): Defect priorities
Defet "riority "1
"2 "-
"4
Desription of "riority Sho-s"oe$ #e'e&". Develo!en", "es"ing, o$ $o#u&"ion laun&h &anno" $o&ee# un"il "he #e'e&" is &o$$e&"e#. Mus" *= as soon as ossible. De'e&" is blo&+ing 'u$"he$ $og$ess in "his a$ea. Solu"ion &anno" shi an# "he $oe&" "ea! &anno" a&hieve "he ne=" !iles"one. De'e&" !us" be *=e# $io$ "o !oving "o $o#u&"ion. Does no" ae&" "es" lan e=e&u"ion /" is i!o$"an" "o &o$$e&" "he #e'e&". o-eve$, i" is ossible "o !ove 'o$-a$# in"o $o#u&"ion using a -o$+a$oun#. Does no" i!a&" 'un&"ionali"y as #esigne# (i.e., Message &hange in use$ e=e$ien&e $og$a!). ea"u$e enhan&e!en" o$ &os!e"i& #e'e&". Design &hange '$o! o$iginal &on&e"s.
1. A$eas Ou" o' S&oe Any a$ea "ha" is no" e=li&i"ly lis"e# in se&"ion 1.2 as I-i"hin s&oeK is ou" o' s&oe 'o$ "his engage!en". he a$eas "ha" a$e ou" o' s&oe 'o$ "his engage!en" in&lu#e, bu" a$e no" li!i"e# "o, "he 'ollo-ing Table *: +reas ,ut of Scope "ro#et7 Out of Sope 8 Component7Feature Work stream
1 2 -
4
@
hi$#;a$"y so'"-a$e a&+aging (Wise, /ns"allShiel#, $ea&+aging, o$ o"he$s). a$#-a$e !oun"ing, &on*gu$a"ion, o$ Oe$a"ing Sys"e! ins"alla"ion "o se$ve$s Wo$+s"a"ions o$ se$ve$s e=li&i"ly &on*gu$e# "o $even" en"e$$ise !anage!en", su&h as lo&+e#; #o-n #evi&es, -o$+s"a"ions, an# Ibla&+;bo=K business uni"s. Cus"o! #evelo!en" o' Sys"e! Cen"e$ Con*gu$a"ion Manage$ $eo$"s. he #e'aul" ou";o'; "he bo= Sys"e! Cen"e$ Con*gu$a"ion Manage$ $eo$"s -ill be i!le!en"e# /n"eg$a"ion be"-een Sys"e! Cen"e$ Con*gu$a"ion Manage$ an# any "hi$#;a$"y so'"-a$e. i=ing unheal"hy &lien"s be'o$e SCCM Agen" #eloy!en" o$ &lien"s having issues "ha" li!i"s #eloy!en" #ue "o non;Mi&$oso'" ali&a"ions o$ &o$$u"e# WM/?4egis"$y. his !ay $eHui$e $e; ins"alla"ion o' Oe$a"ing Sys"e!.
Desription7Considerations
his shoul# be $ovi#e# by MOA
age B S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
000MOA0
B : ( 10 11 12
1-
Deloy!en" o' SCCM &lien"s on #es+"os !o$e "han his shoul# be #one by MOA 1,000 &o!u"e$s. Deloying SCCM &lien"s on "hi$# a$"y oe$a"ing sys"e!s /n"e$ne" 5ase# Clien" Manage!en", Ou" o' 5an# Manage!en" Devi&e Manage!en" Desi$e# Con*gu$a"ion Manage!en" Se$ve$ base# "e!la"es o$ &us"o! oli&ies 'o$ MOA o$gani>a"ion Ali&a"ion Ni$"uali>a"ion his 'ea"u$e $eHui$es #e"aile# analysis o' ali&a"ions "o be vi$"uali>e# an# $eHui$es a sea$a"e engage!en". $oubleshoo"ing is ou" o' s&oe an# -ill $eHui$e MOA "o oen suo$" "i&+e" via "he Mi&$oso'" $e!ie$ Suo$" -hi&h is ou"si#e "he s&oe o' "his $oe&".
age 9 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
000MOA0
2
$oe&" A$oa&h, i!eline an# Se$vi&e Delive$ables
2.1 A$oa&h As MOFA $eHues"s, Mi&$oso'" -ill #elive$ "he 'ollo-ing se$vi&es an# $eHui$e# #es&$i"ion belo-
1!1!1 )n%isionin. "&ase
7i&+;o Mee"ing Envisioning Wo$+sho R Du$ing "he Envisioning Wo$+sho, -e -ill 'a&ili"a"e a #is&ussion o' "he ove$all business $eHui$e!en"s an# o"en"ial solu"ions. he -o$+sho shoul# be a""en#e# by bo"h business an# "e&hni&al s"a+ehol#e$s.
De"e$!ine business an# "e&hni&al $eHui$e!en"s
De"e$!ine 'un&"ional an# oe$a"ional $eHui$e!en"s
De"e$!ine availabili"y an# $eHui$e!en"s 'o$ se$vi&e level ag$ee!en"s an# 'o$ oe$a"ional level ag$ee!en"s
/#en"i'y $is+s an# issues
Nision an# S&oe #o&u!en" R he Mi&$oso'" "ea! -ill &o!ile an# &o!le"e "he Nision an# S&oe #o&u!en", an# "hen you -ill $evie- i". his #o&u!en" &on"ains "he #e"ails o' "he solu"ion '$o! &on&e"ual, logi&al, an# hysi&al #esign e$se&"ives, an# -ill be #eveloe# base# on "he #e"ails ga"he$e# in "he Envisioning Wo$+sho.
$ea$ing $oe&" lan
Delive$ables
S&oe an# Nision Do&u!en"
4is+ Manage!en"
$oe&" lan.
1!1!2 "lannin. "&ase
age 10 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
000MOA0
/ En"e$$ise Manage!en" Con*gu$a"ion Manage!en" in&lu#es a se" o' en"e$$ise; &lass, *=e#;s&oe Mi&$oso'"Q Se$vi&es engage!en"s #esigne# "o s"$a"egi&ally #eloy a &o!$ehensive &on*gu$a"ion !anage!en" in'$as"$u&"u$e "ha" in&lu#es #is&ove$y, a$&hi"e&"u$e an# lanning, an# #eloy!en" gui#an&e base# on in#us"$y bes" $a&"i&es an# +ey Mi&$oso'" Sys"e! Cen"e$ Con*gu$a"ion Manage$ 2012 (Con*gMg$ 2012) "e&hnologies.
Sys"e! Cen"e$ oology an# 5oun#a$ies
a$#-a$e an# So'"-a$e /nven"o$y
So'"-a$e Dis"$ibu"ion
4e!o"e Con"$ol
So'"-a$e Me"e$ing
So'"-a$e #a"es 'o$ Win#o-s $o#u&"s an# WSS in"eg$a"e# a$"ne$s
C$ea"ing a a&+age "o #eloy Mi&$oso'" OL&e 2010 "o a sele&"e# ilo" g$ou (!a=. 0 &lien"s )
C$ea"ing a a&+age "o /n"e$ne" e=lo$e$ B "o a sele&"e# ilo" g$ou (!a=. 0 &lien"s)
lanning 'o$ Asse" /n"elligen&e
lanning 'o$ Desi$e# Con*gu$a"ion Manage!en" 'o$ s"an#a$# &lien" baseline
lanning 'o$ Wa+e on 8A3 'ea"u$es (i!le!en"a"ion only i' ne"-o$+ suo$"s)
lanning 'o$ o-e$ Manage!en" ea"u$es
Delive$ables
un&"ional Se&i*&a"ion. es" 8ab Design an# es" lan 4evise# $oe&" lan.
1!1!- +uild "&ase
es" Cases R De"aile# lab "es" &ases -ill be &$ea"e# "o #e"e$!ine -he"he$ all #esigne# &o!onen"s as #e*ne# in "he un&"ional Se&i*&a"ion &an be "es"e# in a &on"$olle# lab envi$on!en".
Develo!en" o' "he Solu"ion Co!onen"s R he solu"ion -ill be buil" in a lab envi$on!en" "ha" !i$$o$s "he $o#u&"ion envi$on!en" as &losely as age 11 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
000MOA0
ossible, an# in -hi&h ini"ially ea&h o' "he solu"ion &o!onen"s as #e*ne# in "he un&"ional Se&i*&a"ion -ill be "es"e# a" a &o!onen" level.
C$ea"ing Win#o-s i!ages (one 2bi" Win#o-s i!age)
Nali#a"e Co!onen"s sing es" Cases R he "es" &ases -ill be use# "o e$'o$! se&i*& "es"s on ea&h &o!onen" o' "he Sys"e! Cen"e$ Con*gu$a"ion Manage$ in'$as"$u&"u$e.
/!le!en"a"ion an# Oe$a"ions R An /!le!en"a"ion -ill be &$ea"e# "o $ovi#e "he ins"alla"ion.
Deloy!en" lan R A #eloy!en" lan -ill be &$ea"e# "o #es&$ibe "he logis"i&s o' "he a&"ual $o#u&"ion #eloy!en".
Delive$ables
5uil# an# Con*gu$a"ion Gui#e es" lab
1!1!4 Sta$ili/in. and Deploy "&ases
$e;$o#u&"ion Solu"ion Nali#a"ion R he solu"ion -ill be "es"e# in "he &on"e=" o' $ea$ing 'o$ #eloy!en" in"o "he $o#u&"ion envi$on!en". he se&i*& "es"s e$'o$!e# in "his hase a$e
Deloy!en" $o&e#u$es (in&lu#ing all ins"alla"ion s"es).
Con*gu$a"ion $o&e#u$es.
Oe$a"ional $o&e#u$es (in&lu#ing #evi&e an# in'$as"$u&"u$e se$ve$ !anage!en" $o&e#u$es).
/ssue 4esolu"ion R Any issues o$ bugs #e*ne# as Iin s&oeK -ill be a##$esse# as $eHui$e# "o ensu$e "he solu"ion is $ea#y 'o$ ilo" #eloy!en".
Deloy!en" o' Cen"$al Si"e an# 4eo$"ing
Con*gu$ing SCCM 'o$ in s&oe $eHui$e!en"s
a$#-a$e?So'"-a$e inven"o$y
So'"-a$e Deloy!en"
So'"-a$e u#a"es
4e!o"e Con"$ol
o-e$ Manage!en"
Con*gu$ing Si"e Assign!en" 'o$ $i!a$y si"es
Deloy!en" o' 1,000 SCCM 2012 agen"s on in"e$ne" an# 1,000 agen"s on 8A3 ne"-o$+. age 12 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
000MOA0
Con*gu$ing 5asi& DCM 'o$ S"an#a$# Clien"
Con*gu$ing Asse" /n"elligen&e
C$ea"ing a&+age 'o$ OL&e 2010 an# /n"e$ne" E=lo$e$ B?9
C$ea"ing Win#o-s i!age 2bi" #eloying on ilo" Cs on in"e$ne" ne"-o$+ an# 8A3 ne"-o$+ sea$a"ely.
/!le!en"a"ion an# Oe$a"ions Do&u!en" R he /!le!en"a"ion an# Oe$a"ions Gui#e -ill be u#a"e# "o $eTe&" "he "es"s &on#u&"e# in "he lanning an# S"abili>ing hases.
e$'o$! 7no-le#ge $ans'e$ R he Mi&$oso'" &onsul"an" -ill !en"o$ an# $ovi#e gui#e# e=e$ien&e -i"h you$ s"a "o "he e="en" ossible given "he $oe&" "as+s an# s&he#ule.
Oe$a"ions 4evie- an# Signo R All #o&u!en"a"ion -ill be han#e# ove$ "o you$ oe$a"ions "ea! "o be able "o 'o$!ally a&&e" "he solu"ion in"o $o#u&"ion 'o$ 'ull;s&ale #eloy!en".
Delive$ables
5uil# an# Con*gu$a"ion Gui#e u#a"es
7ey Mi&$oso'" A&"ivi"ies Table -: icrosoft +cti$ities: Syste% enter Stabili0ing and Deploy%ent Phases Ati%ity Co%erin. 9ours Count Desription per Session
Works&op
Con*gu$a"ion Manage!en"
F
1
Works&op
Moni"o$ing an# Ale$"ing
F
1
Desi.n Session
En#;s"a"e SCOM 'un#a!en"al &o!onen"s
2
es" 8ab #esign, ni" es" &ases an# ni" es" lan Develo un&"ional Se&i*&a"ion Mi#;oin" an# #$a'" $evieCon*gu$a"ion Manage!en"
2
2
Cu$$en" S"a"e, 4eHui$e!en"s an# En#;S"a"e Obe&"ives Cu$$en" S"a"e, 4eHui$e!en"s an# En#;S"a"e Obe&"ives One e$ ea&h SCOM &o!onen" in able 2 ; Co!onen"s an# ea"u$es in S&oe ;
B
;
;
2 2
2 1
12
1
Desi.n Session Doument e%ie Works&op
;noled.e 'ransfer Session
SCCM Console 'un&"ions an# 'un#a!en"al &o!onen"s
Cu$$en" S"a"e, 4eHui$e!en"s an# En#;S"a"e Obe&"ives Cove$ing Co$e 'un&"ionali"ies
age 1 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
000MOA0
7ey Cus"o!e$ A&"ivi"ies Table : 'ey usto%er +cti$ities
Ati%ity P Develoing, #o&u!en"ing, an# ve$i'ying +ey 5usiness, Oe$a"ional, an# e&hni&al $eHui$e!en"s. he &us"o!e$ -ill $ovi#e in'o$!a"ion on &aabili"ies "o be i!le!en"e#, $eHui$e!en"s an# #e"ails o' in'o$!a"ion e=&hange#. P $ovi#ing inu" in"o "he hases o' "he $oe&" &ove$e# by "his Wo$+ O$#e$ an# vali#a"ing "he $esul"s $o#u&e#. P De*ning "he +ey su&&ess an# a&&e"an&e &$i"e$ia "ha" -ill be use# "o #e"e$!ine "he su&&ess o' "he solu"ion P Engage an# s&he#ule you$ sube&" !a""e$ e=e$"s "o a$"i&ia"e in "he lanning sessions. P 4evie- an# a$ove "he 'un&"ional se&i*&a"ion #o&u!en" P 5e $esen" a" $oe&" "ea! +i&+;o !ee"ing. P $ovi#e in'o$!a"ion ne&essa$y "o have a su&&ess'ul SCCM lanning. P Engage an# s&he#ule you$ SMEs "o a$"i&ia"e in "he "es"ing. P Ob"ain you$ e=e&u"ive sonso$ a$oval o' "he #elive$ables. P 3o"i'y "ea! o' any sys"e! issues o$ 'un&"ional issues. P Co!!uni&a"e "o "he en# use$s "he lan 'o$ "he ilo". P 6ou$ Oe$a"ions ea! -ill be $esonsible 'o$ u#a"ing "he Oe$a"ions s"a an# $ela"e# oli&ies, $o&e#u$es, an# "e&hnology &o!onen"s 'o$ !anage!en". P $ovi#e a$oval "ha" "he ilo" &an !ove 'o$-a$#. P Develo an# &o!!uni&a"e suo$" s"$a"egy, $o&e#u$es, an# in'o$!a"ion ne&essa$y 'o$ you$ hel #es+ an# *el# "e&hni&al suo$". P $o&u$e!en" o' "he $eHui$e# $o#u&"ion ha$#-a$e an# so'"-a$e $io$ "o "he ilo". P Join"ly i#en"i'y, #o&u!en", an# &lassi'y issues. P Nali#a"e as;buil" sys"e! P A&"ively a$"i&ia"e in 7no-le#ge "$ans'e$ sessions. P Signo sys"e!s as #eloye#
7ey Wo$+ $o#u&"s an# Delive$ables (Mi&$oso'") Table 1: 'ey 3or4 Products and Deli$erables 5icrosoft6
;ey Work "roduts and Deli%era$les >Mirosoft? U Envisioning hase P S&oe an# Nision Do&u!en" P De"aile# $oe&" lan U Design hase P Design Do&u!en" U Deloy!en" hase P Deloy!en" Gui#e P Deloy!en" 4eo$" S"a"ing "he s"a"e o' "he agen":s #eloy!en" on "he 1,000 agen"s on Cs an# 10 se$ve$s.
7ey Wo$+ $o#u&"s an# Delive$ables (Cus"o!e$) Table 11: 'ey 3or4 Products and Deli$erables 5usto%er6
;ey Work "roduts and Deli%era$les >Customer? P Co!!uni&a"ion lan P se$ A&&e"an&e es" lans (A) P Ali&a"ion /nven"o$y an# es"?4e!e#ia"ion lan P es" Da"a P 8ab Sys"e!s P En# se$ an# / $aining lans as ne&essa$y age 1F S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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P Change Manage!en" A$ovals P a$#-a$e an# So'"-a$e Me#ia P 8i&enses
7ey hase Assu!"ions Table 12: 'ey Phase +ssu%ptions
;ey "&ase Assumptions P Manage# Se$ve$s a$e A&"ive Di$e&"o$y #o!ain oine# P Deloy!en" -ill be s&oe# 'o$ one A&"ive Di$e&"o$y o$es" P Only suo$"e# sys"e! &en"e$ oe$a"ing sys"e!s a$e in s&oe Win#o-s 2000, Win 9=s, Win 3 F.0 a$e ou" o' S&oe. P AD S&he!a -ill be !o#i*e# "o in&lu#e "he SCCM si"e in'$as"$u&"u$e P Mi&$oso'" assu!es "ha" all !a&hines a$e a&&essible P he agen" #eloy!en" -ill be li!i"e# "o 1,000 Cs on in"e$ne" an# 8A3 ne"-o$+ an# 20 agen"s on se$ve$s -i"h Win#o-s 200 S1 o$ la"e$, an# Win#o-s 200B S1 o$ la"e$, an# !us" have al$ea#y been "es"e# an# vali#a"e# in "he Cus"o!e$ envi$on!en". P Con*gu$a"ion Manage$ se$ve$ "ha" -ill be #eloye# on 8A3 ne"-o$+ shoul# be able "o &o!!uni&a"e -i"h in"e$ne" o$ Con*gu$a"ion Manage$ se$ve$ "ha" -ill be #eloye# on in"e$n-" ne"-o$+ "o enable so'"-a$e u#a"e 'un&"ionali"y. P Con*gu$a"ion Manage$ &lien"s shoul# be !e!be$ o' /n"e$ne" an# 8A3 #o!ains $ese&"ively.
2.2 7ey Se$vi&e Delive$ables an# A&&e"an&e $o&ess 2.2.1 Project Ser$ice Deli$erables he 'ollo-ing is a lis" o' "he $oe&" Se$vi&e Delive$ables "ha" -ill be $o#u&e# -i"hin "he s&oe o' "his SOW an# -hi&h !us" be 'o$!ally $evie-e# an# a&&e"e# un#e$ "he $o&ess #es&$ibe# in Se&"ion 2.2.2. Table 1: #ngage%ent deli$erables
"ro#et "&ase )n%isioni n.
Ser%ie Deli%era$le 3ame S&oe an# Nision
"lan
un&"ional Se&i*&a"ion
Sta$ili/ati
Deloy!en"
Ser%ie Deli%era$le Desriptions
Aeptane Criteria
A Nision an# S&oe #o&u!en", -hi&h s"a"es "he $oe&" goals an# s&oe. Des&$i"ion o' "he "e&hni&al 'un&"ionali"ies in a #o&u!en" a&&o$#ing "o "he ag$ee# 'o$!a" #e*ne# in "he MS "e!la"e Des&$i"ion o' "he
Do&u!en" a&&u$a"ely $eTe&"s in;s&oe $eHui$e!en"s ga"he$e#.
Do&u!en" a&&u$a"ely $eTe&"s in;s&oe $eHui$e!en"s ga"he$e#.
Do&u!en" shoul# be $ea$e# age 1
S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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on and Deployme nt
Gui#e
"e&hni&al s"es #u$ing "he hases a&&o$#ing "o MS #elive$ables
Deloy!en" 4eo$"
a&&o$#ing "o Mi&$oso'" Solu"ion $a!e-o$+ S"an#a$#s -hi&h shoul# in&lu#e "he 'ollo-ing 1. Deloy!en" 4eHui$e!en"s an# Assu!"ions 2. e&hni&al Deen#en&ies . e&hni&al 4eHui$e!en"s $ela"e# "o envi$on!en" F. e&hni&al S"es 'o$ $o#u&" ins"alla"ions, &us"o!i>a"ions an# ine unings S"a"ing "he s"a"e o' Do&u!en"s "he s"a"e o' "he 1,000 "he agen" #eloy!en" agen"s "o Cs, an# 10 agen"s "o on "he 10 se$ve$s. Se$ve$s. Agen" s"a"e &oul# be ei"he$ ; Su&&ess'ully #eloye# ; Deloy!en" unsu&&ess'ul -i"h an e$$o$ s"a"e 3o"e ; $oubleshoo"ing unsu&&ess'ul #eloy!en" o' "he agen"s is ou"si#e "he s&oe o' "his $oe&". ; /" is assu!e# "ha" $e#eloy!en" o' "he unsu&&ess'ul agen"s -ill be "he &us"o!e$:s $esonsibili"y an# is ou"si#e "he s&oe o' "his $oe&". ; /' Mi&$oso'" MCS suo$" -ill be $eHui$e# 'o$ $e#eloy!en" o' agen"s, "hen "his -ill be han#le# as a sea$a"e $eHues" ou"si#e "he s&oe o' "his SOW, an# MCS $esou$&es -ill nee# "o be $eallo&a"e# a&&o$#ing "o "he ne$eHues"e# s&oe.
2.2.2 Ser$ice Deli$erable +cceptance Process A" se&i*e# !iles"ones "h$oughou" "he $oe&", Mi&$oso'" -ill sub!i" &o!le"e# $oe&" Se$vi&e Delive$ables 'o$ Cus"o!e$:s $evie- an# a$oval. Se$vi&e Delive$ables -ill 'all in"o "he 'ollo-ing &a"ego$y ;
Do&u!en" Delive$ables (e.g. Wo$#, E=&el, Nisio, $oe&", e"&.)
Cus"o!e$:s use o$ a$"ial use o' a Se$vi&e Delive$able -ill &ons"i"u"e a&&e"an&e o' "ha" Se$vi&e Delive$able. Cus"o!e$ !ay $ovi#e i"s a&&e"an&e an#?o$ $ee&"ion o' #elive$ables ele&"$oni&ally via e!ail. he 'ollo-ing #e"ails "he a&&e"an&e $o&ess 'o$ ea&h o' "he #elive$able "yes. Document Deliverables:
Wi"hin business #ays '$o! "he #a"e o' sub!i""al,
Cus"o!e$ !us" ei"he$ (i) A&&e" "he Do&u!en" Delive$able by signing, #a"ing an# $e"u$ning "he Se$vi&e Delive$able A&&e"an&e o$!, o$ age 1 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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(ii) $ovi#e a -$i""en no"i&e $ee&"ing "he Do&u!en" Delive$able, in&lu#ing a single an# &o!le"e lis" #es&$ibing eve$y $eason 'o$ $ee&"ion. Do&u!en" Delive$ables shall be #ee!e# a&&e"e# unless Cus"o!e$ $ovi#es a "i!ely, -$i""en $ee&"ion no"i&e as #es&$ibe# above. Mi&$oso'" -ill &o$$e&" $oble!s -i"h a Do&u!en" Delive$able "ha" a$e i#en"i*e# in "he -$i""en $ee&"ion no"i&e, as #es&$ibe# above, an# -i"hin "he s&oe o' "his S"a"e!en" o' Wo$+, a'"e$ -hi&h "he Do&u!en" Delive$able -ill be #ee!e# a&&e"e#. /ssues "ha" a$e ou"si#e "he s&oe o' "his S"a"e!en" o' Wo$+ an# 'ee#ba&+ $ovi#e# a'"e$ a Do&u!en" Delive$able has been #ee!e# a&&e"e# -ill be a##$esse# as a o"en"ial &hange o' s&oe u$suan" "o "he Change Manage!en" $o&ess ou"line# in "his SOW.
age 1 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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2. $oe&" Gove$nan&e A$oa&h 2..1 Part7Ti%e Project anage%ent he $oe&" -ill be !anage# by a a$";"i!e $oe&" Manage$ "yi&ally "his -oul# be a $e!o"e $ole -i"h !u"ually ag$ee# &us"o!e$ visi"s. $io$ "o "he s"a$" o' "he engage!en", a !u"ually ag$ee# "o &ove$age lan ? !ee"ing s&he#ule -ill be #o&u!en"e# in -$i"ing. As "his $esou$&e is a$";"i!e, "he 'ollo-ing oe$a"ional &ons"$ain"s a$e assu!e# Table 1&: Project anage%ent +cti$ities
"ro#et Mana.ement Communiations
Desription $ovi#e 1 -ee+ly s"a"us 4eo$". $ea$e an# lea# 1 s"a"us !ee"ing e$ -ee+ o' no !o$e "han 1 hou$ in #u$a"ion. 4e!o"ely a""en# ? a$"i&ia"e 1 S"ee$ing Co!!i""ee Mee"ing e$ !on"h. 3o"e All &us"o!e$ !ee"ings -ill 3O be a""en#e#. A""en# 1 S&oe !ee"ing e$ -ee+ $e!o"ely. Manage $oe&" Change Con"$ol.
Sope Mana.ement 7 C&an.e Control Finane S&edule 9uman esoures 7 Sta Mana.ement
$ovi#e -ee+ly 5u#ge" 5u$n 4eo$" as a$" o' "he -ee+ly s"a"us $eo$". Manage "he s&he#ule 'o$ "he MCS s&oe o' -o$+ an# MCS $esou$&es. Coo$#ina"es MCS $esou$&es (only), in&lu#ing s"aLng, "as+ assign!en"s an# s"a"us $eo$"ing.
he s&oe o' "he Mi&$oso'" a$";i!e $oe&" Manage!en" Se$vi&e is li!i"e# "o !anaging Mi&$oso'" Consul"ing 4esou$&es (MCS) an# Mi&$oso'" a$"ne$s sub&on"$a&"e# "h$ough MCS. Mi&$oso'" -ill $ovi#e $oe&" !anage!en" 'o$ "he #u$a"ion #e*ne# in "he Wo$+ O$#e$. Changes "o "his #u$a"ion o$ "he a!oun" o' hou$s -ill be han#le# by "he Change Manage!en" $o&ess.
2..2 o%%unication Plan he 'ollo-ing -ill be use# "o $ovi#e 'o$!al &o!!uni&a"ion #u$ing "he &ou$se o' "he $oe&" P he Mi&$oso'" $oe&" Manage$, -o$+ing in &onun&"ion -i"h "he Cus"o!e$ $oe&" Manage$, -ill #o&u!en" a #e"aile# Co!!uni&a"ion lan as a$" o' "he Mas"e$ $oe&" Manage!en" lan. P he Mi&$oso'" $oe&" Manage$, -o$+ing in &onun&"ion -i"h "he Cus"o!e$ $oe&" Manage$, -ill &o!ile -ee+ly s"a"us $eo$"s 'o$ #is"$ibu"ion "o bo"h Cus"o!e$ an# Mi&$oso'" !anage!en"
age 1B S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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P Wee+ly s"a"us !ee"ings -ill be hel# "o $evie- "he $oe&":s ove$all s"a"us, "he a&&e"an&e o' #elive$ables, "he $oe&" s&he#ule, an# oen issues no"e# in "he s"a"us $eo$" P An E=e&u"ive S"ee$ing Co!!i""ee -ill &on#u&" !on"hly !ee"ings an# $o#u&e s"a"us $eo$"s u$suan" "o se&"ion 2.F.F, belo-
2.. 8ssue/!is4 anage%ent Procedure he 'ollo-ing gene$al $o&e#u$e -ill be use# "o !anage a&"ive $oe&" issues an# $is+s #u$ing "he $oe&" P Identify6 /#en"i'y an# #o&u!en" $oe&" issues (&u$$en" $oble!s) an# $is+s (o"en"ial even"s "ha" i!a&" "he $oe&") P Analy/e = "rioriti/e6 Assess "he i!a&" an# #e"e$!ine "he highes" $io$i"y $is+s an# issues "ha" -ill be !anage# a&"ively P "lan = S&edule6 De&i#e ho- high;$io$i"y $is+s a$e "o be !anage# an# assign $esonsibili"y 'o$ $is+ !anage!en" an# issue $esolu"ion P 'rak = eport6 Moni"o$ an# $eo$" "he s"a"us o' $is+s an# issues an# &o!!uni&a"e issue $esolu"ions P Control6 4evie- "he ee&"iveness o' "he $is+ an# issue !anage!en" a&"ions A&"ive issues an# $is+s -ill be !oni"o$e# an# $eassesse# on a -ee+ly basis. Mu"ually ag$ee# uon issue es&ala"ion an# $is+ !anage!en" $o&esses -ill be #e*ne# a" "he ou"se" o' "he $oe&".
2..& hange anage%ent Process Du$ing "he $oe&", ei"he$ a$"y !ay $eHues", in -$i"ing, a##i"ions, #ele"ions, o$ !o#i*&a"ions "o "he se$vi&es #es&$ibe# in "his SOW (I&hange $eHues"K). o$ all &hange $eHues"s, $ega$#less o' o$igin, Mi&$oso'" shall sub!i" "o Cus"o!e$ Mi&$oso'":s s"an#a$# Change 4eHues" o$!, -hi&h shall #es&$ibe "he $oose# &hange(s) "o "he $oe&", in&lu#ing "he i!a&" o' "he &hange(s) on "he $oe&" s&oe, s&he#ule, 'ees, an# e=enses. o$ all &hange $eHues"s -hi&h Cus"o!e$ o$igina"es, Mi&$oso'" shall have a !ini!u! o' business #ays '$o! $e&ei" o' "he &hange $eHues" "o $esea$&h an# #o&u!en" "he $oose# &hange, an# $ea$e "he Change 4eHues" o$!. Cus"o!e$ shall have business #ays '$o! you$ $e&ei" o' a &o!le"e# Change 4eHues" o$! "o a&&e" "he $oose# &hange(s) by signing an# $e"u$ning "he Change 4eHues" o$!. /' Cus"o!e$ #oes no" sign an# $e"u$n "he Change 4eHues" age 19 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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o$! -i"hin "he "i!e e$io# $es&$ibe# above, "he &hange $eHues" -ill be #ee!e# $ee&"e# an# Mi&$oso'" -ill no" e$'o$! "he $oose# &hange(s). 3o &hange "o "his $oe&" shall be !a#e unless i" is $eHues"e# an# a&&e"e# in a&&o$#an&e -i"h "he $o&ess #es&$ibe# in "his se&"ion. Mi&$oso'" shall have no obliga"ion "o e$'o$! o$ &o!!en&e -o$+ in &onne&"ion -i"h any $oose# &hange un"il a Change 4eHues" o$! is a$ove# an# signe# by "he #esigna"e# $oe&" Manage$s '$o! bo"h a$"ies. A" Mi&$oso'":s #is&$e"ion, "i!e $eHui$e# "o $esea$&h an# #o&u!en" &us"o!e$ o$igina"e# &hange $eHues"s -ill be bille# a" "he s"an#a$# $a"es se&i*e# in "he $oe&" Wo$+ O$#e$.
2..( #9ecuti$e Steering o%%ittee Ove$all senio$ !anage!en" ove$sigh" an# s"$a"egi& #i$e&"ion 'o$ "his $oe&" -ill be $ovi#e# by an E=e&u"ive S"ee$ing Co!!i""ee, -hi&h -ill &onsis" o' "he 'ollo-ing +ey e=e&u"ive business sonso$s an# $oe&" !anage!en" $e$esen"a"ives he E=e&u"ive S"ee$ing Co!!i""ee -ill hol# !ee"ings an# $o#u&e !ee"ing !inu"es on a -ee+ly basis. Cus"o!e$ an# Mi&$oso'" Manage$s -ill sha$e oin" $esonsibili"y 'o$ $eo$"ing "o "he S"ee$ing Co!!i""ee. he E=e&u"ive S"ee$ing Co!!i""ee is $esonsible 'o$ "he 'ollo-ing P Ma+ing #e&isions on $oe&" s"$a"egi& #i$e&"ion P Se$ving as "he *nal a$bi"e$ o' $oe&" issues ($e'e$ "o "he Es&ala"ion $o&ess) P A$oving signi*&an" Change 4eHues"s
2..) #scalation Process he Mi&$oso'" $oe&" Manage$ -ill -o$+ &losely -i"h "he Cus"o!e$ $oe&" Manage$, Sonso$, an# o"he$ #esignees "o !anage $oe&" issues, $is+s, an# Change 4eHues"s, as #es&$ibe# in Se&"ions 2.. an# 2..F above. he s"an#a$# es&ala"ion $o&ess 'o$ $evie- an# a$oval an#?o$ #isu"e $esolu"ion is as 'ollo-s Es&ala"ion a"h P $oe&" ea! !e!be$ (Mi&$oso'" o$ Cus"o!e$) P $oe&" Manage$ (Mi&$oso'" an# Cus"o!e$) P Mi&$oso'" Engage!en" Manage$ ? $oe&" Sonso$ P E=e&u"ive S"ee$ing Co!!i""ee
age 20 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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Gui#ing $in&iles he es&ala"ion a"h an# "he $ela"e# $o&ess -ill be #is&usse# an# *nali>e# a" "he $oe&" +i&+o, bu" "he 'ollo-ing gene$al gui#ing $in&iles a$e e=e&"e# "o aly P Signi*&an" $oe&" issues?$is+s, as -ell as !a"e$ial Change 4eHues"s "ha" &anno" be $esolve# by "he &o$e $oe&" "ea!, -ill be es&ala"e# "o "he E=e&u"ive S"ee$ing Co!!i""ee as "he *nal #e&ision !a+e$. he e=e&"a"ion is "ha" "he E=e&u"ive S"ee$ing Co!!i""ee -ill "a+e osi"ive a&"ion "o ge" "he issue(s) $esolve# in a "i!ely !anne$, a&&e" o$ i!le!en" $e&o!!en#e# !i"iga"ions 'o$ i#en"i*e# $is+(s), an#?o$ !a+e *nal #e&isions on "he #isosi"ion o' $oose# Change 4eHues"s. P /' a !ao$ un$esolve# i"e! $eHui$es es&ala"ion $io$ "o a s&he#ule# E=e&u"ive S"ee$ing Co!!i""ee !ee"ing, a se&ial !ee"ing -ill be s&he#ule#, o$ "he i"e! -ill be es&ala"e# "o "he &o!!i""ee in -$i"ing. P /" is un#e$s"oo# an# ag$ee# "ha" i' "he E=e&u"ive S"ee$ing Co!!i""ee #oes no" a&" "o $esolve i"e!s "ha" a$e $esen"e# "o i" in a "i!ely 'ashion, $oe&" s&he#ule an#?o$ &os" sliage !ay $esul", -hi&h !ay $esul" in a##i"ional Change 4eHues"s.
2.F $oe&" Co!le"ion he $oe&" -ill be &onsi#e$e# &o!le"e -hen any o' "he 'ollo-ing &on#i"ions is !e" 1. All o' "he se$vi&e #elive$ables i#en"i*e# -i"hin "his SOW an# any Change 4eHues"s a&&e"e# u$suan" "o "he Change Manage!en" $o&ess #e*ne# in "his #o&u!en", #elive$e# an# a&&e"e# o$ #ee!e# a&&e"e# o$ 2. he 'ee $ovisions o' "he Wo$+ O$#e$ have been !e" o$ . his SOW is "e$!ina"e# u$suan" "o "he $ovisions o' "he ag$ee!en".
age 21 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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$oe&" O$gani>a"ion an# S"aLng
.1 $oe&" O$gani>a"ion S"$u&"u$e his se&"ion #es&$ibes "he ove$all $oe&" o$gani>a"ion s"$u&"u$e, $eo$"ing $ela"ionshis, an# +ey $oe&" $oles. he $oe&" -ill be o$gani>e# as #ei&"e# in "he 'ollo-ing #iag$a!.
igu$e 1 ; $oe&" O$gani>a"ion Cha$"
age 22 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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.2 $oe&" 4oles an# 4esonsibili"ies his se&"ion $ovi#es a b$ie' #es&$i"ion o' +ey $oe&" $oles an# $esonsibili"ies.
Cus"o!e$ $oe&" 4oles an# 4esonsibili"ies Table 1(: usto%er roles and responsibilities
ole Customer "ro#et Sponsor
Customer "ro#et Mana.er
'e&nial 'eam 5ead
5ead +usiness Analyst
esponsi$ilities P Ma+es +ey $oe&" #e&isions, assis"s in es&ala"ing un$esolve# issues "o "he E=e&u"ive S"ee$ing Co!!i""ee, an# &lea$s $oe&" $oa#blo&+s P $i!a$y oin" o' &on"a&" 'o$ Mi&$oso'" "ea! P 4esonsible 'o$ !anaging an# &oo$#ina"ing "he ove$all $oe&" P 4esonsible 'o$ $esou$&e allo&a"ion, $is+ !anage!en", $oe&" $io$i"ies, an# &o!!uni&a"ion "o e=e&u"ive !anage!en" P Manages #ay;"o;#ay a&"ivi"ies o' "he $oe&" P Coo$#ina"es "he a&"ivi"ies o' "he "ea! "o #elive$ #elive$ables a&&o$#ing "o "he $oe&" s&he#ule P $i!a$y "e&hni&al oin" o' &on"a&" 'o$ "he "ea! "ha" is $esonsible 'o$ "e&hni&al a$&hi"e&"u$e an# &o#e #elive$ables P $i!a$y 'un&"ional oin" o' &on"a&" 'o$ "he "ea! "ha" is $esonsible 'o$ 'un&"ional business analysis
"ro#et Commitment
Mi&$oso'" $oe&" 4oles an# 4esonsibili"ies Table 1): icrosoft roles and responsibilities
ole Mirosoft )n.a.ement Mana.er
esponsi$ilities P 4esonsible 'o$ #elive$able Huali"y an# Cus"o!e$:s ove$all sa"is'a&"ion -i"h Mi&$oso'":s se$vi&es P Single oin" o' &on"a&" 'o$ billing issues, e$sonnel !a""e$s, &on"$a&" e="ensions, an# MCS $oe&" s"a"us P a&ili"a"e $oe&" gove$nan&e a&"ivi"ies an# lea#ing "he $oe&" S"ee$ing Co!!i""ee P a&ili"a"e $oe&" gove$nan&e a&"ivi"ies an# lea#ing "he $oe&" S"ee$ing Co!!i""ee, $ovi#ing a#vi&e an# gui#an&e on U $oe&" #i$e&"ion an# s&oe U S"a+ehol#e$ &o!!uni&a"ion issue $esolu"ion an# es&ala"ion
"ro#et Commitment
age 2 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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Mirosoft "ro#et Mana.er
Mirosoft 'e&nial ole
P 4esonsible 'o$ !anaging an# &oo$#ina"ing "he ove$all Mi&$oso'" $oe&" P 4esonsible 'o$ Mi&$oso'" $esou$&e allo&a"ion, $is+ !anage!en", $oe&" $io$i"ies, an# &o!!uni&a"ion "o e=e&u"ive !anage!en" P Manages #ay;"o;#ay a&"ivi"ies o' $oe&" P Coo$#ina"es "he a&"ivi"ies o' "he "ea! "o #elive$ #elive$ables a&&o$#ing "o "he $oe&" s&he#ule P $ovi#e "e&hni&al ove$sigh" P Ne$i*es -he"he$ Mi&$oso'" $e&o!!en#e# $a&"i&es a$e 'ollo-e# P 4esonsible 'o$ ove$all solu"ion #eloy!en" P 4esonsible 'o$ 7no-le#ge $ans'e$
ull"i!e
age 2F S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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F
Gene$al Cus"o!e$ 4esonsibili"ies an# $oe&" Assu!"ions
F.1 Gene$al Cus"o!e$ 4esonsibili"ies Delive$y o' Mi&$oso'":s se$vi&es #een#s uon, a!ong o"he$ "hings, "he 'ollo-ing P Cus"o!e$:s involve!en" in all ase&"s o' "he se$vi&es P Cus"o!e$:s abili"y "o $ovi#e a&&u$a"e an# &o!le"e in'o$!a"ion, as nee#e# P Cus"o!e$:s "i!ely an# ee&"ive &o!le"ion o' "he $esonsibili"ies, as i#en"i*e# he$ein P he a&&u$a&y an# &o!le"eness o' "he Assu!"ions, i#en"i*e# beloP i!ely #e&isions an# a$ovals by Cus"o!e$:s !anage!en" P Cus"o!e$:s &o!le"ion o' si"e $ea#iness a&"ivi"ies (i' ali&able) /n a##i"ion "o any Cus"o!e$ a&"ivi"ies i#en"i*e# else-he$e in "his SOW, Cus"o!e$ -ill e$'o$! o$ $ovi#e "he 'ollo-ing P $oubleshoo"ing V $e#eloying agen"s on se$ve$s base# on #eloy!en" $eo$" #elive$able. P Wo$+ -i"h "he Mi&$oso'" $oe&" Manage$ "o #elive$ "he $oe&" on s&he#ule P Manage $oe&" lan(s), s&he#ules, e"&. P Ma+e +ey #ay;"o;#ay #e&isions an# $ovi#e a single oin" o' &on"a&" P A&&e" #elive$ables P $ovi#e e$sonnel -ho a$e +no-le#geable abou" "he &u$$en" Cus"o!e$ sys"e!s P $ovi#e business use$ $e$esen"a"ives as $eHui$e# by "he $oe&" lan P $ovi#e all "es" &ases, "es" #a"a, $o&e#u$es, an# e$sonnel nee#e# "o &on#u&" "he a&&e"an&e "es"ing o' "he solu"ion, in&lu#ing in"e$'a&es P $ovi#e a&&ess "o all ne&essa$y Cus"o!e$ -o$+ si"es, sys"e!s logon an# ass-o$#s P $ovi#e a&&ess "o o"he$ !a"e$ials an# $esou$&es as nee#e#, an# as a#vise# by us in a#van&e P $ovi#e sui"able -o$+ sa&es -i"h #es+s, &hai$s, "elehones, e"&. P $ovi#e 8A3 &onne&"ions giving "he Mi&$oso'" onsi"e "ea! a&&ess "o "he /n"e$ne" an# e;!ail P Assu!e $esonsibili"y 'o$ !anage!en" o' all non;Mi&$oso'" !anage# ven#o$s age 2 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
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P $ovi#e a&&ess -i"h $oe$ li&enses "o all ne&essa$y "ools an# "hi$# a$"y $o#u&"s $eHui$e# 'o$ Mi&$oso'" "o &o!le"e i"s assigne# "as+s P A&Hui$e an# ins"all "he a$o$ia"e se$ve$ &aa&i"y $eHui$e# "o suo$" "he #evelo!en" an# "es" envi$on!en"s as #e*ne# in "he s&oe se&"ion o' "his SOW. /n e$'o$!ing se$vi&es un#e$ "his SOW an# "he ali&able Wo$+ O$#e$, Mi&$oso'" -ill $ely uon any ins"$u&"ions, au"ho$i>a"ions, a$ovals, o$ o"he$ in'o$!a"ion $ovi#e# by Cus"o!e$:s $oe&" Manage$ o$ e$sonnel #uly #esigna"e# by Cus"o!e$:s $oe&" Manage$.
F.2 $oe&" Assu!"ions he Se$vi&es, 'ees, an# #elive$y s&he#ule 'o$ "his $oe&" a$e base# on "he 'ollo-ing assu!"ions P h$oughou" "he $oe&", Mi&$oso'" -ill sub!i" $eHues"s 'o$ #e&isions o$ 'ee#ba&+ 'o$ Cus"o!e$ "o &o!le"e. De&isions a$e assigne# #ue #a"es, an# i" is assu!e# "ha" Cus"o!e$ -ill $ovi#e "he $eHui$e# 'ee#ba&+ o$ !a+e #e&isions on ei"he$ "he #ue #a"e ag$ee# uon o$ () business #ays '$o! "he #a"e o' sub!i""al. /' a #e&ision o$ 'ee#ba&+ is no" $ovi#e# -i"hin "he #ue #a"e o$ () business #ays, i" -ill be a##$esse# as a o"en"ial &hange o' s&oe u$suan" "o "he Change Manage!en" $o&ess ou"line# in "his SOW. P Cu$$en" A&"ive Di$e&"o$y &lien" envi$on!en" shoul# be heal"hy an# oe$a"ional -i"hou" any issues "ha" ae&"s &us"o!i>a"ion $o&ess. /n &ase o' "e&hni&al #iL&ul"ies, Mi&$oso'" $e&o!!en#s logging &ase '$o! Mi&$oso'" $e!ie$ Suo$" Se$vi&es. 6ou$ AM -ill assis" you on "hese !a""e$s. P Cu$$en" ha$#-a$e an# &lien" oe$a"ing sys"e!s shoul# 'ul*ll SCCM 2012 $eHui$e!en"s 'o$ you$ se&i*& nee#s. o$ #e"aile# ins"$u&"ions, $e'e$ "o "he lin+ belo- h""??"e&hne".!i&$oso'".&o!?en;us?lib$a$y?ggB20.as= P he availabili"y o' you$ $e$esen"a"ives "o e$'o$! "hei$ $oles on "he $oe&" "ea!. P he availabili"y o' all "he in'o$!a"ion $eHui$e# 'o$ $oe$ly envisioning an# #esigning "he solu"ion. P i!ely availabili"y o' "he ha$#-a$e, so'"-a$e, an# hysi&al sa&e 'o$ "he solu"ion "es" envi$on!en". P $o#u&" li&enses. $o#u&" li&enses (Mi&$oso'" o$ non;Mi&$oso'") -ill no" be $ovi#e# un#e$ "his Wo$+ O$#e$. 6ou a$e $esonsible 'o$ a&Hui$ing all ne&essa$y $o#u&" li&enses $eHui$e# as a $esul" o' Wo$+ O$#e$. P Sou$&e &o#e $evie-. 6ou -ill no" $ovi#e us -i"h a&&ess "o non;Mi&$oso'" sou$&e &o#e o$ sou$&e &o#e in'o$!a"ion. o$ any non;Mi&$oso'" &o#e, ou$ se$vi&es -ill age 2 S"a"e!en" o' Wo$+, SCCM 2012 Deloy!en" $ea$e# by Ay#in De!i$ @2BB9B@ las" !o#i*e# on F A$. 12, 4ev F
