ESCUELA DE POSTGRADO
TESIS
EVALUACIÓN DEL SISTEMA DE CONTROL INTERNO DE LOS RECURSOS HUMANOS PARA LA OPTIMIZACION DE LA GESTIÓN DEL DESEMPEÑO DE
LOS LO S TR TRAB ABAJ AJAD ADOR ORES ES ADMINI ADMINIST STRA RATI TIVO VOS S NO NOMB MBRA RADO DOS S EN LA
MUNICIPALIDAD PROVINCIAL DE TUMBES -2013
PARA OBTENER EL GRADO DE: MAGISTER EN GESTIÓN PÚBLICA AUTOR:
Br. RODRIGUEZ ARISMENDIZ, JOSE ROBERTO
ASESOR:
Mgs CORREA CANOVA, HUMBERTO
LÍNEA DE INVESTIGACIÓN:
PROBLEMÁTICA DE LA ADMINISTRACION PUBLICA REGIONAL LOCAL TUMBES ! PERÚ "#
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DEDICATORIA
A DIOS S&r s'(r&)* )+r+-*s* /& M'0/* g&0&r*s* 1*0 2*/+ + H')+0-/+/ 3'& 0*s (&r/*0+ D+ -/+, s+'/, s*, +g'+, +-r& +-)&02*s 4 )&/-* +)5-&02&
A LOS LOS CATEDRA CATEDRATICOS TICOS D& + U0-&rs-/+/ (r-+/+ C&s+r V+&6* 3'& 0*s 7+0 S+5-/* *r-&02+r (&r+ &g+r A &s2& )'4 gr+2* )*)&02* Es(&1-+)&02& + I0g. C&s+r A1'8+ P&r+2+, 9'0/+/*r 9'0/+/*r /& + UCV (*r s' /&s(r&0/-)-&02*. A LOS LOS COMPAEROS COMPAEROS ;'& 1*)(+r2-)*s +s +'+s Es(&r+0/* 9*)&02+r 1+-/+/ C*)* (r-01-(-* (r-01-(+ /& M+&s2r<+ 3'& r&1-5-)*s 7*4 P+r+ 2*/+ 0'&s2r+ -/+ M'17+s gr+1-+s
"
DEDICATORIA
A DIOS S&r s'(r&)* )+r+-*s* /& M'0/* g&0&r*s* 1*0 2*/+ + H')+0-/+/ 3'& 0*s (&r/*0+ D+ -/+, s+'/, s*, +g'+, +-r& +-)&02*s 4 )&/-* +)5-&02&
A LOS LOS CATEDRA CATEDRATICOS TICOS D& + U0-&rs-/+/ (r-+/+ C&s+r V+&6* 3'& 0*s 7+0 S+5-/* *r-&02+r (&r+ &g+r A &s2& )'4 gr+2* )*)&02* Es(&1-+)&02& + I0g. C&s+r A1'8+ P&r+2+, 9'0/+/*r 9'0/+/*r /& + UCV (*r s' /&s(r&0/-)-&02*. A LOS LOS COMPAEROS COMPAEROS ;'& 1*)(+r2-)*s +s +'+s Es(&r+0/* 9*)&02+r 1+-/+/ C*)* (r-01-(-* (r-01-(+ /& M+&s2r<+ 3'& r&1-5-)*s 7*4 P+r+ 2*/+ 0'&s2r+ -/+ M'17+s gr+1-+s
"
AGRADECIMIENTO AGRADECIMIENTO
S-&)(r& A J&s'1r-s2* J&s'1r-s2* + 3'& )'17* /&5* /& +gr+/&1&r (*r s' g&0&r*s-/+/ /& /+r)& 4 )+02&0&r)& 1*0 -/+ 4 + + &/+/ /& => +8*s 4 &09&r)* 1*0 /-+5&2&s )& /+ 9'&r?+ 4 V*'02+/ V*'02+/ (+r+ 1')-0+r &s2+ 5r-+02& )+&s2r<+ S&8* S&8*rr g'<+ g'<+)& )& )-s )-s (+s* (+s*ss 4 )- )&02 )&02& & s@ s@+) +)& & /& /& (&-g (&-gr* r*,, (&r/*0+ )-s (&1+/*s ,&rr*r&s 4 *9&0s+s (*r 9+*r 2& (-/* C'-/+r + )- 9+)--+ &s(*s+ A&0&4, 7-6*s &s&0-+ R'5<, J*s L'-s, R*g&-*, E/s*0 E/s*0 R*))& , -s&+ I5&2 4 R'5< /& R*s+r-* S+)-r S+)-r+ + S&0S&0-+, +, R+)s R+)ss s A0/r A0/r , D&0D&0-s s*0 *0 J*s' J*s', , R*g& R*g&--* * S++ S++/*r /*r,, N+27 N+2744 R'5<, R'5<, T7-+g* T7-+g* A)+/*, A)+/*, T+2-+0+ +2-+0+ R'5< R'5< , 3'& s'(-&r*0 1*)(r&0/&r +s 7*r+s 3'& (&r)+0&1< 9'&r+ /& 7*g+r &s (*r &s* 3'& r&-2&r* )- +gr+/&1-)-&02* 4 )- &0*r)& 1+r-8*. A *s 1+2&/r@2-1*s + )-s 7&r)+0*s 4 7&r)+0+s R&&0&, R*+0/*, R'5-*, R'5-*, R&40+, R&40+/-0*, R*s+ R*s+ R*/*9* 4 R+)-r* 4 + )-s (+/r&s J*s& A)+/* 4 J+1*5+ 3'& (+r2-&r*0 /& &s2& )'0/* /&6@0/*0*s /&6@0/*0*s 2+0 s*+)&02& &0 +s )+0*s /& D-*s.
DECLARACIÓN JURADA DE AUTORÍA Y AUTORIZACIÓN PARA LA PUBLICACIÓN DEL ARTÍCULO CIENTÍFICO
*, JOSE ROBERTO RODRIGUEZ ARISMENDIZ, &s2'/-+02& F, &gr&s+/* F, /*1&02& F,
/& Pr*gr+)+. GESTION PÚBLICA /& + Es1'&+ /&
P*s2gr+/* /& + U0-&rs-/+/ Cs+r V+&6*, -/&02-9-1+/* 1*0 DNI ##"#"$% 1*0 & +r2<1'* 2-2'+/* EVALUACION DEL SISTEMA DE CONTROL INTERNO DE LOS RECURSOS HUMANOS PARA LA OPTIMIZACION DE LA GESTION DEL DESEMPEO DE LOS TRABAJADORES ADMINISTRATIVOS NOMBRADOS EN LA MUNICIPALIDAD PROVINCIAL DE TUMBES !"#$ . D&1+r* B+6* J'r+)&02* 3'&: $F E +r2<1'* (&r2&0&1& + )- +'2*r<+ "F E +r2<1'* 0* 7+ s-/* (+g-+/+ 0- 2*2+ 0- (+r1-+)&02&. F E +r2<1'* 0* 7+ s-/* +'2* (+g-+/* &s /&1-r, 0* 7+ s-/* ('5-1+/+ 0(r&s&02+/+ +02&r-*r)&02& (+r+ +g'0+ r&-s2+. %F D& -/&02-9-1+rs& + 9+2+ /& 9r+'/& /+2*s 9+s*sF, (+g-* -09*r)+1-K0 s-0 1-2+r + +'2*r&sF, +'2* (+g-K (r&s&02+r 1*)* 0'&* +g0 2r+5+6* /& -0&s2-g+1-K0 (r*(-* 3'& 4+ 7+ s-/* ('5-1+/*F, (-r+2&r<+ 's* -&g+ /& -09*r)+1-K0 +6&0+F * 9+s-9-1+1-K0 r&(r&s&02+r 9+s+)&02& +s -/&+s /& *2r*sF, +s')* +s 1*0s&1'&01-+s 4 s+01-*0&s 3'& /& )- +11-K0 s& /&r-&0, s*)&2-0/*)& + + 0*r)+2--/+/ -g&02& /& + U0-&rs-/+/ Cs+r V+&6*. F S-, & +r2<1'* 9'&s& +(r*5+/* (+r+ s' ('5-1+1-K0 &0 + R&-s2+ ' *2r* /*1')&02* /& /-9's-K0, 1&/* )-s /&r&17*s (+2r-)*0-+&s 4 +'2*r-?* + + Es1'&+ /& P*s2gr+/*, /& + U0-&rs-/+/ Cs+r V+&6*, + ('5-1+1-K0 4 /-'g+1-K0 /& /*1')&02* &0 +s 1*0/-1-*0&s, (r*1&/-)-&02*s 4 )&/-*s 3'& /-s(*0g+ + U0-&rs-/+/. T')5&s, # /& M+4* /& ",#$% J*s R*5&r2* R*/r
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PRESENTACION L+ (r&s&02& -0&s2-g+1-K0 2-&0& 1*)* (r*(Ks-2* (r-01-(+ (r*(*0&r '0+ &+'+1-K0 /& *s r&1'rs*s 7')+0*s, 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s, 2&0-&0/* &0 1'&02+ 5's1+r '0+ M'0-1-(+-/+/ 1+(+? /& (r*&&r /& )+0&r+ &9-1+?, *(*r2'0+, &9-1-&02& 4 1*0 1r-2&r-*s /& &3'-/+/, *s 5-&0&s 4 s&r-1-*s (5-1*s 3'& r&3'-&r& + (*5+1-K0 &s '0+ 1*0/-1-K0 0&1&s+r-+ (+r+ & /&s+rr** /& 0'&s2r* (+
I INDICE
C+r@2'+ D&/-1+2*r-+ Agr+/&1-)-&02*
PAG.Nº I -I-
D&1+r+2*r-+ /& A'2&02-1-/+/ Pr&s&02+1-K0 Í0/-1& R&s')&0 A5s2r+12 I INTRODUCCION $,$ Pr*5&)+ /& I0&s2-g+1-K0 $," *r)'+1-K0 /& Pr*5&)+ $, A02&1&/&02&s /& Es2'/-* $,% J's2-9-1+1-K0 /& Pr*5&)+ $, R&&+01-+ $,= C*02r-5'1-K0 $, O56&2-*s $,,$ O56&2-*s G&0&r+ $,," O56&2-*s Es(&1<9-1*s $, H-(K2&s-s $,> M+r1* R&9&r&01-+ $,> C*02&2'+-?+1-K0 H-s2Kr-1+ $,$$ C*02&2'+-?+1-K0 P*-2-1& $,$" C*02&2'+-?+1-K0 C'2'r+ $,$ C*02&2'+-?+1-K0 S*1-+ $,$% S'('&s2*s T&Kr-1*s $,$ G&s2-K0 /& D&s&)(&8* $,$= D&s&)(&8* L+5*r+ $,$ +12*r&s /& /&s&)(&8* $,$ S+2-s9+11-K0 $,$> A'2*&s2-)+ $,"# Tr+5+6* &0 E3'-(* $,"$ C+(+1-2+1-K0 /& Tr+5+6+/*r $,"" C*02r* /& *s R&1'rs*s H')+0*s $," I)(*r2+01-+ II MARCO METODOLOGICO ",$ ".$ V+r-+5&s ",$,$ U0-/+/&s /& O5s&r+1-K0 ",$," D&9-0-1-K0 C*01&(2'+ ",$, D&9-0-1-K0 O(&r+1-*0+ ",$,% V+r-+5& I0/&(&0/-&02& ",$, V+r-+5& D&(&0/-&02& "," M&2*/**g<+ ",",$ T-(* /& Es2'/-* ","," D-s&8* ",", Es1&0+r-* /& Es2'/-*s ",% P*5+1-K0 4 M'&s2r+
I V -- $$ $" $ $ $ $ $ $ $ $= $ $ $ $ $> $> "# "# "# "$ "$ "$ "$ "" " "% " " " " "= " " " " " "> =
",
III IV V VI VII
Pr*1&/-)-&02*s M&2*/*Kg-1*s /& I0&s2-g+1-K0 T&10-1+s & I0s2r')&02*s /& r&1*&11-*0 /& ",= /+2*s T10-1+s & I0s2r')&02*s /& r&1*&11-K0 /& ",=,$ /+2*s ", M+(&+)-&02* CUADROS O(2-)-?+1-K0 /& + G&s2-*0 E9-1-&01-+ 4 Tr+0s(+r&01-+ /& *(2-)-?+1-K0 GRAICOS RRHH " R&+1-*0&s H')+0+s &0 + I0s2-2'1-K0 " Pr*gr+)+ /& 1+(+1-2+1-K0 /& (r*9&s-*0+&s B-&0&s2+r &)*1-*0+ 4 s*1-+ /& *s " 2r+5+6+/*r&s " A)5-&02& L+5*r+ " N*r)+2-+ I0s2-2'1-*0+ D&s&)(&8* L+5*r+ " A/)-0-s2r+1-K0 /& R&1'rs*s H')+0*s " " I02&gr-/+/ V+*r&s 2-1*s " C*)(&2&01-+ Pr*9&s-*0+ " As-g0+1-K0 /& R&s(*0s+5--/+/ " RESULTADOS DISCUSION CONCLUSIONES RECOMENDACIONES REERENCIAS BIBLIOGRAICAS ANEOS INTERNET ANEOS CUESTIONARIOS
# $ $ " % = > %$ %" % %= %> $ % = > =#
RESUMEN E &s2'/-* 5's1* (r*(*0&r '0+ &+'+1-K0 /& *s r&1'rs*s 7')+0*s, 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s
&0 + M'0-1-(+-/+/ Pr*-01-+ /&
T')5&s, 2&0-&0/* &0 1'&02+ 5's1+r '0+ )'0-1-(+-/+/ 1+(+? /& (r*&&r /& )+0&r+ &9-1+?, *(*r2'0+, &9-1-&02& 4 1*0 1r-2&r-*s /& &3'-/+/, *s 5-&0&s 4 s&r-1-*s (5-1*s 3'& r&3'-&r& + (*5+1-K0 &s(&r+ /& s' )'0-1-(+-/+/ .
P*r * 3'& s& (+02&+ 1*)* (r*(Ks-2* (r*5&)@2-1+ 1&02r+ 4 + 7-(K2&s-s /& + &+'+1-K0 /& S-s2&)+ /& C*02r* I02&r0* + 1'+ s& 1*0s2r+s2+ 1*0 *s *56&2-*s g&0&r+ 4 &s(&1<9-1*s /&s2+1@0/*s& +/&)@s 3'&
'0+ 1*0/-1-K0
0&1&s+r-+ (+r+ & /&s+rr** /& 0'&s2r* /&(+r2+)&02*.
ABSTRACT H-s r&s&+r17 7+s +s )+-0 ('r(*s& 2* (r*(*s& +0 &+'+2-*0 *9 7')+0 r&s*'r1&s, +/)-0-s2r+2-& *r&rs 0+)&/ -0 27& Pr*-01-+ M'0-1-(+-24 *9 T')5&s, 1*0s-/&r-0g s&&-0g + )'0-1-(+-24 1+(+5& *9 (r*-/-0g &99&12-&, 2-)&4, &99-1-&02 +0/ &3'-2+5& 1r-2&r-+, (r*(&r24 +0/ ('5-1 s&r-1&s r&3'-r&/ 54 27& (*('+2-*0 -s + 0&1&ss+r4 1*0/-2-*0 9*r 27& /&&*()&02 *9 *'r 1*'02r4 +12'+4 &-s2s *0 27& s&1*0/ 9**r *9 27& MPT I02&r0+ C*02r* *99-1&, 5'2 27& s4s2&) -s r'00-0g, *r + (r*1&ss *9 &+)-0+2-*0 +0/ &r-9-1+2-*0 -s /*0& +5*'2 -2. .
I.
INTRODUCCIÓN
Pr*(*0&r '0+ &+'+1-K0 /& *s r&1'rs*s 7')+0*s &s + 9-0+-/+/ /& &s2+ 2&s-s /& *s 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s, 2&0-&0/* &0 1'&02+ 5's1+r '0+ )'0-1-(+-/+/ 1+(+? /& (r*&&r /& )+0&r+ &9-1+?, *(*r2'0+, &9-1-&02& 4 1*0 1r-2&r-*s /& &3'-/+/, *s 5-&0&s 4 s&r-1-*s (5-1*s 3'& r&3'-&r& + (*5+1-K0 s-&0/* (+r+ &* 1*0/-1-K0 0&1&s+r-+ 3'& s& &+'& + (&r1&(1-K0 /& 1')(-)-&02* /& +s 9'01-*0&s 4 & r* /& + O9-1-0+ /& C*02r* I02&r0* /& + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s MPTF 1*0 2+ 9-0+-/+/ s& &(*0& *s +02&1&/&02&s /& 2&)+ 2&Kr-1* 3'& +1*)(+8+ + -0&s2-g+1-K0 & (+02&+)-&02* /& (r*5&)+ 4 *s *56&2-*s & 7-(K2&s-s 3'& + -0&s2-g+1-K0 3'-&r& 1*02r+12+r '0 (r*1&/-)-&02* /& &r-9-1+1-K0 + r&s(&12*. E0 & Pr-)&r C+(<2'* /&0*)-0+/* I02r*/'11-K0 s& 7+1& r&9&r&01-+ + *s &&)&02*s 3'& /+0 *r-g&0 + + -0&s2-g+1-K0, +& /&1-r & (r*5&)+ /& -0&s2-g+1-K0, 3'& &0 &s2& 1+s* 9'&: WCK)* + &+'+1-K0 /& s-s2&)+ /& 1*02r* -02&r0* /& *s r&1'rs*s '0 /-s&8* /& -0&s2-g+1-K0 )+0*s *(2-)-?+ + g&s2-K0 /& /&s&)(&8* /& *s 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s!"#$X As-)-s)* *s *56&2-*s, 6's2-9-1+1-K0 4 +02&1&/&02&s /& &s2'/-*. J's2-9-1+1-K0, 7-(K2&s-s, *56&2-*s. E s&g'0/* 1+(<2'*, )+r1* )&2*/*Kg-1* 2&Kr-1*, 7+1& r&9&r&01-+ + +s 2&*r<+s r&+1-*0+/+s + &+'+1-K0 /& *s r&1'rs*s 7')+0*s 4 & /&s&)(&8* +5*r+.
>
V+r-+5&s, )&2*/**g<+ , 2-(* /& &s2'/-* ,/-s&8*, (*5+1-K0 4 )'&s2r+ 210-1+s & I0s2r')&02*s /& r&1*&11-K0 /& /+2*s, )2*/*s. E 2&r1&r 1+(<2'*, r&s'2+/*s r&9&r-/* + *gr* &-2*s* /& + (r&s&02& &+'+1-K0 /& s-s2&)+ /& 1*02r* -02&r0* 4 + *(2-)-?+1-K0 /&s&)(&8* +5*r+ /& +s r&+1-*0&s 7')+0+s /& + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s. E 1'+r2* 1+(<2'* 1*01's-*0&s s& r&9-&r& + + '2-)+1-K0 /& 2r+5+6* /& 2&s-s 1*0 & 9-0 /& 3'& ('&/+ s&r 2- + + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s. E 3'-02* 1+(<2'* r&1*)&0/+1-*0&s (+r+ + 2*)+ /& /&1-s-*0&s (*r (+r2& /& + +'2*r-/+/ &/- (+r+ & 1+)5-* /& &s2r+2&g-+s r&3'&r-/+s 2+&s 1*)*: 1+(+1-2+1-K0, &02r&0+)-&02*, (r+12-1+s, +&s -0s2-2'1-*0+&s.
I.1 PROBLEMA DE INVESTIGACION L+ G&s2-K0 /& R&1'rs*s H')+0*s GRHF 1*0s2-2'4& '0 s-s2&)+, 1'4+ (r&)-s+ 9'0/+)&02+ &s 1*01&5-r + 7*)5r& /&02r* /& '0+ &02-/+/ (5-1+ 1*)* '0 r&1'rs* 3'& 7+4 3'& *(2-)-?+r + (+r2-r /& '0+ 1*01&(1-K0 r&0*+/+, /-0@)-1+, 1*)(&2-2-+ &0 + 3'& s& *r-&02& 4 +9-r)& '0+ &r/+/&r+ -02&r+11-K0 &02r& * S*1-+ 4 * E1*0K)-1*, s&g0 L&4 Org@0-1+ /& + M'0-1-(+-/+/&s N ">" C*0s2-2'1-K0 P*<2-1+ /& P&r, Ar2-1'* "" E 2r+5+6* &s '0 /&5&r 4 '0 /&r&17*. L+ g&s2-K0 /& r&1'rs* 7')+0* s*0 1*)(&2&01-+s &1's-+s /& +1'&r/* + Ar2<1'* N %" /& + L&4 /& B+s&s /& + D&s1&02r+-?+1-K0 N " P+r&/&s M*r+&s ",#$#F P@g. ## G&s2-K0 P5-1+ 4 D&s+rr** -09*r)+1-K0 +0@-s-s 4 +12'+-/+/ M*/&* N )*/&* /& 1*02&0-/* /& '0 RO G*5-&r0* L*1+ M'0-1-(+-/+/ Pr*-01-+ P+0-9-1+r 4 (r*)*&r & /&s+rr** 'r5+0* 4 r'r+ /& /& s' 1-r1'0s1r-(1-K0 4 &6&1'2+r *s (+0&s 1*rr&s(*0/-&02&s. N*r)+r + ?*0-9-1+1-K0 4 'r5+0-s)* +1*0/-1-*0+)-&02* 2&rr-2*r-+ 4 +s&02+)-&02*s 7')+0*s AA.HHF A/-&s2r+r 4 r&g+)&02+r *s s&r-1-*s (5-1*s *1+&s /&s2-0+/*s 7+ s+2-s9+1&r +s 0&1&s-/+/&s 1*&12-+s /& 1+r@12&r *1+, A(r*5+r s' Org+0-?+1-K0 I02&r0+ 4 s' Pr&s'('&s2* I0s2-2'1-*0+. $#
L+ )++ 1*01&(1-K0 /& + (*<2-1+ (5-1+ )'0-1-(+ 4 + g&s2-K0 /& s-s2&)+ /& r&1'rs*s 7')+0*s (*r +s +'2*r-/+/&s 4 9'01-*0+r-*s /& + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s, s& s's2&02+ &0 & /&s1*02&02* /& + (*5+1-K0 -09*r)+1-K0 (&r-*/>F P +02&+ 3'& & C*02r* G'5&r0+)&02+, 1*0s-s2& &0 + &r-9-1+1-K0 (&r-K/-1+ /& r&s'2+/* /& + g&s2-K0 (5-1+, + + &4 /& gr+/* /& &9-1-&01-+ 4 &9-1+1-+, 2r+0s(+r&01-+ 4 &1*0*)<+ 3'& 7+4+0 &-g-/* &0 & 's* /& *s r&1'rs*s (5-1*s, +s< 1*)* /& 1')(-)-&02* (*r +s &02-/+/&s /& +s 0*r)+s &g+&s 4 /& *s -0&+)-&02*s /& (*<2-1+ 4 (+0&s /& +11-K0. E++ + &9-1+1-+ /& *s s-s2&)+s /& +/)-0-s2r+1-K0 4 1*02r* 4 &s2+5&1& +s $$
1+'s+s /& *s &rr*r&s & -rr&g'+r-/+/&s (+r+ r&1*)&0/+r +s )&/-/+s 1*rr&12-+s. P*r s'
(+r2& S+)+4*+ P&@&? M+r-1r'?, "##F, , &s2+5&1& 3'& *s
2r+5+6+/*r&s 0* 1*0*1&0 4 0* s+5&0 + &-s2&01-+ /& *rg+0-gr+)+ /& + )'0-1-(+-/+/, /&5-/* + 3'& 0* s& 7+ &('&s2* +/&1'+/+)&02& + 0-0g'0+ '0-/+/ +/)-0-s2r+2-+, 210-1* *(&r+2-+ 4 +s 9'01-*0&s 4 +12--/+/&s s& r&+-?+0 &0 9*r)+ &)(
L&K0 4 Z&+*s, "##%F /&2&r)-0+ 3'& s-0&rg-+ &-s2& &02r& *s 1*)(*0&02&s /& 1*02r* -02&r0* 4 *s (r-01-(-*s /& 5'&0 g*5-&r0* * 3'& r&(&r1'2& &0 + *(2-)-?+1-K0 /& (r*1&s* /& g*5-&r0* /& +s &)(r&s+s /& 2r+0s(*r2& 'r5+0*, -g'+)&02& + &+'+1-K0 1*02-0'+/+ s& -0s1r-5& &0 & )+r1* /& +s +12--/+/&s 1*rr-&02&s P+g-0+ % N*r)+s APA
H&r0@0/&? S+)(-&r- R*5&r2* "##"F &0 s' -0&s2-g+1-K0 C*02r* &9-1+? /& + g&s2-K0 /& '0+ &)(r&s+ 1**(&r+2-+ /& s&r-1-*s )2-(&s, /&2&r)-0+ 3'& + +(-1+1-K0 *(*r2'0+ 4 (&r)+0&02& /& 210-1+s /& 1*02r* -02&r0* (r&-*, 1*01'rr&02& 4 (*s2&r-*r g+r+02-?+ + *(2-)-?+1-K0 /& (r*1&s* *(&r+2-* &9-1-&02& 4 &9-1+? /& +s &)(r&s+s 1**(&r+2-+s /& s&r-1-*s )2-(&s. 2+ E/-1-K0 P+g.%#
H&r0@0/&?, S+)(-&r- R*5&r2* "##F &0 s' -0&s2-g+1-K0 C*02r* /& +s Org+0-?+1-*0&s N* G'5&r0+)&02+&s /& D&s+rr** (+r+ + &9-1+1-+ /& + C**(&r+1-K0 T10-1+ I02&r0+1-*0+, Es2+5&1& 3'& *s )+0'+&s, r&g+)&02*s, (+0&s, (r*gr+)+s, (r&s'('&s2*s, )&)*r-+s, &s2+/*s 9-0+01-&r*s 4 *2r*s -0/-1+/*r&s 1*0s2-2'4&0 &s2@0/+r&s /& 1*02r* 3'& (&r)-2&0 &+'+r + &9-1-&01-+, &9-1+1-+ 4 &1*0*)<+ /& + (r*gr+)+1-K0 4 g&s2-K0 /& + 1**(&r+1-K0 210-1+ -02&r0+1-*0+ &6&1'2+/+ (*r +s Org+0-?+1-*0&s N* G'5&r0+)&02+&s /& /&s+rr** 4 + (r*gr+)+1-K0 4 g&s2-K0 /& + 1**(&r+1-K0 210-1+ -02&r0+1-*0+ /&5& &+'+rs& &0 +r-*s 0-&&s -02&r0* (*r + +'/-2*r-+ -02&r0+ 2+ E/-1-K0 P+g."" . $"
B&0/&?, Ir-+r2& J'+0 H&12*r "##F &0 s' -0&s2-g+1-K0 L+ +'/-2*r-+ /& g&s2-K0 &0 + &)(r&s+ )*/&r0+, /&s+rr*+ & (r*1&s* /& + +'/-2*r<+ /& g&s2-K0, 2r+2+0/* &0 (r-)&r 'g+r + &+'+1-K0 /& s-s2&)+ /& 1*02r* -02&r0*, * 3'& s&r@ /& s')+ '2--/+/ (+r+ &s2& 2r+5+6* /& -0&s2-g+1-K0 .! # A'/-2*r<+ -02&r0+ (+r+ '0+ +/&1'+/+ &6&1'1-K0 (r&s'('&s2+r-+ /& + C<0-1+ H*g+r /& + M+/r& &0 P&r.
1.$ JUSTIICACION DEL PROBLEMA L+ 9-0+-/+/ /& &s2+ -0&s2-g+1-K0 &s (r*(*r1-*0+r + +s +'2*r-/+/&s /& + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s '0+ E+'+1-K0 /& S-s2&)+ /& C*02r* I02&r0* /& r&1'rs*s 7')+0*s, 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s (+r+ -)(&)&02+r 4 /&s+rr*+r '0 s-s2&)+ /& 1*02r* -02&r0* &9&12-* 3'& &s (&r)-2+ +1+0?+r *s &s2@0/+r&s )<0-)*s /& '0 5'&0 g*5-&r0*, * 1'+ s& 2r+/'1-r@ &0 (r*/'12--/+/ 4 1')(-)-&02* /& + r&s(*0s+5--/+/ s*1-+.
1.% RELEVANCIA Es '0+ &1&&02& -0-1-+2-+ (+r+ 9'2'r+s -0&s2-g+1-*0&s 3'& s& /&sg*s&0 /& (r&s&02& 2r+5+6* /& -0&s2-g+1-K0 4 1*)* +(*r2& (+r+ *s g*5-&r0*s *1+&s.
1.& CONTRIBUCION L+ &-g&01-+ 3'& 2-&0& + M'0-1-(+-/+/ &0 E+'+1-K0 /& S-s2&)+ /& C*02r* I02&r0* /& r&1'rs*s 7')+0*s, 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s, 2+ 1*)* * &s2+5&1& + L&4 N "$=, s& 1*02r-5'4& + '0 )&6*r r&0/-)-&02* /& *s r&1'rs*s 7')+0*s /& + MPT.
1.' OBJETIVOS. 1.'.1 OBJETIVO GENERAL E+'+r & s-s2&)+ /& 1*02r* -02&r0* /& *s r&1'rs*s 7')+0*s
(+r+ +
*(2-)-?+1-K0 /& + g&s2-K0 /& /&s&)(&8* /& *s 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s Y "#$ $
D&2&r)-0+r s- + &+'+1-K0 /& s-s2&)+ /& 1*02r* -02&r0* , + 2r+s /& /&s&)(&8* /& *s r&1'rs*s 7')+0*s, *(2-)-?+ + g&s2-K0 /& /&s&)(&8* /& *s 2r+5+6+/*r&s A/)-0-s2r+2-*s 0*)5r+/*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s ! "#$
1.'.2 OBJETIVOS ESPECIICOS $. R&+-?+r '0+ &+'+1-K0 /& + g&s2-K0 /& /&s&)(&8* /& *s 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s. ". R&1*0*1&r & s-s2&)+ /& 1*02r* -02&r0* /& + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s. . I/&02-9-1+r & (*2&01-+ /& *s r&1'rs*s 7')+0*s /& + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s.
1.( HIPOTESIS. L+ &+'+1-K0 /& s-s2&)+ /& 1*02r* -02&r0* /& *s r&1'rs*s 7')+0*s *(2-)-?+ + g&s2-K0 /& /&s&)(&8* /& *s 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s !"#$
1.) MARCO REERENCIAL Pr*)*&r & 1')(-)-&02* /& *s 9'01-*0+r-*s * s&r-/*r&s (5-1*s /& r&0/-r 1'&02+ (*r *s 9*0/*s 4 5-&0&s (5-1*s + s' 1+rg* 4Q* (*r '0+ )-s-K0 *56&2-*. L&4 /& C*02r* I02&r0* /& +s &02-/+/&s /& Es2+/*, L&4 N "$=F.
1.10 CONTE*TUALIZACION HISTORICA V--)*s *s 7*)5r&s &0 '0+ s*1-&/+/, &0 & 1'+ 0*s +)*s -02&rr&+1-*0+0/* 1*0 *2r*s 7*)5r&s &0 1+/+ '0+ /& +s +12--/+/&s 3'& 0*s 1*rr&s(*0/& r&+-?+r 4 &s &0 &s2+ r&+1-K0 1'+0/* (*/&)*s &-/&01-+r & gr+/* /& s-)(+2<+ K /& /&s+gr+/* 3'& 0*s 1+'s+0 /&2&r)-0+/+s (&rs*0+s, * 1'+ 7+1& &r 3'& &0 1+/+ s-2'+1-K0 +)*s -r 1+-9-1+0/* 4 &+'+0/* +s +11-*0&s /& &s+s 3'& 0*s r*/&+0 4 &s +s< 3'& &s2+s +11-*0&s (*s-2-+s K 0&g+2-+s +s +)*s -r 1*)(+r+0/* s-2'+1-*0&s -/&+&s, 1*0 +3'&*s 1*)(*r2+)-&02*s -)(&1+5&s 3'& s& 7+ 9*r)+/* 1*)* 9r'2* /& 0'&s2r+ &(&r-&01-+, /& 0'&s2r+ -&01-+.
%$ C'+0/* s& &+)-0+ K s& &++ + g&s2-K0 +/)-0-s2r+2-+ /& '0+ &02-/+/ /& Es2+/*, s& + + 2&0&r &0 1'&02+ + 1*0/'12+ 4 + +12'+-?+1-K0 /& '0 g&r&02& * 9'01-*0+r-* r&s(&12* + *s (r*1&/-)-&02*s 3'& s& 7+0 +(-1+/*, & 1')(-)-&02* /& *s /-s(*s-2-*s &g+&s -g&02&s, & 's* r+1-*0+ 2r+s(+r&02& 4 &g+ /& *s r&1'rs*s (5-1*s 4 & r&s'2+/* 9-0+ *52&0-/* 3'& ('&/& )&/-rs& 1*0 & 1')(-)-&02* /& +s )&2+s 4 *56&2-*s 2r+?+/*s, 1*)* &0 + &9-1-&01-+ /& *s s&r-1-*s 3'& s& & *9r&1& + + 1-'/+/+0<+.
1.11 CONTE*TUALIZACION POLITICA Pr*)*&r & 1')(-)-&02* /& *s 9'01-*0+r-*s * s&r-/*r&s (5-1*s /& R&0/-r 1'&02+ (*r *s 9*0/*s 4 5-&0&s (5-1*s + s' 1+rg* 4Q* (*r '0+ )-s-K0 *56&2-* L&4 /& C*02r* I02&r0* /& +s &02-/+/&s /& Es2+/*, L&4 N "$=F. S'5*r/-0+1-K0 &s & /&5&r /& *5&/-&01-+ 3'& +s')& & 2r+5+6+/*r (+r+ (r&s2+r s's s&r-1-*s 5+6* + /-r&11-K0 /& s' &)(&+/*r.
+1'2+/ D-r&12-+ &
&)(&+/*r &0 's* /& s' 9+1'2+/ +(r'&5+ /-r&12-+s, -0&+)-&02*s, 1r-2&r-*s /& +(-1+1-K0 -02&r0+ &0 + &02-/+/ 3'& & 2r+5+6+/*r 2-&0& + *5-g+1-K0 /& 1')(-r. As-)-s)* 2r+s)-2& +s *r/&0&s &s1r-2+s 4 &r5+&s, -)(+r2& -0s2r'11-*0&s 4 /&1-/& & )*)&02* *(*r2'0* /& + r&+-?+1-K0 /& /&2&r)-0+/+s +12--/+/&s +1'2+/ -s1+-?+/*r+ & &)(&+/*r &0 1*0s-/&r+1-K0 + &s2+ 9+1'2+/ s'(&r-s+ + 1+5+ +(-1+1-K0 /& *s -0s2r')&02*s * + 0*r)+2--/+/ -02&r0+ 3'& s& 7+ (r*5+/* &0 )&r-2* + s' 9+1'2+/ /-r&12-+, &* &0 & &02&0/-/* /& 3'& /-17* 1')(-)-&02* + + (r*(-1-+r + 1*0s&1'1-K0 /& + )&2+s 2r+?+/+s (*r + &02-/+/ (+r+ '0 /&2&r)-0+/* (&r-*/* /& 2-&)(*. T+)5-0 + + s'(&r-s+r + r&+-?+1-K0 +/&1'+/+ /& +s 9'01-*0&s 4 +5*r&s &0 1')(-)-&02* /& +s 1*0/-1-*0&s 9-6+/+s &0 & 1*02r+2* /& +s 210-1+s, )&2*/**g<+s, 4 /-r&12-+s 3'& 7+4+ +(r*5+/* -)(+r2-/* L&4 /& CK/-g* /& 2-1+ /& + '01-K0 P5-1+ LE N "$ Ar2<1'* $.! Á)5-2* /& +(-1+1-K0 $
L*s Pr-01-(-*s, D&5&r&s 4 Pr*7-5-1-*0&s 2-1*s 3'& s& &s2+5&1&0 &0 & (r&s&02& CK/-g* /& 2-1+ /& + '01-K0 P5-1+ Ar2<1'* ".! '01-K0 P5-1+ A *s &9&12*s /& (r&s&02& CK/-g*, s& &02-&0/& (*r 9'01-K0 (5-1+ 2*/+ +12--/+/ 2&)(*r+ * (&r)+0&02&, r&)'0&r+/+ ' 7*0*r+r-+, r&+-?+/+ (*r '0+ (&rs*0+ &0 0*)5r& * + s&r-1-* /& +s &02-/+/&s /& + A/)-0-s2r+1-K0 P5-1+, Ar2<1'* .! -0&s /& + '01-K0 P5-1+ L*s 9-0&s /& + 9'01-K0 (5-1+ s*0 & S&r-1-* + + N+1-K0, /& 1*09*r)-/+/ 1*0 * /-s('&s2* &0 + C*0s2-2'1-K0 P*<2-1+.
1.12 CONTE*TUALIZACION CULTURAL $. Pr*)*&r 4 *(2-)-?+r + &9-1-&01-+, &9-1+1-+, 2r+0s(+r&01-+ 4 &1*0*)<+ &0 +s *(&r+1-*0&s /& + &02-/+/, +s< 1*)* + 1+-/+/ /& *s s&r-1-*s (5-1*s 3'& (r&s2+. ". C'-/+r 4 r&sg'+r/+r *s r&1'rs*s 4 5-&0&s /& Es2+/* 1*02r+ 1'+3'-&r 9*r)+ /& (r/-/+, /&2&r-*r*, 's* -0/&5-/* 4 +12*s -&g+&s, +s< 1*)*, 1*02r+ 2*/* 7&17* -rr&g'+r * s-2'+1-K0 (&r6'/-1-+ 3'& ('/-&r+ +9&12+r*s. . C')(-r +s 0*r)+s +(-1+5&s + + &02-/+/ 4 s's *(&r+1-*0&s. %. G+r+02-?+r + 1*09-+5--/+/ 4 *(*r2'0-/+/ /& + -09*r)+1-K0. . *)&02+r & -)('s+r + (r@12-1+ /& +*r&s -0s2-2'1-*0+&s. =. Pr*(*0&r + 1+(+1-2+1-K0 + (&rs*0+ (+r+ )&6*r&s *gr*s. . E+'+r 4 9*r)'+r +s 1*0/-1-*0&s +5*r+&s (+r+ 1*0s&r+r '0+ &-2*s+ -/&02-/+/ -0s2-2'1-*0+ )&6*r+0/* + (r*/'12--/+/. . C+(+1-2+r + (&rs*0+ /& +1'&r/* 1*0 + 2&10**g<+ /& ('02+ 4 1+)5-*s )*/&r0*s 1*)* 1+-/+/ 2*2+ &-s2&0 2r+5+6+/*r&s 1*0 )@s /& # +8*s s-0 1+(+1-2+rs&. L&4 "$= D& C*02r* I02&r0* /& +s E02-/+/&s /& Es2+/* $ A5r- ",##= TÍTULO I DISPOSICIONES GENERALES C+(<2'* I O56&2* 4 Á)5-2* /& +(-1+1-K0 Ar2<1'* $.! O56&2* /& + L&4 L+ (r&s&02& L&4 2-&0& (*r *56&2* &s2+5&1&r +s 0*r)+s (+r+ r&g'+r + &+5*r+1-K0, +(r*5+1-K0, -)(+02+1-K0, 9'01-*0+)-&02*, (&r9&11-*0+)-&02* 4 $=
&+'+1-K0 /& 1*02r* -02&r0* &0 +s &02-/+/&s /& Es2+/*, 1*0 & (r*(Ks-2* /& 1+'2&+r 4 9*r2+&1&r *s s-s2&)+s +/)-0-s2r+2-*s 4 *(&r+2-*s 1*0 +11-*0&s 4 +12--/+/&s /& 1*02r* (r&-*, s-)'2@0&* 4 (*s2&r-*r, 1*02r+ *s +12*s 4 (r@12-1+s -0/&5-/+s * /& 1*rr'(1-K0,
1.12 CONTE*TUALIZACION SOCIAL T&0-&0/* &0 1'&02+ 3'& & (r&s&02& &s2'/-* s& *r-&02+ + + Pr*('&s2+ /& '0 S-s2&)+ /& C*02r* I02&r0* + S-s2&)+ /& P&rs*0+ (+r+ *(2-)-?+r + G&s2-K0 /& *s R&1'rs*s H')+0*s /& +s )'0-1-(+-/+/&s: C+s* M'0-1-(+-/+/ Pr*-01-+ /& T')5&s, &s 0&1&s+r-* r&+-?+r '0+ +r)*0-?+1-K0 /&02r* 4 9'&r+ /& r&1-02* +5*r+ + 9-0 /& 1*01--+r &02r& *s 2r+5+6+/*r&s 9*)&02+0/* + (+?, +r)*0<+,
1.1$ SUPUESTOS TEORICOS Es2+ M'0-1-(+-/+/ 0* 1'&02+ 1*0 '0 S-s2&)+ /& C*02r* I02&r0*, (+r+ *(2-)-?+r + g&s2-K0 /& *s r&1'rs*s 7')+0*s, (&r)-2-0/*0*s + 2r+s /& (r&s&02& 2r+5+6* (r*(*0&r & r&9&r-/* s-s2&)+ /-17* s-s2&)+ /& 1*02r*.
1.1% GESTIÓN DEL DESEMPEÑO L+ g&s2-K0 /& /&s&)(&8* s& 7+ 1*0&r2-/* &0 *s 2-)*s +8*s 1*)* '0 1*01&(2* +2&r0+2-* + +s 210-1+s '2--?+/+s 2r+/-1-*0+)&02& (+r+ 1*)(+r+r *s r&s'2+/*s 1*0 *s &s(&r+/*s, (*r * 3'& sK* & 2r+5+6* 3'& s& 7+5<+ (+0&+/* (r&-+)&02& /&5<+ s&r *56&2* /& &+'+1-K0. A12'+)&02& 0* &-s2& '0 )&1+0-s)* /& 1*02r* 3'& (&r)-2+ 1*rr&g-r +s /&s-+1-*0&s (+r+ +s&g'r+r 3'& + &6&1'1-K0 /& '0 (+0 s& 1*rr&s(*0/+ 1*0 * (+0-9-1+/*. L+ /&9-0-1-K0 4 & 1*01&(2* /& + 5'&0+ g&s2-K0 /& /&s&)(&8*, 1'+0/* &s 5-&0 '2--?+/*, 2r+0s9*r)+ &0 '0 5'&0 *gr* &/- Es s-0K0-)* /& + )-s-K0 &01+rg+/+ (*r *56&2-*s, &s + +*r-?+1-K0 /& *s &)(&+/*s 4 * )@s -)(*r2+02&, &s & <01'* &02r& + r&)'0&r+1-K0 4 & /&s&)(&8*. S& 1*)(*0& /& '0 1*06'02* /& (r*1&s*s 3'& +('02+0 + &s2+5&1&r '0 &02&0/-)-&02* 1*)(+r2-/* /& *s *56&2-*s /& 0&g*1-*, 4 2+)5-0 + )*2-+1-K0 /& *s &)(&+/*s, 1*0 & 9-0 /& +')&02+r +s *(*r2'0-/+/&s /& -0gr&s*s . $
1.1& DESEMPEÑO LABORAL E /&s&)(&8* +5*r+ s&g0 C7+&0+2* "###:>F,Es & 1*)(*r2+)-&02* /& 2r+5+6+/*r &0 + 5s3'&/+ /& *s *56&2-*s 9-6+/*s, &s2& 1*0s2-2'4& + &s2r+2&g-+ -0/--/'+ (+r+ *gr+r *s *56&2-*s O2r*s +'2*r&s 1*)* M-*-17 4 B*'/r&) $>>%F, 1*0s-/&r+0 *2r+ s&r-& /& 1+r+12&r
1.1' ACTORES +UE INLU,EN EN EL DESEMPEÑO LABORAL . L+s &02-/+/&s ('5-1+s /& s&r-1-* (+r+ (*/&r *9r&1&r '0+ 5'&0+ +2&01-K0 + ('5-1* 's'+r-* /&5&0 1*0s-/&r+r +3'&*s 9+12*r&s 3'& s& &01'&02r+0 1*rr&+1-*0+/*s & -01-/&0 /& )+0&r+ /-r&12+ &0 & /&s&)(&8* /& *s 2r+5+6+r&s, &02r& *s 1'+&s s& 1*0s-/&r+0 (+r+ &s2+ -0&s2-g+1-K0: + s+2-s9+11-K0 /& 2r+5+6+/*r, +'2*&s2-)+, 2r+5+6* &0 &3'-(* 4 1+(+1-2+1-K0 (+r+ & 2r+5+6+/*r., &0 & 1+*s ('5-1* 1*)* &0 '0+ )'0-1-(+-/+/ s& /&5& +2&0/&r + ('5-1* 1*0 '0+ &s(&1-+ +2&01-K0
1.1( SATISACCIÓN DEL TRABAJO C*0 r&s(&12* + + s+2-s9+11-K0 /& 2r+5+6* D+-s 4 N&2*0, $>>$:"#F, (+02&+0 3'& &s & 1*06'02* /& s&02-)-&02*s 9+*r+5&s * /&s9+*r+5&s 1*0 *s 3'& & &)(&+/* (&r1-5& s' 2r+5+6*, 3'& s& )+0-9-&s2+0 &0 /&2&r)-0+/+s +12-2'/&s +5*r+&s. L+ 1'+ s& &01'&02r+ r&+1-*0+/+ 1*0 + 0+2'r+&?+ /& 2r+5+6* 4 1*0 *s 3'& 1*09*r)+0 & 1*02&2* +5*r+: &3'-(* /& 2r+5+6*, s'(&r-s-K0, &s2r'12'r+ *rg+0-?+2-+, &02r& *2r*s. S&g0 &s2*s +'2*r&s + s+2-s9+11-K0 &0 & 2r+5+6* &s '0 s&02-)-&02* /& (+1&r * /**r 3'& /-9-&r& /& *s (&0s+)-&02*s, *56&2-*s & -02&01-*0&s /& 1*)(*r2+)-&02*: &s2+s +12-2'/&s +4'/+0 + *s g&r&02&s + (r&/&1-r & &9&12* 3'& 2&0/r@0 +s 2+r&+s &0 & 1*)(*r2+)-&02* 9'2'r*.
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1.1) AUTOESTIMA. L+ +'2*&s2-)+ &s *2r* &&)&02* + 2r+2+r, )*2-+/* + 3'& &s '0 s-s2&)+ /& 0&1&s-/+/&s /& -0/--/'*, )+0-9&s2+0/* + 0&1&s-/+/ (*r *gr+r '0+ 0'&+ s-2'+1-K0 &0 & r&1-02* +5*r+, +s< 1*)* & /&s&* /& s&r r&1*0*1-/* /&02r* /& &3'-(* /& 2r+5+6*. L+ +'2*&s2-)+ &s )'4 -)(*r2+02& &0 +3'&*s 2r+5+6*s 3'& *9r&?1+0 *(*r2'0-/+/&s + +s (&rs*0+s (+r+ )*s2r+r s's 7+5--/+/&s. R&+1-*0+/* 1*0 & 2r+5+6* 1*02-0'*, + +'2*&s2-)+ &s '0 9+12*r /&2&r)-0+02& s-g0-9-1+2-*, /& s'(&r+r 2r+s2*r0*s /&(r&s-*s, 1*0 &s2* 3'-&r& /&1-rs& 3'& + gr+0 '0&r+5--/+/ 2-&0/& + s&r 1*01*)-2+02& 1*0 + &&+/+ &(*s-1-K0 /& &r/+/&r*s s&02-)-&02*s, (*r 1*0s-g'-&02&, /&5&)*s 1*09-+r &0 *s (r*(-*s +2r-5'2*s 4 s&r 9&-5&s +02& +s s-2'+1-*0&s 1*09-12-+s. S-0 &)5+rg*, &s2& /&-1+/* &3'--5r-*
/&(&0/& /& + +'2*&s2-)+, &s+ 1+r+12&r
(&rs*0+-/+/ 3'& )&/-+2-?+ & -2* * & 9r+1+s*.
1.20 TRABAJO EN E+UIPO Es -)(*r2+02& 2*)+r &0 1'&02+, 3'& + +5*r r&+-?+/+ (*r *s 2r+5+6+/*r&s ('&/& )&6*r+r s- s& 2-&0& 1*02+12* /-r&12* 1*0 *s 's'+r-*s + 3'-&0&s (r&s2+ & S&r-1-*, * s- (&r2&0&1&0 + '0 &3'-(* /& 2r+5+6* /*0/& s& ('&/+ &+'+r s' 1+-/+/. C'+0/* *s 2r+5+6+/*r&s s& r&0&0 4 s+2-s9+1&0 '0 1*06'02* /& 0&1&s-/+/&s s& (r*/'1& '0+ &s2r'12'r+ 3'& (*s&& '0 s-s2&)+ &s2+5& /& -02&r+11-*0&s /+0/* *r-g&0 + * 3'& s& /&0*)-0+ &3'-(* /& 2r+5+6*. D&02r* /& &s2+ &s2r'12'r+ s& (r*/'1&0 9&0K)&0*s 4 s& /&s+rr*+0 1-&r2*s (r*1&s*s, 1*)* + 1*7&s-K0 /& &3'-(*, + '0-9*r)-/+/ /& s's )-&)5r*s, & s'rg-)-&02* /& -/&r+?g*, (+2r*0&s /& 1*)'0-1+1-K0, &02r& *2r*s, +'03'& +s +11-*0&s 3'& /&s+rr*+ '0 &3'-(* &0 gr+0 )&/-/+ /&s1+0s+0 &0 & 1*)(*r2+)-&02* /& s's -02&gr+02&s, * 3'& 1*0/'1& + 1*0s-/&r+r 3'& + 0+2'r+&?+ /& *s -0/--/'*s -)(*0& 1*0/-1-*0&s 3'& /&5&0 s&r 1*0s-/&r+/+s (+r+ '0 2r+5+6* &9&12-*.
1.21 CAPACITACIÓN DEL TRABAJADOR
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R&s'2+/*s 9+*r+5&s &0 & #[ /& *s 1+s*s. E *56&2-* /& s2+ &s (r*(*r1-*0+r -09*r)+1-K0 4 '0 1*02&0-/* &s(&1<9-1* + 1+rg* * (r*)*&r + -)-2+1-K0 /& )*/&*s E +'2*r 1*0s-/&r+ 3'& *s (r*gr+)+s 9*r)+&s /& &02r&0+)-&02* 1'5r&0 (*1* +s 0&1&s-/+/&s r&+&s /& ('&s2*, +s 3'&6+s s& /+0 (*r3'& 9*r)+)&02& 1+s- 2*/* & )'0/* &0 + *rg+0-?+1-K0 s-&02& 3'& & 9+2+ 1+(+1-2+1-K0 4 /&s1*0*1& *s (r*1&/-)-&02*s (+r+ 1*0s&g'-r*s. S- 5's1* 1*02r* /&5* +12-+r & s-s2&)+ 4 '2--?+r +s 7&rr+)-&02+s /& C*02r* I02&r0* &4&s, 0*r)+s, /-r&12-+s, r&g+)&02*s, (*<2-1+s /& 2r+5+6* &21F (+r+ + *(2-)-?+1-K0 /& *s RR.HH 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s &0 &0 + MPT. C*)* 1+(+1-2+1-K0, r&'0-*0&s /& 2r+5+6*, +*r&s -0s2-2'1-*0+&sF
1.22 CONTROL DE RECURSOS HUMANOS 1.21.01 CONTROL E 1*02r* s& 1*0s-/&r+ + 2-)+ &2+(+ /& (r*1&s* +/)-0-s2r+2-*, +'03'& 0*r)+)&02& + (+0&+1-K0 4 & 1*02r* &s2@0 r&+1-*0+/*s -01's*, +g'0*s +'2*r&s 1*0s-/&r+0 3'& & 1*02r* &s (+r2& /& + (+0&+1-K0. E-s2& 1-&r2+ 1*02r*&rs-+ &0 1'+02* + 1*02r* K s'(&r-s-K0, (&r* 7+4 3'& 2*)+r &0 1*0s-/&r+1-K0 3'& + s'(&r-s-K0 &s s-)'2@0&+ + + &6&1'1-K0 4 & 1*02r* &s (*s2&r-*r)&02& + s2+. E 1*02r* -)(-1+ + 1*)(+r+1-K0 /& * *52&0-/* 1*0 * &s(&r+/*, * +02&r-*r, 0*r)+)&02& s& r&+-?+ + 9-0+ /& '0 (&r-*/* (r&-+)&02& &s2+5&1-/*, &s2* s& 7+1& (+r+ /&2&r)-0+r s- s& +1+0?+r*0, s& -g'++r*0 K 9'&r*0 s'(&r+/*s /& +1'&r/* + * &s(&r+/*. A0+-?+r&)*s +g'0+s /&9-0-1-*0&s /& 1*02r*: BURT \. SCANLAN.! $> F E 1*02r* 2-&0& 1*)* *56&2* 1&r1-*r+rs& /& 3'& *s 7&17*s +4+0 /& +1'&r/* 1*0 *s (+0&s &s2+5&1-/*s. GEORGE R. TERR.! $,>= F E (r*1&s* (+r+ /&2&r)-0+r * 3'& s& &s2@ &+0/* + 1+5*, +*r-?@0/** 4, s- &0 0&1&s+r-*, +(-1+0/* )&/-/+s "#
1*rr&12-+s, /& )+0&r+ 3'& + &6&1'1-K0 s& /&s+rr*& /& +1'&r/* 1*0 * (+0&+/*. HENR AOL.! $,>"F C*0s-s2& &0 &r-9-1+r s- 2*/* *1'rr& /& 1*09*r)-/+/ 1*0 & (+0 +/*(2+/*, 1*0 +s -0s2r'11-*0&s &)-2-/+s 4 1*0 *s (r-01-(-*s &s2+5&1-/*s. MADDOC\.! $,>"$ F Es + )&/-1-K0 /& *s r&s'2+/*s +12'+&s 4 (+s+/*s &0 r&+1-K0 1*0 *s &s(&r+/*s, 4+ s&+ 2*2+ * (+r1-+)&02&, 1*0 & 9-0 /& 1*rr&g-r, )&6*r+r 4 9*r)'+r 0'&*s (+0&s. UAD
\HOUR ZARZAR ",#$ FS& 5's1+ &9-1+1-+ &0 + +5*r
g'5&r0+)&02+ /&s/& + Es1'&+ N+1-*0+ /& C*02r* 3'& (&r-K/-1+)&02& )*0-2*r&* )& 1*)(r*)&2* /& 1')(-r *s *56&2-*s /& 1*0s*-/+r +12'+-?+r 4 &s(&1-+-?+r + 9*r)+1-K0 210-1+ 4 (r*9&s-*0+ 4 2-1+ 0* s** /& *s +'/-2*r&s g'5&r0+)&02+&s s- 0* /& *s s&r-/*r&s 4 9'01-*0+r-*s (5-1*s .
1.23 IMPORTANCIA S' -)(*r2+01-+ r+/-1+ &0 + -06&r&01-+ 3'& 2-&0& &0 2*/+s +s +12--/+/&s /& + &)(r&s+, 1*0 & 9-0 /& -g-+r & &s2r-12* 1')(-)-&02* + *s (+0&s 9*r)'+/*s, 4 +s< 1*02r-5'-r + + 1*0s&1'1-K0 /& *s *56&2-*s /& + *rg+0-?+1-K0. P*r )&/-* /& 1*02r*:
S& &s2+5&1&0 )&/-/+s 1*rr&12-+s &01+)-0+/+s + *gr* /& *s *56&2-*s.
S& /+ &0 2*/+s +s /&)@s 9'01-*0&s +/)-0-s2r+2-+s.
D&2&r)-0+)*s 4 +0+-?+)*s +s 1+'s+s 3'& &0 '0 9'2'r* ('&/&0 *r-g-0+r /&s-+1-*0&s.
O52&0&)*s -09*r)+1-K0 r&s(&12* /& + s-2'+1-K0 /& *s (+0&s, s-r-&0/* 1*)* 5+s& + r&-0-1-+rs& & 1-1* +/)-0-s2r+2-*.
R&/'1-)*s 1*s2*s 4 2-&)(*s + 1*02r+rr&s2+r *s &rr*r&s (r&s&02+/*s.
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A +(-1+r* s& 7+1& 1*01-&01-+ s*5r& & (r*1&s* +/)-0-s2r+2-* &0 + &)(r&s &)(r&s+, +, 4 1*0s& 1*0s&1'& 1'&02& 02&)&0 )&02& 2& &0 +1+0? +1+0?+r +r *s 0-&& 0-&&ss )@-)* )@-)*ss /& (r*/'12--/+/ /& *s r&1'rs*s /& + &)(r&s+ &0 g&0&r+.
CAPITULO II MARCO METODOLOGICO METODOLOGICO
2.1 HIPOTESIS. L+ &+'+1-K0 /& s-s2&)+ /& 1*02r* 1*02r* -02&r0* /& *s r&1'rs*s r&1'rs*s 7')+0*s 7')+0*s *(2-)-?+ + g&s2-K0 /& /&s&)(&8* /& *s 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s !"#$
2.1.1 UNIDADES DE OBSERVACION
VARIABLES INDEPE INDEPENDI NDIENT ENTE E :
E+'+ E+'+1-K 1-K0 0 /& S-s2&) S-s2&)+ + /& C*02r* C*02r* I02&r0* /& *s r&1'rs*s 7')+0*s
DEPENDIENTE
*(2-)-?+1-K0 /& + g&s2-K0 /& /&s&)(&8* /& *s 2r+5+6 2r+5+6+/* +/*r&s r&s +/)-0+/)-0-s2r s2r+2+2-*s *s 0*)5r+ 0*)5r+/*s /*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s !"#$
2.1.2 DEINICIÓN CONCEPTUAL E 0*)5r& /& + V+r-+5& I0/&(&0/-&02& &s &+'+1-K0 /& s-s2&)+ /& C*02r* -02&r0* /& *s r&1'rs*s 7')+0*s, + +r-+5& D&(&0/-&02& D&(&0/-&02& &s *(2-)+-?+1-K0 *(2-)+-?+1-K0 /& + g&s2-K0 /& /&s&)(&8* /& *s 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s. 1*)* *1'rr&01-+ )&0s'r+5& 5@s-1+)&02& & /+ & s-g0-9-1+/* /& 1*01&(2* &s2* &s &s(&1<9-1+)&02& -)(*r2+02& + 1*0/'1-r '0 +0@-s-s /& 1*02&0-/*. L*s &6&)(*s /& +s -/&+s 3'& + )&0'/* s& /&9-0&0 1*01&(2'+&s -01'4&0, -02&-g&01-+, 1*0*1-)-&02*, 2*&r+01-+, 4 (r&9&r&01-+.
""
2.1.3 DEINICIÓN OPERACIONAL E -0& -0&s2 s2-g -g+/ +/*r *r /&5& /&5& '2- '2--? -?+r +r /&9-0 /&9-0-1 -1-K -K0 0 *(&r *(&r+1 +1-*0 -*0+ + (+r+ (+r+ -0/-0/-1+ 1+rr 1*)* 1*)* & 1*01& 1*01&(2* (2* +5s2r+1 +5s2r+12* 2*
+5s* +5s*'2 '2* * Y -0/&9-0/&9-0-/ 0-/*F *F s&r@ )&/-/*. )&/-/*. P*r &6&)( &6&)(* * +
/&9-0-1-K0 *(&r+1-*0+ /& + +r-+5& 2&)(&r+2'r+ s&r-+ & 2&r)K)&2r* (+r+ & 2-&)(* s&r-+ & r&*6 &21. E0 &s2& 1+s* +s &01'&s2+s )&/-+02& 1'&s2-*0+r-*s /& (r&g'02+s /& +1'&r/* + +s 0&1&s-/+/&s 4 +12--/+/&s r&+-?+/+s..
2.1.$ VARIABLE DEPENDIENTE OPTIMATIZACION DE LA GESTION DEL DESEMPEÑO DIMENSION EVALUACION DE LA GESTION
OPTIMATIZACION DESEMPEÑO LABORAL
INDICADORES E9-1-&01-+ I0s2-2'1-*0+ RR HH E1*0*)<+ I0s2-2'1-*0+ RR HH Tr+s(+r&01-+ Tr+s(+r&01-+ I0s2-2'1-*0+ O(2-)-?+r + G&s2-K0 G&s2-K0 /& RR.HH C+(+1-2+1-K0 /& *s RR.HH B-&0&s2+r, B-&0&s2+r, S'&/* /& *s RR.HH S&g'r*s, CTS /& *s RR.HH E02r&0+)-&02* 4 A02&1&/&02&s RR.HH '01-*0+r-*s 4 S&r-/*r&s )'0-1-(+&s D-s&8+/* + &09r&02+r *s r-&sg*s P+r+ /+r s&g'r-/+/ r+?*0+5& C*0s&1'1-K0 /& + )-s-K0 )'0-1-(+ .Pr*)*&r 4 *(2-)-?+r &9-1-&01-+ E9-1+1-+, 2r+0s(+r&01-+ 4 &1*0*)<+ s&r-1-*s (5-1*s /& 1+-/+/ 3'& (r&s2+ r&1'rs*s 4 5-&0&s /& /& &s2+/* 1'-/+r 4 r&sg'+r/+r 0* + 's* -0/&5-/* 1')(-r 0*r)+s /& + + )'0-1-(+-/+/ G+r+02-?+r + 1*09-+5--/+/ 4 *(*r2'0-/+/
ITEMS
2.1. 2.1.%% VARIA ARIABL BLE E INDE INDEPE PEND NDIE IENT NTE E EVAL EVALUA UACI CION ON DEL DEL SIST SISTEM EMA A DE CONTROL INTERNO DE LOS RR.HH. "
DIMENSIONES SISTEMA DE CONTROL INTERNO
OPTIMATIZACION RECURSOS HUMANOS
2.2
INDICADORES S-s2&)+ /& P&rs*0+ 1*06'02* /& 0*r)+s, Pr*1&/-)-&02*s 4 210-1+s 3'& r&g'+0 *s (r*1&s*s /& s&&11-K0, &+'+1-K0 S'&/*s, r&)'0&r+1-*0&s, 5&0&9-1-*s C*)(&0s+1-*0&s, (+s+6&s, -@2-1*s (&0s-*0&s &+'+1-K0 /& *s (r*1&s*s , 210-1*s /& + 1+rr&r+ +/)-0-s2r+2-+ &0 2*/+s +s &02-/+/&s (5-1+s. A+r+/* $>>F $ *)&02+r & -)('s+r + (r@12-1+ /& V+*r&s -0s2-2'1-*0+&s " Pr*)*&r & 9-& 1')(-)-&02* /& *s '01-*0+r-*s K s&r-/*r&s (5-1*s R&0/-r C'&02+s (*r *s 9*0/*s 4 5-&0&s! (5-1*s + s' 1+rg* 1*0 r&s(*0s+5--/+/ % M-s-K0 ' *56&2-* L&4 /& 1*02r* I02&r0* D& +s &02-/+/&s /& &s2+/* &4 "$=
METODOLOGIA
2.2.1 T/ E4/ P*r + 0+2'r+&?+, & &s2'/-* 1*rr&s(*0/& + 2-(* &(-1+2-*, &0 2+02* B's1+ &(-1+r + -09'&01-+ /& r&0/-)-&02* &0 & 2r+5+6* +5*r+ & D&s&)(&8* /& *s &)(&+/*s &)(&+/*s 0*)5r+/*s &0 &0 + MPT 2+r&+s 5+s+/* &0 D-0@)-1+s /& /& gr'(* 4 r&s(*0s+5--/+/ r&s(*0s+5--/+/..
2.2.2 D5/ Es 0* &(&r-)&02+ & /-s&8* (*r 1'+02* 0* 7+4 -09*r)+1-K0 2&Kr-1+ P+r+ P+r+ H&r0 H&r0@0 @0/& /&?? S+)( S+)(-& -&rr-
&2. &2. +. +.
"## "## P.
$%F $%F &
2&r) 2&r)-0 -0* * /-s /-s&8 &8* *
s& r&9-&r& + (+0 * &s2r+2&g-+s 1*01&5-/ + (+r+ *52&0&r + -09*r)+1-K0 3'& 3'& s& /&s& /&s&+. +. C*06 C*06'0 '02+ 2+)& )&02 02& & D& L&K0 L&K0 L+ P+- P+- "## "##=F =F +9-r +9-r)+ )+ 3'& 3'& + 9'01 9'01-K -K0 0 /& /& /-s& /-s&8* 8* &sF &sF (r*( (r*(*r *r11-*0 *0+r +r + &s2r &s2r+2 +2&g &g-+ -+ + s&g' s&g'-r -r (+r+ (+r+ *(&r+1-K0 +-?+r + 7-(K2&s-s /& -0&s2-g+1-K0 s< + 7+4F 4 + +r-+5& * +r+r-+5 +5& &ss 1*02 1*02&0 &0-/ -/+s +s &0 &+ &+.. T+)5+)5-0 0 *r-& *r-&02 02+, +, )&/)&/-+0 +02& 2& 1r-2 1r-2&r &r-* -*ss (r&&s2+5&1-/*s, + s&&11-K0 /& *s s'6&2*s 3'& (r*(*r1-*0+0 *s /+2*s + r&1+5+r. "%
2.$ P/6789:; < M4=8 AREAS DE GESTIÓN TESORER>A RENTAS ORGANO DEL CONTROL INTERNO GERENCIA DE PERSONAL CONTRATACIONES DEMUNA BIBLIOTECA ADMINISTRACIÓN TRIBUTARIA MESA DE PARTES ABASTECIMIENTO CONTABILIDAD ISCALIZACIÓN
SECRETARIAS PRESUPUESTO REGISTRO CIVIL TRANSPORTES POLICIA MUNICIPAL COBRANZA COATIVA BIENESTAR SOCIAL GERENCIA AA.HH SEGURIDAD CIUDADANA EDUCACION CULTURA , DEPORTES DESARROLLO SOCIAL ESTUDIO TECNICO ASISTENCIA SOCIAL COOPERACION TECNICA GERENECIA COMEDORES DEENSA CIVIL MEDICO VETERINARIO CAMAL MUNICIPAL TOTAL DE TRABAJADORES NOMBRADOS
PERSONAL NOMBRADO " % " $ % " " = "
"$ " " " " $ " $ $ $ $##
4;? O@9;8 G;=87 P=/;87 78 M4;9878 P=/;987 T46. O946= 2013 .
"
C8=89=89:; S4/ Es + +9-r)+1-K0 (*s-2-+ /& + -)(*r2+01-+ /& + (r&s&02& -0&s2-g+1-K0 (*r s&r '0 2r+5+6* g&0'-0* *r-g-0+ 4 0*&/*s* 3'& 0* &-s2& 1*02r* s*5r& *s 2r+5+6+/*r&s 0*)5r+/*s /& + MPT, 2&)+ 3'& /&5& s&r s's1&(2-5& 4 r&s'&2*, -02&r&s+02& (+r+ 3'-&0 * -0&s2-g+, /&5-&0/* s&r /&9-0-/* /& + )+0&r+ (r&1-s+ 3'& g&0&r& 0'&+s -/&+s (+r+ )&6*r+r & 1*02r*
2.%
P=/9;/ M//7:9/ I;89:;. Es2+ (r*('&s2+ s& 5+s+ &0 /&s1r-5-r *s +02&1&/&02&s /& (r*5&)+, s' 9*r)'+1-K0, +0@-s-s * 1*06&2'r+s /& )-s)*, 7-(K2&s-s, +rg')&02+1-K0 /& + 7-(K2&s-s, /&)*s2r+1-K0 4 1*)(r*5+1-K0 /& s2+, 4 1*01's-K0, 3'& s& &s(&1-9-1+0 +s +11-*0&s 3'& /&5&0 &6&1'2+r *s 2r+5+/*r&s /& + MPT. (+r+ s*'1-*0+r +s s-2'+1-*0&s (r*5&)+s, 0- & (r*1&s* Kg-1* /& (&0s+)-&02* /& (r*9&s*r &0 + &+5*r+1-K0 /& /-17+s s-2'+1-*0&s (r*5&)@2-1+s /& + MPT. Br-2* $>>%F (+02&+ + &s2r'12'r+ Kg-1* Y (s-1*Kg-1+ (+r+ + /-r&11-K0 /& + +12--/+/ 1*g0*s1-2-+ /& *s 2r+5+6+/*r&s 0*)5r+/*s /& + MPT. $.!Cr&+1-K0 /& '0+ s-2'+1-K0 (r*5&)@2-1+ 4 (+02&+)-&02* /& (r*5&)+. ".!Pr&s&02+1-K0 /& (r*('&s2+s 4 +rg')&02+1-K0 /& + 7-(K2&s-s. .!D&)*s2r+1-K0 /& + 7-(K2&s-s. %.!C*)(r*5+1-K0 /& (r*5&)+.
2.&
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"=
2.&.1 TF9;98. P+r+ & /&s+rr** /& (r&s&02& 2r+5+6* '2--?+)*s +s s-g'-&02&s 210-1+s:
2.&.1.1 O6=89:;: T10-1+ 3'& 0*s (&r)-2-K *5s&r+r + *s 2r+5+6+r&s E 1*)(*r2+)-&02* /& 1+/+ '0*
2.&.1.2 T: T10-1+ 3'& 0*s (&r)-2-K r&1*g&r -09*r)+1-K0 @-/+ s*5r& + +r-+5& /& &s2'/-*, 2+02* + -0-1-* 1*)* + 9-0+ /& (r*gr+)+.
2.&.1.$ I;=4;/. P+r+ + +(-1+1-K0 /& +s 210-1+s s&8++/+s, 9'& 0&1&s+r-* '2--?+r *s -0s2r')&02*s /& r&1*6* /& -09*r)+1-K0 s-g'-&02& :
2.&.1.% C4/;8=/? E 1'+ &s2'* /-s&8+/* 1*0 $ <2&)s r&+1-*0+/* 1*0 + +r-+5& /& &s2'/-*, /&0*)-0+/* Pr& T&s2, -0s2r')&02* 3'& 9'& +-/+/*.
2.&.1.& A;7 D8/: P+r+ +0+-?+r + -09*r)+1-K0 r&1'rr-)*s + + &s2+/
2.&.1.' P/6789:; < M4=8. L+ (*5+1-K0 &s2@ 1*0s2-2'-/+ (*r $## 2r+5+6+/*r&s 0*)5r+/*s s&g0 D&1r&2* L&g-s+2-* N] "= 1*0s2-2'4& 2*/* & gr'(* &/-, &0 1*0s&1'&01-+ + )'&s2r+ &s /& "> 2r+5+6+/*r&s 3'&, )'&s2r+ 3'& 9'& s&&11-*0+/+ + 1r-2&r-* /& 1*0&0-&01-+ (*r3'& s& 1*02K 1*0 )+4*r +11&s-5--/+/ (+r+ & &s2'/-*.
2.'
M88;/ S-0 )+(+s 0* 7+4 (+r+
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CAPITULO III RESULTADOS 3.1 L8 :;
7 5/ 7/ =8688/= 8;=8/
;/6=8/ ; 78 M4;9878 P=/;987 T46 -201$
3.1.1 OPTIMIZACIN DE LA GESTION TABLA Nº 01 EICIENCIA , TRANSPARENCIA EN LA OPTIMIZACIN DE RECURSOS HUMANOS N/
INDICADOR
SIEMPRE
A
NUNCA TOTAL
VECES 1
E-s2& &9-1-&01-+ &0 + I0s2-2'1-*0+, &0 1'+02* +
2
+s
7')+0+s C*0s-/&r+
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UENTE? ENCUESTA APLICADA A LOS TRABAJADORES DE LA MUNICIPALIDAD PROVINCIAL DE TUMBES. EBRERO DE 201$.
I;==89:;: E0 1'+02* + + &9-1-&01-+ 4 2r+0s(+r&01-+ /& +s r&+1-*0&s 7')+0+s 4 &0 + g&s2-K0 /& *s r&1'rs*s + 0-& -0s2-2'1-*0+, *s 2r+5+6+/*r&s /& + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s, )+0-9-&s2+0 &0 '0 %,[, 3'& &-s2& &9-1-&01-+ 4 2r+0s(+r&01-+ 0* +s< '0 >,, + &1&s 4 '0 $[, 0'01+.
TABLA NO 02 RELACIONES HUMANAS EN LA INSTITUCIN N INDICADORES SIEMPRE [ A / 1
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[
NUNCA [
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#
TABLA NO 03 PROGRAMA DE CAPACITACIN DE LAS CAPACIDADES PROESIONALES , TCNICAS N/
INDICADORES
SIEMPRE
A
NUNCA TOTAL
VECES
$
1
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UENTE? ENCUESTA APLICADA A LOS TRABAJADORES DE LA MUNICIPALIDAD PROVINCIAL DE TUMBES. EBRERO DE 201$.
I02&r(r&2+1-K0: E0 1'+02*, + Pr*gr+)+ /& 1+(+1-2+1-K0 s&g'-/+ &0 *s 2-)*s 1-01* +8*s, 9'0/+)&02+)&02& &0 & )+0&6* /& +s r&+1-*0&s 7')+0+s, &s 7+0 s&r-/* (+r+ &s1++r &0 *s /-9&r&02&s (&/+8*s /& + +/)-0-s2r+1-K0 (5-1+ )+0-9-&s2+0 3'&, & %$,[, s-&)(r&, ,[, + &1&s 4 & "[, 0'01+ (*r * 3'& s& 1*-g& 3'& + 1+(+1-2+1-K0 &0 &+1-*0&s 7')+0+s &s 7+0 s&r-/* (+r+ -r &s1++0/* &0 *s /-9&r&02&s 0-&&s /& 6&r+r3'<+ 4 r&s(*0s+5--/+/ /& 1+rg*s 3'& &-s2&0 &0 + +/)-0-s2r+1-K0 /& + )'0-1-(+-/+/.
"
TABLA NO 0$ BIENESTAR EMOCIONAL , SOCIAL DE LOS TRABAJADORES DE LA MUNICIPALIDAD N/
INDICADORES
SIEMPRE
A
NUNCA TOTAL
VECES 1
E-s2&
'0
&)*1-*0+
5-&0&s2+r 4
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UENTE? ENCUESTA APLICADA A LOS TRABAJADORES DE LA MUNICIPALIDAD PROVINCIAL DE TUMBES. EBRERO DE 201$.
I02&r(r&2+1-K0: R&9&r&02& + s- *s 2r+5+6+/*r&s /& + )'0-1-(+-/+/ 2-&0&0 '0 5-&0&s2+r &)*1-*0+ 1*)* 1*0s&1'&01-+ /& *s s'&/*s (&r1-5-/*s, +s< 1*)* /& *s 5&0&9-1-*s s*1-+&s 3'& &s 1*rr&s(*0/& 1*)* 2r+5+6+/*r&s )+0-9-&s2+ & ",[, s-&)(r&, & ,^, + &1&s, #[, 0'01+. P*r * 3'& s& /&s(r&0/& /& +s r&s('&s2+s 3'& &-s2& '0+ 5+6+ (&r1&(1-K0 /& + s&g'r-/+/ &1*0K)-1+ (&r1-5-/+ &0 *s 2r+5+6+/*r&s /& + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s.
%
$.1.2 DESEMPEÑO LABORAL TABLA NO 0% AMBIENTE LABORAL N/
INDICADOR
SIEMPRE
A
NUNCA
T/87
VECES
1
L*s +)5-&02&s /*0/& s& g'+r/+ & +1&r* +r17-
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UENTE? ENCUESTA APLICADA A LOS TRABAJADORES DE LA MUNICIPALIDAD PROVINCIAL DE TUMBES. EBRERO DE 201$.
I;==89:;: E0 & +)5-&02& +5*r+ 3'& 1*)(r&0/& s&g'r-/+/ /& *s +)5-&02&s 4 1'-/+/* /& *s )-s)*s, s& ('&/& 1*&g-r, 3'& *s 2r+5+6+/*r&s (&r1-5&0 &0 '0 "%[, s-&)(r& %[, + &1&s %"[, 0'01+. D& +s r&s('&s2+s s& -09-&r& 3'& s& 1*0s-/&r+ 3'& *s +)5-&02&s 4 & 1'-/+/* /& +1&r* /*1')&02+r-*, &s /&9-1-&02&.
4;? T8678 N/ 0%
TABLA NO 0& NORMATIVIA INSTITUCIONAL =
N/
INDICADOR
1
L*s 2r+5+6+/*r&s 4 9'01-*0+r-*s 1*0*1&0 4 2r+5+6+0 (+r+ & *gr* /& )-s-K0 )'0-1-(+ S& 2-&0& '0+ (*<2-1+ -0s2-2'1-*0+ (+r+ (r*)*&r 4 *(2-)-?+r &9-1-&01-+ /& *s 2r+5+6+/*r&s. L*s 2r+5+6+/*r&s 4 9'01-*0+r-*s )'0-1-(+&s 1')(&0 +s 0*r)+s &/-&s.
2
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SIEMPRE
A NUNCA VECES
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UENTE? ENCUESTA APLICADA A LOS TRABAJADORES DE LA MUNICIPALIDAD PROVINCIAL DE TUMBES. EBRERO DE 201$.
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TABLA NO 0' DESEMPEÑO LABORAL
N/ 1
2
3
INDICADOR E0 + +5*r 3'& /&s&)(&8+ 1+/+ '0* /& *s 2r+5+6+/*r&s 4 9'01-*0+r-*s )'0-1-(+&s s& (*0& &0 &-/&01-+ + &9-1+1-+, 2r+0s(+r&01-+. L*s s&r-1-*s (5-1*s 3'& (r&s2+ + M'0-1-(+-/+/ s*0 /& 1+-/+/ S& g+r+02-?+ + 1*09-+5--/+/ 4 *(*r2'0-/+/ /& *s s&r-1-*s 3'& (r&s2+0 *s 9'01-*0+r-*s 4 s&r-/*r&s /& + )'0-1-(+-/+/. T/87 A94478/
SIEMPRE
A NUNCA T/87 VECES
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I;==89:;: E0 & /&s&)(&8* +5*r+, 3'& 1*)(r&0/& + &9-1-&01-+, &9-1+1-+, 1*09-+5--/+/ 4 1+-/+/ &0 + +5*r /&s&)(&8+/+, s& (*0& &0 &-/&01-+ (*r +s r&s('&s2+s, 3'& & "[, s-&)(r& %%[, + &1&s 4 "[, 0'01+. S& -09-&r& 3'& + 1+-/+/ /& /&s&)(&8* +5*r +0 &s /&9-1-&02&, ('&s &-s2& '0 0)&r* 5+s2+02& 5+6* "[, 3'& 1*0s-/&r+ 3'& s& r&0& +s 1+r+12&r
T8678 N/ 0( Promedios de la gest! del desem"e#o de los $ra%a&adores admi!is$rat'os !om%rados e! la M(!i)i"alidad Pro'i!)ial de T(m%es *+,-
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$.2 EVALUCION DEL SISTEMA DE CONTROL INTERNO DE LOS RR.HH. T8678 N/ 0) A;=89:; 7/ R94=/ H48;/ A;=89:; 7/ R94=/ SIEMPRE H48;/ 1 L+ &02-/+/ 1'&02+ 1*0 )&1+0-s)*s, (*<2-1+s 4 (r*1&/-)-&02*s +/&1'+/*s (+r+ + s&&11-K0 -0/'11-K0, 9*r)+1-K0, 1+(+1-2+1-K0, 1*)(&0s+1-K0, 5-&0&s2+r s*1-+, 4 &+'+1-K0 /& (&rs*0+ 0*)5r+/* 4 (&rs*0+ CASF 2 S& 1'&02+ 1*0 '0 (r*gr+)+ /& -0/'11-K0 + (&rs*0+ 3'& -0gr&s+ r&+1-*0+/*s 1*0 & ('&s2* + 3'& -0gr&s+ 4 *s (r-01-(-*s 2-1*s 3 L+s U0-/+/&s *rg@0-1+s 1'&02+ 1*0 + 1+02-/+/ /& (&rs*0+ 0&1&s+r-* (+r+ & +/&1'+/* /&s+rr** /& s's +12--/+/&s $ L+ &02-/+/ &+5*r+ +0'+)&02& '0 (+0 /& 9*r)+1-K0 4 1+(+1-2+1-K0 /& (&rs*0+ 1*0 + (+r2-1-(+1-K0 /& 2*/+s +s @r&+s 4 s& /+ 1')(-)-&02* % L+ &s1++ r&)'0&r+2-+ &s2@ &0 r&+1-K0 1*0 & 1+rg*, 9'01-*0&s 4 r&s(*0s+5--/+/&s +s-g0+/+s T/87 A94478/
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RESULTADOS T8678 N/ 13
Promedios de la E'al(a)i! del sis$ema de )o!$rol i!$er!o de los re)(rsos /(ma!os
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CORRELACIÓN DE PEARSON A. C/==789:; P8=/; 78 8=867 E'al(a)i! del sis$ema de )o!$rol i!$er!o de los re)(rsos /(ma!os
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B. P=// 78 :;
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C. Correla)i! de las 'aria%les C/==789/; V$ C*rr&+1-K0 /& P&+rs*0 V-
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$.3 A;7 =478/ H+s2+ & s-g* I, & &s2'/-* /& 1+(-2+ 7')+0* 0* 2&0<+ -2+ -)(*r2+01-+ &0 & /&s+rr** &1*0K)-1* /& '0 (+=G 3'-&0 (*r )'17* 2-&)(* 9'& -g0*r+/* 4 1r-2-1+/* (*r *s (r-01-(+&s &1*0*)-s2+s /& )'0/*, + /&/-1+r s' &s2'/-* + /-17* 1*01&(2*. B&1&r 1*)&0?K + &s2'/-+r +s s*1-&/+/&s /& 1*0*1-)-&02* 4 1*01'4K &0 s' &s2'/-*, 3'& & )+4*r +*r &r+ & 1+(-2+ 7')+0* 3'& &s2+s (*s&<+0, &s2* &s, & 1*0*1-)-&02* 4 +s 7+5--/+/&s 3'& 9*r)+0 (+r2& /& +s (&rs*0+s, s' s+'/ 4 + 1+-/+/ /& s's 7@5-2*s /& 2r+5+6*, +/&)@s *gr+ /&2&r)-0+r + -)(*r2+01-+ /& 1+(-2+ 7')+0* (+r+ + (r*/'12--/+/ &0 +s &1*0*)<+s )*/&r0+s 4+ 3'& &s2+ (r*/'12--/+/ s& 5+s+ &0 + 1r&+1-K0, /-9's-K0 4 '2--?+1-K0 /& s+5&r. E0 &s& s&02-/*, & Pr*gr+)+ /& 1+(+1-2+1-K0 s&g'-/+ &0 *s 2-)*s 1-01* +8*s, 9'0/+)&02+)&02& &0 & )+0&6* /& +s r&+1-*0&s 7')+0+s, &s 7+0 s&r-/* (+r+ &s1++r &0 *s /-9&r&02&s (&/+8*s /& + +/)-0-s2r+1-K0 (5-1+ )+0-9-&s2+0 3'&, & %$,[, s-&)(r&, ,[, + &1&s 4 & "[, 0'01+ (*r * 3'& s& 1*-g& 3'& + 1+(+1-2+1-K0 &0 r&+1-*0&s 7')+0+s &s 7+0 s&r-/* (+r+ %>
-r &s1++0/* &0 *s /-9&r&02&s 0-&&s /& 6&r+r3'<+ 4 r&s(*0s+5--/+/ /& 1+rg*s 3'& &-s2&0 &0 + +/)-0-s2r+1-K0 /& + )'0-1-(+-/+/. E0 & 1*0s*-/+/* /& +s r&s('&s2+s /& + +r-+5& g&s2-K0 /& /&s&)(&8* /& *s 2r+5+6+/*r&s +/)-0-s2r+2-*s 0*)5r+/*s &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s, 1*0 s's /-)&0s-*0&s *(2-)-?+1-K0 /& + 1+-/+/ 4 /&s&)(&8* +5*r+, + &+'+1-K0 &s r&g'+r, 1*0 '0 (r*)&/-* &0 + &s1++ -g&s-)+ /& $,. S-&0/* + *(2-)-?+1-K0 /& + g&s2-K0 1*)* r&g'+r, 1*0 '0 (r*)&/-* /& $% ('02*s 4 $ (+r+ & /&s&)(&8* +5*r+. S& +s')& 3'& & /&s&)(&8* 0&1&s-2+ /& '0+ r&-0g&0-&r<+ 3'& (&r)-2+ *(2-)-?+r +s 9'01-*0&s 4 s&r-1-*s 3'& s& 5r-0/+ &0 +s /-9&r&02&s @r&+s /& +2&01-K0 3'& 2-&0& + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s.
IV. DISCUCION H+1&0 (+r2& /& &s2& (r*1&s* /& *56&2-*s &s2r+2g-1*s, + /&9-0-1-K0 /& 9'01-*0&s, & &s2+5&1-)-&02* /& )&2+s -0/--/'+&s, & +(*4* + +s (&rs*0+s 4 s' s&g'-)-&02*, +0@-s-s /& r&0/-)-&02*, + 9*r)+1-K0 /& /-&rs+s 1+(+1-/+/&s, + r&)'0&r+1-K0 s&g0 & /&s&)(&8*, + 9*r)+1-K0 4 & /&s+rr** /& (&rs*0+s. E0 & (r*1&s* /& g&s2-K0 /& /&s&)(&8* &s )@s (r*5+5& 2&0&r -2* s- s& 1*0s-/&r+ 1*)* '0 1-1* -02&gr+/* 3'& g+r+02-?+ 3'& & &)(&+/*: *gr& * 3'& + &)(r&s+ &s(&r+ /& , 3'& )'&s2r& s' 1*02r-5'1-K0 &0 g&0&r+, *s s2+&7*/&rs * -0&rs-*0-s2+s /&5&0 &02&0/&r 1K)* s&r@ &+'+/* & /&s&)(&8*, 3'& s&+ 1+(+? /& +1&(2+r 4 +9r*02+r *s r&2*s 3'& s& (r*(*0&0 4 3'& + &)(r&s+ r&1*0*?1+ s' -)(*r2+01-+. P*r * 2+02*, s& &s2+5&1& '0+ 1*)(&0s+1-K0 +/&1'+/+ + /&s&)(&8*. L+s 7&rr+)-&02+s '2--?+/+s (+r+ + g&s2-K0 /& /&s&)(&8* s& +(-1+0 + 2r+s /& + (+0-9-1+1-K0 &s2r+2g-1+, & &s2+5&1-)-&02* /& )&2+s, -0/-1+/*r&s, +s (r-*r-/+/&s 4 *s +*r&s /& + &02-/+/, + 2r+s /& *s (r*1&s*s 4 +s (&rs*0+s &+'+1-*0&s, (+0 /& /&s+rr** (&rs*0+ 4 +12--/+/&s /& +(r&0/-?+6& 4 /&s+rr**. #
Es 0&1&s+r-* 3'& & &+'+/*r s&+ 1*0s1-&02& /& + 0+2'r+&?+ 7')+0+ &0 & )'0/* +5*r+, s& /&5&0 &g-2-)-/+/ +s &s2r+2&g-+s 3'& s& -/&02-9-3'&0 1*)* 2-&s 4 /&5&0 s&r (r&s&r+/+s 4 +/*(2+/+s 4 )-0-)-?+r +s )&/-/+s 3'& 9'&r*0 1*0s2r'-/+s &0 5+s& + '0+ &(&r-&01-+ &3'-*1+/+. L*s s-s2&)+s /& g&s2-K0 /& /&s&)(&8* 1*0 )@s -2* 0* &s2@0 /&s2-0+/*s + /&2&12+r 4 1+s2-g+r & 9r+1+s*. S*0 (+r+ & +(r&0/-?+6&, (+r+ +4'/+r + + &02-/+/ + -/&02-9-1+r 3' 9'01-*0+ 4 3' /&5& )&6*r+rs& )&/-+02& + s's2-2'1-K0 4 r&(+r+1-K0 /& * 3'& 0* 9'01-*0+5+. P*r * 2+02*, + g&s2-K0 /& /&s&)(&8* &s (+r2& /& '0 (r*1&s* )@s +)(-* /& + g&s2-K0 &)(r&s+r-+, 4+ 3'& (&r)-2& r&-s+r +s &s2r+2&g-+s, *56&2-*s, (r*1&s*s /& 2r+5+6* 4 (*<2-1+s /& r&1'rs*s 7')+0*s, &02r& *2r+s, &01+)-0+/+s + 1*rr&g-r +s /&s-+1-*0&s /& 1+)-0* /& + &)(r&s+. E 9r+1+s* * & -2* /& 1'+3'-&r +12--/+/ A/)-0-s2r+2-+ /&(&0/& /& + (+r2-1-(+1-K0 4 + )*2-+1-K0 /& s's &)(&+/*s, (*r * 3'& &s 0&1&s+r-* 3'& *s /-r&12-*s g+r+02-1&0 s's 0&1&s-/+/&s 4 &(&12+2-+s. A'03'& /&s/& 3'& '0 7*)5r& 2r+5+6+ (+r+ *2r* s' +5*r s-&)(r& 7+ s-/* &+'+/+. N* *5s2+02&, &0 + 2-)+ /1+/+ &s+ +*r+1-K0 &s -0s'9-1-&02& 4 s'&&0 '2--?+r '0 s-s2&)+ 9*r)+ /& &+'+1-K0 /& /&s&)(&8* (+r+ +*r+r & r&0/-)-&02* /& *s 2r+5+6+/*r&s. D&5-/* + 3'& + &+'+1-K0 /& /&s&)(&8* 0* &s '0 9-0 &0 s< )-s)+ s-0* '0 -0s2r')&02* (+r+ )&6*r+r *s r&1'rs*s 7')+0*s, ('&s )&/-+02& &s2& s-s2&)+ s& ('&/&0 /&2&12+r (r*5&)+s /& s'(&r-s-K0, /& -02&gr+1-K0 /& 2r+5+6+/*r &0 + &)(r&s+ * &0 & 1+rg* 3'& *1'(+, /& 9+2+ /& +(r*&17+)-&02* /& s' (*2&01-+ * /& &s1+s+ )*2-+1-K0. L+ &)(r&s+ '2--?+ *s r&s'2+/*s + + 7*r+ /& /&1-/-r 1+)5-*s /& ('&s2*s, +s-g0+1-K0 /& -01&02-*s &1*0K)-1*s * 0&1&s-/+/ /& 9*r)+1-K0 * )*2-+1-K0 /& s's &)(&+/*s. L*s 2r+5+6+/*r&s 2+)5-0 *52-&0&0 5&0&9-1-*s 1*)* 1*0*1&r +s &(&12+2-+s 3'& 2-&0&0 /& &*s s's 6&9&s 4 &r 1+0+-?+/*s s's (r*5&)+s.
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P*r &* & *56&2-* /& &s2+ &+'+1-K0 &s 7+1&r '0+ &s2-)+1-K0 1'+02-2+2-+ 4 1'+-2+2-+ /& gr+/* /& &9-1+1-+ 1*0 3'& +s (&rs*0+s &+0 + 1+5* +s +12--/+/&s, *s *56&2-*s 4 +s r&s(*0s+5--/+/&s &0 s's ('&s2*s /& 2r+5+6*. A r&+-?+r + &+'+1-K0, + -0s2-2'1-K0 *52-&0& '0+ -09*r)+1-K0 (+r+ 2*)+r /&1-s-*0&s s*5r& & 9'01-*0+)-&02* /& + *rg+0-?+1-K0. E0 &s& s&02-/*, & 1*0s*-/+/* /& *s (r*)&/-*s /& +s /-)&0s-*0&s /& + +r-+5& &+'+1-K0 /& s-s2&)+ /& 1*02r* -02&r0* /& *s r&1'rs*s 7')+0*s, &0 +s /-)&0s-*0&s s-s2&)+ /& 1*02r* -02&r0* 4 r&1'rs*s 7')+0*s, s& *52'* 3'& &s r&g'+r, 1*0 $,>, (+r+ s-s2&)+ /& 1*02r* -02&r0* 4 $,=, (+r+ r&1'rs*s 7')+0*s.. Es2* s-g0-9-1+ 3'& *s 2r+5+6+/*r&s (&r1-5&0 & 1*02r* -02&r0* 1*)* r&g'+r, (&r*, s-&02&0 3'& &-s2&0 1+(+1-/+/&s 4 1*)(&2&01-+s (r*9&s-*0+&s 4 210-1+s 0* 's+/+s +/&1'+/+)&02& &0 & ('&s2* +5*r+ 3'& /&5&r<+ /&s&)(&8+rs&
(+r+
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s'
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4
210-1+.
V. CONCLUSIONES $. E /&s&)(&8* +5*r+, &02&0/-/* 1*)* +s +12--/+/&s r&+-?+/+s &0 & 1*2-/-+0* /& *s 2r+5+6+/*r&s )'0-1-(+&s + *s 's'+r-*s, &s (&r1-5-/* 1*)*
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r&g'+r 2*/+ &? 3'&
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9'01-K0 1*0 1+-/+/. ". L+ g&s2-K0 &0 + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s -s2+ /&s/& + (&rs(&12-+ /& *s 2r+5+6+/*r&s
&s r&g'+r, &02&0/-0/*s& 3'& &s +
(+0-9-1+1-K0, &6&1'1-K0 4 &+'+1-K0 /& * (r&-s2* &0 '0 (+0 &s2r+2g-1* /& 2r+5+6*, 3'& 7+1& 3'& + -0s2-2'1-K0 2&0g+, )&2+s 4 *56&2-*s 3'& s& &r@0 r&9&6+/*s &0 + 1+-/+/ /& *s s&r-1-*s 3'& (r&s2+ + *s 's'+r-*s, &g+0/* + + 1+-/+/. Es2+ &s (&r1-5-/+ 1*)* r&g'+r. . E s-s2&)+ /& 1*02r* -02&r0* /& + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s (&r1-5-/* /&s/& + (&rs(&12-+ /& *s 2r+5+6+/*r&s 4 9'01-*0&s &s r&g'+r. Es /&1-r, 1*0s-/&r+0 3'& 0* 1'&02+ 1*0 *s &&)&02*s 210-1*s, (r&s'('&s2+&s 4 0*r)+2-*s 3'& (&r)-2+0 2&0&r '0 s-s2&)+ -/K0&+ (+r+ + )&6*r+ /& + g&s2-K0 /& 7&17* (5-1*. %. L*s r&1'rs*s 7')+0*s /& + M'0-1-(+-/+/ Pr*-01-+ /& T')5&s s*0 1*0s-/&r+/*s 5'&0*s, &s /&1-r, s& 2-&0& + (&rs*0+ *s &&)&02*s (r*9&s-*0+&s (+r+ -)('s+r '0+ g&s2-K0 /& -2*. S** 3'& /& (r*02* &-s2&0 5+rr&r+s /& 1+r@12&r (*<2-1* (+r2-/+r-* 3'& 7+1&0 3'& +s (&rs*0+s )@s 1+(+1-2+/+s (+r+ *1'(+r & 1+rg* 0* s&+0 +s /&s-g0+/+s (+r+ & /&s&)(&8* /& + 9'01-K0. . L+ 1+r&01-+ /& '0 /-s&8* 210-1* /& &s2r'12'r+ *rg@0-1+ /& + )'0-1-(+-/+/ g&0&r+ /&9-1-&01-+s &0 & 9'01-*0+)-&02* 4 /&s+rr** +/)-0-s2r+2-*, 3'& s& s& 1&02r+-?+ &0 +12--/+/&s /& ('&s2* /& 2r+5+6*, /&s1*0*1-)-&02* /& +2r-5'1-*0&s +5*r+&s +s-g0+/*s + 0-&&s &2@rg-1*s, 4 <0&+s /& 1*)'0-1+1-K0.
VI. RECOMENDACIONES VII REERENCIAS BIBLIOGRICAS $. A+r+/* M+-r&0+, J*s $>>F,
A/)-0-s2r+1-K0 G'5&r0+)&02+ Y C&02r* I02&r+)&r-1+0* /& As&s*r<+ T10-1+. ". B&0/&? H. "##F L+ +'/-2*r<+ /& g&s2-K0 &0 + &)(r&s+ )*/&r0+, T&s-s /& )+&s2r<+. U0-&rs-/+/ A+s P&r'+0+s. . C7+&0+2*, I. "###F A/)-0-s2r+1-K0 /& R&1'rs*s H')+0*s. E/-2*r-+ M+1 Gr+ H-.
M-1*.
%. '0-5&r, "#$$. Gestión del desempeño &0 blogs.funiber.org/direcciónempresarial/2011/.../gestión-del-desempeño
. GALECIO SOSA, N-1*+4 A $>>F. N'&* E09*3'& /& C*02r* Y A2&r0+2-+ /& S*'1-K0 (+r+ +s M'0-1-(+-/+/&s /& P&r. P-'r+ Y P&r: U0-&rs-/+/ N+1-*0+ /& P-'r+ $>>. %. H&r0@0/&? D. "##"F. C*02r* &9-1+? /& + g&s2-K0 /& '0+ &)(r&s+ 1**(&r+2-+ /& s&r-1-*s )2-(&s, T&s-s /& )+&s2r<+. U0-&rs-/+/ /& S+0 M+r2<0 /& P*rr&s. . H&r0@0/&? D. "##F. C*02r* /& +s Org+0-?+1-*0&s N* G'5&r0+)&02+&s /& D&s+rr** (+r+ + &9-1+1-+ /& + C**(&r+1-K0 T10-1+ I02&r0+1-*0+, T&s-s /& )+&s2r<+. U0-&rs-/+/ /& S+0 M+r2<0 /&
P*rr&s.
=. L&4 N "$= L&4 /& C*02r* I02&r0* /& +s E02-/+/&s /& Es2+/*. . L&K0 J. 4 Z&+*s M. "##%F E Pr*1&s* +/)-0-s2r+2-* /& 1*02r* -02&r0* &0 + g&s2-K0 )'0-1-(+. T&s-s /& M+&s2r<+. U0-&rs-/+/ /& S&-+. .
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