Syllabus for English for Tourism I. GENERAL COURSE INFORMATION. 1. Course rationale
This course has been designed for second - year students of non-English majors majors of Admini Administr strati ation on Tourism ourism depart departmen mentt at Hai Phong Phong Commun Community ity College who are going to work in the tourism and hotel service industries. It teaches the basic communication skills needed to communicate in a variety of different work situations in tourism industries. Whether the participant is a travel agent, a tour guide, a courier or a hotel manager, this course will allow him or her to function effectively in English. Specia Speciall emphas emphasis is is placed placed on the relevan relevantt vocabu vocabular lary y, regist register er and grammatical structures that are used in the field of tourism, and the learner is given the opportunity to practice using the language that he or she has acquired by means of seminars, group sessions and communicative practice activi activitie ties. s. The partic participa ipant nt will will also also receiv receivee supple supplemen mentar tary y tuitio tuition n in the essential English language skills of reading, writing, listening and speaking. Course books will be supplemented with material from other sources, including newspaper articles and video materials.
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The English for Tourism course increases confidence in using English in all aspects of communication in tourism, including: * Conversational fluency in interacting with customers * Telephone interaction and enquiries * Workplace correspondence * Dealing with complaints, taking orders, reception duties * Describing, comparing and promoting facilities, attractions and events 2. Course aims
- To improve learners’ English so that they can use English effectively and confidently in their future work, especially in the field of tourism - To provide students with key vocabulary in tourism in order to help students develop the skills of reading and writing. - To develop the communication skills needed to answer the telephone call in a hotel, to deal with guest inquiries and complaints… 3. Course objectives
- Students will get theoretical background about tourism and hotel service industries. - Students will learn how to have effective communication with the tourists such as giving advice, taking booking and dealing with complaints.
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- Students also explore some of the world’s top tourist destinations and can compare with their countries. 4. Entry Requirements
- Students are required to take part in a course of General English, preintermediate level before beginning the course of English for tourism. 5. Course duration
45 class hours in five weeks 6. The learning and teaching situation
- There is maximum class size of 30, in order to allow optimum interaction between group members and the teacher. - The classroom are required a computer with a projector, in order to show some video clips in hotel and tourism. 7. Evaluation
Attendance
10%
Mid-term examination
20%
Class Participation
10%
Final Examination
60%
--------------------------------------Total
100%
8. Textbook: - First Class – English for Tourism, by Trish Stott & Roger Holt
- Oxford University Press 3
9. References
- English for International Tourism, by Iwonna Dubicka & Margaret O’Keeffe – Longman Pearson Press - High Season - English For The Hotel And Tourist Industry, by Keith Harding & Paul Henderson - Oxford University Press - English for tourism – Can Tho University II. SYLLABUS CONTENT
t k i e n e U W
1
s r u o h r u o H r u o H s r u o H s s a l C
4
Topic
People in Tourism
Function
Structure
Task/Activities
- Working in
Present
- Talk about people in
Tourism
simple
tourism
- Daily duties
- Talk about habit - Talk about temporary states and activities
4
2
5
Changes and cancellations
- Take a booking
- Wh –
- Deal with changes
- Asking for
questions
and cancellations
giving factual
- Write a letters about
information
changes and cancellations
I
3
II
4
4
5
Rail enquiries
Travel requirement
- Dealing with
- would like +
- Role play
enquiries about
to verb/nouns
- Writing replies to
rail travel
- countable
requests for
and
information about rail
uncountable
travel.
Informing
nouns Degrees of
- Role play, make a
customers about
obligation:
conversation.
travel
must / have
- Explain about travel
requirements.
to, needn’t,
arrangements and
5
mustn’t
conditions - Talk and ask about obligation - Midterm Test.
III
5
4
Giving directions
-Understanding
Imperatives in
Work in pair, direct
and giving
instructions
people around the
directions on a
Prepositions
street and building.
map and on a
of place and
building.
movement
- Talking about service and
III
6
5
Tourist information
facilities - Offering advice
- Giving
- Works in pairs,
to tourists.
advice and
make a dialogue
6
making
between a tourist
suggestion:
information officer
should, ought
and a visitor to the
to.
city. - Write a bout attractions of resorts
7
4
Hotel facilities
Comparing hotel
Comparatives
and cities - Writing brochure
facilities.
and
descriptions of hotel
superlatives:
services.
-er, –est, more ….than,
IV
8
5
Telephone enquiries
- Talking
the most… - Telephone
- Play role, make a
reservations over
language.
telephone call
the telephone
- Will
between a
- A guide to
receptionist and a
telephone
guest
language and behavior
7
9
1 V
4
4
Checking - in
Complaints
0
- Receiving guests
Degrees of
- Works in pair, take
- Reading and
probability:
turns to be a hotel
talking about
sentences
receptionist and a
features of the
with if and
business traveler.
hotel industries. - Dealing with
when. Expressions
- Midterm test - Write a letter of
complaints.
used when
complaints
- Guidance on
complaining
replying to letters
or
of complaint.
apologizing: + I’m so sorry + I do apology + I’m terrible sorry…
V
Review 1
Revision
all the lessons. Total
4 5
8
III. SAMPLE LESSON
UNIT 4
RAIL ENQUIRIES
9
2. leave this morning/ this afternoon 3. pay by cheque / credit card PRACTICE B
Now do the same using these suggestions Example: A: Would you like a return? B: No, I’d like a single, please 1. an aisle seat / a window seat 2. smoking / non- smoking 3. first class / standard class LISTENING
An Australia tourist is asking a Spanish travel agent about rail travel in Britain. Read the questions below.
ld
1. What is the tourist planning to do with his wife and son?
e
2. How does the Brit Rail Pass work?
N q
40 Walton
L
Oxford
I’
e
is d
French Railways ltd, 179 Piccadilly
I’ P
s
London WIV OBA 12, April 1991
A Dear sir B
e
.
I would like some information L
on rail travel in France. I am (e in Is
planning to spend some time
g
there in August with my wife
P
Fi We would really like to travel all s
over France.
HERE’S WHAT YOU GET
r
or
A “FRANCE Vacances Pass” railrover to valid 15 days and offering you unlimited 2nd class rail travel on any 4 days during ils that period. Remember, France has the largest rail net work in Western Europe with fast comfortable trains which will to take you to virtual every part of the country. TGVs, of course, are the fastest trains in the world running at up to 300km/h. Your “France Vacances Pass” also entitles you to many bonuses and discounts, including reduced rate car hire in around 200 stations.
s
I’ and son (aged 10)
1.
el
CK2
6DP
o
il,
Vouchers for 7 nights’ accommodation with breakfast and dinner in a country side network of over 140 selected family hotels. All guarantee a high standard of comfort and service and since each one is individually owned and run, you get personal attention and authentic regional cuisine – the true flavour of traditional French hospitality. 10 The price of your holiday includes accommodation based on shared occupancy of a double/twin room
UNIT 5
TRAVEL REQUIREMENTS
LISTENING
First fill the gaps in this dialogue with the words below. Use each word or expression once.
Customer: Do….pay extra for a single room?
Cost / price / needn’t / I have to / interested / Travel agent: Yes, sir. There’s single-room includes / You have to / accommodation / supplement of £ 20 a night. provisional Customer: What about visas? Travel agent: …..have a visa for India and Customer: Good morning. I’m …..in the 16 Nepal. I suggest you apply as soon as you – night Classical Tour of India. How much book the holiday. does it………? Customer: When do I have to confirm? Travel agent : When would you like to go? Can I make a ….booking? Customer: February Travel agent: You….. confirm straight Travel agent: February. Let me see – the …. is… £1573 for 16 nights Customer: Are internal flights included? Travel agent : Yes. The price …… the return
away. I can keep an option open on the holiday for seven days. But after that you must confirm and pay a deposit. The balance is due eight weeks before departure.
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flight, internal flights in India, all airport taxes, transfers to and from the hotel, and the Now listen to the conversation and check hotel ….. itself. your answer . PRACTICE C LANGUAGE STUDY
Obligation
We use must and have to to indicate obligation.
Work with a partner. How many similar facts about your company can you think of? Now compare your sentences with the rest of the class. PRACTICE D
After that you must confirm and pay a deposit What do these symbols tells you must not do? You have to have a visa for India No Obligation
We use don’t have to, don’t need to, and needn’t to show lack of obligation. You needn’t confirm straight away. (it is not necessary) Prohibition
We use must not to indicate that something is not allowed. You must not smoke during take0off PRACTICE A
Complete these sentences using must, have to, needn’t or don’t have to. 1. You ….confirm today. I can keep the option open for seven days. 2. You…pay the balance eight weeks before departure. 3. You ….pay the whole amount now, just a deposit. 4. When you receive your final invoice you ….pay immediately. 5. You…check in a hour before departure. 6. You…buy a seat reservation for trains in. 7. You carry a passport for internal travel. 8. You…..inform us about cancellations in writing. PRACTICE B
Here are some facts about Britain in note form. Write sentences like this: Example: be 18 to vote / to get married You must be 18 to vote, but you needn’t be 18 to get married.
PRACTICE E
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1. have a license to drive a car / to ride a bike. 2. be over 16 to buy a cigarettes / to smoke.
What rules does your institution have? Make a list using must and must not.
3. make flight reservation/ train reservation. WRITING
READING
Read Mrs Jacson’s letter and transfer the Mrs Jackson receives a telephone call from Sunhols saying that the holiday is available information to the holiday option form. and asking for a deposit to secure the option. Hen Sunhols receive the deposit, 3 Carlton Avenue they write a latter of confirmation to Mrs London NWS 1RD 071 699 3321 Jackson. Sunholds 26 Queen street London W2P 5AG 3 march 1991 Dear sir, I wish to book holiday number TL 159 from the Sunhols brochure. There are four of us traveling: My husband and I, and our two children aged 14 and 17. We would like to leave from Gatwick Airport on Saturday ,19 July and return from Dalaman on Saturday, 2 August. The resort we have chosen is Kalkan. We would like two twin-bedded rooms with bathroom in the Marmaris hotel. Please telephone if you require and future information. You faithfully
Finish the letter from Sunhols. 1. Confirm the details of the holiday 2. Ask for payment of the balance eight weeks before departure.
Sunholds
26 Queen street London W2P 5AG Mrs Jacson 3 Carlton Avenue London NWS 1RD 15 March 1991 Dear Mrs Jacson Thank you for your letter of 3 March We would like to confirm the booking of your holiday….
Rita Jackson
HOLIDAY OPTION FORM Client’s Name:……………………….
DETAILS
Address ………………………………
Tour Operator:
………………………………………..
Destination:
………………………………………..
Hotel:
……………………………………….
Accommodation:
Phone: ………………………………
Date: Duration: Holiday No:
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ACTIVITY
Look at the information on the holiday in Japan.
Tariff: £740 Single supplement: £150 Departure Schedule:
Daily from Hong Kong, except New Year – 28 December to 03 January. Important Notes:
1. Hotel: The news Miyako or similar in Kyoto, the Grand Palace in Tokyo. 2. US passport holders will require visas for Japan. 3. One excursion each in Kyoto and Tokyo is included in the tour cost. For all arrangements the inclusions are as follows:
- Twin sharing accommodation at hotels indicated in each programme (or hotels of similar standard) - flights from Hong Kong and to Europe SUMMARY
- Transfer - services of local English –speaking agents.
Now you can
Not included
- explain about travel arrangements and
Meals, excursions, gratuities, visas, airport taxes, insurance, incidental expenditure.
conditions - Talk and ask about obligation
Now look again at the dialogue on page 28. Make a similar dialogue between a travel agent and a customer.
- Write a letter of confirmation
Useful expression:
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I’m interested in… The price includes…. There’s a single room supplement / deposit of…
15
16
17
18
