Report Industry Training

FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN. SESSION A152 (2016) PRACTICUM REPORT REPORT (GFPX 490)

Chapter One 1.0 Introduction 1.1 Student Industrial Industrial Training Training Program Program

The main objective of the Student Industrial Training Program is to experience and unders understand tand real life life situati situations ons in indust industrial rial organi organizati zations ons and their their related related environment and accelerating the learning process of how student’s knowledge could be used in a realistic way In addition to that! the Student Industrial Training Program also makes one understand the formal and informal relationships in an industrial organization so as to promote favourable human relationship "esides that! it provides the exposure to practice and apply the ac#uired knowledge $hands%on& in the working environment The Student Industrial Training Program also provides a systematic introduction to the ways of industry and developing talent and attitudes! so that one can understand how 'uman (esource )evelopment works *oreover! students can gain hands%on experience that is related to the students majoring so that the students can relate to and widen the skills that have been learnt while being in university +n the other hand! the Student Industrial Training Program also also expo exposes ses the the stud studen ents ts to the the real real care career er worl world d and and accu accusto stoms ms them them to an organizational structure! business operation and administrative functions ,urthe ,urthermo rmore! re! student studentss impleme implement nt what what they have learned learned and learn learn more more throughout this training "esides! students can also gain experience to select the optimal solution in handling a situation )uring industrial training students can learn the acceptance safety practices in the industry Students can also develop a sense of responsibility towards society 1.2 Background Background of the Organisation Organisation 1.2. .2.1

Brie rief His Histo torr

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Social Security +rganisatio +rganisation n -S+.S+/ -S+.S+/ or Pertubuhan Pertubuhan 0eselamatan Sosial -P1(01S+/ was established in 2342 Social Security +rganisation -S+.S+/ was formed under the 1mployees5 Social Security 6ct 2373 as a governm government ent departm department ent of the *inistr *inistry y of 8abour 8abour and *anpower *anpower on 2 st 9anuary 2342 It is entrusted with the administration of two social security schemes! namely the 1mployment Injury Scheme and the Invalidity Schemes The main functions to administer! execute and enforce the 1mployees’ Social Secu Securit rity y 6ct 2373 2373 and and the the 1mpl 1mploy oyee ees’ s’ Socia Sociall Secu Securi rity ty -:en -:enera eral/ l/ 2342 2342 especi especial ally ly into into impl impleme ement nt Soci Social al Secu Securi rity ty Prot Protect ectio ion n Sche Scheme mess such such as 1mployment Injury Scheme and Invalidity Scheme The 1mployment Injury Scheme provides protection for employees against contingencies! including occupational disease and accidents that occur while travelling in the course of employment The Invalidity Scheme! on the other hand! provides ;< hours coverage against invalidity or death due to any cause cause The objecti objective ve of both both scheme schemess is to guaran guarantee tee cash payment payment and benefits in kinds to employees and their dependants in the event of a contingency The Social Security Scheme was first introduced in the country in 23=>! soon after *alaysia gained its independence 6t the same time! the International 8abour +rganisation -I8+/ was conducting a study on social security In 237;! a high%level committee was formed to review the study results The study by 6? 6mbo through the I8+ provided the basis for the draftin drafting g of the 1mploy 1mployees ees55 Social Social Securi Security ty "ill! "ill! which which was subse# subse#uen uently tly passed by the Parliament of *alaysia in 6pril 2373 and named the 1mployees5 1mployees5 Social Security 6ct 2373 2


The study by 6? 6mbo 6mbo contributed significantly to the social security protection of employees who have contributed much to the growth of national economy 6n expert on social science from India! 6* 6mbo conducted the study under the International 8abour +rganisation -I8+/*eanwhile! on 2 st 9anuary 23>=! S+.S+ have changed into Statutory "ody and on 2 st 9anuary 233;! S+.S+ have implement by was removed from the ?ew :overnment (emu (emuner nerati ation on Syste System m and and a new new S+.S S+.S+ + (emu (emune nerat ratio ion n Syste System m was was introduced ,or today! @" )ato’ Sri (ichard (iot 6nak 9aem! *inister of 'uman (esources as the leader that have given mandate to leads the *inistry of 'uman (esources and organisation under this ministry include S+.S+

1.2.2 1.2.2

O!"ect O!" ecti#e i#ess of Social Social Secur Securit it Orga Organis nisati ation on

To prov provid idee socia sociall secur security ity prot protect ectio ion n to all empl employ oyees ees and and their their dependants through social security schemes base on the concept of caring society in line with the ?ational )evelopment Policy and Aision ;B;B 1.2.$ 1.2.$

%isio %ision n of Soc Social ial Sec Securi urit t Orga Organis nisati ation on To provid providee the premier premier and outstan outstandin ding g leader leader in social social security security

towards ;B;B 1.2.& 1.2.&

'issi 'ission on of of Socia Sociall Securi Securit t Organ Organisa isatio tion n

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To prov provid idee a socia sociall secur security ity prot protect ectio ion n to empl employ oyees ees and and their their dependants through social security schemes and to increase awareness on occupational safety and health that will ultimately improve the 1mployees’ social wellbeing

1.2. 1.2.( (

Orga Or gani nisa sati tion on Stru Struct ctur uree of 'ala 'alas sia ia Soci Social al Secu Securi rit t Or Orga gani nisa sati tion on )SOCSO*

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FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN. SESSION A152 (2016) PRACTICUM REPORT (GFPX 490)

+igure 1.1 Organisation Structure of 'alasia SOCSO

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+igure 1.2 Organisation Structure of Socso Office in ,ota Bharu- ,elantan )201*

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+igure 1.$ Organisation Chart of SOCSO Office in ,ota Bharu- ,elantan

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1.$

Scope of /ork

'uman (esources )epartment it is chief clerk has assigned me to the .ustomer Services )epartment as my background study more into on the international relations The .ustomer Services )epartment has a crucial task in ensuring the :overnment’s commitment in connections level This department also becomes the main bridge for the S+.S+ to strengthen the relation from all level! international! multilateral and bilateral relations The .ustomer Services )epartment is head by the 1xecutive +fficer! *r Can *ohamad 9usoh and *r *ohd 'afizuddin 'asrul 'isyam! the clerk officer of S+.S+ from .ustomers Services Dnit was appointed as my supervisor over a period of my internship 6t the .ustomer Services )epartment! there are various types of work undertaken by staff here ,or me! as practical student! my supervisor *r Can *ohamad 9usoh! does not give a work beyond my ability *ost of work involved by record the data on the computer system 9ust like for my first task! I have to make a book of that contains of records of document that receives at customer services counter "efore that! I have to make a study on S+.S+ in the books given by *r Can *ohamad 9usoh *r Can *ohamad 9usoh provided a set of S+.S+ Types of ,orm! directory and work%plan books as references during my internship period The S+.S+ and mini directory is all about the person that we have to protect such as employees that workers persons who make the contributions with S+.S+ it is to secure the welfare of those employees by their employers through S+.S+ +rganisation

1.$.1

ail uties

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+ther than that! my daily duties as a practical student were to help the 6dministrative 6ssistant in recorded the letter! document or email received on the personal computer or as a manual -handwriting/ 6ttending a meeting! event and helping in assist the high level officer during courtesy call from the representative of any countries is also one of my tasks to do here These entire task has been afford by all of the staff include me as a practical student I would also do an ancillary task for other staff when I have got nothing to do after that

1.& Social Securit Organisations Polic 1.&.1 OCCPTIO34 S+5T6 3 H54TH PO4IC6 9


S+.S+ has always emphasised occupational safety and health by seeking to integrate its activities as part of daily work management Implementation of a comprehensive +ccupational Safety and 'ealth *anagement System would ensure that a culture of occupational safety and health for all its employees! customers and general public who deal with S+.S+ is observed and adhered to

1.&.2 ICT S5C7IT6 PO4IC6 The S+.S+ I.T Security Policy consist all the guidelines and conditions for

use of S+.S+ I.T assets It is understood that visitors and third party usage of the I.T assets signifies that the users have read! understood and agree to the guidelines and conditions set by S+.S+ The policy explains that all users have responsibilities and roles in the protection and proper usage of the S+.S+ I.T assets

1.&.$ SOCSO8S 94IT6 PO4IC6 S+.S+ is committed to fulfilling customers5 satisfaction through continuous

improvement efforts

1.( Client Charter  To pay out Temporary )isablement "enefit to eligible employees within =



days of complete documentation and information submissionE To pay out Permanent )isablement "enefit to eligible employees within 4



days of complete documentation and information submissionE To pay out )ependants5 "enefit to eligible employees within 4 days of



complete documentation and information submissionE To pay out Invalidity Pension to eligible employees within 4 days of complete documentation and information submissionE 10

FINAL REPORT UNIVERSITY FOR INDUSTRTY TRAINING AT PERKESO OFFICE IN KELANTAN. SESSION A152 (2016) PRACTICUM REPORT (GFPX 490) 

To pay out Survivors5 Pension to eligible dependants within 4 days of



complete documentation and information submissionE To pay out ,uneral "enefit to eligible dependants within F days of



complete documentation and information submissionE To complete registration of new employers and employees! inclusive of issuance of S+.S+ employer code number within 2 day of complete



documentation and information submissionE and To produce a 8etter of 6cknowledgement of complaint to complainant within F days of the date of complaint lodged

1. Social Securit Protection Scheme

S+.S+ have provide two types of schemes protection under social security which are 1mployment Injury Scheme and Invalidity scheme

1..1

5mploment In"ur Scheme This scheme provides coverage and protection for employees who suffers from employment injury $1mployment Injury& means a personal injury to an employee caused by accident or an occupational disease arising out of an in the course of his employment in an industry to which this 6ct applies .overage of the protection under this scheme covers the following accidents such as Industrial accidents while carrying out their duties ?ext! accidents while travelling likes on a route between his place of residence or stay and his place of work! on a journey made for any reason which is directly connected to his employment! and on a journey between his place of work and the place where he takes his meal during any authorized recess but an accident that occurs during

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any interruption or deviation shall not be deemed to arise out of and in the course of his employment "esides that! accident during emergency for example an accident happening to an employee while he is in or near any premises at which he is being employed and it occurs while assisting! rescuing or protecting other people from disaster or danger during an emergency 1xample! fire disaster at employer5s premise ,or occupational disease! is about )iseases resulted from his occupation as described in the ,ifth Schedule of 1mployees’ Social Security 6ct 2373 1xample the loss of hearing due to continuous excessive noise exposure or asthma due to work involving constant exposure to the inhalation of dust or harmful chemical and etcetera +n the other hand! reporting of accident the accident or +ccupational )isease (eports should be lodged with the following documents such as ,orm F< -notice form/ or ,orm ;2! photocopy of identification card! photocopy of attendance record or punch card for the month of accident that is verified by the employer or a confirmation letter by the employer in the absence of attendance record or punch card and for commuting accidents or outside of the employer5s premises! includes also original police report and together with sketch of map that shows starting point! travel route! place of accident and destination Ghen to report the accident that should be the employers shall submit the claim form and other relevant documents to S+.S+ within <> hours upon notification of the accident that have occurred to an employee In addition! this scheme also has the benefits under it which are medical benefit! temporary disablement benefit! permanent disablement benefit! and constant%attendance allowance! facilities for physical and vocational rehabilitation! (eturn to Gork Programme -(TG/! dependants5 benefit! funeral benefit and education benefit

1..2

In#alidit Scheme 12


6n insured person shall be considered as suffering from invalidity by reason of specific morbid condition of permanent nature either incurable or is not likely to be cured and no longer capable of earning! by work corresponding to his strength and physical ability! at least oneHthird -2F/ of the customary earnings of a sound insured person The scheme provides ;<%hour coverage to employee who suffers from invalidity or death due to any cause and not related to his employment "enefits under the scheme invalidity pension! invalidity grant! and constant%attendance allowance! survivor’s pension! funeral benefit! facilities for physical and vocational rehabilitation and dialysis! (eturn to Gork Programme -(TG/! education benefit Jualifying condition are includes in this scheme to be eligible! insured person or dependants must fulfil the following conditions! first the #ualifying age conditions "efore 2 st 9anuary ;B2F the maximum age limit to start contributing for the Invalidity Scheme is before the age of =B years and maximum age limit for entitlement in order to receive the invalidity or survivors’ pension is before attaining the age of == 6fter 2 st 9anuary ;B2F! the maximum age limit to start contributing for the Invalidity Scheme is before the age of == years and the maximum age limit for entitlement in order to receive the invalidity or survivors’ pension is before attaining the age of 7B Second of the #ualifying for contributions conditions for the first conditions is full #ualifying contribution condition insured persons are deemed to have fulfilled the #ualifying period for full contribution if their

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monthly contribution has been paid for at least ;< months within a period of
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1.: 7eturn To /ork Programme

S+.S+’s (1TD(? T+ G+(0 -(TG/ program was introduced on the 2=th of 9anuary ;BB4 for insured person suffering from employment injury or claiming to be invalid The return to work program involves a proactive approach taken in helping insured person with injuries or diseases! opportunities to safe and productive work activities as soon as it is medically possible or when maximum medical improvement is achieved with a primary focus of minimizing the impact of injuries or disabilities (eturn to Gork Program is a collaborative process that facilitates recommended efficient treatment plans to assure that appropriate medical care is provided to insured person with injuries or diseases to ensure an early and safe return to work The program re#uires careful planning and coordination with appropriate health care service providers to achieve the rehabilitation goal where the processes involved are facilitated by a case manager who manages the implementation and coordination of the rehabilitation plan with healthcare providers! as well as the clients while promoting cost%effective care The implementation of an effective disability management system relies on the partnership involving various stakeholders such as the employers! employees! 15


health care providers! rehabilitation service providers! government agencies! non% government organizations! and various bodies to achieve an effective

"esides that! (eturn to Gork objective are to assist insured person with injuries or disease to return to work in a safe and fast manner! to carry out S+.S+’s social responsibility towards employers and employees! to create a positive working environment through communication and support for employees with disabilities! to reduce and minimize the potential of repetitive accidents at the workplace! to reduce disability duration and to increase the productivity of employees with disabilities through total replacement of income

"enefits to employer are to reduce the disability duration of insured person with injuries or diseases and enable a safe and fast return to work and increasing productivity thereafter! to be able to retain experienced and highly skilled workers at the work place and also to reduce training and hiring costs of temporary workers! to optimize the employees’ rehabilitation period so they can return to work faster and increase their productivity and to provide work modification recommendations to accommodate employees with injuries or diseases *oreover! benefits to employees to provide psychological support through counselling and consultationL to restore employee’s self%confidence by enhancing their physical and mental ability and to prevent low self%esteem caused by the illness or disability to provide appropriate rehabilitative e#uipment’s including orthotic! prosthetic! implants and so forth! based on the prescription given by the treating doctors or specialists and promotes speedy recovery and reduces the impact on the #uality of life due to the disability or illness

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,or the referral process! the first step of the disability management process starts with the referral processes whereby cases will be referred from various sources including S+.S+’s medical board  appellate board and the special appellate medical board! doctors and employers following which these cases will be screened by the case managers if the following criteria are met that insured person with employment injury and is receiving temporary disablement benefits! insured person who has applied for permanent disablement benefits and has been referred for the return to work program by the medical board Insured person aged below =B and has been certified not invalid and has been referred for the return to work program by the medical board insured person aged below
1.; Health Screening Programme 17


The 'ealth Screening Programme is a free health screening offered to all Insured Persons who are
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+igure 1.&< iagram a!out the Social Securit Protection Scheme in SOCSO

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Chapter T=o

2.0 Case Stud< Identification of SOCSO Sstem- Pro!lem- and Suggestions of then The Solution.

2.1 Introduction

"eginning at 2st September ;B27 until F2 th )ecember ;B27! practical student have go through Industry Training at Social Security +rganisation -S+.S+/ in 0ota "haru and have been part in < department in that organisation which are 1nforcement )epartment! 6dministration )epartment! 1mployer 1nforcement )epartment! Interest )epartment! and also customer Services .ounter )epartment 6ll those department have their own functions and specific roles to smooth the organisations operations 1very trainer have gave the chance and expose about the duty or work scope also working field for every work that gave to the trainer The exposure of this working scope it is very helps the trainer to gain some useful new knowledge! experience and benefits also to us 6long the industry practical training period around all department in S+.S+! the trainer have gain some new knowledge and also learn about systems that have been use in all department and trainer also already have make some analysis for every systems for improve and make some suggestions to decrease the problem that have faces during using those applications systems The systems that have in S+.S+ are like the followingM 2 PI?T6( System ; 1%Pemulihan System F Punch .ard System 20


2.2 PI3T7 S6ST5'

PI?T6( System it is the one system that have use the internet which is this system functioning to check the contributions! employer lists! contributions payment for employees and to register for new company as well as also to register the employer and the employee To use this PI?T6( system! just only the S+.S+ staffs can excess by log in it and using the password and words name that already state to them

)iagram ;2M ,low .hart before the Improvement

S+.S+ Staffs who have the password and words name can excess the web site or that system ,or log in that system! S+.S+ staffs need to inserts theirs own

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password and words name! for the purposes for easier the organization to excess the system to register employers and employees! for check the contribution for the employees! for make the payment of contributions! and to check the total of employees contributions In addition! for the example if have the employers want to register their company at S+.S+! employers need to fill in the form and put together the needs document in complete ?ext! S+.S+ staffs will receive those form and will register that through the PI?T6( System 6ll the information in the form which are ,orm 2 and ,orm ; will be scan and then upload to the PI?T6( System 6fter all the process key in the information done! then S+.S+ staffs will be excess for log out from the system

2.2.1

Pro!lem

6mong the problem that have been identify in this system which is the employers hard to check the contributions for their new employee So that! if employers need to make the reference which are their employee already make the contributions in S+.S+ or not yet! this will easier for employers in the process of registering of their employees Second problem have been identify! it is employer not afford to check the total of interest on late payments contributions -I8P./ If! the employers have late make the payment of contributions! S+.S+ will charge the fine which is the interest on late payments contributions -I8P./ ?ext! is the problem that employee cannot to check their status especially for the total of monthly in S+.S+ contributions If! the total of contributions in S+.S+ not fulfills the #ualifications level! employees not #ualify to make the any claims 22


,ourth! employers need to register the contributions for every new employees by use manual method that is fill in ,orm ; 2.2.2 Suggestions

'ence that! the existing of those problem the suggestions to improve the system should be implement by S+.S+ to help increase the #uality level of organisation services 6mong the suggestions are by create the system for employers and employees! by serving the registration service for employers and employees through online! serve the contributions payment service through online and also serve to check for the total of contributions through online for the employees

)iagram ;;M ,low .hart after the Improvement

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"ased on diagram ;;! it have explains that about several steps for improvement which is has suggest ,or those process! by having the added some improvement from those consumer aspect in online services which are employers "efore this! users just only limits to S+.S+ staffs The register employer! will be give the password and words name to excess this services ?ext steps! is to excess by log in the system! employer can check the contributions! interest the late payment of contributions! and register employers and employees! and also make a payment through by online ,or example! for employer which needs to fill in all the information about their employees that have need to register in S+.S+ as like as in ,orm ;! which are include the employer code! number of employees identification card! employees name! employees birthdate and type of works that have offer to those employees 'ence that! after all the information already fill in by complete! employer need to check and next approve by confirm those application Ghen all already done sends those application towards S+.S+ by online! that application will need to sends S+.S+ office as the confirmation of registering ?ext steps! is by print the application and then excess to log out from the online services system

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25


2.$ 5>P5'4IH3 S6ST5'

This 1%Pemulihan system is the one of the system that have been use by organisation to simplify for S+.S+ staffs to get the files that have keep in the shelves more easily and fast This system are very important to make it easy for all duty staffs to detect the position of those file whether already long time keep or just use it for urgent "esides that! this system also can help to give good services and fulfil the satisfaction for the customers ,or example! the receiver Invalidity Pensions or Permanent )isablement "enefit or the representative not need to wait for too long to get the e#uipment that’s have provided by S+.S+ "y having this system! the process of findings and getting the files become more neatly arranged and smoothly

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"ased on the above diagram! it is shows that one move system for the process in findings and getting the files that have implement in S+.S+ 0ota "haru The beginning is find the file for current use to get the e#uipment and necessity stuff things for the receiver Invalidity Pensions -I86T/ and Permanent )isablement "enefit -'D0/ at S+.S+ 0ota "haru are the customers 6s usually! customers came to the S+.S+ 0ota "haru for make a claims the apparatus as likes pampers! urine bag! condom! wheelchairs! crutches! hearing aids! spectacles! callipers! special shoes and others .ustomers or other name Insured Persons will attend and will starts get the services Ghen customers already enter the waiting room and press the bell! customers will be serve as soon as possible by the duty staffs by getting the identification card the receiver pension ?ext process which is S+.S+ staffs will get the file as likes as name and identification card 6fter file have been found! those S+.S+ staffs will take the e#uipment or necessity stuff or apparatus based on monthly taken form Those e#uipment will give to the receiver or their representative and then! they go back through main door of S+.S+ 0ota "haru

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2.$.1 Pro!lems

6fter make the analysis and study the system that have implement by S+.S+ 0ota "haru! have founded that are needs to the improvement for prepare good services towards customers 6mong the problems are like the followingM

•

Problem happen when so many customer attend to get their e#uipment and apparatus

•

Dnsmooth in giving the e#uipment and needs stuff towards customers

•

Gill exist unsatisfied among customer to get theirs things

•

.ustomers will scramble or compete to get the services

•

?o have the turn or #ueue connection in waiting to get the services

•

?ot good in customer services from the officer effect of the situation not arrange exist by customer

•

Period of time to get theirs stuff become too long

2.$.2 Suggestions

"ecause of exist that problems and disadvantages in the 1%Pemulihan System! here there are several suggestions to improve the system must be implement 1xample of the suggestion to restore already have is through by 1%Pemulihan System This is because! by having the 1%Pemulihan it will smoothly the customer to waiting to get the services .ustomer Services +fficer also can manage to give the service as good as provided "esides that! it is also afford in help to increase satisfaction level of customers and also can smoothly the process of giving the stuff and e#uipment towards receiver 28


Second suggestion is prepared the .omplain "ox of .ustomer Services in the waiting room! this because customer can easy to make the choice in value the services that provide by the S+.S+ +fficer

"ased on that diagram! it have shown the connection process to get the form and stuff ,irst steps! it is customer or Insured Persons or their representative when come in to the S+.S+ +ffice while waiting! customer needs to press the bell that have provided by waiting the S+.S+ duty staffs coming and serve theirs by taking receiver identification card whether receiver of Invalidity and Permanent )isablement "enefit -'D0/  ?ext! customer are re#uest to wait again in the waiting room

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In the waiting room! on behalf of S+.S+ have provide some reading material for the customer while waiting the process of taken their e#uipment and stuff are smoothly ?ext! that S+.S+ staff will key in the number of identific ation card into 1% Pemulihan System to detect the position of theirs file! when that file already detected staff will take it from the shelf that have disclosure on the computer screen 6fter that! e#uipment and the stuff will be given to the receiver or their representative based on the monthly taken form that have contains in that files )uty staffs will take the e#uipment and the stuffs in the specifically places and then given it to the representatives to receiver

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2.& P3CH C7 O7 TI'5 75CO757 SI3? C7 S6ST5'

6ttendance (ecorded System for the S+.S+ staffs is the one system that have be attention by S+.S+ organization 6ttendance recorder is very important for organization to discipline the staffs "ut! sometimes this system have been misuse by the staffs The rules that should be follows by all the staffs during time recorder card are used by any staffs or anybody which is do not deserve to record the attendance for the others staff "esides that! attendance recorder for today not just during starts and finish the working hour but it also have use to record the time for the outside and inside work during working hour

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6bove diagram have explain about relates to attendance recorder system for SP.S+ organization in 0ota "haru ,or the first steps! staffs will come to the office because the operation hour for this organization from >BB am until <<= pm! from Sunday until Gednesday and from >BB am until <FB pm in Thursday only Staffs will coming and record their attendance as soon as arrive at working place 6fter that all the staffs will starts their works as usual and for the officers which are doing the enforcement and investigation! their work more involve the outside activities which are visits the companies which register with S+.S+ and see the insured persons to solve their investigate about the accident case or others The using of the attendance recorder system are really important for them to record in and out of their working journey as a proving there are attendance for work on that day 6fter working hour at <<= pm! staffs will record again to shows that working already end for that day and return home at <<= pm

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2.&.1

Pro!lems

6fter make the observation! and make some analysis the attendance record hour system in S+.S+! 0ota "haru! trainee have find out that exist some problems as likes asM L

Problem exist when staffs not record if there are going out during working hour and

L

not record if their come in back Staffs not fully use this record system this will difficult to make sure that staffs are

L L

going for outside duty or coming to the office S+.S+ officer cannot be detect if they in their office or going out for enforcement If the attendance recorder are going break down! the attendance will be record by using attendance form that are write in manual method! so this will happen dishonest and not ethics act as likes as by jot down the record hour which not right or false time

2.&.2

Suggestions

6s an improvement towards systems that have use by S+.S+! 0ota "haru! that are several suggestions which have suggests such as to enforce the organisation rules and take an disciplinary action! use extra attendance verifying through Nthumb print’ system to confirm the attendance and verifying by computer system towards S+.S+ officer who want to doing the enforcement outside of the office area 'ence that! suggestions and precautionary measure to improve those system should be implement so that can increase the goodness in using of attendance recorder of punch card system towards S+.S+ officers and staffs in 0ota "haru

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"ased on the diagram above! it is a flow chart for the process to improve the attendance recorder that have renovate ,or the first steps staffs will come to the office and then the will record the attendance by punch their card to the provided machine and next they will use the $thumb print& as a second prove they are already coming to the office at punctual and right time which is not more than >BB am 6fter that! staffs will starts their daily works and any activities that make the operation the S+.S+ organisation as usual ,or the officer who need or must doing a work outside the office! they need to record their time in and out through time recorder machine and must thumb print Thumb print process will involve the computer system! so that those system will record if any officer which are involve the outside work during office hour In addition! this will be easier for the counter officer when make any deal with the customer or any officer want to deal with those involve officer 6fter that! when operation time are end at <<= pm! all staffs will record their time out at recorder machine and thumbs up their finger as sign working hour are over and record for working time are over and then return

34


35


Chapter Three

$.0 Conclusion

6s conclusion! I ?or Shahira "inti *ohd ?asir want to clarify that whole all of the S+.S+ organisation is very disorder! with the daily operation very smoothly and along I doing my industry training here S+.S+! 0ota "haru! I feel that all those staffs and officer are really give good cooperation and this organisation is the pack and interesting framework and also gave me the a chance for career towards general society and also gave me various and valuable experience "y having this various type of benefits that have serve towards all the staffs! it is very important to them understands that the process method in doing any process in application of compensation! pension and others "ased on the three systems that have be make analysis! it is very important for the organisation to improve "ut! it is only just a suggestions to improve the working process for the staffs and will smoothly the daily operation "esides that! for every departments which are administrations! enforcement! interest and customer services! all of those departments are depends on each other in the S+.S+ office management and results of all of departments will together and cooperate to smoothly the operation and in administration management of S+.S+ organisation

36


$.1 Suggestions for Impro#ement in Industr Training

6fter going on the industry training or practical training in the chosen organisation! here have a suggestions to improve this program 6s we know that! industry training which a compulsory program for all students Dniversity Dtara *alaysia as a conditions and #ualifications for graduate after finish study "ut! this program must be improve a little bit by add some aspect That suggestion which is by added the period time for industry training from < months until 7 months This is because! this time the experience is one of the important aspect If the period of time are long than before it will gave more time for the students to gain their knowledge and some experience "esides that! industry organisation should have the conditions for offering industry training students based on #ualifications itself ,or example! most of the employer needs most of the students to go with for the industry training around 7 months at least 'ence that! hope that Dniversity Dtara *alaysia will consider this suggestion for this cost especially "achelor of International 6ffairs *anagement with 'onors as likes as other cost at this university

37


75+5753C5S

Disability: Not A Tragedy Life Changing Stories After Return To Work, -;B27/! Social Security +rganisation -S+.S+/! 9alan 6mpang! 0uala 8umpur Social Security Protection: !"loy!ent #n$ury Sche!e #n%alidity Sche!e, )ecember ;B2=! P1(01S+! 9alan 6mpang! 0uala 8umpur Social Security Princi"les, -;B27/, (etrieved on 2= ?ovember ;B27! fromM httpMperkesogovmy Social Security Princi"les, -;B27/, (etrieved on 2= ?ovember ;B27! fromM httpMperkesoimage Gan ?urzuraida "inti Gan ?asri! A Study on A&areness of !"loy!ent To&ards S'CS' Contribution to Their Welfare, ?ovember ;BB3M 0ota "haruM *ara Dniversity of Technology


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